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Reviews 4.4.

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Kona Coffee, Green Sea Turtles and absolute beauty.

Our guide, Rusty, was fun and engaging during all the included activities. Our time at the coffee plantation was very interesting and informative, and although lunch was not provided on the tour, we stopped at a great little Poke cafe and had a very tasty lunch. The stop at The Painted Church was beautiful and our time searching for and finding the green sea turtles was exciting and fun. In all, it was a great day.

Date of experience : March 28, 2024

Zip lining in DR and Jost Van Dyke in BVI

We booked two excursions with Shore Excursions Group for our March cruise with NCL. We went zipping in the Dominican Republic and took a boat to Jost Van Dyke. Prices were very reasonable, times were followed strictly, and communication excellent. We have used this company for other cruises as well and are always pleased. I highly recommend Shore Excursions Group.

Date of experience : March 25, 2024

Request Jose Rosario for your driver

Our driver, Jose Rosario, made our day! He was the best tour guide. We had a wonderful experience at The Mexican Hot Springs. Hector and all the staff were very welcoming. We had the most delicious lunch of homemade guacamole, freshly made chips, and delicious queso. After our excursion, we wanted to go shopping before returning to the cruise ship. Rosario took us to the best downtown store, Michael Gallery for handcrafted art, jewelry and Mexican vanilla. We had a great day!

Date of experience : March 06, 2024

Great experience

This was a snorkeling excursion in Grand Cayman. The whole experience was wonderful. The guide was easy to locate, the bus ride to the boat was narrated and the crew on the boat was super. They were very helpful and informative. The snorkeling was very good.

Date of experience : March 07, 2024

Great day in Honduras

We had a very nice, knowledgable guide who took us around the island. The monkeys and sloths were a huge hit and the highlight of the tour. Our bus was very comfortable, and it ended up being a private tour for our party of 10, which was great for flexibility to stop wherever we wanted. He made sure to get us back to the boat in plenty of time.

All of the excursions that I book…

All of the excursions that I book through Shore Excursions group are excellent! I like that they are less expensive and more intimate than through the cruise line. There are more interesting options as well!

Date of experience : March 27, 2024

Holiday traffic meant that we were…

Holiday traffic meant that we were stuck on the bus for 2 hours. Perhaps this activity should not be scheduled on a holiday weekend where it is known in advance to be a busy traffic event. Also, the on board toilet was completely out of order???

the website was easy to navigate

the website was easy to navigate. It would be great to have a better understanding on distances from the port to the actually excursion. The individual I spoke with on the phone was pretty decent.

Date of experience : April 15, 2024

Excellent small tour experience

Our tour guide gave us lots of interesting information and great recommendations for eating and shopping. Our driver was wonderful. Two dogs ran out in front of our van and he skillfully avoided hitting them.

Date of experience : March 20, 2024

Avoid their Caribbean Tours

Had great experiences with their Alaska tours but absolutely HORRENDOUS experiences with their Carribean tours. The Carribean tours were short, very unsafe, and not even remotely close to what was described in their ads. When I requested refunds,I was informed the management team would need to investigate. Since then, I have not received any communication, and certainly no refund. I would strongly recommend you not use this company for any tours in the Caribbean.

Date of experience : January 12, 2024

Worse Experience ever

I booked two excursions with Shore Excursions 3 to 4 months before our cruise. The one excursion they canceled only two weeks before our cruise. They did give me a refund. The second excursion was a van or bus sightseeing excursion for several hours. We were the last ones picked up. The "seat" I was given not even a two year old could have fit in it. I was in the front, between my husband and the driver in a jump seat with ZERO leg room because the gear shift was there. Meanwhile everyone else had bucket seats. The driver asked if everyone was comfortable when I looked at her and said no I am not, she just giggled and off she went. I called the company to complain to give them a chance before I wrote a negative review and I was told they would get back to me by email in 3 to 5 days. I waited almost 2 weeks. Then I called again and the person said they would mark it urgent. It has been three weeks and I have not heard a thing. I WON"T EVER BOOK WITH THIS COMPANY.

Date of experience : March 16, 2024

A pleasure to work with

We did three excursions shore excursions. Everything was very easy to book. We were picked up promptly at our cruise port. The excursions were interesting and the guides were wonderful. I found the prices to be very reasonable for what was included.

Date of experience : March 19, 2024

Best Excursion for the Family

Best Excursion for the Family! Our family of 7 people ages range from 82 to 7 years old. Was fun for Grandma to go 100 feet under the sea and experience seeing the bottom of the ocean for her first time! All the kids enjoyed seeing the shipwreck and sea life. The captain made sure that both sides of the submarine were able to view everything. My husband and I both have gone scuba diving but this was a completely different experience! Highly recommend this!!

Date of experience : July 07, 2023

Well organized and stress free

Well organized and stress free. The last thing you want is to be worried about your meeting place and pick up. Never a concern.

Highly Recommend

We've now used Shore Excursions Group for multiple excursions, and not only have they all been very good or excellent, but when we have had any issues, Shore Excursions has stepped up and assisted, or provided us a partial refund. Highly recommend!

Date of experience : March 14, 2024

Customer service is effective and professional.

We booked 2 Private Origins of Naples tours from SEG. Our tour guide Fabiana was waiting for us at the port entrance on time. She is care and professional. She combined our 2 groups to one because the other local guide didn't show up, but Fabiana didn't leave us, she tried to contact the local office for us and decided to take all of us as a shared group. Our 2 hours in Naples was relax and fun. Fabiana is knowledgeable for the city history, culture and food. The management team are professional and enthusiasm to solve the small problem for us. We're satisfied and confidence to use their service again in the future travel. We strongly recommend Shore Excursions Group.

Date of experience : March 18, 2024

Recommend these excursions!

We went on 4 excursions through the company in our Mexico port stops. Our first was riding Razr vehicles to a waterfall and back. Everything was great, we were super dirty and had a good time. It was very busy! My favorite excursion was horse riding on Stoney island. Loved being on the beach and riding the horses. My husband and sons trip was cancelled-they said they text but we didn’t get any messages or emails. They took them on a different tour which they enjoyed but that was a bit disappointing for them. Our glass bottom boat tour in Cabo was okay. I expected to see more sea life through the glass bottom but it looks way better online than why happened in real life. It was a nice quick excursion to do but wish we’d saw more. Overall everything was great and most importantly we made it back to our ship in plenty of time to get back on board. Thank you!

Good Booking Experience

Easy to use, well-organized website... I would like to have an option to print my receipt as soon as I had paid. Looking forward to getting our vouchers. Thanks

Date of experience : April 18, 2024

Convenient to book all excursions in one place.

Date of experience : April 21, 2024

Punta Arenas and Monevideo

I took two excursions with Shore Excursion Group in my South America cruise in March 2023 Punta Arenas: The local guide gave an overview of Punta Arenas. The highlight of the excursion was the visit to Museo Salesiano. Montevideo: The guide was excellent and told the history of the country and gave us a thorough tour of city. I am particularly thankful to my guide as he let me take a photo of Estadio Centanario where the inaugural FIFA World Cup was played in 1930.

Date of experience : March 29, 2023

Home » Is Shore Excursions Group Legit?

Is Shore Excursions Group Legit?

Last updated on September 17th, 2023 at 09:33 pm

When planning a cruise vacation, one of the key aspects to consider is how to make the most of your time at each port of call . Shore excursions provide an opportunity to explore the local culture, visit iconic landmarks, and create unforgettable memories.

However, choosing the right excursion provider is crucial to ensure a seamless experience. In this article, we delve into Shore Excursions Group (SEG), examining their legitimacy, their guarantee to get people back to the ship on time , and the potential savings that can be enjoyed by booking with them.

Table of Contents

  Is Shore Excursions Group Legit?

Without a doubt, Shore Excursions Group is a well-established and reputable company offering a wide range of shore excursions to cruise passengers. With years of experience in the industry, they have built a strong reputation for delivering high-quality tours and exceptional customer service.

Their commitment to customer satisfaction is evident in the positive reviews and testimonials from thousands of satisfied travelers who have chosen their services. They offer 24/7 support for travelers from any place in the world as part of their commitment to excellent service.

SEG offers a range of experiences for travelers, such as cultural, scenic, culinary, water/beach, and active shore excursions. SEG is the largest excursion company in the world, offering more than 3,000 excursions in over 300 ports worldwide.

Check our their FAQ page for more helpful info.

Check out Shore Excursions Group Reviews on Trust Pilot if you’re skeptical. 

Shore Excursion Group Uses Local Experts

Shore Excursions Group works in collaboration with local tour operators at each port of call . They have gotten to know and establish a relationship with the local experts that are on the ground in each of their excursion locations.

This relationship ensures that travelers receive authentic experiences and knowledgeable guides who possess in-depth knowledge of the destination. By partnering with trusted local experts, they offer a variety of carefully curated tours that cater to different interests and preferences.

Shore Excursions Group Offers More Personalized Service

The majority of other companies sell cruises and other forms of travel, so their energies are spread over numerous enterprises. SEG focuses exclusively on shore excursions. They are able to use the expertise they have acquired in this area to offer the highest quality shore excursions delivered by local experts in the most cost-effective way for their customers.

Since they are not a large cruise line that needs to cater to thousands of travelers each day, SEG is able to give you a more personalized experience. And, many of their excursions are not available from cruise lines.

Depending on your preferences, Shore Excursions Group offers tours for large groups of 20 – 50 people, which is similar in size to tours offered by cruise lines. They also offer small group excursions in groups of 2 to 20 people. These excursions offer a more personalized experience.

If you prefer to travel with just your party alone, and to possibly customize your shore tour, there are private tours that SEG can arrange for you too.

You Will Get Back to the Ship on Time, Every Time

One of the major concerns for cruise passengers when booking shore excursions is the fear of missing the ship’s departure. At times, it is the cruise lines themselves that perpetuate this unfounded fear. 

Shore Excursions Group understands the importance of punctuality. It is the backbone on which their business is founded.  SEG has implemented a robust system to ensure passengers return to the ship on time.

Their “On-Time Return Guarantee” also provides peace of mind to travelers. They carefully plan the duration of each tour to allow sufficient time for exploration while considering the ship’s departure schedule.

In the unlikely event that a tour runs late due to unforeseen circumstances, Shore Excursions Group takes full responsibility for arranging and covering the costs of getting passengers back to the ship at the next port of call.

This guarantee reflects their commitment to customer safety and satisfaction. By booking with Shore Excursions Group , travelers can enjoy their excursion worry-free, knowing that their timely return to the ship is a top priority.

To date, Shore Excursions Group has successfully facilitated over 3.8 million excursions worldwide. Specializing exclusively in excursions has enabled SEG to consistently deliver a quality experience to travelers and to keep travelers coming back.

Savings through Shore Excursions Group

In addition to their reliability, Shore Excursions Group offers significant cost savings compared to booking excursions through the cruise line. Cruise lines often charge premium prices for shore excursions, which can strain your budget. Shore Excursions Group, on the other hand, focuses on providing excellent value for money.

By working directly with local tour operators, Shore Excursions Group eliminates unnecessary intermediaries and passes the savings on to the customers. This allows travelers to access high-quality excursions at more affordable prices, without compromising on the experience.

On average, booking with Shore Excursions Group can save travelers up to 40% or more compared to cruise line prices, making it an attractive option for budget-conscious cruisers.

Refund Policy

If you miss a SEG excursion because your ship was late into port, or missed a port of call, you will receive a full refund. If weather or an equipment problem prevents a tour operator from delivering the tour, you will also receive a full refund.

Price Match Guarantee

Moreover, Shore Excursions Group offers a price match guarantee. If a customer finds the same tour offered by another company at a lower price, Shore Excursions Group will match that price and offer an additional discount. This commitment ensures that customers receive the best possible value for their money.

When To Book A Shore Excursion

Some excursions book up well in advance, so it is best to book as far in advance as it is possible. If you decide at a later time, or if you catch a last-minute cruise, three days in advance of your ship’s departure is the latest that you could book an excursion with SEG.. This ensures that SEG has the ability to make all of the necessary arrangements for you in place.

Final Thoughts on Shore Excursions Group

Since 2015, CruisePortAdvisor.com has partnered with Shore Excursions Group to offer shore excursions to our visitors. During that time, we have never had a single complaint about Shore Excursions Group sold through our website. 

Shore Excursions Group has established itself as a legitimate and reliable provider of shore excursions, offering exceptional experiences and outstanding customer service. Their guarantee to get people back to the ship on time reflects their commitment to customer safety and satisfaction.

Moreover, the potential savings of up to 40% or more compared to cruise line prices make Shore Excursions Group an attractive choice for those seeking value for money.

When planning your next cruise vacation, consider Shore Excursions Group as your trusted partner for memorable and affordable shore excursions.

This page contains affiliate links for which we may receive financial compensation when a purchase has been made through one of our affiliate partners.

About Jonathon Hyjek

Jonathon is the tech guy behind CruiseportAdvisor.com. When he's not stuck in front of his computer, Jonathon enjoys travel & cruising (even after being on a cruise ship that caught fire - a story for another day!)

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Shore Excursions Group - All You Need to Know BEFORE You Go (2024)

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Mon-Fri 9:00am-6:00pm EST; Sat-Sun closed

Call: Toll-Free 1-866-247-6332

(For travel emergencies, please call the local tour representative listed on your electronic ticket, or 1-954-302-7842)

ShoreExcursion.com 455 NE 5th Ave., Suite D-385 Delray Beach, FL 33483

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Shore Excursions Group

4,500 Excursions in Over 300 Ports Worldwide

Enjoy hand-picked tours and activities in popular destinations from Shore Excursions Group. Choose your excursion size, browse special deals, and explore multi-port packages. Shore Excursions Group leverages its expertise to offer you high-quality, worldwide cruise excursions and a best-price guarantee. Excursions are hosted by local experts for a more personalized experience.

Make your vacation even more memorable with enriching excursions from AAA's trusted partner, Shore Excursions Group*.

*Clicking the link below takes you to an external partner website, where you can book your excursions.

With Shore Excursions Group, You Can Expect:

• Lower prices • Worry-free travel • Satisfaction guarantee • 24/7 support • Guaranteed return to ship

Excursions sell out quickly. Make your reservations today!

Terms, conditions and cancellation policy apply. See Shore Excursions Group site terms & conditions page for details.

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Excursion Protection Plan

This plan offers you the peace of mind that you will receive a FULL REFUND for your shore excursions in the event certain unforeseen circumstances prevent you from participating in your excursions. This includes:

● Medical Issue Any illness, injury, or other medical issue which prevents you from participating in your shore excursion

● Transportation Difficulties Any airline, car, bus, train, or other transportation problem that causes you to miss the start of your cruise and miss the port where your excursion is scheduled

● Ship Boarding Problems You are denied boarding by your cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, you miss the port where your excursion is scheduled

● Visa or Passport Problems You are not permitted to debark the ship in the port where your excursion is scheduled

Terms & Conditions Excursion Cancellation Trip Cancellation Benefits: The Excursion Protection Plan offers customers the peace of mind that they will receive a full refund for their shore excursions in the event certain unforeseen circumstances prevent them from participating in their shore excursions. Unforeseen Circumstances: Shore Excursions will fully refund the Customer if a cruise/excursion is cancelled for one of the following unforeseen circumstances: Illness, injury or death- If the Customer must cancel the excursion due to illness or injury to his/herself, the cause must be so disabling as to reasonably cause an excursion to be cancelled or interrupted. Transportation Difficulties- If the Customer must cancel the excursion because he or she experiences delays due to a) carrier/airline caused delay; b) traffic accident while en route to a departure; or c) natural disaster that causes the Customer to miss the ship and, therefore, miss the port where the excursion is scheduled. Ship Boarding Problems- If the Customer must cancel the trip because the Customer has been denied boarding by their cruise line due to insufficient documentation, immigration/visa issues or any other reason and, as a result, they miss the port where the excursion is scheduled. Visa or Passport Problems - If the Customer is not permitted to debark the ship in the port where the excursion is scheduled. Payment of Refunds Refund Request: The customer must contact Shore Excursions as soon as they learn of their inability to take the excursion(s) with refund information including reason for trip cancellation, proof of payment for protection plan, excursion location, excursion dates, and the cost of the excursion. Shore Excursions will complete the refund statement for the Customer, and return the form for the Customer to sign. Refund Request Form(s): The Customer must sign and return the completed form(s) within 30 days after receipt. The form(s) will include a "Refund Statement" that explains a) why the trip was cancelled and b) furnishes information supporting the reason for cancellation. 1. If the excursion was cancelled due to injury or illness, the Customer must provide documentation from a licensed physician explaining the extent of the illness or injury. Refunds for illness or injury are provided only to the customer who was ill or injured. 2. If the excursion was cancelled due to transportation difficulties or ship boarding problems, the Customer must provide documentation stating that the Customer was not able to board the ship. 3. If the excursion was cancelled due to visa or passport problems, the Customer must provide documentation from the cruise line stating that he/she was unable to debark from the cruise ship. Effective Date: Refund protection will become effective 12:01 am Standard Time on the date after purchasing the protection plan. Payment of Refund: Refunds will not include expedite fees or credits applied to orders from discounts or coupons. Refunds will be paid within 21 days after Shore Excursions receives completed refund request form(s) signed by the Customer. General Exclusions: The Protection Plan does not provide refunds on account of: a) Intentionally self-inflicted injury or attempt at an intentionally self-inflicted injury, suicide or attempted suicide of customer; b) War or act of war; c) Any unlawful acts committed by customer; d) Mental, physical or nervous disorders; e) Alcohol or substance abuse treatment; or f) Elective or non-emergency treatment or surgery. Coupons, Discounts or Promotions The Protection Plan does not provide refunds for that portion of any excursion price which has been paid for by a coupon, discount or any other type of promotion issued by Shore Excursions or any of its affiliates. Concealment or Fraud: Shore Excursions does not provide refunds to Customers if the Customer has intentionally concealed or misrepresented any material fact or circumstance related to protection plan.