staysure travel insurance phone number opening times

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Staysure Live Chat

Staysure live chat is open for the following hours:.

Monday to Saturday: 8:30 am – 6:00 pm

Customers can now contact Staysure with little or no waiting time with its Free Live Chat feature. This prevents waiting in a queue in a call center The friendly support staff provides insurance information about a wide range of holidays and cruises from all of the major holiday companies. They can also inform you about insurance for beach holidays, luxury cruises, city breaks, package tours, all-inclusive holidays, and river cruises, along with claims and changes to personal details.

The Free Web Chat option can be found on the bottom right-hand side of the page. Once you click on the purple button with “Contact us”, you will be connected to a customer support representative.

To access the Staysure Live chat, you can click on the image below

Staysure Customer Service

You can contact the Staysure Customer service team via live chat, phone, and email. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. Email requests can take between 2 to 3 business days to be handled.

Stasure Contact Number: +44 1604 210845

Asked for my travel insurance to be posted and was promised it would be….Still not recvd in post…..have recvd email copy but need copy sent in post 19964862

Policy No 18658191 was issued 26.09.2020. Am I covered for Covid Medical Costs as going to Tenerife 22.10.2021

We were refused travel this morning due to overnight changes with the SPTH, we had a paper form filled in ,but overnight it was changed to digital. We are still in the U.K. The purchase date on my policy is the 12/09/2020 and it states a 14 day cooling off period would I be entitled to any refund. Policy number1868076.

Can I claim my insurance back has the cruise I was going on has been cancelled bye tui

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• Help and Support

Looking for Admiral’s contact number?

We have a few different ways to contact us, including Messaging, email and phone number.

Choose your category and you'll get all the contact information you need, along with our opening times.

If you are looking for information or to query anything specific to Admiral Group plc, you can access this through our dedicated website .

Need to make changes to your cover?

The quickest and easiest way to make a change to your cover or personal details is through MyAccount.

In MyAccount you can:

• Add a car or home to your policy to benefit from Multicover Discounts
• Make changes to your policy - vehicles, addresses and drivers
• View documents
• Manage payment details

Go to myaccount

If you've already tried MyAccount, you can select a product below to help get you to where you need to go.

Choose your product:

• Car Insurance
• Car Warranty
• Gap Insurance
• Home Insurance
• Van Insurance
• Van Black Box

View and manage your policy on the go with the Admiral App.

View and manage your policy on the go.

Download the Admiral App. The easy way to view and make changes to your policy.

Telephone Hours

Opening Hours

• Mon-Fri: 8:30am - 8pm
• Sat: 9am - 5:30pm
• Sun: 10am - 5pm

Bank Holiday Opening Hours:

• 6th May: 9am-5pm
• 27th May: 9am-5pm
• Mon-Fri: 9:00am - 8:00pm
• Sat: 9:00am - 5:30pm
• Sun: 10:00am - 5:00pm

Last updated on December 14th, 2023 at 09:34 am

Contact information

If you need to speak to a member of our customer care team, you can chat to one of our agents online via Live Chat . Click on the blue circle in the bottom right of your screen to get started.

To obtain a quote through our UK call centre for an AllClear Gold, AllClear Gold Plus or AllClear Platinum policy please call 0800 848 8608 .

For all other enquiries, please call 01708 339026 .

If you require another copy of your policy, have lost, or have not received your documentation, please email  [email protected]

If you need help using our website, or have any feedback please email  [email protected]

For journalist and PR enquiries, please email  [email protected]

To find out more about AllClear, careers and our partners please visit  About AllClear .

Opening hours

Mon-Fri : 8:30am – 8pm Sat: 9am – 5:30pm Sun: 10am – 5pm

Our address

AllClear Insurance Services Limited AllClear House 1 Redwing Court Ashton Road Romford Essex RM3 8QQ

Policy Wordings

Modern Slavery Statement

MaPS Travel Insurance Directory

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• Emergency Assistance
• Travel Alerts COVID-19 International Travel Tool Cover-More App
• Manage Policy
• travel_explore Not sure? See region list.

Where are you going?

Enter the destination(s) you plan to visit or select them from the list of countries and regions in the dropdown.

Planning a stopover? If you’re in a country for less than 72 hours, you do not need to list it as a destination.

Don’t currently know all the countries you’ll be visiting? You can select a region to obtain cover for all countries within that region, or you can select “Anywhere in the world”. Important: If selecting “Anywhere in the world”, your policy will not provide cover for claims arising in countries that are subject to sanctions. Your safety is paramount, so please read and familiarise yourself with the “ Standing Travel Alert for High Risk and Sanctioned Countries ” when undertaking worldwide travel – and before making any side trips to neighbouring countries – to ensure you have adequate cover.

Going on a cruise? If your cruise is in inland Australia (e.g. on the Murray River) or in Australian coastal water (e.g. the Kimberley), enter or select “Australia”. If your cruise embarks and disembarks from Australia ports only without any stopover at a port outside of Australia (e.g. a “Sampler Cruise” or cruise from Sydney to Brisbane), enter or select “Domestic Cruise”. If your cruise is overseas (e.g. a European river cruise, a Caribbean cruise, or a cruise from Sydney to Hong Kong), enter or select the country or region you will spend the most time in during your trip.

Want to come to Australia on our Inbound Plan? Select “Australia Inbound”.

When do you depart?

Enter the date you will leave your home to start your trip.

When do you return?

Enter the date you will arrive home based on AEST (considering any time differences/zones and travel times).

Duration of each trip?

Select the maximum trip duration that best suits your needs.

The maximum trip duration you select will apply to each separate trip you take during the 12-month period of your policy.

For cover to apply, you cannot take trips that exceed this maximum duration. If you make a claim related to a trip that exceeds this maximum duration, it may be declined.

The maximum trip duration you select will be shown on your Certificate of Insurance.

Age of each traveller?

Enter the age (as of today) of each adult and child to be included on the policy.

How to Contact Cover-More Travel Insurance

Customer service: hours of operation.

Our Customer Service team members are able to assist you with your queries during the following hours:

• Monday-Friday: 8am – 7pm AEDT
• Saturday: 9am – 4pm AEDT
• Sunday: 10am – 3pm AEDT

We're still here to help

Choose the option below that best suits your reason for contacting Cover-More.

Want to call us?

Looking for our address.

Our Australian head office location is:  Zurich Tower, 118 Mount Street, North Sydney, NSW 2060

Our Australian postal address is: Cover-More Insurance Services, Private Bag 913, North Sydney, NSW 2059

Got a media enquiry?

You can email our communications team at [email protected] .

Want to make a complaint?

If you think we have let you down in any way, or our service is not what you expect (even if through one of our representatives), please let us know. We will then put you in contact with someone who can help to resolve the complaint.

For more details, read our  guide to lodging a complaint with Cover-More Australia, which includes an online complaints submission form and other ways to contact us regarding your complaint. 

Got a general question you’d like answered?

You can find:

• answers to common travel insurance queries on our FAQs page  and COVID-19 FAQs page
• details on our travel insurance plans on our Compare Plans page
• more information on how to submit a claim on our Claims page

If your question is missing from these pages, please call our Australian Customer Service team on 1300 72 88 22 during business hours.

Supporting vulnerable customers

Our commitment.

At Cover-More, we understand our customers may experience vulnerability at some point in their lives, and they may need support in different ways when they do. That’s why we’re committed to identifying and supporting our customers who are experiencing vulnerability.

A person may experience vulnerability for several different reasons or circumstances.

Our team at Cover-More is committed to taking extra care with customers who may be experiencing vulnerability.

We will treat our customers with care, dignity, sensitivity, respect, and compassion. Our role is to be aware and considerate of customers experiencing vulnerability.

Are you experiencing financial hardship?

If you are experiencing financial difficulty and worried you cannot pay an amount you owe to us or are in urgent financial need of the benefits of your policy, let us help you get back on top of things.

Our financial hardship support to eligible customers include:

• fast track assessment of the claim when you have a pending claim;
• facilitate a financial hardship arrangement appropriate for your circumstances when you owe us a payment.

Please let our representatives know and they will guide you through the process and how we can best help you.

Are you experiencing family violence?

We aim to provide a safe and supporting environment for our customers experiencing family violence and are committed to providing fair and sensitive treatment, ensuring they are treated with dignity and respect.

To find out more about our commitment to supporting customers who may be experiencing family violence, please see our Cover-More Family Violence Policy – available via our Legal and Compliance Policies section – for more information.

Do you need interpretation services?

Where practicable, we will provide access to an interpreter if you ask us to or if we need an interpreter to communicate effectively with you.

We will record if an interpreter is used or if there are reasons we are unable to arrange one.

You can also use the below interpretation and relay services provided by the Australian Government:

TIS National

TIS National (Translating and Interpreting Service) is an interpreting service provided by the Department of Home Affairs for people who do not speak English.

Its 24/7 numbers are:

• Telephone: 131 450 (from within Australia)
• Telephone: +613 9268 8332 (from outside Australia)

National Relay Service

The National Relay Service (NRS) is an Australian Government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls.

Its 24/7 relay numbers are:

• Voice Relay number: 1300 555 727
• Teletypewriter (TTY) number: 133 677
• SMS relay number: 0423 677 767