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As a wholesale broker, Voyager Insurance Services provides outstanding insurance products to brokers, backed by trusted customer service and claims handling assistance.

Joining Voyager’s family of  brokers  means you will have access to WEBroker , our online sales platform.  Through the easy-to-use web portal you can provide quotes, arrange and sell policies, manage your renewals and policy information.  WEBroker is available 24/7 and the dedicated customer service team is ready to assist at the end of the phone 9:00AM – 5:30PM, Mon-Fri on 01483 562 662 .

What Voyager Insurance can provide you - the Broker:

At Voyager Insurance Services Ltd. we work with insurance brokers in a number of ways:

• Online WEBroker booking platform – giving you access to great insurance products for you to sell directly to your clients quickly and easily.
• White Labelling – A number of our clients have used our products on a white labelled basis either using a customised version of our online WEBroker platform or uploading the product into their own system.
• Bespoke products – we’ve worked closely with a number of larger brokers sourcing them specialised products to meet their clients needs, using our close connections with underwriters.

Online WEBroker Booking Platform

Hundreds of brokers across the country use our online WEBroker system to provide their clients with high quality insurance products. They enjoy generous levels of commission supported by a dedicated team ensuring a quick response to any policy queries.

Our WEBroker platform is flexible enough to not only allow you to sell our popular WEBroker travel insurance to your clients but also other products, so you don’t have to log into a different system to sell a different product.

Click Here to View the Products Currently Available via our WEBroker Platform

The WEBroker system guides you through a compliant process to book your client’s policies and create their policy documents to either print or send via email.

Contact us  today to learn how to become a WEBroker agent.

White Labelling

We can white label any of the products available on the WEBroker platform to match your company branding, or supply you with a table of rates to upload to your own platform.

We have also sourced dedicated products for larger clients and loaded these into the WEBroker system for them to access either in their brokerage or as an online system for their customers.

Click here  to contact us with your to discuss your requirements

Bespoke Products

If our range of products available on the WEBroker platform does not meet your needs or you have something specific in mind, then we are able to source dedicated products for our larger clients.

We have excellent relationships with a large number of underwriters ensuring that we can provide you the product that you need for your clients.

Contact us with your requirements and we will be happy to help find the right products for you.

To become a user of the WEBroker system you will need to be authorised and regulated by the Financial Conduct Authority.

Please complete and return the online broker interest form available here . We will then get in touch with you to answer any questions you may have and send you an agency agreement to complete.

Once you have completed and returned the agency agreement we can set you up on the WEBroker system and send you your log-in details.

When you are logged in you can begin to sell polices to your clients.

If you would like to have credit facilities we will need to run a credit check on your company, however once that comes back satisfactorily, you will be able to add any policies to your account and settle your account the following month. If you do not wish to have an account your clients can still purchase a policy by using your client’s credit card.

On the first week day of each month you will be sent a statement showing how many policies you have sold.

For any policies that are sold using a client’s credit card, we will send you your commission each month via a BACs payment.

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If you would like to request more information then please fill in one of our contact forms, email us at [email protected] , or call us on 01483 562 662

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Contact High Risk Voyager

If you have any questions about your High Risk Voyager Travel Insurance policy you can contact us on:

Phone: +44 (0)1483 806 686 Mon-Fri 9:00am-5:30pm* (*excluding English public holidays)

Email: [email protected]

Address: Voyager Insurance Services Ltd. 13-21 High Street, Guildford, Surrey, GU1 3DG

If you require Emergency Assistance , please contact Northcott Global Solutions on +44 (0)207 183 8910 open 24 hours a day

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If you need to make a claim, please click here to find out how to make a claim.

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(603) 766-1990

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An Insurance Agency in Rye, NH You Can Rely On

Serving The Greater Seacoast Area of NH and ME

Our insurance agency is here to help you and your business. From requesting a quote on your car, business or home to a custom package that fits all of your needs, we're your one-stop shop for all things Insurance-related.

Contact restored with NASA’s Voyager 1 space probe

Contact restored.

That was the message relieved NASA officials shared after the agency regained full contact with the Voyager 1 space probe, the most distant human-made object in the universe, scientists have announced.

For the first time since November, the spacecraft is returning usable data about the health and status of its onboard engineering systems, NASA said in a news release Monday.

Start the day smarter. Get all the news you need in your inbox each morning.

The 46-year-old pioneering probe, now 15.1 billion miles from Earth, has continually defied expectations for its life span as it ventures farther into the  uncharted territory of the cosmos .

More: Voyager 1 is 15 billion miles from home and broken. Here's how NASA is trying to fix it.

Computer experts to the rescue

It wasn't as easy as hitting Control-Alt-Delete, but top experts at NASA and CalTech were able to fix the balky, ancient computer on board the probe that was causing the communication breakdown – at least for now.

A computer problem aboard Voyager 1 on Nov. 14, 2023, corrupted the stream of science and engineering data the craft sent to Earth,  making it unreadable .

Although the radio signal from the spacecraft had never ceased its connection to ground control operators on Earth, that signal had not carried any usable data since November, NASA said. After some serious sleuthing to fix the onboard computer, that changed on April 20, when NASA finally received usable data.

In interstellar space

The probe and its twin, Voyager 2, are the only spacecraft to ever fly in interstellar space (the space between the stars).

Voyager 2 continues to operate normally, NASA reports. Launched  more than 46 years ago , the twin spacecraft are standouts on two fronts: they've operated the longest and traveled the farthest of any spacecraft ever.

Before the start of their interstellar exploration, both probes flew by Saturn and Jupiter, and Voyager 2 flew by Uranus and Neptune.

More: NASA gave Voyager 1 a 'poke' amid communication woes. Here's why the response was encouraging.

They were  designed to last five years but have become the longest-operating spacecraft in history. Both carry  gold-plated copper discs  containing sounds and images from Earth, content that was chosen by a team headed by celebrity astronomer  Carl Sagan .

For perspective, it was the summer of 1977 when the Voyager probes left Earth. "Star Wars" was No. 1 at the box office, Jimmy Carter was in the first year of his presidency, and Elvis Presley had just died.

Contributing: Eric Lagatta and George Petras

This article originally appeared on USA TODAY: Contact restored with NASA’s Voyager 1 space probe

NASA's Voyager 1 spacecraft finally phones home after 5 months of no contact

On Saturday, April 5, Voyager 1 finally "phoned home" and updated its NASA operating team about its health.

NASA's interstellar explorer Voyager 1 is finally communicating with ground control in an understandable way again. On Saturday (April 20), Voyager 1 updated ground control about its health status for the first time in 5 months. While the Voyager 1 spacecraft still isn't sending valid science data back to Earth, it is now returning usable information about the health and operating status of its onboard engineering systems. 

Thirty-five years after its launch in 1977, Voyager 1 became the first human-made object to leave the solar system and enter interstellar space . It was followed out of our cosmic quarters by its space-faring sibling, Voyager 2 , six years later in 2018. Voyager 2, thankfully, is still operational and communicating well with Earth. 

The two spacecraft remain the only human-made objects exploring space beyond the influence of the sun. However, on Nov. 14, 2023, after 11 years of exploring interstellar space and while sitting a staggering 15 billion miles (24 billion kilometers) from Earth, Voyager 1's binary code — computer language composed of 0s and 1s that it uses to communicate with its flight team at NASA — stopped making sense.

Related: We finally know why NASA's Voyager 1 spacecraft stopped communicating — scientists are working on a fix

In March, NASA's Voyager 1 operating team sent a digital "poke" to the spacecraft, prompting its flight data subsystem (FDS) to send a full memory readout back home.

This memory dump revealed to scientists and engineers that the "glitch" is the result of a corrupted code contained on a single chip representing around 3% of the FDS memory. The loss of this code rendered Voyager 1's science and engineering data unusable.

The NASA team can't physically repair or replace this chip, of course, but what they can do is remotely place the affected code elsewhere in the FDS memory. Though no single section of the memory is large enough to hold this code entirely, the team can slice it into sections and store these chunks separately. To do this, they will also have to adjust the relevant storage sections to ensure the addition of this corrupted code won't cause those areas to stop operating individually, or working together as a whole. In addition to this, NASA staff will also have to ensure any references to the corrupted code's location are updated.

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—  NASA Voyager 2 spacecraft extends its interstellar science mission for 3 more years

On April 18, 2024, the team began sending the code to its new location in the FDS memory. This was a painstaking process, as a radio signal takes 22.5 hours to traverse the distance between Earth and Voyager 1, and it then takes another 22.5 hours to get a signal back from the craft. 

By Saturday (April 20), however, the team confirmed their modification had worked. For the first time in five months, the scientists were able to communicate with Voyager 1 and check its health. Over the next few weeks, the team will work on adjusting the rest of the FDS software and aim to recover the regions of the system that are responsible for packaging and returning vital science data from beyond the limits of the solar system.

Join our Space Forums to keep talking space on the latest missions, night sky and more! And if you have a news tip, correction or comment, let us know at: [email protected].

Robert Lea is a science journalist in the U.K. whose articles have been published in Physics World, New Scientist, Astronomy Magazine, All About Space, Newsweek and ZME Science. He also writes about science communication for Elsevier and the European Journal of Physics. Rob holds a bachelor of science degree in physics and astronomy from the U.K.’s Open University. Follow him on Twitter @sciencef1rst.

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• Robb62 'V'ger must contact the creator. Reply
• Holy HannaH! Couldn't help but think that "repair" sounded extremely similar to the mechanics of DNA and the evolution of life. Reply
• Torbjorn Larsson *Applause* indeed, thanks to the Voyager teams for the hard work! Reply
• SpaceSpinner I notice that the article says that it has been in space for 35 years. Either I have gone back in time 10 years, or their AI is off by 10 years. V-*ger has been captured! Reply

Admin said: On Saturday, April 5, Voyager 1 finally "phoned home" and updated its NASA operating team about its health. The interstellar explorer is back in touch after five months of sending back nonsense data. NASA's Voyager 1 spacecraft finally phones home after 5 months of no contact : Read more

evw said: I'm incredibly grateful for the persistence and dedication of the Voyagers' teams and for the amazing accomplishments that have kept these two spacecrafts operational so many years beyond their expected lifetimes. V-1 was launched when I was 25 years young; I was nearly delirious with joy. Exploring the physical universe captivated my attention while I was in elementary school and has kept me mesmerized since. I'm very emotional writing this note, thinking about what amounts to a miracle of technology and longevity in my eyes. BRAVO!!! THANK YOU EVERYONE PAST & PRESENT!!!

• EBairead I presume it's Fortran. Well done all. Reply

SpaceSpinner said: I notice that the article says that it has been in space for 35 years. Either I have gone back in time 10 years, or their AI is off by 10 years. V-*ger has been captured!

EBairead said: I presume it's Fortran. Well done all.

• View All 11 Comments

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Well, hello, Voyager 1! The venerable spacecraft is once again making sense

Nell Greenfieldboyce

Members of the Voyager team celebrate at NASA's Jet Propulsion Laboratory after receiving data about the health and status of Voyager 1 for the first time in months. NASA/JPL-Caltech hide caption

Members of the Voyager team celebrate at NASA's Jet Propulsion Laboratory after receiving data about the health and status of Voyager 1 for the first time in months.

NASA says it is once again able to get meaningful information back from the Voyager 1 probe, after months of troubleshooting a glitch that had this venerable spacecraft sending home messages that made no sense.

The Voyager 1 and Voyager 2 probes launched in 1977 on a mission to study Jupiter and Saturn but continued onward through the outer reaches of the solar system. In 2012, Voyager 1 became the first spacecraft to enter interstellar space, the previously unexplored region between the stars. (Its twin, traveling in a different direction, followed suit six years later.)

Voyager 1 had been faithfully sending back readings about this mysterious new environment for years — until November, when its messages suddenly became incoherent .

NASA's Voyager 1 spacecraft is talking nonsense. Its friends on Earth are worried

It was a serious problem that had longtime Voyager scientists worried that this historic space mission wouldn't be able to recover. They'd hoped to be able to get precious readings from the spacecraft for at least a few more years, until its power ran out and its very last science instrument quit working.

For the last five months, a small team at NASA's Jet Propulsion Laboratory in California has been working to fix it. The team finally pinpointed the problem to a memory chip and figured out how to restore some essential software code.

"When the mission flight team heard back from the spacecraft on April 20, they saw that the modification worked: For the first time in five months, they have been able to check the health and status of the spacecraft," NASA stated in an update.

The usable data being returned so far concerns the workings of the spacecraft's engineering systems. In the coming weeks, the team will do more of this software repair work so that Voyager 1 will also be able to send science data, letting researchers once again see what the probe encounters as it journeys through interstellar space.

After a 12.3 billion-mile 'shout,' NASA regains full contact with Voyager 2

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NASA hears from Voyager 1, the most distant spacecraft from Earth, after months of quiet

This illustration provided by NASA depicts Voyager 1. The most distant spacecraft from Earth stopped sending back understandable data in November 2023. Flight controllers traced the blank communication to a bad computer chip and rearranged the spacecraft’s coding to work around the trouble. In mid-April 2024, NASA’s Jet Propulsion Laboratory declared success after receiving good engineering updates. The team is still working to restore transmission of the science data. (NASA via AP)

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CAPE CANAVERAL, Fla. (AP) — NASA has finally heard back from Voyager 1 again in a way that makes sense.

The most distant spacecraft from Earth stopped sending back understandable data last November. Flight controllers traced the blank communication to a bad computer chip and rearranged the spacecraft’s coding to work around the trouble.

NASA’s Jet Propulsion Laboratory in Southern California declared success after receiving good engineering updates late last week. The team is still working to restore transmission of the science data.

It takes 22 1/2 hours to send a signal to Voyager 1, more than 15 billion miles (24 billion kilometers) away in interstellar space. The signal travel time is double that for a round trip.

Contact was never lost, rather it was like making a phone call where you can’t hear the person on the other end, a JPL spokeswoman said Tuesday.

Launched in 1977 to study Jupiter and Saturn, Voyager 1 has been exploring interstellar space — the space between star systems — since 2012. Its twin, Voyager 2, is 12.6 billion miles (20 billion kilometers) away and still working fine.

The Associated Press Health and Science Department receives support from the Howard Hughes Medical Institute’s Science and Educational Media Group. The AP is solely responsible for all content.

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