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TravelSmart Premier | Travel Insurance

Greater assurance with extended coverage for covid-19.

• Flash Deal! Get up to 40% off

With no additional premium needed, get up to $150,000 coverage 1 expenses and emergency medical evacuation if you are diagnosed with COVID-19 during your travels.  Read more

Embark on your travels with financial protection. Yes now you can – whether it’s a much-deserved holiday, that overdue adventure tour, a quick weekend getaway or essential work travel. 

Now you can be fully immersed in your travel experiences, knowing that TravelSmart Premier is providing you the protection against unexpected events –from travel delays to leisure adventurous activities accidents. 

For existing customers, we will pre-fill your details to simplify your purchase. Use the Great Eastern App to make a faster purchase today.

Key benefits

Extended coverage for travel inconveniences due to covid-19.

Whether you, your relative or travel companion on the same trip is diagnosed with COVID-19, you can be assured that your coverage is extended to support cancellations and postponements. Get complete peace of mind with an automatic extension of coverage up to 30 days, without extra premium, if you are hospitalised or quarantined overseas due to COVID-19. 

Comprehensive worldwide protection with extensive medical coverage

Travel with ease as you are supported with our 24-hour international emergency assistance services including up to $1 million emergency medical evacuation coverage. 

Our plan also extends to cover medical expenses that includes Emergency Dental Treatment 2 , Traditional Chinese Medical (TCM) and Chiropractor treatments. 

Protect against unexpected travel cancellation and inconveniences

Up to $15,000 coverage against flight cancellations and includes coverage for other travel inconveniences, like loss of baggage, non-recoverable accommodation expenses and trip disruptions due to unforeseen events. 

Complimentary benefits at no extra premium 2

Indulge in action-packed adventures like mountaineering, snowboarding and skydiving, knowing you are covered at no additional premium.

Your questions answered

(Applicable for Elite and Classic single trip 2-way plans and annual multi-trip plans, each trip must not exceed 90 days.)

If you are purchasing a new policy, we have extended the TravelSmart Premier policy to cover certain situations pertaining to COVID-19. This means that for some benefits, cover is expanded to include losses occurring after COVID-19 was a known event and could reasonably have been expected to lead to a claim. For a detailed summary of what is covered or not covered for COVID-19, please refer to the policy wording.

Before purchasing the policy, please note that: • Your Trip is under the latest permitted travel arrangement as per Singapore Government travel advisory. • For single-trip policies and annual multi-trip policies, the extension only applies if the trip is no longer than 90 days in a row. • The extension is applicable to Elite and Classic plans only. • You are not serving stay home notice or quarantined due to COVID-19 or traveled to any countries other than the list of countries permitted as per Singapore Government travel advisory within 14 days before your trip started. • If required by authorities, you must take a COVID-19 Polymerase Chain Reaction (PCR) test or any COVID-19 equivalent test approved by Singapore authorities within 72 hours before the start of your trip and you must be tested negative. Otherwise, there is no cover under section 38a - Medical expenses while overseas, section 38b - Emergency medical evacuation, section 38c - Repatriation, section 38g - Automatic extension of cover, section 38h – Overseas quarantine allowance and section 38i - Overseas hospital allowance of this extension. • We will not cover if you, a relative, or a travel companion is diagnosed (or suspected of being infected) with Covid-19 at the point of purchase of this policy or trip.

Q1: What are the benefits provided for COVID-19 cover?

Please refer to the table below for COVID-19 coverage:  

Q2: Where can I find details on the latest permitted travel arrangements issued by the Singapore government?

For the latest permitted travel arrangements issued by the Singapore government, please visit ICA Safe Travel website at  https://safetravel.ica.gov.sg/ .

Q3: If the destination that I am going to has been suspended from the latest permitted travel arrangement as per the Singapore authorities, will I still be covered for the COVID-19 extension if I proceed with the trip?

No, the COVID-19 extension is only applicable if your trip is under the permitted travel arrangements as per the Singapore Government travel advisory at the point of your trip commencement.

Q4: If I have already departed for my trip before the permitted travel arrangement was suspended by the Singapore authorities, will I still be covered for the COVID-19 extension?

Yes, you will still be covered under the COVID-19 extension in view that the permitted travel arrangement was suspended after you have departed for your trip.

Q5: Will the policy cover my loss if I need to cancel my trip due to being diagnosed with COVID-19?

We will pay for any non-recoverable travel, accommodation expenses and/or cost of entertainment tickets that were paid in advance due to the cancellation of your trip if you are diagnosed with COVID-19 in Singapore within 30 days prior to the scheduled departure date of your trip. Please note that reimbursement of any travel and/or accommodation expenses redeemed using mileage points, holiday points or any reward schemes is excluded. If the policy is purchased less than seven days before your departure date, the Trip Cancellation benefit will only apply upon death due to COVID-19.

Q6: Will the policy cover my loss if I need to postpone my trip due to being diagnosed with COVID-19?

We will pay for any non-recoverable administrative charges arising from your travel and accommodation expenses that were paid in advance due to the postponement of your trip if you are diagnosed with COVID-19 in Singapore within 30 days prior to the scheduled departure date of your trip. Please note that reimbursement of any travel and/or accommodation expenses redeemed using mileage points, holiday points or any reward schemes is excluded.

Q7: I want to cancel my travel plans because I'm afraid to travel due to COVID-19. Am I covered?

Trip cancellation due to concern or fear of travel because of COVID-19, is not covered under the policy.

Q8: Can I claim for compensation if my flight is delayed by airline following instruction or recommendation by the government due to COVID-19 situation?

Flight delay by airline following instruction or recommendation of the government due to COVID-19 situation does not fall under the policy coverage.

Q9: If I contracted COVID-19 while traveling overseas, can I claim for medical expenses incurred?

We will reimburse the overseas medical expenses incurred up to 90 consecutive days from the date you are diagnosed with COVID-19. Please note that the policy will not cover your overseas medical expenses incurred if you are travelling against the advice of the Government or any local authority at the destination.

Q10: Will the policy cover my loss if I am diagnosed with COVID-19 during my trip and as a result, I am unable to continue with the trip?

We will pay up to the sub-limit that applies to your selected plan for the reasonable extra travel expenses or the cost of the unused portion of non-recoverable travel expenses (economy class), accommodation costs and entertainment tickets (for admission to theme parks, musicals, plays, theatre or drama performances, concerts or sports events) that you paid in advance if you are forced to change any part of your trip as a direct result of you, a relative on the same trip, or a travel companion being diagnosed with COVID-19 by a medical practitioner while you are overseas.

Q11: Will my policy be automatically extended in the event that I am hospitalised overseas or quarantined due to COVID-19?

We will automatically extend your period of insurance with no extra premium for up to 30 days if you are hospitalized or quarantined overseas as a direct result of you being diagnosed with COVID-19 by a medical practitioner while you are overseas.

Q12: If I am quarantined overseas, am I entitled to any overseas quarantine allowance under my travel insurance

We will pay you a cash benefit up to the limit that applies to your selected plan for each full 24-hour period of quarantine, if you are placed under mandatory quarantine by the local authorities as a direct result of you being diagnosed with COVID-19 by a medical practitioner while you are overseas. Quarantine benefit is payable for quarantine at designated facility which is legally recognized by respective countries’ legislation.

Q13: If I am hospitalised overseas, am I entitled to any hospital allowance under my travel insurance?

We will pay you a cash benefit that applies to your selected plan for each full 24-hour period that you are in hospital overseas as an inpatient as a direct result of you being diagnosed with COVID-19 by a medical practitioner while you are overseas.

Q14: If I contracted COVID-19 upon my return to Singapore, can I claim for medical reimbursement?

The policy is designed to protect you during your overseas journey. If you are diagnosed with COVID-19 within Singapore, after your journey, your policy will not cover the costs of any medical expenses incurred locally.

Q15: Who can purchase TravelSmart Premier?

In order to qualify for travel insurance from Great Eastern, you must meet the following criteria: • You are a Singaporean or Singapore Permanent Resident; or foreigner with a valid Employment Pass, Work Permit, Dependant’s Pass, Student’s Pass or Long Term Social Visit Pass residing in Singapore. • You are at least 18 years old at the time of purchase (only required if you are the applicant). • You are not travelling contrary to the advice of a qualified medical practitioner or for the purpose of obtaining medical treatment. • You bought the policy before you leave Singapore on your trip.

Q16: What is the difference between TravelSmart Premier Basic, Classic and Elite Plans?

The differences are in the policy features and maximum amounts payable per person per trip in the event of a claim. For the best cover and highest protection, we suggest you choose Elite plan. You can view the travel policy document and compare the amounts payable for each of the policy features, to help you choose a suitable plan.

Q17: Who is considered Family under TravelSmart Premier?

For Single Trip Policies, Family means: • An adult and/or his/her spouse and unlimited number of biological or legally adopted children; or • One (1) or two (2) adults who are not related by marriage and a maximum of four (4) children who must be at least family related (i.e. biological or legally adopted child or ward, sibling, grandchild, niece, nephew or cousin) to any one of the adults; and All insured persons under the Single Trip Family Cover must depart from and return back to Singapore together at the same time as a Family.

For Annual Multi-Trip Policies, Family means: • An adult and/or his/her spouse and unlimited number of biological or legally adopted children; and • The insured persons under the family cover are not required to travel together on a journey. However, child insured person under the age of ten (10) years must be accompanied by a parent or adult guardian for any trip made during the period of insurance.

Q18: What do I indicate as the Period of Insurance?

You will need to indicate the start date and end date of your trip for the Period of Insurance. The start and end date will be based on Singapore time. • Start date: The date you are departing from Singapore (e.g. If you are departing from Singapore on 04 Dec 2020 23:50, you should indicate the Start Date as 04 Dec 2020). • End date: The date you are arriving in Singapore (e.g. If you are arriving in Singapore on 05 Dec 2020 00:30, you should indicate the End Date as 05 Dec 2020).

Q19: Can I purchase TravelSmart Premier for my child who is traveling on a student exchange program or field trip?

Yes, child below 18 years old can apply for any plans under an individual cover, provided the proposal is made in the parent or adult guardian's name. Child below 10 years old must be accompanied by an adult (parent or guardian) for the entire trip. Please note that child benefits apply.

Q20: Can I purchase travel insurance if I am already overseas?

No, you will need to purchase your travel insurance before setting off for your overseas trip from Singapore. We strongly encourage you to purchase early before departure as our travel insurance provides pre-journey coverage as well.

Q21: If I have pre-existing illness, can I still purchase travel insurance?

Yes, you may still buy the policy. However, please note that the policy does not cover any loss, damage or liability directly or indirectly arising as a result of any pre-existing medical condition. For more information, please refer to your policy documents.

Q22: I will be travelling to more than two countries and will be back to Singapore before flying to the next country (e.g. Singapore > Bangkok > Singapore > Seoul> Singapore). Can I purchase one single trip policy for the entire journey in this case?

Sounds like a great trip! In this case, you will need to buy 2 separate single trip policies because the coverage for a single trip policy ends when you return to Singapore. Alternatively if you travel more than 3 times a year, an annual policy would be recommended as your insurance costs will be considerably cheaper compared to buying a single trip travel policy each and every time.

Q23: I’m travelling to more than one country during my trip. Can I still get a policy?

Yes, please select all destinations on your itinerary.

Q24: If I am travelling overseas to seek medical treatment, can I take up travel insurance?

Our policy covers people who are travelling overseas for business or for holiday. It is not intended to cover people who are travelling to seek medical treatment.

Q25: If I am only travelling one-way, will I be able to purchase travel insurance?

Yes, please select one-way trip. Your cover will cease when you arrive at your place of residence or workplace in the destination country within 4 days, or 3 hours after you have cleared immigration in the destination country, whichever is earlier.

Q26: Does the policy cover business travel?

Yes. Your policy will cover you for business travel except for • any loss, damage or liability arising as a result of manual or hazardous work; • travel relating to your job as a licensed tour guide or staff of a travel agency; • you taking part in naval, military, air force, civil defence or police training, duties, services or operations. For more information, please refer to the policy document.

Q27: What is the maximum period of coverage for an overseas trip?

• For Single Trip Policy: 182 consecutive days for Classic/ Elite Plan and up to 30 consecutive days for Basic Plan. • For an Annual Multi-Trip Policy: 90 consecutive days for Classic/ Elite Plan and up to 30 consecutive days for Basic Plan.

Q28: When will the coverage for my travel policy start?

Our pre-journey benefits provide coverage for trip cancellation and postponement 30 days before your departure date or policy issuance date, whichever is later. For all other benefits, the coverage starts after departure from Singapore.

Q29: I am stranded in a country and my policy is expiring. Can it be extended?

The Policy will be automatically extended (all plans except Basic Plan) without any additional premium for: • Up to a maximum of 30 days if you are hospitalised and quarantined overseas as advised by the attending medical practitioner. • Up to a maximum of 7 days if: a) The conveyance in which you are travelling is delayed through no act or omission of you. b) The airport or seaport is closed due to adverse weather conditions, strike, riot or civil commotion with the result that the Trip is not completed when the Period of Insurance ceases.

Q30: What are some of TravelSmart Premier’s general exclusions?

TravelSmart Premier does not cover any loss, injury or damage arising if: • You have a pre-existing medical condition. • You are not fit to travel or are travelling against the advice of a doctor. • Any strike, riot, civil commotion, dangerous health threat, natural disaster or any events in the destination you are traveling to which a government or any relevant authority issued a public warning or statement about before you left Singapore. Please refer to the policy wording for the full list of exclusions.

Q31: Are any countries excluded from coverage?

TravelSmart Premier does not cover any travel in, to, or through UN sanction list of countries such as: • Cuba • Iran • Syria • Crimea Region • North Korea

Q32: Does TravelSmart Premier cover adventurous activities?

If you have purchased the Elite or Classic plan, the Policy covers accidental injury or death when you participate in these activities for leisure purposes and under guidance and supervision of qualified guides or instructors of the local licensed tour operator: • Bungee jumping; • Canoeing or white water rafting with a qualified guide and below Grade 4 (of International Scale of River Difficulty); • Dog Sledding; • Hang gliding; • Helicopter or airplane rides for sightseeing; • Hot air balloon rides for sightseeing; • Jet skiing; • Mountaineering at mountains or trekking below the height of four thousand (4,000) metres above sea level; • Paragliding; • Parasailing; • Skiing or snowboarding all within official approved areas of a ski resort; • Sky diving; • Underwater activities involving artificial breathing apparatus for diving up to a maximum depth of thirty (30) metres and insured holds a PADI certification (or similar recognised diving qualification) and is diving with a buddy who holds a PADI certification (or similar recognised diving qualification) or with a qualified diving instructor; • Zip-lining, Zip-riding.

Q33: Does being pregnant affect my travel insurance cover?

We will pay for your necessary medical treatment outside Singapore within the stipulated policy limits for pregnancy-related sicknesses. However, this is not applicable if treatment is sought in home country or for a one way trip policy.

Q34: Am I covered for emergency medical treatment including air ambulance to get me home?

Yes, if the treating doctor and our medical emergency assistance provider agree that an air ambulance is necessary, you will be covered up to the limits shown in your policy.

Q35: Who decides when emergency evacuation is necessary?

This decision will be made by consultation between the treating doctor and our medical emergency assistance provider. Please call our 24-hour Emergency Assistance Hotline at +65 6708 7453 for assistance.

Q36: If I have misplaced my receipts/ documents, can I still claim for loss of personal items?

It is important that you keep the original documentation and receipts for any items that you intend to make a claim for, as this will provide a more accurate assessment of their value. If not, your claim may be affected.

Q37: What should I do if any of my belongings are lost or stolen? Is a police report required?

You need to report the theft or loss to the police within 24 hours of discovering it, and ask them for a report in writing. If applicable, report the theft or loss to your airline, transport company or hotel and ask them for a report in writing. These documents will be required when you are making a claim.

Q38: What should I do if I fall sick or encounter an accident abroad?

Please contact our 24-hour Emergency Assistance Services Hotline at +65 6708 7453 if you need emergency medical assistance while travelling.

Q39: How do I file for a claim?

To submit a claim, you can download a copy of our claim form here: https://giexchange-sg.greateasterngeneral.com/giexchange/pdf/Travel_Claim_Form.pdf. Claims submission should be filled in with full particulars and full facts of the claim including its occurrence, detailed circumstances and extent of loss, and submit it with any supporting documents as soon as reasonably possible but no later than 30 days after the incident. For general enquiries: Please contact our Customer Service Hotline at 6248 2888, Mondays to Fridays, 9am to 5.30pm (excluding public holidays) or email us [email protected] . Alternatively, you can inform your servicing agent who can also assist you with the claim.

Q40: Will I receive a premium refund if I decide not to proceed with my Trip?

• Cancellation for Single Trip Policy: The policyholder may cancel this Policy at any time prior to the commencement of this Policy coverage and the cancellation will apply from the date we receive the notice of cancellation. We will refund the premium paid less S$25 administrative charge. However, there will be no refund if we receive the notice of cancellation on or after your trip departure date.

• Cancellation for Annual Multi-Trip Policy: If this Policy is issued as an annual multi-trip Policy, it may be terminated by either party by giving 1 month’s written notice. If this Policy is terminated by us, a pro-rata refund of premium will be granted to the Insured for the remaining part of the Policy Period. If the Insured terminates this Policy, the refund of premium will be based on the following scale:

Q41: Can I amend the start date of my travel policy?

Unfortunately, it is not possible to amend the start date. The existing policy would need to be cancelled and replaced with a new policy. Please note that you cannot cancel a short-term travel policy once you have passed the designated start date.

Q42: What type of changes do we need to tell you about?

You will need to inform us of any changes to the information completed when taking out travel insurance from us. This will include, but not be limited to: your name, your travelling companion details, details of your children, trip details including region to be visited and duration of trip, and any other additional information that might impact on your risk either before or while travelling.

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Understand the details before buying

With effect from 15/10/2021, COVID-19 coverage will be extended under Elite and Classic plans automatically to countries under the latest permitted travel arrangements as per Singapore Government travel advisory. Kindly note that some countries may require COVID-19 insurance coverage as a condition of entry. Please ensure you select a plan that meet the requirement of your intended destination(s). For full details of the COVID-19 coverage, please refer to the brochure and FAQ.

1  COVID-19 extension is applicable up to 90 days each trip for Elite and Classic single trip 2-way plans and annual multi-trip plans.

2  Not applicable for Basic Plan.

• The above is for general information only. It is not a contract of Insurance. Please refer to the policy documents for the precise terms and conditions of the insurance plan.
• This policy is subject to the Premium Before Cover Warranty Clause, which requires the premium to be paid and received on or before the inception date of the Policy.
• This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of bene­fits that are covered under the scheme as well as the limits of coverage, where applicable, please contact us or visit the General Insurance Association (GIA) or SDIC websites ( www.gia.org.sg  or  www.sdic.org.sg ).
• TravelSmart Premier is underwritten by Great Eastern General Insurance Limited, a wholly-owned subsidiary of Great Eastern Holdings Limited and a member of the OCBC Group.

Information correct as at 22 June 2022.

Travel Flash Deal, 1 - 15 May only!

Sign up now to enjoy up to 40% off ^   PLUS up to S$50 e-vouchers * 

Use promo code <TSP40%> for 40% off ^ single trip 2-way plan, PLUS receive S$20 e-vouchers * when you purchase via Great Eastern App. Limited to first 300 policies only.

Use promo code <TSP10A> for 10% off ^ annual multi-trip plan, PLUS receive S$50 e-vouchers * when you purchase via Great Eastern App . Limited to first 100 policies only.  

^ Promotion is valid from 1 May to 15 May 2024. Applicable for Classic and Elite single trip 2-way plans and annual multi-trip plans only. Applicable for new policy sign up(s) excluding renewal(s) and is only applicable for applications submitted online. * To be eligible to receive the vouchers, it is applicable for purchases made on the Great Eastern App only. Promotion is valid from 1 May 2024 until 15 May 2024. Click  here  to view the full terms and conditions.

Use the Great Eastern App to make a faster purchase today!

Great Eastern Travel Insurance Singapore Review: Covid-19, Promo, Premiums

Great Eastern’s travel insurance plans were once upon a time one of the most popular options in the market, but that was way back when everyone wore huge-ass shoulder pads. Now that the field has been disrupted by so many young upstarts, can the Red Lion still play the game?

Here’s how Great Eastern’s Covid-19 travel insurance coverage  measure up against popular competitors such as AIG, FWD, AXA, and NTUC’s travel insurance plans in 2022:

• Great Eastern Covid Travel Insurance: Summary
• Great Eastern Travel Insurance Covid-19 Coverage
• Disadvantages of Great Eastern Travel Insurance
• Extreme Sports & Outdoor Adventure
• Great Eastern Travel Insurance Claims
• Great Eastern Travel Insurance: Promo Code
• Great Eastern Travel Insurance Review

1. Great Eastern Covid Travel Insurance: Premiums

In the past, Great Eastern travel insurance was sold under 2 brands: Great Eastern Travel E@sy and Great Eastern TravelSmart – both have since been taken off the market.

Great Eastern TravelSmart was still available for purchase as recent as March 2022, when Covid-19 travel were just about easing and “cruise to nowhere” was all the rage. Back then, you may have bought a Great Eastern TravelSmart Basic which was the cheapest travel insurance variant covering you for cruises, Bintan, Batam etc. However, thanks to the rapidly changing global travel restrictions, these travel insurance plans come and go so quickly. Great Eastern TravelSmart is no longer available.

Instead, it’s been replaced by Great Eastern TravelSmart Premier , which comes in 3 plan tiers:

Here is a summary table of the Great Eastern TravelSmart Premier travel insurance’s premiums, benefits, and key coverage:

Note:  Premiums are based on single-trip to South Korea (Asia), and Switzerland (Worldwide) for 7 days during the September school holidays 2022.

Travel insurance plans’ premiums are usually priced according to the country you’re travelling to. While these countries are usually presented neatly in a table so you can figure out your premiums, Great Eastern does not state any of the countries nor their premiums transparently – which is a turn off.

Instead, you have to key your country of destination into their website to check the premiums one by one. Here, we’ve checked a list of 3 to 7 day single-trip premiums for all us Singaporeans’ favourite holidaying spots:

• Malaysia : $19 Basic, $47 Classic, $56 Elite
• Bintan : $19 Basic, $47 Classic, $56 Elite
• Indonesia : $47 Classic, $56 Elite
• Thailand : $47 Classic, $56 Elite
• Vietnam : $47 Classic, $56 Elite
• Cambodia : $47 Classic, $56 Elite
• Hong Kong : $47 Classic, $56 Elite
• South Korea:  $65 Classic, $75 Elite
• Japan:  $65 Classic, $75 Elite
• India:  $65 Classic, $75 Elite
• Australia:  $65 Classic, $75 Elite
• Bhutan : $99 Classic, $118 Elite
• Maldives : $99 Classic, $118 Elite
• Germany : $99 Classic, $118 Elite
• London/ UK:  $99 Classic, $118 Elite
• Paris/ France:  $99 Classic, $118 Elite
• USA :$99 Classic, $118 Elite

2. Great Eastern Travel Insurance’s Covid-19 Coverage

Although Great Eastern’s TravelSmart Premier travel insurance comes in 3 tier plans – Basic, Classic, and Elite – Covid-19 coverage is not offered in the Basic plan. Only the Great Eastern TravelSmart Premier Classic and Elite plans give you Covid-19 coverage.

Here’s a summary of Great Eastern travel insurance’s Covid-19 coverage:

Some other things to note about Great Eastern’s travel insurance:

• Pre-Trip Covid-19 Coverage : If you test Covid-19 positive 30 days before your departure date and need to cancel or postpone your trip, Great Eastern’s Covid-19 travel insurance will cover your travel fares, hotel accommodation, entertainment tickets.
• During Trip Covid-19 Coverage : From the day you test Covid-19 positive overseas, you’ll be covered for 90 days. Your travel insurance plan will also be automatically be extended for 30 days for free.
• Post-Trip Covid-19 Coverage : If you get Covid-19 only after you land in Singapore, you will not be covered.

Honestly, Great Eastern travel insurance’s Covid-19 coverage pales in comparison to competitors’ such as Sompo’s Covid-19 travel insurance which offers a higher $100,000 to $200,000 in Covid-19 medical expenses coverage and emergency medical evacuation, and $2,000 to $4,000 in trip postponement claims.

All these are important – higher Covid-19 medical expense coverage means you can be assured that even if you’re sent to an expensive private hospital for Covid-19. Likewise, do not overlook the emergency medical evacuation coverage. If you came down with a really bad case of Covid-19, the doctors deemed you unfit for normal flight, and you need to be medically flown back to Singapore, the bill could easily come up to $200,000 or $300,000.

Not shitting you, it’s real. I’ve had a friend who was stuck in the US ’cause she was unfit to fly. Google “fundraiser for Singapore medical evacuation” to see more real-life examples.

Like Sompo travel insurance, Great Eastern travel insurance does not offer post-trip Covid-19 coverage . So if you’re back in Singapore and test positive for Covid-19, that’s on you.

3. Great Eastern Travel Insurance: Disadvantages

There are some caveats to Great Eastern’s travel insurance and Covid-19 coverage that you need to take note of. For example, don’t make the mistake of buying your travel insurance only at the airport’s boarding area, just before your flight. Most travel insurance plans have waiting periods as well:

• Short Trips Only:  Your trip cannot be longer than 90 days
• Covid-19 Coverage : Only included in Classic and Elite plans
• No Air Miles, Hotel Reward Points : If you’re planning to use air miles, reward points to redeem your flight and hotel tickets, these tickets won’t be covered by your Great Eastern (GE) travel insurance
• Buy Early:  There’s a 7-day waiting period before your GE travel insurance plan kicks in
• First and Business Class: Your travel tickets will only be covered up to economy class ticket’s price bracket
• Flight Delay caused by the airline or government (due to Covid-19 regulations) is not claimable
• No post-trip Covid-19 coverage
• No coverage for pre-existing conditions

As with all travel insurance, you need to prove that you have tried to call your hotel and airlines to get a flight ticket exchange or refund to no avail. Only then will your travel insurance be able to cover your additional expenses.

4. Travel Insurance For Extreme Sports & Outdoor Activities

A great advantage of the Great Eastern travel insurance is its comprehensive coverage of extreme sports and outdoor activities adventure. You’ll need to get the Classic or Elite plan, and you must be engaging in these outdoor adventure activities in a leisure or recreational way with licensed guides and instructors. That means you cannot be a professional bungee jumper trying to win a competition.

Here are the outdoor adventurous activities that are covered by Great Eastern travel insurance:

5. Travel Insurance Claim Great Eastern

Dealing with travel insurance claims is not the easiest thing . You’re back in Singapore, just ended a wonderful holiday with great memories, got lots of clothes to wash, and a million MS Teams messages from your boss – absolutely not in the mood to sort paperwork for travel insurance claims .

Before you depart for your trip, make sure you have all your flight bookings, tour agency receipts, and hotel and Airbnb receipts printed in a file that you can use for any claims. If you’re bringing any high-value laptops, expensive cameras, or expensive Rimowa luggages along, dig out those receipts and leave it in the file, too. Just do it and leave it on your dining table.

• Fall sick, get into an accident, get Covid-19 : Call Great Eastern’s hotline at +65 6339 2155 (24-hour Emergency Assistance). Document the entire accident process (your wounds), your hospitalisation, and DEMAND for all documents detailing your diagnosis, your medicine, hospitalisation stay, and the bills. Go over the top. You need all sorts of evidence to prove to the old geezers sitting in the Claims Department that your leg indeed broke while you were sightseeing in Jeju Island and not Bukit Timah Hill.
• Lost item or Theft : Report loss of item and theft to local police within 24 hours, get a copy of the printed report
• Lost item or Theft in airplane, hotel, DisneyLand, etc. : Also make a report to your airline, tour bus company, hotel, amusement park etc… wherever you lost it, get a copy of the report in print
• Original Receipts : Go home, dig out all the original documents and receipts for your loss or stolen items
• Download and Print Claims Form : For Great Eastern, all their forms need to be downloaded, printed, filled in, and mailed to their GE office in Singapore. Here is the Great Eastern travel insurance claim form .
• Submit Claims : Submit all your travel-related documents, flight tickets, hotel bookings, PLUS your claims documents to Great Eastern via snail mail. Afterwards, call their general hotline 1800-248-2888 to check on the status of your claims. The address is:

(Attention: General Insurance Claims Department) Great Eastern General Insurance Limited, 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659

Read on: This Singaporean couple got Covid-19 while travelling in Istanbul

6. Great Eastern Travel Insurance Promo

At the moment, there is no ongoing travel insurance promotion for Great Eastern.

There is, however, a $100 gift credit that you can make use of to get 10% off your travel insurance premium. You’ll have to download the Great Eastern Rewards mobile app, and sign in. Then, you’ll get $100 credits in your wallet.

But Great Eastern is a little sneaky… you can only offset a maximum of 10% of your premium at any point in time. So, if your GE travel insurance premium cost you $65, that’s $6.50 in discount. Yes, Great Eastern TravelSmart Premier is eligible for this promotion.

7. Great Eastern Travel Insurance Review

Should you buy Great Eastern travel insurance ? If you’re planning a trip to Niseko to skii, Bungee jumping in Seminyak Bali , or scuba diving in the Philippines, you’ll be glad to know that Great Eastern’s travel insurance is great for recreational extreme sports and adventures such as hiking and trekking.

The basic coverage for GE’s Travel Smart Classic and Elite plans aren’t terrible, but they’re not really that high. It covers all your needs sufficiently, e.g. medical expenses in overseas hospitals, medical evacuation back to Singapore, baggage delay, and loss .

Great Eastern travel insurance’s Covid-19 coverage is, again, the bare minimum with $50,000 Classic and $150,000 Elite medical expense coverage for you when you get hospitalised overseas for Covid-19. The daily $50 or $100 Covid quarantine or hospitalisation allowance is great, but it is capped at 14 days.

However, the trip cancellation, postponement, and disruption coverage is pretty low at $1,000, $3,000, and $5,000 – and may be insufficient to cover the now-exorbitant airfares.

But perhaps the biggest deal breaker is the terribly outdated claims process . Hey Great Eastern, 1995 called. They want your insurance claims procedure back.

Looking to buy travel insurance? Compare all Covid-19 travel insurance here.

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• Great Eastern Travel Insurance: Is It a Good Deal?

• TravelSmart Premier Basic is competitively priced for single trips
• Offers adventurous leisure activities and golf coverage
• Basic plan is only available for Malaysia
• Elite plan is expensive for ASEAN travellers but offers below average medical coverage

Great Eastern’s TravelSmart Premier stands out for offering affordable basic-tier travel insurance plans, both single and annual, to Malaysia. At just S$26 for a 1-week trip and S$261 for an annual insurance plan, the cost for the TravelSmart Premier Basic plan is below the industry average.

However, the basic-tier plan is a no-frills plan which does not have COVID-19 and Adventurous Leisure Activities coverage, and customers looking for more coverage would have to go for higher-end plans.

Table of Contents

• Great Eastern TravelSmart Premier Basic Plan

Great Eastern TravelSmart Premier Classic & Elite Plans

• Golfer Coverage

Claims Information

• Summary of Coverage

Great Eastern Travel Insurance: What You Need to Know

Great Eastern's travel insurance may disappoint those who are looking for cheap or high-value plans due to its mostly uncompetitive premiums and limited COVID-19 coverage. Depending on the destination and level of coverage you need, you can choose from the TravelSmart Premier Basic, Classic or Elite plan.

The TravelSmart Premier Basic plan offers basic medical, terrorism, trip inconvenience and golf coverage. However, the basic-tier plan can be purchased for Malaysia only and does not include COVID-19 coverage. Those looking to purchase travel insurance to other countries must select either the Classic or Elite plans, both of which cost considerably above average.

Additionally, though Great Eastern offers adventure leisure activities cover, they are only available for the Classic or Elite plan.

Even with these additional benefits, it is difficult to recommend Great Eastern's travel insurance to the average consumer who wants to maximise value.

Great Eastern TravelSmart Premier Basic

The Great Eastern TravelSmart Premier Basic plan has the potential of standing out by being the only Malaysia/Batam/Bintan plan that is available for annual coverage.

However, in exchange for the low premium, there is no COVID-19 coverage or Adventurous Leisure Activities coverage.

In addition, the Great Eastern Travel Premier Basic plan is only available for Malaysia and users have to select between Classic and Elite plans for other destinations.

Great Eastern's TravelSmart Premier Classic plan is quite expensive for the coverage it provides, giving consumers a low value plan and leaving those who either want top coverage or great prices unimpressed.

Although it includes adventurous leisure activities coverage—which may seem like a great deal at first because most other plans charge extra for these benefits—other mid-tier plans still end up being cheaper even with the extra cost to add on these sports coverages.

The Classic Plan's medical and personal accident coverage is also below average and its cancellation, trip delays, baggage loss and baggage delay coverage hover around the mid-tier average.

Great Eastern's Elite plan is similar to the Classic plan in terms of who it would—or wouldn't—attract.

For ASEAN travellers, it is one the most expensive options costing 15% above average. For trips to Asia and Global destinations, its prices are around average. However, the Elite Plan's medical coverage is around half of what most top-tier plans offer. Additionally, just like the classic plan, it also includes adventurous leisure activities and golf cover, terrorism cover and home contents cover.

If you are looking for a top-tier plan because you want the best coverage possible for your trip, then we would recommend Allianz, as they have extremely high medical and travel inconvenience coverage, and include all of the extra benefits Great Eastern includes such as sports, golf, jewellery and home contents coverage.

Notable Exclusions

Great Eastern has the standard exclusions for TravelSmart Premier plans, including no cover for events relating to pre-existing conditions, war, mental disorders and pregnancy.

Great Eastern offers fairly comprehensive golfer's coverage that includes equipment, unused green fees and hole-in-one. You will additionally be covered for medical and accident expenses occurring from leisure adventurous activity if you buy either the Classic or Elite plans. The sports covered include helicopter rides, jet skiing, mountaineering (below 3,000 metres), paragliding, parasailing, skiing/snowboarding, skydiving and underwater activities up to a depth of 30 metres.

To submit a claim with Great Eastern, you can either contact their emergency services number (in case of an emergency while on your trip), contact your insurance adviser or mail a claim form along with the appropriate documents.

Great Eastern Travel Insurance Details

When you get a great deal on your travel insurance, you'll end up maximising your peace of mind while not breaking the bank. Below, you'll find a summary of Great Eastern's coverage and premiums, as well as how they compare to the industry averages. If you'd like to see how Great Eastern's plans compare to other plans on the market, you can read our guide to the best travel insurance plans in Singapore.

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