is planet cruise a good company

Planet Cruise   Reviews

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Reviews 4.8.

9,220 total

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Whilst we did experience some problems we are now satisfied with the way concerns have been dealt with

Booking was easy and the package was a very good price. We did experience some after sales service problems which were subsequently dealt with in an appropriate manner. I have booked further cruises with Planet Cruise and am very hopeful that all will be good this time around.

Date of experience : March 16, 2024

Reply from Planet Cruise

Hello, thanks for taking the time to leave a review. We deeply apologise that your experience after booking your cruise did not meet expectations. We pride ourselves on delivering exceptional customer service, and we are disheartened to learn of your disappointment. Upon a review of your booking, we are pleased to see an agent in the customer relations department is in contact with you, to discuss and address this matter. Thank you for sharing your feedback with us, and we hope that despite the concerns raised, you had an otherwise enjoyable holiday. Kind regards

Madeline Rowsell has been so helpful

Madeline Rowsell has been so helpful, booking 2 separate cruises for us. Nothing was too much trouble for her and she answered all my questions, which made everything seem so effortless.

Date of experience : March 28, 2024

Make sure to shop around

Planet Cruise and Iglu Cruises are the same company selling exactly the same holidays. I tried Iglu first, Planet where £180 cheaper for the same holiday plus their advisor Laura Lamb was much more friendly and accommodating.

Got through very quickly to Sam very…

Got through very quickly to Sam very helpful as I couldn't pay on-line she had everything I wanted in front of her went through booking gave us our cabin number etc all the legality was dealt with 5min well spent.

Date of experience : March 31, 2024

Would recommend booking with Planet Cruuse

This the second holiday that Amber from Planet cruise has booked for us and again extremely happy with the service she provided, extremely helpful.

Date of experience : April 02, 2024

Mike was extremely helpful

Mike was extremely helpful explaining the various options. He was patient and thorough.

Date of experience : April 10, 2024

Alex made a difference

Alex made a difference, the experience was very professional. However I would like to raise a complaint about Richard Navickas who was extremely rude and ill informed regarding Defence Discount application

Date of experience : April 07, 2024

Phone answered promptly which is always…

Phone answered promptly which is always a bonus.Paul was extremely helpful, efficient and called back when he said he would. Price was good.

Date of experience : April 04, 2024

Great service

Kelly is very professional and helpful on my booking. Top service 👍

Date of experience : April 08, 2024

Competitively priced and easy to book!

Booking the cruise was very easy! Clearly set our website. A better price than going directly to the cruise ship company too! Highly recommended

Date of experience : March 23, 2024

Liam from Planet cruises so efficient…

Liam from Planet cruises so efficient and the process was easy and he was very helpful

Date of experience : April 06, 2024

Very helpful customer service.

Amber was very helpful and knowledgeable about cruising. She explained everything well and clearly. We were very pleased with our experience and booked a cruise.

Professional and friendly service - thank you

I was contacted following me browsing a cruise on line - Sarah was friendly, professional and knowledgeable - she responded to my questions and offered to hold my preferred choice of cabin giving me time to think over info, greatly appreciated. Sarah called me at a prearranged time and my cruise is booked - thank you Sarah

Date of experience : March 25, 2024

A good experience

They were helpful, patient and informative whilst at all times remaining pleasant and polite.

Excellent travel company.

Amanda was knowledgeable about the product and made my booking quickly and efficiently. She was friendly, easy to talk to, and ensured I was given all the necessary information about my forthcoming holiday.

Date of experience : March 30, 2024

Very good and friendly service

Very good and friendly service, I have used them on quite a few times.

This was a good experience and as such…

This was a good experience and as such an advance booking (2026) allowed us to review some elements later which is very useful. Why four star instead of five? I get very irritated by all the focus on wanting me to make all my engagement online. If I have decided I need to phone, I need to phone, so I just get very fed up by being told to try online instead.

Date of experience : March 05, 2024

Used many times

Used many times , helpful always beat the tour companies price....A++++++

Book online

I always use Planet cruise for my cruise holidays, the site is quick and easy to use and you can book most cruises online easily.

Date of experience : March 26, 2024

Cruise with confidence

We have been booking our cruises with planet cruise for about 15 years . The service is 2nd to none, you can’t get a better service specially Taylor made holidays. They are friendly and always there to help you. No matter what. So don’t be silly, but with confidence we have saved thousands over the years.

Date of experience : March 20, 2024

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Planetcruise/ie   Reviews

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Reviews 4.7.

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Prompt and professional action by Agent…

Prompt and professional action by Agent Dennis secured my Booking without any hassle. No delay in call back to confirm that all was confirmed.

Date of experience : 27 February 2024

Despite the current pandemic

Despite the current pandemic, our options after our cruise was cancelled was made clear by email. We also got direct phonecalls. Amanda in particular was extremely helpful in finding a suitable alternative later this year. I sincerely hope we can go then but I believe theres an option to change to next year. However I hope that isnt necessary as we might have to cancel altogether. Wait and see 🤔

Date of experience : 20 February 2021

In my dealings so far with Planet…

In my dealings so far with Planet Cruises I found the staff efficient,helpful and very friendly. At present I am re booking a cruise that was cancelled in May because of Covid 19. There are two couples involved, the re booking is complex because of the manner in which the cruise company are dealing with refund credits. I am awarding 5 stars because the staff member I am dealing with replies promptly to e-mails, returns phone calls, tells you when he doesn't have the answer to a question and reverts as soon as he does. The cancelled cruise was my first time to deal with Planet Cruises; I will be using them again.

Date of experience : 21 July 2020

MSC Arabian Gulf Cruise

Jack Lee managed our booking extremely professionally. He returned all calls promptly, followed through on all our queries and rang or emailed on time every time. Would definitely book through Jack again.

Date of experience : 03 January 2019

Reply from Planetcruise/ie

Thank you for taking the time to share the valuable feedback of your experience with Jack and Planet cruise.

I have booked my next cruise holiday…

I have booked my next cruise holiday with Natacha. I can't praise her enough. She is an outstanding professional with a deep insight of the cruise industry and very well-prepared to answer any question from the half of the word. I would strongly recommend Natacha to anyone and I will certainly book all my future cruises with her. She is a great asset for the company.

Date of experience : 08 May 2019

Booked a few cruises with planet cruise and unfortunately they were cancelled due to covid . Have booked another and hoping we will get to go . Found all the people I dealt with very obliging and helpful . Got excellent customer service from Paul, a pleasant person to deal with and always came back with answers to any questions I had .He was very informative and helpful. Very good at his job 👍

Date of experience : 22 July 2021

The only reason for 4 stars is the difficulty getting through to anyone, on hold for considerable length. Eventually I emailed and got a reply and phone call. Once I was talking to a rep there was no issues, my request was taken and a promise to get back to me within days, which did happen. The reps were very helpful and called back when they said they would and my booking was dealt with efficiently and I was more than happy with the service.

Date of experience : 21 May 2022

Great customer service

Great customer service . Natasha was excellent and friendly end efficient . Anything I asked was answered promptly and I felt she knew exactly what she was talking about and advised us accordingly

Date of experience : 04 January 2020

I booked with Natacha (from Wimbledon)

I booked with Natacha (from Wimbledon). It was a most pleasant experience. She did not rush us - was very helpful and very pleasant to deal with. As we are very regular cruisers we now intend to get a direct line for her and do all further booking with her. Our sincere thanks to Natacha

Date of experience : 08 April 2019

Excellent customer service

Have had numerous interactions with Planetcruise agents over the past year, and each and every one of them have been most professional and helpful. Natacha has been extremely helpful and polite to deal with and always responds promptly to any questions or queries. I would not hesitate to recommend booking a cruise with Planetcruise holidays.

Date of experience : 02 May 2021

I found them very good in my case and…

I found them very good in my case and got my cancelled holiday back of TUI for me maybe because ca lady called Natacha really helped all the rest of the staff didn’t give a toss thanks Natacha you were out on your own

Date of experience : 04 July 2020

I booked my cruise with Louise she was…

I booked my cruise with Louise she was a lady, when my initial date was gone she tried everything to sort it, we went a week earlier instead, nothing was too much trouble for Louise

Date of experience : 29 January 2019

We booked through Jason and found him to be very informative, precise and clear. The price and ease of booking was very good. We would definately recomend PlanetCruise and intend to book our next holiday through PlanetCruise.

Date of experience : 09 November 2018

Thank you so much for the admirable review of your experience with us. Jason is thrilled to read such great comments.

Natacha in Planet cruise

I have been in contact Natacha in Planet Cruise and anything I would say would just not be good enough! Natacha was just brilliant anything that I asked her she done it for me and went out of her way to get me the best deal. She was just brilliant and I can not thank her enough for all her help. She went away above all expectations and anytime I am booking another cruise I will have not hesitation in contacting her. and recommending her to my family and friends. Thank you so much Natacha

Date of experience : 26 April 2019

I have just booked a cruise holiday…

I have just booked a cruise holiday with the help of Natacha. It was an absolute pleasure to deal with Natacha - she was extremely helpful with all my queries. I would recommend her without any reservations. Declan

Dennis is the man to beat

Dennis is the man to beat. Nothing is too much effort for him regardless of complications. He gets back to you as soon as possible. Will always use him as our agent in planet.

Date of experience : 28 April 2022

Dennis Anderson attended to the…

Dennis Anderson attended to the difficult situation regarding our January 2021 cruise was cancelled . We were offered a full refund or the choice to lift our holiday to 2022 at the same price . Great result and so professional service by Dennis Anderson . Thank you

Date of experience : 20 October 2020

Thank you for your feed back :)

Great company to deal with

Great company to deal with. Our contact Natacha goes the extra mile to make sure that all our requirements are met and she deals any problems that arise promptly and with good humour. Nice to have the personal touch

Date of experience : 13 March 2021

I have used this company before and…

I have used this company before and will use them again . The staff , especially Natacha Jelinic was very courteous, attentive and helpful in my dealings with them. Even in these chaotic times, I was really in calm waters with them. They assured me that once my money was received from the principals, MSC, my refund will be credited to my account and they honoured their promise. We were about 34 people going as group and they have told me that they will use this company in the future. In my own opinion, they are one of the best cruise agents as a regular cruiser i have used in the past 10 years.

Date of experience : 07 August 2020

159 days and still no refund

Planetcruise has to be the most difficult company that you could do business with. I emailed them on 11 August and I received a computer generated response on 15 August from the ubiquitous "Miss Care". The now say they have placed me on a priority list for payment. I have just pointed out to them that this is the second time they have made me a priority for repayment. On the previous occasion they followed up by requesting my bank details. This lulled me into believing they intended to pay. Their ability to concoct lies and false promises is astounding. I have yet to see any review report that would indicate they have refunded money to anyone. If I were to be repaid I would be the first to acknowledge it publicly. They are the worst company ever and not to be trusted with anyone's money.

Date of experience : 26 August 2020

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Planet Cruise   Reviews

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Reviews 1.6.

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Iglu you are the worst organisation…

Iglu you are the worst organisation ever! You are destroying the lives of people and impacting on peoples health! Continued false promises! You were on ITV yesterday and Wimbledon press I am sure they would love to hear our story!

Date of experience : September 10, 2020

I booked a cruise and stay in the…

I booked a cruise and stay in the Caribbean from Barbados but because of covid we decided to change the cruise to a med cruise later in the year. We were expecting a refund pretty quickly but instead we're still waiting in may for a refund in January

Date of experience : May 13, 2022

Still waiting for OVERPAYMENT REFUND.

Having rebooked a cancelled cruise through Planet Cruise on 12/11/2020 we are still waiting for a refund of £612 which a result of an OVERPAYMENT !! refund due as the cabin rebooked was of a lower price. The rebooked cruise is with the same cruise line. It is now 165 days and counting. Despite several phone calls and emails which tell me my refund is being dealt with still waiting. Had know this would happen I would have gone for full refund Planet cruise have has OUR money since 2/9/2019 when we paid in full for cancelled original cruise. Do not use this company.

Date of experience : April 26, 2021

Still waiting for cancelled cruise…

Still waiting for cancelled cruise refund after 135 days! What is particularly appalling is IGLU/Planet Cruise's refusal to commit to a refund date. This company must be acting in breach of it's travel agency licence - if not, there is a clear case for stronger regulation of such intermediaries given that they are handling significant amounts of customer funds.

Date of experience : August 28, 2020

I want my money back. Its been 9 months.

On April 1st 2020 I paid £466 deposit for a Dubai holiday with Planet Cruise. The holiday was cancelled. To date, 5th January 2021 I have not been refunded. I have written many, many emails, given my details for the refund, been told my claim has been escalated but still no refund. As an older person I should not have this kind of worry in my life. I would like to say that this holiday was not cancelled because of the Covid pandemic. The P and O ship was sold. Selling a ship is not something that happens overnight and I imagine that when the holiday was booked the plan to sell was already in the pipeline,- just nobody told me. Let this be a warning to anybody thinking of booking a cruise with Planet Cruise in these uncertain times. I am now going to take this further. I feel that I have been very badly treated.

Date of experience : January 06, 2021

Ive booked a cruise with this company…

Ive booked a cruise with this company and Ive rung them 4 times to amend the booking. Every time I have been cut off! I have emailed them several times as well and no replies to them either. Absolutely pathetic, with zero customer service.

Date of experience : July 28, 2023

Despite you having my cruise refund…

Despite you having my cruise refund money, still no refund for the cruise sailing 17th March. Sadly also a second cruise now cancelled and know what a battle I'm in for due to your greed!! Worse if all, we have another cruise booked with you next April and still paying each month faithfully! Never ever will I cruise with you/iglu again. So I get an email from trust pilot asking if I will share additional information with Planet cruise, booking ref etc. Immediately provided by me. They send a generic email not even to my email address, but to my husbands who has had zero contact with them whatsoever... Why to him when I am lead passenger and the onky email correspondence in our records? Yes I know why to avoid.... Email is apologising, blaming the pandemic, unable to confirm when I will get our refund but we are priority, blah blah bulls**t. I immediately reply as my husband forwarded the email to me. I made our views abundantly clear and will do everything within my peer now to ensure this company are fully exposed. Never ever will I book another cruise with this abysmal company. Anyone associated with this scandalous behaviour are as bad. 179 days still nothing!!!

Date of experience : September 12, 2020

175 DAYS AND STILL WAITING

My Aunt and Uncle were due to cruise with P&O in March 2020. Their cruise which was booked through Planet (owned by Iglu) was cancelled on March 11th 2020. Still no refund after 175 days. Today I have signed the Which petition and enlisted the help of their MP to try to get their refund processed. DO NOT BOOK A HOLIDAY THROUGH IGLU.

Date of experience : September 03, 2020

Do not give this company your money

Do not give this company your hard earned money! Princess Cruise confirm that planet cruise never made the payment for our cruise that we paid for in March! So they have sat on our money since that date. Our cruise was cancelled about 6 weeks later and here we are 153 days on and Planet Cruise still have our £10K! Promised we’d have it in 90 days then 120 days, now I don’t even get a reply from. Absolute shower of a company

Date of experience : October 07, 2020

Absolutely shocking level of service

Planet Cruise should be avoided at all costs as we have had a terrible experience and we have not even left home for our cruise! It all started with the cancellation of our Easy Jet flight and has went down hill from there. We only found out about the cancellation when trying to check in, not sure when Planet Cruise would have told us. Emirates flight not released until we pushed them. Eventually had to contact MSC Cruises to ask them to send our cruise tickets to Planet Cruise as they had not requested them. This was less than 10 days before we depart. Had to rearrange the trains ourselves and the list goes on. When you do get through to customer services [ waiting time easily more than 40 mins] the people do not appear to really understand what they are doing. They will say people are sick or are trainees with minimal support. I requested to speak to Management however you have to wait up to 48 hours to get a call back. 60 hours have past and still waiting... We have paid Planet Cruise in excess of 16,000 pounds for a terrible service. Beware! PS If you press option 1 on their phone line for sales it is answered in approx. 3 minutes!

Date of experience : November 07, 2019

Shocking Customer Service

We have not even gone on the cruise yet and I am dreading the whole experience. The customer service is non existent and for the last 3 days I have spent 7 hours on the phone to sort my cruise out. This cruise is one that was cancelled last year due to Covid. We transferred it and expected it to be fine. All paperwork has been sent for last years cruise nothing has been changed i.e. name of ship, cruise date etc. On receiving our tickets and and guest booklet on 9th July I find two balcony cabins that were booked next to each and confirmed on 22nd January 2022 are now 2 decks apart. I have spoken to Planet/Iglu who say that it is Royal Caribbean and that they have had difficulty contacting Royal Caribbean for a response. I have called Royal Caribbean myself tonight to be told Planet need to make the changes as was advised Sunday 10th July. They are unable to make any changes. Where do I go next?????? Planet even told me as a goodwill gesture Royal Caribbean was offering me $100 good will. I have told them I don't want the goodwill I want two cabins next to each other as booked. It is a first cruise for my daughter and family and as my grandson is disabled we wanted to be next to them. No one is helping resolve this. I will not be cruising with RC again and not booking any future getaways with Planet/Iglu. Feeling nervous about the whole situation.

Date of experience : July 11, 2022

I am posting this as all my previous…

I am posting this as all my previous comments have disappeared still waiting for my refund from March this company is a joke and all I can say thieves

Date of experience : November 16, 2020

Terrible service

Terrible service, waited a week for a reply, and the info was no more than what’s on the Planet Cruise website. Utter rubbish .

Date of experience : September 19, 2022

Thieves! Still not got back my money from a cruise cancelled in May. 167 days £3200, fobbed off god knows how many times with excuses. If you want to lose money go ahead and book. Check out the FACEBOOK IGLU REFUND ACTION GROUP FOR PROOF.

They have stolen my money!!!

I often tune into the Planet Cruise programme on Ideal World on a regular basis and came across the perfect holiday in 2019 sailing on one of the NCL ships to Canada and America in 2020. I was so excited by this trip that I paid a deposit of £450 straightaway to secure it. But unfortunately before I could pay off the rest of it, the pandemic happened and it was cancelled, however I was given the option of transferring it to 2021, which I was more than happy to do! In June this year I received an e-mail to say that yet again the cruise had been cancelled, which was really disappointing, but on this occasion I decided to ask for a refund! In order to get the refund, I had to progress chase on a couple of occasions. I eventually received my refund but minus £50.00. When I asked over a period of 2 months why I was only refunded £400.00, no one could give me an answer as to why they had kept back £50.00. To cut a long story short, at the time of writing this review, they still have not refunded me the full amount, and each time I called them to try and sort it out, I was basically fobbed off. Therefore as far as I am concern they have effectively, STOLEN MY MONEY! Thank goodness I had not paid the full amount at the time for £3,600. All I can say is don’t book with Norwegian Cruise Liner, Planet Cruise, or Igloo whatever they call themselves, as between them they are a total rip off! Just think depending on how many passengers were booked on that ship, if they kept £50.00 back from each passenger, then they have made a lot of money without the ship sailing anywhere! So somebody somewhere is gathering a lot of interests on all our money! These brands as far as I am concern have definitely been damaged, and I would strongly suggest that Ideal World severs their partnership with Planet Cruise as it will also be responsible for damaging their brand, because judging by other reviews no-one trusts Planet Cruise anymore!!!

Date of experience : September 08, 2021

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Planet Cruise   Reviews

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Reviews 4.8.

9,220 total

Most relevant

Whilst we did experience some problems we are now satisfied with the way concerns have been dealt with

Booking was easy and the package was a very good price. We did experience some after sales service problems which were subsequently dealt with in an appropriate manner. I have booked further cruises with Planet Cruise and am very hopeful that all will be good this time around.

Date of experience : 16 March 2024

Reply from Planet Cruise

Hello, thanks for taking the time to leave a review. We deeply apologise that your experience after booking your cruise did not meet expectations. We pride ourselves on delivering exceptional customer service, and we are disheartened to learn of your disappointment. Upon a review of your booking, we are pleased to see an agent in the customer relations department is in contact with you, to discuss and address this matter. Thank you for sharing your feedback with us, and we hope that despite the concerns raised, you had an otherwise enjoyable holiday. Kind regards

Madeline Rowsell has been so helpful

Madeline Rowsell has been so helpful, booking 2 separate cruises for us. Nothing was too much trouble for her and she answered all my questions, which made everything seem so effortless.

Date of experience : 28 March 2024

Make sure to shop around

Planet Cruise and Iglu Cruises are the same company selling exactly the same holidays. I tried Iglu first, Planet where £180 cheaper for the same holiday plus their advisor Laura Lamb was much more friendly and accommodating.

Got through very quickly to Sam very…

Got through very quickly to Sam very helpful as I couldn't pay on-line she had everything I wanted in front of her went through booking gave us our cabin number etc all the legality was dealt with 5min well spent.

Date of experience : 31 March 2024

Would recommend booking with Planet Cruuse

This the second holiday that Amber from Planet cruise has booked for us and again extremely happy with the service she provided, extremely helpful.

Date of experience : 02 April 2024

Mike was extremely helpful

Mike was extremely helpful explaining the various options. He was patient and thorough.

Date of experience : 10 April 2024

Alex made a difference

Alex made a difference, the experience was very professional. However I would like to raise a complaint about Richard Navickas who was extremely rude and ill informed regarding Defence Discount application

Date of experience : 07 April 2024

Phone answered promptly which is always…

Phone answered promptly which is always a bonus.Paul was extremely helpful, efficient and called back when he said he would. Price was good.

Date of experience : 04 April 2024

Great service

Kelly is very professional and helpful on my booking. Top service 👍

Date of experience : 08 April 2024

Competitively priced and easy to book!

Booking the cruise was very easy! Clearly set our website. A better price than going directly to the cruise ship company too! Highly recommended

Date of experience : 23 March 2024

Liam from Planet cruises so efficient…

Liam from Planet cruises so efficient and the process was easy and he was very helpful

Date of experience : 06 April 2024

Very helpful customer service.

Amber was very helpful and knowledgeable about cruising. She explained everything well and clearly. We were very pleased with our experience and booked a cruise.

Professional and friendly service - thank you

I was contacted following me browsing a cruise on line - Sarah was friendly, professional and knowledgeable - she responded to my questions and offered to hold my preferred choice of cabin giving me time to think over info, greatly appreciated. Sarah called me at a prearranged time and my cruise is booked - thank you Sarah

Date of experience : 25 March 2024

A good experience

They were helpful, patient and informative whilst at all times remaining pleasant and polite.

Excellent travel company.

Amanda was knowledgeable about the product and made my booking quickly and efficiently. She was friendly, easy to talk to, and ensured I was given all the necessary information about my forthcoming holiday.

Date of experience : 30 March 2024

Very good and friendly service

Very good and friendly service, I have used them on quite a few times.

This was a good experience and as such…

This was a good experience and as such an advance booking (2026) allowed us to review some elements later which is very useful. Why four star instead of five? I get very irritated by all the focus on wanting me to make all my engagement online. If I have decided I need to phone, I need to phone, so I just get very fed up by being told to try online instead.

Date of experience : 05 March 2024

Used many times

Used many times , helpful always beat the tour companies price....A++++++

Book online

I always use Planet cruise for my cruise holidays, the site is quick and easy to use and you can book most cruises online easily.

Date of experience : 26 March 2024

Cruise with confidence

We have been booking our cruises with planet cruise for about 15 years . The service is 2nd to none, you can’t get a better service specially Taylor made holidays. They are friendly and always there to help you. No matter what. So don’t be silly, but with confidence we have saved thousands over the years.

Date of experience : 20 March 2024

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Reviews 4.8.

9,220 total

Most recent

Monika called us promptly to answer…

Monika called us promptly to answer questions we had about this cruise, she dealt with them professionally and promptly, she was able to incorporate our plans to extend the vacation and return via a different country. Since Iglus merger with Planet Cruise the customer service has not been as personal, we hope that with Moniker as our contact, normal service will be resumed.

Date of experience : 25 February 2024

No hidden extras

No hidden extras Making Booking was straight forward Confirmation was immediate

Date of experience : 19 February 2024

Planet Cruise Service

We have booked all our cruises with Planet Cruise and always get a great service, Thank you.

Date of experience : 24 February 2024

Mostly all questions answered.

Mostly all questions answered and booking made.

Date of experience : 26 February 2024

Avoid using this company and its…

Avoid using this company and its associated company Iglu Cruise. As others say, they are fine until you hand over your money and then the service is shocking and they don’t care. I booked a cruise which intimated free parking and onboard spend. Booked and paid and then told no free parking or on board spend. Emails ignored and wrote to CEO and told basically I should no difference between Saver and select fares…. Misleading at best: false advertising at worst. I can share screen shots of the misleading info. Avoid this company

Reply from Planet Cruise

Hi Andy, thanks for leaving a review. Please accept our deepest apologies for your experience, our intention is to always provide a simple and professional service for our customers, whether online or through contact with an agent. We never wish to mislead our customers, and upon a review of your booking, we are pleased to see a member of our customer relations department has been in touch to address and resolve this concern. We hope you have a fantastic cruise, and thank you for sharing your feedback with us. Kind regards

My third cruise booked through planet…

My third cruise booked through planet cruise always helpful

Satisfaction

The fact that this lovely lady Grace was so patient and so very helpful she deserves nothing less than five stars thankyou .

Nice guy. Just getting through on phone can be problematic

Reliable and Friendly

Have used Planet Cruise several times now. Takes a lot of guesswork out of picking a cabin, booking transfers etc. Have always been reliable to date.

It is easy to book on line

Very easy and quick to book

Date of experience : 23 February 2024

Adviser was polite and knowledgeable

Adviser was polite and knowledgeable. No problem getting in contact and always rang back if call missed.

Very helpful and knowledgeable

Very helpful and knowledgeable. It was a very smooth booking

Creating your handcrafted holiday

Sarah created our short stay before our cruise taking care of all connections and transfers with care and attention to details - thank you

Highly recommend Planet Cruise

Excellent customer service. Not only did we get a better price and lower deposit with Planet cruise, I got through on the phone really quickly. Emily was really knowledgeable and informative about Las Vegas for our 3 night stay. Having been a loyal customer with cruise 118 for 14 years our last two cruises have been booked with Planet Cruise because they are best for pricing, helpfulness and speed getting through to someone to speak to.

Highly recommend

Wendy was lovely, she was very helpful and so patient having to book three cabins for 6 of us together. Really happy with the service, would highly recommend.

WENDY, WHO DEALT WITH OUR BOOKING ON THE PHONE WAS VERY THOROUGH POLITE AND INFORMATIVE

Very polite and helpful

Happy to explore all options available….

Happy to explore all options available for your holiday so you can make an informed decision. Easy to chat to and happy to answer all questions.

Excellent service, again

We have booked several cruises with Rich Rose as we really like the way he treats us. He is efficient, thorough and respectful.

Iglu.com is made up of three brands - Iglu Ski , Iglu Cruise and Planet Cruise . We are the UK’s largest independent agent of ski holidays and cruises, following our acquisition of Planet Cruise in June 2013.

Founded in 1998, we stand for expertise, variety and value. We are incredibly proud of our 300+ staff who are all experts in their roles and between us we’ve skied, cruised and holidayed so broadly that we can offer a genuinely accurate and detailed level of service no matter where you are travelling.

We offer holidays from most of the UK ski package market and work with every major cruise line, giving us a remarkable breadth of choice across our holiday offerings, which is unmatched online. And, as we are fully independent and not financially connected to any cruise line or tour operator, we are able to offer true and honest value when helping to find the best holiday for you.

Company Details

Iglu.com Ltd is registered in England and Wales. Company number : 03629676. Registered office address: 2nd Floor, 165 The Broadway, Wimbledon, SW19 1NE.

Security and Financial Protection

Iglu.com Ltd is financially secure and is a member of both ABTA (#J0332) and ATOL. Our flight-inclusive packages, where we’re the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You will be issued with an ATOL Certificate outlining proof of your protection upon booking. All other package holidays (such as a cruise-only holiday), where we are the principal but do not include a flight, are protected by way of a Financial Failure insurance policy held with Evolution Insurance.

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority and an ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon booking. ATOL Protection extends primarily to customers departing from the UK. In addition, all package holidays without flights where we are the agent will be fully financially protected in accordance with the appropriate travel organiser’s statutory obligations.

Holidays that do not constitute a package (such as a standalone hotel booking) will not be part of a scheme of financial protection. Our team will advise when this is the case prior to booking.