simpson travel terms and conditions

Travel  Terms  &  Conditions

Your use of this site signifies your agreement to these terms and conditions ("terms").  if you do not agree to these terms, please do not use this site.  we reserve the right to make changes and corrections to this site at any time, without notice., travel agency contract.

Terms & Conditions, Consumer Disclosure Notice, Release of Liability, Waiver, Assumption of Risks, and Arbitration Agreement

PLEASE READ THIS NOTICE. IT CONSTITUTES PART OF YOUR CONTRACT FOR TRAVEL RELATED SERVICES. PLEASE CHECK YOUR DOCUMENTS WHEN YOU RECEIVE THEM. CALL GOULDS TRAVEL AND/OR YOUR TRAVEL ADVISOR IF YOU HAVE ANY QUESTIONS. MOST FARES INVOLVE RESTRICTIONS. CHANGING CARRIERS/SUPPLIERS OR FLIGHTS COULD RESULT IN THE AIRLINE/SUPPLIER DEMANDING AN INCREASED FARE. CHECK WITH THE SUPPLIER, GOULDS TRAVEL, OR YOUR TRAVEL ADVISOR BEFORE MAKING ANY CHANGES.

I. SCOPE OF CONTRACT

Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”) is acting as an intermediary or a mere agent between SUPPLIERS, our Clients/Travelers, and the public in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by Goulds Travel (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Goulds Travel, therefore, shall not be responsible for breach of contract, failure to comply with any laws such as the Americans with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers, which result in any loss, damage, delay, inconvenience or injury, or death to travelers or travelers' companions or group members. Client/traveler is responsible for their own personal conduct and behavior at all times during the period of travel in regard to all activities, including alcoholic consumption and agency shall bear no responsibility for any actions in regard thereto. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary from the supplier(s), Goulds Travel does not guarantee any of such supplier's rates, bookings, reservations, connections, scheduling, or handling of baggage or other personal effects. Goulds Travel does not own or operate any hotels, shore excursions, tours, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods and/or services for the Client’s/Traveler’s trip. Client/Traveler acknowledges and agrees that Goulds Travel shall not be responsible for any loss, damage, delay, inconvenience, or injury to Client/Traveler, or group members, as a result of a breach of contract, act or omission, whether willful or negligent, criminal or otherwise, of any person, other than Goulds Travel or its direct employees/advisors, including but not limited to these Suppliers, their employees, agents, servants, or representatives. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Client/Traveler acknowledges and agrees that Goulds Travel is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections, or any other condition beyond its control. Goulds Travel is not liable for any loss due to Client’s/Traveler’s gambling and is not responsible for any purchases made while on the trip. Travelers have done due diligence, are aware of the quality of the hotel accommodations chosen and agree that Goulds Travel will not be responsible if they are not satisfied.  Please see all Terms and Conditions incorporated herein, and attached hereto.  Traveler has acknowledged that they have taken note of these Terms and Conditions before making a booking with Goulds Travel.

II. RISKS, CANCELLATIONS, AND INSURANCE

Traveler assumes complete and full responsibility for, and hereby releases Goulds Travel from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department, (202) 647-5335  https://travel.state.gov/content/travel.html .  For medical information, please refer to the U.S. Centers for Disease Control (CDC), (404) 332-4559 or use their fax information service at  www.cdc.gov/travel  (404) 332-4565.

Goulds Travel shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, viruses, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of Goulds Travel’s control.

If travel plans are delayed or cancelled for any reason there will be no refunds issued by Goulds Travel, except in those circumstances where Goulds Travel has issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Goulds Travel, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but Goulds Travel is not responsible for this policy distribution. Clients are responsible for obtaining the applicable policies, either by contacting Goulds Travel and requesting a copy (if available, otherwise it will be verbally delivered) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

Agency bears no responsibility for travel related COVID-19 requirements that may be imposed by cruise lines, airlines, hotels, or other travel related 3rd party suppliers and/or governments which may be subject to change at any time. Agency shall make its best effort to convey information from said sources that may be related to the individual booking of client including required vaccinations, COVID-19 testing prior to departure or on arrival, face mask coverings, and quarantines. Client is responsible for verifying the rules of each supplier and checking the website of said supplier on a frequent basis as Agency is not responsible for 3rd party supplier changes. Agency may charge a non-refundable fee should client request assistance with changes to itinerary, and client agrees to pay said charges.

It is the traveler’s responsibility to protect their purchases and Travel Insurance is strongly recommended. Traveler is advised to obtain appropriate insurance coverage against these risks.  Goulds Travel has information regarding some forms of travel insurance. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

It is the traveler’s responsibility to protect their purchases, and Travel Insurance is strongly recommended. Traveler is advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance).

By embarking upon his/her travel, Traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of the above risks provided herein, as well as possible travel industry bankruptcies, pandemics and medical and climatic disruptions, and the possibility traveler may be unable to travel as scheduled because of personal emergency.  Traveler also assumes all risks for any participation in a nominal risk or high-risk activity. 

Traveler acknowledges that Goulds Travel cannot control the cancellation fees assessed by the Tour Operators or other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. Traveler understands that should Traveler initiate any chargeback with Traveler’s credit card company to avoid previously agreed upon fees Goulds Travel will utilize all rights and remedies under the laws of the State of Florida to uphold previously agreed contractual provisions. Traveler understands that Goulds Travel does this because third parties seek payment directly from Goulds Travel. The cancellation fees do not cease to exist in the event of a chargeback. Thus, Goulds Travel will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees. Client also agrees that by authorizing Goulds Travel to act as Client’s/Traveler’s agent, Client/Traveler will not, except in the event of actual fraud, initiate a “chargeback” for travel services purchased on his/her behalf by Goulds Travel and/or it’s advisors in lieu of receiving a refund from the travel supplier. For purposes of these Terms & Conditions, a “chargeback” is a request to reverse payments made through a Client’s/Traveler’s credit card provider. Should Client/Traveler initiate and receive a refund by initiating a chargeback, and said chargeback results in a loss of funds or financial harm for Goulds Travel or it’s advisors, Goulds Travel and/or it’s advisor(s) will take action to collect any lost funds and any associated costs related to the chargeback directly from the Client/Traveler.

III. ALTERNATIVE DISPUTE RESOLUTION

Goulds Travel desires to maintain friendly relationships with its clients (Traveler, agents, sellers, buyers, etc.).  In order to provide for a mutually beneficial relationship, Goulds Travel has established an alternative mediation program in the event of a misunderstanding or dispute between Goulds Travel and its clients:

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to arbitration, litigation, or some other dispute resolution procedure. If mediation is not successful, the parties will settle by binding arbitration administered by the World Travel Dispute Center under the applicable guidelines as established by IFTTA. Judgment on the award rendered by the arbitrator(s), or written agreements of the parties, may be entered in any court having jurisdiction thereof or written agreements of the parties. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator or arbitrator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.

The issuance of any tickets, reservations, or bookings by Goulds Travel is done on the express condition that: 1. Goulds Travel shall not be responsible for any changes in fares, rates, charges, or prices initiated by the carrier(s) or supplier(s) of services, and 2. Goulds Travel shall not be responsible for any damages resulting from cancellations, changes, or disruption of any services and/or for refunds of monies already paid or transmitted to any carrier or supplier of services.

Traveler’s initial retention of tickets, reservations, or bookings after issuance shall constitute a consent by customer, on his/her behalf and on behalf of his/her traveling companions, to the above.

Nothing agreed to herein by the customer is meant to interfere with customer's legal rights against any carrier(s) or supplier(s) of services.

The payment of the required deposit or any partial or full payment for a reservation on the chosen tour/package shall constitute consent to all provisions of this Terms & Conditions statement as well as the provisions listed in the general Goulds Travel trip reservations and itinerary details document(s), as well as in the trip-specific Goulds Travel policy on payments, cancellations & refunds, as well as all provisions contained in any brochures, trip descriptions, and/or itineraries, or other forms of collateral provided to the client in conjunction with a booking.  These provisions are hereby incorporated by reference in this Disclosure Notice, and clients are advised to take note of them.

Goulds Travel is acting as a mere agent for suppliers as stated above and its agents, servants, and employees, shall not be responsible for personal injury or property damage, loss or delay, or change of itinerary incurred by any person or tour participant arising out of the act of negligence of any direct or supplemental air carrier or other person or entity engaged in transporting the passenger, hotel or other person rendering any of these services, or accommodations being offered in these tours; nor shall Goulds Travel be responsible for any injuries, death, damages, loss, or delay in any means of transportation or by reason of any event beyond the actual control of Goulds Travel or of any agent or supplier or due to force majeure. The right is reserved to decline or accept or to retain any person as a member of a trip; change a trip from ‘escorted/guided’ by Goulds Travel, to ‘partially escorted/guided’ by Goulds Travel or by a replacement escort, to ‘unescorted’ by Goulds Travel or by a replacement escort, should circumstances preclude the designated Goulds Travel escort or replacement escort from accompanying the trip for whatever reason; or to cancel a trip outright due to low passenger sign-up numbers, illness of a service provider, supplier default, or any other circumstances beyond the control of Goulds Travel.

If the contract between Goulds Travel and the passenger, on the one hand, and/or the contract between Goulds Travel and the designated supplier, on the other hand, is cancelled by the tour operator for any reason whatsoever, all partial or full payments made for the trip will be subject to the supplier’s terms and conditions, along with that of the fee and compensation structure of Goulds Travel, in accordance with standard business practices and protocols.

The right is reserved to substitute hotels of similar category (if available) or change schedules without prior notice should circumstances so demand. In the event of a change in the itinerary necessitated by factors or conditions beyond the actual control of Goulds Travel, no refund can be made nor will credit be allowed or refund given for any services provided in the itinerary should any such services not be utilized by traveler(s) or tour members. We reserve the right to alter any itinerary, arrangement(s), or date(s), if it becomes necessary or advisable, and each trip participant(s) agrees to pay additional expenses required by such alternative(s), if any. All prices are subject to change without notice. Availability of refunds for air transportation included in a tour and additional transportation costs for a person who does not utilize an air transportation part of the tour will vary with the type of transportation and the point at which transportation is not used and shall be made at the sole discretion of Goulds Travel. All rates quoted in the description(s)/itinerary(ies)/brochure(s) are based on the current carrier tariffs and current international exchange rates and are subject to adjustment without prior notification in the event of changes therein, and any increase resulting from such adjustment shall not modify the cancellation provisions in the tour description/itinerary/brochure or the trip reservations and details from accompanying this disclosure notice.

All parties hereby consent to the jurisdiction of all state and federal courts sitting in Pinellas County, State of Florida, and agree that venue for any such action shall lie exclusively in such courts without regard to choice of law principles, and agrees that such courts shall be the exclusive forum for any legal actions brought in connection with this Agreement or the relationships among the parties hereto.

RELEASE DISCHARGE AND HOLD HARMLESS AGREEMENT

Client acknowledges to have carefully read the above paragraphs as well as the Trip Reservations and Details provided in the itinerary by Goulds Travel and/or applicable suppliers, including the information regarding cancellations and refunds, and by signing below, fully agrees to all stated conditions therein. I DO HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD Goulds Travel and its agents, employees, officers, directors, associates,  suppliers, affiliated companies, and subcontractors HARMLESS against any and all liability, actions, causes of action, debts, suits, claims, and demands of any and every kind and nature whatsoever which I now have or which may hereafter arise out of or in connection with my trip or participation in any activities arranged for me by Goulds Travel and its agents, employees, associates,  suppliers, affiliated companies, or subcontractors. THE TERMS OF THIS AGREEMENT SHALL SERVE AS A COMPLETE RELEASE AND EXPRESS ASSUMPTION OF RISK for myself, my heirs, assignees, administrators, executors, and all members of my family, including any minors accompanying me. I HAVE READ AND FULLY UNDERSTAND THE PROVISIONS AND THE LEGAL CONSEQUENCES OF THIS RELEASE AND ASSUMPTION OF RISK, AND I HEREBY AGREE TO ALL OF ITS CONDITIONS. I ACKNOWLEDGE THAT GOULDS TRAVEL HAS RECOMMENDED THAT I HAVE MY ATTORNEY REVIEW THIS RELEASE PRIOR TO MY SIGNING IT. I further agree that any legal dispute involving these travel services is subject to the ALTERNATIVE DISPUTE RESOLUTION CLAUSE herein but that in the event that any legal action shall necessitate the use of a court(s) the action shall be heard only by the courts of Pinellas County, Florida, U.S.A.  I acknowledge that in calculating the cost of the tour or trip, Goulds Travel has relied on my consent to these terms and on their enforceability. In the absence of this Release, the tour/trip cost would have been higher, or, alternatively, Goulds Travel would be unable to offer these services to me. I fully understand that this is a legally binding and enforceable contract and sign it of my own free will.

I agree that if any portion of this agreement is found to be void or unenforceable, the remaining portions shall remain in full force and effect.

GOULDS TRAVEL TERMS AND CONDITIONS

The following terms and conditions (“Terms and Conditions”) apply to all travel and travel related Services offered for sale by Goulds Enterprises LLC, DBA Goulds Travel (“Goulds Travel”), and/or its agents, employees, associates, affiliated companies, independent contractors, or subcontractors (hereinafter referred to as “Goulds Travel”, “we,” or “us”). Goulds Travel is incorporated in the State of Florida.

Please read these Terms and Conditions carefully, ask us any questions, and consult your attorney before you agree to be bound by them. Traveler acknowledges that they have taken note of these Terms and Conditions before making a booking and have accepted the same by clicking on the “I Agree” or “I Acknowledge” box on the bottom of the submission page. When Traveler is purchasing a Trip for someone besides themselves, clicking on the “I Agree” or “I Acknowledge” box verifies that such Traveler is the designated legal guardian or group leader for such person(s).  Traveler has informed all other Travelers in their group of these Terms and Conditions and accepts them on their behalf, warranting that the other Travelers in their group, after consideration and with an opportunity to consult legal counsel, also agree to be bound by these Terms and Conditions. Without this acceptance, the processing of an order or inquiry is not technically possible. Therefore, by placing an order with Goulds Travel, you, and all Travelers in your group (if applicable), agree to abide by these Terms and Conditions without reservation and to be bound by the limitations herein.

The terms “Service” or “Services” as used in these Terms and Conditions encompass: travel planning and consultation, charter or other airfare, passage on cruises, charters, river boats, yachts, and other water vessels, ground transportation, concierge services, hotel rooms, resorts, camps, or other lodgings, tours, car rentals, leisure or adventure activities, equipment rentals, expeditions, and any other travel or travel related products offered, sold, recommended, or provided by Goulds Travel. The term “Trip” is defined as any Service, or package of Services, offered. “Supplier” or “Vendor” refers to any provider of the Services we offer. “Itinerary” refers to the particularized schedule for a Trip. References herein to “Traveler,” “you,” or “your” shall apply to each and any of the following: a party participating in an offered Trip and/or the party who purchases, or attempts to purchase, a Trip for themselves and/or others.

All bookings of Trips are also subject to the Terms and Conditions of the Supplier of the Service incorporated in a Goulds Travel Trip. By placing an order with, or seeking professional travel advice from Goulds Travel, you agree to abide by all the Terms and Conditions of Goulds Travel and the applicable Suppliers without reservation, and to be bound by the limitations therein. If the Supplier’s Terms and Conditions are ever in conflict with the Terms and Conditions of Goulds Travel, Goulds Travel’s will control all issues relating to the liabilities and responsibilities of Goulds Travel.

Table of Contents

Eligibility

Modification of Our Terms and Conditions

Research & Design Planning Fees

Modifications Policies

Cancellations, Refunds, & Penalties by Suppliers & Agency

Issuing Travel Documents

Passports, Visas, Health Requirements, and Travel Risks

Accommodations

Seller of Travel Disclosures

Local Customs and Laws

Legal Compliance and Proper Conduct

Marketing Materials

Limitation of Liability

Disclaimer of Warranties

Indemnification and Release

Force Majeure

Special Rules regarding Air Transport

Representations and Warranties

Medical and Physical Conditions; Medical Emergencies

Disputes: Governing Law, Jurisdiction, etc.

Attorney’s Fees, Costs, and Expenses

Severability and Survivability

Entire Agreement, Waiver, Etc.

Registrations

Eligibility - The Services offered by Goulds Travel are available for purchase by residents of the United States while in the United States, its territories, possessions, and protectorates, who have all the requisite power and authority to enter into and perform the obligations under these Terms and Conditions. Travelers must be over the age of 18 to purchase a Goulds Travel Trip.

Modification of Our Terms and Conditions - Our Terms and Conditions may be amended or modified by us at any time, without notice, on the understanding that such changes will not apply to Trips booked prior to the amendment or modification. It is therefore essential that you consult and accept our Terms and Conditions at the time of making a booking, particularly in order to determine which provisions are in operation at that time in case they have changed since the last time you placed an order with Goulds Travel or reviewed our Terms and Conditions.

Payments - Goulds Travel will accept payments according to the restrictions of the travel suppliers the Client/Traveler has chosen to book with. Client/Traveler is responsible for remitting all payments in a timely and appropriate manner. If payments are not remitted to Goulds Travel by 3:00pm EST on the due date specified by Goulds Travel, a $100 late fee may be assessed and/or travel arrangements may be cancelled by our travel suppliers and Client/Traveler will be responsible for all agency and supplier cancellation fees and penalties. I understand if I have an unpaid balance to Goulds Travel and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts. In order for Goulds Travel or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Goulds Travel and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. Goulds Travel adhere's to supplier payment types and terms, but in-house payments are accepted by: 1. International credit cards including American Express, Visa, MasterCard, and Discover, or 2. Wire Transfers. Please note that some Suppliers will not allow travel agencies to pay on your behalf but require payment directly from you. In such case, your credit card number will be required for purchases from such Suppliers. We cannot guarantee that you will be eligible for any “points” or rewards benefits from any credit card, airline, or hotel rewards program for travel booked by Goulds Travel on your behalf.

Non-Refundable Research & Design Planning Fee - Advance Research & Design Planning Fees will be charged prior to services being performed in accordance with the individual Advisor’s Fee Schedule as provided to the Client/Traveler. Planning Fees remitted by Client/Traveler to Goulds Travel are non-refundable and non-transferable once paid to Goulds Travel. Goulds Travel or its advisors may elect to offer a refund of Planning Fees to a Client/Traveler based on that client’s/traveler’s individual circumstance. In the event a Planning Fee is not required in advance and Client/Traveler cancels the trip, Goulds Travel will charge a cancellation fee as described in “Cancellations, Refunds, & Penalties by Suppliers & Agency” section. The trip planning fee, research & design fee, agency service fee, etc., covers initial consultation and discussion of your trip dreams and expectations, time spent researching, developing, and revising a proposal to create the perfect customized itinerary, booking and managing all components, and support while traveling.

Prices - Prices and availability quoted by Goulds Travel are not guaranteed until deposit is fully paid, availability is confirmed with Supplier, and confirmation is returned to Client/Traveler. Pricing and availability may change without notice. Client agrees that Goulds Travel is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is Goulds Travel responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. Client/Traveler acknowledges this right and agrees to hold Goulds Travel harmless for any actions or damages arising from Supplier pricing. Goulds Travel reserves the right to charge Client/Traveler for any increase in taxes, fees, or surcharges (i.e. fuel). Client/Traveler acknowledges this right and agrees to pay any such additional taxes, fees, and surcharges. Our prices are contractual tariffs. No claim relating to the price of a Trip will be considered once the reservation is effective. Unless otherwise stated in the description of the offer, the following will NOT be included as part of the advertised price:

items of a personal nature such as incidentals and laundry

baggage charges, excess baggage charges, or seat assignment fees

port charges

foreign government departure taxes

costs of Passports or Visas

inspection fees

customs fees

immigration and naturalization fees

service fees

single room supplement

travel insurance including health, accidents, lost baggage and trip cancellation

airport parking

tips and gratuities

any other activities or items not explicitly advertised as included in the price of a Trip in the description of the offered Trip

Notice: We endeavor to secure the lowest possible fares, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of the agents involved. We cannot guarantee that the price of your travel will be the lowest possible rate obtainable.

Modifications and Alterations - We will always do our best to make any modification you may require after confirmation has been issued, subject to availability. Any requests for modification of an itinerary should be made in writing via email and signed by the Client/Traveler. Clients/Travelers who require modifications to any confirmed itinerary will be responsible for any fees, penalties, and/or price difference as a result of such request. Goulds Travel will assess a $50 fee for each change initiated by the client to the reservation after initial deposit has been made, in addition to any additional airline, hotel and/or supplier fees. Any changes made may result in the reservation being re-priced at the rate in effect at the time of the request. Minor changes, such as adding activities, are allowed without a fee. Destination changes outside of the originally agreed upon proposal are allowed with a new Research & Design Planning Fee as listed in the Fee Schedule. A “name change” constitutes a cancellation and all cancellation fees will apply. All changes to the trip must be processed through Goulds Travel. If unforeseen circumstances amounting to “force majeure” arise, Goulds Travel will inform the Client/Traveler as soon as possible, and, should the change be such that it alters the nature of the trip, Goulds Travel will work to give Client/Traveler the choice of an alternative trip or facilitate a refund in accordance with the chosen travel providers’ policies, if a refund is due. This refund will not include any Research & Design Planning Fees or Agency Service Fees collected by Goulds Travel. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, the Supplier reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, the Supplier will make refunds without any further obligation.

Cancellations, Refunds, & Penalties by Suppliers & Agency -  All cancellations or no-shows are subject to penalties imposed by the supplier. A copy of these terms will typically be given once Client/Traveler accepts a proposal and the initial invoice is sent to Client/Traveler. Please contact your advisor and/or Goulds Travel if you did not receive these terms and they will be furnished to you. By agreeing to book a trip or any component of a trip with a travel supplier, Client/Traveler agrees to be bound by the Terms & Conditions of that supplier, in addition to the Terms & Conditions of Goulds Travel. All booking cancellations, transfers to another Agency, or no-shows, are considered cancellations, and any planning fees remitted to Goulds Travel will be retained. All fees assessed by Goulds Travel are in addition to any additional airline, hotel, and/or supplier fees. Effective January 1, 2024 , a cancellation fee will apply to all new trips booked with Goulds Travel where an advanced Planning Fee has not been required/retained. Goulds Travel and its advisors retain the right to waive this fee based on a client’s individual circumstances. The Fee Schedule is outlined below: a. Cancellation Fees -Cruise Only: $25/person -All-Inclusive Resort Vacation Package: $50/person -Custom Land Vacations: $100/person b. Modifications and Alterations Fees -A $50 fee will be charged for each change initiated by the client to the reservation after receipt of first payment c. Research & Design Planning Fees** -Cruise Only: Starting at $50/person -All-Inclusive Resort Vacation Package: starting at $100/person -Custom Land Vacations: starting at $100/person/week/destination **Inquire about group rates & discounts with your Goulds Travel advisor **Research & Design Planning Fees are separate from our cancellation, modification, or other agency service fees Client agrees the cancellation fee will be charged to the credit card used to book their trip once the Cancellation Request Form has been processed. The cancellation fee is in addition to any charges assessed by the travel supplier(s). Where a refund or future travel credit is an option, Goulds Travel and it’s advisors will do their best to explain the options and advise Client/Traveler on which choice would work best for their individual situation. Client acknowledges and agrees that Goulds Travel and it’s advisors have no special knowledge of any supplier’s financial condition and no liability for recommending either a credit or a refund. Important:  All bookings of airline tickets, and vacation packages are non-refundable, unless specifically described otherwise. Any alteration, transfer, or cancellation relating to airfare, or dynamic packages (flight + hotel) which affect the booked flight(s), will involve charges up to the price of the air tickets bought including, without limitation, all fees, taxes, and charges. All cancellations must be done in writing, during normal business hours. We can accept refund requests only if the following conditions have been met: 1. If, and only to the extent that, the Suppliers provide for and allow cancellations and refunds. It is not a "no show" situation (most "no show" bookings are ineligible for any waiver from Suppliers for refund processing). 2. We are able to receive waivers from Suppliers to process the requested cancellation and refund. 3. All refund requests are processed in a set format. Once your cancellation request has been submitted to us, you will get an email notification acknowledging your request. This acknowledgement does not automatically qualify you for a refund. Based upon the fare rule we work with the airline or other involved Suppliers to generate a waiver and process the refund if fare rules allow. Cancellation vary as per fare rules. Refunds may take up to 4-6 business weeks to process. CHANGES AND MODIFICATIONS AFTER PURCHASE: All changes made to the booking after purchase are restricted and are strictly subject to the supplier and airline fare rules. Flight dates and times are changeable, subject to availability and upon payment of a change fee per person, plus any additional cost between the original total price paid and the lowest total price available for the new flight at the time the change is made. Any modification or confirmation of changes made beyond the time frame allowed may result in additional costs, of which you will be informed of. It is essential that you respond within the given timeframe, otherwise your initial reservation will stand. Any cancellation or alteration of your booking may result in costs that will be billed by our Suppliers, and our administrative costs or fees listed in our schedule of fees may be added as well. In the event of an alteration, these costs will be billed to you immediately, prior to modifying or cancelling your bookings. In the event of cancellation, these costs are deducted from the refund payable to you as per this agreement, or charged separately through the authorization you initially provided. The cancellation of your booking for whatever reason does not exempt you from paying all the sums that you owe to Goulds Travel. Any interrupted or shortened stay, or any Service not actually used by you or your traveling companion(s), for whatever reason (in particular in the event that you fail to arrive in time to enjoy the Services) does not entitle you to a refund. As a general rule of alterations, whatever their nature, are treated as a cancellation followed by a new booking, involving the relevant cancellation charges. These charges will be added to any costs charged by the Supplier, of which you will be informed before the alteration is made. Vouchers: Traveler accepts sole responsibility for acceptance of a voucher by a third-party supplier including cruise lines, hotels, airlines, or any other supplier.  Travel Agent shall not be responsible in the event that any of the afore described suppliers fail to honor said voucher or the travel is not performed by said third party in accordance with the voucher. Client also acknowledges that some insurance companies provide a full cash refund while others may provide a voucher for future travel with that travel or tour supplier. It is the responsibility of the client to perform due diligence to understand the insurance policy they are purchasing. *California and Illinois Residents only: Upon cancellation of the transportation or travel services, where the Traveler is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the Traveler, all sums paid to the seller of travel for services not provided will be promptly paid to the Traveler, unless the Traveler advises the seller of travel in writing, after cancellation. In California, this provision does not apply where the seller of travel has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, the seller of travel must provide the Traveler with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.

Issuing Travel Documents - The method for issuing travel documents and/or tickets depends on the time available between the date of issue of tickets and your date of departure, and/or the type of Service. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy. If a Traveler provides incorrect information, Goulds Travel does not assume any liability if the Trip is adversely affected or made impossible by the non-receipt of travel documents. Travel documents will only be sent to the purchasing Traveler who places the order and personally agrees to these Terms and Conditions.

Insurance - Goulds Travel strongly recommends that all Travelers purchase some form of Travel, Cancellation, Lost Baggage and/or Medical Emergency Insurance for all Trips. While we can refer you to an insurance company, Traveler acknowledges that it is Traveler’s responsibility to understand the limitations of their insurance coverage and purchase additional insurance as needed. It is the Traveler’s sole responsibility to research, evaluate and purchase appropriate coverage. Traveler agrees that Goulds Travel is not responsible for any uninsured losses. Traveler acknowledges that Goulds Travel, its agents, and/or its employees are not licensed insurance agents and cannot represent one by providing “what if” or other claim information for any travel insurance or travel protection company. Clients must always seek information directly from the insurance company itself.

Passports, Visas, Health Requirements, and Travel Risks - It is Traveler’s responsibility to verify they have all the necessary visas, passport, and vaccinations, including COVID-19 Virus vaccine, prior to travel. A full and valid passport is required for all persons traveling to any of the destinations outside the U.S. that we feature (if appropriate). You must obtain and have possession of a valid passport, all visas, permits and certificates, and vaccination certificates required for your entire Trip. Goulds Travel assumes no responsibility for travelers who may be denied boarding of any aircraft or ship or entry into hotel or any other facility due to travelers’ failure to obtain the required vaccine, including COVID-19 vaccine, as may be required by said squires. Most international Trips require a passport valid until at least six (6) months beyond the scheduled end of your Itinerary. Non-U.S. citizens should contact the appropriate consular office for any requirements pertaining to their Trip. If you try to enter a country where visa is required, and you do not have the visa, it is possible that you will be imprisoned until there is an available flight to return you to your point of origin. Some countries require you to be in possession of a return ticket or exit ticket and have sufficient funds, etc. Similarly, certain countries require that the Traveler produce evidence of insurance/repatriation coverage before it will issue a visa or allow entry. You must carefully observe all applicable formalities and ensure that the surnames and forenames used for all passengers when making a booking and appearing in your travel documents (booking forms, travel tickets, vouchers, etc.), correspond exactly with those appearing on your passport, visas, etc. Further information on entry requirements can be obtained from the State Department, by phone (202) 647-5335 or access online at www.//travel.state.gov/travel or directly from the destination country's website. Immunization requirements vary from country to country and even region to region. Up-to-date information should be obtained from your local health department and consulate. You assume complete and full responsibility for, and hereby release Goulds Travel from, any duty of checking and verifying vaccination or other entry requirements of each destination, as well as all safety and security conditions of such destinations during the length of the proposed travel or extensions expected or unexpected. For State Department information about conditions abroad that may affect travel safety and security, go to //travel.state.gov/travel/travel_1744.html, or contact them by phone at (202) 647-5335. For foreign health requirements and dangers, contact the U.S. Centers for Disease Control (CDC) at (404) 332-4559, use their fax information service at (404) 332-4565, or go to //wwwnc.cdc.gov/travel/.  Please also contact your personal physician if you have any additional medical concerns prior to your travel. It is your responsibility to ensure that you hold the correct, valid documents for the countries you are visiting and have obtained the necessary vaccinations, clearance to travel, and hold the necessary confirmations for medications required as we cannot be held liable for any illness, delays, compensation, claims and costs resulting from your failure to meet these requirements. WE CANNOT ACCEPT RESPONSIBILITY IF YOU ARE REFUSED PASSAGE ON ANY AIRLINE, CRUISE, TRANSPORT OR ENTRY INTO ANY COUNTRY DUE TO THE FAILURE ON YOUR PART TO CARRY OR OBTAIN THE CORRECT DOCUMENTATION INCLUDING REQUIRED VACCINATIONS.  IF FAILURE TO DO SO RESULTS IN FINES, SURCHARGES, CLAIMS, FINANCIAL DEMANDS OR OTHER FINANCIAL PENALTIES BEING IMPOSED ON US, YOU WILL BE RESPONSIBLE FOR INDEMNIFYING AND REIMBURSING US ACCORDINGLY. Although most travel to participating destinations is completed without incident, travel to certain areas may involve greater risk than others. You assume sole responsibility for your own safety at any destination traveled to. Goulds Travel does not guarantee your safety at any time and assumes no responsibility for gathering and/or disseminating information for you relating to risks associated with your travel destination(s). BY OFFERING OR FACILITATING TRAVEL TO CERTAIN DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND WE SHALL NOT BE LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Accommodations - “Accommodations” are any lodgings in a dwelling or similar living quarters afforded to Travelers including, but not limited to, hotels, quarters in ships and charters, campgrounds, motels, resorts, vacation rentals, tents, etc. Goulds Travel provides the accommodations for its Trips through third-party Vendors and retains no ownership or management interest in those Accommodations. Goulds Travel does not guarantee the location or the amenities of the Accommodations, nor the performance of the third-party Vendors. If any issues arise, please contact the owner/operators of the respective Accommodations directly. Prices of Accommodations are based on double occupancy, unless described otherwise. If you prefer single Accommodations, some Accommodations require you to pay a single supplement fee which can vary depending on the Accommodation. Please contact us for specifics on the single supplement fees for each Trip.

Notices - Any notices required or permitted hereunder shall be given via email to  [email protected] .

Seller of Travel Disclosures – Some state laws, including Florida, require certain sellers of travel to have a trust account, bond, and/or license.

Local Customs and Laws - Some Travelers will be traveling to foreign countries, with different customs, standards, laws and risks than those Travelers are accustomed to. Traveler understands that he or she must be prepared to cope with the unexpected, with local customs and shortages, with the vagaries of weather, travel and mankind in general. As such, Traveler acknowledges and accepts the risks associated with travel in a foreign country and agrees to release and hold Goulds Travel harmless for any such problems experienced while participating in their Trip. All Travelers must obey the local laws and regulations of the countries they visit on their Trip. Goulds Travel is not liable or responsible for any damages, costs and/or added expenses incurred as result of Traveler’s failure to obey any local, provincial, or federal laws, which may include arrest or detention.

Legal Compliance and Proper Conduct - Traveler understands that their participation in a Trip may be terminated if Traveler is disciplined by any civil or criminal authorities, charter operator. In this event, Traveler is responsible for arranging and paying for substitute travel and Accommodations.

Marketing Materials - Goulds Travel endeavors to illustrate the Services it offers using photographs or illustrations that provide a realistic representation of the Services offered. However, please note that photographs and illustrations appearing in descriptions are for illustrative purposes only. They are binding on Goulds Travel only to the extent that they illustrate the type or standard of such Services and are not contractual nor are they to be construed as guarantees of the conditions of the places or Accommodations pictured at the time of your Trip. The travel information that we provide you on our site and in newsletters, brochures, and the like, about options for Accommodations, excursions, restaurants, bars/clubs, etc. comes from a variety of sources, including information published by the establishments themselves, by other travel guides, and by on-line research, and is believed to be accurate. Nonetheless, some of the information may not be independently verified and may be inaccurate and not up to date. You should not view the information as recommendations and should do your own investigation to confirm that the business/site in question is still operational and suits your needs. Goulds Travel may occasionally use statements made by its Travelers and/or their photographs, images, or other likenesses, in various marketing materials, on our website, or at promotional events. Traveler fully consents to such use of Traveler’s statements and/or their photographs, images, or other likenesses, for marketing or promotional purposes without the payment of any compensation to Traveler and grants Goulds Travel a non-revocable license for said use.

Limitation of Liability - IN NO EVENT SHALL GOULDS TRAVEL BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DAMAGES FOR ANY LOSS OF OPPORTUNITY OR OTHER PECUNIARY LOSS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES OR LOSSES, WHETHER SUCH LIABILITY IS BASED UPON CONTRACT, TORT, NEGLIGENCE OR OTHER LEGAL THEORY. IN NO EVENT SHALL GOULDS TRAVEL’S TOTAL AGGREGATE LIABILITY TO THE TRAVELER FOR CLAIMS ARISING UNDER THIS AGREEMENT EXCEED THE TOTAL AMOUNTS PAID BY THE TRAVELER TO GOULDS TRAVEL UNDER THIS AGREEMENT. GOULDS TRAVEL IS ACTING AS A MERE AGENT FOR ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY US. ALL SUPPLIERS OF SERVICES AND ACCOMMODATIONS ADVERTISED AND/OR SOLD BY GOULDS TRAVEL ARE THIRD PARTY VENDORS AND GOULDS TRAVEL RETAINS NO OWNERSHIP INTEREST, MANAGEMENT, OR CONTROL OF THOSE THIRD-PARTY VENDORS. TO THE FULLEST EXTENT PERMITTED BY LAW, GOULDS TRAVEL DOES NOT ASSUME LIABILITY FOR ANY INJURY, DAMAGE, DEATH, LOSS, ACCIDENT OR DELAY DUE TO AN ACT OR OMISSION OF ANY THIRD PARTIES (INCLUDING THIRD PARTY VENDORS), GOVERNMENTAL AUTHORITY, OR ACTS ATTRIBUTABLE TO YOU YOURSELF, INCLUDING, WITHOUT LIMITATION, NEGLIGENT OR RECKLESS ACTS, EVEN IF GOULDS TRAVEL HAS BEEN ADVISED THAT SUCH DAMAGES WERE POSSIBLE OR PROBABLE.

Disclaimer of Warranties - UNLESS OTHERWISE STATED, ALL GOODS AND SERVICES OFFERED BY GOULDS TRAVEL ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GOULDS TRAVEL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SUITABILITY FOR A PARTICULAR PURPOSE, TITLE, UNINTERRUPTED SERVICE, AND ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE FOR ALL GOODS AND SERVICES SOLD BY/THROUGH GOULDS TRAVEL. Applicable law in your jurisdiction may not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

Indemnification and Release - Except as otherwise set forth herein, Traveler hereby releases Goulds Travel from any and all liability, loss, expense, damages, or claims arising out of or resulting from Traveler’s participation in a Trip, whether caused by the negligent, intentional, or reckless conduct of Traveler, a Service Provider, a provider of Accommodations, another third party, or otherwise. Traveler hereby also agrees to indemnify, defend and hold harmless Goulds Travel from and against any and all damages, losses, claims, liabilities, deficiencies, costs, fees (including reasonable attorneys' fees) and expenses, arising out of any claim brought against Goulds Travel regarding, resulting, or arising from Traveler’s participation in a Trip or Traveler’s performance of this Agreement.

Force Majeure - Goulds Travel shall not be responsible for failure to perform any of its obligations under this Agreement during any period in which such performance is prevented or delayed due to Force Majeure, nor for changes to or terminations of your trip due to Force Majeure. “Force Majeure” refers to any event beyond Goulds Travel’s reasonable control, including but not limited to severe weather, fire, flood, mudslides, earthquakes, war, labor disputes, strikes, epidemics, disease, virus, pandemic, COVID-19 virus, contagious diseases, World Health Organization’s advisories and/or alerts, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, terrorism or any other causes beyond the control of Goulds Travel. Goulds Travel reserves the right to cancel any Services described in a Trip Itinerary due to Force Majeure. Very rarely, you may be forced by "force majeure" to change or terminate your Trip after departure but before the scheduled end of your Trip. Airlines, cruise lines, and tour operators are able to make changes or modifications to your itinerary or cruise at their discretion, as listed in their individual ticketing contracts. This is unlikely, but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our Suppliers), pay you any compensation, or meet any costs or expenses you incur as a result. We strongly recommend that you obtain travel insurance, as described in Section 8, above.

SPECIAL RULES REGARDING AIR TRANSPORT

General conditions governing air transport: Goulds Travel’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned in our electronic brochure and advertisements. Goulds Travel is not able to specify the type of aircraft to be used by any airline. In addition, Goulds Travel is not responsible for losses due to cancelled flights, seats, or changed flight itineraries. Airlines retain the right to adjust flight times and schedules at any time; schedule changes can result in an itinerary that falls outside of contractual agreements. You cannot cancel the contract without penalty due to a change of airline, aircraft type or destination. If an airline cancels or delays a flight, you should work with the airline to ensure you arrive at your destination on or ahead of time. Goulds Travel will not provide any refund for Trips missed, in part or full, due to missed, cancelled or delayed flights, or other flight irregularities including, without limitation, denied boarding whether or not you are responsible for such denial. Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same). The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport. The journey to the other airport is at your own expense. Goulds Travel will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight. Goulds Travel will not bear any liability, particularly in the event of timetable changes, delays, cancellations, etc., attributable to force majeure (labor dispute, strikes, storms, wars, earthquakes, epidemics, diseases, viruses, etc.) or in the event that, after the specified arrival time at the airport, it is found that the customer is refused boarding for failure to comply with the administrative or health formalities, or failure to check-in.

Problems related to the issuance of e-tickets. As of June 1st, 2008, the International Air Transport Association (IATA) has imposed new rules with regard to the issuing of air travel tickets. As of that date, travel agencies and airlines have an obligation to only issue travel tickets via electronic means (i.e. electronic ticket or “e-ticket”). Due to technical constraints to do with airline’s restrictions in relation to certain requirements (infants under the age of 2, inter-airline agreements, groups, etc.), it may be impossible to issue an electronic ticket. Therefore, though a flight may be shown as available, it might prove impossible for us to honor your reservation. This situation, which is outside our control, will not result in liability on our part. If we cannot issue you an e-ticket, we will contact you to propose an alternative route solution. This could involve a different tariff and/or additional costs for which you would be responsible. In the event of the absence of an alternative solution, your refusal to pay any tariff difference, or if the issuance of tickets proves impossible, we would be forced to cancel your reservation at no cost to you. We will provide you with a full refund within 30 days after determining that there is no alternative solution possible.

Failure to check-in. Failure to check-in for a flight on the outward journey (on a charter or scheduled flight) will automatically result in cancellation of the return flight by the airline. We would encourage you to contact us on the date of departure prior to your airline departure time, with ample time to make modifications, and within regular business hours, if you wish us to keep the return flight open; this decision remains at the discretion of the airline company. Any interrupted or shortened journey, or any service that you do not take up, will not entitle you to a refund. If you have taken out insurance coverage, and in particular insurance for the interruption of a stay, you must comply with the procedures for cancellation appearing in your insurance contract.

Flight connections. If any booked flight connecting with your outbound or inbound flight is cancelled or delayed, the airlines reserve the right to provide that transport by any other means (coach/bus, train, etc.). If you organize your own connecting transport with the arrangements booked with Goulds Travel, we advise that you reserve flexible or refundable tickets in order to avoid the risk of any financial loss. You are also advised not to make any important appointments for the day following your return date. Goulds Travel cannot accept responsibility for the consequences of delays (such as a cancelled scheduled flight) in the context of connecting transport organized by you.

The return. Whatever the type of flight, scheduled or charter, it is essential that the return be re-confirmed locally with the airline within 72 hours prior to the envisaged date of departure. For package Trips, this formality is generally performed by the local representative or agent. We would draw your attention to the fact that this procedure is compulsory and that, if you fail to do so, your seat cannot be guaranteed by the airline, which has the right to allocate your seat to someone else. In addition, this procedure also gives you the opportunity to confirm the times of your return flight which may have been altered in the meantime. Goulds Travel cannot be held liable for any negligence on your part in failing to re-confirm your return flight.

Luggage. Goulds Travel assumes no liability for any loss or damage to baggage or personal effects, whether in transit to or from a Trip, or during a Trip. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. It is recommended that you take out an insurance policy covering the value of your items. Additional and oversized baggage fees: Most airlines have their own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport. Federal law prohibits the carriage of hazardous materials aboard any aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C 5124). By booking with Goulds Travel, you are consenting to the terms and conditions related to airline carriers and other suppliers.

Babies and infants. Babies (up to 2 years of age) do not occupy a seat; the price of the ticket is generally a percentage of the official rate. On certain flights, children (from 2 to 11 years of age) may be granted a reduction, except on charter flights.

Pregnancy. Different airlines have their own restrictions on when pregnant woman may fly on their plane, which can range from prohibiting flying anywhere from 7 to 30 days by the due date. It is your responsibility to check the restrictions of your particular airline. If you are denied boarding, Goulds Travel will not be responsible for any resulting cancellation fees and charges.

Representations and Warranties - Traveler represents and warrants that Traveler: (i) has all requisite power and authority to enter into and perform the obligations under these Terms and Conditions; (ii) will abide by all laws, rules and regulations and will endeavor to comply with all local customs; and (iii) all of the information provided to Goulds Travel to facilitate Traveler’s Trip is true and accurate. Traveler authorizes Goulds Travel to make any such investigations as Goulds Travel determines to be necessary, at their sole discretion, to determine Travelers eligibility.

Medical and Physical Condition - Medical Emergencies. Some activities available on Goulds Travel’s Trips are physically active and interactive, so you must be in good physical condition and health to participate in them. Various water activities and sports available on our Trips (including jet skiing, snorkeling, surfing, etc.) require various skills and abilities such as: the ability to swim, hand to eye coordination, balance, and an awareness of your surroundings. Traveler certifies they will not take any alcoholic beverages or drugs that may impair their physical or mental abilities before their participation in an adventure or water activity while on a Trip. Traveler certifies that they are responsible for managing their own medication and medical, physical, or allergic conditions during their Trip. Traveler understands that in the event of injury to Traveler, or exacerbation of Traveler’s medical condition, Goulds Travel may not be held responsible. If a serious emergency arises, it may be necessary for a physician to attend to Traveler, but Traveler recognizes that Goulds Travel is not obligated to take any action to facilitate or assist that treatment. The quality of medical personnel and facilities vary from region to region and cannot be controlled by Goulds Travel. In some parts of the world, substandard medical care is common and unavoidable. Hospital facilities are often unavailable, and evacuation can be prolonged, difficult and expensive. Goulds Travel is not responsible for the costs of any medical treatment you may require during a Trip and assumes no liability regarding provision of medical care or lack thereof that you may receive while on the Trip. YOU ARE RESPONSIBLE FOR RISKS ASSOCIATED WITH, AND COSTS, OF ANY AND ALL MEDICAL TREATMENTS YOU MAY REQUIRE OR RECEIVE DURING YOUR TRIP. Traveler releases Goulds Travel from any liability relating to any such medical care, whether secured by a Service provider on behalf of Traveler, Goulds Travel, or otherwise, and agrees to be responsible for any and all expenses incurred for said medical care.

Disputes - Governing Law, Jurisdiction, etc. These Terms and Conditions and the relationship between Traveler and Goulds Travel will be governed by the laws of the State of Florida without regard to its conflict of law provisions. Traveler and Goulds Travel agree to submit to the personal jurisdiction of the federal and state courts located in Pinellas County, Florida with respect to any legal proceedings that may arise in connection with, or relate to, a Trip, these Terms and Conditions, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel and our Trips. Traveler and Goulds Travel agree to irrevocably submit to the jurisdiction of any such court in any such action, suit or proceeding and hereby agrees not to assert, by way of motion, as a defense or otherwise, in any such action, suit or proceeding, any claim that (i) he, she or it is not subject personally to the jurisdiction of such court, (ii) the venue is improper, or (iii) this agreement or the subject matter hereof may not be enforced in or by such court.

Confidential/Personal Information -  All  parties acknowledge that GOULDS TRAVEL may disclose to third party supplier and or Contractor certain information of a confidential or proprietary nature (the “Confidential Information”) as needed in order for third party contractor to perform the duties contemplated under this Agreement.  Confidential/Personal Information includes but is not limited to Company’s business or marketing plans or strategies, operating procedures, trade secrets, customer and supplier information, client lists, sales leads, sales projections, pricing or profit information, credit card information, its IATA, ARC or CLIA numbers, and any other information designated as such by Goulds Travel  at the time of disclosure.  All parties further acknowledge that unauthorized disclosure to another person or third party or other misuse of the Confidential Information would cause severe and irreparable harm to Company.  Accordingly, except to the extent necessary to the performance of this Agreement, Contractor will not use or disclose, either during or after the term of this Agreement, any Confidential Information.  Goulds Travel shall be entitled to obtain equitable relief, including an injunction, in addition to any other rights and/or remedies otherwise available under the governing state and/or federal law.

Attorney’s Fees, Costs, and Expenses of Suit - If any act of law or equity, including an action for declaratory relief or any arbitration proceeding, is brought to enforce, interpret or construe the provisions of these Terms and Conditions, a Trip, our Privacy Policy, Goulds Travel’s website or any literature or materials concerning Goulds Travel, the prevailing party shall be entitled to recover actual reasonable attorney’s fees, costs, and expenses.

Assignment - Traveler may not assign his rights or obligations hereunder without the prior written consent of Goulds Travel.

Severability and Survivability - If any provision, or portion of a provision, in these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Traveler and Goulds Travel agree to substitute for such provision a valid provision which most closely approximates the intent and economic effect of such severed provision.

Notwithstanding any other provisions of this these Terms and Conditions, or any general legal principles to the contrary, any provision of these Terms and Conditions that imposes or contemplates continuing obligations on a party will survive the expiration or termination of these Terms and Conditions.

Entire Agreement, Waiver - These Terms and Conditions constitute the entire understanding and agreement of the parties with respect to the subject matter covered by them, and supersede all prior and contemporaneous understandings and agreements, whether written or oral, with respect to such subject matter. No terms contained on any proposal, purchase order, acknowledgment or other document will be effective with respect to affecting the terms hereof. No delay or failure by either party to exercise or enforce at any time any right or provision hereof will be considered a waiver thereof of such party's rights thereafter to exercise or enforce each and every right and provision hereof. No single waiver will constitute a continuing or subsequent waiver. Goulds Travel does not guarantee it will take action against all breaches of these Terms and Conditions. No waiver, modification or amendment of any provision hereof will be effective unless it is in a writing signed by both the parties.

Registrations – Goulds Travel is a registered Seller of Travel in Florida and Florida Seller of Travel Number ST41661. Goulds Travel also utilizes Travel Planners International’s Seller of Travel license number 17873 in Florida, license number 2063964-50 in California, and license number 602232785 in Washington.

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

Keep in mind that you, the traveler, bear the ultimate responsibility for determining and meeting travel requirements and having the proper travel documentation. If you have any questions regarding the information sent in your itinerary or via mail/email correspondence, please reach out to us immediately.

Thank you for reading and acknowledging our Terms & Conditions. By purchasing travel related services through Goulds Travel, you are consenting and agreeing to our Terms & Conditions.

We look forward to working with you on your next trip and wish you safe and happy travels to your next destination!

RedAwning buys Awning.com to set new standards for STRs

Hostaway unveils financial services product hostaway capital, trustedstays launches guest referral network.

• I-PRAC unveils first trust marketing manual for STR industry

2024 winners crowned at fifth annual Shortyz Awards

• Investment , News

Private equity firm buys stake in Simpson Travel

• Paul Stevens
• March 20, 2024
• boutique hotels , Ed Pyke , Europe , Graham Simpson , investment , Luke Johnson , Paul Carter , private equity , Risk Capital Partners , Simpson Travel , villas

UK: Villa and boutique hotel specialist , Simpson Travel, has received private equity backing as Risk Capital Partners announced that it had bought an undisclosed stake in the company.

Founded in 2002, the tour operator offers a portfolio of luxury villas, apartments and boutique hotels across the Mediterranean and Europe, notably France, Greece, Italy, Spain and Turkey.

As a result of the transaction, former Hotelplan UK chief executive Paul Carter will join the Simpson Travel board as chairman, and current operations director Ed Pyke has been promoted to the role of managing director. Founder Graham Simpson will continue to serve as an adviser to the board.

Pyke told Travel Weekly UK : “I am thrilled to be stepping up to the role of managing director at this pivotal time in the company’s history.  We have seen record years in 2023 and 2024 to date, as bookings exceed pre-pandemic levels.

“As one of the UK’s most respected specialist tour operators I recognise the firm foundations and reputation for excellence that Graham has established for Simpson Travel and look forward to building on his legacy to take the company forward.

“The investment and backing of RCP affords a wonderful opportunity to push on with our ambitious growth plans; I am enormously proud of all that we have achieved to date and hugely excited for the future,” he added.

Simpson said: “I am delighted that RCP are joining the team. There is no doubt their backing presents an exciting prospect. They are as passionate as I am about the future of Simpson Travel and I know that our founding principles will remain at the heart of the business.

“Our reputation is built upon exceptional service and the distinctive quality of our accommodation and I look forward to watching the business go from strength to strength under the leadership of an outstanding management team,” he added.

Risk Capital Partners is a private equity firm that has previously invested in travel companies such as Neilson Active Holidays and Cruise.co.uk. Its co-founder, Luke Johnson, is a former chairman of Channel 4, Pizza Express and Neilson Active Holidays [before it was sold in 2018], and he also served as a non-executive director at Elegant Hotels, which sold to Marriott for $200 million five years ago.

Johnson said: “We believe Simpson Travel is a terrific brand with a tremendously loyal customer base. We look forward to supporting Ed and the management team in their ambitious plans to develop the business.”

Incoming chairman Carter said on LinkedIn that he was “delighted” to be joining the board of Simpson Travel to drive its next phase of growth.

At the end of last year, Simpson Travel began trialling a new portal that would allow travel agents to reserve villas and hotels for their clients, and then hold them for 24 hours.

You May Also Like

Boom appoints former Hilton executive to advisory board

Pikl launches insurance-backed flexible cancellation product

Be in the know., subscribe to our newsletter ».

• Email Address *

Suggested companies

Oliver's travels, solmar villas.

Simpson Travel   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.9.

Most relevant

We stayed in a charming cottage called Camomile. rooms

The rooms, beds, the charming village, great breakfasts, the painting sessions and the wonderful staff.

Date of experience : May 02, 2023

Reply from Simpson Travel

Dear Mrs Smurthwaite, Thank you so much for taking the time to leave us this wonderful review. We’re so happy to hear that you loved your stay at Camomile Cottage at the Arosmari Village Hotel in Crete. We look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Simpsons service

Simpsons service is exceptional; their staff are friendly, capable, helpful and most informative - they make such a difference

Date of experience : September 01, 2023

Hi Sheila, Thank you for your 5-star review, especially for sharing your appreciation of the exceptional Simpson service standards. Consistently delivering a service to our guests that's friendly, informative & helpful remains at the heart of everything we do, and I'm pleased this was reflected in your contact with us. Thank you again for your 5-star review. Kind regards, Richard Latham Customer Service Manager Simpson Travel

Fabulous, effortless holiday in Kalkan

Fabulous and effortless holiday in Kalkan, Turkey. Nothing was too much trouble and the hospitality was amazing.

Date of experience : June 04, 2023

Dear Sheena, Thank you for taking the time to leave a 5-star review. I'm thrilled to hear you found your holiday in Kalkan fabulous and effortless and that the hospitality was amazing! We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Simpson - the best.

Simpson Travel offers a personal and completely reliable holiday experience from start to finish. The quality of the accommodation, people and location is exemplary; you get what you pay for!!

Date of experience : June 20, 2023

Dear Mrs Holmes, Thank you for choosing Simpson Travel, we really appreciate you taking the time to leave this 5-star review. I am delighted to hear that you feel we offer a personal and completely reliable holiday experience from start to finish! We’re always aiming to exceed expectations and provide a customised approach that makes your holiday experience as effortless as it is memorable. We look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Great friendly travel company

Great friendly travel company, with a personal touch, to look after us.

Date of experience : July 22, 2023

Dear Peter Bennet, Thank you for taking the time to leave a 5-star review. I'm very happy to hear you think of us as a great friendly travel company, with a personal touch! We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

The real Crete

Wonderful accommodation, excellent responsive and helpful service at every stage of the holiday.People who really know and love Crete.

Date of experience : May 05, 2023

Dear Mike, Thank you for the glowing review! We are very grateful for your kind words and are pleased to know that our service has been helpful at every stage of the holiday. Thank you for choosing Simpson Travel. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Always reliable

Always reliable, with attention to detail, Simpson Travel gives a comprehensive holiday experience. Specialising in character cottages, villas (and some small hotels) in beautiful settings, we’ve always enjoyed happy holidays with them, usually wanting a return visit the following year!

Date of experience : July 12, 2023

Dear Wendy, Thank you for taking the time to leave a 5-star review. I'm thrilled to hear you always enjoy your holidays with us and find our service reliable, with attention to detail. Thank you for also letting us know how much you like our properties and their beautiful settings. We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Really lovely hotel and excellent…

Really lovely hotel and excellent staff, just avoid the restaurant.

Date of experience : May 20, 2023

Dear Michael, Thank you for leaving a review following your recent holiday. I'm delighted to hear the hotel was lovely & you found the staff to be excellent. I would be grateful if you could provide me with some more information about your restaurant experience via our email address: [email protected]. Kind regards, Richard Latham Customer Service Manager Simpson Travel

Amazing service

Amazing service, both booking and whilst on holiday. Accommodation was excellent and the whole experience was 10/10. Will definitely use them again.

Date of experience : August 27, 2023

Dear Melissa Wright, Thank you for the glowing review. We are very pleased to know that your whole holiday experience was 10/10! We are also delighted you found our service amazing at every stage of the holiday and accommodation excellent! 😊 Thank you for choosing Simpson Travel, we look forward to welcoming you back again soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Wonderful company that meet each and…

Wonderful company that meet each and every holiday need!

Date of experience : October 22, 2023

Dear Des, Thank you for taking the time to leave a 5-star review. We’re thrilled to hear you find us to be a wonderful company that meet each and every holiday need! 😊 We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Tremendous support at every stage of…

Tremendous support at every stage of the journey.

Dear Michael Kershaw, Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our service has been supportive at every stage of your holiday. Thank you for choosing Simpson Travel, we look forward to welcoming you back again soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Superb holiday experience

Superb holiday experience with everything exceeding our expectations. All information was accurate, reps made sure our holiday ran very smoothly. Accommodation and facilities were first class.

Date of experience : May 21, 2023

Dear John, Thank you for the glowing review! We are pleased to know that you had a superb holiday experience at every stage of the holiday. Thank you for choosing Simpson Travel, we look forward to welcoming you back again soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Highly recommended

Simpson Travel provide a superb pre-departure service and high quality accommodation. Reps are responsive and helpful.

Date of experience : October 15, 2022

Dear Sarah, Thank you for taking the time to leave us a 5-star review. I'm so pleased you had superb pre-departure experience and your accommodation was of a high quality. We appreciate your support and look forward to welcoming you back again sometime in 2023! Kind regards Richard Latham Customer Service Manager

Fabulous views over the sea

Fabulous views over the sea, beautiful gardens and lovely amenities.

Date of experience : June 18, 2023

Dear Kerry White, Thank you for taking the time to leave a 5-star review. We’re delighted to hear you thought the sea views were fabulous, the gardens beautiful and the amenities lovely!! We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Great Service

Great service, lovely accommodation in a superb setting. Would recommend Simpsons Travel.

Date of experience : August 29, 2023

Dear Victoria Higginson, Thank you for the wonderful review! We are delighted to know that our service has been great and accommodation lovely and in a superb setting. We’re very happy to hear you would recommend us. 😊 Thank you for choosing Simpson Travel, we look forward to welcoming you back again soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Simpson Travel

The operation is very efficient and effective at every point. Accommodation and services there were great.

Date of experience : July 27, 2023

Dear Ms Anne Thompson, Thank you for choosing Simpson Travel, we really appreciate you taking the time to leave this 5-star review. I am overjoyed to hear that you found your holiday experience very efficient and effective throughout. I am also thrilled to hear that the accommodation and services were great! We look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

The beautiful Greek island of Paxos and Simpson travel - a great combination

Our 4th trip in 5 years with Simpson Travel and always a brilliant holiday experience, from the booking to the wonderful accommodation.

Date of experience : July 30, 2023

Dear Natalie A & Family, Thank you for choosing Simpson Travel, we really appreciate you taking the time to leave this 5-star review. I am overjoyed to hear that this is your 4th trip with Simpson Travel in 5 years and you have consistently experienced a brilliant holiday from start to finish. Thank you for choosing Simpson Travel, we appreciate your past and continuous support and we look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Excellent Villa

Excellent Villa, location, staff and service from start to finish.

Dear Mrs Durrell, Thank you for taking the time to leave a 5-star review. I'm thrilled to hear you found the villa, staff and service of an excellent standard. We appreciate you booking with us and we look forward to the pleasure of welcoming you back soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Amazing guides Jonathan and Myriam make this holiday

Our guides Jonathan and Myriam Peat made the walking holiday in Andros a wonderful experience, with amazing walks, wonderful places to eat in beautiful locations.

Date of experience : June 16, 2023

Dear Petal, Thank you for choosing Simpson Travel, we really appreciate you taking the time to leave this 5-star review. I am overjoyed to hear that you had a wonderful holiday, with fabulous walks and places to eat. I will share your kind words with Jonathan and Myriam and we look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Top notch service

Top notch service; great team; every detail thought of

Date of experience : May 14, 2023

Dear Penny, Thank you for choosing Simpson Travel, we really appreciate you taking the time to leave this 5-star review. We are very happy to hear you experienced top notch service! We are always aiming to exceed expectations and provide a personalised approach that makes your holiday experience as effortless as it is memorable. We look forward to welcoming you back again on another Simpson holiday soon. Kind regards, Hayley Grammenos Customer Service Executive Simpson Travel

Skip to content

Destinations

• The Dordogne & South West
• Vendée
• Aquitaine Coast
• Ile de Ré
• Fornalutx & Sóller
• Pollensa & Puerto Pollensa
• Sivota & Epirus
• Bozburun Peninsula
• Islamlar & Uzumlu
• Calvi & The Balagne
• Porto Vecchio & Bonifacio
• The Valinco
• Villas with childcare
• Luxury villas
• Off the beaten track villas
• Car-free villas
• Large group villas
• Villas together
• Romantic villas for two
• Family Favourite villas
• Teen-friendly villas
• Beachfront villas
• Villas with heated pools
• Villas near the beach
• Villas near a restaurant
• Family villas
• Simpson Hotels
• Partner hotels
• Family hotels
• Beachfront hotels
• Adult-only hotels
• Romantic hotels for two
• Hotels with childcare
• Car-free hotels

Holiday inspiration

Holiday Types

• Couples holidays
• Beach holidays
• Large group holidays
• Car-free holidays
• Twin centre holidays
• 10 night holidays
• Countryside holidays
• Walking holidays in Greece
• Special Interest Holidays

Family holidays

• Holidays with childcare
• Easter holidays
• Half-term holidays
• Multi-gen holidays

Collections

• Simpson Exclusive
• Simpson Secrets
• Simply Simpson
• Simpson Kids
• Simpson Bespoke

More inspiration

• 2024 Holidays
• Our digital brochures
• Holiday gift vouchers
• The Simpson Travel Book Club
• Experiences and Activities
• Why Simpson Travel?
• Travel arrangements
• Advance Registration
• Our heritage
• Loyalty Club
• Our Destination Specialists
• Giving back
• Our Partners
• Responsible Tourism
• Simpson Travel App
• Sign up to emails
• Gift Vouchers
• Press & PR
• Property owners

Search by property or destination…

In this section...

Pre-departure enquiries

020 8392 5747 [email protected].

If you are abroad, or shortly due to depart, and you have an EMERGENCY you can use the following phone number to be connected to our duty officer who can assist you: +44 20 8392 5869

020 8392 5858

Opening hours.

• Monday 09:30 - 18:00
• Tuesday 09:00 - 18:00
• Wednesday 09:00 - 18:00
• Thursday 09:00 - 18:00
• Friday 09:00 - 18:00
• Saturday 10:00 - 16:00
• Sunday Closed

020 8392 5747

[email protected]

If you are abroad or our shortly due to depart and you have an EMERGENCY you can use the following phone number to be connected to our duty officer who can assist you: +44 20 8392 5869

• Monday 09:00 - 18:00
• Email enquiry

If you want more details about any of our destinations, hotels, villas or apartments or to enquire about booking a holiday, just complete the form below. We'll get back to you as soon as we can.

People travelling optional

We'd like to keep you up to date with our latest news, seasonal offers and holiday competitions. We'll never share your data with any third parties, and you can unsubscribe at any time. If you'd prefer to opt out, please indicate your preference below:

• I do not wish to receive marketing from Simpson Travel by post
• I do not wish to receive marketing from Simpson Travel by email

If you'd like to know more about how we use your details, please read our privacy notice.

You can read our current brochures and On Travel magazine on our downloadable PDFs or complete the form below and we’ll send you a printed copy in the post.

Discover Simpson Travel

Address not listed? Enter address manually

Simpson Travel in the media

‘[Simpson Travel] specialise in the sort of magical, unspoilt destinations my family loves’ Author: The Telegraph

‘So how did we find the near-perfection that was Villa Cabanellas in Mallorca? The first step was to approach… Simpson Travel… we needed expertise, not just blinding choice.’ Author: Sunday Times Travel Magazine, The Villas Handbook

‘The Simpson Travel check-in at Heathrow’s Terminal 5 was seamless.’ Author: Family Traveller, Katy Hill

‘Where Simpson [Exclusive] really excels is in its first-hand knowledge of properties and destinations’ Author: House & Garden

‘Simpson [Exclusive] delivers holidays that combine sunshine, five-star luxury and friendly service’ Author: House & Garden

Back to top