singapore airlines corporate travel programme

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SIA Rolls Out Enhanced Highflyer Business Travel Programme With New Features And Greater Benefits

Singapore Airlines (SIA) will integrate its corporate travel programmes under the HighFlyer brand from 1 September 2021. This will offer even greater value, benefits, and options for corporate customers from businesses of all sizes, ranging from large multi-national companies to small and medium enterprises.

Today, the SIA Corporate Travel Programme is aimed at large corporates while the current HighFlyer focuses on small and medium enterprises. With the integration, new features will be introduced while all benefits currently available in both programmes will be retained in the new HighFlyer.

Participating companies will be able to enjoy preferential corporate fares, and earn HighFlyer points, for all eligible travel on both Singapore Airlines and Scoot, the two passenger airlines within the SIA Group. This gives businesses the flexibility to choose between a full-service or low-cost offering, and enjoy convenient connections on the complementary network of destinations.

New features include more eligible booking classes for HighFlyer points accrual on non-corporate discounted flights, as well as rewards for reaching specific milestones in customer spend. SIA will also expand the rewards catalogue for HighFlyer members, introducing more options for members to redeem with HighFlyer points.

The revamped HighFlyer programme will support seamless business travel at every step of the journey. Customers can access a convenient one-stop corporate portal for booking flights, redeeming rewards, and managing their travel with ease. Eligible customers will be able to enjoy priority services on their travel, including priority reservation waitlist and airport standby.

SIA is also planning to introduce new HighFlyer earn and burn options with non-air partners such as hotels and car rental services, which are relevant to business travel needs and support customers beyond the flight journey. This will give customers more opportunities to earn and use their HighFlyer points .

HighFlyer, together with the SIA Group’s loyalty programme KrisFlyer, provides rewards to companies, as well as their employees, who travel on SIA and Scoot. For each eligible flight, business travellers with a KrisFlyer membership can earn miles for themselves on top of the HighFlyer points earned by their company. Companies can also reward their employees by converting HighFlyer points into KrisFlyer miles. To support this, SIA has boosted the conversion rate to one HighFlyer point for one KrisFlyer mile, up from two HighFlyer points for one KrisFlyer mile.

HighFlyer will be available in all countries and have four tiers – HighFlyer, HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum. The basic HighFlyer entry tier will be free to enrol, while the Silver, Gold and Platinum tiers will have annual minimum spend requirements. Enrolment can be done via singaporeair.com/highflyer from 1 September 2021.

Current SIA Corporate Travel Programme accounts will have their contracts renewed under the new HighFlyer programme, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines, said: “The corporate travel segment will remain an important market for the SIA Group as we recover. With the integration of our corporate travel programmes, HighFlyer will deliver even more flexibility, benefits, and choices to this key group of customers. SIA is committed to continually investing in our various programmes, and better meeting the needs of all customers.”

Source: Singapore Airlines

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SIA brings corporate travel programmes under HighFlyer brand

From September 1, 2021, Singapore Airlines (SIA) will integrate its corporate travel programmes under the HighFlyer brand.

Currently, the SIA Corporate Travel Programme is aimed at large corporates, while HighFlyer focuses on SMEs. With the integration, new features will be introduced while all benefits currently available in both programmes will be retained in the new HighFlyer.

Participating companies will be able to enjoy preferential corporate fares, and earn HighFlyer points, for all eligible travel on both Singapore Airlines and Scoot, the two passenger airlines within the SIA Group.

New features include more eligible booking classes for HighFlyer points accrual on non-corporate discounted flights, as well as rewards for reaching specific milestones in customer spend. SIA will also expand the rewards catalogue for HighFlyer members, introducing more options for members to redeem with HighFlyer points.

Customers will also be given access to a one-stop corporate portal for booking flights, redeeming rewards, and managing their travel. Eligible customers will be able to enjoy priority services on their travel, including priority reservation waitlist and airport standby.

SIA is also planning to introduce new HighFlyer earn and burn options with non-air partners such as hotels and car rental services, which are relevant to business travel needs and support customers beyond the flight journey.

This will give customers more opportunities to earn and use their HighFlyer points. HighFlyer, together with SIA Group’s loyalty programme KrisFlyer, provides rewards to companies, as well as their employees, who travel on SIA and Scoot. For each eligible flight, business travellers with a KrisFlyer membership can earn miles for themselves on top of the HighFlyer points earned by their company.

Companies can also reward their employees by converting HighFlyer points into KrisFlyer miles. To support this, SIA has boosted the conversion rate to one HighFlyer point for one KrisFlyer mile, up from two HighFlyer points for one KrisFlyer mile.

HighFlyer will be available in all countries and have four tiers – HighFlyer, HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum. The basic HighFlyer entry tier will be free to enrol, while the Silver, Gold and Platinum tiers will have an annual minimum spend requirements.

Current SIA Corporate Travel Programme accounts will have their contracts renewed under the new HighFlyer programme, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

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Singapore Airlines rolls out Enhanced Highflyer Business Travel Programme

• Post author By Ishan Haria
• Post date August 19, 2021
• No Comments on Singapore Airlines rolls out Enhanced Highflyer Business Travel Programme

Singapore Airlines (SIA) has announced that it will integrate its corporate travel programmes under the HighFlyer brand from 1st September 2021.

The airline says that this will offer even greater value, benefits, and options for corporate customers from businesses of all sizes, ranging from large multi-national companies to small and medium enterprises.

SIA states that presently the SIA Corporate Travel Programme is aimed at large corporates while the current HighFlyer focuses on small and medium enterprises. However, with the integration, new features will be introduced while all benefits currently available in both programmes will be retained in the new HighFlyer.

New features include more eligible booking classes for HighFlyer points accrual on non-corporate discounted flights in addition to rewards for reaching specific milestones in customer spend. The Changi Airport-based carrier states that it will also expand the rewards catalogue for HighFlyer members, introducing more options for members to redeem with HighFlyer points.

Passengers can access a one-stop corporate portal for booking flights, redeeming rewards, and managing their travel with ease. Eligible customers will be able to enjoy priority services on their travel, including priority reservation waitlist and airport standby.

Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines, said:

The corporate travel segment will remain an important market for the SIA Group as we recover. With the integration of our corporate travel programmes, HighFlyer will deliver even more flexibility, benefits, and choices to this key group of customers. SIA is committed to continually investing in our various programmes, and better meeting the needs of all customers.

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Furthermore, the airline states that it is also planning to introduce new HighFlyer earn and burn options with non-air partners such as hotels and car rental services, which are ‘relevant to business travel needs and support customers beyond the flight journey’.

HighFlyer, together with the SIA Group’s loyalty programme KrisFlyer, provides rewards to companies, as well as their employees, who travel on SIA and Scoot. For each eligible flight, business travellers with a KrisFlyer membership can earn miles for themselves on top of the HighFlyer points earned by their company. The companies also have the option to reward their employees by converting HighFlyer points into KrisFlyer miles. And to support this, SIA has boosted the conversion rate to one HighFlyer point for one KrisFlyer mile, up from two HighFlyer points for one KrisFlyer mile.

HighFlyer will be available in all countries with four tiers that include:

• HighFlyer Silver
• HighFlyer Gold
• HighFlyer Platinum

The basic HighFlyer entry tier will be free to enrol, while the Silver, Gold and Platinum tiers will have annual minimum spend requirements. Enrolment can be done via singaporeair.com/highflyer from 1st September 2021.

SIA also states that current SIA Corporate Travel Programme accounts will have their contracts renewed under the new HighFlyer programme, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

Meanwhile, Singapore Airlines has announced that it will relaunch nonstop fifth-freedom flight services between Los Angeles, California and Taipei, Taiwan that it suspended 13 years ago once again. The airline has also launched World’s first inflight shopping experience and a voluntary carbon offset programme .

Featured image by Singapore Airlines

What do you think of SIA’s Enhanced Highflyer Business Travel Programme? Let me know in the comments section below.

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Singapore airlines integrates business travel programs.

Combination of SIA’s HighFlyer and Corporate Travel rewards enhances benefits and options for companies of all sizes

by Business Traveler

August 23, 2021

Singapore Airlines has announced the integration of its corporate travel programs under the HighFlyer brand beginning Sept. 1. The SIA Corporate Travel Program is aimed at large corporates while the current HighFlyer focuses on small and medium enterprises.

By combining the two programs, the airline says it will be able to offer more benefits and options for corporate customers from businesses of all sizes, ranging from large multi-national companies to small and medium enterprises.

New features will be introduced while all benefits currently available in both programs will be retained in the new HighFlyer. Participating companies will be able to book preferential corporate fares and earn HighFlyer points for all eligible travel on both Singapore Airlines and Scoot.

The revamped program will offer more booking classes for customers to accrue HighFlyer points on non-corporate discounted flights, as well as rewards for reaching specific milestones in customer spend.

HighFlyer program members will be able to access a convenient one-stop corporate portal for booking flights, redeeming rewards and managing travel. Other benefits include travel services such as priority reservation waitlist and airport standby.

The rewards catalogue is also expanding, with more opportunities for members to redeem with HighFlyer points, including new earn and burn options with non-air partners such as hotels and car rental services, which are relevant to business travel needs.

The HighFlyer business travel program, combined with the SIA Group’s loyalty program KrisFlyer, provides rewards to both companies and their employees. For each eligible flight, business travelers with a KrisFlyer membership can earn miles for themselves as well as HighFlyer points for their company.

Companies can also reward their employees by converting HighFlyer points into KrisFlyer miles. SIA has doubled the conversion rate from two HighFlyer points for one KrisFlyer mile to one HighFlyer point for one KrisFlyer mile.

The new HighFlyer program will have four tiers – HighFlyer, HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum. At the basic HighFlyer entry level, enrollment is free; the Silver, Gold and Platinum tiers have annual minimum spend requirements.

HighFlyer will be available in all countries, and companies can enroll at singaporeair.com/highflyer beginning Sept. 1. Current SIA Corporate Travel Program accounts will have their contracts renewed under the new HighFlyer program, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

The realignment of the business-focused programs comes as Singapore Airlines steps up the process of rebuilding its route network following the turmoil brought on in the aviation industry by the pandemic. The carrier has steadily added or enhanced services in key business travel destinations, including the US gateways of Los Angeles, New York and San Francisco.

Most recently, the airline announced the launch of a new three times weekly service from Los Angeles International (LAX) to Taoyuan International Airport (TPE) set to start Wednesday.

“The corporate travel segment will remain an important market for the SIA Group as we recover,” said Lee Lik Hsin, Singapore Airline’s executive vice president commercial. “With the integration of our corporate travel programs, HighFlyer will deliver even more flexibility, benefits and choices to this key group of customers.”

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Singapore Airlines Makes Flying Scoot More Attractive To Business Travellers

"With the integration, new features will be introduced while all benefits currently available in both programmes will be retained in the new HighFlyer."

Image: Singapore Airlines

Singapore Airlines is integrating its corporate travel programmes under the HighFlyer brand from the 1st of September 2021.

The airline says this will provide even greater value, benefits, and options for corporate customers from businesses of all sizes, ranging from large multi-national companies to small and medium enterprises.

The main change? Singapore Airlines’ corporate travel programme currently focuses on large corporates while Highflyer is designed for small and medium enterprises. From September, they will both come under the same banner.

“With the integration, new features will be introduced while all benefits currently available in both programmes will be retained in the new HighFlyer,” Singapore Airlines announced this week.

So, if you are part of a large company that’s part of Singapore Airlines’ corporate program, nothing (really) should change. You’ll still be able to fly Singapore Airlines like normal (perhaps with a couple more benefits). But you’ll also (if you or your company choose) have greater flexibility to earn points by flying on Singapore Airlines’ budget airline Scoot.

“Participating companies will be able to enjoy preferential corporate fares, and earn HighFlyer points, for all eligible travel on both Singapore Airlines and Scoot, the two passenger airlines within the SIA Group,” Singapore Airlines says.

“This gives businesses the flexibility to choose between a full-service or low-cost offering, and enjoy convenient connections on the complementary network of destinations.”

What are the new features? The perks include more eligible booking classes for HighFlyer points accrual on non-corporate discounted flights, as well as rewards for reaching specific milestones in customer spend. Singapore Airlines will also expand the rewards catalogue for HighFlyer members, introducing more options for members to redeem with HighFlyer points.

The updated HighFlyer programme aims to make things ~smooth~. Customers of the programme will have a convenient one-stop corporate portal for booking flights, redeeming rewards, and managing their travel with ease. Eligible customers will also be able to enjoy priority services on their travel, including priority reservation waitlist and airport standby.

Additionally, Singapore Airlines is planning to introduce new HighFlyer earn and burn options with non-air partners such as hotels and car rental services, which relate to business travel needs. This, the airline says, will give customers more opportunities to earn and use their HighFlyer points.

Singapore Airlines explains: “HighFlyer, together with the SIA Group’s loyalty programme KrisFlyer, provides rewards to companies, as well as their employees, who travel on SIA and Scoot. For each eligible flight, business travellers with a KrisFlyer membership can earn miles for themselves on top of the HighFlyer points earned by their company.”

“Companies can also reward their employees by converting HighFlyer points into KrisFlyer miles. To support this, SIA has boosted the conversion rate to one HighFlyer point for one KrisFlyer mile, up from two HighFlyer points for one KrisFlyer mile.”

HighFlyer will be available in all countries and have four tiers: HighFlyer, HighFlyer Silver, HighFlyer Gold and HighFlyer Platinum. The basic HighFlyer entry tier will be free to enrol, while the Silver, Gold and Platinum tiers will have annual minimum spend requirements. Enrolment can be done from the 1st of September 2021.

Current SIA Corporate Travel Programme accounts will have their contracts renewed under the new HighFlyer programme, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

Mr Lee Lik Hsin, Executive Vice President Commercial, Singapore Airlines, said: “The corporate travel segment will remain an important market for the SIA Group as we recover. With the integration of our corporate travel programmes, HighFlyer will deliver even more flexibility, benefits, and choices to this key group of customers.”

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Singapore Airlines enhances Highflyer Business Travel Programme

Singapore Airlines’ Corporate Travel Programme for large corporates will be integrated with the HighFlyer brand which is currently focused on small and medium enterprises from 1 September 2021. Participating companies will enjoy greater value, benefits and options. New features will be introduced. And all existing benefits in both programmes will be retained in the new HighFlyer Business Travel Programme. They will enjoy preferential corporate rates and earn HighFlyer points for all eligible travel on both Singapore Airlines and Scoot .

New features include more eligible booking classes for HighFlyer points accrual on non-corporate discounted flights, as well as rewards for reaching specific milestones in customer spend. SIA will expand the rewards catalogue for HighFlyer members, with more options for members to redeem with their HighFlyer points. Customers can also access a convenient one-stop corporate portal for booking flights, redeeming rewards and managing their travel with ease.

The airline group is planning to introduce HighFlyer earn and burn options with non-air partners such as hotels and car rental service, which are relevant to business travel needs and support customers beyond their flight journey. Employees also earn KrisFlyer points on top of the HighFlyer points earned by their company. Companies can reward their employees by converting HighFlyer Points into KrisFlyer miles. SIA has boosted the conversion rate to one HighFlyer point for one KrisFlyer mile instead of 2 to 1.

HighFlyer will be available in all countries. There are four tiers – HighFlyer, HighFlyer Silver, HighFlyer Gold, and HighFlyer Platinum. HighFlyer entry tier is free to enrol. The other tiers have annual minimum spend requirements.

Existing SIA Corporate Travel Programme accounts will have their contracts renewed under the new HighFlyer programme, and current HighFlyer accounts will automatically be eligible for the new benefits at the launch.

Enrol at singaporeair.com/highflyer from 1 September 2021.

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Many airlines have 'stopover' programs that let travelers tour a city between connecting flights, and some will even pay for a hotel — here's how to book them

• Many people intentionally book flights with long connections so they can explore the layover city.
• Airlines capitalize on this trend with "stopover" programs, some even offering free hotels and food.
• These stopovers benefit travelers, airlines, and the carrier's home country by boosting tourism.

A special segment of adventurous travelers will purposely book itineraries with long connections in layover cities just to leave the airport and explore for a few hours or days between flights.

Airlines have jumped on this growing trend with built-in "stopover" programs, which can come with free or discounted hotels, excursions, transportation, and food at the layover destination.

It's basically a vacation within a vacation.

Although it sounds too good to be true, stopovers benefit everyone involved. Travelers get more choices and don't have to be confined to an airport, airlines gain customers who may have otherwise chosen a nonstop option on a competitor, and the carrier's home country sees a boost in tourism.

Plus, the cheap or complimentary accommodations typically come at a small cost to airlines, thanks to partnerships with local hotels or tour companies.

Not all stopover programs are structured with an emphasis on tourism, though, as some were created simply to offer conveniences during long layovers. Still, they are a way to secure a free hotel and explore an extra city.

Here are 22 global airline stopover programs, each lasting anywhere from hours to months.

Many carriers allow stopovers to be added to a regular cash booking, but some are only available via award tickets . This means the flight was paid for using points/miles or a combination of points/miles and cash.

Air Canada has a stopover option built into its Aeroplan loyalty program. It allows customers booking award flights to add a stop on international journeys and explore practically any city the airline flies to outside the US and Canada.

The add-on costs 5,000 Aeroplan points each way and can only be booked if the stop is at least 24 hours, capping out at 45 days.

Air France/KLM

Air France and Dutch carrier KLM's Flying Blue loyalty program offers a stopover of 24 hours or more in a connecting city on either carrier or their airline partners.

The option is free to add to award tickets, and passengers can stay up to a year in the stopover city.

China Southern Airlines

China Southern Airlines offers a free one-night hotel stay for transfer passengers with connection times lasting between six and 30 hours, though there are some time and route restrictions.

Breakfast and transportation are included for eligible travelers.

Copa Airlines

Copa Airlines' Panama stopover program allows customers to spend anywhere from 24 hours to seven days in the nation's capital, Panama City, on their outbound or return trip.

The option is free for the first stopover, but a second stopover can cost up to $250 plus taxes. Copa offers discounted hotels and tours that can be booked via its stopover website.

Emirates allows a stopover in Dubai with the option to add discounted tours or hotel bookings to the itinerary via its website.

The UAE carrier also has a " Dubai Connect " program that gives passengers with layovers between 6 and 26 hours, depending on the cabin, a complimentary hotel, transfers, meals, and any needed visa.

Dubai Connect only triggers if the customer takes the next available flight. Essentially, you can't intentionally book a longer layover to quality for the free stopover hotel.

Ethiopian Airlines

Ethiopian Airlines' transit program gives customers flying via Addis Ababa a free hotel, transit visa, and transfers during layovers lasting between eight and 24 hours.

The hotel on the airline's website is the Ethiopian Skylight In-Terminal Hotel, located inside the airport.

Etihad Airways

Etihad Airways offers a stopover in its Abu Dhabi hub, which comes with an undisclosed discount at select three-star hotels for up to two nights.

Two and four-night stays can be booked at more luxurious four and five-star hotels at a 40% discount. The minimum stay is 24 hours.

Although Etihad's website says it is temporarily unavailable, the airline used to allow eligible travelers to use a so-called Transit Connect Package that provided a free hotel near the airport for layovers lasting 10 to 24 hours. It is unclear when or if the program is returning.

Fiji Airways

Fiji Airways offers a stopover program in Fiji for those traveling to and from Australia, New Zealand, and other South Pacific nations.

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Hotels and activities like ziplining and beach resorts can be booked through the airline as part of the stopover package.

Finnair allows passengers to book 6, 12, or 24-hour layovers in Helsinki at no additional fare charge and outlines itinerary ideas and information on its website , like transportation, free walking tours, and restaurants.

Customers can book a hotel through the airline and earn Finnair Plus points.

Iberia customers can plan a stopover in Madrid to or from an international destination for one to six nights at no extra cost.

Discounts on hotels, excursions, and transfers in the Spanish capital are available through Iberia.

Icelandair offers a stopover option for one to seven days in its capital city of Reykjavik on transatlantic itineraries for no additional charge.

The airline offers itinerary help and assistance in booking excursions and tours. Hotels need to be booked separately.

Japan Airlines

Japan Airlines considers itself one of the "most stopover -friendly" carriers in the world.

The stopovers, which trigger at 24 hours, are not limited to JAL's hubs in Tokyo but can be enjoyed in places like Osaka and Kyoto using the airline's multi-city booking tool.

Latam Airlines

Latam Airlines offers stopovers for between one and three days on flights that connect in São Paulo, Brasilia, Fortaleza, Recife, Manaus, Curitiba, and Belem. Only international itineraries that connect in São Paulo.

Hotels and amenities can be booked via Latam, but the stopover booking is free.

Oman Air offers customizable stopover packages to give travelers time to explore the country's capital, Muscat, and beyond. An additional fare charge may be applicable, though the airline does not fly to the US.

Packages and a-la-carte options include discounted hotels for up to three nights, as well as organized tours, meals, and transfers.

Australian flag carrier Qantas offers its stopovers in a similar manner to JAL in that multi-city bookings can be manipulated to add extra days between flights in layover cities, like Bangkok, Osaka, or San Francisco.

This comes at no extra cost on eligible Qantas fares and can be used on its Oneworld partner airlines.

Qatar Airways

Qatar Airways' stopover program allows passengers with a minimum layover of 12 hours and up to 24 hours to choose from a list of deeply discounted four and five-star hotels. Certain flight itineraries allow for up to four nights.

Nightly hotel rates start at $14 per person for 1 night at four-star standard hotels, with premium five-star beach hotels starting at $30 per person for one night.

Royal Jordanian Airlines

Royal Jordanian Airlines' transit program gives economy and business-class travelers with at least eight and six-hour layovers, respectively, a free hotel room, meals, and transit, assuming certain fare conditions are met.

However, the connecting flight must be the earliest possible — meaning, similar to Emirates, passengers can't intentionally book a longer layover to be eligible for the complimentary perks.

Swiss International Air Lines

Swiss International Air Lines, or SWISS, has a multi-city stopover booking tool on its website that allows passengers to find itineraries with extra days in Switzerland.

The cost of hotels and other perks is on the customer, though.

Singapore Airlines

Singapore Airlines' stopover program is available via the multi-city tool, similar to other carriers, where travelers can add hotels, transfers, and activities. The stopover can last one to seven days.

Singapore also offers free transit tours to passengers with layover times between five and a half and 24 hours at Singapore's Changi Airport. It's first-come, first-serve and includes sightseeing around Singapore.

TAP Air Portugal

TAP Air Portugal allows customers to add a stopover in Lisbon or Porto between one and 10 days, offering discounts on hotels, food, and activities.

It also offers 25% off a domestic flight to a second Portuguese destination, like the Azores or Madeira islands, to take during the stopover.

Turkish Airlines

Turkish Airlines' stopover program gives economy travelers a one-night free hotel stay and business flyers a two-night free stay if the period between their connecting flights in Istanbul exceeds 20 hours.

Those traveling from the US in economy class can stay up to two nights in a four-star hotel, while those traveling in business can stay up to three nights in a five-star hotel.

Watch: Thousands of bags pile up at US airports after flight cancellations

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American airlines group inc (aal) q1 2024 earnings call transcript highlights: navigating ....

Adjusted Net Loss: $226 million for the quarter.

Adjusted Loss Per Diluted Share: $0.34.

Revenue: Record first quarter revenue of $12.6 billion.

Free Cash Flow: $1.4 billion generated in the quarter.

Adjusted EBITDAR Margin: 7.6%.

Adjusted Operating Margin: 0.6%.

Capacity Growth: Up 8.5% year-over-year.

Unit Revenue: Down 4.9% year-over-year.

Unit Cost (Excluding Net Special Items and Fuel): Up 2.3% year-over-year.

Total Debt Reduction: Reduced by nearly $950 million in the quarter.

Net Debt: $33.4 billion, nearly $2 billion lower than pre-pandemic levels.

Second Quarter Adjusted Operating Margin Forecast: Between 9.5% and 11.5%.

Second Quarter Adjusted EPS Forecast: Between $1.15 and $1.45.

Full Year Free Cash Flow Forecast: Approximately $2 billion.

Full Year Adjusted EPS Guidance: Between $2.25 and $3.25.

Warning! GuruFocus has detected 3 Warning Signs with AAL.

Release Date: April 25, 2024

For the complete transcript of the earnings call, please refer to the full earnings call transcript .

Q & A Highlights

Q : Can you discuss the impact of the GOL bankruptcy on your operations in Latin America? A : (Robert D. Isom - CEO, President & Director) The GOL bankruptcy has not significantly impacted us. American Airlines maintains a strong network and competitive advantage in Latin America, consistently providing the best options for customers in the region. We hope GOL can successfully restructure, as they value the revenue we contribute to their flights.

Q : Regarding the DOT's new rules on refunds, can you provide your perspective, especially concerning potential unintended consequences? A : (Robert D. Isom - CEO, President & Director) Our primary goal aligns with the DOT's, which is to ensure customers receive full value for their purchases. American Airlines has a strong track record of refunding customers, with over $2 billion in refunds last year alone. However, the new rules need clarity, especially regarding safety-related issues like weather and maintenance, which are critical for operational decisions. We must ensure that these rules do not conflict with our priority of safety and customer service.

Q : How has the transition to more direct bookings impacted corporate travel volumes? A : (Vasu S. Raja - Executive VP & Chief Commercial Officer) The shift towards direct bookings has not significantly deterred corporate clients. While managed corporate bookings grow at a slightly lower rate, unmanaged corporate bookings are robust, showing strong revenue recovery. This transition aligns with our strategy to enhance customer experience and reduce distribution costs, ultimately benefiting both American Airlines and our customers.

Q : What are your expectations for the recommercialization of your credit card program? A : (Vasu S. Raja - Executive VP & Chief Commercial Officer) We are actively working on updating our credit card program, which hasn't been revamped in a decade. This update is crucial as it significantly impacts our bottom line and customer engagement. We expect to share more details within the year and are optimistic about the potential partnerships and benefits that will emerge from this initiative.

Q : Can you provide an update on the flight attendant contract negotiations and its impact on cost reduction efforts? A : (Robert D. Isom - CEO, President & Director) We aim to pay our flight attendants top industry wages, consistent with our recent agreements with other employee groups. We anticipate that any new agreement will align with our ongoing efforts to reengineer business processes and improve efficiency, which should help offset additional wage costs.

Q : What is your strategy for capacity growth throughout the year, especially considering the current industry challenges? A : (Devon E. May - Executive VP & CFO) We plan to moderate capacity growth in the second half of the year, aiming for about 4-5% growth in the third and fourth quarters. This strategy aligns with our full-year growth projection of just over 5%, taking into account the operational challenges and aircraft delivery delays affecting the industry.

This article first appeared on GuruFocus .