travel to bornholm from copenhagen

• Show all search results

Travel to Bornholm

All roads lead to Bornholm - more or less. There are certainly many ways to get to Bornholm - and transportation is actually both fast and easy

Read more on how to get to Bornholm

It’s easy getting to Bornholm by ferry, plane, bus or train

You can e.g. fly to Bornholm in just 35 minutes from Copenhagen or in about 1 hour and 10 minutes from Billund and Aalborg in Jutland.

You can also travel by ferry from Ystad in Sweden in just 1 hour and 20 minutes (5 1/2 hours from Køge or 3 1/2 hours from Sassnitz in Germany), or you can get from Copenhagen to Bornholm by car, bus or train within less than three hours.

Bus, plane, ferry or train - you can easily travel to Bornholm

Bornholmslinjen

Christiansøfarten

Bornholm – by air transport

Remember to bring picture-ID, when travelling through Sweden or Germany

Accommodation on bornholm.

This site is administered by:

Destination Bornholm ApS

Ndr. Kystvej 3

3700 Rønne - Denmark

Tourist information:

Send us an e-mail:

[email protected]

On the phone:

(+45) 56 95 95 00

Transport to Bornholm

There are many ways to get to and from Bornholm - by ferry, car, bus or airplane. Read more about your opportunities and book your ferry ticket to/from Bornholm directly here at Book Bornholm.

Book ferry incl. accommodation

How do you get to Bornholm?

Getting to Bornholm is easy, and you can travel to the island in multiple ways. 

Regardless of where in the country you live and wherefrom you depart, Bornholm is accessible. Most ways of travel involve Bornholmslinjen (also known as Bornholmerfærgen), but it is also possible to travel by flight. The island has, in fact, its own airport just outside of Rønne.

Altogether there are two different ways to get to Bornholm:

• By ferry and bus, car, or train

Read more about the different means of transportation to Bornholm, and pick the one that suits you best.

Get your accommodation and ferry ticket in one package deal. Choose from all available accommodation and find the departure that fits your plans.

Travel to Bornholm by ferry from Ystad and return with Bornholmslinjen. Find and book a departure that fits your plans.

The ferry to Bornholm

Most of the island's visitors arrive to Bornholm by ferry. You can get the ferry from several countries; Denmark, Sweden and Germany.

Ferry to Bornholm from Ystad in Sweden

The primary route - and the most popular - to Bornholm is by ferry to Rønne from Ystad in Sweden. From Ystad you can embark with Bornholmslinjen, as a foot passenger, by bike, or by car (with or without trailer), caravan, or motorcycle.  Fra Ystad kan du sejle med Bornholmslinjen, som også er kendt som Bornholmerfærgen fra gammel tid. Du kan komme med færgen som gående, cyklende eller kørende i bil (med og uden anhænger), autocamper eller på motorcykel. 

Bornholmslinjen coordinates up to 16 daily departures during high season, and 3-6 departures during off-season. This means that you can travel to Bornholm whenever it works for you.

The crossing from Ystad to Rønne takes about 80 minutes with the catamaran. If stormy weather abounds on the Baltic Sea, a conventional ferry makes the trip instead. The crossing then taking about 2 ½ hours.

Remember to bring ID and passport when crossing Øresundsbroen, as there might be ID-inspections at the border to Sweden. The price of a one-way ticket at Bornholmslinjen starts at 49:- DKK for foot passengers and at 99:- DKK for cars incl. up to 5 persons. 

Buy your ferry ticket and accommodation via Book Bornholm

At Book Bornholm it's fast and easy to book your ferry ticket and accommodation on Bornholm directly. Make your holiday planning easier by having it all gathered in one place.

Book ferry and accommodation

Ferry to Bornholm from Køge in Denmark

Board Bornholmslinjen's new night ferry, "Hammershus", from Køge to Rønne. The ferry departs from Køge every night at 12.30 AM and arrives the next morning in Rønne at 6 o'clock. The crossing takes around 5 ½ hours. 

It is possible to buy a sleeping spot in one of the bunkbeds (either in a shared cabin or a private one), so that you may get a good night's rest, sleeping the whole journey. In the ferry's bistro, you can go for a late-night dinner or an early breakfast.

Prices for one-way tickets start at DKK 49,- for foot passengers and DKK 199,- for a standard car incl. up to 5 persons. Get your ticket  here .

Ferry to Bornholm from Sassnitz in Germany

Bornholmslinjen has an established line from Sassnitz in Germany to Rønne. The crossing takes 3 ½ hours. 

Off-season the ferry has 1-2 departures weekly, with a single departure on the given days. In high season there are typically 1-2 daily departures all week.

Prices for one-way tickets start at DKK 149,- for foot passengers and DKK 699,- for a standard car incl. up to 5 persons. Get your ticket  here .

Flight to Bornholm

Just outside of  Rønne  lies Bornholm's airport, where the Bornholmer plane from Danish Air Transport (DAT) and Alsie Express flies to and from. You can travel to Bornholm by flight from several places in Denmark: Copenhagen, Billund, Aalborg, Aarhus, and Sønderborg.

Flight from Copenhagen to Bornholm

DAT flies regularly between Rønne and Copenhagen. The trip takes around 40 minutes; depending on the weather it may vary. DAT makes around 8 flights daily, depending on the type of day - weekday or weekend, high or off season. 

Read more and get your ticket  here .

Flight from Billund to Bornholm

DAT has several weekly flights going between Billund and Rønne, pretty much all year. Travel time is about 1 hour and 5 minutes.

Flight from Aalborg to Bornholm

DAT flies several times weekly between Aalborg and Bornholm - however, only in spring and summer.  Travel time from Aalborg to Rønne is 1 hour and 15 minutes.

Flight from Aarhus to Bornholm

DAT flies several times weekly between Aarhus and Bornholm. Travel time is 1 hour and 5 minutes. 

Flight from Sønderborg to Bornholm

The route between Sønderborg and Rønne is operated by Alsie Express. 

The flight is undertaken 3 times weekly during summer (June-August) and takes less than an hour.

Find more inspiration for your holiday trip

We tell the latest stories of Bornholm, and give you tips and guides for your next trip.

Bornholm is packed with great ice cream parlours and dairies that serve delicious and refreshing ice cream. We guide you to some of the best ice cream places on Bornholm.

Bornholm offers many great experiences in nature during winter. Here are our 7 suggestions for winter experiences on Bornholm.

Bornholm has a sea of fun and educational activities for all ages. So, where to go? Here are our 9 favourite activities for children on Bornholm.

Do you want to see some animals, play on the beach, or find somewhere to have a nice meal? Read more about our child-friendly favourites on the island.

Long, sandy beaches, or cliffs and hidden gems? There are loads of wonderful swimming spots on Bornholm. Read more about them here.

Hunger naturally strikes in the middle of the day, but where do you go to satiate it? Read more about our favourite lunch spots on Bornholm here. 

Visit Bornholm in December and explore the island's cosy Christmas markets in Nexø and Tejn. Read more about the markets here.

Bornholm has 14 waterfalls, and here are four of the most beautiful ones, which we think you should see during your visit.

What would a holiday on Bornholm be without visiting one (or two) of the island's several smokehouses? This is our list of the top 5 contenders for Bornholm's best smokehouse. 

Bornholm has many bike routes that leads you through local history as well as the astonishing landscape. Read more about the bike routes here. 

It's yet again the season for the popular cold thrill; winter swimming. We have complied a list of 6 great spots for winter swimming on Bornholm.

We went to Sandvig for a talk with Mette Tiensuu, owner and CEO of The Falcon Hotel - Bornholm's one and only boutique hotel.

We spent a weekend on Bornholm to find out what you can do and see in 48 hours. Here's our guide.

Feel the wind in your hair and try out your sea legs with water activities along the coastline. We have put together a list of our favourites here. 

"What's for dinner?" is a question we've all heard or asked multiple times in our lives. We try to answer it.  

• Travel Professionals
• Business Events
• Destinations
• Things to do
• Accommodation
• Plan your trip

Taste authentic island life on Bornholm

Why you really should get to bornholm immediately.

We don't mean to sound so urgent. But Bornholm is just so hot right now! Everyone's talking about this cute little Baltic island of culinary wonders and laid-back island living. You wouldn't want to miss out on that would you?

11 pretty places you should see on Bornholm!

Spoiler alert: All Bornholm's fishing towns and villages are pretty! That says a lot about the laid-back feel of Denmark’s sunshine island. Get inspiration for an island tour of Bornholm’s pretty places and you'll get to know Bornholm’s culinary culture and friendly locals along the w

Bornholm - An island of everyday culinary heroes

Where exactly is bornholm.

Despite lying off the coast of Sweden in the Baltic Sea, Bornholm is actually not far from Copenhagen, Denmark’s capital. You can fly from here in just 35 mins or drive across our famous disappearing bridge to Sweden and take the ferry from Ystad to Rønne.

Who told you Denmark was flat?!

Bornholm’s not the kind of place to just sit back and watch the boats go by. Well… unless that’s what you fancy of course and then it really is. But for those of you looking for an island adventure, for ways to get Bornholm under your skin and the fresh smell of nature in your face, you need to get out into Bornholm’s spectacular scenery.

Fun ways to explore the island

Did you know: Travel + Leisure nominated Bornholm as the world's best island in 2018!

This is Denmark's most dramatic coastline

Meet the locals making bornholm a handicraft mecca.

In 2017 Bornholm became the first place in Europe to be designated a World Craft Region. At an old merchant’s house turned local gallery in Hasle, you can get up close to the textiles, pottery, art and glassware shaping the island’s vibrant creative culture and head on to meet the makers themselves.

Beautiful things to stuff into your suitcase

Bits of bornholm you'll want pictures from.

Get a feel for the flow of local life on Bornholm through the lenses of people who've been there on our Instagram page !

Is this the world's only Michelin-starred beach shack?

It might well be! This shack turned atmospheric restaurant nestled in the dunes of Bornholm's Dueodde Beach is an island highlight and a place to head if you think you deserve a treat.

Treat yourself at Bornholm's Kadeau

A few more island highlights while you're here....

Share your wonders :

• Denmark Media Centre
• Web Accessibility
• Sign up for our newsletter here
• Sign up for the Business Events newsletter
• Sign up for the Travel Trade newsletter

By plane to Bornholm

How to get to bornholm by plane, fly from copenhagen to bornholm with dat airlines.

DAT airlines fly more than 75 times a week between Copenhagen and Bornholm. Thanks to the 40-minute journey, visiting Sunny Island has become easy and fast. Bornholm was recognized as the second best holiday island in Europe, ahead of, among others Crete, Sicily, Ibiza and Majorca. Direct flights from Aalborg, Aarhus, Billund, Midtjylland and Copenhagen to Bornholm. Benefits when flying with DAT

Online check-in 8 kg of free hand luggage Up to 23 kg of luggage (when purchasing a BETTER or FLEX ticket) Children pay 75% of the ticket price + taxes and fees Discount for seniors and students CPH Express Babies always travel for free Easy and cheap car rental on Bornholm

CONNECTIONS TO BORNHOLM FROM DENMARK

Flights from Copenhagen to Bornholm run all year round, and in the summer season also direct connections from all over Denmark Below are all the departure cities with the respective travel times and times.

Private flights

There is also possibility to get to the island of Bornholm with a private flights, e.g. a helicopter, a flying taxi or a private jet. Companies offer year-round flights to Bornholm, most often from neighboring countries Denmark, Sweden, Germany and Poland. Some tourists go to Bornholm for just one day. By visiting restaurants or local attractions. Private jets are not only about the luxury and life of rock stars! It is a way to maximize one of the tiniest resources: time!

Travel Guide

• Things to Do
• Things to See
• Planning a Trip

Planning a Trip in Bornholm

Getting There

By Ferry -- The most popular means of reaching the island from Copenhagen is the 7-hour ferryboat ride. Maintained by the Bornholmstraffiken (tel. 56-95-18-66; www.bornholmstrafikken.dk), these ferries depart year-round from the pier at Kvæsthusbroen, once per evening, at 11:30pm, with scheduled arrival the following morning at 6:30am. Late-June to mid-August there's an additional departure at 8:30am every day except Wednesday. Passage costs DKK23 ($3.90/£2.30) per person each way. These ferries are most often used to transport a car from Copenhagen, which costs DKK168 ($29/£17) each way.

Bornholm Ferries, Havnen, at Rønne (tel. 56-95-18-66 ), operates 2 1/2-hour ferries from Ystad on the southern coast of Sweden, with up to four departures daily. These ferries have tax-free shops onboard. A car with a maximum of five passengers costs DKK180 ($31/£18) each way. You can also travel from Sassnitz-Mukran (Rügen) in north Germany for a 3 1/2-hour crossing to Bornholm, arriving at Rønne. Tax-free shopping is also found onboard during this crossing. From Germany, one-way passage for a car with a maximum of five passengers is DKK905 to DKK1,375 ($154-$234/£91-£138). Each of these ferries has a restaurant or bistro featuring a buffet with Danish and Bornholm specialties.

By Plane -- Cimber Air (tel. 70-10-12-18; www.cimber.dk) has about nine flights a day from Copenhagen to Bornholm's airport, 5.5km (3 1/2 miles) south of Rønne. Depending on restrictions, round-trip fares range from DKK687 to DKK1,880 ($117-$320/£69-£188).

Visitor Information

The tourist office, The Bornholm Welcome Center, Kystvej 3, Rønne (tel. 56-95-95-00; www.bornholm.info), is open June to August daily 9am to 7:30pm; April, May, September, and October Monday to Friday 9am to 4pm, Saturday 9am to noon; November to March Monday to Friday 9am to 4pm.

Getting Around

By Car -- The best place on the island for car rentals is Europcar, Nodre Kystvej 1, in Rønne (tel. 877/940-6900 in the U.S., or 56-95-43-00; www.europcar.com). Its least expensive rentals begin at DKK2,640 ($449/£264) per week, including unlimited mileage and insurance coverage, as well as the government tax. In addition, Avis is located at Snellemark 19, in Rønne (tel. 800/230-4898 in the U.S., or 48-71-29-65).

By Bicycle -- During sunny weather, biking around the island is almost as popular as driving. If you want to do as the Danes do, rent a bike; the prices are pretty much the same throughout the island -- about DKK60 ($10/£6) a day. A suggested bike-rental company in Rønne is Bornholms Cykleudleijning, Nordre Kystvej 5 (tel. 56-95-13-59; www.bornholms-cykeludlejning.dk). It's open daily 8am to 4pm and 8:30 to 9pm.

Note : This information was accurate when it was published, but can change without notice. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.

• All Regions
• Australia & South Pacific
• Caribbean & Atlantic
• Central & South America
• Middle East & Africa
• North America
• Washington, D.C.
• San Francisco
• New York City
• Los Angeles
• Arts & Culture
• Beach & Water Sports
• Local Experiences
• Food & Drink
• Outdoor & Adventure
• National Parks
• Winter Sports
• Travelers with Disabilities
• Family & Kids
• All Slideshows
• Hotel Deals
• Car Rentals
• Flight Alerts
• Credit Cards & Loyalty Points
• Cruise News
• Entry Requirements & Customs
• Car, Bus, Rail News
• Money & Fees
• Health, Insurance, Security
• Packing & Luggage
• -Arthur Frommer Online
• -Passportable
• Road Trip Guides
• Alaska Made Easy
• Great Vacation Ideas in the U.S.A.
• Best of the Caribbean
• Best of Mexico
• Cruise Inspiration
• Best Places to Go 2024

How to travel from Copenhagen to Bornholm, Denmark

The distance between Copenhagen and Bornholm is around 161km (100 miles) and the quickest way to get there is to fly which takes around 1h 15m.

5 routes found

We've found 5 different ways to get from Copenhagen to Bornholm by bus, ferry, train, car and plane. The recommended routes, which include information on duration, ticket price, and level of difficulty, can be found below.

👋 Also check out Bornholm → Copenhagen if you're planning a return trip.

Fly from Copenhagen (CPH) to Ronne (RNN).

• Duration 1h 15m
• Flight time 40min
• Typical cost DKK 1,020 ( $135 )

DAT Danish Air Transport

Bus and Ferry

Take the bus to Ystad then take a ferry to Rønne Havn.

• Duration 2h 50m
• Departs hourly
• Typical cost DKK 735 ( $100 )

Multiple operators

Train and Ferry

Take the train to Ystad station then take a ferry to Rønne Havn.

• Duration 2h 40m
• Typical cost DKK 830 ( $110 )

1 similiar route

We’ve grouped similar routes together, click the arrows to see the other options.

Car and Ferry

Drive to Ystad then take a ferry to Rønne.

• Duration 2h 30m
• Departs 5 times a day
• Typical cost DKK 105 ( $14 )

Frequently asked questions about travel between Copenhagen and Bornholm

Popular questions, how do i get from copenhagen to bornholm.

There are several options for getting from Copenhagen to Bornholm by bus, ferry, train, car and plane. The cheapest option is to take the train and then take a ferry which costs around DKK 95 ($13) and will take around 2h 40m. If you need to get there more quickly, you can fly and arrive in approximately 1h 15m, though it is a bit more costly at approximately DKK 1,020 ($135).

What is the distance between Copenhagen and Bornholm?

The distance between Copenhagen and Bornholm is around 161km (100 miles).

How long does it take to travel from Copenhagen to Bornholm?

It takes around 2h 50m to get from Copenhagen and Bornholm by bus and ferry.

What is the fastest way to travel from Copenhagen to Bornholm?

The quickest way to get from Copenhagen to Bornholm is to fly which takes around 1h 15m and will set you back approx DKK 1,020 ($135).

What is the cheapest way to travel from Copenhagen to Bornholm?

The cheapest way to travel between Copenhagen and Bornholm is to take the train and then take a ferry which will typically cost around DKK 95 ($13) for a standard one-way ticket.

Train travel

Is there a train that runs from copenhagen to bornholm.

There is no train service that runs between Copenhagen and Bornholm. We recommend that you fly from Copenhagen (CPH) to Ronne (RNN). instead which will take 1h 15m.

Is there a bus that runs from Copenhagen to Bornholm?

Sorry, looks like there is no bus service that runs between Copenhagen and Bornholm. We recommend that you fly from Copenhagen (CPH) to Ronne (RNN). instead which will take 1h 15m.

Flights and Airlines

Can i fly from copenhagen to bornholm.

Yes you can fly from Copenhagen and Bornholm. Flights depart from Copenhagen (CPH) and arrive at Ronne (RNN). The flight takes around 40min.

Is there a direct flight from Copenhagen to Bornholm?

Yes there is a direct flight between Copenhagen and Bornholm with no stop-overs required. Flights typically take around 40min.

Which airlines fly between Copenhagen and Bornholm?

DAT Danish Air Transport and Norwegian Air International fly between Copenhagen and Bornholm. Flights depart from Copenhagen (CPH) and and arrive into Ronne (RNN). These flights usually take around 40min.

How long is the flight between Copenhagen and Bornholm?

The flight from Copenhagen to Bornholm typically takes around 40min. Flights depart from Copenhagen (CPH) and and arrive into Ronne (RNN).

What is the closest airport to Bornholm?

The closest major airport to Bornholm is Bornholm Airport (RNN) (RNN) which is approximately 14km (9 miles) from Bornholm. Copenhagen Airport (CPH) (CPH) and Aarhus Airport (AAR) (AAR) are also nearby and might be a better alternative airport depending on where you are flying from.

Drive yourself

Can i drive from copenhagen to bornholm and how long does it take.

No, its not really possible or feasible to drive from Copenhagen to Bornholm. We recommend that you take the bus to Ystad then take a ferry to Rønne Havn. instead which will take 2h 50m.

How do I get from Copenhagen to Bornholm if I don't have a car?

If you don't have a car, the easiest way to get from Copenhagen to Bornholm is to take the bus and then take a ferry which takes, on average, 2h 50m and will usually cost around DKK 735 ($100).

Compare travel options between Copenhagen and Bornholm

Top carriers operating between copenhagen and bornholm, ferry operators.

Mols Linien

Bornholmslinjen

Bus companies

Graahundbus

Norwegian Air International

Train operators

Skånetrafiken

Airports near Bornholm

The following major airports near Bornholm offer regular flights to various popular destinations within Denmark and internationally.

Bornholm Airport (RNN)

Copenhagen airport (cph), aarhus airport (aar), where to next from bornholm, arvó is currently in private beta testing.

Follow the link and sign up if you’d like to be added to the waiting list and/or be notified when we go live.

[ 'ɑːvəʊ ] Noun (informal)

1 An abbrevation for 'Afternoon', commonly used in Australia.

2 The only travel planner you'll ever need.

Cheap flights From Copenhagen, Denmark To Bornholm, Denmark

Flights starting at £62. choose between danish air transport, lot polish airlines, or sas to find the best price..

Kiwi-Code uncovers prices airlines don't want you to see.

Use our flexible filters to tailor your search.

Look out for the travel hack star icon for even cheaper fares.

Tips to know when travelling to Bornholm

Search by stops.

• Up to 1 stop
• Up to 2 stops

Search by carrier

Danish Air Transport

• LOT Polish Airlines

Search by price

• From £103 to £109
• From £109 to £118
• From £118 to £127

Search by departure date

• Depart this week
• Depart next week
• Depart this month
• Depart in May

One-way trips

Updated: 02.04.2024

Round trips

By subscribing you agree to receive offers according to the conditions described in our Privacy Policy .

Weekly direct flights

Discover the top airlines offering direct flights from Copenhagen to Bornholm in the next month. You’ll find the number of daily direct flights per airline in the table.

Weekly direct flights for Mon 01.04 - Sun 07.04

Weekly direct flights for mon 08.04 - sun 14.04, weekly direct flights for mon 15.04 - sun 21.04, weekly direct flights for mon 22.04 - sun 28.04, check-in for a flight from copenhagen to bornholm, weather in bornholm, average weather, 14 day forecast, frequently asked questions.

Planning a trip? Thanks to our Virtual Interlining algorithm, we offer billions of route combinations between any A and any B in the world by plane, train, and bus. Find the cheapest routes and best deals for you, as well as the best dates on which to travel.

Explore alternative trips

Flights from copenhagen.

• Flights from Copenhagen to London
• Flights from Copenhagen to Dublin
• Flights from Copenhagen to Edinburgh
• Flights from Copenhagen to Manchester
• Flights from Copenhagen to Lisbon
• Flights from Copenhagen to Reykjavik
• Flights from Copenhagen to Paris
• Flights from Copenhagen to Athens
• Flights from Copenhagen to Thessaloniki
• Flights from Copenhagen to Amsterdam
• Flights from Copenhagen to Tallinn
• Flights from Copenhagen to Birmingham
• Flights from Copenhagen to Barcelona
• Flights from Copenhagen to Rome
• Flights from Copenhagen to Toronto
• Flights from Copenhagen to Vienna
• Flights from Copenhagen to Málaga
• Flights from Copenhagen to Budapest
• Flights from Copenhagen to Palma, Majorca
• Flights from Copenhagen to Glasgow

Flights to Bornholm

• Flights from London to Bornholm
• Flights from Dublin to Bornholm
• Flights from Manchester to Bornholm
• Flights from Chișinău to Bornholm
• Flights from Vilnius to Bornholm
• Flights from Tallinn to Bornholm
• Flights from Reykjavik to Bornholm
• Flights from Zagreb to Bornholm
• Flights from Barcelona to Bornholm
• Flights from Istanbul to Bornholm
• Flights from Paris to Bornholm
• Flights from Sofia to Bornholm
• Flights from Tel Aviv to Bornholm
• Flights from Vienna to Bornholm
• Flights from Aalborg to Bornholm

Popular routes

• Flights from London to Lisbon
• Flights from Johannesburg to Bulawayo
• Flights from Ioannina to London
• Flights from Belfast to Las Palmas
• Flights from London to Melilla
• Flights from Rovaniemi to London
• Flights from Athens to Darwin
• Flights from London to Larnaca
• Flights from Las Palmas to Stockholm
• Flights from Corfu to Lisbon
• Flights from Reykjavik to Bratislava
• Flights from County Kerry to Amsterdam

The nearest countries with flights to Bornholm

Other destination countries from copenhagen, airports near copenhagen.

• Airport Copenhagen
• Göteborg Landvetter
• Växjö Småland
• Midtjyllands

Airports near Bornholm

• Gdańsk Lech Wałęsa
• Solidarity Szczecin–Goleniów
• Heringsdorf
• Kristianstad
• Ängelholm–Helsingborg

Search, compare, and book flights, trains, or buses to get there.

Kiwi.com: the best free travel app for Android and iPhone

Find out more about the Kiwi.com app on kiwi.com/mobile . With our app you can search for the best plane, train and bus connections. The Kiwi.com mobile app offers cheap flights, access to hidden features, travel hacks and special offers.

Search cheap flights

Simplified planning and booking

Travel deals built for you

Kiwi.com travel hacks

Help & support