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• Paul Gauguin

THE PAUL GAUGUIN CRUISES EXPERIENCE

Tahiti, Bora Bora, Marquesas islands, Tuamotu... When it comes to holiday destinations, French Polynesia is nothing short of the ultimate tropical island escape. The idyllic beaches and landscapes aren't the only drawcard though - the Polynesian Islands are home to people with rich cultures waiting to welcome you. What better way to discover the diversity of these islands and wake up each morning to a new shore than going on a cruise? Discover the seas of the South Pacific aboard the m/s Paul Gauguin , a human-sized ship with only 165 staterooms and suites, specialising in Polynesia. PAUL GAUGUIN Cruises joined the PONANT family, while retaining its personality: its relaxed, international atmosphere and destination expertise. An atmosphere that is decidedly different from the company's other ships. Her shallow draft allows for close access to shallow lagoons and isolated islands for a respectful exploration of the cultural and natural heritage treasures of this enchanting archipelago. See you onboard soon!

3 reasons to choose Paul Gauguin Cruises

Enjoy total peace of mind when you board a Paul Gauguin cruise and embark on your dream travel experience among the enchanting islands of the South Pacific.

Enjoy a fabulous getaway with the South Pacific specialists

Discover a breathtaking destination, enjoy an all-inclusive luxury experience.

Discover the culture of the Marquesas islands, Tahiti or Tuamotu, take in the stunning panoramic views of the Cook Islands, marvel at the unspoiled delights of Fiji...We bring you unforgettable journeys thanks to our comprehensive knowledge of the destinations we visit. For 25 years, Paul Gauguin Cruises has been the cruise specialist for the South Pacific . Each itinerary is meticulously planned, with every port of call an opportunity to discover the unique features of the surrounding area.

The islands of the South Pacific are a lot more than just an exotic destination - they represent one of the last natural paradises in the world. Tahiti, Moorea, Bora Bora and the Marquesas islands in Polynesia, Rarotonga and Aitutaki in the Cook Islands, Suva in Fiji and Vava'u in Tonga...Tropical jungles, divine beaches, crystal-clear waters and rich marine life are all 'business as usual' in these parts. Among the local population, respect for the natural world and a tradition of warm hospitality are key elements of life on these islands.

The m/s Paul Gauguin has been specially designed to cruise the waters of the South Pacific. The staterooms and suites, as well as the shared spaces on this small-capacity vessel open out onto the unique and unparalleled landscape characteristic of this region. On board, the elegant and exotic design, reinforced by an all-inclusive offer, the attentive service, the generous and gourmet cuisine and the warm atmosphere contribute to making your cruise unforgettable.

Discover the culture of the Marquesas islands, Tahiti or Tuamotu, take in the stunning panoramic views of the Cook Islands, marvel at the unspoiled delights of Fiji...We bring you unforgettable journeys thanks to our comprehensive knowledge of the destinations we visit. For 20 years, Paul Gauguin Cruises has been the cruise specialist for the South Pacific . Each itinerary is meticulously planned, with every port of call an opportunity to discover the unique features of the surrounding area.

The spirit of Paul Gauguin Cruises

When you board the m/s Paul Gauguin you are transporting yourself into a different world, as with any PONANT vessel, where every moment is one of exquisite delight. A wide range of excursions are available to you every day - trips out in a 4x4, hikes on foot, kayak trips or scuba diving will have you exploring your destination from a brand new perspective .

Your onboard Polynesian hosts are 'Les Gauguines and Gauguins', who bring you the opportunity to experience this laid-back lifestyle that's so conducive to relaxation. You might also be interested in taking up our families and friends offer or our honeymoon offer, and our all-inclusive services.

A manageably-sized vessel with 165 staterooms and suites with sea views, the m/s Paul Gauguin has been designed to offer you incredible panoramic views across the translucent waters of the South Pacific, and great care has been taken to ensure each cabin gets plenty of light. The open and tranquil layout is matched by the elegant decoration that pays tribute to Polynesian culture. What you get is a chic, laid-back atmosphere perfect for either friendly get-togethers in the vessel's shared spaces or plenty of peace and quiet - it's up to you. The calm ambience of the ship is maintained through attentive service provided by the onboard staff, and delicious dishes carefully prepared by our Chef, make for a culinary experience to remember.

The cruises

Our experts have carefully designed six itineraries, ranging from 7 to 14 nights. All the unmissable spots such as Tahiti, Huahine, Taha’a, Bora Bora and Moorea are right at the heart of the m/s Paul Gauguin's cruise itineraries. Depending on the itinerary, our cruises can also take you to the untouched beauty of the Marquesas islands , diving into the world-renowned waters of the Tuamotu Islands and exploring the richness of the Cook Islands .

Each of the 165 staterooms and suites features a view of the sea and has been designed to maintain the guests' privacy. Like the shared spaces, their decoration is imbued with Polynesian art and is a perfect blend of elegance and authenticity.

Paul Gauguin Cruises is a unique cruising concept featuring high-quality service, and regularly wins awards.

Best Small Ship Cruise Line

Awarded to PONANT by the Global Traveler's readers at the Global Traveler Leisure Lifestyle Awards 2022

N°2 in the Small ships category

Awarded at the Condé Nast Traveler Readers’ Choice Awards 2021

N° 1 in the Small Ships Cruise Line in western Europe

Awarded at the World Luxury Travel Awards 2021

Best small-ship cruise line

Awarded in 2021 by the Global Traveler readers

LuxLife Magazinee

Travel & Tourism Awards Best South Pacific Cruise Experience Company of the Year 2021

Condé Nast Traveler

Gold List The World's Best Cruises 2021

LuxLife Magazine

Travel & Tourism Awards Midsize Cruiseship Company of the Year 2021

Travel Weekly

Reader's Choice Awards Cruise Line Under 500 Berths Winner 2020

Best Small Cruise Ship USA Today 10Best Readers' Choice Awards 2020

travAlliancemedia

Gold Travvy Award Best Cruise Line Australia/New Zealand/South Pacific 2020

The Trazees

Favorite Cruise Line 2020

Global Traveler

Best Small-Ship Cruise Line Fifth Consecutive Year 2020

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World's Best Luxury Tahiti, French Polynesia, Fiji and South Pacific Cruises

Discover paradise with french polynesia’s destination expert. check out our awards page for accolades from condé nast traveler , travel + leisure and so many more, m/s paul gauguin.

• With only 330 guests, this award-wining luxury ship sails year-round from Tahiti on all-inclusive voyages throughout French Polynesia and the South Pacific
• Crew to guest ratio of 1 to 1.5
• All oceanview accommodations, nearly 70% with balconies
• Space to guest ratio of nearly 58 to 1, one of the highest of any ship serving the North American market
• All onboard gratuities included
• Complimentary beverages including select wines and spirits, beer, soft drinks, bottled water, and hot beverages served throughout the ship
• Butler service in categories B and above, including in-suite bar setup and SoundDock® for iPod®
• In-suite minibar replenished daily with soft drinks, beer, and bottled water
• State-of-the-art retractable Watersports Marina
• Onboard dive program
• Onboard lecture program
• Two elegant restaurants and one pool-side grill
• Well-being and vegetarian selections and special dietetic menus upon request
• WiFi throughout the ship
• Complimentary 24-hour room service
• Complimentary in-room dining and movie channels

* Subject to availability as conditions allow. When unable to call there, we will be offering a tender to the pier and a free shuttle to Matira Beach, the island’s award-winning public beach that features restaurants, public facilities and shopping. Voted #1 in the best things to do in Bora Bora by U.S. News & World Report, Matira Beach boasts powdery white sand, waters in a thousand shades of blue, and is wonderfully uncrowded.

Awards and Accolades

The m/s Paul Gauguin ’s reputation as one of the finest ships at sea is celebrated by the numerous awards and accolades received over the years. We are proud and humbled that this exceptional ship—and Paul Gauguin Cruises—continue to be recognized by some of the top publications and critics in the industry, including these:

“#1 Small-Ship Ocean Cruise Line” Travel + Leisure , World’s Best Awards (2022)

“Best Small-Ship Cruise Line” Global Traveler , Leisure Lifestyle Awards (2022) Seventh Consecutive Year

“Gold List” Condé Nast Traveler , The World’s Best Cruises (2021)

“Favorite Cruise Line” The Trazees (2021) Second Consecutive Year

“Best Small Cruise Ship” USA Today , 10Best Readers’ Choice Awards (2020)

“Best Tahiti and French Polynesia Cruise Line” AFAR Travelers’ Choice Awards (2017-2020)

The opportunity to experience each destination in the most authentic, in-depth, and meaningful way is the very essence of luxury cruising with Paul Gauguin Cruises. Aboard our luxury vessel, you can choose from a wide array of shore excursions by land and sea that let you discover the dramatic beauty, rich history, and unique culture of your destination up close, in a small group.

For experienced and new divers! Parrotfish, clownfish, giant clams, sea turtles, sea anemones, eagle rays, sharks, octopi ... these are just a few of the dazzling species that make their home amid the translucent aqua lagoons and rainbow-colored coral reefs of French Polynesia, the Cook Islands, and the South Pacific. And they're yours to discover when you sail in luxury aboard the award-winning m/s Paul Gauguin!

Every voyage of The Gauguin offers optional diving excursions led by an expert dive team. Even if you've never dived before, you can take an onboard Discover SCUBA Diving class, earn credit toward PADI (Professional Association of Diving Instructors) certification, and dive in! The Gauguin offers PADI certification on board, as well as refresher courses, and is the only option for diving in the Marquesas.

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Paul Gauguin Cruises

by Far and Away Adventures Call: 1-888-883-2929

Your Dream Vacation is Here

Paul gauguin cruise vessels.

With three restaurants, a luxury spa, and our own watersports marina at your fingertips, as well as an attentive staff of 217, rest assured that your stay aboard The Gauguin is everything you want it to be and more. 

Paul Gauguin Cruises has been sailing since 1998 and continues to operate the Tahiti, Fiji and South Pacific itineraries. The Paul Gauguin cruises are an incredible way to discover all of the beauty French Polynesia and the South Pacific has to offer by boat. Read further to see some of the destinations we offer travel bookings for. 

Destination Guides

Tahiti Vacations

Discover the beauty of Tahiti when you travel by cruise ship. Book your Paul Gauguin cruise to see all of Tahiti today.

Fiji Vacations

We offer five different Paul Gaugin cruises which all tour different parts of Fiji and each cruise has its own unique experience.

Marquesas Islands Vacations

See the Marquesas Islands and discover all they have to offer when you book a cruise through French Polynesia.

Cook Islands Vacations

See the Cook Islands by cruise boat and visit the Northern and Southern Cook Islands on your dream vacation.

French Polynesia Vacations

See all of the islands of French Polynesia - from Bora Bora to Tahiti and Papeete, Moorea, and more. Book your Paul Gauguin cruise to visit French Polynesia.

Book Your Paul Gauguin Cruise

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TravelAwaits

Our mission is to serve the 50+ traveler who's ready to cross a few items off their bucket list.

11 Reasons Why A Paul Gauguin Cruise Is The Ultimate All-Inclusive French Polynesia Experience 

• Australia and South Pacific
• Cruises and Sailing
• Destinations
• French Polynesia
• Types of Travel

French Polynesia is filled with jagged volcanic peaks, unspoiled palm-studded beaches, and shimmering lagoons teeming with marine life. It’s a spectacular collection of islands and its rich culture is a key part of its magical allure. A luxury small ship voyage with Paul Gauguin Cruises offers unparalleled opportunities for making once-in-a-lifetime memories in this bucket-list South Seas destination.

Paul Gauguin Cruises is celebrating 25 years of sailing in French Polynesia this year and the cruise line recently invited me to sail on its seven-night “Tahiti & the Society Islands” voyage aboard the m/s Paul Gauguin . I met a number of repeat guests on my cruise and it’s easy to see why Paul Gauguin Cruises has a loyal following. The ship and the destination will steal your heart.

Here are 11 reasons why a voyage with Paul Gauguin Cruises is the ultimate all-inclusive experience in dreamy French Polynesia.

1. Award-Winning Small Ship

The m/s Paul Gauguin , affectionately referred to as The Gauguin , offers an exceptionally luxurious small ship experience in French Polynesia. Recently reimagined and redesigned with a chic flair, The Gauguin accommodates just 330 guests in a setting of relaxed elegance. I loved the camaraderie that developed among the vibrant, active, and extraordinarily friendly community of guests.

As the longest continually sailing luxury cruise ship in the South Pacific, the intimate m/s Paul Gauguin was purpose-built with a shallow draft to expertly navigate the region’s turquoise lagoons and access remote hideaways that larger ships can’t reach. It’s the ideal way to explore this region. The award-winning boutique ship was voted “World’s Best Small Ship Ocean Cruise Line” in 2022 by Travel + Leisure readers, adding to the hundreds of additional accolades received over 25 years. In 2019, Paul Gauguin Cruises became part of the acclaimed Ponant family of luxurious small ships.

Pro Tip: Take advantage of the ship’s spacious outdoor decks and view the collection of Polynesian artifacts and excellent digital museum with work by French artist Paul Gauguin .

2. Idyllic Island-Rich Itineraries

French Polynesia contains 118 islands and atolls, so you’ll want to see more than just one or two of these fairytale destinations while you’re there. Unpack once in your floating overwater bungalow and wake up somewhere new, effortlessly able to explore five or more legendary isles in a single trip. These pristine islands are undeveloped, tropical gems with magnificent scenery and no crowds. You’ll enjoy unforgettable days and nights on your voyage and the island views from the sea are truly spectacular.

Paul Gauguin Cruises offers seven unique cruise itineraries next year and nine in 2025, so it’s easy to go island-hopping on The Gauguin . No inter-island flight hassles and expenses are required. Longer stays in ports of call are a highlight of these immersive sailings, including overnights in Bora Bora and Moorea in many cases. These overnight visits provide the luxury of time in certain destinations, allowing for multiple activities and immersive exploration.

Pro Tip: It’s wise to arrive a few days before your cruise to adjust to the time zone changes. In addition, call Paul Gauguin Cruises 60 days before your journey to book a wide range of exciting fee-added shore excursions .

3. Luxurious Overwater Accommodations

After enjoying a wealth of unmatched experiences, it’s nice to retreat to your own elegant private overwater stateroom or suite to enjoy some quiet time. The Gauguin ’s well-appointed accommodations all offer magnificent ocean views and nearly 70 percent feature private balconies. I loved watching Technicolor sunrises and sunsets from my overwater balcony and toasting our day’s adventures each evening.

The ship’s spacious accommodations have been beautifully fitted with high-quality amenities and special touches, while some upper categories even offer butler service. Bathrooms feature full-sized tubs and in-room refrigerators are stocked daily by attentive room stewards. Wheelchair-accessible staterooms and family-friendly accommodations are available as well.

Pro Tip: To maximize charging options for electronics on your trip, bring a multi-port travel adapter and European plug adapters.

4. Extraordinary Service

The heart of The Gauguin is the fabulous staff and crew led by its charismatic French captain. The ship features a crew-to-guest ratio of 1:1.5, one of the highest at sea. The service on my sailing was unparalleled, as was the incredible spirit. There’s an irresistible enthusiasm present and the warmth and smiles are genuine.

It amazed me how much the team on The Gauguin went out of its way to provide personalized attention to guests on board. By the second day, the staff and crew knew our names, and others we saw as well. Numerous staff and crew members have been with the ship for 10 years or more, while five crew members are celebrating 25 years this year.

Pro Tip: See The Gauguin ’s Travel Concierge for help arranging e-bikes, car rentals, and restaurant reservations in ports of call.

5. Exceptional All-Inclusive Value

I often find myself daydreaming about my days in paradise aboard The Gauguin . The cruise exceeded my expectations and it was a sensational value compared to land-based resort packages in French Polynesia. So much is included when sailing with Paul Gauguin Cruises and the memories are priceless.

A luxury cruise aboard the m/s Paul Gauguin includes accommodations, onboard meals at every venue, 24-hour room service, complimentary cocktails and beverages, extraordinary shows and entertainment, Polynesian cultural immersion and activities, expert presentations, all shipboard gratuities, a variety of watersports, complimentary Wi-Fi, access to exclusive island escapes, and more. The all-inclusive pricing and incredible value make a voyage with Paul Gauguin Cruises a relaxing and stress-free escape.

Pro Tip: If you’re celebrating an anniversary, honeymoon, or vow renewal on The Gauguin , you’ll receive an invitation to a complimentary Polynesian blessing ceremony and an in-stateroom bottle of champagne. Additional celebration packages are available. 

6. Outstanding Fine Dining

Pack your appetite and plan to fully enjoy all the memorable culinary experiences on the m/s Paul Gauguin . The ship’s award-winning chefs create a wide selection of gourmet international cuisines and locally sourced Polynesian specialties, all carefully prepared and artfully served. The ship also does an excellent job catering to food allergies and special diets.

Guests can have five-star meals in their choice of three fully included fine-dining venues — La Veranda, Le Grill, and the L’Etoile main dining room, which offers a rotating daily menu of delectable choices. Wine selections are excellent and unlimited pours are included. Complimentary room service is also available around the clock, so enjoy the laid-back luxury of breakfast on your balcony or in bed.

Pro Tip: Head to La Veranda to make specialty dinner reservations at Le Grill and La Veranda once you’re on board. And don’t miss afternoon tea time; the ship’s pastries and desserts are amazing.

7. Authentic Polynesian Cultural Immersion

It’s rare for a ship to so beautifully showcase a destination’s culture. The m/s Paul Gauguin has been sailing year-round in French Polynesia for 25 years . The immersion in French Polynesia is seamlessly carried throughout the onboard experience. Leading this is a fabulous onboard troupe of local Tahitian hosts and hostesses, Les Gauguins and Les Gauguines , who authentically bring the Polynesian culture and spirit to life. The Polynesian culture is rich, vibrant, and positive — and the soul of Tahiti permeates the entire ship.

This deep sense of place was meaningful for me. I enjoyed all the Polynesian specialties served at meals, enriching Polynesian programming and entertainment with Les Gauguins and Les Gauguines , the ship’s memorable Polynesian Night, and connections with local Tahitians. Longer itineraries allow for even more immersion.

Pro Tip: Take part in Polynesian activities and events and bring tropical-inspired clothes to wear for Polynesian Night. A selection is also available in the ship’s well-stocked boutique. 

8. Exclusive Private Retreats

Paul Gauguin Cruises’ alluring private getaways are idyllic slices of heaven filled with memorable indulgences. Palm-fringed Motu Mahana , the cruise line’s exclusive islet off shore from unspoiled Taha’a, is a feast for the senses. This lovely jewel is a guest favorite and the barbecue banquet here is a gastronomic delight. I loved snorkeling and swimming in the crystal-clear turquoise waters, enjoying tropical drinks served in coconuts, and being serenaded with Tahitian melodies by Les Gauguins and Les Gauguines .

While there’s so much to experience in Bora Bora, don’t miss Paul Gauguin Cruises’ stunning private beach with jaw-dropping views of Mount Otemanu. The sugary white-sand beach and snorkeling opportunities are outstanding. 

Pro Tip: Bring your snorkeling gear and water shoes with you to the private retreats.

9. Watersports Marina

French Polynesia is filled with extraordinary coral reefs and cerulean lagoons; it’s paradise on Earth for watersports lovers. Paul Gauguin Cruises makes it easy for guests to experience the ocean’s many delights. A highlight of my cruise was snorkeling through French Polynesia’s natural aquariums, surrounded by graceful rays and tropical fish in a kaleidoscope of colors.

The Gauguin features a specially designed watersports platform on the ship, perfect for launching complimentary kayaks and paddleboards in numerous ports of call. Watersports equipment is available at Paul Gauguin Cruises’ private retreats and guests can check out free snorkel equipment for the duration of their cruise.

Pro Tip: If you plan to take advantage of The Gauguin ’s popular fee-based scuba diving activities, book your dives as soon as you’re on board.

10. Entertainment And Enrichment Programs

The Gauguin features an extensive array of engaging programs and outstanding entertainment throughout the day and evening. In addition to all the activities provided by Les Gauguins and Les Gauguines , special guest lectures, a wide variety of musical entertainment, and extravagant Polynesian performances are offered. Many resorts charge extra for these events.

Some of my favorite performances were the incredible French Polynesian folkloric shows of songs and dances by the Moorea Swing Boys and O Tahiti E local dance troupes. Famed actor Bruce McGill was also a guest speaker on our cruise. The crew show and musical entertainment in La Palette and the Piano Bar are superb.

Pro Tip: Allow plenty of time to enjoy the ship’s activities and check the Daily Program each evening to plan your next day.

11. Moana Explorer Program For Kids & Families

French Polynesia is an extraordinary destination for families to make unforgettable memories and celebrate special events together. The luxury cruise experience aboard the m/s Paul Gauguin is well-suited for families and multigenerational groups, and there were a number of both on our sailing. Families were thrilled with their experiences and some were already planning their return trips.

The cruise line’s complimentary Moana Explorer Program features enriching activities and experiences for kids and teens ages 7–15. Created in partnership with Te mana o te moana , a South Seas education and preservation foundation, the naturalist-led program includes daily fun-filled adventures and hands-on activities that help young guests and families learn about French Polynesia’s islands, Tahitian culture, and marine life. This outstanding program is offered on certain sailings during the holidays and summer months.

Pro Tip: Many activities are outdoors and the sun’s rays are intense. Families should pack long-sleeve rash guards, hats, and water shoes.

Nancy is founder of the Family Travel Network, launched in partnership with America Online. She serves on the Board of the Family Travel Association and is a consultant and frequent presenter at top travel industry conferences and events. Nancy is a member of the North American Travel Journalists Association and the International Food, Wine, and Travel Writers Association. She was honored with the Family Travel Association's Mike Janes Media Member Award in 2022.

Entertainment for everyone!

When you travel onboard The Gauguin, you won’t spend your days at sea simply biding your time until arriving at the next destination. On the ship, every day (and night!) brings new and exciting opportunities for entertainment and enrichment.

Les Gauguins & Les Gauguines

On every voyage of The Gauguin, you are accompanied by a troupe of Tahitian hosts and entertainers that bring the spirit of Polynesia to life. Enjoy a retelling of ancestral legends through dance, delight in traditional songs onboard and on the private motu, and learn local handicrafts during hands-on demonstrations. Couples celebrating a honeymoon or anniversary can even attend a Polynesian blessing ceremony.

Local Entertainment

In addition to Les Gauguins & Les Gauguines, on every voyage there are local performers onboard to entertain you. Don’t miss an evening spent with local group Mamas and Papas, whose dynamic performance of Polynesian dance and singing is a perennial guest favorite.

The crew members onboard The Gauguin are certainly experts at providing first-class service to the guests, but they also boast many other talents that they are proud to showcase in the crew show. Every voyage offers something different, but you’re always guaranteed a night of amazing entertainment, much of which showcases the unique cultures of the crew members’ home countries.

Le Grand Salon

When the sun goes down at sea, Le Grand Salon comes alive with spectacular performances. Every night brings something different, whether it’s Les Gauguins & Les Gauguines performing ote’a—a complex line dance accompanied by drums—live piano music, Broadway show tunes, or foot-tapping rock music. Return to the main lounge during the day for a game of table tennis or lecture from a roster of anthropologists, archeologists, and marine biologists, as well as visiting experts on other popular topics.

Pool and Pool Bar

Soak in the South Pacific sunshine with a day spent lounging by the outdoor pool. Cool off in the refreshing water, grab the drink of the day from the Pool Bar, or take in the scenery from a comfortable lounge chair.

La Boutique

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How to register your Agency

Create a travel agency account.

Travel Advisors from any of Paul Gauguin Cruises registered travel agencies may create a travel advisor account.

In order to comply with U.S. Federal Reporting requirements and to ensure timely and accurate commission processing, Paul Gauguin Cruises must verify and record your agency information. Please submit the following items to register your agency:

1. A letter on your Company Letterhead including your agency name, address, phone number, fax number, your name, and e-mail address. If you belong to a consortium, please also let us know which one.

2. A clear copy of your agency's IATAN, ARC or CLIA certificate. If you are not a member of IATAN, ARC or CLIA, please submit a clear copy of one of the following documents: ASTA membership certificate, a copy of your agency’s incorporation document issued by your state or province, or a local business license issued to your agency.

3. A completed IRS form W-9 Request for Taxpayer Identification Number and Certification (for more information, click here ).

If you have questions about how to complete these IRS forms, please consult your business accountant.

Please submit the three items listed above to the following email address: [email protected] .

We will notify you by e-mail when the registration process has been completed. If you have questions or need assistance with this process, please call Paul Gauguin Cruises at 1 (800) 848-6172.

Frequently Asked Questions

Q: How do I find the new Travel Advisor Center?

A: To find the new Travel Advisor Center, click on the “Login / Manage Trip” button at the top of the main navigation of www.pgcruises.com or click the “Travel Advisor Center” button on the footer of the PGC website.

Q: What are the steps to find the Agency ID (Agency Number)?

A: Your Agency ID appears on the front page of any past confirmation document made under your current Agency. If this is the first time your Agency is booking with us, please visit www.pgcruises.com/register-agency and follow the steps to register your Agency.

  Q: Why can't I register with my IATA or CLIA number?

A: In our current environment, the unique identifier for every Agency is the Agency ID.

In addition, with so many agencies merging and affiliating with other businesses, this unique identifier allows us to have the most current information in our systems.

  Q: What are the steps to register an Agency?

A: For the steps on how to register an Agency, please visit: https://www.pgcruises.com/register-agency.

Q: Can I use my old Paul Gauguin Cruises login?

A: Because this is a brand-new booking engine, we require new login credentials.

Q: Will the old Travel Advisor area/site link redirect me to the new site?

A: If you click on the “old” Travel Advisor Center (TAC), we have included a link to redirect you to the new TAC. Within the TAC you now have access to the B2B booking engine plus other tools available to help you grow your business. 

Q: Will I have to create my own registration, or can my Agency register as a master account and create sign-on’s for each Travel Advisor?

A: Each Travel Advisor will have to create their own registration in order to receive a password to access the Travel Advisor Center.

Q: Where can I find the Paul Gauguin Society number of a past guest?

A: The Paul Gauguin Society number can be located in a prior confirmation document of a past guest. If you do not have access to a prior confirmation document, you should call Reservations at 800-848-6172.

( Please note: If potential a traveler has completed a form on pgcruises.com, they’ve been assigned a Paul Gauguin Society number, even if they haven’t traveled with PGC or Ponant previously.)

Q: During the booking process, can I see the deck plan before selecting a stateroom?

A: The deck plan is only visible as you are allowed to choose a different room. If there is only one stateroom available, you will not be able to see the deck plan.

Q: Will I be able to make a booking online if I have a group contract?

A: Because all group contracts are different, you must contact us at [email protected] or call 877-495-0859.

Q: Will I be able to use the B2B Platform to make a booking for someone from Canada with a preferred Canadian rate?

A: Because we must verify booking eligibility, you may make the booking online, but you must contact us at 800-848-6172 so we can validate the booking and adjust the price as needed.

Q: How do I add a shipboard credit to my booking?

A: To verify agency and guest eligibility, please contact our Reservation Department at 800-848-6172.

Q: What forms of payment are accepted for a guest booking?

A: Major forms of payment are accepted (Visa, Mastercard, American Express). Please keep in mind that the credit card used must match one of the names on the guest’s booking. 

Q: Can I book a shore excursion online? 

A: Currently the system does not allow us to book shore excursions online. Shore excursions most likely are available 60 days prior sailing.

Q: I would like to add my consortium benefits while making a booking. Can I add my benefit online?

A: Because we must verify booking eligibility, you may make the booking online, but you must contact us at 800-848-6172 so we can validate the booking and adjust the amenity as needed.

Q: How can I book air as part of a cruise package?

A: To select the appropriate air package, you must contact us at 800-848-6172.

Q: How can I book a hotel package?

A: Select hotel packages are available online, for additional information on hotel packages, please contact us at 800-848-6172.

Q: How do I add special requests such as: anniversaries, blessing ceremonies, honeymoon, birthdays, etc?

A: Please contact our Reservation Department at 800-848-6172 for special requests and availability.

Q: Will I receive both a client friendly and Advisor version of the invoice?

A: Both versions will be sent to your email address.

Q: After making a booking or option, can I make edits to the reservation online?

A: To make changes to an existing booking, including cancelling the reservation, you must contact us at 800-848-6172 so we can validate the booking and adjust the information as needed.

Q: Can I make final payment online?  

A: Yes, final payment may be made online even if you have made your deposit over the phone with a Reservation Agent. You will only be able to make the full deposit amount or final payment amount. Should you wish to make partial payments against a booking, you must contact Reservations.

Q: Will I be reminded about final payment due dates and shore excursion availability?

A: At this time, the B2B Platform does not support autogenerated reminders.

  Q: Is there a way to denote guests in different rooms traveling together?

A: To denote guests travelling together in different rooms, you must contact us at 800-848-6172 and provide the booking numbers of the guests travelling together.

Q: Will agencies be set up as a ‘master account’ that can access any of the bookings that agents in their office make?

A: Only the agency's main contact will be able to see bookings made by their agency.

For any other questions, please visit our website at www.pgcruises.com or you may call us Monday – Friday from 9:00 am – 8:00 pm EST or email us at [email protected] .

Save up to 50% on Paul Gauguin Cruises!

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Paul Gauguin's prices fluctuate frequently, and you will always find the lowest price on this site. Our customers enjoy additional savings with special discounts we’ve negotiated.

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Now in our 41 st year, Vacations To Go is the largest cruise-selling company in the world. We've built a reputation for discounts, service and professionalism that is second to none.

Price Guarantee We work with every major cruise line in the world, and you'll find their lowest authorized prices with us. However, if you ever find a lower price for the same ship, date and stateroom category, before booking, we'll match it.*

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* The lower rate must be advertised on a competitor's website and available for booking at the time you contact us; offer does not apply to group rates.