Escales : Ponant’s luxury cruise magazine

PLUS DE RESULTATS

Destinations

Inspirations.

  • Curiosities
  • Get inspired

Luxury Cruises

0O5A3893_PO150123_le_Ponant_coursive_lifestyle©_PONANT-Julien Fabro (1)

Un new art of travel with PONANT

Discerning travellers seeking exclusive and moving experiences, spectacular landscapes and authentic encounters are invited to set sail on a luxury cruise with PONANT, where the joys of sailing are combined with exploration, contemplation and relaxation. A PONANT cruise promises adventures with a personal touch, guided by an experienced and passionate crew.

Full steam ahead for the Far North:a luxury cruise in the Arctic

Set off to discover the Arctic , the fascinating and challenging region of the first polar explorers, aboard our high-end ships , where everything is focused on luxury, comfort, refinement and intimacy. Outside, a myriad of fjords, sea ice, icebergs and glaciers – the favoured realms of whales, walruses, reindeer and polar bears – are just waiting to be admired.

Head to the largest desert in the world: a luxury cruise in Antarctica

Set off on an adventure to the vast expanses of the White Continent, following in the footsteps of Ernest Shackleton, Roald Amundsen and Jean-Baptiste Charcot. A land of adventure and science , Antarctica is encircled by the vast Southern Ocean and preserves countless fascinating and mysterious natural wonders. Subglacial streams and lakes, thousand-year-old volcanoes and mountains, windswept dry valleys, and more: these breathtaking polar landscapes are home to incredible wildlife, which includes petrels and albatrosses, Adélie, gentoo and Emperor penguins, leopard seals, whales and dolphins.

Explore the wonderlands of the Med: a luxury cruise in the Mediterranean

Revisit the Mediterranean and its incredible historical and natural treasures. Stimulate your senses by sampling the culinary delights of unspoilt regions and enjoy the quality of a luxury ship designed for travelling in the sun , with large windows, an underwater lounge, a heated seawater pool and relaxing spa treatments.

Raise awareness, preserve and respect

PONANT also works with international NGOs via its foundation to preserve ecosystems worldwide.

And it fully complies with international standards and best practices in polar environments to guarantee that these sensitive ecosystems are preserved.

These commitments are set out in PONANT’s ethics charter, which it is eager to share with its passengers in an effort to raise awareness.  

Photo credits: ©StudioPONANT / Ophelie Bleunven/ Gwenvaël Engel; ©PONANT / Julien Fabro

push-croisiere-ponant-1

To discover

The Japanese tea ceremony

Ponant's brochures

Would you like to know more about our exceptional destinations?

mockup-escales-en

  • Cruise Lines “P – Z”

405 topics in this forum

  • Recently Updated
  • Most Viewed
  • Most Replies

Ponant Roll Calls

Peterian

  • February 25

How to Deal With "Difficult" Posts or Threads on this Board

Host Jazzbeau

  • Host Jazzbeau
  • May 3, 2020

Le Bellot - Gentlemen's Dress Code

jpalbny

  • 7 hours ago

Northwest Passage Le Boréal August

  • Monday at 08:45 PM

Bag drop before check-in time

luxury-lizard

  • luxury-lizard

Gastronomy exploration Cruises vs expedition cruise

On board le lapérouse — new guinea odyssey — march 19-april 4, 2024 1 2.

highplanesdrifters

  • highplanesdrifters

Excursions and Tenders Questions from 1st Time Ponant Cruisers

  • summerclouds

"Spirit of Ponant" a 24 Meter Catamaran, Sailing Corsica Summer 2024 & Seychelles Winter 2024/2025

All about the premium pass (formerly the pass bar premium drinks package) 1 2.

  • AussieBoyTX

Scenic vs Ponant for Antarctica

Redking

Tipping 1 2

  • 2SailingNomads

Referral Needed 1 2

Ponant gift shop - luxury items, planning a ponant cruise in japan, adventure in madagascar, 1/13/24 to 1/26/24 aboard le champlain 1 2, wifi at le soleal.

81Zoomie

Accessible Cabin Le Jacques-Cartier

  • February 29

Announcing Paspaley Pearl by Ponant

  • February 11

Ocean Voyage on Le Commandant Charcot - October 2024

  • February 10

Le Jacques-Cartier

Ponant bonus, boots for antarctica cruising.

  • LittleFish1976

Ponant canceling South Georgia Island due to bird flu...

Expedition cruise - belize city to belize city (dumont d´urville nov 2023) 1 2 3 4.

  • Welcome to Cruise Critic
  • New Cruisers
  • Cruise Lines “A – O”
  • River Cruising
  • Cruise Critic News & Features
  • Digital Photography & Cruise Technology
  • Special Interest Cruising
  • Cruise Discussion Topics
  • UK Cruising
  • Australia & New Zealand Cruisers
  • Canadian Cruisers
  • North American Homeports
  • Ports of Call
  • Cruise Conversations

Announcements

  • New to Cruise Critic? Join our Community!

WAR_LOTS_.khiori466jpg.jpg

Click this gorgeous photo by khiori466 to Write a Review!

New Member Photos

IMG-20231201-WA0001.jpg

  • Existing user? Sign in OR Create an Account
  • Find Your Roll Call
  • Meet & Mingle
  • Community Help Center
  • All Activity
  • Member Photo Albums
  • Meet & Mingle Photos
  • Favorite Cruise Memories
  • Cruise Food Photos
  • Cruise Ship Photos
  • Ports of Call Photos
  • Towel Animal Photos
  • Amazing, Funny & Totally Awesome Cruise Photos
  • Write a Review
  • Live Cruise Reports
  • Member Cruise Reviews
  • Create New...

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

  • Request a quote
  •  Contact
  • Your luxury cruise with PONANT
  • Africa, Middle East & Indian Ocean
  • Atlantic Coast
  • Central America
  • North America
  • Northern Europe & Scandinavia
  • Ocean Voyages
  • Oceania & Pacific Islands
  • South America
  • The Mediterranean
  • Transatlantic
  • Show all destinations
  • See all cruises
  • Loyalty Cruise
  • Gastronomy & Wine
  • Polar Expedition
  • Tropical Expedition
  • Art & Museums
  • Smithsonian Journeys
  • Theatre & Literature
  • The Explorers Club
  • Show all themes
  • Back-to-back offers
  • Free Ocean Voyage
  • No single supplement
  • Flight credit
  • L'AUSTRAL
  • LE LAPÉROUSE
  • LE CHAMPLAIN
  • LE BOUGAINVILLE
  • LE DUMONT-D'URVILLE
  • LE JACQUES-CARTIER
  • LE COMMANDANT CHARCOT
  • Expeditions
  • Life on board
  • A different way to cruise
  • A tailor-made voyage
  • Why choose PONANT ?
  • PONANT benefits
  • Our Pavilions
  • Our 360-degree destinations
  • A more sustainable tourism
  • PONANT Foundation
  • Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

  • Gastronomy & Wine
  • Art & Museums

All our Cruises by port of call

Our current ports of call in  africa, middle east & indian ocean, our current ports of call in  alaska, our current ports of call in  central america, our current ports of call in  north america, our current ports of call in  south america, our current ports of call in  antarctica, our current ports of call in  the arctic, our current ports of call in  asia, our current ports of call in  caribbean, our current ports of call in  northern europe & scandinavia, our current ports of call in  the mediterranean, our current ports of call in  oceania & pacific islands, our current ports of call in  atlantic coast.

Suggested companies

Silversea cruises, msc croisières, norwegian cruise line.

ponant cruise contact number

PONANT   Reviews

In the Cruise Line Company category

Visit this website

Company activity See all

Your profile picture

Write a review

Reviews 4.1.

Most relevant

Ponant needs to improve

Ponant markets itself as a 5 star cruise line but in reality it is barely 4 stars. The coffee on board has no taste and no trained baristas either. The soups and vegetables served are usually lukewarm. Staff are polite but not overly friendly. The only really friendly crew members are the dining room and housekeeping staff who are all Filipino. Food was much better before 2020 and more “French cuisine”

Date of experience : April 27, 2024

Penguins, whales and amazing scenery

Ponant took us to Antarctica in Jan 2023. (From Dunedin to Hobart) We absolutely loved it. The ship Le Soleil has great viewing decks and lounges, the cabins are nice, the food fantastic and all the staff - both on board and the booking agents on shore - were just the best. We have cruised with other cruise lines - Seabourn and Silversea amongst them - but Ponant is now one of our favourites.

Date of experience : January 22, 2023

Reply from PONANT

Hello, Thank you for your positive feedback about your experience with us. We look forward to having you onboard again. PONANT Team

Dodged a bullet

Incredibly slow at processing a refund to the extent that I think this is their policy rather than an honest mistake. I recieved a partial refund (did they hope I would not notice the shortfall) but no one available to explain where the rest of my money is. Whole team in a meeting for 30 mins and will call you back - fair enough. Several hours later I call again to be told whole team is in a meeting for 30 minutes and they will call back. Beyond frustrated with the incompetence, poor communication and lack of service. Is this the sort of treatment you want from a luxury cruise line - if not give them a miss. I really feel I dodged a bullet if their admin is this bad before you sail I hate to think what sailing with them would be like

Date of experience : February 13, 2024

We apologize for the delay in processing your refund. Your experience is not up to our service standards and we are working to resolve this issue as quickly as possible. Thank you for your patience and understanding. The PONANT team

Great small and picturesque ports of…

Great small and picturesque ports of call. We like the personal touch, shuttles into town and town maps should we not do the offered excursions. Sometimes finding to ship for the initial embarkation and the process has been a bit chaotic. Like the French and when local wines are offered.

Date of experience : September 20, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our guidance. We look forward to having you onboard again. PONANT Team

Not worth the money: amateur hour on a 5 star ship

10 nites Seychelles and Zanzibar. The ship was lovely. The food was great. Most of the staff tried to be as accomodating as possible. BUT it was amateur hour much of the time. Departments on the ship had problems communicating with one another. Too many times was told "not my job." Planning for contingencies (bad weather, equipment problems, local access issues) was all done on the fly. French passengers were prioritized such that English speakers were denied meaningful access to the highlight of the trip: Aldabra atoll. HQ promised communication re the issues but one week later nothing but dead silence. Sorry but when one charges a premium price the value provided needs to be much better. The off ship experience was so disorganized and disappointing that it barely reached 2 stars. On a 5 star ship. With 6 star pricing. Ponant needs significant improvement before it can be recommended. The problems start at HQ and HQ is too proud to acknowledge the need for change. So much potential but not worth the money. Update: AFTER this review was published I received an offer for a 20% discount and a demand that I take down the review. Ponant senior management has far too little understanding of the need for timely communication and trust. I stand by the review above

Date of experience : February 08, 2024

Fantastically organized, great food and accommodation, friendly staff and great excursions from the ship. A smaller vessel with a maximum of about 280 passengers is certainly the way to go. Definitely worth the extra money if you’ve ever thought about a cruise but dread the thought of a massive floating listeria palace.

Date of experience : May 17, 2023

Beware of doing any village ‘tours’ on…

Beware of doing any village ‘tours’ on the Suvasuva (Fiji) part of a Pacific tour. We just paid USD110 per head to have a tour guide expound about Mr Tony Robbins and his programs on the island. There was little cultural insight, rather it was 4 hours of real estate information, ie which American owns which house,and of course, more of Mr Tony Robbins. It was the worst organised tour I’ve ever done, and would caution people.

Date of experience : January 17, 2023

Cruising in style.

Great experience, liked very much the smaller more intimate cruise and the French style and cuisine. The excursions were all very good, with English speaking guides for us. Already booked the next cruise with Ponant.

Date of experience : April 25, 2023

Best Cruising - Hands Down !

Our first cruise with Ponant from Alaska to Canada in 2019 was spectacular. The attention to detail was second to none in every aspect, from bow to stern, restaurants, entertainment, bridge, guide talks, escorted excursions, accommodation, and the food and service was exceptional After just one cruise it’ll be only Ponant for us. Really looking forward to our next one coming up !!!! Brian & Pam

Date of experience : August 03, 2022

Fabulous scenery (the Kimberley)Once on…

Fabulous scenery (the Kimberley)Once on board everything was easy.Crew were excellent and knowledgeable.Food and wine more than acceptable in fact most enjoyable.

Date of experience : August 04, 2023

Follow up on Ponant , be wary!…

I am following up on a report I sent regarding promise from Ponant following cancelled trip blamed on Covid. If you look at report Ponant were going to invite us to a short Cruise with them and once again they have let us down. We love Cruising and will be taking our 36th cruise in 2 weeks time onboard Queen Mary. Ponant being new to UK were offering trip to Rejkiavik from Edinburgh. Paid for Cruise our return flight and Hotel in Rejkiavik. Cruise was cancelled they say due to Covid but the same ship on same due was now due to be in Copenhagen, please be wary of Ponant!

Date of experience : September 17, 2022

Our Kimberly Cruise was fabulous

Our Kimberly Cruise was fabulous. The ship, Le Soleal, was very comfortable, with choice of casual or formal restaurants. The expedition leaders and all of the science experts were accessible, friendly and helpful. We learned so much on each of the daily expeditions. Not to be missed, in my view.

Super cruise line

Super cruise line, certainly the best experience we have had. First a trip from Panama thru the canal and on to Lima. Next a quick backwards S from Aukland down the Easter edge of North Island, thru the strait, and the western fiords around to end in Dunedin. Our third trip was an exploratory trip into the New Zealand fiords and south with 13 naturalists around the sun-Antarctic Islands. Love the quality of experience, live-aboard life, and the details the line and especially the expert crew and officers. Food, conversation, programs, and safety remains second to none thru all three voyages. Love the practical quality and style, in attitude and service. No unnecessary pretentiousness. Sign us up.

Service was exemplary

Service was exemplary. Food and wine choices were excellent. Staff were warm and friendly. Suite was extremely comfortable. I will definitely travel again very happily with Ponant.

Date of experience : April 18, 2023

From the moment we embarked on the…

From the moment we embarked on the yacht until embarkation we were made to feel welcome and like family. The hardware is delightful, the staff attentive and the cuisine outstanding. Only bug was the little additional charges for some drinks especially when you were invited to a cocktail party and then charged for champagne, best to have this additional cost included. We have already booked another cruise to Norway and next year French Polynesia.

Ponant is the best cruising company

Ponant is the best cruising company we have encountered up to today. They produce a real 5 star hotel environment on their small ships, giving an exclusive experience. Cabins, food, drinks, and - most important - employees are just perfect.

Date of experience : June 28, 2023

Sailed from Bergen

Sailed from Bergen, Norway to Glasgow, Scotland, my second Ponant cruise. There were multiple excursions available to choose from in each port, and I signed up for the pre-cruise tour of Bergen. Everything went smoothly, but boarding in Bergen took a long time, and it was not clear that the trip would not actually include seeing Glasgow, since the port where the cruise ended was outside the city, and bus transportation went directly to the airport.

Date of experience : August 14, 2022

Ponant Refusing Refunds

The Seychelles has banned cruises there through 2022. Until they decide to cancel, we can't get a refund per their Terms and Conditions. However they have refused refunds for all of their recent cancellations even though they are legally obligated to do so only offering Future Cruise Credits. Upon cancellation by Ponant, we will file a credit card dispute for a refund. Additionally, our trip insurer said they will give us a refund if Ponant will not. The world is watching you Ponant. Update: We were able to get a full refund from our credit card company without any problem.

Date of experience : May 20, 2020

Hello, As all the comments from our passengers are very important for us, we would like to contact you to discuss about your last experience with PONANT. In order to call you as soon as possible, we invite you to email us at [email protected] with your contact details. With our warmest regards, The PONANT team

Ponant is a 5 star hotel and a 2 star…

Ponant is a 5 star hotel and a 2 star Michelin restaurant on the water. The food and wine are incredible!! The service was fantastic. The shore excursions were well curated with expert guides. A wonderful experience!

Date of experience : October 01, 2023

Great experience

Excellent staff, excellent food, excellent wines. Only somewhat negative is the bar staff - Eastern European - need to smile more, like your Filipino staff on other ships.

Date of experience : April 11, 2023

Hello, Thank you for your positive feedback about your experience with us. Don't hesitate to share more details with our customer service so we can improve our crew trainings. We look forward to having you onboard again. PONANT Team

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

  • Request a quote
  •  Contact
  • Your luxury cruise with PONANT
  • Africa, Middle East & Indian Ocean
  • Atlantic Coast
  • Central America
  • North America
  • Northern Europe & Scandinavia
  • Ocean Voyages
  • Oceania & Pacific Islands
  • South America
  • The Mediterranean
  • Transatlantic
  • Show all destinations
  • See all cruises
  • Loyalty Cruise
  • Gastronomy & Wine
  • Polar Expedition
  • Tropical Expedition
  • Art & Museums
  • Smithsonian Journeys
  • Theatre & Literature
  • The Explorers Club
  • Show all themes
  • Back-to-back offer
  • Free Ocean Voyage
  • No single supplement
  • Flight credit
  • L'AUSTRAL
  • LE LAPÉROUSE
  • LE CHAMPLAIN
  • LE BOUGAINVILLE
  • LE DUMONT-D'URVILLE
  • LE JACQUES-CARTIER
  • LE COMMANDANT CHARCOT
  • LE PAUL GAUGUIN
  • Expeditions
  • Life on board
  • A different way to cruise
  • A tailor-made voyage
  • Why choose PONANT ?
  • PONANT benefits
  • Our Pavilions
  • Our 360-degree destinations
  • A more sustainable tourism
  • PONANT Foundation
  • Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

  • Gastronomy & Wine
  • Art & Museums

Ponant benefits

As you've trusted us to pamper you, we're sending several preferential offers your way.

Referrals, multiple cruises, solo or family travellers - discover all the advantages you can benefit from by reserving your cruise with PONANT.

PONANT Yacht Club

Go on several cruises with our company and you'll become part of the PONANT Yacht Club and you can enjoy personalised attention , exclusive offers both aboard and on land, and the best dedicated offers .

PONANT Bonus

Decided to go? Book your trip as soon as sales open and benefit from special promotional rates .

Before and after the cruise

As your trip starts well before your cruise, we'll assist you right from booking your reservation. Our teams are at your service to personalise your stay or reserve your before and after cruise programmes .

Refer-a-friend offer

Do you enjoy travelling with Ponant? Refer your friends and relatives and get a reward from our refer-a-friend offer. Sponsor and the person sponsored benefit from a €500 off per stateroom.

Reductions and special offers

Whether you're travelling on your own, as a family or with friends, you can benefit from our special offers . Feeling the spirit of adventure? Connect several cruises at preferential rates.

PONANT Insurance

Thanks to PONANT insurances you can travel with peace of mind . You're covered against all risks and inconveniences which could arise either before or during your cruise: cancellations, repatriation, lost or delayed luggage, civil liability etc.

Refer us to your friends

Have you enjoyed cruising on our ships? Introduce PONANT to your relatives and friends and take advantage of our Refer-a-friend Program

As a SPONSOR , I receive a

€500 off, per stateroom after sponsored person books (1)

The number of referrals is unlimited. Referral savings amounts can be accumulated.

The PERSON SPONSORED will enjoy of

€500 off, per stateroom on his/her first cruise (1)

I want to take advantage of this offer:

I contact my travel agency or my travel advisor, (1) terms of offer.

✓ €500 off, per stateroom for the sponsored person on his first cruise.

✓ The sponsor must have already sailed on a PONANT ship.

✓ The person being sponsored cannot have previously sailed on a PONANT ship.

✓ €500 off, per stateroom on the sponsor's next cruise, as soon as the sponsored person cruise is booked.

✓ The sponsor and the person sponsored cannot be a current or a former employee of PONANT or a travel agency.

✓ The sponsored person’s savings apply immediately and is limited to one use per stateroom and per person sponsored. The saving for the sponsor is valid for his/her next cruise, after the person they refer booked.

✓ The sponsor’s savings must be applied to one cruise and can be combined with current offers. However, the sponsored person’s savings cannot be combined with longterm offers, except for the PONANT Bonus.

✓ The sponsor and the person sponsored refers may not share the same stateroom.

✓ The sponsoring request will be rejected if the person sponsored or any member of his/her household has already been sponsored.

✓ A sponsor can refer any number of people, but only one per household.

✓ The reduction for the sponsor must be used at once.

✓ Savings for the sponsor and the sponsored person cannot be taken as a payment or cash refund.

✓ The sponsor should give his/her PONANT Yacht Club number to the person(s) they wish to refer for identification purposes. In the lack of identification details, sponsorship will not be possible.

Under the Data Protection Act you have the right to access and correct information that concerns you by writing to PONANT.

Whether you're travelling on your own, as a family or with friends, you can benefit from our special offers . Feeling the spirit of adventure? Connect several cruises at preferential rates. We have come up with a range of reductions and special offers so that you can go on the cruise you have been dreaming of.

Honeymoon Offer

  • 5% off the cruise-only rate, port taxes excluded**
  • Bottle of champagne on arrival
  • A photography session and your 5 favourite photos for free (except on board Le Ponant)
  • 2 spa treatments (maximum value : €120 per treatment - except on board Le Ponant)
  • Surprise aboard

Wedding anniversary

If you are celebrating any multiple of five years of marriage or civil union (PACS), enjoy a € 200 / AUD 300 / US$ 260 / £ 175 reduction per stateroom /suite for a cruise taken during the calendar year of your anniversary.

* Offer valid on presentation of proof. Discount applicable once a year anniversary.

Privilege Single Offer

We would like to give our guests who travel alone the opportunity to enjoy an intimate experience aboard our ships. Discover here the selection of exceptional cruise itineraries and departure dates available for the Privilege Single Offer.

* The Privilege Single Offer depends on the type of staterooms and the availability at the time of booking. The cruises for which the offer is valid are subject to change.

Family and Friends

Because you often want to share your cruise with your family or friends, we have a special offer for you. From the fifth person onwards on the same booking with one payer, the whole booking will benefit from a 5%* discount on the port to port cruise price only, excluding port and security taxes.

And because your little ones are often great explorers too, children can now board the company's ships from the age of 1 and up on Yachting cruises, from the age of 6 and up on Expedition cruises and from the age of 8 and up on Le Commandant Charcot . Children and teenagers sharing their cabin with one or two adults also receive special discounts.

*All passengers must be on the same booking number to qualify for the discount.

Consecutive Cruises

Take advantage of our special consecutive cruises offers (1):

  • On all cruises: -10% on any combined cruises
  • On a particular selection of cruises (2):
  • the 2nd consecutive cruise, - 20%
  • the 3rd consecutive cruise, - 30%
  • the 4th consecutive cruise, - 40%

(1) Reduction does not apply to the first cruise and relates to the port/port fare not including port taxes. (2) Please consult the list of cruises benefitting from this offer here .

Owner’s Suite

All Owner's Suite bookings come with the following benefits:

  • A one-hour spa treatments per person in the well-being space, chosen from the facial and body treatments on offer (1)
  • One private transfer (round trip): Airport - Hotel - Port (2)

(1) Does not include additional purchases, limited to two treatments per booking, NO-refundable, NO-transferable and not valid during an Ocean Voyage. (2) Unless the transfer is already included in your package - Limited to one round trip per booking.

For more information about your benefits, please refer to the Terms and Conditions .

Being loyal to PONANT lets you take full advantage of the pleasures of cruising. As members of the PONANT Yacht Club , you will receive personalised attention , exclusive services both on board and on land, and offers not available to other guests.

Your BENEFITS *

ponant cruise contact number

(1) Discount on your future bookings

(2) Discount for onboard expenses, except for excursions

(3) Onboard credit

(4) Complimentary onboard laundry service

The opportunity to join the PONANT Yacht Club’s Loyalty cruises

(5) Possibility of complimentary upgrade, depending on availability

(6) Change your choice of cruise without incurring charges

(7) Dedicated phone line

(8) Priority boarding

Which discounts will be applied on your future bookings?

ponant cruise contact number

Booking your next 5-star cruise with PONANT !

Join the private pyc facebook group.

Follow our news closely and share your best memories and tips with the other members of the group.

ponant cruise contact number

The PONANT Yacht Club card is presented to each adult guest aged over 18 and eligible for the PONANT Yacht Club programme. The benefits and status are acquired upon confirmation of the reservation, unless it is cancelled prior to departure, and may be modified without notice. Free-of-charge or cancelled cruises – regardless of the reason for the cancellation – and cruises booked as part of a Group reservation (through a group travel agency) or a ship Charter, are not taken into consideration when calculating loyalty status. Benefits and status are available as soon as an individual booking is confirmed. (1) The discount on your future bookings applies to port-to-port prices, and excludes taxes, discretionary expenses and transfers. This discount can only be combined with the PONANT Bonus discount, the discount applied to onboard cruise sales, the Referral Program offer, the Privilege Single offer and with the consecutive cruises discount. (2) The discount for onboard expenses , applies to everything other than ‘Prestige’ brands in the Boutique, jewelry, watches and tobacco; as well as high standard spirits, exceptional champagne and wines aboard Le Commandant Charcot and Le Ponant . The complete list of these products is available at reception during the cruise. Aboard Le Paul Gauguin , SCUBA diving, jewelry from the Boutique, Algotherm Dermo Ocean Spa, art sales and dance groups CD’s and DVD ’s are all excluded from the discount for onboard expenses. (3) Onboard credit is NO-exchangeable, NO-refundable and NO-transferable. It is valid for all expenses on board (excursions included), once all eligible discounts have been applied. Onboard credit can be used on the Paul Gauguin and will be offered in the following equivalent US dollar amounts: $50 for MAJOR / $100 for ADMIRAL / $150 for GRAND ADMIRAL / $200 for COMMODORE. Not valid on pre-bookable and pre-payable tours, excursions or cruise programmes or for gratuities. (4) Laundry service is free on board, with a limit of two items per day and per person for MAJOR members, and five items per day and per person for members with higher status. (5) Complimentary upgrades offered on board, to a superior cabin category or to the same category on a superior deck, are based on availability, offered within a maximum of 48 hours after boarding and only for PONANT cruises. (6) You may change your cruise free of charge the first time you change your cruise package, provided that the request is made 90 days or more before the cruise’s departure date (and 150 days or more for Expedition Cruises). The new departure date must be within 12 months of the original planned departure. Only one change can be made free of charge per calendar year per person for GRAND ADMIRAL and COMMODORE status, regardless of the cruise in question, and can only be applied to the first change only. (7) Dedicated phone line is only available for French-speaking COMMODORE, as well as Australian and New Zealand GRAND ADMIRAL and COMMODORE and only for PONANT cruises. (8) Priority boarding is subject to availability and only applies to certain ports of embarkation and only for PONANT cruises. Have you lost your PONANT Yacht Club card? You can make a request directly via our website by filling in the form on the Contact page and telling us that you have lost your card. We will send you your new PONANT Yacht Club card as soon as possible.

PONANT BONUS

A cruise is a holiday one prepares in advance. Our promise is to guarantee you the best fares as early as possible so that you can make those preparations in the utmost comfort. It is why we introduced the Ponant Bonus, a promotional fare with savings up to 30%. Depending on the cruise availability, the fare is liable to increase. Do not wait any longer, book now to enjoy the best fares.

ponant cruise contact number

Do not wait, book your cruise!

A tailor-made insurance contract.

For your safety and comfort , subscribe to our insurance contract specially designed for PONANT. It guarantees you throughout the duration of your trip, both in the event of cancellation before departure and for damage to your luggage during transportation or in case of medical problems during the cruise.

Insurance guarantees

Price of the trip per person

From 0 to €50,000

5.90% per person

More than €50,000 and up to €150,000

10.90% per person

Scope of your insurance coverage

Comprehensive package with guarantees in case of cancellation before your departure and incidents during your trip

Residential areas concerned

Up to 9 persons registered under the same contract can be covered in case of trip cancellation.

Luggage cover

In case of theft of valuable items, damage to luggage, delayed luggage delivery

Repatriation cover

Reimbursement of medical expenses abroad

Up to €300,000 per person

Repatriation or medical transport

Actual expensess

Return impossible

Hotel expenses

Up to €300 per night per person (max 14 nights)

Trip extension

Up to €5,000 per person

Trip cancellation cover (1)

Coverage limit (Amount of your trip) (2)

Up to €150,000 per person depending on the amount of the stay

Missed departure cover (3)

Stay interruption cover (4)

Traveler's civil liability

Price of the trip per person From 0 to €50,000

Luggage cover In case of theft of valuable items, damage to luggage, delayed luggage delivery

Repatriation cover Reimbursement of medical expenses abroad

Actual expenses

Return impossible hotel expenses

Garantie interruption de séjour (4)

(1) Including for epidemic/pandemic reasons. (2) Reimbursement by the Insurance Company of your cancellation fees in the event of:

  • Cancellation due to serious illness, serious bodily injury, or death of the insured or a family member not traveling, including for an illness related to an epidemic/pandemic, or quarantine before departure.
  • Cancellation for any other justified reason preventing departure or the exercise of planned activities during the trip.

(3) In case of failure of outbound or return transportation following a justified event:

  • Refund of modification fees for the original transport ticket,
  • Or refund of the new transport ticket if the original ticket is not refundable, up to €2,000 per person and €10,000 per event.

(4) In the event of interrupted travel following an event (repatriation, early return): coverage of unused cruise and land days (excluding transportation) up to €50,000 per person. If you are required to extend your stay, the contract covers hotel expenses (room and breakfast) and repatriation to your home as well as those of eligible family members or an insured companion, up to the amount indicated in the Coverage Table.

These details are extracted from the coverage and are not contractual. Like all insurance contracts, they include deductibles, limitations, and obligations in the event of a claim. Contract details are available upon request from your travel advisor.

You can subscribe to these contracts up to 14 days after the confirmation of your booking. All insured persons on the same booking must subscribe to the insurance contract.

Download the travel insurance information document .

For more information, contact your travel advisor at +33(0)4 91 16 16 27.

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

  • Request a quote
  •  Contact
  • Your luxury cruise with PONANT
  • Africa, Middle East & Indian Ocean
  • Atlantic Coast
  • Central America
  • North America
  • Northern Europe & Scandinavia
  • Ocean Voyages
  • Oceania & Pacific Islands
  • South America
  • The Mediterranean
  • Transatlantic
  • Show all destinations
  • See all cruises
  • Loyalty Cruise
  • Gastronomy & Wine
  • Polar Expedition
  • Tropical Expedition
  • Art & Museums
  • Smithsonian Journeys
  • Theatre & Literature
  • The Explorers Club
  • Show all themes
  • Back-to-back offers
  • Free Ocean Voyage
  • Free solo supplement
  • Flight credit
  • L'AUSTRAL
  • LE LAPÉROUSE
  • LE CHAMPLAIN
  • LE BOUGAINVILLE
  • LE DUMONT-D'URVILLE
  • LE JACQUES-CARTIER
  • LE COMMANDANT CHARCOT
  • LE PAUL GAUGUIN
  • Expeditions
  • Life on board
  • A different way to cruise
  • PONANT Plus
  • Why choose PONANT ?
  • PONANT benefits
  • Our Pavilions
  • Our 360-degree destinations
  • A more sustainable tourism
  • PONANT Foundation
  • Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

  • Gastronomy & Wine
  • Art & Museums

Ponant Plus

We are covering the 'to and from' so you can enjoy the 'here and now'. We understand your exploration experience begins from the moment of inception to being welcomed aboard and continues even after your voyage has come to an end.

Going the extra mile with PONANT PLUS

Let PONANT take care of all your pre and post-voyage arrangements effortlessly. From land transfers and hotel accommodations to embarkation, disembarkation, flights, and more, we've got you covered every step of the way, ensuring a seamless experience from start to finish. Services we offer: • Domestic and international flights • Land transfers • Hotel accommodation • Pre and post-voyage tours PONANT PLUS offers extensive added value to your chosen exploration, ensuring you will embark with ease and return rejuvenated. For more information, please consult your travel agent or your PONANT consultant for a personalised quote.

Cover-More Travel Insurance

We're proud to partner with Cover-More Insurance, enhancing our commitment to luxury and safety. You can embark on your journey with confidence, knowing you are protected against any mishaps.

Help and assistance from start to finish

From the booking of your cruise through to your departure, we help and assist you with every stage of the process right up to the beginning of your voyage.

  • 24 to 9 months before the departure
  • 9 to 6 months before the departure
  • 6 to 2 months before the departure
  • 1 months before the departure
  • Post-cruise

You can book your Ponant cruise several months prior to departure. We'll also guide and assist you in the period up to your voyage. We'll be available at all times, in particular to pre-book your flights, your before and after cruise programmes or your excursions.

In the days following your booking, you'll receive an email that will enable you to complete your MY PONANT account with the required information for your stay with our company.

You will be notified when our pre- and post-cruise programmes go on sale and about flight booking options . You can then make your bookings through your advisor.

We will arrange the formalities for your departure and invite you to update your MY PONANT profile by, in particular, entering your passport number and checking its validity date .

You will be provided with details about the excursions available on your itinerary by email (does not apply to expedition cruises). As places on excursions are limited, we strongly recommend pre-booking with your advisor by email or telephone as early as possible.

Your travel documents will be sent to you: • Your personalised travel book • Luggage tags • Essential boarding documents and information

An SMS will be sent to you 3 days prior to your boarding summarising useful information.

The PONANT Travel Book

Sent by post several weeks before the start of your cruise, the Travel Book contains all the practical documents and detailed information required for your voyage to go smoothly. This includes:

  • A word of welcome from your captain
  • The dates and itinerary for your cruise
  • Information about the ship and your stateroom or suite
  • Details of excursions offered on board
  • Detailed information about pre- and post-cruise programmes
  • Tips and advice about what clothing to take
  • Telephone numbers to call in case of emergency

To receive all of this information, pass your information on to your Travel Advisor.

  • Notification on the PONANT application
  • Email notification
  • Information is on your Travel Documents

At PONANT, we pride ourselves on delivering unparalleled luxury cruises coupled with unwavering commitment to our guests' safety and wellbeing. That's why we're proud to offer an added layer of peace of mind for our guests in collaboration with Cover-More Insurance. Seamlessly blending luxury with safety, our collaboration with Cover-More ensures travellers embark on their voyages with confidence and reassurance. Whether exploring the polar landscapes or basking in the sun-soaked destinations, guests can now indulge in unparalleled experiences knowing they're safeguarded against unexpected mishaps. With PONANT and Cover-More, embark on unforgettable journeys knowing every moment is protected. Follow the link below to get a quote for your travel insurance.

24-Hour Assistance

In the case of an emergency, all Cover-More policy holders have access to a 24-hour emergency assistance service. Global numbers to call for Cover-more emergency assistance: (The emergency number will depend on the country you are calling from.)

  • USA: 1800 937 9763
  • Canada: 1800 645 8714/li>
  • UK: 0800 892 014
  • New Zealand: 0800 445 524
  • Other Countries: +612 8907 5619

Please note: If your trip involves travel to a country (or part of the country) that the Australian Government advises travellers via smartraveller.gov.au to “Reconsider your need to travel” or “Do not travel”, and you choose to continue with your trip, please understand that we may not be able to provide you with emergency assistance at that location because the current situation (which is the subject of the warning) in that country (or part of the country) may limit our ability to do so.

ponant cruise contact number

Hey, your browser is out of date!

ponant cruise contact number

Founded in 1988, PONANT is now the benchmark for a new style of luxury cruises. This enables us to look to the future with confidence and to carry out large-scale projects such as building new ships, technical and technological innovations, new itineraries and unique partnerships.

Accommodation

Entertainment, onboard facilities, kids & teens, l'austral.

ponant cruise contact number

Le Bougainville

Le champlain, le commandant charcot, le dumont-d'urville, le jacques cartier, le lapérouse, paspaley pearl, spirit of ponant.

  • Reset Sort By: Price Price

Destination

Departure date.

ponant cruise contact number

Unfortunately there are no itineraries matching your current criteria.

Consider changing your search or updating your filter selections.

Book with Confidence

❖ Financial protection afforded by our ABTA and ATOL industry bonding, giving you complete peace of mind.

❖ Dedicated team of experienced luxury travel concierge waiting to tailor your holiday to your personal requirements.

❖ We can arrange all of your travel arrangements, airport lounges and much more to make your holiday as easy as possible.

❖ Part of the Award-Winning Fred. Olsen Travel family with over 35 years of experience.

Recent Awards

ponant cruise contact number

Monday to Saturday: 9am - 5pm

Sunday: 10am - 4pm

Bank Holidays: Closed

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

  • Request a quote
  •  Contact
  • Your luxury cruise with PONANT
  • Africa, Middle East & Indian Ocean
  • Atlantic Coast
  • Central America
  • North America
  • Northern Europe & Scandinavia
  • Ocean Voyages
  • Oceania & Pacific Islands
  • South America
  • The Mediterranean
  • Transatlantic
  • Show all destinations
  • See all cruises
  • Loyalty Cruise
  • Gastronomy & Wine
  • Polar Expedition
  • Tropical Expedition
  • Art & Museums
  • Smithsonian Journeys
  • Theatre & Literature
  • The Explorers Club
  • Show all themes
  • Back-to-back offers
  • Free Ocean Voyage
  • No single supplement
  • Flight credit
  • L'AUSTRAL
  • LE LAPÉROUSE
  • LE CHAMPLAIN
  • LE BOUGAINVILLE
  • LE DUMONT-D'URVILLE
  • LE JACQUES-CARTIER
  • LE COMMANDANT CHARCOT
  • LE PAUL GAUGUIN
  • Expeditions
  • Life on board
  • A different way to cruise
  • A tailor-made voyage
  • Why choose PONANT ?
  • PONANT benefits
  • Our Pavilions
  • Our 360-degree destinations
  • A more sustainable tourism
  • PONANT Foundation
  • Certifications and distinctions

Where would you like to travel with PONANT?

Which period?

What are you looking for?

  • Gastronomy & Wine
  • Art & Museums

Ponant website

Welcome to our website! Find out how to access your personal area step by step and discover all of your important information.

Log in to your personal area

1. Click on this link https://en.ponant.com 2. Click on the "Login" tab at the top right 3. Click on "Access your pro space" to log in

  • If you do not yet have an account, you can create it easily by clicking on “Create your account”, then fill in your agency code . If you have forgotten your agency code , please contact your dedicated sales representative.
  • If you already have an account, but you have forgotten the password, don't panic! You can reset it at any time using the “Forgot Your Password?” button.

NEW: You only have to log in once and your details will be saved (make sure you've enabled cookies to do this)!

ponant cruise contact number

Your AGENT AREA homepage

Easily find your agency code , as well as all your key contacts at PONANT (sales team, booking team) using the “Contact” button placed in the top menu of the home page.

ponant cruise contact number

Search for a cruise

You can find a cruise in the search bar by searching for a code, name, destination, activity or even a departure date. For advanced search, click on the filter under the search bar. IMPORTANT: to view your search results, click on "Apply" and then "Search"!

ponant cruise contact number

Your bookings

Click on the "my bookings" tab to easily find all your current and past bookings, as well as advice to pass on to your clients before their departure.

ponant cruise contact number

Your agent offers

Find your exclusive offers at any time to travel with PONANT.

ponant cruise contact number

Your Marketing tools

Find all of your sales tools to get to know the company and promote our cruises to your customers (brochures, sales guide, customer benefits and commercial leaflets, training videos, window posters etc).

ponant cruise contact number

Your advantages

Find our confidence charter gathering all our strong commitments to you, our travel agent partners, such as our uniform rates and systematic respect for the customer journey.

ponant cruise contact number

Your personal information

Here you will find your profile details as well as those of your agency. You can also change these to make sure you are receiving all of our communications.

ponant cruise contact number

Your communications preferences

In order to best meet your needs, you can choose how you wish to receive information from PONANT.

ponant cruise contact number

IMAGES

  1. PONANT: What's on board?

    ponant cruise contact number

  2. Ponant

    ponant cruise contact number

  3. Ponant luxury cruise

    ponant cruise contact number

  4. Ponant Cruises

    ponant cruise contact number

  5. Luxury Ponant Yacht Cruises and Cruise Tours

    ponant cruise contact number

  6. Luxury line Ponant set to deploy first Australian ship

    ponant cruise contact number

VIDEO

  1. Ponant Cruise Lines Cert Workshop 2022

  2. Experience luxury and adventure with Ponant Cruises! #shorts #cruiselife #cruisetravel #antartica

  3. Ponant's Le Bellot, Dublin, Ireland

  4. Sailing Serenity: A Brief Escape on the Open Sea

  5. Compagnie du Ponant

  6. PONANT Life On Board Ponant Luxury cruise

COMMENTS

  1. PONANT cruises: World's leading luxury yacht expeditions cruise line

    Select a luxury cruise with PONANT. We offer a large range of cruises a la française, sailboat cruiseline, all inclusive vacation cruise package. ... or contact your travel advisor . Get in touch with PONANT! ... As the number one luxury polar cruise operator, we offer a range of discovery expeditions to the majestic landscapes of the Arctic ...

  2. Cruise FAQ : all the answers to your questions

    You will find frequently asked questions in the FAQ section below. For more information, contact us by clicking here . RATES. RESERVATION AND CANCELLATION. BOARDING AND DISEMBARKING. OUR HEALTH PROTOCOL. PORTS OF CALL AND EXCURSIONS. EXPEDITION CRUISES.

  3. Ponant website

    Contact ; Login ; Menu; Your luxury cruise with PONANT; Cruises and destinations. Where ? Africa, Middle East & Indian Ocean; Alaska; Antarctica; Asia; Atlantic Coast; ... Easily find your agency number. Search for a cruise. You can find a cruise in the search bar by searching for a code, name, destination, activity or even a departure date ...

  4. Cruises and destinations

    Reykjavík - ReykjavíkLE COMMANDANT CHARCOT. 10 nights on board. Dates: 5/6/2024 to the 5/16/2024. Other available dates. Starting from $19,680 per person. 25% Ponant Bonus. New.

  5. The World Leader of Luxury Small Ship Expeditions

    Intimate Yachts Built for Expeditions. Ponant's fleet of luxury small ships and intimate yachts welcomes on board a limited number of passengers, so guests maintain their privacy and enjoy the feeling of being on their own private yacht — able to call at iconic, international ports as well as secret harbors accessible only to smaller-sized ships.

  6. Cruise On LE PONANT

    Le Ponant. Le Ponant, the company's iconic three-master and the first sailing ship in the world to be awarded the Relais & Châteaux label in 2023, symbolises our commitment to a more sustainable form of travel. Up to 32 Guests. 16 staterooms & suites. 33 crew members.

  7. Frequently Asked Questions

    In 2020, PONANT was recognised as "the cruise operator with the greenest fleet in the world in terms of airborne emissions" by the German NGO, NABU. PONANT was awarded the Prix des Palmes du Tourisme Durable 2020 (Prize for Sustainable Tourism) in the "Voyage" category for the elimination of heavy fuel oil in favour of LS MGO.

  8. Luxury Cruises & Expeditions

    Select a luxury small ship cruise or expedition with PONANT, with itineraries from polar to tropical regions. We offer a large range of cruises a la française, sailboat cruise line. Worldwide destinations: Antarctica, the Arctic, the Kimberley, Alaska, the Mediterranean, Northern Europe, North and South America, Asia, New Zealand, Polynesia, Melanesia...

  9. Our luxury sailing and cruise ships

    Le Paul Gauguin is an elegant luxury vessel, specially designed for navigation in Polynesian waters. Its shallow draft allows it to get in close to shallow lagoons and isolated islands, maximising stopover time. The new look designed by Studio Jean-Philippe Nuel in 2021, and installations completed in 2023, evoke South Seas elegance.

  10. Luxury Cruises

    PONANT's cruises Discover all our luxury cruises aboard Ponant ships. Accueil > Luxury Cruises. Luxury Cruises. Get ready. Reading time : 3 min. ... Contact us on 1 888 400 1082. ESCALES - PONANT'S MAGAZINE. Welcome to the online magazine of PONANT, the luxury expedition cruise company!

  11. Ponant Cruise Reviews (2024 UPDATED): Ratings of Ponant

    1 - 10 of 385 Ponant Cruise Reviews. Expensive mediocre cruise. Review for a Asia Cruise on Le Soleal. CWR2U. First Time Cruiser • Age 70s. Read More. Sail Date: April 2024. Helpful. Exploring ...

  12. Ponant: Ask a Question

    Page 1 of 15. Forum Jump. Find helpful information and tips about Ponant Cruises from the Cruise Critic community. Learn about recommendations, sailings and ask questions about your next Ponant cruise. Experience all Ponant has to offer with the help of past, present and future Ponant cruisers.

  13. Luxury cruises

    Select a luxury cruise with PONANT. We offer a large range of cruises a la française, sailboat cruiseline, all inclusive vacation cruise package. ... (or contact your travel agent) Get in touch with PONANT! ... As the number one luxury polar cruise operator, we offer a range of discovery expeditions to the majestic landscapes of the Arctic and ...

  14. All our Cruises by port of call

    Our current ports of call in Oceania & Pacific Islands. Cruises visiting Aitutaki. Cruises visiting Bora Bora, Society Islands. Cruises visiting Broome. Cruises visiting Darwin.

  15. Tailor-Made Cruises

    An exclusive concierge service for Owner's Suites. Once you have made your reservation, and right up to your return from your trip, the Concierge Service help you plan and develop your tailor-made trip. Information & reservations. +33 (0)4 91 26 62 20. [email protected].

  16. PONANT Reviews

    Sailed from Bergen, Norway to Glasgow, Scotland, my second Ponant cruise. There were multiple excursions available to choose from in each port, and I signed up for the pre-cruise tour of Bergen. ... we invite you to email us at [email protected] with your contact details. With our warmest regards, The PONANT team. Previous 1 2 3 Next page ...

  17. Cruise On LE BELLOT

    The PONANT App. After booking your cruise, download the PONANT app from the Apple Store or Google Play. It will support you throughout your voyage.Before your cruise, get practical information about how to pack your bag, the composition of the team on board, pre-book your excursions, etc. During your trip, enjoy daily highlights of your cruise, make an appointment with the spa, order the ...

  18. Compagnie du Ponant

    Ponant. Ponant (officially, Compagnie du Ponant (CDP); "Ponant Company") is a French cruise ship operator. It was founded in April 1988 by Philippe Videau, Jean-Emmanuel Sauvé, and other officers of the French Merchant Navy and launched the first French cruise ship. [1] The company operates eleven ships, all of which operate under the French flag.

  19. Ponant benefits

    The sponsor should give his/her PONANT Yacht Club number to the person(s) they wish to refer for identification purposes. In the lack of identification details, sponsorship will not be possible. ... Priority boarding is subject to availability and only applies to certain ports of embarkation and only for PONANT cruises. ... contact your travel ...

  20. Caribbean cruises

    Discover the Caribean in a luxury cruise, this region with many natural treasures; an exceptional ecosystem: on land and sea and marvellous flora and fauna.

  21. PONANT Plus

    In the case of an emergency, all Cover-More policy holders have access to a 24-hour emergency assistance service. Global numbers to call for Cover-more emergency assistance: (The emergency number will depend on the country you are calling from.) USA: 1800 937 9763 Canada: 1800 645 8714/li> UK: 0800 892 014 New Zealand: 0800 445 524

  22. Ponant

    Founded in 1988, PONANT is now the benchmark for a new style of luxury cruises. ... Contact Contact us. Freephone. 0808 196 8906. Monday to Saturday: 9am - 5pm. Sunday: 10am - 4pm. Bank Holidays: Closed. Discover

  23. Ponant website

    Easily find your agency code, as well as all your key contacts at PONANT (sales team, booking team) using the "Contact" button placed in the top menu of the home page. Search for a cruise You can find a cruise in the search bar by searching for a code, name, destination, activity or even a departure date.