tauck tours customer service

Review Highlights

“ We also went To India last year and SE Asos 2 months ago and loved the hotels, the guides, having everything thought through with no glitches anywhere. ” in 2 reviews

“ We canceled a trip in 2021 due to Covid & rebooked the same trip for 2022 with no issues. ” in 6 reviews

“ Scotland is beautiful, & this is the way to see it. ” in 3 reviews

Location & Hours

Suggest an edit

Wilton, CT 06897

You Might Also Consider

Travelwire, Inc. is one of the fastest-growing Online Travel agencies in the US. We provide travel Hotels, Flights, Cruise, Car Rentals, and Vacations packages to the US, Canada, Caribbean, Mexico, and European destinations.… read more

in Travel Agents

Takes you or picks you up at safe, fast and reliable airports, JFK-LGA-EWR-BDL-HPN y anywhere or events where you want to go. read more

in Airport Shuttles, Town Car Service, Limos

A1 Passport & Visa Services

Are you searching for a Passport Renewal?A1 is a renowned provider of same day, emergency, and expedited Passport and Visa services in New York. We offer same-day, emergency, and expedited passport services for a newborn, minor's… read more

in Passport & Visa Services

About the Business

Nearly 100 distinctive and enriching land tours, ocean cruises, river cruises, Tauck Bridges family adventures, and immersive Culturious trips for "culturally curious" and active travelers. …

Ask the Community

Ask a question

Yelp users haven’t asked any questions yet about Tauck .

Recommended Reviews

• 1 star rating Not good
• 2 star rating Could’ve been better
• 3 star rating OK
• 4 star rating Good
• 5 star rating Great

Select your rating

Overall rating

Wonderful trip. Great leader and fun people in our group. To be able to stay within the national parks is bonus.

I just spoke with customer service. The most horrible service ever. I have never been on a cruise nor do I have any desire. Yet I continue to receive junk mail on a regular basis. I have called to have my name removed several time and it does not good. Customer Service has no follow through. I would never recommend this company as they are killing our planet by sending junk mail daily. DID YOU KNOW: * 5.6 million tons of catalogs and other direct mail advertisements end up in U.S. landfills annually. * 44 percent of junk mail is thrown away unopened, but only half that much junk mail is recycled. * The average American household receives 848 pieces of junk mail, which equals 1.5 trees every year and more than 100 million trees for all U.S. households combined. That's the equivalent of deforesting all of Rocky Mountain National Park every four months. * Largely due to deforestation, junk mail manufacturing creates as much greenhouse gas emissions annually as 3.7 million cars.

Tauck is not what it used to be.Luxury river cruise from Lyon to Provence was a disappointment. Try a different luxury cruise line for your river cruises

We just returned from our first Tauck tour to England, Scotland and Wales and cannot say enough about what a terrific trip it was. Tauck is a first-class operation; handles virtually every detail and makes it a fun, enlightening, unforgettable experience. Most of the folks on our tour were big-time Tauck repeat customers and I can see why. I wasn't sure I was cut out for a group tour but now I'm starting to think about which Tauck tour we'll take next.

First time Tuack Tour, Essence of Japan. It will be my last. Spent more than 45k and they handled flight booking. They booked international layover outbound with 40 min window. Not surprisingly my bags, clothes and medicine didn't arrive for 30 hours. They acknowledged their fault in email but Guest Relations tone deaf. They offered small cash refund and future credit on next tour. Won't be a "next tour ". It was once a great brand but they have lost their feel for customer retention. If you use them, book your own travel and save money and aggravation.

Last tour was a phenomenal disappointment. And when I called to provide feedback the woman wasn't at all interested in doing anything to rectify my complaint. Being on a bus for over 4 hours without stopping for a restroom break is UNACCEPTABLE. In Germany it's mandatory for them to stop every 2 hours to give the driver a 30 minute break which wasn't done. Tour director was totally unplugged and lacked minimal communication with guests. other tour directors except 1, were rude and unprofessional to us. Many had complaints about one woman in particular. Yet when I provided feedback to Tauck the woman wasn't at all interested in my complaint. High prices and sub-par service to boot. My money will find a better company. Cannot in good conscience recommend Tauck.

We have taken 4 trips with this company in the past 7 years. They have meet or exceeded our expectations on all 4 trips. We have made lasting friends on a couple of these trips. In sharing the travel with then strangers, in multiple instances we have never laughed so hard. Good guides, and well balanced itineraries.

After reading recent reviews, as a virgin cruiser, I would not book this operator if they were the last cruise on earth. Horrific reviews! Save your time reading them all, I already did. You've been warned.

Sad to see a once good tour company stumble and fall into mediocrity. That's Tauck post-Covid. My May 2023 tour of Normandy, Brittany and the Loire Valley was done on the cheap by Tauck, yet cost me thousands of dollars extra as a solo traveler on a special small-group tour. 5-star hotels switched to 3 and 4 (without any compensation or explanation)... many more meals "on your own"... lots of "self-guided" tours of museums and chateaux and castles we knew nothing about... airline quality "rubber chicken" dinners, not in hotel restaurants, but in sad and isolated business convention spaces... poorly-trained newer Tour Directors (like the one on this tour) with limited experience traveling outside her tiny Canadian village or dealing with people from diverse backgrounds. She even confessed that this was a second gig job that took her away from her own business back home! You get what Tauck pays for, but unfortunately, not what YOU pay for. Speaking to a "Guest Relations" agent was comically pointless. She tried to make everything my fault, which I now understand is par for the course with the "new" post-Covid Tauck. Please reconsider spending huge amounts of your hard-earned money on a tour company that has lost its way and no longer delivers.

Our recent trip to South Africa with Tauck was cut short by someone on the trip contracting COVID . The person had symptoms for several days and then used her own home test which came back positive . Two doctors traveling with her said clinical symptoms plus positive home test is 99.9 % accurate. The person with COVID called the tour director who asked the doctors why they were so concerned about COVID Tour director then went and go a local bushman paramedic who administered two COVID tests which came back negative ( see any Mexican resorts during the pandemic) She did not warn anyone on the trip that there risk for COVID was now extremely high and did not caution the group about taking extra precautions to keep everyone safe In fact the tour director lied and said COVID tests were negative and probably just a flu As expected one day later once arriving in a larger city the COVID PCR came back positive More people began getting sick with cough and other symptoms Yet still no word from the tour director We left the group since my wife is immunosuppressed and lost faith in Tauck keeping their guests safe Recommend 1 if you have US doctors in a group - use them in consultation with tauck docs based in the USA 2. If US doctors tell the tour director she is not following US medical standards then doctors should be on call from tauck to discuss 3. The level of quality tauck uses for medical personnel in third world countries is highly suspect We thought Tauck would protect us in any of our exotic travels. What we learned is Tauck is only protecting themselves

21 other reviews that are not currently recommended

Best Buses For Sale

Best Buses For Sale is a team made up of transportation and equipment specialists. We’ve been buying, modifying and customizing vehicles for over 75 years. We love buses and we love a challenge! We specialize in reconditioning buses… read more

CIRE Travel - Vacations & Business Travel

Margo D. said "I'm not usually one to leave reviews, however the service I have received from this company deserves abundant praise. I have to give a particular shoutout to Terri for the excellent service she provided me this week. Terri helped me…" read more

in Travel Services

People Also Viewed

Explorient Travel Services, Inc.

Wilton Center Travel

Grand Explorations

Coach Tours

Jet Set Joys Travel

J & R Connecticut Limousine Service

Elite Limousine of Connecticut

CTNY Limousine

Travel Exchange

Best of Wilton

Things to do in Wilton

Other Travel Services Nearby

Find more Travel Services near Tauck

Browse Nearby

Things to Do

Restaurants

Airport Shuttles

Campgrounds

Limo Service

Traveling Agency Near Me

People found Tauck by searching for…

Banff National Park Wilton

Madrid Spain Hotels Wilton

Mirror Lake Inn Wilton

Yellowstone National Park Wilton

Related Cost Guides

Town Car Service

The Scoop: What to Know About Tauck Tours

Here's how to decide if tauck is the right fit for you..

The Scoop: What to Know About Trafalgar Tours

For almost 100 years,  Tauck  has been helping travelers see the world. The family-owned and -operated luxury tour company has enjoyed plenty of word-of-mouth recommendations from past guests (and needed to do minimal advertising as a result), and many tour participants become repeat clients who often self-identify as “Tauckies”.

TOP TOURS: 14 Best Companies for Guided Tours

A frequent travel industry  award winner , Tauck offers travelers exclusive and behind-the-scenes, authentic experiences in the places it visits.

TourScoop Takeaways: Tauck

• Continents covered: 7
• Tour size range: Typical land tours have about 40 guests. River cruises range from 84 to 130 passengers. The company is working to increase its small-group offerings and will offer about 75 small-group land journeys around the world in the coming years, with most of those departures averaging 24 travelers, and many of Tauck’s African safaris featuring as few as 18 guests.
• Tour types: Land tours, safaris, small-group tours, European river cruises, small-ship cruises, and family travel tours

Credibility Check

Tauck is a member of the  United States Tour Operators Association  and the  European Tourism Association . The company has racked up numerous awards and accolades over the years, including appearances on  Travel + Leisure ’s World’s Best Awards in each of the last 26 years and recognition as “Best Tour Operator” in  Travel Weekly ’s annual Readers’ Choice Awards 25 times (in multiple categories) since 2003. More than half of its clients are returning Tauck travelers each year.

Tour Destinations 

Tauck tours travel to more than 100 destinations in more than 70 countries on all seven continents. New tours include  six new river cruises  in Europe,  a safari in Namibia , an exploration of  Tuscany, Cinque Terre and the Portofino Coast , and two journeys in North America—one in the  American West  and one in  the Canadian Rockies —that each include a two-day rail journey.

Tauck offers  land tours ,  safaris ,  small-group tours ,  European river cruises , and  small ship cruises . Its  Tauck Bridges  collection of family travel tours and cruises has been around for 25 years.

MULTI-GEN ADVENTURES: 10 Best Travel Companies for Family Tours

When browsing tours on Tauck’s website, travelers can filter options by departure date, tour type, and destination. Tour descriptions include detailed itineraries, information about accommodations, reviews from past travelers, and information on what to pack and mobility requirements for the tour.

Tour Guides

Tour guides—referred to as Tauck Directors by the company—average 10 years of service. The company offers a generous compensation package that helps it attract top-tier candidates who remain loyal to the company and develop a high level of destination expertise over their tenures. Guides come from 41 countries, collectively speak a total of 52 languages, and have diverse backgrounds and past work experience (including a former priest, former college professors, and classical musicians).

Inclusions/Extras

Tauck tours include almost everything but airfare. Tauck land journeys include all gratuities (except Tauck Director gratuities), all taxes and fees, all sightseeing and entertainment, most meals, and airport transfers. In some stops, a lunch or dinner may not be included to allow guests to explore the destination at their own pace.

Tauck European river cruises and small-ship ocean cruises include all shore excursions, all gratuities, all taxes and fees, all onboard beverages (adult and otherwise, in most cases), most meals, all sightseeing and entertainment, and airport transfers. Many cruises also include either a pre-cruise or post-cruise hotel stay (or both) accompanied by Tauck-guided sightseeing guides.

CIAO ITALIA: 10 Exceptional Italy Tours

Typical Travelers

Many of the company’s travelers tend to be in their 50s and older. Family groups on Tauck Bridges trips tend to fall into one of three categories: conventional family groups (parents traveling with young children), grandparents traveling with grandchildren, or multigenerational groups including grandparents, their adult children, and their grandchildren.

Communication 

Tauck communicates with guests throughout the entire process, from booking to pre- and post-departure. Guests receive their personal travel documents via email 60 days prior to departure for cruises and 30 days prior to departure for land journeys.

COMFORT ALL DAY: How to Choose the Best Shoes for Travel

Documents include information such as necessary pre-trip requirements, packing suggestions, information on local currency and weather, emergency contact information, and a day-by-day itinerary. The company also offers  travel protection plans  for extra peace of mind.

Private Options

Tauck offers  private group departures  with a minimum of 10 guests that work well for family reunions or milestone celebrations.

Sustainability Efforts

Tauck has focused on the cultural preservation side of sustainable travel through efforts like a guest-volunteer program in Yellowstone and Grand Teton National Parks, and support of nonprofit  Tourism Cares .

As European river cruising has become a larger part of the company’s business, Tauck has worked in partnership with Scylla (which owns and operates Tauck’s fleet of European riverboats) on a number of initiatives, including using cleaner-burning GTL fuel on riverboats when available, and limiting single-use plastics.

Health and Safety Practices

The company’s small-ship ocean cruises have a physician aboard each departure. European river cruises do not, but the boats are never far from shore and local medical facilities.

Tauck stays in constant communication with its on-the-ground partners in the regions where it travels and  monitors  all U.S. government-issued travel advisories and media reports. Its cross-departmental Global Response Team can quickly respond to any situation 24 hours a day.

More from TourScoop:

• Best Tour Companies for Older Travelers
• 10 Essentials for Your Carry-On Bag
• 10 Things to Know Before Your First Group Tour

Road Scholar Debuts Special Trips for Retired Teachers

New Vacation Trend: European River Cruise Companies Are Now Targeting Family Travelers

New Year Tour Sales: They’re Big and They’re Limited Time

What’s tourscoop.

Tour Scoop’s team of travel experts brings you in-depth tour company overviews, tour itinerary reviews, the latest tour news, and travel tips and advice written just for guided tour travelers like you.

More about us

Tours That Are Surprisingly Great for Teens and Their Families

Guided tours hit the sweet spot when it comes to traveling with teens.

The Scoop: What to Know About Collette

For more than a century, Collette has been leading award-winning tours.

The Scoop: What to Know About G Adventures

Award-winning small-group adventure-travel tours are the G Adventures specialty.

The Scoop: What to Know About Avalon Waterways

This award-winning river cruise company focuses on experiences and food.

Suggested companies

Kensington tours, abercrombie & kent usa.

Tauck   Reviews

In the Travel & Vacation category

Visit this website

Company activity See all

Write a review

Reviews 2.3.

Most relevant

No response to customer inquiries

First tour to Yellowstone postponed until 2021 due to COVID. Unavoidable so fair enough. Missed the first night in Jackson Hole due to flight delays. Not a great start, but not Taucks fault so my loss. The tour director was wonderful but park restaurants were still closed, so lots of takeout, a buffet that ran low on food but I do realize there were staffing shortages….enough said. Given the price paid I was a bit disappointed but fellow travelers assured me this was all atypical and Tauck is usually fabulous, so decided to give them another try this year and had questions about the Spain/Portugal tour. After trying repeatedly to reach Tauck by phone, I emailed them. Three days later still no response. Not what I consider fabulous and certainly makes me hesitant to use them again despite what my friends say.

Date of experience : May 27, 2022

Tauck does it best

Tauck does it best! This was my 8th Tauck Trip and it was wonderful. Well planned and excellent experiences. Would highly recommend Tauck. They are the best!

Date of experience : July 08, 2023

4th Tauck Tour and will never use them…

4th Tauck Tour and will never use them again. Booking my own trip was a nightmare. Inconsistent answers, long wait times on phone, and insisted they pick me up at Charles de Gaule...never showed up. Said there was a laptop for use by passengers...not true and my cell phone broke so I was out of touch with everyone. 2 Covid passengers and the worst was the raw sewage that came up from my shower the last day of the trip...no wonder my room stank the whole time. I never wanted to go anywhere this year because of Covid and disastrous airline performances all summer, but Tauch said I would lose my deposit from a cancelled trip last year and I had to book a European River Cruise. So, between Delta Airlines (Tauck booked me) and this cruise I came home tired, angry, upset.

Date of experience : October 03, 2022

Nine Tours and Done

Sad to see a once good tour company stumble and fall into mediocrity. That’s Tauck post-Covid. My May 2023 tour of Normandy, Brittany and the Loire Valley was done on the cheap by Tauck, yet cost me thousands of dollars extra as a solo traveler on a special small-group tour. 5-star hotels switched to 3 and 4 (without any compensation or explanation)… many more meals “on your own”… lots of “self-guided” tours of museums and chateaux and castles we knew nothing about… airline quality “rubber chicken” dinners, not in hotel restaurants, but in sad and isolated business convention spaces… poorly-trained newer Tour Directors (like the one on this tour) with limited experience traveling outside her tiny Canadian village or dealing with people from diverse backgrounds. She even confessed that this was a second gig job that took her away from her own business back home! You get what Tauck pays for, but unfortunately, not what YOU pay for. Speaking to a “Guest Relations” agent was comically pointless. She tried to make everything my fault, which I now understand is par for the course with the “new” post-Covid Tauck. Please reconsider spending huge amounts of your hard-earned money on a tour company that has lost its way and no longer delivers.

Date of experience : May 16, 2023

Bait and Switch for Glacier Express

More than a year ago we signed up for the Switzerland: Europe's Crown Jewel tour for September 2023. One of the featured items on the website and in brochure was a trip on the Glacier Express glass-domed train through the Alps. About a week before departure, Tauck sent an email saying that they couldn't get tickets so they substituted for a regular train, a very long bus ride, and a tour of a cheese factory. Getting train tickets is their core business. They knew the dates. We booked more than a year in advance. We questioned them and were told that they would not be providing any compensation because they provided an alternate excursion. The basement of a very small, stinky cheese factory was not a suitable alternative to the world-renowned Glacier Express. During the trip, we learned that some couples got cash back - when we protested to Tauck, they offered a voucher if we booked a future trip. I feel that this was a bait and switch. This was our third Tauck trip and I question whether I will ever use their voucher. Otherwise, this trip had way too much bus time. The meals were good. The hotels were average. Pace was geared to people 70 plus years old....we are 60 and were the youngest people on tour.

Date of experience : September 12, 2023

Tauck trip to Australia and New…

Tauck trip to Australia and New Zealand. I recently completed a trip with Tauck to Australia and New Zealand. Upon arrival, Tauck mandated that everyone to sign a document absolving them from responsibility if we get Covid. I asked the tour director the process if someone were to contract Covid and she said she would check with the corporate office. Guess what, there is no process!!! In fact she herself was ill with a hacking cough for 2 weeks. She didn't wear a mask, cover her mouth with a tissue or take any visible signs of distancing herself. After I called her out on her cough and coming from another trip sick, she admitted it. Yet her behavior to protect others didn't change. Within 5 days of the start of the tour many people began to get very sick, including myself ( even though I wore a mask every day). By the end of the trip at least 80% of the people on the trip had become sick. Tauck is asking guests not to blame them if we get sick. Fine, then ensure that your tour guides are well, encourage the use of masks and provide transparency if others get Covid. It's really not rocket science, it's common courtesy and being responsible. In this case, I do blame Tauck. I have also called Guest Relations, but am doubtful that anything will change. Although, we are all responsible for ourselves, this situation could have been mitigated if Tauck had a tour director leading in a responsible way.

Date of experience : September 25, 2023

I agree with all the negative reviews

I agree with all the negative reviews. They canceled my original tour and offered me a full refund or rebook with a $250 per person discount. I made the mistake of rebooking. Now that the new strain of Covid is a threat, they will not refund. Additionally, services and tours on the tour have been eliminated and they are adding in tip “suggestions” even though the trip was sold as included. They do not answer their phone calls and refuse to speak to their booked customers. They couch the degrading of their tours, the poor service and lack of availability to speak to their customers in polite terms, but are rude, money-hungry liars.

Date of experience : August 02, 2021

I am updating my review of Tauck to be…

I am updating my review of Tauck to be 5 stars because while it did take a long time to work out my refund for the missed days of our trip due to Covid infection 5 days into our Ireland tour the company has refunded all of my additional expenses and the cost of our missed days of the trip. I will be a returning customer as they have restored my faith in customer service!!

Date of experience : January 11, 2023

tauck Costa Rica wasted too much of our…

tauck Costa Rica wasted too much of our hard earned money. 2 of the 6 days tour was in long travel so you paid a 1000 for a day of travel x2 and two of the nights are spent in a cockroach, spiders, bug infested in your bed type of hotel. won't be recommending them. travel with national geographic or Patagonia if you can. our tour director was the best part of this trip he was super friendly and kind. but the rest of it you can do on your own without a tour. its a small country easy to get around.

Date of experience : August 23, 2021

Signed up for an African tour with…

Signed up for an African tour with Tauck for 4 adults and one child. Tauck cancelled the Tour in the summer of 2020. They returned airfare of $27500 and a deposit of $ 2,500 approx. However, they refused to refund the insurance of $3300 approx. Remember THEY canceled the tour but kept the Insurance . An insurance co they own.

Date of experience : May 16, 2021

TAUCK EVALUATION

TAUCK EVALUATION TRUST PILOT I will never book with Tauck again. During Covid when other travel agencies provided full refunds, Tauck refuses to refund the $639 Travel Protection plan fee. They will provide a credit for future travel but I am in a high risk group and a senior and not allowed to travel. Further, Tauck has proven that they do not deal fairly so I would never give them more money for a trip they then would keep as well. The Tauck website states that they "... always do the right thing, deliver more than what's expected,...." Clearly this is not the case. I recommend contacting the Attorney General of CT if you have problems with Tauck.

Date of experience : April 30, 2021

I will never use Tauck Tours again

I will never use Tauck Tours again. I booked a land tour and was told it was fully refundable until final payment. When I had to cancel, I was informed I had to have purchased the protection when I booked in order to get my deposit back. That's just shady and unprofessional. I cancelled over 5 months prior to the tour.

Date of experience : January 10, 2020

Our Grand New England Was Not Grand…

Our Grand New England tour was a huge disappointment, and we will never use this tour company again. The guide was totally unknowledgeable of all of the sites we visited, she was incompetent at coordinating travel for a small group, and she said and did offensive and inappropriate things throughout the trip. Worst of all she sent out our personal information in an unsecure email when we specifically told her not to do so, This company is completely unwilling to take any constructive feedback from its customers or take seriously the egregious problems they have with their tours. Don't waste your time or money with them.

Date of experience : October 04, 2022

Tauck stole our deposit.

With covid rampant in 2020 of the tour was canceled. Talk said they would keep our $1,200 for future tour. We came to rebook now and have been told that it is no longer available to us. Basically they just stole the $1,200. Read the fine print and find another company. In the age when thousands of Americans are dying every day from covid one company stands out for being the most evil of all. It is Tauck tours

Date of experience : February 11, 2022

Our recent Grand New England trip was a…

Our recent Grand New England trip was a huge disappointment from the quality of services provided by our Tour Guide, the quality of Hotels and services provided by them and food services at hotels and optional sites. This was our first and last experience with Tauck. Their management was advised in detail of our complains and their response was a verbal apology and a certificate for a $250 discount on future Tauck tours as an incentive to use their services again. I'm pretty sure they knew we would never book a tour with them again so they really offered nothing to compensate for their failure to provide a high quality trip that warrants the prices they charge for services provided. This company is seriously relying on repeat customers and the reputation they had in the past. If you want a 1 Star travel experience, book with Tauck!

Warning: Stay Away from Tauck

Tauck is all about your money and them. They could care less about you. The highlight of our trip to Ireland was to stay in the Dromoland Castle, we got there to find out that we were staying in a local Inn that was 1/8 of the cost and they refused to reimburse the difference and acted as if they could care less. Because the group was so adamant, they sent a check for a very small amount with a small amount credit for another trip: which we will never use. How awful to pay so much for a trip and go to find that the highlight of your trip was taken away. They never even offered to take us to even see the castle, a few of us skipped out on part of the local town tour and paid our own way to go tour the castle we were suppose to stay in. Tauck never apologized, nor took proper responsibility on their own. There was several tours we could have took that were much less cost and they did stay in a castle.

Date of experience : September 21, 2019

Disturbing Business Practice

Tauck sells a Guest Protection Plan (GPP) it states is intended to protect the customer in the event that the customer decides to cancel a trip. What they don’t tell you is that they will keep the premium paid even if Tauck chooses to cancel your trip. If Tauck cancels a trip, they will maintain the amount paid in an account for a limited period of time. If the customer does not use those funds on another trip at the expiration of that time, Tauck declares the customer’s money lost and refuses to refund it. Most notable is the fact that Tauck is the only entity we dealt with throughout the pandemic who did such a thing. All others refunded all monies in full, including “insurance” premiums paid to them, when the company cancelled trips and cruises. After having pursued all reasonable avenues, I was today informed by the Connecticut Department of Consumer Protection that Tauck still refuses to change this practice.

Date of experience : April 27, 2023

Very disappointed in Tauck

Very disappointed in Tauck. When Tauck had to cancelled my 2020 tour due to COVID they were the only company that held back $600 of my trip and then dictate how I have to use my money. I lost a Disney trip to COVID and they returned ALL my money, so did hotels, airlines. I complained to Tauck and they don’t care. Boo to Tauck!!! Will never travel with them and recommend nobody else does!

Date of experience : May 30, 2022

Do not travel with this company!

Do not travel with this company! There are too many other groups out there that will care about you and not making money! Taulk is miserable to deal with. They kept 2 deposits on a trip to Japan that they never were able to go on because of COVID….They refused to refund anything. At one time they were considered the best but not now. Money is their only concern so I would be very fearful of leaving the country in their care!

Date of experience : June 17, 2021

Booked trip to China in April 2019 for…

Booked trip to China in April 2019 for trip in October 2020. Told no pricing available when we booked but encouraged to put down a deposit and "protection" for cancellation option. Got a letter days later that no further interaction with Pandas on the trip - ok, that happens. Now see political problems with China/ Hong Kong so I called yesterday to cancel trip. Told I would get $1000 back, but not $1200 fee for "protection". I was told I had 1-year to rebook with Tauck or lose that $1200 "protection" fee all together. We were not told that when we booked in April. If we were, we would not have booked the trip at that time. They have over 14 months before the trip. There is no reason to hold my $1200 "protection" at this time. I DO NOT RECOMMEND THIS COMPANY. Shady at best. Poor customer service on the phone. Asked to speak to a manager but "none were available". I just filed complaint with BBB.

Date of experience : August 12, 2019

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

You are using an outdated browser. Please upgrade your browser .

Moscow Travel Guide

• Guide to Russia
• Russian Destination Guide

Why travel to Moscow

Contrasts: 12th century monasteries and some of the tallest skyscrapers in Europe can be found side-by-side in this complex and captivating city. The diversity of this mega-city is astounding. Only a few steps away from the solemn red facade of the Kremlin and the sounds of righteous church bells, a buzzing night scene and alternative-fashion boutiques can be found.

Culture: In Moscow only the best goes. Be it a theatre, restaurant or gallery, the standards are certain to be world-class. The Bolshoi ballet company is reputed to be even better than the Mariinsky’s and “MMOMA” (Moscow’s museum of modern art) exhibits works of art as profound as any that could be found in the famed MOMA.

Convenience: Unlike the rest of Russia, it’s easy enough to get by with just English in Moscow and, driving excepted, it is surprisingly safe: the murder rate is lower than in some of America’s major cities.

Top Sights in Moscow

St. Basil’s

Novodevichy Convent

MORE SIGHTS

• Moscow Fact File
• History of Moscow Russia
• Arriving in Moscow
• Getting Around
• Moscow Museums
• Nightlife in Moscow
• Moscow Restaurants
• Moscow Entertainment
• Activities in Moscow
• Outside Moscow

FEATURED MOSCOW TOURS

See tours which enjoy highest popularity with our customers

CLASSIC MOSCOW

A WEEK IN MOSCOW

WEEKEND IN MOSCOW

View all tours

Why visit Moscow

It would take more than two days to walk around the perimeter of the biggest city in Europe, Moscow. Many of its inhabitants barely know what’s beyond the few blocks around their flat and there are so many attractions that it’s almost impossible to know where to start. If there is such a thing as an antidote to boredom, Moscow City is it. The mind-boggling range and diversity of things to do, places to eat, parks, historical monuments and more means that a vacation in Moscow has a wealth of activities to offer for every type of traveler, from young families to retirees.

Reasons to Vacation in Moscow in 2022

The Bolshoi theatre is familiar to almost everyone as Russia’s grandest theatre, but what people don’t know is that there are many more bolshoi (big) sites in Moscow that are worth travelling all the way to Moscow to see. For more than 100 years, the world’s biggest bell has been hidden behind the Kremlin’s walls and inside Moscow’s main park (which is bigger than some countries!) there is the world’s largest outdoor ice-rink. Travelers that visit Moscow can stay at the Izmailovo, Europe’s biggest hotel, then eat at the largest and most historic McDonald’s in Europe and after that have fun at the largest European indoor theme park!

Ancient Past & Stunning Architecture:

As those who travel to Moscow will see, just because Moscow is a city of record-breaking, glitzy high-rises doesn’t mean that there is no history. On the famous Arbat street, time-worn, wooden storehouses and century-old churches are squashed up against grey, soviet blocks which are then towered over by 21st century office-blocks. Unlike its much younger sibling, St Petersburg, Moscow’s roots stretch way back to the 12th century. Within the walls of the Kremlin, the city’s oldest building the Cathedral of Assumption can be admired in all its 500+ years of age.

Culture & Convenience

For a foreigner who has never visited Russia, Moscow is the perfect stepping stone into this great land of mystery. From the country’s best classical ballet troupes to snow-white troikas trotting through the parks, all the highlights of Russian culture can be had in Moscow without any of the complications that would be expected in other, less developed regions of Russia.

Cheap as Caviar

In Moscow, everything is bargain when with the current foreign exchange rates being what they are. Even caviar doesn’t seem so dear when the exchange rate is at 60rub to the dollar, so go on indulge yourself! Take your 2022 vacation in Moscow and have the best of both worlds, with European luxury at very affordable prices.

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

We had a great time both in Moscow and St Petersburg. Your travel agency was excellent in coordinating the whole trip. Everything worked like clockwork. The guides assigned to us were very nice and friendly. They had a great knowledge of their subjects. The cars and the drivers were great. The hotels were good and the itinerary was good. All in all, it was a wonderful experience. It was nice dealing with you and your company. Thank you very much for a great Russian experience. Have a great future ahead

• 31 reviews of Express to Russia Moscow Tours in Moscow

Our travel brands include

Express to Russia

Join us on Facebook

We invite you to become a fan of our company on Facebook and read Russian news and travel stories. To become a fan, click here .

Join our own Russian Travel, Culture and Literature Club on Facebook. The club was created to be a place for everyone with an interest in Russia to get to know each other and share experiences, stories, pictures and advice. To join our club, please follow this link .

We use cookies to improve your experience on our Website, and to facilitate providing you with services available through our Website. To opt out of non-essential cookies, please click here . By continuing to use our Website, you accept our use of cookies, the terms of our Privacy Policy and Terms of Service . I agree

• Collections
• Hotel Solutions
• Become a partner
• Become a guide
• Guide Dashboard
• Agent Portal
• Hotel Portal

Authentic private tours led by handpicked guides

Book with travel curious, an exceptional experience guaranteed, putting people and planet first, prioritising your safety, flexible cancellation.

Do not worry, we have you covered with our flexible cancellation terms.

Avoid the crowds

Travel like a VIP, avoid crowds, and unnecessary queues.

Authentic Experiences

Bespoke local tours handcrafted for you by our global travel specialists

Professional Guides

All guides are handpicked, trained and licensed to ensure you are immersed in the local culture

Leaving a Positive Impact on the Planet Since 2019

Carbon footprint, carbon offset, forestry conserved, featured tours, recently added.

Enjoy a 2-hour private driving tour of Westminster and Central London, the hub of British Royalty, Power, and Politics, in an iconic London Taxi.

Currently Trending

Our destinations, as seen in the media, associations.

Join the fastest growing community of professional tour guides.

Use our easy to integrate toolset to include Tours & Attractions in your customer journey.