aa for travel agents

Preferred agency program

Qualification criteria.

Global Sales and Distribution

Privacy overview.

spotnana.com

[email protected]

Spotnana’s Technology as a Service offering is supported in the following regions: US, Canada, UK and Europe

[email protected]

Regions supported: Global

aarongroup.net

Ondrej Volrab [email protected]

Regions supported: East, Central, Northern and Southern Europe

airgateway.com

Jorge Diaz [email protected]

useargo.com

Alexandre Cordeiro Alexandre.Cordeiro @useargo.com

Regions supported: Brazil and Latin America

Uri Sheinkman [email protected]

claritytts.com

[email protected]

easylinkz.com

[email protected]

Aurelio Oliva [email protected]

Regions supported: Mainland China, Hong Kong, Macao, Taiwan, Asia Pacific, North America and Middle East

reserve.com.br

Tiago Quintanilha Tiago.Quintanilha @reserve.com.br

skywide.tech

Christopher Cheng [email protected]

Regions supported: Asia

thomalex.com

[email protected]

tpconnects.com

Maeneth Vergara [email protected]

travelfusion.com

[email protected]

travelndc.cn

Kyle Wang [email protected]

Regions supported: China, Asia-Pacific

tripstack.com

[email protected]

verteil.com

Jerrin Jos [email protected]

Regions supported: India, Japan, Asia-Pacific and EMEA

Wooba Sistemas De Informatica LTDA

wooba.tur.br

Rafael Vieira [email protected]

Regions supported: Brazil, Latin America and Europe

ypsilon.net

[email protected]

travelport.com/theme/ndc

中国民航信息集团 (travelsky.cn)

[email protected]

amadeus.com/en/topic/ndc-new-distribution-capability

• Three-year agreement supports the purchase of one million gallons annually for 2021-2023
• Represents the largest publicly announced SAF agreement by volume between an airline and corporate customer for reducing emissions for employee business travel
• Both American Airlines and Bank of America are anchor partners of Breakthrough Energy Catalyst , committed to provide capital to help accelerate the development of climate-smart technologies including SAF
• Neste’s SAF is made from sustainably sourced, 100% renewable waste and residue materials.
• The sustainable aviation fuel from Neste is 75% less harmful to the environment on average than fossil fuel.
• Neste is the world’s largest producer of sustainable aviation fuel (SAF) refined from waste and residues.
• We are allocating a portion of the carbon reduction benefit we generate through our use of sustainable aviation fuel to Kuehne+Nagel.
• We hope to expand this collaboration model to reflect the demand for SAF, build the market and accelerate the industry’s transition to more sustainable fuel alternatives .
• Kuehne+Nagel is one of the world’s leading logistics companies, with a focus on sea, air and road logistics and developing integrated logistics solutions.
• This agreement pioneers how certificates that allocate the emissions reduction value of SAF can benefit companies seeking to reduce their business travel emissions.
• In an industry-first transaction, this SAF emissions agreement reduces the life cycle emissions from aviation by 3,050 metric tons of carbon dioxide.
• Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500 ® companies.
• Three primary carbon reduction projects are currently supported when our customers purchase offsets through Cool Effect: The Tri-City Forest Project in Massachusetts, For Peat’s Sake in Indonesia and Mirador Clean Cookstoves in Honduras.
• More than 90% of each dollar donated goes directly to helping support carbon reduction.
• Cool Effect is a nonprofit organization that sources high-quality, verified carbon reduction projects across the globe and is recognized for rigorous vetting and full pricing transparency.
• one world ® is the first global airline alliance to unite behind a common target to achieve carbon neutrality.
• Each airline is developing their individual approach to reach this target through efficiency measures, investments in sustainable aviation fuels and more fuel-efficient aircraft, reduction of waste, carbon offsets and more .

American Airlines Cuts Travel Agencies Slack: Extends Deadline For Loyalty Points

Dennis Schaal , Skift

April 23rd, 2024 at 4:52 PM EDT

Who's in and who's out of American Airlines' new preferred agency program to date? The deadline extension seems to indicate their are some hiccups along the way.

Dennis Schaal

American Airlines was poised to stop enabling customers of certain travel agencies to earn loyalty points on the airline’s bookings starting May 1, but said Tuesday it is extending that deadline until July 11.

The issue relates to American’s preferred agency program , and the requirement that a minimum of 30% of a travel agency’s bookings come from American’s New Distribution Capability fares.

These fares largely bypass global distribution systems, and is a cheaper and more efficient way for the airline to make its content available to travel agencies.

Many Travel Agencies Have Qualified

The airline said a large number of agencies have already qualified. So if you are a customer of that travel agency and you book an American Airlines flight, you would still be able to earn AAdvantage points. If your travel agency doesn’t make the list, then you’d have to book the flight directly on AA.com or use a one of the preferred agencies to earn the airline’s loyalty points.

“The majority of our indirect bookings are now made via an agency with NDC capabilities, and the current list of agencies beyond 30% NDC bookings is already impressive,” said an American Airlines spokesperson in a statement. “We anticipate even more who are on the cusp of meeting the threshold to do so very soon, which will provide customers with excellent preferred agency options to go along with our offerings on aa.com. As such, we’ve decided to extend the update to the way customers earn AAdvantage miles and Loyalty Points on flights to July 11.”

The airline declined to specify which travel agencies have already qualified to be preferred agencies.

An Expedia Group spokesperson, however said: “We have an agreement with AA and have absolutely no reason to think we won’t be preferred.”

In a statement Wednesday, American Society of Travel Advisors President and CEO Zane Kerby welcomed the delay, but took some shots at American Airlines.

“While the fundamentals of American’s preferred travel agency program appear not to have changed, its postponement of the program is welcome news for the travel industry,” Kerby said. “Agencies and advisors most affected by this oncoming change have a couple more months to prepare. It seems that American may now admit to what we’ve expressed for months: its NDC technology was underdeveloped, and its implementation deadlines were both arbitrary and unrealistic.” 

Some agencies told the airline that they needed more time between learning that they qualified to be a preferred agency and the implementation deadline, and that was part of the thinking behind the extension.

Travelers booking American Airlines basic economy fares will still only be able to earn loyalty points when they book directly on AA.com or partner airlines.

Note: This story has been updated to added a statement from ASTA President and CEO Zane Kerby.

The Daily Newsletter

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Tags: aadvantage , american airlines , basic economy , loyalty , ndc , online travel newsletter , travel agencies

Photo credit: An American Airlines Boeing 737 taxis with the San Francisco skyline in the background. (Luke Lai/Flickr) Luke Lai / Flickr

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• Moscow Metro Tour

Activity Details

- moscow tour packages – russian fairy tale tour 6 night / 7 days, activity overview.

• Description
• The Moscow Metro is among the biggest and thickest metro networks in the world.
• This makes it easier for people to travel quickly in Moscow.
• The Moscow Metro is made up of 12 lines and 200 stations, and it is around 333 kilometers long.

Activity Important

• Important to know
• Certified English speaking local guide.
• Hotel/port pickup and drop.
• Tips and personal expenses.
• Instant package confirmation at the time of booking.
• This package does not qualify for any refund policy.
• You will need to present either a paper or an electronic voucher for this activity.

Other activities in Russia

Senate Square Tour

Red Square Tour

Moscow Tour

For tour package: moscow metro tour.

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French Air Controller Strike

Affected Airports - City , State Association:

• Paris  Charles De Gaulle, France  (CDG)

For complete details View

American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to French Air Controller Strike Our Travel Notice exception policies on American are also available when ticketed to/from/through on our Joint Business partners: This applies to both prime and codeshare flights as shown below:

Inventory Requirements

Lowest Inventory, Same Cabin

If original inventory is not available rebook lowest inventory available in the same ticketed cabin. As a reminder, customers that do not hold a Basic Economy fare should never be booked into B inventory.

Basic Economy -

• Must be booked in B inventory only. If B inventory is not available, then an alternate flight must be selected. Advance Purchase and Ticket Change restrictions are waived.

Instant Upsell -

Refer to Travel Notice Policy - Travel Agency Guidelines for rebooking guidelines and Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com . IU PNRs contain the following SSRs:

• OTHS AGENCY RETAINS CONTROL OF TKT FOR REISSUES
• OTHS INSTANT UPSELL ANCILLARY EMD ISSUED 001xxxxxxxxxx

Refer to Exceptions to Fare Rules .

Note: If customers are unable to rebook or reissue their ticket within the given timeline, they can cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original issuance.

Endorsement Box Requirements

• Refer to individual Travel Notice for Event Name
• Ticket Reissue required. This is the only required verbiage and supersedes all other information.

Instant Upsell (IU) tickets must use waiver code: TNADV/IU when rebooking in the Instant Upsell Inventory IU PNRs contain the following SSRs:

Refer to Travel Notice Policy - Travel Agency Guidelines for Endorsement Box requirement when the customer purchased Instant Upsell (IU) directly with American on aa.com .

Changes to Origin/Destination - Not Allowed

• Waive Change Fee
• Ticket reissue for original ticketed fare
• 300 Mile Radius is always allowed, unless otherwise stated in the notice
• Changes to origin/destination are not permitted for the travel notice
• Any changes made to origin/destination all fare rules apply

300-Mile Radius Only - Allowed

• Within same country
• For booking inventory, view Inventory Requirements

Basic Economy Short-haul fares

book in B inventory only.If B inventory is not available, then an alternate flight must be selected.

Changes to Connection City

Changes to Co-Terminal

Changes to Co-terminal and MAC airports on AA Prime and AA*/Codeshare flights are allowed

• Co-terminal & MAC Airports are considered the same routing.  

Reissue Policy Information

American Airlines will waive change fees and travel agents may rebook and reissue tickets provided the below guidelines are met and applied:

• Ticket issued on the following ticket stock: AA 001, AY 105, BA 125, El053, IB 075, JL 131, QF 081
• Applies to AA*/ one world flights
• Travel has not commenced on the affected flight segment and the ticket has not been reissued by American Airlines
• The first departure flight is more than 2 hours away
• Affected coupons are in OK status
• Travel reissuance only in accordance to dates identified in the applicable Travel Notice Exception Advisory
• More than one change allowed without an additional collection, including penalty or change fee within the Travel Notice dates
• Original issuing agency responsible for ticket reissue
• Ticket Revalidation not permitted
• The return travel must be booked in the original class of service (inventory)
• Refer to Extend Travel Rebooking after the Travel Event
• Basic Economy must be rebooked in the appropriate Basic Economy inventory
• Please ensure the above procedures are accurately followed to prevent debit memo issuance

Rebooking - Exception to Fare Rules

Exception to Fare Rules: All fare rules apply with the exception of the following:

• Advance Purchase requirement waived
• Minimum/Maximum Stay requirement waived
• Change Fee waived
• When changes to the outbound travel occur, the unaffected return date may be changed to protect the original length of the trip. The return travel must be booked in the original class of service (inventory).

SalesLink Request

• Rebook flights in compliance with Travel Notice Exception Policy
• Log-in to SalesLink at www.saleslink.aa.com
• Request Type: select 'Service'
• Input AA PNR
• Waiver Type: select 'Travel Notice'
• Travel Notice: select applicable Travel Notice event name
• Select 'Next' - and complete request
• Verify: SalesLink approval remarks in PNR
• New Ticket Endorsement Box: Enter event name only
• Ticket Reissue required

Endorsement Box requirement: 23APR24A or the exchange will be subject to a debit memo

Extend Travel Rebooking Guidelines

If customers are unable to rebook within the New Travel Dates, may reschedule their reservation to/from the same city or alternate cities and reissue their ticket with the below guidelines:

• Cancel their itinerary and apply the value of the original ticket towards the purchase of a new ticket for travel commencing within 1 year from the date of original issuance
• Change fee only is waived as long as the original ticket is reissued within ticket validity and the impact dates are in accordance with those identified in the Travel Notice
• Basic Economy fares may only be used towards the purchase of other Basic Economy fares.
• Residual MCO's are not allowed when using the TNADVE waiver code for reissue.
• Extend Travel Rebooking does not apply to tickets in conjunction with Instant Upsell (IU)

Refund Policy Information

When the flight is cancelled or the length of delay is 91+ minutes , travel agents may refund ticket(s) through normal GDS/ARC/BSP processing. Refer to our Schedule Irregularity policy for delays 90 minutes or less.

• Refund To Original Form Of Payment - All penalties/fees waived
• Non-Refundable Fare
• Refundable Fare with cancellation Fee
• Basic Economy Fare
• Bulk/Opaque Fare

Note: If the ticket has been exchanged by American as an INVOL submit the refund request directly with American. Refer to American Airlines Refunds .

When the flight is not cancelled or the length of delay is 90 minutes or less , a refund does not apply:

• If customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket outside the Travel Notice dates; may use Extend Travel Rebooking or may hold ticket for future travel; all rules and restrictions apply.
• Travel must commence no later than one year from the date of original issuance.

En route/Diversion

• Connecting customers' en route to one of the above-listed destinations or whose flights are diverted will have the option to return to their original departure city and rebook travel to alternate future dates.
• Customers should work directly with the airport to obtain a boarding pass for return travel to their original departure city. If the customer wishes to rebook travel to alternate future dates, please contact American Airlines Reservations for assistance. Alternatively, they may receive a refund if re-accommodation options are unacceptable.
• If a ticket has already been reissued by American Airlines or the ticket is partially used, travel agents must submit the refund request online at https://prefunds.aa.com/refunds/

American Airlines will continue to monitor this Travel Notice Exception Advisory and adjust this policy if needed. Changes will be posted on AA.com and www.saleslink.aa.com reference. Please check these sources frequently for the most up to date information.

• www.saleslink.aa.com Reference: Select Travel Notice Policy - Travel Agency Guidelines
• Visit www.saleslink.aa.com and navigate to AA News and Offers to view current travel notices.
• Contact your Sales Support Center 800-621-8489 or American Airlines Reservations 800-433-7300 (U.S. and Canada) or for Reservations outside the U.S. and Canada, please see our Worldwide Reservations Numbers American Airlines encourages all customers to check flight and gate status prior to leaving for the airport. For complete travel information, visit AA.com .
• Group reservations must be changed by AA Group & Meeting Travel
• Information contained on this web site is subject to change at any time without notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

Moscow Sky Lights Up With Strange Glow After Explosion at Electrical Substation: Reports

N ew footage has emerged showing bright flashes lighting up the night sky in southern Moscow during the early morning hours of November 22.

Knewz.com has learned that there was an explosion at an electrical substation on the outskirts of Russia's capital city followed by an alleged power outage in "several" homes.

Video snippets, shared on Russian news channels like ASTRA , captured a series of flashes that caused the sky to change color. Smoke could also be seen rising from a building.

Corroborating the video, several Russian Telegram accounts reported an explosion near the south of Moscow and a subsequent fire at the Lyublino electrical substation, southeast of central Moscow, per Newsweek .

The local authorities from the area have since confirmed that an explosion occurred in the village of Molokovo, but they reassured the public that all vital facilities were operating as normal.

Russian outlet MSK1.ru reported the blaze at the substation and noted “several” power outages.

The town of Lytkarino, located to the southeast of Moscow, was one of the affected areas, as reported by the independent outlet, Meduza .

Additional power failures were reported in the southern Domodedovo section of the city. However, electricity was later restored to these areas.

One local resident speculated that a drone may have been responsible for the explosion, but additional sources are yet to support this theory.

Newsweek reported that messages on the ASTRA Telegram account run by independent Russian journalists showed residents near the substation panicking. One concerned Russian called it a "nightmare."

The incident follows an attack by Russia on a power station in southwestern Ukraine that left 2,000 people without electricity .

Knewz.com reported previously:

“ Russian forces launched a total of 38 Iranian-made Shahed-136/131 drones during the later hours of November 17 and 18.

The Ukrainian Air Force Command reported that 29 of these drones were shot down [...].

One civilian was injured as a result of the attack that targeted energy infrastructure in the southwestern Odesa Oblast.”

The assault came after repeated warnings by Ukraine’s President Volodymyr Zelensky that Russia would try to cripple its power grid as winter approaches.

Ukraine's leader warned that if Russia resorted to attacking its power utilities, it would respond in kind.

Ukraine has conducted numerous long-range aerial drone strikes on Moscow since May 2023.

Most recently on November 20, it was reported that one such incursion was intercepted close to the city, per Kyiv Post .

Moscow’s Mayor Sergei Sobyanin confirmed this and elaborated that the region's air defense systems intercepted the unmanned craft over the city of Elektrostal to the east of Moscow, as well as another over the Bogorodsky district, northeast of central Moscow.

The details of the recently surfaced video footage have yet to be independently verified.

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• AAdvantage ® program

Earning on flights

Book directly with american.

Starting with tickets issued on July 11, 2024, the only flights that earn AAdvantage ® miles and Loyalty Points are those booked directly with American, eligible one world ® and partner airlines, and preferred travel agencies.

Flights booked through non-preferred travel agencies will not earn miles or Loyalty Points, unless the customer is registered with the AAdvantage Business ™ program or has a contracted corporate agreement with American.

Booking with us provides a better travel experience. You can manage your trip online, receive travel credit for canceled trips and more. Plus, you’ll continue to earn miles and Loyalty Points through our non-airline partners and on eligible purchases with an AAdvantage ® credit card.

Eligible travel

You must book directly to earn on flights. ‘Booking directly’ includes travel booked through American or our partner airlines’:

• Reservations and airport teams
• Ticket sales centers

Find a ticket sales center

You can also earn miles and Loyalty Points on most flights:

• As an AAdvantage Business ™ member, anywhere you book
• As part of a contracted corporate agreement with American, anywhere you book
• Through our preferred travel agencies

Plus, all flights booked as part of an American Airlines Vacations ™ package will continue to be eligible.

Basic Economy tickets

The only way to earn on Basic Economy fare tickets is if you book through American or our eligible airline partners’ websites, apps, Reservations and airport teams, or ticket sales centers.

Ineligible travel

You’ll no longer earn miles or Loyalty Points on:

• Basic Economy fares that are not booked directly through American or our partner airlines
• Basic Economy fares not booked directly through American as an AAdvantage Business ™ member or as part of a contracted corporate agreement
• Any trip booked through non-preferred travel agencies, unless you’re registered with the AAdvantage Business ™ program or have a contracted corporate agreement with American

Unsure if your trip will earn miles?

For corporate travel, check with your company travel manager.

If you’re booking through a travel agency, check with them once this change begins. We will also have more information about preferred agencies by June 5, 2024.

Preferred travel agencies

All agencies on a 2024 contracted incentive agreement issued by American are eligible to qualify into the preferred agency program at American's sole discretion.

Learn about program and qualification criteria Opens another site in a new window that may not meet accessibility guidelines

Have questions?

Yes, you’ll still earn AAdvantage ® miles and Loyalty Points on the eligible tickets you buy before July 11, 2024.

Tell your company to sign up for the AAdvantage Business ™ program -- it's fast and free to join. You’ll continue to earn miles and Loyalty Points anywhere you book, except on Basic Economy fare tickets. If you book directly through American, your company earns additional miles for future travel, and you earn additional Loyalty Points toward status and rewards.

Register now Opens another site in a new window that may not meet accessibility guidelines

No matter where you book, you’ll earn miles and Loyalty Points if you include the AAdvantage Business ™ account number in your booking before departure. The exception is Basic Economy fare tickets, which must be booked directly through American.

To earn additional Loyalty Points on business travel through the AAdvantage Business ™ program, you must book directly through American. This helps accelerate your path to AAdvantage ® status and your business can earn 1 mile for every $1 spent on eligible travel.

There are no changes to miles or Loyalty Points earned on trips before July 11, 2024.

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• Learn about American Airlines modern retailing Opens another site in a new window that may not meet accessibility guidelines
• AAdvantage Business ™ program