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UNDERCOVER TOURIST REFUND?

• Thread starter MBELSANTI
• Start date Mar 29, 2020

Mama Mia, Mangia Mangia!!

• Mar 29, 2020

Hi, I purchased my tickets literally right before everything hit for our May 2 trip. I know we can change dates to future date, but my son was just laid off and my job is about ready to start lay offs and I really need the $1000 I spent on those tickets since my son cannot pay his 1/2 now. Has anyone been able to do this? I cannot think of planning a future date when I don’t know what’s in store for me.  

1971 Castle in the Hub: Your lights are on!

You can always call and "ask nicely."  

DisneyWishes14

Dis veteran.

As Robo said, you would need to contact UT to see if they will issue you a refund. Their typical policy is: "Your confidence in purchasing takes priority, which is why we offer a 90-day Return Policy and use common sense and fair practices when dealing with your cancellations and refunds. If you believe you are eligible for a refund, please contact us for further shipping instructions. Once tickets have been received and verified by Undercover Tourist , we will issue a refund back to the initial form of payment according to the terms below within 15 business days. • If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order. • Please refer to the specific ticket detail page to see if your ticket qualifies for the 90-day Return Policy. • Expired tickets, or any ticket not currently sold on this site, are non-refundable. • Disney E-tickets are not refundable once the order has been placed."  

Thank you I will try again. I have been able to reach them. I am sure they are inundated with similar requests.  

disneydentist

Were they e-tickets or physical tickets? The physical tickets are definitely refundable with in the 90 day window if you haven't linked them to your account.  

Mouseketeer

MBELSANTI said: Hi, I purchased my tickets literally right before everything hit for our May 2 trip. I know we can change dates to future date, but my son was just laid off and my job is about ready to start lay offs and I really need the $1000 I spent on those tickets since my son cannot pay his 1/2 now. Has anyone been able to do this? I cannot think of planning a future date when I don’t know what’s in store for me. Click to expand...

mckennarose

DisneyWishes14 said: • If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order. • Please refer to the specific ticket detail page to see if your ticket qualifies for the 90-day Return Policy. • Expired tickets, or any ticket not currently sold on this site, are non-refundable. • Disney E-tickets are not refundable once the order has been placed." Click to expand...

disneydentist said: The physical tickets are definitely refundable with in the 90 day window if you haven't linked them to your account. Click to expand...

DisneyinPA said: I have an e ticket already linked for June. I’m already laid off so not sure if we will be able to go this year and would be nice to have money back. I knew when we bought them they were non refundable but who would of known all this would happen. Click to expand...

wonderchica

• Mar 30, 2020

Can hard tickets linked in MDE be moved to new dates?  

wonderchica said: Can hard tickets linked in MDE be moved to new dates? Click to expand...

We go the 5th of August. I have been wondering what we will do with our tickets if this crisis last that long. We bought tickets from UT and have already linked them. We will be way past the 90 day policy. I’m guessing this will have to be handled by Disney?  

We purchased 3 day non refundable tickets from UT for April 19-21. They were linked to MDE as I was almost at my 30 day fast pass window. These were purchased almost a year ago. We emailed UT and were told no refund. I spoke to someone at Disney who said they would absolutely refund us.they said to call UT and have them call Disney with me on the line. I didn’t do that but I emailed UT back and told them to call Disney and then get back to me. I got an email a few days later saying they would refund me 100%. I got it back on my credit card a few days later.  

Kuzcotopia1

...it's my birthday present to me i'm so happy..

• Mar 31, 2020

I'm waiting for a call back to confirm but yesterday I spoke with a Disney rep in Ticket Services. She told me I had two options with purchasing tickets from UT. 1) Get a digital gift card from Disney for future ticket purchase 2) Request a cash refund which would be by check, delivered in 12 weeks I asked for confirmation because this was not her usual department They had asked her to fill in. She did not know how to complete their forms, so... once I get more information from my call back. I'll let you guys know.  

gatormom2tots

I requested a refund to e-tickets already linked thru email. They stated I could get a refund, minus 5% stocking within 14 days. This was sent in a blanket email from the company. I sent back the info they requested and have not heard a peep....we will see in 14 days I guess.  

I reached out to UT a few days ago about Disneyland e-tickets that I had purchased for our June trip. I hadn't linked them yet since there is no point with DL until you get there (no schedule ahead FPs). They responded today that I would be getting a 95% refund and that they would send an email confirmation when it was completed, but it might take 2 weeks or so since they are overwhelmed. I'm extremely happy with that since the e-tickets are normally non-refundable. So reach out to them if you haven't!  

catfan98 said: I reached out to UT a few days ago about Disneyland e-tickets that I had purchased for our June trip. I hadn't linked them yet since there is no point with DL until you get there (no schedule ahead FPs). They responded today that I would be getting a 95% refund and that they would send an email confirmation when it was completed, but it might take 2 weeks or so since they are overwhelmed. I'm extremely happy with that since the e-tickets are normally non-refundable. So reach out to them if you haven't! Click to expand...

OSUZorba said: Does anyone know if DLR will extend the expiration date of the tickets, or should I request a refund from UT? Click to expand...

lanejudy said: You might want to ask on the DLR forum for the best response. Their tickets are such a different structure, the website notes some are good through the noted validity period, others will be extended. Here's a link to the website then click on Tickets. Enjoy your vacation! Click to expand...

<a href="http://www.wdwinfo.com/dis-sponsor/" targ

• Apr 1, 2020

Love Undercover Tourist - been using them for years. A real stand up company to deal with and very patient with people as well. I hope they stay in business forever! I also had tickets and it was no problem getting a refund minus the processing charge - but $685 back in my account at this time was critical giving what is going on and all the charging I am doing at the moment.  

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Undercover Tourist-Any Drawbacks?

Our family is taking our first trip to Disneyland this summer. We’ve been to WDW many times, but this will be our first trip out West. When going to WDW, we stay on property, so I wait for Disney to run a package special and buy our tickets directly from them. For this trip, we will be staying at a good neighbor hotel right across the street from the parks, so we only need to purchase our tickets. We want 4 day Hopper tickets with Genie+ added on-there will be 5 of us going. I priced tickets directly from Disney, but then decided to check out some discount sites to compare-I’ve never purchased from any of these sites before, so I have no experience with this. I can save over $260 if I buy from Undercover Tourist. I’ve read that this is a very reliable site–is there any drawback to getting tickets from here rather than ordering direct?? This is an awesome deal, but I just want to make sure I’m not missing something. I’d appreciate input from anyone who’s used them. Thanks!!

I’ve never used them, but know a lot who have & nobody has had any issues with them.

I have always purchased my WDW tickets from UCT. For as long as I can remember. Since I had dial up. I will be buying my DLR tickets from them this week before the sale is over. I have zero misgivings about them whatsoever.

I didn’t realize there was a sale going on-just went to the site and priced what I wanted. How long is the sale going on??

it says 2/13/24 when I look

I second what @QwertySC says about them. The adult for child price is the sale right now. I’ve even used the 365 day return in order to change my tickets to a cheaper price and while it wasn’t completely straight forward it did end up working perfectly.

I have used UT before. They are reputable. I always do the math between UT, BWT (Boardwalk Ticketing), and Disney (subtracting 5% for using discounted Disney Giftcards). Just recently I bought convention tix for DH at a decent discount. I will buy with whomever of these choices offers the best price. There was some issues with 3rd party tickets with Covid closure but I can’t remember the exact details. That was an extraordinary time though. I would still buy from them if they offer a great discount

I almost always use Undercover Tourist, using the Mousesavers discount. They aren’t always the lowest price, but often are close. I trust them. They sell tickets as refundable (with a very small restocking fee) which some of the other sites don’t have…so if anything happens where you have to cancel your trip, you can get a refund. (I have never needed this.)

Just link the tickets in MDE and you are good to go.

I haven’t used them for DL, but have for UOR and WDW.

Thanks everyone! It’s always nice to have some reassurance before trying something new. I think we’ll give Undercover Tourist a try.

Purchased our tickets from Undercover Tourist-they were available immediately (the site said it could take up to 48 hours). I went straight to the Disney Site and linked them, as well as making our park reservations. Everything worked great! Again, thanks to everyone for the advice-we saved a bunch.

I usually buy my 3 day or more from UT. Gothicrosie on IG often posts a chart with where to get best ticket prices. She hasn’t for a while but usually 2 day best is from Disney with 5% off GC. 3 day & above is best from a company called ARes Travel, that I’m not familiar with. UT is usually no more than $.64 more.

I just purchased mine and within one minute I have my access codes.

I have never had a problem with Undercover Tourist & bought our tickets for an upcoming trip this May. When deciding to add the dining plan, I was kind of worried that a room only reservation with tickets not bought from Disney might be a problem. Called and spoke to a CM and was able to add the dining plan with zero problems. We didn’t even lose the discounted price on the room!

The dining plan is tied to the resort reservation. Adding dining plan doesn’t modify the actual room reservation like other discounts do. It’s like adding tickets.

I was told we might lose our discounted room if we added the dining plan and that because we had room only, we couldn’t add it. Glad I kept trying.

Was that a CM that told you that? I added it for a client 2 weeks ago via phone, no problem. I just paid the difference with their Disney Giftcards. The difference was only the actual cost of the plan.

This is the only part of the “package” that matters. It’s a room only package. And it’s required. Tickets are not.

I think the loss of room discount is for free dining plan. The free option requires rack rate for room. I think that’s why I’ve heard many people say it’s often not worth it. You pay it one way or another. I’ve never used the DP, so no personal experience. I’ve done the math, and it’s NEVER worked out for us. It’s worse now for non alcohol drinkers. You really have to order alcohol with every meal to make the numbers worth it. Anyone with a child between 9 & 21 is going to have a hard time making it worth it.

The Dining Plan was amazing when Disney first released it. I got it for your trip so that I don’t ahve to hear my husband complain about the prices, lol. I’ll pay for the tip.

Other TouringPlans Resources

Is Undercover Tourist legit? – Finding Reliable Ticket Deals

Are you looking for Undercover Tourist reviews for your next family trip? Maybe you’re considering purchasing theme park tickets or a hotel stay through Undercover Tourist, but you’re wondering if the prices are too good to be true. Rest assured that Undercover Tourist is a trusted company used by tons of families each year, including my own family.

They offer amazing customer service and great deals on everything you need for your next vacation. So, if you are searching for a way to save money on theme park tickets, then Undercover Tourist is the place to go! My family and I have used this reputable company on multiple Disney trips as they offer deep discounts on tickets to theme parks in both California and Florida.

You can use Undercover Tourist to purchase tickets for parks like Disney World, Universal, Disneyland, Sea World, and Lego Land. They also offer great deals on hotel room prices (including Walt Disney World resort hotels) and on rental cars. To make planning your family vacation easier, Undercover Tourist even provides special features like Disney World crowd calendars along with other helpful online tools.

So, if you’re considering using this super helpful website for your next trip, continue reading our full Undercover Tourist review below. We will discuss just how easy it is to use Undercover Tourist to help plan your next theme park vacation AND get a great deal on tickets!

How It Works

Before planning a family vacation to Walt Disney World (or other theme parks), you may be wondering if you can get a discount on the official (aka pricey) ticket prices. Over the years, I have found the Undercover Tourist website to be the easiest way to score the best deals on park tickets. It’s my family’s go-to website for planning any Disney World vacation because it helps make trip planning a breeze.

No matter what you’re needing for your trip, Undercover Tourist will have a great deal to help make your trip a little more budget friendly. They offer the best deals on tickets to SeaWorld Orlando, Universal Studios, and other theme parks and attractions. You can even score big ticket discounts on Walt Disney World park tickets, including park hopper tickets, sports tickets, and water park ticket options.

As you shop on the official Undercover Tourist website, you will notice that these discounts get bigger and bigger with the number of days you add on to your ticket package. In other words, you won’t see a huge price difference in Disney tickets if you are just purchasing one day passes. However, you will find deep discounts the more days you add on to your package. All in all, you can save over $80 per ticket at Walt Disney World, which really adds up if you are traveling with multiple family members!

Just use the ticket calendar to determine if the Disney park passes are available. If your desired dates and parks are available, follow the prompts to choose the ticket options you want. After purchasing your Disney park passes, you can easily link them in your My Disney Experience account . Once you link your discounted tickets, they’ll show up in your account just as if you had bought them from Disney’s official site. It’s that easy!

Why We Use Undercover Tourist

In addition to the incredible savings that Undercover Tourist provides, my family and I also use them for their customer service. Not only is Undercover Tourist a legit website, but they are also a trusted name in the theme park industry. Did you know that the Undercover Tourist brand is officially an authorized Walt Disney World ticket seller ?

This means they are recognized for their honest dependability. When going through wholesale ticket providers for the first time, it can sometimes feel intimidating. But, Undercover Tourist is a discount ticket seller that provides real tickets with no hidden fees. Plus, shipping and tax are included in the price you pay.

At the time of this post, Undercover Tourist is even offering a full refund policy for Disney World tickets! Since I personally do not have experience requesting a refund on tickets from Undercover Tourist, I cannot speak about this process. However, my family and I did have to cancel hotel reservations with Undercover Tourist a few trips ago.

The process of requesting a refund was so easy, and they provided great customer service. I just called the Undercover Tourist contact number and immediately spoke with a customer service agent who handled my cancellation. During the phone call, I spoke with a super friendly and knowledgeable representative without having to wait through the automated calling you so often have to sit through when contacting companies.

Booking Hotels through Undercover Tourist

Undercover Tourist has many different tools and features that make it easy to plan your next Disney trip. This website can be very helpful when trying to save money on tickets, car rentals, and hotel rooms. If you are planning a hotel stay at Disney, we recommend comparing the prices on the official WDW website with those on the Undercover Tourist site.

Although Undercover Tourist does not always have the cheaper rate, they often do! Plus, you can sometimes find availability for rooms you want that are sold out on the official Disney website. We always make sure to price out the rooms on both websites before booking since you can often save money going through Undercover Tourist.

On a side note, if you’re looking to stay at a deluxe hotel, we recommend looking into renting DVC points first. This is often the way to save the most money on a hotel room at Disney. However, if you aren’t able to secure a DVC room OR if you’re looking for a value/moderate resort, Undercover Tourist is often the way to go!

Final Review of Undercover Tourist

Planning a Walt Disney World vacation can often feel daunting and expensive. But, with all of the amazing resources and discounts available through Undercover Tourist, there is no need to worry. You can snag some awesome deals on WDW tickets, hotels, AND car rentals all while keeping peace of mind in knowing that you are using a legitimate authorized Disney ticket seller.

We highly recommend giving Undercover Tourist a try before your next family vacation! You can find deep discounts on a hotel stay and theme park tickets for the whole family. Also, if you are looking for tips on choosing the right Disney World hotel, join our Facebook group- Mom’s Guide to Disney Resorts – for personalized help on finding the best resort for your family! Do you have a review of Undercover Tourist? Comment below to share your experience!

Shari is an experienced planner and organizer for Disney vacations, cruising, and U.S. travel. Her family vacation information, reviews, and tips provide insight for moms and dads everywhere. You can read more about her story, including her journey through breast cancer, in the about me page.

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Hi Shari! I am thinking of using Undercover Tourist for our next Disney vacation. Do they mail you a physical ticket? If the ticket is emailed, how do you use it to enter the parks? Do you have to print it out or do you go somewhere at Disney to convert the printed page to an actual ticket? Just wondering about the logistics now that you need a reservation for the parks…Thanks for the help!

Thanks so much for reaching out. I believe that Undercover Tourist will mail you physical tickets if you want them, but I usually choose the email option. Either way, your physical or digital tickets will have a code on them. You just log into your WDW account and link the Undercover Tourist tickets using the code. This is a similar process to reserving a Disney hotel through Undercover Tourist. They will give you a confirmation number/code that you type into your Disney account, and it links your reservation.

Once you are at Disney, your linked tickets and reservations are connected to your Magic Bands and the My Disney Experience App. So, to enter a theme park, you will swipe your Magic Band or the Disney App to get in.

Just make sure that you make your park reservation after you link your Undercover Tourist tickets into your Disney account. I hope I explained that okay. It’s actually REALLY easy to do. When you log into your Disney account, it basically prompts you each step of the way. Hope you have a great time at Disney!!

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Undercover Tourist Review [Discounted Tickets, Hotels, and Car Rentals]

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What is Undercover Tourist?

Paper tickets vs. e-tickets, refundable tickets, travel insurance, undercover tourist crowd calendar, the frog guarantee and frog family promise, price comparisons, earning points on tickets, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Undercover Tourist is a popular website for purchasing theme park tickets at a discount. If you’ve planned a trip to Walt Disney World , Universal Studios, or SeaWorld, you’ve probably come across Undercover Tourist. But did you also know you can use this website to book hotels and rental cars, too?

In this post, we’ll go over what you need to know to use Undercover Tourist to find the best prices on amusement park tickets, hotels, and rental cars. Plus, we’ll go over some of the popular features of the site like the Crowd Calendar.

Undercover Tourist is a website that that’s been around since 2000 and is known for offering discounted tickets to theme parks across the U.S. The site is an authorized seller of tickets for all the major theme parks you know and love:

• Walt Disney World Resort in Florida
• Disneyland in California
• Universal Orlando Resort
• Universal Studios Hollywood
• SeaWorld Orlando
• SeaWorld San Diego
• LEGOLAND Florida Resort
• LEGOLAND California Resort

Undercover Tourist also has discounted tickets to non-theme park attractions like Ripley’s Believe It or Not, ski resorts, zoos, movie theaters, and lots more! Plus, it acts as an online travel agency for hotels and car rentals.

While Undercover Tourist offers a ton of ticket, hotel, and car options, the site is limited in the number of destinations it covers. You’ll only find options in the following cities:

• Breckenridge, CO
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Orlando, FL
• Park City, Utah
• San Antonio, Texas
• San Diego, CA
• San Francisco, CA
• Washington, D.C.

Options in Seattle, London, and Paris are coming soon.

Bottom Line: Undercover Tourist is a resource for discounted tickets to theme parks and other attractions in select cities across the U.S. It’s best known for offering discounted tickets to Walt Disney World and Universal Studios theme parks.  The site also acts as an online travel agency for hotel reservations and car rentals in these select cities.

Discount Tickets

Let’s review the steps to using Undercover Tourist to purchase discounted tickets.

You can start your search for discounted tickets from many different places on the home page. Click on Discount Tickets in the top menu bar, click on a logo underneath the menu bar, or click on any of the featured tickets in the middle of your screen to start your search.

After choosing your destination, you’ll be able to see lots of information about your chosen theme park, including maps, hotels, tips, and more. Scroll down a bit to find the availability calendar and ticket options.

The tickets you buy through Undercover Tourist are exactly the same as if you purchased them directly from the park, except you’ll probably save some money.

After choosing the type and number of tickets you need, you’ll be able to see your final price and choose your travel dates. The price you see is what you’ll pay — taxes are included and shipping is free!

Hot Tip: Are you on a tight budget? Check out our full guide to using visiting Disney World for cheap using points and miles.

You may be inclined to have your tickets emailed to you, but there are some risks. E-tickets are non-refundable, and you’ll need to stop at Will Call at the gate to pick up your physical tickets. For Disney tickets, if you have a MagicBand, you can add the e-tickets to your account and proceed directly to the gate, but they’ll still be non-refundable.

Instead, it may be a better idea to have the physical tickets mailed to you. This option is also free and the tickets will be eligible for a refund. Plus, you’ll be able to go straight to the gate at the park which can be a huge timesaver.

Many tickets sold on Undercover Tourist are refundable within 90 days of purchase. To get a refundable ticket, you’ll need to have tickets mailed to you vs. opting for email delivery. Refundable tickets will be clearly marked. Be sure to confirm the return policy for your specific tickets before completing your purchase.

If you need to return tickets that you purchased, you’ll be charged a 5% fee to cover the return.

Hot Tip: E-tickets are non-refundable. To get a ticket that is eligible for a refund, you’ll need to select the Mailed To Your Door  option.

Before finalizing your purchase, you’ll be prompted to add travel insurance. Before choosing whether or not to add insurance to your purchase, you’ll want to learn about all of your options.

Undercover Tourist offers insurance through Allianz Global Assistance , a popular travel insurance company. However, the policy offered by Undercover Tourist covers lots of areas that may already be covered through your credit card including trip cancellation and interruption , lost or delayed baggage, and travel accident insurance, so it may not be needed.

If you purchase tickets that are eligible for a refund, insurance is probably not necessary. If you’re also booking a hotel or rental car, take a minute to determine if you have a credit card with rental car insurance  before purchasing a separate policy.

The Undercover Tourist Crowd Calendar is a popular feature on the site that helps you identify the least and most crowded times to visit a specific park.

To access the Crowd Calendar, just click on Crowd Calendar in the top menu bar of the website.

You’ll be able to look at specifics for a handful of the most popular destinations:

• Discovery Cove
• Disney’s Animal Kingdom Theme Park
• Disney’s Hollywood Studios
• Magic Kingdom Park
• Universal’s Islands of Adventure
• Universal Studios Florida
• Universal’s Volcano Bay

Hot Tip: The Undercover Tourist Crowd Calendar is a color-coded chart that helps you predict which parks will be more or less crowded on a specific day.

If you’re headed to Orlando, be sure to download the Undercover Tourist Orlando Planning App, free for iOS . This handy app will take the stress out of trying to navigate the parks on your own with features like an interactive map, up-to-date park information, park plans, and estimated wait times.

The app covers Walt Disney World Resort, Universal Orlando, and SeaWorld Orlando.

The Frog Guarantee and Frog Family Promise are not price guarantees, rather they’re guarantees of quality and customer service.

When purchasing amusement park tickets through Undercover Tourist you’ll always receive:

• Authentic tickets from an authorized seller
• Free standard shipping
• No hidden fees
• 90-day refund/return policy (not applicable to e-tickets)
• RFID enabled and Genie+ eligible Disney tickets
• Next-day pickup or delivery availability

So, let’s answer the question you really want to know, “Can Undercover Tourist save me money?”

To do this, we priced out some ticket options for 1 adult on Undercover Tourist and compared those to what we could get directly from the park’s website.

In every single example we priced out, Undercover Tourist was the cheapest option! If you’re looking for discounted tickets to Walt Disney World and other popular theme parks, you’ll probably save money by using Undercover Tourist.

Hot Tip: You can NOT use Disney gift cards to pay for tickets through Undercover Tourist. So, if you’ve been collecting gift cards from stores with high points bonuses (like grocery stores ), you’ll need to purchase your tickets directly through the park.

Purchasing tickets to an amusement park can be expensive. So, of course, you’ll want to make sure you’re earning as many points as possible on your purchase.

Amusement park tickets usually code as “entertainment,” so if you’re purchasing them directly, you’ll want to use a credit card that offers bonus categories on entertainment purchases . The Citi Premier ® Card earns 2 points per dollar spent on entertainment purchases, including tickets to amusement parks.

However, purchases from Undercover Tourist code as “travel” which opens up the door to earn points on a variety of different credit cards. These credit cards all earn bonus points on the travel category, which will include amusement park tickets purchased from Undercover Tourist.

Earn 3x points on travel purchases with these credit cards:

• Ink Business Preferred ® Credit Card
• Chase Sapphire Reserve ® card
• Citi Premier card

Earn 2x points on travel purchases with these credit cards:

• Chase Sapphire Preferred ® card
• Capital One ® Venture ® Rewards card

Hot Tip: If you have an American Express card, check to see if Amex Offers has any current money-back offers from Undercover Tourist. 

While Undercover Tourist is known as the place to buy theme park tickets, the site also acts as an online travel agency for booking hotels.

To get started, click on Hotels in the top menu bar. Then select your destination from the drop-down box and enter the number of travelers and your travel dates.

Your search results will be displayed in a format similar to other hotel booking websites that you may be familiar with (like Expedia , Priceline , Hotels.com , etc). Filtering options will be available on the left side of your screen and sorting options are located on the upper right-hand side, above the results.

Unlike with tickets on Undercover Tourist, the prices you see initially don’t include tax. You’ll have to click through to the payment page to see the full price with taxes and fees included.

Cancellation policies will vary by the hotel but will be clearly displayed once you add an item to your cart.

Hot Tip: If you’re traveling to Florida to enjoy the theme parks, check out these places to stay in Orlando for your Disney vacation!

Let’s take a look at a couple of examples to see if booking a hotel through Undercover Tourist can save you money. For both of these examples, we priced out a week-long stay for 2 adults and 1 child. Prices include taxes and fees and are for the hotel stay only (tickets are not included).

The results are typical of most price comparisons we do — they aren’t consistent! Undercover Tourist had the best price for the first option, but Trivago came out with the best price in the second example. The bottom line is that you can definitely save money by using Undercover Tourist for your hotel stay, but not always.

The car rental search functionality on the Undercover Tourist website is pretty limited. You’ll only be able to search for car rentals at Orlando International Airport (MCO) from only 5 car rental companies — Alamo, Avis , Budget , Enterprise , and National .

We did a couple of searches to find out if booking your Orlando car rental through Undercover Tourist could save you money. We searched for the cheapest price for a week-long rental on 2 different dates.

In both of these examples, Undercover Tourist came out as the second most expensive option. Interestingly, Momondo  had the lowest price and Priceline had the highest price in both examples.

Undercover Tourist may be a great place to purchase theme park tickets, but it’s not a great option when you’re searching for a rental car.

Undercover Tourist is a popular website for purchasing theme park tickets on the cheap. It also acts as an online travel agency for hotels and car rentals, but only in select cities.

It’s a great site to use to save some money on theme park tickets, but the savings on hotels and cars aren’t as consistent.

Before you head to Disney, check out some of our helpful guides including re-opening plans , packing lists , and even how to visit virtually .

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Does undercover tourist give refunds.

Yes, most ticket purchases are eligible for a refund within 90 days of purchase if you choose to have your tickets mailed to you. E-tickets are usually non-refundable. If you choose to return tickets, you’ll be charged a 5% fee.

What is the Undercover Tourist crowd calendar?

The Undercover Tourist Crowd Calendar helps you identify the least and most crowded times to visit a specific park using a color-coded system.

Is Undercover Tourist legitimate?

Yes, Undercover Tourist is a legitimate website that sells discounted amusement park tickets and it acts as an online travel agency for hotels and rental cars. It’s an authorized seller for tickets to some of the most popular parks in the U.S. including Walt Disney World and Universal Studios.

Why is Undercover Tourist cheaper?

Undercover Tourist buys tickets at a wholesale price from the theme parks so they’re able to re-sell them to you at a discounted price. Plus, they don’t charge any additional fees so the price you see is the price you’ll pay.

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About Katie Seemann

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I’ve booked my Disney accommodation in a package with a 10-day park hopper via disney.com

I’ve since seen a lot about undercover tourist, and it appears a lot of people purchase from there to save money.

I was going to cancel my package and switch to room-rate only until I saw several negative reviews from people receiving expired tickets etc which has me second-guessing them.

Can anyone give me insight if its actually reliable and legit to be buying tickets off this site?

Do you buy your tickets via Disney direct or through Undercover Tourist?

Used them many times myself, and NEVER had any problem with tickets from them.

I would only buy from Disney directly if tickets I needed were for 3 days or less as sometimes U.T. is more expensive on those short duration ones, but for long-stay tickets, U. T. usually has better prices.

Thanks Kat,

I've just found an older thread on here and everyone who answered said it was safe, so I'm feeling more confident to go ahead with it now.

I think the expired ticket complaints were for universal tickets, which we will be going for a day - might just buy those directly as we likely won't save much for a one day ticket.

We always use Undercover Tourist, the most recent time was May this year.

They are very good and the tickets always arrive within a few days. You can sometimes get good deals such as a 2 day Park to Park ticket for Universal and IOA with a free third day.

I only use Undercover Tourist or the Disney websites to purchase my tickets and yes UT is very reliable.

I just don't believe that Undercover Tourist supplied expired tickets, they are reputable.

As the others have said they are reliable. We've used them a few times and never had any problems.

"I saw several negative reviews from people receiving expired tickets etc "

These reviews can be (and are very likely IMO) fake.

UCT has an exemplary record - to be fair so do a few other 3rd party resellers. In all the years I've used this forum, that handful of decent resellers have rarely, if ever, had negative stories posted.

Thanks everyone, I agree Mchaggis, it sounds like they are most probably fake reviews. Which is unfortunate for UT. If I hadn't asked on here, I would have just stayed with my original tickets and paid the higher price.

I'll go ahead and buy all my tickets through UT from now on :)

Undercover Tourist is very safe and reliable. I don't believe they sold expired tickets. There is one reason to buy direct from Disney though. We bought tix through Disney for my parents who were visiting and lost them before we used them. I was able to go to the guest services booth outside the park, and they were reissued in a second. They said if we'd bought the tix through a 3rd party they wouldn't be able to reissue them.So you should probably save the money and buy from UT and just not lose them.

Just super nervous to buy...sounds too good to be true.

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At Undercover Tourist review, you can get the same theme park tickets for less!

Do you want to visit the most popular theme parks in the world such as Disneyland, or Universal Studios? To visit some of these parks, you must prepare very carefully. Buying entrance tickets are certainly the main thing that you must prepare. Don’t let you run out of tickets on the day of your visit. Fortunately, Undercover Tourist review has prepared important information about reliable ticketing companies in this article. Don’t believe us? Read and see for yourself!

This article has been written and updated by A. K. Sari, last updated 1yr ago. If you like to read Undercover Tourist Review , we must tell you that other 75 readers also love to read more Tour & Travel Reviews .

This article has been read more than 75x, in March-April experienced an increase in the number of readers by 83.33%.

Table of Contents

Undercover tourist review, why undercover tourist, what's on undercover tourist, undercover tourist disneyland resort ticket review, undercover tourist universal express 1-day dated ticket review, undercover tourist vs. get away today, undercover tourist pricing, how undercover tourist works, undercover tourist pros & cons, is undercover tourist worth it, is undercover tourist legit, undercover tourist customer reviews, how to contact undercover tourist, undercover tourist refund policy, where to access undercover tourist.

Launched in 2000 , Undercover Tourist has been providing genuine attraction tickets at discounted prices, as well as insider planning tips and excellent customer service.

The company helps families save time and money on their vacations to Walt Disney World Resort, Disneyland Resort, Universal Orlando Resort, Universal Studios Hollywood, SeaWorld Orlando, SeaWorld San Diego, and other attractions in Orlando, Los Angeles, and San Diego.

Discounted rates, free shipping, and a flexible refund policy make Undercover Tourist a trusted name in attraction tickets . The brand sends its customers to their favorite attractions, faster and cheaper. Undercover Tourist customers receive “right to the gate” tickets, eliminating the need to stand in long lines upon arrival.

The company takes great pride in delivering the highest standards of customer service to consumers. With outstanding products and excellent service, it is recognized as the best player in the discount ticket brokerage industry.

Until now, they are the best choice that has gained the trust of many customers who even have a number of followers on Facebook that reaches 198k and 93.7k followers on Instagram. The company has even achieved more than 1 million downloads of the Orlando Wait Times app. 

Another great achievement they have achieved is being featured in leading national press, including Frommer’s, Travel & Leisure, Budget Travel, Smart Money, CNN.com, Fox News, and many others.

They are even contracted, licensed, and officially authorized by Walt Disney World, Disneyland, and other attractions to sell new and genuine discount tickets. They become Disney Parks USA Preferred Ticket Sellers, Disney’s official program for ticket resellers.

Still curious about this brand? No need to worry. Undercover Tourist review will discuss everything you need to know about the brand. Stay with us and keep scrolling!

When compared to other attraction ticketing agencies, what makes Undercover Tourist special? Of course, as a consumer, you will choose a brand that provides the best of the best services. Thus, this brand always tries to give its best to its customers .

The company has exceeded consumer expectations by offering excellent customer service , providing authentic discount tickets in a safe and timely manner, and delivering meaningful vacation and travel planning tips and tools. 

They also offer savings on selected family-friendly hotel options near major attractions, as well as discounts on car rentals across the country. You will receive the exact same tickets to the theme parks you know and love, at a lower price. You can also save up to $422 on each theme park ticket!

Even to be the best ticket agent, they provide fast and free shipping on all tickets and an unparalleled refund/return policy . Also includes taxes for all tickets in advance, leaving no room for hidden fees.

This ticketing agency has experienced staff who are detail-oriented, professional, and committed and offer the “human touch” needed in customer service.

So, there are so many reasons for the benefits you will get from the unquestionable excellence of this brand.

As we explained a bit in the previous section, the company works in the field of official ticket sales in the world for all major theme parks, including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and more.

Undercover Tourist Offers

• Discounted tickets at some of the top theme parks, Halloween tickets theme park, movie tickets, top ski resorts, and top sporting events will certainly be very beneficial for many travelers
• The convenience to search and book hotels around the US by presenting the best rates available. They have researched the details that matter most to families by providing expert Customer Service agents to help with any queries
• A highly reliable car rental service with the benefits of unlimited mileage, free cancellation, and no taxes, surcharges, or hidden fees
• The top-rated wait times and theme park crowd calendar apps make planning an Orlando vacation even easier

Since they offer so many ticketing services, it’s impossible for us to go into detail about all of their sales, so we’ll focus on two that we’ll cover in more detail in the next section.

• Disneyland Resort Ticket
• Universal Express 1-Day Dated Ticket

So, stick around and take a look closer at the following section!

Who hasn’t heard of Disneyland? Surely many people have heard of it or have even visited it. It is a place where families can gather and have fun.

The resort is one of the most visited destinations in the world and sees crowds throughout the year, thanks to a steady stream of loyal local Disney fans and many tourists. Therefore, this ticketing agency provides Disneyland Resort Tickets that can be accessed by tourists who wish to visit the resort.

Today, there is so much to see and do at the resort which includes two parks, three Disney Resort Hotels, and the Downtown Disney District entertainment area. Therefore, we recommend that you do at least some basic planning before you visit and book your Disney tickets well in advance.

Undercover Tourist Disneyland Tickets

• Base Tickets with Disney Genie+ : One (1) park per day; no park hopping. With this ticket, you can save time waiting in line. You can use the Lightning Lane entrance at various attractions and experiences.
• Park Hopper Ticket : Guests with Park Hopper tickets will choose the first theme park they want to visit to start their day, then they can visit the rest of the parks on that day after 1 pm.
• Park Hopper Tickets with Disney Genie+ : With this ticket, you can save time waiting in line. You can also choose the next available time to arrive at various attractions and experiences using the Lightning Lane entrance. As in the previous park hopper ticket, you can choose the first theme park you want to visit, then you can visit the other parks on that day after 1 pm.
• Base Tickets : The Disneyland Resort Base Ticket allows you to visit one of the parks including Disneyland Park and Disney California Adventure for each day on your ticket. This ticket is different from the Disneyland Resort Park Hopper Ticket which allows you to visit both parks per day.
• 1-Day Tickets : As the name implies, this ticket is only valid for one day of entry on any date within the selected price tier or lower price tier.

Adjust which ticket you will choose to your needs and desires. Each has different prices and different policies. For more information, please visit here . 

As a movie and theme park lover, universal studios Hollywood will be the perfect place to fill your vacation time. You can go behind the scenes of the World Famous Studios Tour to explore the real movie sets where Hollywood movies are made. 

In addition, get ready to face live action in thrilling rides, shows, and attractions including Despicable Me Minion Mayhem, and Transformers. Not only that, The Ride-3D will take you inside some of the world’s most popular movies and TV shows.

Even the most popular rides come with magical spells to magical creatures, from dark villains to brave heroes, it’s all at The Wizarding World of Harry Potter that most visitors look forward to. 

You can enjoy all the exciting adventures in your favorite movies by booking universal tickets. 

As we know that this amusement park has a lot of visitors. It is natural that you have to stand in line when entering each ride. But there is no need to worry because, with the Universal Express 1-Day Dated Ticket , you can go straight to the gate and ride the rides. 

Since this ticket is 1 day dated , it is of course only valid for one (1) day of entry on the selected visit date and expires after the first use. This ticket is also only valid for the person named on it. 

Unfortunately, the E-Ticket is non-refundable , so make sure that you are absolutely sure of your decision before purchasing this ticket.

We recommend that you make reservations in advance to avoid running out of tickets and of course, will ruin your vacation plans. If you have prepared everything, get the tickets immediately and get ready to go straight to the gate!

These two brands are both in the online theme park ticket sales industry. They have pretty good services and are trusted sites by their customers. So, out of the two, which one is the best? 

To make things easier for you, let’s take a look at the comparison table below:

Actually, both brands have very good services. But there are indeed some things that can be the disadvantages and advantages of each brand. However, it can be seen from some of the points above that Undercover Tourist is still superior compared to Get Away Today.

When it comes to price, Undercover Tourist will not disappoint you. They are even certified with the best price guarantee and no hidden fees . They provide discounted ticket prices which will certainly be very profitable with the addition of saving up to $288 on each ticket booking.

Undercover Tourist Price Range

• Theme Park Ticket : $150 to $350. Keep in mind that each price will vary depending on which theme park you are visiting and your age. Save up to $288 for Walt Disney World tickets and get 2 days FREE with the purchase of 2-Day tickets for Universal tickets. 
• Hotels : The price for hotel reservations will differ for each hotel. Therefore, we recommend that you check directly on the official website for detailed information. One thing you can’t miss about booking a hotel, you can save up to 50% on your hotel getaway.
• Car Rentals : $71 to $211. The price is a predetermined price depending on the type of car to be rented. Car rental booking offers 50% OFF car rental rates with a theme park or attraction ticket purchases over $100. So, be sure to get the best deal now!

Affordable and many offers that you can get, right? Let’s book your ticket now and enjoy your memorable vacation with exciting rides!

Undercover Tourist is here to help anyone who wants to buy theme park tickets to save more money. They offer tickets at affordable prices .

The company also helps travelers know their budget costs in advance. Customers can avoid the queue to buy tickets and simply book by sitting at home. 

Here’s what you can do to book the tickets you want:

• First, it is recommended to use the Orlando, Los Angeles, Las Vegas, and San Diego Crowd Calendars to see the expected crowd levels for each day a full year in advance
• Once you have set your vacation dates, go to the destination tickets you want to buy
• Set the dates of your adventure that you have prepared
• Don’t forget to fill in the number of adults and children who will be traveling with you.
• Check and make sure that the tickets you have booked match the number and dates of your trip
• Make your booking and payment. This company accepts Credit/Debit Cards such as Visa, American Express, MasterCard, and Discover for your payment

You’ll receive an email stating that your request has been sent to the tour operator. Once the operator confirms your reservation, you will receive a second email with instructions on how to redeem your tour. 

Well, they also provide The Orlando Undercover Tourist Planning App which can be downloaded on the App Store. It should be noted that this app only works as a handheld guide and planning tool for all Walt Disney World parks, Universal Orlando Resort, and SeaWorld Orlando. 

View a quick video walk-through of the Orlando Planning App and learn how you can skip the lines on your next vacation on youtube @undercovertourist .

At Undercover Tourist review , we really hope that you can get the easiest way to get your vacation tickets. Thus, you must plan everything well and entrust the purchase of tickets to a trusted brand. 

Then it is important for you to know the details of the brand. Therefore, below, we will list the pros and cons of this brand as an overview for you.

Undercover Tourist Pros

• Tickets are guaranteed Authentic and offer the best prices on theme park tickets
• No Hidden Fees (Taxes Included)
• Choose an E-ticket or a Mailed Ticket. Next-Day Delivery or Collection Available
• Hassle-free
• Free shipping
• Refund Policy or 365-Day Refund
• Provide many additional discounts

Undercover Tourist Cons

• Some tickets are nonrefundable

From the pros and cons section above, you can draw conclusions and see how worthy this brand is. On Undercover Tourist you can get and receive the exact same tickets to the theme parks you know and love, at a lower price. 

It is also an authorized company that has direct relationships with all theme parks including Walt Disney World Resort, Disneyland, Universal Orlando, Universal Studios Hollywood, and many more.

This makes it a trusted company that secures the authenticity of purchases and also allows it to immediately assist its customers in case of problems.

It’s understandable to be concerned about the legitimacy of a brand since it offers online sales. Fortunately, Undercover Tourist can guarantee that their online ticket purchases are very safe. 

They are a VeriSign Secure Site which is Safe & Secure with 128-bit encryption. They are fully licensed & bonded with ‘Travel Certificate Vendor’ Registration #: ST34485. This bond protects their customers up to $10,000.

The business has grown through customer referrals based on honest pricing, customer service, pricing, and advice. They also maintain a good reputation with the Better Business Bureau and are rated as an A+ business.

With that said, there’s no doubt that this brand is legit!

What Do Customers Think?

Are you wondering what customers have to say about this brand? To answer your curiosity below are some customer reviews that we found on their website. 

Before that, we would like to inform you that this brand has a pretty high rating on its Facebook account. They achieved 4.2/5 ratings based on the opinion of 313 people. 

So, let’s see what the customers have to say. One of the following customers seems satisfied with the service provided by this brand. 

I was very impressed with the speed at which we received our tickets for the Very Festive Christmas Party. We live in Canada and I only booked them yesterday and we already received them :). Our turnaround was literally 24 hours.

The next review came from a customer who entrusted his online ticket purchase to this brand. He said:

Thank you for your service and easy process in processing and using my ticket. A trustworthy site. I will recommend and use again in the future. Very happy tourist Undercover thank you

So, we can conclude from the two reviews above that this brand really provides the best service to its customers. With the speed of delivery that customers get and the easy process that makes customers satisfied. This is a trusted site that makes its customers happy. 

If you have some questions in your head, then before you contact the contact below, we recommend that you first check some of the common concerns that have been discussed in the FAQ section.

However, if you have not found the answer to your question, then you can contact the customer service team at:

• Email: [email protected]
• USA Toll-Free: 1 (800) 846-1302 (Mon to Sun 8 AM–8 PM Eastern)
• UK Freephone: 0800 081 1702 (Mon to Sun 1 PM–1 AM GMT)
• Worldwide: 1 (386) 239-8624
• Fill out the contact form
• Live chat is available at the bottom right corner of the website
• Business Address: 265 Clyde Morris Blvd. Suite 200, Ormond Beach, FL 32174-8137

As a way to bring satisfaction to customers, Undercover Tourist has a Best Refund Policy and uses common sense and fair practices when handling cancellations and refunds.

They offer refundable Walt Disney World theme park tickets and 356-day ticket returns , so tickets must be purchased within the last 365 days and not past the selected start date

Free cancellation is only possible at least 5 days before the reservation start date. 

Whereas if your reservation is canceled within 5 days of your arrival, you may be charged a 5% cancellation fee. A fee of 5% of the total order amount will be required to cover shipping, handling, and processing costs associated with credit card acceptance and order fulfillment.

So, make sure to meet the predefined requirements to realize this return policy. 

Once the ticket is received and verified by Undercover Tourist , they will issue a refund to the original form of payment according to the terms below within 15 working days.

Are you ready to take the leap into an unforgettable family vacation? No need to wait any longer! Simply book your tickets with ease.

Although they provide an app, orders can only be made on their official website at www.undercovertourist.com .

Don’t let your fun holiday become the most annoying thing with less than-optimal planning. This can be caused because you run out of amusement park tickets when you want to spend time on holiday on the date you have prepared.

So, don’t let this happen! Prepare your holiday well, and make online ticket purchases at affordable prices so that the vacation becomes more enjoyable. Undercover Tourist is ready to make it happen. Leave and entrust the purchase of tickets for the fun theme park you want to visit. 

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Deal with this lot at your peril!

Wish I hadn’t used these rip off thieving clowns! Ordered tickets which were promptly sent and then so promptly cancelled while they held on to my money! Id give them minus stars but best i can do is just the one and thats one star too many! Save yourself the aggro and hassle of dealing with second rate thieves like i have. Like many others, wish id read their reviews first, in essence, its a lesson learnt! DO NOT DEAL WITH THESE GUYS at your peril, id rather have paid more for my tickets than dealing with this total shower of poo! These see you next Tuesdays have effing ruined a trip I have been planning for 2 years!

Date of experience : April 08, 2024

Ugghhh I wish I had read these reviews first!! I am so BS right now Honestly, I wouldn’t even put a star there but you have to put a star there. I am so upset with this company I can’t even begin to explain. I wish I had done some serious research before purchasing tickets. I spent $300 for tickets in December for a comedy show in April I have a wedding coming up that I wasn’t aware about so I tried to call to get a refund which I could not do through them so therefore I tried to see if I could get my tickets so I could sell them through an online website, but apparently you don’t get your tickets up until possibly two days before the day of the show so you expect me to get my tickets two days before the show and then someone to buy tickets within two days so I’m pretty much gonna be out $300 and they were not helpful at all. They just said keep checking your email. It could be two days before I am so upset. I am pretty much out $300. I will never ever use them again .

Date of experience : April 07, 2024

Don’t buy concert tickets from them…

Don’t buy concert tickets from them unless you want to wait nearly two months to receive them !! They take your money fast enough but unless you call them you aren’t aware you have to wait until the ACTUAL TICKET SELLER makes contact with you . And you can’t have your money back either . Will NOT be buying anything else from them and will recommend my friends to do the same . The first guy I spoke to there was offhand with me and was very quick to tell me these tickets aren’t refundable. Plus they had a discount voucher that was on the checkout total but amazingly disappeared when I pressed pay !! As far as I’m concerned they are a rip off site . I payed with PayPal so I’m poised to open a dispute if I don’t see my tickets as I’ve been told . DO NOT USE THESE PEOPLE BE WARNED

Date of experience : March 08, 2024

Should have read the reviews here…

Should have read the reviews here first. Not happy with this company. Bought 4 day tickets plus options to WDW for 4 adults cost $2,635.80 (US). Thought I was getting a good deal. Now find advised on the WDW official website for the same days as $2,198.16 (US). Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them.

Date of experience : March 15, 2024

I would give negative stars if I could

I would give negative stars if I could. I purchased Universal Studios VIP tour tickets from them and then wanted to change the time of the tour. They told me they couldn't do it and to call Universal. I called Universal and they told me that only Undercover Tourist could do it. I called UT again and they had me pay for new tickets for the time I wanted and then refunded me for the original purchase... It's now 2 days before my trip and the new tickets won't scan with the Universal app but the old ones will. Zero. Effs. Given. by UT support. They are insisting that the new tickets are valid - went through the same back-and-forth between them and Universal - and they won't do anything about it. I asked what to do if I get to Universal and my tickets don't work... they said to call them. Fingers crossed that I actually get into the park/onto my tour! I will NEVER use Undercover Tourist again.

Date of experience : February 21, 2024

The worst experience 0 star they sold…

The worst experience 0 star they sold me Something I can’t even use and no refund fraud company everyone should report to BBB

Date of experience : February 26, 2024

Recently bought a Black Friday deal for…

Recently bought a Black Friday deal for sea world San Diego. Called customer service a few times on the buy one get one free ticket and was duped into buying several sets to get free tickets. Turns out their deal was no better than one provided directly on Sea World website. With my dollars, hours of call time with three different representatives I will not use their site again.

Date of experience : November 20, 2023

Intentionally Obtuse Customer Service

Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?” Screenshots, detailed step-by-step explanations, phone conversations… Nothing works. They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.

Date of experience : August 07, 2023

We had to wait for an hour at Busch…

We had to wait for an hour at Busch Gardens for someone to know what to do with our voucher. I gave them 3 stars since this may not be their fault but these vouchers aren’t universally recognized. We also had to wait in a line at Aquatica to get a manager to print real tickets. I would say not really worth the lower price for the worry and stress that it won’t be accepted or recognized.

Horrible. Processed my transaction without security clearance. I had decided to purchase elsewhere and never completed the purchase but an hour later I got an email confirming the purchase that I never completed. I called immediately and was told after some argument and them talking to their supervisor that the refund was approved. Then a week went by with no refund so I contacted them again. They said they had to put in the request again and this time it was denied. I told them it had already been approved and to go back and listen to the first call. They said they did and it was never approved (I 100% know it was) so I asked forna copy of the recording but of course they said they can't give that to me. Because they lied and it was approved. Regardless, allowing the charge to go through in the first place without security clearance is fraud!

Date of experience : January 02, 2024

Very Misleading, Won’t Change Dates

Tickets are cheaper, and they advertise “90 day ticket return” and that you can use them for 365 days. BUT if you don’t read the fine print, that’s only some tickets. I tried to change our Universal Hollywood tickets to one day earlier and they absolutely refused. Very misleading (even my email at the top says 90 day return)! Never will I use them again or recommend them again!

Date of experience : August 26, 2023

New York City pass direct from the…

New York City pass direct from the website has a full refund - when you purchase from them there is NO REUFND. What a scam I'd highly suggest NOT purchasing anything from them and using directly with the company vrs a third party

Date of experience : September 12, 2023

Smooth experience

Bought three Disneyland tickets and it was very smooth. At first I was skeptical after reading all the bad reviews, but decided to test my luck since they offer a few bucks off. I did encounter their "validation" progress, but it was super simple - just enter the pending amount they hold on your credit card. After this was complete, I received tickets within one minutes. The tickets were valid on Disney website.

Date of experience : August 20, 2022

Thanks for all your help

Thanks for all your help. My money has been refunded and back in my account today after we had to get a refund on our Universal Studios tickets. Fantastic communication and reassurance during a very tricky time. We are hoping to come back to Orlando next year🤞and won't hesitate to recommend and use Undercover Tourist for our park tickets. It's not how people treat you when things are good but how they treat you when things are bad that shows their true colours. You've all been wonderful at helping us on this difficult time. Thank you once again and stay safe 💜 🐸

Date of experience : June 30, 2020

Disneyland ok, last minute hotel drop cost us.

The Disneyland tickets were a good deal. But the hotel never reserved properly, leaving us scrambling for a hotel and paying almost $300 more because of their system. Instead of trying to fix the issue, they kept giving a run around of "that can happen, sorry to hear, sucks to be you" replies. I found another app (Klook) that I am trying next.

Date of experience : November 19, 2022

Do not recommend

Horrible checkout experience with the payment verification. Finally was able to book, but when we went to check in to our hotel we learned they had cancelled our reservation despite already charging us in full for it. Had to book the hotel out of pocket at less than ideal rates. Have not received any response back from them nor a refund. Do not recommend.

Date of experience : November 26, 2022

SCAM AND NO REFUND

I PURCHASED SOME TICKETS AND THEN GOT A BETTER DEAL IN ANOTHER PAGE, HOWEVER I'M STUCK BECAUSE I CANNOT GET A FULL REFUND, AS PROMISED, ONLY 95%.... THAT IS A TOTAL SCAM! LOL THEY COULD GIVE ME 100% IF I PURCHASED ANOTHER THING FROM THEIR SITE.

Date of experience : June 12, 2023

Their 365 day money back guarantee is a…

Their 365 day money back guarantee is a scam. They will try to send you to Disney to fix the issue bc they know Disney will at least give a free ticket if you can't go due to illness. Undercover Tourist doesn't want to spend the money to honor their commitments. I can't tell you how any people they transferred us to. I will make sure everyone I know and others never make this mistake.

Date of experience : December 05, 2022

Simple, genuine and 1-day Disney Tix!

It's midnight in the UK 8th October 2022. I've just booked two 1-day tickets for my kids for the 18th Oct. I couldn't find 1-day tickets anywhere else (the missus and I already have long-term tickets). Wanted to book in advance because reservations were only available for the 18th and 20th for the Park we wanted and we were concerned it would become unavailable like the other dates we are in the US. UT was an Absolute doddle. Booked the tickets - paid via PayPal - got the tickets emailed to me immediately. Spoke on Chat to Louise beforehand, who allayed any fears I had before booking and was swift in her replies and helpful. I used the 12 character reference on my e-tickets to immediately make the Park reservation on the Disney site and it all went through fine. Very happy and recommend.

Date of experience : October 07, 2022

Fine until you need help

The problem with undercovertourist is their inability to help when there's a problem. I wanted to change the date of a Universal ticket. Universal customer service was like, "sure, no problem, we do that all the time" until they found out that we had purchased through a travel agent (Undercover Tourist), and then they said we needed to talk to the travel agent. So I called Undercover Tourist. That person was no help: He said he could issue us new tickets for the date we wanted, and then try to cancel the existing ones, but he wasn't sure if the cancellation would succeed. I'm like I need to know that before we buy the new tickets, and he was like, no, you need to buy first and find out in about 24 hours if you paid double. I asked to talk to a supervisor. He said someone would call me in a couple hours. Nobody did. If I had bought direct through Universal, they could have helped no problem.

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