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Cruising Holidays with activities on the Caledonian Canal

Tel +44 (0) 1397 772167 Email [email protected]

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Office Hours

• Mon - Thu: 9.30am - 4.30pm
• Saturday: Closed
• Sunday: Closed
• Monday - Friday: 09:30 - 16:30
• Saturday - Sunday: Closed

To see when the office is closed over holiday periods, please see our Contact Us page

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Our Vessels

• Fingal of Caledonia

Our Cruises

• Wildlife and Sea Lochs
• Music on a Classic Cruise
• Country Walking
• Walk the Great Glen
• Classic Cruise
• Bike the Great Glen
• Mini Cruise
• Great Glen Journey
• Discover the Great Glen
• Bike and Barge
• Great Glen Adventure
• Fort to Fort Adventure
• Working With Us
• Press Coverage
• Customer Comments

Get In Touch

Caledonian Discovery Ltd, 2 Annat Point, Corpach, Fort William, PH33 7NA Scotland

Call +44 (0)1397 772167 [email protected]

© Caledonian Discovery | Terms & Conditions | Privacy & Cookies | Website Design by lamontdesign

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Caledonian Travel   Reviews

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Reviews 4.6.

15,482 total

Most relevant

Coach was there when we arrived early…

Coach was there when we arrived early for pick up so no hanging around. Friendly driver, clean and comfy coach. Excellent safe driving, clear instructions re timings. Few good jokes and local info thrown in for good measure during trip! Driver obviously very experienced. Lovely atmosphere on board.

Date of experience : April 27, 2024

Reply from Caledonian Travel

Thank you for taking the time to post your review; we really appreciate your feedback. Your kind comments are very much appreciated, and we hope to be welcoming you back to Caledonian soon. Kind regards, Rosie

Me and my mam were not given our seats…

Me and my mam were not given our seats and separated to opposite ends of bus driver was sarcastic when we said wanted to sit together told its those seat or don't go .Not my idea of a nice weekend sat on your own for around 6hrs with someone who kept making it obvious they did not want me next to them.Also driver relied on sat nav and put wrong destination in so added around 1hrs 30 mins onto journey and he kept answering phone while driving. Some people were late back to bus but because people had sat were they wanted it took some time for him to work out who was missing. The hotel was really nice and food

Thank you for taking the time to post your review; we really appreciate your feedback. It is disappointing to read that not all aspects of your break were to your full satisfaction and enjoyment, and we would welcome the opportunity to discuss this further with you. Please would you kindly email us at [email protected] with your feedback, quoting your holiday booking reference number, if possible, please, and one of the team will come back to you. Thank you, Rosie

An enjoyable experience

We went on a four day trip to Balmoral Castle and Aberdeenshire. It was easy to book, the trip was well organised and the coach was clean, comfortable and well driven by our driver Mick who kept us informed and entertained throughout the journey. We had heard terrible reports about the hotel in Aberdeen but these proved to be unfounded as our room was clean, comfortable, well equipped although a bit tired and the meals and service were excellent. A very enjoyable trip

Date of experience : April 19, 2024

torbay hotel in Torquay

Brilliant torbay hotel in Torquay, Brilliant service by Peter our coach driver our breakfast was 1st class dinner was 3/5 just small portions Canny entertainment and bingo And pedro and his team are getting this hotel better and better each time we come down

Date of experience : April 22, 2024

Couldn’t ask for more

David was great helping us achieve all our needs, we are a group of pensioners, and getting them all to Hamilton bus station impossible, so David has arranged for us all to be picked up here in our village, which makes it possible to have a day away. Can’t thank him enough.

Date of experience : April 26, 2024

Excellent service

My mum the wife and myself had two excursions last week to bath and Somerset steam railway. Coach driver Tim was so helpful especially looking after my mother on off the bus and help storing her walker. Very sociable and making everyone laugh on the bus. Mercedes bus so lovely and comfortable. Third time I have been with Caledonian travel faultless keep up the good work and thanks again Tim.

Date of experience : April 23, 2024

Sam was genuinely really helpful and…

Sam was genuinely really helpful and kind. I have often asked other coach tour companies to see if the hotel can offer me a room as a single passenger only for them to rarely get back in touch never mind resolve my request for me. Sam who I spoke to was friendly and efficient and if the holiday lives up to her customer service and values I will be very impressed.

Date of experience : April 25, 2024

Great driver

Great driver , excellent tour ,nice clean bus , hotel food great , rooms a bit dated and needs some tlc . No entertainment but easy to get to newscast by airport bus . just a couple of minor issues but far outweigh by the good points. A really good trip ! Would definitely recommend it . Thanks to all Caledonian staff

Date of experience : April 15, 2024

Ladies Weekend

I have enjoyed all trips so far, excellent, knowledgeable drivers. Great destinations, hotels are more than adequate for the price we pay. Would certainly recommend this company. Our visit to Liverpool for Full Monty Theatre break was superb!

Date of experience : January 20, 2024

Single travel.

The times I've used Caledonian have been very good, meals excellent accommodation clean and tours well managed. However just now your failing the single traveller with the lack of rooms for them to book into.Its a problem that can only increase as your popularity grows.You charge double rates if we take a double bedroom or you don't have anything to suit. It will mean a lack of single travelling for such as myself. I'm going to Llandudno in September and I've had to take a twin bedded room, not ideal for my single travelling friend.It needs addressing in the future.

Date of experience : April 29, 2024

A stress free booking experience!

A quick phonecall to Caledonian travel,I got booked up AND managed to get my single room with no hassles. Price explained clearly by advisor and, told when balance was due. Completely hassle free and looking forward to my trip.

Great value for money

I have been on many coach trips with Caledonian, and wouldn't use anyone else, the trips are great value, I mean we're else can you get a trip away for as little as £79 with bed, breakfast, evening meal and travel. Friendly and helpful staff and drivers, great choice of coach trips to suit everyone, can't wait for my next trip away. Keep up the good work Caledonian!

Date of experience : April 20, 2024

Banffshire Journey

The driver (Danny)was terrific .He interacted with everyone &got a sense of camaraadie amongst all on the coach from the start .He was very knowledgeable about aspects along our route &shared them with us all .Nothing was a bother or too much trouble well done !!!

Great value short break

I cannot believe the great value of this last holiday ! ! ! We spent four fantastic days in Torquay which in most resorts would have been enough, but left feeling that we should have booked for longer. The hotel - The Torbay - must be the best in the resort. Although only rated as a 3 star, that is stingy. The decor might be a little jaded but the service and facilities are 5 star. The food in the restaurant is good and plentiful (the Cherry Pie is to die for) and the staff, -in the whole hotel, (not just restaurant) are excellent. We're coming back ! ! ! But hopefully next time for longer !)

Amazing customer service

Amazing customer service . Telephone was answered straight away & Sarah was so pleasant & helpful & made the booking so very easy . I've booked before online but preferred to speak to a lovely agent . Would highly recommend your company & to be honest I have & know quite a few that now travel with you . Well done

Great Value for Money

Great Value for Money, the coach was immaculate, the driver was fun and very helpful. Dinner bed and breakfast - couldn’t complain for what we paid. There was no drink service in the restaurant so it was more like a canteen. The stops we had, Port Patrick, Dumfries House and Troon. All lovely , Dumfries house, the Grand Tour and Afternoon Tea was fabulous, would book this 2 day weekend break again.

Can’t fault the service provided

Can’t fault the service provided. The driver was helpful and cheerful throughout the journey. The hotel was clean and modern. The food was excellent the only down side was down to my own personal choice is I don’t eat fish or chicken of the bone. You had long enough it every place we went I would do the trip again and recommend it to family and friends

Great weekend…

Driver mark was great .clear about the itinerary and when he said any problems just ask he meant it .hotel was clean food fine and reasonably sited for reaching stratford and warwick.loads to do at warwick castle would definitely recommend if you are thinking about it

Leeds jaunt

Day excursion to Leeds.very good value for money. Coach picked us up on time. Comfortable journey to leeds. Just about the right amount of time to spend in leeds on a one day excursion. Staff at booking helpful. All exactly as it says on the tin. Have booked another excursion and would recommend Caledonia. 👌🏻 all in all a good experience.

Booking a 4 day breakFollowing the red continue button on…

Following the red continue button on the web site would not work so rang the Tel No provided and found that the service from then on was excellent. Being able to talk to knowledgeable human being was refreshing. Thank you.

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One of the Best Travel Agency in Moscow, Russia

International travelers are very attracted to russian travel opportunities but there are many concerns and hesitations due to the complicated visa issues, the language barrier, the confusing cultural differences, and methods and means of travel confusions., our small family business eliminates all of your concerns. we offer personal solutions to all of those problems as well as rare and extraordinary tours with a highly personal touch., we will make your russian travel enjoyable and unforgettable.

So why do independent travel agents and other tour operators love to collaborate with us?

We do your job in tour planning fast and with a great professionalism., our principle is that our guides directly answer your emails . you need not contact managers and wait for trip plans that are made with someone who only see it in paper. from the first touch you will talk with an expert who will make the full tour organization/guidance just for you. it makes the process much easier , work with us is easy and clear. we are very flexible in terms of cost, payment, and contracts. you may discuss different options with us being sure we will try to make our collaboration successful., our expert guides are always ready to talk via skype / whatsapp any time to give you comprehensive answers to all your questions. it‘s easy and effective way to make any tour.

Travel Bulletin Awards Winner

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Less is more. curated collections.

At Stuba, we are not about the numbers. Featuring endless hotels slows down the selection process. We have carefully curated Stuba Collection properties, hand-picked to best suit your needs and get results in the best time.

Life’s a Beach

City Culture

Back to Business

Family First

Why choose stuba, 24×7 service.

We have a round-the-clock, global support team to answer your calls. Our online support tools are also at your disposal without having to send an email. Either way – we’re here for you!

Cutting Edge Tech

We don’t stop innovating to ensure you have ‘best in class’ interfaces, tools, and API to make your accommodation booking journey efficient and hassle free.

The Stuba legacy

When you’ve been in business for over 30 years, the depth of knowledge and expertise within the business is unrivalled. This coupled with our honest and transparent approach has earnt the trust and respect of both our long-term and latest business partners.

Become a Stuba Star

Our family culture is important to us. If you think you can help us continue our success and would love to join the Stuba family, we’d love to hear from you.

Customer Service Executive

Our Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognised for offering the very best in customer service, we are looking someone to service the Stuba Pacific regions. This will involve handling the majority of non-urgent calls with first time resolution, however if complex, the global Pune team are there to take over when required. We are looking for someone to work independently and be a self-motivator whilst being able to work remotely and alongside the global customer service team in Pune.

The role involves daily communication with our clients and suppliers over the telephone and via email, to assist them in a variety of ways with the booking and amending process. Other duties include ensuring that our CRM system is kept up-to-date and telephone calls answered in line with our client expectations. This role can involve being on the phone for the whole working day so an excellent telephone manner is required.

Desired skills, experience, and expectations

• Minimum of 1-year Customer Service experience within a call centre environment
• Excellent customer service with a focus on quality execution
• Able to multi-task, keep calm under pressure and remain patient at all times
• Excellent written and spoken English skills
• Excellent phone handling skills with strong listening skills
• A “can do” attitude and self-motivated
• Ability to work independently as well as part of a team, be it as a team player of a small team locally as well as in cooperation with the global team remotely
• A sound understanding of web usability & functionality
• High attention to detail with the ability to analyse information and problem solving
• Hard-working, enthusiastic and diligent
• Well organised and ability to manage time effectively
• Able to follow processes whilst adhering to tight deadlines
• Customer focussed and always looking to exceed client expectations

Key skills and responsibilities

• Candidates will need to be able to work as a team, as well as being able to motivate themselves and use their own initiative.
• The ability to multi-task and prioritise under pressure in order to meet tight deadlines and communicate effectively internally and externally at all levels is essential.
• To provide excellent levels of customer service according to the business service level agreements when assisting our customers via telephone or email in making, administering and cancelling bookings on our own website and with suppliers.
• A background in the Travel Industry / Customer Service Call Centre is preferred.
• Resolve all customer queries to mutual satisfaction; by clarifying the customer query, determining the action required by selecting and explaining the best solution to solve the query, expediting corrections and adjustments that are viable, following up to ensure resolution.
• Being able to follow service level agreements and ensuring queries are escalated timely and/or handover completed when required.
• Ensuring assigned CRM tickets are up-to-date at all times.
• Ensuring phone calls are answered timely and in a professional manner at all times.
• Ensure CRM tickets are created following any phone or email query that requires further action and resolved in line with team objectives.
• Perform data entry task via codes and spread sheets to track vital business information when required.
• Recognise and prioritise key accounts with complete ownership of the query until satisfactory resolution.
• To be able to deal with difficult situations in a professional manner at all times.
• Confident in using different websites and systems, often at the same time whilst talking on the phone.
• Be comfortable liaising with the correct departments across the business, often remotely and across time zones, for specific situations and/or queries.
• Follow Customer Service processes and Stuba Operational policy at all times whilst ensuring that the satisfactory resolution is achieved by managing client expectations.
• Resolve all issues by clarifying the customer’s requirements; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting when required to ensure satisfactory resolution in a timely manner.
• Knowing when to grasp a sales opportunity and convert into a booking.
• Perform ad-hoc individual projects upon request and according to the brief.

Everyone is welcome

Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Customer Service Executive

Basic details, your address, business development manager – new delhi.

We are looking for a Business Development Manager based in New Delhi, who has a good knowlegde of B2B Travel Business within the region. The successful candidate will be someone who is highly motivated, organised, self disciplined and creative in identifying and developing new business opportunities along with maintaining a good business relationship with the existing ones.

• Min Bachelors Degree or equivalent qualification.
• Min 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
• Well acquainted with the travel business in New Delhi region.
• Strong communication, negotiation and interpersonal skills.
• Team player who can also work independently with minimum supervision.
• Comfortable with flexible timing of work and travel for Business.
• Proficient using MS Office and other CRM tools.
• Social Media (Linked In/ WhatsApp) and Internet Savvy.
• Promote the company in the market.
• Developing new leads and on boarding them.
• Generate maximum business from new and existing clients.
• Build good communication and relationship with the clients.
• Represent the company in conference, exhibition and events.
• Make regular interaction with clients through visits, calls and meetings.
• Prepare and analyse reports on business and sales activity.
• Keep updates on business trends, key competitors, events and market analysis.

Apply for Business Development Manager – New Delhi

After travel customer service executive.

This role is an important and challenging one as the successful candidate will be responsible for handling post-travel complaints end to end in order to provide a complete after-care service for our clients. Stuba takes pride in its product and service offering which as a result delivers a low complaint ratio. It is always our aim to ensure that any issues are resolved prior to check in and at very least prior to check out. However, in the rare occasion there is a complaint this is treated seriously, and a thorough investigation is completed to ensure that the customer is satisfied with the outcome. In addition, that any compensation due is covered by the supplier where appropriate as well as the business is aware of any patterns identified to ensure that there are not recurring complaints.

• At least 2 years experience managing complaints, ideally on your own, or as a part of a team.
• Sound understanding of working within company terms & conditions and/or industry guidelines to ensure compliance is adhered to.
• Excellent listening, rapport building, empathising, negotiating and persuading skills to ensure customer satisfactory outcomes at minimal cost to the business.
• Excellent written and verbal English communication skills with a high level of attention to detail and commitment to quality.
• Advanced in MS Word and Excel with working knowledge of CRM systems is desired.
• Be comfortable using their own initiative, managing the end to end complaints handling process themselves as well as working as part of a team to ensure the best outcome for both customer and the business is achieved at all times.
• Proven ability to multi task, prioritise and work well in a busy pressurised environment.
• Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to reduce complaint ratio.
• A natural problem solver with the ability to interpret data, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
• Demonstrates confident and professional manner with the ability to manage conflict, negotiate and influence at all levels.
• A background in the travel industry and/or B2B’s.
• Legal background or experience in handling legal claims.
• To manage an end-to-end resolution of after-service queries, complaints and disputes.
• To confidently navigate and source information from multiple internal systems and reference materials.
• To negotiate and liaise with our suppliers and clients until a satisfactory result is achieved for all parties.
• To process refunds or compensation payment against bookings.
• To recover from suppliers all compensation that is paid out.
• To ensure that all after-service queries are regularly updated, responded to and closed within industry guidelines & company SLA.
• To manage supplier, agent and/or internal escalations to ensure KPIS are meet and SLAs adhered to.
• To highlight any service issues or escalated cases to the After Travel Customer Service Senior Executive when relevant with suggestions or proposed next action.
• To log and manage own workload according to department requirements.
• To report any underlying issue(s), trends and quality concerns to the After Travel Customer Service Senior Executive with suggestions to ensure complaints do not reccur.
• To involve Customer Support Team when necessary to check and avoid further complaints on future bookings.
• To involve Data Team when necessary to update, remove or add relevant information shown in hotel profile or erratas.
• To involve IT Department when necessary to investigate potential system errors / mismatches and establish liability.
• To meet department objectives in regard to complaints.
• To provide assistance to other areas of the business as and when required.
• To provide emergency cover to our Customer Support Team as and when required by the business.

Apply for After Travel Customer Service Executive

Snr. accounts receivable specialist.

We are looking for someone to work within our Accounts Receivable Department, responsible for obtaining revenue by ensuring the payments are collected from clients on time; resolving missed payments; updating financial records; supervising staff. To be successful in this role, the applicant must have ability to think logically, have attention to detail, consistency and be an effective communicator. The successful applicant will be responsible for servicing external clients as well as internal (other cross functional teams) in terms of providing accurate and timely information, addressing questions and resolving raised concerns in a time bound, effective and efficient manner.

• 3-5 years of Credit Control experience especially while dealing with foreign clients will be an advantage. Must be customer focused.
• Excellent English communication skills – both written and verbal. The job will require communicating with foreign clients on phone and email daily.
• Excellent in MS Office Suite.
• Ready to work on all types of tasks – simple to complex.
• Process driven, but ability to think beyond it as required, energetic and enthusiastic.
• Quick learner and ability to work effectively under pressure and make informed decisions.
• Ability to lead/ manage/ guide at least a small team of 1-2 members.
• Committed for long term employment.
• Takes ownership of processes and people assigned.
• Reports to manager with transparency – no surprises.
• Efficiently manages task planning and scheduling.
• Stays on top of To Do list and mailbox.
• Credit control – ensure no exposure to the company outside agreed Credit limits by mgmt. Responsible to ensure all payments are made on time as per the contract and escalate as per procedure.
• Credit Exposure review of all customers monthly and proposal to supervisor.
• Reporting and reviewing with supervisor all overdue debt and proposal on corrective action.
• Ensuring all queries are resolved in a timely manner. This would need effective communication with clients and internal stakeholders and ability to understand and adapt to situations.
• Inbox turnaround time is max 24hrs.
• Monitoring all invoicing is produced and sent in a timely manner per Jnr as per contract.
• Monitoring all allocations are processed by Jnr.
• Communication with sales head for that region to resolve any queries in a timely manner. This will require ability to form interpersonal relationships.
• Configuration of all agents in RIO as per contract.

Apply for Snr. Accounts Receivable Specialist

Business development manager – ahmedabad.

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the region and travel agents of Gujarat. We are looking for someone who is highly motivated, organised, creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals. This is a field job and will require regular travelling across key cities in Gujarat.

• Min Bachelors Degree or Equivalent Qualification.
• Well acquainted with the Travel business in Gujarat region.
• Strong Communication, Negotiation and Interpersonal skills.
• Team Player who can also work Independently with minimum supervision.
• Developing new leads and on-boarding them.
• Represent the company in conferences, exhibitions, and events.
• Stay updated on business trends, key competitors, events and market analysis.

Apply for Business Development Manager – Ahmedabad

Partnerships manager.

As the Partnerships Manager at Stuba, but also working on behalf of our other group brands, you will be responsible for cultivating and maintaining strong relationships with key partners, ranging from direct hotel chains to third-party suppliers, tourist boards and tech suppliers.

Reporting to the Head of Marketing, you will play a crucial role in securing marketing support from these partners to actively promote their services via our channels to increase sales. The successful candidate will possess excellent destination and supplier contacts within the travel industry, strong proposal writing skills, negotiation acumen, and the ability to monitor and enhance performance to achieve given targets and foster long-term partnerships. Excellent written and verbal English will be essential for this role. 

The role can be located within the UK/Europe.

• Impeccable English, both spoken and written.
• Proven experience in partnership management or a related role.
• Must have a strong list of contacts within the travel industry.
• Strong negotiation, communication and presentation skills.
• Ability to create effective and creative marketing proposals, presentations, and campaign reports.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to work cross functionally across internal teams, communicate effectively and positively with colleagues across group to gather data, identify opportunities and deliver.
• Excellent organisational and project management skills.
• Able to work under pressure and to deadlines.
• Work closely with the Head of Marketing to align partnership strategies with overall marketing and business objectives.
• Once identified, engage with key suppliers, including hotel groups, hotel chains, third-party suppliers, tourist boards and tech partners to develop and create marketing proposals and presentations to proactively seek marketing support from partners to promote their services to our global network of agents.
• Evaluate potential partners based on strategic alignment, market reach, and growth opportunities for additional revenue opportunities. 
• Work towards revenue targets by optimising partnerships and identifying growth opportunities.
• Once approved, negotiate campaign proposals to ensure mutually beneficial agreements with partners.
• Cultivate and maintain strong relationships with partners to ensure mutual success through regular communication and collaboration.
• Collaborate with internal departments to draft and finalise partnership contracts and ensure seamless integration and execution of partnership initiatives.
• Work closely with the relevant marketing teams to ensure campaigns come to fruition and are executed in a timely manner according to agreed timelines.
• Implement key performance indicators (KPIs) agreed upon with the Head of Marketing to measure the success of partnerships.
• Provide regular reports to the Head of Marketing on partnership performance and identify areas for improvement.
• Act as a key point of contact for clients, ensuring a positive and productive partnership experience.
• Continuously monitor and analyse campaign performance, providing feedback and insights to partners for ongoing campaigns.

If you are passionate about driving and building strategic partnerships, please apply, highlighting your relevant experience and explain how your skills align with the requirements of this position.

Apply for Partnerships Manager

Marketing assistant.

Reporting to the Head of Marketing, this role will suit an organised individual, who is used to working on multiple projects at any one time. The primary responsibility is to support the marketing department to deliver campaigns aimed at enhancing our online and offline presence across various source markets.

• Experience in whatsapp marketing, ensuring regular, high quality and creative output
• Experience in email marketing and content creation
• Strong desire to learn along with professional drive
• Solid understanding of different marketing techniques
• Excellent verbal and written communication skills
• Creative thinker
• Passion for marketing and its best practices
• Good interpersonal and communication skills.
• Able to work in a fast-paced environment with a ‘can do’ and pro-active mindset.
• Have a good working knowledge of Canva or other similar design software.
• Knowledge of social media platforms (in particular LinkedIn, Twitter, Instagram and Facebook).
• Knowledge of WordPress would be desirable but not essential.
• Proficiency with Microsoft suite.
• Being a competent video editor would be desirable but not essential.

Provide administration support to the marketing department to implement and deliver the marketing plans and ensure the company’s presence on multiple public platforms is on brand including:

• Source the images required by the marketing department and manage the library of marketing assets.
• Support the marketing department with daily administration tasks.
• Support the data cleansing in conjunction with the Head of Marketing and Designer.
• Assist with email content creation and newsletter upload in conjunction with the Designer.
• Liaise with Head of Sales, Middle East and India with marketing requirements and feedback weekly.
• Implement Whatsapp strategy in India and Mena markets. Ensure content is distributed timely and all creatives are in line with current branding.
• Create monthly Whatsapp report on engagement, posts and recommendations for moving forward.
• Assist in keeping Mena and India LinkedIn up to date in conjunction with Digital Marketing Executive.
• Assisting in keeping the Stuba website current and up to date in conjunction with the Digital Marketing Executive.
• Any other ad hoc marketing tasks that may arise by working closely with the Head of Marketing to deliver efficient communications solutions and projects.
• Research new online media opportunities that may benefit the business including social media, blogs and forums.

Apply for Marketing Assistant

Business development managers – australia x 2.

Due to growth in the region, we are currently looking for two Business Development Managers in Australia. One will be based in Victoria and the other will be based in New South Wales. You will build strong relationships with clients to grow business and trusted to take the lead, use initiative, help build our brand and help make booking easier for travel agents in each sales area.

• On the road sales experience within the travel industry is preferred
• Be ambitious, motivated by results, and a hunger to succeed
• Strong negotiation skills
• Have a track record of success in developing sales
• Have strong emotional intelligence & communication skills, positively engaging both up and down line and cross culturally
• Work to a high standard of detail across all aspects of sales performance
• Be able to work under pressure and meet targets and deadlines
• Be able to build close working relationships both internally and externally
• Work in a fast paced ever changing environment
• Demonstrate a range of analytical skills to identify business opportunities
• IT literacy (MS Office, Online booking systems)
• Good knowledge of retail travel market within Australia
• Be familiar with retail travel agencies and their staff as well as trade distribution within the areas under management
• Client relationship building through regular interaction – sales visits, telephone calls, webinars
• Overseeing sales pipeline, both wholesale and retail, ensuring that new business acquisition and existing account development targets are met/exceeded
• Identify new target accounts within assigned territory
• Ensure any promotional activity returns a positive ROI in terms of customer engagement and top line sales
• Accurately report and analyse weekly/monthly/yearly sales reports to our customers and disseminate the required data internally
• Client relationship building through regular interaction, visits, meetings, webinars
• Be escalation point for customers from region on all sales related issues internally within Stuba and externally for the customer
• Carry out ongoing analysis of key competitors, industry and business trends, proactive analysis of trade press, sourcing development leads
• Build effective communications and relationships with colleagues from other offices and departments
• Negotiate incentive plans for new or existing key accounts with volume growth potential
• Representing Stuba at conferences and events
• Manage the administration of expenses and reporting within a timely manner
• Support the Head of Sales and other sales team members with any projects or tasks as directed

Apply for Business Development Managers – Australia x 2

Business development manager – qatar.

The ideal candidate must be experienced in B2B Travel Sales, with excellent knowledge of Qatar and know the travel agents within the region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals. You will be reporting to the Head of Sales for Middle East and India.

• Based in Doha
• Bachelor’s degree or equivalent experience
• Minimum 3 years B2B Travel industry (only) related business development experience specifically in Qatar
• Strong communication, interpersonal and negotiation skills
• Can work independently with minimal supervision as well as in a team
• Be ambitious, motivated by results, and have a hunger to succeed
• Be able to work under pressure and meet targets and deadlines in a fast paced ever changing environment
• IT literacy (MS Office, Online booking systems)
• Be familiar with travel agencies and their staff as well as trade distribution within the areas under management
• Drive business growth in the territories assigned
• Cultivate strong business relationships with key decision makers in the agencies through regular visits
• Proactively identify new opportunities and deliver solutions to customers as an effort to grow business and help company expand

Apply for Business Development Manager – Qatar

Business development manager – bangalore.

Our ideal candidate will have good knowledge of B2B Travel Business in Bangalore and the South India region. We are looking for someone who is highly motivated, organised, self disciplined and creative in identifying and developing new business opportunities along with maintaining a good business relationship with the existing ones.

Desired skills, experience, and expectations:

• Minimum of a Bachelors Degree or equivalent Qualification.
• Minimum of 2 years of experience of B2B Sales/ Business Development/ Account Management in Travel or Airline (Aviation) Industry.
• Well acquainted with the travel business in Bangalore and South India region.
• Flexible working hours and happy to travel for business.

Key tasks and responsibilities:

• Promote Stuba to educate partners on the full use of our product and website.
• Represent the company at conferences exhibitions and events.

Apply for Business Development Manager – Bangalore

Business development manager – mumbai.

The ideal candidate must be experienced in B2B Travel Sales and have knowledge of the Mumbai region and know the travel agents in Mumbai region. We are looking for someone who is highly motivated, organised and creative and welcomes the challenge of acquiring and developing new business by building key customer relationships, identifying new business opportunities and closing business deals.

• Well acquainted with the Travel business in Mumbai region.
• Ok with flexible timing of work and field job.
• Social Media (LinkedIn/ WhatsApp) and Internet Savvy.
• Developing new Leads and on boarding them.
• Represent the Company in Conference, Exhibition and Events.
• Make regular interaction with Clients through visits, calls and meetings.
• Prepare and analyse reports on Business and Sales activity.
• Keep updates on Business Trends, Key Competitors, Events and Market Analysis.

Apply for Business Development Manager – Mumbai

Customer service market manager .

• Ability to motivate self and others, with strong people leadership skills.
• Operations, call centre, Customer Service, or relevant experience within a process driven environment with proven responsibility of multi-sites / projects required.
• Ability to deliver, monitor and report on individual and team service KPI’s regularly and upon request. 
• Where required to take corrective action and/or proactive measures to ensure KPI’s are delivered.
• Ensure that all operational resources are optimised within budget by forecast capacity planning and have tactics in place for unplanned events.
• Excellent phone manner and written communication with experience in Customer Care required.
• Excellent investigative and analytical skills with ability to find repeat patterns and reoccurring issues from data collected to drive Customer Services efficiencies.
• Be customer service advocate across the business, able to both quantify issues and identify opportunities, overcoming challenges when finding solutions to drive operational efficiencies.
• Proficient in MS Word and Excel with working knowledge of MS Outlook desired.
• A problem solver with the ability to think on your feet, empowered to take decisive action when required to ensure that the customer is satisfied and the right, reasonable solution is provided timely.
• Ability to work well in a busy pressurised environment.
• Passion for providing excellent customer service, driving operational efficiencies and working within the travel industry.
• Telecoms and email management experience advantageous.
• Manage, motivate and develop the Customer Support team ensuring excellent levels of customer service by;
• Handling escalation issues and difficult situations in a calm and professional manner liaising with all parties involved.
• Responsibility for escalated product, system or service problems from the team.
• Supporting the team to exceed individual and team targets and KPI’s.
• Hands on support during busy times and providing holiday and sickness cover across both teams.
• Completing and keeping up to date the team work rota to ensure all office hours are covered.
• Energising your team to achieve high levels of motivation on a daily basis.
• Perform individual 1 to 1’s, probation period, absence, holiday, performance and all other day to day general staff management.
• Ensure all members of the team are fully trained and competent in all aspects of their role.
• Providing and monitoring new starter training, on-going training and coaching for the team.
• Ensuring team members are confident in selling and upselling products to our customers.
• Implementing and updating procedures and policies. 
• Regular assessment and quality control of team’s performance including monitoring of emails and telephone calls and giving constructive feedback to assure their adherence with all regulations and expected standards of service.
• Act as the point of contact for team members for various queries.
• Build strong relationships with trade partners and 3rd party suppliers.
• Proven experience managing performance improvements in all aspects of customer delivery through communications and support activity. 
• Ensuring Duty Manager email inbox is always up to date. 
• Ensure deadlines are met and standard of work is consistently high.
• To be able to deal with difficult situations in a professional manner. 
• Recommend potential products or services that best suit the customer’s needs.
• Meet the objectives and performance measures within the company guidelines.
• Pro-active planning and management of resources to meet demand cycles, managing monthly rotation and holidays.
• Provide Out of Hours, Weekend and Bank Holiday cover on a rotation basis if necessary.
• General office administration duties as per the needs and changes of the business such as Monthly payroll adjustments; new starter recruitment; new starter/leaver set up) 
• Represent the company internally and externally in a positive and ‘lead by example’ way.

Apply for Customer Service Market Manager 

Customer support executive.

• Graduate and above
• 2 to 5 years relevant experience in Client Relationship Management
• Excellent command over written and verbal English
• Good understanding of MS-Office tools
• Clarity of thoughts and words
• Planning efficiently while avoiding analysis paralysis
• Interactive and good at probing
• Flexibility to work in rotational shifts
• Make timely, practical, effective decisions
• To take initiative without being asked
• Experience in using any CRM system
• Experience in travel, tourism, hospitality and bank would be a valuable add on
• Efficient dealing of support cases which are assigned for completion
• To acknowledge and revert to participant questions, as well as question participants to obtain full understanding of the situation
• Responsible for complex problem resolution
• Maintain accurate documentation of all cases and CRM updated
• Creating and improving procedures
• Ability to remain focused, and on top of client and supplier follow ups
• Take ownership and responsibility for customer issues
• To prioritize assignments in hand and ability to multi-task even in critical situations
• Is open to and responds flexibly to change
• Willingness to roll up sleeves and foster cross-functional and cross business teamwork
• Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance

Everyone is welcome Stuba is an equal opportunity employer. We don’t discriminate on the basis of race, religion, caste, colour, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for Customer Support Executive

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