concur travel fees

• Enroll & Pay
• KU Procurement Services
• KU Center for Research
• KU Endowment Association

Concur Travel FAQs

The categories below contain answers to several Concur Travel Frequently Asked Questions.

If your Concur Travel and CTP related questions are not answered here, please contact KU Travel Services at [email protected] or the Financial Services Help Desk at [email protected] .

Concur System & Profile Questions

What is concur travel.

The University of Kansas has partnered with Collegiate Travel Planners (CTP) and Concur to introduce Concur Travel, an online travel booking tool that compliments our existing Concur Request & Expense. This allows the University to streamline the travel process, offering an integrated 'one stop shop' for pre-approved travel requests, booking travel, and easily completed expense reports for quicker reimbursement. Concur also affords you the peace of mind knowing you are covered under the University’s Duty of Care to receive automated and two-way risk messaging built into the Concur system. Booking through the University's travel program ensures you can be supported by the University and/or our team of CTP travel agents should difficulties arise before or during your trip.

What are the benefits of using Concur Travel and CTP?

By using Concur Travel & the Concur Mobile App you can:

• Book and manage the majority of your University travel in one place with full access to published fares.
• Access the University's discounted rates for airfare, hotel, and car rentals.
• Maintain a secure online profile to store your TSA Pre-Check and frequent flyer numbers as well as other travel preferences and payment method.
• Avoid sending PDF or paper copies of receipts to the SSC. E-receipts for flights, e-receipt eligible hotel and car rental vendors are sent directly to your Concur Expense profile. Plus, you can upload images of your receipts using the Concur Mobile App.
• Ensure compliance as travel policies, procedures and contracts are built into the system, including nightly per diem rates for hotels by location and Fly America Act.
• Accurately track and use unused ticket credits, including reminders as credit expirations approach.
• Receive travel updates alerts. Automated and two-way risk and safety messaging is available for all travelers who have booked travel using the Concur Travel system or CTP.

Additionally, here are some of the cost-savings and value-added benefits and services offered by CTP directly and/or through the Concur Travel system:

• Duty of Care monitoring to help get travelers to and from destinations safely
• 24/7 customer service
• Established relationships with airlines and hotels to better negotiate on our behalf
• Lowest available airfares*
• Rapid Re-pricing when fares or rates drop
• Up to 20% off Best Available hotel rates and over 582,000 hotels in more than 7,500 cities around the world to choose from
• Free quotes and online booking support
• International Travel booking expertise through their International Rates Desk
• Study Abroad, Meeting Management & Group (10+) Travel Services
• Destination information and travel advisories
• Passport and visa assistance

*CTP will provide the lowest logical airfare published and available at the time of booking, based on the traveler’s point of departure and arrival, stated itinerary and the company’s travel policy.

Do I have to use Concur Travel?

For university-related business travel, it is required to use the Concur Travel booking tool or book directly with CTP to take advantage of safety features, travel support, efficiencies, and potential cost saving s.  Compliance of the travel policy will be expected as of 1/1/2023.

The University has a Duty of Care obligation to ensure to the best of their ability the safety of its faculty, staff, and students not only on campus but while they are traveling on behalf of the University.  Itinerary data from Concur Travel bookings and bookings directly with CTP feed into an integrated safety monitoring and communication system called Healix Travel Oracle.  Therefore, using Concur Travel and/or CTP better ensures traveler safety as it gives leadership and risk managers better visibility into where all KU travelers are via this Travel Oracle system.  It also gives KU risk managers the immediate ability to communicate with travelers potentially at risk, as well as allows us to send automated pre-trip country risk messaging.  These communications can prepare you for upcoming travel, inform you about disruptions and even help you navigate dangerous events - no matter where you are in the world.

Are there fees to use Concur Travel or CTP travel services?

All fees for Collegiate Travel Planners (CTP) travel agency services will be paid for centrally by the KU Office of the Chief Financial Officer.  As of October 3, 2023 travelers should no longer be charged or see service fees on their CTP itinerary emails.

How do I sign in to Concur Travel?

In your web browser, type: concur.ku.edu and sign in using your KU Single Sign-On. If trying to sign in on the concursolutions.com page, you must enter your KU email address which will redirect you to sign in through KU SSO. 

Only active KU employees have access to Concur.  Bookings for non-employee students can be booked by a KU employee using the Book for a guest feature.  Travel Requests for non-employee student travel need to be done by a SSC or LSI/IPSR support staff.

What if I do not have the Travel booking module when I sign into Concur?

All active KU employees should have access to Concur which should include the Travel booking module.  If you sign into Concur through KU Single Sign On (SSO) and you do not have a TRIP SEARCH box on the left hand side of your Concur home page, please email [email protected] .  Provide a screenshot of your Concur home page and let them know you do not have access to the Travel module.  They will update your configuration to give you Travel access and email you when it has been added.

What should I do the first time I log into Concur Travel?

The first time you log into Concur, you must update and save your Concur Profile before you first attempt to book a trip in Concur Travel. While updating your profile, please be sure to verify your email address and add your mobile device for safety messaging. Additionally, you will need to activate your E-Receipts. This First-Time User Checklist will help guide you.

Will I be able to store frequent flyer or other loyalty program information?

Yes, this is done in the online profile within Concur Travel under the Frequent Travelers Program section.

Why is my Date of Birth required if I am just booking a car and/or hotel?

Concur has several required fields contained within the profile and while birthdate is only required for airline reservations, the same traveler profile is utilized regardless of what is being reserved.

How do I pay for my Concur travel arrangements?

Your online profile stores your KU, KUCR, or personal credit cards that you input. Please be sure to identify a default card for each travel type (air, hotel, car, etc.). The Concur site is secure and fully encrypted. You will have a choice of which credit card you wish to use when making the reservation. Please confirm all your credit card information is set up in your profile before booking in Concur the first time. If the information is missing you will not be able to continue with your reservation.

Flights are instant purchases using the card chosen when booking.  Rental Car and Hotel selections are reservations and will require a credit card at the point of sale/check-in. Be sure to have a card on hand while traveling.

Please pay for your air/car/hotel travel expenses with a card issued in your name (KU/KUCR P-card or personal credit card).  We ask that you do not use department p-cards or p-cards issued to others to pay for your travel. 

If you have an issue with your p-card getting declined, contact  [email protected] for UKANS P-Card issues or  [email protected] for KUCR P-Card issues.  Once the p-card issue is resolved you MUST call CTP at 877-630-1232 (option 1) to let an agent know they can re-run the payment for your flight.

What do I do if I get an email from CTP/CTM saying my card was declined?

If you have an issue with your p-card getting declined, contact  [email protected] for UKANS P-Card issues or  [email protected] for KUCR P-Card issues.  Once the p-card issue is resolved you MUST call CTP at 877-630-1232 (option 1) to let an agent know they can re-run the payment for your flight purchase.

Why can’t I use my SSCs P-card or Department P-card to book my travel in Concur?

For P-Card policy compliance & card security, reconciliation, and reporting reasons, travelers are not permitted to save a credit card assigned to another employee or a department card to their Concur profile.  Concur is designed as a self-service tool, with each employee having their own profile from which their travel requests, bookings, and expenses are processed. By linking individuals to their own P-Cards, a chain of connection is established from person to the purchase allowing for easier processing and more accurate reporting.

• A KU or KUCR issued P-Card in the traveler’s name
• A KU Declining Balance P-Card issued to the traveler. These can be assigned quickly, sometimes within hours.
• A personal credit card
• Guest Travel booked in Concur Travel by a KU Employee can be booked on that employee’s P-Card or department P-Card, as card information is not being stored in the system for guest bookings.

What if I do not have a KU or KUCR P-Card?

A personal credit card can be used for travel arrangements in Concur or more ideally, an employees can obtain a KU/KUCR  Individual 'standard' or Travel P-Cared, or Single Trip Declining Balance P-Card by completing the following:

• Review P-Card Procedure Manual, then click on the Request a New P-Card button to fill out and submit the P-Card Action Request form .
• Complete and Pass the P-Card Quiz in Canvas. The requestor will be notified by email with the link to take the quiz .
• Pick up your P-Card after successfully completing the quiz.  .

Your P-Card can be mailed to you OR you can make special arrangements to pick it up.

KU P-Card or Declining Balance P-Card Questions:

• Mischa Bell,  [email protected]
• KU P-Card Program Administrator

KUCR P-Card Questions:

• KUCR P-Card Program Administrator
• [email protected] for general KUCR P-Card inquiries

Travel Program Questions:

• Lori Gutsch, Assistant Director, Travel Services [email protected] or 785-864-5616

How do I decided what type of P-Card I need?

Apply for a UKANS Individual P-Card :  If you mainly use KU or KU Endowment funds and need a P-Card for travel and other KU 'standard' business expenses.

Apply for a UKANS Travel Card :  If you travel more than once a year, mainly use KU or KU Endowment funds, and need a P-Card for travel expenses only .

Apply for a KUCR Individual P-Card :  If you mainly use KUCR research funds, are NOT a GRA, and need a P-Card for travel and other KUCR 'standard' business expenses.

Apply for a KUCR Travel Card :  If you travel more than once a year, mainly use KUCR research funds, and need a P-Card for travel expenses only .

Apply for a UKANS Declining Balance P-Card :  If you only travel once a year, use KU, KU Endowment or KUCR research funds, and need a P-Card for travel expenses only .

• Mischa Bell, KU Payables auditor/p-card administrator

What do I need to do if my credit card expires or the number has changed?

If your P-Card or personal credit card saved in your Concur profile has changed in any way, you will need to update it in your Concur profile as soon as possible. This will ensure that any future reservations made online or with a CTP travel agent use an up to date card.

What happens if I need help with Concur or CTP agent assistance?

If you need:

• Concur navigation assistance - please contact the KU helpdesk at [email protected]  or KU Travel Services at [email protected] .
• Concur system error message assistance - please contact the CTP online assistance desk at 877-208-1396  and choose option 1 between 7:30 am – 7:30pm CST M-F, or by emailing [email protected] .
• Full-service agent booking assistance, need to cancel a trip, or have issues with a Concur reservation - please contact CTP at 877-630-1232  and choose option 1 between 8:00 am – 5:00pm CST, M-F and either Julie or Katherine will assist you.
• After Hours Emergency assistance while traveling - please contact CTP at  877-200-1501 from 5:00pm – 8:00am CST, M-F, Weekends & Holidays.

If I Concur seems to be down, is there a way I can check the status of the system?

Yes. Concur Open Dashboard provides a glimpse at system outages and interruptions. We are in the US2 Data Center.

Flight Questions

What is the most efficient way to find the best schedule and price.

The system is set up to default the results to “search by price”. If you cannot find the flight you are looking for you can search by schedule which allows you to build your own itinerary. Under Trip Search, simply choose the appropriate drop-down before clicking Search on the main Concur Home Page. Search by Price displays flight options Concur Travel suggests you take based lowest cost, availability and company policy and may not show you all options or schedules.

Why is Basic Economy fare class flagged with a warning icon in Concur Travel ?

Basic Economy tickets are “use it or lose it” tickets. If you need to change your flight for any reason, you forfeit your ticket and must purchase a new one. No changes are allowed and many times they do not include carry-on bags. Additionally, if a flight is oversold, Basic Economy seats are the first to be bumped from the flight which requires you to purchase a new ticket. For these reasons we have flagged Basic Economy in Concur with a warning.

Even though Basic Economy fares are slightly cheaper, they are strongly discouraged due to their restrictive nature.  Main Cabin, Economy, or Southwest Wanna Get Away fare class is the preferred fare class option. 

What will happen if I purchase a fare that is labeled “out of policy” meaning not the lowest fare offered by Concur Travel?

A fare purchased that is $200 more costly than the lowest logical domestic fare offered within your search parameters or $400 more than the lowest international fare will be considered out of policy. Upon selecting the higher airfare, as denoted by a yellow triangle icon with an exclamation point which is next to the Fare button, you will be presented with a pop-up box and will be required to select a reason code from a drop down box. Your selected fare, along with the less expensive alternatives that were presented to you, and your purchase will be listed on an Exception Report which will be provided monthly to the University’s Travel Service department. It is recommended that the traveler or travel arranger be prepared to provide an after-the-fact explanation, if requested to do so.

Can I book simple international reservations online?

Yes, and CTP’s Full-Service Agents can provide you with free quote options if you want their expert assistance but wish to book on your own through Concur Travel. It is recommended to book complex international travel directly through a CTP agent.  Feel free to email [email protected]  if you would like some international flight search help in Concur. 

Does Concur issue my airline ticket?

No, Concur only creates the reservation. Our travel agency CTP processes the ticket on our airlines contracts and ensures all information is captured for reporting purposes and quality control checks for trip for accuracy.  Tickets are purchased directly with the airlines, not purchased from CTP as a 3rd party reseller.

How will I know when/if my ticket has been issued?

You will receive an email directly from CTP which will signify your trip has been invoiced/ticketed. Keep this email as it contains important information you may need prior to or during travel and for your expense report. The SSC will need a copy of this email as a receipt for the CTP Agent/Service Fee. Additionally, in your Trip Library in Concur, you will see the status changed from Confirmed to Ticketed (if air is included).

How long will it take for my ticket to be processed?

Generally, quality control and ticket processing only take a matter of minutes so long as the system does not encounter any errors. The email provided by CTP is confirmation that your trip has been purchased and ticketing/invoicing has been successfully completed.

How are unused tickets tracked? How are they used?

When you log into Concur Travel, you should see any unused tickets in the Alerts section at the top of the main Home Page. Additionally, you should see them in your profile as well as in the air search results matrix. If you have an unused ticket, on the Trip Booking Information page there is a dropdown to indicated that you wish to use your unused ticket credits. This will alert CTP to apply your credit. Remember unused ticket credits are airline specific and can only be applied against purchases from the same airline.

I am booking a domestic multi-leg trip, not a round trip. Can Concur Travel support that?

Yes. You can book up to 6 legs of travel on one reservation in Concur Travel. If the Trip Search on the Home Page, choose the Multi-Segment option of the Air search criteria section.

What is the best way to book a trip where more than one employee needs to travel on the same flight?

Users can opt to share a trip with another user so they can see/select the same flight and/or hotel arrangements. Additionally, on the Home Page while completing the Trip Search you can use the Adults # dropdown for booking up to 6 employees together. NOTE: you must be listed as an arranger on their profiles to use this option and the flight MUST be purchased on a KU/KUCR p-card.  It is against policy to pay for the travel expenses of other employees with a personal card.

Why do I see lower airfares on other websites than I do in Concur?

There may be several reasons for this. The most common reason is that the Basic Economy fares offered by the airlines and leisure sites have been blocked in Concur as mentioned above. Another reason we see fare discrepancies is due to inventory fluctuations – timing is everything and inventory availability and costs can change minute by minute. Any questions about fare discrepancies should be reported in detail to CTP at [email protected] .

How can I identify Fly America compliant flight options?

Fly America compliant flight options have an icon of a shield with a check mark in it that can be seen above the view fares button.

Hotel Reservation Questions

What if i need to book a conference hotel for a meeting or industry event.

Conferences and meetings generally have hotel rooms blocked at privately negotiated contract rates between the hotel and conference/meeting holder. These special contract rates cannot be loaded into our Concur Travel system and therefore, you should follow the meeting organizer instructions for making reservations.  Feel free to check pricing in Concur to compare rates and book whichever is cheaper.

If you book the hotel directly to take advantage of savings, in your Concur please go to the TripLink page found in the dropdown menu and set up a TripIt account and connect/link it.  Then from your Verified email forward your hotel confirmation email to: [email protected] .  This will create the required electronic hotel Reservation in your Concur for duty of care safety monitoring.

Can I reserve a Federal Government hotel room rate option?

Yes, however, we cannot guarantee they will honor it.  We recommend you always choose the State Government room rate option if  it is offered by the hotel and take your KU ID with you.

The University of Kansas is a State Agency, so technically we are State Employees not Federal Employees.  Many hotels will honor the Federal Gov't rate for our employees, but not all hotels will.  It is at the discretion of each hotel to determine who they feel qualifies.

If you have questions regarding if a hotel in Concur only showing a Federal Gov't room rate will honor that rate for you, call the hotel before booking.

I am flying into one airport but need my car/hotel in a different location. How do I make the reservations?

In your Trip Search do not choose a car/hotel while filling in your cities/dates on the Home Page. Continue through Concur Travel as if you are just doing an air-only trip. Upon reserving your flight, you will be presented with the Travel Details page. From this page you have the option to click on the link to Add Car / Add Hotel or Cancel Car / Cancel Hotel. This will allow you to choose where you want the car/hotel and for how long.

Can I add a hotel to an airline reservation after it is booked?

Yes. To add or modify a hotel, click the name of the trip you wish to modify in the My Trips section of the Concur Home Page. From the Travel Details page, in the Trip Overview section you can Add a Hotel to the existing trip. If you add the hotel separately and not to an existing trip, your itinerary items will not be consolidated into a single itinerary which can cause issues. There is no fee to add a hotel reservation to an existing trip.

There are warning signs next to Pre-paid or Advance purchase hotel room options, does this mean I cannot choose those rooms?

No, you can choose and pre-pay for a hotel room, even with a KU or KUCR P-card.

Concur has warnings on pre-paid/advance purchase hotel room options so you can review and thoroughly become familiar with the cancellation and refund policies before making your selection.

If you select a pre-paid hotel room option, you will be presented with a pop-up box and will be required to select a reason code from a drop down list. Once you select your reason, the booking process will continue.

NOTE: If a traveler pre-pays and has to cancel their trip, if there is a cancellation fee or the reservation was non-refundable, the department is responsible for the fees or non-refundable amounts. Project funds cannot be used to pay for lodging cancellations or non-refundable amounts.

What if I need to cancel a hotel reservation at the last minute and it is within the cancellation penalty period?

If you need to cancel a hotel and you are within the penalty window defined by the hotel, please contact CTP to assist you. If this happens after-hours, please contact the hotel directly or use the after-hours* service noted on your itinerary. *A Fee will be assessed for after-hours services.

Is our KS/MO Sales Tax Exempt Certificates sent to Kansas/Missouri hotels when reservations are made in Concur?

No. Unfortunately, Concur cannot be configured to automatically send our KS  and MO Sales Tax Exempt Certificates to Kansas and Missouri hotels with the reservations.  This needs to be done directly with the hotel at check-in as always.  If paying with a KU or KUCR P-card, the P-card has the KS Tax Exempt number on it and the card sleeve has our signed Tax Exempt Entity Information on it.  It is advised that you take a paper copy of the exemption certificate with you to present at the check-in counter.

If you need a copy of the KU or KUCR KS or MO Sales Tax Exempt Certificate, please email KU Payables at  [email protected] for the KU certificate -or- complete this Tax Exempt Request form for the KUCR certificate. 

Rental Car Reservation Questions

When i search rental cars in concur the results show multiple vendors, does it matter which vendor i choose.

Yes, Enterprise/National is KU’s mandatory contracted vendor where available. Our contracted rates, which include Collision Damage Waiver (CDW) fees, are loaded into Concur. If you must rent a vehicle from another car vendor due to Enterprise/National unavailability, you may choose another vendor notated with the yellow exception triangle and choose the appropriate reason code. Additionally, you should purchase CDW as it is not included in the rental price shown for other vendors. It is recommended that the traveler or travel arranger be prepared to provide an after-the-fact explanation, if requested to do so.

Can I add a car to an airline reservation after it is booked?

Yes. To add or modify a car, click the name of the trip you wish to modify in the My Trips section of the Concur Home Page. From the Travel Details page, in the Trip Overview section you can Add a Car to the existing trip. If you add the car separately and not to an existing trip, your itinerary items will not be consolidated into a single itinerary which can cause issues. There is no fee to add a rental car reservation to an existing trip.

Can I get the KU car rental rates for personal rentals?

You can get the KU car rental rates for personal rentals   at Enterprise.com using the appropriate account number. To request this account number, email [email protected] .  Please note that for personal rentals under this account number, the rate DOES NOT include the CDW coverage. 

For business travel, please reserve your rental car using the Concur Travel online booking tool.  Our contract for KU business travel, which includes CDW coverage, is configured into the system.

Can I rent a pickup truck or 12/15 passenger van in Concur?

No.  If you need to rent a pickup truck or 12/15 passenger van, you will need to make your reservation directly through Enterprise.com using our Account/Client Number or by contacting our Enterprise Truck Fleet manager .

Miscellaneous Booking Questions

Is there a mobile app.

Yes. Concur Mobile is available for iPhone, and Android devices. It can be used to book travel, review trip itineraries & expenses, and submit receipts while traveling. It can also be used by Approvers to approve Requests and Expense Reports.

Will I have access to make reservations with all airlines, rental cars, and hotels?

KU's Concur contains comprehensive, real-time inventory provided by the Global Distribution System (GDS) for airlines, rental cars, and hotels. Many of the airline, car, and hotel suppliers around the world maintain their inventory in the GDS.  The advantage that Concur offers is they partner with Southwest Airlines, Air Canada, and other direct connect suppliers so their inventory is more complete than others and our contracted discount rates are built into the system.  We have contracts loaded in Concur with Southwest, Delta, United and American Airlines as well as Enterprise/National Rental Cars.

What discounts are available for use when traveling?

Contracted rates and discounts can be received using Concur Travel or CTP Full-Service booking with the following vendors: Southwest, Delta, United, Enterprise/National, and various hotels around the world. The Parking Spot also offers KU Employees to sign up for discounts.

How do I know if an option listed while booking is outside of KU/KUCR policy?

Out of policy options are identified in several ways in Concur Travel. Items that are slightly out of policy and may need additional consideration are noted with a yellow caution sign. If booked, it will be listed in a monthly report sent to KU’s Travel Program Manager. Items that are out of policy are noted with a red sign and are not allowed to book or they have been blocked from our Concur content. To identify the reason for the icon, click the icon itself and more details will be provided.

Will I see a trip booked with a CTP agent in my Trip Library in Concur?

Yes. Any trip booked for a KU employee with a CTP agent will be uploaded into Concur overnight. Guest travel booked directly with a CTP agent cannot be uploaded to an arranger’s Concur profile.

Where can I see my itinerary?

Upon the completion of your booking in Concur Travel,  you can choose to email yourself an itinerary confirmation emailed from Concur Travel <[email protected]>. You will receive the final "Ticketed" itinerary email from Collegiate Travel Planners <[email protected]> when CTP has completed the Airline Ticketing process. This second email from CTP will includes the airline ticket confirmation as well as airfare receipt.

Additionally, you can view your trip itinerary in Concur by selecting Travel from the menu at the top of the page and going to your Trip Library section.

Can someone else make my travel arrangements for me?

Yes. In their profile, an employee can assign Travel booking access to as many Travel Arrangers as needed.

To do this, go to your Profile, select Personal Information, and either scroll to the “Assistants and Travel Arrangers” section.  Or from the Profile Options page select the “Assistants/Arrangers” link found under the Travel Settings menu on the left side of the page.

Once in the Assistants and Travel Arrangers section, select Add an Assistant to search for and add the person you would like to authorize to book your travel. This person can update your profile, make any travel arrangements for you, and view upcoming your trips. They cannot create a Travel Request for you.

Additionally, if an employee needs to book travel for a student who does not have a P-card, the employee can use the Book for a guest link found in their TRIP SEARCH and use their P-card.

Can the SSC book my travel?

It is recommended that travel is booked by the traveler.  You will need to work with your SSC to determine their level of services provided regarding booking travel.

How should travel for guests or non-employees be handled?

You can book travel for non-employees traveling on KU business utilizing the Book for a guest link found under TRIP SEARCH on the Concur Home Page.

If you are paying for the guest travel with a p-card, that flight needs to be purchased in Concur or with our travel agency, CTP.  If the guest is purchasing it themselves and seeking reimbursement, they can purchase the flight where ever they wish.

NOTE :  As a general rule, the  Book for a guest feature should not be used to book for other KU employees. However, it can be used on rare time-sensitive occasions when the employee does not have a p-card. But remember, it is preferred practice that employees book from their own profile with a p-card issued to them or a personal card.

Can I book my spouse/partner with my trip on Concur?

No, booking through the online Concur Travel tool is for business purposes only .  If you wish to book a family member or companion along with your business travel, you can do so by directly calling CTP to make the arrangements for everyone (full service fees apply). Or you can book your family members flight outside the system (checking first to ensure ample seat availability) and book your business flight in Concur.  Then you can coordinate seat selection on the respective sites if you want to sit together.

What if I book something in error through Concur Travel?

Changes to flight purchases can be made without penalty within 24 hours of purchase. Contact CTP at 877-630-1232 to assist you with the correction. Otherwise changes can be made in Concur via your trip itinerary. Note: airline change fees and a CTP agent fee will likely apply.

What if I need to change existing booking?

To maintain travel booking visibility for Duty of Care monitoring and communication purposes, you can add, change, or cancel a Flight, Hotel or Car Reservation online through Concur Travel or by calling CTP.

Flight changes:

• Flight changes that include a single carrier can be made online in Concur until you have checked into your flight. If you booked using multiple carriers, you must call CTP at  877-630-1232  between 7:30am – 6:30pm CST, M-F to assist you with the change. 
• For a ticketed flight for which you have not checked into, you can change the time and/or date of the flight in Concur. Your change options will be with the same airline and routing. Airline and/or routing changes need to made directly with CTP. Please note an airline change fee may apply and you will incur an Agent Fee as this is essentially a new ticket.
• If a change needs made after you have already checked into your flight and the trip is in progress, you will need to contact CTP at  877-630-1232  between 7:30am – 6:30pm CST to assist you with the change. Or CTP After Hours Emergency Support at  877-200-1501  | 6:30 pm – 7:30 am CST, M-F, Weekends & Holidays if needed.
• Trips booked outside of Concur Travel or CTP cannot be modified in Concur or with CTP.

Hotel changes:

• Check the hotel cancellation policy to ensure you are changing or cancelling within the cancellation timeline to avoid fees or penalties. Contact CTP to assist with cancellations within the cancellation penalty period.

Middle East and Africa

Asia Pacific

Concur Expense

• Concur Detect
• Concur Request
• Audit Services
• Company Bill Statements
• Expense Pay
• Tax Assurance by Blue dot
• Benefits Assurance by Blue dot
• Concur Travel
• Concur TripLink
• Concur TripLink suppliers

Concur Invoice

• Invoice Capture
• Payment providers
• Purchase Request
• Three-way match
• Intelligence
• Consultative Intelligence
• User Support Desk
• Service Assistant
• Concur Essential Care
• Concur Select Care
• Concur Advanced Care
• Concur User Assistant
• Managed Rate Administration
• Premium Assistant
• Software integration
• SAP Concur platform
• Concur Compleat
• Concur Trip Approval
• TravPay Hotel
• Traveller Self-Service
• TMC Solutions
• All products
• EXPENSE DEMO
• INVOICE DEMO
• VAT Reclaim
• Control costs and cashflow
• Centralise business spend
• Tackling expense fraud
• Duty of care
• Business continuity
• Employee experience
• Sustainable travel
• Consumer products
• Energy and natural resources
• Financial services
• Service industries
• Manufacturing
• Non profits
• All industries
• Finance leader
• Travel manager
• Public sector
• Central government
• Higher Education
• Local Government
• Artificial intelligence
• Travel & Expense
• Intelligent spend management
• All solutions
• REQUEST PRICING
• Why SAP Concur
• Our Platform
• Corporate Social Responsibility
• Contact sales
• Customer webinars
• All events and webinars
• Resource Centre
• Case Studies
• Customer success hub
• Getting Started
• SAP Concur Community
• Privacy Policy
• Get latest news
• Contact Sales
• Request a Quote
• Service Status

Let employees book their own travel, at the best possible rates, and within spending policies

Hit the road with confidence when you have concur travel.

We’ve been in the travel and expense (T&E) industry for decades. In that time, we’ve seen the tremendous value that every organisation sees when they automate their travel programme. The entire travel process becomes easier, more efficient, and more accurate. There’s also a significant increase in policy compliance, and employees love being able to use a consumer-like mobile app.

10 benefits of Concur Travel

Create a travel and expense “super system” for your business

On its own, Concur Travel is an industry-leading travel platform and an investment you’ll never regret. When you combine it with Concur Expense, you create a total spending solution that includes a consolidated view of spending data, travel bookings that automatically populate expense reports, and the ability to reimburse employees faster.

Bring T&E together

Companies of all sizes benefit from Concur Travel

Take your travel experience even further with our extended network

Investing in Concur Travel isn’t just our software. You also get immediate access to our extensive network of travel suppliers, which can give your employees freedom to book the travel experiences they want on their own.

You also become part of a passionate, global community that you can use to explore thought leadership, tips and tricks, user groups, and more.

See our partners Visit the community

See what these other SAP Concur solutions can do

Experience Concur Travel

• LEGAL DISCLOSURE
• REQUEST A QUOTE
• VISIT SAP.COM
• Terms of Use
• Gender Pay Equality

• louisville.edu
• PeopleSoft HR
• PeopleSoft Campus Solutions
• PeopleSoft Financials
• Business Ops
• Cardinal Careers

• Undergraduate
• International
• Online Learning

Finance and Administration

• Budget and Financial Planning
• Accounting and Financial Reporting
• Accounts Payable
• Controller Talks
• Tax and Compliance
• Treasury Management and Merchant Services
• Payroll Services
• Position Management
• Systems Administration
• Public Accountability
• My Tax Documents
• / Controller
• / Anthony Travel - Concur

Anthony Travel - Concur

Anthony Travel is the University of Louisville's contracted Travel Agent. Anthony Travel utilizes CONCUR to book travel.

Anthony Travel Email:  [email protected] Anthony Travel Phone: 502-369-8400 Anthony Travel After hours: 888-645-4260

Click the  CONCUR  button below to  book travel  for U of L: enter your specific userID email ([email protected]), click on sign into UofL AAD leading to Microsoft login.

• Setting Up Concur Travel Profile and Assistance
• Booking for a Guest   (i.e. students)
• Booking for Others   (i.e. faculty and staff)
• Profile Update for Others and Primary Arrangers
• Search for specific flights
• Financial Trip Booking info

To request a Concur profile (employees only), please email the following details to Anthony Travel at  [email protected] , where they can create your profile:

• Name as listed on your government issued ID  (must be identical)
• ULink login
• Department name
• Speed Type  (Program Number)
• TSA Secure Flight Details  (gender and date of birth)
• Work phone  (cell phone is not required, but highly recommended)

Services Fees

The Office of Finance and Administration serves all eligible faculty, staff, and students regardless of race, color, national origin, sex, disability, or age.

Operations [email protected] Grawemeyer Hall Louisville, KY 40292

Forgot username

Need help signing in

Middle East and Africa

Asia Pacific

• Try for free
• Concur Expense
• Company Bill Statements
• Bank Card Feeds
• Concur Detect
• Concur Benefits Assurance
• Concur Event Management
• Concur Request
• Concur Tax Assurance
• Intelligent Audit
• All products
• Concur Travel
• Concur TripLink
• Concur Invoice
• Payment providers
• Payment solutions
• Purchase Request
• Three-Way Match
• Consultative Intelligence
• Data Delivery Service
• Intelligence
• Concur Advanced Care
• Concur Essential Care
• Concur Select Care
• Concur User Assistant
• Managed Rate Administration
• User Support Desk
• Learn about integrations
• Invoice integrations
• Concur Compleat
• TMC solutions
• Traveler self-service
• TravPay Hotel
• Trip Approval
• Sustainable travel
• Business expansion
• Compliance and risk
• Control company costs
• Duty of care
• Employee experience
• Intelligent Spend Management
• Travel and expense
• Travel in China
• Energy & utilities
• Financial services
• Government contracting
• Legal/professional services
• Life sciences
• Manufacturing
• Non profits
• Oil, mine, and gas
• State & local governments
• Technology companies
• Enterprise finance leader
• Small business finance leader
• Travel manager
• Getting started
• Premium Assistant
• Service Assistant
• All solutions
• Intelligent spend management
• Travel and Expense
• REQUEST PRICING
• About SAP Concur
• CONTACT SALES
• Resource center
• Case studies
• Customer experience
• Mobile apps
• SAP Concur Community
• Expense demo
• Invoice demo

Concur Drupal Menu - Mobile

Concur travel, expense and invoice overview.

Evolution of Concur Travel Demo Video

A Quick Look at the Evolution of Concur Travel

Tips for Preparing for the Next Generation of Travel & Expense...

• SERVICE STATUS
• REQUEST A QUOTE
• VISIT SAP.COM
• Terms of Use

An official website of the United States government

Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock Locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

eTravel Resources

• E2 Solutions Resources
• ConcurGov Resources
• ConcurGov Resources (DOI)

Additional Resources

• SLA Metrics
• Information Assurance
• Internal Controls
• SSAE Audit Reports
• IBC Customer Bulletins
• IBC Financial Management Organizational Chart
• 2024 OFF Customer Day

Need Assistance?

Contact Information and Helpful Telephone Numbers

ConcurGov DOI Resources

Resources for travelers in the Department of the Interior (DOI) – Departmental Offices, Office of the Secretary (OS), and Office of the Solicitor

System Access (DOI)

• ConcurGov Profile Form_eSign
• DO ConcurGov Addendum Form
• OS/BTFA FBMS Vendor Update - Travel Vendors Only

ConcurGov (DOI) Training Courses

• ConcurGov Travel Approving Official TDY Policy Overview CBT

DOI Resources

• BIO ConcurGov Information and Help
• DOI Travel Policy
• International Travel Guidance for DOI Employees

DOI Travel Help Desk

This is your first stop to obtain resolution of most travel concerns.

Phone:  855-847-6398

Press Option 1 for Help Desk Assistance

Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues

• Assistance with travel authorization or voucher
• Trouble with password setup - Assistance with Password Resets that cannot be accomplished through the "Forgot your user name?" - and - "Forgot your password?" links.
• General Navigational Questions/Concerns
• Standard Software Functionality and Troubleshooting
• Assistance with travel reservations

Travel Management Centers (TMC)

• Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
• El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
• TMCs' phone number: 855-847-6398
• Option 2 - DTI: Travelers stationed in the lower 48;
• Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
• Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
• Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note  - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

• Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
• Travel Problems encountered while in Travel Status (i.e. flight availability, rental car availability, etc.)

• Admin Resources
• Exploring Solutions

Trains Moscow to Elektrostal: Times, Prices and Tickets

• Train Times
• Seasonality
• Accommodations

Moscow to Elektrostal by train

The journey from Moscow to Elektrostal by train is 32.44 mi and takes 2 hr 7 min. There are 71 connections per day, with the first departure at 12:15 AM and the last at 11:46 PM. It is possible to travel from Moscow to Elektrostal by train for as little as or as much as . The best price for this journey is .

Get from Moscow to Elektrostal with Virail

Virail's search tool will provide you with the options you need when you want to go from Moscow to Elektrostal. All you need to do is enter the dates of your planned journey, and let us take care of everything else. Our engine does the hard work, searching through thousands of routes offered by our trusted travel partners to show you options for traveling by train, bus, plane, or carpool. You can filter the results to suit your needs. There are a number of filtering options, including price, one-way or round trip, departure or arrival time, duration of journey, or number of connections. Soon you'll find the best choice for your journey. When you're ready, Virail will transfer you to the provider's website to complete the booking. No matter where you're going, get there with Virail.

How can I find the cheapest train tickets to get from Moscow to Elektrostal?

Prices will vary when you travel from Moscow to Elektrostal. On average, though, you'll pay about for a train ticket. You can find train tickets for prices as low as , but it may require some flexibility with your travel plans. If you're looking for a low price, you may need to prepare to spend more time in transit. You can also often find cheaper train tickets at particular times of day, or on certain days of the week. Of course, ticket prices often change during the year, too; expect to pay more in peak season. For the lowest prices, it's usually best to make your reservation in advance. Be careful, though, as many providers do not offer refunds or exchanges on their cheapest train tickets. Unfortunately, no price was found for your trip from Moscow to Elektrostal. Selecting a new departure or arrival city, without dramatically changing your itinerary could help you find price results. Prices will vary when you travel from Moscow to Elektrostal. On average, though, you'll pay about for a train ticket. If you're looking for a low price, you may need to prepare to spend more time in transit. You can also often find cheaper train tickets at particular times of day, or on certain days of the week. Of course, ticket prices often change during the year, too; expect to pay more in peak season. For the lowest prices, it's usually best to make your reservation in advance. Be careful, though, as many providers do not offer refunds or exchanges on their cheapest train tickets.

How long does it take to get from Moscow to Elektrostal by train?

The journey between Moscow and Elektrostal by train is approximately 32.44 mi. It will take you more or less 2 hr 7 min to complete this journey. This average figure does not take into account any delays that might arise on your route in exceptional circumstances. If you are planning to make a connection or operating on a tight schedule, give yourself plenty of time. The distance between Moscow and Elektrostal is around 32.44 mi. Depending on the exact route and provider you travel with, your journey time can vary. On average, this journey will take approximately 2 hr 7 min. However, the fastest routes between Moscow and Elektrostal take 1 hr 3 min. If a fast journey is a priority for you when traveling, look out for express services that may get you there faster. Some flexibility may be necessary when booking. Often, these services only leave at particular times of day - or even on certain days of the week. You may also find a faster journey by taking an indirect route and connecting in another station along the way.

How many journeys from Moscow to Elektrostal are there every day?

On average, there are 71 daily departures from Moscow to Elektrostal. However, there may be more or less on different days. Providers' timetables can change on certain days of the week or public holidays, and many also vary at particular times of year. Some providers change their schedules during the summer season, for example. At very busy times, there may be up to departures each day. The providers that travel along this route include , and each operates according to their own specific schedules. As a traveler, you may prefer a direct journey, or you may not mind making changes and connections. If you have heavy suitcases, a direct journey could be best; otherwise, you might be able to save money and enjoy more flexibility by making a change along the way. Every day, there are an average of 18 departures from Moscow which travel directly to Elektrostal. There are 53 journeys with one change or more. Unfortunately, no connection was found for your trip from Moscow to Elektrostal. Selecting a new departure or arrival city, without dramatically changing your itinerary could help you find connections.

Book in advance and save

If you're looking for the best deal for your trip from Moscow to Elektrostal, booking train tickets in advance is a great way to save money, but keep in mind that advance tickets are usually not available until 3 months before your travel date.

Stay flexible with your travel time and explore off-peak journeys

Planning your trips around off-peak travel times not only means that you'll be able to avoid the crowds, but can also end up saving you money. Being flexible with your schedule and considering alternative routes or times will significantly impact the amount of money you spend on getting from Moscow to Elektrostal.

Always check special offers

Checking on the latest deals can help save a lot of money, making it worth taking the time to browse and compare prices. So make sure you get the best deal on your ticket and take advantage of special fares for children, youth and seniors as well as discounts for groups.

Unlock the potential of slower trains or connecting trains

If you're planning a trip with some flexible time, why not opt for the scenic route? Taking slower trains or connecting trains that make more stops may save you money on your ticket – definitely worth considering if it fits in your schedule.

Best time to book cheap train tickets from Moscow to Elektrostal

The cheapest Moscow - Elektrostal train tickets can be found for as low as $35.01 if you’re lucky, or $54.00 on average. The most expensive ticket can cost as much as $77.49.

Find the best day to travel to Elektrostal by train

When travelling to Elektrostal by train, if you want to avoid crowds you can check how frequently our customers are travelling in the next 30-days using the graph below. On average, the peak hours to travel are between 6:30am and 9am in the morning, or between 4pm and 7pm in the evening. Please keep this in mind when travelling to your point of departure as you may need some extra time to arrive, particularly in big cities!

Moscow to Elektrostal CO2 Emissions by Train

Anything we can improve?

Frequently Asked Questions

Go local from moscow, trending routes, weekend getaways from moscow, international routes from moscow and nearby areas, other destinations from moscow, other popular routes.

Claudia Looi

Touring the Top 10 Moscow Metro Stations

By Claudia Looi 2 Comments

Komsomolskaya metro station looks like a museum. It has vaulted ceilings and baroque decor.

Hidden underground, in the heart of Moscow, are historical and architectural treasures of Russia. These are Soviet-era creations – the metro stations of Moscow.

Our guide Maria introduced these elaborate metro stations as “the palaces for the people.” Built between 1937 and 1955, each station holds its own history and stories. Stalin had the idea of building beautiful underground spaces that the masses could enjoy. They would look like museums, art centers, concert halls, palaces and churches. Each would have a different theme. None would be alike.

The two-hour private tour was with a former Intourist tour guide named Maria. Maria lived in Moscow all her life and through the communist era of 60s to 90s. She has been a tour guide for more than 30 years. Being in her 60s, she moved rather quickly for her age. We traveled and crammed with Maria and other Muscovites on the metro to visit 10 different metro stations.

Arrow showing the direction of metro line 1 and 2

Moscow subways are very clean

To Maria, every street, metro and building told a story. I couldn’t keep up with her stories. I don’t remember most of what she said because I was just thrilled being in Moscow.   Added to that, she spilled out so many Russian words and names, which to one who can’t read Cyrillic, sounded so foreign and could be easily forgotten.

The metro tour was the first part of our all day tour of Moscow with Maria. Here are the stations we visited:

1. Komsomolskaya Metro Station  is the most beautiful of them all. Painted yellow and decorated with chandeliers, gold leaves and semi precious stones, the station looks like a stately museum. And possibly decorated like a palace. I saw Komsomolskaya first, before the rest of the stations upon arrival in Moscow by train from St. Petersburg.

2. Revolution Square Metro Station (Ploshchad Revolyutsii) has marble arches and 72 bronze sculptures designed by Alexey Dushkin. The marble arches are flanked by the bronze sculptures. If you look closely you will see passersby touching the bronze dog's nose. Legend has it that good luck comes to those who touch the dog's nose.

Touch the dog's nose for good luck. At the Revolution Square station

Revolution Square Metro Station

3. Arbatskaya Metro Station served as a shelter during the Soviet-era. It is one of the largest and the deepest metro stations in Moscow.

Arbatskaya Metro Station

4. Biblioteka Imeni Lenina Metro Station was built in 1935 and named after the Russian State Library. It is located near the library and has a big mosaic portrait of Lenin and yellow ceramic tiles on the track walls.

Lenin's portrait at the Biblioteka Imeni Lenina Metro Station

5. Kievskaya Metro Station was one of the first to be completed in Moscow. Named after the capital city of Ukraine by Kiev-born, Nikita Khruschev, Stalin's successor.

Kievskaya Metro Station

6. Novoslobodskaya Metro Station  was built in 1952. It has 32 stained glass murals with brass borders.

Novoslobodskaya metro station

7. Kurskaya Metro Station was one of the first few to be built in Moscow in 1938. It has ceiling panels and artwork showing Soviet leadership, Soviet lifestyle and political power. It has a dome with patriotic slogans decorated with red stars representing the Soviet's World War II Hall of Fame. Kurskaya Metro Station is a must-visit station in Moscow.

Ceiling panel and artworks at Kurskaya Metro Station

8. Mayakovskaya Metro Station built in 1938. It was named after Russian poet Vladmir Mayakovsky. This is one of the most beautiful metro stations in the world with 34 mosaics painted by Alexander Deyneka.

Mayakovskaya station

One of the over 30 ceiling mosaics in Mayakovskaya metro station

9. Belorusskaya Metro Station is named after the people of Belarus. In the picture below, there are statues of 3 members of the Partisan Resistance in Belarus during World War II. The statues were sculpted by Sergei Orlov, S. Rabinovich and I. Slonim.

10. Teatralnaya Metro Station (Theatre Metro Station) is located near the Bolshoi Theatre.

Teatralnaya Metro Station decorated with porcelain figures .

Taking the metro's escalator at the end of the tour with Maria the tour guide.

Have you visited the Moscow Metro? Leave your comment below.

January 15, 2017 at 8:17 am

An excellent read! Thanks for much for sharing the Russian metro system with us. We're heading to Moscow in April and exploring the metro stations were on our list and after reading your post, I'm even more excited to go visit them. Thanks again 🙂

December 6, 2017 at 10:45 pm

Hi, do you remember which tour company you contacted for this tour?

Leave a Reply Cancel reply

You must be logged in to post a comment.

Please go to the Instagram Feed settings page to create a feed.