cruise in the storm

Carnival passengers recount ‘nightmare’ cruise as storm floods ship

Videos showed the carnival sunshine cabins and hallways flooding and ceilings leaking.

Matthew Branham and his fiancée, Madison Davis, were lying by a Carnival Sunshine pool on Friday aboard a cruise returning to Charleston, S.C., from the Bahamas when an announcement came over the loudspeaker. The captain was expecting rougher weather that evening, but there was nothing to worry about. So Branham and Davis didn’t worry.

As the day went on, “We noticed it started getting cooler in the afternoon — much, much cooler,” said Branham, 25, of Castlewood, Va. “And then it was like a switch was flipped, and it literally turned into a nightmare.”

En route back to Charleston Friday night into Saturday, the Carnival Sunshine navigated into a strong storm system that battered the southeast over the holiday weekend. Videos emerged on social media showing cabins and hallways flooding, shop floors littered with destroyed merchandise and leaking ceilings . Passenger Brad Morrell snapped a photo of an automated instrument map reporting a 69 knot, or 79 mph, wind.

#CarnivalSunshine : Due to return to Charleston, South Carolina this Saturday, May 27, 2023, has been delayed due to severe weather. The ship is currently off the South Carolina coast and holding position, unable to return to the port because of high winds & rough seas. #cruise 🙏🏼 pic.twitter.com/2B6HlAn2yD — ∼Marietta (@MariettaDaviz) May 28, 2023

Carnival said in a statement that the weather was unexpectedly strong, causing conditions that were rougher than forecast, but that its fleet operations center team, which relies on outside meteorology resources for itinerary planning, “coordinated to keep the ship in its safest location.”

“Attempting to sail out of the large front could have been dangerous,” the statement continued. “The ship proceeded to the port as soon as the weather began to clear.”

Strong Southeast storm slams Carolinas

Carnival said the captain made “several announcements about the weather and the delay it caused in returning to Charleston, asking guests to use extra precaution while walking around the ship.” Additionally, “some of the worst weather occurred in the overnight hours when announcements are not typically made, but guests and crew were safe.”

The ship’s medical staff did help a “small number” of guests and crew members who needed minor assistance following the storm. Despite the significant damage and a delay in schedule, Carnival Sunshine embarked on its next five-day Bahama sailing on Saturday.

From their sea-view room, Branham and Davis watched as waves surged over their window and braced themselves as the 892-foot-long ship lurched in the storm.

“Waves were hitting the boat so hard that it was like an earthquake experience, jarring you like a really rough roller coaster — even in the middle floor,” Branham said.

They were told to stay in their cabins. Meanwhile, Branham said, TVs were falling off walls, and glassware was sliding off shelves and shattering on the floor. “You could not stand up in your room,” he said. “You could be thrown from the bed.”

They packed up their belongings when their floor started to flood and took shelter in a main lobby area.

“All of the employees were sprinting downstairs with life vests,” Branham said. “There were little kids besides us screaming and crying and throwing fits.”

Throughout the storm, Branham wondered why there weren’t more announcements from Carnival staff. Besides the warning of rougher seas earlier Friday and one Saturday morning after they’d weathered the storm, Branham said they weren’t given any official updates on their situation. When he asked workers what was going on, they told him not to worry.

⁦⁦ @CarnivalCruise ⁩ #carnivalsunshine still 75mph winds at 9:25am. Sitting and spinning in the Atlantic. pic.twitter.com/NITCO2l9Ss — FlyersCaptain™®© (@flyerscaptain) May 29, 2023

“But you see rooms flooded, and you can pick up a handful of sand and you’re kind of like, ‘What in the world? Why is nobody telling us anything?’” Branham said.

Jim Walker, a maritime lawyer and cruise industry legal expert, says his firm has been contacted by some Carnival Sunshine passengers who were injured during the storm, including a man who says he was struck by a door and broke his foot. Others have asked him about the potential for a class-action lawsuit.

While Walker said passengers should make their complaints known to Carnival, he doesn’t believe filing a lawsuit would be an efficient next step. Instead, impacted passengers can ask Carnival for a refund or a credit for another cruise, although there’s no guarantee the cruise line will grant such requests.

Pete Peterson, owner of Storybook Cruises , which is affiliated with Cruise Planners, said cruise ships keep a close eye on weather developments and will adjust their itinerary depending on the severity of the storm.

“Cruise lines monitor the weather all the time. They’re not going to put their passengers in harm’s way,” said Peterson, who has been a cruise adviser for more than 20 years and has sailed on nearly 60 cruises. “Obviously, some cruise lines are better at doing this than others.”

In 2016, Royal Caribbean’s Anthem of the Seas returned to port after cruising into a “bomb cyclone,” which damaged the ship amid winds gusting to 100 mph. The ship sailed into the remnants of Hurricane Hermine seven months later, causing additional problems.

To ensure the safety and comfort of its passengers, a cruise ship can alter its course and circumvent the rough weather system. In stormy conditions, the crew can deploy the stabilizers, which will prevent the ship from rolling and bucking.

“You don’t experience the up and down,” Peterson said. “It’s not as rough a ride.”

Both approaches can add to a cruise line’s expenditures, Peterson said. Stabilizers slow the vessel, thereby consuming more fuel. Sailing around the storm can take longer than the original route and disrupt the company’s cruise schedule, leading to delays or cancellations. The cruise line may have to reimburse passengers or provide them with future credits because of the inconvenience.

“When they do something like that, it’s going to cost them money,” Peterson said.

Craig Setzer , a meteorologist and hurricane preparedness specialist, said that even with the hurricane-like conditions and flooding, “I would never be in doubt of the vessel’s integrity,” he said. “Cruise ships are structurally very, very sound and can survive a lot. They’re really rugged.”

Matthew Cappucci contributed to this report.

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Passengers beware: It’s not all buffets and dance contests. Crime data reported by cruise lines show that the number of sex crimes has increased compared to previous years. And though man-overboard cases are rare, they are usually deadly .

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WATCH: Cruise Passengers Share Terrifying Videos from 'Nightmare' Storm at Sea

The Carnival Sunshine cruise ship made it back to port safely on Saturday after being stuck in a storm between the Bahamas and Charleston, S.C. for 15 hours

The Carnival Sunshine cruise ship made it back to port nine hours later than planned after sailing through a terrifying storm on Friday night.

The ship was on its way to Charleston, S.C. from the Bahamas when it got caught in severe weather, including nearly 80 mph winds. Passengers on board shared details and footage of the chaos and destruction caused by the storm on social media. Thankfully, Carnival told PEOPLE in a statement provided below that "no one was seriously injured."

Crew Center, a cruise ship information site, posted a video on Twitter showing a flooded hallway, torn-off doors and other debris and destruction on board.

"The aftermath aboard Carnival Sunshine after a severe storm," the post read. "The crew from Deck 0-4 evacuated to the theater, and anywhere they could rest… the crew bar destroyed."

brad morrell/storyful

Passenger Daniel Taylor told Newsweek that the captain made an announcement around 4:45 p.m. saying that they would be experiencing a delay due to "adverse weather conditions," expressing that they "would do everything they could to minimize discomfort.

By dinner time, public decks had been closed off, and plates and cups were flying off the buffet areas, he recalled.

By the early hours of Saturday morning, he said, "We were no longer able to see where we were going, how fast we were going, what the wind speed was, or anything. We were blind to what was going on." Swells were hitting the ship "over and over," said Taylor, who also recalled seeing crew members wearing life vests.

At that point, the internet was also out, so those on board couldn't get any additional information or reach loved ones.

Matthew Branham, who was also on board, told The Washington Post , that "waves were hitting the boat so hard that it was like an earthquake experience, jarring you like a really rough roller coaster — even in the middle floor."

TVs were falling off walls and glasses shattering. “You could not stand up in your room,” he said. “You could be thrown from the bed."

Another passenger, RJ Whited, wrote in a since-deleted Facebook post cited by Newsweek , "Our cruise ship last night was literally sideways and slung everything in our room breaking, people in the hallways throwing up and sleeping on the stairs."

Added Whited, "We also found out that they knew about the storm and instead of us staying back to ride it out a few hours they hit it head-on so we could make it back for the other cruise to be on time."

Finally, the ship made it back to Charleston around 7:30 a.m., though it couldn't immediately dock due to continuing rough weather.

At 5:30 p.m. on Saturday, the ship was able to dock.

Summing up the "nightmare" experience, passenger Christa Seifert-Alicea told NBC News 4 : "What we endured is indescribable, not only to feel it yourself but to hear and see it set in on every single person around you from adult, child and the elderly is something I will never forget."

In a statement to PEOPLE on Wednesday, Carnival said: "Carnival Sunshine's return to Charleston was impacted by the weather and rough seas on Saturday. The weather's prolonged impact on the Charleston area delayed the ship's arrival and as a result, the next voyage's embarkation was also delayed. We appreciate the patience and understanding of all our guests." The statement claims that "the ship's crew followed our protocols for rough weather" noting, "thankfully, no one was seriously injured."

"The weather was unexpectedly strong, causing conditions that were rougher than forecasted," the statement continues. "Given the circumstances as they were, the ship's officers and our Fleet Operations Center team using real time meteorology data coordinated to keep the ship in its safest location. Attempting to sail out of the large front could have been dangerous. The ship proceeded to the port as soon as the weather began to clear." The cruise line's statement also said that the captain "made several announcements about the weather and the delay" but noted "some of the worst weather occurred in the overnight hours when announcements are not typically made."

The Carnival Sunshine is already on its next voyage, the cruise line confirmed.

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Carnival cruise ship battered by waves in storm off Charleston

By Aliza Chasan

Updated on: May 29, 2023 / 4:16 PM EDT / CBS News

A storm off the coast of Charleston, South Carolina, battered a Carnival cruise ship for hours late Friday night before it docked, leaving passengers terrified.

Passengers aboard the Carnival Sunshine described shattered glass, water pouring into rooms and hallways, the ship pitching about and a lack of communication from cruise staff. Some passengers and crew members needed "minor assistance" from medical staff, a Carnival cruise spokesman told CBS News. "Guests on board the ship were safe," the spokesman added. 

Carnival Sunshine, which was headed from the Bahamas to South Carolina, arrived in Charleston behind schedule, according to the spokesman. Some crew cabins needed to be temporarily taken out of service because of water damage. The ship's next voyage, on which it has since embarked, was also delayed.

The National Hurricane Center on Friday warned of a non-tropical area of low pressure off Florida that was set to move northward and inland over the Carolinas during the weekend. Forecasters said there would be gusty winds, dangerous surf and rip current conditions along portions of the U.S.'s southeastern coast through Sunday.

Passenger Sharon Tutrone, a professor at Coastal Carolina University, tweeted Friday that the ship was rocking. She said that the only time passengers heard from the captain was in the afternoon, when he told them he had an experienced crew and would do everything he could to minimize discomfort as the ship encountered the storm. 

"They said it will get worse as we get closer to the storm," she tweeted. "@CarnivalCruise  is doing an EXCELLENT job!"

She tweeted again on Saturday afternoon, describing " 14 hours of high winds, rain and massive waves ." 

"We were surrounded by lightning and the ship took a huge hit by a wave and sounded like it split in two," Tutrone tweeted.

Several passengers, including Brenda Goodwin Sherbert, posted on social media about broken glass on the ship . They also wrote about water coming in through balcony doors.

"We had a 40 foot wave hit our side of the ship,.. we almost fell out the bed.. things were crashing all around us and the carpet on my side of the bed was soaked bc water came in thru our balcony door," Goodwin Sherbert wrote.

Passenger Reid Overcash, who was on the cruise with his wife, said televisions on the ship displayed a message during the storm: "Public address announcement please standby." 

He said it was when winds had reached between 70-90 mph and the ship was tilting left that he truly feared for his life.

"Myself being in emergency services and retired, I knew nobody was going to come and rescue us with winds over 40 knots," Overcash said.

The trip marked Overcash's seventh cruise. He said he's not going to let the frightening experience stop him from going on more cruises in the future. 

"It's just one of them unlucky experiences that occurs once in a while," he said.

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Aliza Chasan is a digital producer at 60 Minutes and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza covers trending news, often focusing on crime and politics.

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Passengers hit by a storm on a Royal Caribbean cruise line cling to railings as intense gusts rock the ship and send debris flying, videos show

• A Royal Caribbean cruise was battered by gusts of rain and wind before its departure Friday.
• Passengers shared videos of patrons sliding along the deck during the storm.
• The cruise line says no serious injuries or damage occurred as a result of the storm.

Passengers on a Royal Caribbean cruise ship ran for cover as umbrellas, chairs, and other furniture flew around them during a sudden, spectacular storm that struck Florida's Port Canaveral on Friday.

As the Independence of the Seas prepared to depart, strong winds and rain battered the 15-deck ship. In multiple videos posted to YouTube and Twitter , passengers are shown slipping and sliding across the decks while attempting to get safely inside.

The ship departed for the Bahamas despite the storm and arrived at CocoCay on time, according to a Royal Caribbean statement to Insider. The company called the storm "brief" and said there were no serious injuries to crewmembers or passengers.  

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Passengers took to the internet to describe their personal experiences. 

"Instead of telling people to come up to the top deck when we have a severe thunderstorm warning, maybe you should be more worried about your guests and employees and tell them to get inside," tweeted one passenger who filmed the storm .

Jerry Pike, a photographer and Florida local, told Insider he watched the storm hit the Independence of the Seas while sitting in a car in Jetty Park facing the port. Though the storm lasted only minutes, he said it was "exceptionally strong." 

—Jerry Pike (@JerryPikePhoto) June 16, 2023

Pike estimated winds reached between 40 and 50 miles per hour at the height of the storm, which he added was "terrifying" to watch. A meteorologist for Fox 35 reported winds reached from 55 to 60 miles an hour at their peak strength. 

"The Independence was just getting battered by winds as it was trying to push off the dock," Pike said. "Then [it] was covered by the gray cloud of rain and we couldn't see more than 20 yards out the window."  

The storm is just one of many expected to hit the Florida coast as hurricane season begins in the Atlantic Ocean, which runs from the beginning of June to November 30.

Watch: The rise and fall of the cruise industry

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Footage shows moment Royal Caribbean cruise ship was flooded during storm in the Gulf of Mexico

Water flowed into rooms and sunbeds were strewn across the deck as the vessel was battered by the fierce weather conditions.

Friday 2 February 2024 12:39, UK

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Footage has emerged of a cruise ship being flooded during a storm in the Gulf of Mexico - causing water to flow into people's cabins.

Travis Hair, a passenger on the Royal Caribbean vessel, filmed as the balcony of his room on the Voyager Of The Seas was swamped.

Mr Hair said he captured the video while the vessel was "sailing through a thunderstorm" on 26 January.

He added there were "high winds on the deck… platters of food crashing to the floor in the buffet, liquor and other glass breaking, water coming in through the balconies and flooding."

The footage also shows sunbeds piled up on the deck after being tossed around in the powerful storm.

The vessel was on its way back to Galveston, Texas, as part of a five-night trip to Cozumel, Mexico, according to USA Today.

Passenger Chelsea Ireland told the newspaper she felt the vessel tilt as it was battered by heavy winds.

She said: "When we tried to walk across our room, it felt like we were walking up a very steep hill."

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Fellow passenger Elaina Escobedo, 21, went to her grandparent's cabin to check on them during the storm. "There were just things flying all over the place," she said.

Ms Escobedo added that her grandmother was safe on the sofa, but her wheelchair had rolled across the room and cups of lemonade had been knocked over.

The footage emerged after another Royal Caribbean ship, Serenade of the Seas, reportedly flooded last month.

Sky News has contacted Royal Caribbean for comment.

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How safe is a cruise ship in a storm?

All your questions answered on what to expect if your cruise holiday is affected by stormy weather and rough seas.

I n November 2023, Storm Ciarán triggered a tempest in the Bay of Biscay, where around 100 people were injured on board Saga’s Spirit of Discovery. In March 2019, Viking Sky experienced a blackout and loss of propulsion off the coast of southern Norway; the ship started to drift towards the rocky shoreline, battered by extreme weather, resulting in all guests having to be evacuated by helicopter. The effects of increasingly wild winter storms on cruise ships are becoming more profound.

October 2023 was the hottest on record globally, climate data from the Copernicus Climate Change Service shows; while the Royal Society has noted that Earth’s lower atmosphere is becoming warmer as a result of human-induced greenhouse gas emissions, increasing the likelihood of damaging winds.

In my 40-year career as a cruise writer and maritime historian, I’ve encountered plenty of bad weather affecting cruises. I’ve sailed through a hurricane crossing the Atlantic to New York and a typhoon in the South China Sea; my passage to Antarctica was more rock than roll; and I succumbed to mal de mer as fierce winds churned on a voyage to the Outer Hebrides.

Did I feel that my number was up during any of these encounters? Not once. I had complete faith in the expertise of the master mariners on the ship’s bridge and the structural integrity of the steel-clad keel that was cutting through the angry seas. I recall there was barely a ripple on my Martini in the Queen’s Room aboard the venerable liner QE2, when the band played the jazz classic Stormy Weather while outside a force ten wind raged.

Main photo: a cruise ship in Varigotti, Italy (Alamy)

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When are you most likely to experience storms on a cruise ship?

Ocean-going ships can encounter ferocious seas whether they’re searching for the northern lights along the Norwegian coast in winter months; or crossing the Drake Passage, between the southern tip of South America and the Antarctic peninsula, notorious for the “Drake shake”. Hurricane season in the Caribbean officially lasts from June 1 to November 30 and frequently impacts cruise schedules.

The North Atlantic can pack a punch from September until February, when the barometric pressure plunges, giving even the sturdiest ships a rollercoaster ride through squally seas. Another seaway where storms lurk during autumn and winter months is the Bay of Biscay. This portion of the Atlantic, located off the west coast of France and the northern coast of Spain, is renowned for restless seas that can test the mettle of even the most seasoned sea dog.

• Best Christmas market cruises • Best northern lights cruises

Can cruise ships withstand storms?

Cruise ships have thick steel hulls that can withstand the ravages of a storm. The vessel might list to one side, then the other, in a motion known as rolling. Alternatively, a forward movement might pitch down into the swells before rearing up again. None of this should cause concern, as every ship has been tested in simulated storm conditions. You might notice the swimming pool is emptied and outdoor decks closed off but, inside the ship, the well-trained crew knows what measures to enact to make passengers safe and comfortable.

What are cruise ships doing to protect themselves?

As operational safety is an absolute priority, cruise lines are increasingly one step ahead in forecasting bad weather. They have the latest meteorological equipment, as well as an arsenal of weather charts, satellite images of storm activity, and even computer models from the National Oceanic and Atmospheric Administration in the US. Royal Caribbean Group, as an example, has a “storm centre” at its Miami headquarters, where, during hurricane season, a wall of screens is monitored by the company’s chief meteorologist, James Van Fleet.

One man who’s been at the helm when nature throws a tantrum is Captain Dag Dvergastein. With five decades of experience sailing the globe with Seven Seas Cruises, Seabourn and now, Hapag-Lloyd Cruises, Dvergastein has valuable insight. “Each ship is constructed to a class standard such as Lloyds or Bureau Veritas to certify safety,” he says. “Ships of all sizes will experience movement in heavy weather, but the larger the ship, the less the movement. Stabilisers minimise the rolling motion, thus maximising comfort.

“With a severe weather forecast, ship’s management teams will do their utmost to mitigate the effects of stormy seas. If the outlook is poor, the captain may decide to extend the stay in port. If the ship is at sea, it can seek shelter in the lee of an island, but sometimes there’s no option but to operate through turbulent seas. Operational decisions are made in consultation with the maritime team at head office, the captain, and the onboard navigation team.”

What can I do to stay safe on a cruise ship during a storm?

Savvy cruisers often select a cabin in the middle of the ship, which is undoubtedly less prone to movement. Although they’re the most expensive options, penthouses and suites, often located on the higher decks, can be challenging when the motion of the ocean goes up a gear. Old salts listen to announcements from the captain, but they know “lively” is a well-worn euphemism for “raging” when it comes to the state of the sea.

Safety is always the top priority. Andy Harmer, managing director at cruise industry trade association Clia UK & Ireland says: “The first line of decision-making is always based on what is the safest course of action based on current and potential challenges. There are rare occurrences where unpredicted storms arise outside of forecasts. In these situations, the crew has extensive training to navigate the situation, with the safety and comfort of the guests as the top priority.”

If you’re concerned about storms, there are simple measures to take. Time your voyage to minimise the chance of bad weather; a transatlantic crossing in spring, for example, might be a better bet than a crossing in November. Book a cabin low down in the centre of the ship. If the captain announces rough weather ahead, put loose items in your cabin away where they can’t fly around. And don’t forget the motion sickness pills.

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Woman shares brutal reality of cruise ship during storm that might put you off going on one

You are going to need your travel sickness tablets if you're heading onboard a cruise like this.

Olivia Burke

A woman has left a lot of people reconsidering their cruising plans after sharing the brutal reality of what it is really like when a storm hits and you are out sailing the seven seas.

Popular travel vlogger Emma Cruises often shares details of her lengthy voyages along rivers and oceans online to educate people on what they are getting themselves in for.

But footage from her 12-night Christmas cruise, which she embarked on with her family in December last year, has managed to frighten the life out of her YouTube subscribers.

She explained that she 'knew she was taking a risk' when she climbed onboard P&O Cruises Ventura ship knowing she had multiple consecutive days at sea, while also heading through the notoriously choppy Bay of Biscay .

Emma said that although she has plenty of experience, she 'was not prepared' for how bad the journey would be - and for how long it would take.

Despite holding out hope that it would be smooth sailing all the way to Gran Canaria after the first couple days were 'relatively calm', the social media star couldn't have been more wrong.

Emma explained that things took a third for the worst on her third day of cruising , prompting the captain to make an early morning announcement warning passengers they would be encountering a patch of bad weather .

She said that herself, her mum and brother had dosed themselves up with some 'magical' travel sickness pills, but her dad was really suffering from the seasickness, which had been brought on by the rough waters.

"My dad's been on plenty of cruises and he said this is the first cruise where he has ever been repeatedly physically sick," Emma continued, explaining that it also became 'difficult' to simply walk around the ship.

The cruise content creator explained that Christmas decorations were rocking back and forth, doors were swinging open and shut, water was gushing out of the pools and the higher decks were closed off as a safety precaution.

She couldn't even take refuge in her cabin because all of her clothes 'were clinking around' the wardrobe and 'the curtains were swaying', which she said made the room 'look haunted'.

The rough weather also managed to disrupt the entertainment on the P&O ship, as a theatre show was forced to be cancelled because they physically couldn't prance around on stage due to the vessel rocking back and forth.

Emma continued: "You can deal with one day of seasickness on a cruise, but we would say to each other, 'Oh well at least we'll be on dry land tomorrow'. How wrong we were."

She explained that two of her family members were ' bed bound ' due to their seasickness, even though they didn't get much relief from lying down and feeling themselves 'rolling side to side'.

But arguably the most horrifying part of her trip across the ocean was when lighting woke her up in the early hours of the morning.

She recalled: "I pulled back the curtains and sat and watched it for a while. There is something amazing - but very, very terrifying - about storms at sea. Storms at sea in the middle of the night are unlike anything else."

Even though she thought it couldn't get any worse, she had a rude awakening when she woke up the next morning and found out the ship was physically unable to dock in Madeira due to safety concerns.

And we all know what that means - another sailing day for Emma.

God help her father at that point.

Wrapping up her travel diary, the cruise connoisseur said that it was 'by far the worst weather' she had ever encountered.

Topics:  Cruise Ship , News , Travel , YouTube , Health

Olivia is a journalist at LADbible Group with more than five years of experience and has worked for a number of top publishers, including News UK. She also enjoys writing food reviews (as well as the eating part). She is a stereotypical reality TV addict, but still finds time for a serious documentary.

@ livburke_

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Eight passengers stranded on African island after Norwegian cruise ship left without them

A dream cruise vacation has turned into a nightmare for eight passengers left stranded on the African island of São Tomé and Príncipe after their ship left without them because they were late to return from a private tour.

The tourists — six from the U.S. and two from Australia — were aboard the Norwegian Dawn, a Norwegian cruise line ship , which departed from Cape Town, South Africa, on March 20 for a 21-day voyage up the coast of Africa set to end in Barcelona, Spain, on April 10.

But on Wednesday, the group of eight tourists was late to return to the ship by more than an hour for the all-aboard time of 3 p.m. from a private excursion on the island, which was not organized by the cruise line.

Jay and Jill Campbell of South Carolina were part of the group that was left behind.

They said that their tour’s operator notified the cruise captain that they were going to be late to rejoin the ship and that the local Coast Guard tried to get them on the vessel but that they weren’t allowed to board.

As a result, the couple and the rest of the group have been stranded for days on the island off Nigeria, grappling with language, currency issues and complicated travel to catch up with the ship.

“The lovely people of São Tomé were very gracious, very hospitable. They had reached out as much as they could to help us find hotels,” Jay Campbell said on NBC's "TODAY" show Tuesday morning.

“We were able to get to a tour agency there to arrange flights to the next port of call. ... Very difficult process — you’re dealing with multiple languages, language barriers, you’re dealing with different currencies ... finding someone that even has dollars ... trying to get an agent to understand where we need to get to.

"It’s one of those ‘You can’t get there from here,’" he added.

A Norwegian spokesperson called the incident a “very unfortunate situation” and said, “Guests are responsible for ensuring they return to the ship at the published time.”

The cruise line said that after the guests failed to return, their passports were delivered to local port agents, in line with protocol. The company said it was working with local authorities to understand “the requirements and visas needed for the guests to reboard the ship at the next available port of call.”

On Monday, the guests had made arrangements to rejoin the ship in Banjul, Gambia, but the ship was unable to safely dock there because of “adverse weather conditions” and “tidal restrictions,” Norwegian said. The guests were then contacted and provided with information to rejoin the ship at Dakar, Senegal, on Tuesday. 

Jill Campbell said they traveled through seven countries in 48 hours to arrive in Senegal on Monday night.

But the couple was reconsidering whether they even wanted to return to the cruise.

"We are considering whether or not we are going to board the ship. It is in dock here in Senegal," she said. "We believe there was a basic duty of care that they had forgotten about, so it does concern us."

"After what we witnessed, we truly believe that although there’s a set of rules or policies that the ship may have followed, they followed those rules too rigidly. I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority," she added.

Ultimately, the eight passengers did rejoin the cruise before 8:30 a.m. ET Tuesday in Dakar, Senegal, Norwegian told NBC News in an e-mail Tuesday evening, after this story originally published.

Norwegian said the passengers were responsible for making their own travel arrangements to rejoin the ship.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal," a cruise line spokesperson said in a statement. "We remain in communication with the guests and are providing additional information as it becomes available."

A silver lining of the catastrophe was that the Campbells were able to connect with another Norwegian Dawn passenger — Julia Lenkoff, 80 — who was also left on the island, but for a medical reason.

Lenkoff was on a different day tour Wednesday. She had "medically disembarked" from the cruise to seek local treatment on that day, Norwegian said.

Norwegian said that its care team tried to call Lenkoff several times and was unable to reach her and that it worked with its port agent in São Tomé and Príncipe for updates on her health.

The Campbells met Lenkoff and were able to put her in contact with her family in California, who flew her home — a move Lenkoff's daughter said "saved her life."

"She's a world traveler. She travels all the time. So this was going to be one of her bucket list trips, because she's been to 120 countries so far, and she wanted to get to 130," her daughter, Lana Lenkoff Geis, said in an interview that aired Tuesday on "TODAY."

Norwegian said Lenkoff was escorted on a flight to Lisbon, Portugal, then put in the care of airport staff members to continue her journey back to the U.S., where she has safely returned.

Breaking News Reporter

'The ship can move': Why you should watch next solar eclipses from a cruise ship

Cheers broke out on Holland America Line’s Koningsdam ship when the total solar eclipse began on Monday.

Off the coast of Mazatlan, Mexico, passengers were perched on loungers, reclining on beach towels and lining the railings of Deck 14 with cameras on tripods at the ready. When the sliver of fiery orange that remained of the sun disappeared, a black circle ringed by white light took its place. Passengers applauded the moment they'd been awaiting since the ship departed from San Diego on Friday.

The sunny, 72-degree weather – quintessential cruise weather – gave way to chilly wind and late morning’s best impression of sunset. The horizon line glowed orange in the dusky sky.

Cruise ships can help take guests to the path of totality for eclipses, allowing passengers to get a prime viewing spot and make a vacation of it.

What is a total solar eclipse?

A total solar eclipse occurs when the moon completely blocks the face of the sun as it moves between the sun and Earth.

While the sun is about 400 times bigger than the moon, the moon is roughly 400 times closer to Earth. “In the past, the moon was much closer, and in the future, the moon will be much further away,” said Adam Burgasser, a professor of astronomy and astrophysics at the University of California, San Diego, and director of the Cool Star Lab, who served as an onboard expert during the cruise. “And so we're in a special time, which, of course, lasts for billions of years, where it's set up just right to block out the sun.”

Total solar eclipses take place about every 18 months on average, but the last one visible from the U.S. was in 2017 .

The phenomenon creates a multi-sensory experience, with a cold front moving in ahead of the eclipse. “You block the sun, and it gets cold,” said Burgasser. “It’s actually just that simple. And it's slow enough that the atmosphere can react.”

Plants and animals respond, too: Birds often begin to chirp, plants may close up, and nocturnal will come out. “It’s kind of an all-around-you experience where it's not just the fact that the sun has been blocked that’s so fascinating, but just the effect it has on the entire environment.” Those effects weren’t easily discernible on Koningsdam, though, which was about 150 miles from shore.

Nicole Chaput, a 57-year-old passenger from Calgary in Canada, said partial and total eclipses are “totally different.”

“I heard someone describe it as being partly pregnant,” she said. “You can’t do it. There’s no comparison.”

What makes a cruise a good place to see an eclipse?

Bad weather can wreck even the best-laid viewing plans. If a city in the path of totality has overcast skies, it can be tough to quickly move to an alternate site.

“If you're on a cruise ship and a little bit farther to the east or a little bit farther to the west along the path, there's clear sky, the ship can move,” said Dan Jarrell, who was on the cruise with his wife, Kay, and friends. The Washington, D.C.-area resident has seen solar eclipses with friends during two other sailings, including on Holland America’s Veendam in 1998.

“If you're on land and there's not a road there, you’d better have a tank,” Jarrell said.

That’s where a cruise ship comes in handy. “Having the ability to map out based on what the current weather is where you can catch the eclipse, and having a range over the course of the ocean where you could chase that a little bit is certainly helpful,” Burgasser added.

Capt. Ane Smit, Master aboard Holland America’s Zaandam for the viewing, said the ship can move at a maximum of 20 knots, so the crew needs to scout out the conditions with enough time to move as needed.

“If it's not good enough, we really need to start finding another spot because we are not the quickest vehicle, of course, to be driving around, but we have the luxury of being able to go in any direction without any restriction,” he said. “It’s a pretty wide highway that we have.”

The view of the horizon also allows passengers to “see that shadow coming in and leaving more so than you can in a topographical area,” said Burgasser. Being in the ocean away from city lights is also helpful for seeing stars and other parts of the sky usually only visible at night.

The cruise line also made the practicalities of watching an eclipse easier: eclipse glasses were distributed to guests’ staterooms and Burgasser guided guests through the event via the ship’s speaker system, before and after totality.

More eclipse cruises on the horizon

If you missed your chance to see it this time or want another go, Holland America has more eclipse-viewing opportunities on the books.

“Guests have reacted positively to our 2024 eclipse cruises and with the next full eclipse in 2026 we plan to have three sailings in Europe that will align with the path of the eclipse,” Paul Grigsby, the line's Vice President of Deployment & Itinerary Planning, said in an email. Details have not yet been released.

Other cruise lines offer similar opportunities as well. Princess Cruises' Emerald Princess was near Koningsdam on Monday.

Chaput, the Canadian passenger, said she’s been “chasing” total solar eclipses since seeing her first one in 1991. Monday’s eclipse marked her seventh viewing and second on a cruise ship.

“I think it’s just such an amazing natural phenomenon,” she said. “It’s seeing science in action.”

Contributing: Josh Rivera, USA TODAY

The reporter on this story received access to this sailing from Holland America Line. USA TODAY maintains editorial control of content.  

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected]

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Royal caribbean cruise passenger with dementia, 66, disappears while on vacation in mexico.

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An American cruise passenger, who was recently diagnosed with dementia, vanished while he was on vacation with his family in Mexico

Edmond Bradley Solomon III, a 66-year-old South Carolina resident, had taken the trip down to the Caribbean on Royal Caribbean’s Icon of the Seas and had planned to spend the day at port in Cozumel, Mexico, according to WCBD-TV .

The former VA critical care nurse had disappeared minutes after getting off the ship at the Caribbean port last week.

Solomon, who goes by Brad, was recently diagnosed with frontotemporal dementia, a group of diseases caused by progressive nerve cell loss that affects a person’s behavior and not memory.

“He sometimes says odd things and behaves erratically — or oddly — because he’s just doing what he knows how to do,” Solomon’s daughter Savanah Miller told the outlet. “He can’t process the same way you or I can.”

Solomon and his wife, Mimi, disembarked from the ship around 1:30 p.m. April 3 and stopped for a restroom break before leaving the terminal when the nightmare unfolded.

“When my stepmom, Mimi, came out, he wasn’t there,” Miller said. “She thought he might still be in the bathroom, so she waited for him for a few minutes. He didn’t come out.”

A family member with the couple had gone into the bathroom to check on Solomon but discovered he wasn’t there.

Solomon was reported missing just after 8 p.m. Wednesday and a search and rescue operation was launched at 9 p.m., according to local agency Cozumel Civil Protection.

During the search, local police received a call from a taxi driver who claimed to have picked up a tourist matching Solomon’s description around 2:30 p.m. and was asked to drop the American off at a road with beach access, according to Mexico News Daily, citing authorities.

The taxi driver allegedly said Solomon had paid for the ride using his watch because he claimed he didn’t have any money.

Photos captured search and rescue efforts unfolding in wooded areas during the day and night.

“The search focused on the vicinity of Isla de la Pasión and all the beaches and businesses in the northern hotel zone were visited, without success,” a statement from the Civil Protection read.

Local police said Solomon had a necklace with a GPS, which only works within 33 feet of his wife’s phone, and was last seen wearing a white T-shirt, gray shorts, dark sunglasses and a blue hat.

Solomon was reportedly spotted later Wednesday evening along the road of Isla de la Pasión in Cozumel.

“The Public Security Directorate reported that Mr. Solomon was possibly wandering around the urban area.”

The distressed daughter didn’t learn about her father’s disappearance until the next morning.

“I got the call about 5:30 in the morning and I just froze,” Miller said. “I didn’t even know how to process this information.”

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Miller and other family members had planned to travel down to Mexico to be with Mimi and help with the search for her father.

“I’m really looking forward to having Mimi by my side and being able to give my dad a hug again,” Miller told WCBD.

Miller and her cousins spent Saturday searching the city with her family and were told of several possible sightings of her father throughout the day.

She was told her father could be staying hydrated and using the bathroom at local churches.

“He is lost and scared. He cannot show or process emotions like a healthy person would,” Miller said in a post on Facebook.

A GoFundMe was set up with an original goal of $5,000 to help support the family. It has surpassed the mark and was at over $16,000 Sunday morning.

Solomon and his wife were nurses in the Charleston area, where he worked as a critical care nurse at Ralph H. Johnson VA Medical Center, where Mimi has continued working.

“He liked to be with the people that he loved … he was always making sure that we were safe and we were cared for no matter who it was,” Miller told the outlet. “He’s always been a fixer and someone who’s just drawn to helping other people.”

The couple had boarded the Icon of the Seas, the world’s largest cruise ship, on March 30 in Miami, Florida, and made stops in Costa Maya, Mexico, and Roatan, Honduras, before docking in Cozumel around 8 a.m.

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