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Princess Cruises

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Princess Cruises – Contact a Ship

How do I contact a passenger directly on Princess Cruises?

Reach out to Princess Cruises directly at 1-800-774-6237

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Princess Cruises 4+

Global experience innovators.

• #74 in Travel
• 2.1 • 446 Ratings

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Description.

The Princess Cruises app is your vacation guide and key to planning and unlocking experiences onboard. Before you arrive, use this app to: - Save time at the port by checking in and providing required travel documentation through our guided OceanReady® steps - Make dining reservations at our main dining rooms and specialty restaurants - Ensure you're getting the most out of your vacation by purchasing a Princess Plus® or Princess Premier® Package - Book shore excursions for each port day of your cruise - Learn about onboard activities, events, and view detailed deck plans - Book a treatment or salon service at the Lotus Spa Once onboard, connect to our ship's MedallionNet wifi so you can: - Order food, beverages, amenities and more - anytime, anywhere via OceanNow® service (one-time fee applies, complimentary with Plus and Premier Package) - Complete required Safety Essentials steps before setting sail. - Explore the ship and get navigation instructions to venues and points of interest - Locate shipmates in real-time and get navigation instructions to them - View and bookmark onboard events and activities for each day - View, make, and manage dining reservations - Get help 24/7 via CrewCall chat - View and book shore excursions – Track onboard spending and package redemption statuses in real-time and much more! We are continuously improving our experience - be sure to turn on automatic updates to ensure you have the latest features.

Version 1.1.3 (45060)

Minor bug fixes to improve your experience. We are continuously monitoring your feedback and improving our experience. To ensure you have the latest features, please turn on automatic app updates in your settings.

Ratings and Reviews

446 Ratings

Would Expect a Whole Lot More from Princess

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

Leaves much to be desired

Princess Cruise points the customer to this app, but aside from entering pre boarding information, it is a bit cumbersome. Maybe once we board on ship, it may be helpful. Some info should be menu options and not navigating through other selections like ship layout. UPDATE: This app is the worse. Can’t depend that it processed anything correctly. Example, ordering the stupid Medallion. It would not appear to have processed the order. Then I get two emails congratulating me on my order and indicating I had selected to have the Medallions shipped to my home, which was correct. But the status would show process as outstanding. I assumed maybe because the order was not shipped yet. I then get a marketing email about upcoming cruise and completing the process. Now the app shows order status as two outstanding orders. So I call to find out what is outstanding. Agent tells me I am picking up Medallions at port, i.e., the slow process which defeats the whole purpose. I argued I had email indicating i did select to be shipped to my house. Bottom line, agent fixed everything and gave me date supposed to arrive. Now I don’t trust anything I do with the app. Especially since it keeps popping up Error screens. Awful app.

App and Shoreside Customer Service Need an Overhaul

We cruised with Princess right after the roll out of Medallion Class. The technology for the wearable has lots of potential, but the app was horrendous. We just booked another cruise with them, and I was excited to see a new app! Unfortunately, it’s been just as bad. Technical error message when I try to make dining reservations, and shoreside customer service is like dealing with the worst cable company’s customer service you can imagine. Five different reps, and none would acknowledge it was a technical issue with the app until I escalated it to a supervisor. Different departments don’t talk to one another, and one rep even told me dining reservations weren’t in his job description. Not exactly a welcoming way to put you in a vacation mindset. Princess - you need to do better with the app and with your customer service! Make it match the experience on your ships!

App Privacy

The developer, Global Experience Innovators , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Financial Info
• Contact Info
• User Content
• Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

• App Support
• Privacy Policy

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My Princess ®

• Account/Contact Info
• Cruise History
• Circle Savings/Cruise Credits
• Captain’s Circle Benefits ℠
• Membership FAQ
• Standby Program
• Terms & Conditions
• Saved Cruises

Membership Benefits

The Best Loyalty Program at Sea

We are humbled by the loyalty of our guests. That's why we created the Princess Captain's Circle℠—as a special thanks for choosing us again and again. It's easy to join, too! You automatically become a Circle member once you complete your first Princess cruise. 1

View the full list of benefits our guests enjoy! (PDF)

Loyalty Tiers and Accessing Your Benefits

After your first cruise 1,2,3

After completing 3 cruises or 30 cruise days 1,2,3

After completing 5 cruises or 50 cruise days 1,2,3

After completing 15 cruises or 150 cruise days 1,2,3

Moving On Up

Each voyage moves you closer to the next loyalty level. 2 Book and sail in a full suite or pay the exclusive occupancy fare when traveling solo, and you'll receive two cruise credits instead of one. 3 And because we also track the number of days you spend with us, longer cruises can give you a boost too.

Unlocking Your Benefits

Include your Captain's Circle number each time you book to earn membership benefits. Register for a My Princess account to get special offers and the latest information. We can't wait to see you on your next sailing!

Membership Inquiries

If you're already booked and your membership status isn't reflected, call us so we can help!​

United States: 1-800-PRINCESS (1-800-774-6237) Canada: 1-800-LOVEBOAT (1-800-568-3262) United Kingdom: 0344 3388 674 Australia: 13 24 88 New Zealand: 0800 780 717

United Kingdom calls are charged at local rates. Calls may be recorded for training purposes.

1 Residents of the EEA are required to enroll to be Captain’s Circle Members and receive their loyalty benefits by registering on princess.com and creating a My Princess account.​

2 Members are eligible for a higher tier level on the next cruise following completion of necessary cruises and/or cruise days. Land portion of cruisetour does not apply. Only cruises taken on Princess® and P&O Australia count toward the Princess Captain’s Circle Program. P&O UK cruises are no longer eligible.

3 Princess Captain's Circle Double cruise credits for booking and sailing in a full suite (mini-suites excluded) or sailing at the exclusive occupancy fare are effective with sailings beginning on or after December 7, 2008. Cruises only, and not cruise days are doubled. The exclusive occupancy fare is for solo guests occupying a stateroom alone and who paid the single traveller supplement.

Recommended for You

Get Ready for Your Princess® Cruise

Make your medallionclass® vacation effortless with these easy oceanready® steps..

There are two places you need to access: Cruise Personalizer® and the Princess MedallionClass app. There are some mandatory check-in steps as well as additional ways to customize your experience – the more preferences you share, the more personalized your vacation will be!

Flights, Excursions & More

Book Flights with Princess 1 Enjoy low prices with flexible fares and the reassurance of booking with Princess.

Book Shore Excursions These award-winning tours fill up fast; get yours before they're gone!

Available in Cruise Personalizer

Browse & Book

Dine My Way℠ Reservations

Choose times and preferences for the dining room and specialty restaurants. Reserve early for the best availability!

Available in the Princess MedallionClass App

Breeze through check-in

Pick up your Medallion in port (or provide any other incomplete travel checklist items)

Get assistance with accessibility or other mobility needs

More info and ways to customize your cruise, what else will i be able to do in the princess medallionclass app.

• Package Upgrades – Add Princess Plus or Princess Premier to your booking to save big on things you're likely to purchase anyway like Wi-Fi, Crew Appreciation, and Drinks .
• Onboard Events – Access JourneyView™ digital planner to view and bookmark activities for your cruise.
• Dietary Requirements – Inform us of any food allergies or dietary requirements such as gluten-free, lactose-free and vegetarian.
• Accessibility Requests – Let us know if you will be bringing a mobility device or if you require visual or hearing assistance.
• Special Occasions – Help us make your special occasions more memorable.

What Else Can I Do in Cruise Personalizer®?

• Lotus Spa Reservations – Book the treatment you want at the time you want.
• Pre-pay Crew Appreciation – Take care of the crew who takes care of you ahead of time.
• Youth & Teen Registration – Registration can be done online before departing, or on paper after boarding the ship.
• Print Your Luggage Tags – Do this step before you leave for less stress en route.

Things to Bring

• Your Medallion – Wear it to the port if you ordered it ahead of time.*
• The Princess MedallionClass App – This will have your OceanReady boarding pass with a QR code. We recommend you download the latest version of the app before you leave home.
• Travel Documents – Double-check that you have all the required docs.
• Two Weeks Worth of Medications – Including contact lenses, as a precaution.

*Currently only available for US residents. Medallion devices will be available for pick up in the terminal, if one was not mailed to you.

Before You Cruise Videos

Before You Go: Jan Swartz

Connect with your favorite people and experience unique destinations together. Here’s what Holland America Group President Jan Swartz wants you to know before you go.

Before You Go: Alaska Cruisetours

You’ll be ready for adventure when you hear about the splendor of Alaska from an insider.

Before You Go: Buon Appetito!

How can you make your dining experiences even more exceptional? Listen to what Executive Chef Federico Femiano wants you to know before you go.

Before You Go: Lotus Spa®

Get some tips from an insider on how to engage in self-care and pampering while on your cruise vacation.

Before You Go: Entertainment

There are so many entertaining ways to spend your time at sea and it’s easy to plan with our JourneyView® digital planner in the MedallionClass® app.

Before You Go: Last Minute Tips

Get the inside scoop on how to make embarkation a breeze and other tips you should know before you go.

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MedallionClass® On All Ships!

Next-level technology. More time for you. Your vacation – simplified, personalized.

Entertainment

Movies, music, magic, comedy and more

MedallionNet® - The Best Wi-Fi at Sea

Wi-Fi everywhere on board so you can text, post photos, video chat and more!

Using Your Cell Phone on a Cruise

Do cell phones work on cruise ships? It’s a common question with varying answers. Guests are free to utilize their cellular data or connect to our onboard Wi-Fi on any ship. But, please be aware that cellular data used on the ship or in certain ports of call will result in charges from your cell phone provider. As you sail into international waters, these expenses can add up, so we recommend that guests turn off their cellular data and connect to the ship’s Wi-Fi instead. Here’s everything to know about using your cell phone on a cruise.

Internet Options

If you need to check your email or send photos to loved ones, stop by the Internet Café where there are computers aplenty. We also offer several internet packages with varying price points, so any guest can access Wi-Fi if they need it. This means you can catch up on world news while enjoying a breakfast parfait in the International Café or download audiobooks while lounging poolside. All of our Princess® MedallionClass™ ships have also been upgraded to MedallionNet® , with new reliable connectivity that allows guests to message, video chat, stream content and post to social media with ease.

Princess MedallionClass™

There are valuable ways to use your cell phone on board that don’t cost extra thanks to Princess MedallionClass™ – the newest technology at sea. When you sail on a MedallionClass ship, you get a complimentary Medallion® . Each quarter-sized device has built-in geo-location technology. When paired with your mobile device, have drinks – or pizza and extra sunscreen – delivered straight to your pool chair. Or access the app to locate friends and family on the ship. Take part in PlayOcean™ games, set out on location-based scavenger hunts on board or participate in Games Under the Stars. With your Medallion device, unlock a world of adventure on board — with or without your mobile device in hand. 

Still wondering if you can you text on a cruise? Here’s a quick recap: While you may be able to text, you may not want to. Avoid the expensive phone bill and save money with our Wi-Fi packages. Stay in touch with your friends and family at home through email and social media. Or, use MedallionNet along with your mobile devices to connect with your loved ones on the ship and unlock a whole new world of opportunity on board. Whether you want to use your cell phone on a cruise or not, the choice is yours when you sail with Princess.

Princess Cruises Headquarters & Corporate Office

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California. As of 2018, it is the second-largest cruise line by net revenue.

Established

Corporate phone number.

(661) 753-0000

Customer Support Phone Number

1-800-774-6237

No of Employees

Headquartered address.

24305 Town Center Dr, Santa Clarita,

CA 91355, USA

Senior Management

Jan Swartz  — CEO / President

Gordon Ho — Chief Marketing Officer & Head of Sales

Anthony Kaufman — Executive Vice President, International Operations

Simeon Waldron  — Senior Vice President / Chief Financial Officer

[email protected]

https://www.princess.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Princess Cruises Address, Corporate Number, and more.

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Sandra Barletta

I think you should be aware of the limitations at your call center. when I called to get my medallions the person spoke English very poorly and was most difficult to understand. Two and on half hours to give my info to him. Today I received my medallions and my husband’s is correct and mine isn’t. Now I’m being told to correct this on the ship which means waiting in line for the change. Today is Friday and we are leaving very early next Thursday. Why can’t the new one be overnighted?

Hans Sparbel

Customer service rep “Angel” could not resolve our issues and refused to connect us to a supervisor – was told after 45 min that a supervisor “Mikaela” would call back within an hour – Customer service does not appear to be a priority. – Princess may loose too clients today – even after multiple previous cruises.

Chris Meisenhalder

Princess off-shore, third party call center are not able to resolve issues. Bring support in-house and employee reps who are well versed in English.

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Princess Cruises' Star Princess ship delayed, 9 sailings canceled

Travelers will have to wait longer than planned to sail on Princess Cruises’ upcoming ship.

The delivery of Star Princess, which was set to debut next summer, will be pushed back by about two months. The cruise line said the delay was a “mutual” decision with shipbuilder Fincantieri.

“Following a comprehensive review of the remaining construction milestones, both parties have elected to adjust the ship's delivery date from July 29, 2025 to September 26, 2025, which will result in the cancellation of the nine inaugural sailings,” Princess said in a news release .

Guests whose cruises are impacted will be able to rebook on any Princess ship and, depending on which sailing they pick, receive future cruise and onboard credits. They will also be able to opt for a full refund of their fare instead.

“Despite our collective dedication and relentless pursuit to deliver the ship in late July, it has become evident that additional time is required to ensure the Star Princess is delivered to the highest standards expected by our guests,” Princess Cruises President John Padgett said in the release.

Your cruise was canceled: Now what?

The ship’s new inaugural itineraries will include 11 and seven-day Mediterranean cruises on Oct. 4 and 15, 2025, respectively. Those will be followed by a two-week transatlantic voyage to Fort Lauderdale, Florida on Oct. 22, 2025.

Those sailings will be available to book on April 30.

Star Princess will be the second in the line’s Sphere Class. Sister ship Sun Princess was also delayed ahead of its launch earlier this year, with Princess citing “additional technical work” needed at the shipyard.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

A ghost pianist and color-changing cocktails: Inside Princess Cruises' hidden magic club

The pianist at a lounge on Princess Cruises’ new ship played the theme song from “Titanic” while guests sipped their cocktails.

It may seem like dark humor, but the musician is a ghost, after all. As the story goes, Isabella lives inside the space entertaining guests (she even takes requests).

In actuality, the instrument – which appeared to play itself – is part of Spellbound by Magic Castle, a new venue on the Sun Princess that combines dinner, drinks and magic. The speakeasy-like space was created in partnership with the Magic Castle , a legendary private club in Los Angeles.

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Denise Saviss, the cruise line’s vice president for entertainment experience, said during a recent sailing that the Magic Castle has been a “well-protected secret.”

“As a members-only club, you can only attend by invitation, but they are keen to expand, and a partnership with us was a really great way to do that where we have a ton of international guests who may not ever get over to Hollywood and therefore it's not in reach,” Saviss said. 

USA TODAY got a preview of Spellbound during a cruise ahead of its opening next month. Here’s what guests can expect.

What is Spellbound like?

Guests will start the evening with dinner in the Horizons Dining Room, choosing from a menu not found elsewhere on board (our preview did not include the dinner portion). They will then be escorted through an inconspicuous black door off the ship’s Piazza into Spellbound’s small foyer. There, a voice on a speaker tells the story of the Larsen family, who opened the Magic Castle in 1963, for a few minutes.

We were prompted to say the magic words (“Open sesame”), and the fireplace in front of us moved aside to reveal a music room and the Parlor Bar, lined with art and artifacts curated with help from the Magic Castle. A pair of handcuffs used by famed escape artist Harry Houdini even hung on one wall.

Isabella and her companion, a white bird named The Professor, can be seen in a portrait in the music room. She is the cousin of another ghost, Irma, who lives at the Magic Castle in California.

“Irma never loved to travel, but Isabella did,” said Kerry Lovegrove, Princess’ director of entertainment experience. “She traveled probably one too many times across the Atlantic, and then all of a sudden she was lost at sea. So she suddenly found the Sun Princess being built in Monfalcone and thought she’d attach herself onto that ship.”

Isabella disappears from view when she’s ready to play. The Professor, meanwhile, moves over to a nearby birdcage to enjoy the music (I saw him swaying to “My Heart Will Go On” at one point).

Behind the bar, a library holds its own not-so-hidden treasures. I picked up a gold rotary phone and heard someone ask “How can I help?” before changing their mind and hanging up. Guests might also see books float and fall, according to Lovegrove.

Even the drinks appear enchanted. One cocktail I ordered, The Magician, featured butterfly pea tequila that turned from blue to purple as the server poured it into the glass (also containing mezcal, lime, grapefruit, serrano peppers and agave).

Spellbound hosts magic in the bar as well as its 30-seat theater. Before theater seating opened, Mark Gibson kept us glued to his card deck, at one point finding the card a fellow guest chose by cutting the deck with the assistance of a tiny plunger. Woody Aragon also used cards in the theater, including asking an audience member to call someone who wasn’t in the room to pick one. (Spoiler: he named their chosen card correctly.)

The Parlor Bar magician will stay on the ship for a couple of months at a time, and the magician performing in the theater will change every cruise or two, but all are vetted by the Magic Castle team.

When will Spellbound by Magic Castle open?

Spellbound will open April 8 and is now available to book. Guests must be at least 13 to enter and just like at the venue’s Hollywood namesake, there is a mandatory dress code (my invitation called for cocktail attire).

The cruise line also will host its second Magic Castle Conjurer’s Cruise themed sailing on Sun Princess in November.

How much does Spellbound cost?

The experience costs $149 per person, including dinner, entertainment and unlimited drinks. 

Spellbound will offer three theater shows a night and can accommodate a total of 90 guests (30 each night). Once they’re in the space, they can stay as long as they like (until it closes for the night). There are dinner seatings at 5, 7 and 9 p.m., and Spellbound is expected to close around midnight, though there is no hard closing time.

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Lovegrove said the venue serves as a new home base for magic, which already proved popular with Princess guests in other spaces on its ships. “If you love magicians, this is the spot for you.”

The reporter on this story received access to this sailing from Princess Cruises. USA TODAY maintains editorial control of content.  

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

This article originally appeared on USA TODAY: A ghost pianist and color-changing cocktails: Inside Princess Cruises' hidden magic club