travel agency to macau

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Why this tour ?

1. In-depth and relaxing way to explore the cultural highlights & heritages in SARs;

2. Cover all the transfers (ferry ride, local transportation in Hong Kong and Macau);

3. Private tour or group tour to select as you like.

1. Add three modern metropolises in China’s Greater Bay Area for short break;

2. Beautiful scenery, exotic culture and tall skyscrapers, interesting activities;

3. Personal travel guide, experienced drivers with worry free transfer.

1. Four key cities of China's Greater Bay Area into one trip;

2. Suitable for history lovers, culture seekers, foodies, architecture fans, shoppers;

3. Join-in coach tour or private tour at a better price.

Macau Tours & Hong Kong Macau Tour Packages

Macau  is a unique destination well worth your visit, located on the South coast of China and approximately 60 kilometers from neighbouring Hong Kong. Known as “Asia’s Gambling Capital”, Macau is truly one of the most unique places far more than just casinos. It has divided into four main areas, the Macau Peninsula (which is home to the Historic Centre of Macao), the islands of Taipa and Coloane, which are now connected by landfill forming the fourth area of Cotai (home to the Cotai Strip and most of the new casino resorts). Having formally been a Portuguese colony over 400 years, it is the only place in the world where you have such as distinct mix of Eastern and Western culture and a unique combination of rich Chinese culture and Portuguese heritage . Macau is also a UNESCO World Heritage Site with more than 20 historical locations of note. Beautiful Portuguese Catholic churches stand yards away from ancient Chinese temples. Stunning multi-billion dollar hotel resorts are located within walking distance from charming Mediterranean-style architecture and quaint European-style villages...

How to Plan Your Macau Tour?

Macau is small well worth 1-2 days’ exploration to see all the stunning highlights in this charming city. Most travelers will combine Macau into their Hong Kong tour for 2-5 days’ Hong Kong Macau packages. Besides, if you want to extend your trip in China’s Greater Bay Area , you are highly recommended to do Hong Kong Macau Shenzhen Guangzhou tour or more...Have your own ideas to travel in Macau and vast China? Don’t worry! Just feel free to tell your likes and interests to our professional travel consultants and we are here ready to offer you customizable tours! Travel with us now! 

• Top Macau Tours

Highlights: Half Day Escorted Tour in Hong Kong Plus One Full Day Trip in Macau, covering Victoria Peak, Avenue of Stars, Aberdeen Fishing Village, Stanley Market, Macau Casino, Ruins of the St. Paul Cathedral, A-Ma Temple

Hong Kong and Macau is with a close distance of about 60 kilometers in between with a ferry ride within 1 hour. Both of the two cities (Pearl of the Orient & Vegas of China) have many to offer with stunning views which are different from the mainland China. It will be a popular choice to arrive and explore in Hong Kong first and then take one-day round trip to Macau by ferry.

After sweeping the spectacular sights and sounds of incredible Hong Kong, you are going to have an unforgettable Macau day trip which touches on the unique UNESCO World Historical Heritage Sites and presents the spectacular culture of European settlement. There are as much as diverse experience for you - skyline, niho, culture, history, markets, temples, shopping, casinos and much more!

Highlights: One Full Day Escorted Tour in Hong Kong Plus One Full Day Trip in Macau, covering Victoria Peak, Star Ferry, Hong Kong History Museum, Nan Lian Garden, Macau Casino, Ruins of the St. Paul's, A-Ma Temple

Combine Hong Kong with Macau for an in-depth exploration of the stunning highlights and cultural heritages in 3 days! Picture Hong Kong and the first thing that springs to mind is its skyline: a condensed sprawl of skyscrapers soaring over Victoria Harbour, backdropped by verdant hills. Behind its urban exterior, however, is a region that remains deeply connected to and proud of its distinctive culture, which blends Chinese, British and indigenous influences. At the same time, Macau, known as “Vegas of China”, is indeed an epicenter of gambling and glitz. While, Macau has much more to offer than that. The inscribed Historic Center of Macau presents a group of 22 principal buildings and public spaces that enable a clear understanding of the structure of the old trading port city, providing a unique testimony to the meeting of aesthetic, cultural, religious, architectural and technological influences from East and West. In 3 days, you will understanding the two special administrative regions of China better!

Highlights: Canton Tower, Chen Clan Ancestral Hall, Sun Yat-sen Memorial Hall, Yuexiu Park, Shamian Island, Temple of the Six Banyan Trees, Cantonese Food

Guangzhou is a compatible city holding over 2200 years’ history, acting as the frontier of Chinese Reform and Opening, well-blended with Chinese and Western culture, as well as combining inland and marine culture...No matter which site you visit and what you feel should be "innovation", "practicability", "openness", and "pioneering spirit"! Why not go with China Discovery in the most classic way to "taste" Guangzhou?

from Request

Highlights: Half Day Escorted Tour + Half Day Suggested Self-guided Itinerary Victoria Peak, Repulse Bay, Aberdeen Fishing Village; (Self-guided Spots: Wong Tai Sin Temple, Nan Lian Garden & Chi Lin Nunnery, Avenue of Stars)

Hong Kong may be internationally known for its unique combination of glitz, glamour and grittiness, while, there’s a lot more to the city than just beautiful buildings, rooftop bars and neon-drenched street eats. Whether you fancy some quiet moments far away from the bustling downtown to relax on the sandy beach, take a simple walk in a beautiful temple / garden with elegant design, or reach up the highest point of Hong Kong Island for a superlative panoramic view, you’ve never missed the chance in this itinerary. Covered with natural seaside scenery and interesting cultural exploration, you can fully seek for both the original and modern side of Hong Kong to know the splendid stories how Hong Kong turned from a fishing village into a world-class modern metropolis. You never miss any highlights when taking this tour - it is an overall, comprehensive way to see Hong Kong beyond your imagination.

Highlights: Splendid China Folk Village, Shenzhen Museum, Ping'an Finance Center, Lychee Park

This 3-day classic Shenzhen tour is designed for travelers to witness the fast change of Shenzhen from mostly fishing villages and small farms to modern metropolis by visiting Shenzhen Museum as well as having a bird’s eye view from Ping’an Finance Center to see amazing skyscrapers rising highly over the ground. Besides, Shenzhen has a lot to show off. It is not only a window of the world but also a window of China to see the whole China in just one place, taking you to travel from north to the south, from the west to the east, to see a Splendid China and meet its diverse ethnic minorities.

Highlights: Foshan Ancestral Hall, Lion Dance, Ancient Nanfeng Kiln, Chen Clan Ancestral Hall, Yuexiu Park, Shamian Island

This 4-day Guangzhou and Foshan tour will take you to visit the real hometown of Martial Arts to have a full understanding of the world influential and Chinese proud martial arts, enjoy on-the-spot lion dance performance, thousand-year-old history of ceramics producing and overseas trading, excellent Lingnan architectural decorations, etc. of Foshan. Of course, you will visit the best highlighting places in Guangzhou to feel her unique Lingnan culture and analyze her gigantic change from an ancient capital city, to a treaty port, and to the metropolis status nowadays!

from request

Highlights: Hong Kong Disneyland, Victoria Peak & Peak Tram, Star Ferry, Hong Kong Science Museum, Middle Road Children’s Playground

If you are visiting Hong Kong with kids, it is a fantastic choice to take them to Hong Kong Disneyland, the largest theme park in Hong Kong. With a whole host of Disney characters to meet, rides to enjoy, a Lion King show, the Fantasy Parade and fireworks, you and your kids are guaranteed a day of fun and much excitement with this Disneyland in Hong Kong experience. Besides great exploration in Hong Kong Disneyland, we’ve designed some kids-friendly activities into this Hong Kong tour including fresh things learning at museums (Science Museum, History Museum, or Space Museum), Peak Tram ride up to Victoria Peak, interesting Star Ferry journey across Victoria Harbor, or enjoy fun with local kids at the playground...I am sure you and your kids are going to “LOVE Hong Kong” with this trip at a suitable leisure pace!

Recommended China Tour Packages including Macau

Hong Kong / Shenzhen / Macau / Hong Kong

Hong Kong, Macau and Shenzhen are closely situated in China’s Greater Bay Area, forming the golden triangle cities with western meets eastern culture. Spending 6 days in the core cities of Greater Bay Area in South China, you can truly feel "openness", "inclusiveness", "vitality", "potential", "strength of the city" to the fullest. The transportation for the three cities are quite convenient well linked by high speed train or ferry.

Hong Kong / Guangzhou / Shenzhen / Macau / Hong Kong

What’s in your mind when talking about China’s Greater Bay Area? This area will become a world-class bay area, the next Silicon Valley and a united hub for economic growth, innovation, culture and living. You’ll first reach "Pearl of the Orient" - Hong Kong with distinctive culture which blends Chinese, British and indigenous influences. With a high speed train to Guangzhou, you’ll enter a land full of Lingnan culture where you can trace a history over 2200 years. Just across the Hong Kong border lies UNESCO-awarded city of design Shenzhen, a southern Chinese metropolis that has exploded in size since it became a Special Economic Zone in 1979. Known as “the Las Vegas of Asia”, Macau is best known for its gambling, but it’s beyond the casinos that you really start to discover this diverse city. No matter you are history lovers, culture seekers, foodies, architecture fans, shoppers, this tour will show you more.

Hong Kong / Guangzhou / Macau / Hong Kong

The Greater Bay Area, a region surrounding the Pearl River Delta in China’s southern-most province, is not only a vibrant world-class bay area for economy, technology and innovation, but also a bay area for cultural exchanges and leisure. Among all the cities, Hong Kong, Macau and Guangzhou are the top three destinations with abundant culture and amazing cultural experience. "One Rail Link, one Bridge" has well linked Hong Kong and Guangzhou with Guangzhou-Shenzhen-Hong Kong Express Rail Link, Macau and Hong Kong with Hong Kong-Zhuhai-Macao Bridge. The three cities are closely linked with each other within 1 hour.

Start planning your tailor-made holiday to China by contacting one of our specialists. Once inquired, you’ll get a response within 0.5~23.5 hours.

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Global Star Travel seeks to become a premier travel company in the industry.

Welcome to Global Star Travel

Global Star Travel (GST) is a newly established travel agency in Macau which is wholly owned by Ms. Estella Tuason-Occena, a Filipino citizen and resident of the Philippines. GST is a full service travel agency that provides individual and group travel to leisure and corporate clients. Its services and products include pre-arranged tours and customized travel packages according to client’s requirements.

GST seeks to become a premier travel company in the industry by offering its clients inbound and outbound tour products in the Philippines, South Korea and other top destinations in Asia.

Our Services

Global Star Travel is a one stop travel agency that offers the service and knowledge a discerning leisure traveler seeks whilst on vacation.

Company Address: Alameda Dr. Carlos D’ Assumpçäo, nº 249-263, Pak Tak (Edificio China Civil Plaza) K11, em Macau Phone: (+853) 2823 5545 Fax No: (+853) 2855 1030 E-mail: [email protected]

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Macau November Tour (5D4N)

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Tour Overview

Create an unforgettable adventure with our exclusive Macau November international tour package . Get ready to immerse yourself in a world of enchantment, where vibrant culture and breathtaking sights await at every turn.

Indulge your senses in the captivating fusion of East and West as you explore Macau’s rich heritage. Uncover the secrets of historic landmarks, from the awe-inspiring Ruins of St. Paul’s to the majestic A-Ma Temple. Immerse yourself in the lively streets of Senado Square, where the past seamlessly blends with the present.

For thrill-seekers, Macau offers an exhilarating experience like no other. Try your luck at the world-renowned casinos, where fortunes can change instantly. Witness heart-pounding entertainment at The House of Dancing Water, a mesmerizing show that will leave you spellbound.

Delve into the gastronomic wonders of Macau, a true paradise for food lovers. Savor the mouthwatering flavors of authentic Portuguese cuisine, or indulge in a sumptuous feast of local delicacies that will tantalize your taste buds.

With our carefully curated international tour package, you’ll have peace of mind as our expert guides accompany you throughout your journey, ensuring every moment is filled with excitement and discovery.

Don’t miss the chance to experience the allure of Macau in November. Get ready for an extraordinary international tour package adventure that will leave you captivated and yearning for more.

Book your November travel to Macau today and create memories that will last a lifetime.

Macau November Tour (5D4N) Inclusions :

• International round trip airfare with 20 kilos luggage+Airline tax
• 4 nights room accommodation based on twin sharing at choice hotel with daily hotel breakfast
• Private coach with English Speaking tour guide
• Sightseeing tours, as specified above, include the first-way entrance fee needed
• Meal: 8 meals as listed, USD8/PAX/MEAL*8MEALS
• Philippines Travel tax PHP 1620
• Airport Tax: USD40 per pax (Jeju & Manila)
• Tips for driver and guide: USD5/PAX/day

Itineraries:

• Arrive in Macau. Meet the tour guide at the airport.
• Entry to Zhuhai and check in at the hotel. 
• Hotel breakfast.
• Visit Zhuhai Fisher Girl, Lovers Road, Zhuhai Grand Theater.
• Overlooking Hong Kong-Zhuhai-MacaoBridge.
• Visit Zang Cao Yi Sheng (Chinese medicine).
• Visit Wong Fei Hung Lion Dance Martial Arts Museum.
• Visit Lingnan Xintiandi
• Visit Nan Hai Ping Zhou (Jade processing exhibition center).
• Take Zui Guanguang trams.
• Visit Haixinsha Asian Games Park.
• Visit Canton Tower (excluding upper tower).
• Visit Haixin Bridge.
• Visit Beijinglu Pedestrian Street.

Optional package:Pearl River Night Curise + Bus Tour with Night View Guangzhou.

• Visit Latex Factory.
• Visit Zhuangyuan Fang (Jewelry store).
• Visit Quanlin Happy World.

Optional package:Korean barbecue buffet dinner + Take a mini cruise and watch the live light drama at sea “Jiuzhou Boat Talk – Meet the sea”

• Exit to Macau, visit Ruins of St.Paul’s, Macau Souvenir Shop.
• Enjoy the Diamond Light Show.
• Visit Wynn Palace, Performance Lake + Water Dance Show + One-way Cable Car.
• Visit Macau Parisian Tower (outside view).
• Visit the Venetian Macau, Included Casino Lunch Voucher
• Transfer to the airport and fly back home.

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Book this tour here ⬇.

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COTAITRAVEL

Closed until further notice. CotaiTravel is a full-service travel agency serving the travel and ticketing needs of our hotel guests, conference and exhibition visitors, leisure travelers and visitors to Sands Resorts Macao.

• Worldwide Air Ticket
• Worldwide Hotel Reservation
• Sightseeing Tour
• Ground Transportation
• Admission Ticket

CotaiTravel offers:

1. Worldwide Air Ticket

2. Worldwide Hotel Reservation

3. Sightseeing Tour

Quality and interesting local sightseeing tours are available, covering World Heritage and cultural historic sights, famous locations and contemporary development. Full or half day private tours in Macao can also be arranged.

• Macao Discovery Tour
• Private Tour

4. Ground Transportation

We can reserve and issue all kinds of ferry tickets on scheduled and non-scheduled (charter) services (Cotai Water Jet, YuetTung, etc), helicopter services from Macao to Hong Kong/China and vice versa, as well as HZMB bus tickets. Exclusive transportation services for arrival / departure, on hire services, and dedicated shuttle bus services can be arranged.

• Ferry Ticket (Cotai Water Jet / Yuet Tung Ferry…)
• Helicopter Ticket
• HK Macau cross border bus ticket
• Charter Coach
• CTS Bus Ticket to China
• China Railway High-speed Ticket

5. Admission Ticket

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Established in 1947, HN Group Travel Agency is one of the best and most celebrated international travel agencies in Macao and is one of the first qualified IATA (International Air Transportation Association) members. The ISO9001:2000 certificate awarded to the Group in 2002 also serves as an evidence of its position in the market and the quality of the services.

HN Group offers all-round travel services including organisation of international, business familiarisation, conference and exhibition tours, as well as air-ticketing, hotel reservation, coach rental and consultation services. With the popularity of individual visits, the Company has introduced an individual-need based service designed particularly for each and every individual customer’s pleasurable trip. Dedicated staff members are assigned to attend the needs of Corporate clients, for services including organisation of conferences and exhibitions, group charter flights, reception, transportation and accommodation arrangements.

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Macau Tour Package

Certified as a Macau Destination Specialist by MGTO, rest assured you will find the right Macau tour at Pinnacle Travel. Explore Macau’s charms with its unique combination of rich Chinese culture and Portuguese heritage, as well as its world-class casinos, extravagant entertainment shows and vibrant nightlife with our Macau tour package. You can extend your holiday to include the neighboring countries with our Macau + Hong Kong overnight tour, Macau + Zhuhai overnight tour or Macau + Chimelong overnight tour. For a shorter trip, you can also just have a day visit to the bordering China with our 4 Days Macau + Zhuhai tour or 4 Days Macau + Chimelong tour.

4 Days 3 Nights Macau + Zhuhai Tour

4 days 3 nights macau + zhuhai tour  (shake package).

4 Days 3 Nights Macau + Chimelong Tour

4 days 3 nights macau + chimelong tour  (swing package).

5 Days 4 Nights Macau + Zhuhai Overnight Tour

5 days 4 nights macau + zhuhai overnight tour  (slide package).

5 Days 4 Nights Macau + Hong Kong Tour

5 days 4 nights macau + hong kong tour  (sway package).

5 Days 4 Nights Macau + Chimelong Overnight Tour

5 days 4 nights macau + chimelong overnight tour  (spin package), travel info.

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Macau Explorer | Macau Travel Agency | Hong Kong To Macau | Award Winning Macau Tour

Macau private tour.

• Terms and conditions

Tailor-made Macau excursion according to your travel preference, the most flexibile tour in town

Point-to-point access to hidden UNESCO heritage (namely Guia lighthouse, Mandarin House)

Ready to be dazzled by the charms of hotel decors in the "Vegas in the East"

Savour authentic and cultural food with our Insider  

Complimentary bottle of water and local-designed souvenir 

Secure & easy online payment

Last updated on 01 th April ,2023.

Dive deep into tales of Macau without the legwork !  Our attentive tour guide and driver will assist you in getting the most out of your time in Macau. During this leisure journey, you’ll shuttle in the city through nostalgic alleyways & bustling Asian-Vegas strip, admiring must-see iconic spots and hidden World Heritage such as the Guia Lighthouse and the floral creation at stunningly beautiful resort.  As you visit each site, our cultural guide will paint a vivid portrait about the riveting stories of the city’s past and present.  You’ll also get taken to some mysterious places by our local Insider, to the goal you savour each moment and discovery macau a different way.  

10:00 a.m Meet and greet at your hotel or assigned destination  

UNESCO World Heritage - Guia Lighthouse and Chapel 

Core of "Historic Centre of Macau" - Ruins of St. Paul's, Mount Fortress and Senado Square;

Delicious Shrimp roe wonton noodle soup and Macauese cuisine (on guest's own expense);

Appreciate the magnificent casino hotels' decors at the CotaiStrip

Wynn Palace Skycab and Floral Creation

Taipa Village - Taipa Houses and Carmel church 

Rua de Cunha - Enjoy yummy Pork chop bun and other popular cultural snacks and souvenir 

Tour ends at 18:00 p.m -  return to hotel or guest's appointed destination 

Group Tour : HKD 3850* ( Maximum passenger capacity: 7 pax)

Guest's appointed pick up location;

New condition cozy 7 or 9 seats MPVs; 

Attentive English/Chinese licensed tour guide;

Complimentary 1 bottle of water per guest; 

Complimentary Macau-designed souvenir per guest;

Tipping for guide and driver has been included.  Should guests satisfy with our impressive touring service, extra gratitude is welcome.

Personal travel insurance; 

All personal expenses and other items not stated in the itinerary; 

Food & Drinks;

Travel Visa to Macau (if applicable); 

Air, ferry tickets or any other transportation fees.

Tour Fare is non-refundable and cannot be amend or cancel once it is paid; 

The tour will be operated in private tour basis;

Tour Operator reserves the right to alter the itinerary due to weather and other unforeseeable conditions;  

Children must be accompanied by an adult;

A moderate amount of walking is involved;

If unforeseeable circumstances force cancellation of a specific performance/activity, the tour will remain visit similar hotels or sightseeing points, tour fare will not be refunded;

Surcharge MOP 100 will be applied if vehicle reaching HKZM Bridge-Macau Port Island/Coloane Island/University of Macau (Hengqin Island) ;

For services operate in non-office hours, 07:31-08:59 and 22:00-22:59, surcharge MOP150/transaction applied for vehicle and tour guide respectively (e.g MOP150 for each driver & guide). For midnight-early morning hours 23:00 -07:30, further quotation is required; 

For statutory holidays and festivals in Macau (such as Grand Prix Day), further quotation is required;

If typhoon signal has reached Level 8 at 22:00 p.m the night before the tour, or before the start of tour (e.g. announcement at 7:00 a.m), full tour fare will be refunded (credit card transaction surcharge may apply). Tour will remain proceed under typhoon signal Level 1 or 3 ; 

Any vehicle services provided by Macau Explorer includes third-party liability insurance ONLY, it EXCLUDES customer’s individual travel insurance; 

All items are subject to the terms & conditions of Macau Explorer Cultural Travel.

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Macau Travel Guide

Konwn as the Eastern Las Vegas. Famous for its legal gambling industry

Macau is one of the two Special Administrative Districts (another one is Hong Kong), locates on the west bank of the Pearl River Delta. This coastal city consists of Macau Peninsula, Taipa Island (Dangzai Island), Coloane Island and Lk Taipa Island City. Macau covers an area of 32.8 square meters with population up to 549,200, which make it one of the most densely populated cities in the world. Meanwhile, Macau is one of the World’s four Las Vegas”. Macau has developed in the past industries such as textiles, electronics and toys, while today has built up world class tourism industry with a wide choice of hotels, resorts, MICE facilities, restaurants and casinos. The economy grew rapidly and listed Macau one of the top affluent cities.

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Update April 12, 2024

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Travel Advisory April 12, 2024

Mainland china, hong kong & macau - see summaries.

Updated due to new national security legislation in the Hong Kong Special Administrative Region.

Summary:  Reconsider travel to Mainland China due to the arbitrary enforcement of local laws, including in relation to exit bans, and the risk of wrongful detentions.

Exercise increased caution when traveling to the Hong Kong Special Administrative Region (SAR) due to the arbitrary enforcement of local laws .

Reconsider travel to the Macau Special Administrative Region (SAR) due to a limited ability to provide emergency consular services . Exercise increased caution when traveling to the Macau SAR due to the arbitrary enforcement of local laws .

See specific risks and conditions in each jurisdiction . 

Consulate Messages

View Alerts and Messages Archive

Quick Facts

At least 90 days beyond the intended period of stay

One page required for entry stamp

Not required for stays under 30 days

Embassies and Consulates

U.S. Consulate General Hong Kong & Macau 26 Garden Road Central, Hong Kong Telephone:  +852 2841-2211, +852 2841-2225, +852 2841-2323   Emergency After-Hours Telephone:  +852 2523-9011   Fax:  +852 2845-4845 Email:   [email protected]  

Destination Description

See the U.S. Department of State’s Fact Sheet on Macau for information on U.S.-Macau relations.

Entry, Exit and Visa Requirements

Visit the  Macau Immigration Services of the Public Security Police Force  or  the Embassy of the People's Republic of China in the United States of America website  for the most current visa information.

Find information on  dual nationality ,  prevention of international child abduction  and  customs regulations  on our websites.

To enter the Macau Special Administrative Region (SAR), you need:

• a passport that is valid for at least ninety days beyond the date of your intended stay;
• adequate funds to cover your stay without working locally; and
• evidence of onward/return transportation.

You only need a visa if:

• You plan to stay for more than 30 days – obtain an extension with the Macau SAR Immigration Department, if necessary.
• You plan to work or study in the Macau SAR – visas must be obtained prior to departing the United States.

Other considerations:

• Departing and then immediately re-entering Macau may result in a shorter visa duration;
• You may stay for up to one year if you enter on your Hong Kong Permanent Identity Card or Hong Kong Re-entry Permit.

You must possess a valid passport and PRC visa to enter the People’s Republic of China (PRC) from Macau. Further information on travel to and around the PRC is available on our  China International Travel Information and Hong Kong International Travel Information pages.

Health Requirements: There are no COVID-related entry requirements for U.S. citizens. The U.S. Department of State is unaware of any HIV/AIDS entry restrictions for visitors to or foreign residents of the Macau SAR.

Please note that the official languages of Macau are Chinese and Portuguese. Some websites have no English translation.

Safety and Security

Macau has a low crime rate. Even so, you should exercise caution when in congested areas and pay particular attention to personal belongings while in crowded areas and while traveling on public transportation. Petty street crime, including pickpocketing, occurs in tourist areas, including in and around casinos and at the airport. Violent crime, though rare, does occur. Protect your personal belongings and travel documents at all times.

• Take routine safety precautions.
• Pay attention to your surroundings.
• Report any concerns to the local police.
• Call “999,” the local equivalent to the U.S.’s “911” emergency line.
• Please note that mace, pepper spray, stun guns, and other self-protection weapons are banned in Macau.
• Don’t buy counterfeit and pirated goods, even if they are widely available. Not only are bootlegs illegal in the United States, if you purchase them you may also be breaking local law. 

Be alert to criminal schemes, such as internet, dating, and financial scams. See the  U.S. Department of State's  and the  U.S. Federal Bureau of Investigation (FBI)'s  pages for information on scams.

Victims of Crime:  Report crimes to the local police at “999” and contact U.S. Consulate General Hong Kong & Macau at +825 2523-9011. U.S. citizen victims of sexual assault can contact the Macau police and should contact the U.S. Consulate General Hong Kong & Macau for assistance.

Remember that local authorities are responsible for investigating and prosecuting the crime. See our webpage on  help for U.S. victims of crime overseas .

• help you find appropriate medical care.
• assist you in reporting a crime to the police.
• contact relatives or friends with your written consent.
• provide general information regarding the victim’s role during the local investigation and following its conclusion.
• provide a list of local attorneys.
• provide our information on  victim’s compensation programs in the United States .
• provide an emergency loan for repatriation to the United States and/or limited medical support in cases of destitution.
• help you find accommodation and arrange flights home.
• replace a stolen or lost passport.

Macau offers some support to victims of crime and the  Macau Government Tourism Office maintains a tourism hotline (Telephone: +853 2833-3000) for visitors to the Macau SAR who encounter emergency situations.

Domestic Violence:  U.S. citizen victims of domestic violence can/should contact the Macau police and/or U.S. Consulate General Hong Kong & Macau for assistance. 

Tourism : The tourism industry is generally regulated and rules with regard to best practices and safety inspections are regularly enforced. Hazardous areas/activities are identified with appropriate signage and professional staff is typically on hand in support of organized activities. In the event of an injury, appropriate medical treatment is widely available throughout the Special Administrative Region. Outside of a major metropolitan center, it may take more time for first responders and medical professionals to stabilize a patient and provide life-saving assistance. U.S. citizens are encouraged to purchase medical evacuation insurance. See our webpage for more  information on insurance providers for overseas coverage.

Local Laws & Special Circumstances

Consular Access: The U.S. government has limited ability to provide emergency services to U.S. citizens in the Macau SAR due to People’s Republic of China (PRC) Ministry of Foreign Affairs travel restrictions on U.S. diplomatic personnel. Even in an emergency, the PRC Ministry of Foreign Affairs requires all U.S. diplomatic personnel, including those accredited to the Macau SAR, to apply for and receive visas before entering the Macau SAR. Approval takes at least five to seven days, limiting the U.S. government’s ability to offer timely consular services in the Macau SAR.

Criminal Penalties:  You are subject to Macau SAR laws, including certain PRC laws applied to Macau. If you violate Macau SAR laws, even unknowingly, you may be expelled, arrested, or imprisoned. Individuals establishing a business or practicing a profession that requires additional permits or licensing should seek information from the competent local authorities, prior to practicing or operating a business. Furthermore, some crimes are prosecutable in the United States, regardless of local law. For examples, see our website on  crimes against minors abroad  and the  U.S. Department of Justice  website. 

Drug and Alcohol Enforcement: PRC law enforcement authorities have little tolerance for illegal drugs, including marijuana and products containing cannabidiol, also known as CBD. Penalties for possessing, using, or trafficking illegal drugs in the PRC, including Macau, are severe, and convicted offenders can expect long jail sentences, heavy fines, or the death penalty.

Identification:  Police have the right to take you in for questioning if you are not carrying a valid travel document (e.g., your U.S. passport).

Photography : You may be detained if you take pictures of certain buildings (please pay attention to “no photography” signs in casinos in particular). 

Driving Under the Influence (DUI):  Driving under the influence of alcohol or other drugs could land you immediately in jail. 

Furthermore, some laws are also prosecutable in the United States, regardless of local law. For examples, see our website on  crimes against minors abroad  and the  U.S. Department of Justice  website.

Arrest Notification:

• If you are arrested or detained, ask police or prison officials to notify the U.S. Consulate General Hong Kong & Macau immediately. See our  webpage  for further information.
• The PRC and Macau SAR governments do not recognize dual nationality. The PRC and Macau SAR governments may prevent the U.S. Embassy or U.S. Consulates General from providing consular services to dual U.S.-PRC citizens and U.S. citizens of Chinese descent. Please see the page on dual nationality for more information on the limits on consular notification and access to dual nationals.
• A consular officer may be the only authorized visitor during your initial detention period, however, due to visa requirements, even in an emergency, U.S. diplomatic personnel cannot travel to Macau for at least five to seven days.
• U.S. Consulate General Hong Kong & Macau is unable to represent you in a legal matter.
• Travelers to the PRC should enroll in the U.S. Department of State’s  Smart Traveler Enrollment Program (STEP) , and you may wish to have someone contact U.S. Consulate General Hong Kong & Macau if you are detained.

Currency:  There are no currency restrictions for tourists in Macau. The pataca is the official currency in Macau. The Hong Kong Dollar is commonly used and widely accepted in transactions. Credit cards and ATM network debit cards are widely accepted in the Macau SAR. Banks and major hotels accept traveler's checks.

Customs Regulations:  Macau customs authorities may enforce strict regulations concerning temporary importation into or export from Macau of items such as firearms, ivory, certain categories of medications, and other goods. Please see the  Macau Customs Service  website for further information.

Macau customs authorities enforce strict regulations concerning controlled items you might be carrying while transiting or entering Macau. If you bring controlled items into Macau without the necessary Macau documents, you may be prosecuted, and the goods may be seized. The penalty for trafficking in dangerous drugs can be life imprisonment and a heavy fine.

The following is a non-exhaustive list of controlled and/or prohibited items:

• Animals and plants
• Counterfeit goods or illegally produced copies of copyrighted items
• Electronic cigarettes
• Meat and poultry
• Pharmaceuticals
• Sensitive high technology or military products 
• Television decoders requiring a subscription
• Weapons, not limited to firearms and ammunition

For more information on bringing controlled items into Macau please contact the  Macau Customs Service  at +853 2855-9944 or  [email protected] .

U.S. Customs and Border Protection encourages the use of an ATA (Admission Temporaire/Temporary Admission) carnet for the temporary admission of professional equipment, commercial samples, and/or goods for exhibitions and fair purposes.

For additional information, please visit the  U.S. Council for International Business website  and the U.S. Customs and Border Protection web page on  Traveling with Samples .

Please see our  Customs Information  sheet for general information.

Dual Nationality:  Dual nationality is not recognized under  PRC nationality law . Be mindful of the following special circumstances for dual nationals when traveling in the region.

Enter the Macau SAR on your U.S. passport to ensure U.S. Consulate General Hong Kong & Macau can provide consular assistance in case of arrest or other emergency. Regardless of your travel documents, if you are a dual national, or otherwise have ethnic or historical ties to the PRC, it is possible that Macau authorities will assert that you are a PRC citizen and deny your access to U.S. consular representatives if you are detained.

Your child will be considered a PRC citizen if one or both of the parents are PRC nationals regardless of U.S. citizenship.

If traveling onward to mainland China, enter mainland China on your U.S. passport to ensure U.S. consular protection. See our  China International Travel Information  page for more information.

For further information on consular protection and  dual nationality , please refer to our website.

Faith-Based Travelers:  See the following webpages for details:

• Faith-Based Travel Information
• International Religious Freedom Reports
• Country Reports on Human Rights Practices
• Hajj Fact Sheet for Travelers
• Best Practices for Volunteering Abroad

LGBTQI+ Travelers:  In Macau, there are no legal restrictions on same-sex sexual relations or the organization of LGBTQI+ events in Macau. See  Section 6 of our Human Rights Practices in the Human Rights Report for Macau  and read our  LGBTQI+ Travel Information page .

Pets:  You must have a permit to bring dogs and cats into Macau. Additional information on importing pets is available directly from the  Macau Customs Service  at +853 2855-9944 or  [email protected] .

Typhoons:  During the typhoon season (July through September), the  Macau Meteorological and Geophysical Bureau  issues typhoon warnings an average of six times a year. The Bureau has a good notification and monitoring system. General information about natural disaster preparedness is available from the  U.S. Federal Emergency Management Agency (FEMA) .

Travelers Who Require Accessibility Assistance:  Macau law prohibits discrimination against persons with physical, sensory, intellectual, and mental disabilities in employment, education, access to health care, or the provision of other state services. The government generally enforces these provisions. The law mandates access to public buildings, usually in the form of a ramp, for persons with physical disabilities. Crosswalks are also required in Macau, and they generally include audible signals for hearing-impaired and raised treading for visually impaired pedestrians. Handicap-accessible parking is mandated in publicly owned parking lots. The  Macau Social Welfare Bureau  is primarily responsible for coordinating and funding public assistance programs to persons with disabilities.

For Macau residents who are mobility impaired, the  Macau Social Welfare Bureau  offers free transportation to medical appointments by accessible van through  Caritas Macau  or the  Macau Red Cross Medical Transfer Service . Accessible van rental and Macau SAR tours for the mobility impaired are available through the  Accessible Travel Agency  (Telephone +853 2840-3315; Email:  [email protected] ). 

Students:   See our  U.S. Students Abroad  page and  FBI travel tips .

Women Travelers:  See our travel tips for  Women Travelers .

For emergency services in Macau, dial 999.

Ambulance services are widely available.

Quality of Care:  Several major hospitals in Macau have adequate medical facilities, and the Kiang Wu and Conde de Sao Januario hospitals are able to provide emergency medical care. Highly developed medical facilities and trained personnel are available in Hong Kong, which is about an hour by jetfoil, 1-2 hours by car, and twenty minutes by helicopter from Macau.

We do not pay medical bills.  Be aware that U.S. Medicare/Medicaid does not apply overseas. Most hospitals and doctors overseas do not accept U.S. health insurance. 

Medical Insurance:  Make sure your health insurance plan provides coverage overseas. Most care providers overseas only accept cash payments. See Insurance Providers for Overseas Coverage page for more information on insurance providers for overseas coverage. Visit the  U.S. Centers for Disease Control and Prevention  for more information on type of insurance you should consider before you travel overseas.

We strongly recommend  supplemental insurance  to cover medical evacuation.

Payment and Insurance:  Travelers will be asked to post a deposit prior to admission to hospitals to cover the expected cost of treatment. Hospitals and clinics generally accept credit cards.

U.S. Consulate General Hong Kong & Macau maintains a list of local  English-speaking doctors and hospitals . We do not endorse or recommend any specific medical provider or clinic.

Medication : Always carry your prescription medication in original packaging, along with your doctor’s prescription. Prescription drugs are widely available, although names may vary. You need a prescription from a doctor in Macau to purchase medications locally. Bring prescription medications to cover your stay in Macau or plan to see a physician in Macau to obtain a new prescription. If traveling with prescription medication, check with the  government of Macau  to ensure the medication is legal Macau. Always carry your prescription medication in original packaging with your doctor’s prescription. 

Air Quality : Visit AirNow Department of State for information on air quality at U.S. Embassies and Consulates. Air pollution is an increasing concern in Macau. Congested vehicle traffic and mainland factories pump out ozone, sulfur, and nitrogen oxides, leading to a visible haze in the atmosphere on most days of the year. Average roadside pollution levels exceed World Health Organization (WHO) guidelines and may cause health risks for those with allergies, asthma, or cardiac problems.

People at the greatest risk from particle pollution exposure include: 

• Infants, children, and teens;
• People over 65 years of age;
• People with lung disease such as asthma and chronic obstructive pulmonary disease (COPD), which includes chronic bronchitis and emphysema;
• People with heart disease or diabetes; and 
• People who work or are active outdoors.

Disease:  Hepatitis A, Hepatitis B, Typhoid, Chikungunya (via mosquitoes), Avian Influenza, and Hand, Foot, and Mouth disease.

Vaccinations:  Be up-to-date on all  vaccinations  recommended by the CDC.

COVID-19 Testing: COVID-19 PCR tests are available at private laboratories and clinics in Macau . The price for these PCR tests generally ranges from 50 to 100 US Dollars. Rapid COVID-19 tests are readily available at pharmacies and retail establishments throughout Macau.

COVID-19 Vaccines:  The COVID-19 vaccine is available in Macau for U.S. citizen residents of Macau. Please see here for more information. Visit the U.S. Food and Drug Administration (FDA)'s website to  learn more about FDA-approved vaccines  in the United States.

For further health information :

• World Health Organization (WHO)
• U.S. Centers for Disease Control and Prevention (CDC)

Travel and Transportation

Road Conditions and Safety:  Road conditions differ significantly from those in the United States. Traffic moves on the left and you can expect heavy congestion.

Traffic Laws:  Many traffic violations are similar to those in the United States, including penalties for reckless driving, driving under the influence, and using a hand-held device while operating a vehicle. Macau law requires that all registered vehicles carry valid third-party liability insurance. 

Public Transportation:  Taxis are inexpensive and plentiful at the airport, ferry terminal, and gaming venues. Large hotel/casino complexes operate shuttles to ferries and border crossing points. Public buses are also inexpensive and frequent, but you may have difficulty finding them outside major tourist areas.

For specific information concerning Macau driving permits, vehicle inspection, road tax, and mandatory insurance, contact the Public Security Police Force (Telephone: +853 2837-4214; Email: [email protected] ) or the Macau Transport Bureau  (Telephone +853 8866-6363; Email: [email protected] ).

See our  Road Safety page  and the  official tourism office website of the Macau SAR for more information on road safety.

Aviation Safety Oversight:  As there is no direct commercial air service to the United States by carriers registered in the Macau SAR, the U.S. Federal Aviation Administration (FAA) has not assessed the government of Macau’s Civil Aviation Authority for compliance with International Civil Aviation Organization (ICAO) aviation safety standards. Further information may be found on the  FAA’s Safety Assessment Page .

Maritime Travel:  Mariners planning travel to Macau should check for U.S. maritime advisories and alerts at the U.S. Department of Transportation (DOT) Maritime Security Communications with Industry (MSCI) web portal. Information may also be posted to the U.S. Coast Guard Homeport website , and the U.S. National Geospatial-Intelligence Agency (NGA) Navigational Warnings website .                                             

For additional travel information

• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive security messages and make it easier to locate you in an emergency.
• Call us in Washington, D.C. at 1-888-407-4747 (toll-free in the United States and Canada) or 1-202-501-4444 (from all other countries) from 8:00 a.m. to 8:00 p.m., Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
• See the  State Department’s travel website  for the  Worldwide Caution  and  Travel Advisories .
• Follow us on  Twitter  and  Facebook .
• See  traveling safely abroad  for useful travel tips.

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Welcome to Air Macau - Your Gateway to the Skies!

About Air Macau:

Established on 13 September 1994, Air Macau is your regional international carrier proudly based in Macau. Since our commercial inauguration on 09 November 1995, we have embodied the spirit of "Flying with culture, flying with passion." Committed to delivering high-quality transportation services, Air Macau has become synonymous with safety, vitality, and exceptional customer service.

A Fleet of Excellence:

With a steadfast commitment to safety, our fleet has grown to 22 aircraft, and we are excited to introduce more A320 NEO and A321 NEO in the near future. This expansion not only enlarges our fleet but also elevates the competitiveness of Air Macau, ensuring a seamless and comfortable journey for our passengers.

Expanding Horizons:

Air Macau currently operates 36 routes, connecting cities in China, Japan, Indonesia, Malaysia, Taiwan, South Korea, Singapore, Thailand, and Vietnam. As we continue to grow, our aim is to build ourselves as one of the most popular airlines in Asia, connecting Macau to both domestic and international destinations.

Elevating the Passenger Experience:

At Air Macau, we understand the importance of meeting the diverse needs of our passengers. That's why we offer a range of new services, including Michelin inflight meals, Sky Shopping, Inflight Wifi, Web Check-In, and Cuss. We are proud to be a part of "Phoenix Miles," providing exclusive promotions and services to our frequent flyers.

Supporting Macau's Growth:

Beyond providing high-quality transportation services, Air Macau is dedicated to supporting Macau's development as a world tourism and leisure center. We aim to connect Macau not only to China but also to other international cities, fostering connectivity and cultural exchange.

Embark on a journey of excellence with Air Macau, where every flight is an experience crafted with care. Discover the world with us, and let the spirit of "Flying with culture, flying with passion" guide your travels. Book your tickets today and experience the epitome of Asian aviation with Air Macau!

Background +

Date of Appointment : December 2023

IATA Code : NX

ICAO Code : AMU

Territories : Malaysia

Services : General Sales Agency - Passenger

Contact Details +

Reservation & Ticketing

Telephone No. : +603 2144 2500

Contact Person : Kelly Wong

Position : Reservation & Ticketing Executive

Contact Person : Veron Ng

Position : Sales Manager

Email : [email protected]

URL : https://www.airmacau.com.mo

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BRANDED CONTENT

Race in a virtual macau grand prix, get travel tips and win lucky draw prizes this weekend, from portuguese folk dance to a vr tower walk, the experience macao singapore roadshow in suntec city offers visitors a taste of what to expect on a trip to the city.

Discounted air tickets, hotel stays and dining vouchers. These are just some of the 250,000 gifts the Macao Government Tourist Office (MGTO) is offering international travellers this year. 

As part of its celebrations to mark 25 years since the establishment of the Macao Special Administrative Region, MGTO is giving away these prizes and launching roadshows across the region, in cities like Bangkok, Jakarta and Singapore. 

From April 25 to 28, the MGTO will hold the Experience Macao Singapore Roadshow at the Suntec City Atrium Convention Centre.    Last year, Macao’s tourism sector made a robust recovery, attracting 28,213,003 visitors, up 394.9 per cent from 2022. 

Singapore currently makes up its eighth largest international visitor market, with 25,623 arrivals in the first quarter of 2024. 

Deputy director of Macao Government Tourism Office Cheng Wai Tong, who is in town to launch the roadshow, says: “Even before the pandemic, Singapore has always been one of our top 10 markets.”   

He adds that arrivals from the Republic have also bounced back faster than that of other international markets. Last year, over 91,000 visitors from Singapore visited Macao.

Special deals and travel tips

In its first roadshow back in Singapore after the pandemic, MGTO has transformed part of the Suntec City Atrium Convention Centre into a colourful space, inspired by Rubik’s Cube.

Visitors can expect fun-filled and educational games, performances and special deals from participating integrated resorts, travel agencies and attractions. 

“Macao has transformed from just a gaming destination to one that is very diversified,” says Mr Cheng. “More visitors are coming for other experiences like gastronomy and shopping. There are also adventure-related activities like skydiving and bungee jumping.”

At the roadshow registration counter, visitors can collect an exclusive event tote bag and postcard, which can be filled with stamps after participating in fringe activities. Once five stamps have been accumulated, there is a chance to spin the Lucky Wheel for a gift and win lucky draw prizes such as air tickets, hotel stays, dining vouchers, as well as water park and exhibition tickets.

Visitors who are planning their Macao itinerary should catch the daily talks by The Travel Intern, a Singapore-based community of storytellers and explorers. Topics range from exploring the islands of Taipa and Coloane, dining destinations, as well as travel tips on how to experience Macao in five days under $900. 

For a teaser into the sights and sounds of Macao, there are exhilarating virtual reality (VR) experiences available at the roadshow. The VR Race allows visitors to take the driver’s seat and put the pedal to the metal in a thrilling grand prix, immersing in one of Macao’s signature annual events.

Those who prefer not to get behind the wheel can get their dose of adventure at the VR Tower Walk instead. With the help of VR goggles, visitors can stroll along the outdoor platform of the 338 metre-high Macau Tower and take in the panoramic views around them. 

Magic, melodies and more

Over four days, visitors can expect performances highlighting Macao’s culture. Audiences familiar with local music will also appreciate acts by some of Singapore’s most popular talents like Benjamin Kheng, Annette Lee, MICappella and Ben Hum.

Watch out for the Portuguese Folk Dance, where the performance will include a flash mob by the dancers, who will later teach the audience some basic Portuguese dance moves.

To entertain the crowds, Magician Ian, the maestro of comedy-infused magic, will thrill the audience with his bag of tricks, while the multi-talented Performer Willis will delight young and old with a wide repertoire of juggling acts.  

On his hopes for more visitors to Macao, Mr Cheng says the MGTO will continue to work on the non-gaming areas like wellness, entertainment and maritime tourism, amongst others. He adds: “We are expecting to welcome two million international arrivals this year, outside of greater China.” 

Visit the Experience Macao Singapore Roadshow at the Suntec City Atrium Convention Centre, from April 25 to 28, 11.30am to 9.30pm daily.

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Travelling to Macao

Macau international airport.

Macau International Airport operates 24 hours a day, with many visitors entering the territory via numerous major cities around the region. For detailed information on flight schedules, please visit www.macau-airport.com or dial +853 2886 1111 .

To read the Regulations on Liquids Carried in Passenger Hand Baggage, please visit www.aacm.gov.mo .

For detailed information on immigration and customs formalities, visit www.fsm.gov.mo  and www.customs.gov.mo .

Transportation Service to and from Macau International Airport

All major hotels provide a pick-up service which can be booked in advance or arranged upon arrival.

Taxis are conveniently available from the taxi rank outside the airport. A surcharge of MOP8.00 is applicable, with each item of luggage carried in the boot charged at MOP3.00.

A number of buses serving the airport – marked AP1, AP1X, MT1, MT4, N2, 26, 36, 51A & 51X - criss-cross the city and stop at major hotels.

Macau International Airport is strategically located in Taipa near various ports and convenient transportation routes. Depending on traffic flow, it takes about 15 minutes to travel by car from the airport to Outer Harbour Ferry Terminal on Macao Peninsula, 5 minutes to the nearby Taipa Ferry Terminal, 20 minutes to the Border Gate, 10 minutes to the Macao Port Zone of Hengqin Port, 20 minutes to the central district on Macao Peninsula, and 10 minutes to Taipa Village. The airport is well served by air-conditioned taxis, public buses and hotel shuttle buses.

Hong Kong International Airport

Airport route ferry and cross-boundary bus services are available for passengers travelling to Macao directly via Hong Kong International Airport.

• TurboJET offers airport route ferry service between Macao Outer Harbour Ferry Terminal and Skypier at Hong Kong International Airport. For enquiries, please call: Hong Kong +852 2859 3333 , Macao +853 2855 5025 . Website:  www.turbojet.com.hk More information on SkyPier Terminal Ferry Service, please visit the website of Hong Kong International Airport .
• Macau HK Airport Direct provides cross-boundary bus service between Hong Kong International Airport Sky Pier Terminal and the Hong Kong-Zhuhai-Macao Bridge Macao Port. For enquiries, please call: Hong Kong +852 3193 9188 , Macao +853 6567 0900 . Website:  www.macauhkairportbus.com More information on SkyPier Terminal Transfer Coach Service, please visit the website of Hong Kong International Airport .

Helicopter Service to and from Outer Harbour Ferry Terminal

• Hong Kong +852 2108 9917
• Macao +853 2872 7288
• Shenzhen +86 755 2345 8741

The helicopter service from Hong Kong and Shenzhen provides a convenient, upscale option for visitors wishing to quickly reach Macao.

• Hong Kong → Macao Sky Shuttle Helicopters Limited (Sky Shuttle) operates helicopters between the rooftop helipads of Shun Tak Centre (Sheung Wan, Hong Kong) and Outer Harbour Ferry Terminal (Macao Peninsula). Each flight takes approximately 15 minutes.
• Shenzhen → Macao A helicopter service between Shenzhen Baoan International Airport, PRC and the rooftop helipad of Outer Harbour Ferry Terminal (Macao Peninsula) is also available. The journey takes about 15 minutes during the day and approximately 25 minutes at night.

Booking and Enquiries Hotline:

• Hong Kong +852 2108 9898
• Shenzhen +86 755 2345 8740

or visit the website: www.skyshuttlehk.com

Hong Kong International Airport → Macao

An airport ferry service is available for passengers travelling to Macao via Hong Kong International Airport. Passengers can arrive in or depart from Macao via Hong Kong International Airport as a transit stop without having to pass through Hong Kong Customs and Immigration formalities and also without the inconvenience of carrying their luggage to the Ferry Terminal. The ferry trip from Hong Kong International Airport to Macao takes approximately 70 minutes.

• Hong Kong  +852 2859 3333
• Macao  +853 2855 5025
• International toll free Tel +800 3628 3628   (available in Mainland China and Taiwan)
• Hong Kong  +852 2359 9990
• Macao  +853 2885 0595

Hong Kong International Airport → Hong Kong-Macau Ferry Terminal (Shun Tak Centre, Hong Kong) → Macao

The following public transportation options from Hong Kong International Airport to Hong Kong-Macau Ferry Terminal (Shun Tak Centre, Hong Kong) are available:

• Airport Express (train) First, take the Airport Express to Hong Kong Station in Central (Operating Hours: 05:54 - 00:48 daily) then take a taxi to Hong Kong-Macau Ferry Terminal (Shun Tak Centre, Hong Kong). Journey time: 25 minutes.
• Route A11: Travellers should get off at the "Macau Ferry, Connaught Road Central" bus stop (Operating Hours: 05:35 - 00:30). Journey time: 45 minutes.
• Route E11: Travellers should get off at the "Macau Ferry, Connaught Road Central" bus stop (Operating Hours: 05:20 - 24:00). Journey time: 70 minutes.
• Route N11: Travellers should get off at the "Central (Macau Ferry)" bus stop (Operating Hours: 00:50 - 04:50). Journey time: 75 minutes.
• Taxi Taxis from Hong Kong International Airport take about 30 minutes to reach Hong Kong-Macau Ferry Terminal (Shun Tak Centre, Hong Kong), subject to the prevailing traffic situation.

Hong Kong → Macao

The inauguration of Hong Kong- Zhuhai-Macao Bridge allows tourists to enter Macao by vehicles. Tourists can take shuttle buses to enter Macao.

• Hong Kong-Zhuhai-Macao Bridge Shuttle Bus Macao: +853 2872 3888 Hong Kong: +852 3753 3888 Mainland China: +86 400 863 3888 Website: www.hzmbus.com

Tourists may continue their journey by taxi or bus - routes 101X or 102X once arriving the Macao port.

• One Bus Hong Kong Macau Limited Hong Kong: +852 3703 3981 Website: www.onebus.hk
• Hong Kong Macau Express Macao: +853 2832 2198 Website: www.hkmoexpress.com
• Eternal East Bus Hong Kong: +852 3760 0888 Website: www.eebus.com

Major cities in Guangdong Province → Macao

The Kee Kwan Motor Road Co. and China Travel Service (Macao) Ltd. operate a roundtrip air-conditioned bus service from major cities in Guangdong Province to Macao. The buses arrive at Gongbei Port in Zhuhai, from where you may go through the checkpoints at GongbeiPort and Border Gate to Macao. For enquiries, please call:

• Kee Kwan Motor Road Co. Macao: +853 2893 3888 Zhuhai: +86 756 828 5313 /  +86 756 888 5218 / +86 756 828 1003
• China Travel Service (Macao) Ltd. Macao: +853 2878 8342 / +853 2870 0888 Zhuhai: +86 756 889 9228 Website: www.cts.com.mo

In addition, coach companies offer direct bus services from Macau International Airport to major cities in Guangdong Province. Enquiry hotline: +853 2888 1228 Website: www.macau-airport.com/en/transportation/transport-connection

Gateways available from Mainland China to Macao by land:

• The Border Gate Opening hours: 6:00am to 1:00am
• Macao Port Zone of Hengqin Port Opening hours: 24 hours
• The Hong Kong-Zhuhai-Macao Bridge Frontier Post at Macao Port 8:00am to 10:00pm: Tourists from Zhuhai can travel to Macao via the Frontier Post on foot.
• Qingmao Opening hours: 24 hours ( for passengers allowed )

Hong Kong → Macao

Hong Kong has three major terminals that service Macao-bound routes: Hong Kong-Macau Ferry Terminal in Shun Tak Centre located on Hong Kong Island, the China Ferry Terminal located in Tsim Sha Tsui, Kowloon and Tuen Mun Ferry Terminal in New Territories. Tourists can find quite a number of jetfoils, catamarans and ferries available, run by TurboJET and Cotai Water Jet.

The Hong Kong-Macau Ferry Terminal in Shun Tak Centre is most frequently used by passengers. It is located above the Sheung Wan MTR station (Mass Transit Railway) next to a terminus for buses and minibuses from many parts of Hong Kong, including the bus from the airport. The Hong Kong-Macau Ferry Terminal, the helipad, reservation offices of Macao hotels and travel agents as well as the Macao Government Tourism Office Tourist Information are all located in Shun Tak Centre.

• Macao +853 2855 5025
• Hong Kong +852 2859 3333
• International toll free Tel +800 3628 3628 (available in Mainland China and Taiwan)
• Macao +853 6616 7610
• Hong Kong +852 2359 9990

The China Ferry Terminal is located in China Hong Kong City in Tsim Sha Tsui, Kowloon, and offers roundtrip sailings to and from Macao. Its booking offices sell tickets for current and advance sailings.

Passengers are advised to arrive in the terminal at least 30 minutes before the scheduled departure time in order to complete immigration formalities. Seats are allocated following check-in and immigration.

• Hong Kong (Hong Kong - Macau Ferry Terminal) <--> Macao (Outer Harbour Ferry Terminal or Taipa Ferry Terminal)

Shenzhen → Macao

• Yuet Tung Shipping Co. Ltd. The Yuet Tung Shipping Co. Ltd. offers a ferry service between Macao Taipa Ferry Terminal and Shenzhen Shekou or Fuyong. For enquiries, please call: Macao +853 2885 0272 .
• TurboJET offers a ferry service between Macao Outer Harbour Ferry Terminal and Shenzhen Shekou or Fuyong. For enquiries, please call: Macao +853 8790 6203 . Website: www.turbojet.com.hk

Zhuhai → Macao

• Yuet Tung Shipping Co. Ltd. offers ferry service between Macao and Zhuhai: - Macao Inner Harbour Ferry Terminal ↔ Zhuhai Wanzai Pier - Macao Taipa Ferry Terminal ↔ Zhuhai Guishan Island For enquiries, please call: Macao +853 2885 0272 .
• TurboJET offers a ferry service between Macao Outer Harbour Ferry Terminal and Zhuhai Jiuzhou Gang. For enquiries, please call: Macao +853 8790 6203 . Website: www.turbojet.com.hk

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Heavy Rains Hit Southern China as Hong Kong Spots a Waterspout

Bad weather in Guangdong Province forced evacuations as forecasters warned of more rain and potential flooding.

By Zixu Wang and Yan Zhuang

Zixu Wang reported from Hong Kong, and Yan Zhuang from Seoul

Torrential rain battered southern China on Sunday, causing flooding and forcing tens of thousands of evacuations in the country’s most populous province, as a waterspout appeared briefly in Hong Kong and forecasters warned of potentially severe flooding.

Rain has been falling in Guangdong, which has a population of about 127 million, since last week. It intensified over the weekend, hammering the north of the province and the Pearl River Delta in the south, which includes Guangdong’s capital, Guangzhou, as well as the cities of Hong Kong and Macau.

The city of Yingde, in Guangdong’s north, received nearly a foot of rain from Friday to Sunday, the state-owned newspaper China Daily reported on Sunday . Nearly 20,000 people were evacuated and nine rivers were at risk of overflowing, it said.

In Guangzhou, the Longxue neighborhood received nearly five inches of rain over four hours on Sunday morning, the highest amount in the province.

The Beijiang River, a tributary of the Pearl River, flooded on Saturday night, China’s Ministry of Water Resources said on Sunday. As the downpour continued, the river faced a risk of an “exceptionally large” flood through Monday, the ministry said.

And in Hong Kong, a Chinese territory south of Guangdong, a waterspout was sighted over water by the local meteorological agency on Sunday morning. Waterspouts are whirling columns of air and water mist that form when cold air moves over warmer water, drawing up moisture.

There were no reports of the waterspout’s causing damage, and a rainstorm warning for the city was canceled at 2 p.m. But forecasters warned of violent winds and possible flooding.

Heavy rain was also affecting parts of the neighboring Chinese provinces of Guangxi, Jiangxi and Fujian on Sunday.

The heaviest rain was forecast to shift from the north to the east of Guangdong on Monday, and some areas could receive up to 10 inches of rain over 24 hours, according to the China Weather Network, an arm of the country’s meteorological authority. The rainfall was expected to begin easing on Tuesday.

Thunderstorms and sometimes heavy showers were also forecast for Hong Kong on Monday.

Zixu Wang is a Times reporter and researcher covering news in mainland China and Hong Kong. More about Zixu Wang

Yan Zhuang is a Times reporter in Seoul who covers breaking news. More about Yan Zhuang

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .