trip central customer complaints

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Trip Central Reviews, Complaints & Customer Claims

**Reviews of Trip Central by Customers:**

Before we dive into talking about Trip Central, let’s take a look at what some customers have said about their experiences with the company on various social media platforms:

1. “Trip Central made planning my vacation a breeze. Their customer service was top-notch and they helped me find the perfect destination within my budget.”

2. “I have used Trip Central for multiple vacations and each time they have exceeded my expectations. Their website is easy to navigate and their deals are unbeatable.”

3. “Thanks to Trip Central, I was able to book a last-minute getaway without any stress. Their staff was attentive and knowledgeable, making the whole process seamless.”

4. “I can’t recommend Trip Central enough. Their attention to detail and personalized service made me feel like a valued customer. I will definitely be booking with them again in the future.”

5. “Trip Central made planning my honeymoon a dream come true. They took care of every detail, from flights to accommodations, leaving me free to enjoy my special trip with my partner.”

6. “I was impressed with Trip Central’s competitive prices and wide range of vacation packages. I was able to find the perfect deal for my family and we had a fantastic time.”

7. “Trip Central’s customer service team went above and beyond to ensure that my vacation was exactly what I had envisioned. I will be using their services for all my future trips.”

8. “I am so grateful for Trip Central’s expertise in helping me plan a once-in-a-lifetime vacation. Their knowledge of different destinations and their willingness to tailor the trip to my preferences sets them apart from other travel agencies.”

**About Trip Central and its Services:**

Trip Central is a reputable travel agency that specializes in creating personalized vacation packages for customers looking for a stress-free way to plan their getaways. With a team of experienced travel experts, Trip Central is dedicated to providing top-notch customer service and helping clients find the best deals on flights, accommodations, and activities. Whether you’re planning a romantic honeymoon, a family vacation, or a solo adventure, Trip Central has the resources and knowledge to tailor a vacation package that suits your needs and budget.

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• Cuba Tourism
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trip central.ca - Cuba Forum

• Caribbean    
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trip central.ca

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I had a small issue the the documents so I called trip central on their toll free number.

In less than 5 minutes I was talking to a real live person and in less time than that my problem was solved.

Thumbs up to trip central customer service at it's finest.

Always book through them as I love their website, so support it by booking through them. No complaints 18 trips to date.

Trip Central is always my first go-to website as well. Kudos to them for being the first major vendor to include all taxes and surcharges in their prices - as well as having a really beautifully designed website.

Fidel, I don't see what you're referring to... maybe I'm blind...

E,g. quite absurdly for Havana re restaurants they cite "Mostly Limited To Hotels For Tourists"

Martian24 Trip Central is doing what they have been doing for years in the Province of Quebec when talking about all taxes in ....

I like and use their website when I'm still flexible about departure date but once I have an actual departure date in mind I like escapes.ca better.

tripcentral.ca is my first reference site as well. I check it everyday.

Okay, it took me a long time to find it but I see what you mean now, Fidel. Yes, that particular aspect of their website is pretty silly. They need to do an update.

Yep ... another vote for Trip Central as one of the best sites for getting real prices for real dates. One important caveat is that they are a wholesaler – not a tour operator, so they only offer what is offered to them by the tour operators. For any “specials” such as early-booking bonuses, “let-it-snow”, etc, you MAY need to book directly with you’re the tour operator or your preferred travel agent.

#8 I'm always bemused by how poor even the best agency sites are with info - particularly one such as this that promotes the fact that so many of their agents have been to those destinations.

• Cuba to cease paper Cuban Tourist Card 2025 10:39 am
• Ice: Safe to Consume? 9:46 am
• Nightmare 6:05 am
• Banco Central de Cuba – Tipo de Cambio 4:52 am
• Cuban flying to the UK - How?! 1:11 am
• Using Spotify yesterday
• September weather Havana yesterday
• Havana question yesterday
• Power Potages affecting airports yesterday
• Immigration at Varadero yesterday
• Fishing licence in Cuba? yesterday
• Gran Marena (Pullman) make me sad !!!! yesterday
• Two and half days in Havana yesterday
• Is diamond club worth it at memories Carib yesterday
• Cuba ... where's the best place to go? 13 replies
• Best Adults only resort in Cuba? 5 replies
• Where to stay in Cuba? 4 replies
• Cuba weather in september 6 replies
• Cuba Weather in October 22 replies
• weather in july and august please 8 replies
• Is Dukoral worth it? 8 replies
• Sharks !!! 65 replies
• Don Lino , Holguin 31 replies
• Cuba vs Dominican Republic 9 replies
• Online entry form to Cuba: https://www.dviajeros.mitrans.gob.cu/inicio
• Cuban Aduana News and Links
• Cuban tourist cards/visas from the UK
• Can US citizens Travel to Cuba?
• What is the difference between a visa and an OFAC license?
• What are the exchange rates?
• What should I bring to hand out to children?
• Reasonable expectations of a Cuban hotel

• Cuba Tourism
• Cuba Hotels
• Bed and Breakfast Cuba
• Flights to Cuba
• Cuba Restaurants
• Cuba Attractions
• Cuba Travel Forum
• Cuba Photos
• All Cuba Hotels
• Cuba Hotel Deals
• Last Minute Hotels in Cuba
• Things to Do
• Restaurants
• Holiday Rentals
• Travel Stories
• Add a Place
• Travel Forum
• Travellers' Choice
• Help Centre

trip central.ca - Cuba Forum

• Caribbean    
• Cuba    

trip central.ca

• United Kingdom Forums
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• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Holiday Rentals
• Caribbean forums

I had a small issue the the documents so I called trip central on their toll free number.

In less than 5 minutes I was talking to a real live person and in less time than that my problem was solved.

Thumbs up to trip central customer service at it's finest.

Always book through them as I love their website, so support it by booking through them. No complaints 18 trips to date.

Trip Central is always my first go-to website as well. Kudos to them for being the first major vendor to include all taxes and surcharges in their prices - as well as having a really beautifully designed website.

Fidel, I don't see what you're referring to... maybe I'm blind...

E,g. quite absurdly for Havana re restaurants they cite "Mostly Limited To Hotels For Tourists"

Martian24 Trip Central is doing what they have been doing for years in the Province of Quebec when talking about all taxes in ....

I like and use their website when I'm still flexible about departure date but once I have an actual departure date in mind I like escapes.ca better.

tripcentral.ca is my first reference site as well. I check it everyday.

Okay, it took me a long time to find it but I see what you mean now, Fidel. Yes, that particular aspect of their website is pretty silly. They need to do an update.

Yep ... another vote for Trip Central as one of the best sites for getting real prices for real dates. One important caveat is that they are a wholesaler – not a tour operator, so they only offer what is offered to them by the tour operators. For any “specials” such as early-booking bonuses, “let-it-snow”, etc, you MAY need to book directly with you’re the tour operator or your preferred travel agent.

#8 I'm always bemused by how poor even the best agency sites are with info - particularly one such as this that promotes the fact that so many of their agents have been to those destinations.

• Cuba to cease paper Cuban Tourist Card 2025 15:39
• Ice: Safe to Consume? 14:46
• Nightmare 11:05
• Banco Central de Cuba – Tipo de Cambio 09:52
• Cuban flying to the UK - How?! 06:11
• Using Spotify yesterday
• September weather Havana yesterday
• Havana question yesterday
• Power Potages affecting airports yesterday
• Immigration at Varadero yesterday
• Fishing licence in Cuba? yesterday
• Gran Marena (Pullman) make me sad !!!! yesterday
• Two and half days in Havana yesterday
• Is diamond club worth it at memories Carib yesterday
• weather in july and august please 8 replies
• Cuba weather in september 6 replies
• Cuba ... where's the best place to go? 13 replies
• Cuba Weather in October 22 replies
• Advice on twin centre holiday to Cuba - best way to do it 4 replies
• cuba weather early march 3 replies
• Sharks !!! 65 replies
• The Holiday Place plc 72 replies
• Cuban Embassy in London - Tourist Card 20 replies
• Are First Choice Premium Seats worth it? 17 replies
• Online entry form to Cuba: https://www.dviajeros.mitrans.gob.cu/inicio
• Cuban Aduana News and Links
• Cuban tourist cards/visas from the UK
• Can US citizens Travel to Cuba?
• What is the difference between a visa and an OFAC license?
• What are the exchange rates?
• What should I bring to hand out to children?
• Reasonable expectations of a Cuban hotel

• Cuba Tourism
• Cuba Hotels
• Cuba Bed and Breakfast
• Flights to Cuba
• Cuba Restaurants
• Cuba Attractions
• Cuba Travel Forum
• Cuba Photos
• All Cuba Hotels
• Cuba Hotel Deals
• Last Minute Hotels in Cuba
• Things to Do
• Restaurants
• Vacation Rentals
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travellers' Choice
• Help Centre

trip central.ca - Cuba Forum

• Caribbean    
• Cuba    

trip central.ca

• Canada Forums
• United States Forums
• Europe Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Caribbean forums

I had a small issue the the documents so I called trip central on their toll free number.

In less than 5 minutes I was talking to a real live person and in less time than that my problem was solved.

Thumbs up to trip central customer service at it's finest.

Always book through them as I love their website, so support it by booking through them. No complaints 18 trips to date.

Trip Central is always my first go-to website as well. Kudos to them for being the first major vendor to include all taxes and surcharges in their prices - as well as having a really beautifully designed website.

Fidel, I don't see what you're referring to... maybe I'm blind...

E,g. quite absurdly for Havana re restaurants they cite "Mostly Limited To Hotels For Tourists"

Martian24 Trip Central is doing what they have been doing for years in the Province of Quebec when talking about all taxes in ....

I like and use their website when I'm still flexible about departure date but once I have an actual departure date in mind I like escapes.ca better.

tripcentral.ca is my first reference site as well. I check it everyday.

Okay, it took me a long time to find it but I see what you mean now, Fidel. Yes, that particular aspect of their website is pretty silly. They need to do an update.

Yep ... another vote for Trip Central as one of the best sites for getting real prices for real dates. One important caveat is that they are a wholesaler – not a tour operator, so they only offer what is offered to them by the tour operators. For any “specials” such as early-booking bonuses, “let-it-snow”, etc, you MAY need to book directly with you’re the tour operator or your preferred travel agent.

#8 I'm always bemused by how poor even the best agency sites are with info - particularly one such as this that promotes the fact that so many of their agents have been to those destinations.

• Cuba to cease paper Cuban Tourist Card 2025 10:39
• Ice: Safe to Consume? 09:46
• Nightmare 06:05
• Banco Central de Cuba – Tipo de Cambio 04:52
• Cuban flying to the UK - How?! 01:11
• Using Spotify yesterday
• September weather Havana yesterday
• Havana question yesterday
• Power Potages affecting airports yesterday
• Immigration at Varadero yesterday
• Fishing licence in Cuba? yesterday
• Gran Marena (Pullman) make me sad !!!! yesterday
• Two and half days in Havana yesterday
• Is diamond club worth it at memories Carib yesterday
• Cuba ... where's the best place to go? 13 replies
• weather in july and august please 8 replies
• Best Adults only resort in Cuba? 5 replies
• Cuba Weather in October 22 replies
• Cuba weather in september 6 replies
• Cheapest time to go to Cuba? 56 replies
• best resort for snorkeling 17 replies
• cuba weather early march 3 replies
• Best time of year to visit Cuba 19 replies
• Travelling to Cuba with a criminal record 23 replies
• Online entry form to Cuba: https://www.dviajeros.mitrans.gob.cu/inicio
• Cuban Aduana News and Links
• Cuban tourist cards/visas from the UK
• Can US citizens Travel to Cuba?
• What is the difference between a visa and an OFAC license?
• What are the exchange rates?
• What should I bring to hand out to children?
• Reasonable expectations of a Cuban hotel

Tripcentral.ca Review

by Melissa Giroux | Last updated Aug 11, 2021 | Travel Tips

Everybody wants to escape somehow. Whether you’re trying to escape the Canadian coldness or simply relax and forget you ever got a job, there are many destinations awaiting you.  

Traveling from Canada isn’t the most budget-friendly option out there – and this is why many of us consider all-inclusive holidays to temporarily escape our reality.   We all deserve time on the beach, a bit of sunshine and some ME-time! When it comes to finding the perfect destination, it can become quite tricky! There are many great options to pick from and having too many options can make the decision process a lot harder!  

When I discovered the Trip MatchMaker tool created by tripcentral.ca I had to give it a try!  You can basically select your preferences (up to three) in order of importance, your dates, meal plan option, and budget, and the tool will suggest you the trips that would suit you perfectly!

I decided to challenge the Trip MatchMaker tool to try its full potential.  For the experience, I created a poor-ish scenario (hello backpackers) and a dream-rich scenario. Here are the results and the suggested destinations!

How to Find Your Next Dream Destinations

Real Example For The Ones Without a Big Budget

Preferences chosen:

• Sightseeing

Length of stay: 7-8 days

Meal plan: No meal plan

Month: September

Budget: 800

Real Example For The Ones With a Big Budget

Meal plan: All-Inclusive

Of course, the bigger your budget is, the wider will be your options!

Having all the results/opportunities in one place is definitely a great way to help you take the right decision. The tool also shows you the results that could be close enough to your budget/dates, but not necessarily right on your preferences. Depending on how flexible you can be, you might have more option that you may think.  

Bonus: This tool can also show you the last minute deals!

What else is available on tripcentral.ca?

If you’re keen on trying a different type of holiday, you could also check the cruises! Discovering new destinations while enjoying the comfort of a cruise ship is definitely another cool option when it comes to the perfect holidays!

Other than that, tripcentral.ca offers a wide variety of holiday packages as well as hotels and flights only. They are now experts in terms of Canadian travel packages!

Why should you book with tripcentral.ca?

Tripcentral.ca is the smart way to plan your next holidays! They provide real advice, they help you discover new possibilities/destinations and all their prices already include taxes. So, this means there won’t be any last-minute surprises while finishing your booking!

They cover many airports in Canada and they work with Canadian airlines that are pretty popular amongst the traveling community such as Air Transat, Sunwing and Westjet.

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Unwanted Calls, Emails, and Texts

What to do about unwanted calls, emails, and text messages that can be annoying, might be illegal, and are probably scams.

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If someone you care about paid a scammer, here’s how to help

Sharing a scam experience with someone you know takes courage. If someone trusts you enough to share their scam story, especially if the scammer is still in touch with them, here’s some advice to help guide you.

• Lead with empathy.  Respond with kindness and concern instead of criticizing or expressing disappointment. Scams can happen to anyone. Keep lines of communication open with a kind, concerned response. 
• Let them tell their story. Talking about a scam experience helps you both understand what happened. And talking about the scam also helps both of you spot it in the future.
• Validate their story. The only person at fault here is the scammer — not your friend or family member. It’s a scammer’s job to steal money or information, and they’ll target anyone. Ask them not to blame themselves and, instead, blame the scammer.
• Ask what we can do next together. See if their personal information was involved, too, so identity theft might be a concern. And see if they might want to report the scam. Their story can help protect friends, family, their community, and themselves, as well as helping law enforcement agencies like the FTC fight that scam. 

Want more help for your friend or family member? Here are some resources:

• To report a scam, go to  ReportFraud.ftc.gov .
• Find out more about other  next steps to take after paying a scammer.
• And, if identity theft is a concern, help them start their recovery at  IdentityTheft.gov .

If scammers find the right buttons to push at the wrong time — like when we’re distracted or stressed — any of us might just pay them or share information. Thank you for helping someone through a difficult time. 

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The purpose of this blog and its comments section is to inform readers about Federal Trade Commission activity, and share information to help them avoid, report, and recover from fraud, scams, and bad business practices. Your thoughts, ideas, and concerns are welcome, and we encourage comments. But keep in mind, this is a moderated blog. We review all comments before they are posted, and we won’t post comments that don’t comply with our commenting policy. We expect commenters to treat each other and the blog writers with respect.

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thank you for sending mr this information.

Great Advice!!

thank you for sending me this information.

My mom was scammed by a scammer in Nigeria and I reported it to Western Union as they said I could recoup some of the money because they had a class action suit. I spent 2-3 day gathering all the information and sent it to them, never heard a word back from them. She had sent about $60 - $70,000. File all the information they asked for. After all that work gathering all the information it makes me wonder was I the one getting scammed by W.U. This happened back in 2020-2021. Never heard a word back from them.

What is absolutely unforgivable is all these government agencies do nothing to help out the victim. Yes fact finding and data collecting is important for policy making but the person who got scammed really gets no direct help whatsoever .

Thank you I did contact FTC I was scammed out of 22,500.00 to Homematters USA CASE IS PENDING BUT YOU NEVER TELL US HOW TO RETRIEVE OUR MONEY BACK; in other words FTC DO INVESTIGATE, but often we the victims never are compensated

In reply to Thank you I did contact FTC … by Deborah C Johnson

If the FTC files an enforcement matter related to something you reported, and gets money back for people, we will try to contact the people who filed reports, and other people who lost money. Read the Frequently Asked Questions to learn about what happens after you report something to the FTC at https://reportfraud.ftc.gov/#/faq .

We also explain the steps involved in getting refunds to people. Go to this page to read those steps: https://www.ftc.gov/enforcement/recent-ftc-cases-resulting-refunds/how-… .

The FTC has a public list of active refund programs at www.ftc.gov/enforcement/refunds . The list tells you who to contact if you have a question about a refund in something on the list.

In reply to If the FTC files an… by FTC Staff

The active refund programs URL should be https://www.ftc.gov/enforcement/refunds

I was scammed last year, but I had friends who were able to help me undo the damages!

I didn't get back the stolen money, but I was lucky enough to have it replaced in my investment portfolio, while my monthly allowances replenished my checking and savings accounts!

I was cornered by my family and accused of lying and deceit. It was a horrible shaming experience and continues to bring me to tears. They will never know my full story because they didn't want to "listen" to me. I've been in some type of pain ever since. Thank you for sharing this vital, kind approach to helping others who might feel trapped in their scammer's web.

We've been scammed, and it is a nightmare to get it resolved. These crooks are getting wiser by the minute, we all need to be aware of their tactics. Thank you for putting this info out here ... keep it up!

why isn't the federal government doing more to stop these international scammers from preying on Americans? Can't these phone calls from around the world be stopped? Our tax money is going into this website telling people to be kind--but nothing is being done to end this horror!

I am educated more on identity theft, and various scammers!

My husband was scammed a few years ago out of 1000$ off an Apple card the scammer sent a text & when my hubby called a # given to him the man on the phone told him to enter 99999 as a code, well next thing you know the 1000 was gone! We were devastated because we are not rich & had recently recieved that money & needed it badly for bills.We tried all kind if things, then I came across this website. My hubby sent FTC a message explaining what happened & the on line bank that was holding the $ told us they couldn't return it to us because....I dont remember, but we did get the $ back on the Apple card then moved it to our checking account! We couldn't believe it, it had been 1 year!!! So, don't give up!! Someone @the FTC is listening & I am so thankful. Whoever you are God Bless You!!!

I was actually a victim and I was scammed for around 2k. Trying to get extra money for my daughter and bills. To anyone reading this do not try anything that sounds to good. I tried the bitcoin flip and all they do is tell you you have to pay more and more for the transaction fees.

This is very important info for people to know. I will share with others. Thank you.

Thank you for this information, I am evidently a victim of both scamming, jamming and identity theft, it turns out, it is more difficult and costly to reclaim my identity, than anything else I have undertaken. It's frightening, however I was not previously aware that the FTC is a law enforcement agency, that is a good thing.

The only way to stop them would be a world alliance with big exemples. Unfortunately, some governments encourage them.

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Edmonton hot tub company facing 49 charges under Consumer Protection Act

Sunray manufacturing owner says he doesn’t think charges will be proven in court.

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An Edmonton hot tub company is facing charges under Alberta's Consumer Protection Act after nine customers complained to the province's consumer investigations unit about its business practices.

Sunray Manufacturing Inc., registered in 1998 and operating as Sun Ray Hot Tubs & Patio at 7509 72A St., is facing 49 counts of violating the Consumer Protection Act.

The same charges have also been laid against a Sunray salesperson and the company's owner, Brad Roberts, 51.

Roberts and the salesperson also face eight Criminal Code counts of fraud under $5,000.

Some of the Consumer Protection Act charges were laid last month, and others in 2023. They relate to transactions with nine customers between August 2020 and August 2021 and include:

• Misrepresenting the ability to supply goods.
• Reasonably misleading or deceiving a consumer.
• Misrepresenting a supply date to a consumer.
• Entering a consumer contract when the supplier knew or ought to know the consumer would be unable to receive any reasonable benefit.
• Using exaggeration, innuendo or ambiguity in a consumer transaction.

None of the allegations have been proven in court.

CBC News asked Roberts repeatedly for comment on the Consumer Protection Act and criminal charges.

He did not make himself available for an interview but sent an email that said: "We are vigorously defending the charges and we don't think that they will be proven in court."

Waiting 3 years for tub

Martin Duckworth, who lives in Edmonton, said he put down a $2,500 deposit on a 30-jet hot tub in October 2020.

He said he and his wife thought a tub would help with their aches and pains and went with Sunray because the company said it could supply a tub heated with propane instead of electricity.

His sales agreement, which he shared with CBC News, said the tub's estimated delivery date was four to six months.

More than three years later, Duckworth said, he has not received the hot tub he ordered.

Duckworth said he has contacted the business many times to ask about the hot tub or a refund of his deposit.

He said Roberts told him the company does not allow refunds or cancellations. 

In small print, the sales agreement says the delivery date is an estimate and does not represent a warranty by the seller. The agreement also says the delivery date is subject to the availability of materials, labour and demand on the manufacturer.

"It's just very frustrating that a corporation has the ability to do something like this to consumers," Duckworth said.

He reported the issue to Service Alberta's consumer investigations unit, which investigates contraventions of consumer protection legislation.

He received a letter from Julie Matthews, a senior investigator and peace officer with the CIU, in October.

Matthews' Oct. 17 letter said evidence gathered during her investigation supports the allegation that the company, its owner, and a salesperson "did commit unfair practices in relation to your consumer transaction."

The letter summarized Duckworth's complaint and history of calls to the business, mentioning that he was refused a refund, and said the court process could take a year or more to conclude.

Customers go to small claims court

Other Sunray customers with similar stories have sued the business in recent months. 

Civil claims filed in the fall of 2023 in the Alberta Court of Justice show three cases of customers alleging they paid deposits for hot tubs in 2021 but had not received the tubs or their deposits back.

Two of the cases involve customers in the Edmonton area and the third involves a customer in British Columbia. 

One of the cases involves a couple who also complained to the CIU and whose complaints led to some of the charges laid against the company.

The company denied all three claims. In dispute notes filed with the court, it said that its sales contracts prohibited cancellations or refunds. It also said the contracts spelled out that delivery dates were subject to demand and availability of materials and labour. 

In one of the three cases, Sunray Manufacturing has filed a counterclaim for $1,141, saying the company had picked up the customers' old hot tub and stored it for four months before disposing of it. 

The British Columbia customer received a judgment in his favour last week for nearly $30,000, plus interest and costs.

Tony Slemko, an Edmonton lawyer who bought a hot tub from Sunray in June 2019, said he and his wife started to worry that fall when the tub had not been delivered.

"We're coming on six months, [Roberts] wouldn't give a delivery date, and he wouldn't give the money back," Slemko told CBC News.

Slemko filed a claim against the company in small claims court in November 2019 and a year later, received a judgment in his favour.

The company was ordered to pay Slemko $5,230, plus interest and costs, and its counterclaim was dismissed. 

2021 order and appeal

Rita Sibbio, who lives in Sherwood Park, Alta., said she and her husband put a $2,500 deposit on a hot tub from Sunray in May 2018.

Sibbio said the company told them the tub's estimated delivery date would be 10 to 12 weeks, but it took more than three years for the tub to arrive.

After complaining to the Better Business Bureau later that year, Sibbio said the company gave them a loaner tub and the couple paid the full price of their undelivered one in the meantime.

She and her husband complained to the CIU in 2019.

Service Alberta issued an order against Sunray in 2021, finding the company had contravened the Consumer Protection Act. The order directed the company to cease unfair business practices.

"Even if there were other factors to explain the delay, the terms make this transaction excessively unfair," the order stated .

The company appealed the order.

Sunray's lawyer argued that several unfortunate and unforeseeable events, including shutdowns of its factory, led to large delays.

Roberts said in the hearing that the business moved multiple times and had labour and supply-chain disruptions as a result of the pandemic and economic factors.

In a majority decision, an appeal board upheld the order. Sunray then appealed to the Court of King's Bench. 

In a March decision , Justice Lorena Harris quashed one of the appeal board's findings, that Sunray had used exaggeration, innuendo or ambiguity with respect to a consumer transaction, but dismissed Sunray's other grounds of appeal.

Sibbio said she and her husband also sued the company in small claims court and received the tub they had ordered after mediation.

She said she and her family are happy with the quality of the tub and use it regularly.

Monetary penalties

Martin Abramowski, a lawyer at SB LLP in Edmonton, said the Consumer Protection Act protects against unfair actions in relation to transactions for goods and services. 

"If it's been some time and you haven't received the thing you've put the deposit down for … then I think you need to potentially see if you can speak to a lawyer about what your options are at that point," Abramowski said.

The maximum penalty for someone convicted of an offence under the Consumer Protection Act is $300,000 or three times the amount obtained as a result of the incident, whichever is more, and up to two years imprisonment.

ABOUT THE AUTHOR

Madeleine Cummings is a reporter with CBC Edmonton. She covers local news for CBC Edmonton's web, radio and TV platforms. You can reach her at [email protected].

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