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NORTH AMERICA

Travel insurance for north america.

North America is the ultimate travel destination, offering an unmatched range of experiences and attractions that will exceed your wildest expectations. As the third biggest continent in the world, North America provides outstanding diversity. With its vast size and diverse landscapes, the continent is a paradise for outdoor enthusiasts, from skiing down the powdery slopes of Whistler in Canada to hiking the rugged terrain of the Grand Canyon in the United States and surfing the world-class waves in Mexico's Cabo San Lucas. 

Why Choose AXA Travel Insurance for North America?

AXA is consistently ranked as the most reliable insurance company for a decade. There are several reasons why travelers trust us with their travel insurance plans. Here are some of the major ones: 1.    Complete coverage: AXA covers a wide range of travel-related incidents, such as trip cancellation, trip interruption, medical emergencies, and lost or stolen luggage. 2.    24/7 emergency assistance: AXA offers 24/7 emergency assistance services to help travelers in the event of a medical or travel emergency. 3.    Customizable plans: AXA allows customers to choose from a range of plans with different levels of coverage and benefits, allowing them to tailor their insurance to their specific travel needs. 4.    Easy claims process: AXA has a straightforward and streamlined claims process, making it easy for customers to submit claims and receive reimbursement. 5.    Worldwide coverage: AXA provides coverage for travel to countries worldwide, giving customers support no matter where their travels take them. 6.    Additional benefits: Depending on the plan chosen, AXA may offer additional benefits, such as coverage for adventure activities, rental car damage, and identity theft protection.

North American FAQs

Which north american countries require travel insurance.

As of April 2023, no North American countries require travel insurance to enter. When planning to travel, it is essential to consider the potential expenses of medical care in your destination country. The U.S. Department of State - Bureau of Consular Affairs advises purchasing alternative medical insurance as a precautionary measure. Medical costs can quickly become overwhelming, especially if emergency services or transportation are required. It's worth noting that the quality and price of medical care can vary significantly among countries, with some being more remote than others.  For instance, countries like Bermuda, Greenland, and Jamaica, where medical services are limited and more challenging to access, can lead to higher costs for medical care.  In contrast, Costa Rica, Guadeloupe, and Guatemala offer well-established healthcare systems that provide affordable medical care to locals and visitors. Therefore, it's advisable to research the medical facilities and services available in your destination country and consider purchasing adequate medical insurance coverage before traveling.  

What does AXA Travel Insurance cover in North America??

AXA Travel Insurance covers medical expenses, trip cancellation or interruption, lost or stolen luggage, and travel delay or interruption. Additional coverage may be available for activities such as adventure sports, rental car damage, or identity theft protection.

Can I purchase Travel Insurance after booking my trip to America?

Yes, travel insurance can typically be purchased after booking a trip to America. However, it is encouraged that you buy travel insurance as soon as possible after booking to ensure that you are fully covered for any unforeseen circumstances that may arise.

Does Travel Insurance cover COVID-19?

AXA Travel Insurance includes coverage for COVID-19 related expenses, such as medical treatment, quarantine, and trip cancellation or interruption due to the virus. However, it is essential to carefully review the policy's terms and conditions to understand the specific coverage and exclusions related to COVID-19.  

AXA already looks after millions of people around the world

With our travel insurance we can take great care of you too

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Compare Travel Insurance Plans

What travel insurance plan is right for you and your trip, axa already looks after millions of people around the world.

With our travel insurance we can take great care of you too

Our AXA Commitment

Need help choosing a plan.

Speak with one of our licensed representatives or our 24/7 multilingual Insurance advisors to find the coverage you need for your next trip. From Medical Coverage to Trip Cancellation Protection, our team of travel experts will help you choose the right coverage.

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AXA Travel Insurance Review: Is it Worth The Cost?

Anya Kartashova

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Table of Contents

What is AXA?

Axa travel insurance plans, which axa travel insurance plan is best for me, can you buy axa travel insurance online, is axa legit, what isn't covered by axa travel insurance, is axa travel insurance worth it.

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  • Lowest-cost plan includes some medical coverage.
  • Pre-existing conditions waiver add-on available for higher-cost plans.
  • No add ons are available for Silver-level policyholders.
  • CFAR upgrade is only available for highest-cost plan.

In the era of staff shortages and extreme weather, your trip may not go exactly to plan. When that happens, travel insurance can be a big help. Although an insurance policy can’t prevent a delay or cancellation from happening, it can help relieve the financial burden if something unpredictable does occur on your trip.

But how do you know which insurance provider to go with? Here's a look at AXA travel insurance to help you determine if one of its plans is right for you.

AXA is a French insurance company that does business in over 200 countries. It offers many different types of insurance, including policies for travelers. These include coverage for baggage loss , trip cancellation and interruption, emergency evacuation and emergency medical costs. Cancel for any reason coverage is also offered. 

AXA Assistance USA is part of the AXA Group.

» Learn more: How much is travel insurance?

AXA Assistance USA offers travelers three insurance plans: Silver, Gold and Platinum. The plans are underwritten by Nationwide Mutual Insurance Company and their affiliates in Columbus, Ohio. Here's the coverage you can expect from each policy.

Silver: This is the least expensive plan that offers 100% trip cancellation and trip interruption coverage, $25,000 in emergency accident and sickness medical coverage and $100,000 in emergency evacuation and repatriation coverage.

Gold: The mid-range Gold policy comes with 100% trip cancellation and 150% trip interruption coverage, $100,000 in emergency accident and sickness medical coverage and $500,000 in emergency evacuation and repatriation coverage. 

Platinum: The AXA Platinum travel insurance plan includes 100% trip cancellation and 150% trip interruption coverage, $250,000 in emergency accident and sickness medical coverage and $1,000,000 in emergency evacuation and repatriation coverage.

If you want to add Cancel For Any Reason coverage, you’ll need to select the Platinum plan and purchase a policy within 14 days of paying the initial trip deposit. It’ll cover 75% of the prepaid nonrefundable expenses for your travel. 

If you’d like coverage for pre-existing medical conditions , a waiver is available on the Gold and Platinum plans as long as you buy coverage within 14 days of your first trip payment.

» Learn more: How does travel insurance work?

Let’s compare AXA’s plans, the costs and coverage for a 19-day trip to Indonesia that costs $1,500 for a 36-year-old traveler who lives in Utah.

Coverage and limits for the Silver-level plan include:

Trip delay: $100 per day, with a $500 maximum.

Trip cancellation: 100% of the trip cost.

Trip interruption: 100% of the trip cost.

Baggage delay: $200.

Lost baggage: $750, up to $150 per article.

Missed connection: $500.

Emergency evacuation: $100,000.

Accidental death and dismemberment: $10,000 ($25,000 if on a common carrier).

Emergency accident and medical expense: $25,000.

The plan cost for our sample trip is $55.

For $79, the Gold-level tier offers the following coverage and limits:

Trip delay: $200 per day, with a $1,000 maximum.

Trip interruption: 150% of the trip cost.

Baggage delay: $300.

Lost baggage: $1,500, up to $250 per article.

Missed connection: $1,000.

Emergency evacuation: $500,000.

Accidental death and dismemberment: $25,000 ($50,000 if on a common carrier).

Emergency accident and medical expense: $100,000.

Collision damage waiver: $35,000.

Platinum is AXA’s highest tier level. This plan includes:

Trip delay: $300 per day, with a $1,250 maximum.

Baggage delay: $600.

Lost baggage: $3,000, up to $500 per article.

Missed connection: $1,500.

Emergency evacuation: $1,000,000.

Accidental death and dismemberment: $50,000 ($100,000 if on a common carrier).

Emergency accident and medical expense: $250,000.

Collision damage waiver: $50,000.

Lost golf rounds: $500.

Lost skier days: $25 per day.

Pet boarding fees: $25 per day (up to five days).

This level of coverage costs $95.

» Learn more: The best credit cards for travel insurance benefits

To get an AXA travel insurance quote, go to AXATravelInsurance.com and start by inputting your information in the quote box. Enter your state of residence, destination country, trip dates, date of first trip deposit, total trip cost, the number of travelers and their ages.

Once you’ve filled out the form, click on the “Get a quote now” button.

axa travel portal

You’ll be presented with three quotes, one for each plan level. Make sure to click on the “See more benefits” link to get more information on each plan’s coverage limits. The plans with the highest coverage limits will be the most expensive.

axa travel portal

If you need a pre-existing conditions waiver, select the Gold or Platinum plan. You’ll also have to purchase the plan within 14 days of making your initial trip deposit to be eligible. 

The Gold and Platinum levels are also the two plans that offer Schengen zone coverage and a collision damage waiver . The Platinum plan is the only one that offers a Cancel For Any Reason add-on, so keep that in mind if you need more protection.

Overall, if you’re looking for emergency medical and emergency evacuation coverage specifically, the limits are good on all the plans, including the least expensive one.

To compare plans from multiple insurance providers at once, we recommend checking out Squaremouth, a travel insurance comparison site and a NerdWallet partner. The website helps you pick the right plan by displaying multiple quotes from many insurance providers, including AXA, in one spot.

AXA began in the early 19th century as a small insurance company specializing in property and casualty insurance. 

Since then, the company has evolved, changing names and acquiring other insurance brands, until it became AXA in the 1980s. It is now one of the largest insurance companies in the world. In other words, yes, AXA is a legitimate travel insurance provider.

» Learn more: The best travel insurance companies

Every plan has different exclusions, so it's important to look at your coverage summary. Generally, pre-existing conditions without a previously purchased waiver are not covered.

Other limitations include:

Intentionally self-inflicted injuries.

Participation in bodily contact or extreme sports.

Traveling for the purpose of securing medial treatment.

Accidental injury or sickness when traveling against the advice of a physician.

Non-emergency treatment or surgery.

AXA handles more than 14 million cases each year, and every plan includes access to their 24/7 assistance hotline. The company is well established and has three plans for travelers to choose from.

AXA travel insurance covers several benefits including but not limited to 100% trip cancellation and trip interruption, medical emergencies, emergency evacuations, baggage delay or lost baggage, and accidental death and dismemberment. The Platinum plan also lets you add Cancel For Any Reason coverage.

AXA's least expensive plan, Silver, and its mid-range Gold policy do not have the option to add-on Cancel For Any Reason coverage. For travelers who opt to purchase the Platinum insurance plan, you can add Cancel For Any Reason coverage a la carte within 14 days of paying the initial trip deposit.

In the event that you need to make a claim, you can upload supporting documents online. If the claim is accepted, you will receive reimbursement within 30 days.

It's said that travel is the only thing you buy that makes you richer. But you don’t want to become poorer if something goes wrong before or during a trip. We don’t know what the universe has in store for us, so buying a travel insurance policy is one way we can protect our investment.

AXA offers budget, mid-range and premium policies that are easy to understand, provide adequate coverage and don’t cost a fortune.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

Chase Sapphire Reserve Credit Card

on Chase's website

1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.

Chase Sapphire Preferred Credit Card

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

Chase Southwest Rapid Rewards® Plus Credit Card

1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.

50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.

axa travel portal

Emergency Medical and Travel Assistance services while traveling — anytime, anywhere

Travel  portal, 24/7 emergency hotline, medical transportation assistance  , security assistance, virtual medical consultations, personal & medical     assistance, brochures and downloads.

24/7 Travel Assistance

Travel Assistance services are offered and administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc. Neither AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by Metlife.

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AXA Assistance USA Travel Insurance Review (2024)

AXA Assistance USA offers affordable travel insurance plans that cover unexpected medical and cancellation expenses

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Sarah Horvath is one of the home service industry’s most accomplished writers. Her specialties include writing about home warranties, insurance, home improvement and household finances. You can find her writing published through distributors like HouseMethod, Architectural Digest, Good Housekeeping and more. When not writing, she enjoys spending time in her home in Orlando with her fiance and parrot.

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Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.

AXA Assistance USA, a global insurance provider, offers travel insurance and travel medical insurance with benefits that go above and beyond many other providers — but is it the best choice for your next trip? AXA.

We at the MarketWatch Guides team examined AXA’s coverage options, what you might pay for insurance and how it compares to the best travel insurance companies . Read on to find out whether it’s a good fit for you.

AXA Assistance USA

  • Average Cost: $230
  • BBB Rating: A-
  • AM Best Score: A+
  • Medical Expense Max: $250,000
  • Emergency Evacuation Max: $1,000,000

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Why Trust MarketWatch Guides

Our editorial team follows a comprehensive methodology for rating and reviewing travel insurance companies. Advertisers have no effect on our rankings.

Companies Reviewed

Quotes Collected

Rating Factors

Our Take on AXA Assistance USA Travel Insurance

After reviewing dozens of travel insurance providers, AXA ranks high on our list with 4.2 out of 5 stars. We also named the company as the best travel insurance choice for leisure.

AXA’s Platinum travel insurance plan — its top-tier offering — comes with unique perks, such as $500 for lost rounds of golf and $25 per lost ski day. Its Gold and Platinum plans also provide pre-existing medical coverage when you purchase the plan within 14 days of your initial trip deposit date.

While AXA offers unique benefits and competitive pricing, there are some limitations on its policies. Cancel-for-any-reason (CFAR) upgrades are only available on its most expensive plans, and add-on options are more limited than other insurers.

AXA is best for travelers with pre-planned activities and those looking for medical coverage on affordable plan options. If you’re looking for more customization, Trawick may be a better choice.

AXA Assistance USA Pros and Cons

AXA Assistance USA is part of AXA Group, which is a multinational conglomerate of companies that offer a wide variety of insurance products. We recommend AXA travel insurance as one of the top-rated providers of travel insurance in the U.S., particularly for leisure travelers looking for insurance.

AXA’s tiered policy plan system provides even basic policyholders with comprehensive coverage including medical costs, baggage loss and trip delays or interruptions. The range of insurance plans is limited, with fewer add-ons available compared to competitors, but we think the overall value of AXA’s insurance is very good.

AXA Assistance Travel Insurance Plans

AXA offers three plan options for international travel:

  • Silver: AXA’s most affordable option, the Silver plan includes 100% trip cancellation and interruption coverage. It also includes $100 a day in trip delay coverage , $25,000 in medical expense coverage and $100,000 in emergency evacuation coverage.
  • Gold: The Gold plan extends trip interruption coverage to include a 150% reimbursement and extends medical coverage to include $100,000 worth of protection. It also provides $500,000 in emergency evacuation coverage.
  • Platinum: The Platinum plan extends coverage to include $250,000 worth of medical coverage and up to $1 million in evacuation coverage. The plan comes with a few leisure-related benefits, including coverage for lost ski days.

All plans include complimentary concierge coverage, 24/7 travel assistance and free identity theft protection.

AXA Add-On Options

Travel insurance add-ons, which are also referred to as riders, are optional extras that you can personalize your insurance policy with, depending on the kind of coverage you need. AXA travel insurance only has a couple of add-on options for their travel insurance plans, along with additional coverage in their Gold and Platinum Plans.

AXA’s coverage add-ons include:

  • Cancel for any reason (CFAR)
  • Collision damage waiver

Their Platinum Plan also includes:

  • $25 for a lost skier day
  • $500 for lost golf rounds
  • $1,000 for sports equipment rental

Cost of AXA Travel Insurance Plans

How much you pay for an AXA travel insurance plan depends largely on which coverage tier you choose. Different plans provide reimbursements for varying situations, which means the risk the insurer takes on also varies.

AXA Assistance USA International Travel Cost

To help give an idea of the cost of AXA Assistance USA Insurance policies, below is an estimate we received for a travel insurance policy from AXA for an international trip to Croatia. Two citizens from the U.S., aged 25 and 27 years old, are traveling. Their trip is from September 1st, 2023 until September 9th, 2023 and costs $4,000. The initial deposit for the trip was made on May 5th, 2023.

Your trip cost will also play a role in coverage costs . For example, if you are traveling internationally and spend a high amount on airfare, the insurer will need to pay more to reimburse you if you file a claim.

AXA Assistance USA Domestic Travel Insurance

AXA Travel insurance works for trips both domestic and abroad. Take a look at how much you might pay for Gold-level domestic travel insurance based on where you are starting your trip, the trip’s cost and your age.

Read More: Travel Insurance For United States Tourists

AXA Assistance USA Travel Insurance Reviews

The majority of positive reviews about AXA travel insurance show that customers are pleased with the coverage options and the peace of mind that trip insurance provides. While many customers have positive claims experiences, others mentioned slow claims processing, slow response times from customer support staff and a generally low standard of customer service.

Below are company reviews that were found on Better Business Bureau (BBB) and Trustpilot .

“I found myself in a medical emergency whilst abroad and required surgery. Every single member of staff I spoke to [was] helpful, friendly and empathetic to my situation. They ensured additional seats for my journey home as well as airport assistance. I have made an additional claim on returning to the UK for expenses I incurred whilst in the hospital — this has been processed quickly and without issue. I feel very strongly that people only tend to complain on the back of a negative experience, but I felt compelled to make people aware of my experience which was completely positive.” —Abigail N. via Trustpilot “Every time I've made a claim with this company it's been dealt with superbly, no issues at all. Paid on two [COVID-19] claims this year, a cancelled holiday for illness a few ago and the sickness whilst away 7 years ago, comes as part of my bank package. Would have no hesitation in recommending them to anybody.” — Silver F. via Trustpilot “They paid very slowly, but they eventually did pay. I took a trip in June 2022. While there, I got COVID just before I was to return. My return home was delayed by 9 days, and I had to buy a new return ticket home. They do not respond to emails (other than the standard automatic "We received your correspondence, blah blah") but no personal communication until 8 to 10 weeks later. Don't bother calling because you will be put on hold for a very long time, then be disconnected. Can I recommend them? No. Will I be insured with them in the future? Certainly not. But to their credit, they did reimburse me, and for the full amount I asked for.” — William S. via BBB “Worst company to buy travel insurance . I had to cancel my return ticket due to being sick last year and I already provided all the asked documents and submitted the claim in December 2021 and am still awaiting a response. No updates, no progress on my claim, and it's been almost 6 months now. [...]” — Dilshadahemad K. via BBB

How To File a Claim with AXA Travel Insurance

Filing a travel insurance claim with AXA is straightforward. Follow these steps:

  • Gather documentation: Once you are able to do so, gather documentation that proves your claim. If you are filing a claim for medical bills, gather a summary of the treatment you received and bills you owe or paid.
  • Call or submit documentation online: Next, connect with a representative to submit your claim. You can reach AXA at 888-975-5015 or by logging into your online portal.
  • Wait for reimbursement: Once you have filed your claim and any necessary documentation, the last step is to wait for reimbursement. You can contact AXA for updates as needed.

AXA Assistance USA vs. Competitors

Check out how AXA compares with some of the other top international travel insurance providers we have reviewed.

The destination you select plays a significant role in your pricing. Browse the table below to learn more.

axa travel portal

Is AXA Assistance USA a Good Choice for Travel Insurance?

We found that AXA’s travel insurance coverage is best suited for adventure travelers and those looking for top-tier coverage. AXA’s Platinum plan can offer travelers more unique benefits, including payments for lost ski days and medical coverage for pre-existing conditions.

AXA might not be best for those looking for quick, cheap coverage . While its pricing is in line with other companies, it limits its CFAR coverage and most inclusive benefits to the highest pricing tier. Options like Faye Travel Insurance specialize in offering streamlined, quick coverage choices at lower prices, which can be beneficial for last-minute travelers.

Frequently Asked Questions About AXA Travel Insurance

What are the benefits of axa travel insurance.

One of the key benefits of AXA Travel Insurance is that they have a huge international network, which means you’ll receive travel assistance services along with insurance coverage. They also advertise a 24/7 concierge service that can be used before you travel for advice or recommendations on what to book and where to visit.

Who owns AXA Travel Insurance?

AXA Assistance USA is part of AXA Group, which is a multinational insurance company that was originally founded in France. The group is a collection of independently run businesses which includes travel insurance companies in countries across the world, primarily in North America, Western Europe and the Middle East.

Does AXA cover me abroad?

If you purchase a travel insurance policy from AXA, then you will be covered when you travel abroad. This includes coverage if you require medical treatment while in another country and emergency evacuation due to medical conditions or an unrelated incident.

What travel insurance is underwritten by AXA?

Many different travel insurance providers and policies are underwritten by AXA Insurance, which means that AXA determines the coverage that can be offered and how much this will cost. Travel insurance providers underwritten by AXA include TUI Travel Insurance, Coverwise travel insurance, Just Travel Cover and ABTA Travel Insurance.

Other Travel Insurance Providers to Consider

  • Faye Travel Insurance Review
  • TravelSafe Travel Insurance Review
  • Nationwide Travel Insurance Review
  • WorldTrips Travel Insurance Review
  • World Nomads Travel Insurance Review
  • Allianz Travel Insurance Review
  • GeoBlue Travel Insurance Review

Methodology: Our System for Ranking the Best Travel Insurance Companies

  • A 30-year-old couple taking a $5,000 vacation to Mexico.
  • A family of four taking an $8,000 vacation to Mexico.
  • A 65-year-old couple taking a $7,000 vacation to the United Kingdom.
  • A 30-year-old couple taking a $7,000 trip to the United Kingdom.
  • A 19-year-old taking a $2,000 trip to France.
  • A 27-year-old couple taking a $1,200 trip to Greece.
  • A 51-year-old couple taking a $2,000 trip to Spain.
  • Plan availability (10%): We look for insurers with a variety of travel insurance plans and the ability to customize a policy with coverage upgrades.
  • Coverage details (29%): We review the baseline coverage each company offers in its cheapest comprehensive plan. A provider with robust coverage earns full points, including baggage delay and loss, COVID-19 coverage, emergency evacuation and medical coverage, trip delay and cancellation coverage, and more. Companies also receive points for offering a variety of policy add-ons like accidental death and dismemberment, extreme sports, valuable items, cancel for any reason coverage and more.
  • Coverage times and amounts (34%): We compare each company’s waiting periods and maximum reimbursement amounts for baggage, travel and weather delays. Companies that offer customers reimbursement after fewer than 12 hours of delays earn full points in this category. We also reward travel insurance providers that cover more than 100% of trip costs in the event of cancellations or interruptions.
  • Company service and reviews (17%): We look for indicators that a company is well-prepared to respond to customer needs. Companies with an established global resource network, 24/7 emergency hotline, mobile app, multiple ways to file a claim and concierge services score higher in this category. We assess reputation by evaluating consumer reviews, third-party financial strength and customer experience ratings, specifically from AM Best and the Better Business Bureau (BBB).

For more information, read our full travel insurance methodology.

A.M. Best Disclaimer

Travel Intelligence Portal

We are very excited to announce the release of our new travel assistance portal, travel eye.  please register below for your new travel eye account now.  this dedicated travel portal offers personalized intelligence for the life cycle of your trip.  you will have access to real-time destination-based tips and alerts, country and city risk analysis, an international medical network and more. , travel eye - new intelligence portal available now, travel eye is available now. registration is quick and easy.  get your account today..

Travel assistance services provided by AXA Assistance USA, Inc.  Insurance underwritten and provided by ACE American Insurance Company or Federal Insurance Company.  Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www.chubb.com.  All products may not be available in all states. This communication contains product summaries only.  Coverage is subject to the language of the policies as actually issued.  Surplus lines insurance sold only through licensed surplus lines producers.  Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600.

As of June 15 2020, a new tab called "Articles" has been added to provide analyses and reports on important topics affecting travelers.

Chubb Travel Assistance Portal

Emergency Medical and Travel Assistance Services

In addition to the insurance protection provided by your plan, Chubb Accident & Health has arranged with our best-in-class assistance provider to offer you 24/7 travel assistance services around the world. 

Note:  Effective January 30, AXA Assistance will be your new travel assistance services provider. Chubb has worked closely with AXA and your former provider, Europ Assistance (EA), to help ensure a smooth transition. With 60+ years of international experience, AXA shares Chubb’s commitment to exceptional service and care, and we look forward to working together to help you feel more prepared, secure, and supported in your travels. You’ll continue to have access to the Travel Risk Intelligence Portal (TRIP). See below for your travel emergency hotline and contact information. 

Travel Assistance Portal

Travel Risk Intelligence Portal (TRIP), powered by Crisis24, a Gardaworld Company, features information and tools to support travelers before and during their trips abroad.

Need help troubleshooting?

For registration issues or other troubleshooting concerns, please contact our tech support team.

Helpful resources

Check out the resources below for help with getting started with travel assistance or registering for the travel portal.

Access Chubb travel assistance services

Facing a medical or travel emergency while traveling abroad? Your travel assistance provider is available 24/7 to provide guidance and expert support. When calling the emergency hotline, please locate your Chubb Travel Assistance ID card and be prepared to provide the Policyholder Name and Policy Number included on the card. 

Inside U.S.: +1-855-327-1414 Outside U.S.: +1-630-694-9764  Email: [email protected]

Travel Risk Intelligence Portal (TRIP)—also known as Travel Security—is administered by Crisis24, a Gardaworld Company. Gardaworld is not affiliated with Chubb. Travel Assistance services are non-insurance services that are provided by third-party providers who are not affiliated with Chubb.

This is only a brief description of the program services available. To the extent these services or any advance payments are not included in the program, covered persons will be responsible for payment. All non-insurance services are arranged and approved by Chubb in conjunction with the Assistance Provider and Claims Administrator of the policy.

Insurance is underwritten and provided by ACE American Insurance Company or Federal Insurance Company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and other related services. For a list of these subsidiaries, please visit our website at www.chubb.com . 

All products and service offerings may not be available in all states. This communication contains product summaries only. Coverage and services are subject to the language of the policy as actually issued. Chubb, 202 Hall's Mill Road, Whitehouse Station, NJ 08889-1600. ©2024 Chubb.

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COMMENTS

  1. Travel Insurance |Travel Medical Insurance| AXA Partners US

    Travel Assistance Wherever, Whenever. Speak with one of our licensed representatives or our 24/7 multilingual insurance advisors to find the coverage you need for your next trip. From Medical Coverage to Trip Cancellation Protection, our team of travel experts will help you choose the right coverage. 855- 327- 1441.

  2. Online Claims Portal

    You need to enable JavaScript to run this app. Online Claims Portal. You need to enable JavaScript to run this app.

  3. Online Claims Portal

    Travel Insurance Claims. Continue an existing claim. My Account. navigate_next. Start a new claim. navigate_next. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further.

  4. Travel Insurance Plans| AXA Travel Insurance

    With our travel insurance we can take great care of you too. GET A QUOTE. Whether traveling domestically or internationally, you want to plan for the unexpected. Our travel protection plans include many benefits such as Trip Cancellation, Trip Interruption, Emergency Medical Expense, Emergency Evacuation and Baggage Delay to help give you peace ...

  5. North America Travel Insurance

    Here are some of the major ones: 1. Complete coverage: AXA covers a wide range of travel-related incidents, such as trip cancellation, trip interruption, medical emergencies, and lost or stolen luggage. 2. 24/7 emergency assistance: AXA offers 24/7 emergency assistance services to help travelers in the event of a medical or travel emergency. 3 ...

  6. Travel Assistance and Services

    With our business partners we co-design solutions to help enrich their customers' travel experience. Our 60 years of experience in Worldwide Medical Assistance is trusted by multinational corporations and millions of travelers globally. Our holistic assistance approach supports travelers 24/7 with our in-house medical professionals and ...

  7. About AXA USA| AXA Travel Insurance

    Speak with our team of licensed travel insurance advisors to help you choose the right travel package for your trip. Call us at 855-327-1441. Monday to Saturday 8AM - 7PM CST. Or Click here to receive a free quote within minutes. AXA Is the first insurance company in the world. Our Expertise is now Available in the USA.

  8. Compare Travel Insurance Plans

    Compare AXA Travel Insurance Plans which includes benefits like trip cancellation, interruption, emergency medical expense, emergency evacuation and baggage delay to help give you peace of mind before and during your trip. Optional benefits are also available to enhance our travel insurance plans and offer additional protection for your trip.

  9. AXA Travel Insurance Review: Is it Worth It?

    Platinum. Platinum is AXA's highest tier level. This plan includes: Trip delay: $300 per day, with a $1,250 maximum. Trip cancellation: 100% of the trip cost. Trip interruption: 150% of the trip ...

  10. ️ Holiday & Travel Insurance

    With AXA travel insurance you benefit from assistance throughout your trip: before, during and after and everywhere in the world. Take advantage of our comprehensive guarantees: coverage of your medical expenses abroad, 24-hour medical assistance, teleconsultation, travel cancellation insurance, repatriation insurance and loss of luggage. ...

  11. Home

    Take advantage of the Assistance and Insurance Benefits Portal for. American Express members. Benefits provided by AXA Assistance and AIG. Save time, discover all your benefits, issue your travel certificates instantly and feel supported wherever your travels take you. Benefits.

  12. AXA Travel Insurance Review

    AXA Travel Insurance claim support: 888-957-5015; AXA Travel Assistance phone number: 855-327-1442; AXA Travel Insurance email address: [email protected]; User experience. AXA's website has a personalized quote tool, which can give you an estimate of how much your insurance premium will cost for all three of its plan levels.

  13. MetLife Travel Assistance

    Emergency Medical and Travel Assistance services while traveling — anytime, anywhere. To complement your MetLife insurance coverage, you have access to Travel Assistance services, a unique program where you and covered family members can contact AXA representatives to administer emergency medical, travel and personal assistance services on ...

  14. Chubb Travel Assistance

    Open 24/7, 365 days a year. Within the USA: +1-855-327-1414. Outside the USA: +1-630-694-9764. Register. Travel assistance services provided by AXA Assistance USA, Inc. Insurance underwritten and provided by ACE American Insurance Company or Federal Insurance Company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited ...

  15. Online Claims Portal

    If you have been impacted by any travel disruption, please seek reimbursement or alternative travel arrangements with your provider before approaching AXA Travel Insurance or American Express. For queries regarding your benefits, please login to your American Express Insurance Benefit Centre.

  16. Online Claims Portal

    Travel Insurance Claims. Continue an existing claim. My Account. navigate_next. Start a new claim. navigate_next. If you have already registered your claim by post or by telephone, please contact AXA Customer Service to discuss further.

  17. AXA Travel Insurance Review and Pricing (2024)

    To help give an idea of the cost of AXA Assistance USA Insurance policies, below is an estimate we received for a travel insurance policy from AXA for an international trip to Croatia. Two ...

  18. Chubb Travel Assistance

    Travel assistance services provided by AXA Assistance USA, Inc. Insurance underwritten and provided by ACE American Insurance Company or Federal Insurance Company. Chubb is the marketing name used to refer to subsidiaries of Chubb Limited providing insurance and related services. For a list of these subsidiaries, please visit our website at www ...

  19. Chubb Travel Assistance Portal

    Inside U.S.: +1-855-327-1414. Outside U.S.: +1-630-694-9764. Email: [email protected]. Travel Risk Intelligence Portal (TRIP)—also known as Travel Security—is administered by Crisis24, a Gardaworld Company. Gardaworld is not affiliated with Chubb. Travel Assistance services are non-insurance services that are provided by third ...

  20. ClaimsForm

    Submit your claim. Prepare all the documents required by your insurance and fill in the form. After creating the claim you will receive an e-mail confirmation and we will review all the information provided. If everything is correct, you will receive the resolution of the claim. View Claim journey.

  21. ACE Portal

    ACE Portal is a secure online platform for AXA's business partners to access and manage their insurance policies. Whether you are an agent, a broker, a motor dealer or a corporate client, you can enjoy the convenience and benefits of ACE Portal. Register now and discover the features and services that suit your needs.