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Help and Support

Finding my travel credit, 27/06/2023 • knowledge, information.

How can I locate my travel credit?

You may be asked for:

• Last name of the traveller
• Email of the traveller/travel arranger
• Booking reference (PNR) or ticket number of the original flight/s put into credit

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Other useful articles.

• Help with your travel credits
• Booking reference and where to find it
• Increased Flexibility for travel credits issued in COVID-19
• Using my Flight Credit
• Updating my travel preferences

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How to Claim Your Unused Qantas and Jetstar COVID Travel Credits

Do Qantas COVID travel credits expire?

During a senate committee in late August, airline officials from Qantas and Jetstar admitted that the company is holding around $520 million in unused travel credits since the COVID-19 outbreak.

A COVID credit refers to travel credit for bookings up to and including September 30, 2021. For Jetstar customers, this is referred to as a COVID credit voucher.

While, initially, these credits had an expiration date of the end of 2023, Qantas and Jetstar have since caved to the pressure and removed the expiry dates on COVID flight credits.

“Qantas customers with COVID credits can request a cash refund, and Jetstar customers can use their COVID vouchers for flights, indefinitely.” The company said in a press release about the extension.

Qantas elaborated, saying that COVID credits can only be put towards flights until December 31 , after which customers will need to request a cash refund due to “system limitations.”

Qantas also stated that from September 4, it will offer an incentive of double the amount of Frequent Flyer points for any COVID credits used prior to December 31, 2023.

How to redeem travel credits on Qantas and Jetstar

If you’re wondering whether you could be one of the people with a travel credit tied up in that $520 million, there’s a way to find out.

Qantas has a ‘Find My Credit’ tool that allows you to check whether you have any unclaimed flight money.

The details you may need to provide include:

• Last name of the traveller
• Email of the traveller/travel arranger
• Booking reference (PNR) or ticket number of the original flight/s put into credit
• Qantas Pass or Qantas TravelPass account or voucher number

You can find the Qantas ‘Find My Credit’ tool here . You can check your flight credit with Jetstar here .

If you want to redeem your credit, you can visit the Qantas or Jetstar websites to book a new flight. If you’d like to request a refund, however, you’ll need to call 1300 668 885 .

For those who booked flights with a travel agent, you’ll need to contact the agent directly regarding your credits.

And if you’re wondering what the best flight to book with your credit is, you might want to check out Google Flights , which has a bunch of new tools to help you snag a deal.

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Here's how to check what credits you have and how to claim them

Qantas and jetstar are holding $570 million in flight credits, after last week reporting, an annual profit of $1.7 billion, qantas has confirmed it and jetstar are holding $570 million in unredeemed travel credits from flights cancelled due to the covid-19 pandemic., those credits were due to run out at the end of this year., but after being grilled in a senate committee hearing and days of pressure, qantas chief executive alan joyce yesterday announced the group would abolish expiry dates on those covid travel credits..

The airline has now said customers with COVID credits can request a cash refund, while customers of Jetstar, which Qantas owns, can use their COVID vouchers for flights indefinitely, but only if they ask for it.

Here's what you need to, know about redeeming, your flight credits..

A Qantas COVID credit refers to travel credits for bookings up to and including September 30, 2021.

If you have a qantas covid credit, you can request a cash refund at any point in the future., you can also use a qantas covid credit to book more flights., however, you won't be able to book flights with qantas covid credits after december 31, 2023., what is a qantas covid credit.

A Jetstar COVID voucher refers to all Jetstar Airways vouchers that have an expiry date of 31 December 2023.

These expiry of these vouchers can be extended indefinitely upon request., what is a jetstar, covid voucher.

You can use Qantas's Find My Credit tool to uncover any credits you're owed. 

Jetstar customers can also use the website's livechat feature to find travel vouchers. , jetstar customers who booked through a travel agent (excluding webjet) will need to contact their agent to confirm voucher details. , how do i know if i have unredeemed covid flight credits.

Alan Joyce confirmed on Thursday that Qantas customers who had flights cancelled due to COVID-19 can request a refund indefinitely.

Qantas has said about 80 per cent of covid credits are eligible for a refund., customers who booked directly with qantas are encouraged to call the company on 1300 668 885 to request a refund., how do i get a, cash refund on my, qantas credits.

Customers who booked through a travel agent or third party website will need to contact them directly to request a refund.

If qantas customers want to use their travel credit for more flights, they can do so by visiting qantas.com/travelcredit., however, qantas says you won't be able to use covid flight credits beyond december 31, 2023 due to "system limitations"., but, you can, request a cash, refund at any, jetstar customers are a little more limited to how they can claim their credits., the qantas group says that anyone with a jetstar covid voucher that has expired needs to contact jetstar to have their voucher's expiry dates extended., you can do this via their livechat function or through jetstar's contact centre., jetstar credits.

After it's extended, you're free to use the credits from the voucher indefinitely.

Jetstar customers who had flights cancelled due to covid-19 up to may 26, 2022 may be entitled to a cash refund depending on circumstances and are encouraged to contact jetstar., customers who booked their flights through travel, agents may be, eligible for flight, credits or refunds., qantas encourages, customers to get in contact with their travel agents for clarification., qantas has confirmed it's working with travel agents to coordinate refunds for travel not booked directly through the airline., but they also warned that customers seeking a refund for flights books through a travel agent may only be paid the, amount that qantas, received for that booking., what if i booked through a travel agent.

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Jetstar extends validity of travel vouchers for use to 2023

Posted by | Feb 26, 2021 | Aviation | 0 |

Today, Jetstar announced they will give customers more time to redeem vouchers issued due to the impact of COVID-19. Jetstar Airways and Jetstar Asia will extend all travel vouchers issued as a result of COVID-19 disruptions to have an expiry date of December 2022. As Jetstar’s flights are published up to one year in advance, this means customers will be able to use their vouchers for travel up until December 2023.

Extensions of unused travel vouchers will be automatically processed through March and April, and customers will receive an email with the extension back to the email address attached to their voucher.

Vouchers are multi-use and can be used across multiple bookings – any outstanding credit from one booking can be used towards another. Customers can check their remaining credit amount and voucher expiry by visiting the voucher balance portal.

In addition, for customers who have booked a Jetstar Asia (3K) flight through jetstar.com between 7 March 2020 and 30 June 2021 for travel before 30 September 2021, Jetstar will offer one fee-free date change, subject to fare difference.

The latest announcement enhances Jetstar’s Fly Flexible program that ensure customers can book with confidence. For more information, please read our Fly Flexible Travel Alert.

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Simple Flying

Jetstar's different fare types explained.

When booking tickets, Jetstar passengers face a daunting array of fares and bundles. Let’s take a simplified look...

Australian low-cost carrier Jetstar has an impressive variety of fares available to passengers when they come to book. With its low basic fares and add-on bundles, the airline caters to everyone, from those on a tight budget to business travelers who are prepared to pay a premium for greater comfort and flexibility.

This model is fairly typical among low-cost carriers worldwide, offering a low base fare, with the option to purchase extras such as seat selection and baggage - these ancillary sales are a vital source of revenue. Let’s take a closer look at what Jetstar offers…

Economy class fares

Jetstar's most basic and affordable fare is the Starter fare, as part of which, everything except the 7 kg hand luggage allowance needs to be purchased separately. Passengers can choose to add a bundle to their Starter fare, with three options available – Plus, Max, and Flex.

• Starter Plus – this popular bundle includes a 20 kg checked bag, Standard seat selection, inflight food and drink, loyalty points, and no change fee.
• Starter Max – the most complete of Jetstar’s economy class fares, the Starter Max bundle includes a 30 kg checked bag, Upfront or Extra legroom seat selection, and the option of a refund in the form of a credit voucher.
• Starter Flex – in addition to 14 kg hand luggage, no change fee, and credit voucher refunds, this flexible fare catering more to business travelers is the only one to allow free-of-charge same-day flight changes.

Bundles must be added at the time of purchase, with prices varying according to the route, but typically ranging from AU$30 ($21) to AU$50 ($35) more than the Starter fare on a short hop from Melbourne (MEL) to Sydney (SYD), and between AU$100 ($70) and AU$150 ($106) more on a longer flight between Melbourne and Singapore (SIN).

Business class fares

All Jetstar business class passengers are able to carry 14 kg hand luggage, and 30 kg checked baggage, and are offered food and drink onboard, inflight entertainment, and comfort packs (or Chill Kits , as Jetstar calls them). Business class passengers can also make use of priority boarding.

To be eligible for flight cancelation (at a fee), passengers must opt for the Business Class Max bundle. This is also the only fare option offered by Jetstar to include lounge access.

Jetstar’s short-haul fleet does not feature a business class cabin, so business class fares are only available on routes operated by the airline’s Boeing 787-8 aircraft. Each Dreamliner carries a total of 335 passengers in a two-class configuration – 21 in business class and 314 in business class.

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Rebounding from the pandemic

Jetstar today operates from eight bases nationwide, the largest of which is Melbourne Airport. According to data from ch-aviation.com , its fleet is made up of 78-strong fleet is made up of 57 Airbus A320s, ten Airbus A321s, and 11 Boeing 787-8s. Following the pandemic shutdown, the Qantas subsidiary has been working to restore its route network, and currently flies to 38 domestic and international destinations across 11 countries, including Australia, New Zealand, Vietnam, and the US.

As part of its ongoing fleet renewal project, Jetstar has already received four of its 20 Airbus A321LRs , and is awaiting delivery of a further 20 Airbus A321XLRs , which are due to arrive from 2024.

Are you a regular flyer on Jetstar Australia? Which fare do you normally purchase, and why? Share your experiences by commenting below.

Making Homes, Growing Communities

The santa clara county housing authority (sccha) offers voucher programs and rental properties that help make rental housing safe and affordable for over 20,000 low-income families and individuals..

How can we help you?

Already a Housing Choice Voucher (Section 8) Participant?

If you are an existing participant, it’s easy to manage your housing and paperwork online. You can use the Tenant Portal to:

• View your total rent portion amount
• Request to add or remove someone from your household
• Report an income change
• Request to begin the move out process
• Request a reasonable accommodation
• Message your Housing Specialist

Visit the Tenant Portal

Looking for rental assistance.

If you need help with rent, we make it easy to learn about the Housing Choice (Section 8) Voucher program. You can use the Applicant Portal to:

• Join SCCHA’s Housing Choice Voucher (Section 8) interest lists
• Make changes to your application and keep your application updated

Visit the Applicant Portal

Are you a Housing Choice Voucher (Section 8) Landlord?

If you already rent to our Housing Choice Voucher participants, it’s easy to manage your subsidized units online. You can use the Owner Portal to:

• Get your 1099 tax forms
• Enroll in direct deposit
• Request a rent increase
• View unit information, inspection results, and holds and abatements
• Change ownership of existing subsidized unit
• Change the existing payee
• See your Housing Assistance Payment (HAP) history
• Identify the Housing Specialist assigned to you
• Submit online forms directly to staff

Visit the Owner Portal

Interested in becoming a housing choice voucher (section 8) landlord.

Discover the benefits and understand the process for including Housing Choice Vouchers as rental income.

Join the Program Today

Recent news, santa clara county housing authority secures funding for electrification of buena vista mobile home park in palo alto.

Santa Clara County Housing Authority (SCCHA) has secured $850,000 in Federal infrastructure funding for the electrification of the Buena Vista Mobile Home Park in Palo Alto, CA. This funding, part of the broader revitalization project, marks a significant step towards creating a safer, more environmentally conscious community for its residents.

US Housing and Urban Development Leaders Visit Santa Clara County Affordable Housing Successes

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Santa Clara County Housing Authority kicks off 2024 with acquisition of another property to preserve affordable housing for families in San Jose

The Santa Clara County Housing Authority proudly announces the purchase of Rincón de los Esteros Family Apartments, a 246-unit multi-family property located at 1780 Oakland Rd, San Jose, CA 95131, marking a significant milestone in the organization’s broader strategy to expand its portfolio of affordable housing options and ensure the long-term sustainability of affordable housing for Santa Clara County. The Santa Clara County Housing Authority received the largest funding award through the MORE Program of all 25 projects throughout the state for Buena Vista Mobile Home Park in the City of Palo Alto, totaling $24,595,646. The Housing Authority previously received a grant of $5 million from the State of California’s CalHome program which enables low- and very low-income households to become or remain homeowners.

for qualifying Housing Authority tenants!

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frequent Rapid 568

Routes 66, 68, 70, & 568: Temporary Bus Stop Closure at Monterey & Senter - (3/25/24 - 4/5/24)

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Route 22: temporary bus stop closure at el camino & palm (2/26/24 - 4/15/24), route 22: temporary bus stop closure at el camino & portage (2/22/24-till further notice), route 22 & 64b: temporary bus stop closure at the alameda & morrison ave (10/2/23 - 1/18/24).

We would like to hear about your experience using VTA, such as how and when you ride VTA, how you pay, and how you believe the service can be improved. Take the survey . Enter for a chance to win a $200 Visa Gift card. 

2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper.

Please have exact change ready when boarding.

Available for purchase using:

Single Ride

• YES See afternote for more information

8-Hour Light Rail Pass

Monthly Pass

Annual Pass

The Day Pass Accumulator feature ensures the Clipper® cash rider will never pay more than the price of a Day Pass.

Just load your Clipper card with cash, tag it upon boarding, and once you’ve paid the equivalent of a Day Pass, any further local rides that day will be free.

VTA light rail operates on a proof-of-payment system. All light rail passengers must have a valid fare before boarding light rail. Clipper patrons must tag their Clipper card before boarding a light rail vehicle. 

Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Violators are subject to fines and can lose their transit privileges. Failure to comply with VTA's fare policy is in violation of California Penal Code 640. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law.

If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. Information can be found by visiting the Santa Clara County Superior Court's website.

Payment for a single ride with Clipper will be valid for 2 hours of FREE transfers across VTA buses and light rail. Express bus fare is required for any trip that includes express service.

Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: 

• Adult Clipper card users must pay the surcharge in the form of Clipper cash (only). Cash value must be loaded prior to tagging on the express route. The same Clipper card must be used when tagging from local to express routes. See details for SmartPass holders.
• Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge.

Monthly passes are valid for the calendar month purchased. They are not 31-day passes.

Monthly passes are available for purchase from the 16th of the previous month through the 15th of the pass month. For example, a monthly pass for July is available for purchase from June 16 through July 15.

Express bus fare is required for any trip that includes express service.

Express Fares are for Express Bus routes only. Youth and seniors pay their regular fare on Express Buses.

To qualify for the Senior/Disabled/Medicare fare, you must present one of the following:

• Medicare Card
• Regional Transit Connection (RTC) Discount Card or a valid card from another California transit provider
• DMV Disabled License Plate registration
• DMV Disabled Parking Placard printout
• Proof of age (65 and older)

A valid picture I.D. may be required.

May ride VTA Express Bus service without an upgrade.

• A valid picture I.D. may be required
• May ride VTA Express Bus service without an upgrade
• Children under five ride free
• Youth Clipper Card will automatically convert into an adult card on your 19th birthday

A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers.

You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass.

SmartPass is a deeply discounted annual calendar-year pass institutions can provide to employees, residents or students

Fare Programs

Whether you’re going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail!

Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events.

They make getting there, and back, so much easier!

• One pass is good for eight hours from the time of purchase
• Passes cost the same as two Single Rides
• After the fun, just hop onboard – you’ll already have your pass

Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Lost or stolen Day Passes or Monthly Passes shall not be replaced.

For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTA Light Rail and bus during any convention, seminar, meeting and other large gatherings.

• Passes are 25% off of the regular Day Pass price from groups of 100 or more.​
• Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.​
• Scratch-off design allows cardholder to select days of use.
• Orders must be submitted a minimum of 10 business days prior to the date needed.
• For more information, please contact [email protected].

Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. No refunds shall be made for purchased passes. Lost or stolen Day Passes or Monthly Passes shall not be replaced.

Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. That’s three months of travel for the price of two Youth Monthly passes!

Learn more about Summer Youth Pass.

This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free.

Each teacher is eligible to receive up to two “class passes” every school year. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free.

The Class Pass Program transports over 50,000 teachers and students during each school year.

• Complete our Class Pass Field Trip Application form at least three weeks prior to the scheduled trip for consideration and processing.
• Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip.

Learn more about the Class Pass Program.

Passengers with a valid Paratransit ID Card receive free rides on VTA Local, Express bus service and Light Rail. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service.

You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. It's simple, saves you money and you can start anytime of the year.

The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes.

Annual Pass Application  with Terms and Conditions.

​​Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Lost or stolen Day Passes or Monthly Passes shall not be replaced.

Clipper START is a region-wide pilot program providing single-ride discounts to eligible riders.

Starting January 1 ,2024, patrons using a personalized START Clipper card are eligible to receive 50% discount on their Adult single-ride eCash fares upon tagging on VTA bus and light rail Clipper device.

To qualify you must be:

• Be a resident of the San Francisco Bay Area.
• Be 19-64 years old.
• Not have an RTC Clipper Card for people with disabilities.
• Have a household income of 200% of the federal poverty level or less.

For more information and to apply, visit Clipper's START page .

Regional Transfers

VTA has agreements with area transit operators to provide convenient transfers. These include:

• Highway 17 Express

Regional Transit Connection

The Regional Transit Connection Discount Card is a version of the Clipper card issued to persons with disabilities.

With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card.

Frequently Asked Questions

Does vta require and enforce proof of payment on light rail, how do i use a ticket vending machine, where can i buy or load value on a clipper card, what are vta's regional transfer rules, what are the age limits for discounted fares, how do i use the farebox on vta buses, can i get a refund for lost or stolen passes.