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Go-Ahead introduces real-time bus fare information to enhance passenger experience

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Posted: 19 February 2024 | Intelligent Transport | No comments yet

Go-Ahead introduces real-time bus fare information via its mobile apps, enhancing passenger planning and ticket purchasing, soon to be expanded nationwide after successful trials on Brighton & Hove Buses and Metrobus services.

Credit: Go-Ahead

The Go-Ahead Group , in collaboration with its digital technology partner, Passenger, has introduced a significant update to its mobile apps for bus companies. The new feature offers real-time bus fare information, which aims to improve the way passengers plan and purchase tickets, potentially enhancing the overall customer journey experience.

Initially implemented on Go-Ahead’s Brighton & Hove Buses and Metrobus services, the real-time fare feature will soon be rolled out across Go-Ahead’s regional UK bus operators, extending its benefits nationwide.

Research conducted by Transport Focus revealed that a significant portion of passengers seek information about bus fares before embarking on their journeys. Addressing this demand, the update allows passengers to view journey costs beforehand, facilitating informed decisions about ticket purchases. Whether buying tickets on-board from the driver or opting for mobile tickets via smartphones, passengers now have greater convenience and transparency in ticket procurement.

Putting the customer at the heart of everything we do

Kanwar Brar, Chief Digital and Information Officer for Go-Ahead , said: “This feature emphasises our commitment to enhance our customers’ journeys. We think it will get more people travelling by bus. After years of streamlining our data accessibility, it’s good to see our efforts pay off, especially for prospective customers. It is hugely positive that this feature uses the Bus Open Data fares feeds, demonstrating their accuracy and further alignment with the Department for Transport’s data strategy.”

This initiative marks the inaugural utilisation of the NeTEx fares dataset, available through the national Bus Open Data Service (BODS). Established in response to the Bus Services Act of 2017, BODS, managed by the Department for Transport (DfT), aims to streamline local bus service information, fostering innovation and enhancing passenger engagement.

Looking ahead, future updates to the app hold the promise of incorporating additional ticketing products, such as time-based capped fares, as the Bus Open Data Service continues to evolve, offering passengers increased flexibility and convenience.

Related topics Accessibility , Journey Planning , Passenger Experience , Public Transport , Ticketing & Payments

Related modes Bus & Coach

Related countries United Kingdom

Related organisations Brighton and Hove Bus Company , Department for Transport (DfT) , Go-Ahead Group , Transport Focus

Related people Kanwar Brar

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The Go-Ahead Group sets out a new business strategy, “The Next Billion Journeys”

The Go-Ahead Group today sets out a new strategy aimed at delivering profitable growth and a sustainable future for the business in a dynamic market for public transport. The strategy follows a business review led by Christian Schreyer, Group Chief Executive.

The company will reinstate its pre-COVID dividend policy of paying a dividend to shareholders equivalent to between 50% and 75% of underlying earnings per share from FY22. The Board intends to recommend a dividend of not less than 50p in respect of the year ending 2 July 2022 (FY22) in line with this policy.

New strategy: “The Next Billion Journeys” : Three strategic priorities have been identified, aimed at delivering profitable and sustainable growth in existing and new markets:

• Enhance the basics by focusing on operational excellence, particularly through performance management, standardisation of processes and digitalisation
• Turnaround underperforming operating companies
• Reduce the zero-emission breakeven point to accelerate fleet decarbonisation
• Accelerate passenger recovery and increase modal shift
• Grow in existing geographies, notably the UK regional bus market, maintain London market share and promote an attractive model for Passenger Service Contracts in the UK rail market
• Replicate the successful London & International Bus business model in selected international markets, exploring partnership and acquisition opportunities where appropriate
• Explore new urban mass transit modes such as metro, light rail and bus rapid transit
• Accelerate in B2B, such as airport transport and rail replacement services
• Explore new services within the mobility value chain with existing capabilities and resources, such as zero emission services, Mobility as a Service (Maas) operation and property utilisation

The group has set the following financial targets:

• An increase in annual Group revenue to around £4 billion, up by around 30%*, in the medium-term
• An increase in annual Group operating profit to at least £150 million, in the medium-term
• Dividend payout between 50% and 75% of earnings per share beginning FY22
• Adjusted Net debt to EBITDA (pre-IFRS 16) maintained within the existing target range of between 1.5 and 2.5 times

Following the business review, the Group has reaffirmed its commitment to reduce carbon emissions by 75% by 2035.

*excluding recently discontinued operations

Christian Schreyer, Group Chief Executive, said :

“This is an exciting moment for Go-Ahead.  My review of the business has found fundamental strengths in the business, and has identified areas where we can deliver improvements and sustainable growth. We plan to strengthen, digitalise and decarbonise our operations, delivering greater profitability and stronger returns to investors alongside improvements for our customers and communities. “Transport is at a tipping point as we recover from the COVID-19 pandemic. The importance of mass transport is growing, reflecting trends in climate change, digitalisation, urbanisation and demographics around the world; and there are increasing opportunities for private operators to bring their expertise to public transport markets. Go-Ahead’s core strength is in commuter transport and we see opportunities to grow by encouraging people to leave their cars at home, by winning new contracts and through carefully selected acquisitions. “Today, we’ve set ambitious, but deliverable, targets. It has been a challenging two years for public transport but there is an exciting future ahead for Go-Ahead.”

The Next Billion Journeys

Our strategy, The Next Billion Journeys, will focus on three strategic objectives:

• Improve the performance of the underlying business
• Grow organically and externally
• Progress new opportunities

To achieve, these objectives, Go-Ahead’s management team will prioritise five enablers:

• Strengthening governance and transparency
• Improving digital and data capabilities
• Consolidating Zero Emission capabilities
• Rebuilding post-Covid confidence with passengers and clients
• Enhancing people engagement and collaboration

Performance enhancement

Go-Ahead will enhance the basics of its business by focusing on operational excellence. A new operating model will be introduced for all Go-Ahead’s operating companies to deliver more transparency and to increase the focus on financial performance. This will include drilling down on common cost drivers across bus and rail companies – cost of driving, maintenance, energy, fleet and overheads – to identify and address inefficiencies.

The Group commits to turning around underperforming operating companies overseas and in the UK. We will focus on operational improvements through enhancement and standardisation of processes and digitalisation.

A key priority for the business will be to reduce the breakeven point for zero emission vehicles to accelerate decarbonisation of our fleets. A Centre for Excellence will be established at Go-Ahead London to leverage the group capabilities and improve the zero emission business case and support fleet decarbonisation across the Group.

Grow organically and inorganically

Emerging from the COVID-19 pandemic, Go-Ahead will implement initiatives to accelerate passenger recovery – including leveraging data to analyse new travel patterns and to tailor routes, schedules and ticketing to match passenger needs, plus marketing initiatives to rebuild confidence in public transport.

The Group will work closely with clients and local authorities on efforts to stimulate further modal shift from private cars to public transport, supporting the achievement of local and national climate change targets.

Within existing geographies, Go-Ahead has identified opportunities to grow its UK regional bus business, particularly in the north of England. The Group will maintain its market leading position in the London bus market and seek opportunities to build business-to-business revenue. On UK rail, following the recent signing of a National Rail Contract for GTR, the Group will play a constructive role in supporting the creation of Great British Railway and in shaping future Passenger Service Contracts.

Internationally, Go-Ahead will seek to replicate proven business models – for example, in franchised and contracted bus services – as it has demonstrated successfully in Dublin and Singapore. France, Australia and Sweden have been identified as priority development countries. The Group will consider also moving to selected attractive emerging countries. Go-Ahead will work with local partners on the ground when entering new markets.

The Group will consider selected acquisitions to support its growth agenda and to manage the risk of entering new markets.

Progress new opportunities leveraging existing capabilities and resources

Go-Ahead anticipates growth in provision of business-to-business transport services – for example, airport transport services and rail replacement buses. The Group will explore opportunities in new modes of transport, including metro and light rail and will consider prospects for new services by moving along the mobility value chain such as zero emission services, Mobility as a Service (Maas) operation and property utilisation.

Go-Ahead Executive Committee will be reshaped and will comprise the following:

• Christian Schreyer, Group Chief Executive
• Sarah Mussenden, Chief Financial Officer
• Louis Rambaud, Strategy and Transformation Director
• Scott Maynard, HR Director
• Patrick Verwer, Managing Director, UK Rail and CEO, GTR
• John Trayner, Managing Director, London and International Bus
• Martin Dean, Managing Director, UK Regional Bus

The Managing Directors of Go-Ahead Nordic and Go-Ahead Germany will also report directly into the CEO.

Enhance people engagement and collaboration

Go-Ahead has a renewed purpose, underpinned by strong values. These values will guide the Group’s 27,000 colleagues globally as we work collectively towards a stronger, healthy planet, and a stronger Group. Initiatives will be undertaken to improve diversity and inclusion, to strengthen staff retention and to repurpose group-wide forums at which operating companies exchange expertise and intelligence.

Contact Information

Go-ahead communications.

[email protected]

Notes to editors

Andrew Clark 07977 343846 / [email protected]

Tokyo Disney Resort

The Ultimate Guide to Fantasy Springs

by Andi Sakowski , Communications Manager, Disney Experiences

While we wait in anticipation for the opening of Fantasy Springs at Tokyo DisneySea on June 6, we’ve put our excitement into writing a complete guide just for you that includes where to eat, shop, and ride.  It’s your official Fantasy Springs list to plan the ultimate visit!

• Attractions
• Merchandise

Where can you find everything in Fantasy Springs?

Fantasy Springs is located between the Arabian Coast and Lost River Delta in Tokyo DisneySea! This eighth port is themed to a magical spring leading to a world of fantasy and consists of three areas: Frozen Kingdom, Rapunzel’s Forest, Peter Pan’s Never Land, inspired by the Walt Disney Animation Studios films “Frozen,” “Tangled” and “Peter Pan.” The biggest land expansion yet at Tokyo Disney Resort, it’s home to four new attractions, three quick service dining locations, a merchandise shop and a new hotel.

Does Fantasy Springs have its own Hotel?

Yes! Tokyo DisneySea Fantasy Springs Hotel is the resort’s newest park-integrated hotel located inside Fantasy Springs and offers guests with park tickets access to Tokyo DisneySea through Fantasy Springs.

What attractions can you ride at Fantasy Springs?

Anna and Elsa’s Frozen Journey

Set out on a voyage by boat on Anna and Elsa’s Frozen Journey located in Frozen Kingdom! This family-friendly attraction features the heartwarming tale of two sisters from childhood memories with Grand Pabbie to Anna turning to ice to save Elsa. The adventure is accompanied by songs from the film including, “Do You Want to Build a Snowman?,” “For the First Time in Forever,” “Love Is an Open Door” and “Let It Go.”

Rapunzel’s Lantern Festival

For the first time ever, be transported to where the glowing lanterns gleam on Rapunzel’s Lantern Festival over in Rapunzel’s Forest. This romantic gondola journey retells the tale of Disney Animation’s “Tangled,” from Rapunzel’s tower to the moment we’ve all been waiting for, watching the sky envelope with countless lanterns to the tune of “I See the Light.”

Peter Pan’s Never Land Adventure

An all-new adventure, this 3D escapade joins Peter Pan, Tinker Bell and the Lost Kids as they rescue John from Captain Hook and his band of pirates.

Fairy Tinker Bell’s Busy Buggies

Shrink down to the size of a fairy and board a busy buggie to help Tinker Bell deliver packages throughout the changing seasons of Pixie Hollow. This attraction is perfect for those of all ages!

Where to eat at Fantasy Springs?

Royal Banquet of Arendelle

For the first time in forever, Anna and Elsa have opened the gates of Arendelle Castle to dine inside! Immerse yourself in the world of “Frozen” and discover eats like “Arendelle’s Royal Set.”

Oaken’s OK Foods

Oaken, the shop keeper of Wandering Oaken’s Trading Post and Sauna, has opened his doors to the hungry visitors of Frozen Kingdom! The perfect spot to grab a quick snack, you’ll find his signature offering, “Oaken’s Yoo-Hoo Bread,” here.

The Snuggly Duckling

Hidden among the foliage of a massive tree that’s partially growing into the building, dine among the happily-ever-after story of the tavern’s ruffians and paintings created by Rapunzel herself. Here you can find a variety of offerings from savory dishes such as “Duckling’s Dream Cheeseburger” and those on the sweeter side like the “Sweet Ever After Dessert.”

Lookout Cookout

The hideout of the Lost Kids, Lookout Cookout in Peter Pan’s Never Land was made from parts of a shipwreck that had washed ashore. Not only will you find menu items inspired by the Lost Kids, keep an eye out for what they’ve left around such as pajamas and hammocks.

Popcorn Wagon

No trip to Tokyo Disney Resort is complete without trying as many popcorn flavors as possible! You won’t want to miss the ALL-NEW roast beef popcorn flavor found only in Fantasy Springs.

Where can you find “Frozen,” “Tangled” and “Peter Pan”-themed merchandise at Fantasy Springs?

Fantasy Springs Gifts

Located inside the lower level of Fantasy Springs Hotel and only accessible from Fantasy Springs, this shop is where you find “Frozen,” “Tangled” and “Peter Pan”-themed merchandise! You can even find collections themed to the world of Fantasy Springs here.

Springs Treasures

This wagon-style kiosk is located outside the port along the pathway leading from Arabian Coast to Fantasy Springs. Offering a variety of merchandise, this is the perfect spot to stop before or after visiting Fantasy Springs!

For a look at exclusive Fantasy Springs merch, visit our merchandise guide .

We’re watching the hours tick by, a little under a month to be exact, for the opening of Fantasy Springs. Stay tuned as we share everything you need to know, reporting directly from Tokyo Disney Resort!

Destinations: Tokyo Disney Resort , Disney Sea

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One natural gas transport plan killed in New Jersey as another forges ahead

A major pipeline that would have moved natural gas through New Jersey and under two bays to New York has been killed

KEYPORT, N.J. -- A major pipeline that would have moved natural gas through New Jersey and under two bays to New York has been killed, but another plan to transport liquefied gas from Pennsylvania by tanker truck is moving forward.

Environmentalists who had fought both projects reacted Monday to the mixed bag they were handed on Friday when the two proposals took differing pathways with federal regulators.

That was the day that Tulsa, Oklahoma-based Williams Companies, which owns a nearly 10,000-mile (16,000-kilometer) expanse of pipelines called Transco, allowed its Northeast Supply Enhancement pipeline project to end. Williams told the Federal Energy Regulatory Commission it was allowing a key construction application to expire, saying it would not seek an extension for it.

The decision heartened a wide group of environmental and community groups who had fought the proposal for eight years, saying it would further the burning of fossil fuels and contribute to climate change, while also degrading air and water quality and creating safety concerns in communities along its route.

Cindy Zipf, executive director of Clean Ocean Action, called the development "an extraordinary victory, a David and Goliath moment."

Using the project's acronym, she said, “NESE has gasped its last gassy breath. It means the project has died, and we won!”

In a statement to The Associated Press on Monday, Williams confirmed it is no longer pursuing a certificate from the federal agency that would allow it to continue the project.

“While Williams continues to believe in the fundamentals of the Northeast Supply Enhancement project and its ability to provide a cleaner and more affordable alternative to costly heating oil for consumers, at this time, we have decided not to pursue an extension of the certificate," it said.

It would have included a gas-fired compressor station in Franklin Township, and the installation of more than 23 miles (37 kilometers) of pipeline through the Raritan and Lower New York bays en route to the Rockaway section of Queens in New York City.

Also on Friday, two companies said they remain committed to their proposed project to liquefy natural gas and transport it through Pennsylvania and New Jersey.

Delaware River Partners and Bradford County Real Estate Partners told the same agency that they do not intend to cancel a facility in Wyalusing, Pennsylvania, to liquefy natural gas and transport it to an export facility in Gibbstown, New Jersey, by tanker truck instead of by rail as originally proposed. Last September, federal regulators suspended authorization to transport liquefied natural gas by rail.

“The last thing we need is even more dangerous methane gas extracted from Pennsylvania, shipped through our communities by truck, and exported overseas," said Patrick Grenter, a campaign director with the Sierra Club. "This decision is unnecessary and reckless, and the Sierra Club is prepared to continue fighting this project until it is officially canceled.”

The companies did not immediately respond to a request for comment Monday.

But in a filing to the agency on Friday, Bradford said its Wyalusing, Pennsylvania, facility is designed to not need rail cars, and is “unimpacted” by the federal moratorium on such transport. For that reason, the company is proceeding with its plans, it wrote.

Follow Wayne Parry on X, formerly Twitter, at www.twitter.com/WayneParryAC

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Saco voters to decide on plan to build 2 new schools to replace old ones

by Mal Meyer , WGME

SACO (WGME) – Saco hopes to build two new schools if voters give the go-ahead next month.

With tens of millions of dollars coming from the state, some argue now is the time to act.

If the referendum passes, the Fairfield, Young and CK Burns schools would all close.

The district's youngest learners would then go to a new campus.

• Also read: Judge dismisses Maine mother's lawsuit against school over child's gender transition

“I think it's just going to be a good thing,” Saco Parent Oliver Thayer said.

Thayer grew up in Saco and now has two kids who will go through the district.

“The elementary school, Burns School, is very old and outdated,” Thayer said.

He says others are, too.

It's one of the reasons why the district's proposing a plan to build two new schools off Route 1.

“We just want to make sure our kids have top quality facilities,” Saco Superintendent Jeremy Ray said.

• Also read: Antique car injures multiple people, including children, at Kennebunk parade

One building would be for first through fifth grades.

To pay for it, $101 million would come from the state, covering almost all of the building.

Another building on the same campus would be for pre-K and kindergarten students. The entire cost for this part, $31 million, would come from local taxpayers.

“This is a great opportunity to have 72 percent of the funding covered by the state,” Ray said.

He says based on the median home value of $412,000, there would be a $284 increase in taxes over the next 20 years.

“Well, I think that's something people should be concerned about,” Ray said.

Ray says construction costs have changed dramatically and could again in the future, so they need to take advantage of the state funds.

• Also read: Seashore Trolley Museum in Kennebunkport opens for 2024 season

“We could be in a scenario in five or six years where the entire cost of both projects falls on local taxpayers, and that would be a significant change in tax bills,” Ray said.

For Thayer, this is a long time coming.

“I think it's just going to be a good thing, and we're excited to see it come to our town,” Thayer said.

Voting will be held on June 11.

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Travel advisory: president biden visiting seattle later this week – plan ahead and expect travel delays.

Blog stats: 400 words | 2-minute read

At-a-glance:

• President Joe Biden is scheduled to visit Seattle later this week.
• We expect significant travel delays and detours in the greater Seattle area in the coming days.
• Continue to check traffic conditions before you leave, and give yourself plenty of extra travel time.
• To stay informed, check King County Metro’s service advisories and sign up for transit alerts . You can also follow tweets from King County Metro , SDOT Traffic , and WSDOT Traffic .
• Thank you for your patience and cooperation during this Presidential visit to our region.

During President Biden’s visit, the U.S. Secret Service has the authority to provide security, including requiring intermittent closures of freeways and streets. The flow of buses and cars in downtown Seattle and around the region will be affected.

While the president’s exact travel route and timing are not published in advance, travelers can still plan ahead by anticipating delays and temporary road closures., what to expect and how to get around.

You can check media reports and the websites of local jurisdictions and transit agencies before you leave, so you have the latest information about travel conditions. Remember to give yourself plenty of extra time to reach your destination.

If you can, please consider options to get around without driving. Riding transit and biking can be good ways to avoid traffic, but please note that some bus routes may also be affected by temporary traffic closures or detours, including short-term re-routes.

Our Seattle Department of Transportation (SDOT) engineers can adjust traffic signal timing within the city of Seattle based on expected closures and any necessary re-routing. We may also post messages on dynamic message signs when needed.

How to stay informed

King County Metro publishes service advisories online and sends transit alerts to riders notifying them of bus re-routes and travel changes. You can see if your route is affected by visiting Metro’s service advisories page .

We also encourage you to sign up for Metro’s transit alerts and to monitor local news reports and social media updates.

• Sign up for King County Metro transit alerts
• Follow tweets from King County Metro , SDOT Traffic , and WSDOT Traffic .

Thank you again for your patience and cooperation during this Presidential visit.

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