marks and spencer travel money telephone number

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• United Kingdom

Marks & Spencer Travel Money

Find out more about marks & spencer's travel money options with our useful guide..

In this guide

• What services does Marks & Spencer offer?
• What currencies can I order through Marks & Spencer?
• How much can I transfer with Marks & Spencer?

How soon can I get my money?

How safe is my money, are there any fees i might have to pay.

• Customer service information for M&S

As well as socks, pants, and sandwiches Marks & Spencer also buy and sell travel money. If you need some cash you can visit your nearest M&S Bureau de Change – available in over 120 M&S stores across the UK.

• Wide range of foreign currencies
• SameDay Click & Collect
• Order between £150 and £2,500

What services does Marks & Spencer offer?

M&S offers two services:

• Buy in store. You’re able to visit your nearest store to get hold of some travel money. Head to the M&S website to find your nearest store!
• Home delivery. If you have an M&S Credit Card or Chargecard, you can order between £100 and £2,500 of foreign currency online or over the phone. And if you order your travel money before 1pm, M&S will deliver it to your home address the next working day.

M&S also offer a buy-back service, so you can sell your leftover travel money at the buy-back rate on the same day you return it.

What currencies can I order through Marks & Spencer?

Here’s a list of some of the main currencies that are available with M&S:

• Argentine Peso (ARS)
• Australian Dollar (AUD)
• Bahraini Dinar (BHD)
• Brazilian Real (BRL)
• Brunei Dollar (BND)
• Bulgarian Lev (BGN)
• Canadian Dollar (CAD)
• Chilean Peso (CLP)
• Chinese Yuan Renmibi (CNY)
• Croatian Kuna (HRK)
• Czech Koruna (CZK)
• Fiji Dollar (FJD)
• Hong Kong Dollar (HKD)
• Hungarian Forint (HUF)
• Iceland Krona (ISK)
• Indonesaian Rupiah (IDR)
• New Israeli Sheqel (ILS)
• Jamaican Dollar (JMD)
• Japanese Yen (JPY)
• Jordanian Dinar (JOD)
• Kenyan Shilling (KES)
• Kuwaiti Dinar (KWD)
• Malaysian Ringgit (MYR)
• Mauritius Rupee (MUR)
• Mexican Peso (MXN)
• New Zealand Dollar (NZD)
• Norwegian Krone (NOK)
• Omani Rial (OMR)
• Peruvian Nuevo Sol (PEN)
• Philippine Peso (PHP)
• Polish Zloty (PLN)
• Qatari Rial (QAR)
• Romanian Leu (RON)
• Russian Ruble (RUB)
• Saudi Riyal (SAR)
• Singapore Dollar (SGD)
• South African Rand (ZAR)
• South Korean Won (KRW)
• Swedish Krona (SEK)
• Swiss Franc (CHF)
• New Taiwan Dollar (TWD)
• Thai Baht (THB)
• Trinidad and Tobago Dollar (TTD)
• Turkish Lira (TRY)
• UAE Dirham (AED)
• US Dollar (USD)
• Vietnamese Dong (VND)
• Aland Islands (ALA)
• Andorra (AND)
• Argentina (ARG)
• Australia (AUS)
• Austria (AUT)
• Bahrain (BHR)
• Belgium (BEL)
• Brazil (BRA)
• Brunei (BRN)
• Bulgaria (BGR)
• Canada (CAN)
• Chile (CHL)
• China (CHN)
• Croatia (HRV)
• Cyprus (CYP)
• Czech Republic (CZE)
• Estonia (EST)
• Finland (FIN)
• France (FRA)
• French Guiana (GUF)
• French Southern Territories (ATF)
• Germany (DEU)
• Greece (GRC)
• Guadeloupe (GLP)
• Hong Kong (HKG)
• Hungary (HUN)
• Iceland (ISL)
• Indonesia (IDN)
• Ireland (IRL)
• Israel (ISR)
• Italy (ITA)
• Jamaica (JAM)
• Japan (JPN)
• Jordan (JOR)
• Kenya (KEN)
• Kuwait (KWT)
• Latvia (LVA)
• Lithuania (LTU)
• Luxembourg (LUX)
• Malaysia (MYS)
• Malta (MLT)
• Martinique (MTQ)
• Mauritius (MUS)
• Mayotte (MYT)
• Mexico (MEX)
• Monaco (MCO)
• Montenegro (MNE)
• Netherlands (NLD)
• New Zealand (NZL)
• Norway (NOR)
• Philippines (PHL)
• Poland (POL)
• Portugal (PRT)
• Qatar (QAT)
• Reunion (REU)
• Romania (ROU)
• Russia (RUS)
• Saint Barthelemy (BLM)
• Saint Martin (MAF)
• Saint Pierre And Miquelon (SPM)
• San Marino (SMR)
• Saudi Arabia (SAU)
• Singapore (SGP)
• Slovakia (SVK)
• Slovenia (SVN)
• South Africa (ZAF)
• South Korea (KOR)
• Spain (ESP)
• Sweden (SWE)
• Switzerland (CHE)
• Taiwan (TWN)
• Thailand (THA)
• Trinidad And Tobago (TTO)
• Turkey (TUR)
• United Arab Emirates (ARE)
• United States (USA)
• Vietnam (VNM)

How much can I transfer with Marks & Spencer?

Orders are subject to a minimum value of £150 and a maximum value of £2,500.

Once you have ordered your card it can take up to ten working days for you to receive it. However, providing there are no delays with Royal Mail, you will typically receive your card within five working days . FairFX do not have a fast track service and you cannot collect our cards from any collection points.

Unlike cash, if you lose it or it’s stolen, FairFX have you covered. (See FairFX’s terms and conditions for further details). You’re also covered against shocks on your statement when you get home. It’s all there, in real time, upfront.

There is a £5 post and packaging charge for orders with a total value of less than £500. Orders of £500 or more are delivered free.

Customer service information for M&S

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2 Responses

I want to buy $100 & 100 euros at handforth dean

Hi Dr. Russ,

Thank you for reaching out to Finder.

If you want to purchase currency. M&S offers two services:

Buy in store. You’re able to visit your nearest store to get hold of some travel money. Head to the M&S website to find your nearest store! Home delivery. If you have an M&S Credit Card or Chargecard, you can order between £100 and £2,500 of foreign currency online or over the phone. And if you order your travel money before 1pm, M&S will deliver it to your home address the next working day.

Hope this helps!

Cheers, Reggie

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Marks & Spencer Travel Money : Maximizing Value with M&S Travel Money on Your Trips

Table of Contents

Click & collect and sameday click & collect, advantages of using m&s travel money, staying updated on exchange rates, pre-travel currency purchase, comparing m&s travel money with other providers, real customer experiences and testimonials.

N avigating the complexities of travel finance is a crucial aspect of preparing for international travel. For UK travelers, M&S Travel Money emerges as an attractive solution, offering a blend of convenience, competitive rates, and flexibility. This article aims to guide you through the nuances of maximizing the value of M&S Travel Money, ensuring your trips are as cost-effective as they are enjoyable.

Overview of M&S Travel Money Services

Marks & Spencer, a household name in the UK, extends its services to travel finance through Marks & Spencer Travel Money . They provide a versatile array of options for obtaining foreign currency, tailored to suit different travel needs. Services include Click & Collect, SameDay Click & Collect, and a wide selection of currencies, ranging from the popular euro and US dollar to currencies like the UAE dirham, Bulgarian lev, Turkish lira, Thai baht, and Mexican peso. These services are available in over 450 stores, offering unparalleled accessibility and ease for travelers​​​​​​.

The Click & Collect service allows travelers to order between £150 and £2,500 of currency, including euros and US dollars, and collect it from the next day in over 450 M&S stores. The SameDay Click & Collect option further enhances convenience, providing a swift solution for last-minute currency needs. This flexibility in currency collection options caters to a wide range of traveler schedules and preferences​​​​.

M&S Travel Money stands out for its competitive exchange rates, particularly for euros and US dollars, when using the Click & Collect service. This service allows customers to lock in today’s rate, pay now, and collect the currency at a time convenient for them, ensuring they get the best possible deal​​​​. Another significant advantage is the travel money buy-back service, where M&S will buy back your leftover holiday money at the buy-back rate on the day you return it to the Bureau de Change. This service is applicable for all unused notes in any denomination sold by M&S, adding significant value and peace of mind for travelers​​.

Expert Tips for Managing M&S Travel Money

Maximizing the value of M&S Travel Money requires strategic planning and timely actions:

Keeping an eye on currency exchange rates can lead to additional savings. M&S Travel Money offers competitive rates, but timing your currency exchange to coincide with favorable rates can enhance your savings even further​​​​.

Buying travel money before your trip can be an important part of pre-holiday preparation. M&S’s currency converter tool is a handy resource for getting the latest exchange rates across worldwide holiday destinations. Planning ahead with this tool can help you decide the right amount and time to exchange your money​​.

When compared to other travel money providers in the UK, M&S Travel Money distinguishes itself through its competitive rates, particularly for popular currencies like euros and US dollars. The wide range of currencies available, combined with the convenience of their Click & Collect and SameDay Click & Collect services, positions M&S as a strong contender in the market. Additionally, the buy-back service offered by M&S adds an extra layer of value, setting it apart from many competitors who may not offer similar services​​​​​​.

Customers who have used M&S Travel Money often highlight the ease and convenience of the service. Positive feedback frequently mentions the efficient Click & Collect service, competitive exchange rates, and the peace of mind provided by the buy-back service. These testimonials underscore M&S’s commitment to customer satisfaction and its reputation as a reliable travel money provider.

M&S Travel Money offers a comprehensive solution for your travel finance needs, combining competitive rates, convenience, and customer-focused services. Whether you’re planning a quick getaway or an extended international journey, consider M&S Travel Money for a stress-free and cost-effective financial experience. For more information and to make the most of your next trip, visit M&S Travel Money .

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The Registered Office of Marks & Spencer Marks and Spencer Group plc Waterside House 35 North Wharf Road London W2 1NW Telephone: 020 7935 4422 Registered number: 4256886 Place of registration: England and Wales

For Retail Customer Services Telephone: 0333 014 8555 Online Customer Help Centre: https://www.marksandspencer.com/c/help Web address: https://www.marksandspencer.com/

For shareholder enquiries Please contact our registrar, Equiniti. Web address: https://equiniti.com/uk/contact-us/shareholder-enquiries/

For CNF submission Access the Claims Portal: Select Marks and Spencer plc as the compensator when completing the form.

If you are a customer requiring information, please contact our Retail Customer Services team: By phone Telephone: 0333 014 8555

Web address and email: https://www.marksandspencer.com/c/help

To contact your local M&S store directly Please use our store finder: Web address: https://www.marksandspencer.com/MSResStoreFinderGlobalBaseCmd

Before contacting our registrar or the Investor Relations team, please remember you can use this website to:

• Check the  FAQs section  for answers to frequently asked questions
• Register to get news email alerts from us
• Download or view online the latest  annual report
• Download or view the latest  results and presentations
• Check the  dividend  payment date
• Contact our registrars  Equiniti  for questions related to your shareholding
• Contact  Deutsche Bank  for questions related to ADRs

Notifications under DTR 5 Email: [email protected] Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.

Shareholder enquiries – registrar Our share register is managed and maintained by our registrar,  Equiniti . If you have a general query about your shareholding, dividends, shareholder documentation or if you would like to notify of a change of address, please contact Equiniti via one of the options below: Note: Notifications to the Company made in accordance with the Disclosure and Transparency Rules, including notifications of major interests in shares (TR-1 submissions) should be submitted only to the email address above. We are unable to respond to customer or shareholder queries submitted to this inbox.

Telephone: 0345 609 0810 Telephone number from outside the UK: +44 121 415 7071 Website: www.equiniti.com Address: Equiniti Limited  Aspect House  Spencer Road  Lancing  West Sussex  BN99 6D

Shareholder enquiries – M&S Investor Relations Email: [email protected] Note: This email address is for general enquires only and should not be used for serving information or documents on the Company. This includes disclosures under the Listing Rules and the Disclosure and Transparency Rules. ADDRESS: M&S Investor Relations Marks and Spencer plc  Waterside House   35 North Wharf Road  London  W2 1NW

Shareholder Enquiries – M&S Group Secretariat Please note that general shareholder enquiries should be directed to Equiniti using the contact details provided above. ADDRESS: M&S Group Secretariat Marks and Spencer plc Waterside House  35 North Wharf Road London W2 1NW CATEGORY: Investors

Shareholder enquiries – American Depositary Receipts (ADRs) Telephone: Deutsche Bank ADR broker services desks New York: Tel +1 212 250 9100 Toll-free number: (800) 937-5449 Direct dial: (718) 921-8124 London: +44 207 547 6500 ADDRESS: Contact details for registered ADR holders: Deutsche Bank Shareholder Services American Stock Transfer & Trust Company Operations Center 6201 15th Avenue Brooklyn, NY 11219 Email: [email protected]

You may find the information you need in the following sections:

• Reports, Results and Presentations : download our Annual Reports and Plan A Reports and financial results presentations; view webcasts
• Press Releases : read all our press releases  
• Multimedia Library : browse our multimedia library for photos of our Board; product images from our food, clothing and home media library; photos of our stores  
• Follow M&S Corporate PR on Twitter @MandSnews  

Corporate PR Telephone: 020 8718 1919 Urgent out-of-hours enquiries: 020 8718 2000 Email: [email protected]

Clothing, Home & Beauty PR For all Clothing, Home & Beauty Product PR enquiries, please email a member of the team: [email protected] Rachel Reynolds – PR Manager Sophie Barton – PR Manager Kimberley Knight – PR Manager Emily Hart – Press Officer Carolyn Smith – Showroom Manager

Food PR Email: [email protected]

M&S Bank  Telephone: 01244 676177

Non-press enquiries

If you are a customer with an enquiry, please contact our Customer Service team on 0333 014 8000 or see under CUSTOMERS  for more contact details.

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Opening hours

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One of Fosse Park’s original stores, M&S continues to bring quality, great value food, clothing and homeware to the people of Leicestershire and beyond. M&S is the only place at Fosse Park to shop for quality, fresh groceries as well as providing contemporary style across clothing and homeware. In store, M&S Fosse Park also offers a number of services including underwear fittings, suit fittings and currency exchange as well as two separate café areas to rest and refuel on those busy shopping days.

Bank Holiday opening hours may vary. Please call the store to check before you plan your visit.

Marks and Spencer’s Insurance Review & Contact Number

Marks and Spencer’s Insurance: A Comprehensive Review & Contact Information

Marks and Spencer (M&S) Bank has carved a niche for itself in the financial services sector, and insurance is no exception.

They offer a range of insurance products to cater to various needs, partnering with established underwriters like Aviva.

This review delves into the nitty-gritty of M&S insurance, exploring each type in detail, analyzing customer reviews, and providing vital contact information. By the end, you’ll be well-equipped to decide if M&S insurance is the right fit for you.

A Look at M&S Insurance Products:

Car Insurance: Geared towards protecting your prized vehicle, M&S car insurance comes in two flavors: Standard and Premier. Standard coverage acts as a safety net against common perils like fire, theft, and accidental damage. Premier, on the other hand, offers a more comprehensive shield, encompassing additional features like vandalism, windscreen cover, and even personal injury claims.

• Who should consider it? This insurance is ideal for car owners seeking a balance between affordability and protection. Standard coverage might be suitable for older vehicles or those driven less frequently, while Premier caters to those seeking peace of mind for newer or more valuable cars.

Home Insurance: Your home is likely your most significant asset, and M&S helps safeguard it with Standard and Premier home insurance options. Both levels provide protection against unforeseen events like fire, flood, theft, and storms. Standard coverage typically focuses on the building structure, while Premier extends to cover your possessions as well.

• Who should consider it? M&S home insurance is a good option for homeowners and tenants alike. Standard coverage might be suitable for tenants or those with minimal possessions. Premier caters to homeowners with valuable furniture, electronics, or sentimental belongings.

Travel Insurance: For the wanderlust-stricken, M&S offers flexible travel insurance. You can choose from single-trip or multi-trip coverage, depending on your travel habits. M&S allows customization to fit your specific needs, including cancellation cover for unforeseen circumstances, medical emergencies while abroad, and baggage loss or damage.

• Who should consider it? This insurance is a must-have for any traveler. Even the most meticulously planned trip can be disrupted by unexpected events. M&S travel insurance provides peace of mind and financial protection against such situations.

Pet Insurance: Our furry companions are family too, and M&S pet insurance acknowledges that. They offer various coverage levels to ensure your pet receives the best possible care in case of illness or accidents. As an added perk, M&S incentivizes pet insurance by offering vouchers to spend in their stores for each insured pet (excluding renewals).

• Who should consider it? Pet insurance is a wise investment for responsible pet owners. Veterinary bills can be expensive, and pet insurance helps alleviate the financial burden associated with unexpected medical emergencies.

M&S Insurance: Decoding Customer Reviews

Customer reviews offer valuable insights into an insurance provider’s strengths and weaknesses. Here’s a breakdown of what M&S customers have to say:

Car Insurance: Reviews for M&S car insurance paint a mixed picture. While some customers laud the competitive quotes and the streamlined process of obtaining a policy, others express dissatisfaction with sharp premium hikes during renewal and cumbersome claims procedures.

• Actionable Insights: If you’re considering M&S car insurance, be prepared for potential price increases at renewal. It’s crucial to compare quotes from other providers before renewing to ensure you’re getting the best deal. Research the claims process beforehand to understand the steps involved and potential timelines.

Home Insurance: Similar to car insurance, M&S home insurance reviews are a blend of positive and negative experiences. While some find the policies affordable and straightforward, others report challenges reaching customer service and delays in settling claims.

• Actionable Insights: Before committing to M&S home insurance, assess your priorities. If prompt and efficient customer service is crucial, delve deeper into their customer service reviews to gauge their responsiveness. Consider including a clause requiring a specific claims settlement timeframe in your policy (if possible).

Travel Insurance: Reviews for M&S travel insurance are generally more favorable. Customers seem to appreciate the flexibility in choosing coverage options and the overall value for money.

• Actionable Insights: M&S travel insurance appears to be a strong contender in this category. However, don’t stop there. Get quotes from other providers and compare coverage details and pricing to ensure you’re getting the most comprehensive plan for your specific travel needs.

Pet Insurance: M&S pet insurance receives positive feedback for its competitive prices and streamlined claims process. Customers seem happy with the coverage offered for their pets’ well-being. However, some reviews mention limitations in coverage for certain pre-existing conditions.

• Actionable Insights: When considering M&S pet insurance, meticulously examine the policy wording to understand what pre-existing conditions are excluded. If your pet has any pre-existing health concerns, ensure the policy covers them or consider a provider with more inclusive coverage.

Beyond the Reviews: Additional Considerations for M&S Insurance

While customer reviews provide valuable insights, a more comprehensive approach is necessary. Here are some additional factors to ponder before deciding:

Understanding the Underwriter: It’s important to remember that M&S Bank itself doesn’t underwrite the insurance policies. They partner with established insurance providers like Aviva. Therefore, researching the underwriter’s reputation for claims handling, financial stability, and customer service can be highly beneficial.

Discount Potential: M&S offers various discounts on their insurance products, making them potentially more attractive. These can include:

• Multi-policy Discounts: Bundling your car and home insurance, for instance, can lead to significant savings.
• Loyalty Programs: Being a loyal M&S customer might entitle you to additional discounts. Check their website or inquire with customer service for details.

Tailoring Your Coverage: M&S allows customization within certain policies, particularly travel and pet insurance. Carefully assess your needs and choose the coverage options that best suit you. Don’t pay for unnecessary extras, but ensure you have adequate protection for the things that matter most.

M&S Bank Insurance Contact Numbers:

• General Inquiries: 0333 014 3888 (M&S Bank)
• Car Insurance: 0344 412 2160 (24/7)
• Home Insurance: 0800 980 8750
• Travel Insurance: Contact details will be provided in your policy documents
• Pet Insurance: Contact details will be provided in your policy documents

The Final Verdict: Is M&S Insurance Right for You?

M&S Bank offers a variety of insurance products that cater to diverse needs. They boast competitive quotes, a streamlined application process, and the convenience of bundling multiple policies.

However, customer reviews highlight potential drawbacks like rising renewal costs and occasional challenges with customer service.

Here’s a quick recap to help you decide:

Go for M&S Insurance if:

• You prioritize competitive quotes and a user-friendly application process.
• You plan to bundle multiple policies and want the convenience of a single provider.
• Value for money is a major consideration, and reviews for your chosen M&S insurance product (travel or pet) are positive.

Consider alternatives if:

• Consistent customer service is paramount, and M&S reviews raise concerns in this area.
• You’re apprehensive about potential price hikes at policy renewal.
• You have specific coverage needs that M&S doesn’t adequately address.

Remember: Don’t solely rely on M&S. Always get quotes from other reputable insurance providers to compare coverage options, pricing, and customer service ratings.

By conducting thorough research and understanding your specific needs, you can make an informed decision and choose the insurance plan that best protects you and your loved ones.

Tags: m&s car insurance m&s insurance marks and spencer home insurance marks and spencer travel insurance

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Single trip travel insurance

Whether it’s a weekend break, a family holiday or the trip of a lifetime, nothing should stop you enjoying your break.

Having the right single trip insurance can help banish that “what if” feeling that can spoil even the most magical of holidays.

Knowing you're covered should you suffer an accident or if something goes wrong can give you the peace of mind you need.

M&S Travel Insurance can help you prepare for your break with a single trip policy you can tailor to suit your needs. But is single trip the right insurance for you? Keep reading to find out here.

Get a quote

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M&S Travel Insurance is underwritten by Aviva Insurance Limited.

What is single trip travel insurance?

Single trip travel insurance policies provide cover for one holiday or trip abroad. A popular type of travel insurance for holiday-makers, the majority of all travel policies sold are for single trips. Most policies cover a variety of eventualities, including illness and injury, cancelling or coming home early.

Is single trip travel insurance right for me?

If you're planning a one-off holiday or business trip, a single trip travel insurance policy is likely to be your best option as they are typically cheaper than annual insurance policies. Single trip insurance policies are purchased based on where you're going and what you plan on doing, providing you with cover that meets your needs.

Even if you're travelling a couple of times per year, taking out a single trip travel insurance policy for each holiday you're planning may still work out to be a cheaper option than annual travel insurance (also called multi-trip travel insurance) which provides cover for multiple trips in a 12 month period.

However, if you plan to go abroad several times in a year, it's worth looking into multi-trip travel insurance . Just check that all the countries you plan to visit are covered by the policy – and that you're still insured if one of your trips is doing something adventurous like skiing, for example.

What is covered by single trip travel insurance with M&S Bank?

We all want to do different things on holiday and, on top of this, we all have different budgets. That's why M&S Bank offers flexible insurance policies that can be tailored to the needs of your trip – and your wallet.

The main benefits of our policy include:

Medical cover

M&S Bank single trip travel insurance can cover the cost of care incurred by unforeseen injuries and illnesses for up to £10 million. You're also covered for a variety of sports and activities. What's more, if you need to stay in hospital while on holiday, M&S Bank pays you up to £20 a day to help keep you comfortable. That's a lot of grapes.

Travel disruption cover

If you miss your flight or your transport is delayed due to bad weather, strikes or even volcanic ash, travel disruption cover helps get you to your destination. We’ll also provide cover if your accommodation is made uninhabitable and you need to move to a different hotel.

Legal expenses and personal liability

If you're unlucky enough to suffer an illness or injury while travelling, as a result of someone else's actions, M&S Bank will cover legal costs up to £25,000. On the flip side, we can provide personal liability cover of up to £2,000,000 to cover costs should you accidentally injure someone or damage their property.

Other optional extras

With a single trip policy from M&S Bank, optional extras are available to help tailor your policy to meet your needs. From cover for your belongings to winter sports cover. 

M&S Travel Insurance does not provide cover for:

• Any event, circumstances or incident you knew about (or were reasonably expected to know about) at the time you booked your trip or purchased your policy (whichever is later).
• Costs which are recoverable from your travel and/or accommodation provider/agent, your debit/credit card provider, PayPal, ABTA, ATOL or similar.
• Travelling against Foreign Commonwealth and Development Office (FCDO) advice. This includes advice or measures put in place by governments and local authorities in the UK or abroad.

Looking for a quote?

Getting a single trip travel insurance quote is quick and easy; we only need a few details, and you can apply straightaway.

Get a quote for M&S Travel Insurance

M&S Travel Insurance is underwritten by Aviva Insurance Limited. No age limit for single trip travel insurance.

Existing travel insurance customer information

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Important documents

M&S Travel Insurance Product Information Document

M&S Travel Insurance Policy Booklet

M&S Travel Insurance Summary of Cover limits

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How do I make a claim?

If you need to make a claim and your policy number begins 820, please call us on 0330 024 6848 as soon as possible. Lines are open 8am–6pm Monday to Friday and 9am–5pm Saturday.

If your policy number begins MTV, please call us on 0800 051 4780 to make a claim. If you are overseas and need to make a claim, please call +44 1603 603 783. Lines are open 24 hours a day, 7 days a week.

Please have your policy number to hand when you call.

What's a policy excess?

This is the amount of money you have to pay if you make a claim.

M&S Travel Insurance has an excess of £100 per person per claim and you can choose to reduce the excess to £50 which will increase your premium.

Are there any charges to change or cancel my policy?

To make sure that you have the right cover in place, please let us know of any changes during the annual policy term. We do not make any charges for mid term changes.

If you cancel your policy within 14 days of receiving your policy documentation we will refund all premiums paid provided you have not travelled or made a claim, and there has been no incident which may result in a claim being raised.

If you wish to cancel the policy after the 14 days then there will be no cancellation charge and no refund of premium will be made.

Will I have to declare any medical conditions?

You need to tell us if you, or anyone else on your policy, have had any illness, injury or disease within the last 12 months where they have:

• Been prescribed medication and/or
• Received or are awaiting, medical treatment, tests or investigations and/or
• Been referred to, or had a follow up with, a specialist and/or
• Been admitted to hospital or had surgery

You may also want to

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Everything you need to know about your online security, including phishing emails and keeping your personal data safe, so you can shop with peace of mind.

Always keep your password secret, including never re-using the same password for multiple websites e.g. your M&S account password should be different from any other online services you use. If you are using the same password, change it as soon as possible. Check online resources regularly to discover if any of your accounts and passwords have been compromised – if they have, immediately change your passwords and never re-use passwords across sites. Choose passwords that are difficult for others to guess. The National Cyber Security Centre publishes guidance on this. If you’re using a shared or public computer, it’s best to log out of your account completely when you’ve finished shopping. You might also want to look at our privacy policy for more details.

Yes, your data is safe with M&S. We comply with the Data Protection Act. Your account, personal details and any order details are protected. Take a look at our privacy policy for more details. 

Phishing emails are emails that claim to be from well-known companies which try to get you to hand over sensitive information such as account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud. We will never ask you to confirm any account or credit card details via email. If you do receive an email claiming to be from marksandspencer.com asking you to do so, please do not respond to it.

We’re aware of a number of spoof emails in circulation, including one purporting to contain a voucher offering £250 off at M&S, one inviting you to claim an unclaimed gift card and a fraud check email. None of these are genuine. Please do not follow any links included such messages as they may take you to a fraudulent website, and please do not share any requested information.

We will never, for any reason, ask you to send us the following information in an email:

• Your national insurance number or VAT registration number
• Your bank account information, credit card number, PIN number or credit card security code
• Your mother’s maiden name or other information that could be used to identify you (such as your birth city or your favourite pet’s name)
• Your marksandspencer.com password

If you do receive an email which you believe to be a phishing email, contact Action Fraud , the National Fraud & Cyber Crime Reporting Centre. As they receive substantial examples of these kind of emails, they have the power to investigate and enforce. Marks & Spencer security has no direct power to stop these scams so reporting it this way would be the most beneficial.

For more details, read our full privacy and security policy.

• Click ’sign in’ at the top right-hand corner
• A pop up box will appear, click ’forgot password?'
• Enter your email address
• An email with a password reset link will be sent to that email address, please follow the instructions within that email
• Please choose a password that you haven’t used before. To help protect your account, you need to choose a new password every time you reset it.
• Please allow a few minutes for the email to arrive in your inbox
• If you cannot find the email, please ensure you have checked your spam/junk folders
• If you have requested more than one password reset email, please ensure you use the link in the latest email received

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