masta travel clinic reviews

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Reviews 2.8.

Most relevant

AVOID at all costs

AVOID at all costs! Lloyds Pharmacy LP5264. Charged me £20 for consultation then booked me for a Yellow Fever jab. The night before, called….no stocks and there was a double booking. Rescheduled for today…2 weeks later. Called an hour beforehand to tell me no stocks! Phone left ring for 1 hour. Central booking system is a disgrace. I travel in 2 weeks and had I not found an alternative provider, I would be unable to travel. Total disregard for the customer but happy to take their money and fail to provide the service.

Date of experience : January 30, 2023

Fantastic Masta Travel Clinic service…

Fantastic Masta Travel Clinic service at Bellshill, Scotland (inside Lloyds Pharmacy). Tara checked our travel plans thoroughly and we were vaccinated in no time - we hardly even felt them!. She shared some useful advice and tips and it was clear that she is both very experienced in her job and well travelled too. Thanks Tara :)

Date of experience : October 20, 2022

Utter garbage

Travelled 30 minutes to their clinic for an appointment made two weeks prior, only to be told that there was no Pharmacist available on site for the next three weeks, so they couldn't do my vaccinations. No attempt was made to contact me to notify me ahead of time. Terrible customer service. Will avoid at all costs in future.

Date of experience : February 04, 2022

Went for bloods for chicken pox tv…

Went for bloods for chicken pox tv needed for work , should hear in 24 hrs, week later, no results contacted to be told lab out of reagent, don’t know when have it in ?? Rang April mid wats happening, need to go back to work , we will get the nurse to email you, nothing week later , now sat Qi ng on phone 40 mins and counting , paid £180.00, no refund

Date of experience : April 23, 2021

Computer and call centre says no

The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment

Date of experience : November 04, 2017

AVOID AVOID AVOID DONT WASTE YOUR TIME

Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.

Date of experience : October 12, 2020

Would use again...

Booked an appointment for some travel vaccines. Received good advice from Tara at the Bellshills branch and received our vaccines the same day. Would use again.

Date of experience : October 18, 2022

utterly not fit for purpose

Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.

Date of experience : January 30, 2019

Technical issues and poor communication.

Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.

Take your money for no service

Booked fit to fly and day 2 PCR at £79.00 each Had the first test done in Lloyds in ST Andrews and was told I would be lucky to get the result in time. Due to the delay I changed my flight While away the rules on day 2 changed so I cancelled the PCR and organised a lateral flow test elsewhere On my return I telephoned Lloyds in St Andrews to confirm cancellation which they did. They also advised me to check my credit card statement to see if I had been charged which I had. On contacting MastaTravel health I was told the charge was non refundable. I would recommend to anyone to avoid dealing with this company. The service is appalling and they are only interested in your money. Hopefully soon their services will no longer be required if politicians see sense.

Date of experience : February 03, 2022

MASTA Harrogste .Really poor customer service

Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.

Date of experience : December 09, 2019

Nearly got wrong vaccination!

My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.

Date of experience : April 07, 2014

DON'T GO! Terrible experience

DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful

Date of experience : December 19, 2020

Joke company

Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???

Date of experience : April 30, 2019

Highway Robbery and Total Inefficiency

Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.

Date of experience : June 03, 2019

MASTA HARROGATE. Faultless. Recommended

MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.

Date of experience : January 17, 2019

Requested very simple advice regarding…

Requested very simple advice regarding a vaccination to be told “I don’t know, I’m not medically trained”. This is fair enough, however the question didn’t require a medical answer and the ‘can’t be bothered’ attitude just put me off using them completely.

Date of experience : July 26, 2022

highly satisfied

highly satisfied. good job for the price!!

Date of experience : September 03, 2019

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Reviews 2.8.

Most relevant

AVOID at all costs

AVOID at all costs! Lloyds Pharmacy LP5264. Charged me £20 for consultation then booked me for a Yellow Fever jab. The night before, called….no stocks and there was a double booking. Rescheduled for today…2 weeks later. Called an hour beforehand to tell me no stocks! Phone left ring for 1 hour. Central booking system is a disgrace. I travel in 2 weeks and had I not found an alternative provider, I would be unable to travel. Total disregard for the customer but happy to take their money and fail to provide the service.

Date of experience : 30 January 2023

Fantastic Masta Travel Clinic service…

Fantastic Masta Travel Clinic service at Bellshill, Scotland (inside Lloyds Pharmacy). Tara checked our travel plans thoroughly and we were vaccinated in no time - we hardly even felt them!. She shared some useful advice and tips and it was clear that she is both very experienced in her job and well travelled too. Thanks Tara :)

Date of experience : 20 October 2022

Utter garbage

Travelled 30 minutes to their clinic for an appointment made two weeks prior, only to be told that there was no Pharmacist available on site for the next three weeks, so they couldn't do my vaccinations. No attempt was made to contact me to notify me ahead of time. Terrible customer service. Will avoid at all costs in future.

Date of experience : 04 February 2022

Went for bloods for chicken pox tv…

Went for bloods for chicken pox tv needed for work , should hear in 24 hrs, week later, no results contacted to be told lab out of reagent, don’t know when have it in ?? Rang April mid wats happening, need to go back to work , we will get the nurse to email you, nothing week later , now sat Qi ng on phone 40 mins and counting , paid £180.00, no refund

Date of experience : 23 April 2021

Computer and call centre says no

The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment

Date of experience : 04 November 2017

AVOID AVOID AVOID DONT WASTE YOUR TIME

Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.

Date of experience : 12 October 2020

Would use again...

Booked an appointment for some travel vaccines. Received good advice from Tara at the Bellshills branch and received our vaccines the same day. Would use again.

Date of experience : 18 October 2022

utterly not fit for purpose

Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.

Date of experience : 30 January 2019

Technical issues and poor communication.

Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.

Take your money for no service

Booked fit to fly and day 2 PCR at £79.00 each Had the first test done in Lloyds in ST Andrews and was told I would be lucky to get the result in time. Due to the delay I changed my flight While away the rules on day 2 changed so I cancelled the PCR and organised a lateral flow test elsewhere On my return I telephoned Lloyds in St Andrews to confirm cancellation which they did. They also advised me to check my credit card statement to see if I had been charged which I had. On contacting MastaTravel health I was told the charge was non refundable. I would recommend to anyone to avoid dealing with this company. The service is appalling and they are only interested in your money. Hopefully soon their services will no longer be required if politicians see sense.

Date of experience : 03 February 2022

MASTA Harrogste .Really poor customer service

Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.

Date of experience : 09 December 2019

Nearly got wrong vaccination!

My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.

Date of experience : 07 April 2014

DON'T GO! Terrible experience

DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful

Date of experience : 19 December 2020

Joke company

Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???

Date of experience : 30 April 2019

Highway Robbery and Total Inefficiency

Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.

Date of experience : 03 June 2019

MASTA HARROGATE. Faultless. Recommended

MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.

Date of experience : 17 January 2019

Requested very simple advice regarding…

Requested very simple advice regarding a vaccination to be told “I don’t know, I’m not medically trained”. This is fair enough, however the question didn’t require a medical answer and the ‘can’t be bothered’ attitude just put me off using them completely.

Date of experience : 26 July 2022

highly satisfied

highly satisfied. good job for the price!!

Date of experience : 03 September 2019

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• Independent doctor

Archived: MASTA Travel Clinic - Harrogate

Mowbray Square Medical Centre, Myrtle Square, Harrogate, North Yorkshire, HG1 5AR 0330 100 4156

Provided and run by: MASTA Limited

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All Inspections

During a routine inspection.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

MASTA Travel Clinic Harrogate provides pre-travel assessments, travel vaccinations and travel health advice. In addition, the service holds a licence to administer yellow fever vaccines. They provide services both for private patients and NHS patients who are registered with a local federation of 12 GP practices, known as the Yorkshire Health Network.

This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At MASTA Travel Clinic Harrogate some services are provided to clients under a contractual arrangement through their employer or government department. These types of arrangements are exempt by law from CQC regulation. Therefore, they did not fall into the scope of our inspection.

The lead nurse is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of inspection, we had received 23 completed CQC comment cards, all of which were overwhelmingly positive. They described the service as being very good and efficient and staff as being professional, friendly, caring and informative.

During the inspection we reviewed a range of systems and processes relating to governance, service delivery and customer care.

Our key findings were:

• There were clear systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the provider learned from them and improved their processes across all their clinic locations.
• The effectiveness and appropriateness of care provided by the service, was routinely reviewed. It ensured that care and treatment was delivered according to evidence based guidance and up-to-date travel health information and advice.
• Clients received a personalised travel plan, known as a travel health brief, which contained a risk assessment, health information, including any additional health risks relating to their destinations, and an immunisation plan specific to them.
• Staff involved clients in decisions about their care and treatment. They treated clients with kindness, compassion, dignity and respect.
• There was a leadership and managerial structure in place with clear responsibilities, roles and accountability to support good governance.
• The provider was aware of the requirements of the duty of candour.
• Staff were aware of their own roles and responsibilities. They said they felt supported by leaders and managers who were accessible when appropriate.

The areas where the provider should make improvements are:

• Consider photographic identification checks for adults who have parental responsibility for children, in order to ascertain the correct identity.
• Review policies in line with their renewal dates.

Dr Rosie Benneyworth BM BS BMedSci MRCGP Chief Inspector of Primary Medical Services and Integrated Care

17 October 2017

We carried out an announced comprehensive inspection on 17 October 2017 to ask the service the following key questions: are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

The provider MASTA Limited (Medical Advisory Services for Travellers Abroad) head office is based in Leeds. They operate several pharmacy and nurse-led travel clinics located throughout the United Kingdom.

For this inspection we visited the location at MASTA Travel Clinic Harrogate; based at Mowbray Square Medical Centre, Myrtle Square, Harrogate HG1 5AR. It is situated on the edge of Harrogate town centre and has good access to public transport and road links. There are car parking facilities outside the premises. Opening hours of the MASTA clinic are 8am to 4pm Monday, Tuesday, Wednesday, Friday and Saturday. Thursday opening hours are 11am to 7pm.

MASTA Travel Clinic Harrogate is located on the ground floor of a purpose-built health centre. They have access to one consulting room and a reception/client waiting area. Disabled access to the building and toilet facilities are available for clients.

The service provides pre-travel assessments, travel vaccinations and travel health advice. Consultations are charged either direct to the client or through the Yorkshire Health Network, as appropriate. Treatment and intervention charges vary, dependent upon what is provided. The clinic is also a registered Yellow Fever vaccination centre. MASTA Travel Clinic Harrogate has a service level agreement with a local federation of 12 GP practices (Yorkshire Health Network). This is to provide travel health services to the patients of those GP practices on their behalf. Some free of charge NHS travel vaccinations are available to Yorkshire Health Network patients if applicable; after risk assessment and subject to availability. At the time of our inspection approximately 80% of clients seen at the Harrogate clinic were referred via the Yorkshire Health Network of GP practices.

This service is registered with Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Occupational health related services, which MASTA Travel Clinic Harrogate may provide to clients under a contractual arrangement through their employer or government department, are exempt by law from CQC regulation. Therefore, they did not fall into the scope of our inspection.

The clinical team consists of five part-time travel health nurse advisors; all of whom are female. There is a receptionist, who is employed by the Yorkshire Health Network. The clinicians are supported by a range of departmental staff who are based at the head office in Leeds. This includes access to the general manager, medical lead and pharmacy staff.

A travel health nurse advisor at the location is the CQC registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

• There was an open and transparent approach to safety.
• There was analysis of reported incidents and complaints which supported improvements in service delivery and customer satisfaction.
• Governance and risk management processes were comprehensive and supported the delivery of quality care. All staff had access to policies.
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection. Comprehensive cleaning checklists were completed on a monthly, quarterly and annual basis.
• Vaccines, medicines and emergency equipment were safely managed. There were clear auditable trails relating to stock control.
• Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
• Consultations were comprehensive and undertaken in a professional manner.
• The service encouraged and valued feedback from patients and staff.
• There was a clear leadership structure. Members of the management and clinical teams were accessible and supportive.
• They had good links with local GP practices known as the Yorkshire Health Network.

There was an area where the provider should make improvements:

• Reassure themselves that the defibrillator they have access to is checked and in good working order.

Suggested companies

Superdrug health clinics, randox health.

Masta Travel-health   Reviews

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Company activity See all

Write a review

Reviews 2.8.

Most relevant

AVOID at all costs

AVOID at all costs! Lloyds Pharmacy LP5264. Charged me £20 for consultation then booked me for a Yellow Fever jab. The night before, called….no stocks and there was a double booking. Rescheduled for today…2 weeks later. Called an hour beforehand to tell me no stocks! Phone left ring for 1 hour. Central booking system is a disgrace. I travel in 2 weeks and had I not found an alternative provider, I would be unable to travel. Total disregard for the customer but happy to take their money and fail to provide the service.

Date of experience : 30 January 2023

Fantastic Masta Travel Clinic service…

Fantastic Masta Travel Clinic service at Bellshill, Scotland (inside Lloyds Pharmacy). Tara checked our travel plans thoroughly and we were vaccinated in no time - we hardly even felt them!. She shared some useful advice and tips and it was clear that she is both very experienced in her job and well travelled too. Thanks Tara :)

Date of experience : 20 October 2022

Utter garbage

Travelled 30 minutes to their clinic for an appointment made two weeks prior, only to be told that there was no Pharmacist available on site for the next three weeks, so they couldn't do my vaccinations. No attempt was made to contact me to notify me ahead of time. Terrible customer service. Will avoid at all costs in future.

Date of experience : 04 February 2022

Went for bloods for chicken pox tv…

Went for bloods for chicken pox tv needed for work , should hear in 24 hrs, week later, no results contacted to be told lab out of reagent, don’t know when have it in ?? Rang April mid wats happening, need to go back to work , we will get the nurse to email you, nothing week later , now sat Qi ng on phone 40 mins and counting , paid £180.00, no refund

Date of experience : 23 April 2021

Computer and call centre says no

The booking system is a bit accurate , the website cannot accept payments , they don’t answer their phones . There comes a point after three days of trying to give this company money that you give up and go elsewhere The service may well be good but it’s just trying to get to the place where you actually have an appointment

Date of experience : 04 November 2017

AVOID AVOID AVOID DONT WASTE YOUR TIME

Made first appointment for 2nd October. Every appointment I make they cancel a few days before, It’s now mid October and yet again another one cancelled this is my 4th appointment for my daughter. Next one they can offer is 22nd November. I’ve wasted so many days annual leave on this and they keep coming up with excuses such as oh it’s closed that day? Then why did you book me in? Same excuse every single 4 times. Would be better if they were just honest. Avoid this company, and I will be advising all my travel customers to do so to.

Date of experience : 12 October 2020

Would use again...

Booked an appointment for some travel vaccines. Received good advice from Tara at the Bellshills branch and received our vaccines the same day. Would use again.

Date of experience : 18 October 2022

utterly not fit for purpose

Wasted 15 minutes in total today on hold to 2 different numbers. Online system isn't fit for purpose - not clear and not user friendly. I get that its 2019 and we like to do things online but when your life potentially depends on it and someone is going to be sticking something in your arm, I like to speak to a human first. I stopped waiting on hold and tried to call one of their listed clinics local to me - and i got an answer machine. Tried another one and it diverted me back to the Masta (not so ) hot line. Seriously - how hard is it? I gave up in the end and googled, found another (non Masta) clinic near me who answered within 3 rings, gave me all the information I needed and got me an appointment the following morning.

Date of experience : 30 January 2019

Technical issues and poor communication.

Booked for a flu jab for me and my daughter. The clinic was closed - they had moved address without informing me. I also waited on the line for twenty minutes only to be hung up on instantly when an customer service rep finally picked up (someone pressed the wrong button?), and so I had to wait again. I am also unable to submit an enquiry form through their website. Seems like no aspect of their operation is working.

Take your money for no service

Booked fit to fly and day 2 PCR at £79.00 each Had the first test done in Lloyds in ST Andrews and was told I would be lucky to get the result in time. Due to the delay I changed my flight While away the rules on day 2 changed so I cancelled the PCR and organised a lateral flow test elsewhere On my return I telephoned Lloyds in St Andrews to confirm cancellation which they did. They also advised me to check my credit card statement to see if I had been charged which I had. On contacting MastaTravel health I was told the charge was non refundable. I would recommend to anyone to avoid dealing with this company. The service is appalling and they are only interested in your money. Hopefully soon their services will no longer be required if politicians see sense.

Date of experience : 03 February 2022

MASTA Harrogste .Really poor customer service

Booked an appointment at the MASTA clinic in Harrogate.for 3 00pm. Receptionist said it won't be long to wait because the nurse was running to time. At 3 25 I enquired how much longer I would have to wait. I was told a few minutes becauae the nurse was training a pharmacist. I'm all for training but if you have an appointment system it is contemptuous of the clinic to just ignore the system. There was no proper explanation, no apology and I was left to reflect on the fact that where there is a monopoly and no choice of provider the patient is poorly served because no matter how poir the service there's no danger of the provider losing their contract to deliver the service and no incentive to provide a good service.

Date of experience : 09 December 2019

Nearly got wrong vaccination!

My husband an I made appointment for travel vaccination through Masta at Boots, only to find when we arrived that Masta had told the pharmacist to order the wrong vaccines. Fortunately he checked with us before pumping us both full of the wrong chemicals. We therefore wasted both time and money on fares to get to Boots. Masta deny the mistake is theirs and will not agree to compensate us for the money we have lost. The appointments were hard enough to get on a Saturday as Masta have completely indequate numbers of appointments available at times convenient to those in full time work and now we have had to rearrange at great inconvenience on weekdays and on different days to each other.

Date of experience : 07 April 2014

DON'T GO! Terrible experience

DON'T GO!! Horrible experience for a COVID-19 PCR test for travelling. 48h after doing my test they had not sent my test to the lab. They blamed Royal Mail and lied to me while Royal Mail gave me proofs. I lost a day, trying to find out where my test was because at their phone number they would not help me at their email neither. I lost 145 pounds had to repeat the test with another company and they did not deliver the test on time. And more than 48hr after I sent my complaint they haven't even answered. Shameful

Date of experience : 19 December 2020

Joke company

Paid £20 for an initial consultation and then took a day off work to go for vaccinations total cost is well over £100. Turn up for my appointment and no one has a clue about it at the Charlton branch of Lloyd's pharmacy. Total joke. They are supposed to be calling me back! Doubt they will. Ironically if I was to cancel they would've charged me £20 but who is going to compensate me for my lost time and wages???

Date of experience : 30 April 2019

Highway Robbery and Total Inefficiency

Highway Robbery and Total Inefficiency I booked on line for my son, paid my £20, and up until the phone consultation all was well. The consultant was OK and she supposedly made the appointment at Boots Newcastle for the injections.This was confirmed in an email and included the address for Boots. We turned up on time only to be told that branch did not do injections and we should go to another branch, not too far away. When we got to the right branch we were told we didn't have an appointment at that branch or any other in Newcastle. I've tried to complain to Masta but they don't seem to want to give out a central telephone number and their online contact form clearly doesn't work, I've sent a few off without reply. What a shower!!! Due to these delays my son has had to miss out one recommended injection before a trip to India as we were then left with insufficient time for a second injection/dose. To add insult to injury we discovered that Boots have their own Travel Clinics in selected stores and their consultation is free. Avoid Masta, go direct to Boots.

Date of experience : 03 June 2019

MASTA HARROGATE. Faultless. Recommended

MASTA HARROGATE. Mowbray Square. Absolutely top class. From the pleasant and informative receptionist to the experienced, expert and thorough travel nurse - faultless. Best experience of this system I've had and I'm a medical professional. Highly recommended.

Date of experience : 17 January 2019

Requested very simple advice regarding…

Requested very simple advice regarding a vaccination to be told “I don’t know, I’m not medically trained”. This is fair enough, however the question didn’t require a medical answer and the ‘can’t be bothered’ attitude just put me off using them completely.

Date of experience : 26 July 2022

highly satisfied

highly satisfied. good job for the price!!

Date of experience : 03 September 2019

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TRAVEL ADVISORY

TRAVEL ADVISORY; New Clinic Serves Visitors to Moscow

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Hotel Astra Luks

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Hotel Astra Luks is an excellent choice for travelers visiting Moscow, offering many helpful amenities designed to enhance your stay.

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Enjoy your stay in Moscow!

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