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Contact TripIt support

Modified on Tue, 05 Sep 2023 at 04:52 AM

The TripIt Support team is available to answer tickets Monday-Friday during normal business hours, Pacific Time (USA).

Email support is provided to all users via our website and mobile apps.

Web: If you are unable to find the information you need on our help pages , please contact us through the Submit a ticket links located at the top of every help page.

Mobile: On our Android and iOS mobile apps, our help center can be accessed by tapping Account (bottom right) > Help Center . To send us an email, tap the menu icon (top right) > Submit a ticket .

TripIt Support:

Our support team is here to assist you Monday - Friday.
If you are a TripIt Pro subscriber be sure to select TripIt Pro as your category. This will prioritize your question to our premium user queue (after we verify you have a Pro account).
TripIt does not offer phone or chat support.
We will make every attempt to respond to your question/request/feedback within one business day.

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Tripit Support

As a member of the Tripit, you can count on our friendly and knowledgeable team to provide timely assistance with any questions or issues you may have.

To get in touch with us, simply click on the chat icon on the Tripit website or in your Tripit member area. This will create a support ticket in our system, allowing us to track and resolve your request efficiently.

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As a member of the Boost Club, you can count on our friendly and knowledgeable team to provide timely assistance with any questions or issues you may have.

To get in touch with us, simply click on the chat icon on the Boost Club website or in your Boost Club member area. This will create a support ticket in our system, allowing us to track and resolve your request efficiently.

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If you are experiencing any difficulties with your hotel booking or have questions about redeeming your vacation, our team at Redeem Vacations is here to help. Please visit our Contact Us page and our friendly staff will be happy to assist you.

If you have not received a satisfactory resolution to your support issue, please reach out to us using the quick form on our website.

This form will send your request directly to our support management team, who will either personally assist you or escalate the priority of your request to our team for further attention. We value your business and want to ensure that all of your support needs are met promptly and effectively.

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TripIt Reviews

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Reviews 2.4.

Most relevant

DO NOT USE THIS APP THEY WILL LEAK YOUR…

DO NOT USE THIS APP THEY WILL LEAK YOUR DATA I downloaded Trip-it for a holiday coming up because people on reddit recommended it. I shortly after deleted the app cause it’s awful BUT that’s not my problem. They leaked, or, tried to leak my data. Luckily every single password I use for every single platform is completely different. BE CAREFUL when creating passwords for shady or low reviewed apps. Don’t download TripIt.

Date of experience : March 15, 2024

I am quite surprised with the one star…

I am quite surprised with the one star reviews. I have been using this app now for close to 10 years. I have not seen another app come close to it. On the rare occasion a booking has not imported it is usually the way the booking has come through via email. I have gifted this app to many people now who also travel extensively like me. They have all agreed how easy this app is to use. Another thing I must point out is that I have been overseas at a number of different airports over the years and got a message from Tripit app to advise of not just a delay, but also a gate change. This was before we even got advised at the airport itself. This really is amazing. Sorry the other people didn't get to experience the app for what it really is, but I have been using this and will continue to.

Date of experience : February 23, 2024

simply didn't work

simply didn't work -- even as basic as flight bookings with the airline were never detected, and only about 1/3 of the hotel arrangements ever showed up. Cancelled the enrollment, may try again in another 10 years.

Date of experience : December 23, 2023

TripIt is a great tool to organize travel plans

I've used TripIt to successfully track multiple trips. The app tracks all segments of my plans, and lays it out in a convenient organized way, allowing me to add notes as needed. I can easily update any plans by forwarding confirmation emails, once I give permission it scans my email for any confirmation notifications as well, then adds it to the trip. I can easily modify any segment as well by easily editing it. This app has proven to be tremendously helpful in keeping track of complex travel plans...one of the best parts is that when on vacation and scheduling activities or events, you can pop that into the plans and it helps to keep me on track and organized.

Date of experience : February 09, 2023

Have used this app many times

Have used this app many times, both the free and the pro version and it's brilliant, in the free version you forward your emails to the app and it automatically adds your plans to the trip. In pro, that is automatic, as are the flight updates. I would not, however, as some have done, trust a notification that my plane has been cancelled without checking for myself. Nothing is infallible. The only delay or cancellation alert I would trust is from the airline itself. Always double check. I love this app and have recommended it to many traveler friends who love it as much as I do. Thanks TripIt

Date of experience : August 31, 2021

Felt Like a Waste of My Time

Only imported 1 / 40 of my travel itinerary emails. Website was clunky and unfriendly to use when I tried to manually import information. I was also disappointed that I could only attach 3x files per trip on the free version as I feel this should be a free feature.

Date of experience : December 18, 2022

Doesn’t work

Doesn’t work. Lots of alternatives there and my company unfortunately decided on TripIt. Mixes up dates, trips and creates ridiculous itinieries. I have to forward every booking and even then, it doesn’t understand what’s what

Date of experience : June 05, 2022

Ridiculously loud office, neither of us could hear each other, and then the lady was brusque and pretty much told me to suck it up. At the end of me bellowing down the phone and repeating myself she told me there's nothing she can do, and"is there anything else you want?" Wow!!!

Date of experience : November 01, 2019

Helped me not miss my flights!

I use their pro service and have not been disappointed yet! They sort out all my itinerary into one place so I am not going through countless emails. I would give them 5 stars if they actually had a Windows 10 App.

Date of experience : March 30, 2021

Used Tripit pro for a 3 month Europe…

Used Tripit pro for a 3 month Europe trip and essentially it was bloody useless. its algorithm for dealing set material is fine - anything that is not spot on it can not deal with. Complete waste of money.

Date of experience : July 10, 2022

It should not be so hard to make this app work

It should be easy to scan an email text, look for a date and a time, maybe even a location and add it to a calendar. TripIt works about 50% of the time. I get pro for free so I am tempted to use it but I end up just copy/paste all my travel info into a document and take it as PDF or hard copy.

Date of experience : August 09, 2022

Have written to tech dept several times…

Have written to tech dept several times in the past 6 months. My apps still will not open up. All it said TRIP IT UNDER MAINTENANCE for past 6 months. No further respond from tripit help center after that. I believe they do not want to assist me any more. V Poor system

Date of experience : May 31, 2022

Disappointing

My soccer team is going on a trip and as the only one out of 25 people I can not connect with the app. I am using and iPhone 12 and 3 different emails. It doesn’t work. I have communicated with TripIt customer care but they can’t help. Disappointing.

Date of experience : November 06, 2021

TripIt only if you really need it

I've been using Tripit for a few years now, and while I appreciate the improvements that have been made, they seem to be happening at a disappointingly slow pace. The interface can be quite sluggish, and it's particularly frustrating when it comes to adding details of who is traveling on a trip. The app also has a bad interface for sharing trip details with others, and sharing via email can be a pain. Additionally, viewing trip details through WhatsApp isn't great either. Many ferry companies still aren't recognized, and the app doesn't seem smart enough to match the dates to the right trip, which means that I often have to manually merge it. However, I do appreciate the baggage claim notification and alerts during flights, which can be quite helpful. My work provides me with Tripit Pro, but I haven't found any particularly useful features with that. Overall, while there are some positives, I still find Tripit to be a frustrating experience, and I'm not sure I would recommend it to others.

Date of experience : May 09, 2023

Best of the best

Best of the best, has saved me time and effort. The best feature is how it automatically adds my travel details to my calendar. Some have rated 'not worth it' - ha - it is free - the pro version is $49 a year and is amazing. I would not travel without this app.

Date of experience : July 29, 2021

Doesn't work

Doesn't work. The supposedly page comes up and disappears. Was looking forward for the first time for getting a planned trip thought this app

Date of experience : April 20, 2023

Prices are half elsewhere

Flights are half the price elsewhere even without sales on. Hotels are half the price. The voucher literally makes you pay double.

Date of experience : November 20, 2023

Tripit Pro - Not Worth It

Tripit I received an alert showing that my flight had been delayed. The alert came at. It was a delay from 0700 to 1730. I caught a taxi to a nearby hotel. I came back to the airport at 1500. The airline said that the flight was not cancelled. I would have to wait until the next morning to catch the next flight. I then had to buy another ticket. I made a recommendation to add VERIFY or VERIFY WITH CARRIER/AIRPORT to the end of alerts like that. We all know that travelers can get quite tired. I told them that I didn’t want to know their sources, only why the alert was wrong in general with no specifics needed. Otherwise, I see it as their reputation that takes a hit, especially with your pro membership. I did not want to speak ill of this company, if I didn't have to. The only compensation that I got was a free year of Tripit Pro. Tripit said, “We do not release our sources for where we receive our travel alerts information but have passed your feedback on to the appropriate team to help prevent future issues.” There is no way to know if they actually did that. Expecting more, Jeffrey Dean

Date of experience : September 11, 2020

Unfortunately I had to give up using…

Unfortunately I had to give up using this product. After many attemps to renew my subscription with two different credit cards and several exchanges with customer service... no solution! Please advise which competitor can provide similar service.

Date of experience : April 09, 2022

Love the Boardwalk Grill on John's…

Love the Boardwalk Grill on John's Pass. My husband swears the fish & chips are the best he's ever eaten. I know the lobster roll is the best. Certainly not fancy, but a place we keep coming back to.

Date of experience : November 22, 2021

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Tripit: Everything You Need to Know

Matt Brown, Chief Technology Officer at 10xTravel

October 29, 2019

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If you’re an avid traveler (you’re here, so I’m going to just assume that you are!), then you know that even though going on trips is often fun and exciting, the planning and transportation portions of traveling can be quite cumbersome, stressful and a burden to organize.

Image courtesy of TripIt.com

Whether you use a spreadsheet, a word document, or some other home-brew travel planning organization system that you’ve developed, having a centralized repository that contains all of your vital trip information – flights, hotels, rental cars, activities, and much much more – is essential to help execute your trip.

About 4 or so years ago, I was introduced to an app called TripIt and it’s managed our treks around the globe ever since. And to be honest, I don’t know how we traveled without it before. To date, 2019 has been a busy travel year, compromising of well over 50,000 miles flown so far, 60+ segments and almost 80 nights away from home. Various airlines, hotels and Airbnbs, rentals cars, trains, ferries, and more have all been components of these adventures, and I’ve kept on top of it all thanks to my TripIt account.

Today, I want to introduce you to TripIt and show you how I use it to stay organized for your own travel adventures.

What Is TripIt?

TripIt is a travel itinerary planning application. It was started in 2006 and is owned by the company SAP Concur, which makes a variety of travel and expense management solutions for businesses.

How It Works

Simply put, TripIt allows you to handle all of the pesky nuances of various travel confirmation documents in one centralized place that allows you to build your own itinerary in a simple to view, access, and understand format. Oh, and it’s all done in a mostly automated fashion.

The key feature of TripIt is forwarding your confirmation emails to [email protected] from the email address you have associated with your TripIt account. Every time you book a rental car, or a flight, or a hotel, you simply forward on the confirmation email you receive from the rental agency/airline/hotel to TripIt. TripIt then scrapes all of the essential information from that email, such as Name, Confirmation #, the flight dates/times/routes, etc, and creates a master itinerary for the trip.

Once it has all of the information, you can access TripIt in a number of ways – online at TripIt.com in your web browser, using their iOS or Android apps, or their most recent app for MacOS that was just released. Just log in and you’ll see all of your trips broken down by destinations in an easy format to see all of the various components of each trip. Even better, you can get all of the helpful alerts on your Apple Watch.

Easily access TripIt from a number of devices.

Have a flight to NYC, a car service scheduled to pick you up and take you to your hotel, and then ultimately a hotel reservation? Once forwarded to TripIt, these confirmation emails will quickly become a master itinerary so that you can have organized travel plans in seconds. You’ll have a reliable schedule that’s created that will help you instantly see where you need to be and when, all at your fingertips on either your phone or computer.

Further, TripIt makes it easy to share itineraries with others.

Growing up, my dad traveled a lot for work and used to always send a Microsoft Word document with his plans for each trip so that we’d know where he’d be and when he’d be there. I have to imagine this took a lot of time to put together, but it was important for my mom to know where he was and when.

Now, I share all of our trips with my parents. But I don’t put together detailed itineraries as Word documents, I simply share my trip via TripIt, and they instantly have access to all of the logistics for the trip. Piece of cake!

Easily share your TripIt itineraries with friends and family, straight from the mobile apps or the website.

TripIt Free vs TripIt Pro

TripIt has two plans – TripIt (the free version) and TripIt Pro. I highly encourage you to start off with the TripIt free version.

The TripIt free version has a number of important features such as:

Builds your master trip itinerary by simply forwarding your confirmation emails to [email protected]
Allows you to access TripIt either on the web, or on mobile apps.
Syncs your plans from your trip itinerary to your calendar
Allows you to share plans with others
Includes airport and terminal maps (a great feature!), which is great for help navigating unfamiliar airports
Allows you to store important travel documents such as frequent flyer account #’s, important passport information, global entry information, and more in a secure vault inside of the TripIt app.

The Pro version of TripIt costs just $49 per year, and includes the following key features in addition to all of the free features:

Real-Time Flight Alerts – I often get flight change and delay notifications from TripIt long before any alerts from the airline, which can be beneficial if you get rescheduled or need to make alternative plans.
Monitor for Fare Refunds – this could potentially save your hundreds or even thousands of dollars annually, but TripIt Pro will continually monitor the fares of the flight you booked, and if the prices goes down, they’ll alert you so that you can potentially get a refund. This is great if you’re a Southwest flyer where you can cancel flights for free and rebook.
Alternate Flight Finder – if you get delayed, rescheduled, or simply want an earlier flight, TripIt Pro can list out all of your options that have open seats to help you get the flight you want fast.
Check-In Alerts – You’ll get a push notification when it’s time to check-in, which is helpful if you’re a Southwest flyer in order to get the earliest boarding location possible.
Security Wait Times – it loads the wait times at the airports you’re traveling through in order to help you pick the best security line
Displays important flight information, such as up to the minute gate information (I find out about gate changes faster from TripIt alerts than I do from the airline), baggage claim location information and more.
Point Tracker – TripIt can access some loyalty programs for airlines, hotels, and credit cards, and display the balances of those programs. For programs that it can’t directly access, you can simply forward your monthly reward statements to it and it will maintain your balances. Note: If you use AwardWallet or a similar program, it has a similar level of access to the same programs, so some overlap would occur.

These are some of the main features that differentiate the free version of TripIt from TripIt Pro. I’d suggest you give the free version a trial for a few months, and if you find yourself liking it, then evaluate whether an upgrade to TripIt Pro would be worth it.

So, now that we know what TripIt is and what some of its main features are, let’s look at how we would use some of the main TripIt features before and during our travels.

Using It Before You Leave

Before using TripIt’s automated import feature, you’ll need to signup for an account. Once you have your account setup, be sure all confirmation emails from the airline/hotel/etc come to the same account you setup TripIt with. Then, simply forward that email to TripIt. A few moments later, you’ll get a confirmation email back from TripIt letting you know that your flight/hotel/etc was successfully imported, and you can login to TripIt to see it.

Simply forward your confirmation emails to [email protected], and TripIt handles the rest!

Be notified by TripIt Pro of any fare changes in your itinerary.

Once my itinerary with my flight and other travel information is loaded into TripIt Pro, the app will constantly monitor my reservations for price changes. If the price drops, they’ll send me an alert with the new pricing information as well as instructions on how to rebook at the lower price. Note: this works great on airlines like Southwest with flexible cancellation policies, but some of the traditional mainline airlines like American, Delta and United would still charge their cancellation fees. But, if the price change is big enough, it could still be worth it to pay that if the fare has dropped by a significant amount.

Now, I want to keep my parents in the loop on where I’ll be and when for my trip. So I have two options.

First, I can set up my parents in my “Inner Circle” in TripIt, which means they’ll automatically get all existing detailed trip plans, as well as automatic notifications whenever we add a new trip.

Easily share all itineraries with members of your Inner Circle.

Alternatively, I can manually share individual trips with them one-by-one.

As a bonus, TripIt Pro can send them updates on our travel status, so you know longer have to send them a text to let them know you’ve landed in Chicago, they’ll already have gotten a notification from TripIt as soon as your flight lands.

Receive check-in alerts so that you know when exactly to check in for your flight.

Lastly, if you’re flying on an airline like Southwest, where it’s best to check in 24-hours before your flight for optimal boarding order, TripIt Pro will send you a notification about 5 minutes before check-in opens for your flight.

This way, as soon as the clock strikes 9:04am and is 24 hours exactly before your flight, you can click “check-in” from your trip itinerary item in TripIt and be directed to the Southwest check-in process. This gives you the best chances for the highest boarding priority possible.

It even includes the weather forecast for your location!

Using It While Traveling

In my opinion, the day of your trip is when TripIt Pro really shines.

Enable Go Now alerts to be notified of when you need to leave to make your flight.

First up, I’ve enabled “Go Now alerts” for my trip, which uses my phone’s location to let me know when I need to start leaving for the airport. And bonus, I’m looking to use public transportation, and thankfully, TripIt Pro gives me a list of transport options for public transport as well as the price, which can be very helpful when traveling in unfamiliar cities.

Next, once I’ve started making my way to the airport, I’ll be getting an alert at some point soon with my flight information. It’ll show up to the minute information such as the boarding time, departure time, as well as what terminal and gate I’m in. This is important and helpful since these things can change regularly.

Use the TripIt app to see security wait times and a map of the terminal you’re traveling through. Animation courtesy of TripIt.com

Now that I know where my departure gate, I’ll pull up the airport map of that airport from inside the TripIt app. Here, I can zoom into the area around my gate, and find all of the restaurants, stores, and even lounges that are near my gate so that I can plan my pre-flight time accordingly.

Once I’ve arrived at the airport, I’m going to again pull up the TripIt app and make sure that the security line for my specific terminal isn’t outrageously long. If it is, I can also use the airport map again to figure out an alternative option that may be more beneficial than standing in line for 20-30 minutes.

After clearing security, I’ll check my Apple Watch, and confirm that I haven’t gotten any additional updates from TripIt indicating a gate change or a change in my departure time, and then it’s off to the lounge before boarding my flight.

Using It When You Arrive

Upon landing, I can again use the flight status alerts that TripIt sends me to confirm where I might have to make a connection, and then use the Airport map to plan how I’m going to get there, all while taxiing to the gate.

Since this is my final destination, instead I’m going to use TripIt Pro to figure out where baggage claim is. And no, I don’t need to know how to get to baggage claim as that’s one thing almost all airports have the proper amount of signage for – how to get to baggage claim.

Instead, I want to know what baggage claim carousel number our bags are going to be arriving at. Thankfully, I’ll get an alert for this shortly after we arrive at my final destination.

Final Thoughts

As I mentioned, I’ve been using TripIt Pro for a few years now, and it’s really changed the way I plan and organize my travel. I’m certainly a planner, so I need a visual and organized way to see all of the various logistics and components that make up a trip. For me, TripIt and TripIt Pro do just that, and I’ve found them to do it better than a number of similar services that I’ve tried.

I think TripIt and TripIt Pro can be a real life-saver for a number of different travelers and situations:

Has your flight been canceled due to the weather? This is bound to make a number of people make a mad dash to the nearest customer service desk to facilitate a rebooking. Not only will you likely know about the cancellation before most of the other passengers on the flight, you can also use TripIt Pro to already have a list of available alternative flights that you can put yourself on.
Are you an inexperienced traveler that gets anxious or overwhelmed by having to traverse airports? I bet there are more people that fall into this category than we might think. Well, the airport map, flight alerts, baggage information, and more, TripIt can be a lifesaver in helping to eliminate any of these fears or anxieties.

For me, only $49 for TripIt Pro is absolutely worth it. The flight monitoring feature is easily the most valuable feature for TripIt Pro, and can easily save you more than the cost of the subscription with the speed and accuracy of the alerts it gives you. It might make the difference between you making it home for dinner one night because you got the last seat on an alternate flight, and being stuck in Fargo, North Dakota for one more night in the dead of winter.

I absolutely recommend you consider looking into TripIt and TripIt Pro for use in your trip and travel planning. If you haven’t been using a trip planning tool, you need to asap! TripIt Pro has been a lifesaver for me and has made organizing trips so seamless and easy that I don’t even think about it anymore.

Not only are the trips organized ahead of time, but once I’m traveling, I’m able to use a variety of TripIt’s features to help further make our actual travel easier and less stressful.

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Editors Note: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

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Contact TripIt Support

About: Join nearly 20 million users on the world's highest-rated travel organization app! TRAVEL ITINERARY As soon as you book a flight, hotel, car or other reservation, simply forward it to [email protected] and we’ll automatically add it to your comprehensive itinerary.

How to Contact TripIt Customer Service/Support

Listed below are our top recommendations on how to get in contact with TripIt: Travel Planner. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact TripIt: Travel Planner. Discover which options are the fastest to get your customer service issues resolved.. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TripIt

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E-Mail: [email protected]

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Reported Issues: 4 Comments

By Barbara white

can't log in. keep getting message Oops something went wrong. Please try again

By fastturnz

Useless App

On my last trip, this app signed me out so frequently that I never had easy access to information when I needed it most. As a result, I was left standing around at busy airports trying to remember a password so that I could know where I needed to go for my hotel or frantically trying to sign in to the app so I could check in for a flight. In addition, there is an app for Apple watch but when the phone app signs you out, you no longer have access to information on your watch either! This app actually made my fltravel experience worse! If you want to be that guy (or lady) holding up people at a busy airport while you look up information, this is the app for you. If the developers would at least make an option to adjust how often this app signs out, include a facial recognition feature, or eliminate signing out entirely, the app would be 1,000,000 times more useable. In it's current state, the app is unreliable and adds another annoying step to the already complicated task of managing business travel.

By PreskitDave

Freakishly frustrating and sometimes great.

User interface is inadequate from iPad and iPhone. No ability to copy(duplicate) an event. No drag and drop. No ability to have overlapping vacation schedules and keep the entries separated between two users. Unable to add some details for some events, for example, an end time not available for some activities. Notes not available to add in some events. Unclear interface caused me to accidentally merge two different vacations into one “trip”, losing duplicate records which had extensive comments added. Under a cruise ship port (e.g. The port for Athens) overwrites all port notes for other ports on the same cruise. Look, if you are going to another port, why would you want to a) loose your comments regarding transportation in Venice and b) what use would Athens transportation have on the day you are in Venice. I have loved this software. I’ve used it for a half dozen trips or more. The software successfully imports most airline tickets, train tickets, and hotel reservations, etc. via a simple forwarded email. This part is very elegant in creating a calendar of a trip. It is really useful. Just travel alone or have the exact same itinerary as anyone you travel with. With this combined trip, I want to pull out my hair.

By AIM Fan for Years

Two basic functions done well, the rest of the app is unimpressive

This tool began as a master itinerary planner. You email them your itineraries from multiple sources (hotel, airline, restaurant, etc.) and it puts them together into a trip plan. This function is strong even if some small details (like sending a subsequent updated itinerary may lead to two of the same flight showing on the same date, which you then have to manually edit) can be trying. The other strong function is the points tracker, which is informative but not as critical as the trip planning tool. However, other functions sound good on paper but don’t have the usefulness a discerning traveler requires. Take the seat tracker for example. If you book a premium economy seat on BA and want to search for an outside aisle seat, you can search for aisle seats in front of the wing, behind the wing, or anywhere. This cabin can be both on and behind the wing so there’s no way to narrow the search appropriately. And if you want a premium economy cabin seat, you have to add the cabin to economy rather than say you want only premium economy. If you want an outside aisle seat (not a middle aisle), forget it - that’s not an option. So this app is the epitome of good intentions poorly delivered. But still worth using if you don’t expect too much.

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Pulling issues faced by users like you is a good way to draw attention of TripIt: Travel Planner to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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If you are a TripIt: Travel Planner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TripIt: Travel Planner.

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How to Find Trip.com Customer Service: A Step-to-Step Guide

by Trip.com

March 6, 2024

Step 1: Enter the Trip.com app to find Trip.com Customer Service

Step 2: select the trip.com customer service.

Step 3: Choose Chat Trip.com Customer Service

Step 4: Choose Call Trip.com Customer Service

Step 5: Find Call Trip.com Customer Service of Other Countries and Regions

Step 6: Choose Email Trip.com Customer Service

Step 7: Choose Emergency Assistance Trip.com Customer Service

Trip.com Customer Service Contact Number

The screenshots are only for reference.

Trip.com Customer Service

1. Step 1: Enter the Trip.com app to find Trip.com Customer Service
2. Step 2: Select the Trip.com Customer Service
3. Step 3: Choose Chat Trip.com Customer Service
4. Step 4: Choose Call Trip.com Customer Service
5. Step 5: Find Call Trip.com Customer Service of Other Countries and Regions
6. Step 6: Choose Email Trip.com Customer Service
7. Step 7: Choose Emergency Assistance Trip.com Customer Service
8. Trip.com Customer Service Contact Number
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Required personal information

Modified on Fri, 09 Jun 2023 at 02:31 AM

When using TripIt, you may receive a prompt to verify your personal information. This includes your first name, last name, home city, and your date of birth as they appear on your travel documents. We use this information to verify your identity, and to ensure that TripIt is in compliance with global trade laws. It is important that you provide full and accurate information*, or there is a risk that your account could become blocked. We will never sell your personal data and are committed to protecting your privacy. For more information, please reference the TripIt Privacy Policy .

*Note: TripIt does not allow members to use pseudonyms, fake names, business names, associations, groups, email addresses, or special characters that do not reflect accurate information as stated in our User Agreement .

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If you need to update your name or home city due to a name change or move, you can find this information stored on the Account tab of the app under Personal Information. From our new web experience, you can update it in Profile and from our legacy site you can update it in About you .

How to update your date of birth

There isn't an option to update your date of birth once it's been added to TripIt. If you entered an incorrect date, please reach out to our support team here .

How to update your first and/or last name if it is one character long

Please contact our support team here to have this updated.

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Users providing false information are in breach of our User Agreement and could lose access to their account.