travel voucher for delayed flight

Advertiser Disclosure

Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). However, the credit card information that we publish has been written and evaluated by experts who know these products inside out. We only recommend products we either use ourselves or endorse. This site does not include all credit card companies or all available credit card offers that are on the market. See our advertising policy here where we list advertisers that we work with, and how we make money. You can also review our credit card rating methodology .

How To Get Compensation When Your Flight Is Delayed or Canceled [2024]

Michael McHugh

Former Content Contributor

63 Published Articles

Countries Visited: 15 U.S. States Visited: 32

Keri Stooksbury

Editor-in-Chief

29 Published Articles 3093 Edited Articles

Countries Visited: 45 U.S. States Visited: 28

Credit Cards That Offer Compensation or Insurance

Delayed and canceled flights, overbooking, baggage damage, delays, and loss, denied boarding, canceled flights, delayed flight, lost, damaged, or delayed luggage, middle east, africa, or asia flights, u.s. domestic and international flights, eu departing or domestic flights, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Flight delays and cancellations are regular occurrences in air travel. When one or the other happens, it’s important to understand your rights and what compensation you are entitled to as a result of a delay or cancellation.

The U.S. and European Union (EU) have different regulations and policies regarding delays and cancellations for passengers on flights to/from/within their respective countries. When you read through the U.S. and EU guidelines, you’ll notice that air travel involving the EU offers more passenger protection than what’s available in the U.S.

This article will outline when you’re entitled to compensation as a passenger, what rights you have, and credit cards that provide travel coverage when flight issues occur.

Paying for flights or just the taxes and fees on award flights with the right credit card can alleviate many of the problems noted above.

Rewards cards are a powerful resource to ensure you’re compensated fairly for problems that occur both within and outside of the airline’s control.

Hot Tip: We recommend digging into this in-depth article on credit cards with trip cancellation and interruption coverage to see which card would suit you best.

We recommend the Chase Sapphire Preferred ® Card  because if your trip is canceled for a covered reason, you or a covered immediate family member could be reimbursed for the non-refundable amount of your trip . The limit for each coverage is  $10,000 per occurrence .

Some of our top picks for trip delay insurance also offer up to $500 if your trip is delayed by more than 6 hours:

• The Business Platinum Card ® from American Express
• Capital One Venture X Rewards Credit Card
• Chase Sapphire Reserve ®
• Delta SkyMiles ® Reserve American Express Card
• Delta SkyMiles ® Reserve Business American Express Card
• The Platinum Card ® from American Express

Unlike the EU, the U.S. does not have an umbrella regulation protecting passengers with flight issues. While you don’t have as much protection in the U.S. as with the EU, the U.S. Department of Transportation ( DOT ) does provide compensation in some instances including:

• Delayed and canceled flights
• Baggage damage, delays, and loss

Delays or Cancellations that Don’t Require Compensation

Bad weather, air traffic delays, and mechanical issues can be difficult to predict and sometimes outside of the control of the airline. With that said, passengers are not required to be compensated by the airline if your flight is delayed or canceled for these bad weather, air traffic delays, or mechanical issues.

If you find yourself with a delayed flight due to one of these reasons, ask the original airline if it will pay for a ticket on another airline. The DOT does not require the airline to offer compensation, but it doesn’t hurt to ask.

With no federal compensation requirement for delayed passengers, refer to the policies of the operating airline to determine what compensation the airline will offer. If a significant delay occurs, ask the airline if it will compensate you for meals during the delay.

If the airline doesn’t immediately offer you compensation for your meals or expenses incurred during the delay, you may be able to get reimbursed for expenses incurred under Article 19 of the Montreal Convention by filing a claim with the airline. If that claim is denied, you could also pursue reimbursement in court.

For travelers with a canceled flight, the airline should re-book you on its first flight with available space to your destination at no additional charge. If the rebooked flight requires a significant delay, ask the original airline if it will pay for a ticket on another airline.

Flights From/In Europe Delayed? If you’ve been flying within Europe, or have departed from the EU to the U.S (and other countries), you could receive up to $700 in compensation. AirHelp can help you with all of the paperwork to get your compensation. (This service cannot help you with delays within the U.S.) 

Tarmac Delays

Another situation that may arise that does not require compensation is a tarmac delay on a domestic flight. These can occur before taking off or after landing.

The DOT prohibits most U.S. airlines from remaining on the tarmac for more than 3 hours unless one of the following occurs:

• A safety or security risk occurs and the pilot determines the aircraft cannot taxi to the gate and deplane its passengers
• Air traffic control determines that there would be significant interruptions in airport operations if it allowed the pilot to taxi to the gate or another location to deplane passengers

If you experience a tarmac delay on an international flight operated by a U.S. airline, the DOT time limits do not apply. Any time limits and/or corresponding protocols are set by the airlines.

U.S. airlines must provide passengers on domestic and international flights with food and water no later than 2 hours after a tarmac delay begins. The airline is required to keep the lavatories operable and medical attention must be available.

Overbooking is a strategy airlines use to ensure a full flight and accounts for passenger “no-shows.” When a flight is overbooked, the DOT requires airlines to compensate for voluntary and involuntary bumped passengers.

To better understand these definitions:

• Voluntary bumping is when an airline asks passengers to voluntarily give up their seats in exchange for compensation
• Involuntary bumping is when an airline bumps passengers against their will but still compensates the passengers

Voluntary Bumping

The DOT requires airlines to ask passengers if they are willing to give up their seats in exchange for compensation before involuntarily bumping passengers. If you agree to be voluntarily be bumped, the airline will book you on a later flight and will likely provide compensation in the form of vouchers.

Before agreeing to be bumped, ask the airline the following questions to ensure you know what you’re agreeing to:

• When is the next flight that the airline is confirming your seat on?
• Will the airline provide free meals, a hotel room, and/or transportation between the hotel and the airport to cover your costs incurred by agreeing to take a later flight?

It’s important to ask these questions because there is not a standard form or amount of compensation that the DOT mandates . Airlines have the flexibility to negotiate with prospective volunteers so you should know what you’re agreeing to before giving up your seat. If the airline offers a free flight or free transportation as compensation, ask if there are any restrictions when redeeming these forms of compensation .

Involuntary Bumping

If you are involuntarily bumped, the DOT requires each airline to compensate involuntarily bumped passengers via check or cash. The amount you receive from the airline depends on the price of the ticket you purchased and the length of the delay.

Update: As of April 13, 2021, a new DOT ruling took effect that indicates that passengers may not be involuntarily bumped once their “boarding pass has been collected or scanned and the passenger has boarded.”

The amount you will be compensation is determined by the following factors:

• If you arrive at your destination within 1 hour of your original scheduled arrival time, you will not be compensated
• If you arrive at your destination between 1 to 2 hours after your original arrival time, you will be compensated for 200% of your one-way ticket price or a $775 maximum
• If you arrive at your domestic destination 2+ hours later than your original arrival time, international destination 4+ hours later than your original arrival time, or if the airline does not make substitute travel arrangements for you, you will be compensated for 400% of your one-way ticket price or a $1,550 maximum
• If you’re on an award flight or bought a ticket through a consolidator, you will be compensated for the price of your same fare class for your flight
• If you deny the airline’s rebooking flight and choose to book your own flight, you will be compensated for the price of the ticket you purchased
• If you paid additional charges for seats, checked baggage, Wi-Fi, etc., and did not receive those services on your rebooked flight or were required to pay for those services again, you will be compensated for the price of those optional services

Unfortunately, there are conditions and exceptions to the compensation rules above. You will not be compensated if:

• You do not have a confirmed reservation
• You miss your check-in deadline
• The airline must substitute a smaller plane than the one you booked
• The flight has 30 to 60 seats and bumps you due to safety-related aircraft weight or balance constraints
• You booked a chartered flight and are bumped
• You booked a flight with fewer than 30 seats
• You booked an international flight inbound to the U.S.

Lastly, if being bumped costs you more money than the airline will pay you at the airport, you can try to negotiate a higher reimbursement with the airline’s complaint department. If you decline the compensation and are unable to receive higher compensation from the airline’s complaint department, you can take the airline to court.

It’s happened to us all — your bag is damaged, delayed, or even lost. While this is frustrating, it’s helpful to know how you can be compensated when one of the following occurs to your luggage:

Damaged Bags

The following situations are likely to result in compensation for your damaged luggage:

• If your luggage is smashed or torn, the airline will typically pay to repair the luggage
• If the smashed or torn luggage can’t be repaired, the airline will negotiate a settlement to pay you the depreciated value of your luggage
• If items inside your luggage are damaged as a result of the airline’s negligence, the airline might be liable for those damages

Delayed Bags

The following situations may result in compensation if your bags are delayed:

• If your luggage is delayed and you incur expenses for items that are missing, you will have to negotiate with the airline to pay for what you and the airline agree are “reasonable expenses”
• If the airline does not provide you a cash advance, it may still reimburse you later for the purchase of necessities
• If sporting equipment is delayed, the airline will sometimes pay for the rental of replacement equipment
• If clothing or other articles are delayed, the airline might offer to compensate you for only a portion of the purchase cost
• If an emergency situation occurs, most airlines have guidelines that allow their airport employees to compensate you for emergency purchases
• If food or perishable goods are ruined as a result of your luggage being delayed, the airline will not reimburse you

It’s important to keep in mind that if the airline is found liable for consequential damages, the airline’s liability limit is currently $3,500 per passenger on domestic flights and approximately $1,545 for international round-trip flights that originate in the U.S.

If your luggage is lost, you should submit a claim to initiate the compensation negotiation process. In the situation where you flew 2 airlines involving a connection, the final airline is traditionally responsible for processing your claim.

When you start the claims process, keep in mind that the airline is not required to pay you the full amount on your claim.

The claims process follows this generally timeline:

• First, the airline will use the information on your claims form to estimate the value of your lost belongings (up to a maximum of $3,500). It will determine the depreciated value of your belongings, not their original price or the replacement costs.
• Next, the airline will take between 4 weeks to 3 months to compensate you for your lost luggage.
• Lastly, the airline will pay you a settlement in the form of a cash payment or a free airline ticket in an amount that may be greater than the cash payment.

Bottom Line: Every passenger’s situation is unique. If you find that your flight is canceled or delayed, your bag has been damaged, delayed, or lost, or the flight is overbooked, we recommend that you read the DOT’s Consumer Guide to Air Travel to familiarize yourself with the rules. 

EU Legislation 261/2004 is the regulation you’ll turn to with issues traveling to/from/within the EU. The regulation establishes rules and a compensation structure for passengers who experience travel issues like denied boarding or flight delays.

As a passenger on flights to/from/within the EU, the passenger rights apply if:

• Your flight is within the EU and operated by an EU or non-EU airline
• Your flight arrives in the EU from outside the EU and is operated by an EU airline
• Your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline

The EU covers 27 countries , including special territories like the Azores and the Canary Islands and several non-EU European countries like Iceland, Norway, Switzerland, and the United Kingdom.

If you experience flight issues to/from/within the EU, the EU passenger rights do not apply if:

• Your flight arrives in the EU from outside the EU and is operated by a non-EU airline
• You have received benefits for flight-related problems under the laws of a non-EU country

Speaking of Europe, check out the best ways to fly to Europe with points and miles .

Need To Make a Claim? You could get up to $700 in compensation for a flight delay or cancellation.

If you arrive at your flight on time with the correct boarding documents, but you’re denied boarding due to overbooking or operational reasons and you don’t voluntarily give up your seat, you are entitled to all of the following:

• Compensation
• A choice between rerouting, reimbursement, or rebooking

Compensation for denied boarding is as follows:

• For flights less than 1,500 kilometers: €250 (~$300)
• For flights more than 1,500 kilometers within the EU: €400 (~$475)
• For flights between 1,500 and 3,000 kilometers: €400 (~$475)
• For flights over 3,000 kilometers: €600 (~$715)

It’s important to know that your compensation may be reduced by 50% if you are rerouted by the airline and arrive at your destination within 2 to 4 hours of your originally scheduled arrival. However, if you meet the qualifications above, you should always receive compensation.

Hot Tip: The airline must also offer compensation in the case of a missed flight connection — for example, if the airline denied you boarding on your first flight, causing you to miss your second flight.

If you are connecting on a different airline, airlines are not required to provide compensation if a delay on the first flight causes you to miss your connection. However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay.

In addition to compensation, the airline must offer you a choice between:

• Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight
• Rerouting to your final destination
• Rerouting at a later date under comparable transportation conditions

Once you have chosen the option that is best for you, you no longer have rights to the other 2 options. However, the airline may still be required to compensate you:

• If the airline does not provide rerouting or comparable return transportation to your departure airport, the airline is required to reimburse your flight cost
• If the airline unilaterally reimburses your flight cost and does not offer a choice between reimbursement or rerouting, you are entitled to the price difference of the new flight cost
• If you booked separate outbound and inbound flights with different airlines and the outbound flight is canceled, you will only be reimbursed for the cost of the canceled flight

If the outbound and return flights are operated by different airlines but part of the same reservation and the outbound flight was canceled, you have the right to compensation and  choice between:

• Reimbursement of your entire ticket
• Rerouting on another flight for the outbound flight.

Assistance is another item you are entitled if you’re denied boarding. “Assistance” provided by the airline includes:

• Refreshments
• Accommodation if your flight requires an overnight stay
• Transportation to/from your accommodation
• 2 phone calls, text messages, or emails

If the airline does not provide assistance and you pay for these expenses out-of-pocket, the airline is required to reimburse you as long as the expenses were necessary, reasonable, and appropriate.

Hot Tip: If the airline doesn’t pay your out-of-pocket expenses for assistance items directly, consider using the Chase Sapphire Reserve card. This credit card earns 5x points on air travel and 10x total points on hotels and car rentals when you purchase travel through Chase Travel and 3x points on other travel and dining purchases . Since the airline is required to reimburse you, not only will you be reimbursed, but you’ll also earn 3x points on those purchases.

When a flight cancellation occurs, you are entitled to the same 3 rights as if you were denied boarding:

The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.

Here’s yet another wrinkle! If your flight is canceled, you are not entitled to compensation if:

• You are informed more than 14 days in advance
• Depart no more than 2 hours before the originally scheduled departure time, and
• Reach your final destination less than 4 hours after the originally scheduled arrival time
• Depart no more than 1 hour before the originally scheduled departure time, and
• Reach your final destination less than 2 hours after the originally scheduled arrival time

When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking.

If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

Hot Tip: Before you get stranded in the airport with a delayed/canceled flight, consider applying for a credit card with lounge access like the Amex Business Platinum card or the Amex Platinum card.

If the luggage you checked is lost, damaged, or delayed, you are entitled up to €1,300 (~$1,550) in compensation from the airline. However, if the damage was caused by a product defect, you are not entitled to compensation.

The airline is also responsible for any damage it caused to your carry-on item.

If you decide to file a claim for your luggage, do so in writing to the airline within 7 days or within 21 days if your luggage was delayed in getting back to you. You need to file the claim directly with the airline, as there is no standard EU form to use.

Airlines that operate out of the Middle East (like Etihad Airways, Emirates, and Qatar Airways), Africa (like Ethiopian or South African Airways), or Asia (like ANA, Cathay Pacific, or Singapore Airlines) are not required to compensate passengers like the airlines regulated by the DOT and EU.

With that said, consider using a company like AirHelp or Service to receive compensation. Each company has pros and cons, so research each company to determine which 1 aligns best with your needs.

How To File a Complaint

Filing a claim depends on your specific situation, which is why it’s important to read through the U.S. rights and  EU rights .

If you find yourself in a situation needing to request compensation, follow these steps:

• First, start with the airline agents at the airport. The airline agents should help provide you with your rights and the process to file for compensation.
• Next, reach out to the airline’s social media team to explain your situation. Airlines have social media teams ready to respond and react when the airline is mentioned. Some airlines are more responsive than others, so don’t lose hope if the airline isn’t quick to respond. Passengers have noted that Twitter seems to be the social media platform most utilized by airlines.
• Last, contact the claims department of the airline from which you purchased your ticket. Explain your situation and ask the department what the process is to submit a claim for reimbursement.

The EU provides more protections for its passengers. If you need to file a claim for reimbursement, follow these steps:

• First, file a complaint with the airline using the EU-wide air passenger rights complaint form .
• You don’t receive a reply from the airline within 2 months
• You are not satisfied with the reply from the airline and feel that your EU air passenger rights were not respected
• Third, file a dispute via an out-of-court procedure or an alternative dispute resolution . If you bought your ticket online, you can submit your complaint via Online Dispute Resolution . Alternative dispute resolution and Online Dispute Resolution are only open to EU residents.
• Lastly, file a claim for compensation in the European Small Claims court in the country where the incident occurred.

For help and advice related to your rights, contact your local European Consumer Center .

Understanding your rights as a passenger is one of the most important things you can do to ensure you’re compensated fairly. Reading through the applicable policies can be very beneficial since passengers’ rights on EU vs. U.S. flights are significantly different.

Credit cards can also be an important component of your compensation strategy. Taking advantage of 3-hour delay reimbursements will save you money, time, and a headache.

Though delays are always frustrating, knowing that out-of-pocket expenses will be covered can make the problem seem much more manageable.

Like this post? Pin it on Pinterest!

For the trip delay insurance benefits of the Delta SkyMiles ® Reserve American Express Card, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the cell phone protection benefit of the Delta SkyMiles ® Reserve American Express Card, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the extended warranty and purchase protection benefits of the Delta SkyMiles ® Reserve American Express Card, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by AMEX Assurance Company. 

For the trip delay insurance benefits of the Delta SkyMiles ® Reserve Business American Express Card, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the cell phone protection benefit of the Delta SkyMiles ® Reserve Business American Express Card, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the extended warranty and purchase protection benefits of the Delta SkyMiles ® Reserve Business American Express Card, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by AMEX Assurance Company. 

For the trip delay insurance benefits of The Business Platinum Card ® from American Express, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the cell phone protection benefit of The Business Platinum Card ® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the extended warranty and purchase protection benefits of The Business Platinum Card ® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by AMEX Assurance Company. 

For the trip delay insurance benefits of The Platinum Card ® from American Express, up to $500 per covered trip that is delayed for more than 6 hours; and 2 claims per eligible card per 12 consecutive month period. Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the cell phone protection benefit of The Platinum Card ® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company. For the extended warranty and purchase protection benefits of The Platinum Card ® from American Express, eligibility and benefit level varies by card. Terms, conditions and limitations apply. Visit americanexpress.com/ benefitsguide for more details. Underwritten by AMEX Assurance Company. 

The information regarding the Capital One Venture X Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

For rates and fees of The Business Platinum Card ® from American Express, click here . For rates and fees of Delta SkyMiles ® Reserve American Express Card, click here . For rates and fees for the Delta SkyMiles ® Reserve Business American Express Card, click here . For rates and fees of The Platinum Card ® from American Express, click here .

Frequently Asked Questions

How long does a flight have to be delayed for compensation.

For flights to/from/within the EU, if you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding. For flights within the U.S., if you are delayed on the tarmac for more than 3 hours, you are entitled to compensation per the DOT guidelines.

Can I claim for delayed luggage?

For flights to/from/within the EU, if the luggage you checked is lost, damaged, or delayed, you are entitled up to €1,300 (~$1,550) in compensation from the airline. For flights within the US, the airline has a liability limit of $3,500 (adjusted every 2 years for inflation) for baggage that is delayed, damaged, or lost on domestic flights.

What happens if you miss a connecting flight because of a delay?

For flights to/from/within the EU, if you arrive at your destination due to a missed connection more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding. For flights within the U.S., if your delay on the tarmac causes you to miss a connection that results in you arriving at your destination more than 3 hours after your original arrival time, you are entitled to compensation per the DOT guidelines. For non-tarmac caused delays, the compensation rules are set by each airline.

What do I do if my flight is canceled?

For flights to/from/within the EU, when a flight cancellation occurs, you are entitled to the same 3 rights as if you were denied boarding:

For flights within the U.S., when a flight cancellation occurs, each airline sets its own compensation rules.

Was this page helpful?

About Michael McHugh

Born and raised in Mobile, Alabama, Michael took his first international trip in 2013 with friends to the Bahamas. Although he didn’t travel much in his younger years, on that trip, he caught the travel bug and has been hooked ever since.

Michael first caught wind of the points and miles game in 2014 while at a bar in Washington, DC where the conversation amongst friends was quickly derailed because of an alert on a friend’s phone about a mistake fare.  That’s where the love affair with points and miles began.

INSIDERS ONLY: UP PULSE ™

Get the latest travel tips, crucial news, flight & hotel deal alerts...

Plus — expert strategies to maximize your points & miles by joining our (free) newsletter.

We respect your privacy . This site is protected by reCAPTCHA. Google's privacy policy and terms of service apply.

Related Posts

UP's Bonus Valuation

This bonus value is an estimated valuation calculated by UP after analyzing redemption options, transfer partners, award availability and how much UP would pay to buy these points.

Can I get flight delay compensation? These are the ways you qualify

Editor's Note

It's one of the most frustrating parts of travel. You book your flight, pack your bags and get ready for your trip. Then, right before you're set to fly, your flight is delayed — or worse, canceled.

You're stuck trying to salvage plans and figure out the best way to proceed, possibly missing airline connections, special plans, hotel reservations and more.

It feels like someone should pay you for all of this extra work and grief, right?

Ideally, the time-equals-money philosophy would be put into action in the case of delays. As with many things related to air travel rules, it's never quite as straightforward as we think it should be.

Here's what you need to know about qualifying for and receiving flight delay compensation.

What is flight delay compensation?

At its core, flight delay compensation repays you for lost time. Ideally, it holds airlines responsible for getting you to your destination within a set time frame. If they can't meet the minimum requirements for carriage, they would provide compensation, or financial repayment, for your time.

In Europe, one standard law provides for this type of financial restitution for delays and canceled flights, and it's very transparent and easy to understand. In the U.S., individual airlines set thresholds that are much less clear.

Related: Your flight is canceled or delayed – here's what you should do next

Flight delay compensation for international flights

Within the European Union, there are existing regulations that provide monetary relief to passengers for flights affected by delays and or cancellations, thanks to a 2005 regulation known as EU261.

If you are delayed three or more hours, you are entitled to compensation (see the chart below) unless the delay was caused by "extraordinary circumstances." These circumstances include weather, political strife, air traffic control decisions that are out of the airline's control and security risks.

Things like mechanical and technical problems are not extraordinary circumstances. However, airline strikes, for example, may be considered an extraordinary circumstance.

As a result, airlines have shelled out hundreds of millions of euros to passengers inconvenienced by delayed flights.

Since its inception, Europe has broadened this rule to apply to domestic connecting flights originating in the EU. This means flights within the EU, flights departing from the EU to the U.S. (and other countries) and even the connecting flights you book within the U.S. are eligible for compensation.

Depending on how long you're delayed, there are clear reimbursements you are entitled to receive:

Note that any compensation may be reduced by half if you accept a reroute from the airline to your final destination.

Related: TPG's guide to understanding EU261 flight compensation

Flight delay compensation for domestic flights

Unlike the European Union, the U.S. does not have one central tenet that directs how airlines should compensate passengers in the case of a delay.

"There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers," is the official word from the U.S. Department of Transportation.

However, the DOT is making strides toward creating more transparency in the industry regarding this issue. As part of this, it's sought to hold airlines accountable for compensating passengers.

Travelers are already entitled to refunds for flights canceled by the airline and flights that are significantly delayed or changed after booking.

Until relatively recently, however, the DOT didn't define what constitutes a "significant" delay or change, leaving it to airlines to voluntarily self-regulate. In some cases, this resulted in airlines having extensive rolling delays of a flight rather than canceling it.

Now, the DOT has defined language and timing so that a "significant delay" would be defined as one that affects the departure or arrival time of a domestic flight by three hours or more (or by at least six hours for an international flight).

A "significant change" would include one that changes the departure or arrival airport or adds more connections to an itinerary than what was originally booked.

Interestingly, it would also include changes to the aircraft type "if it causes a significant downgrade in the air travel experience or amenities available onboard the flight."

Last year, the department unveiled its airline customer service dashboard — a tool that shows how the top 10 largest U.S. carriers will accommodate passengers in the event of a delay or cancellation that is within the airline's control.

For example, all 10 airlines will provide meal vouchers when a cancellation results in a wait of three hours or more for a new flight. All but Frontier Airlines will also provide complimentary hotel accommodations for passengers affected by an overnight cancellation. However, none of the 10, according to the DOT website, will provide cash compensation if a cancellation results in a passenger waiting for three hours or more from the scheduled departure time.

Note that the dashboard only provides information about amenities airlines provide when the delay is within their control. Many delays, however, are outside of the airline's control — for example, weather or air traffic control issues. Airlines generally provide little to nothing if a flight is delayed or canceled for those issues.

The DOT hopes the dashboard will become a resource for consumers to consider when they choose an airline.

Related: All the airlines' flight delay and compensation policies from DOT's customer service dashboard

What happens when I miss a connecting flight due to a delay?

Unfortunately, in the U.S., there is no overall policy governing delays. If you miss your connecting flight, contact your airline immediately either in person at the help desk, on the phone (usually a quicker option) or through the app. Or, if you have lounge access, head there first to talk to an agent, usually without a line.

The airline should work with you to place you on the next available flight. This may include putting you on another carrier. If you need to stay overnight, ask the airline for hotel and food vouchers.

After you return home, contact the airline about delay compensation.

Many travel credit cards include trip delay, interruption and cancellation benefits that protect you when flights go wrong. When you know that your flight will be affected, contact the issuer of the card that you purchased the ticket with to determine your options (see below).

Related: Missed your flight? Here's what to do

What credit cards offer flight delay compensation?

Trip delay reimbursement is a benefit that will compensate you for expenses that aren't reimbursed by your transportation carrier. Cards reference "common carriers" for this coverage, which typically means forms of public transportation with published schedules on which you bought tickets — think air trips, not road trips, for this category.

While airlines may provide hotel rooms and food vouchers for overnight delays that are under their control, such as maintenance issues, they typically won't provide support for things like weather delays. Moreover, what an airline provides may not cover all of your expenses. This is where trip delay reimbursement can help you.

Here are some cards that are among the best for trip delay reimbursement. It's important to note that the specific terms can vary from card to card (or issuer to issuer).

Also worth noting is that depending on the card, you must have a delay of six or 12 hours to qualify, which we note: Capital One Venture X Rewards Credit Card (six hours); Chase Sapphire Reserve (six hours) and Chase Sapphire Preferred Card (12 hours or overnight); The Platinum Card® from American Express * (six hours); Delta SkyMiles® Reserve American Express Card * (six hours); Marriott Bonvoy Brilliant® American Express Card® * (six hours); Marriott Bonvoy Boundless Credit Card and Marriott Bonvoy Bold Credit Card (12 hours or overnight); World of Hyatt Credit Card (12 hours or overnight); United Club Infinite Card and United Explorer Card (12 hours or overnight).

* Eligibility and benefit level varies by card. Terms, conditions and limitations apply. Please visit americanexpress.com/benefitsguide for more details. Underwritten by New Hampshire Insurance Company, an AIG Company .

Related: Flight delayed? Remember these 4 things if you want trip delay reimbursement from your credit card

How to apply for flight delay compensation

Don't delay in requesting your compensation. In the EU, individual countries set deadlines, and they can vary wildly. The deadline to file a claim is not based on your citizenship, where you live or your destination but instead the location of the headquarters of the airline you flew.

You can generally find instructions on how to submit a claim on a carrier's website. However, if you have trouble finding that information, you can also print and complete the Air Passenger Rights EU Complaint form and submit it to the airline directly.

In the U.S., it's also best to ask for compensation soon after your disrupted flight. Domestic carriers are not obligated by law to offer financial compensation for delays. However, many do have policies — which you can find on the DOT dashboard — that provide some financial restitution for long delays.

Be sure to keep a copy of your flight information, including your ticket number, for the compensation request.

Bottom line

Although there is no consistent policy across the board for delay compensation, there are a number of ways you may be able to get financial compensation if your flight is significantly delayed.

In Europe, for delays of more than three hours, you may be eligible for compensation under EU261. In the U.S., check the DOT's dashboard to see if your carrier will compensate you for your delay.

If you can't get financial compensation that way, check with your credit card issuer to see if it provides trip delay reimbursement.

Related reading:

• When is the best time to book flights for the cheapest airfare?
• The best airline credit cards
• What exactly are airline miles, anyway?
• 6 real-life strategies you can use when your flight is canceled or delayed
• Maximize your airfare: The best credit cards for booking flights
• The best credit cards to reach elite status
• What are points and miles worth? TPG's monthly valuations

For Capital One products listed on this page, some of the above benefits are provided by Visa® or Mastercard® and may vary by product. See the respective Guide to Benefits for details, as terms and exclusions apply.

Flight delay compensation: Here are your rights by each major US airline

• Department of Transportation rules around delays of U.S. are murky.
• There's no official requirement for passengers to receive a refund or reimbursement in a result of a flight delay.
• Here's what each of the major carriers said they do in the event of a significant delay.

Thousands of passengers were stranded at airports around the country in the last few weeks as airlines, particularly United , dealt with the fallout from staffing shortfalls among air traffic controllers and summer storms in the Northeast. Confusingly for many passengers, the severe delays and cancellations didn't necessarily entitle them to compensation from the airlines, because weather and air traffic control delays are seen by the Department of Transportation as largely out of carriers' control.

That doesn't mean airlines can't voluntarily give passengers compensation in those cases, but it's essentially at the airlines' discretion.

What are you entitled to if your flight is delayed? 

U.S. airlines are required by the DOT to give passengers refunds if their flights are outright canceled, but the rules around delays are a little murkier.

There's no official requirement for passengers to receive a refund or reimbursement as a result of a flight delay, though the DOT's delay and cancellation dashboard can help travelers better understand what they're entitled to.

Summer travel headaches: What airlines owe you when flights are canceled, delayed

"DOT has not specifically defined 'significant delay,' " the site says. "Whether you are entitled to a refund depends on a lot of factors – such as the length of the delay, the length of the flight, and your particular circumstances."

The rules are different – and more traveler-friendly – in Europe, where laws require airlines to compensate passengers at least 250 euros for delays of three hours or more, and up to 600 euros for longer delays on long-distance flights. Domestic flights in the U.S. have few protections if something goes wrong. For the most part, it's up to individual airlines to decide how to compensate their passengers after a delay.

Traveling to Europe?: Pack clean underwear in your carry-on

“There’s no specific policy on compensations," said Shaiy Howard, president and CEO of Travel by Shaiy, a travel agency based in South Florida. "Just keep in mind that all airlines vary. When you purchase your airline ticket, in the terms and conditions, there can be delays and normally, they say you’re not entitled to compensation for certain delays like weather.”

Here's what each of the major carriers said they do in the event of a significant delay:

American Airlines flight delay compensation policy

Passengers can receive a refund for unused portions of their ticket if they decide not to travel as a result of a delay. Customers may also receive compensation or reimbursement for delay-related hotel stays and ground transportation, depending on the cause of the delay, according to the airline's customer service plan .

Delta Air Lines flight delay compensation policy

According to the DOT , Delta commits to rebooking passengers on other Delta flights or partner airlines and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes.

United Airlines flight delay compensation policy

According to the DOT , United commits to rebooking passengers on other United flights or partner airlines and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes.

Southwest Airlines flight delay compensation policy

According to the DOT , Southwest commits to rebooking passengers on other Southwest flights and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes.

JetBlue flight delay compensation policy

JetBlue has an escalating compensation structure . The minimum compensation is $50 in travel credits after a three-hour departure delay, and the credit adjusts upward by $50 for every additional hour. The credit maxes out at $200 for delays of six hours or more. 

Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more. 

Passengers are also entitled to compensation if they are delayed on the ground upon arrival, with a $50 credit for a delay of one to two hours, a $125 credit for a delay of two to three hours and a $200 credit for a delay of three hours or more. 

As with other airlines, JetBlue will also rebook passengers on other JetBlue flights or partner airlines and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes, according to the DOT .

Spirit Airlines flight delay compensation policy

According to the DOT , Spirit commits to rebooking passengers on other Spirit flights and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes.

Frontier Airlines flight delay compensation policy

According to the DOT , Frontier will rebook passengers on other Frontier flights and will provide meal vouchers in the event of delays under certain causes that last for three hours or more.

Alaska Airlines flight delay compensation policy

According to the DOT , Alaska commits to rebooking passengers on other Alaska flights or partner airlines and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes. The airline also offers credits, travel vouchers or frequent flyer miles for departure delays lasting three hours or more.

Hawaiian Airlines flight delay compensation policy

According to the DOT , Hawaiian commits to rebooking passengers on other Hawaiian flights and will provide meal vouchers for passengers affected by delays over three hours for certain causes, as well as hotel accommodation and ground transportation for passengers affected by overnight delays for certain causes.

What else should travelers know?

The three biggest pieces of advice experts offered were to join the airline's frequent flyer program, take the earliest flight out if possible and buy travel insurance .

“I advise all my clients to purchase travel protection," said Howard, from Travel by Shaiy. Even if an airline doesn't compensate you following a delay, travel insurance may reimburse you for expenses like rental cars or hotel rooms that you incur as a result. 

She added that it's a good idea to get the airline's app ahead of your trip and speak to the gate agent during the delay.

Marc Casto, president of Flight Centre Travel Group, said it's also important to pay attention to which kind of ticket you purchase.

Advice for travelers: How to track and use your airline credits

"At the stage of buying, I would encourage travelers not to buy the cheapest fare . Those are the most likely passengers to get bumped," he said.

Casto also said flyers should try to resolve their issue through the app or a messaging platform, which is usually faster than calling the customer service number or waiting in line at the airport. 

Booking through a third party like Expedia or Orbitz can also add a layer of complication if something goes wrong, Howard and Casto said, because airlines usually require passengers to make changes and file complaints through their booking agent, and the websites sometimes have different rules around compensation.

• Share full article

Advertisement

Supported by

Cash for Delayed or Canceled Flights? What to Know About Biden’s Plan.

If a proposed federal rule takes effect, airlines will have to pay passengers for meals, hotels, ground transportation and lost time if the disruption was caused by the carrier.

By Ainara Tiefenthäler and Ceylan Yeginsu

Technological failures, system outages and staffing shortages have caused thousands of flight delays and cancellations in recent months, wreaking havoc for travelers across the country and putting a spotlight on transportation officials. According to data from the U.S. Department of Transportation , around 20 percent of flights were delayed last year. While the weather is often to blame, airlines are also frequently at fault.

President Biden and the transportation secretary, Pete Buttigieg, announced a proposed new rule on Monday to compensate passengers affected by carrier-caused slowdowns. Under the proposal, airlines would be required to cover certain expenses for passengers as well as pay them for the inconvenience of flight delays and cancellations.

“I know how frustrated many of you are with the service you get from your U.S. airlines,” Mr. Biden said during the announcement at the White House. “Your time matters. The impact on your life matters.”

What would the change mean for travelers?

Under the new rule, carriers would have to provide passengers with assistance and monetary compensation when the airlines are at fault for cancellations or delays of three hours or more. Beyond free rebooking or refunding the price of the ticket, airlines would have to cover other costs incurred by travelers, such as hotels, meals and ground transportation. Additionally, inconvenienced fliers would be entitled to a payment in the form of cash, miles or travel vouchers.

“When an airline causes a flight cancellation or delay, passengers should not foot the bill,” Mr. Buttigieg said in a statement . The rule would also define “controllable cancellation and delay,” making it harder for airlines to deflect responsibility.

The Department of Transportation is still working out the specifics of how much travelers will be able to expect to be paid for their lost time or how claims will be handled, a spokesperson said in an email.

How is this different from what airlines already offer?

Since last year, most U.S. air carriers have committed to some type of compensation for passengers affected by controllable cancellations and significant delays. All 10 major carriers rebook passengers on the same airline at no additional cost, provide meals or meal vouchers when passengers are left waiting for three hours or more, and — with the exception of Frontier Airlines — furnish complimentary ground transportation and lodging in the case of overnight cancellations away from home.

Yet only two carriers offer customers any kind of compensation for the inconvenience.

Alaska Airlines provides discounts on future flights for delays of more than three hours if they were caused by the carrier. According to the airline’s online policy , affected passengers will receive instructions from Alaska’s airport personnel and an email or letter detailing the amount of the discount.

JetBlue Airways automatically notifies passengers via email if their flight qualifies for compensation and offers travel credit on a sliding scale up to $250, depending on the length of the delay and whether the plane had already boarded.

No major U.S. airlines currently provide cash compensation for disrupted flights.

Is there precedent for this type of rule?

In the European Union , where a similar regulation has been in place since 2004, flight cancellations or lengthy delays may give passengers the right to either a refund or a replacement flight, unless caused by “extraordinary circumstances” like severe weather or political unrest. The rule covers all passengers , regardless of nationality, and routes originating within the European Union — even on U.S. carriers. On flights into E.U. countries, the rule applies only to E.U. carriers.

If flights take off late or are canceled less than 14 days before their scheduled departure, passengers may be entitled to up to 600 euros, or about $660. Passengers may also receive compensation if they’re denied boarding. Claims can be filed with air carriers directly or through an online service like Flightright by providing details about the booking and the cause of the delay or cancellation.

If a flight is delayed overnight, passengers in the European Union may also be entitled to reimbursement for expenses like food, ground transportation and accommodation.

In introducing his proposal, Mr. Biden pointed to research showing that the E.U. policy had made a positive impact on air traffic there. A recent study in the journal Transport Policy concluded that European consumer rights regulations had improved service quality by cutting departure delays and boosting airlines’ on-time performance.

When would the policy take effect?

No one knows for sure, but it isn’t likely to be anytime soon.

Mr. Biden said he hoped the Department of Transportation would “move as quickly as it can to put this new rule in place,” but did not specify a timeline.

The agency is currently working on the official document to announce and explain the proposed new rule. Once that is issued, there will be at least one public comment period, which can last several months and during which there may be public hearings, in person or online. Other agencies might also get involved at later stages of the review and analysis process. The rule could still evolve, or in rare cases, even be scrapped.

For now, passengers can keep track of airline compensation policies at FlightRights.gov .

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2023 .

Ainara Tiefenthäler is a video journalist with the Visual Investigations team. She was among the recipients of the 2022 Pulitzer Prize for International Reporting for The Times's coverage of the vast civilian toll of U.S.-led airstrikes. More about Ainara Tiefenthäler

Ceylan Yeginsu is a travel reporter. She was previously a correspondent for the International desk in Britain and Turkey, covering politics; social justice; the migrant crisis; the Kurdish conflict, and the rise of Islamic State extremism in Syria and the region. More about Ceylan Yeginsu

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

Attorney & personal finance expert

Student debt, student loans.

• Credit Cards

Side Hustle

Erika kullberg’s flight delay compensation: what you’re entitled to and how to get it.

• February 15, 2024

Chris Butsch

About 77% of domestic flights arrived at their destinations as scheduled in 2022, according to the U.S. Department of Transportation (DOT). Unlucky passengers of the less punctual 23% will be disappointed to learn that U.S. airlines are not legally required to compensate passengers for delayed flights — at least not yet. 

That said, you might be able to get some compensation for the inconvenience . These rights may be guaranteed in your travel insurance policy, your credit card travel insurance benefit, or an airline’s contract of carriage.

Erika Taught Me

• To get compensation the delay must be due to something that was in the airline's control, such as unplanned maintenance.
• Typically, in the event of an overnight delay, airlines can provide you with hotel and meal vouchers.
• Airlines typically don't offer compensation unless it is requested, so be sure to ask.

How long can a flight be delayed before compensation is available?

Most major U.S. airlines will provide delayed passengers with at least a meal voucher if their flights are delayed by three hours or more due to controllable circumstances. But there are a few small policy variations from one carrier to the next that travelers should keep in mind before they take to the skies. 

Here’s a look at some of the highlights (and lowlights) from the four largest U.S. airlines’ flight delay compensation policies.

American Airlines delayed flight compensation

American Airlines’ flight delay policy guarantees that passengers will be rebooked on the next available flight. If there’s no available American Airlines flight until the following day, the passenger will be rebooked on one of the carrier’s 24 partner airlines.

A passenger facing an overnight delay away from their city of residence can ask American Airlines for:

• A hotel voucher or reimbursement for “reasonable hotel costs” if no voucher is available 
• Arranged transit to and from an approved hotel, a transportation voucher or reimbursement for out-of-pocket transit expenses

Passengers delayed three hours or more after the scheduled departure are entitled to meal vouchers. However, the policy does not mention reimbursements for out-of-pocket expenses. The airline will provide snacks and water to passengers during onboard (tarmac) delays of two hours or more.

Delta delayed flight compensation

The Delta flight delay policy provides a meal or meal voucher if your flight is delayed more than three hours. The airline will automatically rebook you on the next available Delta flight, or a flight operated by one of its partners, at no cost. Delta representatives provide gift cards and travel vouchers. And also, miles for SkyMiles members for passenger inconvenience when warranted by “individual circumstances,” although the qualifying circumstances are unclear.

If you’re delayed away from your home or destination overnight, Delta will provide:

• Complimentary hotel accommodations and transit to or from the hotel
• Reimbursement for reasonable hotel and transit costs if a Delta-contracted hotel is not available
• A credit based on the value of a Delta-contracted hotel rate

Southwest delayed flight compensation

The Southwest flight delay policy provides compensation comparable to American Airlines and Delta. The airline will rebook you on the next available Southwest flight. If you decline, the airline will issue a refund for the unused portion of your ticket.

Some policy details include: 

• For controllable delays of three hours or more within the airport, Southwest will provide a meal voucher or meal reimbursement. Additionally, they may offer complimentary snacks and beverages.
• In the event of a controllable flight delay or cancellation that causes an overnight delay, Southwest will arrange accommodation near the airport or honor reasonable reimbursement requests.
• In the event of an uncontrollable overnight delay, Southwest will attempt to arrange a discount for nearby accommodation.
• Southwest doesn’t belong to an airline alliance. So, while Southwest will rebook passengers on one of its flights for free in the case of a significant delay, it can’t rebook passengers on a partner airline.

United delayed flight compensation

The United flight delay policy indicates that in the event of a significant delay, United will either transport passengers to their destination on one of its flights or arrange for air or ground transportation via another carrier. 

For delays of four hours or more between 10 p.m. and 6 a.m., United will offer a night’s lodging. Or, upon request, reimburse accommodation as an electronic travel certificate applicable to future United travel. They will provide snacks and/or food and beverage vouchers if the passenger experiences an extensive, controllable delay. The criteria for what qualifies as an “extensive delay” are unspecified.

Other airlines delayed flight compensation

If you're not flying via one of the “Big Four,” search online for “[airline name] contract of carriage” or “[airline name] customer service plan” to review your rights as a passenger, as the DOT's Airline Customer Service Dashboard includes a table summarizing flight delay compensation policies for the 10 largest U.S. airlines.

Related: Baggage delay insurance: How it works

International flight delay compensation

If you’re traveling internationally, it’s a good idea to familiarize yourself with relevant overseas flight delay laws.

European flight delay compensation policies are more generous than U.S. flight delay compensation policies. They legally apply to any flight originating in the European Union (and some European countries outside the Union). Regardless of whether or not the carrier itself is European. They also apply to European carriers that depart from areas outside Europe.

The amount and type of compensation may vary for an international flight delay or cancellation. It depends not only on the flight's jurisdiction but also on its distance and delay length.

For example, if a Ryanair flight from London to Rome has a controllable delay, passengers are entitled to complimentary meals and refreshments. If a United Airlines flight from Paris to New York is canceled a few days before its scheduled departure, passengers are entitled to 600 euros (around $650) as well as reimbursement or rerouting.  

In June 2023, the Biden administration proposed a law that would require U.S. airlines to compensate travelers with cash for delays of three hours or more. This may result in U.S. flight delay compensation policies becoming even more consumer-friendly than policies across the pond. And there's evidence to suggest that U.S. airlines may spontaneously become less tardy if they enact this law. A study published in the journal Transport Policy found that flights regulated by EU Air Passenger Rights legislation are 5% more likely to arrive on time than their unregulated counterparts.

View this post on Instagram A post shared by Erika Kullberg (@erikankullberg)

How to get compensation for a delayed flight

Check if the delay qualifies.

A wide range of controllable circumstances may lead to compensable flight delays, according to Ben Weiss, a technology leader at travel software company GO7 and a former operations leader at American Airlines.

“Airlines can be forced to delay a flight due to unplanned maintenance, late crew (typically delayed from a connecting flight), delays related to catering or refueling the airplane and even boarding delays or other glitches in the turnaround,” Weiss explained. “Malfunctioning computers or antiquated IT infrastructure can also play a part, for example, if agents have to manually board a flight.”

However, airlines generally won’t compensate for “force majeure” delays, i.e., circumstances beyond their control, like foul weather. According to Andrew Appelbaum, a staff attorney for the airline passenger advocacy organization FlyersRights , force majeure circumstances explain a relatively small percentage of flight delays. 

“In 2022, the airlines caused more delays than severe weather, routine weather, air traffic control, and congestion combined,” Appelbaum said. 

If the airline doesn’t announce the reason for the delay, ask for clarification from one of its staff members and write down the staffer’s name and response. But don’t blindly accept the airline’s explanation if it claims the delay is force majeure. 

“We recommend passengers look at weather reports and whether other flights and other airlines are operating normally,” Appelbaum advised. 

Optimize communication

Many airlines’ customer service plans note that they will provide passengers with compensation “upon request.” If a delay appears to qualify for compensation according to the airline’s policy, don’t expect the airline staff to take a stack of Hyatt Regency vouchers and make it rain. 

“We do not see airlines proactively reaching out to inform passengers of their rights to compensation. Passengers must be proactive in demanding any compensation that is owed to them,” Applebaum said.

No matter which party initiates the compensation procedure, you can minimize headaches by being accessible to the airline.

“Some airlines will actively push vouchers via their digital channels (app, email, or SMS), while others may require you to see an agent,” Weiss said. “As in any relationship, being open to communication is vital. Download their app or give your email and cell phone number when you check in to ensure the airline can keep in touch with you.”

Save those receipts

If your delay occurs late at night, an airline’s staff may only have vouchers for airport restaurants t or hotels that are fully booked. Hopefully, the airline’s policy stipulates that it will reimburse applicable food and lodging expenses in these circumstances.

Always photograph and save the receipts for the meal, hotel room, and related transportation services you purchase out of pocket. Also, keep any unused vouchers the airline gave you. This is your ammunition if you have to appeal to the airline for post-factum monetary compensation. Along with proof that you don’t live close to the airport, like a current driver’s license.

Other ways to get compensated for a flight delay

Buy travel delay insurance .

If you plan to fly via an airline that doesn’t specify adequate flight delay compensation in its contract of carriage, consider purchasing a separate travel insurance policy like from VisitorsCoverage that includes a travel delay clause. 

Third-party travel insurance may offer several noteworthy advantages over relying on a U.S. airline’s paltry compensation policy:

• Both incidental trip expenses incurred due to a delay (meals, hotels, etc.) and prepaid trip expenses that you miss out on due to a delay (like that front-row ticket to finally see Tom Jones live) can be reimbursed up to a daily limit, e.g. $200.
• The policy may provide compensation for the kinds of force majeure delays. Those that aren’t covered by an airline’s contract of carriage, like bad weather or civil unrest.
• Your policy will likely include coverage for many other travel snafus, like medical expenses and lost luggage.

Use credit card flight delay insurance

Some travel credit cards offer trip delay reimbursement as part of their insurance packages. However, the amount of time that qualifies as a compensable delay varies. High-end travel cards with enormous annual fees may reimburse you for expenses after a 6-hour delay. Cards with low or no annual fees only compensate for delays of 12 hours or more, if they offer this coverage at all. Read our full guide on

Which credit cards offer trip cancellation insurance? 

As trip cancellation insurance is a pretty valuable benefit, it’s typically reserved for high-end travel rewards cards that charge an annual fee of $95 or more. 

Here are just some of the credit cards that include complimentary trip interruption insurance: 

• The Platinum Card® from American Express
• Chase Sapphire Preferred® Card
• United Club℠ Infinite Card
• World of Hyatt Credit Card
• Capital One Venture X Rewards Credit Card

It’s good to note that not all trip cancellation benefits are the same. You’ll see differences between cards' coverage limits — or the maximum dollar amount you can be reimbursed. 

For example, the Capital One Venture X Rewards Credit Card will reimburse you up to $2,000 per person, per trip if something goes wrong. That’s probably enough for most folks who travel domestically and stick to a modest travel budget. 

Related: Trip Cancellation Insurance: How it works

Weiss advises travelers to use credit cards strategically when initially booking travel and making purchases during a delay period. “Check your cards' benefit packages and book your tickets with the card that offers the most protection,” he recommended. “The same goes for booking your hotels and excursions. If you book everything on the same card, and that card has the right benefits, you may be able to claim for everything you lose due to your delayed or canceled flight, even if it's beyond the airline's control.”

Latest Articles

Embrace Pet Insurance Review: Comprehensive Dog and Cat Coverage

Best Airline Credit Cards in March 2024

Capital One Spark Cash Plus Review: Earn Cashback for Your Business

Do I Need to File Taxes? A Basic Checklist

Discover Cashback Debit Review: Earn Cashback Without a Credit Card

Related articles.

The Southwest Companion Pass: Ultimate Guide for 2024

The Southwest Airlines Companion Pass is one of the best airline perks available today. It lets you add a companion to your purchased flight for

What Happens if You Miss Your Flight?

Even with the best planning, missed flights happen. Long security lines, rush hour traffic, or a missed alarm can all cause you to miss your

Trip Cancellation Insurance: How It Works

If you travel often, you may have had to cancel your trip due to an unforeseen circumstance like a sudden injury, a nasty illness, or

Baggage Delay Insurance: How It Works

We’ve all had that feeling. You’re waiting by the carousel at baggage claim and there’s no sight of your bag.  As the minutes roll by,

Compare To Other Cards

Best offers from our partners.

Reward rate

Welcome bonus

Regular APR

Recommended credit

I'm an award-winning lawyer and personal finance expert featured in Inc. Magazine, CNBC, the Today Show, Business Insider and more. My mission is to make personal finance accessible for everyone. As the largest financial influencer in the world, I'm connected to a community of over 20 million followers across TikTok, Instagram, YouTube, Facebook and Twitter. I'm also the host of the podcast Erika Taught Me. You might recognize me from my viral tagline, "I read the fine print so you don't have to!"

I'm a graduate of Georgetown Law, where I founded the Georgetown Law Entrepreneurship Club, and the University of Notre Dame. I discovered my passion for personal finance after realizing I was drowning in over $200,000 of student debt and needed to take action-ultimately paying off my student loans in under 2 years. I then spent years as a corporate lawyer representing Fortune 500 companies, but I quit because I realized I wanted to have an impact; I wanted to help real people and teach them that you can create a financial future for yourself.

Advertiser Disclosure

Our aim is to help you make financial decisions with confidence through our objective article content and reviews. Erika.com is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as MileValue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. This in no way affects our recommendations or article content.

An official website of the United States government Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Travel plans sometimes change and you may want a refund for a purchased airline ticket or other related services such as baggage or seat fees.  This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. 

Am I Entitled to a Refund?

In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees.

• Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
• DOT has not specifically defined what constitutes a “significant delay.”  Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances.  DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis.
• Class of Service Change - A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service.  For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares.  
• Note : In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.
• Airlines may have different policies to determine when a bag is officially lost.  Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.   
• If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.  
• Learn more about lost, delayed, or damaged baggage .
• Fully refundable ticket - Consumers who purchase fully refundable tickets are entitled to a refund when they do not use the purchased ticket to complete their travel

In the following situations, consumers are not entitled to refunds except under very limited circumstances: 

• Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.      
• Personal Issue - Consumers who purchase nonrefundable tickets, but are unable to travel for a personal reason, such as being sick or late to the airport, are not entitled to a refund.  
• Unsatisfactory Service - A consumer who willingly takes a flight but has a bad experience with the airline or the flight is not entitled to a refund.  
• Incidental Expenses – A consumer who incurs incidental expenses such as a rental car, hotel room, or meal due to a significantly delayed or cancelled flight is not entitled to a refund of the incidental expenses. 

Note : While airlines are not required to issue a refund for non-refundable tickets, they are free to do so or they may issue a credit or travel voucher for future use on the airline.  Airlines must also comply with the promises they make, and in some instances, they may be willing to offer passengers accommodations or other benefits that they are not required to provide.  Contact the airline directly to inquire about additional accommodations or benefits. 

What if I purchased or reserved my ticket through a travel agent or online travel agency?

• Ticket agents and online travel agencies are required to make “proper” refunds when service cannot be performed as contracted on a flight to, within, or from the United States.
• (i) an airlines cancels or significantly changes a flight;   
• (ii) an airline acknowledges that a consumer is entitled to a refunds; and  
• (iii) passenger funds are possessed by a ticket agent.

What should I do if I am entitled to a refund and would like to receive one from an airline or ticket agent?

• You should proactively request a refund in writing from an airline or a ticket agent if you believe that you are entitled to a refund.
• If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint .

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking

For airline tickets that are purchased at least seven days before a flight’s scheduled departure date and time, airlines are required to either:

allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours , or

allow consumers to reserve a ticket (place it on hold) at the quoted prices without paying for the ticket for 24 hours .

• Airlines are not required to offer both a hold and a refund option. Check your airline’s policy before purchasing a ticket. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund.

Although airlines must hold a reservation for 24 hours or provide a refund to consumers at their request within 24 hours of making a reservation, airlines are not required to make changes to a ticket free of charge (for example - change your ticket to a different date or correct a misspelled name on the reservation).

In some cases, instead of paying for a change fee and a potential difference between the original ticket price and the current ticket price, it may be cheaper to request a refund for the ticket and rebook. However, please keep in mind that ticket prices can change quickly.

Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents.  However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.

How quickly are airlines, travel agents, and online travel agencies required to process a refund?

Airlines and ticket agents are required to make refunds promptly.

For airlines, “prompt” is defined as being within 7 business days if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check.

For ticket agents, prompt is not defined.

This may be addressed in a future DOT rulemaking. More information can be found here: 

Airline Ticket Refunds and Consumer Protections

Air Transportation Consumer Protection Requirements for Ticket Agents

DOT Relaunches Air Consumer Website

Trustpilot 4.8/5 based on 1,592 reviews

Flight cancelled: Your right to compensation, reimbursement or a voucher

Check your claim for compensation online now in just 2 minutes

Getty Images

Key Takeaways

• If your flight has been canceled, you are entitled to a full cash refund per federal law.
• Using the airline's app or calling an international airline number is often the quickest way to get help.
• The DOT Cancellation and Delay Dashboard shows what each major domestic airline will or will not provide in the event of a cancellation or delay.

If your flight has been canceled, read on for step-by-step instructions on how to rearrange your travel plans and/or claim compensation.

What to do if your flight is canceled

1. get on the airline's app – or make an international call.

First, pull up the airline's app on your phone. Most airline apps allow you to easily rebook your flight for free, provided you can supply your six-character reservation code. Getting in line to speak with an agent and calling the airline while you wait is also a good idea (albeit slower than using an app), and social media messaging, texting or WhatsApp may prove helpful. "During times of mass travel disruption, you should try all different avenues for getting help," says Nick Ewen, director of content at The Points Guy.

Ewen also recommends a lesser-known tactic: calling the airline's international numbers. Airlines have offices in Canada, Mexico, the U.K. and more. "While it can be costly, you can often get through to an agent more quickly," Ewen says.

Note that, depending on why your flight was canceled, finding seats on a new flight may alter your travel plans considerably.

2. Book a hotel

Next, determine if you need overnight accommodations. "If you were originally booked on the last flight of the night and there are no other options, grab a hotel room near the airport before they're all taken," Ewen advises.

3. Ask for a refund

If the airline cancels your flight or it's "significantly delayed" (a term currently defined on a case-by-case basis) and you're forced to change your travel plans, the Department of Transportation requires airlines to provide a full refund. Unfortunately, getting a refund can be a lengthy and frustrating process. Most airlines will instead offer a credit for future travel, but be wary of these, since they often come with limitations such as blackout and expiration dates.

When you're able to get a refund, note that it covers the total cost of airfare only and does not include other expenses associated with your trip.

If you believe you're entitled to a refund and the airline denies it to you, you can and should file a complaint with the DOT .

4. Reference the DOT Cancellation and Delay Dashboard

While you're entitled to a full refund, other flight cancellation policies may vary by airline. Go to the DOT's Cancellation and Delay Dashboard to see what each major airline will and will not offer in the event of a controllable cancellation.

Tips on Trips and Expert Picks

Travel tips, vacation ideas and more to make your next vacation stellar.

What to do if your flight is delayed

In the event your flight is delayed, airlines are not legally obligated to give you a refund unless the DOT determines the delay to be "significant." But here's what you can do:

Research other flights

Investigate what other flights on that airline are headed to your destination and ask an agent if they can get you on one of them (without charging change fees). Also be sure to look into what's available on other airlines: If your original airline doesn't have any flights available on your departure date, an agent may be able to book you on a flight with a different carrier at no additional cost to you. Note, however, that airlines are not legally required to do this.

Inquire about other compensation

If you've been stranded at the airport for several hours, check in with an agent and reference the Commitments for Controllable Delays section on the DOT's Cancellation and Delay Dashboard – regardless of whether you're able to get on another flight. Some airlines may provide amenities such as vouchers for meals or overnight accommodations.

Frequently Asked Questions

"The main causes for flight disruptions are bad weather, understaffed air traffic control, and factors within the airline’s control,"  says Katy Nastro, a spokesperson at Going.com, formerly Scott's Cheap Flights. She explains the following:

• Weather:  This is outside of the airline's control and is the single biggest reason for why we see flight disruptions. We saw this play out over the winter holidays in 2022, and even to some extent during the 2023 holiday season. Even if the weather is accurately predicted, it cannot be controlled, which means at times flight disruptions are unavoidable.
• Understaffed air traffic control:  The U.S. air travel industry has made strides in pilot hiring year over year, but when it comes to air traffic control, we are still down roughly 1,000 fewer air traffic controllers from a decade ago. New York metro area airports specifically have felt the brunt of this deficit, so much so that airlines were permitted to reduce schedules without penalty from the summer until the end of Q4 in 2023. At its lowest, the decrease in flights in the New York metro area resulted in about 11% fewer flights per day. With less trained staff, current air traffic controllers are stretched to the limit, and schedule reductions only temporarily solve this problem. Even with aggressive hiring efforts, training takes time and will not be a quick fix.

It's almost impossible to avoid canceled or delayed flights these days. But there are a few things you can do when booking flights to lessen your chances for travel disruptions.

Keep tabs on your aircraft: On your departure date, check your flight information before heading to the airport. You can keep a watchful eye on the flight's status – including the aircraft scheduled to operate your flight – using the airline's app or a third-party app such as FlightAware Flight Tracker (which also offers a website ), FlightRadar24 or TripIt Pro.

"As an example, if you're flying from Orlando to New York, and your plane is flying in from Chicago, the initial flight from Chicago to Orlando might be delayed (or canceled) before yours is," Ewen explains. "Airlines will try to find replacement aircraft in that case, but if you can identify a potential cancellation before it officially happens, you may be able to get rebooked ahead of the other 100-plus passengers on your flight."

Consider an alternate airport: When booking your flight, you may consider flying out of a different airport than the one you typically depart from. For example, a small regional airport with limited routes may mean less travel delays and hassle overall – or it may be worth driving further to another international airport for a nonstop flight to your destination rather than opting for a connecting flight close to home.

Fly in the morning: While flight disruptions are unpredictable, historically fewer cancellations and delays occur in the morning.

Avoid weekend travel: Fly on off-peak days like Tuesday or Wednesday. You'll often find cheaper flights on these days, too.

Opt for longer layovers: If you need to take more than one flight to reach your destination, book a flight with a longer layover to provide enough time to make your connecting flight. Keep in mind that at some airports you may need to go through security or customs for your connection. For longer journeys, you can reduce the risk of missing connecting flights by planning a city stopover. For example, Icelandair offers Iceland stopovers for no additional airfare.

Consider a credit card with travel protections: You don't need to be a frequent traveler to take advantage of credit card travel protections and perks. Here are a couple options to consider:

• Chase Sapphire Preferred :  This travel credit card ($95 annually) provides coverage for delays and cancellations when used to book flights. It also provides other travel protections such as delayed baggage coverage. "Even someone who travels just once or twice a year can still get phenomenal value from this card," Ewen says.
• American Express Platinum Card :  This card ($695 annually) offers travel insurance that reimburses some nonrefundable expenses like hotel accommodations, meals and other essentials as long as the trip was purchased using the card.

When choosing a travel credit card, you should also pay attention to other benefits. Even the most basic airline credit cards can offer travel perks like discounts on in-flight purchases and waived baggage fees, while premium travel credit cards (which require a higher annual fee) can include access to an airport lounge with food, drinks and Wi-Fi. Some also provide a concierge service to rebook flights or built-in trip insurance to cover unforeseen expenses.

Purchase travel insurance: If your credit card doesn't include travel protections, consider purchasing insurance with flight coverages – even a cheap travel policy can help protect your investment. Covered reasons include a travel carrier delay and loss or theft of travel documents, among other scenarios. If you're interested in purchasing a policy, you can browse the best travel insurance companies here .

Talk to a travel advisor: "Booking directly with your travel advisor provides more leverage and support if something goes wrong," explains Jessica Parker, founder of Trip Whisperer . "We can advocate for a better outcome should there be cancellations or hiccups in the itinerary."

Charlotte French, owner of Cavatica Luxury Travel , agrees, sharing this recent example: "My clients were booked on a nonstop United Flight from Tokyo (HND) to EWR (Newark) in business class, when it was canceled (due to technical issues). The clients were waiting in line to find other options for their return flight home; however, these were very limited. In parallel, I was able to speak to the United Airlines corporate desk (as a travel advisor) and was able to secure them in business class on a flight out of Tokyo the same day."

Avoid checking luggage: Travelers who only travel with a carry-on bag and/or personal item (such as a backpack or purse) that meet carry-on size restrictions will have the most flexibility in rebooking – and will also avoid the chance of lost luggage, another common issue. Some carriers will try to move checked luggage to a later flight for you and will make every effort to keep you and your belongings together. However, when airlines don't have interline agreements with other carriers, you'll have to allow enough time to retrieve and recheck your own luggage.

The number of canceled flights recently fell to its lowest rate in at least a decade — a welcome change for air travelers, especially following COVID-19-era travel disruptions.

Still, flight cancellations will always be inevitable, especially during the busy summer travel season. Summer 2024 is shaping up to be especially busy. "It was the busiest March on record for air travel according to the TSA," explains Nastro. "It also had the tenth busiest day on record, which is pretty significant since it is not a 'peak period' and is generally considered off-season in the Northern Hemisphere. If this trend continues, we are likely in for the busiest summer on record when it comes to air travel."

You might also be interested in:

• The Top Luggage Trackers
• Is a Travel Agent Worth It? The Pros and Cons
• Can I Use My Own Airplane Seatbelt Extender?
• How to Get Airport Wheelchair Assistance
• The Top Cheap Weekend Getaways

Top All-Inclusive Resorts in the U.S.

Tags: Travel , Travel Tips

World's Best Places To Visit

• # 1 South Island, New Zealand
• # 4 Bora Bora

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.

You May Also Like

The 17 best costa rica tours.

Lyn Mettler April 12, 2024

Hard vs. Soft Luggage

Rachael Hood April 12, 2024

The Best Kauai Boat Tours

Lyn Mettler April 11, 2024

The Top-Rated NYC Food Tours

Ann Henson April 11, 2024

The Best Things to Do in Maine

Mariya Greeley and Nicola Wood April 10, 2024

The Best Pearl Harbor Tours

John Rodwan and Amanda Norcross April 9, 2024

The Best Pigeon Forge Dinner Shows

Korrin Bishop April 9, 2024

Carry-on Luggage Sizes by Airline

Amanda Norcross April 8, 2024

The Best Charleston Tours

John Rodwan April 4, 2024

The Best Napa Valley Wine Tours

Amanda Norcross April 4, 2024

United may have found a fix for one of the worst realities of flight delays

• United said it will send vouchers directly to the phones of passengers with disrupted flights.
• Meal vouchers will be sent for delays of three hours or more and hotel vouchers for overnight delays.
• It comes after the Department of Transportation said it would push for better delays compensation.

Despite the TSA's prediction that the number of flyers this summer will pass pre-pandemic levels , the season's travel forecast is already looking brighter than last summer's "flightmare."  

On Thursday, United Airlines said that it will start sending meal and hotel vouchers via phone to passengers whose flights have been disrupted . Disruptions include issues pertaining to maintenance or technology— or what United spokesperson Amy Fisher called "controllable" delays— which means weather related issues don't count. 

Meal vouchers will be provided to passengers after a "3-hour controllable delay" while hotel vouchers will be provided to passengers who have to stay overnight as a result of a delay or cancellation, Fisher said in an email to Insider. Flights for those with overnight delays will be rebooked for the next day, she added.

Related stories

"We've been automatically rebooking customers and providing meal and hotel vouchers for years," Fisher said.  "This is simply a new way for customers to access these resources, making it easier and less stressful for them to get back on their way if their travel is disrupted." 

Right now, about half of United customers turn to the airline's app or website to self-serve during travel disruptions, Fisher said. United's new system will hopefully free up time for airline representatives to help those who aren't as technically savvy as well and prefer to wait in line or call an agent. 

United's announcement comes after the Department of Transportation announced plans in May to launch new rulemaking that will require airlines to provide compensation, and cover expenses for amenities like meals, hotels, and rebooking trips, when the airlines are responsible for stranding passengers. 

"When an airline causes a flight cancellation or delay, passengers should not foot the bill," Transportation Secretary Pete Buttigieg said in the DOT's announcement. 

United is the sixth largest airline in the world according to available seat size with close to 100 million available seats as of 2021. 

Partner offer: Find the best travel insurance policy for your needs and avoid costly surprises. Learn more about travel insurance here.

Watch: Why flying is so terrible even though airlines spend billions

• Main content

What to Do if Your Flight Was Canceled or Delayed

S torms across much of the eastern half of the United States are threatening to upend Thanksgiving travel during some of the busiest travel days of the year. Unfortunately, this isn't a one-off occurrence: whether it be a storm, a mechanical issue, or lack of staff, there's always a risk that a flight could be delayed or canceled. If you happen to find yourself stuck in transit with a flight that has been canceled or delayed by your airline, here's what to do.

First, you have a right to compensation or being rebooked on a new flight

In 2022, the U.S. Department of Transportation (DOT) launched a new Aviation Consumer Protection website to help travelers track down what kind of refunds or compensation their airline should provide when there is a cancellation or delay (which includes a table of compensations broken down by airline )

Airlines aren't required to compensate passengers when flights are delayed or canceled due to problems deemed beyond the company's control, like bad weather. They also aren't required to provide a refund when the passenger initiates the cancellation or flight change.

But a refund is required by U.S. law when the airline cancels, delays, or alters a flight, or passengers are involuntarily bumped from a flight that is oversold or due to issues originating from the airline, such as operational or staffing problems.

Additionally, after the federal government began cracking down on airlines this year, all of the major U.S. airlines vowed to provide meal vouchers for delays of more than three hours and to provide transfers and hotel stays to passengers affected by an overnight cancellation. They have all also agreed to rebook travelers on an alternate flight at no added cost due to a delay or cancellation and most will also rebook on a partner airline.

How to get rebooked on a different flight

If you want to continue with your travel plans, you will need to get rebooked on a different flight (unless your flight is delayed, not canceled, and you have decided to stick with it). In this case:

Use your airline's app to select a new flight

If you have downloaded your airline's app and have your flight information linked to your account, you may not need to deal with an actual human in the event of a flight delay or cancellation. As soon as your airline knows your flight will be delayed or canceled, they will send you an update within their dedicated app. Whether it's delayed or canceled, they should give you the option to rebook on a different flight directly within the app (if they haven't automatically placed you on a different flight). In this case, it pays to act quickly-after all, you have a whole plane full of travelers in the same situation.

If your flight is simply delayed and you're not at risk of missing a connection, you might opt to stick with your current itinerary. In this scenario, you don't have to do anything but it's helpful to know if your flight is at risk of further delays. To do this, look up where your plane is coming from and then use an app like FlightAware (which is linked directly with some airline apps, such as United) to check if it's en route or not. Your new departure time is much more likely to get pushed back again if your plane isn't on its way to your departure airport yet.

If that didn't work, talk to a gate agent or-better yet-call customer service

If you aren't able to rebook via the app on a flight that meets your needs, then it's time for plan B: getting in touch with a gate agent or customer service. Often, calling a customer service agent can be quicker than speaking to someone in real life.

Try to remain calm and friendly

You can only imagine the amount of frustration fliers have when flights get canceled or delayed. Good ol' fashioned friendliness can help make headway with a weary gate, airline, or customer service agent who isn't having an easy day (week? year?). If you're on the phone with an agent who just does not seem like they want to help, don't hesitate to make an excuse for ending the call and try back for another person who maybe is more willing. Yes, we know that could mean another prolonged period of sitting through lounge music while on hold.

Research alternate flights with the same airline, partner airlines, even competitors

Before you hop on the phone or talk to a gate agent, look up flight alternatives with the airline you are booked on, partner airlines (especially for international flights), and even with competing carriers. If you know of a specific flight that has empty seats, it can be helpful to bring that knowledge to your conversation-even if it's not on the airline you have a ticket with.

Don't be shy to "go to a different carrier and say, ‘How can you get me to [my destination]?'" says former airline pilot and FlightAware spokesperson Kathleen Bangs. In some situations, even competing airlines with a mutual agreement to do so can allow you to transfer over a ticket. Use Google Flights to see all the options available to you.

Use your fliers' rights knowledge as leverage

According to Willis Orlando, senior product operations specialist at flight-deal tracking service Going (formerly known as Scott's Cheap Flights ), "Knowing [your] rights kind of gives you priority in getting yourself rebooked." He notes that when you approach the airline agent via phone or text message, "and you say, ‘I understand under law that I can ask for a refund and go home, but I prefer not to do that. I found this itinerary that I would like to be rebooked on'-they are highly incentivized to help you out. You're bringing something to the table that the other customers are not. They very often will go the extra mile for you."

Lean on your travel advisor, friends, and family members

"If you used a travel agent, that is someone who can advocate for you. You paid for this person's services, and when things hit the fan, this is the time to take advantage of those services," says Orlando.

You can also contact a company that specializes in urgent air travel assistance, like Cranky Concierge, which has a staff trained in this kind of research and rebooking, for a fee.

Another strategy is to provide your flight numbers and travel details to a trusted friend or family member who can help keep flight status watch for you and provide helpful info via text or even do some behind-the-scenes research and rebooking while you are up in the air. Adds Orlando, "It's not a bad time to call on favors."

Getting compensated during or after your travels

As mentioned above, if you decide not to continue with your travel itinerary, you are entitled to a full refund of the flight. But even if you do continue with your travel plans, you are entitled to compensation for the inconvenience.

Always ask for miles

If an airline rebooks you onto a different flight after a flight was canceled, it can (and should) at least offer you miles "for the inconvenience" if it doesn't offer you other compensation, such as payment for meals or an overnight hotel stay, says Bangs. "I would just say to the airline, ‘What can we do to make this fair?'"

If you are not given anything in the moment, you can request compensation by filing a complaint (usually online) with the airline you had a ticket with.

File a complaint with the DOT

If the airline wasn't cooperative in providing a required refund or requested assistance, file a complaint with the U.S. Department of Transportation, which can be done online . It can help ensure you (finally) do get a response from the airline.

Whatever you do, be kind

Most importantly, don't forget to (hopefully) enjoy wherever it is you are going and to be kind to all the people who are helping to get you there often under trying circumstances. (We see all of you, tired airport staff, pilots, flight attendants, air traffic control crew, and everyone else working to make our travel dreams come true.) Travel is and will always be such a privilege.

Money: How to earn thousands letting stars like Stormzy and David Attenborough film in your house

Weekend Money has spoken to people who've made serious cash letting film and music stars shoot in their home. You can read this and our other weekend features, and leave a comment, below - and check back on Monday for hourly updates on consumer and personal finance news.

Saturday 13 April 2024 15:36, UK

Weekend Money

• How to earn thousands letting film and music stars shoot in your home
• Prepayment meters now have cheapest default tariff - should you switch?
• 'It's cost me £8,000 to get out of an abusive relationship' - Readers respond to divorce story
• Money news of week: Blow for expats in Spain | Where will Labour get money from? | Shell could quit London

Best of the week

• How your neighbour's garden could wipe up to £57,000 from your house price
• Could I build a home gym for less than my gym membership?
• Britons are buying homes, having babies, getting married and retiring later - but one key life event is happening earlier
• 'WTF is going on with the price of olive oil?'
• Cheap Eats: Great British Menu legend shares ultimate toastie recipe
• Money Problem: The monthly charge on my leasehold flat has gone up by more than £60 a month - what are my rights?

Ask a question or make a comment

By Brad Young, Money team

Earning up to £60,000 a year for letting Stormzy film a music video in your kitchen or Paloma Faith play with Lego in the living room might sound farfetched to homeowners unfamiliar with the shoot locations industry. 

But every star, studio or big brand that wants to film in a residential property needs someone willing to offer up their home for the day - and they'll pay between £700 and £3,000 for the privilege.

Homeowners and shooting agencies have spoken with the Money team about the promises and pitfalls of working with the likes of Disney, Netflix and ITV to take advantage of this niche income stream. 

Among them was Ed Reeve, a photographer from Hackney, who has had stars such as David Attenborough, Stormzy and Jim Broadbent walk through his doors in the 17 years he's been renting out his home. 

"It has been a really positive experience on the whole for us. Generally, the shoot crews are really lovely people and they're very respectful of your home," said Mr Reeve, who is registered with location agency 1st Option.

He hosts between 12 and 20 productions a year. Most bring in £1,000 for a one-day shoot, but some earn him up to £3,000 per day or last multiple days.

"We've met lots of interesting people," said Mr Reeve, including Gillian Anderson, who stars in Sex Education, Hugh Bonneville (Downton Abbey) and Claire Foy (The Crown).

After Stormzy filmed a music video, Mr Reeves said that "every grime artist wanted to shoot here".

David Attenborough once turned up early for a BBC shoot, resulting in the pair sitting down for a cup of tea and Mr Reeve introducing his three-day old daughter to the presenter.

"He held her and looked at her with delight... it was a really special moment," said Mr Reeve. 

Shoots can result in scratches around the interior, but Mr Reeve said he uses some of the money to redecorate – or in one case, let a Delux advert do it for him. 

'It's never free money'

Less enthusiastic about the industry was Emer Stamp, 48, a children's author from London, who has hosted for two years.

"You think, 'Oh yeah, my house is going to be rocking', and everyone comes round and goes 'Your house will be perfect', but for whatever reason, it's not.

"My takeout is it's not as easy to make money as you think."

Ms Stamp said her home had been chosen for three productions, including a Dell shoot and a Lego advert starring Paloma Faith, earning her approximately £6,000. 

Hosting also puts your schedule at the mercy of production companies – and sometimes they may not show up, said Ms Stamp.

"Like anything, you think it's free money but it's never free money."

So what does make a location popular? 

Becky Butler, managing director at agency Location Collective, said there is demand for average-sized family homes with a 60s/70s vibe and unusual features. 

And while a lot of the homes listed by location agencies look expensive, that was far from a deal-breaker. 

"All the practical side of things are as important, if not more so, than the aesthetics of the location," said Ms Butler.

Parking, easy-going neighbours and having one large room for equipment goes a long way with clients.

Getting the combination right can create "a fantastic additional income stream", said Jennifer Marshall, of Shootfactory, which has connected homeowners with everyone from Little Mix to Killing Eve. 

"We have properties that through our company have earned anywhere between £20,000 and £60,000 a year."

Much of the industry is based in London but, between them, the three agencies contacted by the Money team have organised filming in Manchester, Birmingham, the Midlands, the Home Counties and coastal areas.

Both Ms Marshall and the team at Location Collective said having a neighbour willing to get in on the action can be a real selling point.

This might mean a second house on the same street for a TV show, or simply somewhere to house the production team.

"Being able to let them pretty much take over is quite key. Sometimes they might have demands like painting or moving furniture," said Lily Gonnissen, head of business development at Location Collective. 

Being quick to respond to questions, contactable during the working day, and able to accommodate viewings at short notice was a top priority, said Ms Gonnissen. 

"Be friendly and welcoming - brands remember a good owner," said a spokesperson for 1st Option: "And make sure the house is clean and clutter free before any shoots."

The default tariff for prepayment meters is now cheaper than other types of meter.

It follows the energy price cap update to unit rates and standing charges from 1 April.

Uswitch data shows 56% of households don't know about the change.

What do you need to know?

Prepayment meters have traditionally been a more expensive way of paying for energy - but now prepayment standing charges have been lowered to match those for direct debit customers.

Because prepay units are cheaper, people with these meters should pay around £47 less a year than those on direct debits (£1,643 versus £1,690).

Customers who pay when they get a bill are forking out the most - around 5.8p more per day on the standing charge than those with direct debits.

Should we all get prepayment meters?

As energy costs come down, suppliers like EDF Energy have now started offering fixed deals lower than the price cap - and as things stand these are the cheapest options for many.

Eon Next's Pledge tariff promises to be 3% below whatever the price cap is for a year.

There can be catches if you want to leave these fixed deals (though Octopus doesn't charge them) - so make sure you do your research.

How many people have prepay meters?

The number of prepayment meters has fallen almost 8% from the peak in 2019, but there's still more than seven million gas and electricity units in action.

In total, 195,503 prepayment meters were installed in 2023.

Are people swapping?

Uswitch has some research that says young people (18 to 34) are far more likely to go for prepay meters - 51% would consider it, compared with 5% of over-55s.

Will Owen, energy expert at Uswitch, said: "Prepayment meters have got a bad reputation among some households, but changes to the price cap mean that their default tariffs are now cheaper than standard credit meters.

"With prepayment meters, you pay for your energy before you use it, and while there are emergency provisions, it does mean it is possible to be cut off if you have not put enough money into your account. 

"This means that younger consumers and vulnerable people are at greater risk of disconnecting themselves from their energy supply when money is tight.

"Direct debits also allow consumers to spread out their costs evenly throughout the year, meaning bills won't rise significantly in the winter when energy usage is highest."

We've had a mixed mailbag of comments this week - with readers getting in touch about pensions, tipping and divorce among other things.

Following this feature on divorce costs last weekend...

...we had dozens of comments...

So many people must be trapped in abusive relationships. A loan has helped me get away - covering legal costs, paying the bills/mortgage on marital home whilst being unable to stay and finding thousands for a rental. Costs so far about £8k - only one year in and at decree nisi. H

Since broken families are ever more common why isn't the government doing something to help divorcees get back on the housing ladder like first-time buyers are? Countless thousands, despite having the income, are doomed to rent expensive family homes. Men especially! Twice Divorced Of Surrey

Trust me, it costs a whole lot more than £30k, stay away from solicitors, work through it yourself. Toby

When one party will not communicate with the other, this makes the process much more expensive. Around £80k in solicitors and barrister fees. Vbkinguk

Another story that cut through was London restaurant chain Ping Pong scrapping tips - months before new legislation will require restaurateurs to give staff 100%.

Readers don't seem impressed...

Best thing employees and customers can do is boycott them. Just goes to show what they actually think of their staff. Dave

I don't want to eat somewhere that doesn't look after its employees. Jack

I'm sure patrons and staff will vote with their feet! How disgraceful to remove tips, probably as the owners aren't getting any cut of their staff's hard work! Elijah

We've reported extensively on the rise to the state pension this month - including how, due to frozen income tax thresholds, more pensioners will be dragged into paying income tax. Chris seems to be one of those impacted...

I deferred taking my state pension for five years to hopefully boost my pension, because I happened to be the last group of people to get the old state pension. Unfortunately because of the tax band freeze any benefit from the pension uplift is being eroded every year, is this fair? Chris

And finally, on Monday we suggested a cheaper way to buy herbs and spices in the supermarket - by using the world food aisle...

We had this comment...

Best money-saving practice for herbs and spices is to source them at Asian stores - not supermarkets! Pip

Spain is planning to scrap a "golden visa" scheme that grants residency rights to foreigners who make large investments in real estate.

Ending the scheme would help make access to affordable housing "a right instead of a speculative business", Spanish Prime Minister Pedro Sanchez said.

The programme awards non-EU citizens investing at least €500,000 (around £429,000) in Spanish real estate - without taking out a mortgage - a special permit, allowing them to live and work in the country for three years.

In better news for Britons who hope to live abroad, Italy is allowing non-EU citizens who can work remotely to apply for a year-long "digital nomad" visa.

There's a few salary/reference based criteria to meet - read about them here...

Labour this week tried to address questions over how it would pay for key pledges  after the Tories used their idea of scrapping the non-dom status to fund a national insurance cut.

Labour had been committed to abolishing non-dom status for years - upon gaining power they planned to use the money to fund breakfast clubs for primary school children and additional appointments in the NHS.

Shadow chancellor Rachel Reeves this week announced the party's plan to raise £5bn a year by the end of the next parliament...

• Labour said it would raise £2.6bn by closing "loopholes" in the government's non-doms plan - after certain exemptions were kept in place by Jeremy Hunt;
• Labour said the "tax gap" - the difference between the amount of money HMRC is owed and the amount it receives - had widened to £36bn in 2021-22 - £5bn more than it had been the previous year;
• To close the gap, Labour said it would invest up to £555m a year in boosting the number of compliance officers at HMRC, increasing productivity and improving the organisation's "dire" customer service;
• It would also consider requiring more tax schemes to be registered with HMRC to ensure they are legitimate, and renew the focus on offshore tax compliance.

The government responded by saying: "The Conservatives have introduced over 200 measures to clamp down on tax non-compliance and we are sticking to the plan to strengthen the economy so we can cut taxes, putting £900 in the pockets of the average worker and helping families to build a brighter future."

Shell is weighing up quitting the London Stock Exchange (LSE) for a move to New York over concerns its listing is currently "undervalued".

Chief executive Wael Sawan  told Bloomberg  that he was mulling "all options".

The British oil and gas giant is currently the largest company in the FTSE 100 index, and its departure from the LSE would be a significant blow to the UK stock market that is fighting to stay relevant.

There's been a run of bad news for the LSE over the past year or so. The world's largest building products manufacturer, CRH, moved to New York, while travel company Tui moved to Frankfurt. And despite the lobbying of numerous prime ministers, UK-based chip company Arm chose the NYSE.

The Money blog is your place for consumer news, economic analysis and everything you need to know about the cost of living - bookmark news.sky.com/money.

It runs with live updates every weekday - while on Saturdays we scale back and offer you a selection of weekend reads.

Check them out this morning and we'll be back on Monday with rolling news and features.

The Money team is Emily Mee, Bhvishya Patel, Jess Sharp, Katie Williams, Brad Young and Ollie Cooper, with sub-editing by Isobel Souster. The blog is edited by Jimmy Rice.

UK lenders have seen a rise in defaults on mortgages and credit cards - with the trend expected to continue in the coming months, according to a survey.

A poll of banks and building societies by the Bank of England reveals lenders reported higher default rates on secured loans and unsecured lending in the three months to the end of February.

The rates for mortgages, credit cards and other loans, as well as loans to small to medium businesses, are all expected to rise in the next quarter.

The BoE carries out the survey every quarter as part of its role to maintain financial stability.

It also revealed increased demand for borrowing, with this also expected to climb during the three months to the end of May.

Karim Haji, global and UK head of financial services at KPMG, said the latest BoE data suggests "a more positive economic outlook hasn't fed through to household finances yet".

"Defaults across all unsecured lending increasing over the same three-month period indicates many people are still struggling to meet their day-to-day costs. Lenders will need to be vigilant and continue to offer support for borrowers in the interim," he said.

By  Sarah Taaffe-Maguire , business reporter

Poor software and bias toward making only small, sequential changes is one of the reasons economic forecasters at the Bank of England failed to predict and prepare for the cost of living crisis, brought about by high inflation, according to a "once in a generation" review.

The review announced last year was undertaken by the former head of the US central bank, known as the Fed, and said the quality of the Bank's economic expectations "deteriorated significantly in the past few years" due to out of date software and "excessive incrementalism".

Though the "unusually large forecasting errors" were said to be "probably inevitable", according to the review, conducted by Dr Ben Bernanke.

The problem was not unique to the Bank, rather something all central banks and private forecasters suffered from, it said.

Read the full story here...

After the UK airports with the worst delays were revealed earlier today (see post at 1.15pm), we've been looking at your rights.

If you're unlucky enough to get stuck at an airport due to a flight delay, you may wonder if you're entitled to any compensation.

The good news is you may be - in certain circumstances.

First, it's important to know what flights are covered by consumer law. These are: 

• Any flight leaving a UK airport
• Flights operated by a UK/EU airline arriving at a UK airport
• Flights operated by a UK airline only arriving at an EU airport

When will I be entitled to help? 

You'll qualify for support if a short-haul flight under 932 miles (1,500km) is pushed back by two hours. 

This rises to three hours for journeys up to 2,175 miles (3,500km).

For long-haul flights going any further than this, four hours or longer counts as a significant delay.

What support will I get?

Under UK law, airlines must give passengers who are affected by a delay of at least two hours:

• A reasonable amount of food and drink (usually provided in the form of vouchers)
• Refunds for the cost of two free phone calls, faxes or emails
• Accommodation for passengers stranded overnight (usually in a nearby hotel)
• Transport to a hotel - or their home

Will I get compensation?

Usually, airlines have to provide compensation if a person's flight arrives more than three hours late.

The exception to this is when there are air traffic control problems or extreme weather, as these issues aren't their fault.

If you agree to travel on a later flight, the airline is no longer obliged to offer food, drink or accommodation while you wait.

Thankfully, you are entitled to a full refund if you decide to abandon your journey after five hours of delays.

The length of your flight affects how much you are entitled to:

• Short-haul flight - £220
• Medium-haul flight - £350
• Long-haul flight - £520 if the flight arrived more than four hours late, £260 for a delay of between three to four hours

What if I'm about to travel?

Transfer passengers who end up missing a connecting flight because their first plane was delayed are entitled to a service back to their original departure point.

But things get a little more complicated for passengers on package holidays - especially if they decide not to travel on a delayed outbound flight.

The CAA's guidance says: "You may lose your holiday too, so we recommend you contact your package organiser or the airline for further information.

"If you still want to travel then your airline must get you to your destination. You might have to be patient while they rearrange transport and rebook passengers, but the law says they must get you there."

What if my flight is cancelled? 

You're entitled to a refund or replacement flight if yours is cancelled. Your rights to assistance are the same as if your flight is delayed.

If the reason for the cancellation was within the airline's control, and it was made with no more than 14 days' notice, then depending on the timings of the new flight offered you could also be entitled to compensation.

You'll be able to claim £110 and £520 depending on the length of the route and timings of the new flight.

Drivers are still feeling the strain of rising insurance premiums - but there are signs of a slowdown, according to one index.

New figures from insights firm Consumer Intelligence suggest the average quoted price of car insurance rose by 56.4% in the year to February.

This was the third-highest annual increase since its records began in 2012 - but in slightly better news for motorists, it marked a lower annual rise than the 67.2% recorded in November.

And there was only a slight rise of 0.5% when looking at the three months to February - the lowest quarterly increased since November 2021.

Drivers most commonly received a quote between £500 and £749 in February, Consumer Intelligence said. It analysed the average of the five cheapest offers from price comparison websites.

Max Thompson, the firm's insurance insight manager, said big insurance brands made "competitive movements" to reduce premiums at the start of the year.

"However, some of this was unwound in February indicating it may have been more of a tactical move than a long-term trend," he added.

Jonathan Fong, manager of general insurance policy at the Association of British Insurers, said insurers were "aware of the financial challenges customers are facing" and were working to keep prices affordable.

"Our motor premium tracker is the only collection based on the price customers pay for their policy, rather than quotes, and shows that the average motor premium increased by 25% last year to £543.

"This was largely driven by above inflation increases in the cost of repairs, thefts and replacement cars."

The Abu Dhabi-backed vehicle that had been on the brink of buying The Daily Telegraph is in detailed talks with Whitehall officials about the structure of an onward sale of the newspaper. 

Sky News has learnt that RedBird IMI is negotiating with the Department for Culture, Media and Sport about whether it can convert a call option which constitutes the right to take ownership of the Telegraph and Spectator into shares in the assets prior to their purchase by a new owner.

Read the exclusive story by our City editor Mark Kleinman ...

The telecoms entrepreneur who turned Daisy Group into one of the industry's most successful private companies is closing in on the latest in a string of significant takeover deals.

Matthew Riley, Daisy's chairman, has orchestrated a £215m deal to acquire 4Com , a provider of cloud communications services to more than 17,000 corporate customers, Sky News understands.

City sources said the deal was expected to be signed within days and was likely to hand 4Com founder Daron Hutt a windfall worth more than £100m.

Read the full story here ...

The Financial Conduct Authority has told motor finance firms they need to put funds aside as it continues a probe into the sector.

The City regulator also said many firms are "struggling to promptly provide the data we need" for the investigation.

A review was launched by the FCA earlier this year into whether people could be owed compensation for being charged too much for car loans, following a high number of complaints on historic agreements.

Be the first to get Breaking News

Install the Sky News app for free

• Credit cards
• View all credit cards
• Banking guide
• Loans guide
• Insurance guide
• Personal finance
• View all personal finance
• Small business
• Small business guide
• View all taxes

You’re our first priority. Every time.

We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free.

So how do we make money? Our partners compensate us. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. Here is a list of our partners .

The Guide to Frontier Flight Delay Compensation

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Flight delays are not only frustrating, they occur more frequently than you might expect. The Department of Transportation’s March 2023 data revealed that about 25 percent of flights didn’t post on-time arrivals.

It’s a possibility that you should anticipate regardless of which airline you’re flying on, including Frontier Airlines. If your Frontier flight is delayed, it’s important to know Frontier’s flight delay compensation policy and what you’re entitled to.

Federal law requires airlines to refund you for a canceled flight, but the U.S. Department of Transportation has no regulations regarding flight delays. A delayed flight doesn’t automatically mean you have the right to a refund or other type of compensation from the airline.

When it comes to flight delay compensation, Frontier and other airlines are free to set their own policies and decide what they’re willing to provide to these passengers. Here’s what to know about Frontier flight delay compensation.

5 things to know about Frontier flight delay compensation

1. frontier will notify you of flight changes.

If your flight is impacted by a schedule change, like a departure or arrival time change, Frontier will notify you. You’ll receive this notification as a text message, email or in the Frontier app. In the notification, it will describe the new time and reason for the delay, if known.

Generally, Frontier flight delay compensation isn’t offered for delays under three hours of your original departure time.

» Learn more: The guide to earning miles with Frontier Airlines

2. It’ll try to book you on the next available flight

In the event of what the carrier considers a “controllable situation,” it’ll book you on the next available Frontier flight to avoid further impact to your travel itinerary. This re-booking is at no extra cost.

Circumstances that Frontier considers controllable are delays due to mechanical issues, baggage loading or other aircraft-related concerns.

The airline will only place you on the next available Frontier flight. It isn’t under any obligation to book you on another carrier’s flight, even if it’s closer to your original departure time.

3. You might be able to request a refund

If a schedule change by the carrier results in a significant delay, you have the option to request a refund.

As part of the Frontier delayed flight compensation terms, flights that are delayed for at least three hours are eligible for a refund of the unused portion of the flight booking. This includes fees paid toward seat upgrades and checked baggage .

This refund is applicable for circumstances that are within, and outside of, Frontier’s control. For example, baggage loading, mechanical issues, weather interruptions, bird strikes and other reasons.

Once Frontier grants this refund, however, it’s no longer obligated to provide further flight delay compensation.

» Learn more: Frontier Airlines reward optimization for beginners

4. If your re-booked flight is at least three hours later, you’ll receive a meal voucher

Although a significant delay can ruin your original travel plans, sometimes you just need to get to your destination. Passengers who accept Frontier’s assigned alternative flight are offered complimentary meal vouchers for delays of three hours or greater.

It might be a nominal gesture during a frustrating flight delay experience, but being able to get a meal on the carrier’s dime is better than nothing.

» Learn more: The complete guide to Frontier Miles

5. Verify whether you’re protected by your credit card

If you used a credit card to book your Frontier flight and it was delayed, check your card benefits. Some credit card benefits programs offer reimbursement protection for delays that meet certain criteria.

For example, the Chase Sapphire Preferred® Card offers trip delay reimbursement for flights that are delayed more than 12 hours or necessitate an overnight stay. It provides up to a $500 reimbursement per ticket for expenses associated with a delay, like accommodations and meals.

Not all credit cards offer travel insurance like this, but if you’ve experienced a flight delay, it’s worth checking your card’s benefits guide.

You can purchase a standalone travel insurance policy that can protect you in the case of a qualifying trip delay .

» Learn more: The best travel credit cards right now

Getting flight delay compensation from Frontier

Schedule changes for your flight can have an avalanche effect on your subsequent travel plans and can be stressful in general. Although Frontier will provide refunds for unused portions of tickets for flights delayed more than three hours, there’s little recourse for shorter delays.

If you believe you deserve compensation for a delayed flight, check whether you meet Frontier’s Customer Service Plan policy for a refund, or if the credit card you used offers trip delay insurance to help cover the loss.

Sometimes. Frontier will always try to get you aboard the next available Frontier flight, if possible. For delays that are three hours or longer, Frontier flight delay compensation includes meal vouchers. Additionally, customers who experience significant delays of this duration can also request a refund of the unused portion of their ticket.

Frontier customers who experience a delay of three hours or greater, or a flight cancellation, can request a full refund for the unused amount of their ticket. This policy applies to delays due to controllable and uncontrollable situations.

If your Frontier flight is delayed more than three hours, the carrier will automatically rebook you on the next Frontier flight that has available seating. Passengers whose flights were delayed for three hours or more will also receive meal vouchers. As an alternative, customers can also choose to request a full refund of the unused portion of a ticket.

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

on Chase's website

1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.

60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.

1.5%-6.5% Enjoy 6.5% cash back on travel purchased through Chase Travel; 4.5% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and 3% on all other purchases (on up to $20,000 spent in the first year). After your first year or $20,000 spent, enjoy 5% cash back on travel purchased through Chase Travel, 3% cash back on drugstore purchases and dining at restaurants, including takeout and eligible delivery service, and unlimited 1.5% cash back on all other purchases.

$300 Earn an additional 1.5% cash back on everything you buy (on up to $20,000 spent in the first year) - worth up to $300 cash back!

on Capital One's website

2x-5x Earn unlimited 2X miles on every purchase, every day. Earn 5X miles on hotels and rental cars booked through Capital One Travel, where you'll get Capital One's best prices on thousands of trip options.

75,000 Enjoy a one-time bonus of 75,000 miles once you spend $4,000 on purchases within 3 months from account opening, equal to $750 in travel.

• In Your Area
• Business Live
• Partner Stories
• Voucher Codes
• Buy a Paper
• Advertise with Us
• Funeral Notices
• Marketplace
• Public Notices
• Newsletter Signup
• mynewsassistant
• Discount Codes
• Beauty Box Subscription
• Buy a photo
• Work for us
• Mirror Bingo
• How to Complain
• Corrections and Clarifications
• Terms & Conditions
• Privacy Notice
• Cookie Notice
• Our RSS Feeds
• Syndication & Licensing
• Notifications and alerts help
• © 2024 M.E.N Media

Our website is temporarily unavailable in your location.

We are working hard to get it back online.

Manchester Airport third worst in the UK for delayed flights last year

Departures from Manchester Airport were an average of nearly 22 minutes behind schedule in 2023, according to analysis of Civil Aviation Authority (CAA) data

• by Liv Clarke, Neil Lancefield and Ian Jones, PA
• 17:23, 12 Apr 2024

Manchester Airport was the third worst in the UK for delayed flights last year, new research has found. Departures from the northern travel hub were an average of 21 minutes and 54 seconds behind schedule, according to analysis of Civil Aviation Authority (CAA) data.

The investigation by the PA news agency revealed that Gatwick had the longest delays, with an average of 26 minutes and 54 seconds. Luton Airport ranked second on the list, with an average delay of 22 minutes and 54 seconds.

Manchester Airport said in a statement that flight delays can be impacted by various aspects “most of which are outside of an airport’s control”. It highlighted that last year “industrial action” in Europe and the weather were major factors which affected flights.

READ MORE: Every twist and turn of the mesmerising journey your luggage takes through Manchester Airport

A Manchester Airport spokesperson said: “This analysis ignores important context. Punctuality can be affected by a number of factors, most of which are outside of an airport’s control. The two most significant factors contributing to delays in the last year have been industrial action affecting air traffic control in Europe and the weather.

“Last month 79.8% of flights from Manchester Airport took off on time, comfortably above the national average of 67%. As an industry we are working collectively to achieve the best possible on-time departure rates, while protecting flight schedules and avoiding the need for cancellations.”

Gatwick Airport, the second-busiest in the UK, was badly affected by air traffic control (ATC) staff shortages across Europe last year, and repeatedly suffered the same problem in its own control tower. It imposed a temporary cap on flights in September 2023 in an attempt to reduce the number of short-notice cancellations and delays due to staff shortages in its ATC tower.

It said in a statement: “As the most efficient single runway airport in the world, we aim to deliver a seamless passenger experience. The majority of cancellations are caused by poor weather, airspace constraints across Europe and inefficient third party ground operations.

“We are working closely with our airline partners to improve on-time performance. In addition, we have published a six-year capital investment programme setting out significant improvements to develop and enhance infrastructure and facilities to build the resilience of the airport.”

The average delay for flights across all airports was almost 20 minutes and 42 seconds, down from 23 minutes and 12 seconds in 2022, when the aviation sector struggled to cope with a surge in demand for holidays following the end of coronavirus travel restrictions. The analysis took into account all scheduled and chartered departures from the 22 commercial UK airports with at least 1,000 outbound flights last year. Cancellations were not included.

Naomi Leach, deputy editor of consumer magazine Which? Travel, said: “It’s clear from these latest figures that millions of passengers continued to experience unacceptably long hold-ups last year. This cannot be allowed to become the new normal.”

CAA director Tim Johnson said it is vital the aviation sector “focuses on resilience” ahead of the summer holiday period to “keep passenger disruption to a minimum”.He added: “Where people do find themselves facing disruption, we want them to be well-informed about the duty of care that they are entitled to.”

Julia Lo Bue-Said, chief executive of Advantage Travel Partnership, a network of independent travel agents, said flight disruption is “always incredibly frustrating”. She continued: “Any delay can have significant knock-on effects to both leisure and business travellers. With millions of Brits set to travel abroad this summer, it’s vital for the UK’s airports alongside all parts of the travel eco-system to continually work together to ensure the system is as efficient as it can be.”

When flights are significantly delayed or cancelled, airlines are required under consumer laws to provide passengers with assistance such as refreshments, a means of communication and overnight accommodation if required. If the cause of disruption is under an airline’s control, passengers are also due compensation of up to £520 depending on the length of the delay and the distance of the flight. But air traffic control (ATC) issues are generally considered to be an “extraordinary circumstance”, meaning affected passengers are not entitled to payouts.

A spokesperson for trade body the Airport Operators Association said: “Airports work extremely hard to minimise delays while providing a positive, safe and secure experience for passengers. These figures do not provide any of the context around operating in a global environment and do not give the travelling public a clear picture of how air travel operates.”

For more of today's top stories, click here.

Central and Eastern Europe

Mediterranean region, the middle east.

Check out our top destinations .

Information & Services

{{ $t('flights') }}.

• {{ $t('search-flight') }}
• {{ $t('flight-status') }}
• {{ $t('timetable') }}

{{ $t('booking') }}

• {{ $t('find-booking') }}
• {{ $t('check-in') }}
• {{ $t('add-service') }}

{{ $t('language') }}

• {{ selectedLanguage }}