cunard cruises customer services

Cunard Cancellation Policy: Everything You Need to Know

Introduction:

When it comes to planning a cruise with Cunard, understanding their cancellation policy is essential for a stress-free experience. Cunard, known for its luxurious cruises and exceptional service, has a comprehensive cancellation policy in place to protect both the company and its passengers. In this guide, we will delve into the details of Cunard’s cancellation policy, providing all the necessary information you need to know before embarking on your dream vacation.

Cunard’s cancellation policy is designed to address various situations that may arise, ensuring that passengers are aware of the potential fees and conditions associated with cancelling or modifying their bookings. It is crucial to familiarize yourself with these policies to avoid any unexpected costs or complications. Below, we have summarized the key points of Cunard’s cancellation policy in a convenient table:

Understanding the specifics of Cunard’s cancellation policy will empower you to make informed decisions regarding your cruise booking. It is important to note that the information provided in this guide is a summary, and it is always recommended to review the official Cunard cancellation policy on their official website or consult with their customer service. By being well-informed, you can ensure a smooth and hassle-free experience with Cunard, making the most of your cruise vacation.

What is Cunard’s cancellation policy?

Cunard’s cancellation policy allows passengers to cancel their bookings and receive a refund, subject to certain conditions. For cancellations made within a specific timeframe, a refund will be provided, minus any applicable fees. The amount of the refund may vary depending on the type of fare purchased and the time of cancellation. It is important to note that cancellation fees may apply, and refunds may not be available for certain non-refundable fares or special promotions. To learn more about Cunard’s cancellation policy and the specific terms and conditions, please refer to their official website: [Cunard Cancellation Policy](https://www.cunard.com/en-us/frequently-asked-questions/cancellation-policy).

Can I cancel my cruise for a full refund?

Cunard’s cancellation policy allows passengers to cancel their cruise and receive a full refund under certain conditions. To qualify for a full refund, cancellations must be made within a specified timeframe prior to the departure date. Additionally, the refund amount may vary depending on the type of fare chosen at the time of booking. It is important to review the specific terms and conditions of your booking to understand the cancellation policy that applies to your cruise. For further details and to stay up to date with any changes, it is recommended to visit Cunard’s official website and refer to their cancellation policy page.

How much do you lose if you cancel a cruise?

Cunard’s cancellation policy is designed to provide flexibility for passengers while considering the operational costs incurred by the cruise line. If you decide to cancel your cruise, the amount you will lose depends on the timing of your cancellation. If you cancel before the final payment due date, you will only lose your initial deposit. However, if you cancel after the final payment due date, the cancellation fees can vary. It is important to note that cancellation fees can also differ based on the length of the cruise and the specific itinerary. To avoid any financial loss, it is recommended to review Cunard’s cancellation policy thoroughly before making a reservation. For more detailed information, please refer to Cunard’s official website: [https://www.cunard.com/en-gb/legal/terms-conditions](https://www.cunard.com/en-gb/legal/terms-conditions).

Do I lose my deposit if I cancel my cruise?

When it comes to canceling a Cunard cruise, understanding the cancellation policy is crucial. If you find yourself in a situation where you need to cancel your cruise, it’s essential to know whether or not you will lose your deposit. According to the Cunard Cancellation Policy, the amount of your deposit that you will lose depends on when you cancel. If you cancel within a certain timeframe before the departure date, you may lose a portion or the entirety of your deposit. However, it’s important to note that Cunard offers a Future Cruise Credit option, which allows you to apply your deposit towards a future booking within a specific timeframe. To learn more about Cunard’s cancellation policy and the options available to you, visit their official website: [Cunard Cancellation Policy](https://www.cunard.com/en-us/already-booked/cancellation-policy).

Cunard deposit refund policy

When it comes to Cunard’s deposit refund policy, it is important to understand the specific conditions and timelines. If a customer cancels their booking, the amount refunded will depend on the timing of the cancellation. For cancellations made outside of 91 days before departure, the deposit is typically refundable. However, within 90 days of departure, the deposit becomes non-refundable. It is crucial to review the terms and conditions of the specific booking to determine the exact refund policy. For more detailed information on Cunard’s cancellation policy, including any updates or changes, it is recommended to visit the official Cunard website or contact their customer service directly.

In conclusion, understanding the Cunard Cancellation Policy is crucial for anyone planning to embark on a voyage with this renowned cruise line. By familiarizing yourself with the policies and procedures, you can ensure a stress-free experience in the event that you need to cancel or modify your booking.

It is important to note that Cunard’s cancellation policy may vary depending on the type of booking and the specific terms and conditions associated with it. Therefore, it is recommended to review the policy applicable to your specific reservation.

As discussed earlier, Cunard offers a flexible cancellation policy known as “Cunard Care.” This allows guests to cancel their cruise for any reason up to 48 hours before departure and receive a future cruise credit. This credit can be used towards a future Cunard voyage within a specified timeframe.

However, it is important to keep in mind that the exact terms and conditions of Cunard Care may change, so it is always advisable to check the official Cunard website or contact their customer service for the most up-to-date information.

In addition to Cunard Care, the cruise line also offers different cancellation policies for group bookings, World Voyage segments, and specific promotions. These policies may have their own set of rules and conditions, so it is essential to review them thoroughly before making any decisions.

To protect yourself in case of unexpected events that may necessitate cancellation, it is highly recommended to consider purchasing travel insurance. This can provide coverage for a variety of unforeseen circumstances, such as illness, injury, or other emergencies that may prevent you from embarking on your planned voyage.

When it comes to cancellation fees, Cunard typically charges a percentage of the total fare, depending on the proximity to the departure date. The exact amount can be found in the terms and conditions of your booking, and it is advisable to be aware of these fees before making any cancellations.

Furthermore, it is worth noting that Cunard may occasionally modify its cancellation policy due to unforeseen circumstances, such as global health crises or natural disasters. In such cases, the cruise line will typically provide updated information and options for affected guests.

To stay informed about any changes or updates to the Cunard Cancellation Policy, it is recommended to regularly check the official Cunard website or sign up for their newsletter to receive the latest news and announcements directly.

In summary, understanding the Cunard Cancellation Policy is essential for any traveler considering a voyage with this esteemed cruise line. By familiarizing yourself with the specific terms and conditions applicable to your booking, staying informed about any updates or changes, and considering travel insurance, you can ensure a smooth and hassle-free experience when it comes to canceling or modifying your reservation.

For more information on Cunard’s cancellation policy, terms, and conditions, please visit the official Cunard website: [Cunard Official Website](https://www.cunard.com/en-us/book-and-plan/booking-conditions)

To explore travel insurance options, it is advisable to consult reputable providers such as Allianz Global Assistance: [Allianz Global Assistance](https://www.allianztravelinsurance.com/cruise-insurance/cunard.htm)

Remember, when it comes to canceling your Cunard voyage, knowledge is power. Arm yourself with the necessary information to make informed decisions and ensure a smooth and enjoyable cruise experience.

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Cunard gone downhill and downmarket.

We booked a cruise from Singapore and it was a terrible experience. The food was average and repetative. The meals were rushed. They took 3 attempts to fix the loo. One port day in Capetown was cancelled,as was the port day in Namibia, though they stopped there to take on crew! Their main concern was getting back to Southampton for the next cruise. They take your money but don't deliver what you sign up for. Carnival just want your money. Not a luxury experience. On the positive side the actual cabin staff and waiters were excellent.

Date of experience : 14 April 2024

Our first cruise taken with Cunard…

Our first cruise taken with Cunard after being with several other cruise companies. Have to say overall it was first class and cannot fault.

Date of experience : 20 March 2024

The Queen Elisabeth is truly great.

The Queen Elisabeth is an truly great experience with a few minor blemishes (for an Aussi that is). I like really good coffee, not happening unfortunately. The shower armatures are torture if you have soapy hands, so keep a small rag handy. Be a bit weary of the sometimes overpriced excursions. Otherwise, It is the best a man/woman/family can get! I strongly recommend a cruise on the Queen Elisabeth to anybody.

Date of experience : 07 April 2024

If you dance. Be very careful

Everything very good.... except the dancing. We do both ballroom and sequence. There was absolutely no sequence! several complained they eventually arranged one session at dinner time!! They were possibly surprised by how many missed out on dinner to turn up! We have a cruise booked in June. Very worried about that.

Date of experience : 28 March 2024

Our 1st cunard cruise definitely not the last …

We recently finished our first ever cunard cruise on the Queen victoria I must say it was amazing from the shows food crew highly recommend them for cruising and we've cruised with several other lines in my book they rate number 1

Date of experience : 26 March 2024

Poor customer service

Poor customer service Still waiting for my casino winnings to be transferred from before Christmas, 4 messages and still no result. Would not recommend . I thought your brand was luxury and great customer service.

Date of experience : 08 April 2024

This is for the 75plus crowd

I travelled on my first Cunard cruise on the Queen Victoria from Sydney to Hong Kong. I found the food and service to be fine. My cabin was nice. I had no problem with the dress code - smart casual and cocktail for formal nights. The dress code was explained on everything I read pre cruising so I don't understand how it could be a surprise. What was a surprise was how boring it was - bridge lessons 3 times a day, a whist group, watercolour lessons, music from the 20's to the 50's, ballroom dancing, string quartets and shows in the theatre like the mouth organist who played for nearly an hour! At 65, I'm just far too young for another Cunard cruise.

First time on the Cunard and it was an…

First time on the Cunard and it was an amazing experience! Truly a pleasure with the creativity of the staff in making our stay a pleasant one. We enjoyed the afternoon teas in Queens Room and the panache with which tea was served, complete with Scones and jam and clotted cream! The service of the crew and staff was incredible. Our trip for 18 days was delightful. Definitely signing up for the next one in 2024/25. Rebecca Mac

Date of experience : 10 March 2024

Excellent service could not be faulted

Excellent service could not be faulted The crew could not do enough to ensure their silver service prevailed

Date of experience : 01 April 2024

Best cruise yet on Queen Victoria

We've just completed a 22 night cruise on the Queen Victoria from Sydney to Singapore and loved every moment. Cunard generously upgraded us to a penthouse suite which was amazing. Decor on the ship is lovely and very traditional. Staff were all attentive and friendly. Meals in the Queens Grills were all 5 star and the choices changed every day but also included a la carte. Presentation and cooking requests were perfect. Dress code during the day was casual and evenings long trousers for men which is not difficult. No fancy cocktail dresses are required even on gala evenings but are lovely to look at. Would recommend Cunard to anyone and hope to cruise with them again.

Date of experience : 04 March 2024

Still no contact from customer care to…

Still no contact from customer care to talk to us and offer a hand of support to ensure we have time to recover and transfer to another cruise. Think twice about Cunard, they are not as friendly or caring as their advert suggests!!! Money is their goal not the customer.

Date of experience : 29 March 2024

Just completed our first cruise on…

Just completed our first cruise on Cunard Queen Victoria from Sydney to Singapore. Everything was perfect and would highly recommend anyone to experience a Cunard cruise. Looking forward to experiencing their other ships

First cunard cruise

Just got of a 3 night cruise for our anniversary booked a penthouse and we were upgraded staff on board were excellent food was excellent read a number of reviews before getting on board talking about size of meals.thay looked like small portions but came away from each meal full and could order as much as you liked.Dress code is casual during the day shorts ect smart dress after 6pm not as formal as some people say.

Date of experience : 07 March 2024

BRILLIANT SHORT BREAK!

This was my 112 cruise and would rate it in the top 5! Sydney to Sydney return over 5 nights on the Queen Elizabeth. Everything was perfect, food brilliant and we loved the fact passengers made an effort and dressed up for dinner in the Britannia restaurant. Ship never felt crowded, always able to find a chair to sit and enjoy a drink. Loved the absence of continuous announcements from the Cruise Director, we are adults and can read a daily programme! Shows were terrific every night, great choice of music venues. Will definitely look forward to returning to this beautiful ship next season.

Date of experience : 05 March 2024

Cunard does not care about complaints

Actually we were satisfied with the ship, the crew and the food - value for money. Unfortunately, Cunard did something wrong with our booking AND they did not give us any shipping information / Pier for our embarkment in San-Franzisco. No one answered the phone and we had to find the ship with a taxi by ourselfs. Back home we send and email to the customer-service. NO reply, even after a reminder ... Not even a confirmation or reply, they will care ! THIS IS TERRIBLE AND NOT A GOOD BEHAVIOR AND EVEN NOT POLITE AT ALL - ESPECIALLY FOR A PREMIUM BRAND ! We have no other choice, to ask a lawyer for help in our case . Not well done Cunard. After three cruises you are going to loose a customer !

Date of experience : 18 March 2024

Just finished our first Cunard voyage…

Just finished our first Cunard voyage (on Queen Victoria) and had a wonderfull experience. The quality of the food and entertainment was excellent and the ship felt very comfortable. We will be travelling with Cunard again.

Date of experience : 27 March 2024

Outstanding

Have sailed on Cunard 10 times, and just booked my 11th. There may be other cruise lines out there, but I'll never know because Cunard is PERFECT for me. I appreciate the classy elegance of men in tuxedos, ladies in gowns, the world class orchestras, ballroom dancing, the delicious food, the professonalism and humour ~ but most importantly, the crew members are, quite simply, outstanding. I refuse to retire, so that I can keep my Cunard piggy-bank ready to sail again, hopefully 3x year.

Date of experience : 22 February 2024

Fabulous 25 night holiday on Queen Mary2

Fabulous 25 night holiday on Queen Mary 2. The itinerary was great and the crew always cheery and helpful. Entertainment top class and varied. Wonderful food beautifully prepared and presented. Well maintained and beautifully presented areas for reading, relaxing and recreation. Cunard do things so very well to make your experience comfortable and very memorable.

Date of experience : 27 February 2024

Our 5th cruise with Cunard

Our 5th cruise with Cunard, and overall have no serious complaints. The ships are generally cleaner and better maintained than others we have cruised on. Unfortunately all purchases are in $US plus a 15% service charge (?) for most things on board. Why the service charge? For example, drinks already have a significant markup (particularly wine - easily 300-400% on some Aussie bottles) Most crew are very helpful and courteous. Not many young children. Understandable, as not a lot of activities for them. Dress code is good, but needs to be more strictly enforced. Cruise fares are quite reasonable compared to other ships.

Gluten Free

This was the first cruise for my partner (76 years young) he is coeliac and even though we had notified Cunard of this before our cruise on the Queen Elizabeth on its maiden voyage to New Caledonia and Fiji we felt that this wasn't adequately catered for. Some of the hospitality staff didn't even know what it was. He enjoyed the cruise and the itinerary, but not the food.

Date of experience : 01 March 2024

• Cunard Line

Cunard email customer service addresses..

By StarFlyr , June 2, 2011 in Cunard Line

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I searched this forum, but could not find any recent email addresses for Cunard to address service related problems. Anyone know either or both email addresses of the UK and US Cunard offices?

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You could put it in through the web site. You don't get an email address but I've had questions answered when I've put them in through the site.

http://www.cunard.com/About-Cunard-Line/Contact-Us/

I have used the Cunard "contact us" link on the Cunard site, received an acknowledgement, but there it ended , never did get an answer, did it again, still no answer, so my answer would be try it but do not hold your breath that they will respond.

Then sent letter to office in Southampton, my agent also sent letter , neither of us received a response and that was March 2011.

• 1 month later...

I tried this before and I received a reply:-) [email protected]

This topic is now archived and is closed to further replies.

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• Cunard Line

Anyone else frustrated with Cunard website and Customer Service?

By MadamedelaMer , May 11, 2022 in Cunard Line

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MadamedelaMer

So frustrated. Just booked on Cunard (QM2, TA in July) online but having difficulty getting ANYONE on the phone to adjust items on my booking. For example, I am trying to book the same table for dinner as my folks, who are already booked on the crossing.  I would also like to add a transfer from London Victoria to the Southampton terminal but the only thing available when I booked my trip was described as 'airport to terminal'. Why don't they offer a way to add these changes/requests on the website? They offer to book all sorts of 'extras' but not the things that are actually of importance (to me at least). 

Hold times to call are in the 45min range. 

What gives? Sheesh. It was never this bad before... 

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Share on other sites, lakesregion.

Reading all the horror stories about being bumped off the ships due to the need for additional quarantine cabins, No real customer service, bad website functions. One gets the impression that the wheels are coming off the entire company. Definitely want to have travel insurance so as to not get the Thomas Cook or that cruise line that went out of business news.. Sad for a company that is trying to celebrate 100 years of world cruises when they can't run a decent cruise of 8 days these days.

I for one am-once I rebooked my cruise after the previous one being cancelled my planner completely ignores my phone calls and emails. I was even told by someone at Cunard this individual would be told to phone me- nothing!! I recently contacted Cunard via phone on a couple of occasions to ask permission that being as during the time of my travel the 20th, anniversary of my mother's death will come round. My mother sailed many, many times transatlantic with Cunard and loved it so I wanted to request permission to from the privacy of my balcony throw some flowers into the water and I was told the Captain would have to give me permission to throw the flowers and was given an email address to write to-no response after that one more time or twice to another email address I was given I wrote to this day no response. Well, for what it is worth with or without permission those flowers are going overboard. I tried to do it the proper way and was not respected for my effects. Shame on you Cunard when someone has a sensible request such as this and you ignore it yet truth be know each time I sail with you take my money fast enough...

2 hours ago, Lakesregion said: Reading all the horror stories about being bumped off the ships due to the need for additional quarantine cabins, No real customer service, bad website functions. One gets the impression that the wheels are coming off the entire company. Definitely want to have travel insurance so as to not get the Thomas Cook or that cruise line that went out of business news.. Sad for a company that is trying to celebrate 100 years of world cruises when they can't run a decent cruise of 8 days these days.

Wheels absolutly coming off. I thought it was all due to Covid but customer service stinks.   My TA has spent hours trying to get an answer on a cancelation for a friend. Told she had to put it in writing. That was 3 weeks ago and still no word. 

On our last cruise this March/April I got the impression that many of the crew (especially pursers office) were new to Cunard. They certainly were not as accommodating as previous trips. I wondered if they were really short staffed as the ship did not seem as clean as I have experienced in the past. Very sad as we love QM2. I even have a lovely model of her in my office. We have reccomended Cunard to several of our friends and we have had wonderful cruises together. Don't feel confident in doing that anymore.  We are due for a 28 day Cruise in July wish we could get out of it. Hoping things  improve.

@MadamedelaMer , you've mentioned one of my pet peeves with the Cunard US website regarding adding transfers to a booking. If memory serves, this has been broken for about two years now. I agree you'd think they would want to fix this issue to encourage customers to add transfers to their bookings.

Actually, I think it would have been possible for you to add a transfer from Victoria Coach Station to the ship when you were making your booking, but it would have required a leap of faith to so so. I shall explain. For those of you not in the US, here is what the page looks like when you ask to add a pre-voyage transfer to a booking for a westbound crossing on the Cunard US website. By the way, the prices shown here are the totals for two passengers, not per person.

Even though the heading on this page says "Airport to ship" those unlabeled options are not all airport transfers. By looking behind the scenes at this page's source code, it is possible to discern a few things about the various transfer options from their radio button IDs. For example, I think we can deduce the fourth option is a transfer from Heathrow airport since the radio button ID for that option is "B0M LHRSOUA/P " (possible translation: "Heathrow to Southampton, Airport to Port").

Using similar analysis, we may be able to deduce the fifth option (which I've selected) is for the transfer from Victoria Coach Station. That option's radio button ID is "B0M LONSOUV/P " (possible translation: "London to Southampton, Victoria to Port"). But as I say, it would take a leap of faith to rely on that sort of analysis to actually book that transfer.

Now, after the fact, it would seem reasonable to expect you could add a Cunard transfer to an existing booking via the US version of "My Cunard". No, that functionality doesn't exist even in a buggy form. The last time I looked there was just a link to an external site to arrange your own non-Cunard transfers.

On the subject of linking bookings (to facilitate sharing a table), I don't think Cunard has ever attempted to provide that functionality, unlike other lines. Another missed opportunity to provide functionality that could improve customer satisfaction and reduce the burden on call center staff.

Thanks Blue, Moses, Pen, and Lakes. 

I am both heartened and disheartened to learn I am not alone. The last time I booked on QM2 was five years ago, for my mom's 70th. It was literally and figuratively smooth sailing. I was able to easily book online--including the Victoria/Southampton transfer--and then reach someone by phone to request the family members all be seated at the same table for dinners. 

This time around, for her 75th, it's been aggravating from the get-go. There were problems with the website for several days, in which time I wasn't able to book the cabin grade I'd wanted. Finally was able to complete a transaction for a lesser grade. But now the irritation re: these extra addendi, which should be easy to square away, has me feeling less than excited for the upcoming experience. 

As someone who has traveled extensively on TA crossings with my family throughout my life (including Cunard and the venerable old Italian Lines), I am sad to see things slipping like this. 

Time to get an agent and let them do all the legwork for you.

I along with many others, except for the ones that will not have a bad word said against Cunard whatever they do, are absolutely shocked at what is happening at Cunard. I think it is total nonsense to keep on blaming Covid for the reason as Customer Service and the infamous website have been very poor for a long time way before pandemic hit the world. I honestly believe that senior management arrogantly believe that people will continue to be loyal to Cunard however they are treated but I think they are in for one hell of a shock.

37 minutes ago, majortom10 said: I along with many others, except for the ones that will not have a bad word said against Cunard whatever they do, are absolutely shocked at what is happening at Cunard. I think it is total nonsense to keep on blaming Covid for the reason as Customer Service and the infamous website have been very poor for a long time way before pandemic hit the world. I honestly believe that senior management arrogantly believe that people will continue to be loyal to Cunard however they are treated but I think they are in for one hell of a shock.

Judging by the posts, I can understand frustration when trying to communicate with Cunard HQ for many, but the reason I have no quibble with Cunard is because I have little or no  communication with them, well apart from yesterday but that's a story for later.

I had had one  major H&S issue with them on a world cruise segment years ago and it was dealt with  direct, quickly and in a most helpful way.

Other than that, any problems and there have been some over the years, I pick up the phone or email my agent and he sorts it.

I  cannot understand why folk don't use a well connected and very professional agent when booking a Cunard cruise. I wish I could splash my agent's name all over for the Fed Up From Tunbridge Wells members, but I can't. 

There are many equally excellent agents out there. Don't put up with trying to do things yourselves. Get an agent to do it for you and that includes anything to do with the Cunard website.

This is all excellent advice, but it does leave the mystery of why Cunard, and the website in particular, can't achieve at least passable competence. I suspect the phone problems are due to Covid, because they got rid of quite a few staff then, whom I doubt they have reemployed.

I would not even consider using an agent in such turbulent times, many small businesses including agents are collapsing, likely unfortunately to be the same situation for next couple of years.

I have an agent who specializes in Cunard voyages. Maybe she is even a Cunard contractor, I’m not exactly sure. She answers every query within 24 hours. Yesterday I noticed our emergency contact was wrong. After trying unsuccessfully to edit the info on the website, I contacted her. She updated the info within 15 minutes. 

I agree that the website is not individual-use friendly, but I’m well satisfied with my TA who has all the inside knowledge. 

I’m still pretty appalled at the way folks have gotten their voyages cancelled so abruptly. I understand why it happened, but I just think it could have been dealt with more sensitively.

33 minutes ago, Annabel50 said: I would not even consider using an agent in such turbulent times, many small businesses including agents are collapsing, likely unfortunately to be the same situation for next couple of years.

I wouldn't dream of not using an agent. When you find a superb one such as ours and others, it's easy to see why many use an agent to cut through to the nub of any matter.

5 hours ago, Annabel50 said: I would not even consider using an agent in such turbulent times, many small businesses including agents are collapsing, likely unfortunately to be the same situation for next couple of years.

But as long as ABTA bonded your money is safe and all that would happen is the cruise line would tske over the booking as I and many others will know with the collapse of Gill's.

It appears the issue with missing descriptions for transfers on the Cunard US website is being resolved starting with the 2024 voyages. I happened to notice transfer description were displayed while looking at the Queen Anne voyages that went on sale today. Here's what I'm seeing now for pre-voyage transfers to Southampton being offered on 2024 sailings when booking a voyage on the Cunard US website.

• 4 weeks later...

I've added to this thread rather than start a new one but I am really peed off with cunard addressing all our correspondence to my partner, even though I booked the cruise and I am lead passenger miss name surname and he is second Mr name surname and its my email address. And i paid on my credit card. 😤 It really gets my goat that in this day and age the man gets precedence 😤 😤 especially when he has nothing  to do with booking, making the arrangements he doesn't even do his own packing 😑 rant over 😑  

20 minutes ago, 2BACRUISER said: I've added to this thread rather than start a new one but I am really peed off with cunard addressing all our correspondence to my partner, even though I booked the cruise and I am lead passenger miss name surname and he is second Mr name surname and its my email address. And i paid on my credit card. 😤 It really gets my goat that in this day and age the man gets precedence 😤 😤 especially when he has nothing  to do with booking, making the arrangements he doesn't even do his own packing 😑 rant over 😑  

Infuriating, but not universal. They communicate with me, never my spouse. So it must be possible to change.

5 minutes ago, exlondoner said:     Infuriating, but not universal. They communicate with me, never my spouse. So it must be possible to change.

I thought it was just a one  off but now had several emails addressed to him 🤔 will go on my cunard and see if can change preferences. Been going on for 38yrs now I have the same probs with mortgage, BT and utilities companies 🙄 😤 😤

9 minutes ago, 2BACRUISER said: I thought it was just a one  off but now had several emails addressed to him 🤔 will go on my cunard and see if can change preferences. Been going on for 38yrs now I have the same probs with mortgage, BT and utilities companies 🙄 😤 😤

If that doesn't work, you might try and get the World Club rep. to do something, when you are on board. I remember when I moved to my current house, I was unmarried, and I was quizzed very fiercely by the man from the waterboard, before he would let me set up and account in my name, in case I was doing it without my (non-existent) husband's permission.

9 hours ago, exlondoner said:   If that doesn't work, you might try and get the World Club rep. to do something, when you are on board. I remember when I moved to my current house, I was unmarried, and I was quizzed very fiercely by the man from the waterboard, before he would let me set up and account in my name, in case I was doing it without my (non-existent) husband's permission.

I'm really hoping that was last century... 

10 hours ago, exlondoner said:   If that doesn't work, you might try and get the World Club rep. to do something, when you are on board. I remember when I moved to my current house, I was unmarried, and I was quizzed very fiercely by the man from the waterboard, before he would let me set up and account in my name, in case I was doing it without my (non-existent) husband's permission.

I book; my CC occasionally pays; I get all the booking stuff by email and I get occasional snail mail promotionals such as the Q.A box thingy. and any Cunarder bumf.  My husband gets all the regular promotional emails. I have tried to change it but to no avail. He sees the snail mail and he forewords any promotional emails as I do for bookings.

We share our correspondence and I cannot be bothered to get het up about it any more. 🙂

Solent Richard

I'm often amused by the arguments for and against using agents. Sure there are discounts to be gained but over the last two years its the agents, particularly those in the UK, who have come in for massive criticism for withholding refunds after Covid cancellations and when the cruise lines have refunded them.

It's very much like insurance travel policies really. The proof of the pudding is in the eating.  😀 😈

2 hours ago, lissie said: I'm really hoping that was last century... 

1991, so not by much. 

Yes I am frustrated that they don't have a contact me or online chat function where you can chat with a customer service agent online.

1 hour ago, Victoria2 said: I book; my CC occasionally pays; I get all the booking stuff by email and I get occasional snail mail promotionals such as the Q.A box thingy. and any Cunarder bumf.  My husband gets all the regular promotional emails. I have tried to change it but to no avail. He sees the snail mail and he forewords any promotional emails as I do for bookings. We share our correspondence and I cannot be bothered to get het up about it any more. 🙂

You are lucky my partner doesnt have an email address, uses a mobile for phone calls and texts only, has never used an ATM, would still be paying for everything by cheque and doesn't open mail!! He refuses to move into this century and blames all the evils of the world on the internet, social media and computers!! and believe it or not he runs a business or should i say i do hence why i get het up as i have to do everything online.  

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Cunard Reveals Details of 2024 Familiarization Trips

• April 14, 2024

Cunard announced its 2024 lineup of travel agent familiarization (fam) trips, including four departures sailing roundtrip from Southampton.

Taking place from August to November, the fam trips are four-night sailings, with 20 trade partners on each. Agents will stay in Balcony staterooms or Princess Grill Suites, and be treated to drink receptions, training sessions, a specialty dining experience and shore excursions.  Additionally, Wi-Fi will be provided and hotel and dining service charges covered.

Tom Mahoney, director of UK sales at Cunard, said: “These familiarisation trips will provide invaluable insights into the incredible Cunard experience and what makes us truly unique. We appreciate how important it is for agents to get onboard, and with this announcement and our comprehensive ship visit program, we want to demonstrate an unprecedented commitment to our trade partners.”

The fam trips include:

• August 28 – onboard the Queen Anne, sailing to Rotterdam
• September 11 – onboard the Queen Mary 2, sailing to Zeebrugge
• October 13 – onboard the Queen Mary 2, sailing to Hamburg
• November 15 – onboard the Queen Victoria, sailing to Amsterdam

Agents can register via Shine Rewards Club, except for the September 11 voyage which is invite only.

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