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Departing Flights

Return flights, mygovtrip flight search tool features, coverage – government contract schedules.

With our Flight Search Tool you can access all Government contracted domestic and international flights and fares including both direct flight and connection options for your specified dates of travel. This includes both flights operated by the eight airlines that have been awarded Government contracts under the GSA City Pair Program as well as flights where these eight airlines are the marketing airline (codeshare flight) and the flight is operated by another airline.

We highlight in the flight results displayed to you when a flight is a codeshare flight and indicate to you who the actual operating airline is.

The eight airlines with Government contracts are – , Alaska Airlines, American Airlines Delta Air Lines, Hawaiian Airlines, JetBlue, Silver Airways, Southwest Airlines and United Airlines.

Coverage – Commercial Flights

With our Flight Search Tool you can access all domestic flights of all airlines operating in the USA plus all flights worldwide between over 4000 airports operated by over 800 airlines . Therefore all all direct flights and connection options between any USA city to worldwide destinations can be searched for any specified travel dates, and all direct flights and connection options between any two cities worldwide outside the USA can be searched.

Flight searches can be made for flights operating up to one year ahead.

Description of Government contract fares awarded under the GSA City Pair Program

These are fares agreed with the eight appointed airlines for official government and military air travel at rates considerably lower than comparable commercial fares on thousands of domestic and international city pairs.

These fares are one-way and valid in either direction and with domestic fares all existing Federal, State, and local taxes and other fees and charges are included but exclude passenger facility charges, segment fees, and passenger security service fees.

For international fares estimated fuel surcharge fees are included but any applicable taxes and other fees are excluded.

The categories of contract fares are:

Business Fare ( _CB )

A three-character code used to identify capacity-controlled Government contract business class fares. The first letter of the three-character fare basis code will vary by airline. No administrative fee/penalty shall apply for rebooking, re-ticketing, or cancellation. Domestic and international _CB fares may be subject to auto-cancellation of all un-ticketed reservations seven (7) calendar days prior to departure time and date and applies only to reservations booked eight (8) calendar days or more before departure. Reservations made seven (7) calendar days or less prior to departure time may be exempt and may require ticketing six (6) hours before departure at the carrier’s discretion.

Premium Economy Fare ( _CP )

A three-character code used to identify capacity-controlled Government contract premium economy class fares. The first letter of the three-character fare basis code will vary by airline. No administrative fee/penalty shall apply for rebooking, re-ticketing, or cancellation. International _CP fares may be subject to auto-cancellation of all un-ticketed reservations seven (7) calendar days prior to departure time and date and applies only to reservations booked eight (8) calendar days or more before departure. Reservations made seven (7) calendar days or less prior to departure time may be exempt and may require ticketing six (6) hours before departure at the carrier’s discretion.

Capacity-Controlled Fare ( _CA )

A three-character code used to identify capacity-controlled coach class contract fares for Government contract carriers. _CA fares are lower in cost than the YCA Fare, with the same conditions (no administrative fee/penalty shall apply for rebooking, re-ticketing, or cancellation) except that _CA fares do not offer last seat (inventory) availability. The first letter of the three-character fare basis code will vary by airline, e.g., QCA, LCA, etc. Early booking increases the likelihood of reserving a _CA fare. Domestic, international, and fifth freedom of the air _CA fares may be subject to auto-cancellation of all un-ticketed reservations 48 hours prior to departure time and date.

Unrestricted Coach Class Fare (YCA)

A three-letter code used to designate unrestricted coach class contract fares for Government contract carriers. “CA” means “contract award.” YCA fares are higher in cost than _CA fares, and offer last seat (inventory) availability (unless a flight is already sold out). No administrative fee/penalty shall apply for rebooking, re-ticketing, or cancellation. Domestic, international, and fifth freedom of the air YCA fares may be subject to auto-cancellation of all un-ticketed reservations 48 hours prior to departure time and date.

Commercial Fares

These fares are available to the general public, may cost more or less than Government contract fares and may have advance purchase requirements, have certain restrictions applicable and may include cancellation fees.

We have partnered with BookingBuddy to provide you with commercial fares information.

Should you click on the Check Commercial Fares button on the flight results page , we will transfer your search query (city/airport pair plus dates of travel and number of travelers) to BookingBuddy and you will then be able to select from a range of OTAs (like Expedia) or meta-search engines (like Kayak) to see commercial fares and options.

Mygovtrip.com is a commercial and independent website not affiliated with the GSA

*Mygovtrip.com now incorporates Fedtravel.com

Rest assured, you booked the best rate.

Important Update: The FedRooms Temporary Duty Travel (TDY) (1-29 nights) lodging program is available to Federal and DoD travelers on official business. In order to be compliant with policy and to reduce costs governmentwide, GSA will no longer require fedrooms.com as a contractor-provided website as of September 30, 2024. FedRooms rates will continue to be available for official duty travel via the government's booking tools (E2 Solutions, ConcurGov, Defense Travel System and by calling the agency Travel Management Company FedRooms is the official U.S. government hotel program. All existing reservations will be honored. 

There’s a reason why thousands of travelers book FedRooms every day. As the only government-wide hotel program that can be used by all federal and military travelers on official business, we’ve been able to save Federal agencies over $51 million in 2023 alone — all while consistently providing a better night’s stay for less.

Who can use FedRooms?

Federal government employees on official travel

Federal government employees on leisure travel*

Government contractors and state and local employees on official travel through our FedRates and StateRates programs

* Select FedRooms properties choose to extend the rate for leisure travel - select "Book a Room" to go to our FedRooms.com booking tool and then click "Book Leisure"

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* Offered by most, but not all, FedRooms properties

Look for the FedRooms rate every time you book through your authorized online booking tool

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With plenty of choices, superior value and rates always at or below per diem, our program provides the value choice, amenities and loyalty points that you want.

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Update April 12, 2024

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The White House 1600 Pennsylvania Ave NW Washington, DC 20500

Executive Order on Promoting COVID- ⁠ 19 Safety in Domestic and International   Travel

By the authority vested in me as President by the Constitution and the laws of the United States of America, it is hereby ordered as follows: 

Section 1.  Policy.  Science-based public health measures are critical to preventing the spread of coronavirus disease 2019 (COVID-19) by travelers within the United States and those who enter the country from abroad.  The Centers for Disease Control and Prevention (CDC), the Surgeon General, and the National Institutes of Health have concluded that mask-wearing, physical distancing, appropriate ventilation, and timely testing can mitigate the risk of travelers spreading COVID-19.  Accordingly, to save lives and allow all Americans, including the millions of people employed in the transportation industry, to travel and work safely, it is the policy of my Administration to implement these public health measures consistent with CDC guidelines on public modes of transportation and at ports of entry to the United States.   

Sec. 2.  Immediate Action to Require Mask-Wearing on Certain Domestic Modes of Transportation.

(a)  Mask Requirement.   The Secretary of Labor, the Secretary of Health and Human Services (HHS), the Secretary of Transportation (including through the Administrator of the Federal Aviation Administration (FAA)), the Secretary of Homeland Security (including through the Administrator of the Transportation Security Administration (TSA) and the Commandant of the United States Coast Guard), and the heads of any other executive departments and agencies (agencies) that have relevant regulatory authority (heads of agencies) shall immediately take action, to the extent appropriate and consistent with applicable law, to require masks to be worn in compliance with CDC guidelines in or on: 

(i)    airports; 

(ii)   commercial aircraft; 

(iii)  trains; 

(iv)   public maritime vessels, including ferries; 

(v)    intercity bus services; and

(vi)   all forms of public transportation as defined in section 5302 of title 49, United States Code.

(b)  Consultation.   In implementing this section, the heads of agencies shall consult, as appropriate, with interested parties, including State, local, Tribal, and territorial officials; industry and union representatives from the transportation sector; and consumer representatives.

(c)  Exceptions.   The heads of agencies may make categorical or case-by-case exceptions to policies developed under this section, consistent with applicable law, to the extent that doing so is necessary or required by law.  If the heads of agencies do make exceptions, they shall require alternative and appropriate safeguards, and shall document all exceptions in writing.

(d)  Preemption.  To the extent permitted by applicable law, the heads of agencies shall ensure that any action taken to implement this section does not preempt State, local, Tribal, and territorial laws or rules imposing public health measures that are more protective of public health than those required by the heads of agencies. 

(e)  Coordination.  The Coordinator of the COVID-19 Response and Counselor to the President (COVID-19 Response Coordinator) shall coordinate the implementation of this section.  The heads of agencies shall update the COVID-19 Response Coordinator on their progress in implementing this section, including any categorical exceptions established under subsection (c) of this section, within 7 days of the date of this order and regularly thereafter.  The heads of agencies are encouraged to bring to the attention of the COVID-19 Response Coordinator any questions regarding the scope or implementation of this section.

Sec. 3.  Action to Implement Additional Public Health Measures for Domestic Travel. 

(a)  Recommendations.   The Secretary of Transportation (including through the Administrator of the FAA) and the Secretary of Homeland Security (including through the Administrator of the TSA and the Commandant of the Coast Guard), in consultation with the Director of CDC, shall promptly provide to the COVID-19 Response Coordinator recommendations concerning how their respective agencies may impose additional public health measures for domestic travel.

(b)  Consultation.   In implementing this section, the Secretary of Transportation and the Secretary of Homeland Security shall engage with interested parties, including State, local, Tribal, and territorial officials; industry and union representatives from the transportation sector; and consumer representatives.  

Sec. 4.  Support for State, Local, Tribal, and Territorial Authorities.  The COVID-19 Response Coordinator, in coordination with the Secretary of Transportation and the heads of any other relevant agencies, shall promptly identify and inform agencies of options to incentivize, support, and encourage widespread mask-wearing and physical distancing on public modes of transportation, consistent with CDC guidelines and applicable law.

Sec. 5.  International Travel. 

(a)  Policy.   It is the policy of my Administration that, to the extent feasible, travelers seeking to enter the United States from a foreign country shall be: 

(i)   required to produce proof of a recent negative COVID-19 test prior to entry; and 

(ii)  required to comply with other applicable CDC guidelines concerning international travel, including recommended periods of self-quarantine or self-isolation after entry into the United States.

(b)  Air Travel.  

(i)    The Secretary of HHS, including through the Director of CDC, and in coordination with the Secretary of Transportation (including through the Administrator of the FAA) and the Secretary of Homeland Security (including through the Administrator of the TSA), shall, within 14 days of the date of this order, assess the CDC order of January 12, 2021, regarding the requirement of a negative COVID-19 test result for airline passengers traveling into the United States, in light of subsection (a) of this section.  Based on such assessment, the Secretary of HHS and the Secretary of Homeland Security shall take any further appropriate regulatory action, to the extent feasible and consistent with CDC guidelines and applicable law.  Such assessment and regulatory action shall include consideration of: 

(A)  the timing and types of COVID-19 tests that should satisfy the negative test requirement, including consideration of additional testing immediately prior to departure; (B)  the proof of test results that travelers should be required to provide; (C)  the feasibility of implementing alternative and sufficiently protective public health measures, such as testing, self-quarantine, and self-isolation on arrival, for travelers entering the United States from countries where COVID-19 tests are inaccessible, particularly where such inaccessibility of tests would affect the ability of United States citizens and lawful permanent residents to return to the United States; and (D)  measures to prevent fraud.

(ii)   The Secretary of HHS, in coordination with the Secretary of Transportation (including through the Administrator of the FAA) and the Secretary of Homeland Security (including through the Administrator of the TSA), shall promptly provide to the President, through the COVID-19 Response Coordinator, a plan for how the Secretary and other Federal Government actors could implement the policy stated in subsection (a) of this section with respect to CDC-recommended periods of self-quarantine or self-isolation after a flight to the United States from a foreign country, as he deems appropriate and consistent with applicable law.  The plan shall identify agencies’ tools and mechanisms to assist travelers in complying with such policy.

(iii)  The Secretary of State, in consultation with the Secretary of HHS (including through the Director of CDC), the Secretary of Transportation (including through the Administrator of the FAA), and the Secretary of Homeland Security, shall seek to consult with foreign governments, the World Health Organization, the International Civil Aviation Organization, the International Air Transport Association, and any other relevant stakeholders to establish guidelines for public health measures associated with safe international travel, including on aircraft and at ports of entry.  Any such guidelines should address quarantine, testing, COVID-19 vaccination, follow-up testing and symptom-monitoring, air filtration requirements, environmental decontamination standards, and contact tracing.  

(c)  Land Travel.  The Secretary of State, in consultation with the Secretary of HHS, the Secretary of Transportation, the Secretary of Homeland Security, and the Director of CDC, shall immediately commence diplomatic outreach to the governments of Canada and Mexico regarding public health protocols for land ports of entry.  Based on this diplomatic engagement, within 14 days of the date of this order, the Secretary of HHS (including through the Director of CDC), the Secretary of Transportation, and the Secretary of Homeland Security shall submit to the President a plan to implement appropriate public health measures at land ports of entry.  The plan should implement CDC guidelines, consistent with applicable law, and take into account the operational considerations relevant to the different populations who enter the United States by land.

(d)  Sea Travel.  The Secretary of Homeland Security, through the Commandant of the Coast Guard and in consultation with the Secretary of HHS and the Director of CDC, shall, within 14 days of the date of this order, submit to the President a plan to implement appropriate public health measures at sea ports.  The plan should implement CDC guidelines, consistent with applicable law, and take into account operational considerations.  

(e)  International Certificates of Vaccination or Prophylaxis.  Consistent with applicable law, the Secretary of State, the Secretary of HHS, and the Secretary of Homeland Security (including through the Administrator of the TSA), in coordination with any relevant international organizations, shall assess the feasibility of linking COVID-19 vaccination to International Certificates of Vaccination or Prophylaxis (ICVP) and producing electronic versions of ICVPs.  

(f)  Coordination.  The COVID-19 Response Coordinator, in consultation with the Assistant to the President for National Security Affairs and the Assistant to the President for Domestic Policy, shall coordinate the implementation of this section.  The Secretary of State, the Secretary of HHS, the Secretary of Transportation, and the Secretary of Homeland Security shall update the COVID-19 Response Coordinator on their progress in implementing this section within 7 days of the date of this order and regularly thereafter.  The heads of all agencies are encouraged to bring to the attention of the COVID-19 Response Coordinator any questions regarding the scope or implementation of this section.

Sec. 6.  General Provisions.   (a)  Nothing in this order shall be construed to impair or otherwise affect:

(i)   the authority granted by law to an executive department or agency, or the head thereof; or

(ii)  the functions of the Director of the Office of Management and Budget relating to budgetary, administrative, or legislative proposals.

(b)  This order shall be implemented consistent with applicable law and subject to the availability of appropriations.

(c)  This order is not intended to, and does not, create any right or benefit, substantive or procedural, enforceable at law or in equity by any party against the United States, its departments, agencies, or entities, its officers, employees, or agents, or any other person.

JOSEPH R. BIDEN JR.

THE WHITE HOUSE, January 21, 2021.

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Fed Flights .com The Ultimate Federal City Pair Search Tool

Welcome to FedFlights.com! The ultimate Federal Flights City Pair Resource.

What is the City Pair Program?

The City Pair Program has been around since 2001 and was designed to ensure affordable airfare for federal employees traveling on official duty. Each year the U.S. Government negotiates flat-rate fares between major city pairs in the US and abroad where federal employees frequently travel. This helps keep costs low and predictable for the government.

Additional Resources

• Frequently Asked Questions
• Additional Airline Fees
• Government Travel Cards
• What is YCA, XCA, and _CA?
• City Pair Search Tool

City Pair Search

Use our powerful City Pair lookup tool to find the flights you are looking for quickly and easily.

Browse City Pairs

Find City Pairs easily with our interactive city pairs map and browse flights by state.

Analyze the Data

Learn about the City Pair Program and government travel spending with detailed statistical analysis.

Top 10 Cities in FY 2022

City Pair Flight information is sourced from the General Services Administration (GSA) . This site is not affiliated with the GSA in any capacity.

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Automatic Refunds and No More Hidden Fees: D.O.T. Sets New Rules for Airlines

The Transportation Department issued new requirements on refunds when flights are canceled or delayed and on revealing “junk” fees before booking. Here’s what passengers can expect.

By Christine Chung

The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process.

“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” said U.S. Transportation Secretary Pete Buttigieg in a statement, adding that the changes would not only save passengers “time and money,” but also prevent headaches.

The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased.

Airlines for America , a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.

Passenger advocates welcomed the new steps.

Tomasz Pawliszyn, the chief executive of AirHelp, a Berlin-based company that assists passengers with airline claims, called it a “massive step forward and huge improvement in consumer rights and protection” that brings the United States closer to global standards in passenger rights.

Here’s what we know about the D.O.T.’s new rules, which will begin to go into effect in October.

There’s now one definition for a “significant” delay.

Until now, airlines have been allowed to set their own definition for a “significant” delay and compensation has varied by carrier . Now, according to the D.O.T., there will be one standard: when departure or arrival is delayed by three hours for domestic flights and six hours for international flights.

Passengers will get prompt refunds for cancellations or significant changes for flights and delayed bags, for any reason.

When things go wrong, getting compensation from an airline has often required establishing a cumbersome paper trail or spending untold hours on the phone. Under the new rules, refunds will be automatic, without passengers having to request them. Refunds will be made in full, excepting the value of any transportation already used. Airlines and ticket agents must provide refunds in the original form of payment, whether by cash, credit card or airline miles. Refunds are due within seven days for credit card purchases and within 20 days for other payments.

Passengers with other flight disruptions, such as being downgraded to a lower service class, are also entitled to refunds.

The list of significant changes for which passengers can get their money back also includes: departure or arrival from an airport different from the one booked; connections at different airports or flights on planes that are less accessible to a person with a disability; an increase in the number of scheduled connections. Also, passengers who pay for services like Wi-Fi or seat selection that are then unavailable will be refunded any fees.

Airlines must give travel vouchers or credits to ticketed passengers unable to fly because of government restrictions or a doctor’s orders.

The vouchers or credits will be transferable and can be used for at least five years after the date they were issued.

Fees for checked baggage and modifying a reservation must be disclosed upfront.

Airlines and ticket agents are now required to display any extra fees for things like checking bags or seat selection clearly and individually before a ticket purchase. They will also need to outline the airline’s policies on baggage, cancellations and changing flights before a customer purchases a ticket.

The rules, which apply to all flights on domestic airlines and flights to and from the United States operated by foreign airlines, have varying start dates.

For example, automatic refunds must be instituted by the airlines within six months. But carriers have a year before they’re required to issue travel vouchers and credits for passengers advised by a medical professional not to fly.

Follow New York Times Travel on Instagram and sign up for our weekly Travel Dispatch newsletter to get expert tips on traveling smarter and inspiration for your next vacation. Dreaming up a future getaway or just armchair traveling? Check out our 52 Places to Go in 2024 .

Christine Chung is a Times reporter covering airlines and consumer travel. More about Christine Chung

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .

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Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees

Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not provided  

WASHINGTON – The Biden-Harris Administration today announced that the U.S. Department of Transportation (DOT) has issued a final rule that requires airlines to promptly provide passengers with automatic cash refunds when owed. The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, significantly delay their checked bags, or fail to provide the extra services they purchased.

“Passengers deserve to get their money back when an airline owes them - without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg . “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”  

The final rule creates certainty for consumers by defining the specific circumstances in which airlines must provide refunds. Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. As a result, refund policies differed from airline to airline, which made it difficult for passengers to know or assert their refund rights. DOT also received complaints of some airlines revising and applying less consumer-friendly refund policies during spikes in flight cancellations and changes. 

Under the rule, passengers are entitled to a refund for:

• Canceled or significantly changed flights: Passengers will be entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered. For the first time, the rule defines “significant change.” Significant changes to a flight include departure or arrival times that are more than 3 hours domestically and 6 hours internationally; departures or arrivals from a different airport; increases in the number of connections; instances where passengers are downgraded to a lower class of service; or connections at different airports or flights on different planes that are less accessible or accommodating to a person with a disability.  
• Significantly delayed baggage return: Passengers who file a mishandled baggage report will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.  
• Extra services not provided: Passengers will be entitled to a refund for the fee they paid for an extra service — such as Wi-Fi, seat selection, or inflight entertainment — if an airline fails to provide this service.

DOT’s final rule also makes it simple and straightforward for passengers to receive the money they are owed. Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. In addition, passengers would receive a travel credit or voucher by default from some airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.  

The final rule improves the passenger experience by requiring refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.   
• Prompt: Airlines and ticket agents must issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.  
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.    
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees, regardless of whether the taxes or fees are refundable to airlines.

The final rule also requires airlines to provide prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.

In addition, in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the final rule requires that airlines must provide travel credits or vouchers. Consumers may be required to provide documentary evidence to support their request. Travel vouchers or credits provided by airlines must be transferrable and valid for at least five years from the date of issuance.

The Department received a significant number of complaints against airlines and ticket agents for refusing to provide a refund or for delaying processing of refunds during and after the COVID-19 pandemic. At the height of the pandemic in 2020, refund complaints peaked at 87 percent of all air travel service complaints received by DOT. Refund problems continue to make up a substantial share of the complaints that DOT receives.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration

Under the Biden-Harris Administration and Secretary Buttigieg, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• Thanks to pressure from Secretary Buttigieg and DOT’s flightrights.gov dashboard, all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov .  
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.   
• Under Secretary Buttigieg, DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.  
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.  
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel.  
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs.

In addition to finalizing the rules to require automatic refunds and protect against surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, and the Department is working on its family seating junk fee ban proposal.  
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.   
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov , docket number DOT-OST-2022-0089. There are different implementation periods in this final rule ranging from six months for airlines to provide automatic refunds when owed to 12 months for airlines to provide transferable travel vouchers or credits when consumers are unable to travel for reasons related to a serious communicable disease. 

Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at   https://www.transportation.gov/airconsumer .

New Biden administration rules require airlines to refund changed flights and abolish surprise fees

Airlines will now have to provide automatic refunds to travelers if flights are canceled or significantly altered under new US Department of Transportation rules, a significant change for consumers that could drive up costs across the industry.

The final regulations released Wednesday outline the circumstances where passengers are entitled to refunds for all travel to, from and within the US. The goal is to make it easier for people to get money back and to make refund policies more consistent from one airline to the next. 

According to the department, complaints related to airlines and ticket agents rejecting or delaying refunds made up 87% of all air-travel service complaints at the height of the Covid-19 pandemic in 2020.

“Passengers deserve to get their money back when an airline owes them — without headaches or haggling,” Transportation Secretary Pete Buttigieg said in a statement.

Under the new rule, passengers will be entitled to refunds if there is a “significant change” to their flights. These include:

• Departure or arrival time that moves by more than three hours domestically or six hours for international flights
• Being downgraded to a lower class than originally purchased, as from first class to economy
• Change of departure or arrival airport
• Increase in number of connections
• Changes to connecting airports or planes flown if they are less accommodating for people with disabilities

Travelers will also get refunds for checked bag fees if the bag is lost and not delivered within 12 hours of a domestic flight’s gate arrival. International flights will have from 15 to 30 hours to return a lost bag, depending on their length. 

Anyone who pays for a service, such as in-flight Wi-Fi or entertainment, and doesn’t receive it will also get their money back.

In addition, DOT made changes to make it easier for the passengers to receive the money they’re owed by requiring prompt automatic refunds in cash or through the original form of payment. Buttigieg said during a news conference at Ronald Reagan Washington National Airport Wednesday that the bulk of the new requirements will go into effect in about six months.

The refund changes are poised to add significant costs across the airline industry, which could have a disproportionate impact on low-cost carriers, according to Seaport Research analyst Daniel McKenzie. “To the extent low cost carriers have to add costs to comply, reduce growth and/or downsize, they become less competitive,” McKenzie said in a note.

The Airlines for America trade group said in a statement that its member carriers already abide by and often exceed regulation on consumer protection. 

“US airlines are providing more options and better services while ticket prices, including ancillary revenues, are at historic lows,” the group said in a release.

Also on Wednesday, the department released a final rule requiring airlines to clearly communicate their extra fees upfront for checked luggage, carry-on bags or for canceling or changing reservations. According to DOT, airlines saw a 30% increase in revenue from baggage fees between 2018 and 2022. 

“Airlines should compete with one another to secure passengers’ business — not to see who can charge the most in surprise fees,” Buttigieg said in a separate statement, adding that the rule will save travelers more than half a billion dollars a year.  

Buttigieg told reporters at the news conference that more rules are on the way, including to expand rights for passengers who use wheelchairs and to allow parents to sit with their children on flights without being charged a fee. 

DOT will also continue to pursue more aggressive enforcement when airlines violate rules, he said, pointing to the department’s $140 million record fine against Southwest Airlines Co. for a meltdown in its operations that left more than 2 million passengers stranded in December 2022. 

“The level of toughness reflected in the Southwest enforcement is not an exception, but the new standard,” Buttigieg said. 

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What fliers need to know about new refund rules for airlines

Starting in about six months, u.s. airlines will have to offer customers cash refunds before vouchers.

New federal rules for airlines will go into effect later this year, giving travelers a better picture of the full cost of flights before they book — and getting them an easier refund if things go awry.

After a process that lasted more than a year, the Biden administration announced the rules on passenger protections Wednesday.

“This is a big day for America’s flying public,” Transportation Secretary Pete Buttigieg said in a news conference at Reagan National Airport.

While the trade group Airlines for America said its members “abide by — and frequently exceed — DOT regulations regarding consumer protections,” consumer advocates praised the administration’s move.

“These rules are not only critical but also common sense,” said William McGee, senior fellow for aviation and travel at the American Economic Liberties Project, who spoke at Wednesday’s event.

Most new rules go into effect in the fall

At the event Wednesday, Buttigieg said that “the bulk of these protections” will go into effect in about six months. Others will start in a year.

That means refund rules that get customers automatic cash refunds when airlines cancel or significantly change flights won’t be in place during the busy summer travel season. But they should be set in time for the Thanksgiving and winter holiday season rush.

Buttigieg said that the department expects airlines to take some time to develop the processes to return cash to travelers, but added that he doesn’t want them to drag their feet.

“They don’t have to wait the number of months that it’ll technically take for this to go into effect,” Buttigieg said Wednesday. “They could and should be doing this right now.”

You should get refunds without having to ask

Instead of first offering a voucher or credit, airlines “must automatically issue refunds without passengers having to explicitly request them or jump through hoops,” the Transportation Department says. The refunds need to be issued within seven business days for credit card purchases and 20 calendar days when bought through other methods.

However a traveler originally paid is the way the refund needs to be issued, the rule says, whether that’s by credit card or airline miles . Other types of compensation are allowed only if a passenger chooses one of those alternatives.

“No more defaulting to vouchers or credits when consumers may not even realize that they were entitled to cash,” Buttigieg said.

You can still choose to be rebooked

If travelers’ flights have been canceled or significantly changed, they can still continue with their trip. Passengers are only eligible for a refund if they have declined to accept alternative transportation.

Airlines will have to pay for delayed bags and broken WiFi

There are many ways for a trip to go awry, and the new rules cover more than just a late or canceled flight.

If a checked bag isn’t delivered within 12 hours of a domestic flight arriving at the gate, or within 15 to 30 hours of an international flight arriving, depending on how long that flight is, passengers will be entitled to a refund of their checked-bag fee. They will need to file a mishandled baggage report.

Refunds will also be given if passengers pay for a service such as WiFi, seat selection or in-flight entertainment and the airline fails to provide.

‘Significant’ changes will be the same for all airlines

Automatic cash refunds are due to passengers if their flight experiences a “significant change.” But what does that mean? Previously, the definition could vary from airline to airline.

The new rules provide some consistency. A change is considered significant if a departure or arrival is different by more than three hours for domestic flights or six hours for international trips.

Other changes considered significant: the departure or arrival is from a different airport; there are more connections; passengers are downgraded to a lower class; or service or flights are on planes that are less accessible for a person with a disability.

No more hidden fees for bags and seat selection

The rule on extra fees — what the Biden administration refers to as “surprise junk fees in air travel” — will require airlines and online travel booking sites to disclose up front the fees for a checked bag, carry-on bag, reservation change and reservation cancellation. Those fees must be clearly noted and not shown through a hyperlink, the rule says.

Consumers must also be informed that they don’t have to pay for a seat assignment to travel and that a seat will be provided without an additional price.

“Healthy competition requires that, as a consumer, you comparison shop, which means knowing the real price of a trip before and not after you buy,” Buttigieg said. “Airlines will now be required to show you these costs up front, so you have all the information you need to decide what travel option is best for you.”

Travelers can either search without providing their personal information to see standard fees or, after entering their information, see more tailored fees that might apply given their military status, frequent-flier membership or credit card use.

“The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights,” the Transportation Department said in a news release. “Prior to the rule, some airlines were offering deceptive discounts that consumers may have believed applied to the full fare that was being advertised but only applied to a small portion of the ticket price.”

You will still have to report complaints

Buttigieg said the main way for the department to find out about a violation of the rules is when people submit complaints through the site flightrights.gov . But he said he hopes that by making refunds automatic, there will be less need for complaints — and more flexibility for employees to perform audits or spot-checks of airline compliance.

Europe-style compensation is still not in the rules

Some travelers heading to or from Europe who experience delays under certain circumstances are entitled to compensation worth more than $600. That kind of system does not exist for domestic flights in the United States, but Buttigieg said it is on the agenda.

“On compensation, we continue to develop that — and to be clear, with this rule on the books, that does not stop or slow the progress that we’re driving in terms of a compensation rule,” he said.

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Frequent flying: Airline status isn’t what it used to be, but at least there are some good movies and TV shows to watch in the air. And somewhere out there, experts are trying to make airline food taste good.

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Airlines are ordered to give full refunds instead of vouchers and to stop hiding fees

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023. Mario Tama/Getty Images hide caption

Travelers and their luggage in a terminal at Los Angeles International Airport in August 2023.

WASHINGTON — In an effort to crack down on airlines that charge passengers steep fees to check bags and change flights, the U.S. Department of Transportation has announced new regulations aimed at expanding consumer protections .

One of the final rules announced Wednesday requires airlines to show the full price of travel before passengers pay for their tickets. The other will force airlines to provide prompt cash refunds when flights are canceled or significantly changed.

"Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them - without having to ask," said Transportation Secretary Pete Buttigieg in a statement announcing the new rules.

Taking on junk fees is popular. But can it win Biden more voters?

Surprise junk fees have become a large and growing source of revenue for airlines in recent years, according to the DOT.

"Today's announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches," Buttigieg said.

The airline industry is unlikely to welcome the new rules. At a hearing on the proposed fee rule in March 2023, an industry lobbying group representing American, Delta and United said it would be too difficult for airlines to disclose their charges more clearly.

"The amount of unwanted and unneeded information forced upon passengers" by the new policy would only cause "confusion and frustration," warned Doug Mullen, the deputy general counsel at Airlines for America . "Very few, if any, need or want this information, and especially when they are initially trying to understand schedule and fare options."

But the DOT insists its new rule will give consumers the information they need to better understand the true costs of air travel.

Transportation Department cracks down on airline 'junk fees'

"I believe this is to the benefit of the sector as a whole," Buttigieg said in an interview with NPR's Morning Edition , because passengers will have "more confidence in the aviation sector."

The new rules require airlines to disclose all baggage, change, and cancellation fees, and to share that information with third-party booking sites and travel agents.

The regulation also prohibits bait-and-switch tactics, the DOT says, that disguise the true cost of flights by advertising a low base fare that does not include all mandatory fees.

"This is really about making sure that we create a better experience for passengers, and a stronger aviation sector in the United States," Buttigieg said in the NPR interview.

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Graphic footage shows suspect in Moscow concert attack ‘being force-fed own ear’

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Footage that appears to show the torture of suspects in the Moscow concert hall attack during which more than 130 people were killed is circulating in Russia , although the Kremlin is refusing to answer questions about the videos. A total of 97 people remain in hospital, officials said.

One of the films appears to show security forces cutting off the ear of one of the suspects and trying to feed it to him, while another shows a man apparently being subjected to electric shocks to his groin. A third shows security forces beating a man with their rifle butts and kicking him as he lies in the snow. Isis has claimed the attack , and has released graphic video footage of the attackers firing on the crowd inside the concert hall .

Four men appeared in court over the weekend and were charged in relation to the attack. They appeared to have been beaten, and one of the suspects had heavy bandaging to his right ear. Another had to be brought into the courtroom in a wheelchair.

The four suspects were named by Russian authorities as Dalerdzhon Mirzoyev, 32, Saidakrami Murodali Rachabalizoda, 30, Shamsidin Fariduni, 25, and Muhammadsobir Fayzov, 19.

The men the court identified during the proceedings as Mr Mirzoyev and Mr Rachabalizoda both had black eyes. Mr Rachabalizoda appeared with the bandage on his right ear. The face of the man identified as Mr Fariduni was badly swollen.

Mr Fariduni said in an interrogation video published on social media that he had arrived from Turkey on 4 March. He was trembling while being questioned by the side of a road, with his hands tied behind his back. He said that he had “shot people” in Crocus City Hall “for money”, having been offered 500,000 roubles (£4,300) by a person he did not identify.

The man named as Mr Fayzov appeared to lose consciousness as he was brought into court in a wheelchair. Photographs circulating online on Sunday appeared to show Mr Fayzov with one of his eyes missing.

The men were officially identified as citizens of Tajikistan, Russia’s Tass state news agency said. A court statement on the Telegram messaging service said Mr Mirzoyev had “admitted his guilt in full”, while Mr Rachabalizoda had also “admitted guilt”. All four were remanded in pre-trial custody until May.

The men were caught about 14 hours after the attack in the southern Bryansk region, around 400km (250 miles) southwest of Moscow, when they fled a vehicle and tried to reach a nearby forest.

When asked about the videos showing alleged torture of the suspects, the Kremlin’s spokesperson, Dmitri Peskov, refused to comment. On Tuesday, Russia's commissioner for human rights has called the use of torture against detainees unacceptable.

"Despite the fact that the detention of criminals can be very critical, and criminal law stipulates that actions taken during arrests which cause harm do not entail liability, it is absolutely unacceptable to use torture on detainees and defendants," the commissioner, Tatyana Moskalkova, was quoted as saying by the Russian state-run TASS news agency. The Russian constitution outlaws torture, and Russia is also part of the United Nations Convention Against Torture.

Russian authorities say at least 139 people were killed in the Moscow attack and close to another 200 were injured. It constitutes the deadliest attack claimed by Isis in Europe – and the worst such attack in Russia for two decades.

On Monday, French president Emmanuel Macron said that the Isis branch behind the attack, known as Khorasan Province (Isis-K), had previously attempted attacks on France, as he agreed with the US assessment that Isis-K was behind the act of terror. Isis-K frequently criticises Russian president Vladimir Putin in its propaganda.

“The information available to us ... as well as to our main partners, indicates indeed that it was an entity of the Islamic State [Isis] which instigated this attack,” Mr Macron said during a visit to French Guiana. “This specific group ... had over the past months attempted attacks on our soil,” he said.

French prime minister Gabriel Attal later said these foiled attacks had included a plot involving the city of Strasbourg in eastern France. “The claim of responsibility for the [Moscow] attack by a branch of Islamic State that planned attacks in European countries including France prompted us to increase the Vigipirate [security threat assessment] to its highest level,” Mr Attal said, speaking from a Paris railway station about the decision to raise the terror threat level on Sunday night. “We will deploy exceptional means everywhere on [French] territory,” he added.

On Monday, Italy’s interior ministry said it was also stepping up police activity. “In anticipation of the upcoming Easter holidays, an intensification of surveillance and control activities by the police has been agreed,” a statement said, adding that special attention would be given to “all sensitive targets”.

Russian MPs have called on those found guilty of the attack in Moscow to face capital punishment. Dmitry Medvedev, an ally of Mr Putin who served a term as Russia’s president from 2008 to 2012 and has become increasingly strident since Russia sent its troops into Ukraine two years ago, discussed the detained suspects on his Telegram channel on Monday.

“They have been caught. Kudos to all who were chasing them. Should they be killed? They should. And it will happen,” he wrote.

“But it is more important to kill everyone involved. Everyone. Those who paid, those who sympathised, those who helped. Kill them all.”

Russia’s prime minister, Mikhail Mishustin, said that “the perpetrators will be punished” and that “they do not deserve mercy”.

Russia has had a moratorium on capital punishment since the 1990s, but it remains on the statute book. No executions have been carried out since 1996, when the president at the time, Boris Yeltsin, issued a decree establishing the moratorium, which was explicitly confirmed by the Constitutional Court in 1999. Russia’s penal code currently allows for the death penalty for five offences: murder, genocide, and attempted murder of either a judge, police officer or state official.

“Now many people are asking questions about the death penalty. This topic, of course, will be deeply, professionally, meaningfully studied,” Vladimir Vasilyev, parliamentary leader of the United Russia faction in the lower house of parliament, was quoted by Tass media as saying on Saturday.

However, Mr Peskov told reporters that the Kremlin is “not taking part in this discussion at the moment”.

Russian officials have been slow to acknowledge the claim by Isis. On Sunday, Mr Putin instead claimed that the attackers were trying to reach Ukraine, though he did not offer any evidence of this. Mr Putin said some people on “the Ukrainian side” had been prepared to spirit the gunmen across the border.

Ukraine has denied any role in the attack. Its president, Volodymyr Zelensky, has accused Mr Putin of seeking to divert blame for the attack by mentioning Ukraine, which is defending itself against an invasion by Russian forces that Mr Putin launched in February 2022.

Mr Peskov said in his news conference on Monday that it was inappropriate to comment on the Isis claim until an investigation had been completed. Later in the day, Mr Putin called the attack an act of terrorism “committed by radical Islamists”. But he again tried to pin some of the blame on Kyiv.

The White House strongly dismissed the suggestion of a link to Ukraine. “There was no linkage to Ukraine. This is just more Kremlin propaganda,” said White House spokesperson John Kirby.

Mr Macron warned Russia against trying to exploit the attack by blaming Ukraine. “I think that it would be both cynical and counterproductive for Russia itself and the security of its citizens to use this context to try and turn it against Ukraine,” he said, adding that France had offered help to find the culprits.

“We have offered to increase cooperation with the Russian [intelligence] services and our partners in the region, so that the culprits can be found as quickly as possible and so that we continue to fight effectively against these groups which are targeting several countries,” Mr Macron said.

Mr Peskov said Russia’s security services had not accepted any help from the West. “No, our security services are working on their own; no assistance is currently on the table,” he said. Eleven people have been detained in connection to the attack so far, according to Russian officials.

Counterterrorism researcher Lucas Webber said that Isis had been “focused on outreach efforts to central Asia since the mid-2010s, finding success in recruitment, fundraising, and violent incitement”. He added that Isis-K had been the terror group’s “most internationally minded branch”, and that it had created Uzbek, Tajik, and Russian-language media wings to build support. He added that Isis-K-linked plots had been foiled in Kyrgyzstan, Germany, Austria, and Sweden since last year.

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Districts [ edit ]

Central Moscow districts [ edit ]

Outlying districts [ edit ], understand [ edit ].

Moscow is the financial and political centre of Russia and the countries formerly comprising the Soviet Union. It has a population of around 13 million and an area of 2,511 square kilometres (970 sq mi) after an expansion in 2012. One-tenth of all Russian citizens live in the Moscow metropolitan area. Moscow is the second most populous city in Europe, after Istanbul , and has the most populous metropolitan area in Europe, with some 21 million residents. Moscow is in the UTC+3 time zone; there is no daylight saving time.

Many years since the break up of the Soviet Union, the economy has improved, and the modern era has brought upon a wide variety of construction projects, modern architecture and newer transport systems replacing the derelict ones during Soviet times.

Geography [ edit ]

Moscow is a large metropolis on the Moskva River, which bends its way through the city. The historical center is on the northern bank of the river. The other major waterway is the Yauza River, which flows into the Moskva east of the Kremlin.

Much of Moscow's geography is defined by the 3 'Ring Roads' that circle the city at various distances from the centre, roughly following the outline of the walls that used to surround Moscow. With Red Square and the Kremlin forming the very centre, the innermost ring road is the Boulevard Ring ( Bulvarnoye Koltso ), built in the 1820s where the 16th century walls used to be. It runs from the Christ the Savior Cathedral in south-west central Moscow, to the mouth of the Yauza in south-east central Moscow.

The next ring road, the Garden Ring ( Sadovoe Koltso ), derives its name from the fact that landowners near the road in Tsarist times were obligated to maintain gardens to make the road attractive. In Soviet times, the road was widened, and there are now no gardens there.

The Third Ring Road, completed in 2004, is not much use for tourists but is a heavily used motorway which absorbs a bit of Moscow's traffic. It roughly follows the outline of Kamer-Kollezhsky val , the customs boundary of Moscow in the 18th – early 20th century. The outer edge of Moscow is largely defined by the Moscow Ring Road (widely known by its abbreviation: MKAD-Moskovskaya kolcevaya avto doroga), a motorway which is 108 km (67 mi) long and encircles the entire city (similar to London's M25 and Paris' Périphérique ).

Climate [ edit ]

The climate of Moscow features warm summers and long, cold winters.

Get in [ edit ]

See Russia#Get in for visa requirements to Russia.

By train [ edit ]

Moscow is a railway hub, with connections to all parts of Russia and far into Europe and Asia. Due to its hub status, Moscow's train stations are often crowded; trains are the usual form of intercity transport for most Russians. The stations have a reputation for being unsafe but paradoxically the threat of terrorism has improved things: security gates, policing and surveillance deter the casual thugs and villains. Guard your valuables and yourself as you would in any big city.

All long-distance trains are operated by Russian Railways and its subsidiaries, except for a few international trains with other operators. Tickets can be bought at stations or online . For domestic trains, you can show the ticket officer your online boarding pass; however, international trains require a printed ticket. There are usually ticket counters with English-speaking personnel - they may be marked as such, or the clerk may direct you to another counter if they can't cope with your English. See Russia#By train 2 for more details on travelling in Russia by train.

From Europe [ edit ]

All trains from Europe halted since 2020

Train stations in Moscow [ edit ]

Moscow has 10 train stations, 9 of which are near metro stations close to the center of Moscow. Be sure to note the station from which your train is departing, which will be indicated on the ticket, or online . Three stations ( Leningradsky , Yaroslavsky , and Kazansky ) are on one huge square, informally known as the "Three Stations' Square". A running joke among Moscow taxi drivers since the Soviet times is to be able to pick up a fare from one of them to the other, taking the unwary tourist on an elaborate ride in circles. Be prepared for enormous queues trying to enter or exit the Metro at peak times, as people are getting off or on the commuter trains.

By car [ edit ]

Many entry points to Moscow over the Ring Road and into the city feature rotating roadblocks, where teams of traffic police may stop a vehicle, especially if it is not featuring Moscow plates. You may be stopped and questioned but you'll be allowed to proceed if you have all the proper documents.

Foreign cars, especially expensive cars, might attract unwelcome attention, and there is cumbersome paperwork involved to enter Russia by car.

By boat [ edit ]

There is no scheduled passenger service to Moscow by boat; however, cruise ships do provide service to the Northern River Terminal, on the Moscow Canal near the Khimki Reservoir. The pier is not convenient to the city and it can take over 2 hours to reach the city centre by car.

A system of navigable channels and locks connects the Moskva River with the Volga River, which is further connected to the Baltic Sea , White Sea, the Azov, the Black Sea, and the Caspian Sea. In the Soviet times this allowed the official propaganda to refer to Moscow as "a port on the five seas".

By bicycle [ edit ]

Moscow is the easternmost destination of the EuroVelo cycling routes . Eurovelo Route 2 , the Capitals Route, is a 5,500 km (3,400 mi) route starting in Galway , Ireland , passing through Dublin , London , Berlin , Warsaw and Minsk before terminating in Moscow.

By metro [ edit ]

The Metro is open from 05:30-01:00. Station entrances are closed at 01:00, and at this time the last trains depart from all of the termini stations. After 01:00, many locals will enter the train station using the exits, which are still open. Service on the ring line runs until 01:30, although entrances are closed at 01:00. The down escalators are also shut off at 01:00.

There is signage in the Metro stations in English and the Latin alphabet, but these signs are not everywhere. Each train carriage has a map in Latin script and there is one near the entrance to each station. Note the direction of the train before you alight. It is worth printing a map of the metro system in both Cyrillic and Latin letters to take with you.

All trains in the system have free WiFi onboard, but you will need to have a Russian phone number to get the authorization code to access the WiFi. Some of the older train cars are not climate controlled.

2 or 3 stations may be connected as transfer points but will each have a different name. There are 2 stations called Smolenskaya and 2 stations called Arbatskaya , but the station pairs are not connected to each other despite having the same name. Some of the stations are very deep underground, and transfer times between certain metro lines can take a lot of time. In the city centre, it can save time to go directly to the above-ground entrance of the line you want to take rather than to enter at a connecting station and transfer underground. On the escalators, stand on the right and walk on the left except for peak hours, when standing on the left side is also allowed.

Some of the train stations include beautiful architecture and it is worth taking a guided tour of the metro system. The most interesting stations in terms of decor are Komsomolskaya (ring line), Novoslobodskaya (ring line), Kievskaya (ring line), Kropotkinskaya (Line #1 - red), Kievskaya (Line #3 - dark blue), Arbatskaya (Line #3 - dark blue), Ploschad' Revolyutsii (Line #3 - dark blue), Mayakovskaya (Line #2 - dark green). Also look at the architecture of the ground entrance building of Arbatskaya (Line #4 - light blue) and Krasnye Vorota (Line #1 - red). History buffs may appreciate that Metro Line #1 (red) has the oldest stations, opened in 1935.

The Vorobyovy Gory Metro Station on Line #1 (red) is unique in that it is on a bridge crossing the Moscow River. This bridge also carries auto traffic road on another level. There is a beautiful view through the transparent sides of the station. A great observing point around Moscow is located nearby on Vorobyovy hills, next to the main building of Lomonosov Moscow State University.

There are a couple of unique trains operating through the system and you will be lucky if you get to ride them. Aquarelle (Watercolor) is a train that includes an art gallery. The train operates daily on Line #3 (dark blue). The Sokolniki Retro Train is a train modeled after the original 1930s trains and it occasionally is placed into service, usually around a major anniversary of the metro system.

The metro is relatively safe, although pickpockets are a problem, as they are in any environment where a lot of people are pressed together. Opportunistic petty crime, such as snatching someone's mobile phone and jumping out just as the doors are closing, is also commonplace. Take the usual precautions at night when gangs of inebriated teenagers may look for an excuse to beat someone up. There is no train guard or conductor, so the first car near the driver may be the safest. Every car is equipped with an intercom to the driver's cabin; they are beige boxes with a grill and a black button near doors, and mostly work, unless visibly vandalized.

By tram [ edit ]

There are several tram routes, although trams are not common in the city centre.

By monorail [ edit ]

Moscow Monorail is a 4.7 km (2.9 mi) monorail line with 6 stations. It is slower, less frequent, and has shorter operating hours when compared with the metro (every 30 min, 08:00-20:00). However, the view is picturesque. It is useful to get to the Ostankino Tower, or to get to the VDNKh exhibition centre from Metro Line #9 (silver). Interchanges between Moscow Metro and Monorail is free, no additional fee will be charged.

By hop-on-hop-off bus [ edit ]

The hop-on-hop-off bus is a convenient way for tourists to see the major sights quickly and efficiently. The buses feature English-speaking guides to answer any questions. A 1 day pass costs $24 for adults and $15 for children.

See [ edit ]

Do [ edit ].

Moscow has many attractions, but many of them are not friendly to a non-Russian-speaker. English-language newspapers like The Moscow Times , Element [dead link] , Moscow News and others can help to navigate towards English-language friendly attractions and services.

Circuses [ edit ]

Theatres [ edit ].

• Bolshoi Theatre , one of the oldest and best known ballet and opera companies in the world.

Learn [ edit ]

Moscow remains the educational center of Russia and the former USSR. There are 222 institutes of higher education, including 60 state universities & 90 colleges. Some of these offer a wide-spectrum of programs, but most are centered around a specific field. This is a hold-over from the days of the USSR, when Sovietwide there were only a handful of wide-spectrum "universities" and a large number of narrow-specialization "institutes" (mostly in Moscow & St.Petersburg). Moscow offers some of the best business/management, science, & arts schools in the world. Moscow is also a popular destination for foreign students to learn Russian.

Work [ edit ]

You will need a work visa which is not an easy process. The visa needs to be arranged well in advance of traveling. It is possible to work in Moscow, you just need to find a good company to support you. The main obstacle for many foreigners will be a mandatory Russian language exam required to obtain a work permit.

Shopping malls [ edit ]

Large shopping malls are common near metro stations.

Tipping [ edit ]

For information on tipping in restaurants, see Russia#Eat .

Ethnic food [ edit ]

Authentic ethnic food from countries of the nearby Caucasus ( Azerbaijan , Georgia , Armenia ) is common in Moscow. Japanese food, including sushi, rolls, tempura, and steakhouses are very popular in Moscow. Other Asian cuisines including Vietnamese, Thai, and Chinese are becoming increasingly more common.

Budget [ edit ]

Street food [ edit ].

Free-standing kiosks serving sausages, meat pies, or kebobs are plentiful, although the origins of the meat served is questionable and the food has been known to occasionally make people sick.

Muscovites are also fond of their ice cream, consumed in any weather, even in the dead of winter, cheap and usually of superior quality; kiosks can be found all over the center and near all Metro stations.

Foodcourts 2.0 [ edit ]

This term is used in articles by local food critics: since 2016, several special food courts were opened with independent and small food chains, for those people who get bored of McDonald's-like food. They offer a wider choice of cuisines.

Clubs [ edit ]

Nightlife in Moscow is bustling, intense and exciting. It starts quite late; it's common for the headliners to start at 02:00-02:00. Most noticeable are areas near Solyanka street and Krasniy Oktyabr' place. At summer time a lot of clubs opening open-air terraces called "verandas". Most of clubs in Moscow are very picky of who they let in, so make sure you have a positive attitude and dress up if you are going to a fancy club.

Gazgolder [dead link] (not far from Kremlin) is among the best.

Cafes [ edit ]

Moscow has several café chains with great coffee including Coffeemania and Coffee Bean [dead link] . Moscow also has a good selection of tea saloons. High-quality infusion teas such as Newby, are widely available in cafes, both in packets and loose.

Asking to add boiling water to the tea you ordered earlier is a practice that some cafes don't welcome, but normally it's acceptable.

Sleep [ edit ]

Stay safe [ edit ].

Moscow enjoys a relatively low crime rate.

Drunk people are the most likely sources of problems. In the past years, lots of policemen were corrupt, and it was best to avoid them. Nowadays Moscow has a Tourist Police force, whose officers are able to speak foreign languages and help tourists. Police officers are equipped with body-cameras.

It is preferable to avoid some parts of the outer districts of Moscow, especially in the south. Some of those areas are notorious for gopniks (drunkards notorious for muggings and starting fights with strangers, and will do so seemingly unprovoked), who normally hang out in sparse residential areas and in industrial zones. The same problems can be witnessed in the surrounding regions and in other Russian cities as well.

While traveling in Moscow, as in the rest of Russia, you should always have your passport with you. If you look non-white, your papers may get checked more often than otherwise. The police may demand to see your papers to check if you have been registered within 7 business days of your arrival into Moscow. Always remember that if you stay in a hotel then you are automatically registered and will be handed a confirmation paper at a time of check-in, so don't worry in this case. The police are usually looking for migrants from Central Asia and unless you fit this profile, you are unlikely to be questioned.

Women should take caution walking alone late at night since they may receive unwanted attention from drunk men. Women should also stay clear of large companies of men in front of bars, restaurants, etc. It is best to walk with a friend if possible.

Streets can become very slippery in winter. Wear shoes or, even better, boots with decent grip to prevent twisted ankles. Ice patches can be hard to spot. A waterproof raincoat is also sensible.

Traffic is poorly handled, and vehicle accident rates are very high.

If you need help with translation, ask students or pupils: younger people are more likely to be able to help you than the older generations.

Connect [ edit ]

For information on using telephones and buying SIM cards in Russia, see Russia#Connect .

Mobile Internet is quite affordable in Russia, but you have to buy Russian SIM-card first.

Wireless Internet [ edit ]

Moscow Metro has Wi-Fi in all trains. It is ad-supported.

Mosgortrans has Wi-Fi spots on every bus, trolleybus and tram. Also sometimes you can find Wi-Fi spot on a public transport stop.

Beeline Wi-Fi [dead link] operates the largest network of both paid and free Wi-Fi access points. If there is a charge, you can pay online via credit card.

There is a large network of free Wi-Fi hotspots in the city centre; check your device in the middle of a busy area and you may find one.

Many cafes and restaurants offer Wi-Fi - ask for password. Most bookstores offer free Wi-Fi, including "Dom Knigi" on New Arbat Street or "Respublika" bookstore on Tverskaya near Mayakovskaya Metro Station.

Some establishments that offer free Wi-Fi may require you to verify an authorization code sent to a Russian phone number before gaining access, but for the most part, foreign numbers also work as of 2016.

Cope [ edit ]

Embassies [ edit ].

Moscow is one of the global diplomatic capitals, competing with Berlin , Brussels , Beijing , Paris , London , Tokyo and Washington D.C. . Most of the world's countries have their embassies in the city.

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