citi travel card login

Department of Defense Travel Clients

Frequently asked questions, what is the benefit of using the 24-hour automated telephone system.

Use of the 24-hour automated telephone system will allow you to obtain:

• Account balance
• Available credit
• Available cash
• Transaction history
• Payment information
• Payment mailing address

You can also:

• Make a Pay by Phone
• Activate card (Card Receipt Verification)
• Customize PIN number

Can I pay my DoD Travel Card account balance with a debit card?

No. Unfortunately Citi does not accept debit cards as a method of payment. You can make a payment using a valid checking account. You must also have the routing number available.

Other acceptable payment options available to Defense Government Travel Card clients include:

• Mailing Payment to Citi
• Pay By Phone
• Online Payments
• Wire Payments
• Auto Payment

Is there a fee to make a Pay by Phone?

There is no fee to make a payment by phone. To make a Pay by Phone you must have your routing number (9-digit ABA bank number) and a valid checking account number available.

Please call: 1-800-200-7056

• Enter in your 16-digit DoD Travel Card account number
• Enter the last 4-digits of your Social Security number
• Wait for system to provide balance, available credit, available cash, last payment posted and next payment due
• Press or say '2' for pay by phone automated payment

How long does it take for my payment to post to the account?

Payments are updated once a day, Monday through Friday (holidays excluded). Please allow 24-48 business hours after receipt of payment to post regardless of delivery method.

Why can I only get my last 5 transactions?

WIP - Citi is working to enhance the 24-hour automated telephone system to increase the number of last transactions provided.

How can I set up or reset my PIN number? Can I use it immediately?

You have the opportunity to customize your PIN number by calling the 24-hour automated telephone system. Once set it is available for immediate use.

• Press or say '4' for PIN number requests
• Input the new PIN number twice

Can my spouse/family member call to get information on my account?

Citi is authorized to give account information to the DoD Travel Card client or to a person authorized to act on his/her behalf ONLY if a Power of Attorney (POA) is on file.

• A POA is unique in every situation and must be given in writing
• A Power of Attorney is accepted by mail or fax
• Mail to: P.O Box 6125, Sioux Falls, South Dakota 57117-6125
• Fax: 1-605-330-6801 or 1-866-951-8005
• The original is not necessary
• The POA should be processed within 3 business days from receipt

Note: Regardless of what the POA states the "said" person can do, Citi will only entitle the POA to do the following:

• Obtain account information (balance, payment received, general info)
• Change billing address
• Close account
• Initiate/Release a billing dispute
• Request a statement
• Report a lost/stolen/NRI card

When does my on-line password expire?

Passwords expire every 60 days. After 30 days, a password expiration warning pop up in CitiManager will begin to appear to remind cardholder that his/her password will expire in 30 days. After 60 days of inactivity, the account will suspend and the on-line password will need to be re-set.

Can my late fee be waived?

Fee adjustments are only eligible if the fee has been billed due to a Citibank error. For further concerns about this fee, please contact your Agency Program Coordinator.

Can my International fee be waived?

International fees may not be waived or disputed. For further concerns about this fee, please contact your Agency Program Coordinator.

How do I request a credit balance on my account?

Please call: 1-800-200-7056 to request a Credit Balance Refund.

• Credit Balance Refunds may be requested for any amount, there is no minimum requirement
• Credit Balance Refund checks take 2 days to process before mailing
• Credit Balance Refund checks are mailed via United States Postal Service
• Credit Balance Refund checks cannot be sent by Express Courier
• Credit Balance Refund checks are valid for 180 days from the date on the check

Or email us [email protected] and please allow three business days for us to respond.

Should You Use a Credit Card Travel Portal?

Unlock the details of credit card travel portals and learn how to maximize your benefits.

Using a Credit Card Travel Portal

Getty Images

Using a credit card portal to book travel could help you save money and help you earn more points or redeem travel credits.

Key Takeaways

• Credit card travel portals search across multiple travel options, giving you the power to compare prices.
• You can use your credit card or rewards to book travel with your credit card issuer's travel portal.
• Some cards may offer travel credits and benefits when you book using the associated travel portal. 

You have many options for booking travel, whether you want to book directly with airlines and hotels, use an online travel agency or book with your credit card's travel portal. Using a credit card travel portal may allow you to take advantage of cardholder benefits and credits and give you additional choices for your booking.

Understand how to use credit card travel portals to save money on your next trip and maybe get some elevated perks along the way – but also recognize when it doesn't make sense.

What Are Credit Card Travel Portals?

Similar to online travel agencies, such as Expedia or Booking.com, credit card travel portals are online travel booking platforms. Cardholders can use credit card travel portals to browse and book travel options, including flights, hotels, rental cars and experiences using your credit card or rewards.

Credit card travel portals include:

• American Express Travel.
• Capital One Travel.
• Chase Travel.
• Citi Travel.

Some credit cards offer cardholder savings or perks when you book travel using the issuer's credit card portal, such as travel credits or cardholder privileges, including free breakfast or late checkout.

How Credit Card Travel Portals Stack Up

When you use a credit card travel portal, the amount and method of payment may be the deciding factors in how you book. Using a credit card travel portal to book travel can save you money, but not always.

We compared a midweek economy flight from Los Angeles to New York and a weeklong stay at a three-star hotel in Manhattan. In some cases, credit card travel portals were competitive, but Expedia had the lowest overall price for flight and hotel costs on this test trip.

Still, this is just one example, and travel prices can fluctuate depending on how you book. It's always a good idea to compare all of your options.

Benefits of Credit Card Travel Portals

Booking your travel with a credit card travel portal can help you earn more points or redeem travel credits. Some examples:

• Cardholders of the Capital One Venture X Rewards Credit Card get a $300 annual travel credit for bookings through the Capital One Travel site. When booking on the Capital One Travel site, cardholders earn unlimited 10 miles per dollar on hotels and rental cars and 5 miles per dollar on flights. ( See Rates and Fees )
• With The Platinum Card ® from American Express , cardholders get a $200 annual hotel credit for prepaid Fine Hotels + Resorts or The Hotel Collection bookings with American Express Travel and earn five points per dollar on flights and prepaid hotels booked with American Express Travel. ( See Rates and Fees )
• Chase Sapphire Preferred ® Card holders get a $50 annual Chase Travel hotel credit and earn five points per dollar on Chase Travel purchases.

"Using the travel credits is huge," says JT Genter, editor in chief of rewards and travel tracking tool AwardWallet. "Card issuers are leaning more towards those only being accessible through the portal."

Credit card travel portal bookings may help your points go further, too. "Because I have a Chase Sapphire Preferred Card, when I use the (Chase) portal to book travel, my points get an extra 25% bump," says Chip Chinery, personal finance blogger at Chip's Money Tips. For example, you'd only pay 100,000 points for a flight or hotel that would require 125,000 Chase Ultimate Rewards points to book without the points boost.

Helpful features can add up to savings on credit card travel portals. For example, Capital One Travel offers a price match guarantee. Genter used the Capital One Travel price match feature on a flight from Cairo to Marrakech, Morocco. Although he booked with Capital One Travel, an online travel agency had a better price. He was able to price match with Capital One Travel to get a travel credit.

Genter points out that cardholders of The Platinum Card from American Express can take advantage of the International Airline Program for potential savings on international flights in first, business or premium economy.

You may also get benefits for booking with credit card travel portals, particularly when booking hotels. For example:

• Cardholders of The Platinum Card from American Express get elite benefits at participating hotels, including early check-in, room upgrades, breakfast for two, a $100 experience credit, complimentary Wi-Fi and guaranteed 4 p.m. check-out.
• If you have a Chase Sapphire Reserve ® , you can book The Edit properties through Chase Travel and receive benefits, including daily breakfast for two, a $100 on-property credit, room upgrades, early check-in and late check-out and complimentary Wi-Fi.

Drawbacks of Credit Card Travel Portals

Travel credits and on-property perks are compelling reasons to use a credit card travel portal. However, it pays to compare pricing among your card's portal, direct booking or an online travel agency, because the lowest-priced option depends on the trip you're taking. Also, you may forfeit some benefits, as credit card travel portals are third-party bookings.

With a third-party booking, you'll have less flexibility in customer service and cancellation than you would if you booked directly. For example, if you're dealing with a delayed flight and need service from the airline, you may be directed to the travel portal customer service. You may have limited options for cancellation and how you get your money or rewards back.

Another major point to consider with third-party bookings: You generally won't be able to earn points or miles with the airline or hotel, though you can earn points with your card. Additionally, you may not be able to use elite benefits for any status you hold. For example, if you have Hilton Honors status that entitles you to a daily food and beverage credit, you're not likely to get it when you book a stay with your credit card travel portal.

When to Use a Credit Card Travel Portal

Booking travel with a credit card travel portal can make sense in some scenarios. For instance:

• You want to compare your travel options across multiple airlines or hotels in the portal.
• You have a travel credit available that can only be redeemed through the issuer's travel portal.
• You have rewards you want to redeem on the portal, and booking this way offers a good redemption value.
• You want to take advantage of benefits, such as elite hotel perks that you can get when using a credit card travel portal.
• Your booking options on the portal are priced lower compared with other options.
• Booking on the portal earns elevated rewards, and the prices and benefits are comparable to those of other booking options.

"It makes sense if you want to take advantage of the credits but also to earn bonus points," says Genter. "And sometimes, they have promotions such as hyper-targeted offers."

Tags: credit cards

Comparative assessments and other editorial opinions are those of U.S. News and have not been previously reviewed, approved or endorsed by any other entities, such as banks, credit card issuers or travel companies. The content on this page is accurate as of the posting date; however, some of our partner offers may have expired.

Citi to raise Global Entry statement credits to $120 for 2 cards

Applying for Global Entry is getting more expensive, but a major credit card issuer is now boosting its Global Entry benefits for two popular travel cards.

On Thursday, Citi announced it would increase its Global Entry statement credits to $120 every four years for the Citi®/AAdvantage® Executive World Elite Mastercard® (see rates and fees ) and the Citi Prestige® Card .

The move comes just days after TPG was first to report that the price of applying for a five-year Global Entry membership would rise from $100 to $120 beginning in October. In announcing the fee hike, U.S. Customs and Border Protection, which oversees Global Entry, cited rising costs to operate the program.

The information for the Citi Prestige has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Offsetting the higher Global Entry fee

As valuable an option as Global Entry is for travelers, the application fee isn't a drop in the bucket. However, some travel credit cards will reimburse the fee when it comes time to apply.

But many of those cards' benefits include specified credits of up to $100 to cover the existing Global Entry expense. (Exact terms differ from card to card.)

CBP's fee hike planned for later this year opened the door for questions about whether card issuers might adapt their Global Entry benefits to account for the new, higher fee.

Now, Citi has done just that, ensuring Global Entry remains essentially a free perk for travelers who carry two of its high-end cards.

What citi cards are raising their global entry credit?

Starting on Oct. 1, 2024, Citi will raise its Global Entry fee statement credits for two cards: the Citi Prestige Card and the Citi/AAdvantage Executive World Elite Mastercard .

Citi/AAdvantage Executive World Elite Mastercard

Though the Citi/AAdvantage Executive card has a hefty $595 annual fee, it carries strong value for regular American flyers; it's the only card that provides complimentary Admirals Club access.

Cardholders can earn 4 AAdvantage miles for every dollar spent on American Airlines purchases and 1 AAdvantage mile for every dollar spent on other purchases. You'll earn Loyalty Points on everyday purchases, too, which helps you work your way toward AAdvantage elite status .

That's on top of other perks such as Lyft and Grubhub credits, as well as the Global Entry (or TSA PreCheck) statement credit once every four years; that credit will now rise from $100 to $120 for Global Entry applicants to cover the program's hiked fee.

Citi Prestige Card

Meanwhile, cardholders with the Citi Prestige card (no longer available to new applicants) can receive a TSA PreCheck or Global Entry enrollment fee credit every four years. As of October, that credit will likewise cover up to $120 for applications to the latter program.

The card carries a $495 annual fee.

What is Global Entry?

Global Entry provides travelers with an expedited trip through passport control following an international flight. It's available at 77 airports, most of which are in the U.S.; there's also a handful of international preclearance facilities.

The program also gives travelers access to the TSA PreCheck lanes at airport security checkpoints.

Though Global Entry applicants have faced delays in recent years, from long processing times to challenges finding an interview, wait times are improving for the vast majority of travelers, CBP insisted in a recent interview with TPG.

Bottom line

Now, all eyes will be on other credit card issuers to see if they will follow in Citi's footsteps and raise their Global Entry statement credits to account for the program's higher fee. The higher fee takes effect in October.

Because of the changes to make Global Entry more efficient and technologically advanced — not to mention the fact that children of members or applicants can apply for free as of October — it's a great time to consider joining. This is especially the case if the adults in your family can get their application costs reimbursed or offset through an eligible travel credit card.

Related reading:

• The best current credit card welcome offers
• 7 things to understand about credit before applying for a new card
• How to apply for a credit card
• What is APR on a credit card?
• How to check your credit score for free

• Credit Cards
• View All Credit Cards
• See If You're Pre-Selected
• Balance Transfer Credit Cards
• 0% Intro APR Credit Cards
• Rewards Credit Cards
• Cash Back Credit Cards
• Travel Credit Cards
• Retail Store Cards
• Small Business Credit Cards

Quick Links

• Banking Overview
• Certificates of Deposit
• Banking IRAs
• Small Business Banking

• Personal Loans
• Overdraft Line of Credit
• Home Lending
• Refinance Your Home
• Use Your Home Equity
• Small Business Lending

• Investing Overview
• Self-Directed Investing
• Guided Investing
• Working with an Advisor

• Wealth Management
• Citigold ® Private Client
• Citi Priority

• Open an Account

Notificación importante

Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta.

Please be advised that verbal and written communications from Citi may be in English as we may not be able to provide servicing related communications in all languages. These communications may include, but are not limited to, account agreements, statements and disclosures, change in terms or fees; or any servicing of your account. If you need assistance in a language other than English, please contact us as we have language services that may be of assistance to you.

Citibank.com provides information about and access to accounts and financial services provided by Citibank, N.A . and its affiliates in the United States and its territories. It does not, and should not be construed as, an offer, invitation or solicitation of services to individuals outside of the United States.

Terms, conditions and fees for accounts, products, programs and services are subject to change. Not all accounts, products, and services as well as pricing described here are available in all jurisdictions or to all customers. Your eligibility for a particular product and service is subject to a final determination by Citibank. Your country of citizenship, domicile, or residence, if other than the United States, may have laws, rules, and regulations that govern or affect your application for and use of our accounts, products and services, including laws and regulations regarding taxes, exchange and/or capital controls that you are responsible for following.

The products, account packages, promotional offers and services described in this website may not apply to customers of International Personal Bank U.S. in the Citigold ® Private Client International, Citigold ® International, Citi International Personal, Citi Global Executive Preferred, and Citi Global Executive Account Packages.

Deposit products and services are offered by Citibank, N.A, Member FDIC

Citibank Rewards & Offers

Citi rewards programs.

• Citi ThankYou® Rewards

Choose Citibank and you can be rewarded you every step of the way. In fact, you can earn amazing rewards just for doing things you do every day. We've got many ways to show our appreciation—so go ahead and reward yourself.

Citi ThankYou ® Rewards

Would you like to earn points each month just for banking with Citi ® ? Amazing rewards start at just 1,000 points and the choices are literally endless (no really, endless!).

Citi ® Cash Back Program

Shop smarter when you use Citi’s Double Cash Card where you earn cash back TWICE on every purchase with 1% when you buy and an additional 1% as you pay.

Additional Benefits

When you're a Citibank customer, you can get more than just rewards. We can also help you save money with great deals and special offers

Citi Private Pass ®

Citi credit cardmembers and Citibank ® Debit Card customers get access to some of the best in live music, sports, dining, family entertainment and more--look no further than Citi ® Private Pass ® .

Special Offers

Here you can find limited-time offers to help you maximize savings, earn reward points, enjoy additional benefits and more.

You are applying for an account package that requires you to open both a checking and savings account. If you want only one account type, you can choose a different account package.

You are viewing Rates and Terms & Conditions applicable to a state other than where you live. These Rates and Terms & Conditions may differ from those applicable to your state of residence and will not apply to new accounts you open online. When you open your new account online, Rates and Terms & Conditions will be determined by your state of residence.

Select Continue to proceed or choose Cancel to modify your selection.

To provide you with extra security, we may need to ask for more information before you can use the feature you selected.

Just a moment, please...

Get Citibank information on the countries & jurisdictions we serve

Important Information

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?

Citi is not responsible for the products, services or facilities provided and/or owned by other companies.

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone