undercover tourist wait times

2024 Disney World Crowd Calendar

These free 2024 Walt Disney World crowd calendars rate dates so you can choose best weeks to go & avoid the worst, skipping long lines and high wait times. We cover seasonal events, weather, park hours, Orlando travel trends, and factors impacting when to visit Florida’s theme parks. (Updated April 1, 2024 .)

Three months are in the books on 2024, and it’s already been a weird year for Walt Disney World crowds. Wait times have increased year-over-year so far in 2024, reversing monthly declines that occurred in the last 11 months of 2023. Although January, February and March 2024 all had higher average wait times than the same months last year, it hasn’t been an across-the-board increase. Some days and weeks have been slower, with Orange County’s Spring Break–which was downright dead–being a prime example.

This honestly was not what we expected. As a whole, our 2024 Walt Disney World crowds forecast was for pent-up demand to continue exhausting itself, a process that had not yet fully played out as of the end of last year. As such, we expected crowd levels to drop slightly through at least the first half of 2024. Instead, the opposite is happening. In What’s Causing Higher Crowds at Walt Disney World in 2024? , we theorize about the why  of that, with discussion of various factors that have led to ‘re-revenge travel’ this year.

Regardless of whether crowds increase or decrease for the remainder of 2024 as compared to last year, you should be prepared for high wait times by historical standards. This year likely won’t be on par with the stratospheric heights reached in 2022 ( due to a unique set of circumstances that’ll hopefully never be repeated ), but it’ll still higher than any year between 2014 and 2019.

Even amidst last year’s “slowdown” at Walt Disney World, average wait times still reached 2018 levels. This year is shaping up to be, at minimum, a repeat of 2019 and much busier than 2020-2021. This is key context since wait times in 2019 were almost 10 minutes higher on average than any year before 2017.

In other words, your frame of reference matters. Walt Disney World is still very crowded by historical standards. We expect this trend to continue throughout 2024 and the parks to be busier than they were 6+ years ago, even if crowd levels don’t hit the record-setting peaks from 2022.

Part of Walt Disney World has seen a rebound in crowd levels thus far in 2024 is due to discounting, especially on park tickets. Walt Disney World releasing tons of different discounts for 2024 . Deals are better than the last two years and are coming out earlier, and the end result is that it’s actually less expensive to visit Walt Disney World now than it was in the last two years. Beyond that, the company is pulling more “levers” in an attempt to entice guests to return, and a lot of them appear to be working.

The next three months are a roller coaster of crowd levels that include both some of the slowest dates and also some of the busiest weeks of the entire year. Post-Easter, Walt Disney World has entered the second half of Spring Break, which (unsurprisingly) should be busy.

After that, “shoulder season” arrives. That was one of the slowest 6-week stretches of last year, but we expect late April and May 2024 to be busier. That’s in large part due to the aforementioned ticket deals, which are being offered to both Florida residents and the general public. There’s also the completed overhaul of EPCOT, Tiana’s Bayou Adventure opening in June 2024, and new summer offerings designed to lure people to the parks.

If you’re looking for a convenient resource for planning a weeklong or so vacation to Walt Disney World and want to know when to visit or avoid based on crowds & congestion, weather, special events, and more–check out our list of the 10 Best and 10 Worst Weeks to Visit Walt Disney World in 2024 & 2025 .

Note that crowd levels are calculated on a rolling basis relative to the prior 365 days. They are not anchored to 1971 or 1993 or 2008 wait times. In other words, a 1/10 today is not the same as a 1/10 in September 2012 or October 2015. Today’s 1/10 might be closer to a 5/10 from five years ago.

Pretty much every single day in 2024 would be 10/10 if we used 2008 or earlier as the baseline. If you last experienced Walt Disney World several years ago, your baseline expectations and experience probably differ from someone who visited over holiday weeks in 2022 when pent-up demand was running hot.

Not only that, but a ‘low’ crowd levels does not mean that in absolute terms. Even on 1/10 days, the parks will not be ghost towns allowing you to do snow angels on the ground. You will see rides with 60-90 minute posted wait times. You will encounter areas of congestion. “Uncrowded” at Walt Disney World means something different than it does at the American Dream Mall or Wyoming in  The Last of Us.  The most popular rides, especially during the middle of the day, will still have long lines.

For example, going from a 10/10 crowd level to a 1/10 crowd level means you might encounter a 65-75 minute average wait time for popular rides–including but not limited to Seven Dwarfs Mine Train, Peter Pan’s Flight, Slinky Dog Dash, Remy’s Ratatouille Adventure, Frozen Ever After, Na’vi River Journey and Avatar Flight of Passage–as opposed to 90+ minute wait times. Those numbers are averages, so it also means higher peaks and lower lows. Below-average crowd levels does not mean every ride is a walk-on!

We’re not trying to be debbie downers. Our goal is to provide  realistic  expectations and preparation for crowds. And if you read reports of the parks being empty, ghost towns, or dead…well, you might have be surprised to encounter “only” an hour wait time for Star Wars: Rise of the Resistance. (Yes, that’s a lot of waiting–but that posted wait time is also inflated and still far lower than it’d be during peak season.)

Point being, there are still definitely big differences in crowd levels, and you should plan accordingly. No matter how hard Disney might try, there are certain times that travel is slower. School schedules, weather, seasonal festivities, youth sporting events, conventions, and other factors all play a huge role in crowd levels at Walt Disney World.

If all of this sounds overwhelming or imprecise, the good news is that it’s entirely possible to beat bad crowds. In fact, we recommend savvy strategy over choosing the “best” days to visit!

By utilizing Genie+ and Lightning Lanes, Early Entry, Extended Evening Hours, rope drop, etc. We cover the best & worst approach for each park in Best Time-Saving Strategies for Walt Disney World . (If you’re only going to read one planning post, make it that!)

If you want to read a few more posts–all more useful than crowd calendars–be sure to also check out our Walt Disney World Itineraries   for plans of attack, with options now with and without Genie+ and Lightning Lanes.

Speaking of which, we have a ~4,500 word   Guide to Genie+ at Walt Disney World & Lightning Lane FAQ  for those who want to thoroughly master the new paid FastPass system.

Honestly, following a good itinerary and utilizing smart strategy is way more important than choosing the “right” dates. There are some exceptions to this, such as going on December 29, 2024 instead of September 6, but by and large, using smart strategy will put you in a better position than picking the least-busy days and doing zero strategizing.

Ideally, you’d opt for a best of both worlds approach–choosing good dates  as well as  utilizing savvy strategy, but that’s not always possible. After all, there’s a reason most families visit Walt Disney World during school breaks. If you don’t have any choice but to travel during busier dates, you can still beat the crowds.

With that said, here are more detailed suggestions for when you should and shouldn’t visit Walt Disney World…

2024 Disney World Crowd Calendars

If you’ve already narrowed down a season or range of dates during which you want to visit Walt Disney World, we’d recommend forgoing the remainder of this post. Instead, refer to our individual monthly guides, which offer free crowd calendars and cover weather, seasonal events, refurbishments, and what’s new & next.

These 2024 Walt Disney World crowd calendars offer more granular details for each specific month. We’d suggest reading all months for the time of year you’re considering. For example, if you’re thinking of a summer vacation, read the May through August monthly guides; if you’re considering Christmas, consult both November and December.

• January Walt Disney World Crowd Calendar & Info
• February Walt Disney World Crowd Calendar & Info
• March Walt Disney World Crowd Calendar & Info
• April 2024 Walt Disney World Crowd Calendar & Info
• May 2024 Walt Disney World Crowd Calendar & Info
• June 2024 Walt Disney World Crowd Calendar & Info
• July 2024 Walt Disney World Crowd Calendar & Info
• August 2024 Walt Disney World Crowd Calendar & Info
• September 2024 Walt Disney World Crowd Calendar & Info
• October 2024 Walt Disney World Crowd Calendar & Info
• November 2024 Walt Disney World Crowd Calendar & Info
• December 2024 Walt Disney World Crowd Calendar & Info

These Walt Disney World crowd calendars are most reliable about 6 months in advance. It’s still too early to make reliable predictions for next summer and beyond. With that said, some of the same general patterns play out year in and out, so later months are useful for broader weekly trends–rather than specific dates to visit.

For these crowd calendars, we combine normal data like wait times and other info that serves as a proxy for crowds with our in-person observations and anecdotal experiences. From all of this, we’ve learned to spot patterns and notice things about wait times and attendance at Walt Disney World, which we share with you in our crowd calendars.

Note that the above crowd calendars do not, for the most part, offer park by park crowd levels. On a calendar day basis, that’s far too granular and no longer possible to predict. However, we’d direct you to Best & Worst Days to Do All Parks at Walt Disney World for advice on choosing which day to do each park. Magic Kingdom, Disney’s Hollywood Studios, and EPCOT typically follow patterns and picking the right (and avoiding the wrong) days can make a big difference, no matter what time of year (uncrowded or crowded) that you visit.

Having a little knowledge about the ebb and flow of attendance throughout the day will also prepare you to avoid crowds and zig when others zag. Some parks and attractions see visitor numbers and lines spike during certain parts of the day, and it’s important to understand the why of this, so you can plan around the peak crowds.

This isn’t to say that there’s no way to avoid the crowds anymore–there absolutely is–and crowd calendars will help with that. The slower dates are still noticeably slower than the busier dates. All we’re saying is that crowd calendars are not some ‘magic bullet’ that you can use without doing any other research to have a great trip, walking onto every attraction. Over-reliance on Walt Disney World crowd calendars (including ours!) will lead to disappointment.

If you’re trying to determine when to visit, we recommend starting by choosing seasonal events and the type of weather that appeal most to you, and then narrowing your dates within those broad parameters based on what crowd calendars identify as the best and first weeks to visit. Walt Disney World crowd calendars are still a useful tool, but they’re not a planning panacea.

Choosing which days to visit Walt Disney World is just one aspect of planning a trip. To make sure you tackle everything, make sure you read our Guide to Planning a Walt Disney World Trip , which covers all of the essentials. With that said, here’s what else to consider…

If weather is an important consideration, we highly recommend heading down from in late September, October, early November, late February, March, or April. Those are ideal  from a weather perspective. That is, assuming you want more temperate weather, rather than extreme heat and humidity or more cold weather. If you like your clothes drenched in sweat from high temperatures, May until late-August are the perfect times for you to visit.

Late summer and early fall are the height of hurricane and storm season, which have become increasingly relevant. We highly recommend consulting our Visiting Walt Disney World During Storm Season article before booking a trip this time of year. The best case scenario is navigating the afternoon showers without them putting too much of a damper on your trip. Worst case, an approaching hurricane forces you to cancel your trip or be at Walt Disney World while the parks close due to the storm.

If you must visit between the late spring through early fall, just remember to pack accordingly, bringing the Frogg Toggs for the humidity…and ponchos for the rain so you don’t spend $179 on them at Walt Disney World. Read our Unique Disney World Packing List for some items you might not otherwise think of taking.

While early December and January are great times to visit to avoid crowds, our experience has been that these are the worst two months in terms of weather. Not only does it get extremely cold (well, relatively speaking–it is Florida after all), but there are substantial swings in temperature. You might find yourself wanting to wear shorts in the morning but by late afternoon it is jeans and sweatshirt weather. As the night rolls on, you might even find yourself wanting to put on a parka.

If you travel during these seasons, expect to bring more luggage and make more stops at your room to change clothing (or at least plan on renting a locker to store additional layers of clothing each day). You may be lucky and find relatively consistent temperate weather during these timeframes, but it’s best to prepare for the worst so that you don’t have to purchase a bunch of $50 sweatshirts from the Emporium on Main Street. Those $50 sweatshirts can add up quickly! Check out our Winter Packing Tips for Disney post for more insight on what to take on your winter trip to Walt Disney World.

In talking to others, we’ve found that this is the one area that people consider the least when planning their trips, which we think is at least a small mistake. It’s important to note up front that, typically, less busy seasons have shorter park hours and busier times have longer park hours.

It thus stands to reason that you can basically get the same amount done in a shorter day during a less busy time than you could during a busier time. However, this isn’t always true. If you use an efficient touring plan (see our Itineraries for Walt Disney World ), you have a good chance of getting more done during a busier time of year than during a slower stretch.

This is especially true if you get to the park early and stay late. Sometimes during especially busy times, Magic Kingdom will open at 8 am and will close at 11 pm. While we’ve taken advantage of these hours without taking a break during the day, we realize some of you are mere mortals.

A great strategy to employ during days with operating hours such as these is to get to the park shortly before opening, stay until around 11 a.m., go back to your resort to nap or relax, and return around dinner time to stay until park close. Regardless of the time of year, the parks will always be fairly slow during the first couple operational hours, and will always be fairly deserted late at night. Ride as much as you can early in the day and do less popular attractions as the day wears on.

Similarly, park hours should be taken into account based upon your sleep habits. If you’re a late-to-rise night owl, the Fall and late Winter/early Spring months may be a bad idea, as these entail many early closing times. If you’re not going to get to the parks until noon anyway, your day might be only 7 hours or so.

Conversely, if you wake up early and generally call it a day by 5 or 7 pm or so, those midnight closings aren’t going to do you any good. Make sure you check Disney’s park hours calendar when planning your trip. It’s important to note that this calendar is often inaccurate far in advance (Disney posts hours conservatively, then extends them as bookings increase).

Special Events

This is a big one for us, as we’ve been to Walt Disney World so many times that it’s nice to visit during different times of year to keep things varied. Even if it’s your first visit to Walt Disney World, if you have particular interests, you might want to consider planning your trip around these special events. The schedules for these varies, as does the price (if any), so please consult the respective page for each event when doing your planning and budgeting.

Halloween and Christmas events in the Magic Kingdom are separately ticketed, meaning you can’t use your standard park tickets for them. Unlike regular park tickets, you also can’t purchase these tickets at a discount from authorized vendors ( which can save you a lot of money on regular tickets ). Despite this, both events are a ton of fun and well worth experiencing. As you can read in our Ultimate Guide to Christmas at Walt Disney World , it’s our favorite time to visit the parks!

We’ve written tips & tricks for almost every seasonal event at Walt Disney World , because most aren’t simply a matter of “show up, have fun.” We encourage you to click these links (they will open in a new tab) and read the guides. Like all things Walt Disney World-related, you’ll have a much better time and see more that the event has to offer if you do some advance planning…

• Walt Disney World Marathon   – The flagship runDisney race weekend is held in early January, usually the weekend after New Year’s. It typically occurs while schools are still out for winter break, effectively extending the holiday season crowds into early January.
• EPCOT International Festival of the Arts – This is one of the highlights of January and February at Walt Disney World for us. Truly captures the essence of old school EPCOT Center.
• EPCOT International Flower & Garden Festival – Our Guide to the Flower & Garden Festival. We think this is one of the most underrated events at Walt Disney World. Epcot looks so beautiful in full bloom.
• EPCOT International Food & Wine Festival – Beginning in late summer, this is EPCOT’s flagship culinary event. Want to know what to do–and more importantly what NOT to do? Read our guide. It’ll give you an idea of what’s not worth the money, and what is worth doing.
• 2024 Mickey’s Not So Scary Halloween Party at Magic Kingdom – Possibly more than any other special event at Walt Disney World, you need to do advance planning for this. Character meet & greets can form hour-plus long waits, and there’s so much to do that you can’t accomplish everything in one party. We highly recommend reading this guide!
• EPCOT Food & Wine Festival – Same as above usually continues through mid to late November.
• 2024 Mickey’s Very Merry Christmas Party at Magic Kingdom – Read this post for our Mickey’s Very Merry Christmas Party tips & tricks, including what to do and when to do it at the party.
• EPCOT International Festival of the Holidays – This expanded event now features food, Holiday Storytellers in the World Showcase, and other entertainment.
• Candlelight Processional at Epcot – Here we cover whether you should do the dinner package, along with a list of the narrators, and some photos from recent Candlelight Processionals we’ve attended.

School Schedules

If school schedules are something around which you must plan, chances are you’re going to go during one of the busier (or at least not one of the least busy) times of the year. School schedules are the paramount consideration for many other families planning trips, too.

It may seem convenient to visit during one of the ‘holidays’ your kids have off from school, but it’s important to consider whether other schools have these same dates off, as well. Of the traditional school holidays, only Memorial Day and Labor Day weekends are good times to visit.

Because most schools have the week before Christmas until the shortly after New Year’s off, this is an especially crowded window to visit. Likewise, the same goes for President’s Day weekend, Easter week, Columbus Day/Indigenous Peoples’ Day week, Veterans Day week, the entirety of the Summer, and Thanksgiving week.

Although schools do vary their Spring Break schedules, don’t expect the parks to be any less busy because of staggered Spring Breaks. Mid-March until mid-April are also incredibly busy dates for the parks because of Spring Breaks, with the two weeks abutting Easter being the absolute worst (since most schools still use Easter as a proxy for Spring Break).

Some people don’t have many other options, so it’s going during a school break or nothing. If so, it’s not the end of the world. As we’ve stressed above, crowd calendars are not as important as they used to be. Simply pack your patience and have a good touring plan (which is far more important than choosing dates based upon a crowd calendar, anyway). For help with this, refer to our Free Walt Disney World Park Itineraries & Touring Plans . We have the perfect strategy for fun, efficient, and memorable days in the parks!

If you don’t have kids or aren’t otherwise forced to travel around holidays or traditional vacation periods, we’d highly recommend avoiding them. Not because we have anything against kids, but because crowds and prices will be higher during these breaks. Plan around them and save both time and money! As we often say, pack your patience and arm yourself with savvy strategy if you’re visiting Walt Disney World and you’ll do just fine, regardless of crowds.

If you are unsure of when visiting Walt Disney World might be best for you–or need personalized help with any aspect of your trip from hotels to the Disney Dining Plan and more–we recommend contacting a no fee “Authorized Disney Vacation Planner” (basically, Disney’s term for a travel agent) to get a quote and to help you plan. They get their commission from Disney, so none of the authorized (key word) planners will charge you for booking their trip and helping. Here’s one such Authorized Disney Vacation Planner that we recommend!

Hopefully this is a valuable primer to help you choose when you want to visit Walt Disney World. Figuring out when to visit is an important first step, but there’s much more to know. You’ll also want to read our Tips for Saving Money on Walt Disney World Tickets post to buy the cheapest tickets from legitimate sources. To figure out where to stay, our Walt Disney World Hotel Reviews page is a great resource. Want to know where to eat or if the Disney Dining Plan is right for you? Our Walt Disney World Dining Resources will help! For lots of other Walt Disney World trip planning tips and comprehensive advice, make sure to read our Walt Disney World Trip Planning Guide .

Your Thoughts

Visiting Walt Disney World during the best dates to avoid crowds is probably one of the most important aspects of trip planning. What season, month, or week do you generally visit WDW? Do you visit at times when you know crowds will be light, or do you visit when school is out of session? Do you agree or disagree with our advice? Any questions we can help you answer? Hearing your feedback–even when you disagree with us–is both interesting to us and helpful to other readers, so please share your thoughts below in the comments!

Written by Tom Bricker

I’m trying to reconcile the statement on this page, “Honestly, following a good itinerary and utilizing smart strategy is way more important than choosing the ‘right’ dates,” with a seemingly opposite statement at https://www.disneytouristblog.com/genie-plus-versus-standby-strategy-disney-world/ : “Less than 4/10 and, frankly, you don’t need much strategy at all.”

Can you clarify the relative importance of strategy versus date selection?

Hi First of all congratulations on your growing family and thank you for all your wonderful information. Since more extra disney after hours have been added to Epcot and Hollywood Studios, I am not sure whether it is better or not to go to these parks on those select days if I am staying off site so I don’t have early entrance in the morning and I am not planning on paying for the extra hours. I know you have been reporting changes in the 2024 crowds but using past experience, what do you usually recommend for these nights? I know I read something you had previously written but since it didn’t impact me at the time I kind of skimmed over it and now can’t find it. Thank you again for all you do for Disney guests.

Hello. How’s the crowd in MK during Memorial Day? Thank you

SWORE last year was my final time after battling end of January crowds….but now after reading here i decided ..OK i will go back on my favorite time….first week of December……seems everyone else read your posting here….our old faithful FRENCH Qtr is BOOKED……..UGHHHHHHHH……

We were at Epcot, Disney Springs, and Universal last week. We were also at Disney the exact same week in ’23. The crowds we’re definitely bigger, with the most noticeable difference being significantly more foreign language speakers this year. I would guess international guest numbers are up a lot!

Thanks for the analysis, Tom. Do you have any plans to update your days-of-the-week schedule given some of the surprising data in the first three months?

Yes to this, please! (Also, I live by your Genie+ priority rankings, Tom. Thanks for continuing to keep those up to date.)

I last updated that post ( https://www.disneytouristblog.com/best-worst-days-week-visit-every-park-disney-world/ ) in mid-February and made a note about evolving trends with Saturday and Sunday.

I’m waiting for the new ticket deals to get going for a few weeks before drawing any further conclusions. I think that will tell us a lot, but it’s still too early for that.

Next crowd resource update is on the best & worst weeks to visit.

Are we really talking about unexpected crowds, or just increased wait times as a result of WDW trying to drive Genie+/ILL sales by operating attractions with less capacity and less adequate staffing than in the past (thus driving up wait times on purpose)? Now that WDW is financially incentivized to make wait times longer instead of shorter, I don’t think wait times are still a reliable shorthand way to estimate or compare crowd levels.

How do we think the dance competition crowds on the weekend of 02/03 along with the pro bowl happening in downtown Orlando that same weekend will affect the crowds at the parks ?

Could be wrong because it’s unprecedented, but I don’t think the NFL Pro Bowl will have any impact whatsoever on Walt Disney World. I don’t see much demographic overlap between the two.

If anything, I could see a scenario where demand for the Pro Bowl spikes hotel and airfare prices enough that it discourages winter weekend getaways to WDW at a time when they’re otherwise fairly popular.

I’m prepared to be totally wrong about any/all of this since we don’t have past precedent for it…but that’s what my gut says.

Tom, I went to the November 2024 link, but it still has 2023 info. I know the first half of the article is obviously generalized and still fits, but any updates for the second half?

Thanks for the heads up on that. Did you have that same issue with the other links or did you only try that one?

I had just updated the late (October-December) month crowd calendars for 2024, so it’s possible the page cache just hadn’t cleared. I’ve now manually done that, so you *should* see the updated pages now even if you weren’t before. Please let me know if there’s still an issue. Sorry about that!

Other links, like the Best and Worst Weeks, were fine! I’m very excited, we are booked for the prime week, December 1-8, 2024!

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Undercover Tourist Review [Discounted Tickets, Hotels, and Car Rentals]

Katie Seemann

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What is Undercover Tourist?

Paper tickets vs. e-tickets, refundable tickets, travel insurance, undercover tourist crowd calendar, the frog guarantee and frog family promise, price comparisons, earning points on tickets, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

Undercover Tourist is a popular website for purchasing theme park tickets at a discount. If you’ve planned a trip to Walt Disney World , Universal Studios, or SeaWorld, you’ve probably come across Undercover Tourist. But did you also know you can use this website to book hotels and rental cars, too?

In this post, we’ll go over what you need to know to use Undercover Tourist to find the best prices on amusement park tickets, hotels, and rental cars. Plus, we’ll go over some of the popular features of the site like the Crowd Calendar.

Undercover Tourist is a website that that’s been around since 2000 and is known for offering discounted tickets to theme parks across the U.S. The site is an authorized seller of tickets for all the major theme parks you know and love:

• Walt Disney World Resort in Florida
• Disneyland in California
• Universal Orlando Resort
• Universal Studios Hollywood
• SeaWorld Orlando
• SeaWorld San Diego
• LEGOLAND Florida Resort
• LEGOLAND California Resort

Undercover Tourist also has discounted tickets to non-theme park attractions like Ripley’s Believe It or Not, ski resorts, zoos, movie theaters, and lots more! Plus, it acts as an online travel agency for hotels and car rentals.

While Undercover Tourist offers a ton of ticket, hotel, and car options, the site is limited in the number of destinations it covers. You’ll only find options in the following cities:

• Breckenridge, CO
• Chicago, IL
• Los Angeles, CA
• New York City, NY
• Orlando, FL
• Park City, Utah
• San Antonio, Texas
• San Diego, CA
• San Francisco, CA
• Washington, D.C.

Options in Seattle, London, and Paris are coming soon.

Bottom Line: Undercover Tourist is a resource for discounted tickets to theme parks and other attractions in select cities across the U.S. It’s best known for offering discounted tickets to Walt Disney World and Universal Studios theme parks.  The site also acts as an online travel agency for hotel reservations and car rentals in these select cities.

Discount Tickets

Let’s review the steps to using Undercover Tourist to purchase discounted tickets.

You can start your search for discounted tickets from many different places on the home page. Click on Discount Tickets in the top menu bar, click on a logo underneath the menu bar, or click on any of the featured tickets in the middle of your screen to start your search.

After choosing your destination, you’ll be able to see lots of information about your chosen theme park, including maps, hotels, tips, and more. Scroll down a bit to find the availability calendar and ticket options.

The tickets you buy through Undercover Tourist are exactly the same as if you purchased them directly from the park, except you’ll probably save some money.

After choosing the type and number of tickets you need, you’ll be able to see your final price and choose your travel dates. The price you see is what you’ll pay — taxes are included and shipping is free!

Hot Tip: Are you on a tight budget? Check out our full guide to using visiting Disney World for cheap using points and miles.

You may be inclined to have your tickets emailed to you, but there are some risks. E-tickets are non-refundable, and you’ll need to stop at Will Call at the gate to pick up your physical tickets. For Disney tickets, if you have a MagicBand, you can add the e-tickets to your account and proceed directly to the gate, but they’ll still be non-refundable.

Instead, it may be a better idea to have the physical tickets mailed to you. This option is also free and the tickets will be eligible for a refund. Plus, you’ll be able to go straight to the gate at the park which can be a huge timesaver.

Many tickets sold on Undercover Tourist are refundable within 90 days of purchase. To get a refundable ticket, you’ll need to have tickets mailed to you vs. opting for email delivery. Refundable tickets will be clearly marked. Be sure to confirm the return policy for your specific tickets before completing your purchase.

If you need to return tickets that you purchased, you’ll be charged a 5% fee to cover the return.

Hot Tip: E-tickets are non-refundable. To get a ticket that is eligible for a refund, you’ll need to select the Mailed To Your Door  option.

Before finalizing your purchase, you’ll be prompted to add travel insurance. Before choosing whether or not to add insurance to your purchase, you’ll want to learn about all of your options.

Undercover Tourist offers insurance through Allianz Global Assistance , a popular travel insurance company. However, the policy offered by Undercover Tourist covers lots of areas that may already be covered through your credit card including trip cancellation and interruption , lost or delayed baggage, and travel accident insurance, so it may not be needed.

If you purchase tickets that are eligible for a refund, insurance is probably not necessary. If you’re also booking a hotel or rental car, take a minute to determine if you have a credit card with rental car insurance  before purchasing a separate policy.

The Undercover Tourist Crowd Calendar is a popular feature on the site that helps you identify the least and most crowded times to visit a specific park.

To access the Crowd Calendar, just click on Crowd Calendar in the top menu bar of the website.

You’ll be able to look at specifics for a handful of the most popular destinations:

• Discovery Cove
• Disney’s Animal Kingdom Theme Park
• Disney’s Hollywood Studios
• Magic Kingdom Park
• Universal’s Islands of Adventure
• Universal Studios Florida
• Universal’s Volcano Bay

Hot Tip: The Undercover Tourist Crowd Calendar is a color-coded chart that helps you predict which parks will be more or less crowded on a specific day.

If you’re headed to Orlando, be sure to download the Undercover Tourist Orlando Planning App, free for iOS . This handy app will take the stress out of trying to navigate the parks on your own with features like an interactive map, up-to-date park information, park plans, and estimated wait times.

The app covers Walt Disney World Resort, Universal Orlando, and SeaWorld Orlando.

The Frog Guarantee and Frog Family Promise are not price guarantees, rather they’re guarantees of quality and customer service.

When purchasing amusement park tickets through Undercover Tourist you’ll always receive:

• Authentic tickets from an authorized seller
• Free standard shipping
• No hidden fees
• 90-day refund/return policy (not applicable to e-tickets)
• RFID enabled and Genie+ eligible Disney tickets
• Next-day pickup or delivery availability

So, let’s answer the question you really want to know, “Can Undercover Tourist save me money?”

To do this, we priced out some ticket options for 1 adult on Undercover Tourist and compared those to what we could get directly from the park’s website.

In every single example we priced out, Undercover Tourist was the cheapest option! If you’re looking for discounted tickets to Walt Disney World and other popular theme parks, you’ll probably save money by using Undercover Tourist.

Hot Tip: You can NOT use Disney gift cards to pay for tickets through Undercover Tourist. So, if you’ve been collecting gift cards from stores with high points bonuses (like grocery stores ), you’ll need to purchase your tickets directly through the park.

Purchasing tickets to an amusement park can be expensive. So, of course, you’ll want to make sure you’re earning as many points as possible on your purchase.

Amusement park tickets usually code as “entertainment,” so if you’re purchasing them directly, you’ll want to use a credit card that offers bonus categories on entertainment purchases . The Citi Premier ® Card earns 2 points per dollar spent on entertainment purchases, including tickets to amusement parks.

However, purchases from Undercover Tourist code as “travel” which opens up the door to earn points on a variety of different credit cards. These credit cards all earn bonus points on the travel category, which will include amusement park tickets purchased from Undercover Tourist.

Earn 3x points on travel purchases with these credit cards:

• Ink Business Preferred ® Credit Card
• Chase Sapphire Reserve ® card
• Citi Premier card

Earn 2x points on travel purchases with these credit cards:

• Chase Sapphire Preferred ® card
• Capital One ® Venture ® Rewards card

Hot Tip: If you have an American Express card, check to see if Amex Offers has any current money-back offers from Undercover Tourist. 

While Undercover Tourist is known as the place to buy theme park tickets, the site also acts as an online travel agency for booking hotels.

To get started, click on Hotels in the top menu bar. Then select your destination from the drop-down box and enter the number of travelers and your travel dates.

Your search results will be displayed in a format similar to other hotel booking websites that you may be familiar with (like Expedia , Priceline , Hotels.com , etc). Filtering options will be available on the left side of your screen and sorting options are located on the upper right-hand side, above the results.

Unlike with tickets on Undercover Tourist, the prices you see initially don’t include tax. You’ll have to click through to the payment page to see the full price with taxes and fees included.

Cancellation policies will vary by the hotel but will be clearly displayed once you add an item to your cart.

Hot Tip: If you’re traveling to Florida to enjoy the theme parks, check out these places to stay in Orlando for your Disney vacation!

Let’s take a look at a couple of examples to see if booking a hotel through Undercover Tourist can save you money. For both of these examples, we priced out a week-long stay for 2 adults and 1 child. Prices include taxes and fees and are for the hotel stay only (tickets are not included).

The results are typical of most price comparisons we do — they aren’t consistent! Undercover Tourist had the best price for the first option, but Trivago came out with the best price in the second example. The bottom line is that you can definitely save money by using Undercover Tourist for your hotel stay, but not always.

The car rental search functionality on the Undercover Tourist website is pretty limited. You’ll only be able to search for car rentals at Orlando International Airport (MCO) from only 5 car rental companies — Alamo, Avis , Budget , Enterprise , and National .

We did a couple of searches to find out if booking your Orlando car rental through Undercover Tourist could save you money. We searched for the cheapest price for a week-long rental on 2 different dates.

In both of these examples, Undercover Tourist came out as the second most expensive option. Interestingly, Momondo  had the lowest price and Priceline had the highest price in both examples.

Undercover Tourist may be a great place to purchase theme park tickets, but it’s not a great option when you’re searching for a rental car.

Undercover Tourist is a popular website for purchasing theme park tickets on the cheap. It also acts as an online travel agency for hotels and car rentals, but only in select cities.

It’s a great site to use to save some money on theme park tickets, but the savings on hotels and cars aren’t as consistent.

Before you head to Disney, check out some of our helpful guides including re-opening plans , packing lists , and even how to visit virtually .

The information regarding the Capital One Venture Rewards Credit Card was independently collected by Upgraded Points and not provided nor reviewed by the issuer.

Frequently Asked Questions

Does undercover tourist give refunds.

Yes, most ticket purchases are eligible for a refund within 90 days of purchase if you choose to have your tickets mailed to you. E-tickets are usually non-refundable. If you choose to return tickets, you’ll be charged a 5% fee.

What is the Undercover Tourist crowd calendar?

The Undercover Tourist Crowd Calendar helps you identify the least and most crowded times to visit a specific park using a color-coded system.

Is Undercover Tourist legitimate?

Yes, Undercover Tourist is a legitimate website that sells discounted amusement park tickets and it acts as an online travel agency for hotels and rental cars. It’s an authorized seller for tickets to some of the most popular parks in the U.S. including Walt Disney World and Universal Studios.

Why is Undercover Tourist cheaper?

Undercover Tourist buys tickets at a wholesale price from the theme parks so they’re able to re-sell them to you at a discounted price. Plus, they don’t charge any additional fees so the price you see is the price you’ll pay.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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2022 Disney World Crowd Calendars – When to Go

by Rain Blanken | Feb 2, 2021 | Animal Kingdom , Disney's Hollywood Studios , EPCOT , Magic Kingdom , Walt Disney World News , WDW Blog

Everything you need to know about using a 2022 Disney World crowd calendar, and which are the most reliable.

If you’ve never used a Disneyland or Walt Disney World crowd calendar before, here is what you should look for in a reliable source and what those calendars just can’t predict. (Updated 01-08-2022)

What is a 2022 Disney World Crowd Calendar?

Crowd calendars offer an estimate of how crowded the Disney Parks will be on a specific day.

Disney World crowd calendars can include weather, crowd levels, ticket prices, hours, and seasonal event information. They typically are created a year in advance , so most information is estimated.

2022 WDW Crowd Calendar Inclusions

🧑🏻‍🤝‍🧑🏿Crowd Levels: Usually indicated by attention-grabbing green, yellow, or red symbols. This information is at the heart of the crowd calendar, so it is usually the most prominent and accessible element.

☀️Weather: Crowd calendar weather is typically derived from historic weather in Anaheim and Orlando… sunny, rainy, cloudy? These are put in simple terms, sometimes with an average temperature.

🎃Seasonal Events: Some crowd calendars will also list seasonal events, like EPCOT Festivals, runDisney events, or Magic Kingdom after-hours parties. This information can help you to determine why the crowds are so high in a day or week.

🎟️Ticket Prices: The cost to enter a Disney Park can vary depending on the time of year. Demand and capacity dictate which days are more expensive. Crowd calendars follow official posted Disney prices, so this tends to be one of the most accurate stats in a crowd calendar.

⏰Hours: Some crowd calendars list operating hours for all of the Disneyland or Disney World parks. This information could have changed since the calendar was posted.

📝Excess Info: Some crowd calendars track a lot of information you’ll never need. Like when SeaWorld is open, for instance. Make sure you’re using a simple crowd calendar that helps, not one that hides what you need among a lot of other info that doesn’t apply to your vacation.

How Do Crowd Calendars Help Plan Your Trip?

Different crowd calendars use various colors, numbers, and rating systems to give you the info on Disney World crowds.

Make sure you’re familiar with their system before you go making reservations! Crowd calendars can be confusing, especially if you are consulting a few with different tracking systems .

NOTE: ALL crowd calendars are an estimate of what will come to pass, based on previous years. While crowd calendars can offer some basic advice, make sure you are double-checking the information.

Top 2022 Disney Crowd Calendars

Not sure which calendar to go with? Here is a quick rundown of what each of the most popular crowd calendars has to offer:

1. Dad’s Guide to WDW Crowd Calendars

• ✔️Crowd Levels, Weather, Events
• ✔️Easily shareable calendar images
• ✔️Simple symbols and information
• ✔️Dedicated full pages to explain crowd levels each month

We have a soft spot for Dad’s Guide Crowd Calendars (as part of our parent company), but our team really does prefer Dad’s crowd control.

The easy-to-read crowd level indicators, weather, and special event notes are all we need. The best part is that the calendar images are easy to screenshot or share so that you have the info at your fingertips without sifting through a lot of extra text.

But you need more crowd details? Well, there’s a whole page dedicated to every calendar month in case you want to read a bit more.

2. Touring Plans Crowd Calendar

• ✔️Crowd levels, park hours, ticket prices, events
• ✔️Extra price and hourly information
• ❌Number system and extra info can be confusing
• ❌Redundant with MDE app info
• ❌Hard to look at on mobile
• ❌No shareable calendar images

The Touring Plans crowd calendars include crowd levels, park hours, ticket prices, and events. However, they are not easily shareable images and can be difficult to read. Much is info that My Disney Experience already has, like attraction wait times.

3. Undercover Tourist Crowd Calendar

• ✔️All the info you ever wanted
• ✔️Park-specific crowd levels
• ❌TOO MUCH info you never ever wanted
• ❌Hard to see the month on mobile

The Undercover Tourist crowd calendar has information for SeaWorld, Universal, etc. That can be a good thing but can make you go cross-eyed trying to look at it all. If you want something easy to read and share, avoid this beast of a mega-planner.

4. WDW Prep School Crowd Calendar

• ✔️All on one page
• ❌Per week, not per-day estimates
• ❌Only crowd levels and holidays
• ❌Not a true calendar; it is a list
• ❌Monthly information is not easily shareable

The WDW Prep School info is not a crowd calendar so much as a one-page list of which weeks are more crowded and the holidays that accompany them.

So, maybe you need some of what these calendars are offering, but Dad’s Guide is the one we stick with for our WDW-specific needs! The info is just what we need for at-a-glance planning, and the images are easy to share on mobile.

2022 Disney World Crowd Calendars

What is the best day to go to Walt Disney World? Photo by Rain Blanken

Are crowds down at Disney World? These monthly crowd calendars from Dad’s Guide give us a quick at-a-glance for each month alongside in-depth articles on what is happening each month (and how to make the most of the events and weather each month!)

January 2022 Crowd Calendar

• January Events: New Years Day, marathons, and Festival of the Arts. Which weeks will these events impact?
• View the January 2022 Crowd Calendar…

February 2022 Crowd Calendar

• February Events: Valentine’s Day and chillier weather can mean thin crowds:
• View the February 2022 Crowd Calendar…

March 2022 Crowd Calendar

• March Events: Most of March seems moderate… but wait till Spring Break hits:
• View the March 2022 Crowd Calendar…

April 2022 Crowd Calendar

• April Events: Easter, Spring Break, and the Flower & Garden Festival all build the crowd:
• View the April 2022 Crowd Calendar…

May 2022 Crowd Calendar

• May Events: Flower and Garden Continues, and May the 4th festivities may appear…
• View the May 2022 Crowd Calendar…

June 2022 Crowd Calendar

• June Events: Summertime is here, and Dad’s has tips on how the rain could actually save your park day…
• View the June 2022 Crowd Calendar…

July 2022 Crowd Calendar

• July Events: Fourth of July brings in lots of guests, but part of July is sparse…
• View the July 2022 Crowd Calendar…

August 2022 Crowd Calendar

• August Events: August is… HOT in Florida. But these crowd levels may convince you…
• View the August 2022 Crowd Calendar…

September 2022 Crowd Calendar

• September Events: The holiday season starts early at WDW, and Food and Wine is well underway…
• View the September 2022 Crowd Calendar…

October 2022 Crowd Calendar

• October Events: Time to howl at the moon, it’s Halloween at WDW!
• View the October 2022 Crowd Calendar…

November 2022 Crowd Calendar

• November Events: Next month may sound cozy, but Festival of the Holidays in November could be the perfect jolly getaway…
• View the November 2022 Crowd Calendar…

December 2022 Crowd Calendar

• December Events: It’s the most, crowded time… of the year! But who can resist the holidays with Mickey?
• View the December 2022 Crowd Calendar…

A crowd calendar above will tell you all the details, but in case you’re just looking for the least-crowded and most-crowded months, here is your briefing.

When is Disney World Least Crowded?

For the least-crowded months at Disney World, keep your eyes on these two chunks of the year:

• The last half of January—February
• The last half of August—September
• The last week of November—first full week of December

Kids are freshly back in school at these times, so not many families will have vacations planned. Spring break ramps up after February, and before that, marathons are happening in the first half of January.

Summer is busy, then in October, the Halloween crowds come in. That will immediately transition into Thanksgiving crowds. The last week of November/first week of December seems to be the eye of the holiday storm with a good lull in crowds.

When is Disney World Most Crowded?

The holidays are the most crowded time to visit at Disney World and tend to be more expensive too, as the resort rates and ticket prices fluctuate for demand.

Summer months also tend to be very crowded , and any other minor holiday when kids are out of school. Spring break (March—April) could also be avoided.

Disney World is most crowded during these chunks of the year:

• The last half of December
• Spring break months: March—Early May
• Summer months: May—the first half of August

Even in the low-crowd months, you’ll get more out of your park ticket if you visit on a weekday instead of a weekend when local Annual Passholder families are roaming the parks.

To see the Christmas decorations without the crowds , hit up Disney World in the first week of December, or immediately after Thanksgiving weekend.

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Frequently Asked Questions

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Orlando Theme Park Crowd Calendar

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How Many Days Will You Visit?

2024 Crowd Calendar Orlando

What is the orlando crowd calendar.

The Park Prodigy's Orlando park crowd calendar is the best tool to see how busy each theme park will be during a specific month, week, and day. It’s the perfect resource for families to rely on as they begin to plan their 2024 and 2025 vacation at the Orlando theme parks.

We Break Down

Crowd levels, ticket prices, park hours and historical weather. We also have special events and festivals happening around the parks!

Use our Orlando Crowd Calendar for Planning

Plan which park (or parks) to visit on each day during your Orlando vacation. We provide park recommendations based on wait time data and park hours.

How to Avoid Crowds?

If avoiding large crowds is most important to your family use our “Save Time” button. First pick the month of your Orlando vacation, and how many days you plan to stay. Our Crowd Calendar will then pick the least crowded days to visit!

How to Purchase Discounted Orlando theme park Tickets?

If saving money is most important to your family, use our “Save Money” button. First, pick the month of your Orlando vacation and how many days you plan to stay. Our Orlando Theme Park Crowd Calendar will then pick the cheapest Disney tickets and discounted Universal tickets!

USE OUR ORLANDO CROWD CALENDAR TO AVOID THE CROWDS AND PURCHASE DISCOUNTED THEME PARK TICKETS

• Start Here! - CROWD LEVEL BY DAY (1-10) & Daily Ticket Prices.
• Lowest Crowds
• Average Crowds
• Highest Crowds

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Walt Disney World Tickets

Save time and money on your next Walt Disney World vacation with The Park Prodigy. With our discounted Walt Disney World theme park tickets guests can choose from the following parks!

• Magic Kingdom Park
• Disney’s Holywood Studios
• Disney’s Animal Kingdom

Universal Orlando Tickets

Save up to three hours at Universal Orlando with free vacation planning tools and added benefits. With our Universal tickets guests can choose from the following parks!

• Universal Studios
• Islands of Adventure

Disneyland Tickets

Save time and money with our your next vacation with The Park Prodigy. With our discounted Disneyland tickets guests can choose from the following parks!

• Disney’s California Adventure Park

The Park Prodigy Orlando Crowd Calendar

Are you planning a trip to Orlando in 2024 and 2025 and worried about crowds and ticket prices? Our crowd calendar for Orlando, Florida is here to help! There has never been a more important time to prepare and plan for your next Disney and Universal vacation. There are a few reasons why we do expect crowd levels to be higher than in years past, including the fact that both Disney and Universal Orlando are expanding their parks with new rides and lands and, of course, just the simple fact that families still love visiting the parks!

Our Orlando theme park crowd calendar is the perfect tool to help you avoid peak times and make your vacation unforgettable. Not only do we use hundreds upon hundreds of days of historical data, but we track special events at the parks too. We understand 2024 will be unlike any other year, and that’s why we are keeping a close eye on crowd trends and breaking news from around the parks.

Our Orlando Crowd Calendar includes the following theme parks:

• Walt Disney World
• Universal Orlando
• Sea World Orlando

We have found the best days to visit Orlando depend on a few factors, including crowds, weather, park hours, and park ticket prices. So that’s exactly what we have included in our 2024 Orlando Florida crowd calendar. 

Average Temperature

Orlando, Florida, is known for its sunny yet sometimes unpredictable weather. This makes it an important part to consider when booking your next trip. Summer months tend to be in the high 90s, while winter months tend to be cooler.

The Park Prodigy crowd calendar for theme parks tracks the average temperature range for each day of the calendar year. This will allow you to know exactly what to expect and pack accordingly!

Theme Park Hours

It doesn’t matter if you’re visiting Walt Disney World or Universal Orlando , we have found park hours can be confusing, especially with the recent additions of so many special event tickets, which allow guests into the park earlier or later than other guests.

Our 2024 Orlando Florida theme park crowd calendar includes the daily openings and closings for all Orlando theme parks.

Undercover Tourist-Any Drawbacks?

Our family is taking our first trip to Disneyland this summer. We’ve been to WDW many times, but this will be our first trip out West. When going to WDW, we stay on property, so I wait for Disney to run a package special and buy our tickets directly from them. For this trip, we will be staying at a good neighbor hotel right across the street from the parks, so we only need to purchase our tickets. We want 4 day Hopper tickets with Genie+ added on-there will be 5 of us going. I priced tickets directly from Disney, but then decided to check out some discount sites to compare-I’ve never purchased from any of these sites before, so I have no experience with this. I can save over $260 if I buy from Undercover Tourist. I’ve read that this is a very reliable site–is there any drawback to getting tickets from here rather than ordering direct?? This is an awesome deal, but I just want to make sure I’m not missing something. I’d appreciate input from anyone who’s used them. Thanks!!

I’ve never used them, but know a lot who have & nobody has had any issues with them.

I have always purchased my WDW tickets from UCT. For as long as I can remember. Since I had dial up. I will be buying my DLR tickets from them this week before the sale is over. I have zero misgivings about them whatsoever.

I didn’t realize there was a sale going on-just went to the site and priced what I wanted. How long is the sale going on??

it says 2/13/24 when I look

I second what @QwertySC says about them. The adult for child price is the sale right now. I’ve even used the 365 day return in order to change my tickets to a cheaper price and while it wasn’t completely straight forward it did end up working perfectly.

I have used UT before. They are reputable. I always do the math between UT, BWT (Boardwalk Ticketing), and Disney (subtracting 5% for using discounted Disney Giftcards). Just recently I bought convention tix for DH at a decent discount. I will buy with whomever of these choices offers the best price. There was some issues with 3rd party tickets with Covid closure but I can’t remember the exact details. That was an extraordinary time though. I would still buy from them if they offer a great discount

I almost always use Undercover Tourist, using the Mousesavers discount. They aren’t always the lowest price, but often are close. I trust them. They sell tickets as refundable (with a very small restocking fee) which some of the other sites don’t have…so if anything happens where you have to cancel your trip, you can get a refund. (I have never needed this.)

Just link the tickets in MDE and you are good to go.

I haven’t used them for DL, but have for UOR and WDW.

Thanks everyone! It’s always nice to have some reassurance before trying something new. I think we’ll give Undercover Tourist a try.

Purchased our tickets from Undercover Tourist-they were available immediately (the site said it could take up to 48 hours). I went straight to the Disney Site and linked them, as well as making our park reservations. Everything worked great! Again, thanks to everyone for the advice-we saved a bunch.

I usually buy my 3 day or more from UT. Gothicrosie on IG often posts a chart with where to get best ticket prices. She hasn’t for a while but usually 2 day best is from Disney with 5% off GC. 3 day & above is best from a company called ARes Travel, that I’m not familiar with. UT is usually no more than $.64 more.

I just purchased mine and within one minute I have my access codes.

I have never had a problem with Undercover Tourist & bought our tickets for an upcoming trip this May. When deciding to add the dining plan, I was kind of worried that a room only reservation with tickets not bought from Disney might be a problem. Called and spoke to a CM and was able to add the dining plan with zero problems. We didn’t even lose the discounted price on the room!

The dining plan is tied to the resort reservation. Adding dining plan doesn’t modify the actual room reservation like other discounts do. It’s like adding tickets.

I was told we might lose our discounted room if we added the dining plan and that because we had room only, we couldn’t add it. Glad I kept trying.

Was that a CM that told you that? I added it for a client 2 weeks ago via phone, no problem. I just paid the difference with their Disney Giftcards. The difference was only the actual cost of the plan.

This is the only part of the “package” that matters. It’s a room only package. And it’s required. Tickets are not.

I think the loss of room discount is for free dining plan. The free option requires rack rate for room. I think that’s why I’ve heard many people say it’s often not worth it. You pay it one way or another. I’ve never used the DP, so no personal experience. I’ve done the math, and it’s NEVER worked out for us. It’s worse now for non alcohol drinkers. You really have to order alcohol with every meal to make the numbers worth it. Anyone with a child between 9 & 21 is going to have a hard time making it worth it.

The Dining Plan was amazing when Disney first released it. I got it for your trip so that I don’t ahve to hear my husband complain about the prices, lol. I’ll pay for the tip.

Other TouringPlans Resources

Is Undercover Tourist legit? – Finding Reliable Ticket Deals

Are you looking for Undercover Tourist reviews for your next family trip? Maybe you’re considering purchasing theme park tickets or a hotel stay through Undercover Tourist, but you’re wondering if the prices are too good to be true. Rest assured that Undercover Tourist is a trusted company used by tons of families each year, including my own family.

They offer amazing customer service and great deals on everything you need for your next vacation. So, if you are searching for a way to save money on theme park tickets, then Undercover Tourist is the place to go! My family and I have used this reputable company on multiple Disney trips as they offer deep discounts on tickets to theme parks in both California and Florida.

You can use Undercover Tourist to purchase tickets for parks like Disney World, Universal, Disneyland, Sea World, and Lego Land. They also offer great deals on hotel room prices (including Walt Disney World resort hotels) and on rental cars. To make planning your family vacation easier, Undercover Tourist even provides special features like Disney World crowd calendars along with other helpful online tools.

So, if you’re considering using this super helpful website for your next trip, continue reading our full Undercover Tourist review below. We will discuss just how easy it is to use Undercover Tourist to help plan your next theme park vacation AND get a great deal on tickets!

How It Works

Before planning a family vacation to Walt Disney World (or other theme parks), you may be wondering if you can get a discount on the official (aka pricey) ticket prices. Over the years, I have found the Undercover Tourist website to be the easiest way to score the best deals on park tickets. It’s my family’s go-to website for planning any Disney World vacation because it helps make trip planning a breeze.

No matter what you’re needing for your trip, Undercover Tourist will have a great deal to help make your trip a little more budget friendly. They offer the best deals on tickets to SeaWorld Orlando, Universal Studios, and other theme parks and attractions. You can even score big ticket discounts on Walt Disney World park tickets, including park hopper tickets, sports tickets, and water park ticket options.

As you shop on the official Undercover Tourist website, you will notice that these discounts get bigger and bigger with the number of days you add on to your ticket package. In other words, you won’t see a huge price difference in Disney tickets if you are just purchasing one day passes. However, you will find deep discounts the more days you add on to your package. All in all, you can save over $80 per ticket at Walt Disney World, which really adds up if you are traveling with multiple family members!

Just use the ticket calendar to determine if the Disney park passes are available. If your desired dates and parks are available, follow the prompts to choose the ticket options you want. After purchasing your Disney park passes, you can easily link them in your My Disney Experience account . Once you link your discounted tickets, they’ll show up in your account just as if you had bought them from Disney’s official site. It’s that easy!

Why We Use Undercover Tourist

In addition to the incredible savings that Undercover Tourist provides, my family and I also use them for their customer service. Not only is Undercover Tourist a legit website, but they are also a trusted name in the theme park industry. Did you know that the Undercover Tourist brand is officially an authorized Walt Disney World ticket seller ?

This means they are recognized for their honest dependability. When going through wholesale ticket providers for the first time, it can sometimes feel intimidating. But, Undercover Tourist is a discount ticket seller that provides real tickets with no hidden fees. Plus, shipping and tax are included in the price you pay.

At the time of this post, Undercover Tourist is even offering a full refund policy for Disney World tickets! Since I personally do not have experience requesting a refund on tickets from Undercover Tourist, I cannot speak about this process. However, my family and I did have to cancel hotel reservations with Undercover Tourist a few trips ago.

The process of requesting a refund was so easy, and they provided great customer service. I just called the Undercover Tourist contact number and immediately spoke with a customer service agent who handled my cancellation. During the phone call, I spoke with a super friendly and knowledgeable representative without having to wait through the automated calling you so often have to sit through when contacting companies.

Booking Hotels through Undercover Tourist

Undercover Tourist has many different tools and features that make it easy to plan your next Disney trip. This website can be very helpful when trying to save money on tickets, car rentals, and hotel rooms. If you are planning a hotel stay at Disney, we recommend comparing the prices on the official WDW website with those on the Undercover Tourist site.

Although Undercover Tourist does not always have the cheaper rate, they often do! Plus, you can sometimes find availability for rooms you want that are sold out on the official Disney website. We always make sure to price out the rooms on both websites before booking since you can often save money going through Undercover Tourist.

On a side note, if you’re looking to stay at a deluxe hotel, we recommend looking into renting DVC points first. This is often the way to save the most money on a hotel room at Disney. However, if you aren’t able to secure a DVC room OR if you’re looking for a value/moderate resort, Undercover Tourist is often the way to go!

Final Review of Undercover Tourist

Planning a Walt Disney World vacation can often feel daunting and expensive. But, with all of the amazing resources and discounts available through Undercover Tourist, there is no need to worry. You can snag some awesome deals on WDW tickets, hotels, AND car rentals all while keeping peace of mind in knowing that you are using a legitimate authorized Disney ticket seller.

We highly recommend giving Undercover Tourist a try before your next family vacation! You can find deep discounts on a hotel stay and theme park tickets for the whole family. Also, if you are looking for tips on choosing the right Disney World hotel, join our Facebook group- Mom’s Guide to Disney Resorts – for personalized help on finding the best resort for your family! Do you have a review of Undercover Tourist? Comment below to share your experience!

Shari is an experienced planner and organizer for Disney vacations, cruising, and U.S. travel. Her family vacation information, reviews, and tips provide insight for moms and dads everywhere. You can read more about her story, including her journey through breast cancer, in the about me page.

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Hi Shari! I am thinking of using Undercover Tourist for our next Disney vacation. Do they mail you a physical ticket? If the ticket is emailed, how do you use it to enter the parks? Do you have to print it out or do you go somewhere at Disney to convert the printed page to an actual ticket? Just wondering about the logistics now that you need a reservation for the parks…Thanks for the help!

Thanks so much for reaching out. I believe that Undercover Tourist will mail you physical tickets if you want them, but I usually choose the email option. Either way, your physical or digital tickets will have a code on them. You just log into your WDW account and link the Undercover Tourist tickets using the code. This is a similar process to reserving a Disney hotel through Undercover Tourist. They will give you a confirmation number/code that you type into your Disney account, and it links your reservation.

Once you are at Disney, your linked tickets and reservations are connected to your Magic Bands and the My Disney Experience App. So, to enter a theme park, you will swipe your Magic Band or the Disney App to get in.

Just make sure that you make your park reservation after you link your Undercover Tourist tickets into your Disney account. I hope I explained that okay. It’s actually REALLY easy to do. When you log into your Disney account, it basically prompts you each step of the way. Hope you have a great time at Disney!!

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Is Undercover Tourist Legit? A Comprehensive Review

In the digital age, sourcing travel deals online has become second nature for many. Amid the plethora of platforms, Undercover Tourist has garnered attention, leading many to question, Is Undercover Tourist legit? Dive into our comprehensive exploration as we assess its authenticity, compare it with peers, and offer insights to maximize your travel experience with this platform.

“Is Undercover Tourist legit?” Yes, Undercover Tourist is a legitimate and authorized ticket seller for major attractions, providing genuine deals and reliable planning tools for travelers seeking value and authenticity in their vacation experiences.

Brief Overview of Undercover Tourist

Undercover Tourist is more than just another online travel platform. Since its inception in the early 2000s, it has positioned itself as a trusted conduit for vacationing families, solo travelers, and adventure seekers alike. Its name itself, “Undercover Tourist”, suggests a strategy of blending in and enjoying attractions without the typically associated headaches of planning and high costs.

Origins and Growth:

Starting out as a relatively modest platform, Undercover Tourist’s primary mission was to offer an alternative to the traditionally expensive theme park tickets. Over the years, this company has expanded its portfolio, adapting to the dynamic travel industry while consistently maintaining its user-centric approach.

At its core, Undercover Tourist specializes in providing discounted tickets to some of the world’s most coveted attractions. This includes major theme parks such as Disney World, Universal Studios, and SeaWorld. In addition to this, the platform has broadened its horizon by offering competitive rates on hotel bookings, car rentals, and even specialized tours in certain destinations.

User Experience:

The user interface of Undercover Tourist’s digital platforms, be it their website or mobile applications, reflects a clear understanding of what travelers seek. Easy navigation, transparent pricing, and a plethora of resources like park plans, wait times, and crowd calendars ensure that users are equipped with everything they need for a seamless vacation experience.

Commitment to Authenticity:

In an era where online scams are rife, Undercover Tourist has maintained its commitment to authenticity. All tickets sold are genuine, and their partnerships with renowned theme parks and entertainment entities vouch for their credibility.

Sustainability and Forward-Thinking:

In recent years, Undercover Tourist has shown an inclination towards promoting sustainable travel. They’ve introduced features and suggestions on their platforms that encourage travelers to make eco-friendly choices, be it in transportation or accommodations.

Undercover Tourist isn’t just another ticket-selling platform. It’s a holistic travel companion that has carved a niche for itself in the competitive tourism sector, thanks to its unwavering commitment to value, authenticity, and user satisfaction.

Unraveling the Legitimacy of Undercover Tourist

The travel industry is notorious for its myriad of options, some reliable and others fraught with risk. For those new to the world of discounted theme park tickets and vacation deals, the question of legitimacy becomes paramount. Here, we delve deep into the legitimacy of Undercover Tourist, a platform that has garnered attention and intrigue over the years.

Accreditations and Affiliations:

Arguably, the most potent stamp of approval for any organization in the travel sector is its affiliations. Undercover Tourist’s ties with globally recognized brands and theme parks offer a reassuring nod to its credibility. Partnerships with giants like Disney, Universal Studios, and SeaWorld are not easily forged, and they require rigorous scrutiny of business practices. That Undercover Tourist has managed such affiliations speaks volumes of its authenticity.

BBB Rating and Undercover Tourist:

The Better Business Bureau (BBB) operates as a barometer for a company’s trustworthiness, gauging factors from customer feedback to business transparency. Undercover Tourist’s impressive standing with the BBB further corroborates its position as a reliable platform. More than just the rating itself, the company’s proactive approach to addressing any concerns raised sets it apart. This commitment to redressal, as reflected in its response to customer complaints, underlines its dedication to maintaining its reputation.

Customer Testimonials:

In the digital age, word of mouth has transformed into online reviews, and these are invaluable in ascertaining the legitimacy of a platform. A foray into review platforms like TripAdvisor, Yelp, or even Google Reviews showcases a plethora of positive experiences associated with Undercover Tourist. The recurring themes in these testimonials revolve around ease of use, authenticity of tickets, savings achieved, and the platform’s prompt customer service. The collective voice of satisfied users provides one of the most compelling arguments in favor of Undercover Tourist’s legitimate.

Transparent Business Practices:

A hallmark of any trustworthy business is its transparency. Undercover Tourist, in its operations, epitomizes this principle. The platform is open about its pricing structure, ensuring users are not blindsided by hidden fees. Furthermore, its ticket guarantees are crystal clear, ensuring users have clarity on what they’re purchasing. This openness, coupled with easily accessible customer support, further solidifies the trust users place in the platform.

A Consistent Track Record:

Beyond immediate indicators, the sustained success and growth of Undercover Tourist over the years serve as an implicit endorsement of its legitimacy. Fly-by-night operations or scam platforms rarely stand the test of time, whereas Undercover Tourist’s continued relevance and expansion in a competitive market highlight its genuine value proposition and dependability.

In summary, the legitimacy of Undercover Tourist, when examined through various lenses – from accreditations to customer feedback, showcases a platform that has consistently prioritized user trust and satisfaction. For travelers seeking assurance in their choices, the evidence overwhelmingly points to Undercover Tourist as a dependable ally in their journey.

Comparisons: Undercover Tourist vs. Other Platforms

Navigating the maze of online ticketing and travel platforms can be daunting for even the most seasoned travelers. While Undercover Tourist has firmly established itself as a trusted entity, how does it fare when juxtaposed against its competitors? Let’s embark on a comparative analysis to elucidate the distinguishing features and potential areas of improvement.

1. Range of Services Offered

While Undercover Tourist shines with its extensive offerings for theme parks, including Disney World, Universal Studios, and SeaWorld, some other platforms broaden their horizons further. Platforms like Expedia or Kayak delve deep into flights, diverse hotel chains, and global attractions. However, this extensive range sometimes comes at the cost of specialized deals and services that a dedicated platform like Undercover Tourist offers.

2. Price Points

The primary allure of Undercover Tourist is its promise of genuine discounts. In comparison to direct ticket purchases or even some competitors, it often delivers substantial savings. Other platforms like TicketsAtWork or Orlando Fun Tickets also promise discounts, but the depth and range of savings, especially for bulk purchases or bundled deals, often see Undercover Tourist emerge with an edge.

3. User Experience

A direct comparison of user interfaces across platforms underscores the user-centric design of Undercover Tourist. While platforms like TripAdvisor might have a broader base of reviews and user-generated content, the streamlined navigation and planning tools of Undercover Tourist, such as crowd calendars and wait-time predictors, provide an invaluable edge for theme park enthusiasts.

4. Authenticity and Trustworthiness

The online travel world is awash with platforms that might not always provide genuine tickets. Undercover Tourist’s longstanding partnerships with major theme parks ensure the authenticity of every ticket sold. While platforms like StubHub have occasionally faced criticism for counterfeit tickets, Undercover Tourist’s track record remains largely unblemished.

5. Specialized Features

The niche focus of Undercover Tourist on theme parks means it can offer tools and insights that more generalized platforms can’t match. While websites like Priceline might give last-minute hotel deals, they don’t offer insights into theme park peak times, specialized tours, or the best days to visit specific attractions.

6. Customer Service

A common grievance with large, multifaceted platforms is their sometimes impersonal or slow customer service. Undercover Tourist, with its more specialized approach, has garnered praise for its prompt and helpful customer service. Though larger platforms like Booking.com might have 24/7 helplines, the tailored assistance and expertise provided by Undercover Tourist’s team are often highlighted by its user base.

7. Sustainability and Eco-Friendly Initiatives

While Undercover Tourist has shown an inclination towards promoting sustainable travel, some platforms have taken this a step further. Platforms like Responsible Travel or BookDifferent offer eco-friendly hotel options and carbon-neutral travel packages, setting a benchmark in sustainable tourism.

Planning Made Easy: Tools and Resources by Undercover Tourist

Undercover Tourist transcends being a mere ticket-selling platform. Its suite of trip planning resources, including crowd calendars and wait time apps, empowers travelers to optimize their visits. Users often find these tools indispensable, maximizing both their savings and enjoyment.

Potential Criticisms and Areas of Improvement

While Undercover Tourist has carved a niche for itself in the competitive travel industry and earned accolades for its offerings, no platform is without its shortcomings. Here’s a breakdown of potential criticisms and areas where Undercover Tourist could further enhance its user experience and services:

1. Limited Geographic Focus

Though Undercover Tourist provides extensive deals for major U.S. attractions, especially in Florida and California, its geographic reach could be expanded. Diversifying to include international theme parks and attractions could cater to a broader audience.

2. Not a One-Stop Shop

While specializing in theme park tickets is Undercover Tourist’s strength, it’s also a limitation. Expanding into flights or more comprehensive vacation packages could make it a one-stop solution for many travelers.

3. Website User Experience

Though the platform is relatively user-friendly, there’s always room for improvement. Enhanced search functions, more filtering options, and a more intuitive design could enhance the overall browsing and booking experience.

4. Mobile App Enhancements

While the mobile app offers numerous planning tools, its interface could be streamlined. Incorporating features like virtual ticket storing, augmented reality maps, or real-time language translation could make it indispensable for travelers.

5. Sustainability Initiatives

Given the increasing global emphasis on sustainable tourism, Undercover Tourist could further develop eco-friendly partnerships, promote green accommodations, or even offer carbon offset options for its travel packages.

6. Loyalty Programs

Introducing a loyalty or rewards program could incentivize repeat users. Special discounts, early access to deals, or exclusive perks could cater to frequent travelers and build a more loyal customer base.

7. Integration with Newer Attractions

As new attractions emerge, especially in the rapidly-evolving world of theme parks, quicker integration of these into their ticket offerings would ensure Undercover Tourist remains at the forefront of ticket providers.

8. Price Match Guarantee

While Undercover Tourist often provides competitive prices, introducing a price match guarantee could bolster confidence in users that they’re always getting the best deal.

9. Enhanced Customer Support

Though their customer service is generally praised, offering features like live chat support or virtual assistance could expedite user queries and enhance overall satisfaction.

10. More Engaging Content

While the platform offers basic information about attractions, integrating more engaging content such as video walkthroughs, virtual tours, or interactive maps could aid users in their decision-making process.

Tips for Using Undercover Tourist Effectively

Navigating Undercover Tourist to your advantage can significantly enhance your vacation experience. While its interface is user-friendly, there are a few insider tips that can help you extract the most value and ensure a seamless travel experience. Here’s a deep dive into how you can optimize your usage of the platform:

1. Early Bird Gets the Worm

Start your vacation planning early. Often, the most substantial discounts on Undercover Tourist come from advance purchases. Whether you’re eyeing theme park tickets or hotel bookings, scouting out deals several months ahead can save you a considerable amount.

2. Utilize the Planning Tools

One of Undercover Tourist’s standout features is its array of planning tools. From crowd calendars that indicate peak times at theme parks to wait-time apps that give real-time insights into ride queues, integrating these tools into your planning can make your visit more efficient and enjoyable.

3. Bundle and Save

Undercover Tourist often offers bundled deals, where purchasing tickets for multiple parks or adding on extras like parking can result in additional savings. Always explore package deals before making individual purchases.

4. Stay Updated on Limited-Time Promotions

Every so often, Undercover Tourist runs limited-time promotions or flash sales. Subscribing to their newsletter or following them on social media platforms ensures you’re always in the loop about the latest deals.

5. Verify Ticket Details Before Purchase

Ensure you’re purchasing the right ticket type for your needs. Undercover Tourist offers various ticket categories, such as single-day, multi-day, park-hopper, and more. Review the ticket details, including any blackout dates, to ensure they align with your travel plans.

6. Take Advantage of Freebies and Extras

Undercover Tourist sometimes offers additional free days or perks with certain tickets. Be on the lookout for these bonuses as they can add extra value to your purchase.

7. Check Hotel and Car Rental Deals

While Undercover Tourist is renowned for its theme park tickets, don’t overlook the platform’s hotel and car rental deals. These can often be competitive and come with additional benefits like free parking or breakfast.

8. Read Reviews and User Experiences

Undercover Tourist includes user reviews for many attractions and hotels. These firsthand accounts can provide invaluable insights and tips that aren’t immediately obvious.

9. Understand the Refund and Exchange Policy

While Undercover Tourist has a commendable approach to customer service, it’s always wise to familiarize yourself with their refund and exchange policies, especially given the sometimes significant investment in theme park tickets.

10. Engage with Customer Service

If in doubt about anything – from ticket details to current promotions – don’t hesitate to engage with Undercover Tourist’s customer service. Their team is knowledgeable and can provide insights that aren’t always evident on the platform.

Is Undercover Tourist an authorized ticket seller?

Yes, Undercover Tourist is an authorized ticket seller for several major attractions, including Disney World, Universal Studios, and SeaWorld, among others. Their longstanding partnerships with these attractions ensure that the tickets you purchase are genuine and valid.

How do digital tickets from Undercover Tourist work? Do I need to exchange them at the park?

Most tickets purchased from Undercover Tourist are digital e-tickets. After purchasing, you’ll receive an email with a link to the tickets. You can either print them out or present them on a mobile device at the park. In most cases, there’s no need for an exchange at the park’s ticket booth, allowing you to bypass queues and head straight to the entrance.

What is Undercover Tourist’s refund policy?

Undercover Tourist has a flexible return policy for most of its tickets, often offering 90-day returns. However, the specifics can vary based on the type of ticket or package you’ve purchased. It’s recommended to check their detailed refund policy or contact their customer service before making a purchase.

Does Undercover Tourist offer tickets for international attractions?

While Undercover Tourist primarily focuses on U.S. attractions, especially in Florida and California, their offerings may evolve over time. It’s always a good idea to check their official website or contact their customer service for the most up-to-date information on their ticket offerings.

Are the wait times and crowd calendars on Undercover Tourist accurate?

The wait times and crowd calendars on Undercover Tourist are based on historical data, real-time updates, and user inputs. While they provide a good estimate and can be immensely helpful for planning, like all predictive tools, there might be occasional deviations due to unforeseen factors. It’s always best to use them as a general guide in conjunction with other planning tools.

In our exploration of Undercover Tourist, its merits as a specialized theme park ticket provider are evident. Balancing its many strengths with areas of potential enhancement, the platform emerges as a trustworthy and user-focused choice in the online travel arena. For travelers seeking authentic deals, insights, and convenience, Undercover Tourist stands out as a reliable companion. 

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Undercover Tourist   Reviews

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Reviews 1.8.

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ordered 4 tickets to discovery cove…

ordered 4 tickets to discovery cove via undercover tourist totaling 1071.00 dollars. the plans changed and one person couldn't make it. i called to cancel just one ticket and they said id have to reorder the 3 tickets and prove to them before they'd cancel these tickets. i asked where this policy was displayed on their website and they said "its not, its just our policy" that's illegal. i told them ill pay the 5% and just cancel the whole order and order direct from discovery cove. they said ok, two weeks later still waiting for my money, 2 more days until Ill be disputing the charges and getting my whole return back. DO NOT USE THIS COMPANY!!!!!!!!!!!!!!

Date of experience : April 01, 2024

Deal with this lot at your peril!

Wish I hadn’t used these rip off thieving clowns! Ordered tickets which were promptly sent and then so promptly cancelled while they held on to my money! Id give them minus stars but best i can do is just the one and thats one star too many! Save yourself the aggro and hassle of dealing with second rate thieves like i have. Like many others, wish id read their reviews first, in essence, its a lesson learnt! DO NOT DEAL WITH THESE GUYS at your peril, id rather have paid more for my tickets than dealing with this total shower of poo! These see you next Tuesdays have effing ruined a trip I have been planning for 2 years!

Date of experience : April 08, 2024

Update… I actually got the ticket the day before the show so not 48 hrs it was less than 24 hrs..Ugghhh I wish I had read these reviews first!! I am so BS right now Honestly, I wouldn’t even put a star there but you have to put a star there. I am so upset with this company I can’t even begin to explain. I wish I had done some serious research before purchasing tickets. I spent $300 for tickets in December for a comedy show in April I have a wedding coming up that I wasn’t aware about so I tried to call to get a refund which I could not do through them so therefore I tried to see if I could get my tickets so I could sell them through an online website, but apparently you don’t get your tickets up until possibly two days before the day of the show so you expect me to get my tickets two days before the show and then someone to buy tickets within two days so I’m pretty much gonna be out $300 and they were not helpful at all. They just said keep checking your email. It could be two days before I am so upset. I am pretty much out $300. I will never ever use them again .

Date of experience : April 06, 2024

Don’t buy concert tickets from them…

Don’t buy concert tickets from them unless you want to wait nearly two months to receive them !! They take your money fast enough but unless you call them you aren’t aware you have to wait until the ACTUAL TICKET SELLER makes contact with you . And you can’t have your money back either . Will NOT be buying anything else from them and will recommend my friends to do the same . The first guy I spoke to there was offhand with me and was very quick to tell me these tickets aren’t refundable. Plus they had a discount voucher that was on the checkout total but amazingly disappeared when I pressed pay !! As far as I’m concerned they are a rip off site . I payed with PayPal so I’m poised to open a dispute if I don’t see my tickets as I’ve been told . DO NOT USE THESE PEOPLE BE WARNED

Date of experience : March 08, 2024

Should have read the reviews here…

Should have read the reviews here first. Not happy with this company. Bought 4 day tickets plus options to WDW for 4 adults cost $2,635.80 (US). Thought I was getting a good deal. Now find advised on the WDW official website for the same days as $2,198.16 (US). Undercover Tourist have advised bad luck and no difference refund. Cannot recommend them.

Date of experience : March 15, 2024

I would give negative stars if I could

I would give negative stars if I could. I purchased Universal Studios VIP tour tickets from them and then wanted to change the time of the tour. They told me they couldn't do it and to call Universal. I called Universal and they told me that only Undercover Tourist could do it. I called UT again and they had me pay for new tickets for the time I wanted and then refunded me for the original purchase... It's now 2 days before my trip and the new tickets won't scan with the Universal app but the old ones will. Zero. Effs. Given. by UT support. They are insisting that the new tickets are valid - went through the same back-and-forth between them and Universal - and they won't do anything about it. I asked what to do if I get to Universal and my tickets don't work... they said to call them. Fingers crossed that I actually get into the park/onto my tour! I will NEVER use Undercover Tourist again.

Date of experience : February 21, 2024

Recently bought a Black Friday deal for…

Recently bought a Black Friday deal for sea world San Diego. Called customer service a few times on the buy one get one free ticket and was duped into buying several sets to get free tickets. Turns out their deal was no better than one provided directly on Sea World website. With my dollars, hours of call time with three different representatives I will not use their site again.

Date of experience : November 20, 2023

The worst experience 0 star they sold…

The worst experience 0 star they sold me Something I can’t even use and no refund fraud company everyone should report to BBB

Date of experience : February 26, 2024

Intentionally Obtuse Customer Service

Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?” Screenshots, detailed step-by-step explanations, phone conversations… Nothing works. They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.

Date of experience : August 07, 2023

We had to wait for an hour at Busch…

We had to wait for an hour at Busch Gardens for someone to know what to do with our voucher. I gave them 3 stars since this may not be their fault but these vouchers aren’t universally recognized. We also had to wait in a line at Aquatica to get a manager to print real tickets. I would say not really worth the lower price for the worry and stress that it won’t be accepted or recognized.

Smooth experience

Bought three Disneyland tickets and it was very smooth. At first I was skeptical after reading all the bad reviews, but decided to test my luck since they offer a few bucks off. I did encounter their "validation" progress, but it was super simple - just enter the pending amount they hold on your credit card. After this was complete, I received tickets within one minutes. The tickets were valid on Disney website.

Date of experience : August 20, 2022

Thanks for all your help

Thanks for all your help. My money has been refunded and back in my account today after we had to get a refund on our Universal Studios tickets. Fantastic communication and reassurance during a very tricky time. We are hoping to come back to Orlando next year🤞and won't hesitate to recommend and use Undercover Tourist for our park tickets. It's not how people treat you when things are good but how they treat you when things are bad that shows their true colours. You've all been wonderful at helping us on this difficult time. Thank you once again and stay safe 💜 🐸

Date of experience : June 30, 2020

Horrible. Processed my transaction without security clearance. I had decided to purchase elsewhere and never completed the purchase but an hour later I got an email confirming the purchase that I never completed. I called immediately and was told after some argument and them talking to their supervisor that the refund was approved. Then a week went by with no refund so I contacted them again. They said they had to put in the request again and this time it was denied. I told them it had already been approved and to go back and listen to the first call. They said they did and it was never approved (I 100% know it was) so I asked forna copy of the recording but of course they said they can't give that to me. Because they lied and it was approved. Regardless, allowing the charge to go through in the first place without security clearance is fraud!

Date of experience : January 02, 2024

Very Misleading, Won’t Change Dates

Tickets are cheaper, and they advertise “90 day ticket return” and that you can use them for 365 days. BUT if you don’t read the fine print, that’s only some tickets. I tried to change our Universal Hollywood tickets to one day earlier and they absolutely refused. Very misleading (even my email at the top says 90 day return)! Never will I use them again or recommend them again!

Date of experience : August 26, 2023

New York City pass direct from the…

New York City pass direct from the website has a full refund - when you purchase from them there is NO REUFND. What a scam I'd highly suggest NOT purchasing anything from them and using directly with the company vrs a third party

Date of experience : September 12, 2023

Simple, genuine and 1-day Disney Tix!

It's midnight in the UK 8th October 2022. I've just booked two 1-day tickets for my kids for the 18th Oct. I couldn't find 1-day tickets anywhere else (the missus and I already have long-term tickets). Wanted to book in advance because reservations were only available for the 18th and 20th for the Park we wanted and we were concerned it would become unavailable like the other dates we are in the US. UT was an Absolute doddle. Booked the tickets - paid via PayPal - got the tickets emailed to me immediately. Spoke on Chat to Louise beforehand, who allayed any fears I had before booking and was swift in her replies and helpful. I used the 12 character reference on my e-tickets to immediately make the Park reservation on the Disney site and it all went through fine. Very happy and recommend.

Date of experience : October 07, 2022

Disneyland ok, last minute hotel drop cost us.

The Disneyland tickets were a good deal. But the hotel never reserved properly, leaving us scrambling for a hotel and paying almost $300 more because of their system. Instead of trying to fix the issue, they kept giving a run around of "that can happen, sorry to hear, sucks to be you" replies. I found another app (Klook) that I am trying next.

Date of experience : November 19, 2022

Do not recommend

Horrible checkout experience with the payment verification. Finally was able to book, but when we went to check in to our hotel we learned they had cancelled our reservation despite already charging us in full for it. Had to book the hotel out of pocket at less than ideal rates. Have not received any response back from them nor a refund. Do not recommend.

Date of experience : November 26, 2022

Fine until you need help

The problem with undercovertourist is their inability to help when there's a problem. I wanted to change the date of a Universal ticket. Universal customer service was like, "sure, no problem, we do that all the time" until they found out that we had purchased through a travel agent (Undercover Tourist), and then they said we needed to talk to the travel agent. So I called Undercover Tourist. That person was no help: He said he could issue us new tickets for the date we wanted, and then try to cancel the existing ones, but he wasn't sure if the cancellation would succeed. I'm like I need to know that before we buy the new tickets, and he was like, no, you need to buy first and find out in about 24 hours if you paid double. I asked to talk to a supervisor. He said someone would call me in a couple hours. Nobody did. If I had bought direct through Universal, they could have helped no problem.

SCAM AND NO REFUND

I PURCHASED SOME TICKETS AND THEN GOT A BETTER DEAL IN ANOTHER PAGE, HOWEVER I'M STUCK BECAUSE I CANNOT GET A FULL REFUND, AS PROMISED, ONLY 95%.... THAT IS A TOTAL SCAM! LOL THEY COULD GIVE ME 100% IF I PURCHASED ANOTHER THING FROM THEIR SITE.

Date of experience : June 12, 2023

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Undercover Tourist Promo Codes | Apr, 2024

Get Latest Offers & Promotions with Sign Up

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Undercover Tourist is an authorized dealer of discount tickets for Disney, Universal and other attractions in San Diego, Los Angeles and Orlando. The brand helps families enjoy memorable vacations at lower rates. You can also find promotional offers on travel insurance and Undercover Tourist car rentals on their website.

Getting a great deal on your next vacation is always possible with Undercover Tourist coupons. It's easy to save money on already low-cost holidays when you use these tips and Undercover Tourist promo codes and offers.

Hot Deals Section

In the spirit of ensuring fun family vacations with less stress, the Undercover Tourist Hot Deals section highlights featured daily deals, promotions and top sellers. This is the best place to get their promo codes.

Free Entry for Children

You can take advantage of free entry for children aged two years or younger at select outlets. Check their product description when making your purchase or when booking Undercover Tourist hotels .

Sign Up for the Newsletter

When you sign up for the Undercover Tourist newsletter you'll get free printable park plans. Members also have access to FastPass+ recommendations and exclusive Undercover Tourist coupon codes.

Download the App

Download the Undercover Tourist app for iOS devices and bypass the lines. The app features interactive maps, current wait times, "Near Me" sorting and the Crowd Calendar.

Read the Shipping and Return Policy

E-tickets arrive within 48 hours of purchase while physical tickets arrive within 10 business days. Undercover Tourist offers free standard shipping in the U.S. and also has one of the best return policies. You can cancel unused tickets within 365 days and once verified, you'll receive a refund within 15 business days. Undercover Tourist does impose a 5% fee of the total order when refunding cash.

Contact Information

If you have questions get in touch with the team by completing an online form or via social media platforms. You can also call 1-800-846-1302 seven days a week. Check their site for more options.

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