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t: 1-800-462-2748 e: [email protected]

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Visiting Wales

Our inspiring landscapes are the perfect backdrop for epic trips. We've hundreds of castles and ancient ruins, endless rolling hills and valleys, snow-capped mountains, UNESCO World Heritage Sites and internationally-recognised Dark Skies to offer. Discover Wales, your way.

Epic surroundings

Discover award winning pubs, spectacular roads and plenty of space for adventure.

• Attractions

© Hawlfraint y Goron / Crown Copyright

UNESCO – World Heritage in Wales

Wales now boasts four UNESCO World Heritage Sites. Here’s an intro to all four, with details about why each is so important to the history of Wales, and the wider world.

An introduction to the Wales Coast Path

Celebrating the Wales Coast Path

Gazing to the Welsh heavens

With three protected International Dark Sky Places within its borders, Wales is now one of the top destinations in the world for stargazing.

Castle country

Wales has more castles per square mile than anywhere else in the world.

• Information

Introducing the National Forest for Wales

Learn about the benefits a National Forest will bring to the landscape and people of Wales.

The protected green spaces of Wales

Did you know Wales is home to three national parks and five Areas of Outstanding Natural Beauty? Here’s an overview of our protected green spaces.

Unlock the secrets of our native woodlands

Discover the tranquility and magic of Wales' native temperate rainforests

• Countryside
• Wildlife, Flora and Fauna

The medieval marvels that once wowed tourist crowds

Bridges, trees, wells and bells – are these really the "wonders" of Wales?

Travelling light

Whether you’re looking for new experiences, an unusual place to stay or locally sourced food, you’ll always find an eco-friendly option in Wales.

• Welsh Produce
• Accommodation

Take me there

You can get to Wales by train, plane, car or even by boat.

• Transport & Travel

Celebrated dates in the Welsh calendar

There's a lot going on in Wales, no matter the time of year. Here are a few very Welsh dates for your calendar.

The location of Wales in the world

Where is Wales?

Hit the road

The Wales Way, a series of epic road trip routes, helps visitors see the best of Wales on four wheels.

Return to our trees

Matthew Yeomans walks the National Forest for Wales.

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By  answering a few questions , we'll give you the chance to win £500. By doing so you will help us improve this website and better serve your needs.

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Welshpool Tourist Information Centre

• Visitor Centre

Attraction information

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Like what you see?

About welshpool tourist information centre, 52.6596527, -3.14723182, related stories, visit our unesco world heritage sites in wales.

Find out how to make the most of your visit to each of the four UNESCO World Heritage Sites in Wales.

• UNESCO Heritage
• Amazing places

Instagram-friendly Welsh landmarks

Take a look at these ten must-see Instagrammable coastal landmarks for you and your camera.

• Countryside

Is Wales the castle capital of Europe?

With over 400 castles, wherever you go on holiday in Wales, you won't be too far from one to visit.

• Historic buildings

A Royal Mint experience

Discover the history of coins and how they are made at the Royal Mint Experience in Llantrisant.

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Terms and Conditions

By using this site, you confirm you agree to our Terms and Conditions . 

We'd Like to Hear From You

By  answering a few questions , we'll give you the chance to win £500. By doing so you will also help us improve this website and help with your holiday planning and travel needs.

Good for you. Good for us. Teamwork!

Call us: 0800 464 00 00

Want to get in touch?

Please note we welcome any feedback in welsh and english..

You can call our bi-lingual Contact Centre on our freephone number  0800 464 0000 .

Our Contact Centre agents, based in Penrhyndeudraeth, North Wales are available from 7am - 8pm daily throughout the year. We operate a limited service on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.

You can find guidance on how to use our information services on our FAQs page.

If you would like any help planning your journeys, have any other public transport questions or would like to talk to us about our information services, please email [email protected] . Our team will aim to respond to you in 5 working days*.

Please note that Traveline Cymru do not run any transport services ourselves, we just provide impartial public transport information via our website, app and Freephone number. If you wish to make a complaint in relation to a bus or train service, in the first instance, please contact the transport operator directly. Operator contact details can be found on our ‘ Useful Links’ page.

If you’re unhappy with the response you receive from the operator or they fail to respond to you in 14 working days, you can raise your complaint with Bus Users Cymru , who will investigate it further on your behalf.

You can also write to us at:

Traveline Cymru PO Box 83 CF11 1NA

To view our Complaints Procedure, please click here . To view our Privacy Policy, please click here .

Customise My Journey

Personalise your experience with us by signing up with your own account. Here, you will be able to save your favourite journeys, view disruptions & much more by customising your journey to your needs. Click here to find out more and sign up , or log in below.

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© Hawlfraint y Goron / Crown Copyright

National White Water Centre, Bala

How to contact Visit Wales' Travel Trade team

If you would like assistance planning your clients holidays to Wales, please contact the Travel Trade team or a regional company via the following options

Twitter: @TravelTradeWales  

Like us on Facebook: Travel Trade Wales

Follow and connect with us on LinkedIn: Travel Trade Wales

#TravelTradeWales

Enquiries from domestic & international operators and travel agents:

Email: [email protected]  

Enquiries from The Americas:

Located in the VisitBritain office in New York Contact: Stephen Nase - Marketing Manager Email:   [email protected] Tel: +1 212 850 0362 Address:   1 Dag Hammarskjöld Plaza, 885 Second Avenue, 28th Floor, New York, NY 10017

Enquiries from German speaking markets:

Contact: Kiki Mueller Expert PR HWM Communications GmbH Email: [email protected]   Tel: +49 69 230404 Fax: +49 69 252010 Address: Gutleutstr. 100, 60329 Frankfurt/Main Germany

For general enquiries and holiday information:

Website: www.visitwales.com/contact-us

Our regional contacts can also offer advice in their area:

North wales.

North Wales Tourism Tel: +44 (0) 1492 531731 E-mail: [email protected]   Website: www.nwt.co.uk  

Mid Wales Tourism Tel: +44 (0)1654 702653 E-mail: [email protected] Website: www.visitmidwales.co.uk

South East Wales

Southern Wales Tourism Tel: +44 (0)845 6002639 E-mail: [email protected] Website: www.visitsouthernwales.com

Southern Wales Tourism organises the annual Group Buyer Showcase where the coach and tour industry meet with key tourism suppliers from the area to help with new tours, holidays and excursions.  Watch a virtual familiarisation visit around Southern Wales.

A virtual familiarisation visit around Southern Wales - introduced by Steve Reed

Meet In Wales

If you are working in the MICE market please go to meetinwales.com for information.

Wales tourism businesses

If you are a tourism business based in Wales you can find information on our Working with us page . If you are looking for contact information please go to our Tourism industry contact information page .

Related stories

Discover wales with our downloadable brochures.

Download a brochure to improve your knowledge of Wales and to help plan your client's itineraries.

Register your Travel Trade product with us

How to register your product to feature on our Travel Trade website.

Travel Trade newsletter sign up

Sign up to Visit Wales' Travel Trade newsletter

Images and films of Wales

High quality photographic images and films that can help the Travel Trade to promote Wales.

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Visit Wales Tourist Attractions Survey 2021/22 and contact database: privacy notice

Explains how we use personal data collected by the survey of visits to tourist attractions.

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In this page

Introduction.

Visit Wales, part of Welsh Government, undertakes annual surveys of visits to Tourist Attractions in Wales.  This aim of this data collection is to:

• determine and report visit numbers to attractions throughout Wales and identify trends and undertake comparative analysis
• cover visit figures, operations, revenue, marketing and human resources
• analyse data according to attraction categories, the four economic regions of Wales, and admission charging policy (free vs. paid)

Visit Wales holds information on tourist attractions currently operating in Wales on the Visit Wales Attractions Database.  Third party research agencies are commissioned to conduct annual data collections, and the database is provided to the current contractor in order to contact visitor attractions to collect data.   

The Welsh Government has commissioned Strategic Research & Insight to conduct the tourist attractions survey relating to tourist attraction performance in Wales between 2019 and 2022.  As part of this data collection, Strategic Research & Insight will be gathering information through online questionnaires and telephone follow-ups during the period 2020 to 2022.

The Welsh Government is the data controller for the research. The Welsh Government will receive an anonymised copy of the survey data collected by Strategic Research & Insight and separately any amendments or additions to  contact data for attractions in Wales.

The information collected during the project will be included in reports published on the Welsh Government website .

Your participation in this research is completely voluntary.  However, the purpose of this survey is to monitor trends in the tourist attraction sector in Wales in order to provide a greater understanding of the sector to both industry and public sector organisations and to disseminate the findings in a useful and valuable way to the wider industry.

The contact for this research at Strategic Research & Insight is:

Michael Davies Email: [email protected] Telephone: 029 2040 4344

What personal data do we hold and where do we get this information?

Personal data is defined under the UK General Data Protection Regulation (UK GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’.

Your business or organisation contact details are held by Welsh Government on the Visit Wales Attractions Database. This is either because of past participation in the survey or because they have been added in the current survey. Contact details are added where an attraction was identified by Strategic Research & Insight from publicly available information and you agreed to take part in the survey. Contact details are a mix of generic business contacts and individual contact details within a business and are limited to name, email address and phone number.

Where you have taken part in previous surveys, the contact details have been provided to Strategic Research & Insight by the Welsh Government in order to conduct the Visitor Attractions Survey. Strategic Research & Insight will only use your email address and telephone number for the purposes of the Tourist Attraction Survey and updating the Visit Wales Attractions Database.

A link to the survey will be sent by email. Your participation is voluntary and if you do not wish to take part or be sent reminders then please reply to the invitation email and your details will be removed from the Visit Wales Attractions Database. If you would prefer to undertake the survey by phone then reply to the invitation email and Strategic Research & Insight will arrange a suitable time to carry out the survey over the phone.

You will not be asked to provide any further personal information as part of the survey. However, if your contact details are out of date, or you provide your individual contact details in place of a generic business contact, then these will be updated and provided to the Welsh Government to ensure the Visit Wales Attractions Database is up to date. 

Welsh Government will hold a copy of the Visit Wales Attractions Database and will provide this to the current contractor to undertake the annual survey. Inclusion on the database is voluntary and contact information will only be used for invitations to participate in the Tourist Attractions Survey.  If you do not wish to take part or be sent reminders in the future then you can either reply to an invitation email for the survey or at any point you can contact Visit Wales using the Welsh Government contact provided in Further Information and your details will be removed.

If you raise a query or complaint as part of the survey and provide personal data requesting a response, the researcher will forward the request only to the relevant official and subsequently delete it from the research data.

What is the lawful basis for using your data?

The lawful basis for processing information in this data collection exercise and database is our public task; that is, exercising our official authority to undertake the core role and functions of the Welsh Government.

Participation is completely voluntary. Research studies such as this and the maintenance of an up to date database are important for the Welsh Government to collect information and actionable evidence about its ability to deliver government priorities. The information collected in this research, for example, might be used to:

• decide where to invest in and improve tourism related facilities
• decide whether to support new tourism development and infrastructure
• decide on where to focus marketing of Wales as a tourism destination

How secure is your personal data?

Personal information provided to Strategic Research & Insight is processed in accordance with ISO 9001 and UK GDPR, always stored on a secure server and transferred to or from the Welsh Government via secure file transfer. The data can only be accessed by a limited number of researchers working on this project.  Strategic Research & Insight will only use this data for conducting the Visit Wales attractions survey.   Strategic Research & Insight has cyber essentials certification.

Personal data provided to Welsh Government as part of the Tourist Attraction Database is held on secure servers, and for this project a folder has been created that has access restricted only to the immediate research team. Your contact details and any personal data you choose to provide will be stored in this restricted folder.

When conducting surveys, Strategic Research & Insight use a survey software programme called Snap Surveys. We have ensured that Snap Surveys is UK GDPR compliant and meets our expectations in terms of the security of any data collected via the software. All data are processed within the UK.

Strategic Research & Insight has procedures to deal with any suspected data security breaches. If a suspected breach occurs, Strategic Research & Insight will report this to the Welsh Government who will notify you and any applicable regulator where we are legally required to do so, and the ICO where appropriate.

Strategic Research & Insight will use the information gathered to produce a report that will be published on the Welsh Government website. This report will not include any information that could be used to identify individual people, only attractions will be identifiable (for example annual visit numbers to each attraction and entry prices where provided).

How long do we keep your personal data?

Strategic Research & Insight will hold contact data during the contract period, from 2020 to end of 2022 and any personal data not already removed during data collection will be deleted by Strategic Research & Insight within three months after the end of the contract.

Strategic Research & Insight will provide Welsh Government with an anonymised version of the survey data as well as an updated list of attraction contact details to update the Visit Wales Attractions Database.

Welsh Government will hold a copy of the Visit Wales Attractions Database and will retain contact details while attractions are still active or until you ask to be removed.

Individual rights

Under UK GDPR, you have the following rights in relation to the personal information you provide as part of this survey, you have the right:

• to access a copy of your own data
• for us to rectify inaccuracies in that data
• to object to or restrict processing (in certain circumstances)
• for your data to be ‘erased’ (in certain circumstances)
• to lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection

You can contact the Information Commissioner’s Office at:

Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Telephone: 01625 545 745 or 0303 123 1113 Website:  Information Commissioner’s Office

Further Information

If you have any further questions about how the data provided as part of this study will be used by Visit Wales and other parts of the Welsh Government or wish to exercise your rights using the UK General Data Protection Regulation, please contact:

Jennifer Velu Email:  [email protected] Telephone: 0300 025 0459

The Welsh Government’s Data Protection Officer can be contacted at:

Welsh Government Cathays Park Cardiff CF10 3NQ

Email: [email protected]

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