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Home » Celebrity Cruises Customer Service Contacts

Celebrity Cruises Customer Service Contacts

Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

How to reach a person at Celebrity Cruises

Main: (800) 647-2251

Customer Service: (800) 256-6649

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Celebrity Cruises Responsiveness rating

Reservations: (800) 647-2251 Celebrity Website Assistance: (800) 722-5941 Group Bookings: (888) 727-4907 Corporate Group Quotes: (800) 722-5934 Charter Quotes: (800) 722-5934 Cruise Gift Certificates: (888) 837-5676 Online Check-in: (877) 200-2897 Reservations and pre-cruise questions: (800) 647-2251 Guests with Disabilities/Special Needs: (866) 592-7225 Lost luggage and Lost & Found: (800) 256-6649 Custom Air requests or inquiries: (800) 636-2440

What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer’s satisfaction — and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels — put everything in writing — but don’t hesitate to appeal to an executive. Celebrity’s executives are usually responsive.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Celebrity Cruises mailing address

Celebrity Cruises 1050 Caribbean Way Miami, FL 33132 https://www.celebritycruises.com/

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Celebrity Cruises.

Celebrity Cruises executive customer service contacts

Primary Contact Jennifer Morales Director, Celebrity Engagement Center 1050 Caribbean Way Miami, FL 33132 [email protected]

Secondary Contact Ashley Whitaker Retreat Manager 1050 Caribbean Way Miami, FL 33132 [email protected]

Chief Executive Laura Hodges Bethge President 1050 Caribbean Way Miami, FL 33132 [email protected] (888) 751-7804

How to get professional help with your Celebrity Cruises problem

If you need help with Celebrity Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group . Note : We do not charge for our advocacy.

This contact was published on January 22, 2015 and updated on March 27, 2024.

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Complete Guide to Using Your Phone on a Cruise (Carnival, Royal Caribbean & More)

At this point, it’s beyond the debate of taking a cruise without bringing a phone. Phones are so much more than a simple device to call or text. Now they are our social lives, our entertainment devices, our cameras, and more.

And on the cruise ship they do all that, plus they are useful for the cruise line’s app, which features schedules, maps, and more, all right on your phone.

Of course, while it’s a good idea to put the phone down for a while and enjoy your vacation, it’s also reasonable to wonder if your cell phone will work on a cruise.

The good news? Yes, you can use your phone on a cruise . This includes major cruise lines like Carnival, Royal Caribbean, and Norwegian and more.

The bad news? It might be expensive, and there are several details you need to know about how your phone uses cell service at sea — or the shipboard wi-fi — before you get started.

Below, we’ve outlined what you need to know about using your phone to call, text, and browse the web. In addition, we’ve added some specifics for certain cruise lines.

One thing to keep in mind is that internet and cell phone service are regularly being updated on modern cruise ships . As time goes on, you can expect your access to improve.

In This Article...

How to Use Your Phone on a Cruise

First things first, you have to understand that there are no cell towers in the middle of the sea. Meanwhile, even the strongest cell towers with the best range in perfect conditions can only extend about 30-45 miles. In other words, after the first hour or two of your cruise, you’ll be too far away to pick up any reliable cell signal.

So what do you do in the middle of the water?

To use your cell phone on your cruise, you have two options — either connect to the ship’s cellular service or connect to the ship’s wi-fi . Both will cost you extra.

Cellular Service on Ships For traditional cell service, today’s modern cruise ships use providers such as “Cellular at Sea” or “Wireless Maritime Services”.

For the vast majority of plans, these services are considered international roaming plans by your cell phone company, and you will be charged accordingly for use. That said, if you want to (or need to), you can simply make a phone call or send a text as you would back home — you’ll just be charged significantly more than usual.

Keep in mind that sometimes data service isn’t available through this method. For data, you’re better off using a wi-fi plan (discussed below).

Cell providers offer packages you help cruisers better budget. For example, AT&T offers a couple of cruise ship packages, starting at $50 for a package of minutes and texting. Other carriers will have something similar.

Just be warned of high prices. On AT&T’s $60 plan, it includes only 100 minutes of phone calls, and a $1 per minute overage cost.

In other words, if you use the ship’s cellular service, it’s considered international roaming and will cost you quite a bit of money. This applies to any carrier you have.

Luckily, there is a cheaper way to use your cell phone on the ship — wi-fi.

Cruise ships have cellular service that you can connect to. However, it’s usually considered international roaming and means you’ll be charged high rates to access.

Wi-Fi Service to Use Your Phone on Ships (Recommended) You likely know that instead of using a cell signal, you can hook your phone up to wi-fi and use the internet to make calls, send texts, and surf the web. Some apps like WhatsApp also let you make calls, chat, and even chat via video. You can use these features while a cruise ship.

Today’s cruise ships all come equipped with wi-fi, but there is a charge for passengers to use it. For example, Carnival offers three levels of service — Social (~$15 per day), Value (~$20 per day), and Premium (~$21 per day) — which all offer different speeds and access.

Wi-fi allows you to connect just like you were at home. This includes doing things like making calls from within communication apps like WhatsApp, iMessage, texting, and surfing the web.

Just like at home, you can hook up to the ship’s wi-fi and use your phone as normal. Just keep in mind that you will want to ensure any calls you make are over wi-fi or else they will be considered international roaming calls if connected over the ship’s cellular service. (For that reason, we suggest setting your phone to airplane mode once you get on the ship and then just connect through wi-fi.)

One other thing to know is that different cruise lines and even different ships within a cruise line may offer different online experiences. Some ships are updated with the latest technology while others can have slower service or more limited options of what you can do regarding video calling or streaming.

More details on specific ship wi-fi plans are featured later in this article.

• Read more about using internet/wi-fi on a cruise

We’d recommend accessing the ship’s wi-fi with your phone to use it as you would back home. This gives you the ability to access the internet, send messages, use apps, and even make calls with some plans/cruise lines.

Using Your Phone in a Port of Call

While most of your time is spent on the ship, there will be large chunks of the day spent in port. You might wondering about using your phone during this portion of your cruise.

Cellular Service in Ports of Call In port (and off of the ship’s cellular or wi-fi service), you phone will work just as if you had taken a flight to another country. That is to say you will be reliant on international cellular services.

The good news? Cell phone companies offer short-term international plans that are surprisingly affordable and provide calls, texts, and data.

In addition, many companies — such as T-Mobile — include calling in Mexico and Canada (home to several popular cruise ports) automatically in their plans. You can use the phone exactly as you would at home for no extra charge.

Below, we’ve charted out the cost for some international plans offered by cell phone companies. Remember that these prices could change, so you’ll want to contact your provider before heading out on your cruise.

You can read more about international service from the major carriers below:

• https://www.att.com/international/day-pass/
• https://www.verizon.com/plans/international/international-travel/travel-pass/
• https://www.t-mobile.com/cell-phone-plans/international-roaming-plans

Understand that this is only for service while onshore in a port. When you are on the ship and in the middle of the ocean, you will need to use the ship’s wi-fi or cellular service. It may be worth it to use just one service or another instead of paying for both during your cruise.

When in port, you’ll be connecting to international towers. Phone companies have international plans (sometimes you can simply pay for a single day pass) that allow you access just as you would have at home.

Wi-Fi Service to Use Your Phone in Port Want to save some money? Then you may be able to skip dealing with international plans altogether and just connect to wi-fi hotspots in port. In fact, it may even be free.

To be sure, your wi-fi plan from the ship won’t work in port (unless you are at a private island; sometimes ships extend service to their islands.) But many ports of call offer wi-fi service.

Sometimes there is service sold that will cover the port area. Other times spots like restaurants or shops will offer free wi-fi service to customers as a perk for shopping there.

Either way, it’s a cheaper and easier way of using your phone in port if you are fine with having access on a more limited basis.

Many ports have wi-fi service at shops or restaurants that can get you access while you’re there. It’s an easy way to check in back home if you don’t need constant access.

Using Your Phone on a Carnival Cruise

As mentioned above, we recommend using the ship’s wi-fi to use your phone . This will allow you to make calls (you may have to use an app like WhatsApp to do so), send messages, email, and browse the web.

To access Carnival’s wi-fi, you’ll have to sign up for one of three packages :

Social (~$15 per day) — Offers access to social media sites like Facebook, Twitter, Instagram, WhatsApp, Snapchat and more. It also provides access to airline sites. However, it doesn’t include access to most of the web, nor does it support in-app calling, streaming services (Netflix, Spotify, YouTube), or Skype.

Value ($20 per day) — Offers everything in the Social package, with the addition of popular news, weather, banking, finance, and entertainment sites. However, it still doesn’t allow streaming or Skype/FaceTime calling.

Premium (~$21 per day) — Offers the fastest speeds on the ship and full web access. While Carnival’s website says this plan doesn’t support video streaming (outside Netflix) or FaceTime calls, we’ve personally done both with this plan. If you are a heavy phone user on your cruise or want to make video calls, then you’ll likely want the Premium package.

You can purchase a plan at a discount before your cruise starts or you can simply purchase when you are on the ship. Note that shipboard prices are higher than what’s shown here.

Read more about Carnival’s internet service here .

Using Your Phone on a Royal Caribbean Cruise

Just like with Carnival and other major cruise lines, we think you’ll be best off connecting to the ship’s wi-fi in order to use your phone on a Royal Caribbean ship.

The cruise line offers VOOM internet access across its fleet, which is touted as one of the fastest wi-fi services of any major cruise line. With it, you can hook up your phone to wi-fi and make calls (via wi-fi), text, use apps, and browse the web.

Prices are not set in stone, but vary between around $15-25 a day. Discounts are available for ordering online ahead of time.

Read more about Royal Caribbean’s Internet service here .

Using Your Phone on a Norwegian Cruise

Norwegian offers two different levels of wi-fi access on their ships that allow you to connect with your phone. From there, you can use wi-fi to send messages, talk, and send email to keep in touch.

First is the Unlimited Wi-Fi Package ($30 per day) that includes access to things like Facebook, Twitter, and Snapchat, along with the rest of the web. This includes apps like WhatsApp, iMessage, and FaceTime, allowing you to keep in touch. However, it doesn’t allow streaming services.

Second, there is the Unlimited Premium Wi-Fi Package ($40 per day), giving you full access to the web and streaming services — including YouTube, TikTok, and Netflix. With this level of service, making calls, sending texts, and video chats are no issue.

You can read more about NCL’s internet service here .

Using Your Phone on Other Cruise Lines (Disney, Celebrity, Princess, and Others)

As you can see, the easiest way to use your phone on a cruise is to use it to connect to the ship’s wi-fi. While we’ve spelled out more details for Carnival, Royal Caribbean, and Norwegian Cruise Line, this method will work on any ship you sail.

Through the wi-fi offered on your cruise ship, you should be able to connect and use your phone just as you would on land. This includes web browsing, messaging, and calls through wi-fi. Just keep in mind that you might have to upgrade to the highest-tier service in order to get full benefits of the internet like streaming and video calls. In our experience, lower-tier wi-fi plans are slower, meaning choppier connections on things like video calls.

Have more questions about using your phone on a cruise? Let us know in the comments below.

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Hey Tanner: Thanks for the great article. We are going on Norwegian to the Panama Canal. My cruise buddy has Verizon and wants to make a voice call to her husband. He does not know how to use WhatsApp or FaceTime. Can they make regular voice calls using the ships Wi-fi? We understand that she can call him from ports with her Verizon Travel Pass, but she is concerned about sea days. Thanks!

Typically phones have a “call over wi-fi” setting. I’ve used it before and it worked well, but usually I use Facetime to call back home.

Tanner – I will going on a Norwegian cruise and would like to use WhatsApp for audit calls. I don’t need to make any viedo calls. Can I get by with the Unlimited plan or do I need the Unlimited Plus?

My advice is to always go with the fastest plan just because in general speeds are slower on cruises (getting better in some cases with Starlink).

But it looks like voice calls don’t require that much bandwidth. My suggestion is if you only want access for these calls, then opt for the cheaper plan and test it out. If it’s not enough, then you can always upgrade.

Tanner, my brother in – law just started his job on a cruise ship – they are provided only 5 gigabytes per month for phone use – he uses what’s app – what can advise him to do to get more gigabytes ? Approximate cost ?

I’ll be perfectly honest: the Royal Caribbean cruise was fantastic except for the beverage package issue, gratuity, and the cell service/internet packages. For the price of the cruise, surely you could include water, tea, coffee, and fountain soda. Those are cheap! I did know ahead of time that 18% gratuity was added to everything, yet for some reason I bought the gratuity package. Then would forget and add tip above the 18% plus the gratuity package. I know I’m responsible, but still felt taken advantage of. AT&T charged me 100.00 within 3-4 hours (started before we even left port). Then cut off service to “protect” me. So I pay another 100.00 for their “international data plan”- which is NOT 10.00 a day. Then I pay 75.00 for better internet speed through Royal. Guess what- 275.00 and I STILL couldn’t use my phone half of the time. I felt nickeled and dimed to death between just getting a bottle of water and checking my work email. And now that I’m home, my phone has ZERO internet. Sigh. FYI: This was my first cruise, but I did research the best I could ahead of time. I didn’t even think about the cell issue. But really- RC is first class.

Do you know if you can get reception on the ship from an island nearby if you are docked at a tender port, or is that still too far away? I have a virtual doctor visit the day I’m in Grand Cayman that I really don’t want to cancel and I would rather use my international phone plan then waste my limited ship wifi minutes.

We’re traveling on Cunard next month. Their website says that even if a phone is in airplane mode but connected to the ship wifi, voice call charges will still be incurred by the cell provider. That doesn’t make sense. Are they just saying that to protect their “assests”?

Never heard that before. I’d likely just take them at their word and plan around it.

If I purchase the cruise plan through AT&Tfor 100$ Do I still have to purchase the wifi on princess as well?

Does regular wi-fi calling (Not WhatsApp) work on Carnival social plan?

That I don’t know. I haven’t personally tested it.

I have straight talk, would I still be able to call or txt since it’s a pay as I go an each month. We will be on Carnival Horizon in October.

Well at sea you won’t have service, but you can hook up to the wi-fi and use your phone that way.

If I purchase the International Plan on Verizon, will it connect to the ship’s tower? I am going on Carnival Horizon in March 2023 to the southern Caribbean (Aruba, Bonaire, Dominican Republic). If I’m signing up and paying for this plan, I want to make sure I actually have coverage my entire cruise (on and off the ship). Can you help?

I’m not sure how the service works on the ship (I personally use wi-fi). You’ll need to contact your carrier to ask as it’s their plan.

GOING TO BAHAMAS AND ORLANDO FLORIDA. WHEN IN FLORIDA AND I AM OFF THE SHIP CAN I USE THE PHONE TO CALL AND TEXT WITHOUT BEING CHARGED MORE THAN MY NORMAL BILL. I WONT BE ON THE SHIP USING THE PHONE ONLY FOR PICTURES. I AM GOING ON NCL AND I AM A VERIZON CUSTOMER

Depends on your plan, but likely not. Most of the time, however, you can get a short-term international plan for cheap:

https://www.verizonwireless.com/solutions-and-services/international-travel/

everyone gives info for making calls, etc. what about getting calls???? have a disabled son and I need contact with him each morning around 6 am Central. how do I arrange that?

The best idea we can suggest is to sign up for the Internet package and use a program like WhatsApp to talk.

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What to Expect on a Cruise: Using a Cell Phone

The cost and reliability of cell phone service on a cruise is a huge concern for almost everyone considering cruising these days. The mere concept of venturing onto the vast ocean without the comfort of nearby cell towers is daunting. “Can I get cell phone service on a cruise?” we wonder as we peruse the tempting options for cruising across the globe. The simple answer is yes, but that begs the next question: “How to use your cell phone on a cruise ship.”

Because we know the topic of cell phone use on a ship can be confusing, Cruise Critic went digging for the details, not only the specifics of the individual cruise lines, but of the major cell service providers, which you may still be able to rely on for cell service on your cruise.

On This Page

Can i make calls from my cell phone on a cruise, can i send or receive text messages how much will it cost, how much does it cost to use the internet on my phone if i'm roaming, will i be charged for unintentional phone use by my cell company, can i use my apps on a cruise without being charged extra, are there any apps provided by my cruise that i can use on the ship, can i use wi-fi on my cell phone, can i video chat like zoom, skype or facetime, can i use the ship's phone to call home.

Technically you can use your cell phone on a cruise, but it's not always possible. Depending on where your ship is at any given moment, you might or might not have a phone signal through your own carrier. When you do have one, it's coming through an at-sea provider (Cellular At Sea for many cruise lines) and is considered a roaming charge by your cell carrier.

Unless you are on your at-home cellular provider’s cruise or international plan, rates can be exceptionally high. Verizon offers a $20 per month international plan for use on select cruise ships and airlines. If service is available on your cruise, you will receive an automated pop-up explaining the plan and its charges. T-Mobile’s Magenta and Magenta Max plans come with talk, text and data in 210 countries and onboard some cruise ships. Verify your plan’s coverage before leaving home.AT&T offers a $50 talk and text cruise plan and a $100 plan that includes some data..

When you're in port, your cell signal will typically switch to a carrier from the country or island you're visiting. Roaming charges in these areas vary; you'll want to check with your carrier for the pricing for each country you're visiting, some, like Mexico, Canada, and some Caribbean islands may be included in your plan. And even if they aren’t covered, the charges may still be lower than what you would pay onboard the ship.

It's possible to send and receive text messages at sea on a cellular signal, as long as you have a signal through your ship's roaming network. (Just make sure you turn on data roaming in your settings.) Texting costs a lot less than a voice call -- usually in line with standard, international "pay as you go" rates. Most major carriers charge $0.50 to send a message or deduct messages from your monthly allotment.

As we said in the previous answer, many carriers also offer discounted international packages, where you can either prepay a flat fee for a set amount of text messages and/or data to use overseas or pay a flat daily fee for unlimited text messages and data usage. Check with your specific provider for details. On the flip side, you have no control over incoming text messages, so if you receive any while you are using your phone via the ship's signal, you will be charged.

Alternatively, turn off your cellular data and use your phone's Wi-Fi capability to send and receive text messages (such as iMessages on an iPhone). You can also use messaging apps like WhatsApp, which will also function over your ship's Wi-Fi network. Since you're probably already paying for Wi-Fi, this can be a more economical option than buying Wi-Fi and paying for roaming charges on your phone.

Data use onboard a cruise ship is ridiculously expensive, especially because it tends to add up quickly. Always remember to put your phone in airplane mode or turn off data roaming before you head out to sea and don't want to be smacked with a hefty bill upon returning home.

Even in port, the rates get pretty high. Most carriers, however, offer special plans or travel passes (for an additional fee) that allow you to use your domestic plan allowances while in port. Most T-Mobile plans include unlimited texting and data at up to 2G speeds in 210-plus countries. On the other hand, Verizon's TravelPass and AT&T's International Day Pass charge $5 to $10 per day for travelers to text, call and use data based on the plan they have at home. Without the pass, pay-per-use data rates for both carriers costs more than $2.00/MB on land.

Bear in mind that there also might be a limit to how much data you can use per day while in port, and you'll be charged an overage fee each time you exceed it. If your plan doesn't include international data and you don't want to purchase a travel pass, you can always look for Wi-Fi at a local restaurant or bar.

If you do wish to access the internet while onboard, you can connect to the ship's Wi-Fi. As we mentioned, most ships charge for Wi-Fi usage, so you'll need to compare data roaming prices against the ship's internet charges to see which is a better deal.

To ensure you are not charged by your phone company on your cruise, you have two choices: Turn off your phone as soon as your cruise ship leaves port, or, if you want to use offline applications, put your phone into airplane mode. If you plan to use the ship’s Wi-Fi, turn that on separately after putting your phone in airplane mode.

Related: Internet at Sea: 7 Things You Need to Know

You won't pay extra for using any app that does not require data or is not connected to the internet. Apps such as games, food diaries and music or video players that have content already downloaded onto the phone can be used while your phone is in airplane mode without racking up any charges. You also can use your phone as an alarm clock, but you'll have to manually set the time if the time onboard changes.

Using your phone to take pictures won't incur any charges, but they won't be backed up to the cloud unless you're connected to Wi-Fi on your ship or in port. Any apps that must be connected to the internet to work -- such as Facebook, Instagram, Twitter and Instagram -- won't work without data or Wi-Fi, and if they're connected to data, they will quickly rack up charges you don't want to pay.

Most cruise lines provide at least one app for their passengers, though not all can be used while on your cruise ship (some are targeted at people still researching and planning their cruise vacations). For apps designed to be used onboard, you do not need to pay to use them for functions like looking at deck plans, making restaurant reservations, looking at shore excursion choices, checking your onboard spending and other similar activities. Some apps provide communication features like texting or calling other people on the same ship who also have the app. This feature can cost money, depending on your cruise line. Check with your cruise line to find out which app(s) it offers , which ships support app functionality and if there are any costs associated with using them.

Related: 16 Cruise Apps You Need Right Now

Yes, you can use the Wi-Fi feature on your cell phone to connect to your cruise ship's Wi-Fi, but you will have to purchase an internet package. Make sure you have disabled location services and auto refresh on all apps (like email apps) that aren’t in use so they don’t burn through your Wi-Fi plan needlessly (if there are daily limits). If your phone has Wi-Fi calling capability, you can make calls, but again, you'll need to weigh the details of your cruise's Wi-Fi package in terms of data limits and overage costs (not to mention Wi-Fi quality). Many ports offer free Wi-Fi to cruisers, but be aware these are open networks with limited security in place.

Only a handful of cruise lines -- including Carnival, Royal Caribbean, Celebrity Cruises, Disney Cruise Line and Princess -- have invested in high-bandwidth, high-speed internet capable of supporting Zoom, Skype, FaceTime and other video chat platforms.

Yes, you can use the ship's phone to call home. Prices are high, but can be a little less than what your cellphone company will charge you. For instance, Royal Caribbean charges a hefty $7.95/minute, but Carnival only charges $1.99/minute. If you really need to make a phone call during your cruise, your best wallet-conscious bet is to wait until you're in port and use Wi-Fi calling or buy a phone card. You can also check with your phone carrier to see if there is an international calling plan you can purchase for the duration of your trip for use in port. An international calling plan will often significantly lower the per-minute cost of any phone calls you make while traveling (but won't cover calling or use on sea days).

For More Information About Phones and Internet at Sea, Check Out the Following:

Quick Tips for Using Your Phone on a Cruise Ship

Connecting at Sea: Internet and Phone Use Onboard

19 Cruise Apps You Need Right Now

Texting on a Cruise: 7 Cruise Line Messaging Apps

5 Free Photo-Editing Apps to Download Before Your Next Cruise

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Celebrity not answering phone calls?

By Guest TopoChico, May 3, 2022 in Celebrity Cruises

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Guest topochico.

Has anyone else been trying and unable to reach customer service?  I’ve tried for the past three days, all times of day, and can not get an agent.  Total hold time has been over six hours…

I haven’t had this problem before. 

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20 minutes ago, TopoChico said: Has anyone else been trying and unable to reach customer service?  I’ve tried for the past three days, all times of day, and can not get an agent.  Total hold time has been over six hours… I haven’t had this problem before. 

I called the Captains Club this morning and my wait time was less than five minutes. 

Just now, davekathy said: I called the Captains Club this morning and my wait time was less than five minutes. 

Can you please post the Captains Club phone number? We are Elite. 

I have never, ever been on with X where I never got a representative.

I have been on hold at times up to an hour but eventually got connected to a rep within that time.

How many live reps do you think they have ?

Yes, I agree it becomes frustrating, but just think about this, how many folks are calling X everyday.

11 minutes ago, LorraineP said: Can you please post the Captains Club phone number? We are Elite. 

1-800-760-0654. 

4 minutes ago, davekathy said: 1-800-760-0654 . 

Thank you. 

I got through about 1:30 with less than 5 min wait.

2 hours ago, LorraineP said: Can you please post the Captains Club phone number? We are Elite. 

When you need to get info, the website is often helpful

17 hours ago, LorraineP said: Can you please post the Captains Club phone number? We are Elite. 

I need to cancel and need to speak to someone. Since I have a job, I don’t have all day every day to call…..  Got thru to Captains Club and they don’t handle cancellations, transferred me and now on hold again, 28 minutes so far.   Spent so far close to 7 hours on hold. That’s ridiculous. 

17 hours ago, m8zenblue said: I have never, ever been on with X where I never got a representative. I have been on hold at times up to an hour but eventually got connected to a rep within that time. How many live reps do you think they have ? Yes, I agree it becomes frustrating, but just think about this, how many folks are calling X everyday.  

Not. Enough. Funny the booking-a-new cruise phone line has plenty of agents with no hold time. 🙄

15 hours ago, Alakegirl said: When you need to get info, the website is often helpful

Oh, they have a website? 

50 minutes ago, TopoChico said: Oh, they have a website? 

The CC doesn't have a dedicated website or Email adress. 

18 hours ago, LorraineP said: Can you please post the Captains Club phone number? We are Elite. 

Not sure what your Captains Club status has to do with calling CC?

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