der tour weidenau

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DERTOUR   Reviews

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Reviews 3.2.

2,718 total

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Awful business

Awful business, very unhelpful and sucks the fun out of everything

Date of experience : April 05, 2024

Reply from DERTOUR

Thank you for your helpful feedback

Excellent service and great holiday

All worked exceptionally well. Friendly service, booking right as described and in a great hotel at good value price for a family hotel holiday in Switzerland. Will definitely be using DerTour again.

Date of experience : February 03, 2024

Wont be booking with this company ever again

Booking number from Slovakia: 190696658 Booked holiday of lifetime for myself, husband and 2 yea old son, to only experience the worst management of what the call emergency situation. Been treated without any human touch minute we arrived at airport, where we were informed flight is not going ahead, and been put into bus to travel 5 hours to another airport with no food etc offered, to arrived to plane and been mistreated by the crew, just took all the join and excitement of holiday we work so hard for and looked forward to. I could put so much detail in here, just it will be the longest review in history. NOT NICE COMPANY TO DEAL WITH - SLOVAK BRANCH. BE AWARE!!!!! Will never book trip with them again

Date of experience : December 19, 2023

Dear Zuzana Hruz Day, thank you for your feedback. If you could send us a reference number, we will check this. Kind regards, Your DERTOUR-Team

Wow, nice little gift

Wow, I booked a flight and accommodation package recently with Der Tour via booking.com and received a lovely little package in the post with my itinerary and my rail pass + a nice wallet. Thank you for going above and beyond to make this a special and old fashioned experience. You’ve won me as a customer!

Date of experience : November 30, 2023

Hi Lulu Lopez, thank you. Your DERTOUR-Team

Never again. Unfair marketing.

I had booked my 4th stay in the same hotel, this time unfortunately via DerTour. DerTour had described in the offer room of another category vs what they had provided in the booking code. Local representative, contacted by the Hotel was very rude, he told me that I haven’t booked anything directly from him and offered me nothing but to pay for the room upgrade to get the room as described in the offer. Hotel charged me 80 Euro per night, 800 Euro in total on top of what had originally paid. I’m the booking confirmation there is no room description, just a code that tells nothing for normal people. Also company doesn’t provide any contact details and do not respond via phone provided by aggregator platform (Check24). On other three occasions, booked via other tour operators I got the room exactly as described without any problems. P.S. Dear DerTour representative. I had submitted my complaint via the booking agency immediately. There was no any response on my complaint by the time I wrote my post here. One month later, still nobody had reached out to me via formal channels on this matter

Date of experience : January 01, 2024

Dear Anastasia U., Thank you for your review. We regret that there were inconveniences on site. You are welcome to make a complaint via your agent/travel agency. Thank you very much Your team from DERTOUR

Top and customised experience!

My experience with DerTour could not have been better. From booking my trip to Thailand to choosing my sightseeing tours locally and back home, I was personally looked after. I highly recommend the agency to all friends, family and anyone interested in a trip with absolutely no stress.

Date of experience : August 25, 2023

Toujours pas remboursé intégralement

hello, following your answer on truspilot you indicated that customer service refunded my money. it's wrong I have proof if needed your services are still holding me back €256 for cancellation. while it was dertour who canceled for false arguments

Date of experience : September 06, 2022

Liebe/r makninou, vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir bedauern sehr, dass der Service Ihren Erwartungen nicht entsprochen hat. Um uns zukünftig zu verbessern, haben wir Ihr Feedback intern weitergeleitet. Wir entschuldigen uns ausdrücklich für die entstandenen Unannehmlichkeiten. Vielen Dank Ihr Team von DERTOUR

Thieves, thieves,

Thieves, thieves, thieves! I had made a reservation for an Austrian hotel on Penny-rejsen.de and I had cancelled the reservation within 24 hours prior arriving due the COVID-19 situation. Somehow, Penny-rejesen.de gave to Detour.de all my bank account details and Detour took from my bank account an amount of 980 Euro amount without my authorization and no clear explanation. We reported the company to the local authority and now will get them to court for false pertences. We have never booked into the hotel, the hotel sale the room and they kept the money for themselves. Answer: who should I contact when you don't provide any contact ???

Date of experience : August 19, 2022

Lieber Dimitris, vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass es zu Unannehmlichkeiten gekommen ist. Dem Reservierungssystem zufolge wurde ihnen die aktuellen Stornierungskosten mitgeteilt. Sie können gern Kontakt zu Ihrem Vermittler aufnehmen und Ihr Anliegen mit den Kollegen besprechen. Die Kontaktdaten finden Sie auf Ihrer Buchungsbestätigung. Wir sind uns sicher, das sich hierzu eine Lösung oder Erklärung finden wird. Ihr Team von DERTOUR

Warning for everbody before Dertour…

Warning for everbody before Dertour agency! We do not recommend buying a trip through these travel agency. One week before the departure for the holiday in Madeira - they sent us a notice of the canceled return flight, the day before the departure - the cancellation and two months after the missed holiday, they still did not return the money to us, nor do they communicate. We will resolve the issue through legal means. Be careful.

Date of experience : September 13, 2021

Very bad service

Very bad service. We booked an accomodation, got confirmed that everything was okay and 10mins later the accomodation wasn't free anymore. We called several times and they assured us that we could still book for an additional price of 25 euros per person. A lot of calls later everything was okay, but again they cancelled it some minutes later. Very bad service and you can't trust them. Don't use this site.

Date of experience : August 30, 2019

Olympic tickets cancellation

I booked tickets for Tokyo 2020 Olympics. When international spectators were banned, DerTour were one of the first Olympic ticket resellers (ATRs) to get in touch and offer a refund. The process was simple and the money landed in my account just a week-or-two later. With others I am facing a wait of many months. I sympathise with everybody else who has a negative experience with DerTour, but I am thankful for their communication and speedy refund process. It would have been even better had the handling fee been refunded too, but at least I have had something resembling customer service from them, unlike many ATRs in other countries.

Date of experience : April 24, 2021

No holiday - thanks to Dertour

Booked a travel to Mallorca to 2500euro and suddenly they changed it t 4200euro. We have everything on writing, and they said it was a system failure. But they only gave us 2 options, accept the new price or cancel. This is under al critique.

Date of experience : June 03, 2019

Everything okay

Everything okay with the booking process and preparation of journey. We enjoyed the trip, thanks!

Date of experience : December 23, 2021

bad very bad just bad

Date of experience : August 02, 2020

Dertouristik.com

Diversity under one umbrella

DERTOUR Group is one of the leading European tourism groups. Its tour operators, specialists, hotel brands, destination agencies, business travel experts and its travel agency and online sales shape the travel market. Every year, millions of guests travel with the DERTOUR Group. In all of its activities, the corporate group focuses on showing appreciation and respect towards its customers, partners and employees.  

About DERTOUR Group

Our corporate structure, our management, our parent company rewe group, our corporate culture, our history, our corporate structure.

Distillery Lists

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Weidenauer distillery

Visually a beautiful courtyard, in terms of content a “fruit and grain workshop” - that’s what Oswald Weidenauer himself calls his distillery. In the building from 1830, in addition to poppies and creepers, a Waldviertel crop is processed that has become synonymous with the house. “Ossi” Weidenauer could print “specialist for oat whisky” on his business card. Because the naked oat (it’s really called that!) is more important here in Kottes than the rye. Practically all of the grain comes from our own land. It’s not just oats that go into the wood-fired cauldron. Weidenauer also has einkorn or Johannisrye in its range.

But the bulk of whisky production is made up of oats, which are also available unmalted as Waldviertler “single grain”. For the distiller it’s like “runny oatmeal”, but it also has the single malt to go with it. Connoisseurs will love the comparison with whisky made from malted grain. But with a total of seven bottlings, everyone will find their taste! And it will probably not remain the only purchase in the pretty farm shop.

The distillery in the Waldviertel is called the fruit and grain workshop and has also made a name for itself outside the region, mainly through word of mouth. Oswald Weidenauer practically grew up with the distilling tradition. While father and grandfather still distilled fruit for their own use on a small scale, distilling became his passion for the young farmer. Numerous awards have confirmed that he understands his craft, which finally prompted him to devote himself to a new topic – whisky. A wise decision, especially since the grain is available from our own cultivation. Mainly oats but also spelled and corn have been processed into grain and malt whisky since 1997. In addition to the French Alliere and Limousin oak, the local Mannhartsberger oak provides earthy aromas. The typical taste of grain comes to the fore through a subtle toasting of the barrel. Living with and from nature are the secrets of the Weidenauer family, who know how to use the best available raw materials to mature into whisky.

Weidenauer factsheet

«Waldviertler Granit

Kuenz Naturbrennerei»

Tourism Press

Travel News | Tourism News | Hospitality News

DER TRAVEL AGENCY BECOMES DERTOUR TRAVEL AGENCY

DER Touristik is taking the next step in its leading brand strategy: At the turn of the year, DERTOUR travel agency will replace the previous brand DER Deutsches travel agency.

“The continuation of our travel agencies under the name DERTOUR is the next logical step for a uniform brand presentation at all contact points, towards an integrated tourism brand,” emphasizes Ingo Burmester, CEO DER Touristik Central Europe. The travel agency chain benefits from the awareness and positive perception of the DERTOUR brand. Burmester is convinced that “strong brands create trust”. “Through joint campaigns and joint marketing, we can make optimal use of synergies and thus offer our customers important guidance.”

Under the leading brand DERTOUR, all levels of the value chain of DER Touristik are bundled under one roof – from the advisory competence and service quality of our own travel agencies to the tour operator brands and destination agencies to our own hotels. “Our new brand signals to the outside world that we are even stronger as part of this network – which gives our customers even more security,” continues DERTOUR travel agency managing director Andreas Heimann.

The conversion of the more than 400 branches across Germany has been underway since mid-November and is expected to be completed by the end of January 2022. Among other things, the offices are getting new window and facade designs, posters, advertising material and new business stationery. The official changeover date is 01/01/2022. In future, the offices can be found online at www.dertour-reisebüro.de .

The service standards, the quality of advice and the variety of offers will not change: The DERTOUR travel agencies will remain full-range providers and will continue to provide customers with the right travel offer from all of the more than 100 brands that have been offered so far. Through cooperation and partnerships with specialists such as Aldiana, AIDA Cruises, A-ROSA River Cruises, Chameleon and ASI Reisen, DERTOUR has closed white spots in the range in recent months and thus further rounded off the extensive range. The approximately 1,800 travel experts at DERTOUR travel agencies will remain permanent contacts for their customers at their usual location, even under a new name.

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2017 Germany // X5 Siegerlandweg //

Tour 02: weidenau - dreistiefenbach - unglinghausen - eckmannshausen - dreistiefenbach - weidenau //   17 km - 377 höhenmeter - höchster punkt 442 meter - plus 2 bis 6 grad - wolken.

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September 7, 2022

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Gemeinsam mit DERTOUR und Dorint Hotels verlosen wir 2 Übernachtungen inkl. Frühstück und Willkommensgetränk für zwei Personen im Dorint Hotel Kudamm inklusive 200 Euro Bahngutschein für die Anreise nach Berlin. Zentral gelegen erreicht man vom Dorint Hotel Kurfürstendamm Berlin Sehenswürdigkeiten, Shopping Möglichkeiten, den Zoo, den Tiergarten, sowie nahezu unendlich viele Restaurants und Bars fußläufig – das perfekte Hotel für einen Städtetrip!

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