hotel administration in cruise line operations

Master of Science Hospitality Management: Cruise Line Operations Specialization

Chaplin school of hospitality & tourism management.

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Degree Title

Master of Science

May 6, 2024.

Known as the MBA for the hospitality industry, FIU’s online master’s degree in Hospitality Management is an applied business degree that gives you the flexibility to learn in your own space, at your own pace. Within the Hospitality Management master’s degree program, the Cruise Line Operations  Specialization , the first of its kind in the nation, offers students a specialization that focuses on the $23.8 billion cruise line industry. 

The M.S. in Hospitality Management: Cruise Line Operations  Specialization prepares leaders to design and develop customer experiences of the future as it provides students with unique, real-world opportunities to cultivate their academic experiences.

Leveraging its deep connections within the cruise line industry, the Chaplin School of Hospitality and Tourism Management has enhanced its high-quality teaching, state-of-the-art research and creative activity with a degree that addresses the critical need for hospitality and tourism industry leaders in all aspects of the cruise line industry.

Curricula will cover cruise industry law including maritime law, port state laws and international treaties; cruise line leadership including human resources and general management, culture, policy and impact; sustainability including new technology, consumption, consumer demand and local infrastructure; and logistics and shoreside operations including forecasting, research strategic planning, customs, insurance, security and financing, etc.

With record-breaking numbers of “Sunshine State” tourists every year, Florida International University’s Chaplin School of Hospitality and Tourism Management, sits in one of the most strategic locations for any hospitality management school as most of the cruise companies are headquartered in South Florida. Moreover, Florida is home to PortMiami, the No. 1 busiest cruise port in the U.S. More than 6.8 million passengers traveled through PortMiami in 2019, and the port is also home to 20 cruise lines berthing 55 ships. After PortMiami, Port Canaveral, No. 2, is home to 47 vessels and Port Everglades, No. 3, is home to 41 vessels. FIU is in a unique position to offer its students exclusive access to leaders embedded within the cruise line industry, real-time information and current case studies to instruct students on the most salient aspects of cruise line travel and operations today.

Of note, the global cruise line industry is also continuing its steady growth and will need a stream of professionals to fill new positions. Moreover, China is the fastest-growing cruise market in the world and is expected to be the largest by 2030. There are 12 new departure ports and up to three new home ports slated for construction in China. Pre-COVID, it was projected that the Chinese cruise line market would host roughly eight to 10 million guests a year. 

Cruise industry workers are employed on ships and also work in ports, in head offices, in travel agencies and in many other locations. The M.S. in Hospitality Management: Cruise Line Operations  Specialization takes this vast range of managerial pathways into consideration to prepare graduates for immediate application of their skills. The multibillion dollar industry is in need of managers to help support the massive numbers of tourists each year at more than 2,000 cruise line ports worldwide. Additionally, in 2021, 28 new ships launched and more than 17 new ships are on order to launch in 2022 and 2023. Experts indicate that pandemic-induced pent up demand for cruise line travel will propel the industry to new heights in the years to come.

With a wide range of careers, the hospitality industry is one of the largest sectors in the service industry and provides a large number of opportunities for those with an M.S. in Hospitality Management: Cruise Line Operations  Specialization .

Partnerships

The Chaplin School, named for Mr. Harvey Chaplin, Chairman of Southern Glazer’s Wine & Spirits, annually co-produces the Food Network & Cooking Channel South Beach Wine & Food Festival (SobeWFF) along with Southern Glazer’s. The event, largest of its kind in the U.S., generates experiential learning opportunities for as many as 1,200 FIU students each year. Additionally, the Chaplin School has developed many other long-standing relationships with major global hospitality and tourism corporations such as Carnival Cruise Lines (funder of the Carnival Gold Scholars and the Carnival Student Center on our BBC campus) and Marriott International (namesake for the school’s Marriott Tianjin China Program), along with some well-known names among food and beverage producers to the industry such as Bacardi, Badia and Quirch that have greatly contributed to the school’s Restaurant, Culinary and Spirits Management programs. Global corporate partners have been central to efforts to expand funding opportunities to students, serve the local community, provide employment experiences, and deliver the resources needed to advance the quality of education and service provided to students and alumni. Building meaningful relationships with industry organizations has been an integral part of the Chaplin School’s highly-successful existence, earning the #1 ranking for U.S. online hospitality and tourism programs for six years in a row. 

Career Path

Hotel General Manager, Food Service Manager, Entertainment Manager, Food & Beverage Manager, Convention Sales Manager, Supply Chain Manager, Cruise Operations Manager, Revenue Manager, Hotel Development, Entrepreneur.

Non-traditional Career Paths

HR Coordinator

Customer Service Manager

Sales Representative

Recruitment Consultant

Communication Coordinator

General Manager

Income Range

$34,000 - $198,000

Industry Outlook

FL: 11% ⬆️

US: 7% ⬆️

(Sources: Bureau of Labor Statistics and onetonline.org)

33 Credit hours total. No thesis will be required for this track.

CORE COURSES 

HMG 6257  Hospitality and Tourism Industry Research Analysis 3

HMG 6446  Hospitality and Tourism Technology Innovations 3

HMG 6477  Financial Management for the Hospitality Industry 3

HMG 6246  Organizational Behavior in the Hospitality and Tourism Industry 3

HMG 6280  Global Issues in Hospitality and Tourism 3

HMG 6296  Strategic Management for Hospitality and Tourism 3

HMG 6916 Hospitality Industry Research Project 3

HMG 6946  Graduate Internship 3

CRUISE LINE OPERATIONS COURSES 

HMG 6263  Logistics and Shoreside Operations 3

HMG 6261  Cruise Line Leadership 3

HMG 6600  Cruise Industry Law 3

HMG 6260  Sustainability in Cruise Line Operations 3

This is an 11 course, 33 credit program. Both the Strategic Management for Hospitality and Tourism and Graduate Internship should be completed in the final semester.

TENTATIVE COHORT SCHEDULE

HMG 6257  Hospitality and Tourism Industry Research Analysis

HMG 6446  Hospitality and Tourism Technology Innovations

HMG 6477  Financial Management for the Hospitality Industry

HMG 6246  Organizational Behavior in the Hospitality and Tourism Industry

Spring 2023

HMG 6280  Global Issues in Hospitality and Tourism

HMG 6263  Logistics and Shoreside Operations

HMG 6261 Cruise Line Leadership

HMG 6260 Sustainability in Cruise Line Operations

Summer 2023

HMG 6296  Strategic Management for Hospitality and Tourism

HMG 6600  Cruise Industry Law

Requirements

Admissions documents.

The following must be submitted: 

Online master's programs application ($30).

GPA - Minimum 3.0 GPA in upper-division coursework.

GMAT/GRE –Not required if your undergraduate GPA is at least 3.0 in upper-division coursework.

Official transcripts -- All applicants must submit official transcripts from all previously attended colleges/universities. Transcripts must be submitted in sealed envelopes directly from the respective institutions. A four-year bachelor degree from an accredited institution as well as a minimum grade point average (GPA) of 3.0 in upper-division coursework is required. 

Proof of Degree -- Submit official proof of degree: a notarized copy of the original diploma is required if the degree is not posted on the official transcripts.   

Only those applicants who have submitted complete application packets will be considered. Meeting the minimum requirements is not a guarantee of admissions. 

International Students

Proof of English Language Proficiency. If you earned a bachelor's degree in a country whose official language is not English, you must demonstrate English language proficiency by earning a passing score on the Test of English as a Foreign Language ( TOEFL ) or the International English Language Testing System ( IELTS ). TOEFL required minimum score: 550 (paper-based exam) or 80 (internet-based). IELTS required minimum score: 6.5. When requesting official scores, please refer to FIU Institution code 5206. TOEFL / IELTS scores are valid for two years. View list of TOEFL/IELTS-exempt countries .

Graduate programs can use the Duolingo English Test.

Please visit Duolingo English Test for more information about how to register for the exam.

FIU Minimum Duolingo English Test Score: 110

Course by Course Evaluation. If your post-secondary educational history includes coursework outside the United States, you must submit a course-by-course credential translation and evaluation, with grade point average (GPA) calculation included, for all non-U.S. coursework. FIU accepts evaluations/translations from any NACES member evaluation service.

FIU accepts evaluations/translations from any NACES member evaluation services, below are a few FIU recommends:

Josef Silny & Associates, Inc., International Education Consultants 7101 SW 102 Avenue Miami, FL 33173 Phone: 305-273-1616 | Fax 305-273-1338 www.jsilny.org  | [email protected] Visit the  Josef Silny & Associates FIU Form  for details

Official Transcripts Translation. If official transcripts are not in English, a second copy of the transcript must be requested for translation. Both the official translation, as well as the original transcripts, must be submitted to FIU.

Certified Copy of Diploma .  I f you obtained your degree at a foreign institution.

• As a fully online degree,  this program is ineligible to grant/provide F-1 Student visas.  

Official transcripts/translations must be submitted directly by the respective institution(s) in electronic format or mailed in a sealed institution envelope to:  

FIU Graduate Admissions, P.O. Box 659004, Miami, FL 33265-9004  

Address for Express Mail/Courier Services:

FIU Graduate Admissions, Modesto A. Maidique Campus, BT 201, 11200 S.W. 8th Street, Miami, FL 33199

Tuition and Aid

Pursuing your graduate degree is one of the best investments you can make – one that will open doors to personal and professional opportunities. Our tuition costs represent some of the best values in higher education, and we also offer financial aid support to help you reach your goals.

Scholarship opportunities available

Academic Works

FIU offers Academic Works , a website that matches students with relevant scholarship opportunities.  Find the one that’s right for you!  Academic Works is an online scholarship application tool where FIU students can browse and apply for more than 100 scholarships, made possible by the generosity of FIU alumni and friends.  Students can apply after they are matriculated into one of our programs. For more information visit https://give.fiu.edu/business-governance/scholarships/ .

Other Resources

There are other third party resources that prospective students can access while researching on how to pay for school. Below are various links that provide more information on financial aid and scholarship opportunities:

Federal Financial Aid

For information on Federal Financial Aid and the Free Application for Federal Student Aid (FAFSA), please visit our financial aid page .

Under the revised Florida Board of Governors' (BOG) Regulation 8.002, all institutions of the State University System (SUS) of Florida are required to provide students with a side-by-side Tuition and Fees comparison for continuing education programs. The tuition comparisons are made between a traditional program vs. its counterpart Market Rate/Self-Supporting program. This approach provides students an opportunity to become aware of options that are available upon selecting a degree program of study.

Please click on the following link which will take you to a searchable database that provides the side-by-side tuition and fees comparisons for the Master of Science Hospitality Management Cruise Line Operations Specialization: https://continue.fiu.edu/programs/side-by-side-tuition-comparison/embed.html

Top Faculty

Faculty value student exploration and encourage innovation. They serve as mentors and models who challenge and inspire students. Chaplin School faculty members combine strong academic credentials with excellent teaching skills and extensive executive-level industry experience to inspire students to become leaders in hospitality and tourism. Students learn from experts on all aspects of the field from wine tasting to leadership and entrepreneurship to sustainability. Professors are steeped in knowledge about the newest new inroads to outside fields such as healthcare, and the geopolitical influence on hospitality in emerging markets. Faculty also prepare students with sound approaches to financing and networking to help encourage opportunities and innovation.

View Our Info Session

Learn more about the details of our program by listening in to our information session.

Current Rankings List

33 credits required, $27,000 tuition cost.

* Total tuition and fees are subject to change.

100% online

12-month program

Program starts Fall Term

This program grants you access to Career Engage and associated scholarships

#2 Best Online Master’s in Hospitality Management 2020 from OnlineSchoolsReport.com

Ranked No. 1 Best Online Hospitality Management Program by BestColleges.com

Ranked No. 1 for Best Online Hotel Management Programs by AffordableCollegesOnline.com

Chaplin School ranked in top 50 worldwide (QS World University Rankings by Subject), 2019.

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Housekeeping/ Hotel Administration/ Food & Beverage/ Purser

Service and Hospitality Positions are some of the most important jobs in the working model of a cruise ship. Jobs in the service and hospitality arena have been split into four subcategories: housekeeping, hotel administration, food and beverage and pursers.

Housekeeping positions make the ship home-away-from-home for the guests onboard. Members of this team are responsible for the upkeep of the ship and guest living quarters.

Hotel Administration staff positions are very much like those in a hotel or resort on land. Members of this team usually have previous work experience in the area, with responsibilities that include ensuring the accommodation of the passengers is on par with the ship’s high standards as well as taking care of the needs of the guests.

Food and Beverage workers usually enjoy hefty tips to compensate for slightly lower salaries. It is an excellent venue to break into the industry and can be a formal, semi-formal or causal working environment depending on the events a worker is asked to staff.

Pursers, or those working in the accounting department manage the accounts of the passengers, exchange currency for guests and are responsible for basic accounting.

Below, are detailed descriptions of the jobs in these categories and the requirements of each. Also listed are basic salaries, meant to be used as a reference of the earning potential for each job. Most jobs include generous benefits and room and board is included, an important consideration when reviewing listed salaries.

The accountant’s responsibilities include: reporting directly to the hotel manager, auditing, inventory, general budgeting, supply costs and other general accounting duties.

Requirements:

-Accounting experience -Degree in accounting or related field of business or economics from an accredited university/college

Compensation for an Accountant is $1,500 – $2,000 a month DOE

A position as a baker onboard a cruise ship means preparing and baking the many pastries and desserts served onboard. Other kitchen duties are included and a baker reports to supervising kitchen staff for assignments and review.

-Experience and education in baking -Experience baking for a hospitality or travel industry

Compensation for a baker onboard a cruise ship is $1,200 – $2,500 a month DOE

A person in the position of bar back must assist the bartender in maintaining stock within the bar and is responsible for the cleanliness of the bar. Bar back positions have great potential for job advancement.

-Experience working as a Bar Back in a hotel, restaurant or bar -Willingness to train

Compensation for a Bar Back $1,200 – $2,000 DOE and tips earned

Bar Manager

The bar manager is responsible for bar schedules, inventories and for managing bar staff. Bar supply and costs are carefully overlooked by the bar manager and bar operations are closely managed to ensure things are running smoothly. Bar managers need to be sure all bar tenders are appropriately dressed and know an appropriate number of drinks and cocktails sufficient for the demands of cruise ship passengers.

-Previous bar management experience for a larger bar, restaurant, hotel or club -Excellent organizational skills -Leadership qualities -Independent thinker and problem solver

Compensation for a Bar Manager is $2,000 – $3,000 a month DOE

Cruise Ship Bartender

Bartenders onboard a cruise ship must be able to accommodate the drinking needs of a large guest list. This means having a large knowledge of popular drinks and how they are made. Bartenders must be friendly and socialize well with different groups of people. Maintaining the bar area and stock are also part of a bartender’s responsibilities.

-Previous bartending experience -Knowledge of drinks and how they are made -Good social skills and attentiveness to people

Compensation for bartenders is $2,000 -$3,200 a month depending on tips earned.

Bellman typically act as a valet and aid passengers with moving and arranging their luggage. They often need to have a large knowledge of the cruise ship in order to answer questions and give appropriate directions.

-Sociable and friendly personality -Willingness to train or previous experience

Compensation for a bellman is $1,000 -$1,500 plus tips.

Buffet Server

Buffet Servers set-up, stock and attend buffet lines on cruise ships. They also breakdown and help clean when meals change over.

-Experience in the food industry -Willingness to train

Compensation for a Buffet Server is $1,200 -$1,400 a month.

Butchers onboard a cruise ship must make meat orders to comply for large meals. They are responsible for following sanitation codes and for ensuring the quality of meat is of high standard. Meat preparation is also included under the responsibilities of the Butcher.

-Experience as a butcher for large parties

Compensation for a butcher on a cruise ship is $1,200 – $2,000 a month DOE

Busboy positions require an attentive person who is responsible for clearing tables and assisting waiters and waitresses with drinks, bread and other aspects of table waiting. Busboy positions have great potential for job advancement.

-Willingness to train -Attentive personalities

Compensation for a bus boy is $1,200 – $1,800 depending on tips earned

Cabin Steward

The Cabin Steward is responsible for cleaning a certain number of rooms onboard the ship. This includes changing sheets, windows, bathrooms, floors etc. In some cases the Cabin Steward is responsible for cleaning public areas, which can include conference rooms and banquet halls.

-Willingness to train -Previous work in the hotel or hospitality industry

Compensation for a Cabin Steward is $1,000 – $1,5000 a month plus tips.

Chef de Partie

The Chef de Partie must have a strong knowledge of fine cuisines and exotic foods. This person must also be able to organize menus for themed events and is also responsible for cooking and preparing these meals. The Chef de Partie has a cooking staff to aid him/her in these responsibilities. Food displays and presentation are also the responsibilities of the Chef de Partie.

-Two years experience preparing cuisine in an International venue -Certified diploma from a culinary school/college -Experience working in a five-star establishment -Organizational and leadership skills are a must

Compensation for a Chef de Partie is $1,900 – $2,500 a month DOE

Chief Cabin Steward

The Chief Cabin Steward is responsible for the work of the other Cabin Stewards; evaluating the quality of their work and maintaining a high standard among his/her workers. The Chief Cabin Steward is a leadership role and works directly with the Head House Keeper as well as maintaining the cleaning responsibilities of certain cabins onboard.

-Experience working in a hotel or cruise ship -Administrative and managerial skills -Organizational skills and leadership qualities

Compensation for a Chief Cabin Steward is $2,000 – $2,5000 a month plus tips earned.

Chief Purser

The Chief Purser is an important role onboard a cruise ship. A person in this role acts as an onboard accountant, managing members of his/her staff and delegating responsibility. All revenues made onboard, as well as payroll, staff visas and passports, passenger safety boxes, currency change, details involving immigrations and customs and passenger credit accounts all fall under the responsibility of the Chief Purser.

-A college degree in accounting, finance, hospitality or extensive managerial experience -Administrative and communication skills -Leadership skills -Work experience as a purser prior to application

Compensation for a Chief Purser is $3,000 – $5,000 a month DOE

Chief Steward/Housekeeper

The Chief Steward or Housekeeper concerns him/herself with the state of cleanliness onboard the ship. Overseeing cleaning staff, maintenance equipment, supplies and the quality of work completed are all responsibilities of the Chief Steward/Housekeeper. Room services, bell service and cabin service also fall under the responsibilities of the Chief Steward/Housekeeper. A person in this role reports to a supervisor, typically the Hotel Manager.

-Experience delegating and overseeing staff -Willingness to learn the position -Communication and leadership skills

Compensation for a Chief Steward/Housekeeper is $1,600-$2,400 a month DOE

Cocktail Server

Takes orders and delivers cocktails to the bar and lounge areas.

-Experience as a cocktail server -Knowledge of popular alcoholic drinks

Compensation for a Cocktail Server is $1,600 – $2,400 a month depending on tips earned

IT Manager/Computer Systems Manager

A person in this role has different responsibilities each day. With the use of technology and computer systems increasing on a cruise ship, people with extensive knowledge of how they work and the ability to troubleshoot problems are in higher demand. The role of Computer Systems Manager is one that ensures all computer systems and hardware onboard are functioning properly. They would be in charge of managing an IT staff and would help implement new systems onboard. Extensive knowledge and experience with computer systems is a must.

-Extensive professional experience in the field -A degree in Computer Science or related field -Managerial experience and leadership skills -Ability to work well with layman’s terms

Compensation for an IT Manager is $6,000 – $7,000 a month

Dining Room/Head Waiter

The Head Waiter oversees the wait staff and assists them with their responsibilities. He/She leads by example and typically serves larger or VIP sections during dining hours and special events.

-Administrative or managerial experience in a hotel or restaurant -Experience waiting tables in a five-star establishment

Compensation for the Head Waiter is $2,400 – $3,800 a month depending on tips earned

Dining Room Manager

The Dining Room Manager oversees the service of the dining room. He/She is responsible for delegating and assessing the quality of work of the wait staff.

-Administrative or managerial experience in a hotel or restaurant -Previous work experience as a Maitre d’ in a cruise ship

Compensation for a Dining Room Manager is $2,600 – $4,000 a month DOE

Executive Chef

The Executive Chef is responsible for nearly every aspect of food onboard the ship. Ordering, quality control, disease and code regulations, some cooking and food preparation as well as overseeing kitchen staff are all responsibilities of the Executive Chef.

-Administrative experience -Leadership skills -Degree from an accredited culinary school -Professional working experience and experience in kitchen management -Knowledge of ordering and cost calculations on a large scale

Compensation for an Executive Chef is $3,000 – $4,000 a month

Food and Beverage Manager

A Food and Beverage Manager oversees the areas of the ship where food and beverages are served. Ordering in bulk, the food budget, calculations and costs on a large scale, working closely with other members of the kitchen staff and the quality of food onboard are all the responsibility of the Food and Beverage Manager.

Requirements :

-Administrative and managerial experience -Food Handlers Health Certificate -Experience in culinary arts -Knowledge of up to day food and beverage laws and codes

Compensation for a Food and Beverage Manager is $3,000 -$4,000 a month

General Cook

A person in this role prepares and handles food for the cooking needs of the ship. The General Cook reports to his/her superior.

-Applicants with a degree from a culinary school are encouraged to apply -Experience in the hospitality industry, work on a cruise ship is preferred -Experience serving and prepping food on a large scale

Compensation for a General Cook is $1,800 – $2,000 a month

Gift Shop Manager

The Gift Shop Manager staffs and schedules the gift shop. Inventory, ordering, stocking, displays, retail and good customer service are all responsibilities of the Gift Shop Manager.

-Administrative skills and experience -Managerial experience in a retail setting -Customer service skills and sociable personality

Compensation for a Gift Shop Manager is $2,500 – $3,100 a month

Gift Shop Sales Assistant

This person assists the retail manager in his/her responsibilities. Staffing the gift shop, offering customer service, inventory, stock and retail are all included.

-Experience in retail

Compensation for a Gift Shop Sales Assistant is $1,600 – $2,000 a month

Hotel Manager

The responsibilities of the Hotel Manager are many. This person works closely and reports to the Captain about the state of the ship. Training and supervising hotel staff, working directly with guests to field questions and concerns all fall under the role of Hotel Manager. Most importantly the Hotel Manager works hard to ensure the quality of the ships environment is on par with the standards of the cruise line.

-Applicants with a degree in hospitality or management are encouraged to apply -Working experience in a lesser role with similar responsibilities in a hotel -Administrative and managerial experience with two years of work experience -Organizational and communication skills

Compensation for a Hotel Manager is $4,000 – $5,000 a month DOE

Members of the IT staff are required to have a large knowledge of computer systems and troubleshooting. Implementing new systems and assisting the Computer Systems Manager are also the responsibility of members of the IT staff.

-A degree in Computer Science or related field -Work experience in a similar role -Communication and people skills -Ability to work with Laymen

Compensation for IT staff is $4,000 – $6,000 a month DOE

Laundry Staff

Members of the laundry staff wash, dry, and dry-clean the laundry they gather from different areas on the ship.

-Willingness to train

Compensation for a Laundry Staff member is $700 – $900 a month.

Maitre d’ Hotel

The Maitre d’ on a cruise ship is a very important position onboard. The Maitre d’ offers the best quality dining service to passengers as is possible. Thus, the Maitre d’ trains the staff in correct serving techniques and high serving standards. He/She supervises the quality of the food and beverages to ensure they are up to standard.

-Applicants with a culinary degree or background are encouraged to apply -Two to three years work experience as a Maitre d’ or as a server -Hotel and hospitality experience -Food Handlers Certificate -Sociable personality and enthusiasm for working -Managerial and Administrative skills

Compensation for a Maitre d’ is $3,000 – $3,500 a month DOE

Pastry Chef

The Pastry Chef is responsible for baking and preparing the many pastries onboard a cruise ship. In the case that the Pastry Chef has a staff, he/she would delegate and supervise responsibilities of those members and all would be responsible for presentation and display.

-A background in culinary arts -Previous work on a cruise ship or hotel -Previous experience working with large scale operations

Compensation for a Pastry Chef is $1,900 – $2,400 a month DOE

Program Coordinator

The Program Coordinator works with members of the performing staff on scheduling. He/She also writes the daily newsletter and makes updates to the ship’s intranet.

-Excellent written and verbal skills -Computer skills

Compensation for a Program Coordinator is $1,800 – $2,400 a month

Purser Staff

Members of the Purser Staff are trained and well versed in immigration and customs laws, and are responsible for the ships documentation when traveling. They also handle passenger accounts, ship revenues and other financial matters onboard. They must be excellent with customers because they are often dealing in customer service, fielding questions and complaints with sensitive financial issues.

-Degrees in finance or accounting is preferred -Previous work experience in the hospitality industry -Excellent communication and working skills

Compensation for a member of the Purser Staff is $1,000 – $2,000 a month

Receptionist

Receptionists check passengers in and out during arrival and departure. They settle accounts at the end of the cruise and field questions and complaints.

-Good customer service skills -Organizational and communication skills -Previous work in the hospitality industry -Knowledge of the functions of the cruise ship from an administrative standpoint

Compensation for a Receptionist is $1,800 – $2,400 a month

A Sous Chef is an integral part of any functioning kitchen. A Sous Chef on a cruise ship works closely with the Executive Chef and prepares the food and the kitchen for the respective meals onboard.

-Work experience in a kitchen onboard a cruise ship or in a hotel -Degree from a culinary school -Managerial or Administrative service

Compensation for Sous Chef is $2,500 – $3,500 a month DOE

Wine Steward

The Wine Steward is the wine professional onboard the cruise ship. He/She often answers questions about wine history, making, products and vineyards. He/She also makes suggestions about wines for the menu and can make personal suggestions based on the needs of the passengers. The Wine Steward is highly knowledgeable and must work well with passengers.

-Proven experience in a four or five star establishment as a Sommelier -Education experience in wine -Sales skills

Compensation for a Wine Steward is $2,500 – $3,500 a month DOE

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If sea waves and beaches fascinate you, and working on a cruise ship is your ideal job, consider charting a successful career while on board. Isn't that thrilling? It's thrilling, especially in light of the ever-expanding hotel industry. The abundance of career prospects in the cruise ship operation field makes it an excellent choice for you.

What is Cruise Ship Operations?

This program is designed to provide students with the information and skills necessary for a successful career in the cruise industry's hospitality and food and beverage operations, as well as an essential understanding of aspects of life and work on a cruise ship. Students will learn about the cruise industry as a whole, including its history, participants, passengers, legislation, and issues such as safety, security, and professionalism.

How is Cruise Ship Management the right career option for you?

For those with a variety of hospitality backgrounds, cruise ship operations provide a broad variety of opportunities. From preparing exquisite meals to finding a guest's new lodging, each cruise ship operations manager plays a key role in ensuring the highest quality of service to passengers. While their responsibilities may prevent them from taking in every Caribbean vibe or Atlantic landscape the ship passes through, living in the comparable of a five-star hotel for long durations has its own set of benefits.

Cruise Ship operations management is your go-to career option if the following points excites you:

Working on a cruise ship gives you the opportunity to meet people from all over the globe. It not only allows you to make international connections, but it also aids in the development of a self-assured persona.

The employer is normally responsible for living expenses such as housing and food. Cruise ship operations management jobs need you to be aboard the ship for at least six months of the year, making it simple to save money while living a luxurious lifestyle.

This industry's rate of advancement is fairly rapid, making it an excellent choice for those looking for a quick track to success.

Apart from the opportunity to travel to far-flung regions of the globe and secure a bright future, a job in cruise ship management offers these benefits

Last but not least, the possibility to travel the world for free is one of the most appealing aspects of the job.

Although the hospitality and tourism industry is one of the world's fastest expanding and most dynamic, there is still a scarcity of skilled and experienced personnel. One of the most fascinating careers available is in the cruise ship hospitality sector. 

ITM’s certificate course in cruise ship operation can help you jump start your career.

Excited for a whole different challenge and adventures? Join Cruise Ship Management today!

The environment and the savings are two of the most appealing aspects of working on a cruise ship. Staff employees earn money while working in a luxurious setting that includes free housing and board, medical insurance, and medical care, as well as the possibility to travel throughout the world. Typically, cruise lines give airline tickets to and from the ship's port, as well as discounted cruise rates for family members.

Most cruise ship occupations do not lead to long-term careers, and the sector, particularly in recent years, has a high staff turnover rate. Whether they find a new job, opt to return to school, or simply tyre of living a nomadic existence, people eventually come back to land. For executives, this can involve hiring and training new employees on a regular basis, just to lose them the following season.

Getting a job as a manager aboard a cruise ship usually requires hospitality training and prior experience (on land or at sea) in a specialized area. The following are some examples of cruise ship management jobs available, while job names and descriptions may vary.

These managers are in charge of all areas of the ship that serve food and drink, including budgeting, calculating expenses, placing bulk food orders, and ensuring the quality of the food served.

Supervise and manage all aspects of the foodservice operation, including overseeing kitchen personnel, preparing food, and completing administrative tasks.

All areas of the ship's hotel are under your control. Hotel managers ensure that customers enjoy the greatest quality and service by managing hotel finances, training, and overseeing hotel workers.

Their responsibilities include managing casino workers, tracking casino finances, and delivering great customer service to casino patrons, as well as directing activities and formulating policies for the ship's casino.

Qualification Required:

Individuals with a hospitality management degree (and, if applicable, specialised training) will have an advantage in landing managerial cruise ship positions. The following are some other desirable skills:

Demonstrate excellent communication, organizational, and financial management abilities.

Quickly resolving issues while keeping the customer in mind

A talent for forming successful working relationships with persons of many ethnicities and origins

Ability to adapt to long amounts of time at sea

Cruise Ship Management: Course Overview

The course, which will be supervised by a cruise ship operations expert, will also include guest speakers from cruise industry experts and student trips to cruise ships to provide an engaging presentation of the most up-to-date knowledge and problems in this exciting subject.

After six months of research, you will be given the opportunity to gain experience and confidence in the hospitality business by participating in an industry placement at an international brand restaurant or a five-star hotel. This placement is a crucial part of the programme since it allows you to apply the theoretical knowledge and abilities you've gained throughout your studies in the workplace.

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• Hotel Management
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Diploma in Hospitality & Cruise Ship Management

• Swiss Alpine Diploma
• Study in India

Who this course is for:

Individuals looking for employment in the vast cruise ship industry in food & beverage, culinary arts, housekeeping, front office, guest relations, etc. and then advancing to supervisory and managerial positions after gaining work experience.

Description

The 2-year program is designed to equip students with the knowledge and skills needed for a successful career in the hospitality operations part of a cruise, as well as providing an essential understanding of elements relating to life and work on a cruise ship. As part of the course, students will be studying specialist operational elements such as front office, food and beverage, housekeeping, customer service, effective communication, essential IT skills, and accounting.

Additionally, they will be introduced to the wider world of the cruise industry, its history, players, customers, regulations, concerns such as safety and security.  Please find attached the syllabus of the programme together with the module descriptions.  This is a course that was designed with the help of experts from the cruise industry, thus ensuring that students will be very well prepared for their future career.  Industry placement is an integral part of the programme of study whereby students will undertake a 20-week internship in a 5 Star hotel in the first year.  In the second year they may apply to work on a cruise ship.

What you will learn:

• Hands-on skills in hotel operations including Food & Beverage Management and Rooms Division (Front Office, Reservations, Housekeeping)
• Everything about the cruise industry, its history, players, customers, and regulations 
• Safety and security on cruise ships

Hospitality & Cruise Ship Operations – Year 1

• Modules to be covered over a period of 20 weeks
• The Cruise Ship Industry
• Customer Service & Effective Communication
• Cruise Ship Basics
• Front Office Operations
• Housekeeping Operations & Application
• Food & Beverage Service Management
• Food & Beverage Practicals
• Culinary Theory
• Property Management Systems
• Managerial Accounting
• Essential IT and Research Skills
• Professionalism Seminar
• Industry Placement in a 5 Star hotel

Hospitality & Cruise Ship Management – Year 2

• Cruise Operations
• Food & Beverage Operations Management on Cruise Ships
• The Business & Management of Ocean Cruises
• Financial Accounting
• Human Resources Management
• Organisational Behaviour
• Hospitality, Tourism & Events Marketing & Sales
• Fundamental Methods of Enquiry
• Integrated Project
• Industry Placement on a cruise ship

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John Romaios

BA(Hons) International Hospitality & Tourism Management 2013

Alpine Center: a solid ground to take off towards Hospitality Management.  3 great years that will always stay in my mind! ...read more

Panagiotis Grigoriou

Swiss Alpine Diploma in Hotel Management 2019

I find the training I have received at the Four Seasons Astir Vouliagmeni, prior to its opening, most inspiring. I feel privileged and can foresee a brilliant career ahead of me. ...read more

Irene Kapetanaki

Swiss Alpine Diploma in Hotel Management 2010

I would highly recommend Alpine Center to potential students who wish to build a career in the challenging world of hospitality, and to gain international work experience. ...read more

BA(Hons) International Hospitality & Tourism Management 2020

I have completed my most unforgettable internship in the luxurious 5-star St Regis Hotel in Doha, Qatar:  a 5 months’ internship filled with challenges, learning new skills and techniques ...read more

Patrick Loutfi

Spa Management Specialization 2010

Alpine Center provides courses that cover a wide and valuable range of issues concerning the spa industry and how to operate a spa facility efficiently and effectively. ...read more

Reginald Muteiwa

Swiss Alpine Diploma in Culinary Arts 2020

I gained more than I bargained for thanks to the Alpine family with the chance to interact with individuals from different corners of the world and society, network with successful professionals and organizations ...read more

Maria Katsikea

Marketing and Sales Specialization 2020

To achieve my goals, I trusted with all my heart Swiss Alpine Center, which provided me great learning opportunities, encouraged me all the way for self-improvement and rendered this lifelong education process an exciting journey that one does not want to end. ...read more

Philippe Charalambopoulos

BA(Hons) International Hospitality & Tourism Management 2019

Hospitality Management was not my first choice but it was my final one, I had a passion to work with the people and help the environment. ...read more

Events Management Specialization 2020

My learning experience was beyond expectations. I obtained a sound grasp of the global event industry and advanced my skills in event management. ...read more

Alexander Kyramarios

The fresh, exciting and relevant classes offered by Alpine Center suited my needs perfectly. ...read more

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I hold two qualifications:  A Swiss Diploma in Hotel Management from Alpine Center and a Bachelor of Arts (Honours) Degree in Hospitality and Tourism Management. ...read more

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BA(Hons) International Hospitality & Tourism Management 2023

I advise newcomers to remain open-minded, embrace diversity, and cultivate strong relationships with every member. ...read more

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MSc International Hospitality & Tourism Management 2016

The name “Alpine Center” is synonymous with eminent success and high-reaching progress through setting goals and achieving them. ...read more

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Hospitality Management Diploma Online

I took control of my professional development and studied at my own pace and on my own schedule. Two years later I am so pleased to have learned so much and have earned the prestigious awards from both Alpine & AHLEI. ...read more

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Hospitality Management Diploma Online 2018

Swiss Alpine Center, one of the premier Hospitality & Tourism Business Schools in Europe, was my first and final choice when I decided to further my education. ...read more

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The Hotel Department is also divided into several sections for ease of fulfilling the various tasks. It includes Food and Beverage, Purser (accounting), Hotel Administration , and the Housekeeping sections. The Hotel Manager, often sometimes called Chief Purser, is in charge of the Hotel Operations.

In Focus: Hotel Operations (Disney Cruise Line)

Subdivisions included in this department are the:

• Entertainment
• Youth Programs
• The Salon and Spa
• Photography
• Instructors, etc.

In Focus: Hotel Operations

Job Titles & Departments Include:

• Jobs in the Activity Department
• Jobs in the Entertainment Department
• Jobs in the Food & Beverage Department
• Jobs in the Hotel Administration Department
• Jobs in the Housekeeping Department

Hotel Administration

• Bellman Jobs
• Chief Purser Jobs
• Purser Staff
• Administration Purser
• Accountant Jobs
• Receptionist Jobs

Houskeeping

• Chief Steward/Housekeeper Jobs
• Chief Cabin Steward Jobs
• Cabin Steward Jobs
• Onboard Laundry Jobs

Other Positions

• Salon and Spa Jobs
• Youth Counselor Jobs
• Gift Shop Manager Jobs
• Gift Shop Sales Assistant Jobs
• Audio Visual Coordinator Jobs
• Sound & Light Tech Jobs
• IT Manager Jobs
• Information Technology Staff Jobs
• Computer Systems Jobs
• Shore Excursion Manager Jobs
• Shore Excursion Staff
• Cruise Consultant Jobs
• Photographer Jobs
• Onboard Casino Jobs
• Onboard Nursing Jobs
• Onboard Physician Jobs

A cruise ship hires many people in order to provide the best of services to its passengers. Many positions are only filled on a short-term basis, which gives many opportunities for people to land a short-term job or gig which can last between one cruise or for years. Expertise in your field is needed to get a cruise job in the Hotel Department, but there are also a few entry-level jobs, too.

Those who work in the Hotel Department quickly learn that the work can be hard – and with long hours. Each one will usually have other tasks, too, which are sure to keep you busy. In some cases, the pay is lower – but you are given a free room, and free food, as well as having a chance to see the world. To view the rest of this page, you will need to be a Premium Member.You are visiting the Members Section as a Free BASIC Member . You will only have access to a limited amount of Job Hunting Tools and Content. For full access you will need to upgrade to a PREMIUM MEMBERSHIP. Upgrade Today

Subdivisions in the Hotel Department

You are visiting the Members Section as a Free BASIC Member . You will only have access to a limited amount of Job Hunting Tools and Content. For full access you will need to upgrade to a PREMIUM MEMBERSHIP.

Cruise Ship Job Positions – Hotel Management Jobs

Hotel Operations encompasses the departments of Guest Services, Food and Beverage, and Housekeeping. The largest department is the Food and Beverage department followed by the Housekeeping department. Some cruise lines also include the Entertainment department within Hotel Operations. But, for simplicity sake, we have listed the Entertainment department separately from Hotel Operations.

Hotel Director

Other Job Titles: Hotel Director (Royal Caribbean, Celebrity Cruise Lines, Carnival Cruise Lines), Hotel General Manager (Princess Cruises), Purser, Chief Purser (past cruise industry title)

Note: Royal Caribbean also has a position called Associate Hotel Director that consists of two months in the capacity of acting Hotel Director (while permanent Hotel Director is on leave) and two months as Food and Beverage Manager.

Job Description: The Hotel Director oversees the whole Hotel Operations including the Guest Services department, the Food and Beverage department, the Housekeeping department, and the Entertainment department.

Experience and Skills Required: For example, Royal Caribbean expects their applicants to have at least 10 years of senior management experience on a cruise line or in a luxury hotel.

Typical Rank: 3-1/2 stripes to 4 stripes depending on the cruise line. This position may have the same rank as Staff Captain while other cruise lines have the Hotel Director as a half stripe higher than the Staff Captain, but still below the Captain.

Average Salary: $7,000 and up per month

Marketing and Revenue Manager

Other Job Titles: The onboard Marketing and Revenue Manager is a position specific to Royal Caribbean and Celebrity Cruises ships.

Job Description: Oversees all the revenues onboard the ship and helps implement strategies to increase onboard sales within various departments. Candidate works closely with the Hotel Director and Cruise Director as well as the Training and Development Manager.

Experience and Skills Required: Royal Caribbean states in their job posting, “This position requires a strong ability to analyse revenue streams and related business programs.” The Marketing and Revenue Manager should have experience in leading a team of managers to maximize sales.

Typical Rank: 3-striped officer

Average Salary: $4,000 to $6,000 per month

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Bachelor of Science in Hospitality Management, BS

Program at a glance.

• In State Tuition
• Out of State Tuition

Learn more about the cost to attend UCF.

Putting Hospitality Management on the Map

Ranked as the top hospitality management program in the nation and No. 2 in the world, UCF’s Rosen College of Hospitality Management provides an environment that prepares the next generation of hospitality leaders for a rewarding future. Here, you have an unrivaled opportunity to learn and work with the best in the industry right in the heart of hospitality: Orlando, Florida.

Gain knowledge from leaders who bring decades of experience to the classroom and get valuable first-hand experience through internships, making strong connections along the way. As a hospitality management student, you will learn essential principles and practices such as accounting and finance, tourism, marketing, and the industry and culture of wine. But it’s more than skills and knowledge. Courses give you a global perspective, emphasizing creative decision-making techniques and the behaviors and attitudes needed to succeed in the service industry whether you plan to stay nearby or travel the globe.

You’ll have plenty of opportunity through internships and other engagement opportunities at attractions and theme parks, cruise lines, convention and trade shows, and hotels and restaurants.

Related Programs:

• Entertainment Management, B.S.
• Event Management, B.S.
• Restaurant and Foodservice Management, B.S.
• Lifestyle Community Management, B.S.

Undergraduate Application Deadlines

• International

Ready to get started?

Start Your Application Today

Ready to get started? Take the next step to save your spot at UCF.

Check out your application requirements. See what freshmen and transfer students need to apply.

Short on time? You can start your application today and come back later to finish.

Course Overview

Lodging operations.

Explore the basic principles of operating a lodging facility, including accounting, housekeeping, engineering, front desk and guest services.

Restaurant Management

Take part in discussions integral for the successful management of restaurant and food service organizations.

Hospitality Management & Leadership Fundamentals

Cover foundational concepts and principles of service industry management and leadership — from hotel to restaurant to travel industry matters.

Hospitality Skills You’ll Learn

• Build a solid foundation of skills — from communication to budgeting to leadership — that help secure positions within top hospitality companies worldwide.
• Learn various aspects of the industry, including budgeting, scheduling, inventory management, sales and more to become well-rounded in all areas.
• Gain experience in the field from three required internships, getting a hands-on look at collaborating with different teams and providing guest services.

Career Opportunities

• Airline Manager
• Cruise Manager
• Director of Sales
• Guest Services Manager
• Hotel General Manager
• Meeting, Convention or Event Planner
• Restaurant/Food Service Manager
• Tour and Travel Guide

Online Hospitality Management Program

Designed for working professionals, our fully only bachelor of science in hospitality management degree gives you the flexibility to work from wherever you are in the world.

News and Updates

Check out more stories

University of Central Florida Colleges

Hospitality Management (BS) may be completed fully online, although not all elective options or program prerequisites may be offered online. Newly admitted students choosing to complete this program exclusively via UCF online classes may enroll with a reduction in campus-based fees. Click here to learn more about this online program.

Online Hospitality Management, BS

Degree Requirements

Hospitality core.

• FSS2221C - Techniques of Food Preparation (4)
• HFT1000 - Introduction to the Hospitality and Tourism Industry (3)
• HFT2220 - Hospitality Human Resources Management (3)
• HFT2401 - Hospitality Industry Financial Accounting (3)
• HFT2500 - Hospitality and Tourism Marketing (3)
• HFT3224 - Hospitality Management & Leadership Fundamentals (3)
• HFT3263 - Restaurant Management (3)
• HFT3431 - Hospitality Industry Managerial Accounting (3)
• HFT3444 - Hospitality Information Systems (3)
• HFT3540 - Guest Services Management I (3)
• HFT3603 - Legal Environment in the Hospitality and Tourism Industry (3)
• HFT4286 - Hospitality Communications (3)
• HFT4295 - Leadership and Strategic Management in Hospitality Industry (3)
• HFT4464 - Hospitality Industry Finance (3)
• HFT4468 - Revenue Management in the Hospitality Industry (3)
• HFT2254 - Lodging Operations (3)
• HFT3005 - Introduction to Lifestyle Community and Senior Living Industries (3)
• HFT3700 - Tourism Management (3)
• HFT2750 - The Event Industry (3)
• HFT3273 - Principles of Resort Timesharing (3)
• HFT4277 - Club Management (3)
• HFT4755 - Theme Park and Attraction Management (3)
• HFT3940 - Internship I (1 - 99)
• HFT4941 - Internship II (1 - 99)
• HFT4944 - Internship III (1 - 99)

Restricted Electives & Track Options

• FSS3008 - Culture and Cuisine (3)
• HFT3068 - History and Culture of Beer (3)
• HFT3357 - Sport and Club Event Operations (3)
• HFT3384 - Sport and Club Enterprise Management (3)
• HFT3465 - Applied Quantitative Analysis for the Hospitality and Tourism Industry (3)
• HFT3654 - Hospitality Franchising (3)
• HFT3770 - Cruise Line Operations and Management (3)
• HFT3811 - Beverage Sales, Marketing, and Distribution (3)
• HFT3868C - History and Culture of Wine (3)
• HFT4065C - Fine Spirits Management (3)
• HFT4866 - Exploring Wines of the World (3)
• HFT4065 - Fine Spirits Management (3)
• HFT4244 - Hospitality Managerial Decision-Making (3)
• HFT4253 - Advanced Lodging Operations (3)
• HFT4266 - Hospitality Brand Management (3)
• HFT4274 - Resort Management (3)
• HFT4292 - Hospitality Innovation & Entrepreneurship (3)
• HFT4343 - Hospitality Facilities Management (3)
• HFT4394 - Event Operations (3)
• HFT4473 - Hospitality Planning and Design (3)
• HFT4522 - Lodging Sales Tactics & Strategies (3)
• HFT4751 - Managing the Employee Experience in the Theme Park and Attraction Industry (3)
• HFT4561 - Destination Marketing & Management (3)
• HFT4614 - Risk Management in Theme Parks and Attractions (3)
• HFT4735 - Tourism Geography (3)
• HFT4752 - Managing the Guest Experience in the Theme Park and Attraction Industry (3)
• HFT4759 - Product Development in Theme Parks and Attractions (3)
• HFT4758 - Operational Issues in the Theme Park and Attraction Industry (3)
• HFT4864C - Seminar in Quality Brewing and Fine Beer (3)
• HFT4865C - Advanced Wine Management (3)
• HFT4866C - Exploring Wines of the World (3)
• HFT4894 - International Gastronomy (3)
• HUN3013 - Nutrition Concepts and Issues in the Food Service Industry (3)
• HFT3014 - Wellness Management in Hospitality and Tourism (3)
• FSS3232C - Foodservice Operations Management (3)
• HFT4795 - Entertainment Arts and Events (3)
• HFT3443 - Event Technology (3)
• HFT3564 - Digital Marketing for Hospitality Organizations (3)
• HFT3447 - Database Management and Internet Security for Hospitality Organizations (3)
• HFT3505 - Social Media Management in the Hospitality Industry (3)
• HFT 4295- Leadership and Strategic Management in Hospitality Industry (3) must be taken in senior year.
• 3-11 hours as necessary to result in 120 total credit hours.

Foreign Language Requirements

• State University System foreign language admission requirement: two years in high school or one year of college instruction in a single foreign language. (This requirement applies to those students admitted to the University without the required two units of foreign language in high school.)

Additional Requirements

• Final exams will be given during Exam Week only.
• Transfer students to this program must take a minimum of thirty (30) credit hours in Hospitality Management core classes or restricted electives at UCF.

Required Minors

Departmental Exit Requirements

• Students must earn a minimum 2.0 overall GPA in course work taken within the Rosen College of Hospitality Management, and a minimum 2.0 GPA in all courses listed in the common program prerequisites, the basic and advanced core courses, and the restricted electives.

University Minimum Exit Requirements

• A 2.0 UCF GPA
• 42 semester hours of upper division credit completed
• 60 semester hours earned after CLEP awarded
• 30 of the last 39 hours of course work must be completed in residency at UCF.
• A maximum of 45 hours of extension, correspondence, CLEP, Credit by Exam, and Armed Forces credits permitted.
• Complete the General Education Program, the Gordon Rule, and nine hours of Summer credit.

Total Undergraduate Credit Hours Required: 120

Additional Information

Honors In Major

Related programs.

• Beverage Management Certificate
• Managing Sporting Events Certificate
• Theme Park and Attraction Management Certificate

Certificates

Related minors, advising notes.

• Students must earn a "C" (2.0) or better in each course listed in the common program prerequisites, the basic and advanced cores, and the restricted electives.

Transfer Notes

• Lower division courses will not substitute for upper division courses.
• Florida College System students are encouraged to complete the general education requirements prior to transferring to UCF.
• A minimum of 30 semester hours must be completed at UCF within the hospitality major.
• Orientation and advising are two of the most valuable tools that a student can make use of when transferring to UCF. Students should take advantage of both.

Acceptable Substitutes for Transfer Courses

• Transfer coursework is reviewed by the appropriate Department Chair to determine equivalency.
• Acceptance is subject to the general grade and residence requirements; credit will be granted if deemed equivalent to required course work within the Rosen College of Hospitality Management. Only grades of “C” or higher will be considered for transfer equivalency.

Program Academic Learning Compacts

• Program Academic Learning Compacts (student learning outcomes) for undergraduate programs are located at: http://www.oeas.ucf.edu/alc/academic_learning_compacts.htm

Equipment Fees

• Part-Time Student: $37.50 per term
• Full-Time Student: $75 per term

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How You Can Get a Job on a Cruise Ship

Curious about how to get a job on a cruise ship? Explore the education, training, and skills you may need to start a hospitality job on the sea!

Take the Culinary Career Survey

We’ve compiled a checklist of all of the essential questions into one handy tool: career options, culinary interest surveys, educational opportunities, and more.

Clicking the "Get the Survey Now" button constitutes your express request, and your express written consent, to be contacted by and to receive automated or pre-recorded call, texts, messages and/or emails from via phone, text, and/or emails by Auguste Escoffier School of Culinary Arts at the number(s)/email you provided, regarding furthering your education and enrolling. You understand that these calls , texts, messages and/or emails may be generated using an automated or pre-recorded technology. You are not required to agree to receive automated or pre-recorded calls, texts, messages or emails as a condition of enrolling at Escoffier. You can unsubscribe at any time or request removal of street address, phone number, email address via Escoffier website .

Listen to This Article:

If you have a natural talent for delivering excellent customer service, paired with a “nomadic” spirit, have you ever considered a tourism job? More specifically…on a cruise ship? Not only can you embark on thrilling travel adventures, but you could join a thriving industry.

According to a cruise industry study conducted by Cyrus Shipping News , the cruise ship industry currently supports over one million jobs and is expected to hit $25.1 billion in revenue by the end of 2023. Needless to say, if you’re at all curious about joining a “floating hotel on the sea,” now could be the opportune time to start. Keep reading to discover how to get a job on a cruise ship.

Determine Whether a Cruise Ship Environment Is Right for You

Before we dive into which types of cruise ship occupations may speak to you, it might be beneficial to see if it’s the type of lifestyle you want to lead.

Consider asking yourself the following self-reflection questions:

• Do you consider yourself a people person?
• Are you naturally independent?
• Do you genuinely enjoy helping others?
• Do you relish a teamwork environment?
• Are you okay with not working the typical 9-5 job?
• Are you okay with being away from family and friends for long periods of time?
• Are you comfortable being out at sea for extended time, without immediate access to land?

If you answered yes to all, then that’s a step in the right direction!

Eligibility Requirements for Cruise Ship Jobs

According to Indeed , cruise ship candidates must:

• Be at least 18 years old
• Hold a valid passport and/or appropriate visa
• Pass a criminal background check
• Undergo a medical exam or submit medical records

A Cruise Career Success Story: Victor Mancilla

For Escoffier graduate, Victor Mancilla, living near the bustling Panama Canal 15 years ago and watching majestic cruise ships float by sparked his dream to eventually work on one. “At the time, I went to architectural school, but my passion was always about food.”* Victor says.

He seized the first entry-level opportunity he could get with Celebrity Cruises but really had his sights set on an executive chef position—even though he was told it was a “highly competitive” position. But with his unwavering focus and willingness to take on new responsibilities, he managed to secure this high-ranking position in just four years. He became the official Executive Chef for a few ships in the Galapagos.

“Imagine 16 kitchens, more than 12 restaurants, a 24-hour operation, 22 bars, and 375 crew members,” Victor says. “I remember saying, I don’t know how I’m going to make it for the next two years, but it ended up being the best culinary team in the fleet. And that team was the best ship of the year for two consecutive years.”*

Meanwhile, Victor pursued an online Culinary Arts diploma at Escoffier, while working full-time as an executive chef, simply to refine his skill set and “get better” at the culinary fundamentals.

“[Attending Escoffier] was such a rich experience—so helpful for my ego. It brought me back to reality since I was living a dream…I was living in a paradise,” Victor says. “I don’t regret a single cent that I paid…Because it gave me a vision.”*

“I’ve visited more than 250 cities and that’s the beauty of the cruise ship industry. I lived in Turkey for more than five years. I spent years in New Zealand. I had the privilege to be in the Galapagos, which is one of the most luxurious destinations in the world, for months.”* Victor Mancilla, Escoffier Culinary Arts Graduate

From there, Victor continued to expand his career and jumped to managing 900 crew members in Asia, with his promotion to Food & Beverage Director , requiring him to know the ins and outs of every restaurant on the cruise ship. Even though it was a challenging position to take on, especially during the pandemic, he wouldn’t change it for the world.

Although he’s not out at sea anymore, Victor is still overseeing cruise ship operations as the Corporate Executive Chef at COLUMBIA signature, located in Germany. He lives there with his wife (who he serendipitously met on a cruise ship) and two children. He also runs a Chef Academy for Spanish-speaking children and has authored a collection of ten cookbooks for children.

Explore Various Cruise Ship Job Positions

Now that you know which “archetype” is best suited for cruise ship life, let’s take a peek at some of the most common hospitality and food & beverage positions on cruise ships.

Food and Beverage Managers

Wearing multiple hats, food and beverage managers usually oversee all aspects of the operations side. This may include monitoring food budgets, inventory, quality control, and even guest satisfaction.

Food and beverage managers are typically highly-analytical—spending most of their time evaluating numbers in spreadsheets.

Dining Room Managers

If you think of an orchestra, dining room managers can be viewed as the “conductors” of a cruise ship restaurant. They usually address the flow of traffic, wait times, and any guest concerns, while taking immediate care of any staff needs.

Executive Chef

Along with conceptualizing cruise ship menus, an executive chef usually manages all aspects of food service on a cruise ship. This may include hiring and overseeing all kitchen staff, as well as maintaining food quality control.

Bar Managers

What’s a cruise experience without the endless flow of cocktails ? Bar managers can expect to stay relatively busy on cruise ships, with the responsibility of crafting compelling cocktail menus. On top of educating staff on how to create specialty spirits, bar managers usually oversee alcohol costs and revenue.

Working closely with the dining room managers, the maître d’ interacts with guests and also closely monitors overall dining satisfaction—ensuring that it’s up to par with specified standards. On top of being the “face of the restaurant,” they typically work behind the scenes as well—accommodating any restaurant staff requests.

Hotel Managers

Dedicated to creating a seamless guest experience, hotel managers on cruise ships work to ensure that the entire staff is leading with class and professionalism. Along with directly interacting with passengers on a daily basis, a hotel manager may oversee all fiscal operations, communicating closely with the captain of the cruise ship. They’re also typically responsible for training and hiring skilled staff members who are committed to “wowing” guests.

Chief Cabin Stewards

Housekeeping is one of the largest departments on cruise ships and the chief cabin steward is responsible for managing this sector. With demands to maintain a level of cleanliness 24/7, the chief cabin steward usually must be meticulous and set high standards for the housekeeping staff.

Event Managers

In addition to lounging and enjoying indulging in various cuisines, cruise ship guests will often engage in daily events, such as movie nights, salsa dancing, speakeasy parties, corporate events, and even weddings! Event managers strive to plan these types of events that keep guests entertained, which may require great attention to detail and organization.

Consider a Hospitality or Culinary Education

As you can see, there’s a vast range of hospitality and foodservice jobs you can explore on cruise ships! Although there’s no set educational path for these occupations, obtaining a culinary arts or hospitality degree may help you: a) stand out on your resume b) garner the applicable skill set to prosper c) rise in the ranks and get promoted more quickly.

Escoffier’s Hospitality & Restaurant Operations Management online degree program can help you prepare for several hospitality-focused positions on a cruise ship—with a curriculum focused on hospitality from a business perspective. Students also explore how to cultivate world-class guest experiences, train and manage hospitality employees, utilize technology to enhance business operations, craft menus, prepare for events, and more.

“Our program is meant to get a student prepared for an entry-level position in the hospitality industry, that could lead to a management position.”* Jason Goldman, Escoffier Lead Chef Instructor

Now, if a culinary-centric job on a cruise ship sounds more appealing, such as an executive chef position, you may want to consider a Culinary Arts program, such as the degree and diploma options that Escoffier offers. With more of an emphasis on contemporary culinary techniques, students can explore a variety of topics, such as cooking methods, bake shop staples, commercial food service operations, world cuisines, farm-to-table philosophy, and more.

At the end of the day, which program you choose will likely depend on the cruise ship occupation that interests you the most and if it’s more geared toward hospitality or culinary arts.

Refine Your Skill Set To Work On A Cruise Ship

As we mentioned before, if you exude great communication and customer service skills, stepping into a hospitality job on a cruise ship could be in your wheelhouse.

But if you don’t have any experience in hospitality, how can you begin to foster the necessary skills it might take to start? This is where education and work experience comes in! At Escoffier, students can begin to develop soft and hard skills from day one, just by immersing themselves in the curriculum. On top of this, students must complete one to two externships in order to graduate. These placements can help provide real-world experience and training you can list on your resume.

For example, you might secure an externship on a cruise ship or in a hotel to “get a taste” of what to expect. An externship is also an invaluable opportunity to forge industry connections, which can plant seeds for your future career.

“The externship class allows students–even those with no prior experience–to get their foot in the door. Once they gain that valuable experience, it is easier for them to determine which path they want to take with their careers.”* Maria Davenport, Hospitality & Restaurant Operations Management Instructor

How to Apply for Cruise Ship Jobs

Unlike other jobs where you can apply directly, cruise ships usually partner with agencies that do the hiring for them. So finding a recruiting agency that works with cruise ships can be a great first step. In tandem with this, Escoffier students can also work with Career Services to prepare for the job search, by utilizing one-on-one career coaching and a slew of readiness tools to bolster confidence!

While you begin this stage in the process, you’ll also want to consider exactly how long you’ll want to work on a cruise ship, as placements will vary—meaning you could work on a cruise ship for a week (short-term contract) or several months (long-term contract). Depending on your preferences, look into cruise ships that offer your desired duration, then look into agencies that specifically represent those cruise lines.

Before accepting a job position, you’ll probably also want to consider the type of employment and pay structure that suits you the most. For example, permanent employees might be able to access “contract perks” like longer stints at home, time off preferences, and ongoing healthcare, versus non-permanent employees.

It’s also important to note that some cruise ship positions are salaried, while others are not paid, but you may receive complimentary room and board, plus the occasional gratuity. These are just a few aspects of the job to consider before signing a cruise ship contract.

“The power of working on a cruise ship is that it gives you that confidence. If you put me in a competition right now, I’m not afraid of that. I have to create 18,000 meals a day and design 6,000 recipes in six months.”* Victor Mancilla, Online Culinary Arts Graduate, Corporate Executive Chef

Start Your Cruise Ship Career

If you’re craving more of a non-conventional tourism career on the sea, then securing a cruise ship job could be the best move for you! But before you say bon voyage, you may want to consider starting with an education first, which could help you gain the necessary skills to flourish in this industry.

To take the next step, contact our admissions department to get more information on Escoffier’s Hospitality & Restaurant Operations Management or Culinary Arts programs that could help you achieve your dream career.

Enjoyed this article on hospitality? Read these next:

• What is Hospitality & Restaurant Operations Management?
• Is Hospitality Management a Good Career Choice for You?
• What Can You Lean in a Hospitality Degree Program?

*Information may not reflect every student’s experience. Results and outcomes may be based on several factors, such as geographical region or previous experience.

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As the first ship management company to set up a dedicated cruise brand and team, V.Ships Leisure is uniquely placed to support the industry.

Our services include all aspects of cruise management operations, from safety to crewing, technical to hospitality, in co-operation with Oceanic, to ensure we provide the very best support. As part of V.Group, our scale and our ability to blend those services together in unique combinations allows us to tailor our services for each client’s particular needs. We’re, alongside our existing clients, also focusing our efforts to deliver the cruise industry’s collective environmental responsibilities.

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Our clients also benefit from working with a partner that is making unrivalled investments in its own systems and technology. Our integrated marine digital platform, ShipSure 2.0, is the marine industry’s leading digital platform. Delivering data driven insights to your desktop and mobile devices globally, ShipSure 2.0 informs your decision making in real-time to optimise the operational performance of your fleet.

Combining extensive experience and capabilities in providing operational advisory services for optimisation and improvement programs, V.Ships Leisure will help to maximise the effectiveness of your cruise operations from fuel efficiency to guest experience.

Our passion and understanding of the cruise industry makes V.Ships Leisure the perfect partner. From enhancing established operations to start-up new cruise lines, our depth and breadth of services allow us to tailor our services to support your operations. V.Ships Leisure has a proven track record of working in the cruise industry, and we continue to strengthen our position as the leading ship manager in this sector.

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Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations in Hotel Services

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Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations in Hotel Services (BSIHM-CLOHS) provides foundation and specialization study in the Hotel Services field through academic, laboratory, and field internship experiences. The Program provides the knowledge and skills necessary for the students to ensure efficiency and to prepare the students to be supervisors in the Cruise Line industry.  The program is designed in two-depth areas in the Cruise Line Operations: operations and management, which is to prepare students for employment in a variety of hotel positions in the growing cruise line operations.

Accreditation:

• Center of Excellence in Hotel and Restaurant Management Program as awarded by the Commission on Higher Education
• PACUCOA Level IV Accredited Status
• International Center of Excellence (4-stars) awarded by the Asia Pacific Institute for Events Management (APIEM)
• Fully Accredited by The International Centre of Excellence in Tourism and Hospitality Education (THE-ICE)

Download Curriculum

The complete program curriculum for Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations in Hotel Services (BSIHM – CLOHS)

Download Student Manual

The Student Manual for Bachelor of Science in International Hospitality Management specialized in Cruise Line Operations in Hotel Services (BSIHM – CLOHS)

LEVEL OUTCOMES

• Program Educational Objectives (PEO)
• Student Outcomes (SO)

Three to five years after graduation, graduates of BSIHM-CLOHS Program shall:

• Be gainfully employed or established own business in cruise line and related industries demonstrating holistic competencies required for local and international business operations
• Attain supervisory or managerial level position in local and international cruise line industry
• Engage in life-long learning through continuous personal and professional development
• Participate in research-related or corporate social responsibility activities that will contribute to the development and promotion of cruise line industry

By the time of graduation, the students shall have the ability to:

• Apply knowledge of physical, social, natural sciences, and humanities in the practice of the profession.
• Apply skills in guest relations, food handling, production, food and beverage service operations, and rooms division based on international standards.
• Adapt to technological advancement and services of international standards utilizing the different software and application for hospitality.
• Demonstrate ethics, professionalism, and respect to cultural diversities in performing duties and responsibilities.
• Communicate effectively and express themselves clearly both oral and written.
• Apply innovative management and entrepreneurial functions in service-oriented business organizations.
• Perform administrative and managerial skills in cruise line operation.
• Conduct research in the field of cruise line industry and utilize the results for community development.
• Perform crisis risk mitigation and management activities focused on sea-based hotel operations with emphasis on safety and security, crowd and crisis management.
• Engage in continuous personal and professional development.
• Demonstrate responsible citizenship and pride of being a Filipino
• Demonstrate competitive skills, knowledge and attitude to meet the needs and demand of the cruise line industry in the local, national and international workplace.

EMPLOYMENT OPPORTUNITIES

• Hotel Manager
• Food and Beverage Manager
• Assistant Food and Beverage Manager
• Chief Purser / Front Office Manager / Guest Service Mnager
• Purser / Front Office Staff / Guest Service Staff
• Crew Purser
• Cruise Director
• Assistant Cruise Director
• Cruise Staff
• Host / Hostess / Receptionist / Concierge
• Shore Excursion Manager
• Assistant Shore Excursion Manager
• Cruise Consultant
• Shop / Boutique Manager
• Boutique Staff
• Casino Manager
• Assistant Casino Manager
• Casino Supervisor
• Casino Dealer
• Spa Manager
• Restaurant Manger
• Maitre d’hotel / Captain Waiter
• Waiter / Waitress
• Room Service Captain
• Room Service Waiter / Waitress
• Restaurant Utility
• Bar Manager
• Bar Supervisor
• Wine Steward
• Bar Waiter / Waitress
• Bar Steward
• Executive Housekeeper
• Housekeeping Supervisor
• Cabin Steward / Stewardess
• Deck Attendant / Pool Attendant
• Public Area Utility
• Laundry Manager
• Laundry Staff
• Housekeeping Utility
• Night Supervisor

POLICY ON ADMISSION AND RETENTION

Purpose: – To provide guidelines for student retention and shifting within the College of International Tourism and Hospitality Management, distinguishing between the Associate and Bachelor programs.

Scope: – Applicable to all students enrolled in the Associate and Bachelor programs in College of International Tourism and Hospitality Management.

• Retention Criteria
• Intervention Strategies
• Shifting Procedures

Appeals Process

• Additional Considerations

Academic Performance:

• Associate Program: Must have no failing grades in all required courses.
• Bachelor Program: Must have no failing grades in all required courses.
• Successfully complete all required courses within the stipulated time frame.

Attendance:

• Associate Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
• Bachelor Program: Maintain a minimum attendance rate of 75% in classes and practical sessions.
• Follow the college’s attendance policies.

Professionalism:

• Adhere to a code of conduct that reflects professionalism in academic and practical settings.
• Participate actively in internships, workshops, and industry-related events.

Early Warning System:

• Implement an early warning system to identify students at risk of not meeting retention criteria.
• Provide academic counseling and support for struggling students.

Tutoring Services:

• Offer tutoring services for students experiencing academic challenges.
• Encourage peer-to-peer support.

Internal Shifting:

• Allow students to shift between different programs within the College of International Tourism and Hospitality Management.
• Specify the criteria for internal shifting no failing grades in all required courses for the Associate Program and for the Bachelor Program.

Eligibility Criteria

Associate Program:

Current enrollment in the College of International Tourism and Hospitality Management.

Must have no failing grades in the subjects taken. – Good standing in the current program.

Bachelor Program:

College of International Tourism and Hospitality Management.

Application Procedure

• Submission of Internal Shifting Application.
• Specify desired program and provide reasons for the shift.
• Submission deadline for internal shifting applications.

Evaluation Process

• Academic performance review.
• Consideration of program-specific criteria.
• Interview (if necessary).

Notification

• Notify students of the shifting decision.
• Provide feedback and guidance for approved shifts.
• Communicate any required additional steps.

External Shifting:

• Provide guidelines for students wishing to shift to or from other departments.
• Outline the application process and requirements.
• Current enrollment in a different department.
• Must have no failing grades in the subjects taken.
• Good standing in the current program.
• Submission of External Shifting Application.
• Specify desired program in the College of International Tourism and Hospitality Management.
• Submission deadline for external shifting applications.

• Establish a fair and transparent appeals process for students who do not meet retention criteria or face challenges in shifting.
• Feel free to adjust the numerical values based on the specific standards and expectations of your college’s associate and bachelor programs.

Credit Transfer

• Determine the transferability of credits from the previous program.
• Communicate the credit transfer process to approved shifters.

Academic Advising

• Assign an academic advisor to guide shifted students.
• Develop an academic plan for the remainder of the program.
• Establish a transparent appeals process for students dissatisfied with the shifting decision.
• Outline the steps and deadlines for filing an appeal.

Lycean Testimonials

People around me thought that I didn’t take studies seriously especially during college. Honestly, those were not easy-peasy days for me. I was one of those who struggled and exerted efforts just to maintain good grades. It’s just that it was not obvious because I enjoyed the program that I was taking that time. My gratitude goes to LPU-Batangas because it offered me the exact course I ought to take and make me the best that I can be which also brought me to where I am today.

As I look back, I couldn’t be more thankful to God for letting me live my dream of working in an International Cruise Ship. It was only a blurred dream before, no assurance that after taking my degree program in Cruise Line Operations in Hotel Services that I will be given the chance to work as a Receptionist at one of the well-known Cruise Ships in Asia today. All of these blessings would never be possible without the help of LPU (Lyceum of the Philippines University Batangas), which served as my second home for four years. This was the place that taught me how to become a professional Hospitality Practitioner. I will never forget all the times I spent at this wonderful university especially all of my professors as they honed e to become what I am today. I can justify that choosing LPU Batangas was the right choice for me and for my chosen career as they will not only give you quality education but would also develop your character with all the necessary traits to become professional in your chosen field. In LPU, you will not only learn your subjects objectively but you will be trained to apply it and test your skills to the limit. read more

Contact Information

Dr. Jennie Margaret M. Apritado

Department Chair – BSIHM Cruise Line Program

[email protected]

Dr. Ryan L. Mejia

Dean, College of International Tourism and Hospitality Management

[email protected]

Dr. Ma. Fe L. Meñez

Associate Dean, College of International Tourism and Hospitality Management

[email protected]

Mrs. Faye Mae M. Escarez

College Secretary – College of International Tourism and Hospitality Management

[email protected]

Office Location

Lower Ground, SHL Building, Main Campus

Contact Number

(043) 723-0706 Loc 107-108

[email protected]

TALK TO US TODAY!

Send us your inquiries and we would be glad to answer them.

Privacy Overview

Maritime Holdings Group Inc.

Management & Logistical Support to the Cruise Ship Industry

Call: 954-767-8686

Hotel Operations

The Hotel Operations Division of the Maritime Holdings Group is a hotel and accommodation management, housing and ship’s services supplier, staffed by a group of industry-experienced personnel with more than 60 years combined experience, and supported by our head office in Florida, U.S.A.

Since the Company was formed we have provided hotel, accommodation and catering services to many vessels in the United States, Central and South America, Europe and Asia. At any given one time we have operated up to seven passenger ships serving over 4,000 passengers per day with a rotating crew pool almost 2,000 employees, while concurrently providing occasional accommodation services for shorter projects.

These are our major services:

Hotel and Catering Operations

• Hotel operation management
• Food and Beverage operations
• Menu development
• Hotel crew recruitment and training
• Entertainment, Casino and Spa services
• Logistics and Purchasing

Hotel Accommodation Projects

Amongst the most significant projects:

Vessel: Regal Empress. IMO No. 5262835. Flag: Bahamas (1300 beds accommodation, catering and related services for relief workers assisting in disaster operation relief post Hurricane Ike for the City of Galveston, Texas)

Vessel: Ola Esmeralda. IMO No. 6613388. Flag: Venezuela (working hand-in- hand with the United Nations Task Force and the Ship’ Owners to provide accommodation, catering and logistic support after the 2010 earthquake ravaged Haiti)

Vessel: Silja Festival. IMO No. 8306498. Flag: Latvia (1500 beds accommodation, catering, food logistics and related operational services for increased workers during a major Disney Cruise Line refit at Cadiz, Spain in 2013)

Vessel: Ocean Atlantic. IMO No. 8325432. Flag: Bahamas (Catering, food logistics and purser services for an accommodation vessel housing Siemens workers servicing wind farms in the North Sea in 2015)

Vessel: Sea Discoverer. IMO No. 9213131. Flag Bahamas (Catering and food logistics for an accommodation vessel used by the United Kingdom Special Forces (SAS) for training exercises in the southern coast of England, U.K. and Gibraltar in 2015)

Revenue Enhancement

• Art Auction
• Bars and Wines
• Beauty Center and Spa
• Casino and Gaming
• Communication and Internet
• Dining Service
• Gift Shop, Photo, Shore excursions

We can assist cruise lines by reviewing their Onboard Revenue management approach and making it more effective.

Passenger Satisfaction

• Airport meet-and- greet operation
• Embarkation procedures
• First impression of the ship
• Bar and wine service
• Cabin accommodation and cabin service
• Casino facilities, quality of operation, honesty of staff
• Dining services and food preparation
• Entertainment and activities program
• Photo shop, Beauty and Spa
• Purser office and front desk
• Shore excursions

Maritime Holdings Group 12355 N.E. 13th Ave North Miami, FL 33161 Phone: 954-767-8686

Chris Cruises

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6 Questions: Hotel-Operated Cruise Lines and Technology Behind Them 

Posted on July 21, 2023 July 20, 2023 Author Chris Owen

Hotel-operated cruise lines are a new emerging trend, offering a combination of top-notch accommodations and unique experiences at sea. Several well-known hospitality brands, namely Ritz Carlton , Four Seasons , Belmond , and Aman are blurring the lines between hotels and cruise ships in their new products. 

These brands aim to attract customers who typically charter superyachts, promising even more luxury on their ships – which are still small enough to feel exclusive. Behind the scenes, managing these floating hotels requires intricate organization. Ship management software plays a vital role in streamlining operations and delivering exceptional service. 

With the help of Denis Severyuk, CEO of HotelFriend and co-creator of HotelFriend Solutions for ship management, we will reveal how hotel-operated cruise lines use ship management software to optimize their work processes.

What are your thoughts on the luxury hotel brands, such as Ritz-Carlton, expanding into the cruise industry?

Denis Severyuk: No wonder that major hotel chains became so invested in cruises: the global demand is rising. It is expected that more than 31 million people will go on ocean cruises this year. This sector has a remarkable rate of repeat bookings and provides an outstanding level of service with a high return on investment. 

The rapid recovery of luxury travel, which outpaces the broader market, makes this partnership even more appealing for cruise operators. For hotels, offering cruises means providing their existing customers with more ways to use their loyalty points and encouraging them to increase spending within the hotel chain.

Why exactly are there hotel brands venturing into the cruise market?

DS: Major hotel operators are facing challenges with debts and lower occupancy levels as a consequence of COVID. By pairing with cruises, luxury hotel brands can offer something new to the premium segment and attract customers who are willing to spend more on luxury travel. This can help them speed up their own recovery. 

What’s more, higher-end luxury is one of the biggest trends in the travel industry right now. Everybody is trying to get in on that trend! To catch up, hotel-operated cruise lines focus on creating luxurious spas, upscale restaurants, and larger stateroom suites. However, their ultimate goal is to offer passengers not only high quality but also a wide range of choices on board.

How does work organization differ between traditional hotels and hotel-operated cruise lines?

DS: One thing that stands out on the hotel-operated charters is the close and personal atmosphere. Their superyachts will prioritize privacy and space, with a crew ratio of two staff members for every guest. The emphasis on both software and service, as well as hardware and experience, is vital.

Cruise ship employees have a broader skill set and are expected to handle various responsibilities as needed. They often work longer hours and have less time off during their contract compared to hotel employees. Safety and emergency procedures are specific due to their operations at sea. They have well-defined protocols to ensure the safety of everyone on board.

What role does ship management software play in cruise line operations?

DS: Simply transferring the land-based experience to a ship is not enough. To stand out in the market, you need to offer something innovative that addresses current gaps. This is where ship management software plays a crucial role, simplifying and optimizing cruise line operations while enabling the end-to-end experience.

Ship management software enables effective crew management, including assignment tracking, work-hour monitoring, and regulatory compliance. When combined with a mobile app, this system facilitates a seamless check-in process, allows guests to book dining and shore excursions, and even provides the ability to unlock cabin doors. It’s important for this software to function both online and offline to ensure uninterrupted service.

How does ship management software streamline onboard services like guest accommodations, dining, and entertainment?

DS: Ship management software allows for easy management of guest stays. It streamlines room allocation and automates check-in and check-out processes. For example, when a guest boards the ship, the software can quickly assign them a cabin based on their preferences and payment status, eliminating manual work and reducing waiting times.

When it comes to dining, the software facilitates table reservations and accommodates specific meal preferences. Guests can conveniently pre-select their dining options and indicate allergies or dietary restrictions through an online portal or mobile app. This information seamlessly integrates with the ship’s system, ensuring a personalized dining experience for each guest.

Plus, the software can help cruise lines schedule and coordinate events and activities throughout the voyage. It provides a centralized platform to manage entertainment venues, ticketing, and guest participation.

How can these solutions help ensure a smooth transition between hotel and cruise services?

DS : In recent years, people have been prioritizing experiences above all. This change in consumer behavior is also seen among those who choose hotel-operated cruises. They have the highest expectations, seeking a smooth cruising experience coupled with excellent hotel-like service.

At the same time, passengers want to enjoy a cruise without “other people”, and they want to have the freedom to choose their own activities. By combining Ship management software with a guest app, cruise lines can offer more than just a hotel room. They can provide a comprehensive package that integrates various services such as food, entertainment, and events, providing guests with a seamless and immersive journey. About HotelFriend 

HotelFriend, a software provider based in Germany, has been offering comprehensive property management software to hospitality businesses since 2016. Their software solutions cater to a wide range of establishments, including hotels, apartment rentals, and cruise lines. 

Ocean Ships

• General Manager
• Financial Officer
• Human Resources Manager
• Hotel Purser
• Crew Purser
• 2nd Purser Admin
• Systems Manager
• Assistant Systems Manager
• Public Health Officer

River Ships

• Hotel Manager

Mississippi Ship

• Hotel General Manager
• Relief Department Head

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For and on your behalf

Ccs is the industry’s leading 3rd party full management company, offering the full range of ship management services - from partial, all the way to full management services..

CCS has a distinctive Management service package that will be uniquely provided to our clients.

Our highly-skilled personnel, ashore and onboard, ensure 24/7 communication and transparency, in order to run your fleet in optimum operative conditions.

Your performance is our top priority

Choosing CCS as your Full Management partner will enable you to focus on the core tasks of marketing and sales, while we ensure reliable asset management and product delivery for and on your behalf.

Your efficiency is our operational focus

Full Management services provided by CCS will eliminate any “grey areas” – with an experienced and dedicated operational service provider by your side, you can rest assured that your vessel and product is being holistically taken care of.

Full Management

Our worldwide network of crewing offices and agencies enables us to handpick cruise and hotel staff to best meet client requirements. A wide range of services that cover (amongst others) recruiting and training competent Seafarers, reviewing and monitoring the safe manning of all vessels, preparing and controlling crewing budgets, verify the authenticity and adequacy of certificates and travel arrangements.

Our Hotel Operations team draws upon decades of accumulated land-based and on-board experiences. Your product and brand strategy is what makes you unique and differentiates you from the competition. Our experienced team continually strive to become your trusted “out-of-house” product experts to ensure that your operations are successful and well-maintained whilst preserving your unique selling propositions (USPs).

We ensure competitiveness, efficiency and cost-effective operations – from voyage optimization to itinerary planning and supervision of all port-related activities. Whether you require quality assurance or a security evaluation, we are always here for your vessels.

Ship and Shore personnel form a highly skilled team providing full technical management. The team jointly monitors engine performance and energy efficiency. Detailed budgeting and reporting procedures allow comprehensive cost analysis, including extras such as carbon footprint analysis per passenger.

• COLUMBIA Cruise Services Große Elbstraße 275 D - 22767 Hamburg
• +49 (0)40-36 13 04 0
• [email protected]

ADDITIONAL LINKS

We provide state of the art services according to our management system ensuring 100% compliance with International Rules and Regulation as well as best practice Environmental and ISO Standards (ISO 9001, ISO 14001, ISO 50001, and ISO 45001).

Dedicated to cruise vessel management in the markets of expedition, luxury and classic cruising, we are operating cruise and expedition vessels on a world-wide trade basis. We offer the full range of ship management services including technical management, marine & port operations, and crew and hotel services covering a passenger capacity range from 155 up to 2.200.

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