riverboat cruise companies in europe

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Europe River Cruises

Experience the magic of Europe along its majestic rivers! From the Rhine to the Douro , from the Main to the Danube , we have cruises all through Europe, ranging from 1 days up to 31 days. The most popular month for these cruises is August, which has the most tour departures. Looking outside of Europe? See all river cruises .

250+ European river cruises with 1,196 reviews

• River Cruise

Romantic Rhine (Southbound) 2024

First river cruise wont be our last! So relaxing with exquisite dining and accommodations on board. Definitely an older crowd, but you get to know almost everyone on board by the end of the tour and most are very pleasant and having as much fun as we did! So nice compared to big boat cruising; no pressure to see and do all the offerings. many included excursions were nice, with easy low effort walking offered. Transfers were perfect.

Romantic Rhine (Northbound) 2024

Fine dining filled by fine dancing

Danube Serenade: Romantic Journey from Vienna to Bucharest (Turnu Magurele) , MS Fidelio

Classic Rhine cruise (Amsterdam-Basel) MS Crucevita

Very friendly and helpful staff. Itinerary was well designed with lots of variety.

Grand Danube Cruise 2024

Captivating Rhine 2024 Start Amsterdam, End Basel

From the Blue Danube to the Black Sea (port-to-port cruise) (11 destinations)

Crosieurope had nice food, plenty of beer and wine, very clean boat - both inside and out. Staff were very nice and helpful, always cleaning windows, carpet, etc. The administration staff were a bit at times disorganised. Sometimes they would forget to give message in English after they delivered Message in French.

Splendours of Europe (Start Amsterdam, End Budapest)

The program in the Emerald ship was magnificently planned and discussed. The local music during the cruise was so informative. Long live the music from the Netherlands and Germany through Austria and Slovakya to Hungary! Just for the music, dances and songs I will do the cruise again!

The beautiful blue Danube (port-to-port cruise)

The tour exceeded all our expectations. We will definitely recognize this company to all our friends and family. Will also do another one in the near future.

Splendours of Europe (Start Budapest, End Amsterdam)

Danube Classics Vienna 2024 (8 destinations)

Al-Rosa did an excellent job. Food was good and lots of it, the cabin was clean and comfortable. The staff were always friendly and helpful and Sabrina did a great job of looking after everyone and made sure that we were always at the right place at the right time. The tours were great and we enjoyed our evenings in the lounge with music and quizzes by Erich. We had a great holiday!

Danube Classics Vienna 2024 (10 destinations)

Classical Rhine Cruise (Amsterdam - Basel) (10 destinations)

A good balance of excursions and relaxation and good food and wine

Enchanting Danube (2024) (Budapest to Passau, 2024)

Rhine Highlights with Switzerland (Start Zurich, End Amsterdam)

Impressed by the work done to get us on board at a very late date. The trip itself was the usual wonderful Scenic Cruise. The two tour guides, Franz and Alec were outstanding and all the personnel on The Opal made the trip wonderful. The Hotels in Switzerland were all top notch. Our tours visiting Castles and Towns were as good as we remembered others from earlier tours. Our admiration and respect for Scenic remains very strong.

European River Cruises Reviews

It was a great cruise. The food was amazing, the crew was really helpful, and the tours and tour guides were great. The only thing to imporve on if the WiFi which only worked half the time.

The Wi-Fi didn’t work as expected and it caused quite an inconvenience. The excursion plan is not as clear either. Overall it’s still a good tour but I think my last Danube river with Avalon is better than this rhino river cruise.

Great company to cruise with. Ship carries 110 passengers. Breakfast, Lunch & Dinner each day. Plenty of stops to sightsee. The castles along the Rhine make trip a very enjoyable cruise. All staff were great.

Popular Cruise Ships

• Avalon Passion from Avalon Waterways
• Avalon Tranquility II from Avalon Waterways
• Scenic Opal from Scenic Luxury Cruises & Tours
• Emerald Sky from Emerald Cruises
• Scenic Jasper from Scenic Luxury Cruises & Tours
• Avalon Envision from Avalon Waterways
• Avalon Imagery II from Avalon Waterways
• Avalon Impression from Avalon Waterways
• Emerald Destiny from Emerald Cruises
• Emerald Dawn from Emerald Cruises
• Avalon Expression from Avalon Waterways
• Avalon Illumination from Avalon Waterways

Travel Styles

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• Best 3 Weeks Europe Itineraries 2024/2025 (with Reviews)
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• Hiking in Europe in August
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9 best river cruises in Europe

River cruising in Europe is one of those delightfully slow and easy modes of travel. You're in a small floating hotel, exploring calm inland waters, gliding past castles and vineyards and scenery that changes by the hour.

Daily escorted walking tours and other excursions provided by the river line take you to key UNESCO World Heritage Sites and other city and village attractions you've come to see. Or you can choose to explore on your own, which is easy since your ship often will dock right in town.

Lazy afternoons on the ship afford the time to sit in a lounge chair and watch the world go by — kids swimming from the riverbanks, farmers tending their crops, river birds flapping their wings — as you glide to your next destination.

Which European river should you explore? The choices are broader than you might expect.

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The main rivers in Europe are the Danube and the Rhine and their tributaries. They are, by far, the most popular, doable either on one-week segments or longer itineraries that combine areas and sometimes combine rivers. Even if your cruise is only a week, don't underestimate the allure of relaxing for seven days on a river in France or on the dreamy Douro in Portugal.

Here are the best river cruises in Europe.

Upper Danube

When it comes to Europe river cruises, a perfect seven-night starter sailing is the Upper Danube, which takes you through centuries of history as you explore Germany, Austria, Slovakia and Hungary.

Ships visit such cultural hubs as Vienna, with its opera and art museums and elaborate royal palaces, and Budapest, Hungary, with its magnificent architecture and modern vibe. If your ship passes the Hungarian Parliament building at night, you're in for a treat; magnificently lit, it's one of the most photographed sights on the river.

Along the route, between Melk and Krems in Austria, you cruise through the Wachau Valley, a key wine-growing region producing rieslings and gruner veltliners, with sipping opportunities available. It's also a great place to bike, which is why it's nice to sail with lines, such as AmaWaterways , that carry bikes on board for passengers to use.

You might also have the option of a side trip to Salzburg, Austria, the birthplace of Mozart — and also where several scenes for the movie "Sound of Music" were filmed. A surprise for many is Old Town Bratislava, Slovakia, which might not have been on your must-do list but which charms with its beer culture and castles.

Related: Booking your first river cruise? Here's what you need to know.

Lower Danube

For a deep dive into Eastern Europe's past and present, the fascinating Lower Danube route between Budapest and Bucharest, Romania, explores history from the medieval times and Victorian era of Dracula to the rise of communism and the Bosnian War.

The seven-night river cruise takes you through Hungary, Croatia, Serbia, Bulgaria and Romania. The most beautiful stretch of the river is a 62-mile passage through a gorge between the Balkan and Carpathian Mountains. It's also one of the deepest stretches of river in the world.

Other sights accessed on shore excursions via bus include Bulgaria's Belogradchik Rocks, which are naturally carved towering red rock pinnacles that appear to take forms such as "Madonna with child," and Veliko Tarnovo, Bulgaria's stunning medieval capital.

When it comes to top cruising rivers in Europe, the Rhine wins for natural beauty and fairytale landscapes. A cruise on the river between Amsterdam in The Netherlands, and Basel, Switzerland — a typical one-week route — takes you past expanses of slope-side vineyards, forests and mountains, historic cities and medieval half-timbered villages.

That's even before you get to the Upper Middle Rhine Valley, a UNESCO World Heritage Site. This 40-mile stretch of river, between Rudesheim and Koblenz, Germany, has castles galore — you might imagine Rapunzel letting down her hair — and Lorelei Rock, the legendary cliff said to distract sailors with the mesmerizing song of a maiden.

The French city of Strasbourg, with its famous Gothic cathedral and robust Alsatian culinary scene, is often a favorite stop on Rhine itineraries, with other highlights including Heidelberg, Germany, and its imposing castle.

Related: Christmas market river cruises: What to expect on a holiday sailing

Sure, you can catch sight of the Eiffel Tower when boarding a river ship in Paris, but you can do that while staying in a hotel, too. The real attractions of a Seine River cruise are sailing on the river outside the city toward the English Channel and a visit to the beaches in Normandy for a perspective on World War II.

Your visit there and to the Normandy American Cemetery and Memorial, as well as other memorials and monuments to the fallen, is a poignant experience (one that requires a two-hour bus ride from your ship, however). Avalon Waterways brings a World War II expert on board to add insight on select sailings.

Other treasures exist along the Seine, not the least of which is Giverny, the home and gardens of impressionist artist Claude Monet. If you are a fan of his art, much of the property might seem familiar.

In historic Rouen, where Joan of Arc was martyred in the Middle Ages, stop by the Rouen Cathedral (another subject of Monet) before losing yourself on cobblestone streets with wonderful cafes.

Related: River cruise packing list: What to pack when traveling by riverboat

Bordeaux river cruises are different from other water routes because you explore two short waterways — the Dordogne and Garonne Rivers — and the Gironde Estuary in Southwest France.

You'll spend more time ashore than floating down the river on this itinerary, with your ship docked for two nights in the city of Bordeaux, a mini-Paris with grand 18th-century buildings. Who cares when you are in the epicenter of French culture, in one of the most celebrated wine regions in the world?

Bordeaux serves up the opportunity to sip Medoc, Margaux, Saint-Emilion, Pomerol and Sauternes wines as you expand your wine education. You'll visit vineyards and gorgeous chateaus. Your cruise line might even host a dinner at a wine estate one evening. If you plan your cruise for September or October, you'll be able to admire the grape harvest.

Related: The 5 best cruise lines for solo travelers

Rhone and Saone

Another must for wine-lovers is exploring the interior of France, sipping Cotes du Rhone in such famous winemaking regions as Hermitage and Chateauneuf-du-Pape in Provence and Beaune in Burgundy.

Rhone and Saone River cruises typically sail between Lyon and Arles or Avignon, and they're top-loaded with such non-wine attractions as the Roman aqueduct Pont du Gard and the Roman Arles Amphitheater, as well as the massive Palais des Papes (Papal Palace) in Avignon. You'll also be able to take in the lavender fields, haystacks and other scenes that inspired painters like Paul Cezanne and Vincent Van Gogh.

For a lazy, dreamy, wonderful river cruise experience, nothing quite beats exploring the wine regions of Portugal on the Douro, one of the major rivers through the Iberian Peninsula. The home base for these river cruises is Porto, Portugal, with its historic city center, spectacular bridges and port houses.

On one-week cruises, you'll follow the river 130 miles past green hillside vineyards in the Douro River Valley, a UNESCO-recognized destination, before turning around at the Spanish border. The river cruises typically include a visit to the university town of Salamanca in northern Spain. Viticulture is very much the lesson en route, as you learn about port production on the "River of Gold."

Related: 5 cruise lines to try if you just can't stand being around kids on vacation

Due to fluctuating water levels and narrow passages, the Elbe is a challenging river that runs 680 miles between the Czech Republic and Germany. Historically, it formed part of the border between East Germany and West Germany.

River cruising here is a rare experience. Viking River Cruises is one of the few lines that visits (another is the French line CroisiEurope), offering 10-day itineraries that combine hotel stays in the cities of Berlin and Prague with a stretch of river between Prague and Wittenburg, Germany.

The cruises are on ships built specifically for the Elbe route. They stop in places such as resurgent Dresden, heavily bombed during World War II but expertly rebuilt; the Saxon Switzerland region of Germany with its striking sandstone rock formations; and the spa town of Bad Schandau.

The Po River in northern Italy is tidal, making it another challenging waterway. However, it affords the opportunity to combine a visit to Venice with a river cruise. Uniworld Boutique River Cruises does the Po in high style with its 126-passenger S.S. La Venizia, completely decked out with a sense of place, from Fortuny fabrics and Murano glass to its gilded accents.

The one-week route doesn't take you far but does include the walled city of Padua, the charming fishing village of Chioggia, and the culinary mecca of Bologna.

For those looking for a longer experience, Uniworld cleverly combines a Po cruise with luxury rail journeys to places like Istanbul, Switzerland and beyond.

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Europe River Cruises

With longer port calls and our destination-focused approach, Viking maximizes your discoveries in Europe. From the fairytale castles of the Middle Rhine to the natural beauty of Norwegian fjords, you will gain deep insight into the continent’s cultural and historic riches.

Rhine Getaway

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Grand European Tour

Romantic Danube

Danube Waltz

Lyon & Provence

NEW! Rhine & Main Explorer

Paris & the Heart of Normandy

Cities of Light

Paris to the Swiss Alps

Châteaux, Rivers & Wine

Paris & D-Day 80th Anniversary

London, Paris & D-Day

France’s Finest

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Lyon, Provence & the Rhineland

Portugal’s River of Gold

Passage to Eastern Europe

Capitals of Eastern Europe

Elegant Elbe

Holland & Belgium

Tulips & Windmills

European Sojourn

Treasures of the Rhine

NEW! Treasures of the Danube

Christmas on the Seine

Christmas on the Rhine & Moselle

Christmas on the Main & Moselle

Christmas on the Rhine

Christmas on the Danube

Danube Christmas Delights

Christmas Along the Elbe

Rhine & Viking Shores & Fjords

Highlights of europe river cruises.

Europe’s inland waterways and stunning seaside coasts are brimming with old-world treasures. Discover them in celebrated capitals such as Vienna and Oslo, and in delightfully surprising ports, like Bratislava, Slovakia and Skagen, Denmark. From river to ocean, you can find:

• Cologne’s towering Gothic cathedral
• A traditional Sami ceremony north of the Arctic Circle
• Ancient trade routes of the Vikings
• Budapest’s regal Parliament building and Chain Bridge
• Sheep farming and wool production in a Faroese village
• Vintners tending their vines in quintas along the Douro
• The Hanseatic past of historic Bergen
• Kinderdijk’s windmills, a UNESCO World Heritage Site
• Picturesque Icelandic waterfalls and fjords
• Award-winning beers at Britain’s oldest brewhouse

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Each one of our 17 one-of-a-kind ships is a floating boutique hotel, designed to fully immerse you in your destination.

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Uniworld takes all-inclusive luxury river cruising to an entirely new level, with everything you need to have a wonderful trip included.

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No request is too large, no detail too small. We never tire of going above and beyond to create extraordinary experiences for you.

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You deserve the finest chefs, the freshest locally-sourced ingredients, and distinctive wines and beers chosen by acclaimed sommeliers.

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Go beyond the ordinary with the most diverse variety of excursions on the river, from Nights Out to Masterpiece Collection and more.

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Join Uniworld CEO, Ellen Bettridge, on the June 16th, 2024 sailing of Castles Along the Rhine on the S.S. Victoria . Enjoy unique activities and a few special surprises planned just for this cruise.

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Europe River Cruises

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European River Cruising

The magic of our award-winning European river cruises goes far beyond the riverboat you're aboard or the landmarks you'll visit. It's in the intimate ambiance and personalized service... the places you'll discover off the beaten path... and in the uncommon access to local culture and exclusive destination driven experiences you can't get on your own, as you experience a true slice of European life and return home transformed.

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Welcome to European River Cruising

Whether you're experiencing the Rhine or the Danube, the Douro, the Rhône, Seine, Maas or Moselle... the magic of our award-winning European river cruises goes far beyond the riverboat you're aboard or the landmarks you'll visit. It's in the intimate ambiance and personalized service... the places you'll discover off the beaten path... and in the uncommon access to local culture and exclusive destination driven experiences you can't get on your own, as you experience a true slice of European life and return home transformed.

What to expect on europe's rivers.

Although there's no better way to explore Europe's great cities, castle-dotted countryside and vineyards by riverboat, situations may arise that are beyond our control. In the event we need to modify your journey for any reason, you can trust that we will make every effort to communicate with you and to preserve your experience.

Portugal's golden Douro River, home to our newest cruises

The river of kings – the danube, wine country – france's rhône valley, old world europe – rhine river cruises, paris to normandy – the river seine.

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Featured River, Small Ship and Land Journeys

Inspired by the destination.

For 90+ years, the Tauck family has had a passion for sailing — aboard small ships and yachts at sea, riverboats along great inland waterways, and at home on the rivers and lakes of Connecticut and New York. When we began blending our land experience with our strong passion for cruising in our first European river cruise back in 1992, we knew that no "ordinary" river cruise experience would do for our guests. We wanted them to travel Europe's rivers in the same beyond-the-ordinary Tauck style they experienced on our land trips. With that in mind, we searched to find a company to partner with that would share our values and our commitment to "do the right thing" by our guests... and found it in another family-owned company, Scylla. Together, we crafted a river cruise experience that was ahead of its time and inspired by the destinations we explore.

Guest Favorites in River Cruising

Along the Danube... the Rhine... the Rhône... the Seine... or the Douro... our European river cruises are all about the unique cultural access you'll enjoy wherever we visit... the strong connections you'll make with the people you'll meet... and the traditions and genuine little moments they'll share with you  along the way...

Budapest to amsterdam by riverboat, the romantic rhine: basel to amsterdam, rendezvous on the seine, blue danube: family riverboat adventure, tauck's river cruise guide, european river facts.

Tauck shares the basic facts you need about Europe's rivers – plus the history, culture and more.

What to Expect On Europe's Rivers

Unforeseen circumstances may occur on the rivers of Europe from time-to-time, including high and low water levels. Tauck is always prepared to deal with these eventualities in order to preserve your Tauck experience.

Why Take A Tauck River Cruise

Tauck River Cruising means traveling in good company, exclusive access to cultural experiences, distinctively inclusive pricing and more!

Choosing The Best European River Cruise For You

Tauck's European river cruise guide will help you find the right Danube, Rhone, Rhine, Seine or Douro river cruise for you.

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How to Choose the Right European River Cruise for You

By Janice Wald Henderson

Planning your first European river cruise ? Picking a waterway, dates, and budget seem easy enough. Then you find there's an overwhelming choice of boats out there, and with seemingly similar appearances, routes, amenities—even cost. What to do? Read on for our river cruising guide, which will help you learn the distinct personalities and perks of the major river cruise lines , to find the right one for you.

AmaWaterways

Vibe : With 144-to-196 passengers, these European ships resemble well-decorated homes-away-from home . Cruises emphasize health and wellness, balanced by fine food and wine. The new AmaMagna , a double-wide boat with a Danube debut in May, offers more amenities and space—including a novel watersports platform (for riverboats). Fellow Passengers : Energetic social Americans, often wine buffs, ranging from 40-plus to Baby Boomers and beyond. Younger cruisers often book themed wine sails. Average Eight-Day Fare : $2,699 per person. Notable Inclusions : All meals, beer, and wine with onboard lunch and dinner; shore excursions; guided hiking and biking tours; bicycles; one-hour daily happy hour with beer, wine, and spirits pre-dinner; and Wi-Fi. Rivers : Danube, Rhine, Moselle, Main, Rhone, Seine, Garonne, Dordogne, Douro; and Dutch and Belgian waterways and canals. Cabins : Residential-ish staterooms typically run between 155 to 502 square feet. Most cabins sport Ama’s signature twin balconies, featuring both a French and outside veranda. Flat-screen TVs double as computers, and baths sport multi-jet showerheads. Eat and Drink : Count on seasonal, destination-driven menus with healthful bents, fine regional wines—even recipes on pillows at turndown. All cruisers enjoy one complimentary, six-course dinner with wine pairings at the haute Chef’s Table, prepared before passengers. Staying Fit : Devotees like the well-equipped gym, walking track, heated pool, and hydration station with infused detox and gemstone waters. A Wellness Host provides complimentary daily classes, like core strengthening and circuit training, as well as personal training for a fee. Shore Excursions : An Ama specialty: The line partners with Backroads, bringing biking, walking, and hiking tours to more than 120 sails this year and in 2020.

Crystal River Cruises

Vibe : Expect plush, all-suite accommodations serviced by attentive butlers, stellar cuisine, and abundant perks. Riverboats beautifully duplicate Crystal Ocean’s modern luxury style . Fellow Passengers : Consider the mostly American over-50 crowd friendly, well-heeled, travel-savvy, and stylish. Average Eight-Day Fare : $6,333 per person. Notable Inclusions: : All meals, alcohol, and shore excursions (other than über-exclusive); electric bikes (e-bikes); 24-hour room service; self-service laundry (rare to riverboats); Wi-Fi; gratuities onboard and ashore; airport transfers. Rivers : Rhine, Main, Danube, and Moselle. (Note: Crystal riverboats don’t sail in France.) Cabins : Even the smallest suites (188 square feet on the quadruplets; 219 square feet on Mozart), feel swanky. Revel in king—not the typical riverboat queen—beds. Most feature walk-in closets and dual-vanity bathrooms. Modern tech accents include a bedside iPad with room controls. ETRO Italian toiletries, especially the body lotion, are swipe-worthy. Eat and Drink : Think Michelin star-style cuisine, particularly at on-site restaurant Waterside. The Bistro showcases morning specialty coffees and house-baked pastries, midday charcuterie, and later, wine and tapas. A Vintage Room extravaganza (a rare extra cost), paired with legendary wines, is extraordinary. Staying Fit : At the well-outfitted fitness center, personal training’s available. Take comp morning classes like yoga, plunge into the heated indoor pool. Off ship, go kayaking and canoeing, ride an e-bike. Later, unwind in the full-service spa. Shore Excursions : Outings are designed to avoid tourist hordes. Tour groups are limited to an unusually intimate 15 guests, and Crystal’s plush customized coaches deliver leg room, power outlets at every seat, and complimentary Wi-Fi.

Emerald Waterways

Vibe : Emerald’s 112-to-182 passenger European riverboats resemble attractive mid-priced modern hotels, awash in glass, chrome, and contemporary art, with buzzy lounges. Most boats have spas and salons. The pool converts to a movie theater on all ships except Emerald Radiance . Fellow Passengers : A fun-loving, energetic group, mostly 45 years old and up, although the line increasingly skews younger. Cruisers are from the U.K., Australia, and North America, and like independent exploration, such as bicycling ashore. Average Eight-Day Fare : $2,600 per person. Notable Inclusions : All meals, beer, and wine with onboard lunch and dinner; most excursions; wifi; gratuities onboard and ashore; and airport transfers. Rivers : Danube, Maine, Rhine, Moselle, Douro, Rhône, Saône. Cabins : Solo cabins—great for friends traveling together—run 117 square feet. Most guests book 180-square-foot Balcony Suites. The fanciest, at 315 square feet, include an iPad, Nespresso machine, and some laundry service. Eat and Drink : Reflections Restaurant provides daytime buffets, and four-course contemporary European evening dining with regional wines. Passengers keep the poolside bar lively. Weather permitting, Emerald hosts a popular once-a-week sundeck lunch barbecue. Staying Fit : The large indoor heated pool has a retractable roof, top deck walking/running track, and wellness center with a small gym. Shore Excursions : Many diversified options, including the popular EmeraldACTIVE, featuring guided bike tours and vigorous hikes.

María Casbas

Jessica Chapel

Madison Flager

Scenic Luxury Cruises & Tours

Vibe : Scenic —Emerald Waterways’ older, pricier sibling—also leans modern chic, with marble, glass, wood, and steel. Ships host between 44 and 163 guests, who enjoy butlers (service level depends on cabin category), and venues like a gym, salon, and spa. Fellow Passengers : Social, sophisticated passengers, usually 55-plus, who relish food and wine and independent exploration. A whopping 45 percent are fun-loving Aussies, with the rest divided between the United States, United Kingdom, and Canada. Passengers mix well and many make new international friends. Average Eight-Day Fare : $4,500 per person. Notable Inclusions : All meals and most alcohol; 24-hour room service; gratuities onboard and ashore; excursions and events; Wi-Fi; airport transfers. Rivers : Danube, Main, Rhine, Moselle, Douro, Rhône, Saône. Cabins : Accommodations are dubbed suites, yet the smallest (160 square feet) are considered a cabin by most. All provide Egyptian cotton sheets, down pillows, and L’Occitane toiletries. Butlers stock complimentary mini-fridges, filled with guests’ preferred beverages. Eat and Drink : Scenic offers singular advantages: Six dining choices—like sundeck teppanyaki—and enough dinner tables for two. Tuck into lavish five-course meals in specialty restaurants, perhaps French or Italian. Guests booked in costly suites enjoy one complimentary six-course degustation menu, sommelier-paired with wine, in the haute Table La Rive. Staying Fit : Use the outdoor heated pool, wellness center with workout equipment, running/walking track, and e-bikes. Scenic partners with Trek for 10 sailings per year, melding daily cycling trips into a river cruise itinerary. Shore Excursions : Scenic partners with National Geographic, featuring a Nat Geo photographer and lecturer, on some sails. Most memorable: Every cruise offers a Scenic Enrich event, such as a private ballet performance in a St. Petersburg palace.

Uniworld Boutique River Cruise Collection

Vibe : Admirers of opulent European hotels adore Uniworld’s boats, averaging 130 guests. Think bespoke furnishings, intense hues, antiques, crystal, and marble. No ships are alike; one evokes the Art Deco era, another resembles a baronial estate. Six Super Ships, the line’s crème de la crème, prove particularly posh. Fellow Passengers : Chic, discerning passengers who are mostly North American, with some Brits and Europeans, age 50 and up. Average Eight-Day Fare : $4,000 per person. Notable Inclusions : All meals and alcohol; 24-hour room service; shore excursions; wellness programs; gratuities onboard and ashore; Wi-Fi; airport transfers. Rivers : Danube, Moselle, Rhine, Main, Bordeaux, Dordogne, Garonne, Seine, Saône, Rhône, Douro, Po, Moselle. Cabins : Enthusiasts overlook the small cabins (some just 151 square feet) for luxe appointments, like handcrafted beds from legendary Savoir Beds of England, thick towels on heated bars, and Asprey and Hermés toiletries. Butlers pamper suite guests, including unpacking luggage and drawing bubble baths. Eat and Drink : Chefs excel at classic and contemporary European cuisine showcasing local ingredients. Vegetarians, vegans, and the diet-minded dine well. Bartenders craft cool destination-inspired cocktails. Adventurous guests book Uniworld’s intimate dinners in local host homes. Staying Fit : Work off indulgence in the well-equipped gym; certified wellness instructors offer TRX® Suspension Training on select sails. Exhale with a spa facial or massage. Shore Excursions : Enthusiastic guides, speaking excellent English, lead activities such as walks, hikes, kayaking, and bicycling. Particularly noteworthy: Exclusive excursions, like golfing on France’s most prestigious courses, are complimentary.

Viking River Cruises

Vibe : Virtually identical, the company's 190-passenger Longships possess a contemporary Scandinavian design, emphasizing natural wood, neutral hues, and windows. Enthusiasts praise the alikeness , preferring the same onboard experience wherever they go. With such uniformity, Viking cruises purr along like Bentleys. Fellow Passengers : A primarily American over-50 crowd, well-traveled but sometimes budget-minded, passionate about history, culture, and the arts. Average Eight-Day Fare : $3,748 per person. Notable Inclusions: : All meals, beer and wine with onboard lunch and dinner; one complimentary shore excursion per port; Wi-Fi; ground transfers with Viking Air purchase. Rivers : Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne, and Gironde. Cabins : Viking’s bathrooms, with glass-enclosed showers, heated floors, and anti-fog mirrors, are knockout. Standard Staterooms are small (150 square feet) but functional; comfort comes in 205-square-foot Veranda Staterooms. Splurge on a 275-square-foot Veranda Suite, or 445-square-foot Explorer Suite. Eat and Drink : Viking dishes up familiar American and modern European cuisine. The casual indoor-outdoor Aquavit Terrace delivers pleasing daytime buffets. Most passengers happily dine in The Restaurant on three-course meals at night. Staying Fit : No workout facilities, except for a small walking track (and two putting greens). Concierges can arrange visits to local spas and gyms. Shore Excursions : Widely praised for immersive local experiences, Viking standouts include intimate tea and conversation in local residents’ homes, and a fabulous outing to Downtown Abbey’s Highclere Castle.

Recommended

One&Only Aesthesis

Palacio Arriluce

Europe Travel Guide

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• World's Best

The Top 10 River Cruise Lines in 2021

Paul Brady is the news director at Travel + Leisure and the brand's expert on cruise travel. He has been covering the travel industry for more than 15 years for outlets including Condé Nast Traveler , Skift , and The Huffington Post .

Note: If you’re looking for our most recent recommendations, check out the 2023 list of our favorite river cruise lines.

This year's World's Best Awards survey was open for voting January 11 through May 10, 2021, as destinations around the world were lifting COVID-19 restrictions. Survey rules have always allowed readers to reflect on their travel experiences over a three-year period. We hope that this year's honorees will inspire your own travels as you get back out into the world.

The past year put the entire travel industry through the wringer, perhaps no segment more so than cruising. Though the pandemic forced ships around the world to remain in port , readers nevertheless looked back fondly on their times at sea while ranking the world's top 10 river cruise lines for Travel + Leisure's World's Best Awards.

Every year for our World's Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe — to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Readers rated individual cruise ships on their cabins and facilities, food, service, itineraries and destinations, excursions and activities, and value. Those assessments were combined to generate results for the cruise lines in five categories, including river cruising.

Though many European countries have been off-limits for travelers, memories of recent trips to one of the world's iconic river cruising destinations helped inform voters' choices this year. Tauck moved up two places in T+L's 2021 rankings to grab the No. 2 spot with an eye-popping score above 96. The iconic river ships of No. 3 Viking Cruises also fared well this year, with readers giving the stalwart high marks, moving it up three places. Viking has river ships across Europe, of course, but also sails the Mekong and the Nile. In 2022, the company plans to launch trips on the Mississippi.

Other high-ranking lines won praise for their journeys outside the traditional rivers of Europe. No. 4 Aqua Expeditions, for example, sails to such destinations as Indonesia, Peru, and Vietnam. (The company's newest ship, the Aqua Nera, debuted this summer on the Amazon.) And No. 5 American Queen Steamboat Company, which didn't make T+L's top 10 last year, keeps its focus strictly domestic, with trips on the Columbia, the Mississippi, the Ohio, and other U.S. waterways.

But this year's highest-ranked line goes just about everywhere. No. 1 Uniworld Boutique River Cruises earned one of the highest scores of any cruise line — river or ocean — this year, impressing readers with flawless service, imaginative itineraries, top-flight design, and wonderful food. "We were treated like royalty," gushed one traveler who sailed on the Maria Theresa. "Our experience was an 11 out of 10." Can't do much better than that.

Find the rest of the list — and what other qualities set Uniworld apart — below.

1. Uniworld Boutique River Cruises

This global operator of 19 ships sails rivers across Europe, plus waterways in Cambodia, Egypt, India, Peru, and Vietnam. Among the newest in the fleet are the Bon Voyage, based in France, and the La Venezia, recently relaunched in Italy. And while readers certainly raved about the line's ships, they saved their highest praise for the ask-and-you-shall-receive mentality of the Uniworld crews. "My experience exceeded all expectations," said one traveler, who toured Europe on the Antoinette . "Staff consistently went above and beyond to ensure a pampered vacation. When one of our party asked if there was a guitar on board so we could sing in the parlor one evening, a staffer said he would arrange it — and proceeded to purchase a guitar at our stop the next day!" Other respondents made note of Uniworld's overall attention to detail, with excursions, meals, entertainment, and logistics expertly handled in just the right way. "It was among our most favorite vacations ever — everything was perfect," said one voter, who traveled on the Beatrice . "The best experience I have ever had on any ship," said another. A third reader summed it up like this: "This was my first experience with Uniworld, and I cried when I had to leave. Everything wowed me."

WBA Hall of Fame honoree. Score: 96.79 More information: uniworld.com

WBA Hall of Fame honoree. Score: 96.30 More information: tauck.com

3. Viking Cruises

WBA Hall of Fame honoree. Score: 93.65 More information: vikingcruises.com

4. Aqua Expeditions

Score: 92.69 More information: aquaexpeditions.com

5. American Queen Steamboat Company

Score: 92.68 More information: americanqueensteamboatcompany.com

Score: 92.07 More information: belmond.com

7. Avalon Waterways

Score: 91.29 More information: avalonwaterways.com

8. Scenic Cruises

Score: 91.08 More information: scenicusa.com

9. AmaWaterways

Score: 90.64 More information: amawaterways.com

10. Crystal Cruises

Score: 88.23 More information: crystalcruises.com

See all of our readers' favorite hotels, cities, airlines, cruise lines, and more in the World's Best Awards for 2021 .

Current Ratings/Rankings Riverboats in Europe

THE LATEST EUROPEAN RIVER BOAT RATINGS

RATINGS EXPLAINED:

Each riverboat company is rated on a 100 point scale which breaks down as follows:

• 25% – Overall Service and Concern for the Guest’s Total Satisfaction.
• 25% – All-inclusive nature of the product and quality of shore excursions.
• 20% – Quality of Accommodations and On-Board Facilities/Amenities.
• 20% – Overall Quality of Food and Beverage Services.
• 10% – Sophistication Level of Fellow Guests and Staff.

LAST UPDATED MARCH 3, 2022

EUROPE’S TOP RIVER BOAT LINES: THE LATEST RATINGS

#1 – ama waterways.

CURRENT REPORT CARD SCORE: 86%

RIVERBOATRATINGS BOTTOM LINE: 

Launched in 2002 by seasoned river cruise executives, AmaWaterways is generally regarded as the best of the rest after Tauck and Scenic are taken out of the equation. AmaWaterways now has 20 vessels and their newest ships have top category suites with twin balconies. This line offers a solid guarantee of quality with some interesting onboard innovations. Cruisers can, for instance, dine ashore on the line’s ‘Culinary Delight’ series of tours. We particularly like the pacing of walking tours, allowing for several levels of walker and for those who prefer to start later.  French balconies and complimentary in-room internet service are provided. AmaWaterways even offers guided bicycle touring. One gets the sense that management is constantly thinking up ways to appeal to a younger and more sophisticated clientele. The attitude at AmaWaterways seems to be “Why can’t we do that on our boats?”

Combine the above with the fact that AmaWaterways is, in our opinion “The Best Value for the Quality” in the European market and you have several compelling reasons to consider this line. If you need another one, the respected Berlitz Guide to River Cruising names AMA the Best River Cruise Line in Europe in its 2020 Edition. 

AMAWATERWAYS DEBUTS NEW SHIP WITH GAME-CHANGING DESIGN

AmaMagna to Feature Open-Water Sports Platform, Multiple Dining Options, Larger Staterooms and Eco-Friendly Engine

AmaWaterways   has announced plans for AmaMagna , it’s biggest ship ever to be launched in 2019.  AmaMagna represents a new concept specifically designed to elevate the modern luxury market.  Twice the width of traditional European river ships, the latest AmaWaterways innovation welcomes only 194 guests and affords luxurious living spaces, multiple dining options including an al fresco glass-enclosed restaurant, more onboard activities, and enhanced evening entertainment.  The ship will debut a quieter and more fuel-efficient engine and – a first for river cruising – open-water sports platform, complete with zodiac boats, canoes, and recreational equipment. Construction for the new vessel, destined to sail Danube itineraries, began

“As the luxury river cruise market continues to grow, we want to carry on as the leader in industry innovation.  While this new double-width concept has been on the table for some time, we believe, given the unique demand that exists, that now is the perfect moment to introduce this style of ship,” said Rudi Schreiner, president, and co-owner of AmaWaterways.

AmaMagna will provide guests with generous personal space, the freedom of multiple dining choices, and exceptional stateroom comfort.  Combining this with our award-winning cuisine, noteworthy shore excursions, and remarkable onboard service, we feel this ship is a game-changer.”

In total, AmaMagna will feature 97 staterooms – the majority of which will be over 300 square feet, some of the largest in river cruising.  Additional amenities include a large heated sundeck swimming pool with whirlpool and sky bar, a spacious spa area with new treatments, a fitness room large enough for small group classes, and generous common areas designed to accommodate a variety of onboard events.

“We’ve expanded the options for our guests by incorporating exceptional epicurean adventures, and new wellness offerings.  Our guests deserve the very best and we are always thinking about new opportunities that will give them the vacation of a lifetime,” said Schreiner.  “Now is the perfect time for us to introduce a new concept of luxurious European river cruising.”

AMA has achieved high levels of consistencies and the line has won numerous “World’s Best” Awards from Travel + leisure to Virtuoso. They are not the best but they are slowly tapping on Tauck’s door. They currently represent the happiest marriage of quality and value in the industry. In addition to cruising Europe’s waterways, AMA has programs in Russia, Myanmar, Vietnam, and Cambodia. Their boats in Asia are generally leased. They have a unique relationship with the lovely Zambezi Queen in southern Africa presenting a rare opportunity to combine river cruising with a safari experience.

Their infotainment system is complete with complimentary high-speed internet access and first-run movies keep guests well-connected and entertained. Each boat carries approximately 20 bicycles and tours include complimentary wireless audio devices so a guide’s words are always within earshot.

The ‘set your own pace’ shore excursions enrich traveler’s experiences and twin balconied staterooms encourage you to relax and watch the world go by.   Criticism of AmaWaterway’s on-board service is rather rare, particularly on the line’s newest ships launched after 2011. Inclusive offerings create good value.

OWNERSHIP AND HISTORY:

In 2002, AmaWaterways was launched through the collaborative efforts of Austrian-born, former Viking River Cruise President, Rudi Schreiner, travel-industry executive Kristin Karst, and Brendan Worldwide Vacations founder and owner Jimmy Murphy.

OFFICERS AND CREW:

The international crew is primarily European, with many staff members from Romania, Hungary and Slovenia.  Most staff has graduated from a European-based hotel management school and many of the guides are fluent in four or five languages. Unfortunately, English skills vary greatly among the staff. Each cruise also features a cruise director who leads shore excursions, arranges for airport transportation, and offers running commentary during scenic cruising and more. Unlike Tauck, AMA does not have personal on-board tour guides assigned to small groups. The lone tour director basically does it all. This is an area where improvements can be made.

ACCOMMODATIONS

In-room furnishings include white plush down bedding, a sitting area, flat-panel TV, safe, terry bathrobes, slippers, individually controlled air-conditioning, closet, and bottled water replenished daily.  Suites enjoy spacious closets and minibar.

The newer vessels clearly have the best suite accommodations. In 2010, a new, and rather revolutionary design concept was introduced featuring both a French balcony and a true balcony with deck chairs in several categories.

• Standard Accommodations:  Mid-range cabins enjoy floor to ceiling windows and French balconies.
• Entry Level Accommodations:  The most basic cabins are in less desirable locations with small, fixed, chest-high windows.

AmaWaterways en-suite bathrooms are spacious and feature a separate shower with multi-jet shower head and marbled-clad finishing.  Each is equipped with a hairdryer, magnifying mirror and spa-quality soaps, shampoo/conditioner and body lotion.  Suites include a bathtub.

As a member of La Chaine des Roisseurs, one of the world’s most prestigious culinary organizations, guests aboard AmaWaterways enjoy better than standard riverboat dining and complimentary wines with dinner.

Breakfast and lunch are served buffet style however you may also order from the menu.  The multi-course dinner is served ala carte with special attention paid to regional specialties.  Wine and beer selections included complimentary at dinner and soft drinks, coffee, bottled water, and teas are served complimentary throughout the day.

Newer ships offer a variety of specialty dining venues, intimate chef tasting menus, and a wine room.New-builds feature the alternative aft restaurant Erlebris, a lounge cum intimate dining venue that has the advantage of a glassed-in kitchen. AMA has pioneered wine and culinary riverboat theme cruises, but, thus far, most of these cruises have been scheduled on off-season dates.

Despite the fact that it attracts about 20% of its guests outside North America, AMA lists each of its ships as “Non-Smoking”, limiting smoking to certain portions of the upper sundeck. Smoking is not permitted in any dining venue or in cabins.

SHORE EXCURSIONS

AmaWaterways offers ‘set your own pace’ complimentary shore excursion in each port.  The ‘Gentle Walkers’ take in the sites at a leisurely pace, the ‘Active Walkers’ group moves more quickly and therefore is able to cover more ground and ‘Late Starter’ is designed for those relaxed vacationers who prefer to sleep in.  Each tour is locally guided tour is facilitated through a live transmission headset system, avoiding the need to huddle-in to hear the commentary.

For the adventurous, bikes and helmets are available free of charge should you wish to explore on your own.   If you extend your riverboat cruise with a pre or post-cruise stay, tour packages can be arranged including 4- and 5-star accommodations.

EVENING ACTIVITIES

Nightly performances drawn from the local onshore population can create a uniquely shallow talent pool however most guests do enjoy the onboard camaraderie and the ability to get to know many of their fellow travelers. AMA normally includes a staff talent show and a trivia contest. So far, they have resisted bingo.

SPA AND FITNESS OPTIONS

AmaWaterways vessels often do offer a fitness area complete with a sauna or steam room.  Many include outdoor heated pools or whirlpools and some include a walking deck.  For the health-conscious, we think the walking space trumps a small swimming pool as more desirable based on the fact a small pool serving more than a hundred guests is just not worth the risk of water-borne infection.  Beauty salons and massage services are available on all ships.  There are however significant differences between ships in the fleet which is why we tend to recommend the newer vessels.

THE BOTTOM LINE:

AMA is sleek, tuned-in, and has mass appeal. It is partially inclusive and so comes in at a better price point than some of the very top-rated all-inclusive lines above. But for many of our readers, undecided about how much they wish to commit to sailing one of the very top lines, AMA is an excellent choice. It may well be the best overall choice for a majority of RBR visitors. The line has bright, committed management that is extremely aware of the need to handle challenges like water level restrictions, with calm, guest-focused leadership.

CSI CRUISE SHIP INSPECTOR REPORT (Certified Inspector)

AMA Kristina – June 16 to June 23 2022

Please try to provide as much SPECIFIC information as possible to help as many readers as possible. The specific examples you provide are the most important part of your evaluation as it enables us to cite those examples to management and our readers. Your understanding is appreciated:

1. overall, how would you rate this cruise experience compared to others you have had, 2. how would you grade the shore excursions offered on this cruise, 3. how would you rate your ship.

The ship was well maintained, attractive and provided what was needed for a great river cruise.  The Captain was a delight.

On a scale of 1 to 5 we would rate it as 4 to 4.5.

What would this line have to do to secure your total satisfaction and top r ating?

The issues mentioned as problem areas would need to be addressed.

04 – How do you evaluate the deck staff and officers?

5. how would you rate the quality of your dining experiences, 6. how much did you enjoy the lectures and entertainment, 7. what was the strongest element in your cruise experience, 8. what was the weakest element of your cruise experience, 9. how would you rate the design and luxury/comfort your cabin.

11 – Evaluating the Marketing/Advertising of this cruise or river boat line::

__x__ They delivered almost exactly as promised

____ They did exaggerate some aspects of the luxury experience

____ We think their competitors have done a better job with their brochures and ads

____ The ads and online materials were designed to sell rather than inform

____ We thought that their written materials and online materials were particularly helpful and informative

Your Recommendations to the Marketing Department:

Don’t accentuate the upper deck as it sets expectations way too high.

12 – Name and preference recognition by staff

___X_ Many staff members addressed us by name and they quickly learned our personal preferences

____ There were a few staff members who learned our names but most did not

____ Staff was friendly but guests were not addressed by name. Some staff provided anticipatory service.

____ Staff was busy and made no real effort to learn guest’s names or cater to their personal preferences.

How would you describe the manner in which staff addressed guests?

Immediate (except for the front desk) and friendly

Desi learned our personal preferences and did an exceptional job given she was many times, in our opinion, overworked.  She did so with a smile and happily.

Did it appear to you that staff was making any effort in crew quarters to learn guest names and the way they like things done for them?

Is there a particular area of staff training that you felt needs to be improved?

13 –  Evaluating the mix of fellow passengers

__X__  We thought it was an interesting and friendly crowd. We made several lasting friendships.

____  It was about what we expected

____  There were fewer Americans on-board than we had anticipated

____  It was not a particularly sophisticated group – we were disappointed.

____  Our fellow guests were younger/older than we had anticipated

Exactly what type of traveler do you feel is best suited for this line ?

People who enjoy the finer things and attention from the staff – middle aged and above if some of the suggestions are addressed.

14 –  Rating on-board pool and bar services

____ Bar and cocktail staff were always attentive and service was excellent

____ It depended on how busy they were but it was generally fine

____ Staff was inadequate to do the job. We had a hard time getting someone to take our order

We did not use the pool bar so do not feel comfortable giving a response.  The bar services in the restaurant and bar as mentioned above were excellent

15 –  Officer’s interaction with guests

__X__ The senior officers were friendly and mixed often and easily with guests.

____ The officers did their jobs and we saw little of them in the evening.

____ We suspect there were officers on board as well as a captain but we rarely saw them

Specifics :

The Captain Geoffrey and Manager d’Hotel Eduard were top-notch.

16 –  The Cruise Director and Front Desk Staff

____ The cruise director set the proper tone, mixed freely with guests, and was a storehouse of information

___X_ The cruise director did his/her job adequately but did little to really enhance our cruise experience

____ This cruise director seemed to be walking through a script – a net negative to the experience

17 –  How would you evaluate the line’s air/sea and pre/post packages?

____ Really well handled and represented fair value

____ We received what we expected

____ They seemed unwilling to meet our specific requests for flight arrangements

____ We were extremely pleased with the pre/post hotel

____ The pre/post hotel did not match the quality of the ship

Not applicable for us

18 – Comfort levels for those who prefer some dress-up nights or a “no-tie or sports jacket required” policy

____ This cruise had the right mix of dressier evenings and casual dinner nights

____ We felt that the cruise featured a dress code that was somewhat out-of-date

____ We liked the dressier evenings and felt they added an air of class and sophistication to the experience

__X__ We appreciated the total casual nature of the experience. We never had to dress up and that suited us

19 – Cost of this vacation. Did you receive fair value?

____ You tend to get what you pay for in cruising and we were delighted with our choice.

__X__ While it was not a “bargain” the per diems on this cruise were fair given the overall quality.

____ We are not certain that we would select a cruise in this price range again.

____ Perhaps we should have paid a bit more for better accommodations and an upgraded ship

Pricing comments and advice for those considering this cruise :

The line needs to be honest about the quality of the wines and the extreme adherence to charging for sodas outside mealtime

We realize wine deliveries were a problem but that does not excuse the level of wines stocked.

20 –  How would you rate your itinerary? See comments

  ____ We chose exactly the right itinerary

____ It is a good itinerary but we might suggest one or two changes

____ This was not a well-planned itinerary. We would not recommend it to others,.

Itinerary comments:

2 nights in Avignon, in the beginning, was disappointing. While we recognize river cruises are affected by water levels we didn’t really feel like we went anywhere and there was really nothing to replace it. The map in the promotional material seemed to show more

Recommendations to Marine Operations Management regarding port selection :

Why wasn’t Valence included as a destination?

OVERVIEW: THE TAUCK RIVERBOAT DOSSIER:   Tauck Tours is a Connecticut-based, family-owned business that entered the river cruise business in 2006. Tauck offers a superior riverboat experience in Europe. Its recent announcements concerning the reconstruction of its Jewel Class ships helps assure the company’s position at one of the world’s top river boat products across the board. Tauck’s riverboat programs cost more than most of its competitors. But savvy travelers know that is true only because Tauck has zero “add-ons”. Inclusive amenities now include all gratuities, all shore excursions, unlimited wine and beer with meals and during the day, along with spirits, and airport transfers. Room service is limited to breakfasts served to Category 7 Suite guests in their cabin. Although Tauck’s boats have an entire deck of top-level 300 sq. ft. suites, all feature double French balconies. True balconies, allowing guests to sit outside and enjoy the views are not available in these top-level Category 7 Suites. But we do not believe that this is critical as a highly functional open-air upper deck with 360-degree views is only one deck above.

The fact is that any of our top-rated lines can deliver a wonderful, often memorable riverboat experience. But where these lines differ is the manner in which they handle river-related or itinerary issues and problems. This is where Tauck excels. Guests booking Tauck know that their concerns will be addressed immediately by a caring and intelligent management team. Time and time again, we’ve seen Tauck pull victory from the jaws of river level defeat. Many of their competitors have no such record of high guest satisfaction. Tauck joins Crystal, AMA, and Uniworld among the top tier river cruise lines. But the Tauck product suffers from the fact that unlike its competitors, Tauck does not own its riverboats – it leases them from a company called Scylla which is based in Switzerland. This has, in our view, allowed competitors like AMA and Crystal to steadily improve their products while Tauck has not led in innovation. 

We believe the most significant competitive advantage enjoyed by Tauck guests is the presence of an onboard Tauck Cruise Director and three highly-visible Tour Directors, who work for Tauck. They provide a link to the quality one finds on Tauck’s generally First Class worldwide land tours. But even this highly desirable advantage, can create a negative backlash. Some of our Inspection Team has reported that guests sometimes identify the best of the three guides and then are disappointed when they can’t join that guide’s group.

With more than 85 years of experience as a tour operator, Tauck’s onboard staff presence can quickly resolve problems should they arise. But since the crew is employed by the shipowners, not Tauck directly, issues have arisen due to a lack of communication. In terms of overall quality and product consistency, only Crystal River Cruises and Scenic are seen as challengers to Tauck’s overall quality. This may be changing as both Uniworld and AMA Waterways, particularly, have made major improvements to their entire product line. Tauck is a primarily American product and country club golf stories along with stories of past Tauck adventures frequently dominate the on-board conversation.

Although it is not in any brochure or discussed online, Tauck’s customer service policies often exceed those of any of their competitors. This is clearly a company that has “made things right” whenever there have been issues in the past involving water levels or service issues. Any riverboat line looks good when everything is going well. Tauck manages to look good even when travel glitches occur. That has a lot to do with the fact that this is the only top-grade worldwide tour operator managing boats on Europe’s major rivers. If Tauck loses a riverboat client, they lose a potential lifelong client who would have traveled with them to the corners of the earth. No other riverboat company has that much at risk in delivering a superior product. In essence, that is the real secret of Tauck’s rather meteoric success on Europe’s rivers.

Tauck has 90 years of experience offering escorted tours, but comes late to the river cruise industry, launching its first ship in 2006.  The company offers an upscale all-inclusive experience with excursions, staff gratuities, onboard meals, wine and beer with dinner, and beverages including spirits available throughout the day, entertainment and port charges all included in the fare.  On most Tauck Programs, pre and post land programs are fairly priced and Tauck allows guests to book extra hotel nights at negotiated rates that include transfers even if the air is not booked through the line.

OWNERSHIP AND HISTORY

OFFICERS AND CREW

The crew onboard is mostly European.  On average, there are 36 crew members on board each of the Jewel Class ships and 39 crew members on Inspiration Class vessels. The crew is supplied by a Swiss company called Scylla Tours. Scylla owns all of the vessels which are on long-term lease to Tauck.

TAUCK RECONFIGURES  ITS FIVE JEWEL CLASS SHIPS 

Ships Have Larger Cabins, Reduced Capacity and Upgraded “Arthur’s” Restaurant As Tauck Enhances Deployments of its “Destination Fleet”

Tauck has reconfigured more than half of its European river cruising fleet in the past 24-months.  The extensive rehab involved Tauck’s five Jewel Class riverboats enhanced with larger cabins, overall passenger capacity will be reduced, and each ship will also have its second onboard dining venue upgraded.

Tauck’s 110-meter Jewel Class ships include the ms Swiss Emerald, ms Swiss Sapphire, ms Swiss Jewel, ms Esprit, and ms Treasures.  The company’s European riverboat fleet also includes four 135-meter Inspiration Class ships; the new ms Grace and ms Joy launching later this year, and the ms Inspire and the ms Savor.

The most dramatic enhancement aboard each ship will take place on the Ruby (middle) Deck, where 30 150 square-foot cabins in the current configuration will be replaced with 20 cabins measuring 225 square feet each.  Aboard each reconfigured vessel, 69% of all cabins will thus be 225 square feet or larger – the highest percentage of such cabins on any 110-meter riverboats in Europe.  In addition, overall capacity will be reduced from 118 passengers to 98, with the total number of cabins on each vessel going from 59 to 49.  Tauck will continue to staff each ship with a Tauck Cruise Director and a full complement of three Tauck Directors.

On the Diamond (upper) Deck of each reconfigured vessel, the ship’s second dining venue, The Bistro, will be upgraded with its own dedicated kitchen and chef.  The Bistro will be renamed Arthur’s, in tribute to company chairman Arthur Tauck Jr., and its expanded menu will continue to provide more casual alternatives to the fine dining selections offered in the ship’s main Compass Rose restaurant.  Tauck first introduced the concept of a second onboard dining venue in 2006 with the launch of the ms Swiss Emerald, and the dedicated kitchen and Arthur’s name are enhancements already included on Tauck’s 135-meter ships.

Tauck is also adjusting its deployment strategy matching each ship to destinations and itineraries best suited for its specific length.  On longer cruises including a transit of the Main-Danube Canal, Tauck will deploy 110-meter ships because their shorter length allows for greater efficiency and flexibility in passing through the canal’s many locks.  Tauck will also continue to position two 110-meter ships in France, the ms Swiss Sapphire on the Seine and ms Swiss Emerald on Rhone/Saône, where their modest length makes docking easier in France’s smaller or more crowded ports like Paris.  Tauck’s four 135-meter ships will be assigned to itineraries specifically on the Danube River, or on the Rhine and Moselle Rivers.

While Tauck won’t begin reconfiguring its ships until later this year, it has no plans to relax in the interim.  Besides launching two new 135-meter ships in the coming months, Tauck is also introducing a new 10-day Rhine River cruise.  Tauck has also enhanced a number of its river cruises with memorable onshore dinners in exclusive venues, including the 14 th -century castle in Germany, a former Benedictine monastery (also in Germany), and a 275-year-old French chateau inspired by Versailles and today owned by descendants of Napoleon.

Ship accommodations are currently categorized in six categories on three deck levels.  The Diamond Deck houses the Suites and four Junior Suites.  One deck below, the Ruby Deck, has two Junior Suites forward and the rest are Standard Cabins.  The most basic cabins are found on the third deck, the Emerald Deck, which sandwiched between the fitness center and crew space.  Cabins are equipped with twin beds or one queen and are elevated to provide luggage storage underneath.  Be sure to bring your adapters and converters as ships are equipped with 220 volts, two-pin plugs to charge electronics and the like.  Bedding is luxurious and the minibar is stocked with your favorite sodas and bottled water, complimentary.  Robes and slippers are provided for your comfort and every cabin is equipped with a silent alarm so at the push of a button help is on the way, should you suddenly become ill and need assistance.

Best Accommodations:  The 14 suites found on the top deck measure a spacious 300 square feet and feature walk-in closets, marble baths, and full-size tubs, showers, double-bed sofa, writing desk, and double floor-to-ceiling windows. Room service is offered to suites.  Junior Suites are a comfortable alternative, with 183 square feet and a small sitting area. For the majority of guests, Tauck’s 225 sq. ft. French Balcony Category 6 staterooms on their Inspiration Class ships are the best option for those who seek space and do not feel the need to be on the top passenger deck. This option is not available on the Jewel Class boats as there are only two Category 6 staterooms that are 183 sq. ft. Both are located in undesirable forward locations.

Standard Accommodations:  These well-appointed and positioned cabins offer a minimum of 150 square feet and included flat-screen TVs, mini bar, safes, and cabin-controlled air conditioning.

Entry-Level Accommodations:  The narrow and twisting stairway to access entry-level cabins on the lowest deck is shared by the crew and those fellow passengers wanting to access the fitness center and massage room.

We are not huge fans of the new Loft Cabins requiring guests to go up a small four-step staircase to reach a picture window and small balcony area. They can be both noisy and, for some, claustrophobic.

Breakfast on board is a buffet-style full of fruit, meats, cheeses, juices, bread, and pastries and hot and cold cereals.  You may also order eggs, omelets, pancakes from the Chef’s station.

Another buffet offers lunch consisting of salads, hot and cold dishes, a menu is also provided with various selections.  Beer, soft drinks, and juices are served.

On-board the Swiss named ships the open seating for dinner has tables for 4, 6, and 8.  After the first cocktail reception, you will have many dining invitations so don’t fret that you won’t have tablemates.  If you wish to dine at a table for 2, the Maître D will try to ensure no one else will be seated at your table.  European-style dinner is a set menu with appetizer, soup, and salad as well as four or five good entrée selections including a vegetarian option.  Regional wines are served, as are a soft drink, beer, and juices.  Many tempting dessert choices will be offered.

A word and about DRESS and LAUNDRY:

Dinner is not a formal affair and it is not required to dress.  Men do not need to wear a suit and tie and it is unlikely that many men will wear a jacket.  Dress pants and a collared shirt are the norms.  There is no self-service laundry, only valet style incurring significant onboard charges.  Laundry is collected in the early morning and returned before the end of the day.

Passengers may opt to use earpieces called quiet boxes to be able to hear the guides no matter what the vantage point.  Bicycles and helmets are offered complimentary for passengers who wish to explore on their own.

Tauck has stringent requirements for all of its in-port suppliers. Those that do not meet them are quickly removed. As one of the world’s very best tour operators and the winners of numerous “Best Tour Operator” awards, Tauck monitors every aspect of its tour offerings. Although it is often dependent on local tour operators, Tauck makes every effort to deliver the best on-shore tour product of any riverboat operator, and, based on numerous experiences by members of our Inspection Team, they normally succeed. Tauck measures everything including the number of steps from a sightseeing destination to the nearest acceptable restroom. Being the “Best Ashore in Riverboating” is no small feat and it is a major reason why Tauck tends to sell out ahead of any of its competitors. Our field reports indicate that Tauck differentiates itself from its competitors off the boats than it does on-board.

Most evening activities include a subdued musician or a movie.   Themed games, cooking demonstrations or wine tastings are also offered and special events are commemorated with a performance by local musicians and lecturers.

Found on the lower deck is the fitness center equipped with a few machines and free weights.  Music is provided but there is no television.  Depending on the sailing there may be a masseuse and massage table onboard.  These services are at an additional cost.  A 24-hour hot tub is found on the top deck but we highly recommend, as always, that hot tub experiences be avoided aboard ships and riverboats.

AIR/SEA AND PROMOTIONAL PRICING

Tauck does on occasion offer special promotions on business class airfare, although they are infrequent.

Tauck is the down comforter of river cruising. It has intelligent management and a community of believers who have extreme loyalty to the product. Many knowledgeable travelers choose Tauck because of its reputation that “if something goes wrong – they will make it right.” This reputation is, in our view, fully justified, and, for many, it is reason enough, in a universe of crowded rivers, high and low water levels, and geopolitical challenges, the integrity of Tauck counts for a great deal.

Tauck has attractive, relatively speaking, single supplements, usually no more than 75%.  On all sailings,  the lowest cabin category supplement is waived.  This is a wonderful bonus for single travelers.

CERTIFIED CSI INSPECTION REPORT: TAUCK’S BLUE DANUBE CRUISE 2019

We were first-time travelers with Tauck, but there were many travelers who had many trips with Tauck and to a person, all were extremely complimentary and the fact that they were back ‘again’, speaks for itself.  One couple was on their 14th adventure with Tauck!  One comment resonated with us from a couple who had traveled many times with Tauck — “with Tauck, you have access to experiences that no other cruise line provides”.  This certainly proved to be the case as there were many rich experiences.  

Accommodations :   Excellent

Food & Beverages aboard the ship:  Very good

Food & Beverages on excursion dinners/lunches:  Very good

Cruise-line Crew:  Warm and friendly and extremely accommodating

Tauck cruise directors:  Excellent and informative

Excursion opportunities:  Excellent

Hotels on the front and back end of the trip:  This was probably the weaker point of the trip.  We were put up at Intercontinental in Prague and it was ok (we understood from the Tauck tour directors that this was a bit of a ‘backup’ hotel from their ‘typical’) but perhaps a notch below what we expected.  In Budapest, we were put up at the New York Palace Hotel (which was a nice hotel with incredible ‘details’ in the public areas), but the location was pretty removed from the nicer tourist areas – again tour directors for Tauck noted this was a ‘backup’ to their normal hotel and location which was the Ritz Carlton.

Handling all the ‘details’ of the travel:  Excellent

Air travel to and fro:  Mostly good.  The outgoing trip was fine – we had good arrangements and reasonable layover time in Philly on the way out and Tauck picked us up promptly in Prague and took us to the hotel. The return trip started super early and we wound up with over 6 hr layover in Heathrow – which seemed to be excessive.  We probably didn’t pay enough attention to our return trip timings or we’d have tried to shorten this time.  I’ve traveled extensively to and from Europe during my working life and I felt this length of layover was a bit excessive (2-3 hrs seemed more my experience).  Anyway, a minor inconvenience in the scheme of things.

CERTIFIED CSI INSPECTION REPORT: TAUCK’S SAVORING FRANCE

Tauck Savoring France 4/24 – 5/3 Cruise comments

The cruise director and three tour directors were all very good at their trade and sensitive to the needs of their guests. The MS Emerald crew were very good and most helpful. Kudos to them all!

4/24 Arrival – Worked well – driver from CDG was excellent, very informative, pleasant. Hotel check-in went well–room available on arrival. The room was European smallish but adequate. Welcome by Tauck staff good; informative, pleasant. Welcome dinner good; efficiently done. Music was acceptable. Night bus tour OK.

4/25 – “Toujours La Dimanche” – Chocolate, Macaroons, olive oil tasting – excellent! Good presentations, interesting subjects.

Breakfasts at the Intercontinental Hotel were excellent with a wide selection of foods and good service.

4/26 – Cordon Bleu cooking school (macarons) – very interesting! Good instructors, very helpful. An interesting team exercise.

TGV to Lyon: a bit confusing regarding track location – long walk – warn people of potential long walk within Gare de Lyon.

4/27 – Tour of Les Halles market very interesting – our guide – a middle-age man — was excellent! Tasting of food and wine – very good.

Oingt – OK, a bit long and hard walking. While warnings were provided, this was a difficult and potentially hazardous walk for older and less sure-footed guests.

Gayot winery tour in Anse – rough, poorly maintained location, featuring a quirky husband and wife team and just so-so wine. Suggest a more representative winery and professional presentation.

4/28 – Viviers – Interesting medieval town with a very entertaining tour guide, Pierre. Had a very nice home visit with a Vietnamese couple; very gracious. Petanque games were interesting.

The on-board wine tasting presentation was excellent. Unfortunately, only one of the reds and no whites was acceptable to me. Perhaps a better-known winery…?

4/29 – Arles – Good, guide, a young man well informed and with a good command of the English language. Interesting walking tour, especially the Coliseum.

Lunch and entertainment at the Camargue ranch were very good; quite interesting. Trip to round-up the bulls was especially interesting. Our hosts were gracious and accommodating.

4/30 – Avignon – Palais des Papes was a disappointment: just an excessive number of very large and quite empty rooms, combined with too many stairs! Our young female host gave a good presentation and history lesson, yet could not make the tour worthwhile due to the subject’s desolate chambers! Ya’ gotta do better than that!

The Roman aqueduct was potentially interesting with a very complete museum presentation which our guide raced through, totally confusing us. The visit was somewhat saved with the actual walk to the aqueduct. 

This guide was unsatisfactory due to an unstructured presentation, failing to adequately use museum visual aids, very poor English – vocabulary, syntax, and pronunciation. I am told that these guides are government employees assigned at random. Our guide ruined our visit due to her significant inadequacies.

Transportation back to the boat not provided – difficult for the aged. Boat location was a long walk from town – entrance from the road to the ship upon return was across a ditch with no easy way around it.

Dinner at Duchy D’Uzès. Wonderful setting/structure, good string trio (the principal violinist should be a bit more subtle staccato passages), and excellent wines/dinner.  Keep this one!  

5/1 – Chateauneuf du Pape wine tasting – Most varietals not suitable for American palates. Steep hill to wine cellars was very difficult for older and infirm guests, especially climbing back to the buses. While cautions regarding these grades were included in briefing materials, most attendees were surprised by their steepness. Suggest working on descriptions of the difficulty accommodating precipitous terrain and stairs. Another example of this was experienced by visitors to the Pope’s Castle and its endless stairs.

The alternative tour using a miniature train was OK but left the participants far from the boat at the end of the tour. Many endured a long walk back or were compelled to take a taxi. On balance, though, the more gentle tours for the less able or adventurous were appreciated.

5/2  Tain l’Hermitage – Train through town and surrounding vineyards – very good, especially the tour of the vineyards.

Valence – Cooking school was interesting, but the cooking lesson featured an esoteric concoction of little interest to most of the attendees. However, the wine and cheese pairing presentation was excellent. The presenter was an expert at his craft, providing a good presentation.

5/3 To Paris – Transfer to TGV went well as did the trip to Paris. (We stayed an additional week in Paris.)

General Comments:

• We sailed MS Emerald three years ago on the Danube, so knew the original configuration of the boat. We were pleasantly surprised with the reconfigured 200-series staterooms on this cruise. They were more spacious and better arranged. We were especially impressed with the larger and redesigned bathroom. Good work!
• Again, the crew and staff for all phases of the tour were excellent. Of particular note were the very hard-working cabin cleaners.

CERTIFIED CRUISE INSPECTION REPORT:

Although Richard and I are back on terra firma after our Danube cruise, I am still floating. What an incredible adventure you prepared for us, thank you so much! We went on a fantastic voyage! This trip was planned to celebrate Richard’s birthday, but we were both gifted with memories we will treasure forever.  

Even a seemingly mundane 3-hour bus ride was a highlight! The Tauck staff was wonderful. We felt well taken care of. Thank you for the special added touches and gifts on the cruise and in Paris. If I start writing about our stay at La Reserve Hotel, this email will never end. The cake and champagne was tres magnifique, merci! There were times I was was so surprised and delighted [on this trip] that I forgot to freeze special moments with my camera. Truth be told, I doubt a photo would have captured all the emotions I was feeling. 

This trip was so much more than we anticipated. We absolutely loved not having to think about incidental charges and tipping. The shipboard credit was a great bonus and traveling category 7 was definitely the way to go! The perk of breakfast delivered to our stateroom was truly a welcome delight. The fruit was bright and sweet, eggs cooked to perfection, and we sipped freshly brewed coffee while cruising along the Danube with our sliding doors open to breathe in fresh air and take in the splendid views.

We left a lock with our names on the love lock bridge in Saltzburg-sounds sappy I know, but we often felt as if we were on our honeymoon. We are grateful the Churchill and Turen team planned our trip. I’m no longer dreading turning 50 this December. I know exactly what I want for my birthday!  

Note: Our Cruise Ship Inspection Team travels undercover and pays full fare. 

VERIFIED CSI INSPECTION REPORT:

It was great. We had a wonderful time and would recommend Churchill & Turen and Tauck to anyone. Already have. 

Here is a summary.

OUTSTANDING:

Trip planning, attention to details, information & communications, admin, everything was totally worry-free. 

All logistics throughout the trip – could not have been better. All coordination and transfers perfect. Buses were pristine, 

drivers great. 

Ship (Savor) was incredible. We ended up comparing all our hotel rooms and bathrooms to the ship. Best stateroom by far that we’ve ever traveled in. AC was perfect. We took advantage of all ship amenities.

Service – could not have been better. Everyone was wonderful, helpful, fun. Spent some time getting to know our security, Mr Ivan (“e vaan”). Believe it or not, he would get the award for the best smile of all crew, which one would not know from his work face. Every person on board made us feel special. 

Food – just the best we could ask for. Probably too good, which I believe was the plan anyway! Could not get enough of the lamb, veal, bakery items, and fresh fruit. The outdoor BBQ one evening was a real highlight. We never tried room service but did make use of Authur’s quite a bit. Having the self serve coffee/expresso machine there was really nice; casual lunch and late dining / snacking were just the best. Actually ordered the salmon tempura from there to the main dining once. Can’t comment on the wine/tasting, etc as we don’t drink, but sure looked like all were really enjoying. 

Food on our own – incredible small finds in Prague, all over. A unique special memory was the Blue Duckling. Quaint, great food, fun piano. In Budapest, a favorite was dining along the river at Dunacorso outside. Lots of great places to eat. 

Dining off the ship was really good, and the efforts to make the events special were very good. Food portions were much smaller vs on ship, but no one starved! Entertainment in Vienna was the best – the quartet was fabulous. 

The visit to homes in Engelhartzell was a high point. Could have spent a full day doing that! Excursions were good, but not what we hoped. Walking around Prague and Budapest on our own was the best fun. Of the cities visited our favorites if force ranked: Salzburg, Prague & Budapest, Durnstein/Engelhartzell, Regensburg, Vienna, Bratislava.  The bicycle excursions were really good but the long ride along the Danube was a bit too long for anyone that does not ride a bike much, even if in real good shape. The scenery was incredible. We do have some recommendations, which we also provided to Tauck. 

The weather turned out much drier than expected, and lots of blue sky. Wow!! 

Hotels were as expected – outstanding. Dining at Ritz was really good. Locations were excellent. 

NEEDS IMPROVEMENT:

The guides ranged from very so-so to good. All were extremely friendly. We have had a lot of experience with guides in many countries, so maybe our expectations were too high for Tauck – especially since the cruise was so “First Class” in all other categories. Maybe one context is that we did a lot of EF Tours with our kids throughout their high school and then some early college. EF is designed for students. The things EF did best were the tours and guides, and everything else is basically 2-star. We thought many of our Tauck tours moved way too slow for us, and we wanted to break off and did at some points.

Vienna was a huge disappointment. We would gladly substitute a day there for being able to do both Salzburg and Cesky. Shopping there was a total non-event unless you’re a Gucci or something. The museums were huge disappointments based on expectations and any other world city comparisons. We went to four on our own. 

The on-board exercise area is a waste of a cabin. 

Only request for food on-board: little things. The ship was about 90% Americans. So, you better have some ranch dressing. Would have loved some blue cheese. Getting hot sauce was challenging. The hollandaise sauce wasn’t good. The cooks seemed challenged with eggs at breakfast. I wanted to cook my own. 

#3 – SCENIC

OVERVIEW; THE SCENIC RIVER BOAT DOSSIER:

Scenic had declined in our rankings as a result of its inexplicable handling of guests booked on canceled sailings due to Covid-19 related issues. Where Scenic canceled paid-in-full sailings, booked guests were being refused any refunds until June of 2023, when they can first apply for what is rightly theirs.   Our CSI inspections, where itinerary changes were required, were not particularly favorable. Scenic seems to have some management issues with headquarters being located in Switzerland and Australia. The line has had several lawsuits filed in Australia as a result of the manner in which it substituted bus tours for river cruises when conditions made sailing impossible. It recently lost the major class-action suit. 

Scenic has achieved high ratings on the basis of unusually impressive word-of-mouth, the design of benchmark-design new ships, and services that have to be considered “The Most Inclusive On The River”. You can literally sail Scenic and never feel the need to remove your wallet from the wall safe in your cabin.

Scenic has a crew that seems dedicated to caring service and to remembering guests’ likes and dislikes. The newest class of ships is a study in contrasts, black lacquer doors line the ship’s passageways and large modern art pieces adorn the walls. This is in stark contrast to some of the dowdy designs of other lines who seem uninterested in copying Scenic’s contemporary design flair.

This is a river cruise line sincerely dedicated to meeting the needs of the upscale traveler – that is more a statement of fact than a PR release. All lines make this claim, but Scenic delivers on it. We believe that once Scenic solves its reactions to low and high water planning, it has the capability to soar to the top of the rankings. The onboard product is just that good. 

The specifics include all shore excursions, complimentary special excursions that are “optional on all other lines but Tauck and Crystal, reserved Scenic special shore events, all drinks and gratuities, full-balconies, room service, a stocked refrigerator, and three dining venues, Butler services are offered for guests in all cabin levels. Services are offered on a sliding scale – with those paying for the higher suites getting the most services and actually seeing their butler from time to time.

But Scenic is not an American company and before 2014, the line made little effort to appeal to American guests. That has changed. Last year, Scenic reported that sales in North America were up over 180% and they have opened a US-based office. In April of 2016, they chose an American riverboat consultant, Riverboat Ratings  Associate Editor, to be their newest ship’s Godmother, a nod to the growing importance of the American market. 

Americans sailing Scenic will find boats filled with affluent Australians on a two-week Holiday. Guests from Canada, the United Kingdom as well as South Africa constitute the bulk of the remaining passengers. Scenic has a somewhat younger, more adventurous vibe than  its American competitors. This has to do with the long travel time from Australia but, if truth be told, it also is related to the truly inclusive nature of these cruises and the orientation of the line toward more active travelers. Being on a Scenic sailing with an average age that is 5-10 years younger than its American counterpart, like Tauck, would not be unusual.

The company was founded by Glen Moroney in 1986 as a Melbourne-based tour firm specializing in senior citizen touring. It is still family-owned. The company grew and the riverboat division was launched in 2008 with the Scenic Sapphire and Emerald. The company now has more than a dozen ships and is doing river cruises in throughout Asia, North America, and Europe. The Scenic Spirit will be doing cruises in Southeast Asia, an extremely popular destination in the Australian market.

In 2014, Scenic launched a new river cruise line called Emerald Cruises. Emerald is meant to be less expensive than Scenic with fewer inclusions. The fact that Emerald was launched with new boats, makes it an attractive alternative for budget-conscious travelers who wish to vacation on a largely Australian product. In order to grow the company, Moroney and his staff have moved from Melbourne to Switzerland to better manage their European crew and port operations.

Scenic staffs using traditional riverboat sources. But unlike the vast majority of their competitors, they own, rather than lease their boats. This gives them a great deal of autonomy in terms of crew allocations, staffing, and on-board operations.

There are some Indonesians, who provide genuine warmth and good service supplemented by staff from Eastern Europe, a group that traditionally finds it a bit harder to smile. But somehow, Scenic has overcome that stereotype and our inspectors found the staff engaging and friendly at every turn. In fact, when our team did its exclusive “Guest Recognition Drill” Scenic scored the highest grades in the riverboat industry and came very close to meeting the scores of the top two five-star rated luxury cruise lines.

Scenic’s tag line is “Luxury Cruises and Tours”. But luxury is defined in Australia in somewhat different terms than it is in the States so don;t look for staff to know your name. Diamond Deck guests are often found discussing the various merits or failings of their butlers. Although Scenic has significantly grown its US business, staff can sometimes be unfamiliar with the eccentricities of American taste.

Scenic’s boats are unusually contemporary in design. They offer a stunning contrast to older, more traditional vanilla-box riverboat designs found on several competitors. For some older travelers the furniture may be too modern, seeming to appeal to a younger crowd. Couches, for instance, are lower to the floor and few of the chairs in suites or public areas are plush, allowing guests to sink down into them. Many of the older guests aboard found the modern furnishings tough to navigate. Sitting was no problem – getting up from one’s seat was a struggle for some.

We have been surprised by the quality of the bedding, with a full “pillow menu” available as well as Egyptian lines. The staterooms feature mini-bars that are complimentary. We love the fact that there is a turn-down service each evening. Staterooms feature butler service by graduates of the highly-regarded International Butler Academy. And everyone, including guests in the least expensive cabins receives butler service.

The entry-level cabins are a tight 160 sq. ft., are on the bottom deck and should be avoided. The mid-range categories range from 225-250 sq. ft. and offer a small, private balcony. The Royal Panorama Suites and the Royal Suites are the top accommodations at 325 sq. ft. and 315 sq. ft. Both feature sun lounges, an exclusive retractable glass window that can fold away resulting in a balcony fitting two guests. Even the entry-level categories surprisingly include the complimentary mini-bar as well as limited butler services.

ON-BOARD AMENITIES:

Scenic provides for the complimentary use of electric-powered bicycles in port. These motor-driven bikes are easier to peddle, particularly when it comes to sharp inclines. In several of the most popular itineraries in Europe, including Rhine, Danube, and cruises in the south of France, Scenic offer high quality bike excursions as part of their Freestyle Choice tour options. Serious bicycle riders can select a multi-speed bike while those who would like to do some riding without all of the strain can choose one of the electric bikes. There seem to be enough to satisfy all interested guests. This bike program is operated by a professional local in-port team. We were impressed with their instruction and concern for safety. Bike rides were conducted in a truly professional manner.

“Tailormade” hand-held speaker sets are another extremely worthwhile Scenic innovation. This gives guests going ashore the opportunity to hear commentary on dozens of pre-recorded tours. They can be used while sailing or in conjunction with guided or independent as well as bicycle touring. This is excellent for anti-social and independent types who would like to break away from group tours.

The menus on this fleet are ambitious. Often, they are over-stated and the small kitchen has a hard time keeping up with anything that smacks of a special order. But give Scenic credit for, at least, pretending to haute cuisine, something no riverboat can, under present cost and size circumstances, successfully pull off. The main dining room is called Crystal. The line is experimenting with a Table La Rive, a curtained-off section of the main dining room serving better food than the rest of the guests receive in a six-course meal paired with wines. This is exclusively available to guests booked on the upper Diamond Deck and it establishes a two-caste system that seems pretentious on such a small vessel. Our Inspection Team thought the effort missed the mark. It was necessary for La Rive guests to be served different foods in full view of the other guests who did not qualify based on their deck assignment.

Other options for the lower-classes on-board include a smallish Italian eatery called Portobellos and The River Café, an all-day casual dining option for sandwiches, wraps, and some rather good gelato. Dining is, overall, well-received as long as guests concentrate on grilled items, avoiding versions of Aussie fast-food or imitation-American dining. While there is portion control, seconds are always available.

Our Inspection Teams rated Scenic’s food among the best on Europe’s rivers. Their buffet breakfasts were singled out by inspectors as “better than many of the five-star cruise lines.” Noted in our reports were some specific examples of what sets Scenic apart at the breakfast table:

• Custom egg stations and local-style European breads and pastries
• Every ship has a $15,000 MF coffee maker with high-quality lattes and cappuccinos.
• There are always two kinds of bacon – crispy and regular, a small thing, but typical of the Scenic “touch”.
• Instead of canned apricots, the fruit section features fresh apricots marinated overnight in orange juice.
• There are always pannini’s and freshly-baked cookies available.

Unlike its competitors who might serve an in-cabin breakfast to guests booked on their upper deck suites, Scenic enables guests to order dinner from their butler who will serve it in the comfort of the guest’s suite.

We love the concept of Scenic “Sundowners”, cocktail parties held in lovely surroundings ashore. Scenic Enrich is a program of cultural immersion that comes at no additional cost. ScenicFreeChoice is, as the name implies, a series of complimentary tours available in each port. In fact, Scenic is truly inclusive and there are no tours in the Scenic Program that require additional expenditures.

Scenic is definitely not for everyone. But if guests feel that an international collection of fellow passengers, largely Aussie,  is a plus, it has to be considered a top tier product. The issue has to do with Scenic’s staff cutbacks and policies that leads us to question their understanding of the American market. They have not handled water-level issues well in the past and the present decisions to refuse refunds to booked guests is troubling and, perhaps, indicative of trouble ahead.

Many US agents are unfamiliar with Scenic. They are a tad difficult to work with and this may turn off some travel consultants. Others may not be recommending Scenic, when they should, because the line has not yet penetrated the better consortium groups and an agent selling Scenic will not receive the appropriate booking credit. But Scenic is on a mission, make no mistake about it, to engage and conquer the US market. Those who count them out would be foolish – the boats and onboard products are that good.

To properly understand Scenic it might be interesting for you to visit our sister site, www.luxurycruiseratings.com You will notice that the top-rated cruise ship in the world is now the Europa 2 which belongs to Hapag-Lloyd. Few Americans, even sophisticated world travelers, know about this ship. The fact that the vast majority of guests are German is generally not seen as a marketing plus. Americans are often intimidated to sail with other nationalities. Scenic may be a victim of this narrow-minded view. But those guests who have sailed Scenic, tell us that the most outstanding characteristic of the line is the presence of the Aussies. That tends to make for a convivial atmosphere from start to finish.

Sadly, based on our most recent inspections, we are lowering our ratings of Scenic. They handle things beautifully in calm waters, but when things turn south, Scenic seems to be a company without a plan and guests who are affected by water-related itinerary changes may leave Europe with an extremely disappointing view of the company. It is hard to place the blame on any one thing, but the fact that management is based abroad has, thus far, resulted in confusing and untruthful messaging to guests who want to salvage their vacation in the best manner possible when aspects of a bus tour are substituted for sailing under conditions of flooding or drought.

Our most recent CSI Inspector Report reflected the manner in which Scenic staff reacted to major schedule changes due to high water:

• “The best component of this cruise was the flight home. Scenic’s lack of communication, incorrect and contradictory information left guests angry. Instead of a two-hour train trip to Macon guests were subjected to a grueling 8-hour bus transfer. They stopped briefly for lunch and then refused to pay for passenger’s $5.00 sandwiches. In Macon, guests changed to another ship berthed in a construction zone. It was necessary to walk through a construction area just to board the ship.
• Our “cruise” never cruised anywhere with the exception of one day at the end. We were inconveniently docked 98% of the time. Once aboard the Emerald we had to pack, 3 days later, for an 11-hour bus ride to an absolutely awful hotel in Avignon. We then had to pack again to spend two nights on our original ship the Sapphire.
• Guests were never told how much time they would be spending on buses and most wished they had gone home immediately after arriving to find the cruise canceled.
• The ship advertised a “fitness center”. There was none. The advertised “Sundowner” event never happened. The Table La Rive” for upper deck guests was advertised as relaxing and intimate. It wasn’t. Guests were seated, crammed is the right word, into two tables, and served a frantic meal in the middle of a crowded dining room.
• When we moved to the Emerald we were assigned a handicap cabin. The seat in the shower took up 90% of the available space. There was no room to stand.
• The cruise director was pleasant enough but communications were inconsistent and totally unreliable. It was one big amateur show.
• Every lunch buffet was populated by leftovers from previous meals. One day we noticed that there were a great many breakfast sausages left over. They showed up in a “sausage salad” at lunch.
• All the scheduled onboard entertainers were canceled or were “no-shows”.
• The first few days they delivered canapes to the cabin. Then, inexplicably, they stopped.
• Our room had no “do not disturb” sign so the crew would continually enter the room, or try to, unannounced.
• It is clear that management decisions are not being made on the ship. Scenic did not exhibit any evidence of water-related contingency planning.
• In the end, guests were offered future credits based on the number of nights of cruising they missed. This was erroneously calculated as three nights, upsetting the vast majority of guests who were expecting full refunds or credits.

It would appear that Scenic can be very, very good when the water is smooth. But this line has a long way to go in terms of reacting with class and consideration when water issues require major itinerary changes. for its largely upscale clientele.”

The above report is not typical of Scenic’s generally outstanding guest evaluations. It is somewhat typical of an industry-wide problem that involves creative planning for water-level related itinerary changes. Like many of its lower-cost and quality competitors, Scenic says that it reacts to emergencies on a “case by case” basis. In our view, that is insufficient for a line that is, in almost all other ways, at the top of its class. It should be clear that our CSI Team was aboard Scenic during a particularly bad water situation that was poorly handled at all levels. It would be fair to say that such a report could have been written about virtually any of the lines with the possible exception of Crystal and Tauck. But those are Scenic’s real competitors in the upscale market. This is far more an industry problem than a Scenic problem.

OUR LATEST CERTIFIED CSI INSPECTION REPORT:

Let’s start with the pre-tour in Amsterdam.  You convinced us to give the Pulitzer Hotel a try and we are glad we did.  What a delightful mouse-maze.  Constructed over some two city blocks and comprising 28 refurbished Amsterdam townhouses, it is a challenge to find your way around.  As he was helping us find the restaurant, one of the staff said (only half-jokingly) that new employees are given an hour per day for their first month or two to be lost!  The staff was friendly and quite helpful.  Our bellman found out it was our 40 th anniversary and sent champagne to our room with a nice, handwritten note.

As to our cabin accommodations aboard, we made the right choice.  We were in one of four Royal Balcony Suites in the middle of the upper deck.  We paid extra for this upgrade and it was worth the price.  While everyone on board was treated very well, we got a bit extra from all the staff.  We had a large bedroom area and a nice, connecting sitting area with a large screen TV and a desk.  We were impressed with the ingenious use of space, especially for storage.  The only upgrade from our cabin were the two Panoramic cabins in the stern.  These had large windows on two sides with great views.  Because they are directly above the engine room, I thought noise and vibration might be an issue.  However, one of the couples we met said it wasn’t an issue for them.  So, the big drawback to the Panoramic cabins is that they are as far from the food and drinks as you can get and still be on the ship!  Since we were midships, we made the right choice.

We and many of our fellow passengers commented on what a happy crew we had and how well they seemed to get along with one another.  It was reflected in the congenial, “anything you need” service we received for the entire voyage.  The hotel operations manager, Goran, knew most of the passenger’s names by the third or fourth day!  During the trip we had two cruise directors, Simona and Nikola (we were on two back-to-back cruises).  Very different personality types but both very capable and helpful with wonderful senses of humor and the patience of Job!

A reoccurring theme at the end of each cruise was “I’m staying on board and never leaving!”  Nikola’s response was, “Can you stay onboard?  Of course, we have plenty of uniforms.”

The on-shore excursions and various activities were fun and well organized.  It did make for busy, sometimes tiring days.  However, we did it all for fear of missing something.  Some of the activities, such as the Medieval dinner at Marksburg Castle and the Octoberfest lunch seemed a bit contrived for the tourists, but that’s part of being a tourist.  Other events, such as the concert at the Palais Liechtenstein in Vienna were nothing less than world-class.

The tours typically had local guides, usually one per bus.  For the most part they were very knowledgeable, helpful and fluent in English.  We had only one that didn’t seem up to Scenic’ s standards, and she might just have been having a bad day.

The last part of our trip, at the end of the river tour, was by coach through Romania, Bulgaria, and into Turkey.  This is where we ran into the problem getting into Turkey, not because of any visa issue but because the Bulgarian border guards had gone on strike.  The guides and driver quickly devised a Plan B and got us into Turkey via a different crossing.  The highlight of this part of the tour was the visit to the Gallipoli battlegrounds.  I had a general knowledge of this WWI event, but the detail provided by our Turkish guide, Ozcan Alkan, was just amazing.  He had this encyclopedic knowledge of Turkish history, culture and politics that made the trip a real learning experience.  We were all convinced he was directly wired into “Saint Google” (his term).

The only “low-light” of the coach part of the tour was the Garden of Eden hotel in Nessebar.  It appeared to be a last-minute substitute for the original hotel.  It definitely was not up to Scenic standards.  The staff was unhelpful, the A/C seemed to be shut down for the season, and the only amenity in the bathroom was a single bar of soap.  The consensus in our, by then group of 12 couples, was that Scenic should not use this hotel again.

Our final stop was Istanbul, staying at the InterContinental Hotel.  This was our first time in Istanbul.  The various tours on the itinerary gave us a very good overview.  We also got out on our own and explored the city.  The hotel lived up to its five-star rating; nice accommodations and friendly, helpful staff.

The trip, which we considered our Grand Tour of Europe, was everything we hoped it would be and more.  On the first part of the river trip, Canadians and Australians made up most of the group.  There were only 17 Americans aboard.  When we travel abroad we want to meet people from other countries, not be in a “little America” cocoon.  Scenic certainly provided that. 

#4 – UNIWORLD RIVER CRUISES

CURRENT REPORT CARD SCORE: 83%

RIVERBOATRATINGS BOTTOM LINE:

Uniworld provides an intimate, boutique cruise experience onboard well-appointed river cruise ships.  True to most river boats, Uniworld is limited by the size of the rivers it sails therefore cabin size and activities available onboard lack in comparison to larger, seafaring cruise lines.  Uniworld offers itineraries on 13 rivers throughout Europe, as well as in Russia, Egypt, China as well as Vietnam and Cambodia.  Airport transfers are included complimentary on the embarkation and departure days, and internet access and WI-FI are complimentary while onboard.

Uniworld’s fleet contains many top ten rated river boat ships by the readers of Conde Nast poll.  The River Queen and River Beatrice enjoy the #1 and #2 positions, with River Royale, River Countess and River Duchess falling in the top ten.   Zagat also recognizes the river cruise line for Top Cabins and Top Dining.

Founded in 1976 by Serbian-born Serba Ilich, a former executive with KLM Royal Dutch Airlines, Uniworld positions itself to target the North American travel market by hiring English-speaking staff and offering dining to suit American tastes.

In 2004, Travel Corporation, a Bermuda-based organization purchased controlling interest in the company.  Travel Corporation has varied interests in the travel industry including Contiki Holidays, Trafalgar Tours, Insight Vacations as well as Red Carnation, which operates deluxe hotels. While the partnership transformed the onboard ambience on all the river ships it acquired and created a decidedly more upscale ambiance, Uniworld like all brands within the group, continues to operate as an independent and autonomous company. That offers the river boat line comfortable funding that shields it from many market ups and downs.

Uniworld’s fleet consists of 10 fully-owned and recently refurbished boats in Europe. Believing owning its ships and operations provides the company with greater control over its product, Uniworld’s investment and hands-on management style translates into a consistent level of service.

Headquartered in Los Angeles headquarters, the company has subsidiary offices across Europe and in Egypt.  Current President and Chief Executive Officer is Mr. Guy Young.  Young came to Uniworld in 2006 from the Travel Corporation Canada where he served as President for six years. Over the course of Young’s career, he distinguished himself in roles of growing responsibility within the hotel and service industry. Young is a graduate from Southern Methodist University in Dallas, Texas where he earned his Bachelor’s in Business Administration.

With an average capacity of 130 guests, Uniworld’s professionally-trained, English-speaking staff is able to provide quality service with a ratio of 1 staff member for every 3 guests.   Officers tend to be European although the crew is sourced from the sailing region. Like its competitors, the majority of the crew aboard its vessels in Europe hail from Eastern European countries.

ACCOMMODATIONS:

In Europe, Uniworld’s fleet consists of 10 fully-owned and operated ships.  The company charters numerous boats for use on the rivers of Russia, Egypt, Portugal, China, Vietnam and Cambodia.    Interiors are designed by the Red Carnation Hotel Collection design team and the décor of each ship is stylish and unique.  Common features include a 24-hour reception area, a lounge with panoramic views, open dining, flat-screen TVs, handcrafted beds from Savoir of England with fine linen and a wide variety of pillow options.  Complimentary bottled water is provided in all staterooms.

Uniworld’s designs are, in the view of many, over the top, and some describe the décor as “some nightmare in which Laura Ashley goes berserk” to “reminiscent of your aunt’s home in the Cotswolds>”

The River Queen is reminiscent of a vintage steamship with Art Deco themes in blue and white.  Sixty-seven of the eighty staterooms aboard the River Beatrice enjoy French balconies and are decorated in stylized floral patterns.   Perhaps its most spectacular vessel, Uniworld’s first to be built from scratch, the innovative S.S. Antoinette features cabins and suites with alcove conservatories that, at the touch of a button, transform into open-air balconies.  Marble bathrooms come standard in all cabins.

Best Accommodations:  Suites onboard Uniworld’s fleet offer exclusive services, added amenities and in some cases butler service.

• Standard Accommodations:  Guest cabins on the upper decks enjoy French Balconies.  Although staterooms are comfortable, space is limited.  There is no room for a third bed and be forewarned to bring luggage small enough to fit under the bed as there is no extra spare space for storage.
• Entry-Level Accommodations:  Guests cabins on the lower decks offer a picture window.  Dimensions of this cabin category are the same, but the lack of fresh air can make them appear smaller.

Bathrooms vary from ship to ship, growing in size and elegance on the newest vessels.    Marble-clad bathrooms with stylish fixtures, L’Occitane en Provence amenities, and plush towels are the rule.  Hair Dryers are included however some ships do require adaptors/converts for personal usages as power outlets are in 220V.   Small and efficient, bathrooms on the lower decks do lack some basic features such as a proper home for soap and toothbrush.

Meals sometimes exceed expectations aboard Uniworld’s fleet.  Table settings and menu items are borrowed from the kitchen of Mrs. Beatrice Tollman, the founder, and president of Red Carnation, and invite the ambiance of being a guest in someone’s home.   As possible, meals are prepared using the fresh ingredients procured from local farmers’ markets visited while ashore. Portion control is quite evident and second helpings are not normally offered.

Dining is open and the experiences vary to include a Captain’s Welcome Gala and Farewell dinner.  Breakfast and lunch are served buffet-style while dinners are ordered ala carte from a daily menu.  Dinner is served between 7 and 9 pm and includes a selection of wines and beers.  In addition to an early riser breakfast and afternoon tea, fruit and tea are served after shore excursions and soft drinks are always complimentary.

Food and wine aficionados will appreciate Uniworld’s exclusive Epicurean Adventurer Program offered complimentary on certain departures.  The program is designed to allow guests to expand their knowledge of the relationship between food and wine and to savor many varietals throughout the course of their meal during the food and wine pairing dinner. Guests are also invited to partake in culinary demonstrations and tastings. True foodies or wine connoisseurs, might do better arranging their own, private culinary itinerary once off the boat in selected ports.

Many shore excursions are offered complimentary however optional tours are offered at a cost.  Tours are led by experienced English-speaking local guides and the lone Uniworld Cruise and Tour Manager.  On ships in Europe, state-of-the-art Quietvox portable lightweight audio headset systems are used during tours allowing guests to move at their own pace while enjoying the guide’s commentary.   “Choice is Yours,” “Go Active” and “Go Gentle” shore excursions enable visitors to experience a destination at their own pace and many include special access at museums, home-hosted lunches, classical concerts, and elegant receptions in addition to the ‘must-sees’ in each destination.   Some itineraries, often during the offseason,  offer the exclusive Epicurean Adventurer Program while others cater to multi-generational groups of family and friends. Uniworld gets high grades for making the effort to differentiate its tour product but the more creative options normally come at an additional cost.

EVENING ACTIVITIES:

Subdued, genteel entertainment is the norm, with pianists playing in the lounge and singing standards, and on occasion local cultural performances are offered onboard.  Cruise managers will provide a brief explanation of the history of the region and the following day’s itinerary. Asking cruise managers to provide cultural and historical lectures is one of the downsides of river cruising in Europe.

FELLOW GUESTS:

Uniworld is a west coast-based company that accounts for a higher-than-average number of clients from California and the Pacific Northwest. It is a company that enjoys a strong following among retirees who enjoy the décor flair and the solid American guest orientation of the line. Uniworld does not offer five-star service but it has some of the trappings of an old-world, luxury ambiance.

# 5 – VIKING RIVER CRUISES

CURRENT REPORT CARD SCORE:    72%

Viking River Cruises is the largest river cruise line in the world.  The extensive fleet is designed to navigate the world’s great rivers sailing in Europe, Russia and Ukraine, Egypt, China, Vietnam, and Cambodia.

When compared with its competitors, Viking is the most aggressively expanding river cruise line. The line has been adding an amazing 12-14 new Longships each of the last two years with similar expansion ahead. Viking River is the only riverboat cruise line that has launched its own cruise line.

Viking currently manages/owns 48 riverboats including 30 Longships. The line has been increasing its passenger count by 40% per year. Its size has enabled Viking River to do more advertising than all of its competitors combined and one could make the case that Vikings’ classic take on river cruising in its ads has been responsible for large portions of the growth of this travel segment.

The new design incorporated into the Longships includes hybrid diesel-electric engines and noise-insulated engine rooms reducing fuel consumption by 20% as well as engine noise and vibration.  Additional ‘green’ features include an onboard membrane water treatment plant, solar panels, and organic herb garden.

Unique to Viking River Cruises is the fact it owns 65 centrally-located docking locations along rivers in Europe.  As the ports are limited and local authorities determine who docks where ownership of docking space does give Viking Guests an advantage when time in port is limited.

Despite the advantages of size and growth, Viking remains the Ford and Chevrolet of river cruising. Service can be indifferent and food ranks below that served aboard competitors listed at the top of our ratings. For many of its best “deals” Viking River requires that guests pay for their cruise in full at the time of booking. This is often a sign that a company has a cash flow problem. There is little doubt that Viking River has substantial debt and cost savings measures can be seen in the number of add-ons for sale as well as the tight control in areas such as food portion control.

Viking River Cruises is one of the original global river cruising companies.  About 20 years ago, Karine Hagen, daughter of Viking’s owner and Chairman took a multi-generational river cruise in Russia with members of her extended family.  She reported back to her father what a lovely time was had by all and encouraged him to book a trip on the Volga River himself.  Shortly thereafter, the Norwegian-native bought four Russian ships and Viking River Cruises was born.

Established in 1997, Viking steadily increased its fleet while catering to the European market.  In 2000, Viking expanded into the US market, establishing its headquarters in Los Angeles.

The colorful CEO of Viking River is Torstein Hagen. Hagen was formerly the CEO of Royal Viking Line and has also served on the boards of Holland America Line and Kloster Cruise Ltd. The company’s Board of Directors includes prominent investors and financial leaders with a background in the cruising and shipping industries.

OFFICER AND CREW

As with most river cruise lines operating in Europe, crew comes from Eastern Europe with a smattering of other nationalities. The crew speaks English and has completed a proprietary training program implemented through Viking’s Swiss management team.  Program Directors are native to the region, normally from Eastern Europe.

While accommodations on-board river cruise ships are limited by the size of the river and the need to navigate through locks, Viking’s staterooms do offer modern creature comforts.  Most ships have been renovated or built since 2000 and offer outside staterooms with picture windows or sliding doors (French balconies).  Storage and closet space is cleverly designed making the most efficient use of limited space and all rooms have a private bath with shower.  Wireless internet, bottled water, and premium bath products are included complimentary and most ships include televisions, safes and refrigerators in staterooms.  All ships are air-conditioned. We like the Scandinavian design features on the new Longships. The interior smacks of a modern, four-star hotel in Copenhagen.

• Best Accommodations :  Featured on the newly designed Long Ships, the Explorer Suites are the largest of all river cruise suites in Europe at 445 square feet.  These deluxe staterooms include a separate living room, bedrooms, and private wrap-around veranda with 270-degree views.   The Veranda Suites come in a close second with a veranda off of the separate living room and a French balcony in the bedroom.
• Standard Accommodations:  French Balcony Staterooms are comfortable with a floor-to-ceiling sliding glass door, ample storage space, and a queen bed which can be converted into two twins.
• Entry-level Accommodations:  While slightly larger than the French Balcony Staterooms, the Standard Staterooms are located on the lowest decks and include a half window near the ceiling as these cabins are at water level. Anyone who has issues with claustrophobia should pass on these.

Suites aboard the new Long Ships include a large bathroom with double sinks and heated floor and mirror. Premium bath amenities are included in all staterooms as well as a hairdryer and vanity kit.  Staterooms are equipped with showers while suites have both tubs and showers.

Dining is open seating at set times, primarily with tables of four and six.  For those who wish to be seated a preferred table near the window or for larger groups who wish to sit together, you will need to arrive promptly at meal-time as reservations are not accepted and seating is on a first-come, first-serve basis.  Menus are tailored to the local region you are sailing through and while the dining room is comfortable and overall the dining is good, foodies will be disappointed having expected a higher quality and greater consistency. There is no room service.

Breakfast is served buffet-style however you can also order omelets, pancakes, and French toast.   The fruit selection is limited and sometimes canned or previously frozen.  An early-bird breakfast of coffee, tea, fruit juice, and small pastries is also available at dawn each morning.

The lunch buffet features salads, sandwiches, and a hot entree option such as pasta.  Lunch can be enjoyed on the Sun Deck while dinner is always served in the restaurant.  Dinner is a fixed menu with limited appetizer and entree options.    Regional wine, beer, and soft drinks are served complimentary at lunch and dinner.  Guests may purchase wines locally while onshore and enjoy them with dinner.   There is no corkage fee.

Tea is served each afternoon, which consisted of small cakes and Lipton tea.  Coffee, cappuccino, tea, and water are available at any time.

Dress is casual.   There are no formal nights however for the Captain’s Welcome Dinner and/or Farewell Dinner most people will dress country club casual.

City orientation and highlights tours are offered complimentary in most ports of an itinerary.   These tours are conducted by local guides to groups of 20 or 25 passengers, based upon fitness levels to set an appropriate walking pace.  Additional tours offering greater depth and access to museums or specialty venues are provided for a supplemental cost.  Most of these tours are proposed and can be booked once onboard however there are three which need to be arranged in advance; the Lobkowicz Palace in Prague, the Hermitage Museum in St. Petersburg and the Kremlin Armoury in Moscow.  Reservations for the latter this tour must only be pre-arranged if your Volga River sailing is from Moscow to St. Petersburg, visits to the Kremlin Armoury can be booked onboard on sailings from St. Petersburg to Moscow.

Onboard Viking cruises you may also take advantage of the Onboard Host to assist with personalizing your shore excursions.  This host acts like a hotel concierge and can arrange for reservations at local restaurants, book spa appointments, or theater tickets or arrange for a private car service.  While this is a nice amenity and does add an additional level of service to the Viking experience, we would always recommend confirming your reservations for dining at the finest establishments, taking in a performance, or arranging private sightseeing tours well in advance to avoid disappointment. There are limits to what the overworked onboard host can do.

ONBOARD/EVENING ACTIVITIES:

Life onboard Viking River Cruises is low-key and relaxed.  You can expect guest lectures, cooking demonstrations, or the evening lounge musicians. Other onboard activities include hands-on crafts, cultural performances, and tastings of local wines, cheeses, or coffees. Some guests complain of being bored at night or when there are long stretches of time onboard.

SPA & FITNESS OPTIONS:

Viking River Cruises’ ships do not feature a spa or gym, other than the new Viking Emerald on the Yangtze River in China.  The onboard Viking Host will assist you to book a spa appointment at a local spa on European river cruises however this will severely limit your time to explore the local area.

AIR/SEA PROMOTIONAL PRICING:

Viking offers contracted rates on international flights in conjunction with their river cruises.   In order to arrive or depart on a date other than the embarkation or disembarkation sailing dates, select your preferred flight schedule or airline or arrive into or depart from an alternative city from the sailing itinerary, you must pay a $50 per person fee before your agent can be transferred to Viking’s air department.  There will also be additional charges to deviate your flight itinerary to an alternative city or should you wish to stop over anywhere along the way.   Viking’s contracted fares are competitive and if you book your air with Viking, they will include round trip transfers to and from the airport (assuming your flights coincide with ship/hotel check-in/check-out days), typically a $120 per person value.

If you decide to take a chance and leave booking your flight’s sight unseen to Viking, they will confirm the reservation 75 days prior to departure and provide you with the details 3 weeks before your trip with the final cruise documents.  This timing is restrictive for those who are particular about seat assignments on long international flights.

We do recommend that guests consult the “Frequently Asked Questions for Air/Sea Guests” prepared by our staff. This report discusses the best strategy to select air in conjunction with cruise or riverboat vacations.

THE VIKING BOTTOM LINE:

We think that Viking River is more honest than some other lines in describing the experiences it offers. It is not a luxury product and makes few claims in this area. We have been generally disappointed in the manner in which the line has handled past emergencies such as high water on the Danube and low water on the Rhine. If everything is going well Viking is a viable option. But if there is a problem, we feel that the line’s customer service is less than acceptable. We do not believe that any consumer ought to be supporting any product that requires full payment far in advance in order to secure marketing discounts off a phony original price. That is, we believe, a red flag.

Others may rate Viking River higher than we do. The ships, particularly the Longboats, are stylish and contemporary. The food can be good though not memorable. But Viking loses points in our inspections as a result of the manner in which it responds to customer service issues. They clearly feel they are too big to fail – but sometimes, in the aftermath of a problem sailing, they do.

# 6 – AVALON WATERWAYS

Current Report Card Score: 73%

Avalon is a wholly-owned subsidiary of mainstream tour operator Globus. The Swiss-based company is a major player in worldwide tourism, carrying more than half a million passengers annually. The Avalon fleet was designed primarily to support the Globus brand of touring. Relatively small, Avalon will operate 19 ships in Europe, the Mekong Delta, China, and Egypt by the end of 2013. Avalon’s newest class of ships is called “Suite” class. The Panorama introduced in 2011 is the first of this new breed and is referred to as an “All-Suite” vessel. In riverboat terms, the cabins are large at 200 square feet with sliding glass walls, but to call 200 square feet a “suite”, one must be employed in a riverboat marketing department. The Visionary and Vista came on board in 2012 and the Artistry 11 and Expression joinED the fleet in 2013. Avalon’s core guests are from North America and many have toured with one of the Globus brands. On board service and amenities are not the best in class but do satisfy those who are not travel sophisticates as well as those with budgetary concerns. Avalon charters the boats it uses outside of Europe.

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