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Introducing Travel + Leisure Co.

Dear Owners,

On Feb. 17, 2021, our parent company was renamed Travel + Leisure Co. and made its debut as the world's leading membership and leisure travel company, with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. A link to a press release with more details is available  here .

As we shared in January when we announced the acquisition of the iconic Travel + Leisure brand, Travel + Leisure Co. will be supported by three branded business lines. Wyndham Destinations has become the umbrella brand for our vacation ownership clubs business line.

This transition to Travel + Leisure Co. as the parent company over Wyndham Destinations will not directly affect WorldMark by Wyndham or its products or club offerings. You will continue to enjoy your beautiful timeshare properties and exceptional benefits. This news does not impact any current contracts, and we do not anticipate any changes to our services. You may continue to leverage the award-winning Wyndham Rewards program, just as you always have.

We are excited about our future, and are proud to be a part of a thriving travel business that is committed to ongoing innovation, growth, and strategies that benefit our customers and stakeholders. As always, thank you for your continued loyalty and support. We look forward to helping you fulfill your vacation dreams.

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Why a timeshare brand just bought Travel + Leisure magazine

One of the world's most iconic travel brands has been bought by a timeshare company.

Wyndham Destinations , which operates hundreds of timeshare resorts, acquired Travel + Leisure magazine from media company Meredith Corp. for $100 million, The Wall Street Journal reported last night. Collectively, the company — which will change its name to Travel + Leisure Co. early this year — will now have resort, lifestyle and travel club brands. Meredith will continue to publish the magazine under a 30-year licensing agreement.

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" ... We have laid the foundation to expand our footprint beyond our core vacation ownership business, and today we add one of the most trusted and influential brands in travel through the acquisition of Travel + Leisure," Michael D. Brown, president and CEO of Wyndham Destinations, said in a statement .

"As new stewards of the Travel + Leisure brand, we are committed to ensuring that the integrity and independence of its trusted, authoritative journalism remains uncompromised," Brown added, saying that Jacqui Gifford will remain at the helm of the magazine as editor-in-chief. "For 50 years, Travel + Leisure has offered travel inspiration to tens of millions across the world ... and we look forward to supporting Meredith as it continues that mission."

Acquisitions in media aren't exactly uncommon. During the years I worked at Travel + Leisure, ownership changed hands twice. Time Inc. bought the brand from American Express Publishing in 2013, and Meredith Corp. acquired Time in 2018.

And the pandemic has been an incredible hardship for both the travel and media industries. Skift reported that Meredith Corp. posted a $289 million loss in the third quarter of 2020. But even with vacation club revenue down 44% year-over-year during the same quarter, Wyndham Destinations still reported a $40 million profit across its operations.

There's also a precedent for hospitality brands using magazines to reach new audiences, and leveraging a trusted media name. In 2017, suitcase brand Away launched its own print and digital travel magazine, Here. That same year, Airbnb collaborated with Hearst Corporation on a namesake publication. And Skift pointed out that RCI, a timeshare exchange brand owned by Wyndham Destinations, already has an eponymous magazine, formerly known as Endless Vacation.

For this newly formed company, the Journal said the goal is to "grow ... membership travel-club businesses, offer new travel services and expand licensing agreements."

Related: How to use Wyndham Rewards points to book timeshares

But by aligning itself with a renowned travel magazine, getting access to all its platforms (including an Instagram account with 5.6 million followers, compared to Wyndham Destinations' current 4,087) and rebranding, Wyndham Destinations will also be better positioned to appeal to a new, younger and more affluent demographic of travelers. Skift underscored the company's persistent efforts to reach younger travelers and refashion the perception of timeshares .

"This strategic alliance brings a new, innovative approach to media brand development," Meredith chairman and chief executive Tom Harty said in a statement. "This is a great demonstration of the value that strong brands deliver when expanded beyond the media space," Harty added, suggesting there might be more "value-enhancing programs" in the media conglomerate's future.

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Wyndham Destinations ® is the largest vacation ownership business, with more than 245 vacation club resort locations across the globe that provide a contemporary take on the timeshare. The brand portfolio ─ Club Wyndham ® WorldMark ® by Wyndham , and  Margaritaville Vacation Club ® by Wyndham , Presidential Reserve by Wyndham , and Shell Vacations Club brands ─ offers travelers the chance to own their vacation and explore places they’ve never visited before, year after year.

We help travelers make lasting memories by providing them with the chance to explore new destinations, year after year. With Wyndham Destinations’ flexible ownership model, owners can purchase points that they can use toward vacations and select the time and resort that best fits their vacation preferences. More than 850,000 owners enjoy stays in a resort that feels like a home away from home, most featuring spacious suites with separate bedrooms, fully-equipped kitchens, living room and dining areas, as well as resort-style amenities and services.

Learn more about Wyndham Destinations vacation clubs .

Wyndham Destinations is a part of Travel + Leisure Co., the world’s leading membership and leisure travel company with a portfolio of nearly 20 resort, travel club, and lifestyle travel brands. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes RCI, the largest vacation exchange company, along with industry-leading travel technology, and membership travel brands; and Travel + Leisure Group, offering travelers a way to turn vacation inspiration into exceptional experiences through travel booking platforms, subscription travel clubs and branded consumer products, all inspired by top online and print travel content. At Travel + Leisure Co., our global team of associates brings hospitality to millions, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.

Learn more about Travel + Leisure Co .

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A Vacation Rental Scam Cost This Traveler $20K — Here's the Red Flag She Missed

Fraudsters are getting more and more sophisticated, tricking even the savviest of travelers out of their cash. T+L reports on the latest ways to safeguard your trip.

"In retrospect," says Melany Robinson, "the pricing was too good to be true." Robinson, a hospitality publicist and seasoned traveler who lives in Birmingham, Alabama, was surfing Craigslist in the summer of 2020, looking for a ski-season rental in Park City, Utah. She came across a five-bedroom, five-bath chalet with panoramic views, a wood-burning fireplace, and an outdoor deck complete with a hot tub. It looked perfect for her family and was available for her dates in February and March of this year.

Related : Ready to Plan a Family Vacation? These Are the Most Popular Family Stays on Airbnb

Robinson e-mailed the contact listed and quickly heard back from someone calling himself Thomas. Using public records, she matched that name with the property's deed holder and began discussing rental terms. Thomas promptly answered all her questions, and, in July, she wired him a first installment of $6,700. Over the next few months, as Robinson underwent treatment for cancer, Thomas frequently checked in by e-mail. In the fall, she sent the balance of $9,700 — plus a $3,600 deposit for a 2022 rental. Nothing seemed amiss.

But in January, Thomas e-mailed to say someone had died of COVID-19 in the house. He said he would need an additional $14,000 for cleaning — and asked Robinson to wire $8,000 on top of what she'd already paid. That was the moment Robinson knew she'd been scammed. She contacted law enforcement, who advised her to continue corresponding with Thomas in order to gather more evidence of criminal activity. But Thomas always found a way to hedge, and then stopped replying entirely.

Robinson eventually tracked down the actual owner of the home, who had no knowledge of the scam. She determined that the fraudster had created the bogus Craigslist post by copying photos and information from a property listing. But Robinson has yet to recover any of the $20,000 she lost.

"The personal violation was by far the hardest part," she says. "Even harder than the money."

Robinson's story illustrates the latest perils facing anyone shopping for a vacation rental . Fortunately, there are ways to protect yourself.

Watch for Red Flags

Renters should keep an eye out for a few key hallmarks of fraud, says Michelle Couch-Friedman, executive director of the consumer group Elliott Advocacy .

"When the host has a sense of urgency that you must decide on the property soon, and asks you to pay via wire transfer or with a cash app like Zelle," Couch-Friedman says, "that's a red flag." Other danger signs are new listings with no reviews and grainy photos that could be screenshots lifted from other sites.

Related : The Best Sites for Booking a Vacation Rental Property

Think Small

Couch-Friedman suggests going through a brick-and-mortar company. "The opportunity for vacation-rental scammers to conduct their business through a small, well-regarded agency just doesn't exist," she says.

Boutique agents often have personal relationships with property owners. Consider the example of Homebase Abroad , which specializes in luxury villa rentals in Italy. "With us, there's no one in between," cofounder Mara Solomon says. "I've seen the houses. I know the owners. I've slept in the beds. And I can share all that directly with guests."

Other agencies, such as TurnKey Vacation Rentals , also independently check out every one of their listings. "We physically verify each home and owner, and visit the home regularly to make sure it is maintained, cleaned, and guest-ready," says John Banczak, TurnKey's cofounder and CEO.

Play by the Rules

Big rental platforms including Airbnb and Vrbo have comprehensive security procedures in place. Vrbo provides payment protection against listing fraud, phishing, and significant misrepresentations, as well as round-the-clock customer service, according to spokesperson Alison Kwong. Airbnb safeguards payments and personal information — and will offer refunds or reaccommodation in the event of a problem.

"It is virtually impossible to be scammed using Vrbo or Airbnb if you follow all the rules of the sites," Couch-Friedman says.

As for Robinson, despite her experience, she says, "I will definitely rent homes again — but I'll insist on talking to the owner, touring the home, paying via credit card, and booking through a small firm so that I'm better protected."

A version of this story first appeared in the June 2020 issue of Travel + Leisure under the headline The Case of the Disappearing Vacation Rental .

Travel + Leisure Co. Continues Brand Portfolio Expansion with Acquisition of Accor Vacation Club (Photo: Business Wire)

Release Summary

Travel + Leisure Co. vacation ownership segment grows with the acquisition of the vacation ownership business of Accor for US$48.4 million.

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Planning to Combine Business and Leisure Travel? You’re Not Alone.

As employees increasingly add leisure time to their business trips, companies are trying to figure out where their duty of care obligations begin and end.

Credit... Aart-Jan Venema

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By Amy Zipkin

• April 7, 2024

On a Sunday in late January, Melinda Buchmann, who lives in Florida and supervises client relations for RevShoppe, a 30-person remote company advising organizations on sales techniques and strategies, arrived in Banff, Alberta, to help set up a four-day company meeting.

The last day of the event, her husband, Josh, a director of strategic partnerships for the delivery company DoorDash , who also works remotely, joined her. They spent two leisurely days hiking in Banff National Park and visiting Lake Louise.

“I take advantage, because I don’t know when I’m going to return,” Ms. Buchmann said of the decision to combine downtime with a business trip.

As postpandemic work life has changed, and arrangements now include full-time office attendance as well as hybrid and remote work, so, too, has business travel. The phenomenon known as bleisure, or blended business and leisure travel, was initially embraced largely by digital nomads . But such combined travel is now also popular with people outside that group . Allied Market Research, a subsidiary of Allied Analytics, based in Portland, Ore., estimated that the bleisure travel market was $315.3 billion in 2022 and would reach $731.4 billion by 2032.

As employees increasingly add leisure time to their business trips, companies are struggling to determine where their legal obligation to protect employees from harm — their so-called duty of care — begins and ends. And workers may think that because their trip started with business, they will get all the help they need if something goes wrong on the leisure end. Instead, they should generally consider the leisure part of a trip as a regular vacation where they cover all expenses and contingencies.

Companies are responsible for knowing where their employees are during a business trip, covering expenses if an accident or emergency occurs, securing new lodging if a hotel is damaged, even swapping out a broken down rental car. Still, it’s not entirely clear if that coverage ends completely after the conference or the last client meeting.

Companies recognize that threats are increasing, said Robert Cole, senior research analyst focusing on lodging and leisure travel at Phocuswright, a market research company. They are trying to figure out how to take care of a valuable company resource, the employee, without leaving themselves open to financial risk or potential litigation.

“Crafting a comprehensive policy that balances business objectives, employee well-being and legal considerations can be challenging,” Nikolaos Gkolfinopoulos, head of tourism at ICF, a consulting and technology services company in Reston, Va., wrote in an email.

Employees may be on their own without realizing it and may be surprised by out-of-pocket expenses if they require hospital care abroad or evacuation, said Suzanne Morrow, chief executive of InsureMyTrip , an online insurance travel comparison site in Warwick, R.I.

Ms. Morrow said medical coverage provided by a company “is generally only for the dates of the actual business trip abroad.” If travelers are extending the trip for personal travel, she added, “they would want to secure emergency medical coverage for that additional time abroad.”

Employers and employees are left to figure out when the business portion of the trip ends and the leisure segment begins, a significant detail if an employee has a medical emergency. “Where does the corporation liability end?” said Kathy Bedell, senior vice president at BCD Travel, a travel management company.

Companies have varying policies to deal with the new travel amalgam. The chief executive of RevShoppe, Patricia McLaren, based in Austin, Texas, said the company provided flexible travel options and allowed employees to work anywhere they choose.

Even so, there are constraints. The company requires all employees, including executives, to sign liability and insurance waivers when they are on a voluntary company-sponsored trip, such as an off-site meeting. Such waivers typically place responsibility on employees for their own well-being. And if they bring someone, they are responsible for that person’s expenses.

Employees are responsible for requesting the paid time off and notifying their managers of their whereabouts, although that part is not a requirement. Managers have to ensure adequate staffing, Ms. McLaren said.

Elsewhere, employees may not bother to mention the leisure portion of their trip. Eliot Lees, a vice president and managing director at ICF, said he had been on trips as a child with his parents when they combined business and leisure. His parents were academics, who would piggyback vacations onto conferences.

Now he does the same. “I don’t think I ever asked for approval,” he said. (ICF has no formal business-leisure travel policy. It’s allowed as part of personal time off.) After a conference in the Netherlands last year, he spent four days hiking in the northern part of the country.

“I go anywhere, and take more risks than I should,” he said. He said he didn’t carry personal travel or accident insurance.

Any nonchalance may quickly evaporate if a threat emerges. Security experts say even low-risk locations can become high-risk for a few days or weeks of the year.

“Companies are concerned about losing visibility into a traveler’s whereabouts if they booked flights and hotels outside their corporate travel management company,” Benjamin Thorne, senior intelligence manager in London for Crisis24, a subsidiary of GardaWorld, wrote in an email. “The company may think the traveler is in one city when, in reality, they could have booked a holiday package to another nearby city. This lack of visibility by the company makes it difficult to support travelers when a disaster occurs.”

He also raised the possibility that “a traveler with bleisure travel reservations and expectations may find their work trip canceled due to changes in the risk environment or company policy, disrupting their leisure plans.”

Will a company step in off hours if there’s a problem? “That depends on how you are booked,” Mr. Cole, the senior research analyst at Phocuswright, said. A rule of thumb is the further you get from corporate control, the greater the gray area gets.

Half of GoldSpring Consulting’s clients take the responsibility for the entire trip, said Will Tate, a partner at the consultancy based in Cross Roads, Texas, and a certified public accountant. They don’t want the reputational risk. The other half say: “The business trip ended Friday. That’s when we end our duty of care.”

Some companies are trying to define and narrow the gray area. “If you are clearly on personal time, there is no legal requirement for your employer to provide for you,” said Nicole Page, a lawyer whose practice includes employment law at Reavis Page Jump in New York.

Uber provides employees with advisories before a trip, travel assessments, safety tips while traveling and emergency travel assistance, including medical aid, airport travel support, urgent and emergency assistance, and lost or stolen personal property insurance whether they are on business or pleasure travel or a combination.

And at DoorDash, Chris Cherry, head of global safety and security, wrote in an email that “while personal travel is not something we track, we have received requests to extend our travel support capabilities to personal travel.” Mr. Cherry said in those cases, the company has manually added employee leisure itineraries to its travel risk management system and “provided the same level of overwatch that we do for regular business travel.”

The Buchmanns plan to travel this month to Barcelona, Spain, for the McDonald’s Worldwide Convention. DoorDash will have a booth, and Mr. Buchmann will work on the exhibit floor and also entertain clients.

Ms. Buchmann will accompany him. She plans to go sightseeing in the morning, and work in the afternoons and evenings Barcelona time. She will also take three days of paid time off and has shared her plans with Ms. McLaren, the RevShoppe chief executive.

They will stay a day after the conference and plan to visit the Dalí Theater and Museum in Figueres. “I’m sure there will be no shortage of tapas and window shopping along way,” Mr. Buchmann said. He expects to be back at work the next Monday.

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Panorama provides consumers with a wide range of travel possibilities through their timeshare exchange, home swap, and global travel options. Panorama also offers customized discount travel membership clubs and technology services to businesses. For additional information about our services, please contact our offices directly:

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