travel card uk gov

Get healthcare cover abroad with a UK GHIC or UK EHIC

The UK Global Health Insurance Card (GHIC) lets you get necessary state healthcare in EU countries, and some other countries, on the same basis as a resident of that country. This may be free or it may require a payment equivalent to that which a local resident would pay.

The UK GHIC has replaced the existing European Health Insurance Card (EHIC). If you have an existing EHIC you can continue to use it until the expiry date on the card. Once it expires, you'll need to apply for a UK GHIC to replace it.

You can apply for a new card up to 9 months before your current card expires.

A UK GHIC is free and lasts for up to 5 years. Apply for your new card through the NHS website. Avoid unofficial websites – they may charge you a fee to apply.

If you have rights under the Withdrawal Agreement, you can choose to apply for a new UK EHIC instead.

The UK GHIC is not a replacement for travel insurance. We advise you to have private travel and medical insurance for the duration of your trip.

We also recommend you check FCDO travel advice on GOV.UK for the country you're visiting.

You can apply for a UK GHIC if you're a resident in the UK. You can also add your family members to your application when you apply.

You'll need to provide your:

• date of birth
• National Insurance or NHS number (if you're from England or Wales)
• CHI number (if you're from Scotland)
• Health and Care number (if you're from Northern Ireland)

Applying for family members

Every member of your family needs their own card. You can add your spouse, civil partner and children to your application when you apply. You must enter your own details first and apply for any additional cards when prompted.

If you've already completed your application and want to add additional family members contact NHS Overseas Healthcare Services . You'll need to give us your reference number, name, date of birth and address so we can access your record.

After you apply

After you've submitted your application, we'll email you within 24 hours to let you know whether it has been approved or not (if you don't get a reply, check your junk folder). We may need to see additional information or documents before approving it.

Once your application has been approved, you should receive your new card within 15 working days. It will be sent to you by post.

If you do not receive it before you travel, and need medically necessary treatment during your visit, you can apply for a Provisional Replacement Certificate (PRC) to get temporary cover. For more information, see "If you don't have your card with you" towards the end of this page.

If you have rights under the Withdrawal Agreement

If you have rights under the Withdrawal Agreement, you can choose to apply for a new UK EHIC rather than a UK GHIC. A UK EHIC provides cover for some countries that are not currently covered by the UK GHIC (these are Norway, Iceland and Liechtenstein). Like the UK GHIC, it's free and lasts up to 5 years. You can find out if you have rights under the Withdrawal Agreement on GOV.UK.

What your card covers

You can use your card to get state healthcare that cannot reasonably wait until you come back to the UK (sometimes called "medically necessary healthcare"). This includes things like:

• emergency treatment and visits to A&E
• treatment or routine medical care for long-term or pre-existing medical conditions
• routine maternity care, as long as you're not going abroad to give birth

You'll need to pre-arrange some treatments with the relevant healthcare provider in the country you're visiting – for example, kidney dialysis or chemotherapy – as it's not guaranteed that local healthcare providers will always have the capacity to provide this care.

Whether treatment is medically necessary is decided by the healthcare provider in the country you're visiting.

Not all state healthcare is free outside of the UK. You may have to pay for treatment that you would get for free on the NHS, if a local resident would be expected to pay in the country you're visiting.

Before travelling, you should check the state-provided healthcare services in the country you're visiting and any potential charges you may face.

Check the relevant country guide on GOV.UK for information on how to access treatment in the country you're visiting

What your card does not cover

A UK GHIC (or UK EHIC) does not replace travel and medical insurance or cover services like:

• being flown back to the UK (medical repatriation)
• treatment in a private medical facility
• ski or mountain rescue

We advise that you have a UK GHIC (or UK EHIC) and private travel and medical insurance for the duration of your trip.

Where you can use your card

You can use a UK GHIC when you're visiting:

• an EU country ( see a list of EU countries on GOV.UK )
• Jersey, Guernsey and the Isle of Man
• St Helena, Tristan and Ascension

You can use a UK GHIC in Switzerland if you're one of the following:

• a British national
• a Swiss national
• an EU citizen
• a stateless person
• a family member of someone who holds one of the above nationalities or statuses

The UK government is negotiating with other countries to expand the use of the UK GHIC, so always check coverage before you travel.

You can use a UK EHIC when you're visiting:

• Liechtenstein
• Switzerland

Visiting Norway

You can use a UK passport to get medically necessary healthcare in Norway if you're a UK resident.

Visiting Montenegro

You can get free emergency treatment in Montenegro but you'll have to pay for your prescribed medicines and for other medical treatment.

If you're a UK national, your UK passport will give you access to emergency healthcare in Montenegro.

If you're a UK resident but not a UK national you'll need your passport and a UK GHIC (or UK EHIC) to get emergency healthcare.

Getting healthcare in other countries

You'll have to pay for treatment unless the UK has a healthcare agreement with that country .

Check if you're eligible for a UK GHIC

You'll be entitled to a UK GHIC if both of these things apply:

• you're ordinarily and legally resident in the UK
• you do not have healthcare cover provided by an EU country or Switzerland

There is information about what "ordinarily resident" means on GOV.UK

You may also be entitled to a UK GHIC if you're:

• living in the EU or Switzerland with a registered S1 form
• living in the EU or Switzerland with an A1 document issued by the UK
• a family member or dependant of an entitled individual already listed

Check if you're eligible for a UK EHIC

You may be eligible for a new UK EHIC if you meet one of the following criteria:

• you're living in the EU, Switzerland, Norway, Iceland, or Liechtenstein, and have been since before 1 January 2021 with a registered S1, E121, E106 or E109 form issued by the UK
• you're living in the EU, Switzerland, Norway, Iceland, or Liechtenstein since before 1 January 2021 with an A1 issued by the UK
• you're a national of the EU, Switzerland, Norway, Iceland, or Liechtenstein who has legally resided in the UK since before 1 January 2021 and are covered under the Withdrawal Agreement – you may not be covered if you are also a UK national or if you were born in the UK
• you're a family member or dependant of an entitled individual already listed

If your circumstances change and you no longer meet one of the above criteria, you may not be entitled to continue using the card and should contact NHS Overseas Healthcare Services .

You must be entitled to use your UK GHIC or UK EHIC at the time of the treatment. If you use it to access healthcare that you're not entitled to, you may be liable for the full cost of all treatment received or face prosecution.

Applying for a UK Student EHIC or UK GHIC

To apply for a UK Student EHIC or UK GHIC, you'll need a letter from your university or college showing:

• the name and address of the UK educational institution if you're travelling as part of your course
• the address of where you're studying in the EU or Switzerland
• details of the qualification you're studying for
• the dates your study period in the EU, Norway, Iceland, Liechtenstein, or Switzerland started and is due to finish
• your permanent residential address in the UK

If the letter from your university or college does not include your permanent residential address in the UK, you'll be asked to provide further evidence to confirm this.

This is in addition to the information set out in "How to apply" above.

Students studying in the EU, Norway, Iceland, Liechtenstein or Switzerland applying for a UK Student EHIC or UK GHIC

If you normally live in the UK and have been studying in the EU, Norway, Iceland, Liechtenstein or Switzerland since before 1 January 2021, you may be eligible for a new UK Student EHIC for use in the EU and your country of study.

You will not be able to use this card for treatment in Norway, Iceland or Liechtenstein unless one of these countries is your country of study.

If you started your course after 1 January 2021, or you're planning to study in an EU country, you'll need to apply for a UK Student GHIC. If you're studying in Norway, Iceland or Liechtenstein you can also apply for a UK GHIC but it will not cover you for treatment in those countries, even if you are studying there.

You can use the UK Student GHIC in the EU, Switzerland and your country of study, but not yet in Norway, Iceland or Liechtenstein.

Using a UK GHIC (or UK EHIC) when abroad

You should take your UK GHIC (or UK EHIC) with you when you travel abroad. If you need medically necessary treatment, you'll need to present the card to the hospital (or other service provider) that is treating you – make sure that you are being treated at a public health provider and not a private one. Keep all receipts and paperwork.

Depending on the country you visit you may be expected to pay all or part of your bill upfront and then claim a refund afterwards.

Some countries ask patients to pay a contribution towards the cost of their care. This is known as a co-payment or patient share. You can claim back the difference between the total bill and the co-payment, but the actual co-payment is not refundable.

Your UK GHIC or UK EHIC will not cover costs that a local resident would have to pay.

If you don't have your card with you

If you need emergency treatment when you're in another country and do not have your UK GHIC (or UK EHIC) with you, you can apply for a Provisional Replacement Certificate (PRC). A PRC gives you the same level of cover as a UK GHIC or UK EHIC.

A PRC also covers you if you've applied for a UK GHIC or UK EHIC and it has not arrived yet.

Find out more about PRCs and how to apply for one

You'll need to pay in full for treatment if you do not have a UK GHIC, UK EHIC or PRC. You should ask for a copy of your invoice and obtain a receipt.

How to claim a refund

To claim a refund for healthcare covered by your UK GHIC or UK EHIC, you'll need to download and fill in a refund claim form and send it to NHS Overseas Healthcare Services. You should include receipts and any supporting documents with your claim form.

Find out how to claim a refund for healthcare covered by your UK GHIC or UK EHIC

Incorrect charges for treatment

If you think you've been incorrectly charged for medical treatment, contact NHS Overseas Healthcare Services .

Keep all documents relating to your treatment. You may need to provide more information to confirm your eligibility and the cost of the treatment you had. This could include:

• receipts or invoices relating to treatment
• confirmation that the treatment was state-provided
• confirmation of payments made to healthcare institutions
• documents relating to insurance cover if your insurer paid for treatment
• discharge documents

NHS Overseas Healthcare Services will look at your claim to decide whether you were charged when you should have been covered. If they determine that your treatment should have been covered by the UK GHIC or UK EHIC, they'll reimburse you or your insurer for the costs of treatment that are covered by your card.

If you suspect GHIC or EHIC fraud

If you suspect that somebody has fraudulently applied for or used a UK GHIC or UK EHIC they are not entitled to, you can report this to the NHS Counter Fraud Authority .

Alternatively, you can email your concern to us at [email protected] .

Page last reviewed: 12 December 2023 Next review due: 12 December 2026

Where you can use your card

There are 2 types of cards available for healthcare cover when you’re travelling abroad. You can apply for either: 

• a UK Global Health Insurance Card (GHIC)
• a UK European Health Insurance Card (EHIC)

These both provide the same cover, but the countries they are valid in can change.

If you need temporary cover for emergency treatment abroad and do not have one of these cards, you can apply for a Provisional Replacement Certificate (PRC) . A PRC gives you the same cover as a UK GHIC or UK EHIC would entitle you to, but you cannot apply for this in advance.

The following French Overseas Territories also accept UK GHICs and UK EHICs:

• French Guiana
• Saint-Martin

For more information on what is covered in the country you're visiting, check the guidance on the GOV.UK website . 

A UK EHIC or UK GHIC is not a substitute for travel insurance. It may not cover all health costs and never covers repatriation costs. Make sure you have travel insurance as well as a UK EHIC or UK GHIC.

Which countries are in the EU

The EU countries are:

• Republic of Cyprus
• Czech Republic
• Netherlands

Using your card in Switzerland

You can only use your card in Switzerland if you're a:

• UK national
• Swiss national
• citizen of an EU country
• stateless person
• family member, dependant, or survivor of someone who holds one of these nationalities or statuses

You may be asked for proof of your nationality or your status when using your card in Switzerland.

Information for overseas students

If you’re a student studying in the EU or Switzerland:

• both a UK GHIC and a new UK EHIC will cover you for necessary state-provided healthcare within the EU and Switzerland, including your country of study
• you will not be able to use either card for treatment in Iceland, Liechtenstein, or Norway

If you’re a student studying in Iceland, Liechtenstein, or Norway:

• a new UK EHIC will cover you for necessary state-provided healthcare in your country of study and when visiting EU countries or Switzerland
• a UK GHIC will cover you for necessary state-provided healthcare when visiting the EU or Switzerland - you will not be able to use your card for treatment in your country of study

If you’re a national of a European Economic Area (EEA) country and lived in the UK before 31 December 2020, a UK EHIC will cover necessary state-funded healthcare in all EEA countries.

Got a question?

• Visit our knowledge base

Help us improve our website

We’re still developing our website based on your feedback, so please tell us what you think.

You currently have JavaScript disabled in your web browser, please enable JavaScript to view our website as intended.

Here are the instructions of how to enable JavaScript in your browser.

Update April 12, 2024

Information for u.s. citizens in the middle east.

• Travel Advisories |
• Contact Us |
• MyTravelGov |

Find U.S. Embassies & Consulates

Travel.state.gov, congressional liaison, special issuance agency, u.s. passports, international travel, intercountry adoption, international parental child abduction, records and authentications, popular links, travel advisories, mytravelgov, stay connected, legal resources, legal information, info for u.s. law enforcement, replace or certify documents.

Before You Go

Learn About Your Destination

While Abroad

Emergencies

Share this page:

United Kingdom

Travel Advisory July 26, 2023

United kingdom - level 2: exercise increased caution.

Reissued with obsolete COVID-19 page links removed.

Exercise increased caution in the United Kingdom due to terrorism.

Country Summary:  Terrorist groups continue plotting possible attacks in the United Kingdom. Terrorists may attack with little or no warning, targeting tourist locations, transportation hubs, markets/shopping malls, local government facilities, hotels, clubs, restaurants, places of worship, parks, major sporting and cultural events, educational institutions, airports, and other public areas.

There is also a risk of isolated violence by dissident groups in Northern Ireland, focused primarily on police and military targets.

Read the  country information page  for additional information on travel to the United Kingdom.

If you decide to travel to the United Kingdom:

• Be aware of your surroundings when traveling to tourist locations and crowded public venues.
• Follow the instructions of local authorities.
• Monitor local media for breaking events and adjust your plans based on new information.
• Enroll in the  Smart Traveler Enrollment Program  ( STEP ) to receive Alerts and make it easier to locate you in an emergency.
• Follow the Department of State on  Facebook  and Twitter.com/Travelgov
• Review the  Country Security Report  for the United Kingdom.
• Visit the CDC page for the latest  Travel Health Information  related to your travel and return to the United States.
• Prepare a contingency plan for emergency situations. Review the  Traveler’s Checklist .

Embassy Messages

View Alerts and Messages Archive

Quick Facts

Must be valid for the duration of your stay in the United Kingdom   (If you have onward travel to countries outside the United Kingdom, you should check the passport validity requirements for each additional country on their respective information pages.)

Must have at least one page

Not required for stays less than six months.

Embassies and Consulates

U.s. embassy london.

33 Nine Elms Lane London, SW11 7US United Kingdom Telephone: +(44)(20) 7499-9000 Emergency After-Hours Telephone: +(44)(20) 7499-9000 Fax: +(44) (20) 7891-3845 Email:   [email protected]

U.S. Consulate General Edinburgh, Scotland 3 Regent Terrace, Edinburgh EH7 5BW Scotland Telephone: 013-1556-8315 / from the United States: 011 (44)(13) 1556-8315 Emergency After-Hours Telephone:  020-7499-9000 / from the United States: 011 (44)(20) 7499-9000 Fax: 0131-557-6023 /from the United States: 011 (44) 131-557-6023 Email:   [email protected]

U.S. Consulate General Belfast, Northern Ireland Danesfort House, 223 Stranmillis Road, Belfast BT9 5GR Northern Ireland, United Kingdom Telephone: 028-9038-6100 / from the United States: 011 (44)(28) 9038-6100 Emergency After-Hours Telephone: 01253-501106 / from the United States: 011 (44) 1253-501106 Fax: 028-9068-1301 / from the United States: 011 (44)(28) 9068-1301 Email: [email protected]

Destination Description

Learn about the U.S. relationship to countries around the world.

Entry, Exit and Visa Requirements

• To enter the United Kingdom, your passport must be valid for the entire duration of your planned stay.
• Starting June 2019, U.S. passport holders will be able to use the ePassport Gates upon arrival in the United Kingdom. U.S. citizens who had previously registered for the UK’s Registered Traveller Service (RTS) should now also use the ePassport Gates on arrival in the UK.
• If you are planning onward travel after departing the UK, note that many other countries require at least six months’ remaining validity on your passport to enter. If you are bound for Continental Europe, please see our  U.S. travelers in Europe page for additional details.
• Visas for specific categories of visitors must be obtained prior to travel. Visit the  UK Visas and Immigration (UKVI) website to determine if you need a visa to enter the United Kingdom. We cannot intervene on your behalf when you apply for a UK visa, nor can we advocate for your admission into the UK if you are denied entry.
• Students and prospective students should visit the  UKVI website  to determine if they need a visa.
• For some U.S. travelers, especially students, an entry stamp is required.  Please consult this website  for more information.
• Unpaid and paid workers, interns, volunteers, charity workers, and temporary workers can find information about obtaining a visa on the  UKVI website .
• Visitors traveling to the United Kingdom to get married, even if they do not plan to reside there, must obtain a visa in advance. See the  UKVI website  for visa information.
• Surcharges apply to certain categories of visas, generally those involving work, study, or residency for more than six months. More information is available on the  UKVI website  and in our Health section below.

The U.S. Department of State is unaware of any HIV/AIDS entry restrictions for visitors to or foreign residents of the United Kingdom.

Find information on  dual nationality ,  prevention of international child abduction  and  customs regulations  on our websites.

Safety and Security

Terrorist groups continue plotting possible near-term attacks in Europe. The UK Security Service publishes specific reasons for any changes in the threat level and recommended actions for the public via its  UK threat levels website .

There is the potential for  isolated violence  related to the political situation in Northern Ireland. The Police Service of Northern Ireland assesses there is a continued threat of violence from dissident groups in Northern Ireland, focused primarily on police and military targets, and may involve the use of  firearms  and  explosives . Tensions may be heightened during the summer marching season (April to August), particularly on and around the July 12 public holiday.

Avoid areas of demonstrations  if possible, and be careful within the vicinity of demonstrations. Demonstrations occur frequently in and around city centers and areas where tourists frequent. Even demonstrations intended to be peaceful can turn confrontational and possibly escalate to violence.

The phone number for  police/fire/ambulance emergency services  is  999  in the United Kingdom and  112  in Gibraltar. You should also use these numbers to report security threats or suspicious packages. Also see information for  contacting police from abroad .

• Be cautious and aware of your surroundings.
• Be vigilant, as  pickpocketing ,  mugging,  and “snatch and grab” theft of mobile phones, watches and jewelry can occur.
• Do not leave bags unattended in restaurants, pubs, hotel lobbies, and parked cars.
• Be alert to other criminal schemes, such as  impostors  posing as undercover police officers and “fining” tourists for bogus minor offenses. A legitimate Metropolitan Police Services officer will never demand an immediate cash payment.
• Use only licensed Black Cabs or pre-ordered car services (minicabs) . Unlicensed taxis or private cars posing as taxis may offer low fares, but in some instances, travelers have been  robbed  or  sexually assaulted  while using these cars. See Transport for London for additional information on cabs and car services .
• Avoid using ATMs that look temporary in structure or location  or are located in isolated areas – they may not be legitimate. Use ATMs located inside a bank branch.

Scams : Before sending any money to individuals you have never met in person, visit the  Embassy London website  for more information about  internet financial scams  and how to protect yourself.

See the  Department of State  and the  FBI  pages for information on scams.

Victims of Crime : Report crimes to the local police at 999 (United Kingdom) or 112 (Gibraltar) and contact the U.S. Embassy at +(44) (20) 7499-9000.

• Local authorities are responsible for investigating and prosecuting crimes.

See our webpage on  help for U.S. victims of crime overseas .

• help you find appropriate medical care
• assist you in reporting a crime to the police
• contact relatives or friends with your written consent
• explain the local criminal justice process in general terms
• provide a list of local attorneys
• provide our information on  victim compensation programs in the United States
• The Victim Support website  is maintained by an independent UK charity to help people cope with the effects of crime
• A Northern Ireland-based independent charity maintains a similar  victim support website
• In Scotland, victims of crime should contact  Victim Support Scotland
• provide an emergency loan for repatriation to the United States and/or limited medical support if you are destitute
• help you find accommodation and arrange flights home
• replace a stolen or lost passport

Domestic Violence:  U.S. citizen victims of domestic violence may contact the Embassy for assistance.

Tourism:  The tourism industry is generally regulated and rules are regularly enforced. Hazardous areas/activities are identified with appropriate signage and professional staff is typically on hand in support of organized activities. In the event of an injury, appropriate medical treatment is widely available throughout the country. Outside of a major metropolitan center, it may take more time for first responders and medical professionals to stabilize a patient and provide life-saving assistance. U.S. citizens are encouraged to purchase medical evacuation insurance . 

Local Laws & Special Circumstances

Criminal Penalties:  You are subject to local laws. If you violate local laws, even unknowingly, you may be expelled, arrested, or imprisoned. 

Furthermore, some laws are also prosecutable in the United States, regardless of local law. For examples, see our website on  crimes against minors abroad  and the  Department of Justice  website.

• You will be arrested if you bring pocket knives, blades, mace or pepper spray canisters, or any part of a gun into the United Kingdom . Please refer to the UK government publication  Travelling to the UK , which details the items visitors are prohibited from bringing into the United Kingdom.
• Penalties against  alcohol-related  and other  in-flight  crimes committed aboard aircraft to and from the United Kingdom are stiff and are enforced with  prison sentences . Please also see  our information on U.S. customs regulations  covering your return to the United States.
• Controlled Substances: UK law prohibits possession and trafficking of controlled substances and narcotics, including some substances that may be legal to possess under the law of certain U.S. states. More information on controlled substances is available here . Individuals who violate UK drug laws may face penalties including fines or prison sentences.

Arrest Notification:  If you are arrested or detained in the United Kingdom, ask police or prison officials to notify the U.S. Embassy immediately. See our  webpage  for further information.

Special Circumstances:

• The legal drinking age in the United Kingdom is 18. Parents and organizers of school trips should read our  Students Abroad website  to help plan a safe and enjoyable experience.
• Scotland’s “drink drive limit” law was amended to a lower level (roughly .05 BAC) and is stricter than the rest of the United Kingdom (roughly .08 BAC). This means that  driving after even one drink  can result in a charge of driving under the influence.
• The United Kingdom has very strict gun control laws, and importing firearms is extremely complicated.  Information on applying for a firearm and/or shotgun certificate can be found on the  London Metropolitan Police Firearms licensing webpage .  Licenses from England or Wales may not be valid in Scotland; please check with the appropriate authorities.  For firearms certificates for Scotland, please check with  Police Scotland .

Faith-Based Travelers:  See our following webpages for details:

• International Religious Freedom Report  – see country reports
• Human Rights Report  – see country reports
• Hajj Fact Sheet for Travelers
• Best Practices for Volunteering Abroad

LGBTI Travelers:  There are no legal restrictions on same-sex sexual relations or the organization of LGBTI events in the United Kingdom.

See our  LGBTI Travel Information  page and section 6 of our  Human Rights report  for further details.

Travelers Who Require Accessibility Assistance:

• UK law requires that all public service providers (except in the transportation sector) make “reasonable adjustments” to ensure their services are available to persons with disabilities.  Nevertheless, code exemptions permit many older buildings to have steps up from the street.
• Getting around in cities may be difficult at times because sidewalks can be narrow and uneven.
• Most London Underground and UK National Rail System stations are not readily accessible for people with disabilities.  Many stations do not have elevators, and have stairways and long corridors for changing trains or exiting to the street. Many UK buses are equipped with lowering platforms for limited-mobility or sight- or hearing-disabled travelers.
• Many taxis have swivel-entry seats or retractable ramps to ease entry.
• Disabled parking permits (known as “blue badges”) are issued by local government councils throughout the country. Visit the  UK government website  for contact information. Some councils may not offer permits to temporary visitors.

The  Transport for London  and  National Rail  websites provide information for passengers with disabilities.

Students:  See our  Students Abroad  page and  FBI travel tips .

Women Travelers:  See our travel tips for  women travelers .

While medical services are widely available,  free medical care  under the National Health System (NHS) is allowed only for UK residents, certain EU nationals, and some visa holders.

An NHS surcharge is assessed on certain visa applicants at the time of application.  Tourists and short-term visitors will not be assessed the surcharge, but will be charged 150 percent of the cost of any medical treatment they receive from the NHS. Unpaid balances of £1,000 or more can result in being barred from return to the United Kingdom.

• The U.S. government does not pay medical bills, and U.S. Medicare is not valid overseas.

Medical Insurance:  Make sure your health insurance plan provides  coverage overseas . Most care providers overseas only accept  cash payments . See our webpage for more information on insurance coverage overseas.

• We strongly recommend  supplemental insurance  to cover medical evacuation.

Carry  prescription medication  in original packaging, along with your doctor’s prescription. Traveling with sufficient supplies to last the duration of your trip is recommended. Mailing prescriptions is prohibitive and may be delayed or rejected by British customs.

Certain prescriptions available in the United States are classified as a "controlled drug"  in the United Kingdom and cannot be brought into the country without applying for and obtaining a prior license. This includes prescriptions for medical marijuana or products containing CBD and THC.  Please visit the https://www.gov.uk/travelling-controlled-drugs for additional information. 

Vaccinations:  Be up-to-date on all  vaccinations  recommended for international travel by the U.S. Centers for Disease Control and Prevention.

Further health information:

• World Health Organization
• U.S. Centers for Disease Control and Prevention  (CDC)

Travel and Transportation

Road Conditions and Safety:  Road conditions in the United Kingdom can differ significantly from those in the United States.

• In contrast to the United States, UK traffic drives on the left.  Read the  Highway Code  before driving.
• Emergency call boxes  (orange telephone booths with “SOS” printed on them) are found at half-mile intervals along motorways. White and blue poles point in the direction of the nearest call box. Call boxes dial directly to a motorway center. Use these phones rather than a personal cell phone, because motorway center personnel will immediately know your exact location.
• Generally,  pedestrians do not have the right of way  and should not expect vehicles to stop for them.

Many U.S. citizen pedestrians are injured, some fatally, every year in the United Kingdom, because they forget that oncoming  traffic approaches from the opposite direction  than in the United States.  Exercise extra care when crossing streets; remain alert and look both ways before stepping into the street.

Traffic Laws: 

• UK penalties for driving under the influence of  alcohol  or  drugs  are strict and often  result in prison sentences .
• Using a  hand-held cell phone  or similar device while driving is  illegal  in the United Kingdom. Only hands-free phones may be used. You will be  fined , or in the case of an accident,  arrested  and serve time in  prison .
• The speed limit on highways/motorways in the United Kingdom is 70 mph, or lower when posted.
• You will be  detained  and  arrested  if you cannot provide a UK address to receive a subpoena or are about to depart the United Kingdom and have to be brought to court quickly for a motoring offense.
• In Central London, a congestion charge is levied on all drivers who pass through the congestion zone. You will be  fined  or  arrested  if you do not pay the charge. See  Transport for London  for more information about driving in London.

Public Transportation:  Public transport in the United Kingdom is extensive.

• Information on disruptions to London transportation services can be found on the  Transport for London  website.
• Information about the status of National Rail Services can be found on the  National Rail Enquiries  website.
• Bus and train service information in Northern Ireland can be found on the  Translink  website.
• Bus and train service information in Scotland can be found on the  Traveline Scotland  website.

See our  Road Safety page  for more information. For specific information concerning UK driving permits, vehicle inspection, road tax, and mandatory insurance, refer to the  UK Department for Transport  website or the  Driver and Vehicle Standards Agency  website.

Aviation Safety Oversight:  The U.S. Federal Aviation Administration (FAA) has assessed the government of the United Kingdom’s Civil Aviation Authority as being in compliance with International Civil Aviation Organization (ICAO) aviation safety standards for oversight of United Kingdom’s air carrier operations. Further information may be found on the  FAA’s safety assessment page .

Maritime Travel: Mariners planning travel to the United Kingdom should also check for U.S. maritime advisories and alerts at  www.marad.dot.gov/msci . Information may also be posted to the U.S. Coast Guard homeport website and the NGA broadcast warnings website (select “broadcast warnings”).

For additional travel information

• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive security messages and make it easier to locate you in an emergency.
• Call us in Washington, D.C. at 1-888-407-4747 (toll-free in the United States and Canada) or 1-202-501-4444 (from all other countries) from 8:00 a.m. to 8:00 p.m., Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
• See the  State Department’s travel website  for the  Worldwide Caution  and  Travel Advisories .
• Follow us on  Twitter  and  Facebook .
• See  traveling safely abroad  for useful travel tips.

Review information about International Parental Child Abduction in the United Kingdom . For additional IPCA-related information, please see the International Child Abduction Prevention and Return Act ( ICAPRA ) report.

Travel Advisory Levels

Assistance for u.s. citizens, united kingdom map, learn about your destination, enroll in step.

Subscribe to get up-to-date safety and security information and help us reach you in an emergency abroad.

Recommended Web Browsers: Microsoft Edge or Google Chrome.

Check passport expiration dates carefully for all travelers! Children’s passports are issued for 5 years, adult passports for 10 years.

Afghanistan

Antigua and Barbuda

Bonaire, Sint Eustatius, and Saba

Bosnia and Herzegovina

British Virgin Islands

Burkina Faso

Burma (Myanmar)

Cayman Islands

Central African Republic

Cote d Ivoire

Curaçao

Czech Republic

Democratic Republic of the Congo

Dominican Republic

El Salvador

Equatorial Guinea

Eswatini (Swaziland)

Falkland Islands

France (includes Monaco)

French Guiana

French Polynesia

French West Indies

Guadeloupe, Martinique, Saint Martin, and Saint Barthélemy (French West Indies)

Guinea-Bissau

Isle of Man

Israel, The West Bank and Gaza

Liechtenstein

Marshall Islands

Netherlands

New Caledonia

New Zealand

North Korea (Democratic People's Republic of Korea)

Papua New Guinea

Philippines

Republic of North Macedonia

Republic of the Congo

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Sao Tome and Principe

Saudi Arabia

Sierra Leone

Sint Maarten

Solomon Islands

South Africa

South Korea

South Sudan

Switzerland

The Bahamas

Timor-Leste

Trinidad and Tobago

Turkmenistan

Turks and Caicos Islands

United Arab Emirates

Vatican City (Holy See)

External Link

You are about to leave travel.state.gov for an external website that is not maintained by the U.S. Department of State.

Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. If you wish to remain on travel.state.gov, click the "cancel" message.

You are about to visit:

Enter text to search

Apply for or renew your bus pass

Older person’s pass.

To apply, please use our online system. Alternatively you can download our travelcard application form. Send it to us with a current passport-sized photograph together with proof of age and address.

Proof of age can be:

• birth certificate
• driving licence
• entitlement to a pension.

Proof of address can be:

• utilities bill
• council tax bill

We accept photocopies. You will receive your new travelcard by post within two weeks of completing your application. Passes last between one and five years.

You can also use the online system to renew an existing older person’s pass.

Disabled pass

To qualify for a disabled travelcard you must:

• be blind or partially-sighted
• be profoundly or severely deaf
• be without speech
• be disabled or have suffered an injury which has a substantial and long-term effect on your ability to walk
• be without arms or have long-term loss of use of both arms
• have learning difficulties
• be unable to drive for medical reasons, not including drivers banned for drug or alcohol use

You will need evidence that you live in North Somerset (for example a utility bill), a passport-sized photograph and proof of eligibility.

To renew a disabled person’s pass, use our online system and select ‘I am applying to renew my disabled person pass’.

Apply for a pass

Use our online system to apply for a new bus pass.

Alternatively you can complete our Diamond travelcard application form.

Diamond travelcard eligibility guidance.pdf [42.5 KB]

Diamond travelcard application form.pdf [90.97 KB]

Renew your bus pass

If you would like to renew your older person’s bus pass please use our online system. You will need a renewal code to renew your bus pass online.

If you do not already have a renewal code, you can use our online system to generate your code. You will need the following information:

• Your current card number – this is the long number on the front of your bus pass
• Your date of birth
• Your postcode

Once you have completed the renewal process online, you will receive your replacement travelcard by post within two weeks of notifying us.

Please note that we no longer send reminders when a pass becomes due for renewal. In order to allow sufficient time for approval, renewal and posting out of new passes, we would recommend that applications for renewal are made at least one month before the current card is due to expire.

Lost or stolen passes

There is a charge of £15 to replace lost or stolen passes. Please email  [email protected]  or call the Diamond Travelcard enquiries team to arrange a replacement.

Connect with us

Apply for a UK ID card Online

Save time and money by avoiding the need to print forms, take photos at a photo booth or post anything to us. Apply for your UK ID card using CitizenCard's paperless, online application system to manage your application from any device using your online account.

PASS - the Home Office, police and all UK retailers recognise this card as valid ID

safe and easy application process - apply for a photo ID at a time that suits you

Prove your age and ID

CitizenCard proof of age & ID cards are available for any UK resident and are issued in 3 age categories: '18+' for adults, '16-17' for young people over 16 and 'Under 16' for children. All cards printed from 7th January 2021 onwards expire 3 years after date of issue (rounded up to the end of the month).

We offer two products for all age categories - in addition to the CitizenCard ID we also offer the Yoti CitizenCard , the digital ID solution - a physical ID card which can be used to create your identity on the free Yoti mobile app. Furthermore, after you become a cardholder you can access online discounts to save money.

Get your UK ID card

Use if you've never had a CitizenCard

You will need to use an online digital check that will authenticate your original photo ID document or provide a suitable referee, who is a professional person that needs to confirm your identity.

• processing takes up to 21 days
• card posted by Royal Mail 2nd class
• processing takes 1-2 working days
• card posted by Royal Mail Tracked 24 (next day delivery)

Use if you've already had a CitizenCard

You can replace your card if it expired, it's lost or damaged, you need a higher age band card, your appearance has changed, your name has legally changed or you would like to get a Yoti CitizenCard .

Go to your online application account

Log in now to apply for your photo ID or manage an existing application if you have already created one. All required details must be received by 12pm for the application process to start the same day.

How to apply for your first UK ID card online?

1. Start the online application process by using "Apply for your first ID card" button.

2. "Create Your Account" online (complete a registration form and activate your account) or "Log in" to your CitizenCard online account if you already have one.

3. Go to "Apply Online", use "Apply for a new CitizenCard" button, complete a new, online application for a CitizenCard and make a payment.

4. "Choose a verification route" - either a digital check that will authenticate your photo ID document or a referee who is a professional person that will confirm your identity.

5. Upload your photo and, if needed, any original documents required.

6. We verify your identity with a photo ID validation or by contacting your referee.

7. We post your photo ID card to you.

Important Points For Online Applicants

• If you need your card right away, make an Urgent application using our paperless online application system.
• Make sure you follow our photo requirements when you upload your photo.
• If you don't have a valid Passport (UK or International), Photo Driving Licence (UK or European) or European National ID Card, you need a referee - a professional person validating original document(s)  or confirming your details from official records .
• If applicable, check whether your referee completed the Digital Referee Declaration Form to submit their work details to us.
• If applicable, make sure that your referee can be contacted by phone and email during office hours at their place of work.

TRUSTED ID SINCE 1999

The PASS hologram on each CitizenCard is endorsed by the Home Office, Police, SIA and retailers.

Quick Links

Copyright © 2024 CitizenCard

CitizenCard website uses cookies. By continuing to use it, you agree to their use.

Read our Privacy Policy.

Blog Home Office in the media

https://homeofficemedia.blog.gov.uk/2024/04/17/media-factsheet-evisas/

Media factsheet: eVisas  

eVisas are a key part of delivering a border and immigration system which will be ‘digital by default’ by 2025. This process is already underway, and millions of people in the UK who applied for their visa through the EU Settlement Scheme or used the ‘UK Immigration: ID Check’ app already have an eVisa (digital proof of their immigration status). These changes bring significant benefits to customers, deliver excellent value, and increase the UK immigration system’s security and efficiency.     

An eVisa is an online record of a customer’s immigration permission in the UK, and any conditions which apply. It can be viewed by logging into the online ‘View and prove your immigration status’ service using their UK Visas and Immigration (UKVI) account. It is usually linked to a customer’s passport to facilitate straightforward international travel.  

Using a phased approach to implementing digital services, the intention is that by 2025 most customers will have a secure and seamless digital journey when they interact with the UK’s immigration system.    

Over time this will see physical and paper-based products and services replaced with accessible, straightforward online and digital services (such as the ‘view and prove’ service) and products such as the eVisa.    

The Home Office has launched a phased rollout of eVisas to biometric residence permit (BRP). Initially this is to BRP holders by email invitation only, being sent in phases. The service will open to all BRP holders from summer 2024. Customers with BRPs do not need to do anything unless they receive an email, and don’t need to contact the Home Office if they do not receive an email immediately because the service will open to all in the summer.   

The latest information on eVisas is available at www.gov.uk/evisa .  Holders of other physical immigration documents, including (for those who hold indefinite leave to enter or indefinite leave to remain) passports containing vignette visa stickers or ink stamps, and biometric residence cards (BRCs), can also find information there on how to create a UKVI account to access their eVisa. It is free, and straightforward for customers who hold physical and paper documents to create a UKVI account to access their eVisa. Creating a UKVI account will not change, impact or remove customers’ current immigration status or their rights in the UK.    

Customers who already have an eVisa, including anyone granted status through the EU Settlement Scheme, do not need to do anything. This is also the case if a customer holds both a physical document, such as a BRP, and an eVisa. Customers who are not sure if they already have a UKVI account and eVisa can either check here on GOV.UK or refer to their original grant email or letter.   

Further information and future updates, including details of the support available, is available at www.gov.uk/evisa . This will be updated throughout 2024.  

An eVisa partner pack comprising further information and factsheets for stakeholders is also available here to download.     

What is an eVisa?  

An eVisa is an electronic record of a person’s immigration status.    

It removes the need for physical documents such as the biometric residence permit (BRP), ink stamps or vignette visa stickers in passports, or the biometric residence card (BRC).     

It explains the immigration status of the holder, including the conditions of the immigration permission such as any limitations on their right to work.   

Customers can view their eVisa by logging into the view and prove service using their UKVI account and share relevant information about their status securely with third parties, such as employers or private service providers such as letting agencies.  

What are the benefits of eVisas?  

eVisas bring significant benefits, deliver excellent value and increase the UK immigration system’s security and efficiency.  

They will also bring significant benefits to customers who hold an immigration status in the UK:  

• An eVisa cannot be lost, stolen or damaged.  
• Customers can prove their rights instantly, accurately and securely to anyone who requests it while sharing only necessary information.  
• With an eVisa, fewer customers will need to leave their passport with the Home Office while awaiting a decision. eVisas also mean that customers do not need to collect documents like BRPs or wait for these documents to be sent to them.  
• With a UKVI account, customers can easily keep the Home Office updated with any changes in their details or documentation. For example, customers can tell us about changes to their name and nationality, travel document (such as passport), email, telephone and postal address contact details.  
• Customers can access many UK government services and benefits without needing to present proof of immigration status. This is because selected government departments and authorities including the Department for Work and Pensions and the National Health Service in England and Wales, can securely access immigration status information automatically through system to system checks. Immigration data is held securely, and government will never sell customer data. Further information on how the Home Office handles customer data can be found here on GOV.UK .  

It is also simpler for those who need to check someone’s UK immigration status (such as employers and landlords), to use online services, rather than having to maintain awareness of, and look through, different types of physical immigration documents, some of which may be in bad condition, or even fraudulent. As more and more customers create UKVI accounts, checkers can increasingly conduct one quick and simple check using a secure online service on GOV.UK  

When are eVisas launching?   

Although millions of customers already have and use eVisas, including everyone granted status under the EU Settlement Scheme, throughout 2024 customers who currently use physical immigration documents to prove their status and rights in the UK, will be asked to take action to create a UKVI account to access their eVisa.   

This process launched in April 2024, with BRP holders emailed directly with instructions on how to create UKVI account to access their eVisa. These email invitations are being sent in phases, before the service is made available to all BRP holders in the summer. BRP holders who have not yet received an email should not worry as the process will soon be opened to all without an invitation, and there is no need to contact the Home Office in the meantime.  

As we rollout the online process for BRP holders to create a UKVI account to access their eVisa we will send emails to BRP holders when they are able to take action. BRP holders who have not yet received email instructions but have been made aware of the process by friends, family or online forums may find the process does not yet work for them. There is no need to contact the Home Office in this case as the online process will be open for all BRP holders in summer 2024 at www.gov.uk/evisa .  

Holders of other physical immigration documents, such as a passport containing ink stamps or vignette visa stickers, or BRCs can take steps to acquire an eVisa now, and further instructions are available at www.gov.uk/evisa .   

Will this impact British citizens?  

British passport holders and Irish citizens, including those who previously held an immigration status but have since acquired British citizenship, do not need to do anything. British citizens who do not have a British passport because they are dual nationals (excluding Irish passport holders) may need to take action in future regarding how they prove their right of abode. Updates on this will be provided in due course.    

Will the Home Office be communicating about eVisas?   

A comprehensive range of communications activity on the implementation of eVisas is underway and will be delivered throughout 2024.   

This includes a range of direct emails which will be sent, in phases, to BRP holders with instructions on how to create a UKVI account to access their eVisa. We are also proactively engaging with a wide range of targeted stakeholders to engage those impacted by the move to eVisas, and have developed a range of partner pack content (see above) to equip them to communicate widely about eVisa changes.   

We will also be using official communication channels, including videos and regularly updated content on gov.uk to communicate these changes.   

What is a UKVI account? How is it different to an eVisa?    

A UKVI account is a secure way for customers to log into online services such as view and prove, whereas an eVisa is an electronic record of a person’s immigration status.   

Using their UKVI account, customers can view their eVisa and share the relevant information via the online view and prove service, by generating a share code, which provides time-limited access to the relevant data. A person can have a UKVI account but no eVisa, for example, where the application for permission to stay in the UK was refused or expired.   

A customer can also update personal details such as address and contact details in their UKVI account. This service is free, unlike updating physical immigration documents for which customers may be charged. This service is available at: www.update-your-UK-Visas-and-immigration-account-details .  

The UKVI account is currently created automatically for everyone who uses the ‘UK Immigration: ID Check mobile App’ to make an immigration application.    

Customers who already hold a physical document will need to create a UKVI account to access their eVisa and to be able to use the full range of online services.   

As physical documents that evidence immigration status expire, the view and prove service, accessed via the UKVI account, will be the way people can view and prove their immigration status and associated rights in the UK.  

Can you still use a physical document if it expires, and you don’t get an eVisa?    

The expiry of a physical document, for example, a BRP card, does not affect a customer’s immigration status. However, how they prove their status will change from 2025. Customers will have to use our online services to prove their rights in the UK and to do so they will need to create a UKVI account.   

What do customers need to do if they hold a BRP that expires at the end of 2024?  

Customers who have a BRP and are living in the UK will need to create a UKVI account to access their eVisa unless their immigration leave expires before 31 December 2024. From April 2024, BRP holders are being emailed directly with instructions on how to do this. These email invitations are being sent in phases, before the service is made available to all BRP holders in the summer. BRP holders who have not yet received an email should not worry as the process will soon be opened to all without an invitation, and there is no need to contact the Home Office in the meantime. BRP holders should visit www.gov.uk/evisa for the latest information.  

For now, customers should continue to use their BRP as they have previously and visit www.gov.uk/evisa for updates. This includes taking their BRP with them when they travel internationally.     

The expiry of their BRP card does not affect their immigration status. However, how they prove their status will change from 2025.   

Customers who already have an eVisa (a digital immigration status) as well as a BRP, will not need to create a UKVI account, as they already have one. Customers can find out if they already have a UKVI account by checking the email or letter that they were given when they were granted immigration status in the UK or go to www.gov.uk/evisa for further information.   

Should customers whose BRP expires on 31 Dec 2024 before their immigration leave is due to expire, apply now to renew their BRP?    

No, customers should not apply to renew their BRP, as all BRPs issued to customers who hold immigration leave beyond 2024, including renewals, are due to expire on 31 Dec 2024 and will be replaced by the eVisa.    

What should customers do if they’ve lost their BRP?   

If a customer has lost their valid BRP then they should apply for a replacement in the usual way. As with all BRPs, if their leave extends beyond the end of 2024, their replacement BRP will expire on 31 December 2024, and they will need to create a UKVI account to access their eVisa to prove their rights.    

Once you have received your replacement then you should visit www.gov.uk/evisa for details of how to create a UKVI account and access your eVisa.   

If a customer has a BRP but it expires before the end of 2024 what do, they need to do?    

If a customer’s BRP expires before 31 Dec 2024 then their immigration leave may also expire at that point. If it does, and if they plan to remain in the UK then they should make a visa renewal application in the usual way.    

Will a BRP holder be able to use an expired BRP to generate a share code after it has expired but while they still have immigration leave?      

How a customer proves their status will change from 2025 and they should take action to create a UKVI account to access their eVisa before their BRP expires.   

Information on what steps a BRP holder will need to take to create a UKVI account and access their eVisa is available at www.gov.uk/evisa .    

We would encourage all BRP holders to create an account and access their eVisa as soon as it is possible for them to do so.  Where individuals have not created an account before their BRP expires at the end of 2024, we will put in place mechanisms to ensure they are still able to prove their rights while they create an account. Holders of expired BRPs will still be able to use these to create an account.  

BRP holders should take steps to create a UKVI account and access their eVisa before it expires to prevent any unnecessary delays in proving their rights.   

What do legacy paper document holders need to do to evidence their rights in the UK – and what do they need to do to get an eVisa?    

Customers who have indefinite leave to enter or indefinite leave to remain and prove their rights using a passport containing an ink stamp or vignette visa sticker or use another type of legacy paper document should make a ‘No Time Limit’ application.  

As part of the application process customers may need to travel to a UK Visa and Citizenship Application Services Centre (known as a UKVCAS) to provide a photograph, and in some cases provide fingerprints.   

Once an application has been processed successful No Time Limit applicants will be issued with a biometric residence permit (BRP), which can then be used to prove the customer's rights and to create a UKVI account.  

By the end of 2024 No Time Limit applicants will receive an eVisa, rather than a BRP. Further updates on this change will be available in due course.

It is free to make a No Time Limit application, and information on how to do so is available at http://www.gov.uk/biometric-residence-permits/replace-visa-brp  

Why do holders of legacy documents such as passports containing ink stamps or vignette visa stickers need to get an eVisa?    

The border and immigration system is becoming ‘digital by default’, a change that will enhance the customer experience, deliver excellent value, and increase the immigration system’s security and efficiency. This move also reflects a broader societal move towards a digital approach.    

The phasing out of legacy documents, such as passports containing ink stamps or a vignette visa sticker, is a key part of this process, but will bring a range of benefits to customers. This includes the fact that an eVisa cannot be lost or damaged, like a vignette, and there is no need for a potentially costly replacement.   

Customers who replace their legacy document with an eVisa will benefit from the automated access that public bodies, including the Department for Work and Pensions and the National Health Service in England and Wales will securely have to their immigration status, which will streamline access to key services.    

Creating a UKVI account to access an eVisa will also help to prevent unnecessary delays when travelling internationally (if travelling on the document linked to the UKVI account).    

If legacy document holders do not acquire an eVisa by 2025, then they may experience challenges and delays in proving their rights and when travelling internationally.    

What do eVisas mean for international travel?   

Customers should continue to carry their in-date physical immigration documents with them when they travel internationally. Customers who already have an eVisa should tell the Home Office about any travel document on which they intend to travel using the Update your UK Visas and Immigration account details’ service at www.gov.uk/update-uk-visas-immigration-account-details .‘ if this is not already linked to their account.   

During 2024, the Home Office is taking steps to allow carriers, including transport operators such as airlines, ferry, and international train operators, to securely and automatically access the immigration status of passengers travelling on their services when they present their travel document which is linked to their UKVI account.   

This will automate the existing routine checks completed whenever a passenger presents their travel document when travelling internationally. This will provide a more convenient customer journey, and enhanced border security.   

While the UK government is delivering a digital border and immigration system including plans to trial contactless entry using facial recognition only, there are no current plans to replace physical passports with digital equivalents.  

Will all international carriers have automatic access to immigration details? Or will it just be airlines?    

From later this year, carriers operating across air, rail & sea will be able to securely access passenger immigration information. Further updates will be provided in due course.  

Is there help and support for vulnerable groups?   

We are developing our digital products and services for use by all, including vulnerable users.     

Customers can contact the UK Visas and Immigration Contact Centre, which provides telephone and email support to those using the online immigration status services.    

This includes supporting users through the online journey by:    

• helping them to access or recover their account.  
• helping them to update their personal details.   
• sharing status on behalf of individuals if they are unable to do so themselves.

The UK Visas and Immigration Contact Centre will also be able to assist users who are experiencing technical issues with their online immigration status, and where necessary, enable individuals’ status to be verified through alternative means.  

Individuals can nominate a ‘helper’ and give them limited access to their account, so that they can assist with creating a UKVI account, completing details to access an eVisa, and with any immigration application. Where a person is unable to manage their own affairs due to, for example, age or disability, a ‘proxy’, who is authorised, can create and manage the account on behalf of the person.  

Our Assisted Digital service is also available to provide individual support by phone and email to individuals who require assistance with IT-related aspects of creating a UKVI account.    

Additionally, we work collaboratively with a range of third-party stakeholders on the move to eVisas. Many of these organisations offer support to individuals requiring assistance in creating a UKVI account and accessing their eVisa.    

We are exploring options to provide additional eVisa support and will provide further updates in due course.   

What support is there for those who are digitally excluded?   

Assisted Digital is a free service provided by UKVI to support customers in the UK who are digitally excluded to create a UKVI account and access their eVisa. Customers are classified as being digitally excluded if they have access needs or if they have low or no digital skills.     

Access needs can include any disability that requires support to use online services, a lack of device or a lack of internet access.   

Will children be impacted by the move to eVisas?   

In the case of children, the expectation is that their parent or guardian will have access to their UKVI account and use the online services on their behalf, as they would have looked after and used a BRP/C on the child’s behalf. They can subsequently transfer ownership of the account and access to the online services when the child reaches majority.   

Parents and guardians can create a UKVI account for their children at the same time they create an account for themselves.   

Sharing and comments

Share this page, related content and links, about this blog.

Home Office in the media is the Home Office's blog on the latest topical home affairs issues. It features a review of leading media stories, responses to breaking news, rebuttal to inaccurate reports, and ministerial comment.

Find out more about the blog.

Sign up and manage updates

• Twitter @UKHomeOffice

Recent Posts

• Latest statement in response to small boat crossings 19 April 2024
• Media factsheet: eVisas   17 April 2024
• Windrush Schemes Factsheet – February 2024 11 April 2024

Other useful websites

• Home Office
• Media enquiries - Home Office
• Border Force
• HM Passport Office
• Disclosure and Barring Service
• General Register Office

Comments and moderation

60+ or disabled

If you are over 60 or have a disability, you could be eligible for free bus travel to get around Scotland and your local area. You can access this via the National Entitlement Card, your pass to free bus travel in Scotland.

The National Entitlement Card scheme also allows for free travel for companions where required by eligible disabled people of any age (including children under 5).

How to apply

To apply for a National Entitlement Card, you should contact your local authority or Strathclyde Partnership for Transport (SPT) for details of the application process in your area. There may be a different process if applying on age grounds as opposed to grounds of disability. Your local authority will be able to tell you if you need to complete an application form and what you need to do when you apply.

We are unable to send out forms as these should be obtained from your local authority/council office. It is not possible to download forms from the website or send these by email.

In order to make the application process as smooth as possible, you will need:

• a completed application form (not all local authorities require this, check with yours to confirm the process in your area)
• a recent passport type photograph
• proof of age or disability
• proof of your current address

Check the National Entitlement Card website for more information on proofs required to confirm your identity and address.

If applying on grounds of disability, check the eligibility section on the Transport Scotland website for more information on proofs required.

Objectives and benefits

The scheme provides free travel on registered local and long-distance bus services throughout Scotland, at any time of day for any number of journeys, for those aged 60 and over, as well as for eligible disabled people who live in Scotland.

Cardholders living in Orkney, Shetland and the Western Isles receive two free return ferry journeys each year to the Scottish mainland.

The key objectives of the concessionary travel scheme are to:

• allow older and disabled people, improved access to services, facilities and social networks, promoting social inclusion
• improve health by promoting a more active lifestyle for the elderly and disabled
• remove the restrictions of the previous local off-peak concessionary fare scheme which was limited in offering access to facilities
• promote a modal shift from private cars to public transport
• maintain a viable position for bus operators with a standard reimbursement rate
• provide opportunities for improvements to public transport, such as assisting development of multi-operator ticketing and the use of electronic ticket machine technology
• facilitate a more effective administration of the system by adopting a standard reimbursement rate and shifting operational responsibility from local authorities to Transport Scotland
• provide a stimulus to the introduction of smart ticketing

Where can I travel?

Almost everywhere in Scotland and as far as Carlisle and Berwick-upon-Tweed.

Your National Entitlement Card gives you free travel throughout Scotland on nearly all local registered and long-distance scheduled bus services. Only a few services, such as premium-fare night buses and City Sightseeing buses, do not accept the card.

So many of Scotland's major towns and cities are easily accessible with the National Entitlement Card. Use the Visit Scotland website to find out how you can reach some of the country's best attractions by bus.

Some local authorities offer other discounts on rail, tram or subway for their card-holders. Your card-issuing Local Authority can tell you more – a contact number can be found on the back of your card when you receive it.

Using your card

You can use your National Entitlement Card to get a ticket in advance or on the bus. Advance tickets must be collected in person.

When you get on the bus, look for the electronic ticket machine by the door to the driver's compartment. Place your card on the machine with your photograph facing up and tell the driver your stop. The driver will help you if you need assistance. If there isn't a ticket machine like this, just show the driver your card and tell them your stop.

Remember you can only use your most recently issued National Entitlement Card on the bus. Any other cards will not work and you will not be allowed free bus travel.

If the electronic ticket machine did not recognise your card it may have expired or be damaged. If this is the case, please contact your Local Authority immediately to arrange a new card. You should allow at least two weeks to receive your card. If this will take longer, your local council will tell you about this when you apply.

If the card appears to be valid but does not work on the machine, the driver will give you the option to pay the full fare and keep your card or hand over your card in exchange for a seven day temporary pass. The temporary pass will be valid for free travel for you but the companion element will not be available. You should then contact your Local Authority immediately to request a new card. You should allow at least two weeks to receive your card. If this will take longer, your local council will tell you about this when you apply.

Eligibility

Over 60s eligibility.

To be eligible for the NEC, you must be:

• Aged 60 or older
• A resident of Scotland

Disabled people eligibility

If you're a resident in Scotland and meet one of the following criteria, you're entitled to free bus travel with the National Entitlement Card:

• You receive a qualifying DWP benefit - Attendance Allowance, Personal Independence Payment, War Pension Constant Attendance Allowance, or the  higher  rate of the mobility component or the  higher or middle  rate of the care component of Disability Living Allowance.
• You receive a qualifying Social Security Scotland benefit - Pension Age Disability payment, Adult Disability Payment, or receive the higher rate of the mobility component or the higher or middle rate of the care component of Child Disability Payment.

When applying you will need to take along a copy of your benefit award letter from the DWP or Social Security Scotland confirming your eligibility.  The letter must be dated within the last 18 months and confirm the length of benefit entitlement. For details on getting your award letter, please contact the DWP or Social Security Scotland. 

• You live in a care/residential home or hospital and are eligible for Attendance Allowance, Personal Independence Payment, Adult Disability Payment, Pension Age Disability Payment or the higher or middle rate of the care component of Disability Living Allowance or Child Disability Payment. In many cases a DWP or Social Security Scotland benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, you live there, and receive 24 hour care.
• You are a Blue Badge holder . Take your Blue Badge, or your latest V11 vehicle licensing reminder from DVLA or DLA404 from the Department for Work and Pensions when you apply for your card. Please note that a valid Blue Badge issued outside Scotland, in the rest of the UK or by the authorities of another EU member state will be acceptable.
• You are profoundly or severely deaf . Take along a recent letter from your Audiologist, Hospital Consultant or Registered Society for the Deaf when you apply. The letter must show that you have bilateral hearing loss greater than or equal to 70dBHLs averaged over 1, 2 and 4KHz. If you have been deaf since birth, a letter from your GP confirming this is fine too.
• You have a sight impairment . If you are aged 16 and over you will need to provide a copy of  the Certificate of Vision (CVI) Scotland form.  As of 1 April 2018 the CVI Scotland form replaced the previous BP1 form.

If you are aged under 16 you should provide a letter from a VINCYP team member Visual Impairment Network for Children and Young People . You can also provide a letter from a health professional such as an ophthalmologist or paediatrician which states that you ‘meet the criteria for visual impairment as defined by VINCYP'. In addition, parents / carers of children and young people under 16 with a visual impairment may be able to use letters from other registered societies or voluntary sector organisations supporting people with sight loss (where they are happy to provide such a letter).

• You have been told not to drive based on medical grounds . Take the DVLA confirmation letter as evidence when you apply showing that your licence has been revoked or your application has been refused on medical grounds. If you have epilepsy and been told not to drive because you have had a seizure in the last 12 months, you should use the NCT003 certificate. The NCT003 certificate is only valid where the applicant is 16yrs and over (the earliest date they can apply for a provisional licence). Collect the certificate from your Local Authority and ask your Hospital Consultant, GP or Epilepsy Specialist Nurse to sign. For other medical conditions where you have been told you would not be allowed to drive and if you were to apply for a licence, would be refused, you may be able to provide a recent letter from your GP or Hospital Consultant depending on your circumstances to confirm this. For further information, please check with your local authority.
• You have a mental health condition that is recognised under the Mental Health (Care and Treatment) (Scotland) Act 2003 and has lasted for more than a year. You must need to travel to health or social care appointments as part of treatment activities, care or a rehabilitation programme. Your ability to travel must also be impaired. Please contact your Local Authority for advice on how and where to apply using the NCT002 form.
• If you have a learning disability and you need to travel to see a Support Worker or get to appointments or activities you will need to get a NCT002a form. Read our guide on how to apply
• Please note: The BASRiS form will replace the DS1500 for Scotland's new forms of Disability Assistance
• Read Social Security Scotland’s guide on when to complete a BASRiS form
• You have a progressive degenerative condition . Conditions such as Parkinson's Disease that severely impede your mobility may entitle you to free bus travel. Ask your hospital consultant or other specialist medical professional who is responsible for providing any treatment and support (such as your Specialist Nurse), to provide a letter confirming that your diagnosed health condition is considered ‘progressive degenerative' and that it severely impedes your mobility and ability to carry out day to day activities. Any letter from a medical professional must clearly confirm these qualifying criteria otherwise it cannot be accepted.
• You have lost one or more limbs . If you have lost one or both legs, both arms or an arm and a leg you are entitled to free bus travel. Request a letter from your prosthetic clinic/centre, physiotherapist or rehabilitation centre for your application.
• You are an injured veteran with mobility problems. Provide a Veterans UK or Ministry of Defence letter certifying award of lump sum payment within Tariff levels 1-8 under the Armed Forces Compensation Scheme , or provide a letter from Veterans UK or Ministry of Defence certifying award of a lump sum payment due to a permanent and substantial disability causing inability to walk or considerable difficulty in walking.
• You receive a War Pensioner Mobility Supplement. Please provide a letter from Veterans UK or Ministry of Defence confirming receipt of this benefit in your application.

The National Entitlement Card scheme also allows for free travel for one companion where required by an eligible disabled person of any age (including children under 5).

Companions can make travel much easier, helping you to get on and off buses, carrying shopping and communicating with the driver. You can stay free and mobile, while making full use of your NEC.

Companions can travel for free with all NEC holders that have the +1 logo on their card.

Your companion and journey can vary, but your companion can only travel for free when they are with you. You are not obliged to travel with a companion, but the entitlement is there for when you need it.

Please note that companions must be aged 5 or over .

Your companion is entitled to travel for free if you meet one of the following criteria:

• You live in a care/residential home or hospital and are eligible for Attendance Allowance, the higher or lower rate of the daily living component of the Personal Independence Payment or the higher or middle rate of the care component of Disability Living Allowance. In many cases DWP benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, live there and receive 24 hour care.
• You live in a care/residential home or hospital and are eligible for the higher or middle rate of the care component of the Child Disability Payment or are eligible for the standard or enhanced rate of the daily living component of the Adult Disability payment or are eligible for the Pension Age Disability Payment. In many cases Social Security Scotland benefit may be suspended whilst someone is in care or hospital – in that case you can provide a letter from the hospital/care home confirming that you are eligible for one of the above benefits, you live there and receive 24 hour care.
• You receive the higher or middle rate of the care component of Disability Living Allowance
• You receive the higher or lower rate of daily living component of Personal Independence Payment
• You receive Attendance Allowance
• You receive the Child Disability Payment – higher or middle rate of the care component.
• You receive Pension Age Disability Payment
• You receive Adult Disability Payment – standard or enhanced rate of the daily living component
• You are severely sight impaired (blind)
• You receive war pensions constant attendance allowance

If you receive one of the qualifying benefits you'll need a letter to confirm your eligibility. The letter must be dated within the last 18 months and confirm the length of benefit entitlement. For details on getting your letter, please contact the DWP or Social Security Scotland. If you live in a care or residential home or hospital and your qualifying benefit is suspended a letter from them is needed confirming that you are eligible for the benefit, you live there and receive 24 hour care.

If you are severely sight impaired (blind), please provide a copy of your registration certificate - CVI Scotland form if aged 16 or over.  If aged under 16, you must provide a letter from VINCYP/medical professional or other registered society or voluntary sector organisation stating that you have a severe sight impairment that has been confirmed by an ophthalmologist or paediatrician.

Armed Forces Compensation Scheme

If you are a disabled veteran, you could qualify for free travel with a National Entitlement Card.

You will qualify if you have received a lump sum benefit under the Armed Forces Compensation Scheme within tariff levels 1 - 8 (inclusive) and the Secretary of State certifies that you have a permanent and substantial disability which causes inability to walk or very considerable difficulty in walking.

You will need to produce a certification letter from Veterans UK. You will also qualify under the same criteria if your injuries do not hinder your mobility but the injury can be cross referenced to the descriptors within the AFCS Injuries Table as detailed below.

Getting and using your card

When you get your card.

Please check that the photograph and personal details on your new card are correct. If any are not, or if this card is for someone who is no longer at the address, telephone the number on the back of the card to report this. If your new card replaces an existing card,  you need to start using it immediately and destroy any old cards you have as these will not work on the ticketing machines.

Using the card

Your card has been issued to give you free bus travel throughout Scotland under the concessionary travel scheme. In some areas your card may get you discounts on other modes of transport depending on where you live.  For information and advice on local non-bus concessions you should phone the number on the back of your card. It is possible to book in advance with your National Entitlement Card but you may incur a booking fee. Some bus operators may waive the fee, check before you book.

This card has been issued to you and should only be used by the eligible person named on the card. It is for your safekeeping and it should not be given to anyone else. Transport Scotland has a fraud policy and any person(s) found to be misusing any aspect of the scheme may have their entitlement to free bus travel withdrawn and incidents of misuse may also be reported to the Procurator Fiscal.

Cardholders also have a duty to report any changes of circumstances which may affect their entitlement, including changes of address, to the local authority. Check the back of your card for the right number.

You can use your card on any local or long-distance registered bus service throughout Scotland, excluding late night services where a premium fare is charged, tours or excursion services and group hire services.

Full details of the NEC terms and conditions

Travel using a National Entitlement Card is subject to the normal regulations and conditions of carriage of each transport operator. Your card gives you the same rights as a full-fare paying passenger.

Tickets for Concessionary Bus Travel

The National Concessionary Travel Scheme legislation does not require paper tickets to be issued to cardholders for concession journeys. The issuing of paper tickets to passengers is an operational decision at the discretion of the bus operator.

When a National Entitlement Card is placed on the ticket machine this will automatically record the boarding stage, to receive reimbursement for the journey the driver must accurately record the requested destination stage. Whilst this information forms the record of this journey, all concession claims undergo comprehensive audit compliance and analysis checks before any reimbursement is made.

Concerns of misuse of the Concessionary Travel Schemes should be reported to our 24-hour dedicated Freephone line 0800 328 5690. If you have any other questions about concessionary bus travel, please email us at [email protected]

Travel outwith Scotland

Your National Entitlement Card is valid for services that operate wholly within Scotland or northern England only, you can use it on services to and from Carlisle and on services to and from Berwick-upon-Tweed from anywhere in Scotland, however, your card is not valid for travel within these towns or anywhere else out with Scotland.

Please note, National Express services operating in Scotland unfortunately do not meet this criteria as they do not operate wholly within Scotland or Northern England, as such, they do not accept National Entitlement Cards on their services. National Express previously allowed concession cardholders to travel for free covering the costs themselves, however, in 2019 they made a business decision to remove this provision and Transport Scotland cannot influence their company operational decisions.

Lost, stolen and damaged cards

If your card is lost, stolen or damaged you should contact your Local Authority to request a replacement. This applies to all cardholders whether your card is issued on grounds of age or disability.

If you change address, phone the number on the back of your card to let your card issuer know. However, if you move to another Local Authority to live you must also let the new authority know.

For any questions please contact the number printed on the back of your card.

Renewing and replacing cards

Contact your Local Authority or Strathclyde Partnership for Transport (SPT) Travel Card Unit if:

• your National Entitlement Card is lost, stolen or damaged
• the card did not work when you used the ticket machine
• you want to change your name, address or photo

Your National Entitlement Card may have an expiry date on the front. If you're 60 or over, your new card won’t have an expiry date on it and is valid for life, providing you continue to live in Scotland.

If you have a card on grounds of disability, it will have an expiry date - your local authority may be in touch 4-6 weeks before the card runs out. If you don't hear from them, or need assistance renewing your card, contact them directly. Please note that SPT no longer send out renewal forms to cardholders. You should provide an acceptable proof of eligibility document at least five weeks before the card expires to allow time for this to be processed and a new card to be issued.

If you apply to renew a card for Disabled Concessionary Travel before the expiry date, your previous card will stop working a few days after your new card is processed so please start using your new card as soon as it arrives and destroy your old card.

Concessionary travel contacts

Your local authority can provide further information on the eligibility criteria, offer advice on the application process and how to report lost or stolen cards and vouchers.

• Contact telephone numbers and links to local authority websites

General enquiries

For general information on the concessionary travel scheme for those aged 60 and over and disabled people, or if there's anything you're not sure about, contact:

Concessionary Travel and Smart and Integrated Ticketing, Transport Scotland, George House, 2nd Floor, 36 North Hanover Street, Glasgow, G1 2AD.

Email: [email protected]   

Policy and legislation

Agreements with the bus industry.

Transport Scotland and the Confederation of Passenger Transport (CPT) agreed terms in January 2019 setting budgets and reimbursement rates to operators under the Scotland-wide Free Bus Travel Scheme for Older and Disabled People for 2019-2020.

Building on agreements reached in 2013, 2015, 2017 and 2018, the new agreement ensures bus operators continue to be fairly reimbursed for carrying passengers under the scheme and safeguards free bus travel for older and eligible disabled people living in Scotland.

Similar to the 2013 agreement, changes were required to the legislation underpinning the scheme. Amended legislation detailing changes to the budget and reimbursement rates to operators  came into force on 1 April 2019.

Under 5s Extension to Disabled Companion Concessionary NECs

Transport Scotland has extended the existing Scotland-wide Free Bus Travel Scheme to disabled children under 5.

The Scottish Parliament passed legislation, on 3 March 2021, that extends the existing National Concessionary Travel Scheme (NCTS) to eligible disabled children under the age of five, allowing free bus travel for them and an accompanying companion.

This new entitlement is available from 1 April 2021.

2019 Agreement with the Bus Industry

• Transport Scotland agreement letter to CPT
• CPT agreement letter to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2019

Past agreements

2018 agreement with the bus industry.

• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2018

2017 Agreement with the Bus Industry

• (Draft) The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2017

2015 Agreement with the Bus Industry

• CPT agreement response to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Amendment) Scotland Order 2015

2013 Agreement with the Bus Industry

• CPT response to Transport Scotland
• The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Amendment Order 2013 from 1 April 2013

Background to the scheme

In 2004, the Confederation of Passenger Transport (CPT) and the Scottish Executive committed to an unrestricted scheme providing free bus travel for people living in Scotland aged 60 and over, as well as eligible disabled people. The process is documented in the agreement letter from the Scottish Executive and the response from the CPT.

• Scottish Executive agreement letter to CPT
• Agreement response from CPT

In 2005, a public consultation exercise followed these initial agreements. The consultation asked questions that covered topics such as proposed eligibility criteria and technical aspects of the scheme.

Following on from the consultation and stakeholder discussions, the Scottish Executive prepared two Scottish Statutory Instruments that underpinned the terms of the scheme. These were approved by the Scottish Parliament and came into force from 1 April 2006.

• SSI 2006/107 - The National Bus Travel Concession Scheme for Older and Disabled Persons (Scotland) Order 2006
• SSI 2006/117 - The National Bus Travel Concession Scheme for Older and Disabled Persons (Eligible Persons and Eligible Services) (Scotland) Order 2006

Changes to legislation for welfare reform

As part of the UK Government’s welfare benefit reforms Disability Living Allowance has been replaced by Personal Independence Payment. Receipt of certain components and rates of Disability Living Allowance are included in the eligibility criteria for the concessionary travel scheme.

To mitigate the effects of these reforms and ensure that eligible disabled people continue to have access to the scheme, the Scottish Government extended the scheme’s eligibility criteria to include recipients of Personal Independence Payment. The changes to the eligibility criteria are set out in legislation which came into force on 8 April 2013 and are described below:

• The extension of the eligibility criteria to include Personal Independence Payment maintains access to concessionary travel for eligible disabled people in Scotland.
• All recipients of Personal Independence Payment (or PIP) are eligible for concessionary travel and all recipients of the Daily Living component of PIP will be eligible to receive a companion card (enabling a companion to travel free with them).
• If when reassessed for PIP you find you are not eligible for that benefit, you are able to continue using your concessionary travel card until its expiry date.

Passenger feedback

Following an Audit Scotland review in 2010, Transport Scotland commissioned research in 2012 to gather feedback and develop an understanding of the views of older and disabled people who are eligible and have applied to access the Scotland-wide Free Bus Travel scheme.

The research project, by Research Resource and ODS Consulting, took place over two years (2013-2014), with telephone surveys of over 3,000 representative NEC holders in each year to collect feedback, alongside a series of focus groups.

Card holders were asked about:

• their use of the NEC in daily travel
• the value they placed on the NEC
• their views on misuse or abuse of the scheme
• the difference the scheme made to their lives

The findings, documented below, are being used to inform and improve the scheme.

• In 2014, 99% of respondents stated that they were either very or fairly satisfied with the scheme overall. Satisfaction with bus travel generally was also high with over 9 in 10 respondents (93%) expressing satisfaction when travelling by bus.
• There was also evidence that the Scheme is encouraging modal shift, with 41% stating that they use the car less. It is also encouraging some cardholders to walk more to and from bus stops.
• 48% of respondents said they now make journeys that they would not previously have made.
• For respondents with a Disabled or Visual Impairment card, the provision of independence was a key benefit. Younger participants in particular, felt that having the card gave them the opportunity to get out and about without relying on parents or carers for support.
• The research confirmed the Scotland-wide Free Bus Travel Scheme is greatly valued and works well for card holders for a number of reasons including financial savings, reducing isolation, engendering a sense of greater independence and increasing confidence in their own ability to travel.
• The research highlighted how cardholders perceive the scheme as having improved their mental and physical well-being.

For full feedback, you can read the reports below.

The findings from the year one research can be found on the Customer Feedback Research - Year One Report and from year two on the Customer Feedback Research - Year Two Report .

Concessionary travel privacy policy

This Privacy Policy outlines how we use, store and share the personal information we hold about you in connection with our national concessionary travel schemes.

Cookies on GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

• Entering and staying in the UK
• Visas and entry clearance

eVisa rollout begins with immigration documents replaced by 2025

Millions are being invited to switch from physical immigration documents to an eVisa – a key step in creating a modernised and digital border.

Photo: Getty Images

The next stage in the government’s plan to modernise the border and introduce a digital immigration system is under way, as the Home Office moves closer to the implementation of eVisas for nearly all visa holders living in the UK by 2025.

From today (17 April 2024), the Home Office will begin to send emails to all those with physical immigration documents, called biometric residence permits (BRPs), inviting them to create a UK Visas and Immigration ( UKVI ) account to access their eVisa, a digital proof of their immigration status.

Invitations will be issued in phases before the process opens to all BRP holders in summer 2024.

eVisas are central to making the UK safer by reducing the risk of fraud, loss and abuse of physical documents, strengthening border security, and providing a more secure way to prove immigration status. This will pave the way for increased automation to deliver the government’s vision for a contactless border.

It is free and straightforward for customers who hold physical and paper documents to create a UKVI account to access their eVisa. Creating a UKVI account will not change, impact or remove customers’ current immigration status or their rights in the UK.

Minister for Legal Migration and the Border, Tom Pursglove MP, said:  

We’ve already taken really significant steps to digitally transform the border and immigration system, and this wider rollout of eVisas is a key part of that process.  Replacing physical immigration documents with eVisas will ensure firm control over who comes here to live, work or study, strengthening border security and preventing abuse of the immigration system, while delivering cost savings for UK taxpayers.

eVisas bring substantial benefits to the UK public and to visa customers. They are secure, and, unlike a physical document, cannot be lost, stolen or tampered with. They can be accessed anywhere and in real time, putting customers in control of their own data and allowing them to swiftly update the Home Office with new contact or passport details.

An eVisa is securely linked with the holder’s unique biometric information in the same way as a BRP or BRC , to protect against identity fraud.

People checking immigration status will be able to conduct one quick and simple check using a secure online service on GOV.UK. Selected public bodies are already able to access immigration status to determine eligibility for public services automatically through system to system checks.

eVisas are tried and tested, with millions of customers already using them across routes including the EU Settlement Scheme ( EUSS ). Most physical documents, such as biometric residence permits or cards (BRPs or BRCs), are being gradually phased out, with most BRPs expiring at the end of 2024.

This move to eVisas is in line with other countries which have replaced, or are planning to replace, their physical immigration documents with digital forms of immigration status.

Customers who already have an eVisa do not need to do anything as we make this change, but should continue to update their UKVI account with any changes to personal information, such as a new passport or contact details. Customers should continue to carry their in-date physical immigration documents with them when they travel internationally, until they expire.

Physical immigration documents will be gradually phased out by 2025, as we transition to a fully digital border and immigration system for new and existing customers. This will deliver enhanced security and cost savings for the UK public and greater convenience for customers and status checkers. 

Customers who already have an eVisa should tell the Home Office about any passport on which they intend to travel using the online Update your UK Visas and Immigration account details service on GOV.UK, if this is not already linked to their account, to avoid delays when travelling.

As part of the wider transformation of the UK border and immigration system, the government has already introduced the Electronic Travel Authorisation ( ETA ) scheme. ETA is a digital permission to travel to the UK for those wanting to visit but who do not need a visa. It gives the government greater ability to screen travellers in advance of travel and prevent those who pose a threat from coming here.

Share this page

The following links open in a new tab

• Share on Facebook (opens in new tab)
• Share on Twitter (opens in new tab)

Is this page useful?

• Yes this page is useful
• No this page is not useful

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.

To help us improve GOV.UK, we’d like to know more about your visit today. We’ll send you a link to a feedback form. It will take only 2 minutes to fill in. Don’t worry we won’t send you spam or share your email address with anyone.