trek frame warranty

Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorised retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Frame sets (frame and rigid fork), main frame and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Clothing Parts and accessories Rear suspension linkage components, including bearings, rocker link and accompanying hardware and components Bontrager wheels with alloy rims Paint and transfers Subsequent Ownership Subsequent owners (second or later) are entitled to a 3-year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labour charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after 1 August 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by local laws. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Carbon Care Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Programme . This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorised retailer or distributor to get started.

Trek Care/Bontrager Limited Warranty 2012-2019

Lifetime Frames for the lifetime of the original owner (see exceptions below)

5 years Swing arms on all full suspension bicycles (except the Session, Scratch and Slash swing arms)

3 years Session, Scratch, Slash and Ticket aluminium frames and swing arms

2 years Brakes, baskets, computers, mudguards, handlebars, locks, pumps, rear racks, repair stands, rigid forks, saddles, seat posts, stems, tools, water bottle cages and wheels. Session and Slash carbon frames and swing arms All rear suspension linkage components, including bearings, rocker link and hardware electric bike motor, controller and battery pack (2 years or 600 charges, whichever comes first) All original Bontrager forks, parts and components (except consumables such as tyres and tubes)

1 year Clothing, bags, bar tape, gloves, grips, helmets, lights (excluding bulbs and batteries), rims, shoes, tyres and tubes. Paint and transfers

THIS WARRANTY DOES NOT COVER: Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labour charges for part replacement or changeover Bikes used for commercial activities, including those in rental, demo or security fleets

This warranty applies to 2012-2019 model bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2011 or older model bicycle, please consult your owner's manual or contact us or an authorised dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser and is not transferable. This warranty applies only to Trek bicycles purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

Trek Bicycle Warranty – Everything You Need to Know About Protecting Your Investment

• Post author By bicycle-u
• Post date 08.12.2023

When you invest in a high-quality bicycle like Trek, you want to know that your investment is protected. That’s where Trek Bicycle Warranty comes in. Trek, one of the leading bicycle manufacturers, provides comprehensive warranty coverage for their parts and bicycles. With this warranty, you can ride your Trek bike with peace of mind, knowing that you’re covered in case of any issues.

The Trek bicycle warranty offers a range of benefits, including coverage for manufacturing defects in materials and workmanship. If any part of your bike is found to be defective within the specified warranty period, Trek will provide repair or replacement services at their discretion. This warranty applies to all Trek bicycles, including their road bikes, mountain bikes, and electric bikes.

Not only does the warranty cover the cost of repairing or replacing defective parts, but it also includes coverage for the labor involved in these services. So, if your Trek bike needs any repairs or maintenance during the warranty period, you can take it to an authorized Trek dealer, and they will provide the necessary service without any additional cost to you.

It’s important to note that the Trek bicycle warranty is non-transferable and only applies to the original owner of the bike. Additionally, certain conditions and limitations may apply, so it’s best to refer to the official Trek warranty documentation for specific details. With Trek’s commitment to quality and customer satisfaction, their warranty ensures that you can fully enjoy your bike without worrying about unexpected expenses.

Trek Bicycle Warranty

Trek bicycles are known for their high quality and durability. However, in the rare event that your Trek bicycle needs repair or replacement, Trek offers a comprehensive warranty to ensure that you’re taken care of.

The Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the original owner. This means that if your bicycle’s frame, fork, or components fail due to manufacturing defects, Trek will repair or replace them free of charge. This warranty applies to all Trek bicycle models, including road bikes, mountain bikes, and electric bikes.

If you need a repair or replacement under the Trek bicycle warranty, you can take your bike to an authorized Trek dealer or service center. They will assess the issue and make the necessary repairs or provide a replacement part. Trek has a vast network of authorized dealers and service centers worldwide, so you can easily access warranty service no matter where you are.

It’s important to note that the Trek bicycle warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper maintenance. Additionally, the warranty is only valid for the original owner and is non-transferable.

If you’re unsure about whether your issue is covered by the Trek bicycle warranty, it’s best to contact Trek customer service directly. They can provide you with detailed information on what is covered and help you navigate the warranty process.

In summary, the Trek bicycle warranty provides peace of mind for owners by offering free repair or replacement of defective parts. With Trek’s commitment to quality and customer service, you can trust that your Trek bicycle will be supported throughout its lifetime.

What is a Trek bicycle warranty?

A Trek bicycle warranty is a form of coverage provided by Trek Bicycles, a popular manufacturer of bicycles, to protect their customers in case of any defects or damage to their bicycles. It ensures that the customer receives repair, replacement, or service for their bicycle within a specified period.

The warranty covers various aspects of the bicycle, including the frame, parts, and components. It guarantees that the bicycle is free from defects in material and workmanship, ensuring its durability and performance.

Under the Trek bicycle warranty, if the bicycle experiences any defects during the specified warranty period, Trek Bicycles will provide the necessary repair or replacement services. This ensures that customers can enjoy a smooth riding experience without worrying about any manufacturing faults.

The specific details of the Trek bicycle warranty may vary depending on the type of bicycle and the geographical location. However, most warranties offer coverage for a specific period, typically ranging from one to several years.

Benefits of a Trek bicycle warranty:

• Peace of mind for the customer knowing that they are protected against defects and damage
• Assurance of quality and reliability of the Trek bicycle
• Ease of accessing repair and replacement services
• Coverage for various components and parts of the bicycle
• Protection against manufacturing faults

Limitations of a Trek bicycle warranty:

• Exclusions may apply for certain types of damage or misuse
• Warranty coverage may be voided if the bicycle is not properly maintained or serviced
• Warranty may not cover normal wear and tear
• Geographical limitations may apply, with different warranty terms for different regions

It is important for customers to familiarize themselves with the specific terms and conditions of the Trek bicycle warranty to understand their rights and the extent of coverage provided. This will ensure that they can make the most of the warranty and enjoy their Trek bicycle with confidence.

Types of warranties

Trek offers different types of warranties for their bicycles to ensure customer satisfaction. These warranties provide coverage for a variety of bike components and services. Here are the different types of warranties available:

It is important to carefully review the terms and conditions of each warranty to understand what is covered and for how long. If you experience any issues with your Trek bicycle, contacting your local Trek dealer or their customer service department will help you navigate the warranty process and get your bike repaired or replaced.

Standard warranty coverage

When you purchase a Trek bike, it comes with a standard warranty that provides coverage for certain parts and components of the bicycle. This warranty ensures that you are protected in case of manufacturing defects or other issues that may arise with your bike.

What does the standard warranty cover?

The standard warranty coverage for Trek bicycles includes replacement or repair of defective parts and components. This means that if any part of your bike breaks or malfunctions due to a manufacturing defect, Trek will take care of it for you.

Some of the parts commonly covered under the standard warranty include:

It’s important to note that the warranty only covers defects that occur during normal use of the bicycle. Damage caused by accidents, misuse, or neglect is not covered under the standard warranty.

What is the duration of the standard warranty?

The duration of the standard warranty may vary depending on the specific model and components of your Trek bike. Generally, Trek offers a lifetime warranty on the frame of their bicycles. Other parts and components may have different warranty durations, typically ranging from one to five years.

It’s always best to check the warranty details provided by Trek for your specific bike model to know the exact duration of coverage.

How to claim warranty coverage?

If you encounter any issues with your Trek bicycle that are covered under the standard warranty, you will need to contact your local Trek retailer or the authorized Trek dealer where you purchased the bike. They will guide you through the process of filing a warranty claim and ensure that your bike is repaired or the defective parts are replaced.

It’s important to keep your proof of purchase handy when making a warranty claim. This will help expedite the process and ensure that your claim is processed smoothly.

In conclusion, Trek’s standard warranty coverage provides peace of mind and protection for your bike investment. By covering the repair or replacement of defective parts, Trek ensures that you can enjoy your ride without worrying about potential manufacturing issues.

Extended warranty options

If you want additional protection for your Trek bicycle, you may want to consider the extended warranty options available. These options provide coverage beyond the standard warranty and can give you peace of mind knowing that your bike is protected.

With an extended warranty, you can have your bike repaired or replaced if it experiences any issues or damage covered by the warranty. This includes defects in materials or workmanship, as well as issues that arise during normal use.

Extended warranty options also typically cover the cost of parts and service needed to repair your bike. This means that you won’t have to worry about unexpected repair costs if something goes wrong with your Trek bike.

By opting for an extended warranty, you can ensure that your Trek bicycle is protected for a longer period of time. This can be especially beneficial if you plan on keeping your bike for several years or if you ride frequently and put a lot of wear and tear on your bike.

It’s important to note that extended warranty options may vary depending on the specific model of Trek bike you own. Some warranties may offer more comprehensive coverage than others, so it’s worth researching the available options to find the best fit for your needs.

When considering an extended warranty, it’s also a good idea to factor in the cost of the warranty versus the potential cost of repairs and replacements without it. While an extended warranty may require an upfront investment, it can save you money in the long run if you end up needing repairs or replacements.

In conclusion, if you want added protection and coverage for your Trek bicycle, considering an extended warranty is a wise decision. It can offer you peace of mind and ensure that your bike is always in top condition. So, explore the extended warranty options available and choose the one that best fits your needs and budget.

Warranty registration

To ensure that you receive the full benefits of Trek’s warranty coverage, it is important to register your bike as soon as possible after purchase. By registering your bike, you will have access to Trek’s exceptional warranty service, which includes coverage for defects in materials and workmanship for the lifetime of the original owner.

To register your bike, simply complete the warranty registration form provided by Trek. This form will require you to provide your personal information, including your name, address, phone number, and email address. Additionally, you will need to provide specific details about your bike, including the model, frame number, and purchase date.

Why should you register your bike?

Registering your bike is important for several reasons. Firstly, it ensures that you will receive prompt and efficient service in the event of a warranty claim. By having your bike registered, Trek will have all the necessary information to quickly process your warranty request and provide the appropriate resolution, whether that involves a repair or replacement of faulty parts.

Furthermore, by registering your bike, you can take advantage of any warranty extensions or additional services that Trek may offer. Trek occasionally offers extended warranty coverage or special service programs for registered owners, giving you added peace of mind and value for your investment.

How to register your bike?

Registering your bike is a straightforward process that can be completed online. Visit Trek’s official website or contact your local Trek dealer to access the warranty registration form. Fill out the form accurately and submit it electronically. Once your registration is processed, you will receive a confirmation email with important details regarding your warranty coverage.

Remember, registering your bike is crucial to ensure that you receive the full benefits of Trek’s warranty service. Take a few minutes to complete the warranty registration form and protect your investment in a Trek bike.

How long does the warranty last?

Trek bicycles are built to last and are backed by a solid warranty program. When you purchase a Trek bicycle, you can have peace of mind knowing that your investment is protected.

The duration of the warranty may vary depending on the specific model and components of your Trek bicycle. Generally, Trek offers a limited lifetime warranty on the frame of their bicycles. This means that if there are any manufacturing defects or issues with the frame, Trek will repair or replace it free of charge.

In addition to the frame, Trek also provides warranty coverage for other parts and components of the bicycle. The duration of this coverage may differ depending on the specific part. For example, most parts are covered under a one-year warranty, while some components, such as suspension systems, may have a shorter warranty period. It is important to consult the specific warranty information provided by Trek for details on the duration of coverage for each part.

It is worth noting that Trek’s warranty does not cover normal wear and tear, misuse, or damage caused by accidents. This means that if your bicycle requires repair or replacement due to these reasons, it may not be eligible for warranty coverage. However, Trek offers excellent customer service and can assist you with any repair or replacement needs outside of warranty coverage.

Registering your Trek bicycle

To ensure that you receive the full benefits of Trek’s warranty coverage, it is recommended to register your bicycle with Trek. By registering your bike, you provide Trek with important information that can help speed up the warranty service process if you ever need it.

You can easily register your Trek bicycle online by visiting Trek’s website and filling out the registration form. It only takes a few minutes and can give you added peace of mind knowing that your bike is officially registered with Trek and covered under their warranty program.

Getting warranty service

If you encounter any issues with your Trek bicycle during the warranty period, the first step is to contact the authorized Trek dealer where you purchased the bike. They will be able to assist you with the necessary repairs or replacement under warranty. If there is no authorized Trek dealer in your area, Trek’s customer service team can provide guidance on the nearest service location.

Overall, Trek’s warranty program provides comprehensive coverage for their bicycles, parts, and service. With their commitment to quality and customer satisfaction, you can trust that your Trek bicycle is protected and built to last.

What does the warranty cover?

Trek bicycles are known for their high-quality and durability, but in the event of any manufacturing defects or faults, Trek offers a comprehensive warranty coverage to ensure customer satisfaction.

1. Frame warranty

The Trek bicycle warranty covers the frame against any defects in materials or workmanship for the lifetime of the original owner. This warranty includes full replacement or repair of any faulty frames, ensuring that you can continue to enjoy your Trek bike for years to come.

2. Component warranty

In addition to the frame warranty, Trek also offers warranties on various bike components. These warranties vary in length and coverage depending on the specific component. Trek’s component warranties cover items such as suspension forks, wheels, drivetrain parts, brakes, and other critical bike components.

Trek’s component warranty ensures that any eligible faulty components will be repaired or replaced, allowing you to ride with confidence knowing that your bike is protected.

3. Labor warranty

Trek also provides a labor warranty for authorized Trek dealers. This warranty covers the cost of labor for any repairs that may be required during the warranty period. With this warranty, you can have peace of mind knowing that any necessary service or repairs will be handled by trained professionals.

Note: The warranty coverage does not include normal wear and tear, misuse, abuse, accidents, or any damage caused by non-manufacturer authorized repairs or modifications to the bicycle. It is important to follow Trek’s maintenance guidelines and ensure regular servicing of your bicycle to maintain the validity of the warranty.

Overall, Trek’s warranty provides comprehensive coverage for their bicycles, offering peace of mind to customers and demonstrating their commitment to producing high-quality bikes that will last for years to come.

What is not covered by the warranty?

The Trek bicycle warranty provides coverage for repair or replacement of defective parts or workmanship. However, there are certain situations and components that are not covered by the warranty. These include:

• Normal wear and tear: The warranty does not cover the repair or replacement of parts that are subject to normal usage and wear, such as tires, tubes, brake pads, chains, and cassettes.
• Improper maintenance or service: If the bike has not been regularly maintained or serviced according to Trek’s recommendations, any resulting damage or issues will not be covered by the warranty.
• Accidental damage: The warranty does not cover repairs or replacement of parts due to accidental damage, such as crashes, falls, or collisions.
• Modifications or non-Trek components: Any modifications made to the bike or the use of non-Trek branded components may void the warranty for certain parts or the entire bike.
• Commercial use: The warranty is only valid for bikes used for personal, non-commercial purposes. If the bike is used for commercial purposes, such as rental fleets or delivery services, the warranty may not apply.
• Second-hand or stolen bikes: The warranty is non-transferable and only applies to the original purchaser of the bike. Additionally, stolen bikes are not covered by the warranty.
• Damage caused by misuse or abuse: If the bike is used improperly or abused, the warranty may be voided. This includes using the bike in extreme conditions, improper loading or overloading, or using the bike for purposes it was not designed for.

It is important to read and understand the specific terms and conditions of your Trek bicycle warranty to ensure that you are aware of what is and is not covered. If you have any questions or concerns regarding the warranty coverage, it is recommended to contact Trek or your authorized Trek dealer for clarification.

How to file a warranty claim?

If you find yourself in a situation where your Trek bicycle is in need of repair or replacement due to a warranty-covered issue, you can easily file a warranty claim by following these steps:

Step 1: Gather necessary information

Before filing a warranty claim, make sure you have all the essential details, such as the model and serial number of your bike, date of purchase, and proof of purchase (receipt or invoice).

Step 2: Contact Trek customer service

Get in touch with Trek’s customer service department either through their website or by phone. They will guide you through the warranty claim process and provide you with any additional information you may need.

Step 3: Provide required documentation

When filing a warranty claim, you will likely need to provide the necessary documentation. This may include photographs or videos of the specific issue, as well as any relevant paperwork like the warranty certificate or registration card.

Note: It’s worth checking the specific requirements for your particular situation, as they may vary depending on the nature of the claim.

Step 4: Submit the claim

Once you have gathered all the required information and documentation, submit your warranty claim to Trek’s customer service team. This can usually be done via email or through an online form on their website.

Trek’s customer service representatives will assess your claim and determine whether it falls within the coverage and terms of the warranty. If approved, they will guide you through the next steps, which may include bike repair, replacement, or providing necessary parts.

Remember, it’s essential to file your warranty claim within the specified time frame, as outlined in Trek’s warranty policy. Acting promptly ensures that you can take advantage of the warranty coverage and receive the necessary support for your bike.

What happens after filing a warranty claim?

After filing a warranty claim with Trek, you can expect the following steps:

1. Evaluation of the claim

Once you have submitted your warranty claim, Trek’s team will carefully evaluate it to determine whether your bike falls under the warranty coverage. This evaluation process may involve reviewing photos, videos, or in some cases, physical inspection of the bike.

2. Repair or replacement

If your warranty claim is approved, Trek will proceed with either repairing or replacing your bike, depending on the nature of the issue. In some cases, Trek may decide to replace only specific parts of the bike rather than the whole bike.

Trek will take care of all the necessary repairs or replacements, ensuring that your bike is restored to its original condition or an equivalent one.

3. Service timeline

Once the repair or replacement process starts, Trek will provide you with an estimated timeline for the completion of the service. The timeline may vary depending on the availability of parts and the complexity of the repairs or replacements needed.

Trek values its customers’ time and will strive to complete the service as quickly as possible without compromising quality.

4. Return of your bike

Once the repairs or replacements are complete, Trek will arrange for the return of your bike. You can choose to receive it at your nearest Trek dealer or have it delivered to your preferred address.

Before returning the bike, Trek’s team will conduct a final quality check to ensure that everything is in perfect working order.

It’s important to note that any costs associated with shipping or transportation are typically the responsibility of the customer, unless otherwise specified by Trek.

Overall, Trek’s warranty process is designed to provide you with excellent service and support. With their dedicated team and commitment to customer satisfaction, you can have peace of mind knowing that your bike will be taken care of in the event of any warranty-covered issues.

How long does it take to process a warranty claim?

When it comes to processing a warranty claim for your Trek bicycle, the time it takes can vary depending on several factors. It’s important to understand that Trek aims to provide efficient and timely service to all customers, but there are variables that can impact the processing time.

Claim Submission

The first step in the warranty claim process is to submit your claim. Trek provides an online warranty claim form on their website, which allows you to submit your claim electronically. This streamlined process helps to expedite the initial claim submission.

Evaluation and Confirmation

Once your claim is submitted, Trek’s warranty team will evaluate the claim and review the information provided. This evaluation process ensures that all necessary details are included and that the claim falls within the warranty coverage. The team may reach out to you for additional information or clarification if needed.

Note: It’s important to provide accurate and detailed information when submitting your claim to avoid any unnecessary delays in the process.

Processing Time

After the evaluation and confirmation stage, Trek will process the warranty claim. The processing time can vary depending on factors such as the availability of replacement parts, the complexity of the repair, and the current workload of Trek’s service team.

Trek strives to process warranty claims as quickly as possible, but it’s important to remember that some cases may require more time for proper evaluation and repair to ensure the best possible outcome.

Once your warranty claim is approved, Trek will work on providing the necessary repair or replacement for your bicycle. The time it takes to complete the repair or replacement will depend on the specific requirements of your warranty claim.

Throughout the process, Trek’s service team will keep you updated on the status of your warranty claim. They will provide information regarding the estimated timeline for completion and any additional steps that may be required.

It’s worth noting that Trek has a comprehensive network of authorized service centers, which helps to expedite the repair and warranty claim process. These service centers are equipped with the necessary tools and expertise to handle Trek bicycles and ensure that the warranty service is performed to the highest standards.

In conclusion, while the exact time it takes to process a warranty claim for your Trek bicycle can vary, Trek aims to provide efficient and timely service. By submitting accurate information and working with Trek’s service team, you can help streamline the process and ensure a satisfactory resolution for your warranty claim.

Warranty terms and conditions

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a warranty. Trek provides a comprehensive warranty program to protect you against any manufacturing defects or faults in workmanship.

Here are the key terms and conditions of Trek’s warranty:

• Duration: Trek offers a limited lifetime warranty for the original owner of the bike. This means that the warranty is valid for as long as the original owner owns the bike.
• Service: If you experience any issues with your Trek bike during the warranty period, you can contact an authorized Trek dealer or the Trek customer service team for assistance. They will guide you through the warranty claim process and help address the problem.
• Coverage: Trek’s warranty covers defects in material and workmanship, including frame, forks, and original components. However, it does not cover wear and tear, normal maintenance, or damage resulting from accidents, misuse, or improper assembly.
• Replacement or repair: Depending on the nature of the issue, Trek will determine whether to offer a replacement or repair for the affected parts or components. This decision will be made by Trek at their sole discretion.
• Additional parts: In certain cases, Trek may need to replace a faulty part with an updated version or a part from a different manufacturer. This is to ensure the best performance and compatibility of your bike.

Trek’s warranty provides you with peace of mind and demonstrates their commitment to producing high-quality bikes. Remember to register your bike with Trek to activate the warranty coverage and keep the proof of purchase handy in case you need to make a warranty claim. If you have any questions or need assistance, don’t hesitate to reach out to Trek’s customer service team.

Transferability of the warranty

The Trek bicycle warranty is not transferable. This means that if you sell or give away your Trek bike, the new owner will not be able to benefit from the original warranty. Only the original owner is eligible for warranty service, repair or replacement of parts.

This policy ensures that Trek can provide the best possible service and support to the original owner. By limiting the warranty to the original purchaser, Trek can maintain a direct relationship with the customer and ensure that any necessary repairs or replacements are handled efficiently.

If you are considering selling your Trek bicycle, it’s important to keep in mind that the warranty will not transfer to the new owner. However, Trek offers a wide range of options for out-of-warranty service and repair. Their authorized dealers are trained to handle any necessary repairs or replacements, even if the bike is no longer covered by warranty.

Non-warranty service and repair options

Trek provides a comprehensive range of non-warranty service options for their bikes. Their authorized dealers have access to genuine Trek parts and are trained to perform repairs and maintenance on Trek bicycles.

If your Trek bike is in need of service or repair, you can contact your nearest Trek dealer to schedule an appointment. They will be able to diagnose any issues with your bike and provide the necessary repairs or replacements.

In addition, Trek offers a “Factory Certified” program, where select dealers have undergone additional training to become certified by Trek. These dealers have access to even more specialized tools and knowledge to provide excellent service and repair for Trek bikes.

Even if your Trek bike is no longer covered by warranty, it’s still possible to keep it in great condition and ensure its longevity with regular maintenance and servicing.

Warranty exclusions

While Trek bicycle warranty offers a great level of coverage, there are certain exclusions to keep in mind. The warranty does not cover damages or defects that result from:

1. Improper use or maintenance

It is important to properly use and maintain your Trek bike in order to ensure its longevity. Any damages caused by negligence, including improper assembly, lack of regular maintenance, or failure to follow the manufacturer’s instructions can void the warranty.

2. Normal wear and tear

Trek bicycle warranty does not cover normal wear and tear, which includes cosmetic damage, scratches, and chipped paint, as well as components that naturally degrade over time due to regular use. This may include tires, brake pads, chains, and cables.

It is important to note that warranty coverage does not include routine service, such as adjustments, truing of wheels, brake adjustments, or any other maintenance that is considered normal wear and tear.

3. Non-Trek parts

If you have made any modifications or installed non-Trek parts on your bike, it can void the warranty. Trek bicycles are designed to work optimally with Trek parts, and any replacement or repair done with non-Trek parts can compromise the performance and safety of the bike.

It is advisable to consult with a Trek authorized dealer or service center for any repairs or replacements to ensure that the warranty remains valid. They will have access to genuine Trek parts and the expertise to service your bike properly.

Understanding the warranty exclusions is important to make the most out of your Trek bicycle warranty. By taking proper care of your bike and using genuine Trek parts for any replacements or repairs, you can maximize the lifespan and performance of your bike while enjoying the benefits of the warranty coverage.

How to Maintain Warranty Coverage?

To maintain warranty coverage for your Trek bicycle, it is essential to follow certain guidelines and take proper care of your bike. This will ensure that you can rely on Trek’s warranty for repairs, replacements, and services when needed.

1. Keep Records

It is crucial to keep records of your Trek bicycle’s purchase, including the receipt or invoice. This documentation will serve as proof of purchase and will be required to process any warranty claims. Make sure to store these records in a safe and easily accessible place.

2. Adhere to Trek’s Recommendations

Trek provides specific guidelines for maintaining and servicing their bicycles. It is essential to follow these recommendations, such as regularly lubricating the chain, cleaning the bike, and ensuring proper tire inflation. Neglecting these guidelines may void the warranty coverage, so it is important to pay attention to the manufacturer’s instructions.

3. Authorized Dealer Servicing

Trek recommends having your bicycle serviced by an authorized Trek dealer. Regular service from authorized dealers ensures that any maintenance or repairs are performed by trained professionals who are familiar with the Trek bicycles. Using unauthorized service providers may result in a voided warranty, so it is best to rely on experienced and authorized Trek dealers.

4. Use Genuine Trek Parts

If any parts of your Trek bicycle require replacement, it is crucial to use genuine Trek parts. Using aftermarket or non-Trek parts may not only affect the performance of your bike but also void the warranty coverage. Using genuine parts ensures that your bike is restored to its original specifications and maintains its warranty coverage.

5. Register your Trek Bicycle

Trek offers a warranty registration process where you can register your Trek bicycle on their website. This step is optional but highly recommended as it allows Trek to have your bike’s information on record, making it easier to process any future warranty claims. Registering your bike also provides access to exclusive offers and updates from Trek.

By following these steps, you can ensure that you maintain the warranty coverage for your Trek bicycle. It is essential to take proper care of your bike, adhere to manufacturer recommendations, and rely on authorized Trek dealers for servicing and repairs. By doing so, you can confidently enjoy your Trek bicycle knowing that any necessary repairs or replacements will be covered under the warranty.

Customer support for warranty-related issues

If you encounter any issues with your Trek bicycle that fall under the warranty coverage, the company provides excellent customer support for handling warranty-related repairs and replacements.

When you need to make use of the warranty, you can contact Trek’s customer support team through their website or by phone. They have a dedicated support team that is well-trained and knowledgeable about the warranty terms and procedures.

First, they will assist you in troubleshooting the problem to determine whether it can be fixed without any major repairs or replacements. In many cases, they can guide you through simple troubleshooting steps over the phone or via email.

If the issue requires a repair or replacement of parts, the customer support team will help you initiate the process. They will provide you with detailed instructions on how to return your bicycle, or specific components, to the nearest Trek authorized dealer or service center for evaluation and repair.

Trek’s warranty covers various components of the bicycle, including the frame, fork, and other specific parts depending on the model. If the warranty claim is valid, Trek will cover the costs of repair or replacement of the defective parts.

It’s important to note that Trek’s warranty does not cover normal wear and tear, misuse, or damage caused by accidents or neglect. However, the customer support team will still assist you in estimating the cost of repairs for such cases and provide guidance on how to proceed.

Rapid Response

Trek understands the importance of quick repairs and replacements. Their customer support team strives to provide rapid response times to resolve warranty-related issues efficiently. They value customer satisfaction and aim to minimize any disruptions to your cycling experience.

Warranty Documentation

When contacting Trek’s customer support, make sure to have your warranty documentation, including the purchase receipt and any other relevant documents, readily available. This will help expedite the process and ensure smooth communication with the support team.

Overall, Trek’s customer support for warranty-related issues is comprehensive and reliable. Whether you need a repair, replacement part, or guidance on warranty coverage, their knowledgeable team is there to assist you every step of the way.

Common questions about Trek bicycle warranty

If you own a Trek bicycle, you may have some questions about the warranty coverage, service, repairs, and parts. Here are some common questions about Trek bicycle warranty:

What does the Trek bicycle warranty cover?

• The Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the original owner.
• What is not covered by the Trek bicycle warranty?
• The Trek bicycle warranty does not cover normal wear and tear, improper assembly, accidents, misuse, or modifications.
• How can I get warranty service for my Trek bicycle?
• If you believe your Trek bicycle has a warranty issue, you can take it to an authorized Trek retailer for evaluation and repair.

Do I need to register my Trek bicycle to activate the warranty?

• Yes, it is recommended to register your Trek bicycle within 30 days of purchase to activate the warranty.
• Are all Trek bicycle parts covered by the warranty?
• The warranty covers most Trek bicycle parts, but some parts may have their own separate warranty terms.
• Are labor costs included in the warranty?
• The labor costs for warranty repairs are typically covered for the first year, but not for subsequent years.
• Can I repair my Trek bicycle myself without voiding the warranty?
• Trek recommends having warranty repairs and service performed by an authorized Trek retailer to ensure the warranty remains valid.
• Can I transfer the warranty if I sell my Trek bicycle?
• Yes, the warranty can be transferred to the new owner at no cost.

If you have any more questions about the Trek bicycle warranty, it’s best to consult the official Trek website or contact your local Trek retailer for more information.

Questions and answers:

What does trek bicycle warranty cover.

Trek bicycle warranty covers defects in materials and workmanship for the lifetime of the bike’s original owner.

Does Trek bicycle warranty transfer to a second owner?

No, Trek bicycle warranty is only valid for the original owner and is not transferable.

What is not covered under Trek bicycle warranty?

Trek bicycle warranty does not cover normal wear and tear, improper assembly or maintenance, accidents, or misuse of the bike.

How can I make a warranty claim for my Trek bicycle?

You can make a warranty claim for your Trek bicycle by contacting your local Trek dealer or by filling out an online warranty claim form on the Trek website.

What happens if my Trek bicycle is found to be defective under warranty?

If your Trek bicycle is found to be defective under warranty, Trek will repair or replace the defective part free of charge.

What is the warranty period for Trek bicycles?

Trek bicycles usually come with a lifetime warranty on the frame. However, specific components may have different warranty periods. It is best to check with the authorized Trek dealer or refer to the Trek website for more information on warranty periods.

The Trek bicycle warranty typically covers defects in materials and workmanship of the frame and components. This means that if there is a manufacturing defect or if the bicycle breaks due to normal use, Trek will usually repair or replace the affected parts at no cost to the owner.

Trek does not require bike owners to register their bicycles in order to activate the warranty. However, it is recommended to keep the original purchase receipt and any relevant documentation in case a warranty claim needs to be made in the future.

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Trek Bicycle Warranty – Your Comprehensive Guide to Trek’s Industry-Leading Bike Warranty Program

• Post author By zbk-adm
• Post date 28.01.2024
• No Comments on Trek Bicycle Warranty – Your Comprehensive Guide to Trek’s Industry-Leading Bike Warranty Program

If you own a Trek bicycle, it’s essential to understand the warranty coverage provided by the company. Trek is renowned for its commitment to quality and customer satisfaction, and their warranty reflects this dedication. In this article, we will delve into the details of Trek’s warranty process, including information on replacement, repair, claims, and service.

When you purchase a Trek bicycle, it comes with a warranty that guarantees coverage for any defects related to materials and workmanship. This warranty is valid for the original owner and is non-transferable. Trek offers different warranty periods for different bicycle components, such as frames, wheels, and components.

If you encounter any issues with your Trek bicycle during the warranty period, you have the option to seek a replacement or repair. Trek’s warranty covers the cost of replacement parts and labor required for repairs. To initiate a warranty claim, you will need to bring your bike to an authorized Trek dealer or retailer.

The warranty claim process typically involves the evaluation of the bike by a trained technician. They will determine if the issue falls within the warranty coverage and, if so, proceed with either a repair or replacement. Trek aims to provide a quick and efficient service, ensuring that you can get back to riding your bike as soon as possible.

In conclusion, knowing the details of your Trek bicycle warranty is crucial to ensure that you can avail the coverage if needed. Whether it’s a repair or replacement, Trek stands by their guarantee and offers excellent service to their customers. By understanding the warranty process and keeping the related documents handy, you can confidently rely on Trek’s warranty coverage for your bicycle.

Trek Bicycle Warranty: Everything You Need to Know

When you purchase a Trek bicycle, you expect it to be durable and reliable for all your cycling adventures. However, accidents and unexpected malfunctions can still occur. That’s why it’s essential to understand the Trek bicycle warranty coverage and the process for service, repairs, and replacements.

Trek offers a warranty on all their bicycles, which covers defects in materials and workmanship for the original owner. The specific terms may vary depending on the model and year of the bike, so it’s crucial to review the warranty documentation for complete details.

In general, Trek warranties their bicycles for a specific period of time, typically ranging from one to three years for frames and components. This warranty is a guarantee that Trek stands behind the quality of their bikes and will take care of any issues that arise due to manufacturing defects.

If you experience a problem with your Trek bicycle during the warranty period, the first step is to contact your local Trek retailer. They can assist you with the warranty process and guide you on the necessary steps to take. It’s important to note that any repairs or service related to the warranty should be performed by an authorized Trek dealer.

During the warranty process, Trek will evaluate the issue and determine if it falls under warranty coverage. If the problem is eligible for warranty repair or replacement, Trek will take care of the associated costs. However, it’s important to keep in mind that the warranty does not cover normal wear and tear, misuse, or accidents.

Trek’s goal is to keep you riding, and they strive to provide timely service to get you back on your bike as quickly as possible. In some cases, minor repairs may be sufficient, while in others, Trek may opt for a complete replacement of the affected components or even the entire bicycle.

Overall, Trek’s bicycle warranty is designed to ensure customer satisfaction and peace of mind. By offering coverage for defects and standing behind their products, Trek demonstrates their commitment to producing high-quality bicycles that you can rely on for many years of enjoyable riding.

Importance of Trek Bike Warranty

When purchasing a Trek bicycle, it is crucial to understand the importance of their warranty coverage. The Trek bike warranty guarantees that your bicycle is free from any defects in materials and workmanship. This warranty is valid for the original owner of the bike and is non-transferable.

Having a warranty for your Trek bike provides peace of mind knowing that you are protected against any potential issues that may arise with your bicycle. In the unlikely event that something goes wrong with your bike, you can file a claim and have it repaired or replaced.

Trek’s warranty coverage includes a limited lifetime warranty on the frame of the bicycle. This means that if your bike’s frame fails due to a manufacturing defect, Trek will repair or replace it at no cost to you. Additionally, the warranty covers the frame for the lifetime of the original owner.

It is important to note that certain specific parts of the bicycle, such as the suspension frame, have a separate limited warranty. This means that if any defects are found in these parts within a specific timeframe, Trek will either repair or replace them.

When filing a warranty claim, it is essential to understand the process. First, you need to contact your local Trek retailer or visit their website to initiate the warranty claim. You will need to provide proof of purchase and describe the issue you are facing with your bicycle.

Once your claim is approved, Trek will guide you through the repair or replacement process. They may ask you to bring your bicycle to an authorized Trek service center or have an authorized Trek retailer perform the necessary repairs. If the issue cannot be resolved through repair, Trek will provide a replacement bike of equal or similar value.

In conclusion, the Trek bike warranty is of utmost importance as it ensures that you are protected against any potential defects in your bicycle. It provides peace of mind and guarantees that any issues will be addressed promptly and efficiently. Remember to keep your proof of purchase and follow the necessary steps when filing a warranty claim to make the process as smooth as possible.

Key Features of Trek Bicycle Warranty Coverage

When you purchase a Trek bicycle, you can rest assured that it comes with a comprehensive warranty coverage. Trek takes pride in their commitment to providing excellent customer service and support related to their bicycles. Here are the key features of the Trek bicycle warranty:

1. Guarantee of Quality

The Trek bicycle warranty guarantees that your bike is free from any faults or defects in materials and workmanship. If your bike experiences any issues within the specified warranty period, Trek will repair or replace the faulty parts or the entire bike, depending on the nature of the problem.

2. Easy Claims Process

If you need to make a warranty claim, Trek has implemented a simple and straightforward process to ensure a hassle-free experience. You can contact Trek’s customer service team or visit an authorized Trek dealer to initiate the warranty claim process. They will guide you through the necessary steps and documentation required to process your claim quickly and efficiently.

During the warranty claim process, Trek will evaluate the issue with your bike and determine the most appropriate solution, whether it is a repair or replacement. They strive to provide a fast turnaround time to minimize any inconvenience caused.

It’s important to note that the Trek bicycle warranty coverage may vary depending on the specific model and component parts. Trek provides a detailed warranty policy for each of their bikes, including information on the duration of the warranty and any exclusions or limitations.

With Trek’s comprehensive warranty coverage, you can have peace of mind knowing that your bike is protected and that Trek is committed to ensuring your satisfaction as a valued customer.

Understanding the Bicycle Repair and Replacement Coverage

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a comprehensive warranty and guarantee. This warranty covers any defects in materials and workmanship for the lifetime of the original owner, giving you confidence in your investment.

In addition to this, Trek offers a repair and replacement coverage that goes beyond the standard warranty. This coverage provides extra protection for your bike in case of accidental damage, theft, or any other non-warranty related issues.

The Repair Process

If your Trek bicycle requires repairs, you should contact your local Trek authorized dealer. They will assess the issue and determine the best course of action. If the repairs are covered by the warranty, they will be done free of charge.

For repair requests that fall outside of the warranty coverage, the Trek authorized dealer will provide you with an estimate of the repair costs. You can then decide whether you want to proceed with the repairs or explore other options.

The Replacement Coverage

In case your Trek bicycle is stolen or damaged beyond repair, the replacement coverage comes into play. This coverage allows you to replace your bike with a new one at a discounted price, giving you the opportunity to get back on the road as soon as possible.

To make a claim for the replacement coverage, you will need to provide proof of ownership, such as the original purchase receipt or a police report in the case of theft. Once the claim is approved, you can choose a new Trek bicycle from the available options and complete the purchase at the discounted price.

In summary, the bicycle repair and replacement coverage offered by Trek provides peace of mind for any unforeseen issues that may arise with your bike. Whether it’s covered by the standard warranty or falls under the repair or replacement coverage, Trek is committed to ensuring your satisfaction and keeping you on the road.

Steps to Register Your Trek Bicycle Warranty

If you have recently purchased a Trek bicycle, it is important to register your warranty to ensure coverage and guarantee for your new bike. By registering your bicycle warranty, you will not only have proper documentation of your purchase but also avail the benefits of warranty-related services such as repair or replacement.

Follow these simple steps to register your Trek bicycle warranty:

• Visit the Trek Bicycles website: Go to the official website of Trek Bicycles and navigate to the warranty registration page.
• Provide personal information: Fill in the required fields with accurate personal details like your name, contact information, and address.
• Enter bicycle information: Provide the necessary details about your bicycle, which may include the model name, serial number, and purchase date. This information is usually found on the bike’s frame.
• Submit the registration: Once you have entered all the required information, click on the submit button to complete the registration process.
• Keep the confirmation: After submitting the registration, you will likely receive a confirmation email or a registration number. Keep this information safe as it will serve as proof of your warranty registration.

By following these steps and registering your Trek bicycle warranty, you can ensure that your bike is protected and eligible for any warranty-related claims or services. Remember, timely registration is essential to make the most of your warranty coverage, so don’t delay the process.

Guarantee for Trek Bicycles: What’s Covered?

The warranty offered by Trek bicycles provides coverage for various related services and repairs for your bicycle. The guarantee covers any defects in materials and workmanship, ensuring that your bike is built to last.

When making a claim under the Trek bicycle warranty, the process is straightforward. Simply contact your local Trek dealer or the store where you made the purchase, and they will guide you through the necessary steps. The friendly staff will assist you in submitting the claim and provide any additional information required.

If your bike requires repair, Trek will cover the cost of the replacement parts and the labor needed to repair it under warranty. In some cases, if the bike cannot be repaired, Trek may offer a replacement bike of similar value.

It’s important to note that the warranty coverage may vary depending on the specific model of the Trek bicycle. However, the guarantee is generally valid for a specified period of time from the date of purchase.

When purchasing a Trek bicycle, it’s recommended to review the warranty terms and conditions to understand the extent of coverage provided. This will ensure that you can take advantage of the warranty in case any issues arise with your bike.

In summary, the Trek bicycle warranty offers coverage for defects in materials and workmanship. It includes repair or replacement of necessary parts and labor. Be sure to familiarize yourself with the warranty terms when purchasing a Trek bicycle to fully understand the coverage and claims process.

How to File a Warranty Claim for Your Trek Bicycle

If you have purchased a Trek bicycle and it is still under warranty, you may be eligible for a replacement or repair of your bike. To file a warranty claim, follow the steps below:

Step 1: Gather documentation

Before filing a warranty claim, make sure you have all the necessary documents. This usually includes your original receipt or proof of purchase, the bike’s serial number, and any additional documentation related to your purchase.

Step 2: Contact Trek

Once you have gathered all the required documentation, contact Trek’s customer service to initiate the warranty claim process. You can reach them by phone or email, which can be found on the Trek website. Be prepared to provide them with the details of your claim and any supporting documentation.

Note: It is important to contact Trek as soon as possible after discovering the issue with your bicycle, as there may be time limitations for filing a warranty claim.

Step 3: Evaluation and resolution

After you have submitted your warranty claim, Trek will evaluate your case and determine the appropriate course of action. This may involve a thorough inspection of your bicycle or consultation with the retailer from which you purchased your bike.

If your claim is approved, Trek will either provide a replacement bike or offer to repair your existing bicycle, depending on the nature of the issue. In some cases, Trek may also offer a credit for future purchases if a replacement or repair is not feasible.

Step 4: Follow-up and communication

Throughout the warranty claim process, it is important to maintain open communication with Trek’s customer service team. They will keep you informed about the status of your claim and any steps that need to be taken on your end.

Remember: It is crucial to follow any instructions provided by Trek’s customer service team to ensure a smooth resolution to your warranty claim.

In conclusion, Trek offers a comprehensive warranty for their bicycles, and filing a warranty claim is a straightforward process. By following the steps outlined above and providing the necessary documentation, you can ensure that your claim is properly evaluated and resolved by Trek’s customer service team.

The Warranty Service Process for Trek Bicycles

When it comes to Trek bicycles, the warranty coverage for repairs and replacement is an important aspect of owning a Trek bike. Trek offers a comprehensive warranty service for all their bicycles, ensuring that customers are given peace of mind and guaranteed satisfaction with their purchase.

For any warranty-related service, Trek provides a simple and efficient process. If you experience any issues with your Trek bike, follow these steps to initiate the warranty service:

Step 1: Contact Trek

If you encounter a problem with your bicycle that falls under the warranty coverage, the first step is to get in touch with Trek. You can reach out to Trek either through their website or by contacting your local Trek dealer. Make sure to provide all the necessary details about the issue you are facing, including the model and serial number of your bike.

Step 2: Evaluation and Repair

Once you get in touch with Trek, their team will guide you through the evaluation process. In some cases, they may ask you to visit your nearest authorized Trek dealer to have your bike inspected. If the issue is repairable, Trek will take care of the necessary repairs free of charge. The skilled technicians at Trek will ensure that your bike is repaired to the highest standards, using genuine Trek parts.

Step 3: Replacement, if necessary

In certain situations where the issue cannot be repaired or if the cost of repair is higher than the value of the bike, Trek may offer a replacement bike. This depends on the nature of the problem and the warranty terms and conditions. Trek will work closely with you to find the best solution and ensure your satisfaction.

In conclusion, Trek bicycles come with a warranty that covers repair and replacement, providing customers with peace of mind. The warranty service process for Trek bicycles is straightforward, starting with contacting Trek, followed by evaluation and repair, and potentially offering a replacement if necessary. Rest assured that Trek stands by their products and guarantees a smooth and hassle-free warranty service experience.

Trek Bicycle Warranty: Frequently Asked Questions

Here are some frequently asked questions about the Trek bicycle warranty:

Q: What does the Trek bicycle warranty cover?

A: The Trek bicycle warranty provides coverage for defects in materials and workmanship for the lifetime of the original owner.

Q: What is the process for filing a warranty claim?

A: If you believe your Trek bicycle has a defect covered by the warranty, you should contact your authorized Trek retailer. They will guide you through the warranty claim process and assist with any necessary repairs or replacement.

Q: Are there any related costs for warranty service?

A: There are no related costs for warranty service if the defect is covered by the warranty. However, any non-warranty related repairs or service may incur costs.

Q: What words should I use when describing the issue with my bicycle?

A: When describing the issue, be specific and provide as much detail as possible. This will help the Trek retailer to better understand the problem and expedite the repair or replacement process.

Q: How long does the warranty coverage last?

A: The warranty coverage lasts for the lifetime of the original owner.

Q: Does the warranty cover damage caused by accidents or misuse?

A: No, the warranty does not cover damage caused by accidents, misuse, or normal wear and tear. It only covers defects in materials and workmanship.

Q: Can I transfer the warranty to a new owner if I sell my Trek bicycle?

A: Yes, the warranty can be transferred to a new owner within the first three years of the original purchase. The new owner must contact Trek to register the transfer.

Q: What is the guarantee for replacement parts?

A: Replacement parts installed by an authorized Trek retailer during the warranty period are covered under warranty for the remaining warranty period of the bicycle.

Q: Can I get a refund instead of a repair or replacement?

A: No, the warranty only provides for repair or replacement of the defective parts.

Q: Are all Trek bicycles eligible for warranty coverage?

A: Yes, all Trek bicycles sold through authorized retailers are eligible for warranty coverage.

Q: What if I have further questions about the Trek bicycle warranty?

A: If you have further questions about the Trek bicycle warranty, you can contact Trek through their customer service channels for more information and assistance.

Trek Bicycle Warranty vs. Extended Warranty

When purchasing a Trek bicycle, the warranty that comes with it provides coverage for any defects in materials and workmanship. This warranty ensures that if a problem arises with your bike within the specified warranty period, Trek will repair or replace the affected parts or the complete bicycle, at their discretion, free of charge. The warranty claim process is usually straightforward and involves contacting Trek’s customer service, providing relevant information and documentation, and following their instructions for getting the bike repaired or replaced.

However, it’s worth considering whether you should opt for an extended warranty, which can provide additional coverage beyond what the standard Trek warranty offers. Extended warranties typically cover a longer period of time and can include benefits like free service, discounts on parts, and more comprehensive repair coverage. They can provide added peace of mind and financial protection, especially for expensive or complex bikes.

The process for filing a claim under an extended warranty is similar to that of the standard Trek warranty. You would need to contact the warranty provider, provide the necessary information and documentation, and follow their instructions for getting your bike repaired or replaced. However, it’s important to carefully review the terms and conditions of the extended warranty, as the coverage can vary significantly between different providers.

In summary, while the standard Trek bicycle warranty offers a guarantee against defects in materials and workmanship, an extended warranty can provide additional peace of mind and coverage for repairs and service beyond what the standard warranty provides. It’s important to carefully consider the terms and conditions of both warranties before making a decision, ensuring that you choose the best option for your bike-related needs.

Understanding the Trek Bicycle Warranty Transferability

The Trek bicycle warranty provides coverage for defects in materials and workmanship for a specified period of time. This warranty applies only to the original purchaser of the bicycle and is non-transferable unless otherwise stated.

Transferability:

In some cases, Trek may allow the warranty to be transferred to a new owner of the bicycle. However, this transferability is subject to certain conditions and may require the completion of a transfer form. The new owner must also provide proof of purchase and may need to pay a transfer fee.

Warranty Claim Process:

If a warranty claim arises, the original purchaser or the new owner, if applicable, should contact the Trek authorized dealer where the bicycle was purchased. The dealer will then guide them through the warranty claim process, which may involve inspecting the bicycle, submitting a claim to Trek, and fulfilling any additional requirements. It is important to keep all documentation related to the purchase and warranty guarantee for reference during this process.

Service and Repair:

In the event of a warranted defect, Trek will, at its discretion, provide either repair or replacement of the defective part or component. However, the warranty does not cover normal wear and tear, damage caused by misuse or accidents, or any modifications made to the bicycle. It is recommended to have any service or repairs performed by an authorized Trek dealer to ensure the warranty is not voided.

Trek Bicycle Warranty: Fine Print and Exclusions

When purchasing a Trek bicycle, it is important to understand the fine print and exclusions of the warranty to ensure you are aware of the coverage and limitations. Trek offers a limited lifetime warranty on their bicycles, which provides guarantee for the original owner against defects in materials and workmanship.

It is essential to understand that the warranty does not cover normal wear and tear, misuse, abuse, accidents, or any damage caused by improper assembly, maintenance, or repairs that were not performed by authorized Trek dealers. Any modifications or alterations to the bicycle may also void the warranty.

If you need to make a warranty claim, Trek follows a specific process. First, you must contact the authorized Trek dealer from whom you purchased the bicycle. Provide them with the necessary information, including the description of the problem, purchase date, and proof of purchase. The dealer will then evaluate the claim and determine if it falls within the warranty coverage.

If the claim is approved, Trek will either provide a replacement bicycle or offer a repair solution, depending on the nature of the issue. However, it is important to note that warranty claims may take some time to process, and the resolution may vary depending on the specific circumstances.

Keep in mind that the warranty is only valid for the original owner and is non-transferable. If you purchase a used Trek bicycle, the warranty coverage may not apply. Additionally, the warranty does not cover any related costs, such as shipping or labor charges associated with repairs or replacements.

In summary, while Trek offers a comprehensive warranty coverage for their bicycles, it is crucial to understand the fine print and exclusions. Proper assembly, maintenance, and repairs performed by authorized Trek dealers are essential to ensure the validity of the warranty. If you have any questions or doubts, it is recommended to reach out to your authorized Trek dealer for clarification.

Tips for Maintaining Your Trek Bicycle to Preserve the Warranty

Maintaining your Trek bicycle is essential to not only ensure its longevity but also to preserve the warranty that comes with it. Here are some important tips to help you keep your bike in the best possible condition:

1. Regular Inspections and Cleaning

Inspect your Trek bicycle regularly for any signs of wear and tear, such as loose bolts, damaged parts, or worn-out brake pads. Cleaning your bike regularly will help prevent any build-up of dirt, grime, or debris that can affect its performance.

2. Proper Lubrication

Applying lubricant to the chain, gears, and other movable parts of your Trek bicycle is crucial to ensure smooth and efficient functioning. Follow Trek’s recommendations for lubrication intervals and use high-quality lubricants for best results.

3. Tire Maintenance

Check your tire pressure regularly and ensure that it is within the recommended range. Inspect the tires for any cuts, punctures, or excessive wear and replace them if necessary. Keeping your tires properly inflated and in good condition will enhance your bike’s performance and minimize the risk of flats.

4. Suspension Care

If your Trek bicycle has suspension, make sure to follow the manufacturer’s instructions for maintenance and servicing. Regularly clean and inspect the suspension components for any signs of damage or wear. Proper care of your bike’s suspension will help maintain its performance and prolong its lifespan.

5. Professional Service and Repairs

While regular maintenance and basic repairs can be done at home, it is important to have your Trek bicycle serviced by a professional bike shop periodically. They have the expertise and tools to perform more complex tasks and ensure that your bike is in optimal condition. Keep all service-related receipts and documentation for warranty claim purposes.

Following these tips will not only help you maintain your Trek bicycle’s performance and reliability but also preserve the warranty that guarantees its quality. In the unfortunate event that you need to make a warranty claim, having proper documentation and proof of regular maintenance will make the process smoother and increase the likelihood of a successful claim.

Trek Bicycle Warranty: Coverage Period and Limitations

When you purchase a Trek bicycle, you can have peace of mind knowing that it comes with a warranty. This warranty provides coverage for a certain period of time, protecting you against any manufacturing defects or issues that may arise with your bike.

The coverage period for Trek bicycles varies depending on the type of bike you purchase. Most Trek bicycles come with a lifetime warranty on the frame. This means that if there’s a defect in the frame, Trek will repair or replace it free of charge. However, it’s important to note that this warranty only applies to the original owner of the bike and is non-transferable.

In addition to the frame, Trek offers a warranty on other components of the bike such as the fork, stem, handlebar, seat post, and wheelset. The specific coverage period for these components may vary, so it’s important to consult Trek’s warranty documentation for more information.

It’s worth mentioning that Trek’s warranty does not cover normal wear and tear, damage caused by accidents or misuse, or any modifications made to the bike. In other words, if you’ve modified your Trek bicycle or if the damage is due to your own actions, the warranty may not apply.

If you encounter an issue with your Trek bicycle that you believe is covered under warranty, the first step is to contact the Trek dealer where you purchased the bike. They will guide you through the warranty claim process and help determine if the issue is eligible for warranty coverage.

Once your claim is approved, the repair process will begin. Depending on the nature of the issue, Trek may either repair the bike or replace certain components. Keep in mind that any repairs or replacements made under warranty will be done with the same or similar parts, and the repaired or replaced parts may not be of the same color or design as the original.

In conclusion, Trek’s bicycle warranty provides coverage for a specific period of time, protecting you against manufacturing defects. However, it’s important to understand the limitations of the warranty, as it may not cover certain types of damage or modifications. If you believe your Trek bicycle is eligible for a warranty claim, contact your Trek dealer for assistance.

How to Extend Your Trek Bicycle Warranty

If you are a proud owner of a Trek bicycle, you already know that it comes with a warranty that covers certain repairs, replacement parts, and labor costs. However, did you know that you can extend your warranty coverage for even more peace of mind?

Extending your Trek bicycle warranty is a great way to ensure that you are protected against unexpected repair costs and enjoy your bike for years to come. Here’s how you can do it:

1. Register your bike

Registering your Trek bicycle is the first step to extending your warranty. By providing your contact information and the serial number of your bike, you will have more efficient service if you ever need to make a claim. You can easily register your bike on the Trek Bicycles website.

2. Check the terms and conditions

Before extending your warranty, it’s important to read and understand the terms and conditions. This will give you a clear understanding of what is covered and what is not. It’s always a good idea to familiarize yourself with the warranty-related words and phrases to ensure there are no surprises down the road.

3. Contact Trek customer service

Once you are ready to extend your warranty, reach out to Trek customer service. They will guide you through the process and provide you with all the necessary information. They can also answer any questions you may have about the coverage and extend the warranty for you.

4. Regular bike maintenance

Keep in mind that in order to maintain your warranty coverage, you need to follow the recommended maintenance schedule for your Trek bicycle. Regular tune-ups and inspections are essential to keep your bike in good condition and prevent any potential issues.

By extending your Trek bicycle warranty, you can have peace of mind knowing that you are covered for any unexpected repair or replacement costs. It’s a small investment that can save you a lot of money in the long run. So take the necessary steps to extend your warranty and enjoy your Trek bike for many years to come.

If you are considering purchasing a Trek bicycle, it is important to familiarize yourself with the warranty coverage and processes in order to ensure your investment is protected. Here are some frequently asked questions regarding Trek bicycle warranties:

1. What is the warranty coverage for Trek bicycles?

Trek offers a limited lifetime warranty on the frame of their bicycles. This warranty is valid for the original owner of the bicycle and covers defects in materials and workmanship.

2. Does the warranty cover related components?

Yes, Trek’s warranty also covers the bicycle’s related components, such as forks, handlebars, stems, seatposts, and more. These components are covered for a period of one year from the date of purchase.

3. How do I make a warranty claim?

To make a warranty claim, you will need to contact your local authorized Trek dealer. They will guide you through the process and help assess the issue with your bicycle. It is important to keep your original proof of purchase for warranty claims.

4. What is the process for warranty claims?

Once you have contacted your local authorized Trek dealer, they will work with Trek to determine if your warranty claim is valid. If approved, they will assist in providing a suitable solution, which may include replacement parts, repair, or in some cases, a replacement bicycle.

5. Is there a guarantee on the warranty service?

Yes, Trek guarantees the warranty service performed to be free from defects in workmanship and materials for a period of 30 days. If any issues arise within this period, they will be addressed accordingly.

6. Are there any limitations to the warranty coverage?

While Trek’s warranty provides extensive coverage, there are some limitations. The warranty does not cover normal wear and tear, misuse, accidents, or modifications made to the bicycle. Additionally, any non-Trek branded components or accessories are not covered by Trek’s warranty.

By familiarizing yourself with Trek’s warranty coverage and processes, you can ensure that your bicycle is protected and that any issues that may arise can be addressed in a timely and efficient manner. Enjoy your Trek biking experience!

Trek Bike Warranty for Used Bicycles

When purchasing a used Trek bicycle, it’s important to understand the warranty coverage and the process for filing a claim.

Firstly, it’s crucial to note that the warranty for used bicycles may differ from that of new ones. The coverage offered by Trek for used bikes is typically shorter than the standard warranty period.

Before making a purchase, it’s advisable to inquire about the remaining warranty on the used bike to ensure you are aware of any potential limitations or exclusions.

In the event that you need to make a warranty claim for a used Trek bicycle, the process typically involves contacting Trek customer service. They will guide you through the steps necessary to evaluate your claim and determine if it qualifies for warranty service.

It’s important to have all relevant information related to the bicycle, such as the model, serial number, and proof of purchase, readily available when contacting Trek customer service. This will expedite the process and help ensure accurate evaluation of your claim.

If your claim is approved, Trek may offer various options for resolution, such as repair or replacement of the affected components. The specific solution will depend on the nature of the issue and the available resources at the time of the claim.

However, it’s essential to note that the warranty coverage for used bikes does not provide a guarantee for replacement or service for every condition. Trek’s warranty coverage aims to address manufacturing defects or other similar issues, not normal wear and tear or damage resulting from accidents or misuse.

Therefore, it is recommended to thoroughly inspect a used Trek bicycle before purchasing it, ensuring that it meets your expectations and requirements. This can help minimize the likelihood of encountering warranty-related issues down the road.

In conclusion, while the warranty coverage for used Trek bikes may be limited, it still provides valuable assistance in the case of manufacturing defects. Understanding the process and coverage limitations will help ensure a smooth and satisfactory experience with your used Trek bicycle.

Overview of Trek Bicycle Warranty History

Trek has a long history of providing excellent warranty coverage for their bicycles. The warranty process is designed to ensure that customers receive prompt and reliable service related to any defects or issues with their Trek bike.

In words: if you experience any problems with your Trek bicycle, you can file a warranty claim and Trek will evaluate it to determine if it is eligible for coverage. If your claim is accepted, Trek will cover the cost of repair or replacement, depending on the severity of the issue.

Understanding the Warranty Coverage

Trek offers various warranty coverage depending on the type of bicycle. Generally, Trek provides a lifetime warranty on the frame of their bikes, guaranteeing that it is free from defects in material and workmanship for the entire duration of ownership. Other components and parts of the bicycle, such as the fork, stem, handlebar, and seat post, are covered for a shorter period of time, typically ranging from one to five years.

In the event of a warranty claim, Trek may choose to repair or replace the affected part or component. If a suitable replacement is not available, Trek reserves the right to substitute it with a comparable part of equal or greater value.

Process for Filing a Warranty Claim

If you believe your Trek bicycle is eligible for warranty coverage, you can start the warranty claim process by contacting the Trek customer service team. They will guide you through the necessary steps, which may include providing proof of purchase, detailed information about the issue, and photographs if requested.

Trek will then evaluate your claim and determine if it meets their warranty guidelines. If approved, they will provide further instructions on returning the bike or damaged component for repair or replacement. Trek aims to handle warranty claims efficiently and ensure customer satisfaction.

In conclusion, Trek’s bicycle warranty is designed to provide comprehensive coverage and support to their customers. With a history of excellent customer service and a commitment to quality, Trek stands behind their bicycles and aims to provide a reliable and enjoyable riding experience for all owners.

Trek Bicycle Warranty: Customer Reviews and Experiences

When it comes to purchasing a new bicycle, one of the most important factors to consider is the warranty offered by the manufacturer. A warranty is a guarantee that the bicycle will be free from defects in materials and workmanship for a certain period of time.

Many Trek bicycle owners have shared their experiences with the warranty service provided by the company. The general consensus is that Trek has a reputation for excellent customer service and stands behind their products.

One customer shared their experience with a warranty claim process for a Trek bicycle. They had a minor issue with their bike and contacted Trek for assistance. They were pleasantly surprised by the quick response and the ease of the claim process. Trek promptly provided them with a replacement part for their bike, ensuring that they were back on the road in no time.

Another customer had a more serious issue with their Trek bicycle and had to send it in for repair. They were impressed by the professionalism and efficiency of the Trek service center. They received regular updates on the progress of the repair and were notified when their bike was ready for pick-up. The repair was done to their satisfaction, and they were extremely happy with the outcome.

In terms of warranty coverage, Trek offers a comprehensive warranty for their bicycles. Their warranty covers the frame and rigid fork for the lifetime of the original owner. Components, on the other hand, are covered for one year from the date of purchase. This warranty coverage applies to all Trek bicycles, regardless of the price range.

In summary, Trek bicycles have a strong warranty program that is backed by excellent customer service. The warranty claim process is efficient and hassle-free, and customers have reported positive experiences with both minor repairs and major repairs. If you are in the market for a new bicycle, Trek is a brand that you can trust to provide reliable and durable products with excellent warranty coverage.

Understanding the Warranty Claim Process for Trek Bicycles

When it comes to the warranty claim process for Trek bicycles, it’s important to understand how it works and what you need to do if you have a related issue with your bike. Trek offers a comprehensive warranty coverage for their bicycles, which includes repair or replacement service for certain defects or damages.

If you believe that your Trek bicycle is eligible for a warranty claim, the first step is to contact the authorized Trek dealer where you purchased the bike. They will assist you in evaluating whether the issue is covered under the warranty or not. It’s essential to provide them with all the necessary documentation, including your original proof of purchase and any other relevant information.

Once your claim is verified, the authorized Trek dealer will guide you through the repair or replacement process. They will arrange for the necessary service or replacement parts, depending on the nature of the issue. In some cases, the bike may need to be sent to a Trek service center for further evaluation or repair.

During the warranty claim process, it’s important to communicate with the authorized Trek dealer and follow their instructions. They will provide you with updates and estimated timelines for the repair or replacement. It’s also crucial to keep all communication and documentation related to your warranty claim for future reference.

Trek aims to provide efficient and reliable service to their customers, ensuring that any covered defects or damages are addressed promptly. However, it’s important to note that the warranty coverage may vary depending on the specific model and components of the bicycle. It’s recommended to thoroughly review the warranty terms and conditions provided by Trek for complete understanding of the coverage.

Trek Bicycle Warranty: Claims Documentation Required

When it comes to Trek bicycle warranty claims, documentation is an important part of the process. In order to successfully file a claim and receive service or a replacement for your bike, there are certain documents that you will need to provide to Trek.

First and foremost, you will need to have your original proof of purchase. This can be a receipt, invoice, or any other document that shows you are the original owner of the bicycle. The proof of purchase is essential in order to establish that your bike is still within the warranty period.

In addition to the proof of purchase, you will also need to provide some related documentation. This may include any service or repair records that you have for the bike, especially if the claim is related to a specific issue or defect. These records can help Trek determine the type of coverage that applies to your situation.

It is important to note that the warranty coverage provided by Trek varies depending on the type of bicycle and the specific warranty for that model. Some bicycles may have different warranty terms, so it is essential to check the warranty documentation for your particular bike.

Once you have all of the necessary documentation, you can proceed with the claim process. You can contact Trek directly or reach out to an authorized Trek dealer for assistance. They will guide you through the process and let you know what steps to follow.

Overall, it is crucial to have the required documentation for your Trek bicycle warranty claim. This will help expedite the process and ensure that you receive the necessary service, repair, or replacement for your bike. Keeping all related documentation organized and easily accessible will save you time and hassle when it comes to filing a warranty claim.

Trek Bicycle Warranty: Resolving Warranty Disputes and Issues

As a valued Trek bicycle customer, it’s important to understand the coverage and terms of your bike’s warranty. In the unlikely event that you encounter any issues or need to make a warranty claim, Trek has developed a straightforward and efficient process to resolve disputes and address any concerns you may have.

Trek bicycles come with a warranty that guarantees their frames to be free from defects in materials and workmanship for a specific period of time, depending on the model. Components and parts are typically covered by their own respective warranties offered by the manufacturers. It’s important to review the specific terms and conditions of your bike’s warranty to understand what is covered and for how long.

Initiating a Warranty Claim

If you believe that your Trek bicycle is experiencing a defect covered by the warranty, the first step is to contact the retailer where you purchased the bike. They will assist you in the warranty claim process and guide you through the necessary steps.

When contacting your retailer, make sure to have your original proof of purchase and a description of the issue you are experiencing. The retailer will then assess the situation and determine if the problem is covered under warranty or if it falls under a different category, such as wear and tear, misuse, or accidental damage.

Repair, Replacement, or Other Resolution

If it’s determined that your issue is covered by the warranty, the retailer will work with Trek to resolve the problem. Depending on the nature of the defect, Trek may authorize a repair, replacement of the affected part, or in some cases, a replacement of the entire bicycle.

Trek’s goal is to resolve warranty claims promptly and efficiently to ensure customer satisfaction. In some cases, there may be delays or challenges in obtaining the necessary parts or conducting the repair. However, Trek and its retailers strive to provide transparent communication and keep you updated throughout the process.

Additional Service and Support

Should you have any questions or concerns related to your Trek bicycle’s warranty, the retailer and Trek’s customer service team are available to assist you. They can provide guidance on warranty coverage, answer any technical questions, and address any other service-related issues you may have.

Remember, Trek’s warranty is designed to protect you as the customer and guarantee the quality and performance of their bicycles. By understanding the warranty coverage, initiating claims through the appropriate channels, and working with Trek and its retailers, you can ensure that any warranty disputes or issues are resolved in a fair and timely manner.

How to Check the Status of Your Trek Bicycle Warranty Claim

If you have submitted a warranty claim for your Trek bicycle, you might be curious about the status of your claim. Trek offers a straightforward process to check on the progress of your claim, ensuring that you stay informed throughout the warranty service.

Firstly, it is important to note that Trek warranties vary depending on the type of bike and the specific coverage provided. Trek offers a guarantee on its bicycles against manufacturing defects, providing either a replacement or repair service depending on the circumstances.

To check the status of your warranty claim, you can start by contacting Trek directly through their customer service channels. Be sure to have your claim number handy, as this will help expedite the process of locating your claim’s information.

There are a few methods you can use to reach Trek’s customer service team. You can either call their support line or send an email. Trek’s website provides the necessary contact information, making it easy for you to get in touch with their team.

When contacting Trek, it is helpful to provide any relevant details about your warranty claim, including the date it was submitted and any related documentation. This will assist the customer service representative in locating your claim and providing an accurate update on its status.

Once you have reached out to Trek, their customer service team will be able to inform you about the progress of your warranty claim. They can provide information on whether your claim has been approved, denied, or is still being processed.

Remember, it is important to keep your expectations realistic when waiting for a response. The warranty claim process may take some time, especially if additional information or inspections are required. However, Trek’s customer service team will strive to keep you informed and provide updates whenever possible.

In summary, checking the status of your Trek bicycle warranty claim involves contacting their customer service team and providing them with your claim number and any relevant information. By doing so, you can stay informed throughout the warranty process and ensure that your claim receives the attention it deserves.

Trek Bicycle Warranty: International Coverage

Trek offers a comprehensive warranty for their bicycles, ensuring that customers receive high-quality service and support no matter where they are located. This international coverage is designed to give peace of mind to Trek bike owners, allowing them to enjoy their rides without worrying about any unexpected issues.

Process for Warranty Claims

If you experience a problem with your Trek bicycle, the warranty process is straightforward and efficient. Simply bring your bike to an authorized Trek dealer or retailer, who will assess the issue and perform any necessary repairs. The dealer will handle the entire warranty claim process on your behalf, ensuring a seamless experience.

Trek’s warranty covers all defects in materials and workmanship for the lifetime of the original owner. This means that if your bike has any manufacturing issues or defects, Trek will repair or replace the affected parts or the entire bike itself.

International Service and Repair

Trek’s international warranty coverage extends to authorized Trek dealers and retailers worldwide. No matter where you are in the world, you can take your Trek bike to the nearest authorized service center to receive the necessary repairs or warranty-related assistance.

Trek’s global network of authorized service centers ensures that you can always find a knowledgeable technician who is trained to work on Trek bicycles. The technicians will use genuine Trek parts and follow the manufacturer’s guidelines to ensure the highest quality of repairs.

Trek’s international warranty coverage also includes free replacement parts and labor costs, ensuring that you are not financially burdened by any manufacturing-related issues with your bike.

Overall, Trek’s international warranty coverage guarantees that you can enjoy your Trek bicycle with confidence, knowing that it is backed by a company that stands behind their products. Whether you need a repair, a replacement, or any warranty-related assistance, Trek is committed to providing the highest level of service and support to their customers around the world.

Trek Bicycle Warranty: Contact Information

If you have any questions about the Trek bicycle warranty or need to make a claim related to warranty coverage, the Trek customer service team is available to assist you. You can contact them through the following methods:

• Phone: If you prefer to speak directly with a representative, you can call Trek’s customer service hotline at 1-800-373-4594. They are available Monday through Friday from 8:00 am to 6:00 pm Central Time.
• Email: You can also reach out to Trek’s customer service team via email at [email protected] . They strive to respond to all inquiries within 24-48 hours.
• Online Form: To streamline the warranty claim process, Trek provides an online form that you can fill out on their website. Simply visit www.trekbikes.com and navigate to the “Warranty” section to find the form and submit your claim.

When contacting Trek for warranty-related inquiries, be prepared to provide the necessary information, such as your contact details, bike model, serial number, and a description of the issue or damage. This will help expedite the warranty service process.

Whether you need a replacement part, repair service, or have a general question about your Trek bicycle’s warranty, the Trek customer service team is committed to providing excellent support to ensure your satisfaction. Don’t hesitate to reach out to them for assistance.

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Trek/Bontrager/Electra/Diamant Limited Warranty

We've Got You Covered We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below. First Things First Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you. Lifetime Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner Bontrager wheels with carbon rims 2 Years Apparel Parts and accessories Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components Bontrager wheels with alloy rims Paint and decals Subsequent Ownership Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required. This Warranty Does Not Cover Normal wear and tear Improper assembly Corrosion Improper maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty Cosmetic scratches or non-structural blemishes on Bontrager carbon rims or wheels This warranty applies to: • All model year 2020 and newer bicycles • Parts and accessories purchased after August 1, 2019. Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details . This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.

Trek Care Limited Warranty | Trek Bikes

We've Got You Covered   Every new Trek bicycle comes with our industry's best warranty and loyalty programme – Trek Care. Once your Trek Bicycle is registered, the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle with a warranty against defects in materials and workmanship, as stated below: First things first Contact an authorised Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required. Find a Trek retailer LIFETIME   Frames for the lifetime of the original owner (except forks, the Session, Scratch, Slash and Ticket model frames, and the swing arms on all full-suspension bicycles) 5 years   Swing arms on all full-suspension bicycles (except the Session, Scratch and Slash model frames) 3 years   Session (aluminium), Scratch, Slash and Ticket model frames and swing arms 2 years   Session (carbon) model frames and swing arms RIDE+ motor, controller and battery pack (or 600 charges, whichever comes first) All original Bontrager forks, parts and components (except consumables such as tyres and tubes) 1 year   Paint and decals This warranty applies to 2012-2019 model bicycles and only covers Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted. THIS WARRANTY DOES NOT COVER:   Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse or neglect Labour charges for part replacement or changeover This warranty is void in its entirety by any modification of the frame, fork or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original owner and is not transferable. This warranty applies only to Trek bicycles purchased through an authorised dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorised dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail. For 2011 and older model bicycles, please consult your owner’s manual or contact us or an authorised dealer for the applicable warranty. TREK CARBON CARE   Sometimes accidents happen and you may need to replace a non-warranty damaged frame or part. That's why we made the Trek Carbon Care Programme. We know how much you love your Trek bike and understand the burden of having to replace a non-warranty damaged bike frame or part. This programme can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorised dealer for details.

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Trek/Bontrager/Electra Warranties

Trek Care Limited Warranty

We've Got You Covered Every new Trek bicycle comes with our industry's best warranty and loyalty program - Trek Care. Once your Trek Bicycle is registered the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below: First things first Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Lifetime Frames for the lifetime of the original owner (see exceptions below)

5 years Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years Session and Slash carbon frames and swing arms All rear suspension linkage components, including bearings, rocker link, and hardware electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first) All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year Paint and decals

THIS WARRANTY DOES NOT COVER: Normal wear and tear Improper assembly Improper follow-up maintenance Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold Damage or failure due to accident, misuse, abuse, or neglect Labor charges for part replacement or changeover Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2011 model and newer bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2010 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

TREK CARBON CARE Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorized dealer for details.

To make a claim Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Register your new Trek

We register all new bike purchases (of TREK bicycles) at the time of the purchase, but if you find yourself in need of registering your new TREK bicycle yourself, you can do so at https://www.trekbikes.com/us/en_US/productRegistration/ .

Unconditional Bontrager Guarantee

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Crash Replacement Guarantee

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

Carbon Care

Accidents happen. we're here to help..

We want you riding your bike safely, so we make it easy to replace a damaged carbon frame or part through Carbon Care, a program exclusive to Trek owners. Through Carbon Care, Trek offers a significant discount to replace a damaged carbon fiber frame, fork, or part.

What is carbon fiber?

Carbon fiber is a lightweight, strong material, making it the material of choice for the manufacture of high-performance bicycle frames, forks, and other parts. Trek has been making carbon fiber parts since the early 1990s with our OCLV (Optimum Compaction Low Void) process. Carbon fiber is also used by many other industries, including automotive and aerospace.?

Carbon fiber is not indestructible

But like anything, carbon fiber is not indestructible, and not all damage to carbon fiber will be visible. Compare a carbon fiber part to a metal part. When you damage a metal part, it will bend or deform. When you damage a carbon fiber part, it could break or it could conceal damage from the naked eye. In other words, just because a carbon part looks normal after an impact or accident does not mean that it is safe to ride.

How can carbon be damaged?

While it is impossible to list all of the scenarios that can cause damage to a carbon fiber part, below are a few examples. If you experience any of the following, stop riding your bike immediately and take it to an authorized Trek retailer to replace the damaged part: • You hit something in the road while riding - a curb, guardrail, pothole, parked car, or anything that causes the bike to stop abruptly. • An object becomes stuck in the front wheel, causing the bike to stop abruptly. • You get hit by a car or truck. • You have crashed your bike and it does not feel or sound “right.” • Your bike is in a roof rack when you drive your car into a garage. Of course, your specific scenario may be different. Remember, any carbon bike part has the potential to be damaged by a crash or impact. There are tests that can help determine if a carbon part has been damaged, but here is the bottom line: if your carbon frame, fork or part has been potentially damaged and you have any doubt about its integrity, you should replace it.

What to do if your bike may be damaged

If you suspect your carbon frame, fork, or part has been damaged in any way, follow these simple steps: 1. Stop riding the bicycle. 2. Take the bicycle to an authorized Trek retailer. Don’t know who your closest retailer is?  Click here  to find out. 3. Replace the damaged frame or part through Trek Carbon Care. Ride Safely. For more information, see your retailer or read your Owner’s Manual.

Carbon Care Wheel Program

Confidence in carbon.

Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheelset or carbon road bike wheelset is the fastest, easiest, and most impactful way to improve the ride quality of your bike. Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride, and dramatically improve responsiveness—all without sacrificing strength or durability. We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Program. The parameters of the program are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free*. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner*.

Program details

The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase. For the first two years If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases. After two years We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below. Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage. • The repair of a damaged wheel (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs • A complete wheel replacement * Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for details including a list of wheels covered by the program, current availability, pricing, and shipping quotes.

To make a Warranty claim

Contact an authorized Trek retailer or distributor (such as Scott's Bicycle Centre, Inc) to initiate a warranty claim. Proof of purchase is required.

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Trek Frame Warranty?

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Hi, As you guys all probably know, most Trek frames have a lifetime warranty (which is one of the reasons I bought one). Anyhow, my 2008 Trek 6000 frame is starting to crack around the bottom bracket welds/chainstays, and I was wondering how I go about getting the frame warrantied, so I can receive a replacement. Thanks, Cody  

Contact your Trek dealer?  

Go to where you originally bought the bike if thats not possible go to your lbs (one that sells trek bikes) and they'll be able to help you out if your the original owner of the bike.  

Hi, I just took my frame into where I bought it, and they gladly helped me out. The only issue I have is that I was planning on attending GnomeFest bike festival in Wisconsin next weekend, but a new frame won't be here for 2-3 weeks :madman: Anyhow, I've heard from a few posters here that sometimes the dealer upgrades your frame for free (say from a 6000 to an 8000). Any tips on getting this done :thumbsup:  

it's just luck of the draw, they aim to give you the equivalent tier of what you have, but based on stock they may give you an upgrade. I've never heard of them giving someone less than what they had.  

Pretty much what he said. They don't ever give a downgrade. You'll get a 6 series unless the warranty department is out of them, next step would be 8000 series, if for some reason those aren't available, you would probably get a 9.7. Unlikely, but its happened before when Paragons and Xcals were breaking faster than warranty could get them and people were getting Superflys.  

Alright, My local dealer came me an eta on the new frame at 2-3 weeks, but I realized that I only live about an hour from their headquarters in Waterloo Wisconsin. I'm going to call them in the morning (if I can find the number), but I'm hoping I can just bring my frame to them and hopefully they'll replace it on the spot for me.  

My 2003 8500 just cracked around the same place! Im going to bring it in today.  

Well, I guess they simply don't have any frames around to give me, (at least a 6000), so I'm going to have to wait until october for sure. Good luck on getting yours though!  

Wow! Wait till October! That sucks. I hope they have a frame for me. It's going to winter soon.  

Trek Corp HQ: 920-478-2191  

UPDATE: Hi guys, I actually called up trek personally, and instead of dealing with LBS, I talked to one of their reps "Will", who was extremely helpful. He found a frame in the size I wanted (the lbs ordered the wrong frame size actually), and had the frame shipped to me ASAP. When I say ASAP, I mean I called Monday morning, and picked up the frame from the LBS on Tuesday night. I originally had a 2008 Trek 6000 hardtail that broke, and they shipped me a Trek 8500 instead!  

wow that's pretty sweet.  

New Frame under Warranty Make sure you go online and register that new frame!! Awesome, not only did you jump up models you also jumped model years, probably a 2010 or 2011!!! They exchanged my 2010 EX7 for an 2010 EX9 complete with a better rear shock!!!  

if you buy the bike new, and have the original receipt, what happens if you don't register the frame online?  

register that new serial number! I too dealt with Trek direct at the factory, they told me to make sure THIS new frame is covered by registering the NEW Serial Number on the bottom brack shell. Otherwise, they'll only have your old Serial Number which should have been destroyed or return to the factory when you turned it in. Your receipt is for the original bike/frame, not the new replacement so if you break the new one, you may not be covered. It's just CYA (Cover Your Assets)!!!  

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Trek frame warranty question?

XTC SPECIAL wrote: What if you get the bill of sale from the first owner and the bike has not been registered by the first owner.? I did and registered the bike on line my self.

ALaPlage wrote: Trek do offer a good frame warranty however it is only for the duration of ownership of the original owner. .

FunBus wrote: ALaPlage wrote: Trek do offer a good frame warranty however it is only for the duration of ownership of the original owner. .

FunBus wrote: i stand corrected. This is the first warranty i have seen which openly states it is for the lifetime of the purchaser - every other warranty i have come across is for the expected lifetime of the product.

smidsy wrote: FunBus wrote: i stand corrected. This is the first warranty i have seen which openly states it is for the lifetime of the purchaser - every other warranty i have come across is for the expected lifetime of the product.

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• This topic has 11 replies, 10 voices, and was last updated 12 years ago by rewski .
• How does the Trek frame warranty work?

Just put a large crack on my 9.9ssl frame 😥

Bang in the middle of the racing season, so not good.

So what happens next?

I’ll take the frame to the dealers tomorrow, (in Sweden not the UK), and they’ll do/should do what?

I suspect the each countries importer is going to have different procedures, so not sure many here will know

I mean, you can’t quite imagine the same timescales/efficiency in – say – Italy and Germany can you? 🙂

From my experience (uk dealers) things happen pretty quick. I broke my old liquid frame, took it to dealer and they contacted trek. Didn’t have a new replacement frame in stock but sent me an ex -press frame until one came. Only took 2 weeks for new frame to come in the end. Great warranty and customer service.

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Only through dealer. In my case they first sent a photo to trek, who then requested to have frame sent to them before authorizing replacement. Took a while for me as no UK stock.

if it were the UK, it works as follows, i have had the misfortune to need to rely on it once.

Go to Shop, helps if you have proof of purchase, the warranty is for the purchaser after all Shop will contact Trek frame gets sent to them. They say yes or no to warranty. They might offer a crash replacement if the damage is user inflicted, i looked into this on my Top Fuel when i dented it but due to the time involved ( this was the year Trek never released a Top Fuel) and the fact i trashed all the components i just bought a new one instead. New frame arrives.

In my case the Lemond frame was no longer made, there was no similar steel frame imported into the UK, so Trek through the shop gave me a choice of 6 colours and then sprayed a frame and fork and shipped it from the states. The fact the original frame was 525 and the new one True Temper Platinum OX, suited me just fine.

Took 8 weeks in all i seem to remember. Which from the day i noticed the crack to having a nice new frame and fork to play with. As yours is more recent and not so unusual i would hope that Trek carries a warranty frame in stock.

Thanks, one of the reasons I bought the frame was the reputation Trek had with their warranty, even for those who race.

I’ll report back tomorrow.

My experience was cracked fork, took it to shop, shop called a week later with a new fork.

The fork was 9 years old…

Excellent customer service.

Frame broke Thursday last week.

I dropped the frame off at the dealers on the Friday with original paper work and photo evidence.

Dealer contacted Trek Europe then Trek USA

Supplied more photo’s

Heard nothing

Out of the blue a new 2011 frame arrived at the dealers yesterday and they are even being reimbursed by Trek to built it for me. http://www.trekbikes.com/us/en/bikes/mountain/cross_country/9_series/elite_9_9_ssl/#

Hopefully I’ll pick it up built next Wednesday.

Fantastic customer service. Very pleased I’ve recommended Trek to three friends who’ve gone on and bought them.

Result, good service that.

Good service…………..

I think someone should have a word,

particularly in Gary Fisher’s ear,

and tell them that it’d be rather better if their bikes didn’t break

I’m going through the same experience with trek, fortunately Evans are sorting it, they needed proof of purchase and photo of the break, trek are replacing with another frame and paying for mechanics costs, it’s taken 3 weeks so far, still no sign of frame from trek, this is the third time the frame as broken.

The topic ‘How does the Trek frame warranty work?’ is closed to new replies.

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Trek Domane frame crack voids warranty: "abnormal riding"

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My Trek Domane showed cracks on the down-tube around the front derailleur after six months of riding with zero crashes. The dealer and his Trek rep both looked at it and agreed that it was a valid warranty claim, with no doubts whatsoever. We sent the frame back to Trek, and Trek denied the claim saying the cracks were due to "abnormal riding". The head of warranty service at Trek told me that I had thrown the chain, evidenced by a small paint mark on the sprocket, and this was possibly what caused the cracks. He said it was not a Trek issue, but due to my "abnormal riding", which he could not define, reiterating that he was not positive that the "chain event" caused the cracks. I asked him to define normal riding, and/or abnormal riding, but got nowhere. Pretty fragile frame, I'd say, as I only weigh 150 lbs. From this experience I presume that Trek's warranty is worthless. A thrown chain five months previous to the cracks showing up "maybe" caused a "total failure" (Trek's words) of the frame, and they would not send my frame back to me. The cost of a new frame is on me. This is my fifteenth Trek bike including kid's and wife's bikes. It's also my last.  

Uh, its your frame and by law they must send it back. I am not buying it.  

Me either. I've not had experience with Trek's warranty, but refusing to send your frame back or compensate you puts them in an indefensible legal position over what must be a small (to them) problem.  

I guess that answers the perenial Trek question. scott s. .  

They cannot "not" send your frame back. You bought it. They just want to keep it to study it and prevent future failures like this, a large recall/class action lawsuit. Ask for the frame back. When you take your car in to be fixed, whether they can fix it or not they don't keep it.  

Good luck. Trek says it is not safe to ride, and will not send it back. My dealer bought a new one for me, expecting to get a refund when the warranty went through. Trek won't refund the dealer's money, so I am expected to pay the dealer. We're both screwed.  

Suspicious that this is the OP's first post. Maybe there is something more here than meets the eye.  

Sorry dude, you are now obligated to fight this BS and carry on... we, the greater RBR community, want that damn frame back in your hands!  

sturmeytrek said: A thrown chain five months previous to the cracks showing up "maybe" caused a "total failure" (Trek's words) of the frame, and they would not send my frame back to me. The cost of a new frame is on me. Click to expand...

post = 1 Not saying trolling....but smells funny...... I had an issue with the infamous BB in the 2008 madones. Trek replaced my frame. I do have some paint cracks in now, but they are surface. There seems to be more to this story. If not (it is as you say), call a higher up in the company and see what the shop can do for you.  

Time to make a formal written request for return, followed by an attorney asking the same.  

It gets worse. They are charging me $700 for the frame, which I understand to be a discounted price. But they wouldn't send my dealer a red and white frame like the original, but a black and silver one. I had to replace the seatpost, seat, cables, stem, tape, and water bottle holders which were now the wrong color.  

sturmeytrek said: It gets worse. They are charging me $700 for the frame, which I understand to be a discounted price Click to expand...

Frankly, if it's not safe, I'm not going to use it anyway. Something about screaming down Mt Diablo at 40 mph on a cracked frame does not a appeal to me.  

Sadly, you've all been trolled. Myself included.  

I'm trying to look at it your way Bill, but the frame cracked for no identifiable reason. Clearly it was fragile in that spot. By the way, the replacement frame has a very different connection mechanism between the downtube and the derailleur, and it's supposed to be an identical frame. It also has a plastic piece on the sprocket to guard against chain-suck, which the first frame did not have. They made these engineering changes for a reason, so there's no doubt that they knew this was a potential problem.  

It sounds like the replacement frame is a newer model year. As far as I know bike manufacturers don't change their frame designs mid-season. This could also help explain why the paint scheme is different (new model year). If Trek is selling the new frame to you at a discounted price as part of their crash replacement program, they're keeping the old frame. That's the way it usually works. I'm guessing you had agreed to this or the LBS made that choice for you without telling you. If, in fact, there is a design issue with the old frame, there should be a lot more people complaining about it and there might be a recall. Do your research.  

My LBS had a Madone 5.2 frame that came out of the shipping box with scuff marks on the side of the head tube. Not scratches. Not cracks. Just scuff marks. So minor that a less observant shop might have missed them. Trek sent a replacement frame.  

There are major holes in this story. I've dealt w/ Trek warranty for years and this is complete crap. The OP is still not telling the whole story.  

Yeah, I am telling it straight amigo. I'm as baffled as anyone, as is my dealer. Maybe I should ask the dealer for his invoices and credit receipt from Trek for the replacement frame before I pay him, which I will do as he should not be penalized for trying to help me out. But I did talk to the Trek head of warranty for a long twenty minutes, and he was anything but cooperative about it, and confirmed the warranty denial in no uncertain terms.  

People often start posting on internet forums when they run into a problem. It shouldn't make them suspect. (I've been biking since the early 1980s, and broke a Bianchi frame somewhere around 1988 BTW -- replaced without any fuss, although it took many months to get a new one). I just registered to get advice about a how to deal with a different thing breaking -- my ankle). I've bought over 10 Trek bikes for me and the family over the last 25 years, primarily because they are built well. I would be rather irate if this happened to me. Who the hell hasn't thrown a chain off the sprocket?  

sturmeytrek said: This is my fifteenth Trek bike including kid's and wife's bikes. It's also my last. Click to expand...

Probably meant seat tube.  

I agree, this poster even though he is new, doesn't sound fishy. I have seen this posted here before about them seizing frames. Lots if times people don't post until they are angry. A troll would have just kept saying that trek stole his frame. This guy isn't. It used to be warranty frames were rare. Now it seems a common problem as these bikes are pushing the weight envelope. Bill  

I would guess that the reason they "seize" the frame has to do with product liability, if the buyer decides to ride it anyway and it falls apart under him on one of those 40 mph descents. Or decides to sell it to an unwitting buyer and the same thing happens. Not saying the OP would, but there are people who'd do that.  

A few month ago a rider on a ride dropped the chain on a climb. The chain hit the right chainstay and cracked that sucker. Frame was total of course. Despite what anyone says about how tough carbon fiber is, how resilient it is, steel is still real when it comes to durability!  

Amen brother! I had my share of cracked carbon in the past. Steel will last....and give a great ride too.  

Yeah, cus steel never cracks... http://forums.roadbikereview.com/bikes-frames-forks/steel-frame-crack-downtube-now-what-219002.html http://forums.roadbikereview.com/bikes-frames-forks/cracked-casati-steel-frame-can-fixed-262925.html Worth fixing minor crack in steel frame? Deep DT crack -Steel frame commuter - I keep breaking my road frames - why? - Bicycles Stack Exchange  

DaveWC said: Yeah, cus steel never cracks... http://forums.roadbikereview.com/bikes-frames-forks/steel-frame-crack-downtube-now-what-219002.html http://forums.roadbikereview.com/bikes-frames-forks/cracked-casati-steel-frame-can-fixed-262925.html Worth fixing minor crack in steel frame? Deep DT crack -Steel frame commuter - I keep breaking my road frames - why? - Bicycles Stack Exchange Click to expand...

Yeah Trek sucks! Life time warranty my arse. They wont even replace my $60 flea market found heavily corroded Trek 2200 with a new shiny Madone. In all seriousness you are doing the right thing, call them out. I would expect nothing short of great customer service from a large bike manufacturer like Trek. I think they owe you a new frame, period.  

You have absolutely no clue what is really going on w/ the OP's situation. You've read only his side of the story which is full of holes and sounds nothing like the Trek warranty process i've used for years. The ONLY people that know the complete story are the OP and Trek warranty. You're spouting off that he should get a new frame, "period" and you have no idea what really going on. People like you give people like me (shop employee) grey hair. Given your (and everyone else on this thread) rather complete lack of knowledge of the situation, you're really not even entitled to an opinion.  

Of course steel is real. It's a meaningless statement though, all bikes are real. Choose your frame and go with it. Seems infantile to say that because you prefer one frame type it's better than others. All bikes crash & all bikes fail. In this case the OP says he's had 15 Treks and now he's had a problem so all Treks suck. It's funny. btw, where did the OP say this frame was carbon?  

actually i'm assuming it's carbon lol most treks I see are carbon around here, they're like all over the place. In fact it's hard to find a new bike around here that is not carbon. So my bad if it ain't carbon. But I've seen carbon chainstay cracked that wouldn't happen on a steel. And it's not infantile to say one frame material is better than another. I stated my opinions why I think one material is better, remember it's my opinion. How is expressing opinion over frame material been seen as infantile? I'll bet you didn't see the pics of my Casati frame which was repaired in that thread you listed.  

All of the carbon bashing just gets tiring. Now even in a thread where the OP hasn't said the frame was carbon, it becomes a carbon bashing thread. Trek bashing too. Oh lordy, and here I am riding a carbon Trek.  

I think you are taking what I wrote and turning it into a defensive debate that is not remotely on my mind.  

Absolutely there are many people who would ride or resale a frame and put the issue onto someone else. And yes steel fails. But not from scratches. Bill  

This is a sad situation for a company that use to pride themselves on making great bikes and standing behind them. I was at an LBS in town today that sells Trek, a customer had the same issue as you, the employee in charge of warranty repairs said he should get a free frame based on the fact that the frame had not been in a crash...like you Trek denied the claim. I didn't hear what caused the cracks so can't say if Trek used the same excuse as they did with yours but it could be a pat answer. This isn't (edit, forgot the ending two letters!) the first time this has happened with Trek, unfortunately due to the fragility of CF, especially those made in China, a lot of manufactures are coming up with excuses not to pay the warranty claims. After buying 15 Treks I doubt seriously if Trek cares if you don't buy another, they made their money off of you, plus their so large what's a few dozen mad customers a year matter to them? When they were a small family run business they cared, not any more. Try a Lynskey titanium bike next time, they ride better than CF, you will never have to worry about cracks or the possibility of the chain creating some sort of damage, or worry about abnormal riding damage.  

froze said: This is a sad situation for a company that use to pride themselves on making great bikes and standing behind them. I was at an LBS in town today that sells Trek, a customer had the same issue as you, the employee in charge of warranty repairs said he should get a free frame based on the fact that the frame had not been in a crash...like you Trek denied the claim. I didn't hear what caused the cracks so can't say if Trek used the same excuse as they did with yours but it could be a pat answer. This isn't (edit, forgot the ending two letters!) the first time this has happened with Trek, unfortunately due to the fragility of CF, especially those made in China , a lot of manufactures are coming up with excuses not to pay the warranty claims. After buying 15 Treks I doubt seriously if Trek cares if you don't buy another, they made their money off of you, plus their so large what's a few dozen mad customers a year matter to them? When they were a small family run business they cared, not any more. Try a Lynskey titanium bike next time, they ride better than CF, you will never have to worry about cracks or the possibility of the chain creating some sort of damage, or worry about abnormal riding damage. Click to expand...

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Warranty: sometimes things break – why you should check out your bike's warranty, what's covered, what's not + tips for making a claim

First Published Jun 7, 2020

Chances are that warranty isn't top of your list of considerations when buying a new bike because, well, it's not the most fun thing ever – but it could be crucial if an issue develops. Here's what is and what isn't likely to be covered by the warranty, how they vary between brands, and some tips for handling a claim.

What's covered?

Have you ever read the warranty covering any bike you've ever bought? A few hands have gone up, but most people are staring at their shoes! Brands always publish warranties on their websites and you'll probably have got a copy with your bike but, let's be honest, they never make exciting reading. Most of us only check out the warranty if an issue comes to light, but that could be a mistake.

Specialized's current warranty says, "We stand behind our frames — forever. This means we offer a lifetime warranty to the original owner against structural defects in material or workmanship on ALL models of Specialized-branded frames and forks." 

We'll come back to warranty duration later . Warranties usually apply only to the original owner although with Specialized, if you're not the first owner you're eligible for a two-year warranty from the date of the initial purchase. Whether you're the first or a subsequent owner, you're going to need the original proof of purchase to begin any warranty claim.

You'll always find something in the warranty along the lines of Specialized's "structural defects in material or workmanship" phrase. In other words, the bike brand is only going to be accountable for problems that are its own fault, not surprisingly. 

What's covered by a road bike warranty is usually pretty straightforward but things can sometimes be more complicated with mountain bikes. 

With Cannondale , for example, most frames are warrantied "for the lifetime of the original owner" but "frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles" (covering extreme jumping or downhill grades on rough trails at speeds in excess of 25 mph) have a three-year warranty. Then swing arms, chainstays, seatstays, and shock links of full suspension frames have a five-year warranty.

If you're buying a bike that falls into that sort of category, check the small print first to make sure you're getting what you expect.

Most road bikes have a fork from the same brand as the frame that's included in the warranty, although occasionally for a shorter period. Merida frames have a lifetime warranty , for instance, while it's limited to five years for rigid forks. However, if a mountain bike's suspension fork comes from a third-party brand it won't be covered by the same warranty ( more on component warranties in a mo ). 

If the bike brand specs in-house components on its bike, you'll usually get some details about these in the warranty. Giant, for example, offers a lifetime warranty on most frames and all rigid forks, but the warranty is limited to a year for Giant-branded parts.

What isn't covered?

Do some more reading and you'll find details of what's not covered by the warranty. In Specialized's case this includes damage caused by "crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use".

Crash damage – like this to the bike of paralympic cyclist Simon Richardson, who was knocked off during a training ride – obviously isn't a warranty issue

Some of those are pretty clear. If you're involved in a crash, the brand won't pick up the tab. Crack your road bike's frame jumping a set of doubles and that's improper use; you're not going to argue your way out of that one.

Other things are less black and white. 'Excessive use', for example, is open to interpretation.

You'll often find something in the warranty saying that the paint finish and decals are covered for about a year, but that doesn't include scratches.

Speaking of paint, Pinarello's warranty explicitly excludes "products that have been even partially repainted" so you might want to check your own bike's warranty before you book it in for an expensive custom finish.

Wear and tear isn't covered by the warranty – that's just life!

Many warranties give a long list of parts that are prone to gradual damage as a result of normal riding, and this isn't covered by the warranty: bearings, brake pads and the like.

Cracked frame

What about a crack in the frame?

"It’s difficult to say for certain, but there are a few identifiers to tell whether a crack is a genuine warranty claim caused by fatigue over time or another issue," says Giant's warranty manager Russell Davies.

"For example, carbon almost never cracks straight unless via impact, because the crack will take the path of least resistance. That is a key identifier. Also, the general condition of the bike is taken into account, as poorly maintained parts can lead to frame issues and this can cause a problem. Even if people think they were ‘just riding along’, their negligence on maintenance can actually be doing damage without them knowing. 

"Over time our warranty team’s knowledge helps us understand where the ‘common’ fault areas are on different models and the most common places for cracks to occur – perhaps where the carbon layup is slightly thinner. That can help to diagnose a genuine manufacturing crack versus a crash which can be in unnatural areas where there is less load on the frame.

"The number one rule is to keep your bike clean and well tightened/oiled/greased. Replacing wear and tear parts frequently is not only good practice, it will definitely help a warranty claim if a problem should occur down the line."

Turbo trainers

Another thing to bear in mind is that a few brands explicitly state that you shouldn't use certain bikes on a turbo trainer.

Seven Cycles, for example, says, "All frames with carbon seatstays are optimised for normal road riding conditions and not designed for fixed stationary trainers. Use of a stationary trainer with any clamping mechanism will void the frame’s warranty."

Is it okay to use your bike on a turbo trainer?  

Canyon used to say something similar but it now provides a list of models approved for use on turbo trainers , including the Aeroad, Ultimate, and Endurace road bikes. 

Warranty duration can vary considerably. Brands such as Specialized and Trek offer a lifetime warranty on their frames, while five years is common too. 

British bike brand Ribble offers a five-year warranty on its steel and titanium bikes and three years on carbon and aluminium.  BMC gives you a warranty of three years which it will extend to five if you register your purchase online within 30 days. Other brands do something similar, so make sure you take the time to fill in your details or you could be kicking yourself later on. 

"We offer a two-year warranty period from the date of delivery, and then an additional four year guarantee," says  Canyon's sales and customer service manager Aaron Budd. "The explanation of these is clearly defined on our website ."

"We actually see a  minimal rate of warranty or guarantee cases, and this is due to our extensive product testing and quality control carried out at our HQ in Germany. For example, every single carbon fork, cockpit, seatpost or handlebar we produce is CT scanned to check the quality at our facility in Koblenz, and are have a unique QR code should we ever need to review this in future. Our frames are scanned in the same way, but in batches, ensuring we offer the best product without extending production times."

Does the length of the warranty indicate a brand's confidence in its own products? Bianchi 's Andrew Griffin says that's not necessarily the case.

"It's misleading to look solely at a lifetime warranty as a mark of quality," says Andrew. "Most manufacturers have to work to the same quality standards and a number of them, ourselves included, work to a standard that is twice that required. 

"The main consideration is length of ownership. A particular brand may have an average length of ownership of three years, whereas Bianchi's is seven years. It's fairly safe to offer a lifetime warranty when your average customer has sold the bike after three years."

Most issues covered by the warranty come to light much sooner than that.

"It is very rare for a manufacturing defect to appear after the initial year or so," says Giant's Russell Davies. "However, it does occur and we will always honour anything that is a genuine fault.

"We have had limited lifetime warranty on frames available since 2012. Prior to that we had 10 years, and prior to that five years. If a consumer finds an issue, Giant will of course look at this under the terms and conditions of the warranty agreement and we have on occasion replaced a frame up to 10 years old. The current policy has not been running for longer than 10 years, but if in the event we have an issue beyond that time we will of course look at the frame."

Third party components

As mentioned above, bike warranties don't cover components from third parties like Shimano or SRAM, for instance.

The groupset manufacturer's warranty doesn't cover the gradual wearing of you chain, chainrings and sprockets but you might turn to it if, say, your shifter just stops working six months down the line.

We won't go into component warranty in much depth here but Shimano, for example, warrants that its products are "free from defects in materials and workmanship under normal conditions and reasonable use" for two years in most cases, and gives a three-year warranty on top-level Dura-Ace road and XTR mountain bike products. All the usual type of caveats apply: the product mustn't have been modified, used for rental purposes, damaged in an accident, and so on.

"Despite the number of branded components on bikes, it's not always down to that bike brand to support the component warranty," says Bianchi's Andrew Griffin. "If there's no UK support from the particular brand then we'll happily cover it, but most component brands we use have UK distribution and they are best placed to handle the warranty."

What if you've bought your bike direct from the brand?

"Like any local bike shop, we also facilitate warranty or service on all the components supplied as stock specification on our bikes," says Canyon's Aaron Budd. "The warranty terms vary between manufacturers, but our technical service team are here to handle all enquiries promptly and confirm the options available.

"We handle this in the UK, and once your request is registered, we provide the relevant return instructions and references to get the component(s) back to the UK Service Centre so we can process this on your behalf."

Starting a warranty claim 

If you think you have a warranty issue, you should first contact the dealer from whom you bought the bike, rather than the brand.

"Any warranty claim has to start at the dealer and the consumer should have their proof of purchase with them," says Bianchi's Andrew Griffin. 

"The issue is discussed and, if deemed a warranty by the dealer, the bike is photographed and the photos forwarded to us. We make an initial appraisal, but if we're not certain if it is a warranty we ask for the bike to be returned to us and we'll do a physical inspection. 

"If we still can't determine whether it's warranty or not we'll send it to [Bianchi's HQ in] Italy for inspection and suggestion of resolution. In some cases where we've determined it's not a warranty, the consumer can insist the bike is sent to Italy but it would be at their cost. If Italy then determines it is a warranty, the carriage is refunded. That's happened so rarely I can't remember the last time. 

"In most warranty cases – and we don't have that many, thank heavens! – we resolve the issue quickly and everyone is happy. In some cases we have to offer an alternative frame (if the warranty frame is no longer available or the colour has changed) and that can take a little longer."

Bear in mind that not buying from a local dealer could make things more difficult in the event of a warranty issue. Your contract is with the dealer who sold you the bike. Any authorised dealer could handle the warranty process but they're at liberty to charge for their work. In these days of internet shopping, it can be a point of friction when consumers who have bought on price from a dealer some distance away find they have to take a trip back, or ship the bike at their own cost. The warranty doesn't cover this.

Here's something that could be even more problematic. In some cases, a grey import – all perfectly legal, but not through a bike brand's official distribution network – is already technically secondhand, so no warranty applies. Then it comes down to whether that grey importer is willing to cover any perceived warranty. 

If you bought your bike direct from the brand – as is the case with Canyon , for example – then your contract is obviously with that brand. 

"What might come as a surprise to some customers is that we have a dedicated technical service team here in the UK to handle all after-sales queries including warranty and guarantee," says Canyon's Aaron Budd.

"We appreciate customers can’t pop in to their local bike shop to enquire about warranty with Canyon, but we have a specific contact form to get in touch with the team, as well as our live chat service which enables the customer to talk to us in real time.

"All warranty and guarantee cases are handled exclusively here in the UK. This means we can easily get the bike here for inspection should this be required, either by courier at our expense, or the customer can drop it into our UK Service Centre. If you are sending your bike back to us, we include some useful re-boxing videos on our website to help get it to us safely."

Giant's guidelines for warranty claim

We asked Giant if there were guidelines that cyclists should follow to make sure a warranty claim goes as smoothly as possible, and what we should avoid doing. They put together these suggestions (with reference to Giant, obviously, but the same will hold true elsewhere):

1. Contact your Giant retailer and arrange for them to view your bicycle. Ideally deal with the original retailer but you can deal with your local retailer. This way they will be expecting you and will have made time for you.

2. Take your complete bicycle. Giant will not accept a warranty claim without the complete bicycle in store as we require images of the complete bicycle

3. Take proof of purchase. Unless you have proof of purchase and are the first owner of the bicycle, Giant will not look at your bicycle under the terms and conditions of the warranty agreement

4. Tell the truth. At Giant we have over 60 years of experience in our after-sales department. We know!

5. Be nice! We all love bikes and having an issue with our bike or being without one is very frustrating but it’s not the retailer's fault and it is not the guy on the end of the phone's fault. The reason we offer a limited lifetime warranty is to get you back on your bicycle as soon as possible and we’ll endeavour to do that, but shouting doesn’t help!.   What not to do

1. Don't walk in to your bike shop with your bike without arranging a consultation. Without a pre-arranged appointment your retailer may not have time to deal with you or may be in conversation with another consumer. This can quite often lead to friction, exasperation and, on occasion, an unwillingness to help from the retailer.

2. Don't contact Giant direct for a warranty claim. While we are happy to discuss any issue you have and/or any technical questions, it’s impossible to call a warranty over the phone. We need it in with a retailer with a mechanic's eyes on it to start the process.

3. There's no point chasing your warranty claim through Giant UK. Again, while we are happy to talk, in our experience (which is quite a bit) this never goes well and quite often causes delays, confusion or miscommunication. Talk to your retailer. Giant will only confirm the details of the warranty with the retailer.

4. Please don't make demands. You should read your warranty agreement and know what it covers. It doesn’t cover loss of earnings, travel costs, injury claims... The warranty is not a personal insurance policy, it covers the bicycle.

Crash and out of warranty replacement programmes

If damage to your bike isn't covered by the warranty – it falls outside the time limit, for example, or it occurs as a result of a crash – many brands offer replacement parts at reduced prices.

"We offer a crash replacement service ," says Canyon's Aaron Budd. "We appreciate accidental damage can happen, whether it’s on or off road, and offer reduced pricing replacement frames or selected Canyon components if you’re the original owner and it’s within three years of purchase.

Pinarello's 'Crash Replacement Program' applies for five years from initial registration, and Cube has a Crash Replacement Service that applies specifically to carbon frames and forks. Specialized has an 'Assisted Replacement Program' too.

Not all brands publicise similar schemes so it's worth asking about one if your warranty claim is turned down.

Consumer Rights Act

Whatever the warranty on your bike, the Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality (it came into force on 1st October 2015; the Sale of Goods Act  covers products bought before that time). You're entitled to a complete refund for 30 days after purchase on anything that's not up to standard. 

From 30 days to six months after purchase you're entitled to ask that a faulty product is repaired or replaced. 

The Consumer Rights Act says that goods should last a reasonable length of time, and you could be entitled to some money back on faulty goods for up to six years. If a repair fails and you want a refund, the seller is allowed to deduct some money to account for wear and tear.

Bike brand warranties

Here are brief overviews of the current warranties offered by some of the larger bike brands. Older bikes from these brands are in some cases subject to different terms. These terms apply to the original owner except where stated, and require proof of purchase.

These bullet points aren't exhaustive and aren't intended as a substitute for reading the full warranty of any bike you're considering. Click on the brand name to go to the full warranty.

BMC  • Frame: 3 years • Paint: 2 years • Other BMC products: 2 years • Buyers of a bicycle from Model Year 2011 onwards have the option of registering their frames within 30 days after purchase with a BMC retailer on the BMC website, which will extend the warranty period for the frame from 3 to 5 years. 

Boardman   • Frame and forks: lifetime  • Parts, components and accessories: 1 year 

Brompton   • Frame: 5 years • Other parts: 2 years

Cannondale   • Most frames: lifetime • Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: 3 years  • Paint and decals: 1 year • Cannondale branded components: 1 year

Canyon   • Frame: 2 years (independent of owner) • Frame is also guaranteed for 6 years for the first owner only

Cervelo   • Frame: lifetime

Colnago   Frame: 2 years (if not registered within 10 days of purchase) Frame: 3 years (if registered)

Cube • Aluminium frame: 6 years • Carbon frame: 3 years • Dirt bike frames: 2 years

Genesis   • Aluminium frame: 5 years • Carbon frame: 3 years • "The warranty... will only be granted if an inspection is carried out demonstrably once a year at an authorised Genesis dealer."

Giant/ Liv   • Most frames: lifetime • Rigid fork: lifetime • Downhill MTB frame: 3 years • Paint and decals: 1 year • Other Giant-branded parts: 1 year

Merida   • Frames: lifetime (rider weight limit 120kg) • Rigid forks: 5 years • Rear suspension components: 2 years • Merida-branded components, including paint and finish: 1 year • "All bikes must be serviced by an authorised Merida dealer within 6 months of purchase. Suspension systems must be serviced annually by an authorised dealer."

Pinarello   • Frames: 5 years (if registered within 10 days of purchase)

Ribble   • Most frames and forks: 3 years • Steel and titanium frames and forks: 5 years

Scott   • Most frames: 5 years (reduced to 3 years if annual maintenance is not carried out) • Forks: 2 years • Products must be registered within 10 days of purchase

Specialized    • Frames and forks: lifetime • Roval wheels: lifetime • Specialized-branded products, frame paint and graphics: 2 years • Specialized-branded apparel: 1 year • Second or later owner of Specialized or Roval products are eligible for a two-year warranty from date of original purchase

Trek   • Frames: lifetime • Session, Scratch,Slashand Ticket aluminium frames: 3 years • Session and Slash carbon frames: 2 years • Bontrager forks, parts and components (except 'consumables' like tyres and tubes): 1 year • Paint and transfers: 1 year

Vitus   • Frame and forks: 5 years • Vitus components: 2 years

Wilier   • Frame: 5 years (if registered within 10 days of purchase) • Frame: 2 years (if not registered)

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Mat has been in cycling media since 1996, on titles including BikeRadar, Total Bike, Total Mountain Bike, What Mountain Bike and Mountain Biking UK, and he has been editor of 220 Triathlon and Cycling Plus. Mat has been road.cc technical editor for over a decade, testing bikes, fettling the latest kit, and trying out the most up-to-the-minute clothing. He has won his category in Ironman UK 70.3 and finished on the podium in both marathons he has run. Mat is a Cambridge graduate who did a post-grad in magazine journalism, and he is a winner of the Cycling Media Award for Specialist Online Writer. Now over 50, he's riding road and gravel bikes most days for fun and fitness rather than training for competitions.

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23 comments.

The Cannondale Lifetime Warranty can be taken with a huge pinch of salt, based on the response I received from them via the retailer r.e. my 7 year old bike, which was as follows: " Unfortunately, I have some bad news as I expected. Cannondale have come back to me confirming this does not qualify for a warranty claim as it is not deemed a manufacturing defect. Like all materials, carbon has a limited lifetime which is five years and that's what Cannondale cover,  so as it is a couple of years further down the line they will not warrant the damage ." Curiously none of their marketing material suggests you should depreciate your bike over 5 years. Also, they don't stock the part I need to fix the bike. Imagine if a car supplier, for example, said it could not supply parts for a seven year old car. 

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I had some notions about aluminium frames which I have now abandoned after riding one. The other notion, which may or may not be correct, which has prevented me from 'risking' a plastic (carbon) frame is that it just breaks and someone states 'you must have crashed it or it wouldn't have broken'. I am rather impressed by the Cannondale and Specialized warranties, which suggest to me that modern aluminium frames are a good bet. I have 55 years of bike experience now, and 2 frames have broken: one was a glued Raleigh Special Products steel frame which surprised me by breaking a chainstay as a result of internal corrosion after 25 years of varied and careless use in all conditions by me- I was quite happy with that performance. Another was a bespoke Reynolds steel frame which cracked on the seat tube about 10 years after it was made, and the tube was replaced free by the shop. That touring bike is still going, but has largely been superseded by the steel trailer-towing Vitus gravel with the amazing disc-brakes!

*cough* Ultegra cranks *cough*

They'd be fine if they'd just make them L shaped. No idea why it's never been thoguht of.

IanGlasgow wrote: They'd be fine if they'd just make them L shaped. No idea why it's never been thoguht of.

Well, I was initially upset when my crank formed an impromptu L-shape, but as luck would have it, Road.cc had decided to run a brand new article on the many advantages of L-shaped cranks. I'd share a link to it, but I can't seem to find it and worry that its knowledge is forever lost to us.

Let me tell you the story of my experience with Giant. I have a Giant TCR Advanced SL that I bought in November 2019.In August 2020, I noticed a crack in the left chainstay. I never had a fall or any kind of accident with the bike. I contacted my dealer directly and they were very helpful, they sent my frameset to GIANT Deutschland promptly to analyze the problem. Almost a month later, I received the reply where I was told that the chainstay fracture happened because of an external impact without ever justifying or presenting any plausible evidence and without even being interested in guaranteeing the customer a viable solution to the problem. With that said, what I can tell you is that Giant customer service is very unsatisfactory and I don’t recommend it at all. Run away from this brand

Interesting article which I am sure is of interest to many cyclists

Can anyone clarify why most manufacturers warranties are only for original owner. I mean they are warrantying their product for 5 years, what does it matter if ownership has moved to someone else

unfortunately my lawyer wasn't with me but got an interesting off the cuff remark in a specialized dealer......had taken the rear wheel off mrs antigee's new ruby in to have the cassette removed (it was so tight I bent my chainwhip failing to slacken it!) the mechanic asked "why are taking it off".... answer "to put a 36 on"  to which she responded with "that's outside the spec' so it will invalidate your warranty"  I didn't quake in my shoes as not that bothered...but should articles like:

https://road.cc/content/feature/213519-struggling-hills-if-you-need-lowe...

"The very latest versions of Shimano's Ultegra and 105 GS rear derailleurs will actually handle an 11-40 cassette, which opens up a range of possibilities for gravel bikes, touring bikes and any other situation where you're not in a hurry."

carry a warranty warning ? or just another dealer happy to tell me they don't really bother to put any effort into warranty claims?

antigee wrote: unfortunately my lawyer wasn't with me but got an interesting off the cuff remark in a specialized dealer......had taken the rear wheel off mrs antigee's new ruby in to have the cassette removed (it was so tight I bent my chainwhip failing to slacken it!) the mechanic asked "why are taking it off".... answer "to put a 36 on"  to which she responded with "that's outside the spec' so it will invalidate your warranty"  I didn't quake in my shoes as not that bothered...but should articles like: https://road.cc/content/feature/213519-struggling-hills-if-you-need-lowe... "The very latest versions of Shimano's Ultegra and 105 GS rear derailleurs will actually handle an 11-40 cassette, which opens up a range of possibilities for gravel bikes, touring bikes and any other situation where you're not in a hurry." carry a warranty warning ? or just another dealer happy to tell me they don't really bother to put any effort into warranty claims?'

Frame warranty is not affected by changing components providing that all the components work together and are a reasonable fit for the use of the bike.

So putting triple clamp suspension forks onto an XC bike WILL invalidate the warranty. Bodging disc brakes onto a rim brake only frame will also kill any warranty. Even things like fitting a rack to a frame without rack mounts (which you can do using P-clips) will probably void the warranty becasue you're adding extra load to the frame which it wasn't designed to withstand.

But changing the gear ratios will be fine - providing that the larger cassette clears the spokes on the rear wheel and the correct rear mech is fitted to accommodate that larger cassette and it's all set up correctly. None of that is related to the frame so won't affect the warranty in any way.

antigee wrote: ) the mechanic asked "why are taking it off"....         '

To give a thorough clean?  Or how about... What is the relavence? 

I had completely forgotten about Specialized's lifetime warranty for their frames when I walked back in my local bike shop (the lovely Fudges in Chiswick) asking them about a repair and/or new bike to my old Sirrus hybrid. It had done a few thousand miles when the frame cracked randomly. Sheared off near the bottom bracket.

I'd bought the bike there and they checked the warranty terms, emailed a few pictures to Specialized warranty team as described above.

As my bike model was no longer made I was offered two choices.  1. A new frame free of charge, but I'd have to pay for fitting my accessories to it and pay for accessories which didn't fit the new frame 2. A completely new bike at cost(ish)/half price, up to the value of the bike I'd bought before

I chose the latter and felt very good about both my LBS and Specialized. Top service from them both. 

Same happened to my old Specialised. Frame cracked on the top tube and Specialised replaced it with their latest equivalent. 

I had an aluminium framed Giant Revolt that suffered a crack on one of the seatstays, near to the bridge. Few emails and pics sent back and forth with shop, and Giant agreed to refund the cost of the complete bike. Was very happy with the result. I have a TCR too, I'm very happy with their frame warranty based on my own experience.

Sorry @ragtag but something doesn't add up about that story. Partly it's the classic "anecdata" - Giant wouldn't warranty my frame therefore their warranty is shit" - and partly because if the head tube really was welded out of line (extremely unlikely given the automated manufacturing and quality control) it would show up immediately as atrocious handling. I can bet that the conversation the retailer had with Giant was very different to the one they had with you...

@Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better. Doesn't have to be the same and in the case of a model that's discontinued, there's uually no other option but to give the next best thing. Counter to that, I remember a guy bringing in a very old beautiful carbon-tubed Specialized (one of their early ventures into carbon with lugs and carbon tubes) and one of the tubes had become un-bonded from the metal lug. Specialized gave him a brand new full-carbon Tarmac frame as the only current "equivalent" (it wasn't equivalent, it was WAY better!) They didn't have to do that at all, the guy's frame was about 10 years old but he was decent and very upset by it and actually came in just looking to buy a new bike but being a nice helpful sort of shop we phoned Specialized and asked them the question. Their warranty dept was always awesome.

As @JohnStevenson says, I've seen/heard most variations on a theme of "I was just riding along..." and some really quite extraordinarily broken frames over the years. Being honest and decent about it will get you far more than outrageous claims or hostility or the classic "I'm an engineer and..."

We had a funny one with Kona where the guy was adamant that he'd just been riding along... so for a laugh we sent Kona the frame (which was sort of folded in half from what was obviously a bad landing off a big jump) and Kona sent the guy one of those devastatingly sarcastic-rude but very funny letters basically telling him to get stuffed.

crazy-legs wrote: @Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better.

What is equivalent IN THEIR OPINION.  In my opinion, a far heavier, cheaper, scratched steel frame wasn't equivalent to a titanium frame and they did have titanium framed bikes in their range at the time but they handled the whole thing very poorly.  Initially I was told to take the bike to the local raleigh dealer, who then tried to charge me for stripping it down to the frame.  I said that I could strip it down  so they actually rebuilt it just so that I had to strip it down!! 

There was then a delay of several months before the steel frame turned up.  They steadfastly refused to upgrade it in any way, even though it was scratched.  It needed a different seat tube and front mech as the originals wouldn't fit which was another load of hassle. 

Very disapointed with the whole experience, especially as it was a mechanic at the raleigh dealers who broke the frame in the first place.............

Natrix wrote: Very disapointed with the whole experience, especially as it was a mechanic at the raleigh dealers who broke the frame in the first place.............

That's not warranty then, it's a shop error and the shop need to rectify it to essentially give you exactly what you had before (or better) even if it costs them.

Although I'd be curious as to exactly what the shop mechanic was doing to break the frame...?!

Natrix wrote: crazy-legs wrote: @Natrix: replacements will be whatever the company has in stock at the time that's equivalent or better.

I agree with crazy-legs - if the shop broke it, then it's not a warranty replacement and the shop has to make good the situation. If you're unhappy with it, you can just sue the shop for the cost of a replacement frame.

My carbon fibre Genesis frame got smashed accidentally by my LBS (something fell from a height onto the cross-bar), so they got an identical new frame shipped in (they're Genesis dealers) and built it up with the bits from my bike. As it was a new frame, the warranty for the frame was then reset.

crazy-legs wrote: Sorry @ragtag but something doesn't add up about that story. Partly it's the classic "anecdata" - Giant wouldn't warranty my frame therefore their warranty is shit" - and partly because if the head tube really was welded out of line (extremely unlikely given the automated manufacturing and quality control) it would show up immediately as atrocious handling. I can bet that the conversation the retailer had with Giant was very different to the one they had with you...

I know the shop very well, they were dissappointed and are still chasing Giant. They said they have had a number of issues with Giant when it comes to aluminum frames. You can think what you like but you add nothing, just a bunch of "I bets".

I had the frame inspected by a specialist to look at the issue, he noticed the welds and that it wasn't straight. But hey, from your view at your mum's home you must know better. 

I aways takein the warrenty the manufature offers when buying a new bike.  When your spending over 2000$ plus on a new bike it does play a part in what brand you purchace. 

Great writeup, Mat.  One other thing we've seen from a few manufacturers of carbon frames is the response to a warranty claim for a crack in the frame: "Our frames don't just spontaniously crack. You must hve crashed it." The rather unhappy rider then contacts us to evaluate the frame and write a letter to the manufacturer.  If we can access the inside of the frame with a borescope, we look for wrinkles in the carbon that often show up directly under the crack.  If we can't access the inside, we can cut the frame open and quickly see a wrinkle or other manufacturing flaw that would cause such a premature cracking.  Those photos often result in a new frame being shipped to the customer as well as a payment for our inspection service.

Shame Natrix, back in '97 they replaced my glued Ti mtb (Raleigh Special Products Division) with a welded Ti frame, the 850, which is still my good bike.

Raleighs frame warranty is pretty poor as well.  They replaced my broken titanium frame with a far heavier steel one, there's nothing in their warranty that says the replacement has to be of the same quality................

Giant's warranty counts for nothing. My daughter has a frame that buckled after using it in a local park. It's a TCX and the top tube caved in on the underside in one place. The retailer said that it shouldn't happen. Giant said that it was due to improper use, without every seeing the bike first hand or asking anything about it. She's 50 odd kilos, and not into getting air on any bike, let alone a 'cross bike. She rode up and down banking, dismounting, mounting and general cx type things, on very tame ground. We go there often. 

If you look at the current Giant Bicycles Instagram you will find a picture of someone on the same model bike bunny hopping a log. She didn't bunny hop anything and didn't crash it. 

A specialist we consulted produced a report and identified the head tube was welded on incorrectly (the tube wasn't straight) and the weld had gone through the metal of the head tube. This may or may not have been a reason for the damage, regardless, this is not manufactured well enough for a bike which costs £2000.  

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I like to think when they got home they did look it up Oh no  they didn't!

Not Campag == not art

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