world tour essentials dubai salesforce

Salesforce World Tour Essentials Dubai | May 16, 2024

• By Team ABSYZ
• April 16, 2024

Get ready for trailblazing sessions at Salesforce World Tour Essentials Dubai , a special one-day Salesforce event held every year. On May 16, 2024 (GST/GMT+4:00), business leaders and IT visionaries will gather together at the esteemed Madinat Jumeirah Conference Center to network and learn about the latest innovations. Explore alongside ABSYZ as we delve into upcoming trends in Salesforce and uncover strategies to harness the power of AI within the Salesforce ecosystem

You will be able to do the following:

During the event, you will be able to attend more than 50 sessions with leading industry figures on CRM, AI, and also look into industry-specific breakdowns for Real Estate, Healthcare, Financial Services, Telcos, Travel and Tourism, Public Sector, and more. Join the Trailblazer community to experience an unmatched day of networking opportunities and advanced technological innovation. 

• Hear from experts, leaders and visionaries in AI from various teams, departments, and sectors.
• Discover how to maximize your return on your Salesforce investment
• Participate directly in workshops and demo pods.
• Learn about innovative products that can improve your relationships with customers and spur creativity.
• Expand your contacts and get to know the Salesforce Middle East group.

Recognizing Consumer Trends in the UAE: An Overview of Business Adjustment and Customer Priorities

The latest research, State of the Connected Customer Report , surveyed businesses and customers regarding changes in customer interaction. 78% of customers in the UAE cited the cost of living (75%) and technological advancements (56%) as the main reasons for their recent re-evaluation of their priorities.

Businesses are able to adjust and provide new kinds of value when consumer needs evolve. If you’re new to Salesforce or want to learn more about this powerful CRM software, you’ve come to the perfect spot.

ABSYZ SOFTWARE CONSULTING DMCC

ABSYZ is a leading Salesforce partner in Dubai , with over 12 years of experience in implementing and managing Salesforce solutions. We offer a range of services, including Salesforce implementation, customization, integration, and ongoing support. We also provide training and workshops to help businesses maximize the use of their Salesforce instance.

Founded: 2011

Headquarters: Michigan, USA

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Customer Support Languages: English, Hindi, Arabic

Services Offered: Salesforce Consulting Services , Salesforce Implementation Services , Salesforce Managed Services , Salesforce Staffing Services , Application Development and Salesforce QA Services .

Salesforce Technologies Offered: Sales Cloud, Service Cloud , Experience Cloud , Marketing Cloud , Salesforce CPQ , Health Cloud , Manufacturing Cloud , Tableau CRM , Salesforce Einstein1 , Salesforce Commerce Cloud , Salesforce Data Cloud

Industry Expertise: Serves a wide range of industries including Healthcare , Manufacturing , Non-Profit , Hi-Tech , Higher Education , and BFSI .

ABSYZ's participation in the event

It is a pleasure to share that our team, ABSYZ, will be a part of the Salesforce World Tour Essentials Dubai 2024. Come discover how to provide your sales, marketing, IT, and support departments the tools they need to deliver top-notch customer experiences. Seize the opportunity to speak with our esteemed leadership team with 10+ years in Salesforce implementation and consulting to discuss how Salesforce can support the growth of your business.

Meet Our Team

Balesh Lakshminarayanan

Pramukh Desai

Arpit Srivastava

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Salesforce world tour essentials dubai.

World Tour Essentials is an annual one-day Salesforce event where business and technology leaders come together to connect, brainstorm, share expertise and experiences, and solve challenges together. Join us at the Madinat Jumeirah Conference Center to learn how Virtusa is helping organizations innovate, optimize, and modernize their Salesforce platforms.

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Horizontal Digital

Horizontal Digital to bring AI to life as EMERALD Sponsor for Salesforce World Tour Essentials Dubai

by Horizontal Digital

United Arab Emirates, Dubai, 19th April 2024  –   The future of AI is coming to the Middle East with  Salesforce World Tour Essentials Dubai. Horizontal Digital, an experience-forward consultancy, is proud to be the Emerald sponsor for the conference where they will headline with a talk on data-driven loyalty and AI strategies.

The one-day Salesforce World Tour Essentials Dubai event, scheduled for 16 May 2024 at the Madinat Jumeirah Conference Centre, will welcome international thought leaders and top regional brands for a masterclass on how CRM + AI + Data + Trust is transforming industries.

Horizontal Digital are the current Salesforce Marketing & Commerce Cloud Partner of the Year which recognizes their exceptional product knowledge, seamless delivery, and proven track record of delivering outstanding results for their customers.

As Emerald sponsor of the 2024 event, Horizontal will play a pivotal role in shaping the discourse around digital strategy, customer experience, and AI evolution in the Middle East.

This year, Horizontal Digital achieved the prestigious status of global  Salesforce Summit Partner  – a top-tier recognition attained by fewer than ten percent of the CRM software leader’s global partner network.

Acknowledging Horizontal’s numerous Salesforce accolades, George Smith said: “The level of our awards and sponsorships speak volumes about our deep-rooted Salesforce expertise, innovative thinking, pursuit of excellence, and consistent delivery of impactful results. However, what truly matters most is the tangible impact it brings to our clients, who reap the benefits of our relentless dedication every single day.”

At Salesforce World Tour Essentials Dubai, attendees can select from 50+ sessions covering new product innovations and industry case studies showcasing Salesforce’s transformative impact across diverse sectors.

Connect with us

Whether you're new to Salesforce or a long-time Trailblaz er, you can book a complimentary consultation with one of our Horizontal experts at the event to learn how to maximize Salesforce to transform your digital experiences. Stop by our stand to learn more about using data to build customer loyalty and pick up some exciting giveaways.

Don’t miss out!  Register now  to secure your spot and revolutionize your digital journey with Horizontal at Salesforce World Tour Essentials Dubai.

About Horizontal Digital

Horizontal Digital is an experience-forward consultancy that builds exceptional website, mobile, e-commerce, and portal experiences that meet customers with the right message at the right moment. We deliver on this promise by fusing every digital touchpoint with customer data from sales, service, e-commerce, and marketing programs we design and implement. These connected experiences create and continue conversations for customers across all departments and channels – empowering organizations to build stronger relationships with them. Our unwavering focus on delivering meaningful digital experiences at every touchpoint has allowed us to solve complex challenges for some of the world's most recognizable brands. Learn more at horizontaldigital.com.

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Meet with Collinson’s Customer Engagement Experts at Salesforce World Tour Essentials Dubai

Collinson is thrilled to announce that we will be a platinum sponsor of the upcoming Salesforce World Tour Essentials Dubai on May 18th, 2023 .

This event is a must-attend event for businesses looking to leverage the latest technologies to drive growth and innovation. It brings together industry leaders, experts, and professionals from around the world to share their insights and experiences on how to transform businesses through partnerships and technology.

As a sponsor of the event, we are proud to showcase our expertise in customer engagement and loyalty. At Collinson, we are committed to helping businesses unlock the full potential of their customer relationships by offering personalised experiences and services that deliver real value. Our solutions are designed to enhance the customer journey and help businesses build lasting relationships with their customer, ultimately increasing company revenue.

Additionally we invite you to join Guy Culshaw our VP of Business Solutions for a C-suite talk on Amplifying Loyalty for a New Era: The Six dimensions of Programme Evolution. He will be sharing insights on how to constantly evolve your loyalty strategy, to remain effective and relevant with your customer base.

Our team of experts will be on hand to share the latest industry trends and best practices, and how they can be applied to achieve your business objectives. We are excited to meet you at the event and show you how our loyalty and customer engagement expertise can help transform your business.

Pass by our stand to learn more about we can help you achieve your goals. We look forward to seeing you at the World Tour Essentials Dubai. 

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World Tour Essentials Dubai

Take your business to the next level

The future of business is coming to Dubai. With over 50 sessions to choose from, discover new product innovations and hear how the winning formula of CRM + AI + Data + Trust is transforming industries.

Learn from iconic brands, see how to maximise your investment in Salesforce, and network with thousands of our inspiring Trailblazer community. All in one day, and all for free.

Don't miss this power-packed event!

CEPTES, a Gold Sponsor, is excited to be a part of this transformative experience designed to propel businesses forward in the digital age. Learn from industry leaders about cutting-edge technology and inspiring connections, all in one day.

 Visit our booth to discover how CEPTES’ game-changing products, including RealE 360, 200 OK, and the all-new 200 OK AI Co-pilot, can help you leverage Salesforce Customer360 to unlock your CRM, data, and AI potential – the same strategies top brands use to achieve success. 

Network with fellow attendees and see how CEPTES can unlock your digital potential.

Can’t attend the event? We’re in Dubai for few more days.

CEPTES is a global Salesforce service provider who accelerates the business value of your Salesforce investment through consultation, digitalization, and innovation.

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Salesforce World Tour Essentials is returning to Belgium. Through a variety of sessions you will discover the latest product innovations on the platform and hear how AI is transforming industries. Find solutions to your own challenges and network with thousands of our inspiring ecosystem and Trailblazer community. All in one day, and all for free.

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Learn from the best. And explore the right solutions for you.

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Discover the latest innovations from Salesforce and the stories of companies undergoing transformation in the CRM + AI + Data + Trust revolution.

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Connect with your peers at the end of the day, and enjoy free food, drinks, and entertainment.

Join morning sessions and get a glimpse of the Campground (expo area)

The keynote is the main session that kicks off the event. Get ready for the latest trends that shape the rest day, inspiration by local customer success stories, and a sneak peek into the latest innovations on the Salesforce platform.

Learn more about the innovations on the Salesforce platform. Are you not yet familiar with our solutions, would like to be updated on the newest features or learn how your peers are driving success with Salesforce? Then these sessions are the right format for you!

12:45 - 13:15 - How Ahold Delhaize envisions to personalize every step of the customer journey using data and AI.

Learn how Ahold Delhaize build a rock solid strategy and personalises the service center, marketing campaigns and instore experience using data AI and Salesforce Customer 360.

13:30 - 14:00 - The path towards proactive government

Being at the forefront, local governments deal with increasing citizen demand with dwindling resources. Digitalisation is one solution to this dilemma. While European governments have come a long way on their journey to digitising public services, digital service delivery is still infrequent and incomplete. The citizen sees what’s on offer in the private sector, and is impatient to see similar levels of service in their dealings with the public sector. In this key note we paint the picture of a future where citizens no longer need to navigate complex, paper-based bureaucratic mazes and instead are automatically offered the benefits most suitable to their current situation and have to apply minimal effort to secure those benefits. We will discuss the theory behind proactive government as well as provide a concrete example from our customer Agodi.

14:30 - 15:00 - How Swift operates with Salesforce in a security driven environment

Learn how Swift improves cost, speed, transparency and access of international payments.

Speakers: Christophe Godfroid, Business Lead Digital Platform for Customer Interactions at SWIFT

Dana Brands, Global Head Digital Customer Channels at SWIFT

15:15 - 15:45 - Deliver AI-Powered Experiences with MuleSoft

Learn how MuleSoft’s unified platform combines AI with best-in-class integration, automation, and API management to transform employee and customer experiences.

12:45 - 13:15 - How Small and Growing Businesses can use AI to Find, Win and Keep customers

Whether your business has two employees or two hundred, efficient growth is top of mind. Learn how Salesforce and generative AI helps your sales, service and marketing teams achieve more. Kurt Ryelandt from Intix will join us on stage and get inspired by how they use Salesforce and AI to achieve success.

Kurt Ryelandt, Chief Customer Officer at Intix

13:30 - 14:00 - Closing the Loop: From lead to invoice and payout - Mastering the Salesforce Ecosystem

Embark on House of Talents' journey to streamlined operations: revolutionizing payroll and billing efficiency from the core using Sales Cloud and the Salesforce platform.

Eva Debrouwer, Business & Functional Analyst at House of Talents

Pieter Merlevede, Business & Functional Analyst at House of Talents

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 Virginie Rouland, Head of Group Support & Analyst at Easyfairs

12:45 - 13:15 - Modernize Commercial Operations with Data + AI on CRM

Maximise revenue in Manufacturing by leveraging your data with AI-boosted selling effectiveness, pricing management, and demand forecasting. Integrate marketing intelligence with sales to improve your product mix for optimal results.

13:30 - 14:00 - Transform how you make decisions with AI-powered analytics

Dive into the forefront of innovation with Tableau's roadmap, showcasing advancements across AI and analytics. See how we redefine analytics, enhance user experience, and empower data-driven decisions.

14:30 - 15:00 - Why Salesforce is the future of Data and AI today

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20min Well Architected Framework 20min Optimizing Costs: how Salesforce can help you! 20min Leveraging Core for Industry Cloud

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Learn how to maximise your investment in Salesforce and how the ecosystem can help you accelerate your route to success. Discover successful implementation stories, take inspiration from best practices, and learn how to benefit from new technologies today.

20min  Personalized Banking Experience: Personalized experiences with Data Cloud & GenAI

20min  AI for CX in practice: a use case discussion

20min  Navigating the AI Revolution in Customer Service with Service Cloud Voice

20min  Unveiling the World's Largest Service Cloud Voice Project

09:00 - 15:50

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At Salesforce we are serious when it comes to driving customer success and creating positive change in the world. Dive into value-driven content tailored to building your career within the ecosystem, championing sustainability, and exploring the transformative role businesses play as a platform for change.

50min  SWN Breakfast

20min  Trailblaze Your Way to Success

20min  'Digitaal Hasselt' - Citizen-Centric Local Government

20min  How the King Baudouin Foundation’s Community Portal helps to streamline its grants delivery

20min Autonomy through connection 20min  A Flavor of the Belgian Salesforce Community 20min  Making World Tour Essential more sustainable

20min Embracing Diversity: Shaping the Future of AI

20min Talent Ecosystem: New opportunities for companies and talents through reskilling 

20min Organizing Education in rural Kenya with Salesforce

Connect, get hands-on, and have fun in the Campground.

Even if you’re new to Salesforce, this event is for you! Hear inspiring and real-life stories of our customers’ success in driving business growth and transforming customer experiences with the world’s most trusted customer relationship management (CRM) platform. See Customer 360 solutions come to life in our buzzing Campground, with booths showcasing our solutions for every role and industry. Chat with product experts and engage in live product demos. Enjoy plenty of opportunities to connect with peers and partners from the ecosystem, and have fun while you're at it.

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2800 Mechelen, Belgium

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Get inspired and

get down to business.

Our main keynote features these inspirational leaders and Trailblazers. And they'll be joined by more luminaries and experts in every industry who aren't just ahead of the digital transformation curve — they've changed the game.

Linda Yaccarino

Chairman, Global Advertising and Partnerships, NBCUniversal

Cletis Earle

Senior Vice President, Chief Information Officer, Penn State Health and Penn State College of Medicine

Bret Taylor

President and Chief Operating Officer, Salesforce

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Coberg + Salesforce World Tour Essentials Event Dubai 2023

The Salesforce World Tour Essentials Event Dubai 2023 is one of the most awaited and biggest events in technology consultancy and customer relationship management. It provides a platform for Salesforce, its partners, and industry leaders to showcase their latest products, solutions, and services to attendants.

Coberg , as a platinum Salesforce partner, had the honor of being an emerald sponsor for the event held in Dubai on the 18th of May 2023. We were delighted to demonstrate our unique approach to enhancing and accelerating our clients’ performance while supporting them in achieving their goals with great success.

At our booth, our talented employees held six demo sessions, each showcasing how different industries like automotive, real estate, consumer goods, public sector, healthcare, and financial services can leverage the Salesforce ecosystem to improve their business processes and customer relationship management to unlock their full potential. By educating the attendees on how Salesforce can breed success in their individual industries, our demos were visited by many guests from several industries.

Our booth branding was also dedicated to representing those six industries, and our Managing Partner Mohamed Abdelsalam, and our Senior Consultant, Yahia Hassanein, gave a remarkable speech about the current trends in the Automotive industry. The speech aimed to provide insightful information to the guests about the industry while highlighting how auto dealers can use Salesforce to create better ways of engaging with their customers.

One of the most memorable moments for us at Coberg was participating in a CSR activity organized by Salesforce, where we got the opportunity to build toys for people in need with the help of “Companies for Good”. It was an incredible experience, and we are grateful to Salesforce for giving us a chance to give back to society at the event.

From networking with our clients and potential clients to providing attendees with valuable insights into our services, the event proved to be a huge success and a fun experience for everyone.

We are immensely proud to have received the award for Customer Success Partner of the Year across the Middle East from Salesforce.

 Our hardworking employees and teamwork made it possible, and we are grateful for the support we receive from the Salesforce team.

We are looking forward to attending the next Salesforce WTE event and are highly motivated to reach new milestones by providing our clients with excellent services.

Coberg wins Salesforce Middle East Customer Success & Implementation Partner of the Year

Revolutionizing Business Growth in Doha through Coberg & Salesforce Event in The W Hotel

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Salesforce World Tour Essentials Dubai

May 18, 2023

Madinat Jumeirah Conference Centre

Al Sufouh 1, Dubai, United Arab Emirates

8:30 a.m. – 6:30 p.m.

OUR ATTENDEES

Chris Horne  Director, Salesforce Partner Sales, Middle East

Marko Anic Director, Salesforce Experience Consulting, EMEA

Souphien Akhrif  Director, Salesforce Delivery, Middle East

Manish Yadev  Associate Director, Business Solution Architecture

We are delighted to be an Emerald sponsor at Salesforce World Tour Essentials Dubai 2023. Join our Salesforce Excellence team at the event to learn how we can help you realize your business dreams. Discover how you can transform experiences, connect with your customers, and optimize data in real time.

Complete your details in the form to schedule time with our team at the event and learn how we can support your business ambitions with Salesforce.  Information from the sponsor:  https://invite.salesforce.com/worldtouressentialsdubai/EPAM

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Financial Services, Strategy, Engineering, Data and Analytics

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Leveraging Digitalization for an Optimized Future

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