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Getting care while traveling just got easier

Kaiser Permanente’s agreement with Cigna provides more convenient access to care when you’re away from home.

The last thing anyone wants to worry about while traveling for work or on vacation is how to get emergency or urgent health care if you need it during your trip. A new collaboration with Cigna eases that concern for Kaiser Permanente members.

Our members who are away from home can now access Cigna’s national PPO, or preferred provider organization, network of physicians and providers should they need emergency or urgent care during their travels.

“This new feature provides our members an improved experience, added convenience, and greater confidence that if they get sick or are injured while away from home, they will have access to great care,” said Arthur Southam , MD, executive vice president of health plan operations for Kaiser Permanente. “This gives our members another option to get the high-quality care they need, wherever they are.”

More ways to get care

Our members now have even more ways to get care when and how they need it — virtually and in person. With Get Care Now on kp.org , members have 24/7 access to care from Kaiser Permanente health care professionals by phone or video. For in-person care while away from home, Kaiser Permanente members are covered for urgent and emergency care, anywhere in the world. This new access to Cigna’s U.S. provider network makes getting that care easier and more convenient.

As part of this improved experience with Cigna, members with Kaiser Permanente HMO or exclusive provider organization plans won’t pay up front or have to file a claim for reimbursement — they will only be responsible for their regular copay or other cost share.

And if it’s more convenient, members can still go to any urgent or emergency care facility while traveling and submit a claim to Kaiser Permanente for reimbursement.

Learn more about how to get urgent or emergency care away from home .

Helpful tips before traveling

Are you a Kaiser Permanente member who travels on business trips, to visit family, or for vacation? Make sure you know how to get care while away from home.  

• Register on kp.org so you can see your health information online and email your Kaiser Permanente doctor’s office with nonurgent questions anytime.
• Get our Kaiser Permanente app to stay connected when you’re on the go and for quick access to your digital ID card. You can also order a new or replacement card before you travel.
• Save the Away from Home Travel Line phone number, 951-268-3900 (TTY 711), to your mobile device for travel support anytime, anywhere.
• See your doctor   (sign in required) if you need to manage a condition during your trip.
• Refill your eligible prescriptions (sign in required), including contact lenses, to have enough while you’re away. Be sure to refill at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.
• Make sure you understand  what services are covered while you travel . Call the Away from Home Travel Line if you have any questions.

Visit kp.org/travel to learn more.

Note: The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans.

The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.

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IMPORTANT — If you are a Kaiser Permanente member and require care while traveling internationally:

Please call the Away from Home Travel Line at 951-268-3900 for travel support, or visit the Care while traveling page for important resources.

Due to security protocols, you might not be able to access kp.org from your current location. In order to securely access your kp.org account, you will need to use a VPN that provides a US-based IP address. Find more information about VPNs while traveling  here  or  here .

Kaiser Permanente International is an educational subsidiary that introduces health care leaders who are based outside the United States to the Kaiser Permanente model. Through our programs and speaking engagements, we share Kaiser Permanente’s continuing journey to deliver high quality, patient-centered, affordable health care.

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If you are a Kaiser Permanente member and require care while traveling internationally

Traveling internationally and need to access kp.org.

Due to security protocols, you might not be able to access kp.org from your current location. In order to securely access your kp.org account, you will need to use a VPN that provides a US-based IP address.

• Find more information about VPNs while traveling here or here .

Questions about travel coverage?

If you would like to speak with a Kaiser Permanente representative for help while traveling or more information about your travel coverage, call 951-268-3900 (international rates may apply).

Medical emergency while traveling?

If you are travelling internationally and have a medical emergency, immediately go to the nearest hospital or any facility that can give you the care you need. Kaiser Permanente won’t be able to help manage your care until your emergency or urgent care need is under control or is being managed by a doctor.

• If you get emergency care, call 1-888-859-0880 when your condition is stable to let us know you’ve been treated for an emergency or admitted to a hospital. If you’re a member in Southern California, please instead call 1-800-225-8883. If appropriate, the doctor treating you can call instead. We’ll talk to the doctor treating you to discuss your condition and health plan coverage, and help you decide what to do next. We have interpreter services that allow us to talk to doctors who don’t speak English.
• Should you need significant medical care, like hospitalization and treatment, while traveling internationally, we have a vendor that will work with your Kaiser Permanente regional care team and claims department to help you get the care you need.
• Upon return from your international trip, notify your personal doctor of hospitalization or urgent care services you received during your visit. Your medical care team can help you monitor any conditions that arose when you were traveling.

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Urgent care saves time, money, and stress, when is urgent care right for you, emergency care, not sure which care is right for you, care while traveling.

• If you get hurt or sick while traveling, you’re covered for emergency and urgent care anywhere in the world.
• Get urgent care at a MinuteClinic (in select CVS and Target stores) or Concentra urgent care center when you’re traveling outside a Kaiser Permanente area. 2
• We can also help you before you leave town by checking to see if you need a vaccination, refilling eligible prescriptions, and more.

Just call us or go online:

24/7 Away from Home Travel Line: 951-268-3900. 3

Or visit us online at  kp.org/travel .

1 An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

2 MinuteClinic and Concentra payment experiences vary by plan.

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