safari showing question marks

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Why does Safari show question marks after upgrade of osx

After upgrading my Mac to OSX 11.6.2 I see question marks on many sites.

Posted on Dec 27, 2021 10:58 AM

Posted on Dec 28, 2021 10:42 AM

Hello MountainMan1008,

Thanks for reaching out using Apple Support Communities!

We understand you're seeing question marks on many sites when using Safari.

We see you viewed the Apple Support page to Update or reinstall Safari for your computer - Apple Support

Next, use these steps to remove incompatible fonts that might be causing the issue:

Restore fonts that came with your Mac using Font Book - Apple Support

We hope these steps can help isolate and resolve the text issue.

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How to fix font problems on your Mac that can make Safari and Mail unreadable

Font problems can make websites unreadable even if the site isn't using that font

The history of fonts on computers is quite long, quite complex and also oddly acrimonious, but it does all come back to the Mac. Specifically, it comes back to Steve Jobs who dropped out of college yet stayed on campus and tried out different courses including a calligraphy one.

"If I had never dropped in on that single course in college," Jobs later told Walter Isaacson, "the Mac would never have had multiple typefaces or proportionally-spaced fonts. And since Windows just copied the Mac, it's likely that no personal computer would have them."

We owe a debt to that college class, then, and usually we also unthinkingly owe one to the Mac's designers who made fonts so easy. It is so preposterously easy to use and install fonts on a Mac that there's a good chance you've never had to think about it. And that's why when it goes wrong, things are hard to fix.

It's not as font problems are an arduous job to fix but they aren't obvious. There are points where the Mac will warn you something is wrong and you just cannot discover what it is.

Plus the reason you typically discover something isn't working is startling. Maybe you just installed a client's font for a job you're doing in Adobe InDesign. The absolute worst you can imagine is that InDesign might not like it. And instead, this is what you can see.

That's the regular AppleInsider front page and one font problem has made everything unreadable. It's not as if AppleInsider even uses the font that has gone wrong, either. With one font issue on your Mac, everything can render like this.

When it happens, it tends to either be visible in your web browser or in Apple Mail. In either case, you can select this incoherent stream of question marks and when you then paste them into, say, Word, all of the text becomes readable.

So if it's just happened to you and you absolutely have to get this text out to a client, you do have that temporary workaround. Select All, Copy and then paste into some other applications.

You can't work like this for long, though. You need a permanent fix and while there can be many reasons the problem has come up, the solution does tend to be the same.

Undo the problem

There are apps that install fonts on your Mac but those don't tend to cause the problem. Adobe's apps, for instance, will tell you that they need such and such a font and then they will download it from Adobe's servers. They'll also install it into your Mac and all you've had to do is click OK.

For anything else, any other circumstance, you're using the Font Book app that comes with macOS. There are other tools by third-party companies but usually even if you drag a font attachment out of your client's email and double-click to install it, the Mac is using Font Book.

When you do this or when you open the Font Book application and choose File , Add Fonts , you'll see a regular progress bar as it works. And then you might also see a warning.

If you're installing a single font and you get a warning then it practically doesn't matter what that warning is, you know which font it's about.

You can also use Font Book, though, to add very many fonts at once and when you do that, it's slightly less clear what's causing the problem.

It's a bit of a mixed message here. Saying that "minor problems were found" is one thing, but then "proceed with caution" feels like it's just ramped up the danger a bit. It would be better if the error message actually told you what the problem was and which fonts it was about.

You can tell which ones are involved by looking at the status icon to the right of each font in the list. Most will be green ticks but you'll also see the odd yellow triangle with an exclamation mark in them.

These are of course the fonts that are for some reason troublesome but let us tell you the reason since these error messages don't. The most likely problem is that you already have these fonts.

You can use Font Book to export typefaces as easily as you can import them with it. So maybe you were moving to a new Mac and over the years had accrued hundreds of specialist fonts. Rather than schlep through exporting each one individually and then importing each one individually, you would export them all. And you would expect Font Book to notice when this means you're adding ones that are already in the Mac's standard set.

It does notice. That's what the "minor problems" usually are.

Typically the reason you're getting these warnings and the reason Safari is going insane is that you have duplicate fonts. It's hard to understand why it would cause such a problem and it's harder to imagine why Font Book doesn't point out duplicates as it's installing them. Nonetheless, it doesn't stop you and if you do get duplicates, you can get this problem. If you then remove the duplicates, the issue goes away.

but if you duplicates, you can get this and if you remove them, the issue goes away.

Avoid future problems

Before you try to fix this issue, make yourself a backup copy of all your fonts.

Open Font Book, click on All Fonts , then click on any of them in the list and press Command-A to Select All .

Then choose File , Export Fonts and save them all to somewhere on your Mac.

Try this solution first

Underneath where it says All Fonts , Open Font Book has a section marked User . Click on that and it brings up a list of all the fonts that you have installed. It's a list of every font you have that didn't come as standard with your Mac.

All you'll see is a list of fonts in the next column but click on each one in turn and eventually you'll hit a screen like this.

It seems a little ridiculous to have to manually press a button that's labelled Resolve Automatically . However, you might as well click it because 'resolve' just means 'remove'. Font Book will automatically remove the duplicate font file or at least it will when you first click on Resolve Automatically and then confirm you want one copy to be moved to the trash.

If you instead press Resolve Manually , you'll see some metadata about when the fonts were installed and you'll see that one or both are labelled as Active.

Maybe that helps you in some way, but you're going to end up checking that the box marked Resolve duplicates by moving duplicate font files to the Trash is ticked. And then you'll click Resolve All Duplicates .

It doesn't work the way you'd expect, though. Resolve All Duplicates doesn't just chuck the lot in the bin, it really just throws away the first duplicate it finds. If you have a font with many different faces in it such as Bold or Oblique then you can end up having to go through the process of finding the font and choosing this option repeatedly.

So if Resolve All Duplicates does not remove the warning that there are multiple copies of the font installed, choose Resolve this Duplicate . Click that, then click to say OK, you do want the duplicate moved to the trash, and repeat until it stops asking you.

If even that doesn't rid you of the duplicates, there's another step you can take. Back in the main Font Book view with User selected, click on the font that's causing problems.

Right click and from the menu that appears, choose Remove "Font Name" Family . There is the option in that same menu to resolve the duplicates but you've been through that. There's also the option to disable this font and that ought to be as good as removing it. Yet you've got your backup saved away safely somewhere, just destroy this copy.

Whichever resolution you follow, you'll end up with the duplicates removed and almost all of the time, your problems are over. Your web browser and Mail both look fine once you've done this with every font that the Mac tells you has minor problems.

Except of course you can do all this and find it didn't help. In that case, the next step is to go nuclear on all your fonts and remove everything that didn't come with your current Mac.

This is hardly ideal but it can be necessary. Plus, you've got your backup — and Font Book is going to do you another one.

In Font Book, click on File and then choose Restore Standard Fonts .

Yes, it strips out all the fonts you've so carefully and possibly expensively added over the years, but Mail and Safari or other browsers will now work correctly.

Unlike when you choose any of the Resolve options, Font Book here moves all the non-standard fonts out to a new folder it creates called Resolve . So you have a copy of them there.

It's not a lot of use to you and your work if the fonts are backed up on your Mac but you can't use them. And if you got into this because a client sent you a font, they need you to use that. So the last job is to put all of these fonts back — just not necessarily all at once.

Start with the font from your client. In Font Book, choose File , Add Fonts and just add that one. Look for yellow warning triangles and soon as it's installed, trying to read a message in Mail and go to a new web page in your browser.

If it goes wrong, then the problem is not a duplication, it's some kind of corruption in the font file and there's nothing you can do to fix it yourself. You'll have to go back to your client.

Next add the rest of your fonts back in the same File , Add Fonts way. Perhaps you should do it one font at a time but we've got no more patience than you have so go on, add the lot back in and see what happens.

If you get the problem back, remove them all again and start adding them back in a few at a time.

If none of this is truly arduous and none of it takes as long to do as it did to describe, still it's not an instantaneous fix. It's not like you wanted the problem in the first place or are doing all of this because you want to learn how fonts work on the Mac.

Yet it does fix the problem and it does make web browsers and Mail usable again.

Keep up with AppleInsider by downloading the AppleInsider app for iOS, and follow us on YouTube , Twitter @appleinsider and Facebook for live, late-breaking coverage. You can also check out our official Instagram account for exclusive photos.

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Safari shows question marks instead of Text

• Post author: Harish Kumar
• Post published: April 18, 2022
• Post category: macOS
• Post comments: 0 Comments
• Reading time: 5 mins read

In this segment we are going to show you how to fix “ Safari shows question marks instead of text ” applicable for all Safari Versions

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Suddenly Safari started showing question marks instead of regular text and you didn’t make any changes to your system. So, who is the culprit here let’s find the solutions to resolve this issue. Read Full Article

Things to remember

• Keep your Mac OS up to date.
• Always scan your Mac with the help of Malwarebytes Anti Malware Software .
• Search for a free Anti-Virus and install it. My Choice:  Avast, AVG,  or  Avira.

Reason: Safari shows question marks

• This is an issue due to C orrupt fonts or Multiple copies of fonts installed on Mac OS.
• When we install third-party software especially “Adobe Software”. They will download the fonts from their website and install it on Mac .

Avoid future problems

Before going for any steps, we must take precautions and copy all of our fonts.

• Now click on any of them in the list and press Command-A to Select All .

Then choose File , “Export Fonts” and save them all somewhere on your Mac.

Let’s fix the issue

• Open the Font Book app located under Applications .
• Click Font Book > Preferences then
• Click Resolve Duplicates by moving files to the Trash .
• Quit and relaunch Safari to test your website.

Step-1: Try starting up in Safe Mode

• Follow the official Article: How to use safe mode on your Mac – Apple Support

Step-2: Restore Standard fonts

• Follow the official guide to restore Fonts: Restore fonts that came with your Mac using Font Book – Apple Support (IN)

Suppose the above fix is not able to resolve the font issue. Then you need to back up the system and try to reinstall the Mac OS.

Harish Kumar

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When fonts won’t display properly in Safari and Mail, here’s what to do

Don Walker opened Mail in macOS, and discovered a whole bunch of ??????s when trying to read and use the app:

What the ??? is going on? Maybe a font corruption problem or a font missing altogether.

Don writes:

System software is up to date. I use Suitcase Fusion and it’s also up to date. I tried booting up without Suitcase but that made no difference. Copying the camouflaged text and pasting into TextEdit reveals the original letters, so the underlying info isn’t lost—just hidden.

Other people who have experienced the same problem, sometimes in Mail and sometimes in Safari, have solved it by resolving font corruption or duplication. You can use Font Book for both, a font utility found in macOS’s Applications folder and part of Apple’s sytem software.

Open Font Book. First, try validation:

• Click All Fonts in the sidebar at left.
• Click in the fonts list to its right.
• Choose Edit > Select All (or press Command-A).
• Choose File > Validate Fonts .

If you have a lot of fonts installed, the validation can take a while. When it completes, review the list of problems. Font Book shows a yellow yield sign for minor problems and a red stop sign for corruption. On my Mac, I had 15 minor problems out of 452 fonts, and the issue appeared to be duplication, which can sometimes cause the question-mark problem in question.

If Font Book finds duplicates, you can resolve the problem manually or automatically.

You can select those fonts and right-click on the selection to pick Resolve Duplicates , and then choose whether to resolve manually or automatically. You should quit Mail and launch it again, and if it doesn’t solve the problem, restart the Mac just in case there’s a caching issue.

If that still doesn’t help, you can use a sort of nuclear weapon: in Font Book, choose File > Restore Standard Fonts . This prompts a warning, as it will move all non-Apple font files into a Fonts (Removed) folder without deleting them, and copy back original versions of fonts, including any that might have been removed unintentionally.

If nothing else works, you can have Font Book restore the default system fonts and move the others.

Don is using Suitcase, so I’d use Suitcase to disable all non-Apple fonts before performing this operation. Suitcase can reference fonts you have installed in locations others than the system Fonts folders (there are separate ones for all users and for each user), which means disabling those fonts won’t move them to a new location.

After restoring fonts in this manner, most people with remaining problems found themselves back to normal.

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Question marks instead of words on some websites

• 112 have this problem
• Last reply by Imaginist

6 years ago

On certain websites (specifically the one my school uses) there are no words popping up. Only question marks in boxes. Other websites, like facebook are totally normal. I made sure that the websites were given permissions to pick their own fonts and this did not fix the problem. Thanks

Chosen solution

If you see a question mark then it is possible that the server sends the file with a Windows or Western encoding instead of with Unicode.

You can check the encoding here:

• View -> Text Encoding

Can you attach a screenshot and possibly give some links?

• https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
• use a compressed image type like PNG or JPG to save the screenshot

All Replies (19)

Hello, When The question mark in a box shows, it usually means your computer can not display the character to you.

Firefox recently updated to 54.0.1, have you installed that?

This, seems like an issue with the website and not Firefox.

Type about:preferences#content <enter> in the address bar. Across from fonts and colors, press the Advanced button. On the bottom, turn on Allow Web Sites To Choose Their Own.

Fonts Information - Detected via Flash http://browserspy.dk/fonts-flash.php?detail=1

• Top 10 Contributor

Other Mac users have reported similar things, but I don't think we've found a definitive explanation for what caused it, so that makes it hard to propose fixes.

• When I do a search, the results shows as question marks instead of text.
• I'm not allowed to see anything on my browser except for the letter A in a box.
• Apple support: Safari showing Boxed A's - refers to third party font managers

Chosen Solution

Started just after latest upgrade to 56.0 from 55.0.3

https://www.amazon.com/Xubox-Reusable-Refillable-Stainless-Compatible/dp/B07382DL9K/ref=sr_1_3_sspa?s=home-garden&ie=UTF8&qid=1506778385&sr=1-3-spons&keywords=reusable+coffee+pod&psc=1

carolinchicago have you checked out the above?

Fred, I tried everything except disabling Suitcase Fusion. That I am not willing to do. I downgraded Firefox instead.

That is up to you. But as a test, you can disable Suitcase Fusion to see if it is the problem.

Turned off Suitcase. No improvement.

carolinchicago

Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new Select the product for what the problem is (Firefox or whatever).

Now select the category for the problem. At the bottom is Other.

Describe the problem in brief. Then press <enter>. The website will display any prior posts that might help you. If nothing on the list can help, at the bottom press the button; None Of These Solve My Problem.

Now enter all the relative information on the problem. At the bottom of this, you can Add Images.

Under this is Troubleshooting Information. Please press the Share Data button. This will let us look at your system details. No Personal Information Is Collected.

What font is used on these pages?

You can right-click and select "Inspect Element" to open the builtin Inspector with this element selected. You can check the font used for selected text in the Font tab in the right pane of the Inspector.

• https://developer.mozilla.org/en/Tools/Page_Inspector
• https://developer.mozilla.org/en/Tools/Page_Inspector/How_to/View_fonts

We have seen cases where a box with all '?' or all 'A' is displayed that might be related to using a Last Resort font that displays all the glyphs with one same character.

• [ /questions/1178053 ] Firefox not displaying fonts correctly

Hi carolinchicago, Firefox 56 ratcheted up the security sandbox, limiting which files pages can use on your system. This apparently prevents Firefox from using font files in a "suitcase" or "Adobe Type 1" format. You might have those same fonts in TrueType or OpenType format, but Firefox may not be seeing them for one reason or another.

As a temporary workaround, you can reduce the sandbox level back to what it was in Firefox 52-55 as follows:

(1) In a new tab, type or paste about:config in the address bar and press Return. Click the button accepting the risk.

(2) In the search box above the list, type or paste sand and pause while the list is filtered

(3) Double-click the security.sandbox.content.level preference and change the value from 3 to 1 and click OK

That change won't take effect until the next time you quit and restart Firefox.

Does that work on your Firefox?

Have had the same problem since upgrading to latest Firefox. Any pages that give me this problem view fine in Safari and Chrome.

Too many people are having the same problem for it to be an individual problem due to their computer/browser/set-up. Clearly it's a problem with the latest upgrade to Firefox.

Where's the fix?!?!?!

At this rate I'll just use Chrome for everything - fed up flicking between the two.

Hi ignitedc

Do you still have this problem in Firefox 57?

We have seen cases where boxes instead of the real character are displayed that might be related to using a Last Resort font that displays all the glyphs with one same character like a '?'. or 'A' or an empty box.

You can set this pref to 2 or 1 on the about:config page to lower the sandbox security setting.

• security.sandbox.content.level = 1
• close and restart Firefox to make the change effective.

If '1' still doesn't have effect then try '0' to disable the sandbox. If this didn't work then undo/reverse the change and reset the pref via the right-click context menu to the default value.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

• http://kb.mozillazine.org/about:config

Note that this workaround is only necessary for Firefox 56 and should be fixed in Firefox 57. Remember to reset this pref via the right-click context menu to the default value once you have updated to a Firefox version that fixes this since this is a security feature.

I am already using Firefox 57.

This is f***ed, I shouldn't have to go in and edit configurations because Firefox can't get their s*** together.

Never had this problem in previous version of Firefox, upgraded to version 57 and now this happens regularly on various pages, in emails etc etc etc.

Hi ignitedc, the font your having problems with on that page is Arial. I think this also is the font used on the Google results page and many other sites.

If this is not caused by the sandbox, there may be a font corruption issue that Firefox is sensitive to, but Safari isn't.

But if you no longer care to use Firefox, then, never mind.

You can check on the Font tab in the Inspector what font Firefox uses as a substitute of the specified font.

Solved the problem on my Mac. Cause: corrupt Helvetica Neue font. Solution: removed it with my fontapplication. (In my case FontExplorer X by Linotype.)

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If the Dock on your Mac contains a question mark

If an app’s icon is in the Dock and you delete the app from your Mac, the icon remains in the Dock but is covered by a question mark.

Remove the question mark icon: Drag the icon out of the Dock until Remove is shown.

To download again an app you purchased from the Mac App Store, see Install purchases from the App Store .

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24 Question Party People: Mark Arm of Mudhoney

Mark Arm of Mudhoney comes by the show to discuss the sewage tunnel boring machine named after his band, the record store that changed his life, surfing at Kelly Slater’s ranch, and much more

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Mark Arm of Mudhoney comes by the show to discuss the sewage tunnel boring machine named after his band , the record store that changed his life, surfing at Kelly Slater’s ranch, being radicalized by KISS and Aerosmith, seeing Robert Goulet at the airport, hanging out backstage with David Matthews, and more!

Host: Yasi Salek Guest: Mark Arm Producer: Jesse Miller-Gordon Audio Producer: Chris Sutton Additional Production Supervision: Justin Sayles Theme Song: Hether Fortune

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Safari does not display images

• Thread starter i-sidd
• Start date Feb 5, 2007
• Sort by reaction score
• Mac Basics, Help and Buying Advice

macrumors 6502a

• Feb 5, 2007

There are a couple of websites which I belive have pictures/images or something and it just shows a small blue question mark and you cannot do anything on that webpage. I looked on the pference and the display images is checked. So I don't know why it is hapenning. It sometimes says undefined.  

gauchogolfer

Macrumors 603.

The host website is probably using some kind of weird non-standard image. Safari displays all normal images just fine.  

macrumors 68000

Administrator/Editor

The blue question mark is what Safari shows when the image can not be found. Try reloading the page just to make sure it's not a glitch with incomplete loading of the page. It may just be a problem with the page though. If you want to post a link or two here, we can check to see if others are seeing the same thing.  

macrumors 6502

• Feb 13, 2007

Having same problem over at Ars Hi guys, I've been having the exact same problem, but the only site that I find problems with is Ars Technica. I would've thought they would be Safari compliant, but maybe not? Here's a link: http://arstechnica.com/journals/thumbs.ars/2007/2/13/7018 It's a bit annoying since whatever they're reviewing doesn't show up as an image. Any thoughts, or anyone else having the same issue on the site? BTW, I'm running 10.4.8 on a 867 12" Powerbook, if that helps. Thanks Brian  

Moderator emeritus

Can either of you post screenshots? Apple-Shift-3 or Apple-Shift-4 (and then select the region with crosshairs), and then either attach the image that shows up on your desktop to your post or upload it to photobucket, etc, and link it. ArsTechnica seems to display fine on my Safari....  

Just for giggles, when in Safari, go to the Safari menu and then click on Preferences. Then click on the Appearance icon and see if Display images when pages open is checked.  

Hey, thanks for the speedy reply. I've attached a partial screenshot so you can see what I mean.  

Attachments

macrumors newbie

• Apr 23, 2010

some work some dont it seems like there is an increasing number if images that dont work. i went to the same page 2x and different immages showed, with less showing the seccond time. I went there in internet explorer, and they showed fine. i have it set to show images in prefrences  

• Jun 11, 2010

Safari 5 issues Safari 5 has some major issues for some and not others, Apple of course deny any knowledge as they always do, but you would think that Apple would test their software properly before releasing a full browser update. if it was in Beta you would except issues but this isn't beta and there are major flaws. Thank god for Chrome! Bye bye Safari on my Mac pPo and iphone  

• Jul 23, 2010

same problem i've been having the same problem with the verizon wireless site, it has been happening on both my imac and my macbook pro both have the newest version of os x. and it happens on google chrome too. anyway this is all it is all the way down the page, there's not even any design:  

thematrixuum

• Sep 29, 2010

Have you checked the settings under file > develop?  

colourfastt

Macrumors 65816.

Has anyone given thought to the idea that perhaps those sites were developed using IE only extensions?  

LittlePluma

• Jan 9, 2012

mklos said: Just for giggles, when in Safari, go to the Safari menu and then click on Preferences. Then click on the Appearance icon and see if Display images when pages open is checked. Click to expand...

jedisinclair13

• Jan 15, 2012

colourfastt said: Has anyone given thought to the idea that perhaps those sites were developed using IE only extensions? Click to expand...

macrumors Westmere

jedisinclair13 said: That's not it. I have the same problem with the google news images (in Safari's bookmarks under News) it has always shown photos until Safari 5... now ALL of them are the blue ? Click to expand...

• Jan 22, 2012

I'm trying to help a neighbor with the same problem. She just upgraded to a new (used, but new to her) macbook. Her old macbook, did, and still does properly display graphics in Safari, but the newer, more up to date macbook shows text on some pages. I've noticed it on some Facebook pages (account settings), and in particular, on this page: https://www.wellsfargo.com/ There is no problem when using Firefox. Can those of you that have the problem see the graphic on the Wells Fargo page?  

JeffreyL said: Can those of you that have the problem see the graphic on the Wells Fargo page? Click to expand...

macrumors 68040

JeffreyL said: I'm trying to help a neighbor with the same problem. She just upgraded to a new (used, but new to her) macbook. Her old macbook, did, and still does properly display graphics in Safari, but the newer, more up to date macbook shows text on some pages. I've noticed it on some Facebook pages (account settings), and in particular, on this page: https://www.wellsfargo.com/ There is no problem when using Firefox. Can those of you that have the problem see the graphic on the Wells Fargo page? Click to expand...

• Jan 23, 2012

I haven't had a chance to look at it again, but I guess I should have mentioned that the affected pages don't look like a normal web page with the pictures missing. As I recall, they looked the text was sort of listed down the left side of the screen (but it wasn't the html source code).  

• Feb 4, 2012
• Apr 8, 2012