smart traveller australia register your trip

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Planning your overseas trip

Research your destination.

It’s a good idea to research your destination before you book your travel, so you know what to expect when you get there. On the Smartraveller website, you can use the destination finder to search for travel advice for more than 175 worldwide locations. Travel advisories include important information about:

• safety \r\n
• visa requirements
• local contacts.

Sign up for updates \r\n

Subscribe to email updates or push notifications for a destination on Smartraveller. These updates will let you know if there’s a change to a destination’s travel advice that may affect your trip. Find out more about subscription services on the Smartraveller website.

Keep copies of your documents

Consider making copies of your important documents. You may need them if something goes wrong while you’re overseas. You may also like to share the copies with someone you trust at home. Documents you should keep copies of include your:

• passport \r\n
• travel insurance policy
• driver licence and international driving permit
• travel itinerary
• emergency contacts
• International COVID-19 Vaccination Certificate.

Things to organise before you go \r\n

Find out what you need to organise before travelling overseas.

Sign up for updates

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Staying healthy when travelling overseas

Prevent illness by vaccination, take precautions against insect and animal bites, water and food borne illnesses. Ensure you have adequate health insurance for the activities you plan to undertake.​

Steps to staying healthy when travelling

Research your destination, before you go, visiting friends and relatives, avoid mosquito-borne diseases, avoid food-borne and water-borne infections, avoid sexually transmitted infections, don't touch the animals, be cautious about tattoos, seeking healthcare overseas, pack your medications, follow safety rules, on your return, for further information.

Research reliable websites with up-to-date information on risks to health in the countries you are planning to visit, including:

• US Centers for Disease Control and Prevention - country and disease specific advice for travellers as well as health professionals.
• Australian Government Smart Traveller - general information on travel health as well as areas where travel may be dangerous. This site also allows you to register your trip in case of an emergency while you are overseas.
• See your GP or travel doctor 4-6 weeks before your trip for general health and vaccination advice, including boosters for routine vaccinations (including those you should have had in childhood, such as measles ), and special vaccinations you might need for your destination.
• Ask about getting a flu shot if you're travelling to the northern hemisphere​ during their winter influenza season. This is particularly important if you're in a high risk group for influenza complications or your travelling on a cruise or in a large tour group.
• Check if any vaccinations are compulsory for your destination, as you could be refused entry without them (for example, yellow fever vaccine in some sub-Saharan African countries and meningococcal vaccine for travellers to the Hajj in Saudi Arabia).
• Pilgrims to perform the Hajj or Umrah should read the NSW Health Hajj travel advice .
• If malaria is present in the country you are visiting, you may need to start taking anti-malaria medicines several weeks before you leave.
• Discuss the risks of altitude sickness with your doctor if you're planning to travel to somewhere at high altitude (2500 metres or higher).
• Make sure you have adequate travel health insurance for the places you plan to travel to and the activities you might undertake.

People who are travelling overseas to visit friends or relatives are at higher risk for some diseases. The risk is higher because these travellers generally stay longer than tourists, eat local food in people’s homes, and may not take the same precautions (such as preventing mosquito bites) as tourists do.

These travellers often do not see a doctor for vaccines and advice before they travel, possibly because of cost, cultural or language barriers, or limited time.

If you are planning to travel overseas to visit friends or relatives, consider the increased risk of illnesses for you and family members and plan accordingly.

For more information, read Travelling overseas to visit family and friends - How to stay healthy .

• Yellow fever is a serious mosquito-borne disease that occurs in equatorial parts of Africa and South America. Travellers to these countries should be vaccinated prior to travel.
• Malaria is a serious and sometimes life-threatening mosquito-borne disease found in many tropical and sub-tropical countries. People planning to visit malaria-affected countries should get advice about anti-malaria medicines from their GP or a travel clinic 4-6 weeks before they leave.
• Zika virus infection is a mosquito-borne disease currently found in parts of tropical Africa, south-east Asia, the Pacific and Latin America. Pregnant women are at increased risk from Zika infection which can lead to serious birth defects in the baby. Pregnant women and should consult their doctor or travel clinic for personalised mosquito prevention advice prior to travel, and consider deferring travel to areas with outbreaks of Zika virus infection.
• Other diseases transmitted by mosquitoes such as dengue fever are common in tropical areas and can't be prevented by vaccination.

Avoid mosquito bites by wearing light-coloured, loose-fitting clothing that covers your arms and legs, and by regularly applying a mosquito insect repellent on all exposed skin areas. Reapply the repellent according to instructions or when you notice mosquitoes biting.

The most effective mosquito repellents contain Diethyl Toluamide (DEET) or Picaridin. Repellents containing oil of lemon eucalyptus (OLE) (also known as Extract of Lemon Eucalyptus) or para menthane diol (PMD) also provide adequate protection. Avoid putting insect repellent near the eyes and mouth, or over open wounds, broken skin or abrasions. Always follow the product label instructions.

In regions where insect borne diseases are prevalent, stay in accommodation which provides insecticide impregnated mosquito netting or insect screens on windows.

For more information read Mosquitoes are a health hazard .

If you are unsure about the safety of the local water try to drink bottled or boiled water only (boil water for at least one minute). Water purification tablets may be required in remote locations, although they may not kill all parasites.

In countries with poor sanitation, raw food such as salads or fruit may be contaminated -if in doubt wash, cook or peel fruit yourself. Street food should be avoided if possible. Avoid any dairy products which may not have been pasteurised.

Vaccinations are recommended for some food borne infections, such as Typhoid and Hepatitis A for visitors to countries where these infections are prevalent.

Take care about swimming or wading in fresh water in some countries. Infections such as Schistosomiasis and Leptospirosis are spread by contact with fresh water. These microbes can penetrate the skin, so swallowing water isn’t necessary to cause infection. Avoid contact with any fresh water (lakes, rivers, streams) where these infections are a problem.

Rabies is common in many parts of the world and can be carried by many mammals, including cats, dogs, bats and monkeys. Animals also carry many other infections.

Rabies in humans is a rare but fatal disease which is transmitted by a bite or scratch from an infected animal. Avoid handling any animals, including pets.

If you are bitten or scratched

If you are injured by any animal you should:

• wash the wound thoroughly with soap and water
• apply an antiseptic solution such as povidone-iodine to help prevent infection
• seek urgent medical attention to get post exposure treatment for rabies prevention, if required.

For more information read Rabies information for travellers .

Practice safer sex by using condoms to reduce the risk of catching sexually transmitted infections (STIs) such as HIV , Hepatitis B , Gonorrhoea and Shigellosis .

STIs maybe more common in some overseas countries than in Australia.

Tattoo parlours in many overseas countries have poor hygiene standards and may reuse needles. There is a risk of catching serious infections such as HIV , Hepatitis B and Hepatitis C as well as other skin infections. Don't get a tattoo overseas unless you know the equipment used is sterile.

Be aware that doctors and other healthcare providers overseas may not practice the same level of infection control as in Australia. They may reuse needles between patients or have other unsafe injection practices, which can transmit diseases such as Hepatitis B , Hepatitis C and HIV .

If you are planning to travel to another country for medical care, discuss with your local doctor or travel medicine clinic at least 4–6 weeks before the trip to discuss the specific risks related to the procedure and travel before and after the procedure. Check for the qualifications of the health care providers who will be doing the procedure and the credentials of the facility where the procedure will be done.

For more information see Smart Traveller - Medical Tourism .

Don't forget your regular medicines and always carry them in the original packaging with the label. You should get a letter from your doctor or carry the prescription.

Some medications are banned overseas and you should check this with the embassy of the country you are visiting before you leave.

Road traffic accidents are one of the most common causes of injury and death of Australian travellers.

Road rules may differ overseas. It is wise to apply Australian standards like wearing a seatbelt in cars and helmets on motorcycles or bicycles even if it is not required by local rules.

If you become unwell on your return home, don't forget to tell your doctor which countries you have visited. Some infectious diseases can take a long time to give rise to symptoms, and this information can help reach a speedier diagnosis and treatment.

Call your local Public Health Unit on 1300 066 055 .

Related Links

• Australian Government Smartraveller
• Fact sheets for travel-related infections
• Hajj/Umrah travel advice
• Mosquitoes are a health hazard
• US CDC Travel Health

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Are you traveling or living outside the U.S.? STEP is a free service that sends you emails with updates from the local U.S. embassy or consulate. If there’s an emergency where you are, it helps us contact you with instructions on what to do.

Why join STEP?

• Get real time updates about health, weather, safety, and security in the country.
• Plan ahead using information from the local U.S. embassy.
• Help the embassy or consulate contact you if there’s an emergency like a natural disaster, civil unrest, or a family emergency.

What kind of messages does STEP send? Currently, STEP sends emails only. STEP can send you several types of information:

• Routine Messages : News and updates about the country you picked.
• Alerts : Messages about short-term security, terrorism, health, weather, or disaster situations that could impact your travels.
• Travel Advisories : We re-evaluate the situation in each country every 6-12 months. Advisories include a simple 1-4 rating system, details about specific risks in the country, and clear steps U.S. citizens should take to stay safe.

Join the Smart Traveler Enrollment Program (STEP)

After you set up your account, you can pick what types of messages you want to get.

Stay in touch during an emergency.  Signing up for STEP helps the U.S. embassy get in touch with you if there’s an emergency. And, if your family or friends in the U.S. can’t reach you with urgent news while you’re traveling, we can use the information in STEP to try and contact you.

Become a Smart Traveler Now!   STEP is an easy first step to being a smart traveler. You should also always research your destination , and consider additional ways to get safety and security information from the U.S. Department of State, like on social media.

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• Travel advisories from the Department of Foreign Affairs and Trade we deliver a range of consular services for Australians travelling or living overseas. We deliver our services through Australian embassies, high commissions and consulates overseas. ___________________________________________________________________________ • Smartraveller provides official overseas travel advice. Our travel advice aims to inform you of the risks and how to avoid or handle difficulties overseas. Ultimately, though, it’s advice only and the decision to travel is yours. It’s also your responsibility to take care of your safety and wellbeing. ___________________________________________________________________________ • If you, or someone you know, needs urgent help or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on: 1300 555 135 (within Australia) +61 2 6261 3305 (from overseas) ___________________________________________________________________________ • For non-urgent general enquiries, email [email protected]. 1300 555 135 http://www.smartraveller.gov.au/ Emergency consular assistance is available 24 hours Last updated: 19 November 2021

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Home » News » Travellers no longer need to register trips on Smartraveller; here’s what to do instead

Travellers no longer need to register trips on Smartraveller; here’s what to do instead

Smartraveller has axed its pre-trip registration feature, citing inaccurate reporting from travellers making it harder to reach people who needed help.

The government’s travel guidance website issued an update last week to let travellers know they no longer needed to register their travel plans and should instead subscribe to receive updates on the destinations they plan to travel to and through.

According to Smartraveller, the pre-registration system was not providing the service intended and a subscription system would be better suited to deliver updated advice or alerts to travellers.

The subscription system also allows travellers to manage the information they receive and stop alerts when they are no longer needed.

“We decided to end pre-trip registration because we found many people were not providing accurate itineraries, updating their itineraries when plans changed or advising if they left a destination they had been staying in for a while,” the update read.

“Inaccurate information would make it difficult for us to reach people who really needed help during a crisis.”

Smartraveller noted that when a crisis occurs, DFAT can set up a crisis registration portal, with links shared across its website and social media.

“This allows you or your loved ones to register your location and contact details with us so we can get in contact and provide advice,” it said.

Smartraveller’s most recent registration portal was set up in the lead-up to the war in Ukraine to gather information on the number of Australian citizens and permanent residents who were in Ukraine and nearby areas, provide them advice on what to do and check whether they were in danger.

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Smart Traveller: Register Your Travel for a Smarter Adventure! 

Are you gearing up for an adventure? Want to ensure your travel is not only smooth but also smarter? Look no further than Smart Traveller! Registering your travel with Smart Traveller is the savvy choice for any Aussie explorer. From essential updates to vital advice, the Smart Traveller service is your go-to destination for staying informed and safe on your globetrotting journey.

How do I register my travel on smart Traveller?

To keep updated with the latest travel advice and news for your destination, simply subscribe to receive alerts rather than registering your trip. Subscribing ensures you’re informed about any changes or updates that might affect your journey. Stay in the know and enjoy a safer travel experience!

How do I start a travel account?

To kick off a travel account, begin by picking a catchy and straightforward username. Once that’s sorted, hone in on your distinctive style and angle—this will be your personal narrative. Master the art of photography since captivating images are the bread and butter of any successful travel profile. Hook your audience with interactive content and stay active within the community. Spice up your posts with trending travel hashtags to increase visibility. Dive into Instagram Stories and Live features for real-time engagement. And don’t forget to connect with fellow travel enthusiasts—networking can open doors to new adventures and followers. Remember, consistency is key to keeping your followers intrigued and your account buzzing with activity.

What do I need to declare in Australia?

When entering Australia, you need to declare any goods exceeding the duty-free threshold of AUD $900 for adults and AUD $450 for children. This includes items you’ve purchased abroad or from a duty-free shop in Australia. Be mindful of prohibited or restricted items such as certain medications, steroids, firearms, weapons, illegal pornography, and illicit drugs. It’s crucial to comply with these regulations to ensure a smooth journey while keeping aligned with the Smart Traveller guidelines.

Do I need to register travel with DFAT?

No, it’s not compulsory for Aussies heading overseas to log their travel plans with the Department of Foreign Affairs and Trade (DFAT). If you’re eager to get back Down Under, keep in close touch with your airline or travel agent to suss out your options for flying home.

How do I authenticate a DFAT document?

For a DFAT document to be authenticated, take it to the Department of Foreign Affairs and Trade, where they’ll verify the signature or seal against their database. Following this, they’ll provide you with either an Apostille or an Authentication certificate, depending on the destination country’s requirements. This certification is necessary for the document to be recognised overseas, ensuring smooth sailing for your international engagements.

What document is required for international travel?

For international travel, you’ll need a passport, sometimes complemented by visas depending on your destination. Other valid documents might include a U.S. permanent resident card, a Stateless travel document, a Re-Entry Permit if you’re returning to the U.S., or a NEXUS card, which expedites travel between the U.S. and Canada. For those at sea, a U.S Merchant Mariner Card is acceptable; military personnel can use their military ID. In urgent circumstances, an emergency travel document from an embassy or consulate can facilitate your journey. However, it’s important to note that U.S passport cards cannot be used for international air travel—they’re only valid for land and sea border crossings. Before setting off, check with reliable traveller advice platforms to ensure your documents align with your destination’s requirements. More info

How do I contact Smart Traveller Australia?

To connect with Smart Traveller, the Australian Government’s travel advisory and consular assistance service, simply utilise the online enquiry form for non-urgent matters. If you need to speak to someone directly and you’re in Australia, give them a buzz on 131 232 from Monday to Friday, during the hours of 8:00 am to 5:00 pm. Should you be abroad, reach out to the nearest Australian Embassy, High Commission, or Consulate for assistance tailored to Australian travellers. Remember, registering your trip with Smart Traveller keeps you informed and safe on your travels.

Does smart traveller australia have an app?

Absolutely! Smart Traveller Australia offers a mobile application designed to improve your travel experience. You can effortlessly download it and register to access a range of features aimed at making your journey smoother and more enjoyable. Whether it’s flight updates, navigational assistance at the airport, or travel advice – it’s all at your fingertips with the Smart Traveller app.

What app do I need to download to travel to Australia?

To travel to Australia, you need to download the Australian ETA app if you hold an ETA-eligible passport. This app enables you to apply for an Electronic Travel Authority (ETA), a crucial step in preparing your journey. Should you find it challenging to use the app, another option is to lodge a visa application through ImmiAccount online to find a visa that fits your travel needs. It’s a smart move to acquaint yourself with the app or online process in advance to ensure your Aussie adventure begins smoothly. More info

What is the app for Australia entry?

For those planning to enter Australia, the required app is the Australian ETA app, which caters to all eligible jurisdictions. If you satisfy the ETA conditions, you can easily apply via this digital platform. To get started on your smart traveller journey, simply visit the relevant app marketplace, be it Apple’s App Store or Google Play for Android users, and download the Australian ETA application. Enjoy a hassle-free process to register your travel!

What app do I need to download to travel?

G’day mate! For a bonza travel experience, you’ll want to load up your smartphone with some top-notch apps. First up, grab Google Maps to help you navigate the streets like a local. Keen for a getaway? Skyscanner will be your go-to for sniffing out the best deals on flights and accommodation. If you’re not sure what to chuck in your bag, PackPoint’s a ripper for packing smart according to your destination and the weather. And don’t go past Tripadvisor to help you suss out the best spots and travel tips. Safe travels and don’t forget, registering your trip with Smart Traveller is a wise move to stay informed and safe while you’re off adventuring! More info

What is the purpose of Smart Traveller?

Smart Traveller is designed to support Aussie globetrotters by keeping them up to date with comprehensive travel advisories and guidance for various international destinations. When you register your journey with Smart Traveller, you’re signing up to receive critical information to help ensure your trip is as safe and informed as possible. Whether it’s tips on local customs, health precautions, or updates on changing travel conditions, Smart Traveller provides an essential lifeline for Australians on the move abroad.

Should I register with Smart Traveller?

Absolutely, it’s wise to sign up with Smart Traveller for the places you’ll be heading to and those you’ll be passing through. Even though they ceased pre-trip registration back in 2019, staying informed through their updates can be pivotal for a safe and smooth journey. It ensures you have access to the latest travel advisories and essential information for your destination.

How much does it cost to join Smart Traveller?

Joining Smart Traveller doesn’t cost a penny – it’s completely complimentary! Get savvy with your travels and enrol at no charge to stay informed and secure on your adventures.

What is a Level 3 country?

A Level 3 country is one where you’re advised to rethink your plans due to significant threats to personal safety or security. Before organising a trip to such a destination, it’s wise to check updates and consider the implications on your well-being, potentially altering your travel agenda. Engage with advice from smart traveller resources to stay informed about the risks involved. More info

In the world of travel, staying connected and informed is key to a successful and enjoyable adventure. If you’re planning a trip, registering your travel with Smart Traveller is an absolute must. By signing up, you gain access to essential guidance, travel advisories, and updates that can make all the difference for a safe and informed journey. It’s all about making your travel experience smarter and more secure. So, be sure to hop on board and join the Smart Traveller community for your upcoming travels!

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Bon Voyage from the Aussie Government! How To Work Smartraveller.gov.au on your next overseas trip.

Smartraveller is a travel advisory and consular assistance service created by the Australian government. The site provides travel advice for countries and events, guidance about travel insurance and staying safe and healthy, and getting help overseas.

Travel advisory by email.

Accidents happen, even on holiday. Sometimes those accident occur on a national level, such as a natural disaster or political unrest. Keeping yourself in the know is super important as information is key, never more so that when the country you’re visiting is experiencing a major incident or freak weather event.

Subscribe to Smartraveller travel advisories for the destinations you intend to visit and receive alerts, via email, each time the travel advice for one of your destinations is updated.

TRAVEL TIPS BY COUNTRY

The Smartraveller site offers travel tips and information covering a range of issues including advice for when things go wrong, staying safe and healthy, foreign laws, and living and working overseas. Do the groundwork by  browsing countries by region  or searching Smartraveller’s  list of all countrie s  and popular Aussie destinations below:

• China (People’s Republic of)
• New Zealand
• Papua New Guinea
• Philippines
• South Africa
• United Kingdom
• United States of America

A visa, also referred to as a tourist visa, is an endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period of time in a country where they are not a citizen or resident. Some countries require Australian travellers to carry visas, while some do not. Only the countries you plan to visit can provide up-to-date information about their visa requirements or visa-waiver programs.

Well before cabbing it to the airport, contact the nearest embassy or consulate of the countries you intend to visit.

• Foreign embassies in Australia (Canberra)
• Foreign consulates in Australia by country

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Register Your Trip with Smart Traveler Enrollment Program (STEP) for Travel Alerts

Sadly, in the world today, it can be dangerous to leave your house and drive your car, but you take precautions to ensure you are a safe driver (no texting, safe distances, and caution for example). When planning a trip, you should think about all safety issues that are important to you (read this post for My Travel Safety Thoughts ) and consider registering your trip with the Smart Traveler Enrollment Program (STEP) for international travel (U.S. residents only).

For my trip with Mom to Paris, there were a few people who asked, in the light of the terrorist events, if we should be going there at all. I said, “Of course we should still travel.”  Because of Mom, I made a few changes to my normal planning process.

• The first change meant buying travel insurance for Mom that included medical coverage, as Medicare doesn’t pay for international medical costs.  While I have medical coverage, I also bought travel insurance for this trip to mirror what Mom would have as we were traveling together.

***If you want to have some fun, start reading the fine print of travel insurances related to health care, first payor, pre-existing conditions, trip deposit dates, and so many other things that I hadn’t had to think about in the past. You really need to be an educated consumer with respect to travel insurance.***

2.      The other change from my normal trip planning was registering our trip with my employer which has a Global Security team in case incidents affect their employees while traveling on business and personal.

3.       I registered our trip with the U.S. Department of State’s STEP Program.

I first used the U.S. Department of State Smart Traveler Enrollment Program (STEP) back in 2012 when I traveled to South America ( Santiago , Easter Island , and Lima ) and then again for my month in Africa ( Botswana , Zimbabwe , South Africa ). By registering your international travel plans, you will receive notifications from the local U.S. Embassies if there is cause for concern during your travels in those countries/regions. It’s just another layer of protection in my opinion, especially for me when travelling solo. During the Africa trip, I received an email from the Embassy in Botswana regarding a demonstration to avoid in a particular city.  As I was on safari, it didn’t affect me but was good to know what was going on in the country while I was there away from television and newspaper updates (internet wifi was spotty at the time).

How to Register for STEP (Smart Traveler Enrollment Program)

Visit the Smart Traveler Enrollment Program site

You have three options

• Staying Home (you can sign up for travel alerts and warnings)
• Frequent Traveler (create account)

When you click “Traveling” you need to agree to the privacy statement and answer two questions:

• Are you a U.S. Citizen?
• Travel/Reside Abroad

You then have a few tabs to complete (one per family member is fine – groups have different option)

• Traveler Info (Your information & Emergency Contact Information)
• Itinerary Info
• Travel Info
• Confirmation

Why Register with Smart Traveler Enrollment Program (STEP)?

It’s easy! It’s quick! It’s free! Let’s hope you have a hassle free trip as most usually do, but in the rare case that you need information or assistance, you can contact the U.S. Embassy or they can contact you. You can also follow the State Dept on Twitter @TravelGov for updates.

The local embassy that you’ve registered your trip with will send out

• Travel Alerts for “short term, fast breaking events that could pose significant risks to you or affect travel plans” They provide examples of demonstrations, protests and other information you might need to be aware of.
• Travel Warnings recommend postponing travel to the country because of what is deemed dangerous conditions or places where it’s harder to assist U.S. citizens.

On our recent trip in September with Mom , I received an email when a worldwide caution (for London travelers) was updated from the March caution. Thankfully, both London and Paris were uneventful and no specific notifications were sent.

I’ve found this added layer of communication quite invaluable and comforting while I’ve traveled.  It’s always best to overplan when it comes to safety in my opinion (hence my backup options B, C, D and E!).  I think it’s a good idea to register your international trip with the Smart Traveler Enrollment Program (STEP) and use the U.S. Dept of State website to research the destination.

Do you use the STEP Program now?  

If not, do you think you would in the future for your next international trip?

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The 'smart' traveller

Speaker: Ian Kemish

AFTA General Conference - Sydney

INTRODUCTION

Thank you for inviting me to speak at the AFTA Conference today.

As the head of the Consular Division of the Department of Foreign Affairs and Trade, I am pleased to be involved in such a major travel industry forum. I bring with me the best wishes of the Minister for Foreign Affairs, Mr Alexander Downer, and the Parliamentary Secretary for the Minister for Foreign Affairs, Mr Bruce Billson.

The Government believes in the value of travel - to Australia and to Australians.

It is important for Australia as a nation and also enriching for Australians, that we have links with other peoples and other nations.

• travel adds to the fabric of relationships with our neighbours through greater understanding
• people to people links - an often used phrase, but not simply rhetorical - the value of these is real - in a commercial sense, in a political sense and in a cultural sense.

Australians are travelling in unprecedented numbers - passport applications received over the past 12 months have increased by 17%.

In terms of actual numbers - we have issued 1,000,000 passports in the past year. To keep up with this demand - on several occasions in May we were issuing more than 5,000 passports a day.

Quite predictably, there was a downturn in the number of Australians travelling after major events including September 11, the Bali bombings and the SARS outbreak. But, the catch-up is happening now and we are expecting it will continue through to November this year, when the catch-up period will be complete.

Promisingly, Australians are not just travelling in significant numbers. There is strong evidence they are better informed and being much smarter travellers, which is what we are about. For example, the smartraveller website is getting an average of 160,000 page views per week, which is an excellent indication that more travellers are accessing our travel advice.

SAFE TRAVEL

Of course, we all want to encourage travel which is both safe and responsible - one of the core responsibilities of government is to share with the travelling public clear, credible information about risks.

I know the travel industry is also interested in promoting 'safe' travel. It makes good business sense because happy, safe travellers are more likely to be frequent travellers.

Unfortunately though, not all Australian travellers enjoy trouble free overseas visits.

Each year Australians make around 3.5 million trips overseas and the Department handles over 15,000 serious consular cases. This figure includes over 700 hospitalisations, 600 deaths and 100 evacuations of Australians to another location for medical purposes.

We have a network of staff in embassies and consulates across the world who respond to Australians in difficulty. This network is assisted by a team of officers in DFAT's Canberra office, which includes a 24 hour consular emergency centre.

Against a backdrop of 3.5 million trips a year, the number of consular cases might not seem that large. But even one Australian in difficulty is one too many and we are always looking for ways to reduce this number, particularly through the information we provide in our travel advisories.

Contemporary international environment presents security and safety concerns that until September 11 were unknown to current generations of Australians - international terrorism today is pervasive in a way which previous, often localised terrorist acts were not.

If you are in the travel industry today and do not appreciate this - then you are in denial. Of course, it is important to keep these risks in perspective; including by comparing them to the risks we face every day in life in Australia.

Part of the job of my division in the Department is to help Australians understand this new international dynamic. A significant part of our work is at the preventative end of scale: we want to see fewer Australians needing assistance and more Australians having fun, safe and successful business and holiday trips.

Our key objective is to see all Australian travellers being well-informed, responsible 'smart' travellers. The primary way in which Australians can be well-informed about risk is by accessing the Department's travel advisories.

We are not in the business of providing promotional travel information - that's your job.

PREPARATION OF TRAVEL ADVISORIES

As partners with us on the promotion of travel advisories, it might be helpful to give you a broad overview of how travel advisories are put together.

In preparing travel advisories DFAT draws on:

• assessments from Australian missions overseas about the security conditions in which they operate
• our experience of the common or recurring consular problems Australians are experiencing overseas
• Intelligence reports and in particular ASIO threat assessments
• the advisories prepared by our consular partners (US, UK, New Zealand and Canada) although we may reach different conclusions.

Travel advisories are under constant review and remain current on every day, not just the day after reissue.

TRAVEL ADVISORY MYTHS

I would like to take this opportunity to try and dispel some frequent misconceptions about travel advisories.

Firstly , our travel advisories are just that: advice .

They are not just about terrorism. In addition to information about security, they provide useful, practical tips on travelling such as on health, visa and local law and customs information.

Secondly , travel advisories are about one thing only: helping Australians to make informed decisions about travel

• They are not about banning travel
• They are not about undermining the interests of the travel industry.
• They are not influenced by commercial or political considerations.

Thirdly , contrary to what you may have heard in some media reporting, in the issuing of travel advice there is no "singling out" of countries.

DFAT maintains a travel advice, not travel warning on most countries that are popular destinations for Australians in all regions of the world.

For example, if you log on to the Department's smartraveller site you will see that there are advisories for more than 140 destinations. And, at present there are only six countries for which the Department is advising against all travel.

There are also travel advisories for a number of countries where the security risk is low but where there is a high volume of travel by Australians, such as New Zealand.

We are conscious that it is important to keep our travel advice in perspective. And, we are progressively trying to make our language even clearer - particularly at the lower end of the scale, and including by reference to the sort of risks that Australians might face here.

Fourthly , travel advisories are kept under constant review but as a matter of course every travel advice is reissued and reassessed every quarter . Obviously, if developments in a country require more regular updates we will respond through the travel advice. The travel industry needs to be clear about the regular review process.

Fifthly, and even more importantly, travel advisories do not lose their credibility just because a terrorist attack or a security risk, that we have brought to the attention of travellers, does not materialise.

There are many reasons why planned or intended terrorist attacks do not eventuate.

Some in the media misunderstand our travel advisory settings and I should add here that it is important to look at the advice itself - not the media interpretation of it.

Our experience is that travel advice is better understood by the general public than is sometimes thought. Most Australians realise that decisions about whether or not to travel is one for the individual traveller to make. Australians need to make their own choices on the basis of their own priorities, family situation etc.

When our travel advice recommends defer non-essential travel and Australians ask us whether they should travel - the decision about what constitutes essential travel is one for the individual to make.

We hear criticism from time to time that our advice does not assist the traveller in the practical management of risk; that the information we share about a threat is vague and generic in nature. That's because the information we see is often precisely that.

As you can imagine, it is extremely rare that a terrorist organisation conducts itself in such a way that Governments get access to the precision of their planning. Our information can be credible - that is, we know with good authority that something may be being planned in a region, but not specific . Rest assured that where we do have specific credible information that detail will be in the travel advice and we will move heaven and earth to bring it to the attention of Australians.

Where the threat is more generalised we will seek to ensure it is conveyed as accurately as possible to help travellers make their own informed decisions about risks.

Which brings me to my sixth point - there is no secret advice, the Department produces only one form of advice in the form of the travel advisories. An important principle behind our work is that the advice we provide to the Australian public is exactly the advice we provide to our own staff, to other government agencies or to the private sector. There are no double standards .

EVOLVING TRAVEL ADVISORIES

It is also important to note that travel advisories are:

• a very recent thing: they go back to about 1997 in their current recognisable form
• an evolving field of work
• not an exact science.

Like partner consular services (UK, US, Canada, New Zealand), we see travel advice as an evolving product, shaped by a range of issues including feedback from the travel industry and the travelling public.

We are always open to ways we can improve them, strengthen them and make them clearer to the travelling public.

We have made a practice of reviewing the presentation, format and general approach to travel advice on a regular basis.

The Government is very mindful of the need to ensure that advice remains credible in the public mind.

And, we are continually looking to improve the clarity of travel advice. In response to the feedback we have received from the travelling public and travel industry, we, in consultation with staff in our posts, are implementing a range of changes to travel advisories.

In particular, we are making the travel advisories clearer through introducing new sub-headings to differentiate safety and security threats, putting them in plainer English and introducing other textual changes.

It is also important to the ongoing credibility of travel advice that risks are kept in perspective. We are currently working to make it clearer in advisories for lower risk countries that the behaviour we recommend equates to that which is practised in Australia.

SMARTRAVELLER DISSEMINATION

Of course, there is not much point in the Department preparing these travel advisories if they are not known about or accessed.

The Department significantly improved the dissemination of travel advisories last year by launching the $9.7 million public information campaign, smartraveller .

The smartraveller campaign has a simple but vital message for all Australians - it is in your interest to consult the Department's travel advisories before going overseas.

This smartraveller message has been carried in smartraveller advertisements that you may have seen on television and in magazines and newspapers over the past year. During the past fortnight, you might have also heard some smartraveller radio advertisements featuring Ernie Dingo.

If you have been overseas recently, hopefully you have seen and perhaps even trialled the smartraveller kiosks located at the Sydney, Melbourne, Brisbane, Adelaide and Darwin International Airports and at the Sydney and Canberra Passport Officers. These kiosks provide Australians with direct access to the smartraveller website, so they can print out the latest travel advice before departure.

As part of the smartraveller campaign we are keen to work even more closely with you = the travel industry to promote awareness and use of travel advisories.

PARTNERSHIPS WITH BUSINESS

Of course the unique partnership between the Government and the travel industry through the Charter for Safe Travel is an excellent way to advance our shared commitment to assisting Australians overseas travel safely. Cooperation between us is a world-first. Under the Charter, jointly launched by Mr Downer and AFTA Chief Executive Mike Hatton in June 2003, the travel industry is encouraging individuals to consult travel advice, and to take out appropriate travel insurance.

We currently have 1150 companies - travel agencies, airline, tour operators - as Charter for Safe Travel partners. Importantly, AFTA has made partnership with the Charter a condition of their membership. This membership shows our shared commitment to provide travellers with travel advice.

I would like to particularly acknowledge the excellent support we have received from Mike Hatton (Chief Executive, AFTA).

The Charter demonstrates a joint awareness that simple checks and preparations can minimise the risks for travellers and maximise the chances of a hassle-free journey.

A recent joint DFAT-AFTA survey of partners to the Charter has shown that travel agents are taking their membership of the Charter seriously as:

70% of respondents have increased their efforts to bring travel advisories to the attention of their customers, since becoming members.

The survey also established that:

Over 80% of respondents found the information within travel advisories on safety and security, local law and customs, entry and exit requirements, health issues, travel and health insurance, and consular assistance and registration to be either 'very useful' or 'useful'.

We know that a lot of travel agencies are going to the trouble of printing out travel advice for their customers, or have placed a line promoting the smartraveller website at the bottom of their itineraries. We appreciate this support.

I also commend those organisations and agencies that have allowed us to supply editorial on the smartraveller campaign in their publications and who have linked to smartraveller from their website. Again, the Department really appreciates your commitment.

For those of you who are not members of the Charter - we strongly urge you to sign on. This is very easy to do (it can be done through our smartraveller website) and it is good way of reassuring travellers of your safe travel status.

I would also like to inform you of a further recent initiative taken by the Department as part of the smartraveller campaign to enhance cooperation with industry. We have established a " Smartraveller Consultative Group " made up of representative industry bodies (such as AFTA) and the Government.

The purpose of the group is to provide a forum for advancing the aims of the Charter for Safe Travel, enable the travel industry to offer suggestions on improving the presentation, format and clarity of travel advice, and offer advice on the reach of key smartraveller messages.

As you will appreciate, it is not a forum for influence over the Government's treatment of risk, which remains our responsibility alone.

All these initiatives provide a strong foundation for further close cooperation with business operators and government in a way that benefits the travelling public. They will undoubtedly be taken into account by the Government in considering its response to a recent recommendation about taking this cooperation on travel advisories further.

The recommendation from the Bali Inquiry to establish a Code of Conduct outlining mandatory practices by agents in relation to travel advisories will be considered by the Government in coming weeks and of course, as also recommended by the Inquiry, will involve close consultation with industry.

CAMPAIGN SUCCESS

Our joint efforts in this area do appear to be having an impact. In addition to the joint DFAT/AFTA survey I referred to earlier we have been carefully monitoring public feedback about travel advice, including through independent research work conducted as part of the smartraveller initiative.

The results present a positive picture and demonstrate that the smartraveller campaign and the relationships we have developed with industry are motivating more and more Australians to access travel advice before they travel.

For example , an unprecedented number of Australians are accessing our advice on the internet:

• we are averaging 160,000 smartraveller page views a week
• we currently have 46,000 email subscribers to our travel advice

And, our call centre is averaging just under 3000 calls a month.

Prior to the commencement of the smartraveller campaign, only 37% of the general community were aware of the DFAT website, while this figure has increased to 60% amongst the general community and to 80% for departing travellers a year on in the campaign.

In conclusion let me say that, in spite of the troubles or perceived troubles around us that Australians remain keen travellers

The anecdotal evidence of the hardy Australian travelling spirit is backed up by the fact that DFAT is issuing record numbers of passports.

I strongly believe, the Government and tourism industry can work together to promote tourism without compromising the security and safety of Australians overseas.

While it is wonderful peace of mind for travellers and their families that there is a world-class consular support service on hand to help all Australian travellers - we should continue our joint efforts to help Australians avoid these pitfalls.

We want Australian travellers to be 'smart', responsible informed travellers.

Together we can ensure they are.

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Heading overseas? You won’t need to do this anymore

From November, DFAT has announced that Smartraveller will launch an all-new website that will change how Australians register their overseas travel.

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The Australian government has always recommended for Aussie travellers heading overseas on holiday to register their details. But gone are the days of having to log on and provide every little detail – Smartraveller has today announced a game changer of an update to their system.

The old process of having to log in and allocate time to filling out forms is no longer required. Instead, Aussies travelling overseas will soon just have to register their email address and phone number to receive all relevant travel information to their trip – but there’s one big change.

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MY TRAVEL INSURANCE HACK SAVED ME $856

Department of Foreign Affairs and Trade (DFAT) has revealed that Smartraveller will open up registration for Australians only when there’s a crisis. Meaning, it will be quicker to respond and assist to those in need of help.

There will also be an SMS option for ‘critical alerts’ when required.

For example, if you find yourself stranded in a city where there’s violent riots or protests, the website will activate registration and you will be provided help and information from travel advisories from DFAT.

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Take note, if you’re already a current subscriber with Smartraveller, you’ll need to resubscribe when the new website is launched.

There’s no word on when exactly these changes will be implemented, but it’s said to take place in November.

Additionally, if you find yourself in need of urgent help you can call DFAT on 1300 555 135 (in Australia) or on +612 6261 3305 (from overseas).

For more details and information visit smartraveller.gov.au

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Jetting over to Europe just got easier, as Singapore Airlines launches direct flights to Brussels, for the first time in more than 20 years. 

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• Get comprehensive travel insurance. Ensure it covers you for the places you’ll visit, the things you’ll do and any pre-existing medical conditions you have.

Check the expiry date of your passport before you travel. Some countries won’t let you enter unless your passport is valid for 6 months after the date you plan to leave that country.

• Ask about recommended vaccinations and other health precautions. Vaccinations can be an entry requirement for some countries. Check your medication – certain medicines are illegal in some countries.
• Make sure you have the right visas for the countries you’re visiting or transiting, and check other entry or exit requirements.
• Check if you’re regarded as a national of the country you plan to visit, and whether dual nationality will have any implications for your travel plans.
• Make copies of your passport, visas and insurance policy. Carry them in a separate place to the originals and leave a copy with someone at home.
• Risks are often greater overseas. Be careful and don’t take any risks you wouldn’t consider at home.
• Obey the laws of the country you’re visiting, even if they appear harsh or unfair by Australian standards. Don’t expect to be treated differently from locals just because you’re Australian.
• Keep in contact with friends and family back home. Give them a copy of your itinerary before you go so they know where you are. Let them know if you won’t be contactable for an extended period.

COVID-19 has changed international travel.

It’s important not to underestimate how difficult travel is during a pandemic. It’s highly unpredictable, and far more complex.

Due to the health risks from the COVID-19 pandemic and the significant disruptions to global travel, Smartraveller advice to Australians about the risks of travelling at this time is more important than ever.

Many countries continue to change restrictions for travellers due to COVID-19, sometimes at short notice. It’s your responsibility to research and know the local laws and restrictions in your destination.

You could face fines or penalties if you break these laws. Follow the advice of local authorities and subscribe to Smartraveller to receive the latest updates for your location.

Since the start of the pandemic, the Australian Government has implemented stricter border measures to protect the Australian community from COVID-19. You may need to abide by additional departure and re-entry measures when you travel. Up-to-date information on current measures at your time of travel is available at the Department of Home Affairs website at homeaffairs.gov.au.

Travel zones

There are travel zones where COVID-19 border restrictions have eased, either in Australia, internationally or both. Travel zones may involve:

• excluding certain destinations from Australia’s outward travel ban
• allowing quarantine-free travel to and from certain destinations
• reducing or removing COVID-19 testing requirements.
• If you’re considering travel, think carefully about whether you’re willing to accept certain risks before you go, including:
• contracting COVID-19 while overseas
• the reduced frequency and increased cost of international flights
• limited consular assistance – don’t assume the Australian Government can get you home
• international border and movement restrictions, often changing at short notice.

Our network of embassies, high commissions and consulates around the world continue to provide you with up-to-date local advice and support throughout this difficult period. Be aware that consular services may be limited due to local measures in place to control COVID-19.

If you’re able to travel and plan to do so, we strongly recommend you know the risks. Get travel insurance, read this booklet and subscribe to smartraveller.gov.au to stay up to date with the latest travel advice.

Returning to Australia

If you’re overseas and wish to return to Australia, be prepared for delays and disruptions due to global COVID-19 travel restrictions. Read and subscribe to the travel advice for the country you’re in and any you may be transiting, as local restrictions can change at short notice. When you return to Australia, you’ll need to abide by any additional re-entry measures in place, such as quarantine and COVID-19 testing. See the website of the Department of Health for the latest entry requirements .

For up-to-date COVID-19 advice, see:

• Smartraveller
• Department of Home Affairs
• Department of Health

Before you go

The better prepared you are, the safer and more successful your travel will be.

Access our full range of travel information to help you prepare for overseas travel.

We have useful advice on:

• health issues
• safety and security
• local laws, customs and contacts
• getting around safely
• entry and exit requirements.

We can help you consider the level of risk you may face, so you can make informed decisions about where and when to travel overseas.

Smartraveller uses 4 levels of travel advice for all destinations:

• Level 1 : Exercise normal safety precautions.
• Level 2 : Exercise a high degree of caution.
• Level 3 : Reconsider your need to travel.
• Level 4 : Do not travel.

Our travel advice is updated regularly. You can subscribe  to get the latest updates to our travel advice and news – it’s a free service.

We strongly encourage you to subscribe as soon as you’re thinking about heading overseas so you’re well informed for your trip. You can choose to:

• receive travel advice and news updates by email as we publish them
• receive SMS critical alerts for your destinations
• receive a daily email with all updates from the previous 24 hours
• unsubscribe at any time.

Follow Smartraveller on Facebook  or Twitter for updates. Extend your research by reading guidebooks or visiting travel websites. Talk with family or friends who are familiar with the countries you plan to visit.

Travel doesn’t always go as planned. If you’re going overseas, travel insurance is as important as a passport. Without it, you or your family could suffer financially if things go wrong. No matter who you are, where you’re going or what you’re doing, get insurance. If you can’t afford travel insurance, you can’t afford to travel.

Travel insurance policies are changing. Make sure your travel insurance covers the areas you intend to visit and suits your travel plans. Remember to ask if it covers:

• medical expenses for injury or illness
• medical evacuations back to Australia
• any pre-existing medical conditions
• the theft of valuables
• damage to luggage and personal belongings
• sports and adventure activities, such as skiing or hiring a motorcycle
• cancellations or interruptions to flight plans.

Accidents can happen to anyone, including on short trips to familiar locations. Medical costs overseas can reach hundreds of thousands of dollars.

If you’re travelling with family members, you may be able to arrange travel insurance for your whole family under the one policy. Cover varies from policy to policy though, so be sure to check the fine print.

If you plan to rely on the travel insurance provided by your credit card, confirm you’re covered for your personal circumstances, including all of your destinations, activities and pre-existing medical conditions.

Be aware that some policies don’t offer refunds and your insurer may cancel your coverage if the safety and security of your overseas environment changes. The terms and conditions of your policy will determine whether you’re entitled to a refund if the Department of Foreign Affairs and Trade (DFAT) changes the level of the travel advice for that location. This will vary from policy to policy, so be sure to shop around.

As a result of the COVID-19 pandemic, insurance providers and policies continue to evolve. Some cover COVID-19 and some don’t. Do your research, find a policy that’s right for you and know what you’re covered for. The Australian Government is limited in how and when it can help Australians overseas. It’s important you understand our limits. There are many examples of Australians facing financial difficulties trying to cover costs when things go wrong.

• take personal responsibility for your situation when you travel, including your finances
• take out appropriate insurance for your trip.
• pay for your medical treatment overseas
• pay for a medical evacuation to Australia or a third country
• pay your bills.

Consular services must not be your 'back-up plan' if things go wrong and you need money. Instead, you’ll generally need to depend on your travel insurer for financial help and practical support in times of trouble.

For more information, see the travel insurance  page.

Make sure your passport has enough validity

What if you lose your passport or someone steals it.

By law, you must report the loss or theft of your passport without delay.

Overseas: Contact an Australian embassy, high commission or Consulate.

In Australia: Call the Australian Passport Office on 131 232.

If your passport is stolen, report the incident to the police and get a copy of the police report. You’ll be asked to present the report when you replace the passport.

What if your passport is damaged?

Call the Australian Passport Office on 131 232 or visit an Australian Passport Office, Australian embassy, high commission or consulate to check if your passport is usable for international travel.

More information is available on the Australian Passports Office  website or:

• Australia : Call the Australian Passport Office on 131 232.
• Overseas : Contact your nearest Australian embassy, high commission or consulate .

Get the right visas for the countries you’re visiting or transiting. Visa conditions change regularly so before every trip check the relevant foreign embassy or consulate of the destinations you plan to visit. Contact details for foreign embassies are available at the Department of Foreign Affairs and Trade .

• Each country or territory decides who can enter or exit through its borders.
• In most cases, tourist visas don’t allow you to work in a foreign country, including voluntary or unpaid work.
• Visa and entry permit conditions and expiry dates must be strictly followed. In some countries, visa overstay can lead to arrest.
• Visa scams are common. Check Smartraveller travel advice for the correct visa links or contact the embassy or consulate of the countries you plan to visit.
• DFAT in Australia and Australian missions overseas can’t help you arrange visas for other countries.

Check if you’re a dual national

If you or your parents were born in another country, you may be considered a citizen or national of that country, even if you’re also an Australian citizen. Before you leave, check the implications of local laws for dual nationals – for example, you may need to do military service in the country of your other nationality.

If you have dual citizenship, you should use your Australian passport when leaving and returning to Australia.

Some countries may not recognise your Australian citizenship if they consider you a national of their country, even when you’re travelling on an Australian passport. They may not permit Australian consular assistance to be provided to Australian citizens who, according to its laws, are considered to be its own nationals.

If you hold another country’s passport, seek advice about using it from the country’s embassy or consulate before you leave. For further information, see the Advice for dual nationals .

Australian citizens

If you’re an Australian citizen, you need to present a current Australian passport on your arrival to Australia. Australian citizens who travel without an Australian passport might have their entry delayed until their identity and claim to Australian citizenship is verified.

If you hold a visa and then become an Australian citizen, that visa ends and you can’t travel on it. When you enter Australia, you’ll enter as an Australian citizen.

Check the Civil Aviation Safety Authority website to ensure the items you’re packing are not dangerous goods.

You can also download the ‘Can I pack that?’ dangerous goods app to help you determine what you can and can’t pack, and learn how to pack items safely.

Information about what you can and can’t carry in your luggage is available from the TravelSECURE  website.

• Check if your medication is considered illegal or a controlled substance overseas.
• Obey the law – don’t purchase, use or travel with illegal drugs.
• Pack and secure your luggage yourself so you know what you’re carrying.
• Never carry anything into or out of another country for someone else.
• Don’t leave your bags unattended in public areas or with a stranger.
• Don’t use bags that don’t belong to you. Illegal drugs have been found in suitcases won as ‘prizes’ in online competitions. You may not be able to see the drugs at first glance, but security detection systems are likely to.

There’s no limit to the amount of physical currency you can bring into or take out of Australia. However, you must declare amounts of $10,000 or more in Australian currency or foreign equivalent.

If requested by an Australian Border Force or police officer, you must also disclose any promissory notes, traveller’s cheques, personal cheques, money orders, postal orders or other bearer-negotiable instruments, regardless of value.

More information is available from  AusTRAC  .

Before you go:

• Find out the currency most commonly used at your destination and whether ATMs are widely available.
• Organise options for accessing your money overseas, such as debit and credit cards, travel money cards, traveller’s cheques and cash.
• Tell your bank you’re travelling and check if your cards will work.
• Research how much local and foreign currency you can take into your destination .

Centrelink payments

There are rules about how your Centrelink payments or concession cards may be affected if you leave Australia. More information is available at servicesaustralia.gov.au.

Take copies of your important documents. Leave one set of copies with someone at home and keep another set with you, separate from the originals.

Documents can include your:

• travel insurance policy
• itinerary and tickets
• vaccination records
• credit card numbers and traveller’s cheques
• driver’s licence or international driving permit.

You’re responsible for managing your physical and mental health and accessing medication and medical equipment while overseas. Read up on the health issues affecting the countries you’re travelling to in our travel advice for your destination before you go.

Mental health and wellbeing

Taking care of your mental health is important. Advice on mental health and details of a range of wellbeing resources available to Australians overseas can be found at smartraveller.gov.au.

Vaccinations

• Make an appointment with your doctor or travel clinic at least 8 weeks before you depart and find out what vaccinations or health checks you need for your destination. Remember that some vaccines need time to take effect or more than one dose.
• For information on COVID-19 vaccines , see website for the Department of Health.
• Read about key health risks for your destination in our travel advice. You may need to meet certain health requirements to enter and exit your destination. For more information, contact your destination’s embassy or consulate in Australia before you depart.

Travelling with medications

Before you leave, check that the medication you plan to take is legal in the countries you’re visiting. Some medications may be legal but require a permit.

It’s an offence to carry or send Pharmaceutical Benefits Scheme (PBS) medicine overseas unless it’s for your own personal use or for someone travelling with you. You could be fined $5,000 and spend 2 years in prison if you break this law. More information is available from  Services Australia  or by calling 1800 500 147.

Taking medicines overseas

Keep a copy of your prescription or a letter from your doctor detailing your medication and leave your medicines in their original pharmacy packaging.

Read the travel advice for your destination and learn about the local laws or cultural considerations around medication.

Pack enough medication to stay in good health on your trip.

Make emergency plans in case things go wrong.

Reciprocal health care agreements

Australia has reciprocal health care agreements with 11 countries. These countries provide some emergency care to Australians.

Most agreements specify the care must be urgent and medically necessary. They usually need a co-payment from the patient.

A reciprocal health care agreement is not a substitute for insurance. You still need travel insurance.

For more information and a full list of countries, see our page on reciprocal healthcare , visit Services Australia or call 1800 500 147 from within Australia or +61 2 8633 3284 from overseas.

Flying safely

If you’re concerned your airline may question your fitness to fly, check their health requirements first and, if required, get a letter from your doctor confirming that you’re fit for air travel.

If you have a disability , contact your airline to find out about services such as shuttles, seating arrangements and special meals. Check the equipment they’ll allow on board.

If you need to carry needles and syringes, take a letter from your doctor explaining why you need them and seek early advice from your airline on how to comply with airport and air travel security regulations.

Due to COVID-19, most airlines require you to wear a mask while on board their planes. Some also have pre-departure COVID-19 testing requirements. Check with your airline before you fly to make sure you meet any necessary requirements.

To find out more about healthy travel and vaccinations, see:

• World Health Organization
• National Immunisation Program
• Smartraveller ‘Health’ pages

While you’re away

When Australians travel, we’re far from our regular support networks. Learn what you can do in times of trouble, and how and when consular services can assist you while you’re away.

Make smart decisions while you’re away

You’ll enjoy your time overseas more if you don’t get sick or injured. You can make choices that reduce your risks.

• Attending a public gathering? Make sure you’re aware of any local restrictions in place and know the health risks. You may need to wear a mask. Make sure you practise social distancing and wash or sanitise your hands.
• Eating with your hands? Wash them first. Make sure they’re dry to reduce the risk of diseases –  traveller’s diarrhoea is the least of your worries.
• Riding a motorbike or scooter? Check if you need a licence. Wear a helmet and proper protective clothing. Think about road safety, just like you would in Australia.
• Exploring street food and local cuisine? Choose vendors and restaurants that look clean and are popular with locals.
• Partying or getting romantic with someone? Use a condom. Not just for birth control, but to prevent sexually transmitted infections (STIs).
• Going on a road trip? Learn about the road rules and follow them. Stay within the law. Think about road safety and you’ll be less likely to have an accident and need medical assistance overseas.
• Getting a tattoo? Choose a shop with high safety and hygiene standards. Always ensure they use fresh needles. If you make a bad choice, you can catch an infectious disease, including HIV/AIDS.
• Going overseas for a medical procedure? Choose your hospital and surgeon wisely. Standards vary – a bad choice could lead to serious and expensive complications.

Read Smartraveller travel advice for country-specific risks to your safety and security. For the latest updates, subscribe to and follow Smartraveller on Facebook or Twitter. Always be aware of ‘Do not travel’ areas listed in the advice and stay up to date while travelling.

Some countries have a high crime rate and are prone to crimes including armed robbery, sexual assault, mugging, carjacking and kidnapping. Most crimes are opportunistic, such as pickpocketing or bag snatching.

Be careful about your personal security and belongings in public places and take precautions. Keep money and valuables out of sight and avoid displays of wealth.

ATM and credit card fraud, including skimming, can occur. Keep your credit card in sight to ensure your details are not copied. Avoid using ATMs that open onto the street and instead use ATMs in controlled areas such as banks or shops.

Where possible, use official taxis or reputable ride-sharing companies that can be booked by phone or app or from major hotels and inside airports. Don’t share taxis with strangers. Be wary if you’re approached at the airport by private drivers. In some countries, extortion and robbery can occur in unauthorised taxis.

Food and drink spiking is common around the world. Never leave your food or drink unattended or in the care of a stranger.

Demonstrations and civil unrest

Avoid all protests, demonstrations and rallies. Even peaceful events can turn violent without warning.

Read the Smartraveller travel advice for your destination. See advice under the ‘Safety’ heading for your destination at smartraveller.gov.au.

Find out if some areas or regions are more prone to unrest. If possible, avoid those areas.

Keep an eye on current events in your destination. Monitor local and international media for information about possible safety or security risks.

Check if there’s an upcoming election in your destination. During election periods, unrest and violent protests can happen.

Find out if there’s increased tension around controversial social or political topics. This can lead to unrest.

Know the history of your destination. Unrest often occurs around anniversaries of major events, especially politically or socially divisive dates of remembrance.

International terrorism remains a threat to Australians living and travelling overseas. Terrorists continue to carry out attacks across the world. They target locals and foreign tourists. The threat in some destinations is very high. The Australian Government’s ability to provide consular assistance is limited in these places.

Research local transport and tours

When organising your itinerary, check out the ‘Local travel’ section in the travel advice for your destination and read the ‘Getting around’ page at smartraveller.gov.au.

Some transport and tour operators don’t have adequate safety equipment or follow recommended maintenance standards. Research the company you plan to use and make sure your travel insurance covers the activities you’ll undertake.

Learn about road conditions and the traffic culture of the places you plan to visit.

Understand that driving and riding overseas can be very different from back home, even in countries considered quite similar to Australia. If you do the wrong thing, you could end up in trouble. You could cause an accident, injuring yourself or others. Another driver may assault you (road rage), or authorities may arrest and jail you.

It’s your responsibility to find out the local driving systems and comply.

• Learn the laws: whether to keep left or right, who to give way to and other road rules.
• Follow the etiquette: find out about considerate merging, lane splitting and flashing.
• Honking: it’s polite and expected in some places – especially to let pedestrians know you’re there. In others, it’s illegal in most non-urgent scenarios.
• Check what licence you need: International Driving Permit, Australian driver’s licence or motorbike licence. If you’re staying long term, you may need a local licence.

Aviation safety and maintenance standards vary throughout the world. Some countries have lower aviation safety and security standards than Australia. This can be a particular risk for domestic flights overseas. Before you book, research the safety standards for any airlines and aircraft you plan to take.

More information is available in our ‘ Getting around ’ page.

Obey the law

It’s your responsibility to research the local laws in your destination – and obey them.

Like in Australia, ignorance is no excuse for breaking the law. In some countries you could break the law without intending to. Local police are unlikely to accept ‘I didn’t know’ as an excuse.

If you break the law, you could be arrested or jailed. If imprisoned, you’d have to work with the local legal and prison systems, as we’re limited in the assistance we can provide.

In some cases, you may be bound by Australian laws as well. Check the ‘Local laws’ section in each country travel advice before you go.

Consular services and the law

Be aware that the local laws and penalties of each country you visit also apply to you. The Australian Government can’t get you out of trouble or jail. The Consular Services Charter explains what the Australian Government may do to assist Australians overseas. It also sets out what we can’t do. 

Never buy, use or travel with illegal drugs when overseas. You’re subject to all local laws and penalties in your destination, including those that may appear harsh by Australian standards. These can include the death penalty. Even small amounts of recreational drugs or some prescription medications can get you arrested or jailed.

Extraterritorial laws

The provision of consular assistance to Australians doesn’t protect you from the consequences of actions that are prohibited under Australian law. Consular officials have to report serious criminal misconduct of this kind to the Australian Federal Police.

Some Australian criminal laws, such as those relating to money laundering, bribery of foreign public officials, terrorism, human trafficking, modern slavery and forced marriage, apply to Australians when they’re overseas.

Australians also risk prosecution under Australian law if they engage in hostile activity overseas, or if they travel with the intention of engaging in hostile activity overseas. For more information, see the Australian National Security website. .

Australian authorities are committed to combating sexual exploitation of children by Australians overseas. Australians may be prosecuted at home under Australian laws that criminalise engaging in child sexual abuse and child abuse material while outside Australia. These laws provide severe penalties of up to 25 years’ imprisonment. For more information, see our ‘ Child sex offences ’ page.

Violations of Australia’s child sex laws should be reported to the Australian Federal Police by calling 131AFP (131 237) from within Australia or +61 2 5127 0005 from overseas. Alternatively, the matter can be reported anonymously to Crime Stoppers on 1800 333 000.

You can also complete a Transnational Child Sexual Exploitation report online at afp.gov.au or by writing to the:

Evaluation and Referral Centre Australian Federal Police GPO Box 401 Canberra ACT 2602 Australia

It’s important to respect local cultures and customs when travelling.

• Research the local customs of the country you’re travelling to and, if in doubt, seek local advice.
• Dress appropriately. Consider your clothing in the context of the culture you’re visiting. Many countries are more conservative than Australia. They may have different standards for women and men.
• Show respect when visiting cultural, historical and sacred sites. In some countries, inappropriate or indecent behaviour can lead to arrest.
• Always ask permission before taking photos of people and respect their wishes if they decline. In some countries, it’s illegal to take photos of certain places, such as government buildings, airports and ports or police or military property.
• In some countries it’s not acceptable for couples to be very affectionate in public. Laws and attitudes towards lesbian, gay, bisexual, trans and intersex (LGBTI+) travellers around the world can be very different from those in Australia, and this can create risks for LGBTI+ travellers. Check the ‘ Advice for LGBTI+ travellers ’ page. and each country travel advisory for more information.

If your child is born overseas, you must first apply for citizenship by descent and have this approved before an Australian passport can be issued. For information on registering a child by descent, see homeaffairs.gov.au .

Information about overseas adoption and surrogacy is available from the Department of Home Affairs .

Child custody

Before you leave Australia with your child, make sure you get consent to do so from any person or institution that has parental responsibility, or get a court order permitting their travel. If you don’t do this, you may be committing a crime. Many countries have reciprocal arrangements with Australia, recognising parenting orders, but some don’t, so be sure to check before you travel.

For more information, see the ‘ Travelling with children ’ page.

Relationships

Some countries’ legal systems impose strict limits on women’s rights. While these may be harsh by Australian standards, they’ll apply to you when you’re in that country. Make sure you read the travel advice for each destination before you travel.

Be wary of relationships started over the internet. Cyber-dating scams are common and Australians have lost large amounts of money on sham marriage partners. In some instances, relationship scammers kidnap and hold to ransom Australians who’ve travelled overseas to meet their online partner.

If you’re going overseas to get married, you must work within the legal systems of Australia and the country you’re getting married in. Make sure you check the legal, cultural and religious implications for yourself, your partner and any current or future children. If you need advice specific to your destination, contact the local embassy, high commission or consulate.

Each year, DFAT receives thousands of calls from worried family members and friends who haven’t heard from someone who is travelling. Keeping in touch not only saves your friends and family a lot of worry, but it can also make it easier to find you in an emergency.

• Leave a copy of your itinerary with your family or a friend and let them know if it changes.
• Arrange options for staying in touch with family and friends while overseas (mobile phone, pre-paid or post-paid international calling card, SMS, social media, email, etc.).
• Tell your family and friends how often they’ll hear from you and stick to your word.
• Let your family and friends know if you’re travelling to a remote area and won’t be contactable.

More information

The Smartraveller website has useful travel hints for specific travel groups, including:

• Australians with mental health concerns
• business travellers
• dual nationals
• LGBTI+ travellers
• people living and working overseas
• mature travellers
• school leavers
• travellers with a disability

It also has information about how to cope with unexpected events overseas, including:

• being arrested or jailed
• crises or natural disasters
• medical emergencies or needing medical assistance
• money problems
• sexual assault
• when someone has died
• when someone is missing

Coming home

When you return to Australia, there are a few basic things you can do to make your re-entry quicker and easier:

• Have the correct documents completed and ready.
• Make sure you declare any items that may be restricted or prohibited or carry diseases.
• Know your duty-free allowances.
• Familiarise yourself with any COVID-19 re-entry measures – quarantine arrangements, testing requirements and the traveller declaration.
• Smartraveller: COVID-19 and travel

Standard Australian immigration and biosecurity requirements apply to all incoming passengers.

Australia has strict biosecurity requirements to help minimise the risk of exotic pests and diseases entering the country. You must comply with biosecurity requirements before entering Australia. Luggage is screened using detector dogs, X-ray machines and baggage inspection. If you’re caught carrying undeclared biosecurity risk goods, you could be fined or prosecuted.

You may need to show a yellow fever vaccination certificate on your return to Australia if you have visited a yellow fever risk country. Additional biosecurity requirements related to COVID-19 may also apply. More information is available at the Department of Health  website. .

You must declare certain foods, plant material and animal products to a Department of Agriculture, Water and the Environment biosecurity officer. If you have goods you don’t wish to declare, you can dispose of them in bins in the airport terminal. In many cases, the goods you declare will be returned to you after inspection.

Failure to declare certain items of biosecurity risk can result in visa cancellations for non-Australian residents. You should declare any items you’re unsure of to avoid this outcome.

If your goods don’t meet Australia’s import requirements, they may be directed for treatment, export or destruction at your expense.

Prohibited goods

Other items that are controlled must be declared on arrival, including:

• firearms, weapons, tobacco and ammunition
• performance-enhancing and image-enhancing drugs
• medicines including prescription medications, alternative and herbal medicines, vitamins and mineral preparation formulas
• currency – $10,000 or more in physical Australian currency or foreign equivalent or other bearer-negotiable instruments
• protected wildlife such as coral, orchids, caviar, ivory and hunting trophies
• agricultural and veterinary chemical products
• illegal pornography and child exploitation material
• heritage-listed goods such as works of art, stamps, coins, archaeological objects and specimens
• defence and strategic goods.

Wildlife products

• As well as approval from the Department of Home Affairs, many wildlife products require approval from the Department of Agriculture, Water and the Environment to allow entry into Australia. ‘Wildlife’ includes (but is not limited to) any whole, part or derivative of a plant or animal, either living or non-living.

For more information, see:

• Department of Agriculture, Water and the Environment
• Department of Home Affairs

Getting help overseas

Sometimes things don’t go as planned. Know what to do if you find yourself in an emergency situation.

Depending on the nature of your emergency, your best option may be to contact your family, friends, airline, travel agent, bank, tour operator, employer or travel insurance provider.

The Smartraveller travel advisories list emergency contact numbers for each destination. Be aware that enforcement and ethical standards for police and security authorities vary between countries. Always remember to get a police report if you report a crime.

Travel insurance companies often have 24-hour call centres that you can contact from anywhere in the world. If you get sick overseas, are a victim of crime or are involved in an emergency, contact your travel insurance provider as soon as possible. Carry your travel insurance policy information and contact numbers with you.

Consular services

If you have exhausted these options and are still facing serious difficulties, the Australian Government may be able to assist you. DFAT provides consular services to Australians facing serious difficulties overseas in line with the Consular Services Charter . These include:

• assisting Australian citizens in difficult situations overseas, including serious injury, illness or death, and arrest and detention
• providing support during crisis situations and international emergencies
• Delivering information and advice to help Australians help themselves and avoid difficulties overseas
• issuing passports and travel documents to Australian citizens
• offering a limited range of notarial services, such as witnessing and legalising documents, and administering oaths and affirmations (fees apply).

The Consular Services Charter outlines the consular assistance that can be provided to Australians overseas, and a range of tasks that are outside the consular role.

In some countries, Canadian missions provide assistance to Australians. Up-to-date contact information for Australian and relevant Canadian missions overseas is listed on the DFAT website .

Your privacy

Your personal information is protected by law, including under the Privacy Act 1988 . Personal information may be used by us to provide consular assistance. Information about how we collect, use, disclose and store personal information related to consular cases is in our Consular Privacy Collection Statement available at online or by requesting a copy from the department.

By law, consular officials must charge fees for notarial and certain other services. These fees are determined by an Act of Parliament and don’t reflect the full cost of providing these services.

Consular Emergency Centre

DFAT’s Consular Emergency Centre supports Australia’s embassies, high commissions and consulates to provide 24/7 consular assistance where the problem is serious and requires emergency support. If you can’t contact your closest Australian high commission or consulate and need immediate assistance, call 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

Mental health support overseas

If you have any doubts or concerns about seeking mental health support in your location and need immediate assistance, contact your nearest Australian embassy, high commission or consulate, or call the 24-hour Consular Emergency Centre on +61 2 6261 3305.

Quick references guide

If you or a family member is seriously sick and in need of medical care overseas :

• Seek medical assistance from local doctors or hospitals, or via your hotel or tour manager.
• Contact your travel insurer – travel insurance companies often have 24-hour call centres.
• Call the nearest Australian embassy, high commission or consulate and follow the telephone prompts.
• If you can’t make contact call the Consular Emergency Centre in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

If you or a family member has been sexually assaulted or are the victim of a serious crime overseas:

• If you can’t make contact call the Consular Emergency Centre (CEC) in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas. The CEC will make contact with the nearest Australian embassy, high commission or consulate to provide direct assistance.

If you or a family member has been robbed or need money overseas:

• In the case of theft, contact your travel insurer. Your insurer may require you to report the loss to local police and obtain a police report.
• Contact family and friends and look to use a commercial money transfer service or a bank to transfer funds.

If you or a family member is arrested  overseas:

• Call the nearest Australian embassy, high commission or consulate, noting that there are limits to what consular staff can do. We can’t get you out of prison or detention or provide legal advice, but we can give you access to a range of information, including contact details for local lawyers. We’ll do what we can to see you’re treated in accordance with local laws and processes. We’ll raise any welfare concerns with prison authorities.

If someone is missing overseas:

• Call their phone, email them and seek to make contact via social media.
• Call family members and friends and check with those at their last address, banks, travel agents, airlines, tour companies or employers.
• If this is not successful and there are reasons for concern, contact your local police in Australia to report a missing person before calling the Consular Emergency Centre in Canberra on 1300 555 135 from within Australia or +61 2 6261 3305 from overseas.

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