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The 10 Best Group Travel Tour Companies for 2023

Caroline Morse Teel

Caroline Morse Teel is the Managing Editor for SmarterTravel Media. Follow her adventures around the world on Instagram @TravelWithCaroline.

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For those truly epic, once-in-a-lifetime destinations, you want to leave your itinerary to the experts. Whether your dream is to see the Big Five on an African Safari, trek tall mountains, explore European cities, or something even wilder, a group tour is the easiest way to do it.

However, picking the wrong group tour company is the quickest way to ruin your trip. Make sure you choose a tour company that aligns with your goals and travel styles. Do you want an intimate group tour or do you prefer to make lots of new friends in a big group? Does the price line up with what you like (luxury vs. budget)? Is the itinerary going to all the places you want to see? 

We’ve done the research and found the very best group travel tour companies for 2023 for every type of traveler.

Best Overall Group Travel: Exodus Travels

With trips on every continent, Exodus Travels covers anywhere on this planet that you could possibly want to go, from popular destinations like the Amalfi Coast to well off-the-beaten path adventures like Tajikistan. This award-winning group travel company boasts thousands of repeat customers who sign up for trips year after year (97% of past participants would recommend Exodus Travels to a friend). 

These small group tours operate with only around 12-16 people, and always feature experienced local leaders who can give you a unique insight into your destination. Exodus Travels caters to any type of travel style, including trips broken down by type of activity (think walking, cycling, multi-adventure, winter, or cultural) as well as type of traveler (family, age group, etc.). There are curated collections (coastal, “away from it all”, European wilderness, and trips of a lifetime) to inspire you, as well as self-guided options for when you want all the benefits of a group tour planner without the actual group. Looking for that special safari? Exodus Travels just partners with the African Wildlife Foundation to create carefully curated luxury adventures that go above and beyond the standard safari. 

Exodus Travels tours work for almost any budget, with options that range from affordable to premium. 

Top Trip: Explore under-the-radar Europe by foot on Exodus Travels’ Lakes & Mountains of Slovenia walking tour .

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Best Adventure Group Travel: World Expeditions

World Expeditions has been taking adventurous travelers to remote locations all over the world ever since its first group trek through Nepal in 1975. Today, World Expeditions offers active itineraries on every continent. Intrepid travelers can opt for trips themed around mountaineering, rafting, cycling, hiking, and more. 

World Expeditions aims to leave communities and places where they operate tours better than they found them. Trips are created using the company’s Thoughtful Travel Charter as a guideline, which emphasizes respect for the environment, sustainability, having a positive impact on local communities, protecting wildlife, and more. 

World Expeditions’ trips are capped at just 16 people to provide a good experience for participants, and there are no single supplements for solo travelers willing to share a room with someone of the same gender. 

Top Trip: Summit Africa’s tallest mountain on a fully-supported trek up Kilimanjaro on World Expeditions’ eight day trip up the beautiful Lemosho Route . 

Best Budget Group Travel: G Adventures 

For travelers on a budget, G Adventures offers cheap group tours that make dream destinations accessible to nearly anyone. (Think: sailing the Galapagos for just $1,124 , criss-crossing India’s Golden Triangle for $559 , or spending 8 days in Bali for less than $800.)

G Adventures is one of the best tour companies for solo travelers as well, as most trips don’t have a single-supplement. You can choose to share a room with another G Adventures solo traveler, or pay extra to have your own space.

G Adventures keeps costs down by opting for cheaper hotels and local meals, and making certain activities optional (for an additional cost). Pick your travel style—options range from “basic” to more luxe tours run in partnership with National Geographic. Family tours, local living tours (featuring homestays), and wellness-focused tours are also available. 

Top Trip: G Adventures’ China Express trip is a great way to see the highlights of China if you’re short on both time and budget. 

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Best Educational Group Tours: EF Go Ahead Tours

When you really want to learn about a destination, consider a group trip with EF Go Ahead Tours . EF is the world’s largest private education company, and the Go Ahead Tours arm capitalizes on the company’s relationships with local educators, historians, and tour guides to create group trips that take you deep into a destination. 

These small group tours generally cap at 38 travelers, and feature unique educational experiences. For a bucket list trip, EF Go Ahead Tour’s special event tours are particularly enticing, as they offer behind-the-scenes access to tough-to-plan trips like Oktoberfest in Munich or Cherry Blossom season in Japan. 

Intimidated by solo travel? EF Go Ahead Tours is a great option for solo travelers, since it offers designated trips for solo travelers , where everyone is traveling alone, making it less intimidating.  

Top Trip: Bring the tastes of Italy home with you on EF Go Ahead Tours’ Food & Wine: Piedmont & Tuscany tour (operated in partnership with America’s Test Kitchen), where you’ll learn how to make local dishes. 

Best Responsible Group Travel: Intrepid Travel

Looking for a responsible group travel operator that focuses on bettering the communities and destinations they visit? Intrepid Travel is the world’s largest travel B Corporation, a certification for companies doing good. 

Intrepid Travel’s tours focus on sustainability, diversity, inclusion, and sustaining communities. The company has its own charity, The Intrepid Foundation , which has donated over 7 million dollars to over 130 community organizations. 

Intrepid Travel’s small group tours attract a wide range of travelers, but they are especially great for younger travelers, as they have a large number of trips designed for people aged 18-29 . (Other trips, including family-focused trips, are geared toward any age.)

Top Trip: Experience unforgettable wildlife encounters on Intrepid Travel’s Premium Uganda & Rwanda trip which includes time with the mountain gorillas of Uganda’s Bwindi Impenetrable Forest. 

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Best Private Group Travel: Kensington Tours

Whether your group consists of just two people or involves taking the entire extended family, Kensington Tours will take all the hassle of planning out of the equation. This private group operator creates personalized trips and itineraries tailored to your preferences, while their experts handle all the logistics and bookings. 

Plans are entirely flexible, and can even be changed while on the trip on a whim. Need some inspiration? Browse Kensington Tours’ travel ideas , to get some ideas for your next adventure. 

Top Trip: Sail around the stunning shores of Croatia and the Dalmation Islands on a private luxury catamaran on Kensington Tours’ fully customizable tour . 

Best Polar Group Travel: Chimu Adventures

Whether you’re headed north to the Artic or south to Antarctica, Chimu Adventures has the perfect polar group trip for you. Chimu Adventures has some of the most variety for polar trips, with options to fly, cruise, or a combination of both to get to your destination.

For an ultra-unique Antarctica trip, Chimu Adventures offers cruises departing from Australia or New Zealand (most Antarctica trips depart from Argentina). Can’t stay long? Book one of Chimu Adventures’ scenic flights to Antarctica , which fly as far as the south pole in one spectacular 16-hour day.

Chimu Adventures is one of the cheapest group trips to Antarctica, with rates starting under $5,000.

Top Trip: If you’re pressed for time (or simply don’t have the stomach for the Drake Passage), Chimu Adventures’ Antarctica Fly Cruise will get you to the ends of the earth quickly and smoothly.

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Best Group Tours for Solo Travelers: For the Love of Travel

Group tours can be a great way to meet new people, but they can sometimes skew on the older age range. If you’re between 25-39 and a solo traveler looking to meet new people, you’ll love For the Love of Travel . All participants on the trips are between 25-39, and according to the company, 80 percent are solo travelers—so you’ll make friends fast. Hoping to meet someone who will be more than just a friend on your next trip? Trips include a balanced number of “gal and guy spots” to ensure an even balance of genders within groups (and of course, non-binary genders are always welcome). 

For the Love of Travel offers weeklong (or longer) international trips as well as shorter weekender trips to nearby destinations like Mexico or Denver—perfect for people without a lot of vacation time.

Top Trip: Sleep in a glass igloo under the Northern Lights, go sledding with huskies, and warm up in traditional saunas on For the Love of Travel’s Lapland tour , already booking dates for 2024.

Best Biking Tours Group Travel: DuVine Cycling

Biking through the rolling hills of Italy or across the mountain roads of Chile sounds like a dream, but the logistics seem daunting (especially if you don’t want to haul all your own stuff from point-to-point). Enter: DuVine Cycling , a luxury small group tour company that specializes in bike trips. 

With trips across Europe, Latin America, Africa, Asia, and the United States, DuVine Cycling is a cyclist’s dream. Choose from all-biking trips or mix things up with a cycle and sail bike tour or a multi-sport adventure —no matter what, everything is included, from luxury boutique accommodations to top-quality name brand bikes. 

Top Trip: DuVine’s Holland Bike Tour promises “tulips, windmills, beer, and cheese”—what more could you need?

Best Luxury Group Travel: Abercrombie & Kent

Abercrombie & Kent has been delighting discerning travelers since 1962. Today, they take travelers on unforgettable adventures across over 100 different countries and all seven continents. Although Abercrombie & Kent’s trips are pricey, they encompass once-in-a-lifetime experiences like private jet tours around the world or luxury chartered cruises .

There are trips designed for solo travelers and families , and the small group journeys max out at around 14-18 guests.

Top Trip: Swim with whale sharks in the Philippines, feed proboscis monkeys in Malaysia, and photograph wild tigers in India on Abercrombie & Kent’s Wildlife Safari: Around the World by Private Jet trip , already booking dates into 2024.

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Group travel booking: all your questions answered

The 10 best group travel companies, 10 of the best group travel companies, 1. travelperk.

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2. g adventures.

• Unique and off-the-beaten-path travel experiences
• Hiking, cycling, rail, and marine tours
• Tours focused on wellness
• 18-to-thirty-somethings tours
• Solo traveler-friendly group trips

3. Intrepid Travel

• 18-29s tours
• Active adventures (hiking, biking, kayaking, etc)
• Adventure cruising (travel by boat)
• Family tours
• Wildlife and polar tours
• Women’s expeditions (all-female tours)
• Urban Adventures day tours

4. Exodus Travels

• Trips for those in their 30s-40s, families, and self-guided tours
• Mixed activity trips
• Small ship cruises
• Desert treks, coastal walks, and wildlife walks
• Private group adventures

5. MT Sobek

• Search based on activity/fitness level
• Hiking, trekking, rafting, and kayaking activities
• Family adventures
• Adventure cruising and camping
• Search by accommodation, including luxury hotels, safari camps and lodges, and rustic lodging
• Private and customized travel tours
• Skiing and snowboarding tours
• Short trips and festivals
• Island hopping tours, road trips, and bus tours
• Pride trips
• 24/7 customer support

7. For the Love of Travel (FTLO)

• Weekend trips
• International trips
• A commitment to being a climate-neutral brand, supporting local economies, and only working with vendors that align with their values
• Low season travel tour deals
• “Choice touring”, a selection of curated experiences in off-the-beaten-path destinations
• Faith-based travel itineraries

9. EF Go Ahead Tours

• Multi-country tours
• Food and wine, history, and family tours
• Seasonal and special event tours (including Oktoberfest, Christmas market tours, and summer tours)
• Safari and wildlife, battlefield, and national park tours
• Private and customized group tours

10. Classic Journeys

• A loyalty program offering discounts and priority room assignments
• Groups and corporate luxury tours
• Couples and friends tours
• Limited edition vacations such as visiting Japan’s cherry blossoms or viewing a solar eclipse
• A variety of walking, food and wine, multisport, and heritage and ancestry tours

What are the common challenges involved in booking trips for large groups of people?

Gathering all of the necessary group travel information, multiple moving parts are difficult to manage, what are group travel companies and what services do they typically offer, design travel itineraries according to client needs, offer locally based guides.

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Years of experience and expertise

Celebration Travel is a division of Celebration Travel Group. With over a decade of knowledge and expertise, our Group Travel Specialists have planned nearly 25,000 events for over 500,000 travelers and continuously undergo training to ensure your destination and resort is the perfect fit for your needs.

Stress-free planning

As the established leader in destination celebrations for over a decade, we take the stress out of planning your event by helping you with everything from choosing the right location to working directly with your guests to book their travel and get them to your destination.

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We have access to more than 1,200 properties in 42 countries to help you find the perfect venue for your preferences and budget.

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We work with premier resort partners to bring you exclusive savings of up to $2,000 off at more than 200 resort venues, as well as special offers like room upgrades, special resort credits and much more.

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A personal Group Travel Specialist will work with you to plan your celebration and coordinate travel for you and your friends. Plus, you’ll gain access to our online planning tools all at no cost to you.

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Our easy payment plan allows everyone to schedule payments at their own pace.

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We offer emergency 24/7 travel support to assist with any issues that may arise while you are away.

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Welcome to Nexion Travel Group

WELCOME TO NEXION TRAVEL GROUP

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Are you ready to become more profitable, more proficient and more supported? If you want to be in business for yourself and not by yourself — Our Nexion community is here to help.

We are a U.S.-based host travel agency that provides travel agents in the U.S. and Canada with resources, tools, partnerships and freedom they need to succeed on their own terms. As the travel industry’s premier host travel agency since 1995, no other host travel agency can match the breadth and quality of our tools and services, period.

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14 Best Senior-friendly Travel Groups

These senior-friendly travel companies offer tours and travel experiences as diverse as their clients.

The benefits of travel, whether it's a refreshing weekend getaway or a month-long trip to a new destination, are undeniable. And for retirees and seniors who have time and a travel budget, the opportunities are nearly endless — their own city, state, country, and even the whole world are all waiting to be explored.

It should be recognized that seniors are as diverse as any other generation, perhaps even more so as their years of experience have taken them in many directions. While their interests, abilities, values, and habits may vary, it can safely be said that for many, travel is in their plans.

Seniors travel to visit family, learn about the countries of their ancestors , or explore new destinations. Many seek immersive experiences, educational opportunities, or adventure. And travel companies are responding to their needs and wishes by offering tour options ranging from independent to fully guided, budget to luxury, and group to individual. The 14 organizations listed below are either aimed specifically at mature clients or feature experiences that are flexible enough to accommodate a variety of travelers.

Walking the World

Operating out of Grand Junction, Colorado, Walking the World offers walking and hiking tours mainly for travelers over the age of 50 who want to be immersed in the destinations they choose. Experienced hikers will enjoy its Rocky Mountain National Park tour , for example, with treks of up to 10 miles on some days during the eight-day itinerary. Meanwhile, the Ireland trip covers 11 days of exploring fishing villages, rolling green hills, the stunning Cliffs of Moher, the Dingle Peninsula, and Killarney National Park. Daily walks range from four to eight miles and are described as gentle to moderate.

Road Scholar

Originally launched as Elderhostel in 1975, the company rebranded in 2010 as Road Scholar , recognizing the values and interests of lifelong learners who have participated in their lectures, tours, field trips, and educational experiences over the years. Participants are typically over the age of 50 and ready to learn from travel or focus on a specific interest. Trip themes such as grandparent adventures (special types of trips you can take with your grandchild), cruises, urban exploration, art and history, historical sites, and academic topics can be browsed by destination, activity level, and interest to help clients select their ideal tour experience.

Adventures Abroad

While Adventures Abroad largely caters to travelers over 50, tours are open to adults of all ages, and operate on every continent except for Antarctica. The company's "soft adventure" trips, which concentrate on the culture and history of a destination, don't include strenuous activities, though a reasonable degree of fitness and the ability to walk are required. Trips are rated from one to three based on physical activity, with the first level featuring only leisurely walks and level two meaning more time on your feet each day. Level-three trips might include walks or hikes on uneven ground for three to seven hours, though at a leisurely pace. Specific trips are suggested for each activity level for easy planning.

An adventure travel company designed for people ages 50 and over, ElderTreks offers small-group adventures — think wildlife safaris, hiking trips, cultural journeys, and other unique expeditions — in more than 100 countries. The tours are rated by activity level, ranging from one to five. At level one, travelers should be able to walk for one to two hours, whereas at level five, they'll need to be capable of hiking for eight to 10 hours.

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Senior Cycling

Specializing in bicycle tours for active adults ages 50 and up, Senior Cycling limits groups to a maximum of 13 participants. And they are always accompanied by the "sag wagon" in case someone needs a break from riding. Trips are rated at two levels: intermediate (for the occasional rider who prefers bike paths and flat terrain for 20–40 miles per day) and advanced (for those who are at ease with up to 50 miles per day, hills, and traffic). Custom tours can also be arranged for families or groups of friends.

Firebird Tours

With a focus on clients ages 50 and over, Firebird Tours offers small group trips to destinations in Europe, Asia, and the Middle East that deliver value, comfort, and quality. Themes for guided tours include gastronomy, history, architecture, and the Northern Lights , as well as theater and opera. Private family tours are also available, with destinations and activities suitable for a wider age range depending on the group.

Seniors interested in active vacations should check out Backroads , based out of Berkeley, California. While tours are open to all ages, the majority of participants tend to be over 50. Guided biking, walking, and hiking tours to a variety of destinations are geared toward adults, but also include options for families traveling with "teens and kids," "older teens and 20s," and those in their "20s and beyond." The company's Dolce Tempo tours offer a more relaxed pace, and include trips such as the Easygoing E-bike Tour in California wine country and the Easygoing Multi-adventure Tour in New Zealand.

Overseas Adventure Travel

With a variety of trips available to destinations on every continent, Overseas Adventure Travel makes a great choice if you're interested in seeing the world via small-ship cruises. In addition to guided land tours for groups of eight to 16, OAT offers sailings through the Norwegian Fjords, along West Africa's coast, and throughout the Mediterranean and Adriatic Seas. Mature travelers are often attracted to the flexibility of the trips and the ability to personalize activities. Recognizing that many of their customers travel alone — including a whopping 85 percent of their female clients — the company has created its getaways with solo travelers in mind, whether they're first-timers or experienced adventurers.

EF Go Ahead Tours

Operating out of Cambridge, Massachusetts, EF Go Ahead Tours offers a selection of small group tours for 10 to 22 guests. The senior-friendly trips focus on interests such as food and wine, adventure, and safaris, as well as specific destinations and seasonal events (think Oktoberfest in Germany, annual holiday markets in Europe, or St. Patrick's Day in Ireland). Traveling alone? The company's solo tours provide private rooms and personalized experiences especially geared toward those traveling by themselves. Clients can also gather their own group and take advantage of the services of EF's professional coordinators.

Kensington Tours

If you're looking to create a fully customized, privately guided trip based on your group's specific needs and travel preferences, look no further than Kensington Tours . Their expertise in more than 100 destinations worldwide makes planning easy, whether the goal is a culturally immersive experience, enjoying fine wine and dining, discovering the history of a place, or relaxation. While these arrangements are ideal for mature travelers who appreciate ease and luxury, the company also provides experiences for multigenerational travel in countries like Thailand, Japan, Iceland, and South Africa, featuring kid-friendly trips that come with private vehicles, local guides, and dining options fit for the whole family.

Intrepid Travel

A leading adventure tour operator known for its efforts to make travel accessible to all, Intrepid Travel offers a good mix of bespoke and ready-made itinerary options that can be adapted to suit your group's comfort level. Intrepid's Accessible Tours are especially inclusive, with trips that are designed for every type of traveler. Whichever trip you decide to book, you'll have access to local destination specialists to help you choose the perfect places to stay as well as organize transportation, activities, and guided tours, depending on your needs. The company's Walking & Trekking trips, suitable for a range of fitness levels, are especially popular with seniors, though adults of all ages are free to join in.

YMT Vacations

In business since 1967, YMT Vacations designs all-inclusive trips with mature travelers in mind. Prices cover hotel accommodations, guided sightseeing tours, baggage handling, and the expertise of tour directors and driver guides. Destinations include Hawaii, Alaska, Europe, North America, Central and South America, Africa, Asia, Australia, and New Zealand, among others, and the company arranges travel for popular events such as the Rose Parade in California. A number of river cruise and transatlantic sailing options are also available.

Grand European Travel

Grand European Travel is an AARP-preferred travel provider (check the website for members-only discounts) that promotes itself as a one-stop shop to help clients plan their desired travel experiences. The company represents a collection of 30 travel brands — including the likes of Trafalgar and Insight Tours — which, altogether, cover seven continents. Offerings range from budget to luxury getaways, and everything from cruises to land tours. Thinking of taking a multigenerational trip? Browse the company's family experiences section, stocked with tours fit for all ages, whether you're into all-inclusive European river cruises or exploring U.S. national parks.

Country Walkers

Country Walkers aims to introduce travelers to new landscapes and cultures around the world by traveling on foot. Established in 1979, the Vermont-based operator offers walking tours in Europe, Asia, Africa, North America, and South America. Tour types include guided (in a small group of up to 18) and self-guided (in a private group of up to 12), providing a great option for independent exploration. Travelers can choose from five levels, starting at "easy walking," which includes a daily distance of two to six miles for up to four hours per day. "Moderate walking," the mid-range option, suggests four to 10 miles and up to six hours of walking per day. Trips at the "challenging walking" level might go up to seven hours a day on foot, covering anywhere from six to 14 miles. Guests of all ages should be able to find a destination and tour that's best suited for their interests and fitness level.

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GroupEase® with Funjet

The flexibility of booking your clients traveling in groups of 5 rooms or more, in VAX, 24/7/365. All GroupEase® bookings are eligible to receive a dedicated promotional code discount and bookings to our bonus properties will receive exclusive benefits.

• Save up to $225 with a promo code discount exclusive to your group
• Enjoy complimentary hotel stays and inclusions at many of the bonus properties
• Earn one free Exclusive Nonstop Vacation air seat; excluding taxes, for every 20 adult charter seats sold, 21st seat is free!
• Ability to add our industry-leading Travel Protection Plus
• Maximize your commission with the "Set Your Commission" tool
• Get the best available rate when booking scheduled air
• Bride and groom will receive a FREE 2-night hotel return anniversary stay at applicable hotels, exclusively with Funjet Vacations

• Make your bookings 24/7/365 in VAX VacationAccess
• No need to sign a group contract!
• Easily book multi-origin itineraries
• Book at ANY hotel that Funjet offers
• Custom Event Pages – Customizable, cutting-edge bookable webpage for your clients' group

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MINIMUM OF 5 ROOMS REQUIRED FOR DISCOUNT

GroupEase Guidebook ®

GroupEase ® Program: Accommodates clients traveling in groups of 5 rooms or more. These clients may be eligible to receive a dedicated promotional code discount for any property available in VAX, as well as applicable air credits and/or incentives for selected bonus properties. While we do not create a contract nor hold inventory, you may quote and book your group as individual reservations directly in VAX, subject to current market pricing and availability. A GroupEase code must be requested 35-70 days prior to travel, dependent upon hotel chain selected.

Contracted Group Program: Accommodates groups beginning with 20 passengers and a 10 room minimum for Mexico/Caribbean/Hawaii/Puerto Rico Destinations or 20 room minimum for Las Vegas; no other destination is currently offered for these groups. With this type of group, a block of air seats and hotel rooms will be held at a guaranteed rate, subject to attrition/cancellation penalties. These groups may also be eligible for complimentary rooms and airfare credits based on the number of pax/rooms/nights sold.

Bonus Hotel: a hotel that supports a higher promotional code discount structure and may offer a group the ability to earn additional comps/concessions. Bonus hotels are listed within the participating hotel offers link on the GroupEase® landing page. All hotels available in VAX but not listed within the participating offers are considered non-bonus hotels and offer half of the promotional code discount structure as a bonus hotel. No additional comps/concessions are available for non-bonus hotels.

Booking window (aka code application window): Each GroupEase ® code is issued with a booking window. Reservations for the group can be made during or before this timeframe. The booking window simply refers to the dates in which your code must be applied to any new or existing bookings that you would like considered as part of this group for any applicable benefits. The last date of this window is considered your code’s high booking date (aka cutoff date) which corresponds with when the selected hotel requires us to report your group in full for any applicable discounts/comps/concessions. The booking window cannot be extended once is expired.

Departure date range (aka hotel arrival window): Each GroupEase® code is issued with a 10-day departure date range in which all bookings must depart for travel / arrive at the selected hotel. A booking’s return date and length of stay have no bearing on this window and may extend beyond it.

Comp: Complimentary value assigned to any free passenger, room, night, etc. earned through a bonus hotel.

Concessions: Additional group benefits offered to eligible groups by a bonus hotel. Examples can include, but are not limited to, a cocktail hour, room upgrade, private check-in, and/or spa discounts.

PL Code: A PL Code, or ‘Private Label’ code, is an arbitrary string of alphanumeric characters that associates an agent’s Go Funjet / Go United link to the agency’s ARC and agent’s direct email address, physical address, and phone number.

The policies enclosed are subject to change at any time, without prior notice.

1. Work with your client to decide which group program (GroupEase® or Contracted) they meet the criteria for and best fits their needs. If GroupEase®, see step 2.

2. Help them confirm their dates and a specific hotel. Utilize VAX to estimate the pricing and availability of their desired itinerary. Tip: Although a bonus hotel choice is not required to utilize GroupEase® program, encourage your clients to book through a bonus hotel, if available, to maximize the group benefits they may be eligible to receive!

3. Request your GroupEase® promo code in VAX. Once you receive your code via email, be sure to review all its details thoroughly. Note: The promo code can be applied to a reservation up to the code’s high booking date, so you are welcome to start booking prior to receiving the code. We recommend applying the promo code to any existing bookings as soon as you receive it.

4. Happy booking! Secure your FIT reservations and apply the GroupEase® promo code to each reservation within the code’s allotted booking window.       Need assistance?      Our Reservations team is happy to assist you with any reservation-specific       modifications that you are unable to complete in VAX (i.e. new or existing bookings, PAX/hotel/date changes, inventory, deposit/payment/cancellation policies, transfers, travel credit/fund transfers, booking commission, etc.). These agents can be best reached at 866-ALG-DESK (866-254-3375).      Our GroupEase® Team oversees the promo code piece of your reservations (i.e. promo code errors, noting reservations with alternate codes or price-matches applied, modification to the promo code itself, activating additional brands, group comps/concessions, custom event pages, etc.). We can be reached at [email protected] by replying to your original promo code email.

5. Bonus Hotels Only: After the booking window passes, the GroupEase® Team will report all reservations associated with the group promo code to the hotel. This allows the hotel to place the rooms near one another, if availability permits, and apply any applicable concessions that they qualified for. If the group is eligible for any comp(s), the hotel will align on this with the GroupEase® Team once all bookings have completed travel. The GroupEase® Team will then reach out to you 3-4 weeks after the group returns with the total value earned and your options for how you may request that it be processed.

Why am I only able to quote/book 4 rooms at a time in VAX VacationAccess? Four is the maximum number of rooms you can book per reservation. The promo code is per reservation, not per room, so we recommend booking each room on its own reservation for the best discount.

What should I do if hotel is available to book, but air is not? Air is available for booking approximately 330 days prior to travel, so you may go ahead and book hotel only now and add air later. To add air later, please follow these instructions. If you need assistance, our Customer Care team will be happy to assist. After you add air, please make sure your GroupEase® promo code is still applied to the reservation.

What happens if rooms are no longer available in VAX VacationAccess when using a GroupEase® promo code? Please contact the Customer Care or the 500 Club to inquire about requesting more rooms above our allotment. At times, ALG may be able to secure additional inventory subject to hotel approval.

Do I need to have a GroupEase® promo code in advance to make a booking? You may request a GroupEase® promo code up to the hotel’s required reporting cutoff, although, the sooner, the better!

Is there a maximum number of rooms you can book with the GroupEase® program? For the most part, GroupEase® is intended for smaller group sizes as many hotels enforce a maximum number of rooms through this program. We strongly recommend reviewing your promo code details (or bonus hotel grid if you do not have a code yet) to identify any maximum restrictions for your group’s desired property. Groups exceeding the allocated maximums will be required to utilize the Contracted Group program.

Can I add multiple properties to my GroupEase® promo code? Typically only one hotel can be activated under a promo code, however, select suppliers allow multiple properties to be combined on a promo code. Any combinable properties will be noted below their respective concessions on the bonus hotel grids.

Am I able to add other Vacation brands to my GroupEase® promo code? Absolutely! As only one promo code should be requested per group, we are happy to activate any participating GroupEase® brands under your existing promo code: Apple Vacations, Blue Sky Tours, Funjet Vacations, Southwest Vacations®, Travel Impressions, United Vacations®. Only eligible reservations booked through a participating GroupEase® brands are considered towards the total room count for the discount and applicable concessions. Simply reply off your original promo code email with the additional brand(s) you would like to book with to initiate this request.

What happens if my group does not meet the 5 room minimum? After your code’s booking window expires, the GroupEase® Team will review your group’s production. If the group falls short of the program’s 5 room minimum requirement, you will receive an email notifying you that the code will be removed from your 1-4 rooms the following week. After the code is removed, any balances on the reservation are the agent’s or client’s responsibility.

Why won’t my reservations pull under Retrieve Group? Kindly note that the Retrieve Group feature is reserved for Contracted Groups only, however, you are able to retrieve a current list of reservations tied to your GroupEase® promo code here.

Help! I am getting an error message when I try to apply the code. We are sorry to hear that you are experiencing issues with your code. To duplicate the error you are receiving, please send an email to [email protected] with the reservation # that you are trying to apply the code to or, if you do not have a reservation # yet, please send the following information that you are using to search in VAX so we can look into resolving this for you.

• Vendor/supplier
• Package type
• Origin (if air is included)
• Specific destination code
• Travel dates
• Occupancy (adults/children,ages)
• Screenshot(s) or error(s)

I have bookings made prior to the low book date outlined on the promo code email I received. Can they still count towards the group? Yes! The booking window is simply the range of dates you can apply the code to your bookings. You can apply the promo code to existing bookings by following the below steps: 1. Retrieve the reservation in VAX 2. Scroll down to the “modifications” tab 3. Click on “Apply Promotion” 4. Enter promo code into the box and click “Apply” 5. Be sure to “Checkout” and complete the itinerary change

Can I still add a GroupEase® promo code to a booking that is already paid in full? As long as you are doing so before your code’s booking window expires, absolutely! You can apply a GroupEase® promo code to a booking that has no money applied, has the deposit applied, or even if full payment is applied. If it is applied to a booking with full payment, you can either request a refund for the difference or apply the difference back into your commission using the Set Your Commission tool.

What if I find a promo code that offers a better discount than my GroupEase® promo code? Take advantage of the better savings! We always encourage you to use the most competitive code available for your clients. That said, because we track your group based on reservations that have the GroupEase® code applied, it is your responsibility to notify us within your code’s allotted booking window if you have any reservations that will be using an alternate promo code. We will note these booking(s) as part of the group internally so that, when it is time to report your group to the hotel, all bookings can be considered toward any other applicable group inclusions.

Can I add a GroupEase® promo code to a price matched booking? If you are price matching a booking, the booking will not also be able to take advantage of the GroupEase® promotional code discount. However, as long as you notify the GroupEase® Team of any price-matched bookings within your code’s allotted booking window, we can internally note and track them as part of the group so they can be considered toward any other applicable group inclusions.

How do I know which hotels are considered bonus hotels? All bonus hotels are listed under our participating hotel offers on our VAX landing page. Any hotel available to book in VAX that is not listed on these offers is considered a non-bonus hotel.

What discount will I receive on each reservation? Based on your selected property, you will receive either the bonus hotel discount tiers or the non-bonus hotel discount tiers. It is important to note that GroupEase® discounts are calculated based on each reservation’s total package price per reservation (not by room). We recommend booking each room separately to maximize the total discount value that the group may be eligible to receive. Please email [email protected] if you feel that the proper discount is not being reflected on your reservation.

Do all package components count towards the total reservation package price corresponding to the discount amount? All package components except for any commission increases using the Set Your Commission tool will count towards the gross total of the booking to calculate the discount amount.

How do I request rooms near each other? If your group is staying at one of our bonus hotels, we always include a general request for the rooms to be near each other when we report your group to the hotel, if availability permits. Whether your group is staying at a bonus hotel or not, we strongly suggest also entering this request in each individual booking in VAX under the Special Service Requests area. Please note that this is subject to availability at check-in and cannot be guaranteed.

How and when do I set up the concessions my group is eligible for? All concessions, with the exception of the comp, must be coordinated directly with the hotel. Please review the details received with your code for the hotel contact that can assist you. If no hotel contact is listed, we recommend reaching out to the hotel via a contact method listed on their website and request to connect with their group coordinator.

When will I know my group’s complimentary value? All bookings must be paid in full pre-travel. It is only once all bookings have completed travel that the hotel and GroupEase® Team can align on your group’s eligibility to receive a comp. Please allow up to 4 weeks post-travel for the GroupEase® Team to reach out to you with the applicable earned value. Because comps must be aligned with the hotel post-travel, we unfortunately cannot provide complimentary value estimates pre-travel.

Who receives my group’s complimentary value? If a comp value is announced to you post travel, you have the opportunity to advise which of the following you would prefer:

• Credit card – We can refund any credit card that was initially used to process payment on a reservation within the group. The amount being refunded cannot not exceed the initial amount charged or the net price of the booking. Multiple cards can be refunded. If you wish to refund the amount to your client but their card didn’t have sufficient funds, please reach out to the GroupEase® Team for additional options.      o If you encounter a situation where a card has been lost, stolen, replaced, or cancelled, we are still required to process a refund back to the original credit card. In most cases the associated account that both cards were issued against has remained the same so there are typically no issues. Card holders can inquire with their financial institution to review the pending credit as the refund will still be processed from Apple Leisure Group to the associated account.
• Commission – Any complimentary credits being kept as travel agent commission will follow Apple Leisure Group’s standard Set Your Own Commission (SYOC) policies which includes ALG retaining 10% of the SYOC total. Please note, the 10% retained by ALG is only on the SYOC amount, not the regular commission earned on the booking.
• Client check – We can process the refund via check if it was originally used to process payment on a reservation within the group. Checks may also be subject to an additional $15 processing fee.
• Combination of the above

Do I receive Charter Flight or Value Flight complimentary seats when using a GroupEase ® promo code? Yes! We currently offer 1 free charter seat for every 20 paid (21st seat free). This comp value is also paid post-travel and is based on those seats used. The value of the free seat is $400.00 per seat. If the group is traveling to a non-bonus hotel and they are eligible for this credit, the travel agent is responsible for advising the GroupEase® team prior to travel.

Do you have a question that was not covered in this Guidebook? Our team at [email protected] will be happy to assist!

We partner with top hotels and resorts to bring your clients amazing bonuses when booking their destination weddings with us. What can they get? Private group check-ins, guaranteed room upgrade upon arrival for the happy couple, complimentary cocktail receptions, discounts on spa treatments, and So. Much. More. Simply view the “Bonus Hotels & Offers” to view all of our amazing wedding bonuses. Plus, make sure to learn about the ALG Return Anniversary Stay Voucher which is our way of saying "thank you" to your clients for booking their destination wedding with us!

GroupEase® promo code

Booking your group is even easier with an exclusive promo code discount.

Complimentary air seats

The more groups you book with our Exclusive Nonstop Vacation Flights  through GroupEase®, the more exciting rewards you’ll receive for your clients. Earn up to $2,000 group credit when booking your next GroupEase® group with ENVF air!

Custom Event Pages

From magical weddings in Mexico to family reunions in Hawaii, Custom Event Pages make planning their special getaway a breeze.

GroupEase® not right for your clients?

No worries. Learn more about traditional Contracted Groups now.

Minnesota travel agent under fire again for canceled trips, customers stranded

Mn travel agent leaves many stranded in costa rica.

A Minnesota travel agent left about 71 travelers stranded with no accommodations in Costa Rica. In March, the same travel agent left some Minnesotans stranded in Florida after cruise booking issues. FOX 9's Karen Scullin has the latest.

(FOX 9) - The stories about Minnesota travel agent Monica Faulkner just keep piling up.

First, a group of cruise passengers say they were left stranded at the dock in March after she apparently didn’t book the trip for them, even though they had paid.

Now, there is chaos in Costa Rica after her travel group lands in the country with no place to stay, and an Aruba group of travelers just found out their Mother’s Day trip was suddenly canceled.

This past Saturday, Minnesota travel agent Monica Faulkner took a group of about 71 travelers to Costa Rica.

Even though the group paid in full, the travel agent apparently hadn’t put their money down on accommodations. At some point, Faulkner had called a liaison in Costa Rica at the last minute to find property owners who would take her group to various condos, AirBnB’s and other places.

A Costa Rica property owner told FOX 9 the whole thing was so odd, but she figured the hotel must have been overbooked, so she was happy to help. But she noticed Faulkner was kind of avoiding the group she brought with her.

"She [Faulkner] was like ‘don’t say anything to these people," Costa Rica property owner Jennfier Little said.

Then Faulkner signed a lease with Little and handed over her passport as collateral with a promise to pay for two nights in two days, which would be on Monday. They set up a meeting spot, but Faulkner didn’t show up.

"We heard she might have been abducted, then we heard she was at the hospital, then we heard all this stuff," Little said.

Little even went to the luxury condo she had booked for her and her family and knocked on the door. Faulkner wasn’t there, and she had the door slammed in her face, she said.

On Wednesday, the property owners were told to meet Faulkner again for payment when Little said Faulkner demanded her passport back. Little and her husband refused, but Faulkner grabbed it anyway.

Little recorded video of Monica on the phone, supposedly trying to send her the money owed.

"PayPal, Zelle, Venmo, none of that was going through," Little said. "Then other people she owes money, $3,051 – they sent her an invoice on PayPal, and that’s when she started acting like she was going to pass out."

Meanwhile, the travelers who were put into the last minute accommodation were kicked out because Faulkner had not paid the property owners. Some of them flew home, while others paid extra to stay.

But it wasn’t just Costa Rica. FOX 9 was told by other travelers set to vacation in Aruba that their trip was suddenly canceled two weeks before they were set to leave.

After receiving no confirmation or room numbers from Faulkner, the travelers called the hotel they had reservations at to find out more, and found out they were never booked. The travelers allegedly paid Faulkner at least $2,500 each for a room.

"I gave him [the hotel] the name of everybody in my party, and they said no one has a room under their name. I’m like that’s crazy because we gave this lady a total of $5,600," said Antionette Steele.

On Sunday, Faulkner called some of the Aruba traveling party saying the trip was canceled, while others just stopped getting communications all together. Another woman who was set to go on the Aruba trip, Renee Pepper, said Faulkner’s number was going straight to voicemail and she wasn’t responding to Facebook messages.

Little received all but $125 returned, she believes because she had her sign a lease.

Others in Costa Rica were more trusting and are currently out well over $10,000. They tried to file court papers to stop Faulkner from leaving the country, but she reportedly left on Thursday.

No one on the Aruba trip has yet to receive any money back.

Minnesotans stranded after cruise booking mishap

Dozens of Twin Cities cruise passengers were left stranded in Florida after cruise ship booking issues with a travel agent and Carnival Cruises. FOX 9's Karen Scullin has the story.