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Travelodeal   Reviews

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Reviews 4.6.

5,429 total

Most recent

Raymond was exceptionally helpful and polite. He got me the best deal & made sure everything was to my liking.

Date of experience : February 22, 2024

Reply from Travelodeal

Dear Eleanor, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding your recent experience with us. Your kind words truly brightened our day. Raymond takes immense pride in providing exceptional service to our valued customers, and it's delightful to hear that his assistance was exceptionally helpful and polite. Your satisfaction is our top priority, and we are thrilled that Raymond's efforts contributed to ensuring you got the best deal and that everything met your expectations. Thank you for acknowledging Raymond's dedication and professionalism. Your feedback serves as motivation for us to continue delivering outstanding service to all our valued customers. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to ensure that your future experiences with us are equally enjoyable. Thank you once again for choosing us, Eleanor. We look forward to serving you again soon and ensuring that your next experience with us exceeds your expectations. Warm regards, Travelodeal Team.

Good service

Jim was brilliant, really helpful

Date of experience : February 23, 2024

Dear Customer, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding your recent experience with us. Your kind words truly brightened our day. Jim takes great pride in providing excellent service to our valued customers, and it's delightful to hear that his assistance was brilliant and really helpful to you. Your satisfaction is our top priority, and we are thrilled that Jim's efforts contributed to ensuring a positive experience for you. Thank you for acknowledging Jim's dedication and professionalism. Your feedback serves as motivation for us to continue delivering outstanding service to all our valued customers. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to ensure that your future experiences with us are equally enjoyable. Thank you once again for choosing us. We look forward to serving you again soon and ensuring that your future interactions with us exceed your expectations. Warm regards, Travelodeal Team.

Stella was so patient and understanding…

Stella was so patient and understanding and helped us get an amazing place and for a good price!

Dear ERESHVA AMJAD, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding your recent experience with us. Your kind words truly brightened our day. Stella takes immense pride in providing exceptional service to our valued customers, and it's delightful to hear that her patience and understanding contributed to ensuring a positive experience for you. Your satisfaction is our top priority, and we are thrilled that Stella's efforts helped you secure an amazing place at a good price. Thank you for acknowledging Stella's dedication and professionalism. Your feedback serves as motivation for us to continue delivering outstanding service to all our valued customers. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to ensure that your future experiences with us are equally enjoyable. Thank you once again for choosing us, ERESHVA AMJAD. We look forward to serving you again soon and ensuring that your future interactions with us exceed your expectations. Warm regards, Travelodeal Team.

Robyn was very helpful and very…

Robyn was very helpful and very friendly.

Dear Nicole, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding your recent experience with us. Your kind words truly brightened our day. Robyn takes immense pride in providing exceptional service to our valued customers, and it's delightful to hear that her helpfulness and friendliness contributed to ensuring a positive experience for you. Your satisfaction is our top priority, and we are thrilled that Robyn's efforts left a positive impression on you. Thank you for acknowledging Robyn's dedication and professionalism. Your feedback serves as motivation for us to continue delivering outstanding service to all our valued customers. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to ensure that your future experiences with us are equally enjoyable. Thank you once again for choosing us, Nicole. We look forward to serving you again soon and ensuring that your future interactions with us exceed your expectations. Warm regards, Travelodeal Team.

Samuel was very helpful and patient.

Dear Geetanjali Pathak, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding your recent experience with us. Your kind words truly brightened our day. Samuel takes immense pride in providing exceptional service to our valued customers, and it's delightful to hear that his helpfulness and patience were evident during your interaction. Your satisfaction is our top priority, and we are thrilled that Samuel's efforts left a positive impression on you. Thank you for acknowledging Samuel's dedication and professionalism. Your feedback serves as motivation for us to continue delivering outstanding service to all our valued customers. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We are here to ensure that your future experiences with us are equally enjoyable. Thank you once again for choosing us, Geetanjali. We look forward to serving you again soon and ensuring that your future interactions with us exceed your expectations. Warm regards, Travelodeal Team.

When talking on the pbooking a fantastic break hone Adrian was…

When talking on the phone Adrian was very polite and gave all information about my booking in fantastic detail

Dear Karyn Doe, I am absolutely thrilled to receive your glowing feedback regarding Adrian's exceptional service during your recent booking. Your words truly resonate with our commitment to providing top-notch experiences for our valued customers. Adrian and the entire team here at [Your Company Name] take immense pride in ensuring every aspect of your journey exceeds expectations. Your acknowledgment of Adrian's politeness and thoroughness in providing detailed information reinforces our dedication to excellence. Your feedback fuels our passion to continually elevate our standards and deliver unparalleled service to you and all our esteemed patrons. We're honored to have played a part in making your break truly fantastic. Once again, thank you for choosing us. We eagerly anticipate the opportunity to welcome you back for another memorable experience in the future! Warmest regards, Travelodeal Team.

Very helpful and tried best to suit our…

Very helpful and tried best to suit our needs

Dear Chris Butcher, Thank you immensely for taking the time to share your positive experience with us. Your feedback means the world to us! It brings us immense joy to hear that we were able to meet your needs and provide you with helpful service. Ensuring your satisfaction is our top priority, and we're thrilled to have had the opportunity to assist you. Your kind words motivate us to continually strive for excellence and tailor our services to perfectly suit your requirements. Once again, thank you for choosing us. We eagerly anticipate the opportunity to serve you again in the future! Warm regards, Travelodeal Team.

Wowcher Mystery Holiday

Stella was easy to deal with, called me when promised, booked the holiday with no issues and was a credit to the company. Stella gets 5*. I booked the Mystery Holiday and was provided with a Tier 2 holiday to Malta, when comparing the cost with their own website their was little difference, so expected a little more. However that was the chance I took and unlike the other reviews did not end up paying anything extra. To summarise pleased I booked the Mystery Holiday as like Austin Powers "I too like to live dangerously" but unlikely to do it again any time soon.

Dear Simon, I hope this message finds you well. I wanted to express my sincere gratitude for your feedback regarding your experience booking the Mystery Holiday with us and the exceptional service provided by Stella. Your kind words are deeply appreciated and serve as motivation for us to continue providing outstanding assistance to all our valued customers. It's truly heartening to hear that Stella was easy to deal with, promptly returned your calls, and ensured your holiday booking went smoothly. Providing excellent customer service is a top priority for us, and Stella's dedication to making your experience seamless is commendable. Regarding your Mystery Holiday experience, while we strive to provide exciting and value-for-money deals, we understand that preferences may vary. We appreciate your understanding and are glad that you didn't encounter any unexpected additional costs. Thank you for choosing us for your holiday booking, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We're here to ensure your future experiences with us are just as enjoyable and hassle-free. Warm regards, Travelodeal Team.

Smith was very helpful and patient with…

Smith was very helpful and patient with me when booking my vacation to Paris. He made sure that all my questions were thoroughly answered and understood. I appreciated his professionalism and prompt response in making this an easy transaction. I’m looking forward to my trip Thank you

Date of experience : February 21, 2024

Dear Deborah, I hope this message finds you well and excited for your upcoming trip to Paris! I wanted to personally thank you for your kind words regarding Smith's exceptional service while booking your vacation. We greatly appreciate your feedback and are thrilled to hear that Smith's assistance was helpful and patient throughout the process. Providing excellent service and ensuring all your questions are thoroughly addressed are top priorities for us. Smith's professionalism and dedication to ensuring your booking experience was smooth and easy are qualities we deeply value in our team members. We're delighted that you're looking forward to your trip, and we can't wait to help make your Paris vacation a memorable experience! If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you once again for choosing us for your travel needs. Warm regards, Travelodeal Team.

Marvin was a great help

Dear Lucie, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your kind words regarding Marvin's assistance. We truly appreciate your feedback! It's wonderful to hear that Marvin was able to provide you with great help. Ensuring our customers receive outstanding support is a top priority for us, and we're delighted that Marvin's efforts made a positive impact on your experience. Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance. We look forward to serving you again in the future! Warm regards, Travelodeal Team.

The agent, Jack, was very knowledgeable and very helpful. He communicated very well. He researched the best itinerary and most cost effective deal for my travel package.

Dear Mark, I trust this message finds you well. I wanted to express my sincere appreciation for your kind words regarding the exceptional service provided by our agent, Jack. Your feedback is truly invaluable to us. It brings us great joy to hear that Jack's knowledge, helpfulness, and effective communication made a positive impact on your travel experience. Ensuring our customers receive personalized assistance and the best possible deals is a cornerstone of our service, and Jack's dedication to researching the optimal itinerary and cost-effective options exemplifies our commitment to excellence. Thank you for choosing us for your travel needs, and please know that we are here to assist you whenever you require our services in the future. Warm regards, Travelodeal Team.

Parker was brilliant to help me book

Parker was brilliant to help me book - thank you. A little bit disappointed to be spending more than we thought to get a deal that was reasonable but otherwise satisfied with the experience

Dear Valued Customer, I hope this message finds you well. I wanted to express my heartfelt gratitude for your kind acknowledgment of Parker's assistance in booking your recent travel arrangements. Your feedback is greatly appreciated. It's wonderful to hear that Parker's support was instrumental in facilitating your booking process. We deeply value the expertise and dedication of our team members like Parker. Furthermore, I want to address your disappointment regarding the expenditure exceeding your initial expectations. Please know that your satisfaction is of utmost importance to us, and we apologize for any inconvenience caused. We continuously strive to provide the best deals and transparent pricing to our customers. Your feedback serves as a valuable opportunity for us to reassess our processes and ensure a more seamless experience for you and all our customers in the future. Thank you for choosing us, and please don't hesitate to reach out if you have any further concerns or if there's anything else we can assist you with. Warm regards, Travelodeal Team.

Rodger was fab!

Dear Customer, I hope this message finds you well. I wanted to extend my sincere thanks for your positive feedback regarding Rodger's assistance. Your kind words mean a lot to us! It's fantastic to hear that Rodger provided you with fabulous service. Ensuring our customers receive top-notch assistance is a priority, and Rodger's dedication to excellence shines through in his interactions with customers like yourself. Thank you for choosing us, and please do not hesitate to reach out if you need any further assistance. We look forward to serving you again in the future! Warm regards, Travelodeal Team.

Person i spoke on the phone with was…

Person i spoke on the phone with was lovely

Dear Customer, I hope this message finds you well. I wanted to take a moment to express my gratitude for your feedback regarding your recent phone call experience with us. It brings us great joy to hear that the person you spoke with on the phone was lovely. Providing exceptional service and creating positive interactions with our customers are core values we hold dearly. Your feedback is truly appreciated, and it motivates us to continue delivering outstanding service to all our valued customers. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. Warm regards, Travelodeal Team.

Very patient

Dear Customer, I trust this message finds you well. I wanted to extend my heartfelt appreciation for your feedback regarding the exceptional patience displayed during your recent interaction with us. Your acknowledgment of our team member's patience means a great deal to us. Ensuring our customers feel supported and valued is a priority, and we're delighted that we were able to provide you with the assistance you needed. Thank you for choosing us, and please don't hesitate to reach out if you require any further assistance. We're always here to help. Warm regards, Travelodeal Team.

Dominic was incredibly helpful…

Dominic was incredibly helpful throughout the entire process

Dear Tom Woodford, I hope this message finds you well. I wanted to personally express my sincere gratitude for your feedback regarding Dominic's exceptional assistance. Your words truly affirm our commitment to providing outstanding service to our valued customers. It's wonderful to hear that Dominic was incredibly helpful throughout the entire process. Ensuring our customers receive the support they need is a top priority, and Dominic's dedication to assisting you is truly commendable. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We're here to make your experience as smooth and enjoyable as possible. Warm regards, Travelodeal Team.

Jenny was really helpful

Jenny was really helpful, we just had a hotel in the end as the mystery deal was getting too much expensive and difficult to sort.

Dear G Crompton, I hope this message finds you well. I wanted to express my sincere gratitude for your feedback regarding Jenny's assistance. Your kind words are deeply appreciated, and I'm glad to hear that Jenny was really helpful during your booking process. While I regret to learn that the mystery deal became too expensive and difficult to sort out, I want to assure you that your feedback is valuable to us. We always aim to provide our customers with the best possible options and experiences, and I apologize if we fell short of your expectations in this instance. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We're here to ensure your future experiences with us are more enjoyable and seamless. Warm regards, Travelodeal Team.

Marvin was easy to deal with and was…

Marvin was easy to deal with and was patient as we made several inquires

Dear Customer, I trust this message finds you well. I wanted to take a moment to express my sincere gratitude for your feedback regarding Marvin's exceptional service. Your kind words mean a lot to us! It's wonderful to hear that Marvin was easy to deal with and patient throughout your inquiries. Providing a smooth and pleasant experience for our customers is a priority, and Marvin's dedication to assisting you reflects our commitment to excellence. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We're here to ensure your satisfaction every step of the way. Warm regards, Travelodeal Team.

Jeff was very helpful and accommodating

Dear Gellis, I hope this message finds you well. I wanted to extend my heartfelt gratitude for your feedback regarding Jeff's exceptional assistance. Your kind words truly inspire us to continue delivering outstanding service to our valued customers. It's fantastic to hear that Jeff was very helpful and accommodating during your interaction with us. Providing personalized support and ensuring your satisfaction are top priorities for us, and Jeff's dedication to assisting you exemplifies our commitment to excellence. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We're here to make your experience as smooth and enjoyable as possible. Warm regards, Travelodeal Team.

Very helpful

I’ve just confirmed details for my Wowcher holiday with Harry from Travelodeal. He was very helpful and clearly communicated all the details we need to know for our trip. We wanted to change the airport we will be flying from and Harry sorted this no problem and got us a great deal. Very positive experience so far and we’re looking forward to our trip.

Dear Naomi Crawley, I hope this message finds you well and filled with excitement for your upcoming Wowcher holiday! I wanted to personally express my sincere gratitude for your glowing feedback regarding Harry's exceptional service at Travelodeal. Your kind words serve as a testament to our commitment to providing outstanding customer experiences. It's truly delightful to hear that Harry was very helpful and effectively communicated all the necessary details for your trip. Our goal is to ensure that every aspect of your journey is seamless and enjoyable, and I'm thrilled to hear that Harry was able to assist you in changing your airport and securing a great deal effortlessly. Thank you for choosing Travelodeal, and please rest assured that we'll do everything possible to make your trip memorable and hassle-free. If you have any further questions or need assistance, please don't hesitate to reach out to us. Warm regards, Travelodeal Team.

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Terms and Conditions

Financial protection, price match, 24/7 customer service, atol & abta protected.

TERMS AND CONDITIONS

Below you will find our Booking Conditions on which we will arrange a booking for your flight, accommodation, transfer, excursion, trains, cruises, ferries, motor coaches, or other holiday requirements (the ‘Travel Arrangements or Holiday arrangements’).The combination of travel arrangements offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. Travelodeal Limited will be fully responsible for the proper performance of the package as a whole.

Booking Conditions We are Travelodeal Limited (hereinafter known as “Travelodeal”),a limited company incorporated in England trading as a Travel Organiser and Travel agent (company registration number 09061889) whose registered office address is at 8th Floor, Becket House, 36 Old Jewry, London, EC2R 8DD, United Kingdom. (“we”, “us”, “our”). We hold an Air Travel Organiser's Licence (ATOL) number 11601 granted by the Civil Aviation Authority ('CAA').Travelodeal.com is a trading name of Travelodeal Limited.

References to “you” and “your” in these terms means you, the traveller or purchaser of Travel and any other person in your party. It is your responsibility to read the carefully as they set out respective rights and obligation. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.  

Our role in your booking

We act as a Travel Organisor and where a single receipt is issued to you for the total package price. Once your package holiday has been confirmed by us, we will accept responsibility for it in accordance with these Booking Conditions as a Travel Organisor and such package will be called “Single Package Contract”.

Note: When making your booking as a Travel Organiser for your package holiday we will arrange for you to enter into contracts with the principal(s) or other supplier(s) (e.g. Principal Suppliers/tour operator/airline Suppliers/accommodation Suppliers/Cruise Suppliers) that are providing your travel services, named on your confirmation(s), for whom we act as agent.  We are the package organiser, with responsibilities to you as set out in these Booking Conditions.

We act as an agent where you make a booking of multiple Travel Arrangements in such a way as to create a package holiday, we will accept responsibility for that as a “Multi-Contract Package” in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (please see clause 4 below for further information as to the circumstances in which we will still be acting as a Package Organiser).

As a result of the above, our obligations to you may vary depending upon which Travel Arrangements you book with us, and whether you book a “Single Element Booking” or a “Multi-Contract Package” and we have tried to set them out below as clearly as possible.

References to “Supplier/Principal” means the third party supplier of the Travel Arrangements, including but not limited to accommodation providers, transfer providers, car hire companies, airlines, tour operators, cruise suppliers and attraction providers.

For bookings with most airlines we will act only as your agent in making your booking. For all other bookings we act as agent on behalf of the Supplier/Principal.

You can book hotel only with us as a single element booking. This will differ from a package holiday and have no rights or protections of package holidays according to Package Travel and Linked Travel Arrangements Regulations 2018. We shall always act as an agent on account of the provider or principal of the accommodation or cruise for single element bookings.

Your holiday booking A booking will exist as soon as we issue our confirmation invoice. This booking is made on the terms of these booking conditions. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.

When making your booking for your package holiday we will arrange for you to enter into contracts with the principal(s) or other supplier(s) (e.g. tour operator/airline/accommodation Company) that are providing your travel services, named on your confirmation(s), for whom we act as agent.  We are the package organiser, with responsibilities to you as set out in these Booking Conditions.

As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal, unless we have sold those Travel Arrangements in such a way as to create a Package (please see clause 4 for further information), in which case we will accept responsibility for those Travel Arrangements as Package Organiser.

Prior to booking, you will be advised who is the organiser of the travel arrangements and who is fully responsible for the proper performance of the package. The organiser may be Travelodeal Limited or a tour operator whereby Travelodeal may act as an agent on your behalf.

Application of These Booking Conditions

Your booking through us (either online or via telephone) is subject to these terms and conditions. A binding contract will come into existence once we will receive your appropriate payments (see clause 6 below) and we have issued you with the booking confirmation that will confirm the details of your booking and will be sent by email or if no email has been provided, the confirmation for the booking will be sent to you by first class post. Your contract for travel arrangements (in the case of single elements and multi-contract packages) is with Travelodeal Limited. If any part of our contract with you is found to be invalid or unenforceable, then the remainder of it will not be affected and will remain valid and enforceable.

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and agree on behalf of everyone travelling in your party to be bound by them. All bookings must be made by a person aged eighteen years or over. Where your booking is for more than one person, the first-named person in your party aged eighteen years or over will be treated by us as the 'lead name' for your booking. The lead name will be responsible for making all payments due to us in accordance with our contract.

Completion and submission by you of our Booking Form will be treated by us as confirmation that you have read, understood and accepted these booking conditions.

No variations or alterations to these Booking Conditions shall be valid unless agreed by us in writing.

You will be required at the time of booking to pay a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 60 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20%. On occasions, our suppliers require additional amounts up to full payment in advance (for example for Christmas bookings). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 60 days before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay cancellation charges (see paragraph 8.3).

The Travel Providers whose services make up your Arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us.  Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.  Copies of these terms and conditions will be sent to you with your email confirmation documentation. Please note that the terms and conditions we send with single-contract packages are to supplement and elaborate on these terms where necessary; but those that we send with multi-contract and single element bookings form the basis of your contract for the supply of your Arrangements.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where we have not agreed to arrange them and any excursion you purchase in resort and/or during your cruise. In addition, regardless of any wording used by us on our website, or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

Law and Jurisdiction

This contract is governed by English Law and the exclusive jurisdiction of the English courts. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.

We provide full financial protection for our package holidays booked through us:

We provide full financial protection for package holidays booked through us:

(a) Book with confidence. When you buy an ATOL protected flight or flight inclusive package from through us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We provide financial protection for your monies when you buy a flight or flight inclusive package organized by Travelodeal.

Many of the flights and flight-inclusive holidays found on this website are financially protected by the ATOL scheme. But this ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an d ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected.

(b) We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

(c) If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

For avoidance of doubt, we act as an agent on behalf of the suppliers. However we assure that financial protection is fully provided as per our obligation under the regulation.

(d) Please note when you buy a package holiday that does not include a flight, your financial security will be provided by way of a bond held with ABTA.

If you buy a holiday other than a package holiday organized by us, your monies may not be financially protected. Please ask us for further details.

If after selecting and paying for one travel service, you book additional travel services for your trip or holiday via our company, you will  NOT  benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, we will not be responsible for the proper performance of the individual travel services. In case of problems, please contact the relevant service provider.

However, if you book any additional travel services during the same visit to or contact with our company, the travel services will become part of a linked travel arrangement. In that case we have, as required by the Package Travel and Linked Travel Arrangements Regulations 2018, protection in place to refund your payments to us for services not performed because of us insolvency. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider. 

Where we act as an agent

We will be acting as an agent in respect of following types of booking:

A. When you have made your own flight or other travel arrangement without our assistance which is called “Accommodation only or Cruise only”.

B. Package holiday where all the elements of that package holiday have been put together by a disclosed Tour Operator or disclosed supplier.

C. Flights, accommodation, cruise or any other services which have been purchased separately from different disclosed suppliers at your request, which would be a Linked Travel Arrangement (LTA), or if purchased at the same time, a Multiple Contract Package.

Where your booking is for a Multi-Contract Package, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in these Agency Terms of Business.

A “Multi-Contract Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:

transport; or

accommodation; or

rental of cars, motor vehicles or motorcycles (in certain circumstances); and any other tourist service not intrinsically part of one of the above travel services, provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

This is called a Multi-Contract Package as you still have contracts with each of the individual Supplier/Principals providing the Travel Arrangements, however we, Travelodeal Limited, will accept responsibility for this booking as a Package Organiser.

IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Multi-Contract Package where the tourist services:

do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

are selected and purchased after the performance of the transport, accommodation,cruise or car rental has started.

These bookings will be treated as “Single Element” bookings and will not be afforded the benefit of the rights under the PTRs.

Where you have booked a Multi-Contract Package, we will be acting as an agent on behalf of the Supplier/Principals of your chosen Travel Arrangements but we will comply with our legal obligations under the PTRs as your Package Organiser.

We are a Member of ABTA and our membership number is P8297. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct. All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels only or flights on their own may not be protected and you should ask us what protection is available. We can offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com . You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/ . This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.

Pricing and Payment for bookings

You will be notified at the time of booking of the price of your holiday. What this price includes will be confirmed to you by us at the time of booking and set out in our booking confirmation.

Payment for bookings

You will be required at the time of booking to pay a non-refundable deposit, typically 20% of the quoted holiday price, and the full holiday price of a booking should be made at least 10 weeks prior to departure. In certain circumstances full payment is required if you are booking within 10 weeks of departure or if full payment is required at the time of booking due to the terms of the deal. We reserve the right to return your deposit/full payment and decline to issue a confirmation at our absolute discretion. Unless you are making a late booking, the balance owing must be paid to us no later than 10 weeks before your date of departure. If we do not receive the balance by this time, then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges (see paragraph 8.3). Please note that an administration fee will be applied to every payment you make under the deposit and instalment schemes and these are non-refundable in the event of any cancellation by you. Each separate payment will incur an administration fee of £2.90.  

For cruise holidays, the amount of the deposit payable differs. You will be advised of the amount of the deposit payable at the time of booking.

Changes to the Price

TRAVELODEAL LIMITED EXPRESSLY RESERVES THE RIGHT TO AMEND ADVERTISED PRICE AT ANY TIME PRIOR TO CONFIRMATION AND CORRECT ERRORS IN THE PRICES OF CONFIRMED HOLIDAYS .

We will do our best to ensure that all pricing and other information are accurate. However, it is always possible that prices quoted on our websites may vary from those quoted over the phone for the same package or product you enquired with us as they are constantly updated online. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 16. 

Once we have sent you a booking confirmation, we will only change the price of your holiday if there is a change or increase

In any one or more of the following:

(a) Transportation costs (including flight supplements ,Cruise and the Cost of fuel);

(b) Dues, taxes or fees payable, such as landing taxes or embarkation or disembarkation fees at ports and airports or

(c) Increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your arrangements.

(d) In the event of a significant change including any alteration of your outward/return flights by more  than 12 hours, changes to aircraft type or Cruise sail, change of accommodation to another of the same or higher standard, changes of carriers.

We will only be able to change the price in this way if we notify you of any price increase at least 20 days before the start of your Package, together with a calculation and an explanation for this change.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or any additional services or travel arrangements. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of your confirmed holiday prices, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. 

Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If the cost of your holiday increases by more than 8% you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Travelodeal Limited towards your booking.

The Company is under no obligation to give a breakdown of the costs involved in a holiday.

In the event of a payment made by credit card, the cardholder acknowledges and agrees that, in the event of a cancellation, they are subject to the cancellation policies stipulated herein. The cardholder expressly waives the right to initiate a chargeback, except in cases of proven fraud. If the cardholder initiates a chargeback without merit, and the travelodeal incurs costs, the cardholder is responsible for reimbursing all associated costs, including legal fees, as allowed by the credit card issuer's chargeback rules and regulations.

Data Protection

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we and your travel agent need to use the information you provide such as name, address, any special needs / dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs / immigration if required by them or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary / religious requirements. If we cannot pass this to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Where information is also held by your travel agent, this is subject to your agent’s own data protection policy.

You are entitled to a copy of your information held by us. If you would like to see this please contact us. We may make a small charge for providing this to you.

Changes or Cancellation by You

8.1. Changes by You

(a) Transfers

You may transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing at least seven days prior to your due date of departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. We will charge an administration fee as set out in (c) below for arranging the transfer and other costs or additional fees may also arise, which you will have to agree to pay before the transfer can be made. For example, certain airlines and other Travel Providers treat changes as a cancellation and charge accordingly - up to 100% of the cost for that part of the arrangement. Where applicable, these charges will be passed on to you. Any Travel Provider charges are in addition to the charges we levy as an amendment fee as detailed below.

Please Note: Certain suppliers, and in particular airlines or Cruise ships, will treat a name change as a cancellation and require a new booking to be made at the prevailing prices and administration charge.

 (b) Other changes

If you wish to make any other change  to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. Since we and the Travel Providers incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below and/or as shown in the applicable Travel Provider’s booking conditions. We require your authority in writing before we can make any change. If a change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

When changing your holiday booking details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Some arrangements cannot be removed once they have been added to your booking. Certain extras, such as excursions, theme park tickets may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.

Where we and the travel supplier are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

(c) Administration fee

In each of the above circumstances, an administration charge will be payable of £50 per person where your request is received by us 60 days or more prior to your date of departure and £75 per person where the request is received less than 60 days prior to your date of departure. This charge is non-refundable. If amendments are required within 60 days of departure cancellation charges may apply in addition to an administration charge of up to £75 per person. Where the request is received less than 7 days prior to your date of departure, 100% cancellation charges will apply.

8.2. Cancellations

If you wish to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing, or in the case of a group booking, the authority in writing of the lead name to do so. Notification sent to us by email will only be accepted if sent from the email address originally provided by the person who made the booking.

Our cancellation charges will apply (see the table 'cancellation charges' at paragraph 8.3 below). These are calculated with reference to the date on which we receive your authority in writing. 

If you cancel your booking, we may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee as detailed in this clause. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. We will not refund to you any deposits, administration charges, insurance premiums or any other fees or charges made by us and paid by you relating to your holiday in the event of cancellation by you.

We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your departure date as we may not be able to resell your holiday without making significant price reductions, or at all.

In the event that you do cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph, you must pay any difference between the amount you have paid and the cancellation charge applied. In accepting these Terms & Conditions you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with this booking) at that time.

Cancellation charges will be 100% in following cases: 1. For flight bookings with all low-cost airlines, the cancellation charges will be up to 100%.

2. Travel arrangements that include Scheduled flights may incur different cancellation charges as per their booking conditions.

3. Non-refundable rooms or discounted accommodation purchased from suppliers will incur a 100 % cancellation charge along with our administration fee as detailed out in this clause.

4. Any other travel arrangements that include elements that are non-refundable from the time of booking for e.g.flights from flight suppliers that operate a no-refund policy.

5. If you have bought a holiday voucher via a daily deal website including (but not exclusively) Groupon, Wowcher deals, etc, once the voucher has been redeemed then 100% cancellation charges will apply if you wish to cancel at any time.

Apart from non-refundable elements, cancellation charges will be applied at the rates shown below, unless the supplier’s cancellation terms are different, in which case the supplier’s cancellation terms will apply.

We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your holiday. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

8.3. Cancellation charges

Number of days left before your due date of departure when your authority in writing is received by us. Cancellation charge (expressed as a percentage of the total holiday price):

For Holiday Packages which do not include cruise:

More than 80 days                                          Loss of deposit

45–80 days before departure                       50% of holiday cost

16 – 44 days before departure                     75% of holiday cost

 7 – 15 days before departure                      90% of holiday cost

 7 days or less before departure                  100% of holiday cost

Non refundable rooms cancelled will incur a 100 % charge from the time of booking along with our administration fee as detailed out in this clause.

Flight bookings will incur 100% cancellation charges from the time of booking along with our administration fee as detailed out in the clause 3.

For holiday packages which include a cruise

More than 91 days                                          Loss of deposit

76–90 days before departure                       50% of holiday cost

61 – 75 days before departure                     75% of holiday cost

31 – 60 days before departure                    100% of holiday cost

If We Have to Change or Cancel Your Holiday

9.1 Cancellation by Us Whilst we always endevour to avoid changes or cancellations, we reserve the right to cancel your booking on behalf of the travel supplier(s). We will not cancel less than 13 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn't been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The minimum number required will be provided to you with the holiday description, along with the time limit for us to tell you if the package has to be cancelled.

If your holiday is cancelled, you can either have a refund of all the monies paid or accept an alternative holiday of comparable standard from other services we offer (we will refund any price difference if the alternative is of a lower value).

9.2 Changes to the Price We can change your holiday price after you've booked but only in certain circumstances: Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.

We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all money paid, except for any amendment charges.

Should you decide to cancel :  1) You must do so within the time period shown on your final invoice.

 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

9.3 Changes other than the price It is a term of your booking that we are able to make changes to any aspect of your travel arrangements. If the change is minor, we will ensure that you are notified about it but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of itinerary by supplier.

If Changes are significant. Example of “significant changes” include the following:

a.    Change of accommodation to that of a lower category or classification b.    Change of accommodation area c.    Change of outward departure time or overall length of your travel arrangements by more than 12 hours d.    Change of UK airport (except between London airports, or close regional airports), e.   Change of airport to a different resort (does not include airports in the same region or on the same island, in transferrable distance) f.     A significant change to your itinerary, missing out one or more destination entirely. g.    Change of embarkation/disembarkation time by more than 12 hours h.    Change of Holiday resort.

If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel arrangements that make up your package you will have the rights set out below.

We will contact you and you will have the choice of accepting the change or having a refund of all money paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of a lower value).

We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.

Please note, the above options are not available where any change is minor one.  

Our Liability to You

We have a liability to you for the performance of the Travel Services included in your Package booking under the Package Travel Regulations, irrespective of the fact that such Travel Services are to be performed by the Service Providers or the principal suppliers.

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or by the travel service suppliers and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or reasonable compensation or both subject to clause C and clause D of this clause. Please note that it is your responsibility to show that we or the Travel Providers(s) have been negligent in performing or arranging the Arrangements if you wish to make a claim against us.

Where you have booked a travel services on its own as a Single element booking or you have booked package holiday where all the elements of package holiday have been put together by disclosed Tour operator or disclosed supplier, your contract is with the Supplier/Principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

We will not be responsible, make a price reduction or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: We will not be responsible, make a price reduction or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

(i) the acts and/or omissions of the person affected; or (ii) the acts and/or omission of a third party unconnected with the provision of the travel services in the package and which were unforeseeable; or (iii) Force Majeure (as defined in clause 16)

We will not be responsible, make a price reduction or pay compensation (i) for services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you; OR (ii) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

We limit the amount of compensation we may have to pay you if we are found liable under this clause:

(i) Luggage or personal possessions and money

The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.

(ii) Claims covered by an International Convention

When arranging transportation for you, we rely on the terms and conditions contained within any applicable International Conventions and those 'Conditions of Carriage'. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask us for copies of these Conventions. Please contact us for the same. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

Please note: When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(iii) Any other claims not falling under (i) & (ii) above and which don’t involve injury, illness, death or damage caused by us or any Travel Provider intentionally or negligently; or other liability that can’t be limited by law

(iv) If you are granted compensation or a price reduction by another party in relation to the same Failure which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us.

(v) Our liability will also be limited in accordance with the contractual terms of the Service Providers which provide the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to us.

(vi) The maximum amount we will have to pay you in respect of all such claims relating to bookings of Holiday Packages where we act as a Principal is three times the price paid by or on behalf of the person(s) affected in total. The maximum amount we will have to pay you in respect of all such claims relating to bookings which we act as an agent is and amount equivalent to the price paid by or on behalf of the person(s) affected in total. These maximum amounts will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your Arrangements.

Holiday Insurance

We clearly instruct all our travelers to have Travel Insurance prior to travel; we recommend this is purchased along with your holiday for immediate coverage. It is a requirement when booking your holiday that you either accept the travel insurance recommended by us or alternatively at that time you must arrange a policy providing at least comparable cover. You must be satisfied that your insurance fully covers all your personal requirement including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness. Insurance purchased through us is non-refundable and is excluded from cancellation. All claims must be sent directly to claims department‘s address shown on your insurance certificate.

If you choose travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

Your Responsibility

It is your responsibility to ensure that you and everyone travelling with you have valid passports, appropriate visas and vaccinations. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Some countries (particularly in Southern Africa) require your passport to have two blank pages for a visa stamp. As a result, if you are travelling in more than one country that requires this you will need to have more blank pages - for example, if you visit South Africa and Namibia, both of which require two free pages, and re-enter South Africa to fly home, you would need six blank pages. If you have any doubts about the number of pages required, we advise erring on the side of caution, even if this means applying for a new passport.

You are responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before your due date of departure so that we can pass these details on to our suppliers in good time. We are not in any circumstances liable if any carrier refuses you or any member of your party as a passenger as a result of any medical condition or disability. Women 28 weeks or more into pregnancy at the time of return travel must have a doctor's certificate confirming that they are fit to travel (note airlines normally require certification at 32 weeks). We are not liable for any costs, delays or illness resulting from your failure to meet any requirements.

Your Behaviour

You are responsible for your behaviour and that of your party. We and our suppliers reserve the right to refuse your booking or the right to board or the right to travel and to remove you and/or any member of your party from any transport, accommodation or any part of your holiday if you or any member of your party is drunk or under the influence of drink or drugs; if we reasonably believe that you are in unlawful possession of drugs; or are behaving violently, disruptively, dangerously or irresponsibly or If in our opinion or in the opinion of any Travel Provider or other person in authority, cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation in any manner whatsoever which presents a risk to you or others or is causing a nuisance or annoyance to others. No refund will be given, or compensation paid, and no costs or expenses for which you become liable or which are incurred by you will be made by us or be recoverable by you from us in such circumstances. You may also become the subject of police inquiry or security measures or investigation and liable in the event that any offence is committed to criminal prosecution and penalties whether in the UK or in any other country having jurisdiction in respect of the alleged activity. You must fully cooperate with and follow any safety procedures and instructions given by any organization which is running the activities which you do while on holiday. It is possible that such organizations will require you to sign a waiver form in respect of the activity being carried out.

14.1 If you have a problem or complaint during your holiday, please inform the relevant supplier (for example the hotel owner/local contact detailed on voucher) immediately. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, please contact our customer services team by way of email or phone within 28 days of end of your holiday who will try to assist you on behalf of the suppliers. We cannot accept any complaints sent by fax, or received outside the 28 days period. Please keep your letter/email concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.

14.2 In the event of a problem or complaint involving the negligence of any of our suppliers, subcontractors or agents (as opposed to any negligence on our part or on the part of any of our employees acting within the course of their employment) we cannot accept any liability, if you do not report the complaint during the tour, or to the supplier (in accordance with the procedure set out above).

14.3 We aim to respond to any complaints within 28 days, although this can sometimes take longer as we have to investigate and may need to wait for replies from suppliers or other third parties. Any dispute or claim which arises out of (or in connection with) your contract or holiday must be dealt with under the courts of England and Wales only. It is only these courts that will have any jurisdiction to hear any claims made under or relating to it.

14.4 Please note should your party leave a hotel earlier than the duration booked; you will receive no refund of the cost of the unused nights. In the unlikely event that you are not satisfied with the accommodation reserved on your behalf by Travelodeal, it is a strict booking condition that you contact our local agent immediately who will try to resolve the matter in resort. If the matter cannot be resolved locally, please contact our customer service team by way of email or phone and we will endeavour to make alternative arrangements (if applicable and/or possible.) No complaint can be considered upon return to the UK unless first reported to the local contact shown on your accommodation voucher.

14.5 If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour, and this will affect your rights under this contract.

14.6 If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the ABTA Alternative Dispute Resolution (ADR) scheme, accessed here www.abta.com or you may wish to refer the matter to the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link: http://ec.europa.eu/odr .

Passport, Visa and Health Requirements

You should ensure that you allow sufficient time (please check with the relevant embassy for suggested application process time) to apply for a passport. As a guideline, a full British passport presently takes approximately 4-6 weeks to obtain. You should check vaccination requirements as well (vaccination guidelines and diagnostic tests for COVID 19).During peak periods, we may charge a supplement to process visas above and beyond what we have stated. It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If for any reason the tour participant is unable to travel/secure visas due to incomplete travel documentation or appointments after booking and confirmation of tour, the tour participant will be subject to the cancellation policy as stated in these terms and conditions.

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit  British passport holders , including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

Information on health is contained in the Department of Health, leaflet T6 (Health Advice for Travelers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued European Health Insurance Card (EHIC). Information on the EHIC is available at www.dh.gov.uk or from your local Department of Health office

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or give you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken (“Force Majeure”). These events can include, but are not limited to war, threat of warfare, civil strife, act of terrorism (and its consequences or the threat of such activity),significant risk to human health such as outbreak of serious disease at the travel destination natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, riot, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances.

Brexit Implications: Please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

Special Requests

If you have any special requests, you must advise us at the time of booking (e.g.diet, room location, a particular facility at a hotel etc.).Whilst we will endeavour to pass any reasonable requests on to the relevant Supplier, no guarantee that any request will be met can be given and we will have no liability to you if they are not.

If you request confirmation in writing that a special request has been noted or passed on to the Supplier or request the inclusion of the special request on your confirmation invoice or any other documentation please note this is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

Medical Problems and Disabilities

If you or any member of your party has any medical problem or disability which may affect your booking or has any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you make your booking so that we can do our utmost to cater for any special requirements you may have. In any event, you must give us full details in writing at the time of booking and also whenever any change in the condition or disability (if any) occurs. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. You must also promptly advise us if any medical problem or disability which may affect your arrangements develops after your booking has been confirmed. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, they reserve the right to decline the reservation or, if full details are not given at the time of booking or the problem / disability develops after booking, cancel when we become aware of these details.

COVID-19 Information Update

Please Note: In response to the ongoing COVID-19 pandemic, our accommodation suppliers or cruise suppliers may be required to implement various policies and procedures in an effort to limit the spread of COVID-19. These policies and procedures are put in place for the safety of guests and may result in some facilities that are ordinarily provided being subject to restrictions, changes or otherwise not being available at all (this may particularly be the case during peak times, where certain facilities would otherwise be busy). Where we are able to, we will provide you with information about any such changes as soon as reasonably possible after we become aware of the same. Please also note that any change to the availability of facilities at your chosen accommodation arising as a result of the COVID-19 pandemic will not be classed as a ‘significant change’ to your booking.

Note: Should a PCR or any travel requirements necessary to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company. 

In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs, but in any event we advise you to check flight times with the airline 24 hours prior to departure. Please reconfirm your flight times for your return journey in case of any change after you have made your outbound journey. Any change in the identity of the carrier, flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 8 (Changes and cancellation by us) will apply.

Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment.

Additional Information for Cruises

Age restrictions for cruises: Please note that some cruise operators impose age restrictions in relation to embarking the cruise vessel. Furthermore, age restrictions may apply to the drinking of alcohol on board the cruise vessel. You are responsible for adhering to the age restrictions applied by the relevant cruise operator. Please check with us at the time of booking. Missing the cruise vessel: It is your responsibility to make sure you reach the vessel at least 2 hours before sailing time or as advised at the time of debarkation. In the event that you miss the cruise vessel, it is your responsibility to ensure you reach the vessel at the next port of call, at your own expense. We do not accept any responsibility for those guests who arrive at the port after the time of sailing. Cruise line offers: Any offers on cruise deals are available on selected sailings only. Please see relevant cruise line’s website for full details by clicking on the link on our website. Extra services for cruises: Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the original holiday price must be paid by you. Where such services or goods are provided on board the vessel, payment must be made before you leave the vessel. Certain activities, events and dining options are subject to availability once on board. In some cases, these activities, events and dining options cannot be booked prior to embarkment. Please note that some activities may carry an extra charge. Please note that there are also height restrictions for some of the activities. Flexi dining: Flexi dining is available with certain cruise operators. Please note these options are not guaranteed and are subject to availability and must be booked once on board. In some cases, additional service charges or premiums will be charged. Baggage: All guests are subject to any and all baggage restrictions made by all carriers during the holiday, including air and land carriers. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by an air carrier. Our requirements for cruises are as follows. Only such personal wearing apparel effects and gifts as are appropriate for the cruise may be brought on board. Each piece of baggage must be distinctly labelled with your name, the vessel name, stateroom/cabin number and sailing date. Please check with us at the time of booking in relation to the baggage allowance you are able to bring on board with the cruise vessel. You must not carry firearms, explosives, inflammable materials or other hazardous items. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. If you wish to purchase alcohol ashore to take home with you this should be immediately surrendered to the vessel’s Master for the duration of the voyage and will be returned to you on disembarkation. You shall have no claim for any loss or inconvenience incurred. The vessel’s Master or any crew member acting under the authority of the Master shall be entitled to enter the stateroom/cabin occupied by you at any time for the purposes of searching for controlled or prohibited substances or for a purpose connected with repair, maintenance work, security or safety. You agree to submit to any personal search or search of baggage and goods where such search is reasonably required by the vessel’s crew or any supplier in the interests of security and safety, or any third party acting with governmental authority. Any baggage not retained in a stateroom/cabin should be placed in the vessel’s baggage room or safe and you shall obtain a receipt from the vessel’s crew on doing this. During any transfer of baggage including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, responsibility for identifying baggage belonging to the you and ensuring that it is dealt with as may be appropriate for delivery to the next destination lies with you. Any property left on a vessel at final destination may be stored and repatriated at your expense. Pets, birds, livestock and other animals are not allowed on board the vessel.

Miscellaneous

Security is a paramount consideration, subject to the dynamic global landscape. Unforeseen events worldwide and governmental travel advisories may necessitate modifications to accommodations, itineraries, or trip cancellations. Travellers are expressly advised to acknowledge and assume the inherent risks associated with global travel and are accountable for their individual travel decisions.

It is strongly recommended that all travellers procure comprehensive Travel Insurance. Compliance with entry requirements, including valid medical insurance in certain countries, is the sole responsibility of the traveller. Travelodeal cannot be held liable for denied entry due to the inability to provide insurance details or any other reason.

In instances of billing errors, whether arising from technological or human factors, travelodeal reserves the right to rectify invoices accurately.

While every effort is made to ensure the accuracy of brochures, travelodeal disclaims responsibility for printing or typographical errors and acknowledges that conditions represented in photographs and descriptions may not align with present circumstances during the traveler's journey.

All bookings made with service providers, including transport, facilities, meals, and other services, are contingent upon the terms and conditions, exclusions, and limitations of liability imposed by the respective providers.

Travellers must bear the consequences of their decisions not to visit specific destinations based on governmental laws, conditions, or requirements. Neither travelodeal nor its personnel or agents accept responsibility or liability for the actions, omissions, defaults, conduct, health, or circumstances of the traveller.

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8 Nights- Rome Florence And Venice Vacation W/Air

Based on 1393 reviews

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Roam around ancient streets in Rome, where history unfolds at every turn. Florence, a living masterpiece, beckons with art and architecture. Venice, a city on the water, mesmerizes with its canals and romantic allure. Each destination offers a unique slice of Italy's rich cultural tapestry. Immerse in the grandeur, the artistry, and the charm. A triptych of unforgettable experiences awaits in these iconic cities.

What's Included

• Round-Trip Flights from US
• Stay 3 nights at Hotel Raganelli or similar in Rome
• Stay 2 nights at Hotel Diana Park or similar in Florence
• Stay 3 nights at Hotel Plaza or similar in Venice
• Internal Train Transfers Between Cities
• Daily Breakfast
• Air & Hotel Taxes Included
• Experience the allure of Italy's iconic trio
• Enjoy a comfortable stay at centrally located hotels
• Seamless Intra-transfers between cities
• Relish daily breakfast

Raganelli Rome 812 reviews 3 Nights | Bed & Breakfast | Standard Room

This city hotel is superbly located close to the Vatican City and with convenient connections to the motorway as well as public transport, which enables quick and easy access into the city centre (around 3 km away). This hotel is the perfect location for both tourists and business guests. Fiumicino Airport lies around 20 km from the hotel, Ciampino Airport can be reached within 30 km and the nearest train station is roughly 2 km from the hotel. In addition, public transport, bars, and restaurants are within 400 m of the hotel. In addition, shopping opportunities lie within 10 min, when travelling on foot.

Diana Park Hotel Florence 129 reviews 2 Nights | Bed & Breakfast | Standard Room

Diana Park Hotel, nestled within a neo-classical palace from the late 1800s, mirrors the adjacent Madonna delle Tosse church's style. Located near Piazza della Libertà, it combines Florence's tradition with modern comforts. Meticulously renovated, the hotel's hall showcases marbles, antique carpets, and adorned stuccos, fostering a sophisticated ambiance. Steps away from Renaissance treasures, it provides an ideal base to explore downtown Florence, savor top-tier dining, and embark on personalized excursions into the enchanting Tuscan countryside.

Hotel Plaza Venice Venice 2718 reviews 3 Nights | Bed & Breakfast | Standard Room

Welcome to our hotel, just a stone's throw away from Venice island! With convenient bus and train connections, exploring the city is a breeze. Nestled opposite Venice Mestre train station, we're a short 17-minute ride from Marco Polo International Airport. Our strategic location makes us the perfect base for discovering Venice and beyond. Whether you're hopping on a train to Santa Lucia station or Piazzale Roma, or arriving by car and need parking, we've got you covered. With 209 rooms designed to meet your every need, from classic to modern, each non-smoking room comes with complimentary Wi-Fi, an electronic safe, minibar, air conditioning, and satellite TV with an LCD screen, ensuring a comfortable and memorable stay.

• Add 3 nights in Milan or Lake Garda from $300 per person
• Add 3 nights in Umbria from $200 per person
• Add 3 nights in Ischia or Sorrento from $300 per person
• Add Skip the Line: Colosseum, Roman Forum, and Palatine Hill Tour in Rome from $59 per person
• Add Fast track tickets to see Michelangelo's David in Florence from $39 per person
• Add Skip-the-Line Florence Duomo with Brunelleschi's Dome Climb from $109 per person
• Add Skip-the-Line: Doge's Palace & St. Mark's Basilica Fully Guided Tour in Venice from $99 per person
• Enhance your travel experience by adding baggage from $129 per bag, round-trip

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Reporting by Julia Harte in New York, Kanishka Singh in Washington, Brendan O'Brien in Chicago, and Andrew Hay in Albuquerque, New Mexico, Editing by Rosalba O'Brien

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Gunmen attacked a mosque in western Afghanistan on Monday night during prayer time, killing at least five people, a spokesperson for the provincial governor said.

Britain has sent its first asylum seeker to Rwanda under a voluntary scheme, The Sun Newspaper reported on Tuesday, saying the unnamed migrant was flown out of the country on Monday.

House and Senate negotiate bill to help FAA add more air traffic controllers and safety inspectors

C ongressional negotiators have agreed on a $105 billion bill designed to improve the safety of air travel after a series of close calls between planes at the nation’s airports.

House and Senate lawmakers said Monday that the bill will increase the number of air traffic controllers and require the Federal Aviation Administration to use new technology designed to prevent collisions between planes on runways.

Lawmakers agreed to prohibit airlines from charging extra for families to sit together, and they tripled maximum fines for airlines that violate consumer laws. However, they left out other consumer protections proposed by the Biden administration.

The bill was negotiated by Republicans and Democrats who lead the House and Senate committees overseeing the FAA, which has been under scrutiny since it approved Boeing jets that were quickly involved in two deadly crashes in 2018 and 2019. The legislation will govern FAA operations for the next five years.

The Senate could vote on the 1,069-page measure as early as next week, but it could be delayed if senators try to attach unrelated bills. FAA is operating under a temporary authorization that expires May 10, and Congress might need to pass another extension.

The House approved its version of the bill last year, but a Senate committee approved a different version in February after fights over several provisions, including ones dealing with the training and retirement age of pilots.

In the end, negotiators dropped a House provision raising the mandatory retirement age for airline pilots to 67; it will remain at 65. Both chambers had already sidestepped a highly charged issue by narrowly rejecting a proposal backed by small airlines to let aspiring pilots count more time spent in simulators instead of flying planes toward reaching minimum experience standards.

The FAA has a shortage of about 3,000 air traffic controllers nationwide. Sen. Maria Cantwell, D-Wash., chair of the Senate Commerce Committee and one of the negotiators, said the final bill shows “that aviation safety and stronger consumer standards are a big priority .... It is also the first major upgrade to air traffic controller hiring in decades.”

One of the most contentious issues in the bill turns out to be a provision that would allow an additional 10 flights per day longer than 1,250 miles to and from Reagan Washington National Airport, across the Potomac River from Washington, D.C. Delta Air Lines and some Western lawmakers wanted to add 56 flights. The House said no, but a Senate committee approved 10 flights, or five round trips — and that made it into the final bill.

"We were pushing for more, but if we get five, we’ll take five,” Delta CEO Ed Bastian said in an interview this month.

United Airlines — which dominates less-convenient Dulles Airport, 25 miles west of the nation's capital — opposed the idea. Lawmakers from Virginia and Maryland said Monday they were “deeply frustrated” at the provision, arguing that National is already too busy. They pointed to a close call there between two planes earlier in April, calling it a “flashing red warning light."

Lawmakers in both chambers rejected a proposal from consumer groups to give state officials power to regulate airlines, but the administration separately cut a deal letting 15 mostly Democratic states help the U.S. Transportation Department enforce federal consumer-protection rules.

Some other provisions in the bill:

— The Transportation Department will create a “dashboard” so consumers can compare seat sizes on all the airlines, but lawmakers stopped short of setting a minimum size.

— The bill would write into law that airlines must pay a refund to customers for flight delays – at three hours for a domestic flight and six for an international one. The Transportation Department issued a similar regulation last week, but laws are harder for future administrations to change.

— When airlines offer travel credits instead of a refund, the credits must be valid for least five years.

— Maximum civil penalties against airlines that violate consumer-protection laws would triple, from $25,000 to $75,000.

— Starting next year, new airline planes must have cockpit voice recorders capable of saving 25 hours of audio, up from the current two hours, to help investigators. This won’t apply retroactively to planes already in use.

— Requires the FAA to increase oversight of aircraft repair shops in other countries, a key demand in recent years by U.S. airline unions, which claim the foreign shops aren’t as safe.

— Requires the FAA to create a new system for tracking and locating high-altitude balloons. This became an issue in February 2023 when a Chinese balloon drifted across the entire U.S. The military shot it down off South Carolina, but not before Secretary of State Antony Blinken canceled a high-level visit to China in response to the incident.

Mary Clare Jalonick in Washington contributed to this report. Koenig reported from Dallas.

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Continued harassment again from this…

Continued harassment again from this company! I have advised Travelodeal that I don’t want to deal with them anymore as they are NOT resolving me issue. I want to resolve it with wowcher, despite saying this, they are still ringing me several times a day and claiming to have resolved my issue. You haven’t resolved my issue, you pricing is not transparent and I will continue with my plan of reporting you to trading standards. Leave me alone

Date of experience : April 30, 2024

Excellent and knowledgeable personnel

Jack our booking person was very informative. We changed our Vancouver-London to a direct flight (cost a little higher) but well worth it. Jack offered better hotel in Paris close to the city. Liked that Travelodeal is flexible. All our paperwork came thru correctly. Now just waiting for departure!

Date of experience : April 10, 2024

Reply from Travelodeal

Dear Customer, Thank you for your glowing feedback! We're thrilled to hear that Jack provided you with excellent service and valuable information throughout the booking process. It's great to know that you found our flexibility and options for upgrading to a direct flight and choosing a better hotel in Paris to be beneficial. Ensuring all your paperwork came through correctly is a priority for us, and we're delighted that everything is in order for your upcoming departure. If you have any further questions or need assistance before your trip, please feel free to reach out to us. Wishing you a fantastic journey and memorable experiences in Paris! Warm Regards, Travelodeal Team

Worked hard for us to find best flights

So far, it's been great service. We live in a small town and access to a major airport is not quick or easy so Liam tried from a couple airports that are closer to us in addition to the small airport we could potentially fly out of. He even called back later in the day when he found flights with a shorter layover. We're very grateful for someone who makes the efforts for our flights because the extra time in airports is dreadful! Long layovers and multiple stops are deal breakers and trip ruin-ers! We do hope there are no travel delays when the day arrives to really travel.

Date of experience : April 20, 2024

Dear Customer, Thank you for taking the time to share your experience with us! We're thrilled to hear that Liam went above and beyond to find the best flight options for you, considering your location and preferences. We understand the importance of minimizing layovers and ensuring smooth travel experiences, especially when access to major airports is limited. Your comfort and convenience are our top priorities, and we're grateful for the opportunity to assist you in planning your trip. Rest assured, we'll do everything in our power to ensure a seamless travel experience for you. If you have any further questions or concerns, please don't hesitate to reach out to us. Safe travels! Warm Regards, Travelodeal Team

Excellent customer service

I booked a break to Venice and Rome, as offered by Travelodeal on the Living Social website. The contact person was Dexter and he was very helpful in securing alternative flights so that we could spend longer in our destination. Dexter was able to answer all my queries and he processed my booking very swiftly. Subsequently, I received all the paperwork needed in respect of my booking and also updates from Travelodeal staff about the introduction of the Venice tourist tax, which was very helpful. The whole process, so far, has been very smooth.

Date of experience : April 03, 2024

Dear Customer, Thank you so much for your kind words! We're thrilled to hear that Dexter provided you with excellent customer service and was able to secure alternative flights to enhance your experience in Venice and Rome. It's wonderful to know that he could address all your queries promptly and ensure a smooth booking process for you. We aim to keep our customers informed, and we're glad you found the updates about the Venice tourist tax helpful. If you need any further assistance or have any questions before your trip, please don't hesitate to reach out. We hope you have an amazing time on your break! Warm Regards, Travelodeal Team

I email inquiring information for a…

I email inquiring information for a deal was posted to Rome, Florence and Venice, Marvin was very helpful with my booking to Rome, He answered my questions and give information about fly hotel train weather etc I appreciate it made me feel confident to go ahead with booking this trip for my husband an myself. We celebrating our 37 wedding anniversary. Luz and Damian 4/27/2024

Date of experience : April 27, 2024

Marcus of Travelodeal is the best

Marcus of Travelodeal is the best! I had to cancel my Iceland trip because of a severe asthma attack (I have chronic asthma) so I requested Marcus to help me. He was very concerned and understanding. He explained everything including nonrefundable components of my booking), and contacted the hotel merchant about possible refunds. The hotel initially refused to refund me, including additional booking i made. Marcus asked me to submit my doctor's certification, then followed up with the hotel again, and also with his supervisor Rose. As a result, the hotel agreed, and I got refunded! Hooray for Marcus!

Date of experience : April 24, 2024

Booked a wowcher suprise holiday and…

Booked a wowcher suprise holiday and dealt with Edward from Travelodeal who was extremely helpful and gave me options to upgrade to different destinations. Smooth communication, couldn't fault the customer service. We are very excited about our planned trip. Thank you!

Date of experience : April 01, 2024

Dear Customer, Thank you for sharing your experience with us! We're delighted to hear that Edward provided you with exceptional service and made your booking process smooth and enjoyable. It's fantastic to know that you appreciated the options he provided for upgrading to different destinations. We're thrilled to be a part of planning your upcoming trip and hope it exceeds all your expectations. If you have any further questions or requests before your journey, please feel free to let us know. Wishing you an unforgettable adventure! Best Regards, Travelodeal Team

Russel went above & beyond

Russel assisted me with a holiday to Crete for my daughter & her boyfriend. It wasn't straight forward, as sadly the hotel sold out on the date they originally wanted when their booking was submitted to the hotel. I was offered a cancellation, which I accepted. But Russel continued to assist me, & after several different options, he found me the original hotel, on a different date, in an upgraded room, for not much more - he discounted the upgrade cost as much as he could. He was very professional and helpful, & I have no hesitation booking with him again.

Date of experience : April 29, 2024

Dear Customer, Thank you for sharing your experience with us! We're thrilled to hear that Russel went above and beyond to assist you with your holiday to Crete for your daughter and her boyfriend. We understand that it wasn't a straightforward process, but we're glad Russel was able to find a solution that worked for you, including securing the original hotel on a different date in an upgraded room. Providing professional and helpful service is what we strive for, and we're delighted that Russel could deliver that for you. We look forward to assisting you with future bookings, and if you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Travelodeal Team

Very friendly and helpful

Jordan was really helpful over the phone and he worked with us to find a better flight for our holiday so we could fly at a better time. I would definitely recommend using this company 😁

Dear Customer, Thank you for your wonderful feedback! We're thrilled to hear that Jordan provided you with friendly and helpful service, and we're glad he was able to assist you in finding a better flight time for your holiday. Your recommendation means a lot to us, and we truly appreciate your trust in our company. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. Wishing you a fantastic holiday and safe travels! Warm Regards, Travelodeal Team

5/5 smooth booking

Dave was lovely , patient and really made the experience smooth . Wasn’t happy with the location given and he changed it with no problems with plenty of options . Thankyou

Easy Booking

The company rang me back promptly and Dominic carefully explained the options for my proposed trip to Copenhagen. He offered me alternative flight times, which was helpful. There followed a series of call backs during which the booking was completed. All the relevant information arrived in a number of e-mails which were clearly set out and easy to understand. The whole process was completely satisfactory.

Date of experience : April 25, 2024

Dear Customer, Thank you for sharing your experience with us! We're delighted to hear that Dominic provided you with excellent service and carefully explained the options for your trip to Copenhagen. It's fantastic that he offered alternative flight times to suit your preferences. At Travelodeal, we aim to make the booking process as smooth as possible, and we're glad that the series of callbacks resulted in a completely satisfactory experience for you. We're also pleased to hear that all the relevant information was clearly set out in the emails and easy to understand. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your trip to Copenhagen is enjoyable. Best Regards, Travelodeal Team

I just booked our trip with Smith for…

I just booked our trip with Smith for June of this year to Cairo. I am so happy and grateful to him for his patience in answering all of our questions. We had trouble with our credit cards because of the fraud protection of the card, but he waited while we sorted it out and held our reservations for us. I will definitely be booking again with Travelodeal

Date of experience : April 26, 2024

Dear Customer, Thank you for sharing your experience! We're thrilled to hear that Smith provided you with exceptional service while booking your trip to Cairo. It's wonderful to know that he patiently answered all your questions and assisted you through the credit card issues, ensuring your reservations were held for you. At Travelodeal, we strive to make the booking process as smooth as possible, and we're grateful for your trust in us. We look forward to assisting you with your future travel plans and making your experiences equally enjoyable. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help ensure your trip to Cairo is fantastic. Best Regards, Travelodeal Team

Raymond provided excellent customer…

Raymond provided excellent customer service. He was attentive, and was able to provide everything that was requested. He listened to everything we needed for the holiday, managed to find us an amazing deal, went above and beyond. Would highly recommend Raymond to my friends.

Dear Customer, Thank you for your feedback! We're delighted to hear that Raymond provided you with excellent customer service. It's fantastic to know that he was attentive to your needs, listened to your holiday requirements, and went above and beyond to find you an amazing deal. We appreciate your recommendation and we're glad that Raymond's efforts have left a positive impression on you. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help. Best Regards, Travelodeal Team

Crete holiday booking

I booked this trip with Travelodeal via a link on Travelzoo. This was an excellent deal, costing £300 pp less than if we had booked independently. Jacob, the advisor, was very conscientious and made sure we were aware of all the details of our holiday. He was especially good at finding us good flight times, suggesting a range of alternatives

Date of experience : April 23, 2024

Dear Customer, Thank you for sharing your experience! We're thrilled to hear that you found an excellent deal for your Crete holiday through Travelodeal via Travelzoo. It's fantastic to know that Jacob provided conscientious assistance and ensured you were fully informed about all the details of your holiday. We're glad to hear that he was able to find you good flight times and suggest alternatives to meet your preferences. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to make your travel experiences as smooth and enjoyable as possible! Best Regards, Travelodeal Team

I booked this trip with Travelodeal via…

I booked this trip with Travelodeal via Travelzoo last year. I called the number and Albert was very friendly and helpful in providing me with all the details I needed and booked my holiday to Tuscany, Montecatini Terme for April 2024. I received a follow up call a couple of days before my flight and Adam was very helpful in answering a few more questions I had. I would recommend Travelodeal for booking holidays and I would definitely book again with them.

Date of experience : September 13, 2023

Dear Customer, Thank you for sharing your positive experience with Travelodeal! We're delighted to hear that Albert and Adam provided you with excellent service while booking your holiday to Tuscany, Montecatini Terme. It's wonderful to know that they were friendly, helpful, and attentive to your needs, both during the initial booking process and in the follow-up before your flight. Your recommendation is greatly appreciated, and we're thrilled to have the opportunity to assist you again in the future. If you have any more questions or need assistance with your upcoming travels, please feel free to reach out. We're here to ensure your trip is as enjoyable as possible. Best Regards, Travelodeal Team

Great service and a brilliant trip to Italy

We recently returned from our first trip booked through Travelodeal. We received excellent service from the very beginning through to a courtesy call from Adam on our return, checking that everything was to our satisfaction. It absolutely was, in fact it exceeded our expectations by far. Great flight times, 2 wonderful hotels and at a great price. Thank you to everyone that made our trip so special. We will definitely book with Travelodeal again and highly recommend them! Happy Travels!

Date of experience : April 05, 2024

Dear Customer, Thank you so much for your wonderful feedback! We're thrilled to hear that your trip to Italy exceeded your expectations and that you received excellent service from start to finish. We're delighted that Adam's courtesy call added an extra touch to your experience, and it's fantastic to hear that you enjoyed great flight times, wonderful hotels, all at a great price. Your recommendation means the world to us, and we're looking forward to assisting you with your future travel plans. If there's anything else we can do to make your travels even more special, please don't hesitate to reach out. Happy Travels! Warm regards, Travelodeal Team

Additional service charge of £49.00 per person

Having gone through the booking process for our holiday booking reference 297866 at the final stage we were informed of an additional service charge from Travelodeal of £49.00 per person. We were advised that this is a new policy. So our holiday has gone up approximately 8.6%. During the booking process I was on the phone to my wife explaining the deal and what our holiday was going to involve. The dates, the hotel, the facilities, the location and she was very happy. She said she would love to go and to book the holiday. So I did and was then then informed about the addition service charges. To be frank I was annoyed that it was left to the last minute to advised of this. I explained to your representative and told him I would discuss with my wife. You can imagine how upset she was as I explained the additional charges. We had two choices pay the additional amount or cancel the holiday. She was very upset as she was looking forward to the holiday. So I agreed to pay the additional service charges. Why not advise the additional charges up front at the beginning of the booking process? Why leave it to the last minute. To me its seems a way of cheap way of getting more money for the holiday. We are going on the holiday we booked as its something we have wanted to do for a long time. regards alanr Alan Richardson I was then

We booked a holiday to Crete with Dominic he was very helpful and found the dates to suit us at our budget. He explained all the information making sure we understood . Very efficient and friendly service.

Dear Customer, Thank you for your feedback! We're thrilled to hear that Dominic provided you with helpful assistance in booking your holiday to Crete. It's fantastic to know that he was able to find dates that suited your budget and explained all the necessary information clearly. Providing efficient and friendly service is important to us at Travelodeal, and we're delighted that Dominic could make your booking experience enjoyable. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your trip to Crete goes smoothly. Best Regards, Travelodeal Team

Way easier and less expensive than booking yourself

My wife and I were interested in a trip that showed up in the weekly travel zoo email. We called and spoke to a representative who was able to customize the itinerary by extending the dates and upgrading the hotels all at a price that is well below what we would have paid for the same trip had we booked it ourselves. We booked a similar trip last year and spent weeks dialing in flights and hotel reservations. Travelodeal was able to book this trip that included multiple flights and hotels in about 1/2 hour.

Dear Customer, Thank you immensely for sharing your wonderful experience with us! We're thrilled to hear that we were able to make your travel planning process smoother, more convenient, and cost-effective. It's fantastic that our representative could customize your itinerary to better suit your preferences while still offering great value. We understand the time and effort it takes to plan a trip independently, so we're delighted that Travelodeal could offer you such a hassle-free experience. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again on your next adventure! Best Regards, Travelodeal Team

Will was super helpful in setting up…

Will was super helpful in setting up and planning my holiday. Even worked with me to ensure I got a better departure and return flight. 10/10

Date of experience : April 28, 2024

Dear Customer, Thank you for your feedback! We're thrilled to hear that Will provided you with superb assistance in setting up and planning your holiday. It's fantastic to know that he went the extra mile to ensure you got better departure and return flights, making your travel experience even more enjoyable. We appreciate your kind words and look forward to assisting you with any future travel plans. If you have any questions or need further assistance, please feel free to reach out. Warm Regards, Travelodeal Team

Politics latest: Potential contender confirms she's considering standing to replace Humza Yousaf

Kate Forbes tells Sky News she is considering running to replace Humza Yousaf as SNP leader, as John Swinney - another potential candidate - says the SNP must "come together".

Tuesday 30 April 2024 20:43, UK

Please use Chrome browser for a more accessible video player

• Kate Forbes confirms she is considering standing to replace Humza Yousaf as SNP leader
• John Swinney - another potential candidate - issues call of unity in Sky News interview
• What you need to know about Forbes and Swinney
• The contest explained  | Why Yousaf resigned
• Number 10 responds after Irish PM says UK must respect arrangement to take back asylum seekers
• Local elections: Everything you need to know about this week's votes
• Live reporting by Faith Ridler and (earlier)  Samuel Osborne

Nominations have now opened in the SNP leadership contest to find a replacement for First Minister Humza Yousaf after he announced he was stepping down yesterday.

Senior figures have backed former deputy first minister John Swinney for the top job, while a smaller number of the party's parliamentarians have backed former finance secretary Kate Forbes.

Mr Yousaf has said he will stay on to allow a successor to be chosen.

How does the contest work?

The SNP's national secretary announced nominations had opened yesterday at 11.59pm.

They will close next Monday.

Prospective candidates will need to gain the support of 100 members from 20 different SNP branches in order to qualify for the contest.

What happens next?

Whoever wins the contest will then need to be able to win enough votes in Holyrood to be elected first minister.

The SNP needs just two votes to secure an overall majority.

The most likely backers for the SNP would be the Greens, given both parties are pro-independence.

However, the Greens announced last week they would not support the first minister in a confidence vote after Mr Yousaf scrapped the powersharing agreement between the party and the SNP, which eventually led to his political downfall.

By Daniel Dunford , senior data journalist

There might not be a general election just yet, but there are important votes that will define how the areas around us are run for the next four years. 

See what's happening where you are here:

Our deputy political editor Sam Coates is now joining Sophy with some new polling ahead of the local elections, which will take place on Thursday.

YouGov have tonight made some final calls for some of the key contests, after interviewing almost 9,000 people over a two-week period.

As Sam explains: "Let me start with two key battlegrounds - and it's Milton Keynes and Hyndburn. Now, we're about to see Labour HQ will be very pleased with Sky and YouGov saying they're both going red.

"Now, Hyndburn is a red wall council that has proved sticky recently, that's why they'll be pleased."

However, Sam does point to a few councils which YouGov says are too close to call.

These include Norwich and Tamworth. Labour could be building momentum here,  but the pollster was unwilling to make a call.

With Humza Yousaf stepping down as Scotland's first minister and SNP leader, Scotland reporter Jenness Mitchell takes a look at some of the potential candidates that could throw their hat into the ring to take the top job.

Sophy is now speaking to Labour MP Dame Diana Johnson, who has been the driving force behind an amendment hoping to get compensation into the hands of victims of the Infected Blood Scandal.

She says: "I understand that the government have accepted the amendment that the Labour frontbench put forward, which was for the compensation body to be set up within three months of Royal Assent.

"That mirrors what the House of Commons voted for last December.

"I'm pleased that the government have recognised how important it is to get a timeframe for this."

She points out that roughly two people die every week connected with the scandal.

"What we need now is quickness, we need this compensation body set up and we need this compensation to be paid as quickly as possible to the infected and the affected."

How is the government going to find this money?

"Well, the government accepted some time ago the moral case for compensation to be paid," Dame Diana says. "What they have failed to do so far is to actually say how much is going to be paid.

"They've not talked about the quantum." 

The MP says this may be a pay-out of around £5bn.

Tonight, we're expecting movement on a campaign for compensation to victims of the Infected Blood Scandal.

In the Lords, peers will be voting on an amendment to the Victims and Prisoners Bill - which would go some way to achieving that.

New data released today shows 710 people have died since 2017 after being infected with HIV and Hepatitis C from infected blood imported from the US.

In the last few minutes, a concession has been made by the government in accepting a Labour-led demand that the infected blood compensation scheme be set up within three months of legislation coming into force.

Deputy Lords leader Earl Howe said: "Victims of this scandal have waited far too long to see justice and the government shares the determination of the House to ensure compensation reaches victims quickly."

He added: "We recognise that Parliament and the infected blood community need clarity on when these measures will be in place.

"I can say now that the government supports the opposition's amendment to deliver the regulations establishing an infected blood compensation scheme within three months of royal assent and we are committed to doing so."

John Vine, former independent inspector of borders and immigration, said he doesn't think the scheme will take "thousands" of people being removed "for it to have some impact".

"But what the impact is going to be is difficult to know," he says. 

"Is it going to make a very small difference to the number of people arriving by boat across the Channel, an insignificant difference, or is it going to make a major difference.

"It's anybody's guess."

Asked for his prediction, Mr Vine thinks the Rwanda scheme "will have an impact".

"The only problem is I think we need to get on with it if it's going to happen, and there needs to be some sort of evaluation of how its working."

John Vine, former independent inspector of borders and immigration, is Sophy's first guest tonight - and he is asked how the government can lose track of migrants.

"It depends really what you mean by lose," he says. 

Mr Vine says that because of the way asylum seekers are housed, "many people are allowed to suggest that they have relatives, addresses, friends in the community".

"And the Home Office allows people to, usually under conditions where they come and report on a regular basis to an immigration centre, go into the community and live with friends and relatives."

He adds: "Very often though... the vetting of those addresses is pretty cursory, and so I'm not entirely sure the Home Office have the capacity to actually check all those addresses."

"In any case, people have always absconded from reporting," Mr Vine continues. 

"Often because they are being recriminalised by organised crime, often with jobs in the grey economy or in illegal activity."

Mr Vine goes on to say it isn't a "very good start" for the Home Office if so many people who may have gone to Rwanda are missing.

And on claims that ministers have said these people will be found, Mr Vine says: "That's easier said than done."

He goes on to admit that they likely "won't all be found".

"The question is, where do they go?"

"If the government are going to deport people, they need to keep them within a controlled environment so we can find them and remove them when they want to."

By Nick Stylianou, communities producer

More than half of the asylum seekers allocated for removal to Rwanda cannot be found by the Home Office, according to the government's own impact assessment.

Almost six thousand people were due to be issued a "Notice of Intent" that their asylum claim was inadmissible, but just over two thousand are able to be tracked down.

The Home Office claims in a new document that the government of  Rwanda  has agreed "in principle" to accept 5,700 asylum seekers from the UK, but admits only 2,143 attend regular check-ins and "can be located for detention".

It is unclear whether the 3,557 missing asylum seekers have gone underground to avoid deportation or are victims of administrative errors caused by moving between different taxpayer-funded accommodations.

You can read more from Sky News below:

It's another day of difficult headlines for the government on migration.

"The government denies losing track of likely Rwanda deportees."

"Home Office lost contact with thousands set for Rwanda flight."

A document slipped out by the department states that of the 5,700 migrants identified for removal to Rwanda, only 2,145 of them "continue to report to the Home Office and can be located for detention."

Apparently: "The Home Office has until now relied on the incentive of free accommodation and a £49 weekly allowance to prevent people from absconding, but officials fear that the threat of deportation would outweigh that."

You don't have to be a genius to work out that if you know you're about to be put on a flight to Rwanda, you might stop checking in with the Home Office, and quietly slip away.

It's thought that many will try to make their way to Ireland, where the government says the threat of deportation to Rwanda is causing "fearful" migrants to head for Ireland instead of the UK – and a diplomatic row has broken out over whether they can be sent back. 

Now there is an argument that all of this shows the Rwanda plan IS working – purely on the metric of whether the threat of being sent to Rwanda is a deterrent – well, people are already changing their behaviour. Success.

There are two things I would add though.

It can't be a good thing to see so many vulnerable people simply disappearing – making it much more likely that they'll be exploited – sell their bodies – work illegally – become victims of crime.

And of course – the government wants the threat of being sent to Rwanda to act as a deterrent for migrants who are NOT in the UK… rather than a deterrent for those already here.

And on that, it's too early to tell. 

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