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Patient travel subsidy scheme

Directive number: QH-HSD-050:2019

Effective date: 01 July 2023

Review date: 25 January 2026

Supersedes: Version 1.0

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Mandatory requirements

Related or governing legislation, policy and agreements, supporting documents, business area contact, approval and implementation, definitions of terms used in this directive, version control.

To administer the Patient Travel Subsidy Scheme (PTSS) consistently across Queensland and to optimise support to patients accessing healthcare services in an effective and efficient manner.

This directive applies to all Hospital and Health Services (HHSs).

• Accessibility—the scheme and information pertaining to the scheme shall be accessible (available and understandable) to staff and the public
• Consistency—the scheme is applied consistently across Queensland
• Efficiency—the scheme promotes the efficient use of public resources across Queensland
• Equity—the scheme facilitates equitable access to specialist healthcare services across Queensland
• Patient-centred approach—the health and wellbeing of patients is integral to the PTSS decision-making process and decisions are made with empathy
• Patient safety—the safety of patients is a key consideration in patient travel decisions
• Subsidy—the scheme does not cover full costs of travel and accommodation

HHSs shall achieve the following outcomes:

• Minimise unnecessary travel by patients through optimal use of alternatives, including telehealth where appropriate.
• Implement the PTSS in accordance with the protocol and guidelines issued by the Chief Executive (Director-General, Queensland Health).
• Assess and manage PTSS applications consistently with a patient-centred focus, facilitating equitable access to specialist healthcare services across Queensland.
• Administer the PTSS in a manner which elicits the necessary data and information to monitor compliance with the scheme.
• The first consideration when assessing an application shall be whether there is an alternative to travel, including consultation via telehealth where appropriate.
• A subsidy payment claim under the scheme shall be assessed and managed in accordance with the Protocol for Administration of the Patient Travel Subsidy Scheme and the Guideline for the Patient Travel Subsidy Scheme.
• HHSs shall have a documented process for administering the scheme that aligns with the Protocol for Administration of the Patient Travel Subsidy Scheme and the Guideline for the Patient Travel Subsidy Scheme.
• HHSs shall establish and maintain a procedure that ensures timely, accurate and consistent processing of claims. Payment of approved subsidies shall be made within 30 business days of all necessary documentation being submitted to the HHS.
• Financial recording and reporting shall be completed in accordance with the Funding and Reporting Guidelines , including the use of the appropriate general ledger codes for patient travel expenses in the Chart of Accounts.
• Compliance with this directive shall be reviewed no less than every 12 months through the service agreement process. The outcome of these reviews shall be shared with the department for analysis and quality improvement purposes.
• Hospital and Health Boards Act 2011
• Financial Accountability Act 2009
• Financial and Performance Management Standard 2009
• Protocol for Administration of the Patient Travel Subsidy Scheme QH‑HSDPTL‑050-1:2019
• Guideline for the Patient Travel Subsidy Scheme QH-HSDGDL-050-2:2019
• Funding and Reporting Guidelines
• Finance Branch, Corporate Service Division

Directive Custodian

Deputy Director-General, Corporate Services Division, Department of Health.

Approval by Chief Executive

Director-General, Queensland Health

Approval date: 25 January 2024

Issued under section 47 of the Hospital and Health Boards Act 2011.

Last updated: 12 February 2024

Patient Travel Subsidy Scheme (PTSS)

Patient registration form a, section a   (patient or guardian / carer to complete), section b   (patient or guardian / carer to complete),   * a medicare card number is required to be eligible for ptss, your personal information.

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Patient Travel Subsidy Scheme (PTSS)

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Help Improve Our Website

These materials have been developed as part of the PTSS reform project and aim to improve the way people access PTSS subsidies and information.

The five forms in the PTSS process for patients are:

• The  Patient Registration (Form A)  that gets filled out by the patient to register for PTSS, and only needs to be filled out once and if the patient’s details need updating,
• The  Travel Referral (Form B)  is filled out by the clinician and includes the patient’s referral as well as details on their travel requirements, and
• The  Appointment Attendance (Form C)  which is completed by the patient’s treating specialist as confirmation the patient attended the appointment .
• The Accommodation Attendance (Form D) is filled out by clinicians to confirm patients have attended their approved accommodation.
• The Repatriation Request (Form E) is to be completed by the administering Hospital and Health Service (HHS) to support the repatriation of a deceased patient.

For more information visit the website here .

Please find all forms and materials for referring patients to the PTSS scheme below. The following forms can be completed online or downloaded as a PDF or Word Document. All forms need to be printed and signed before they are submitted.

• Online Form
• PTSS Registration Form
• Form A – Patient Details
• Interactive Form A – Patient Details
• PTSS User Guide Form A
• Form B – Travel Referral
• Interactive Form B – Travel Referral
• PTSS User Guide Form B
• Form C – Appointment Attendance
• Interactive Form C – Appointment Attendance
• PTSS User Guide Form C
• Form D – Accommodation Attendance
• Interactive Form D
• Form E – Repatriation Request
• Interactive Form E – Repatriation Request

Brochures and Posters

• The patient’s guide to the PTSS journey – poster
• The patient’s guide to the PTSS journey – brochure

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PTSS Form C - Appointment Attendance - Online version

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URL: https://www.qld.gov.au/health/services/travel/subsidies/assets/docs/appointment-attendance-form-c

Use this online form to confirm that a patient has attended their specialist appointment. This form needs to be submitted in order for a patient to claim their travel subsidy payment. A new form is needed for each appointment.

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Patient registration (Form A)

You need a printer to complete this form.

Please fill out this form below by typing into the fields then print date and sign it. If you do not have access to a printer please refer to the Frequently Asked Questions for other options.

You will need to lodge this form at your closest public health facility.

Learn more about the PTSS process and how to submit the form.

(patient or guardian / carer to complete)

• Updating existing patient details
• Yes, Aboriginal
• Yes, Torres Strait Islander
• Yes, both Aboriginal and Torres Strait Islander
• Text message

A Medicare card number is required to be eligible for PTSS

• Department of Veteran Affairs
• Healthcare card
• Pensioner concession card
• Commonwealth Seniors card

The information provided is true and accurate at the time of application. I give my permission for Hospital and Health Service staff to obtain information about my / my child's / my ward's medical condition for the purpose of administering my application and to disclose relevant information, including a copy of this form, to approved travel / accommodation providers for the purpose of administration of the Patient Travel Subsidy Scheme (PTSS). I understand that I must keep copies of receipts / invoices for accommodation and transport, and may be asked to provide these to Hospital and Health Service staff.

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Erling Haaland was in terrifying form on his return to the City XI, smashing four goals in the first hour as they hammered Wolves

• 1h ago Full time: Man City 5-1 Wolves
• 2h ago GOAL! Man City 5-1 Wolves (Alvarez 85)
• 2h ago GOAL! Man City 4-1 Wolves (Haaland 54)
• 2h ago GOAL! Man City 3-1 Wolves (Hwang 53)
• 3h ago Half time: Man City 3-0 Wolves
• 3h ago GOAL! Man City 3-0 Wolves (Haaland 45+2 pen; Haaland hat-trick)
• 3h ago Penalty to City!
• 3h ago GOAL! Man City 2-0 Wolves (Haaland 35)
• 3h ago GOAL! Man City 1-0 Wolves (Haaland 12 pen)
• 4h ago Today's Premier League results
• 4h ago Team news: Haaland and Foden start
• 4h ago Preamble

That’ll do for today. Thanks for your company and emails – bye!

Erling Haaland speaks

It’s an important win, three points, and now we can focus on the next game. [After a long question about his goals record] Not bad, 25 goals this season. Thanks for that. I’ve got a not-too-bad manager who pushes me. And look at the players around me. I’ve said it so many times before: without them, it would not be possible to score these goals. I try to develop every single day. I have some problems here and there but let’s not focus on that, let’s focus on the positive things and looked ahead. We’ve got four finals left this season and we’re gonna go for it. [On his second goal] It’s a beautiful goal. Yeah, I think my father’s gonna be happy with that one – he’s been telling me to try to head the ball at the highest point and that’s exactly what I did. I enjoyed that one. [On the fourth] It was a beautiful goal, I have to say that. Great ball from Phil. I don’t know what more I can say. [Has Pep been reminding the team about goal difference?] Yyynnnnah. First of all, it’s about winning the games. Of course we want the best possible goal difference, but let’s not think about that. Think about Fulham.

"That finish was DEVASTATING..." 😱 Erling Haaland scores in style as he slots away Man City's fourth goal 🥶 pic.twitter.com/DRJvBMDSoc — Sky Sports Premier League (@SkySportsPL) May 4, 2024

Full time: Man City 5-1 Wolves

The title remains in Manchester City’s hands after a crushing win at the Etihad. Wolves were fed to the Beast: Erling Haaland, back in the XI after injury, was in chilling form and scored four times in the first 54 minutes. The substitute Julian Alvarez got the other, with Hwang briefly – and I mean briefly, because Haaland immediately blootered one in at the other end – giving Wolves hope by making it 3-1 early in the second half.

If City win their last three games against Fulham, Spurs and West Ham, they will become the first team to become champions of England for a fourth successive season. If they have their way, the title won’t be up for grabs for Arsenal – not now, not ever.

90+1 min Doku’s cross is miscontrolled by Nunes 10 yards out. It was an awkward ball to take and he should probably have hit it first time.

90 min There will be four hou- sorry, minutes of added time.

88 min Doku surges thrillingly past three defenders but scuffs his shot from the edge of the D. Jose Sa saves comfortably to his right.

87 min: Wolves substitution Tawanda Chirewa comes on for the goalscorer Hwang.

86 min City’s goal difference is now six behind Arsenal’s. They would have to score at least eight in their last two victories for there to be any chance of them winning the league on goal difference. Arsenal might win it on goal difference though.

That was a lovely finish from Alvarez. City won the ball high up, with Roden angling an early pass towards Alvarez. He took it on the run, away from the last defender, and passed it calmly across Jose Sa.

GOAL! Man City 5-1 Wolves (Alvarez 85)

Okay, I shouldn’t have said the arrival of Julian Alvarez meant the end of the goalscoring.

84 min Haaland is effing and jeffing on the bench, though it’s not clear whether he’s annoyed at Guardiola or himself for not taking the other chances that came his way. Imagine scoring four goals in a Premier League game, two of them belters, and being furious.

82 min: City substitution As if to make the point that goal difference isn’t an issue, Pep Guardiola takes off Erling Haaland and brings on Julian Alvarez. Haaland isn’t thrilled with the decision.

Haaland was magnificent: he scored four and at one stage looked like he could get six or seven himself.

82 min The game is starting to peter out. City won’t say no to more goals but realistically they needed to win by six or seven tonight to have any chance of the goal difference ultimately going in their favour.

80 min: Triple substitution for City Matheus Nunes, once of Wolves, Jeremy Doku and Jack Grealish replace Phil Foden, Kevin De Bruyne and Bernardo Silva. All were excellent, Foden in particular. He’s still only 23 you know.

79 min: Chance for Wolves Ait-Nouri’s promising cross from the left is missed by Sarabia at the far post. The bounce was awkward but it was still a good chance.

77 min Haaland’s looping header is comfortably saved by Jose Sa. Haaland must have had at least 72 attempts at goal tonight.

76 min: Wolves substitution Pablo Sarabia is on for Matheus Cunha.

75 min “Bueno for Bueno,” says Joe Pearson. “If that’s not a like for like substitution, I don’t know what is.”

I’LL SHOW YOU THE LIFE OF THE MIND A LIKE-FOR-LIKE SUBSTITUTION.

73 min The corner is half cleared to Rodri, who backflicks it square to Kovacic. He rakes a first-time drive from 15 yards that is well stopped by Sa.

73 min Slick football from City. Bernardo into the area for Rodri, who touches it back to Foden on the edge of the area. He belabours a first-time shot that is desperately blocked.

71 min: Wolves substitution Santiago Bueno for Hugo Bueno.

70 min Foden gallops down the left and drives a cross towards Haaland beyond the far post. He launches into a scissor kick but is thwarted by a slight headed touch from Toti that redirects the ball.

69 min: City substitution John Stones on, Nathan Ake off.

68 min The pace of the game has slowed a little, with Wolves starting to defend deeper. Gvardiol, who looks so confident in attack these days, hammers a terrific ball right across the face of goal.

67 min “Hi Rob,” says Simon McMahon. “As you’d expect, the Klopp era in some ways reminds me of the Jim McLean years at Tannadice, in the sense that it was as much about the trophies that weren’t won as those that were. One league title, a couple of cups, and of course for Klopp the big prize of Champions League finals, and a win, (although United did come close a couple of times in Europe) seems scant reward for the effort of the players and management over a prolonged period. For Guardiola at Man City, read Ferguson at Aberdeen. It might not be much consolation to Liverpool fans right now, but I for one wouldn’t have had it any other way.”

Ferguson wasn’t that dominant in Scotland was he? I thought Celtic stopped you winning some trophies as well, although my memory’s not what it was, and I was a bairn at the time.

65 min Now Joao Gomes is booked for a lunge at Ake, who accepts his apology.

64 min Toti makes an important interception to stop Foden putting Haaland through on goal again . Moments later Traore is booked for a cynical foul on a rampaging De Bruyne.

This, as Jamie Carragher says on Sky, is a basketball game. Arsenal fans must hate Gary O’Neil right now.

61 min The corner is half cleared to Gvardiol, who shoots over from 20 yards. A decent effort.

60 min: Fine save by Sa! Wolves are really having a go, which is leaving huge gaps at the other end. Gvardiol runs infield and angles a pass to Haaland, who takes it beautifully in his stride and whacks a rising drive that is pushed over by Sa. A very good reaction save.

“Don’t worry, there are more goals coming for you,” says Jamie Carragher on Sky when the camera lingers on a disappointed Haaland.

58 min De Bruyne has a moan at the referee after being fouled by Toti. City look hungry for more, and Haaland almost gets his f-i-f-t-h with a shot from the edge of the area that deflects over the bar.

At times this season Haaland has been a bit subdued. This evening he looks voracious, frighteningly so.

GOAL! Man City 4-1 Wolves (Haaland 54)

Four goals for Erling Haaland! Ederson fires a pass through the lines to Foden, who turns and pings a crossfield pass to leave Haaland one v one with Kilman in the inside-right channel. He cuts inside Kilman, on the edge of the area, and leathers a curler into the far corner. Great goal.

City were unable to play out and Wolves regained possession. Semedo found Bellegarde, whose excellent first-time cross tempted Ederson from his line. He could only get fingertips on the ball and Hwang made an awkward finish look easy. The ball bounced just in front of him but he controlled it perfectly.

GOAL! Man City 3-1 Wolves (Hwang 53)

Wolves are pressing much higher in the second half, a brave approach when you’re already 3-0 down. But it has led to a goal!

"The Man City defence is breached" Wolves pull a goal back 🐺 pic.twitter.com/Y7esAzXQtr — Sky Sports Premier League (@SkySportsPL) May 4, 2024

50 min Rodri’s low cross is slightly behind Foden, who does well to screw a shot towards goal from 15 yards. Jose Sa gets down to his right to push it away.

49 min No great urgency from City at the second half, though that’s never been how they score their goals. Desperation is for blue-collar teams.

46 min City begin the second half goalhunt. Wolves have brought on Jeanricner Bellegarde for Mario Lemina.

“Just to back up your memory , I’m sure that Palace v Liverpool game was also affected by goal difference, in that there was a valid reason for Liverpool to go all out for a five or six goal win rather than playing sensibly,” says David Hopkins. “All forgotten amidst the ‘narrative’ of course.”

Yes that’s right, though I think they needed to win by seven or eight (away to a decent, defensively excellent Palace side) for it to be significant.

Ah, here we go: this was the league table going into that Palace/Liverpool game .

City P36 Pts 80 GD+59

Liverpool P36 Pts 80 GD+50

Chelsea P36 Pts 79 GD+43

Half-time reading

“From the perspective of a supporter of the chasing team , what’s most annoying about the last couple of matches is that City have played on autopilot,” writes Kári Tulinius. “They might as well be sleepwalking towards the title, and Wolves are yet another team that hasn’t woken City up.”

Tottenham’s the game. Emerson Royal is going to win the title for Arsenal.

Half time: Man City 3-0 Wolves

Erling Haaland’s hat-trick has ensured a stress-free second half for Manchester City . He opened the scoring from a debatable penalty, headed a majestic second and added another penalty – this one clear as day – on the stroke of half-time.

Now, about that goal difference.

45+7 min Gvardiol almost makes it 4-0. De Bruyne’s corner led to a scramble in the six-yard box but Gvardiol, off balance, couldn’t force the ball past Jose Sa from close range.

GOAL! Man City 3-0 Wolves (Haaland 45+2 pen; Haaland hat-trick)

Erling Haaland completes a first half hat-trick! He went the same side as the first penalty, to his left; Sa got a touch but the power of the kick beat him.

Haaland has scored back-to-back hat-tricks at home to Wolves.

Penalty to City!

45+1 min No argument with that one – Semedo clearly fouled Haaland as he was about to shoot. He was trying to get the ball, which means he is booked rather than sent off.

44 min: VAR check for a City penalty Haaland bulldozes clear, on a hat-trick, and goes down ater a clumsy tackle from behind by Semedo. I think this will be given by VAR. Semedo knocked Haaland’s standing foot, which meant Haaland fresh-aired his intended shot.

42 min “While Foden deservedly gets praise for his play this season, it strikes me that the player that has grown most in this squad is Gvardiol,” writes Joe Pearson. “He’s been immense lately. City always get the best toys ... er, boys.”

Is that an improbable Marion reference ?

41 min Lemina is booked for crumping Foden.

40 min “As someone who’s still scarred by events one Monday evening ten years ago ,” writes Matt Dony, “I certainly hope City do recklessly pour forward looking to increase their goal difference. I mean, a wild Wolves comeback is enormously unlikely, and ‘reckless’ is hardly a word you could apply to Pep (apart from semi-final team sheet tinkering), but my word it would be entertaining.”

Isn’t the significance of that Crystal Palace game overplayed? I know a Liverpool win would have put some pressure on City, but they were always likely to win their last two games. iverpool v Chelsea (and then Everton v City) were the games that decided the title. Or have I misremembered the whole thing?

37 min That goal summed up the peerlessness of Rodri. His reading of play and athleticism allowed him to win the ball high up the field, and he also had the quality to flip the ball onto Haaland’s head. I can’t think of many better No6s, ever.

WHAT A HEADER! 😲 Erling Haaland 👏 pic.twitter.com/SOW8nrK02x — Sky Sports Premier League (@SkySportsPL) May 4, 2024

What a fine goal from Manchester City . Rodri nicked the ball in midfield yet again and found De Bruyne. He gave it back to Rodri, who floated a cross beyond the far post. Haaland towered frighteningly over Semedo and planted a precise header back across Jose Sa.

GOAL! Man City 2-0 Wolves (Haaland 35)

And it’s goodnight from Wolves.

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