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Video Call war absolut grausam

Video Call war absolut grausam. Das schlechteste Programm welches ich jemals nutzen musste. Der Typ von STA war maximal unmotiviert und hatte überhaupt keine Lust uns irgendetwas zu erklären. Sorry Leute aber das war garnix

Datum der Erfahrung : 17. April 2024

perfekte Beratung und Abwicklung

sehr geduldige Beratung, viele Optionen, auch proaktiv Dinge vorgeschlagen, nach denen man nicht gefragt hatte, reibungslose Zahlungsabwicklung, vollständige Reiseunterlagen

Vollstes Vertrauen in die Beratung

Zunächst bei der Flugauswahl selbst erfolgte eine umsichtige Beratung über alle in Frage kommenden Umstände der Reise, die ich alleine so nicht hätte einschätzen oder auch nur hätte erfragen können. Wegen der Notwendigkeit einer Stornierung aufgrund einer Reisewarnung wurde ich ebenfalls sehr umfassend, prompt und mit fast liebevollem Blick für die sich daraus ergebenden Konsequenzen beraten. Ich habe mich sehr gut betreut gefühlt!! Viele Dank!

Datum der Erfahrung : 22. März 2024

Alle meine Fragen rund um die Einreise…

Alle meine Fragen rund um die Einreise in Großbritannien wurden kompetent und geduldig beantwortet und die optimale Flugverbindung wurde gesucht und gefunden. Wiederholte gute Erfahrung mit der Kompetenz und Freundlichkeit der Mitarbeiter. Vielen Dank!

Datum der Erfahrung : 02. April 2024

Ich wurde von Simona aus Mainz bestens…

Ich wurde von Simona aus Mainz bestens beraten :) Leider passte mir keine der vorgeschlagenen Optionen, aber ich war auch super kurzfristig dran. Die Bearbeitung seitens STA Travel war jedoch schnell. unkompliziert, kompetent und freundlich.

Datum der Erfahrung : 12. März 2024

Sehr kompetente Mitarbeiter - immer wieder!

Wie sind sehr glücklich, den Flug unserer Tochter über STA Travel gebucht zu haben. Wir haben auf all unsere Fragen sehr kompetente Antworten erhalten und sofortige Hilfe bei einer Umbuchung. Sehr nette Mitarbeiter mit „gesundem Menschenverstand“; leider nur noch selten zu erleben. Vielen Dank dafür!

Datum der Erfahrung : 31. Januar 2024

Nik hat uns ausserordentlich gut…

Nik hat uns ausserordentlich gut beraten und hatte sehr viele gute Tips für unsere Reise nach Hawaii. Er war immer für uns da, wenn wir eine Nachfrage hatten, oder Änderungen am Reiseplan erforderlich waren. Eine absolute Empfehlung. Danke Nik

Datum der Erfahrung : 13. Oktober 2023

Nik ist der beste Reisebüro Mitarbeiter ever! Immer wieder würde ich bei ihm in Frankfurt buchen

Nik ist der beste Reisebüro-Angestellte, den ich je in meinem langen Leben (70) kennengelernt habe. Er arbeitet sehr professionell, emphatisch und sehr Kunden orientiert. Uns hat er super beraten, hat unsere Seniorenbedürfnisse erkannt und berücksichtigt. Wir sind jetzt über 2 Monate auf Reisen und alles hat super geklappt, mit einer Ausnahme im Waikiki Grand Hotel Honolulu. Der Service des Rezeptionisten war unterirdisch schlecht. Nach einer Mail an Nik hat er uns sofort und kostenfrei umgebucht. Das ging sehr schnell und unbürokratisch, Danke Nik!

Datum der Erfahrung : 11. Januar 2024

Sehr gute Beratung von Daniel in Düsseldorf

Ich habe von Daniel in Düsseldorf ein gutes Angebot für einen Flug nach Neuseeland bekommen - und gebucht. Die Beratung war sehr gut, kompetent und unkompliziert

Datum der Erfahrung : 13. März 2024

Super gut augehoben

Wir kamen in das Reisebüro in Freiburg rein,wurden total freundlich empfangen und fühlten uns von Anfang an total gut aufgehoben. Die Mitarbeiterin Frau Plöger war so freundlich,kompetent,wir wurden super von ihr beraten. Sehr gerne wieder.

Datum der Erfahrung : 09. November 2023

Wir haben Hin-und Rückflug nach Asien…

Wir haben Hin-und Rückflug nach Asien (Hanoi und Bangkok) über STA Travel gebucht. Wir haben einen guten Preis, unsere Wunschabflugsorte und 40kg Gepäck pro Person bekommen. Die Mitarbeiter*innen sind sehr kompetent und freundlich. Auch als wir während unseres Aufenthaltes unseren Rückflug nach vorne verlegen wollten, konnten wir Ihnen eine kurze Email schicken und uns wurden direkt am nächsten Tag verschiedene Umbuchungsmöglichkeiten vorgeschlagen. Die Organisation und das Umbuchen hat STA übernommen. Vielen Dank!

Datum der Erfahrung : 01. September 2023

Berlin Georgenstraße!!!! Unbezahlbarer Service

Berlin Georgenstraße!!!!! Wir haben auf dem Weg nach Auckland in Kuala Lumpur festgestellt, dass sich die Einreisebedingungen nach NZ verändert haben (Wir waren bereits mehrmals dort ohne Visum). Kein Weiterflug nach Auckland ohne Visum möglich!!!! Visum online in KL für NZ beantragt (NZ top digital!!!) Flieger weg!!! Wat nu???? Die Truppe aus der Georgenstr. hat das Problem innerhalb von vier Stunden für uns gelöst (wir in KL, STA in Berlin), mit umbuchen auf die nächste Maschine! Wir mussten dank der Truppe nicht einen ganzen neuen Flug buchen, wäre richtig teuer geworden! Allerdings haben wir mit Turkish Airlines (ganz schlecht digital unterwegs) ganz schlechte Erfahrungen, hat aber mit STA nichts zu tun!!!!! Wir werden über STA immer unsere Fernreisenbuchen! Wenn wir im Internet gebucht hätten....gute Nacht Marie! Unbezahlbarer Service!!!!!!!

Datum der Erfahrung : 17. Dezember 2023

Prima Job gemacht

Habe vor Ort gebucht. Hatte schon klare Vorstellungen. Daraufhin wurden uns aber die besten Konditionen rausgesucht. Vielen Dank

Datum der Erfahrung : 14. Dezember 2023

Meine Tochter war zu Corona-Ausbruch in…

Meine Tochter war zu Corona-Ausbruch in Australien. Wir buchten ihren Flug also um, gegen Gebühr. Durch einen heftigen bewiesenen Buchungsfehler von STA hat STA die neue Reservierung gestrichen, sagte, man können uns nicht helfen, wir sollten ein neues Tkt bei Qatar kaufen. Die würden uns dann 50Prozent des ursprünglichen Tickets erstatten, plus die Umbuchungsgebühr. Wir haben das Geld nie gesehen - plötzlich wurde Insolvrnz vorgeschoben. NIE WIEDER!

Datum der Erfahrung : 18. April 2022

Ein dickes Dankeschön an STA Travel für Eure tolle Beratung und Unterstützung!!!

Ein dickes Dankeschön an STA Travel und im speziellen an Yvonne von STA Travel für die tolle Beratung für unseren Urlaub in den USA und Unterstützung auch während des Urlaubs vor Ort!!! Es war ein wahnsinnig toller und gelungener Urlaub. Da alles von Seiten STA Travel so super gelaufen ist, organisiert diese jetzt auch das Work and Holiday für meinen Sohn in Kanada! Danke STA Travel und DANKE YVONNE!

Datum der Erfahrung : 01. Oktober 2023

Hilfreiche Beratung und sehr freundliches Personal

Genauso ein guter Service, wie vor der Insolvenz. Vor ein paar Jahren war ich schon mal zur Reiseberatung bei Sta Travel Karlsruhe. Auch für meine aktuelle Reise wandte ich mich an Sta Travel und war sehr zufrieden. Meine Ansprechpartnerin Cindy war mir beim Buchen der Flüge eine große Hilfe, ist auf meine individuellen Wünsche eingegangen und konnte mir zahlreiche Tipps geben. Ich würde wieder hingehen.

Datum der Erfahrung : 22. August 2023

Kompetent, freundlich und einfach richtig gut!!!

Die Beratung im STA Travel Reisebüro in Bremen ist sehr gut und kompetent! Nadine kennt sich bestens aus und gibt viele sehr hilfreiche Tipps, auch über die reinen Buchungen hinaus! Die freundliche und lockere Atmosphäre verstärkt die Vorfreude auf die bevorstehende Reise noch einmal deutlich. Ich fühle mich dort wirklich gut aufgehoben und würde auch zukünftig meine größeren Reisen bei STA Travel in Bremen buchen. ABSOLUTE WEITEREMPFEHLUNG!

Datum der Erfahrung : 29. Juni 2023

Leonie war hervorragend

Leonie war hervorragend, sehr, sehr hilfreich und super nett! So wurde eine komplizierten Buchung, mit Telefonaten aus Canada, und dann noch mit Umbuchen, eine unkomplizierte “ Sache “ Sehr guter Service!! Und nette Gespräche!! Dankeschön!

Datum der Erfahrung : 13. Dezember 2023

Immer wieder eine Freude

Ich buche unterdessen all meine Reisen mit STA Travel, weil ich jedes Mal auf‘s Neue begeistert von der zuverlässigen Organisation, den guten Ratschlägen und der einfachen Kommunikation bin! Dieses Mal habe ich meine Südamerikareise mit Berit (Göttingen) geplant und sie hat mir nicht nur sehr viel geholfen, sondern war stets gut und schnell erreichbar und vor allem cool und freundlich! Vielen Dank und bis zur nächsten Reiseplanung!

Datum der Erfahrung : 18. Juli 2023

Sehr schneller und freundlicher sowie kompetenter Service

Auf Anfragen per Mail bekomme ich postwendend Rückmeldung bzw. konkrete Angebote und Hinweise zur gewünschten Anfrage wie Flüge oder Mietwagen. Sehr schneller und freundlicher Service, der auch dann sehr freundlich bleibt, wenn ich zum aktuellen Zeitpunkt doch nicht buche. Dafür vielen Dank, Simona!

Datum der Erfahrung : 12. Juli 2023

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Kaiserstr. 19

76131 Karlsruhe

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Gute Beratung!

Zufriedener htten wir mit der Beratung vor und whrend der Reise nicht sein knnen!Unsere Weltreise ist zu 100% nach Plan und wie vom Reisebro vorhergesagt verlaufen!Ich kann das Reisebro nur weiterempfehlen!Ein besonderer Dank geht an Assia, unserer Reiseexpertin!

Kann diese Reisebro auf jeden Fall sehr empfehlen! Das Personal ist sehr nett, kompetent, engagiert und flexibel, auf die eigenen Wnsche und Fragen einzugehen! Die Atmosphre ist locker und unkompliziert und genau richtig, um Vorfreude aufkommen zu lassen und gemeinsam konkretere Ideen zu entwickeln. Assia hat mir sehr dabei geholfen und fr die ntige Inspiration gesorgt, um aus meinen ersten Ideen und vielen Fragezeichen konkrete Plne zu entwickeln, mit gengend Freiraum und Flexibilitt fr nderungen whrend des Reisens. Genau die richtige Untersttzung, die man braucht, um sich nicht in den Reisevorbereitungen und -entscheidungen zu verlieren! ;-)Auch die Betreuung whrend der Reise finde ich sehr hilfreich, unkompliziert und kompetent. Bin sehr froh ber die sehr gute Untersttzung und Abwicklung bei der nderung von Reiseplnen, Umbuchung von Flgen und Verlngerung der Reisekrankenversicherung! Herzlichen Dank und viele Gre nach Karlsruhe! :-)

Enttuscht. Da ich meine Reise nicht ber sta travel gebucht hatte wurde ich mit meinen Fragen bestimmt abgewiesen. Was ja auch verstndlich ist. Man machte sich allerdings keine Mhe mich zu fragen ob ich noch etwas anderes buchen mchte. Ich war so perplex, dass ich berhaupt nicht mehr zu meinem eigentlichen Grund (Innlandsflug und Mietwagen buchen) fr meinen Besuch kam

Zufriedener Kunde seit fast 10 Jahren. Super zuverlssig, hilfsbereit und hufig gnstigere Flugpreise als ber die einschlgigen Suchmaschinen.Danke, immer wieder sehr gerne!

STA Travel - Reisebüro Karlsruhe — Reisebüro in Karlsruhe

Deutschland
Baden-Württemberg

STA Travel - Reisebüro Karlsruhe

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Montag 10:00–19:00 Uhr
Dienstag 10:00–19:00 Uhr
Mittwoch 10:00–19:00 Uhr
Donnerstag 10:00–19:00 Uhr
Freitag 10:00–19:00 Uhr
Samstag 10:00–14:00 Uhr
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Über die STA Travel - Reisebüro Karlsruhe

STA Travel - Reisebüro Karlsruhe ist eine deutsche Reisebüro mit Sitz in Karlsruhe, Baden-Württemberg. STA Travel - Reisebüro Karlsruhe befindet sich in der Kaiserstraße 19, 76131 Karlsruhe, Deutschland.

Wenden Sie sich bitte an STA Travel - Reisebüro Karlsruhe. Verwenden Sie die Informationen oben: Adresse, Telefonnummer, Fax, Postleitzahl, Adresse der Website, E-Mail, Facebook. Finden STA Travel - Reisebüro Karlsruhe Öffnungszeiten und Wegbeschreibung oder Karte. Finden Sie echte Kundenbewertungen und -bewertungen oder schreiben Sie Ihre eigenen.

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Sta Travel Reisebüro

Phone Number : +49721359393

Website : www.statravel.de..

Categories : Travel agency, Tour Agency

Address : Kaiserstraße 19, 76131 Karlsruhe, Allemagne

GPS Coordinates : 49.009 , 8.41465 Karlsruhe, Baden-Württemberg, Germany

Facebook : facebook.com/106543282742670

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There is a list of nearest hotels: Pension Stadtmitte Garni located at Zähringerstr. 72, in 447 meters west . ACHAT Plaza Karlsruhe is a four stars hotel located at Mendelssohnplatz, in 508 meters southwest . Ruhige Toplage im Zentrum located at 21 Steinstraße, in 549 meters west . Hotel Markgräfler Hof is a two stars hotel located at Rudolfstraße 31, in 560 meters east . Hotel Blankenburg is a three stars hotel located at Kriegsstr. 90, in 658 meters southwest . Nashira Tower Suite located at Hanne-Landgraf-Platz 1 1, in 722 meters south . Hotel Am Gottesauer Schloss located at Gottesauer Straße 32-34, in 755 meters southeast .

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🇩🇪 Stutensee
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A woman walks past an STA Travel store in London

'We knew they were experts': STA Travel clients and staff look back

As company falls victim to Covid-19, travellers reflect on joy of experienced people helping to book holidays

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See all our coronavirus coverage

News that STA Travel has become the latest to fall victim to the Covid-19 pandemic has prompted an outpouring of sadness and nostalgia from former customers and staff.

Known for its enthusiastic staff and its budget round-the-world plane tickets, generations of students would flock to STA Travel stores to book gap years and summer breaks through the company – or simply to gaze longingly at the adventures it promised.

Its bright yellow and blue signage has been a familiar sight on high streets and university campuses for decades, but now after it confirmed it had ceased trading on Friday, 54 UK stores look set to close their doors, putting 500 jobs at risk.

Lowri Lloyd Owen from near Aberystwyth worked for the company for 10 years, first as a travel expert and then as a store manager. She said she felt “extremely saddened” when she heard the news. The job enabled her to move to Australia, where she lived for eight years and started her family.

“The 10 years I spent working for this company taught me so much, took me to places far and wide and I met lifelong friends along the way, many of whom are still employees and will be facing very difficult times ahead,” she said. “Selling travel is the most awesome thing you can sell someone.”

She was not surprised by the reaction to the news. “Whether you were an STA customer or an employee, it was a company that supported young people often at the start of their travels or career and that stays with you,” she said.

Tim Walker, who runs Beaumont Music and lives in West Sussex, was one of the company’s loyal customers when he was a student in the early 2000s. He used the travel agent from the age of 18 to 22 to book his gap-year adventure as well as summer trips while at university.

“I remember booking flights to Mexico and the staff member calling over a colleague who had just returned from their own trip. We were excited anyway but as this guy launched himself over the desk towards us, his enthusiasm was ridiculously infectious and all they wanted to do was to make sure we had a fantastic time.”

UK retail and hospitality job cuts on back of Covid-19 crisis

Marston's - 2,150 jobs 15 October: Marston's - the brewer which owns nearly 1,400 pubs, restaurants, cocktail bars and hotels across the UK - said it would cut 2,150 jobs due to fresh Covid restrictions. The company has more than 14,000 employees.

Whitbread - 6,000 jobs 22 September: Whitbread, which owns the Premier Inn, Beefeater and Brewers Fayre chains, said it would cut 6,000 jobs at its hotels and restaurants, almost one in five of its workforce

Pizza Express – 1,100 jobs 7 September: The restaurant chain confirms the closure of 73 restaurants as part of a rescue restructure deal.

Costa Coffee – 1,650 jobs 3 September: The company, which was bought by Coca-Cola two years ago, is cutting up to 1,650 jobs in its cafes, more than one in 10 of its workforce. The assistant store manager role will go across all shops.

Pret a Manger – 2,890 jobs 27 August: The majority of the cuts are focused on the sandwich chain's shop workers, but 90 roles will be lost in its support centre teams. The cuts include the 1,000 job losses announced on 6 July.

Marks & Spencer – 7,000 jobs 18 August: Food, clothing and homewares retailer cuts jobs in central support centre, regional management and stores.

M&Co – 400 jobs 5 August: M&Co, the Renfrewshire-based clothing retailer, formerly known as Mackays, will close 47 of 215 stores.

WH Smith – 1,500 jobs 5 August: The chain, which sells products ranging from sandwiches to stationery, will cut jobs mainly in UK railway stations and airports.

Dixons Carphone – 800 jobs 4 August: Electronics retailer Dixons Carphone is cutting 800 managers in its stores as it continues to reduce costs.

DW Sports – 1,700 jobs at risk 3 August: DW Sports fell into administration, closing its retail website immediately and risking the closure of its 150 gyms and shops.

Marks & Spencer – 950 jobs 20 July: The high street stalwart cuts management jobs in stores as well as head office roles related to property and store operations.

Ted Baker – 500 jobs 19 July: About 200 roles to go at the fashion retailer’s London headquarters, the Ugly Brown Building, and the remainder at stores.

Azzurri – 1,200 jobs 17 July: The owner of the Ask Italian and Zizzi pizza chains closes 75 restaurants and makes its Pod lunch business delivery only

Burberry – 500 jobs worldwide 15 July: Total includes 150 posts in UK head offices as luxury brand tries to slash costs by £55m after a slump in sales during the pandemic.

Boots – 4,000 jobs 9 July: Boots is cutting 4,000 jobs – or 7% of its workforce – by closing 48 opticians outlets and reducing staff at its head office in Nottingham as well as some management and customer service roles in stores.

John Lewis – 1,300 jobs 9 July: John Lewis announced that it is planning to permanently close eight of its 50 stores, including full department stores in Birmingham and Watford, with the likely loss of 1,300 jobs.

Celtic Manor – 450 jobs 9 July: Bosses at the Celtic Collection in Newport, which staged golf's Ryder Cup in 2010 and the 2014 Nato Conference, said 450 of its 995 workers will lose their jobs.

Pret a Manger – 1,000 jobs 6 July: Pret a Manger is to permanently close 30 branches and could cut at least 1,000 jobs after suffering “significant operating losses” as a result of the Covid-19 lockdown

Casual Dining Group – 1,900 jobs 2 July: The owner of the Bella Italia, Café Rouge and Las Iguanas restaurant chains collapsed into administration , with the immediate loss of 1,900 jobs. The company said multiple offers were on the table for parts of the business but buyers did not want to acquire all the existing sites and 91 of its 250 outlets would remain permanently closed.

Arcadia – 500 jobs 1 July: Arcadia, Sir Philip Green’s troubled fashion group – which owns Topshop, Miss Selfridge, Dorothy Perkins, Burton, Evans and Wallis – said in July 500 head office jobs out of 2,500 would go in the coming weeks.

SSP Group – 5,000 jobs 1 July: The owner of Upper Crust and Caffè Ritazza is to axe 5,000 jobs , about half of its workforce, with cuts at its head office and across its UK operations after the pandemic stalled domestic and international travel.

Harrods – 700 jobs 1 July: The department store group is cutting one in seven of its 4,800 employees because of the “ongoing impacts” of the pandemic.

Harveys – 240 jobs 30 June: Administrators made 240 redundancies at the furniture chain Harveys, with more than 1,300 jobs at risk if a buyer cannot be found.

TM Lewin – 600 jobs 30 June: Shirtmaker TM Lewin closed all 66 of its outlets permanently, with the loss of about 600 jobs.

Monsoon Accessorize – 545 jobs 11 June: The fashion brands were bought out of administration by their founder, Peter Simon, in June, in a deal in which 35 stores closed permanently and 545 jobs were lost.

Mulberry – 470 jobs 8 June: The luxury fashion and accessories brand is to cut 25% of its global workforce and has started a consultation with the 470 staff at risk.

The Restaurant Group – 3,000 jobs 3 June: The owner of dining chains such as Wagamama and Frankie & Benny’s has closed most branches of Chiquito and all 11 of its Food & Fuel pubs, with another 120 restaurants to close permanently. Total job losses could reach 3,000.

Clarks – 900 jobs 21 May: Clarks plans to cut 900 office jobs worldwide as it grapples with the growth of online shoe shopping as well as the pandemic.

Oasis and Warehouse – 1,800 jobs 30 April: The fashion brands were bought out of administration by the restructuring firm Hilco in April, with all of their stores permanently closed and 1,800 jobs lost.

Cath Kidston – 900 jobs 21 April: More than 900 jobs were cut immediately at the retro retail label Cath Kidston after the company said it was permanently closing all 60 of its UK stores.

Debenhams – 4,000 jobs 9 April: At least 4,000 jobs will be lost at Debenhams in its head office and closed stores after its collapse into administration in April, for the second time in a year.

Laura Ashley – 2,700 jobs 17 March: Laura Ashley collapsed into administration , with 2,700 job losses, and said rescue talks had been thwarted by the pandemic.

Walker says the demise of STA Travel was a “real loss” to future students wanting to go on their first big trips abroad as they won’t be able to benefit from STA’s experienced staff.

Ronke Adewa-Faboro, a wedding planner from Essex, was an international student studying at De Montfort University in Leicester in the 90s when she went to STA Travel to book her dream holiday. “I booked to spend Christmas in New York. I had always wanted to do it and I asked a couple of friends to go but they didn’t want to. So I was a little discouraged, but decided to go anyway.”

STA Travel made her feel more comfortable about going on her own. They produced flyers about solo travel for women, which Adewa-Faboro studied before going. “I was a solo traveller, aged 19, and my family in Nigeria thought I was crazy. But I thought I only live once so I just decided to do it. STA made me feel really safe about it. I had six magical days there.

“The team were amazing in making a foreign student from Nigeria’s dream come true. Money was tight so they booked me into two separate hostels to save me money. They were brilliant.”

It wasn’t just students booking gap years and post-university travels. STA Travel, founded by two Australian backpackers in Melbourne in 1979, originally stood for Student Travel Australia, but it branched out to a wider customer base and rebranded itself to become Start the Adventure.

Sophie and Nick Butler on honeymoon in Sydney.

Sophie Butler and her husband, Nick, booked their honeymoon with STA Travel in 2012 and have used them for other holidays since, including a trip to New York. “We chose them [for the honeymoon] because we were going to Australia so knew they would be experts. Also, for me, I never did the whole gap-year thing so it was my chance to travel as much as possible.

“I remember going to their store in Covent Garden and a lovely lady – Annie, I think – helped us plan out the whole trip.”

Butler, who runs the Sugar Tea Room in north London , said: “We were both sad to hear about STA travel closing because it wasn’t just for students, they had the best prices for long-haul travel.”

Afsaneh Parvizi-Wayne, the founder of the period product brand Freda, who lives in London, has fond memories of using STA Travel to go to the Gambia, Senegal and Guinea Bissau when she was a student more than 30 years ago.

She said: “We used to have an STA in the University of London Union in the 80s when we still had holiday brochures and you could discuss your trip in person with someone who’d probably done that trip already. It wasn’t just the student discount but also the student perspective and tips in a non-internet era. I’m so sad to see it go.”

Another former customer, Ellie Dix, a board game designer from Hertfordshire, has been reminiscing about Camp America, which she booked through STA Travel in the 90s.

“I was at Birmingham University from 1994 to 1997 and we had an STA Travel on campus. I remember going and just gazing at the options as a sort of escapism from student life. I did Camp America for two years running in 1996 and 1997 and STA dealt with the travel.

“I don’t remember actually thinking there was any other way to travel as a student other than with STA. It was STA or nothing.”

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STA Travel US Reviews

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Date of experience : September 27, 2020

Airfare refund delay

My airfare booked with STA Australia due to covid-19 has not been paid after 82 days even though I am eligible for a refund after 60 days. They keep telling me the same excuses “backlog” whenever I asked them about my refund.

Date of experience : July 10, 2020

The knowledge of the staff at STA makes …

The knowledge of the staff at STA makes them really useful when booking your trip. The flight prices are very competitive, especially if booking a round-the-world trip, but don't bother with their add-ons. The reason for 4 and not 5 stars is that some of their staff (they obviously get incentives for extra sales) are a little too pushy trying to sell packages that are much cheaper to organize when they get there...unless that's your thing.

Date of experience : March 31, 2017

STA complaints dealing is shocking!

Has anyone here have their complaint resolve with STA travel? The complaint resolution with this company is absolutely disgusting! They're trying to wriggle they way out of the complaint to try and avoid liability. If you guys have any similar complaints or complaints that remain outstanding, let me know. Let's try and band together and expose this company for what it is! Contact me on Facebook - Marie Shakespeare. If we try and deal with this as a group they might finally try and resolve our complaints. Or better yet take to Dailymail.

Date of experience : September 26, 2017

Rude and ineffective

Wrong dates, luggage not included twice, no rude or late response to emails. Now been four months if complaints and still not had an apology or a refund for the additional luggage charges. Would advise against using them.

Date of experience : August 27, 2019

Superb STA Covent Garden agent Catryn Scantlebur

I had the pleasure of working recently with STA Covent Garden agent Catryn Scantlebur for a holiday booking to Greece. Cat was SUPERB. She stayed on the phone with me for nearly an hour initially identifying flights and hotels in Athens and Santorini that would suit my schedule and budget. She also spent additional time looking up alternative hotel options until we settled on the most appropriate arrangements for me. Cat was incredibly personable and conscientious, going beyond what I believe is the extra mile. I will definitely be using her services again in the future.

Date of experience : July 01, 2019

Don't get and STA travel card

Ordered an STA travel card. I'am pretty sure that the card has been cloned and we've been robbed of over £150. When contacting the "customer service team" I get painfully slow responses and have so far been unable to get any useful information. Great you can cancel the card and investigate. What help is that while I am still in Vietnam. Absolutely dreadful and disgustingly slow response. Since getting the card we have been unable to top it up, I had to call one of the stores in the UK so that we could have money on it as the website wasn't working, which was a fun unexpected cost and we have had the transaction list not work too which delayed us realising that we had money stolen by half a day.

Date of experience : April 19, 2018

Great service!

I booked a 5 week trip through STA and they were fantastic. Emma from the Newcastle branch dealt with my booking and organised everything including flights, tours, accommodation and insurance which made the whole experience very easy and enjoyable. The staff have a real passion for travel and are extremely knowledgeable so can tailor everything to your individual needs. I’d highly recommend and will definitely use again in the future.

Date of experience : August 23, 2018

DO NOT USE STA

We were mis sold an upgrade for a trip we booked with them, when speaking to them regarding the complaint they kept ignoring the main point we were trying to complain about and making it seem like our fault. Once they have taken your money they literally do not care and do not respond to your emails or phone calls. Had an email from my agent saying she would call in 15 mins when she had figured out how much our upgrade would be as she was just converting it into £! 3 weeks later I got an email after sending her email after email after email. STA travel card was also a joke didn’t work, wouldn’t let me load money onto it wasn’t showing my transactions. Emailed my agent surprise surprise NO reply so had to call the travel card people from America which cost me a lot just to try and sort it out, which after 5 days was working again. AVOID USING STA!

Date of experience : April 24, 2018

Terrible support when things go wrong

Can't help when anything wrong happens with your flight. Made our whole situation worse and even stopped the airline from helping us. Then took no responsibility. AVOID.

Date of experience : June 19, 2019

"No stress " visa

Going to Australia in a few weeks time . Purchased the "no stress" visa package . No stress ? Should be done for CPR . The visa passed off fine which was good but the set up of a bank account , atrocious . They booked me in for two different appointments and missed them both . I've had to call up to try get this sorted and the guy from Aberdeen had no idea and transferred me to the Cambridge branch which I have no affiliation with as I booked in online . I've called up the online team today after receiving the correct number . He said leave it with me I'll get back to you , this was at 9am and i haven't received anything . Do not buy the no stress visa package unless you want to pay about 80 quid more than just doing it yourself and probably saving you the trouble of going with this one . Please remove the no stress from the slogan .

Date of experience : September 13, 2017

I have had the worst possible service …

I have had the worst possible service from STA. I had booked onto a tour in India, I had several confirmation emails from them, and a reminder of the tour 10 Days before I was due to travel. the day before I was due on the tour I called to check some details and was told by the tour company, not STA, that my place had been cancelled off the tour. I asked STA what was going on and to try and fix it, the day I arrived in India they apologised, recognised they had made a mistake but said they couldn’t get me on a the tour as it was now full, I was left with no accommodation as a single woman travelling on my own arriving in Delhi with nowhere to stay that night and all they did was offer me a refund which would take 14 days to go through. They ruined what was meant to be an amazing trip to India and offered no help whatsoever.

Date of experience : January 30, 2018

Terrible service and no after sales…

Terrible service and no after sales service! Booked and paid for a package at one rate, friends booked and paid for the same package after us and got a cheaper rate. When asked why, the agent said nothing can be done. Then booked and paid for a hotel in Argentina, facilities were fine, then got moved due to renovations which we get, but then got moved a third time because STA had overbooked the hotel as per the branch manager? When asked why can we not be moved to a hotel with the same facilities as we initially sign and paid for we were informed that we would be liable for costs? Friends who booked after us have been fortunate enough to stay at this hotel while we were moved out. Then also to be told by the BM that we can ‘just walk 350m’ to the sister hotel if we want to use this facility??? How is this normal to share with your clients??? All I received today was an email to say sorry we cannot accommodate you at your requested hotel... Unacceptable follow ups and service which is very poor to say the least! We fly next week and this is extremely unsettling!

Date of experience : September 06, 2018

Absolutely shocking company to deal with

Absolutely shocking company to deal with post booking. Take my advice & do not use them - their service after booking is awful.

Date of experience : August 20, 2017

Don’t trust this company

Don’t trust this company because they are awful. Health warning - dont buy multi leg flights because you get trapped and they don’t care !!!

Date of experience : February 18, 2019

STA Travel keeps a promise, even when it costs them money

Just had a very positive experience with James at STA Travel.com (the American website--seems to be different staff for different countries?). I had spent an hour or so going through various flight aggregator / search engines to find good prices / times on a fairly complicated trip, and STA had the best prices. I put a flight in my basket, entered my payment info, clicked pay and ... received a confirmation screen showing a price $500 than the price that had been shown in my basket. Suspecting that I had just entered into what was going to be a budget airfare nightmare, I said a few (many) pretty choice words, screenshotted everything, and fired off a blistering email to STA telling them there's no way I was paying this. James from STA got back to me and told me that the fare-class I was buying expired literally as my transaction was processing (midnight 30 days before departure), meaning that STA was on the hook for the $1400 ticket, and their computer system didn't have any record of the previous price, only the final sum. I sort of grudgingly accepted that this kind of thing happens when you try to book cheap tickets, and was going to just initiate a chargeback, write a pissy review and let Visa deal with it. However, James got back to me and told me that he had gone to bat for me with a higher-up, and that STA would eat the $500 difference, charging me $900 for a flight that would now cost them $1400. This was, to my mind, a pretty phenomenal bit of customer service--a company willing to lose a not insignificant sum of money to keep a promise to a customer--and I thought it was worth writing it up so that others would know about it. Thanks, James.

Date of experience : July 07, 2016

Would highly use again!

Used this site to go to the states. Amazing prices and really easy to use site. Made it easy to travel to the states and would highly recommend.

Date of experience : November 20, 2017

STA Travel is absolutely unhelpful and …

STA Travel is absolutely unhelpful and they have a terrible attitude my boyfriend and i booked a package through them 6 months ago paid in full at the end of August we then started following the Bali issue over the past weekend we then found out that it was really bad in Bali we contacted STA Travel Menlyn this morning and spoke to or Travel expert Dohne who was so unhelpful and still hasn't given us feedback as to what we should do if we cancel we don't get any money back which i believe is ridiculous i hope this gets to the correct people because i'm deeply disappointed and unhappy we have no time left and this company decides to have a don't care attitude with us it completely disgusting and unprofessional

Date of experience : November 27, 2017

Travel agency STA Travel Karlsruhe

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