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My TRS Claim

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1. Disclaimer
2. My Travel Details
3. My Invoices
4. My Payment Details
5. My Claim Code

Step 2 of 5 -

Important note to all claimants.

This web page will assist you to enter information required to lodge a Tourist Refund Scheme (TRS) claim.

When you have finished entering your information it will be stored in a QR code. This QR code is your TRS Claim Code, and it must be presented at the TRS location at the airport on the day you depart from Australia.

Creating a TRS Claim 'QR' Code may allow your claim to be processed faster at TRS as your claim information is pre-filled.

Your Privacy

The Department of Home Affairs collects and deals with personal information in accordance with its Privacy Policy.

Your use of this TRS Application is regulated by its Terms and Conditions, including the application's Privacy Statement.

By checking this box, I understand and accept the TRS Application's Terms and Conditions, including the Privacy Statement.

Tax Invoice Requirements

A valid tax invoice includes:

the retailer's name, address and Australian Business Number (ABN)
a description of the goods that allows us to match the goods to the invoice
the purchase price of the goods, including the GST or WET paid (or total price including GST)
the date of purchase
the invoice must be in English.

Tax invoices for $1,000 or more must also show your name (and only your name) as it appears in your passport.

Tax Invoice s :

Invoice Date: Invoices must be dated within 60 days of your Departure Date Invoices cannot be dated in the future Invoice/Receipt Number:

Total for : $

Estimated Refund for ABN: $

The invoices for ABN are not eligible for a refund because they total less than $300.

Total Of All Invoices: $ Estimated Total GST/WET Refund Being Claimed: $

Each abn on the claim must have invoices totalling a minimum of $300. the highlighted abns do not qualify., up to 10 invoices may be added..

* How do you want your refund to be paid, if approved?

Credit Card

The following credit cards are accepted:

Please note Union Pay debit cards are not accepted.

This application does not collect credit card details. Present your credit card when submitting your claim on departure.

Australian Bank Account

Cheque (not recommended)

Cheques may take 2 months to arrive, from date of departure.

Travel Details:

Passport Issuing Country:

Passport Number:

Australian Resident:

Departure Date:

Invoice Date: Invoice/Receipt Number:

Total All Invoices: $

Estimated gst/wet refund in australian dollars being claimed against all invoices (if approved): $, payment details:.

Payment Method:

Present your credit card when submitting your claim on departure.

Account Name:

BSB Number:

Account Number:

Cheque Currency:

Declaration:

I claim the Goods and Services Tax (and Wine Equalisation Tax if applicable) under the Tourist Refund Scheme (TRS) for the goods described in this TRS claim application.

I confirm that:

These goods were acquired by me within 60 days of my departure date, and paid in full for the amounts indicated in this TRS claim on the associated invoices;
The goods in this TRS claim will be in my possession and exported by me on the specified date of departure from Australia.

I understand that if I return to Australia with the goods, I may be required to pay applicable duties including GST and WET.

You have finished supplying the information needed to process your TRS claim and it is now saved in the following claim code. Please print or save this claim code.

You may save the claim code by right-clicking it and selecting your browsers Save Image/Picture... option.

To submit your TRS claim, you must present this claim code and any additional claim codes you have created at the TRS location at your port of departure from Australia.

Ensure you have the following items ready to be inspected:

The goods you are claiming a refund against;
Your Tax Invoice(s);
Your passport; and
Your boarding pass.

If you cannot present your claim code, your claim will be processed manually.

If when requested by an ABF officer you cannot present some or any of the goods listed above, some or all of your claim may be rejected.

Please note: this claim contains invoices that do not meet eligibility requirements.

To submit your Tourist Refund Scheme (TRS) claim, you must present this claim code at the TRS facility at your port of departure.

If, when requested, you cannot present some or any of the items listed above prior to departing the country, some or all of your claim may be rejected.

Tax Invoice Summary

Tax Invoice s . Total:

Estimated Refund (subject to approval)

Terms and Conditions

Privacy statement.

The Department of Home Affairs (Home Affairs) is collecting and using your personal information for the purpose of assessing and refunding the Goods and Services (GST) and Wine Equalisation Tax (WET) in accordance with section 168 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Home Affairs may disclose this information to the Australian Taxation Office and any retailers from whom you have attached invoices for the purposes of assessing and determining your eligibility for a GST/WET refund. If a tax refund is due to be paid to you, your personal information will be disclosed to a contracted commercial agency to facilitate the processing of that refund.

Failure to complete this application or provide this information may result in Home Affairs being unable to process your tax refund using this application.

Personal information will be collected, used, stored and disclosed by Home Affairs in accordance with the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988 (Cth).

Further information regarding how Home Affairs handles personal information can be found in Home Affairs' privacy policy .

Warning: The TRS claim code generated by this app is not encrypted and can be read by any device capable of reading a QR code. You bear sole responsibility for the security of the code and its data.

Conditions on the use of this application, the eligibility rules for making a TRS claim, and the process for making a claim are detailed on the TRS information page .

Legal Statement

Making a false or misleading statement to an officer, including by presenting false documents, may result in the application of penalties.

Any goods subject to this TRS claim must be declared if they are brought back into Australia. You may be required to repay the GST/WET refunded under the TRS plus any additional customs duties and taxes payable on the ENTIRE VALUE of ALL the general goods you are importing.

Failure to declare imported goods may also result in the application of penalties (see the TRS Information page).

Invoice Details

What can i claim.

You can claim on most goods provided you can present a valid tax invoice.

You cannot claim against:

GST-free goods
Services, such as car hire and accommodation
Beer, spirits, tobacco and tobacco products
Goods consumed in Australia
Dangerous goods (goods you can't take out with you on the aircraft)
Goods which are not accompanying you on departure including goods you have freighted or posted out of Australia.

For more information refer to the TRS Information page .

Invoice Items:

* Please describe OTHER goods below. Your claim will be rejected if these goods do not meet the TRS requirements.

Amount Paid for Claimable Goods, including GST/WET

Melbourne Airport Tax Refund: A Complete Guide For Tourists

“Unlock the secrets of maximizing your savings while travelling!” Melbourne Airport offers a unique opportunity for tourists to claim tax refunds on their purchases, providing a chance to make the most of their travel spending. This comprehensive guide is designed to demystify the process of obtaining the Melbourne Airport tax refund, offering valuable insights and practical advice. From understanding eligibility criteria to navigating the refund process, this guide ensures travellers are well-equipped to claim their dues. Whether you’re a seasoned traveller or a first-time visitor, this guide will help you navigate the nuances of the tax refund system, making your journey through Melbourne even more rewarding.

Table of Contents

The Process at Melbourne Airport

The Melbourne Airport tax refund process is an essential task for travellers looking to reclaim their Goods and Services Tax (GST). This procedure involves several key steps, each designed to ensure a smooth and efficient experience. As a significant international hub, Melbourne Airport has streamlined this process, catering to the diverse needs of global travellers. With a clear understanding of these steps, travellers can effectively manage their tax refund claims, making their departure from Melbourne as seamless as possible.

Melbourne Airport Tax Refund Process: Steps Involved

The Melbourne Airport tax refund process begins with the purchase of eligible goods. Travellers must ensure these goods meet the criteria for a refund, which includes specific spending thresholds and time frames. After purchasing, travellers should keep all receipts, as these are crucial for the refund claim. Before departure, travellers must present these items, along with their receipts, at the Tax Refund Counter. Here, officials will assess eligibility and process the refund. The simplicity of this process highlights Melbourne Airport’s commitment to efficient traveller service.

Location of Tax Refund Counters:

At Melbourne Airport, the Tax Refund Counters are strategically located for ease of access. These counters are usually situated near international departure areas and clearly marked with signs for easy identification. Travellers should look for the ‘ Tourist Refund Scheme ‘ or similar signage. The airport layout ensures that these counters are conveniently reachable after check-in and security clearance. Understanding their location in advance can save valuable time, especially for those with tight schedules or who are unfamiliar with the airport’s layout.

Required Documents

When preparing to claim a tax refund at Melbourne Airport, it’s crucial to have all the necessary documents ready. These documents serve as proof of your purchases and eligibility for the refund, ensuring a smooth and hassle-free process. The right documentation not only streamlines your experience but also minimizes the likelihood of delays or complications. In the following sections, we’ll detail the specific documents needed and explain the importance of each, helping you to prepare effectively for your tax refund claim.

List of Necessary Documents

Original tax invoices/receipts: These are essential to proving your purchase and the amount paid.
Passport: As a form of identification and proof of your traveller status.
Boarding pass: To confirm your departure from Australia within the eligible timeframe.
Payment proof (if applicable): Such as credit card statements, to validate the transaction.
A completed TRS (Tourist Refund Scheme) form: Required for processing your refund claim.

Importance of Each Document

Each document you present for a tax refund at Melbourne Airport plays a unique and vital role. Original tax invoices/receipts are the primary evidence of your purchase and the tax paid. Your passport is used to confirm your identity and non-resident status, which is crucial for eligibility. The boarding pass acts as proof of your travel, aligning with the requirement to claim the refund within a specified timeframe before departure. In cases where payment methods need to be verified, proof of payment helps establish the authenticity of the transaction. Lastly, the completed TRS form is the formal application for your refund, without which the process cannot proceed. Understanding the significance of each document ensures you are well-prepared and poised for a successful tax refund claim.

Types of Goods Eligible for Tax Refund

General guidelines.

When considering the Melbourne Airport tax refund, it’s important to understand the types of goods that qualify. Eligible items include goods you carry as hand luggage or wear when leaving Australia. However, items consumed or left in Australia, along with services like accommodation, are not eligible. The goods must also be bought within 60 days before departure, and you must have paid GST on these purchases. The clarity in these guidelines ensures travellers can confidently identify eligible goods, optimizing their tax refund opportunities.

Specific Examples

Specific examples of eligible goods include electronics like cameras and laptops, jewellery, Australian souvenirs, and clothing. These items often attract travellers due to their high value and GST component, making them ideal for tax refunds. However, goods like alcohol and tobacco have quantity limits. It’s essential to retain all receipts as proof of purchase, which is a critical step in the refund process.

Time Frame for Claiming Tax Refund

Best time to apply.

The best time to apply for a tax refund is upon your departure at Melbourne Airport. Ideally, start the process at least two hours before your flight’s scheduled departure. This timing ensures you have ample opportunity to navigate through any queues and complete the necessary paperwork without rushing. Remember, the tax refund can only be claimed up to 30 minutes before your flight’s scheduled departure, making timeliness crucial.

Processing Time

The processing time for a tax refund can vary. After submitting your claim at the airport, the refund is usually processed and paid either immediately in cash or within 60 days if you choose a credit card refund. The efficiency of this process largely depends on the accuracy of the provided information and the completeness of the necessary documents. Patience and attention to detail here can lead to a smoother and faster refund process.

Common Mistakes to Avoid

Navigating the tax refund process at Melbourne Airport can be challenging, especially for those unfamiliar with the procedure. Understanding common misconceptions is key to ensuring a smooth experience. One widespread belief is that all purchases are eligible for a refund, which is not the case. Only goods that meet specific criteria qualify. Another error involves mismanaging documentation; keeping organized records of purchases and receipts is essential. Timing is also crucial; many travellers wait until the last minute, leading to rushed and often unsuccessful claims.

Misconceptions:

Tax refunds apply to all purchases: Only specific items qualify.
No need for detailed records: Keeping receipts is crucial.
Claiming anytime is fine: Timing is a critical factor.

Tips for a Smooth Process:

Start the process early: Avoid last-minute rushes.
Keep all receipts organized: Essential for smooth claims.
Check eligibility criteria: Understand which items are refundable.

How to Spend Your Tax Refund Wisely

Receiving a tax refund offers a unique opportunity to make smart financial decisions. Instead of impulsively spending this extra cash, consider using it to bolster your financial health. Putting the money into a savings account, especially one that earns interest, is a prudent choice. This not only secures the funds but also allows them to grow over time. Alternatively, paying off debts, especially those with high interest, can be a wise decision, reducing financial burdens and improving credit scores.

Saving Tips:

Deposit into a savings account: A secure and growing option.
Pay off high-interest debts: Reduces financial burdens.
Set aside for future expenses: Plan for unforeseen needs.

Investment Options:

Exploring investment options is another intelligent way to utilize your tax refund. Consider investing in stocks, bonds, or mutual funds, which can offer higher returns than traditional savings accounts. For those new to investing, consulting with a financial advisor can provide valuable guidance and help in making informed decisions. Remember, investments carry risks, so it’s important to choose options that align with your risk tolerance and financial goals.

Understanding the Melbourne Airport tax refund process is essential for any tourist looking to optimize their travel expenses. This guide has walked you through every step, from eligibility to claiming your refund, ensuring a hassle-free experience. By being informed and prepared, you can make the most of this opportunity, adding an extra layer of satisfaction to your Melbourne adventure. Have you ever claimed a tax refund during your travels, and how did it enhance your experience?

Also Read: Sydney Airport Tax Refund: A Complete Guide For Travelers

1. What is the minimum spending requirement to be eligible for a tax refund at Melbourne Airport? To qualify for a tax refund, you must spend at least AUD 300 (GST inclusive) at a single business no more than 60 days before departing Australia.

2. Can I claim a tax refund on services or digital goods purchased? No, the tax refund scheme only applies to tangible goods carried as hand luggage or checked baggage, not services or digital products.

3. How long does the tax refund process take at Melbourne Airport? The process can vary, but it’s generally quick if you have all the necessary documentation. Allow extra time during peak travel periods.

4. Are there any items that cannot be claimed for a tax refund? Yes, certain items like services, food, and beverages consumed in Australia and goods not taken out of Australia as part of your luggage cannot be claimed.

5. Do I need to show the goods I purchased at the airport to claim the refund? Yes, you should be prepared to show the goods, along with your receipts and boarding pass, at the tax refund counter.

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Melbourne Airport Tourist Refund Scheme (TRS)

The Tourist Refund Scheme (TRS) provides an opportunity for individuals to request a reimbursement of the Goods and Services Tax (GST) and Wine Equalisation Tax (WET) incurred on specific purchases in Australia. The TRS office at Melbourne Airport, situated in T2 departures beyond customs within the primary tax and duty-free store, is managed by the Australian Border Force (ABF). It is accessible to international visitors and Australian residents, excluding operational air crew members. To initiate a claim, you must: ◦ Have expended $300 or more (inclusive of GST) with a single business at a store or a chain of stores under the same Australian Business Number (ABN). ◦ Acquire goods no more than 60 days before departing Australia. ◦ Carry or wear the goods as hand luggage on your flight (excluding liquids, gels, or aerosols, as well as oversized or bulky items that may need to be checked in). Present the goods, along with your tax invoice, passport, and international boarding pass, at the TRS office. ◦ Personally cover the cost of the goods. ◦ Possess original tax invoices for the purchased items. It is advisable to clear immigration at least 90 minutes before your flight to ensure sufficient time for your claim. Special conditions apply to the refund process for liquids, aerosols, gels, and oversized items. These items must be initially inspected by the ABF office in T2 arrivals and subsequently checked in with your baggage. Refunds for these items are then processed at the TRS booth using your receipts. Additional details can be found on the Department of Home Affairs website. To expedite the procedure, you can utilize the ABF mobile and web TRS applications to submit your claim. Enter your travel details and the specifics of the goods you are claiming, and indicate your preferred method for receiving the TRS refund. Your information will be encoded into a QR code, which you must present alongside your purchased goods and original tax invoices at the airport. Successful completion of the process enables you to use a dedicated queue at the TRS office. It is important to note that completing the app does not constitute claim submission; you must still present to an ABF officer to have your QR code scanned and your claim officially lodged.

The Big Question: How exactly does the Tourist Refund Scheme work?

Here's the key to cashing in on your way out.

The Tourist Refund Scheme (TRS) enables international travellers, including Australians who are simply leaving the country for a week (or even a weekend), to reclaim the GST on purchases of up to $900, subject to certain conditions.

Whenever I see "subject to certain conditions", I assume it means "but in real life it's impossible". But in this case, it is possible. Because I tried it, and it worked.

Net a little extra holiday spending money via a GST refund. Picture: Shutterstock

Customs' rules state that you must spend at least $300 with any single retailer, which is fine if you need a phone or a laptop or any of the other luxury items or electronic goods available at an international airport - but I wanted socks.

Not just socks. I hadn't planned on using the TRS until a couple of weeks before I flew from Sydney to Abu Dhabi, when I realised that I had recently spent $510.23 on a short-sleeved shirt, a sweatshirt, seven T-shirts, a rather fetching Fred Perry "knit" and six pairs of socks in three separate orders from online fashion retailer The Iconic.

To qualify for the GST refund, which amounts to 10 per cent of the price of each item, the purchases must be made within 60 days of departure - and they were.

My first step was to gather my receipts, scan them and register them - along with my travel plans and credit card details - on the TRS Claim Form on the Department of Home Affairs website: trs.border.gov.au.

You must complete your claim in person, on the day of the flight, at least 30 minutes before your scheduled departure.

This took about 10 minutes. In return for my effort, I received a QR code, which I duly printed out. I turned up at the airport with all my new clothes in my cabin bag, as passengers must be prepared to take their goods on board the plane.

You must complete your claim in person, on the day of the flight, at least 30 minutes before your scheduled departure. Realistically, you should give yourself 90 minutes, just to be safe.

It took me a while to find Tourist Refunds, which is a short row of counters in a vaguely abandoned-looking area of Sydney International Airport opposite Gate 10. There was a queue of about 30 people, only a couple of whom seemed to be Australian passport holders. Most of them had no idea what they were doing. Perhaps half the people in line were rummaging through their bags.

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Want 10 per cent back on purchases over $300 when you leave Australia? You need to know about this.

Known as the Tourist Refund Scheme (TRS) , international travellers (including Australians) are able to claim a GST (Goods and Services Tax) and WET (Wine Equalisation Tax) refund for some goods bought in Australia when they take them out of the country on a plane or ship.

Here’s what you need to do:

Spend at least $300 including GST from a store with the same Australian Business Number (ABN)
Buy the good within 60 days of departure
Pack your goods with you on board as carry-on luggage as you’ll need to show them at the airport
The day you fly out after passing through security, you need to go to the TRS facility and make the claim in person by showing your goods, boarding pass and original tax invoices or receipts. You can only make the claim more than 30 minutes before your scheduled departure at an airport or 1-4 hours before your scheduled departure at a seaport, so best get there early in case there is a queue

For purchases over $1,000, your name must appear on the invoice as it is on your passport. The invoice must include a description of the goods that allows the TRS to match the goods to the invoice, the retailer's name, address and ABN (ACNs and ARNs not accepted), the amount of GST or WET paid (or total price including GST) and the the date of purchase.

To save money on purchases over $300 made within 60 days of flying out of Australia, make sure you download the My TRS Claim app.

The TRS will send you the refund to your credit card (Amex, Diners, JCB, MasterCard, Union Pay, Visa) or Australian bank account. Cash refunds are unfortunately not an option.

To speed up the process, download the My TRS Claim app or visit the My TRS Claim online portal. It’s the official government portal that allows you to prefill details of your claim like the receipt, your passport number and how you’d like to be refunded.Once you’ve entered all your details, you’ll be issued a QR code which you can present along with the original paper receipt and the goods. The app and portal don’t issue the claim, but rather help speed the process up. Both accept up to 10 invoices per QR code.

Why you should shop with your passport in Europe

Knowing this travel hack could see you nab a 150 euro handbag for just 132 euros (after 12 per cent VAT is deducted from your purchase).

More Coverage

Aussies leaving the Europe Union to go home or travel outside the EU are eligible to be refunded VAT (Value Added Tax) – the European version of GST. When you’re shopping, ask the store if they provide VAT-free prices. You’ll still need to pay the full price in store, but you can make a claim when you leave.

The minimum spend depends on the country. For example France’s threshold is €100.01 whereas Italy is €154.95 but it’s as little as €25 in Germany. Each country has a different VAT refund rate but it generally ranges from 11 per cent to 15 per cent. Say you buy a €150 handbag in France from a store that offers VAT-free shopping. The bag will actually cost you €132 after 12 per cent VAT is deducted from your purchase. When purchasing the bag, the shop assistant will provide you with a refund form and ask to show your Australia passport to prove you are visiting the EU.

When you fly out of the EU, show the receipt, refund form, the goods and other required documents to the customs officer. They must stamp the form as proof of export – without this stamp, the refund can’t be processed. It takes up to two months to receive your refund. Here’s a comprehensive guide for the EU. The United States and United Kingdom unfortunately don’t refund sales tax to foreign visitors.

Born to French parents, Sabine has been flying in and out of Europe since she was three years old. Living to drink champagne on a beer budget means she never misses a thrifty travel trick. She always books restaurants before accommodation and plans to visit 40 countries by the time she’s 40.

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Tourist Refund Scheme 4+

Department of home affairs.

2.2 • 5 Ratings

Screenshots

Description.

This is the Department of Home Affairs Tourist Refund Scheme (TRS) mobile application (the app). The app will allow you to enter the information that is required to lodge a TRS claim. The app will save the information to your mobile device, allowing you to edit the claim over multiple sessions. When you have finished entering your information it will be stored in a QR code on your device. This QR code is your TRS claim code. You must present your TRS claim code to an officer at the TRS counter on your departure from Australia. If you successfully enter your claim details using this app, processing your claim at the TRS counter when you depart should be faster and you will be able to use a dedicated queue to lodge your TRS claim.

Version 2.0.4

This latest version contains a number of improvements and bug fixes.

Ratings and Reviews

Please clarify address requirement for over $1000.

This app is actually fine. But in case anyone reads this can I strongly suggest two things: 1) The app warns that an address is needed, but it doesn’t say if that’s your home address abroad, or the place you stayed while in Australia. In any case, the agents at Sydney airport said it wasn’t necessary anymore - so please can you check and make sure this is clear in app? 2) Sydney airport wasn’t actually asking for the QR code, nor did they have a special queue for people with the QR code. So this obviates the entire aim of saving time. It was taking about 10 mins per passenger, and with only three agents there was a huge queue already at 8am.

Totally user unfriendly App

Tried to use this APP today in the fond hope that it would speed up our claim when we fly out on Thursday. After trying for around 10 minutes to fill the different pages out (it seems you have to go back after saving each time) and putting the ABN number in two different ways (both incorrect according to the APP) I have given up . Really need to sort this out guys!

Would be great.. if it actually worked

If you feel like getting frustrated and swearing at your phone constantly... download this app and attempt to use it! You will quickly hate life and hate yourself for attempting to use it. I’ve spent more than an hour trying to persevere through the constant crashing and have only managed to enter the details of one receipt successfully.

App Privacy

The developer, Department of Home Affairs , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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Thanks to the tourist refund scheme (or TRS), travellers departing from Australia are entitled to tax claims on eligible goods & services.

So, if you are in Australia and purchased things during your stay, remember to get your taxes reimbursed when leaving the country. Not only temporary visitors but this rule applies to Australian citizens also. And wouldn’t it be amazing to start your next trip with some extra money in your pockets?

You answered yes; we heard it. But you must meet the criteria and requirements to claim these GST back on departure. Also, you must arrive at the port with all the documents and goods in tow. In this blog, you will find all the essential information regarding GST claims on departure from Australia.

What is Tourist Refund Scheme?

The Tourist Refund Scheme (TRS) enables individuals and families departing from Australia to claim GST (Goods & Services Tax) back in Australia. It is also possible to claim wine equalisation tax (WET) when leaving the country through a tourist refund scheme.

Some people might get confused that only tourists can benefit from this scheme; bear in mind that citizens heading for holiday and tourists leaving Australia can get GST back through TRS. However, one can only claim taxes for certain goods; some exclusions exist in the scheme.

Purchases Eligible for GST Refund

To make a claim for a GST refund, you are required to meet specific criteria and information regarding the same is as follows: –

Claimant must have paid for the goods and services himself.
The cost of the item must be equivalent to or greater than $300.
The date of purchase must not be more than 60 days before the date of departure from Australia.
You must submit the original hardcopy of the tax invoice (no digital versions or duplicates are accepted).
Purchases made online from an Australian retailer are also eligible for GST claim. However, you must print and submit a copy of the invoice at the TRS counter.

Goods You’re Not Eligible for Refund On

After getting familiar with the things eligible for GST refund, you must know the goods you are not eligible to claim a GST refund on. Here’s what you should learn about ineligible services and goods for GST tax refunds in Australia: –

GST-free goods are ineligible for GST refund
Dangerous Goods (aerosol, fireworks, etc.)
Tobacco Products
Services (car rentals, tours, hotels, etc.)
Goods You’re Not Carrying on the Flight

Note : This list may not contain all the information regarding the purchases you can claim and can’t claim a GST refund. For comprehensive information regarding the same, you can visit the Australian Border Force website or contact our tax agents in Australia.

How to Claim Your GST in Australia?

The TRS claim can only be made at the airport after customs. While at the airport, look for the signs indicating the TRS counter. To expedite the GST refund claim process, one can check the airport’s website, where you will be flying.

You can expect a waiting time of 90 minutes at the airport, which may vary depending on the circumstances and crowd. So, ensure you arrive and have enough time to claim your GST refund.

The GST refund will be paid in your Australian bank account or credit card balance, or you can get a check issued that you can cash later. You can expect the claimed amount to reflect in your given bank account within 60 days. At the counter, you may need to submit the following documents: –

Boarding Pass

Final Verdict

When travelling to a different country, you spend much money, but in Australia, you can get a few dollars back when leaving. It is possible with the TRS (Tourist Refund Scheme), and all the information on the things eligible for GST refund and the process of claiming GST refund is mentioned in this exclusive blog.

So, when you depart from Australia, remember to claim all the GST refunds you are entitled to, and you will have some extra dollars to spend in your next country. However, if you face any problem while lodging an application for a GST refund, contact our professionals; they will give their 100% to find you a solution.

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Tourist Refund Scheme

by Peter McCarthy | Nov 10, 2016 | Accounting

The sun, the surf, the shopping! Australia has enough temptations on offer to keep the credit card running hot. But there’s no need to stress, because there is a little known scheme that might help take the bite out of the credit card bill. The Tourist Refund Scheme (TRS) lets you claim a refund on the goods and services tax (GST) and wine equalisation tax (WET) on goods you have bought in Australia.

It is not “duty-free” shopping, which is where you need to actually leave the country before you use the goods you have bought. The TRS allows you to use the items you buy, such as clothing or cameras, before leaving Australia, but then get certain amounts back (but not for consumables like wine or chocolates). The scheme is open to all overseas visitors and Australian residents, with the exception of air and sea crew.

The tourist refund is subject to certain conditions. You need to:

Spend $300 (GST inclusive) or more at the one retailer
Buy goods no more than 60 days before departure
Be sure the retailer will provide you with a tax invoice for each relevant purchase (all stores registered for GST will be able to give you a tax invoice, and a refund cannot be given without it)
Wear or carry the goods on board the aircraft or ship (with regard to security-based limitations of course) and present them along with your original tax invoice, passport and international boarding pass to a Border Force officer at a TRS facility within the air or sea port.

You can buy several items from one retailer (that is, one Australian Business Number holder, which means there could be several outlets) over a number of occasions in the 60-day period, as long as the total purchase adds up to $300 GST inclusive or more. You may buy goods from several stores, and claim the GST for each of those, as long as each store’s tax invoice totals at least $300 (GST inclusive).

How much will I get back?

The GST refund: Divide the total amount of the purchase by 11. The WET refund: 14.5% of the price paid for the wine. You can collect your refund through one of the following methods:

Cheque (posted within 15 business days)
Credit to an Australian bank account
Payment to a credit card (this and above, both issued within five business days subject to issuer).

What can I buy?

Unlike “duty-free” shopping – where you are unable to use the goods within Australia – most goods under the TRS such as clothing, cameras and electrical equipment can be used in Australia prior to departure. The refund only applies to goods you can take with you as hand luggage or wear on to the aircraft or ship when you leave Australia (subject to aviation security measures regarding liquids, aerosols and gels). It may therefore pay to check with your airline to find out what you can and cannot take on-board as hand luggage before going to the airport.

The following goods are excluded from the TRS:

Alcohol such as beer and spirits (wine and wine products are okay) and tobacco products (these goods can be purchased from duty-free shops)
GST-free goods — no refund can be claimed if no GST was paid
Consumables wholly or partially consumed in Australia
Goods that are prohibited on aircraft or ships for safety reasons. These include items such as gas cylinders, fireworks and aerosol sprays (all airlines provide information to passengers on prohibited items)
Goods that fail to meet airline cabin-size or ship hand luggage restrictions
Unaccompanied goods (including freighted or posted goods)
Services such as accommodation, tours and car rental and labour charges
Goods bought online and imported into Australia
Gift cards/vouchers (although goods purchased with these are eligible, subject to all TRS requirements being met)

How do I do it?

At the airport: Once you’ve cleared Immigration and Border Protection , TRS facilities can be found at the international airports at Darwin, Perth, Cairns, Adelaide, Melbourne, Brisbane, Sydney and the Gold Coast. At seaports: Cruise liner terminals have TRS facilities at the seaports of Circular Quay and Darling Harbour in Sydney, Melbourne’s Station Pier and also Darwin, Brisbane, Cairns, Hobart and Fremantle. Contact Border Force to find out if you can, and where to make a claim. You will need to have with you the items you are taking out of the country, the original tax invoices, your passport, and your international boarding pass or other proof of travel. It should only take a relatively short time to process the claim, but no-one likes holding up their flights (or worse yet, missing it altogether), so make sure you leave plenty of time to get to the airport, check-in, clear Border Protection, buy the duty-free perfume you promised your aunty, and queue-up to make your TRS claim. To make processing your claim faster at your port of departure, you can pre-enter the details of your claim using a TRS web or mobile applications (apps). For more information on the apps visit the Tourist Refund Scheme applications webpage.

As far as the amount of time you should allow to process your refund at the:

Airport; you have up to 30 minutes prior to the scheduled departure of your flight to make your claim;
Seaport; claims cannot be made earlier than four hours and no later than one hour prior to the scheduled departure time of the vessel.

It is a legal requirement that the person who purchases the goods must be the person who makes the claim for a refund of GST.

More details are available at Immigration and Border Protection , but you can also call 131 881 if you are within Australia, or +61 2 6246 1325 if you are outside Australia.

Peter McCarthy

Tourist Refund Scheme enquiry form

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Need a hand?

Victorian Patient Transport Assistance Scheme (VPTAS)

On this page, key messages, vptas claim form, translations of vptas guidelines and feedback documents now available, what is the vptas process, eligibility for vptas, contribute the first $100 each treatment year, travel assistance, accommodation, who can be an approved patient escort, the vptas claim form must be completed by an approved medical specialist, lodge the vptas claim form.

The Victorian Patient Transport Assistance Scheme (VPTAS) provides financial assistance to eligible Victorians who must travel a long way for specialist medical treatment.
VPTAS is a subsidy scheme and not intended to reimburse all costs associated with accessing specialist treatment.
To be eligible, patients must live in a designated rural area and travel 100km one way or 500km per week to see a medical specialist. Full eligibility list and exclusions listed below.
An approved medical specialist or authorised officer must sign the claim form.
Payment of claims can take up to 6-8 weeks from receipt. All sections of the claim form must be fully completed to ensure your claim is able to be assessed.
Please contact the VPTAS office on 1300 737 073 or [email protected] if you have any questions.

The VPTAS claim form is available for downloading below.

To receive direct payment by electronic funds transfer (EFT) of approved VPTAS transport and accommodation subsidies, a claimant's bank account information needs to be filled out in Section E of the claim form.

The Victorian Patient Transport Assistance Scheme's (VPTAS) guidelines and feedback policies are now available for download in 11 different community languages.

VPTAS guidelines

Translated resources are available at Health Translations External Link .

VPTAS feedback: complaints, compliments and reviews policy

To receive VPTAS assistance patients need to take the following steps:

Check you are eligible.
Understand what assistance is available.
Review the claim form to understand and collect the necessary information.
Fill in the VPTAS claim form.
Have the VPTAS claim form signed by an approved medical specialist.
Send the VPTAS form and required receipts/invoices to the VPTAS office.

The VPTAS guidelines provide details on eligibility. In summary, to be eligible for VPTAS patients must:

be a Victorian resident
live in a Department of Health & Human Services designated rural health region
be receiving specialist medical treatment from a medical practitioner registered with Medicare Australia and recognised as a specialist in a particular specialty under the Health Insurance Act 1973 (Cwlth) as per Schedule 4 of the Health Insurance Regulations 1975
need to travel more than 100 kilometres one way or an average of 500 kilometres a week for one or more weeks (travel distances can be determined using the Google® maps Get Directions function).

Patients are not eligible for VPTAS if they:

participate in clinical trials or experimental treatments for medical research studies
live in states or territories other than Victoria (unless they are a living organ donor to a Victorian patient)
are away from their permanent place of residence when the treatment episode begins, such as when on holidays or while visiting friends or family either within Victoria or interstate
are undertaking a journey to or from outside Australia for medical treatment
are accessing allied health (for example, audiology, physiotherapy, podiatry, speech therapy)
are accessing general practitioner (GP) services
are eligible to claim assistance under another state or territory or from a registered benefit organisation including the Department of Veterans’ Affairs
were injured in a motor vehicle accident and are covered by the Transport Accident Commission
were injured at work and are covered by WorkSafe
have received or claimed by way of compensation, damages or other payment in respect to the illness or injury being treated.

The scheme has a contribution threshold of $100 for non concession card holders. This contribution threshold is an administrative process that is applied at the start of each treatment year. Once this contribution threshold has been reached, non-concession card holder will be eligible to receive subsidy payments. A treatment year starts from the date of the first appointment with a specialist. There is no contribution threshold for concession card holders.

People who are eligible for travel support will receive:

21 cents per kilometre if a private car is used
full economy-class fare reimbursements for public transport
air travel reimbursement - only if the journey exceeds 350 kilometres one way and a commercial flight is used
taxi travel reimbursement - only to or from the nearest public transport when there are no other transport options.

Only the direct route to and from the person's home address is covered. Any other travel is not included. Google® maps Get Directions is used to determine the total eligible travel distance.

Travelling by public transport

People who are travelling by public transport and using a myki card should register their myki with Public Transport Victoria. They can access their travel history online and print a tax invoice statement of travel, which can be included with their VPTAS claim form.

Travel is subsidised to the nearest specialist

The person's GP is expected to provide a referral to the closest specialist available. If they choose to travel to a different specialist, the subsidies will be worked out as if they were seeing the closest specialist.

Applicants may be able to receive accommodation assistance up to a maximum of $45.00 per night ($49.50 including GST). This may be available to the applicant and their approved escort if:

they stay in commercial accommodation - that is, any accommodation that is registered as a business and has an Australian Business Number (ABN)
the specialist completes the VPTAS claim form stating the number of nights of accommodation required
the specialist approves that partner or carer can accompany the applicant (they must be 18 years of age or older).

When a patient is eligible for VPTAS, an approved patient escort is responsible for the patient’s transport and accommodation needs during treatment.

For further information regarding escorts, please refer to the VPTAS assessment guidelines below.

Section C of the VPTAS claim form is to be filled out by an approved medical specialist or an authorised officer on their behalf.

Who is an approved medical specialist?

An approved medical specialist is a medical practitioner registered with Medicare Australia and recognised as a specialist in a particular speciality under the Health Insurance Act 1973 (Cwlth) as per Schedule 4 of the Health Insurance Regulations 1975.

Who is an authorised officer?

An authorised officer is an individual who works with/for the approved medical specialist and can confirm the patient’s details and the approved medical specialist services received. An authorised officer can be a registrar, resident medical officer, intern, nurse, social worker, ward clerk or administration staff such as a receptionist. The authorised officer can sign a VPTAS claim form on behalf of the medical specialist. The medical specialist’s details must be provided.

Claimants should lodge the VPTAS claim by:

submitting the completed VPTAS claim form no later than 12 months from the date of the first listed approved medical specialist service
providing original receipts or tax invoices for travel and accommodation (petrol receipts are not required)
completing the travel and accommodation diary within the claim form
ensuring all information provided is true and correct
making sure the medical specialist’s details are correctly completed on the claim form and the specialist or their authorising officer has signed the claim form.
Mail claim form and original receipts to GPO Box 4057 Melbourne, VIC 3001

The claim lodgement date is the date the VPTAS office receives the completed claim form. The applicant should keep a photocopy of all receipts and documents, including the completed VPTAS claim form. Processing time and payment takes approximately six to eight weeks from the claim lodgement date. Payment will be made via electronic funds transfer (EFT) into the provided bank account detailed in Section E of the VPTAS claim form.

Department of Health & Human Services designated rural health region

VPTAS Feedback - Complaints, compliments and reviews policy

VPTAS Feedback - Complaints, compliments and reviews policy provides assistance and advice for VPTAS consumers wishing to register a complaint, compliment or seeking a review of the outcome of their VPTAS claim form processing

Reviewed 21 March 2024

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TRS (Rejected) Tourist Refund Scheme : Tax invoice request

I recently bought a few items from Apple Highpoint, Apple Pty Ltd, Highpoint Shopping Centre, Maribyrnong Victoria 3032.

I live in India and travelled to Australia when I bought these items.

I wanted to get a TRS (Tourist Refund Scheme) claim as I am supposed to get back the VAT paid as I am not Australian.

When I went to the TRS office in Melbourne Airport they rejected the claim saying the email receipt you are showing is not a tax invoice and they will need the same.

I reason for rejection stated was "Not an original tax invoice".

How can I get the "Original tax invoice"?

Posted on Nov 2, 2022 11:13 PM

Posted on Nov 2, 2022 11:26 PM

You are addressing this to another user and not to Apple in this forum.

Apple Support Community Forum

This is Apple Support Community forum, primarily for a user to user interaction for information & idea sharing between users, if need be, extend support on technical know-how in handling Apple products from a more experienced fellow user, This is not the right forum to discuss with Apple Inc.