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How do I contact the Home Office?

Many people need to get in contact with the Home Office for enquiries about visa applications, to  track a visa status , or find out further information about an immigration case. Although it can be difficult to contact UKVI, there are phone, email, post, and online contact details. This page is an ultimate resource of all contact details for the Home Office.

What are the contact details for the UK Home Office?

To  get in touch with the Home Office , you can use one of the below methods:

• Phone inside or outside the UK
• Email inside or outside the UK
• Send a letter via post
• Use an online communication portal
• Use a social media platform

Please note that some charges may apply, depending on the method of contact.

Additionally, the contact details are different depending on where you are located and the nature of your query.

There are many ways that you can get in touch with the customer service team at the Home Office UK, including via email, phone, or social media.

You can contact UK immigration (also known as UK Visas and Immigration) with your query using one of the below methods.

UK Visas and Immigration (UKVI) oversees applications for foreign nationals who wish to visit, work, study, or settle in the UK. This agency was previously part of the UK Border Agency (UKBA) which was shut down in 2013.

This page outlines every available current method of contacting the Home Office.

How to get in contact with the Home Office inside the UK

General enquiries phone number : +44 (0) 300 790 6268

If you cannot call 0300 numbers : +44 (0) 203 875 4669

Opening hours : 09:00 – 16:45 (Monday to Thursday), 09:00 – 16:30 (Friday)

EU citizen/ settlement application queries phone number : +44 (0) 300 123 7379

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday)

Asylum queries phone number : +44 (0) 80 8801 0503

Opening hours : 08:30 – 17:00 (Monday to Friday)

Email address :  [email protected]

Sponsor and educator queries phone number : +44 (0) 300 123 4699

Opening hours : 11:00 – 15:00 (Monday to Thursday)

Employer email address :  [email protected]

Educational institution email address :  [email protected]

Home Office Coronavirus helpline phone number : +44 (0) 800 678 1767

Opening hours : 09:00 – 17:00 (Monday to Friday)

Coronavirus helpline email address :  [email protected]

Please note that coronavirus guidance changes very frequently and to stay updated on government advice (including on travel restrictions and opening hours of public bodies), it is recommended to check the   UK government coronavirus advice page   regularly.

Call the Home Office outside the UK

General enquiries phone number : +44 (0) 20 3080 0010

If you are unable to dial UK 03000 numbers : +44 (0) 203 875 4669

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday) (UK local time)

You can use these contact details if you need help with one of the following:

• Applying for a visa to come to the UK
• Updates on the progress of your application
• Technical issues with your application
• A mistake you made with your application
• Issues accessing your account
• Issues making a payment to UKVI

Send an enquiry to UK Visas and Immigration outside the UK

To email UKVI from outside the UK, you will be required to pay £2.74 via credit or debit card. This cost includes the initial email and any follow-up emails.

You can expect to receive a response within five working days. Please be aware that the staff in the contact centre organisations are not involved in the decision of your application.

Contact UKVI with your query via online portal .

Contact the Home Office/ UKVI in a language other than English

Phone number : +44 (0) 300 790 6268

Opening hours :

• Arabic (05:00 – 13:00, Sunday to Thursday, UK local time)
• Cantonese (01:00 – 09:00, Monday to Friday, UK local time)
• French (09:00 – 17:00, Monday to Friday, UK local time)
• Hindi (04:00 – 12:00, Monday to Friday, UK local time)
• Mandarin (01:00 – 09:00, Monday to Friday, UK local time)
• Russian (06:00 – 14:00, Monday to Friday, UK local time)
• Spanish (13:00 – 01:00, Monday to Friday, UK local time)

Take the first step. Request a Fact Finding + Expert Consultation

How to get in contact with the Home Office for online help

If you have any of the below problems and you want to get in touch with the Home Office from inside the UK, you should email the online support team at:  [email protected]

• Problems with your online application
• Changing details you submitted in your online application
• Problems entering your sponsor licence number online
• Technical support with error messages on your online application
• Accessing your UKVI account

To get help with your application from the Home Office support team, you should:

• Write an email including your name and the nature of your immigration query/ application
• Include a detailed description of the problem
• Include screenshots of the issue(s) if possible
• Email  [email protected]
• You can usually expect a reply to your report within one working day

UK Home Office social media accounts

It is also possible to access information and contact details for the Home Office via their online platforms, including the following:

• Home Office Facebook page
• Home Office Twitter account
• Home Office Instagram account
• Home Office YouTube channel
• Home Office LinkedIn page
• Home Office Media blog

Please note that not all accounts are monitored for communication purposes. If you want to contact the UK Home Office, it is advised to use some of the above contact methods.

What is the Home Office address?

The main UK Home Office is located at the following address:

2 Marsham Street,

United Kingdom

There are also a number of Service and Support Centres (SSCs) located around Britain for the purposes of serving individuals with visa or immigration applications. The SSCs are located in the followng locations:

• Her Majesty’s Passport Office,
• Law Society House,
• 90-106 Victoria Street,
• General Buildings,
• 1 st  Floor,
• 31-33 Newport Road,
• Lunar House,
• 40 Wellesley Road,
• Festival Court 1,
• 200 Brand Street,

The Capital Building,

• 6 Union Street,
• Liverpool, L3 9PP

Peterborough

• Aragon Court,
• Northminster Road,
• Peterborough,
• Vulcan House
• Riverside Entrance,
• 6 Millsands,
• Dominion Court,
• 41 Station Rod,
• Birmingham,

How much does it cost to speak to someone at the Home Office?

The Home Office charges a different fee depending on where you are and whether you want to phone or email your query.

Cost of contacting the Home Office outside the UK

• International Contact Centre – Email service (per query) : £2.74
• International Contact Centre – Telephone helpline (per minute) : £0.69

Cost of contacting the Home Office inside the UK

• Phone numbers beginning with 030 : Landlines (per minute): up to £0.10
• Phone numbers beginning with 030 : Mobile phones (per minute): £0.3 – £0.40
• Phone numbers beginning with 02 : Landlines (per minute): £0.16
• Phone numbers beginning with 02 : Mobile phones (per minute): £0.3 – £0.65
• Phone numbers beginning with 0800/ 0808 : Freephone service (no cost)
• Email service in the UK  – No charge

What is the Home Office contact number for BRP?

There is no direct line to the Home Office for a BRP application, but the process of contacting their outsourced company is outlined below:

If you intend to come to the UK for period of longer than six months, you may be required to hold a  Biometric Residence Permit  (BRP) as proof of your immigration status.

You must collect your BRP within ten days of arriving in the UK (if you applied outside the UK). However, this timeline may be impacted by the COVID-19 pandemic.

If you applied inside the UK, your BRP will be delivered by a  courier service (TNT).  If you need to contact BRP delivery team, you can call the below number:

• TNT (Courier Service delivering the BRP) : +44 (0) 345 608 0630

It is recommended to contact TNT about your BRP if it has not arrived within ten days of receiving your decision letter, or if you wish to track or rearrange the delivery of the permit.

You should only contact the Home Office about your BRP if the following applies:

• You have already contacted TNT and they were unable to help
• You cannot track your delivery with a consignment number

Use the  BRP service page to speak to the Home Office  if the above situations apply to your case.

If you applied outside the UK and you intend to collect your BRP at a post office, you can use the  post office general enquiries page  if you need to speak with a customer service representative.

What is the contact number for a British citizenship application?

The email address for British naturalisation, registration, and citizenship applications is  [email protected] .

Once you have submitted an application for British citizenship to UKVI, you can expect to wait for between three and four months for a decision.

When you submit your citizenship application, you may be asked to submit your biometric information and supporting documents via the  UK Visa and Citizenship Application Service  (UKVCAS) website.

You should not contact UKVCAS about your citizenship application. You can contact UKVI using the general contact number inside the UK or outside the UK.

You can use your UKVCAS account to do the following:

• Book an appointment to enrol your biometric information
• Submit your supporting documents to be verified
• Purchase additional visa application services

If you need help with booking an appointment, uploading documents, requesting an access code, or information about a service, you can contact UKVCAS directly.

• UKVCAS telephone helpline inside and out the UK : +44 (0) 844 8920 232
• Opening hours : 09:00 – 17:30 (Monday to Friday)
• Cost : £0.04 per minute plus your phone provider’s charges

What is the Home Office travel document contact number?

You may need to apply to the Home Office for a travel document if you have leave to remain in the UK for less than six months. Currently, there is no Home Office contact number for a travel document application.

However, to apply for the travel document, you must do the following:

• Complete the  travel document online application form
• Send your supporting documents by post

During the application, you will be given a document checklist and a postal address to send your application.

If you need to travel urgently on the basis of compassionate reasons (e.g., illness, death, or urgent medical reasons), you can email the Home Office at the following email address:

• Home Office travel document enquiries:  [email protected]
• Put ‘New Application Enquiry – Urgent Compassionate Care’ and your name as the subject line

How can IAS help me?

IAS is a highly regarded immigration law firm with a proven track record of successfully helping our clients with their goals.

We listen to the needs of all clients and make expert recommendations based on current immigration laws and rules. We work tirelessly on your behalf to help you with your case, no matter how complex.

You can expect to work one-on-one with an experienced immigration lawyer who will do the following:

• Assess your eligibility for your chosen immigration route
• Advise on your suitability for the route
• Make recommendations for you or family members to help you acheive your goals
• Provide you with a bespoke document checklist of supporting documents
• Complete your application in full to the highest standards
• Liaise with the Home Office on your behalf while your application is pending
• Advise you on next steps when a decision has been reached.

Your lawyer will speak to the Home Office on your behalf, meaning that you don’t have to worry about contacting UKVI. Working with an immigration lawyer does not guarantee a successful decision, but it can significantly reduce the work involved in an immigration application.

To get started, speak to a member of our friendly and professional client care team today. Your qualified and accredited immigration lawyer can advise you on the best route based on your circumstances to get started as quickly as possible.

Call us today on  0333 305 9272  or use the online contact form to request a callback. We look forward to helping you with your case.

Table of Contents

Need help with an immigration issue? Book a one-to-one advice session with one of our legal caseworkers.

We can complete your visa application on your behalf, taking the stress and hassle out of the process.

Need to submit an application quickly? We can help you complete and send it off in as little as 24 hours.

Ensure you have the greatest chance of a successful appeal with our legal support and guidance.

Frequently Asked Questions

Can you email ukvi.

In general, it is very difficult to directly contact UKVI via email. However, there are some routes you can take, and you can email UKVI at the following addresses.

Ultimate list of available Home Office email addresses:

• General enquiries :  [email protected]
• Technical support with your online application :  [email protected]
• Coronavirus immigration helpline :  [email protected]
• Complaints :  [email protected]
• Employers of foreign nationals :  [email protected]
• Education institution sponsoring foreign students :  [email protected]
• Travel document enquiries:   [email protected]
• British citizenship enquiries:  [email protected]

Note that staff in the contact centre cannot give you immigration advice, and may not give you information on the progress of your application. They may be able to give you the contact details of the department you have applied to.

It can be very difficult to get a response from the Home Office or UKVI about your application.

If you choose to work with an immigration lawyer, they can assist you with UK visas and applications by liaising directly with the Home Office on your behalf.

How can I contact the London Home Office?

The contact details for the London Home Office are listed below:

Phone number : +44 (0) 207 0354 848

Email address :  [email protected]

Postal address :

Direct Communications Unit,

How can I contact the Liverpool Home Office?

You can send a letter communication directly to the Liverpool head office if your query is non-urgent. Alternatively, use the phone or email methods below.

Phone number:  +44 (0) 333 3445 675

UK Visas and Immigration (UKVI),

New Hall Place,

6 Union Street

How do I contact the Home Office to complain?

The quickest way to complain to the Home Office is to email your complaint to  [email protected]  or submit a complaint on the  online complaints form .

Include the following information in your email:

• All your personal contact details (name, address, phone number, email address, reference number (where relevant)
• Full details of the nature of your complaint (include dates, times, locations, individuals, etc)
• Names of staff involved
• Details of witnesses (where relevant)
• Copies of relevant supporting documents (where relevant)
• Home Office reference details (where relevant)

There are many reasons why you may need to contact the Home Office with a complaint.

You can read more about the complaints process on the  Home Office complaints page .

You can contact the complaints team if the following applies:

• You want to submit a complaint about the service you received
• You want to complain about the professional conduct you experienced
• The incident in question happened within the last three months

If you are unhappy with a decision issued by the Home Office, you may have recourse to some of the below options:

• Apply for an adminstrative review
• Reuqest a judicial review 
• Appeal a Home Office decision
• Submit a pre-action protocol for judicial review

Additionally, you can contact related departments if you wish to submit complaints to the following:

• UK Border Force
• Disclosure and Barring Service
• HM Passport Office
• Home Office

You can expect a response to your complaint within 20 working days. If your case requires additional time to investigate, you will be informed of this.

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What time the 2024 solar eclipse started, reached peak totality and ended

By Sarah Maddox

Updated on: April 9, 2024 / 5:04 AM EDT / CBS News

The 2024 solar eclipse will be visible across North America today. As the moon's position between the Earth and sun casts a shadow on North America, that shadow, or umbra, will travel along the surface from west to east at more than 1,500 miles per hour along the path of totality . 

That means the eclipse will start, peak and end at different times — as will the moments of total darkness along the path of totality — and the best time to view the eclipse depends on where you are located. Some places along the path will have more totality time than others.

In Texas, the south-central region had clouds in the forecast , but it was better to the northeast, according to the National Weather Service. The best eclipse viewing weather was expected in New Hampshire, Vermont and Maine, as well as in Canada's New Brunswick and Newfoundland.

What time does the 2024 total solar eclipse start?

The total solar eclipse will emerge over the South Pacific Ocean before the shadow falls across North America, beginning in parts of Mexico. The path of totality , where onlookers can witness the moon fully blocking the sun (through eclipse viewing glasses for safety ), is expected to first make landfall near the city of Mazatlán around 9:51 a.m. MT. 

The total solar eclipse will cross over the U.S.-Mexico border into Texas, where it will emerge over Eagle Pass at 12:10 p.m. CT and then peak at about 1:27 p.m. CT.

In Dallas, NASA data shows the partial eclipse will first become visible at 12:23 p.m. CT and peak at 1:40 p.m. CT. The next states in the path of totality are Oklahoma and Arkansas, where the eclipse begins in Little Rock at 12:33 p.m. CT. 

Cleveland will see the beginning of the eclipse at 1:59 p.m. ET. Darkness will start spreading over the sky in Buffalo, New York, at 2:04 p.m. ET. Then, the eclipse will reach northwestern Vermont, including Burlington, at 2:14 p.m. ET. Parts of New Hampshire and Maine will also follow in the path of totality before the eclipse first reaches the Canadian mainland  at 3:13 p.m. ET.

Although the experience won't be exactly the same, viewers in all the contiguous U.S. states outside the path of totality will still be able to see a partial eclipse. Some places will see most of the sun blocked by the moon, including Washington, D.C., where the partial eclipse will start at 2:04 p.m. ET and peak at about 3:20 p.m. ET.

In Chicago, viewers can start viewing the partial eclipse at 12:51 p.m. CT, with the peak arriving at 2:07 p.m. CT.  In Detroit, viewers will be able to enjoy a near-total eclipse beginning at 1:58 p.m. ET and peaking at 3:14 p.m. ET.

New York City will also see a substantial partial eclipse, beginning at 2:10 p.m. ET and peaking around 3:25 p.m. ET.

In Boston it will begin at 2:16 p.m. ET and peak at about 3:29 p.m. ET.

The below table by NASA shows when the eclipse will start, peak and end in 13 cities along the eclipse's path.

What time will the solar eclipse reach peak totality?

Millions more people will have the chance to witness the total solar eclipse this year than during the last total solar eclipse , which was visible from the U.S. in 2017. 

The eclipse's peak will mean something different for cities within the path of totality and for those outside. Within the path of totality, darkness will fall for a few minutes. The longest will last more than 4 minutes, but most places will see between 3.5 and 4 minutes of totality. In cities experiencing a partial eclipse, a percentage of the sun will be obscured for more than two hours.

Mazatlán is set to experience totality at 11:07 am PT. Dallas will be able to see the moon fully cover the sun at 1:40 p.m. CT. Little Rock will start to see the full eclipse at 1:51 p.m. CT, Cleveland at 3:13 p.m. ET and Buffalo at 3:18 p.m. ET. Totality will reach Burlington at 3:26 p.m. ET before moving into the remaining states and reaching Canada around 4:25 p.m.

Outside the path of totality, 87.4% of the sun will be eclipsed in Washington, D.C. at 3:20 p.m. ET, and Chicago will have maximum coverage of 93.9% at 2:07 p.m. CT. New York City is much closer to the path of totality this year than it was in 2017; it will see 89.6% coverage at 3:25 p.m. EDT. 

Detroit is another city that will encounter a near-total eclipse, with 99.2% maximum coverage at 3:14 p.m. ET. Boston will see 92.4% coverage at 3:29 p.m. ET.

What time will the solar eclipse end?

The eclipse will leave continental North America from Newfoundland, Canada, at 5:16 p.m. NT, according to NASA.

At the beginning of the path of totality in Mazatlán, the eclipse will be over by 12:32 p.m. PT, and it will leave Dallas at 3:02 p.m. CT. The eclipse will end in Little Rock at 3:11 p.m. CT, Cleveland at 4:29 p.m. CDT and Buffalo at 4:32 p.m. ET. Burlington won't be far behind, with the eclipse concluding at 4:37 p.m. ET.

Meanwhile, the viewing will end in Chicago at 3:21 p.m. CT, Washington, D.C. at 4:32 p.m. ET, and New York City at 4:36 p.m. ET. 

In Detroit, the partial eclipse will disappear at 4:27 p.m. ET, and in Boston, it will be over at 4:39 p.m. ET.

How long will the eclipse last in total?

The total solar eclipse will begin in Mexico at 11:07 a.m. PT and leave continental North America at 5:16 p.m. NT. From the time the partial eclipse first appears on Earth to its final glimpses before disappearing thousands of miles away, the celestial show will dazzle viewers for about 5 hours, according to timeanddate.com . 

The length of the total solar eclipse at points along the path depends on the viewing location. The longest will be 4 minutes and 28 seconds, northwest of Torreón, Mexico. Near the center of the path, totality takes place for the longest periods of time, according to NASA.

Spectators will observe totality for much longer today than during the 2017 eclipse , when the longest stretch of totality was 2 minutes and 32 seconds.

The moon's shadow seen on Earth today, called the umbra, travels at more than 1,500 miles per hour, according to NASA. It would move even more quickly if the Earth rotated in the opposite direction.

What is the longest a solar eclipse has ever lasted?

The longest known totality was 7 minutes and 28 seconds in 743 B.C. However, NASA says this record will be broken in 2186 with a 7 minute, 29 second total solar eclipse. The next total solar eclipse visible from parts of the U.S. won't happen until Aug. 23, 2044.

Sarah Maddox has been with CBS News since 2019. She works as an associate producer for CBS News Live.

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