klm travel updates

Travel alerts

Check all travel alerts that may affect your journey. Last updated on Wednesday 8 May 2024, 11:15 (Amsterdam time)

Latest alerts and rebooking policies

Beirut - security situation.

We have updated our rebook policy to offer commercial flexibility for customers with original ticket issuance on or before 14 April 2024.

Rebooking and requesting a refund

If you have booked a flight to, from or via Beirut (BEY) from 14 April 2024 up to and including 22 April 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before 14 April up to and including 22 April 2024. Does your original flight depart on 14 April up to and including 22 April 2024 to, from or via Beirut (BEY), then your new departure date should be before or on 29 April 2024. You can rebook your flight at the latest on 29 April 2024. Please see below options and rules:

1. Rebook to a different travel date

If you want to rebook your flight to a different travel date, please note that:

• You can only change your travel dates for free if the same booking class is available as mentioned on your original ticket. However, a fare difference may still apply.
• You can use the full value of your original ticket price for your new flight.
• Your new departure date should be before or on Saturday 29 April 2024.

Travel voucher

If, instead, you requested a travel voucher, please note that:

• Your travel voucher is valid for 1 year from the date of issue.
• You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on the KLM and Air France websites.
• You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

• Request a voucher

Tel Aviv - Security Situation (1-5 April 2024)

As of Monday 1 April 2024, KL Operations to/from TLV have been resumed (including a technical stopover at LCA for crew change). Therefore, customers with ticket issuance as of Sunday 31 March 2024, are excluded for voluntary rebook options. This update guarantees commercial flexibility for customers with original ticket issuance on or before Saturday 30 March 2024.

If you have booked a flight to, from or via Tel Aviv (TLV) on Wednesday 21 February up to and including Sunday 19 May 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 30 March 2024.

Does your original flight depart on Wednesday 21 February up to and including Sunday 19 May 2024 to, from or via Tel Aviv (TLV), then your new departure date should be before or on Sunday 19 May 2024. You can rebook your flight at the latest on Sunday 19 May 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

• You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
• Your new departure date should be before or on Sunday 19 May 2024.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

• You can request a travel voucher that will be valid for one year from the date of issue.
• You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
• Request a travel voucher
• Request a refund

Crisis in Ukraine

Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.

Read more about the current situation in Ukraine on the website of the Dutch government

Impacted routes

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.

Curious about which COVID-19 measures are still in place or need to change your travel plans because of COVID? We’ve listed all information you might need.

Check travel requirements

What you can do yourself

Do you want to adjust your travel plans? We recommend making use of the self-service options.

Need our help?

If you’re encountering problems with our self-service tools, feel free to contact us. We’ll do what we can to help you as quickly as possible. Unfortunately, waiting times might be long.

Please share your booking code and last name so we can help you faster, but only via private messages.

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KLM operating direct flights to 162 destinations this winter

KLM’s new winter schedule goes into effect on 31 October and is valid until 26 March 2022. As more and more travel restrictions are eased, KLM will be able to increase capacity again this winter and, as a result, plans to operate direct flights from Amsterdam to 162 different destinations, 72 intercontinental and 90 within Europe.

Intercontinental: More flights to the US, Caribbean

KLM has resumed operating services to almost its entire pre-Covid network (one destination excepted). Intercontinental flights will be operating at around 75% of capacity this winter compared to winter 2019.

Now that vaccinated European travellers will again be welcome in the United States starting 8 November, KLM will expand capacity to various US destinations. The number of flights to Atlanta, for example, will almost double to 12 a week, and there will be 11 weekly flights to New York JFK this winter. KLM will also serve Las Vegas and Miami this winter, both three times a week. Service to Minneapolis, which resumed in the summer, will also continue this winter with three weekly flights.

KLM began noticing a sharp rise in demand for travel to the Caribbean part of the Kingdom of the Netherlands this summer. That is why the airline is also expanding capacity to the Caribbean and will double the number of flights to Curaçao to 14 a week. It will also boost daily capacity on the route to Aruba and Bonaire by deploying a Boeing 777-300ER, its largest passenger aircraft. To meet anticipated demand during the Christmas holiday season, KLM is planning three additional weekly flights to these islands, bringing the total number of weekly flights to Aruba and Bonaire to ten by the end of the year.

The KLM network is also showing signs of recovery in South America, with four flights a week to San José and Liberia in Costa Rica (up from two last winter) and daily service to Panama City. Capacity on the route to Paramaribo will also increase considerably this winter, with four weekly flights (compared to one last winter due to strict travel restrictions). KLM’s longest scheduled service, non-stop from Amsterdam to Santiago de Chile, will continue this winter with three weekly flights.

This winter will see the introduction of four entirely new destinations: Mombasa, Cancún, Port of Spain and Bridgetown. The first flight to Cancún in Mexico will take off on 2 November, with five weekly flights during the Christmas holiday season. This will bring the total number of weekly KLM flights to Mexico to 12. The first (combined) flight to Port of Spain in Trinidad & Tobago and Bridgetown in Barbados took off on 16 October and will eventually operate three times a week. Scheduled service to Mombasa in Kenya is expected to commence in early December; KLM is currently in the process of obtaining the necessary flight permits from the Kenyan authorities.

KLM’s Asian network is still hampered by travel restrictions. As a result, demand for these flights lags behind those for other regions. The demand for cargo transport to and from Asia remains high, however, allowing KLM to continue serving many of its destinations this winter season.

In Europe, KLM is meeting the sharp rise in demand for both holiday and business travel. New destinations such as Zagreb and Poznan proved popular soon after their introduction this summer and KLM plans to continue operating these services this winter. With their addition, the number of European destinations served by KLM will in fact exceed that of winter 2019.

In many cases, the number of flights to European destinations is still slightly down on pre-Covid-19 figures. KLM is operating at about 84% of its European network capacity. Even so, the airline is once again serving Europe’s major cities, including Berlin, London, Munich and Paris, at least five times a day. This makes KLM’s winter schedule, with more flights than in the summer, attractive for the growing number of European business travellers. By increasing the number of flights in Europe, KLM will once again be able to connect many European locations through Amsterdam Schiphol, boosting the airport’s status as a global hub.

“After more than 18 months, more and more borders are reopening and we are well on the road to recovery. KLM is delighted that we can once again offer passengers so many destinations. We look forward to doing what we do best: bringing people together. Travel is all about personal connections, and that’s what KLM stands for!”

Where can I fly tool

KLM appreciates how difficult it can be to plan a trip during the Covid-19 pandemic. Travel rules and restrictions are changing constantly and vary from country to country, making it more important than ever for travellers to have the most up-to-date information when planning a journey. That is why KLM is offering an interactive “Where can I fly to?” map showing current travel requirements for every country in KLM’s network. The map displays travel requirements based on travellers’ country of departure and vaccination status, so they can choose their next destination at a glance.

In addition to this service, KLM advises Dutch travellers to consult www.wijsopreis.nl for up-to-date travel advisories issued by the Dutch government.

KLM: Outstanding hygiene standards, flexible bookings and five stars from passengers

KLM sets the highest possible standards for hygiene before, during and after flights. It has been awarded the APEX Health Safety Diamond Award and the Skytrax COVID-19 Airline Excellence Award, recognition of its industry leadership in hygiene and health safety.

KLM also offers customers maximum flexibility when it comes to booking, changing or cancelling trips. Yet another feather in KLM’s cap is that it has retained its five-star APEX product and service rating, based on evaluations by passengers worldwide.

At the moment, the destinations, flights and capacities described above are valid for the months of November and December. Given the many travel restrictions that remain and their unpredictability, changes may be necessary from January onwards.

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REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

KLM introduces interactive map with up-to-date COVID-19 information

Initiatives | Pre-travel // Oct 2021

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KLM has introduced a new interactive COVID-19 map, displaying current travel requirements for destinations in its network.

The map displays travel requirements based on the customer’s country of departure and vaccination status.

To start planning a trip, customers can go to the ‘Where can I fly to?’ map on KLM’s website and fill in the airport or country of departure. They can then move around the interactive map to view the most up-to-date travel requirements for KLM destinations.

Customers who have been vaccinated can click on the “I am fully vaccinated” button to view travel requirements suited to their status. Once they select a destination, they are directed to KLM’s TravelDoc website, where they can view detailed travel requirements for that location.

In addition, KLM says that it offers customers maximum flexibility when it comes to booking, changing or cancelling their trips.

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Travel alerts

Check all travel alerts that may affect your journey. Last updated on Wednesday 8 May 2024, 11:15 (Amsterdam time)

Latest alerts and rebooking policies

Beirut - security situation.

We have updated our rebook policy to offer commercial flexibility for customers with original ticket issuance on or before 14 April 2024.

Rebooking and requesting a refund

If you have booked a flight to, from or via Beirut (BEY) from 14 April 2024 up to and including 22 April 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before 14 April up to and including 22 April 2024. Does your original flight depart on 14 April up to and including 22 April 2024 to, from or via Beirut (BEY), then your new departure date should be before or on 29 April 2024. You can rebook your flight at the latest on 29 April 2024. Please see below options and rules:

1. Rebook to a different travel date

If you want to rebook your flight to a different travel date, please note that:

• You can only change your travel dates for free if the same booking class is available as mentioned on your original ticket. However, a fare difference may still apply.
• You can use the full value of your original ticket price for your new flight.
• Your new departure date should be before or on Saturday 29 April 2024.

Travel voucher

If, instead, you requested a travel voucher, please note that:

• Your travel voucher is valid for 1 year from the date of issue.
• You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights offered on the KLM and Air France websites.
• You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

• Request a voucher

Tel Aviv - Security Situation (1-5 April 2024)

As of Monday 1 April 2024, KL Operations to/from TLV have been resumed (including a technical stopover at LCA for crew change). Therefore, customers with ticket issuance as of Sunday 31 March 2024, are excluded for voluntary rebook options. This update guarantees commercial flexibility for customers with original ticket issuance on or before Saturday 30 March 2024.

If you have booked a flight to, from or via Tel Aviv (TLV) on Wednesday 21 February up to and including Sunday 19 May 2024, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Saturday 30 March 2024.

Does your original flight depart on Wednesday 21 February up to and including Sunday 19 May 2024 to, from or via Tel Aviv (TLV), then your new departure date should be before or on Sunday 19 May 2024. You can rebook your flight at the latest on Sunday 19 May 2024. Please see below options and rules:

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

• You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
• Your new departure date should be before or on Sunday 19 May 2024.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

• You can request a travel voucher that will be valid for one year from the date of issue.
• You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
• Request a travel voucher
• Request a refund

Crisis in Ukraine

Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.

Read more about the current situation in Ukraine on the website of the Dutch government

Impacted routes

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.

Curious about which COVID-19 measures are still in place or need to change your travel plans because of COVID? We’ve listed all information you might need.

Check travel requirements

What you can do yourself

Do you want to adjust your travel plans? We recommend making use of the self-service options.

Need our help?

If you’re encountering problems with our self-service tools, feel free to contact us. We’ll do what we can to help you as quickly as possible. Unfortunately, waiting times might be long.

Please share your booking code and last name so we can help you faster, but only via private messages.

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Keyamo calls on Air France-KLM to lower ticket prices for Nigerian travellers

The Minister of Aviation and Aerospace Development, Mr. Festus Keyamo

The Minister of Aviation and Aerospace Development, Festus Keyamo, has urged Air France-KLM to reduce ticket prices for Nigerian travellers to make air travel more accessible and affordable.

This request was presented during a meeting with the Air France-KLM delegation, which included Country Manager Christine Quantin, Key Account Manager of the Commercial Division Antonia Umunna, and Deputy Station Manager Damilola Ogunseye.

The details of this meeting were captured in a statement released by Mr. Tunde Moshood, the Minister’s Special Adviser on Media and Communications, in Lagos on Monday.

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Minister affirms commitment to net zero carbon in Nigerian aviation sector

Keyamo emphasized his administration’s open-door policy and collaboration with airlines to improve travel access, urging Air France-KLM to match their Nigerian ticket prices with those in neighbouring regions for competitive pricing.

The Air France-KLM team praised Minister Keyamo’s successful fund repatriation efforts, which reflect his commitment to resolving challenges in Nigeria’s aviation sector. They commended his role in improving collaboration with aviation regulatory agencies and lauded the upgraded facilities at Murtala Muhammed International Airport, particularly wing E.

Additionally, Air France-KLM announced the introduction of their new Airbus A330/A350 aircraft, reinforcing their commitment to upgrade air travel in Nigeria with state-of-the-art services to enhance the flight experience for Nigerian travelers.

Recommended reading: FG committed to promoting sustainable air travel through satellite technology – Minister

What you should know.

• For an extended period of time, foreign airlines stopped offering low-priced tickets on Nigerian routes after millions of dollars in ticket revenue became trapped within the country, resulting in significantly higher fares for Nigerian travelers compared to neighboring countries.
• In March 2024, the Central Bank of Nigeria (CBN) addressed this issue by clearing the backlog of unremitted ticket revenues , an effort highlighted by Minister of Aviation Keyamo.
• Despite the CBN’s efforts, the reduction in fares charged to Nigerian travelers by these airlines was not substantial, leading the Nigerian Civil Aviation Authority (NCAA) to establish a committee to tackle the high international airfare costs. This committee was charged with analyzing all factors affecting airfare prices and finding ways to lower them.
• Following the committee’s recommendations and subsequent negotiations, the NCAA reported a major breakthrough: most international airlines agreed to reduce their ticket prices for Nigerian travelers.
• The most significant reduction came on the Lagos-London route when Air Peace introduced fares much lower than those of foreign airlines, which in turn forced these airlines to lower their prices even further. Air Peace Chief Executive Officer (CEO) Allen Onyema described this tactic as an attempt by foreign airlines to drive Air Peace out of business, accusing them of pricing tickets below their break-even points.

Recommended reading: Keyamo, others in France to secure private sector investment in aviation industry  

Caleb Obiowo

Caleb Obiowo has a degree in Urban and Regional Planning from the University of Uyo. With over three years of experience writing about a range of topics, Caleb is dedicated to educating his audience through useful content. He is currently an analyst at Nairametrics focused on exploring the Nigerian transportion, construction, and real estate sectors, among others.

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