travel voucher terms and conditions virgin atlantic

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Our new direct Virgin Atlantic service commences 22nd October 2023.

Please remember when searching for your holiday to add an additional night, as we operate an overnight service on our outbound flight.

i.e. For a 7 night holiday please search for 8 nights.

Our new direct Virgin Atlantic service commences 30th October 2023.

We will operate from London Heathrow four times a week on Mondays, Tuesdays, Thursdays and Saturdays.

Our seasonal Virgin Atlantic service with up to 4 direct flights, will operate until the 19th May 2024.

Our seasonal direct service will recommence on the 28th October 2024.

Our Virgin Atlantic service operates on Mondays, Wednesdays and Sundays.

Flights include a short touchdown in Barbados.

Our Virgin Atlantic service operates on Tuesdays, Fridays and Saturdays until 29th March 2024. From the 2nd April, this service will reduce to Tuesdays and Saturdays.

Our seasonal service will recommence on the 29th October 2024, with flights operating on Tuesdays, Fridays and Saturdays

Our seasonal Virgin Atlantic service with up to 3 direct flights, will operate until the 11th May 2024. Flights will commence from 23 May 2024 - 24th October 2024 on Thursdays and include a short touchdown.

Our seasonal direct service will recommence on the 29th October 2024.

Daily direct flights from London Gatwick to New York with our partner airline, Delta, operates between 10th April and 26th October 2024.

Our Virgin Atlantic service with direct flights, will operate on Wednesdays and Sundays until the 30th March 2024.

Our direct service will operate on Tuesdays and Thursdays from the 2nd April 2024.

1 room / 2 adults

Please enter all child ages

There must be 1 adult per child under two years of age travelling, please adjust your passenger number

To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978

Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. Drivers between 21 and 24 years of age may be subject to additional costs.

Voucher Terms and Conditions

Covid flexible booking policy – terms and conditions.

• Vouchers are available for customers who wish to  cancel a Virgin Atlantic Holidays booking departing up to 31st August 2022.
• Vouchers can be used as full or part payment for new Virgin Atlantic Holidays bookings, to depart by no later than 31st December 2023.
• The new booking must be for future travel on different dates to the original booking. It cannot be used for the original dates of travel.
• All amendments to bookings must be cancelled in exchange for a voucher at least four weeks prior to travel.
• Vouchers can be used against both existing and new bookings, subject to date restrictions in points 1 and 2.
• Vouchers are non-refundable and non-transferable. They cannot be exchanged for cash or refund.
• Voucher value will be the same as the amount paid for the original holiday booking.
• Virgin Atlantic Holidays will refund any cost difference between the original holiday booking and the new holiday booking on a non-refundable voucher, only where there is a decrease in value.
• Any increase in the cost of the new holiday will have to be paid for at the time of re-booking, or no later than 12 weeks before departure whichever is the sooner.
• Vouchers will be issued to the lead customer on the booking only. If any other parties have made payments towards the booking, the lead customer confirms that they have authority from those individuals to request a Voucher. Virgin Atlantic Holidays will not accept any liability to any other individuals on the booking in relation to sums paid for the holiday once a voucher has been selected by the lead customer.
• The value of any non-changeable aspects of the original holiday booking will be deducted from the voucher value. Note that bookings based on airlines other than Virgin Atlantic or Virgin Atlantic codeshare flights may be subject to change fees.
• Voucher can only be redeemed over the telephone or in a Retail Store quoting your original holiday booking reference.
• The value of your voucher will be held on your original holiday booking for use against your future holiday booking.
• The value of your voucher will be shown on the holiday cancellation invoice.
• All new holiday bookings will be subject to Virgin Atlantic Holidays Booking terms and conditions.
• Voucher is not ATOL protected or ABTA bonded.

For full Virgin Atlantic Holidays Terms and Conditions,  please click here

God Save The Points

Elevating your travel

Virgin Atlantic Travel Vouchers & Refunds Guide (2020)…

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While some have chosen to block or hide customers right to refund, others are getting creative – giving passengers a reason to help keep the airlines cash flowing. Aer Lingus kicked it off with a 10% boost to your ticket value, and now Virgin Atlantic is adding a gamified element, with unique offers for each type of ticket, if you go for the voucher.

For European airlines, the rules are quite simple. If your flight is cancelled by the airline, you are entitled to a full refund. Obviously, in a time of crisis, the airlines would love for customers to take the voucher option, for future travel.

If you are comfortable enough financially to do so, it can be a nice way to support an airline through tough times, if you’re a fan.

The airline has quietly rolled out a series of incentives to keep customers from withdrawing cash, including upgrades, extra miles and even money to spend at the airport. Passengers are receiving offers based on their current booking class. One reader messaged this morning to note their booking in economy was offered…

• an upgrade to economy delight
• 4,000 bonus miles per person, per flight
• £25 voucher to spend at the airport

To get passengers back into the skies later this year, rock bottom fares are expected, and having an upgrade, extra miles and other perks is valuable, particularly if you can find the same fare, or better yet, one even lower!

It’ll be really interesting to see what sort of offers are being dished out for Premium and Upper Class, so please leave a comment with the offers you receive! Passengers will always remember how they were treated during these times, and it’s nice to see another airline taking a positive approach to hard times.

Curious who’s been naughty, and who’s been nice with refunds? Here’s the master list .

Gilbert Ott

Gilbert Ott is an ever curious traveler and one of the world's leading travel experts. His adventures take him all over the globe, often spanning over 200,000 miles a year and his travel exploits are regularly... More by Gilbert Ott

Join the Conversation

This is amazing

Not buying Virgin Atlantic is one of the good guys……….they have refused to answer my request to cancel a mileage ticket on ANA and return the miles. It is ridiculous to keep saying only if my flight is within 72 hours………..no more miles transfers to Virgin for me!

It would be nice if they could simply be transparent upfront. Navigating the crap virgin Atlantic website is constantly infuriating. They just have some generic “we are here to help” rubbish on their site.

Unless Richard Branson puts a lot more than 250 million into the airline it’s looking like they will be in administration within 3 months. I am already thinking about cashing out my points stash to Eurostar.

Is Virgin Atlantic obliged to notify me when I become entitled to a voucher (i.e. have spent over £19k on a Virgin Atlantic + credit card? ) I passed this mark several months, ago, but heard nothing at the time or since. Also, does the entitlement to this voucher expire, and if so, when?

Sorry, that should read £10k on my previous post

Could I use the balance of my Virgin Atlantic coupon to book another flight?

I’d certainly think so.

Today I redeemed a travel voucher for an upper class return ticket that was meant to fly in January. Received my travel voucher and an extra £240 per ticket as a gift.

On Jan 16, 2020 I booked a flight with Virgin Atlantic for October, 2020. San Francisco to LHR non stop. Booking reference: DZ3PYT.

The flight was cancelled by Virgin Atlantic due to Covid. As the same event for which I had planned the trip has been rescheduled I have reserved new flight for 26 Aug. 2022. Booking reference CIIXLV . Can I still apply the $921, or can I have a refund for the cancelled flight?

I paid $941

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9 replies to this topic

Are there terms and conditions attached to the credit?

It may seem obvious (and perhaps you have already done so) but have you asked Virgin Atlantic? I think they will be the best people to answer redemption questions.

If still struggling you could try posting over at http://www.v-flyer.com as there are VS staff and regular flyers on there.

terms and conditions of the voucher are on their website https://help.virginatlantic.com/gb/en/contact-forms/travel-voucher.html

The format to use an existing voucher is no longer on any Virgin websites

As already said, contact VS and get it on an Official basis - I would email them so you get the answer in writing.

Many Thanks for your reply. We contacted Virgin on several occasions but using the Upper class voucher, there was only an upper class out and economy back.

Can you use Virgin Atlantic voucher on Virgin America?

I would not have thought so given that the companies are unrelated - Virgin America is owned by Alaska Air

Can you combine two Virgin Atlantic vouchers, as in can transfer your voucher amount to another person?

best read the link in post 2 - the rules are all laid out there

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How to book companion reward seats with Virgin Atlantic

If you've booked your next flight, or you're looking to book one, and you want to take your favourite person with you, you can do just that by spending your Virgin Points. 

With so many sublime destinations to travel to with Virgin Atlantic , why not experience them with someone else? Whether you want to shop ‘til you drop and explore ‘til your feet hurt in New York , or chase the sunshine to Barbados , Virgin Atlantic has it all. 

You can book an Economy Classic, Premium or Upper Class companion seat for a loved one, so learn how to do it, and get globe-trotting with a special someone. 

How to earn a companion reward seat

Virgin Atlantic offers three main types of Companion Rewards: 

Standard Companion Seats – this permits a companion to travel with a Flying Club member at a preferential points rate plus taxes, fees and surcharges.

Gold Renewal Companion Reward – this allows a companion to travel points free, however taxes, fees and surcharges are payable. 

Credit Card Companion Reward – as part of the Virgin Atlantic Reward and Reward + Credit Card, a companion can travel points free, but taxes, fees and surcharges are payable.You can earn a companion reward if you spend £20,000 in a year on the Virgin Atlantic Reward Credit Card, or £10,000 in a year on the Virgin Atlantic Reward+ Credit Card. 

You, as the Flying Club member, need to travel on the same flight as your companion, whoever that may be. If you want to upgrade, you can with Virgin Points or money.

However, the person you’re travelling with can only be upgraded if you pay with money, not points – provided there is space in the cabin. You’ll get a discounted rate (plus taxes, fees and surcharges) for your travel buddy. If you upgrade with points, unfortunately they need to stay in the lower cabin.

What do you need to know before you book a companion seat?

Before booking a companion seat, here’s the lowdown: 

You must book your companion reward seat by calling the Virgin Atlantic Customer Centre - they cannot currently be booked online.

When you earn a companion reward seat, taxes, fees and surcharges are still applicable for both you and your companion and booking is reliant on reward seat availability for both passengers.

As the Flying Club member, you must be travelling in one of the seats.

From the date the voucher is issued, you have 24 months to take the outbound flight. The Gold Companion vouchers are valid for 12 months.

They are also flexible like reward seats, so can be changed or cancelled for £30 per person and have no minimum or maximum stay.

Companion reward seats are based on return tickets. 

You can take a child as a companion. However, a child cannot be fared so they will be fared as an adult and then a refund of overpayment of taxes must be requested. 

There are also some restrictions on booking companion reward seats for some Flying Club members.

Companion seats are subject to reward availability, so they are not necessarily available on every flight.

If you’re a Red tier member, you can only use the companion voucher earned through the Virgin Atlantic Reward, or Reward+ Credit Card in Economy or Premium Economy.

However, Silver and Gold tier Flying Club members can use it in Economy, Premium Economy or Upper Class.

If you’re a Red tier Flying Club member and you want to fly Upper Class, you can still redeem this way, but your companion will have to pay 50% of the points required for the reward seat.

Economy Light tickets are not eligible for the Companion Reward.

Companions in Economy are available in Economy Classic service only. A revenue ticket can be purchased in Economy Delight, but the companion will only be eligible for Economy Classic service. 

Standard Companion Seats: How many points do I need to take someone with me?

If you’ve got Virgin Points to spend and fancy taking a friend on your next flight, it’ll cost you a different amount of points, depending on whether your travel in standard or peak season.

For example, if you and your friend want to fly to New York, it'll cost you from 10,000 points each if you fly during standard season, but from 20,000 points each during peak season – so you could nab a great deal if your travel dates are flexible.

Virgin Atlantic guarantees a minimum of 12 reward seats on every flight , helping you to book your dream trip. These seats will be allocated as reward seats when the flight is put on sale. Book fast to reserve your reward seat, so you don’t miss out. If there are not reward seats available when you’re looking to book, check back because often more do get released during the flight selling period. If these reward seats are sold out you can still use your points as part payment on a normal flight from 3,000 Virgin Points with Points Plus Money .

If you’re not sure you’ve got enough points, visit the Virgin Atlantic website and calculate what you need.

Please note: Taxes, fees and carrier imposed surcharges apply to all reward flights and vary according to choice of cabin, departure airport, destination and date(s) of travel and are subject to change. All points shown above are per roundtrip. For one way, the points are simply half of the round trip. All Reward Flights are subject to availability and can only be used on Virgin Atlantic flights. 

So, get booking, sit back and enjoy your flight!

Terms and conditions

We always do our best to include the most up to date information, but our offers do change from time to time. Click on each offer for the current points price and all the details. 

Virgin Atlantic Flying Club membership is required for upgrades and reward flights. Take a look at the Flying Club terms and conditions .

Reward flights are subject to availability.

How to spend points on Virgin Atlantic Reward Seats

How to upgrade a flight with Virgin Points

How to spend your Virgin Points with Points Plus Money

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The Complete Guide to Virgin Atlantic Companion Seats

January 22, 2024

10xTravel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

Note: Some of the offers mentioned below may have changed or may no longer be available. The content on this page is accurate as of the posting date; however, some of our partner offers may have expired. You can view current offers here .

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The Virgin Atlantic Flying Club program is one of the most popular frequent-flyer programs in the United Kingdom, where Virgin Atlantic is headquartered.

However, this program is also largely popular among U.S.-based points-and-miles enthusiasts because it’s a transfer partner of many programs, including American Express Membership Rewards, Bilt Rewards, Capital One Rewards, Chase Ultimate Rewards and Citi ThankYou Rewards, making it easy to rack up Virgin points if you have a credit card from any of these major issuers.

Virgin Atlantic is also a member of SkyTeam alliance, meaning that Flying Club members have many options for redeeming their points for partner flights, some of which offer outstanding value.

One of the most overlooked ways to get incredible value through the Virgin Atlantic Flying Club program is to use your points to book Companion Seats. With this feature, members who are already booked on a Virgin Atlantic flight can purchase a ticket on the same flight for a companion with points at a 50% (and sometimes even larger) discount.

Essentially, by purchasing a Virgin Atlantic Companion Seat ticket with points, you’d instantly be doubling the amount of value you’d get if you purchased the award ticket for yourself. Of course, there are some rules that you need to be aware of when booking a Virgin Atlantic Companion Seat. But, for the most part, this offer is exactly as it seems—book a Companion Seat with points at a 50% discounted rate.

What Is a Virgin Atlantic Companion Seat Voucher?

Broadly, a Virgin Atlantic Companion Seat voucher is a voucher that allows a Virgin Atlantic Flying Club member to bring a companion with them on the same flight. However, there are actually three different kinds of Companion Seat vouchers that are earned in three different ways:

• Standard Companion Seats: You can purchase these vouchers with Virgin points (at a 50% discounted rate) when a Flying Club member is already booked on that flight and there is award availability on that flight. Taxes, fees and surcharges apply.
• Gold Renewal Companion Reward: You earn these vouchers each year that you renew your Gold elite status in the Flying Club program. You don’t have to spend any Virgin points to use these vouchers. Taxes, fees and surcharges apply.
• Credit Card Companion Reward: You earn these vouchers when you spend either 20,000 British pounds sterling (about $25,336) in a cardmember year on the Virgin Atlantic Rewards Credit Card or 10,000 British pounds sterling (about $12,668) in a cardmember year on the Virgin Atlantic Rewards+ Credit Card. You don’t have to spend any Virgin points to use these vouchers. Taxes, fees and surcharges apply.

Once you’ve earned them, all three of these Companion Seat vouchers work in similar ways. However, for the sake of this article, we’re going to focus on Standard Companion Seats and how you can get a ton of value out of your Virgin points by redeeming for them.

As a quick note on Gold Renewal Companion Rewards and Credit Card Companion Rewards, although these Companion Seat vouchers come as a byproduct of your elite status or credit card spending, we still recommend maximizing their value redeeming them for the ticket with the highest cash price available.

How to Book a Virgin Atlantic Companion Seat

To book a Virgin Atlantic Companion Seat, you need to be a Virgin Atlantic Flying Club member and you need to be booked on a Virgin Atlantic-operated flight. To book a Companion Seat award, the primary member can purchase their ticket with cash or points.

Additionally, there must be award availability on the flight that you’ve booked. So, if you plan on booking a Companion Seat, we recommend doing so immediately after you book your own ticket so that award availability doesn’t fill up.

To search for award availability on Virgin Atlantic flights, we recommend using the Virgin Atlantic Reward Checker tool if you plan on flying to or from the United Kingdom. With this tool, you can select a Virgin Airlines route and view the exact amount of award space in each cabin class for each day of the month.

If your origin or destination isn’t in the United Kingdom, then the best way to search for award space is simply to go to the flight search tool on the home page of the Virgin Atlantic website, click the Advanced search drop-down menu and select Show Price In Points.

From there, you can search for Virgin Atlantic flights that have award availability. When you find an award flight that you want to book a Companion Seat on, you’ll need to call the Virgin Atlantic U.S. customer service line at 1-800-862-8621. It’s not possible to book Companion Seat awards online. Be sure to tell the customer service agent that you’re trying to book a Standard Companion Seat, as the different versions of companion fares may cause some confusion if you don’t specify what you’re trying to book.

Once again, to book a Virgin Atlantic Companion Seat successfully, you must already be booked on that flight and there must be award availability on that flight. If your request meets these conditions and you have enough Virgin points in your account to purchase the Companion Seat voucher, the customer service agent will confirm your purchase.

How Much Does a Virgin Atlantic Companion Seat Cost?

As previously mentioned, award rates for Companion Seats are at a 50% discount (and sometimes slightly more) compared to regular award rates. Just like with regular award tickets, there are two separate award charts for Standard season pricing and Peak season pricing.

Below are the Virgin Atlantic seasonality charts:

And here’s the Virgin Atlantic Companion Seat Standard season award chart. The rates displayed in the award charts below are for round-trip flights.

Here is the Virgin Atlantic Companion Seat Peak season award chart:

If you compare the Companion Seat award rates in the charts above with the award charts for regular Virgin Atlantic awards, you’ll see that these Companion Seat awards are discounted by 50%, which is an amazing deal.

You can get excellent value out of your Virgin points by redeeming for Companion Seats. For instance, booking a round-trip flight from the U.K. to the U.S. West in Premium class during Standard season for just 27,400 points is an incredible deal.

For instance, using the Virgin Atlantic Reward Checker tool, we found availability in Premium class of round-trip flights between London (LHR) and Las Vegas (LAS) on Jan. 9 and 14.

If you booked these flights as Companion Seats with Virgin points, it would cost you a total of 27,400 points (since these dates are during Standard season). Unfortunately, when purchasing a Companion Seat award with Virgin Atlantic, you’ll still have to pay any applicable taxes and fee, which are often quite high.

For instance, on this round-trip itinerary from London to Las Vegas in Premium class, the taxes and fees would be 533 British pounds sterling (about $678).

When we searched for Premium flights on these same dates between London and Las Vegas, the best cash rate that we could find was 3,634 British pounds sterling (about $4,590 at the current conversion rate).

Thus, by booking this flight as a Companion Seat with Virgin points instead of with cash, you’d be getting a whopping value of nearly 14 cents per point (which factors in the taxes and fees that you have to pay). This is amazing value for the Virgin Atlantic Flying Club program and the entire frequent-flyer miles landscape.

With some searching using the methods that we showed you above, you can find many Companion Seat redemptions that offer just as much (if not more) value than the example above.

Can You Upgrade Companion Seat Tickets?

When you book a Companion Seat, you need to travel on the same flight as your companion. If you, as the primary member, wish to upgrade to the next cabin class, you can do so with either cash or points. However, the companion that you’re traveling with can be upgraded using cash only (and not points) and only if there is an empty seat in that cabin.

If you choose to upgrade your companion with cash, you’ll get a discounted rate. If you choose to upgrade yourself, as the primary member, with points, then your companion will need to stay in the lower cabin.

Virgin Atlantic Upper Class (Business Class) on the A330-200

Companion Seat Terms and Conditions

There are a few other rules and restrictions to be aware of when trying to book a Companion Seat award. We’ve listed these below:

• From the date when the Companion Seat voucher is issued, you have 24 months to take the outbound flight.
• Companion Seat awards can be changed or canceled for 30 British pounds (about $38) per person.
• Economy Light tickets are not eligible for Companion Seat awards.
• Economy Companion Seat awards are available only in Economy Classic. The primary member may purchase an Economy Delight seat, but the companion will be in Economy Classic.
• You are allowed to bring a child as your companion. However, that companion will be ticketed as an adult, after which a refund of overpayment of taxes must be requested.
• If you’re a Flying Club Red elite member, you can use a Credit Card Companion Reward only in Economy or Premium classes. Silver and Gold status members can use these vouchers for Economy, Premium and Upper Class.

The Bottom Line

If you’re already a Virgin Atlantic Flying Club program member and you frequently book flights for others, then you should definitely start looking into using the program’s Companion Seat feature. By booking a Companion Seat, you can book a ticket for a friend or family member on the same flight as you for 50% of the regular sum of Virgin points.

Virgin Atlantic is a transfer partner of many transferrable credit card rewards programs, so if you have credit card points with one of these programs, then you may even want to consider transferring some points into the Virgin Atlantic Flying Club program just to use this Companion Seat feature. It’s one of the easiest ways to get outstanding value out of your points.

New to the world of points and miles? The Chase Sapphire Preferred® Card is the best card to start with.

With a bonus of 60,000 bonus points after you spend $4,000 on purchases in the first 3 months of account opening. , 5x points on travel booked through the Chase Travel Portal and 3x points on restaurants, streaming services, and online groceries (excluding Target, Walmart, and wholesale clubs), this card truly cannot be beat for getting started!

Editors Note: Opinions expressed here are author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post.

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Chase Ultimate Rewards® Points

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Capital One Venture X Rewards Credit Card

Venture Miles

after you spend $4,000 in purchases in the first 3 months.

American Express® Gold Card

Membership Rewards® Points

after you spend $6,000 on eligible purchases with your new Card within the first 6 months. Terms apply.

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You are here on our website:

• Level 1: Home
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• Level 3: Your current page is Virgin Atlantic Credit Card

A card that really takes you places

When you spend on your Virgin Atlantic Credit Card you'll earn Virgin Points to put towards your next flight.

Everyday spending. Adventures that are anything but.

What could be better than taking off for a long weekend in New York? The Tabletop views of Cape Town, or the silky soft sands of St Lucia?

Our Reward and Reward+ Credit Cards are your passport to reaching reward flights, upgrades and more. When you use your card, you’ll earn Virgin Points to put towards your next adventure.

More points, more fun, more adventure.

Compare the cards

Virgin atlantic reward credit card.

• Earn 3,000 bonus Virgin Points if you make a purchase using your Reward Credit Card in the first 90 days. There’s no minimum spend.
• Earn 0.75 Virgin Points for every £1 you spend on everyday card purchases. And 1.5 points for every £1 you spend with Virgin Atlantic or Virgin Holidays. Restrictions apply.
• Spend £20,000 in a year to unlock exclusive benefits, like companion flights or upgrades. Terms apply

Representative example:

Purchase rate: 26.9% p.a. (variable) on card purchases

Equivalent to: 26.9% APR representative (variable)

• Based on a credit limit of: £1,200
• No annual fee

Credit is available subject to status, only to UK residents aged 18+

Virgin Atlantic Reward+ Credit Card

• Earn 18,000 bonus Virgin Points if you make a purchase using your Reward+ Credit Card in the first 90 days. There’s no minimum spend.
• Earn 1.5 Virgin Points for every £1 you spend on everyday card purchases. And 3 points for every £1 you spend with Virgin Atlantic or Virgin Holidays. Restrictions apply.
• Spend £10,000 in a year to unlock exclusive benefits, like companion flights or upgrades. Terms apply

Equivalent to: 69.7% APR representative (variable)

• £160 annual fee

Signing up is easy.

Whether you’re new to us or have a card with us already, you’ll need to apply. We’ll let you know instantly if your application is approved, and pop your new card in the post within a few days.

Then you’re all set. You can start earning points towards your next adventure straight away.

Where could your card take you

How many points could you earn in the first year with your average spend per month and what could you do with your points.

* Redeemed through Virgin Red # = 18,000 one-off bonus on 1st transaction with Reward+ card † = 3,000 one-off bonus on 1st transaction with Reward card

^ Example destinations only. Points cost based on standard season price for one return flight in Economy. Taxes, fees and carrier-imposed surcharges payable seperately. Reward seats are subject to availability.

Already have a card with us?

Clever sausage. Log in now to manage your account. 

Scrolley finger at the ready - here comes the small print

Virgin Atlantic Reward Credit Card Flying Club Terms

These Virgin Atlantic Reward Credit Card Flying Club Terms are between you and us. We’re Virgin Atlantic Airways Limited (registered in England at The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF). The Flying Club terms and conditions also apply.  

Earning Virgin Atlantic Reward Credit Card Points

• We’ll give you 3,000 bonus Virgin Points if you make a purchase using your Reward Credit Card in the first 90 days.  There’s no minimum spend.
• You’ll earn 0.75 Virgin Points for every £1 you spend on card purchases. You won’t earn Virgin Points on cash advances, balance transfers, money transfers, interest or fees.
• You’ll earn 1.5 Virgin Points for every £1 you spend directly with Virgin Atlantic or Virgin Holidays.
• There’s a cap on the Virgin Points you can earn each month based on your credit limit.  So if your credit limit is £5,000, you’ll earn points on the first £5,000 of card purchases in a month. If you spend more than that, you won’t earn points on that bit.  We’ll reset the counter every month on the date of your credit card statement.  The cap doesn’t apply to bonus points.
• To benefit from the points earned on the Virgin Atlantic Reward Credit Card you need to be a member of the Virgin Atlantic Flying Club. You will also need to link your membership number to your credit card. You can join Virgin Atlantic Flying Club here . We’ll add your points to your Flying Club account every month within 5 days of your credit card statement date. You’ll get any bonus points in the month after you’ve earned them.

Earning Virgin Atlantic Reward Credit Card Flying Club Tier Rewards

• If you spend £20,000 or more on card purchases over 12 months, you’ll earn a reward. You can only earn one reward every 12 months. The 12 months resets on each anniversary of the date your Virgin Atlantic Reward Credit Card account was opened.
• Your choice depends on whether you’re a Red, Silver or Gold Flying Club member when you choose it. So if you’re a Red member when you earn your reward but a Silver member when you choose, you’ll get the Silver choices
• You can choose a reward from:
• Companion Reward Ticket. Take one person with you in a reward seat:
• If you’re a Silver or Gold member when you book, the companion reward seat won’t cost any points
• If you’re a Red member when you book, the companion seat won’t cost any points in Economy Classic and Premium, or you’ll get a 50% reduction in the points needed for Upper.
• Upgrade voucher. Upgrade any booking by one cabin into a reward seat. Available to all tiers.
• To use your Reward Voucher for a return trip, you can either
• Book both flights at the same time, and redeem your voucher on the round-trip; or
• Book single flights outbound and return. If you book your outbound flight and use your reward voucher for that flight, you need to call the Virgin Atlantic Contact Centre to apply it to your separate return reward flight booking.
• Clubhouse pass . (Silver and Gold Flying Club members only). For one person to use in any Clubhouse worldwide when flying with Virgin Atlantic, Delta or AFKL International. No additional guests can be permitted. If you’re a Gold member, you’ll get two passes
• The reward will automatically be added to your Flying Club account within 30 days of earning it. It’ll be ready to spend straightaway.
• If you want to spend a reward, visit https://help.virginatlantic.com/gb/en/contact-us.html to sort it out. There are some key things you need to know about certain types of reward first:
• If you choose an Upgrade or Companion Reward Ticket, you can use it on a round trip, or upgrade two one-way flights. It’s subject to availability because they come from a limited number of seats in booking classes G, P and A only. You’ll still need to pay any taxes, fees and surcharges.
• If you choose a Clubhouse Pass, it’ll be good for one entry to one Clubhouse. We’ll post it to you so make sure you leave at least two weeks before you want to use it. We won’t replace lost or stolen passes, or change the expiry date.
• You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards

You’ll need to make your minimum payment when it’s due. If we do not receive the minimum payment when it’s due, or you go over your credit limit, we will withdraw the promotional rate with effect from the start of that statement period.  

When a promotional rate ends or is withdrawn, we charge the current standard interest rate that applies to that transaction.  

You will not be able to transfer a balance from another Virgin Money, Clydesdale Bank, Yorkshire Bank or B credit card and should not use your card to repay other borrowing from Clydesdale Bank plc.  

Credit is available, subject to status, only to UK residents aged 18 or over.  

Calls are charged at your service provider’s prevailing rate and may be monitored and recorded.  

The Virgin Atlantic Credit Card is issued by Clydesdale Bank plc (trading as Virgin Money). Registered in Scotland (Company No. SC001111). Registered Office: 177 Bothwell Street, Glasgow, G2 7ER. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  

Virgin Money adheres to the Standard of Lending Practice which are monitored and enforced by the Lending Standards Board:  www.lendingstandardsboard.org.uk  

Your copy of the  Statement of Lender and Borrower Responsibilities

Virgin Atlantic Reward+ Credit Card Flying Club Terms

These Virgin Atlantic Reward+ Credit Card Flying Club Terms are between you and us. We’re Virgin Atlantic Airways Limited (registered in England at The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF). The Flying Club terms and conditions also apply.

Earning Virgin Atlantic Reward+ Credit Card Points

• We’ll give you 18,000 bonus Virgin Points if you make a purchase using your Reward+ Credit Card in the first 90 days.  There’s no minimum spend.
• You’ll earn 1.5 Virgin Points for every £1 you spend on card purchases.  You won’t earn Virgin Points on cash advances, balance transfers, money transfers, interest or fees.
• You’ll earn 3 Virgin Points for every £1 you spend directly with Virgin Atlantic or Virgin Holidays.
• There’s a cap on the Virgin Points you can earn each month based on your credit limit.  So if your credit limit is £5,000, you’ll earn points on the first £5,000 of card purchases in a month.  If you spend more than that, you won’t earn points on that bit.  We’ll reset the counter every month on the date of your credit card statement.  The cap doesn’t apply to bonus points.
• To benefit from the points earned on the Virgin Atlantic Reward+ Credit Card you need to be a member of the Virgin Atlantic Flying Club. You will also need to link your membership number to your credit card. You can join Virgin Atlantic Flying Club here . We’ll add your points to your Flying Club account every month within 5 days of your credit card statement date. You’ll get any bonus points in the month after you’ve earned them.

Earning Virgin Atlantic Reward+ Credit Card Flying Club Tier Rewards

1. If you spend £10,000 or more on card purchases over 12 months, you’ll earn a reward. You can only earn one reward every 12 months. The 12 months resets on each anniversary of the date your Virgin Atlantic Reward+ Credit Card account was opened.

2. Your choice depends on whether you’re a Red, Silver or Gold Flying Club member when you choose it. So if you’re a Red member when you earn your reward but a Silver member when you choose, you’ll get the Silver choices.

3. You can choose a reward from:

·       Companion Reward Ticket . Take one person with you in a reward seat:

o   If you’re a Silver or Gold member when you book the companion reward seat won’t cost any points.

o   If you’re a Red member when you book, the companion seat won’t cost any points in Economy Classic and Premium, or you’ll get a 50% reduction in the points needed for Upper.

·       Upgrade Voucher. Upgrade any booking by one cabin into a reward seat. Available to all tiers.

·       To use your  Reward Voucher  for a return trip, you can either

·       Book both flights at the same time, and redeem your voucher on the round-trip; or

·       Book single flights outbound and return. If you book your outbound flight and use your reward voucher for that flight, you need to call the Virgin Atlantic Contact Centre to apply it to your separate return reward flight booking

·       Clubhouse Pass. (Silver and Gold Flying Club members only) For one person to use in any Clubhouse worldwide when flying with Virgin Atlantic, Delta or AFKL International. No additional guests can be permitted. If you’re a Gold member, you’ll get two passes.

4. The reward will automatically be added to your Flying Club account within 30 days of earning it. It’ll be ready to spend straightaway.

5. If you want to spend a reward, visit https://help.virginatlantic.com/gb/en/contact-us.html  to sort it out. There are some key things you need to know about certain types of reward first:

·  If you choose an Upgrade or Companion Reward Ticket, you can use it on a round trip, or upgrade two one-way flights. It’s subject to availability because they come from a limited number of seats in booking classes G, P and A only. You’ll still need to pay any taxes, fees and surcharges.

·  If you choose a Clubhouse Pass, it’ll be good for one entry to one Clubhouse. We’ll post it to you so make sure you leave at least two weeks before you want to use it. We won’t replace lost or stolen passes, or change the expiry date.

6. You can spend your reward for up to 24 months from the date it’s issued. That means you have to have booked your flights and taken the outbound flight within those 24 months. You can take the return journey afterwards.

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Flexibility for customers due to French Air Traffic Controllers Strike

Last updated 24 th April 2024

General Guidance

• This policy is to allow customers more flexibility in addition to original fares rules.
• Customers must advise of changes to their travel plans ahead of their travel date, or no-show policy will apply as per fare rules.
• Fare difference must include all taxes/charges.

Booking cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy – whichever is the most flexible.

1. If your flights are still operating – more information

• Itineraries must be rebooked on VS/VS* tickets.
• Tickets must be reissued before departure.
• Rebook in the same booking class in the same cabin. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin.
• If no alternative VS flight available, rebook onto other VS/VS* services [e.g. from EDI to MAN/LHR] in the same booking class and flight dates. If the same booking class is not available, please check fare rules for applicable booking classes in the same cabin. Changing return travel date to maintain travel duration is allowed. Changes fees and fare difference charges are waived.
• Fare difference charges applies for any travel rebookings outside of travel dates covered.
• OSI comment needs to be added to PNR for trade bookings.

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Virgin Gift Card

What's the deal?

From short breaks to spa days, skydiving to supercars, discover thousands of unforgettable experiences with a Virgin Gift Card.

The gift card can be loaded with an amount of your choice, and you can check your balance online whenever you want.

How to spend

The Virgin Gift Card is accepted by most Virgin Group companies including Virgin Atlantic, Virgin Holidays and Virgin Experience Days.

Points required:

£10 voucher = 2,000 points £15 voucher = 3,000 points £25 voucher = 5,000 points £50 voucher = 10,000 points £75 voucher = 15,000 points £100 voucher = 20,000 points

To spend your points on loading up a gift card, get in touch with our Flying Club team.

Terms and conditions

The Virgin Gift Card cannot be used as payment or part payment for Duty Free purchases on-board or on-line. If using the Gift Card against Virgin Atlantic, any applicable refunds will be issued against future travel with Virgin Atlantic only. Full Virgin Gift Card Terms & Conditions apply, please visit:  www.thevirgingiftcard.co.uk .

Please note: From 1st May 2016, Virgin Atlantic will not accept the previously issued paper Virgin Vouchers.

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